Le 04/01/2017 à 15:10, Alex Hall a écrit : > Okay, searching users is the problem? I'm not sure, but what about an > overlay that conditionally shows that part of page templates? You > could create a group to which you'd assign any user you don't want > viewing other users, then find the element that displays the user > search and add a condition to return nothing if the user belongs to > that group? Yes, this is a part of the problem. The second, but not important, it's just for the look&feel, the ability to custom "Rt at a glance" by user groups.
For the first, I don't known how I can do " then find the element that displays the user search and add a condition to return nothing if the user belongs to that group" > > On Wed, Jan 4, 2017 at 8:57 AM, Felix Defrance <fe...@d2france.fr > <mailto:fe...@d2france.fr>> wrote: > > > Le 04/01/2017 à 14:02, Alex Hall a écrit : >> Can you describe your setup more? I'm not sure why unprivileged >> users would need access to all queue tickets, or why each user >> would have their own queue? As I understand it, unprivileged >> users are end users (i.e. customers, those who don't work for >> your organization). Thus, they shouldn't be able to access an >> entire queue, only tickets they open. Make them privileged, and >> restrict their rights by adding them to a certain group, and your >> life may be a lot easier. > Yes! In the begining, that's what I tried to do. Restrict > privilieged users. But I didn't find how restrict the access to > the SearchUser. > > A member of a queue can search and view all users. > > In my setup, a queue and group, are dedicated to a customer. > > A customer should not be able to fetch other informations that are > not inside of their queue. Thus, not be able to search all user in > RT database.. > > Maybe, it's possible to limit the search function to their queue > or desactivate the access to the menu search. Do you know about that ? > > Thanks, >> >> For example, you might have a group called "basic users" to which >> you'd add the users you currently consider unprivileged. That >> group would have only a few rights, but since its members would >> be privileged, you wouldn't run into RT's built-in restrictions. >> >> As to one queue per user, that would quickly get hard to manage. >> Queues are for organizing tickets and users. Sure, a queue may >> have just one user, but each user shouldn't have their own queue. >> Trying to keep track of the rights of such a setup would be a >> nightmare, assuming you have a good amount of users. As an >> example, we have queues for technology, warehouse, customer >> service, and other divisions within the company. Some queues have >> a lot of people, some have a few, butthey are all logical >> groupings of tasks. If I made a new queue for every user, I'd >> have dozens of them, and tickets would be all over the place! >> Plus, there's email to consider; if you want to accept incoming >> emails for ticket replies, you have to make a new Fetchmail or >> Postfix entry for every single user/queue you have. >> >> I hope this makes some sense. As I said, a lot of this depends on >> your usage pattern and setup concept. If you can explain that to >> us more, we might be able to help better. >> >> On Wed, Jan 4, 2017 at 3:57 AM, Felix Defrance <fe...@d2france.fr >> <mailto:fe...@d2france.fr>> wrote: >> >> Hello, >> >> You right, this rights isn't checked. >> >> But I can't view all tickets in selfservice anymore. >> >> I verify the same rights in : >> >> Admin > Queue, "select the queue name" and Group Rights, >> select and grant "unprivileged users" to Seequeue & Showtickets >> >> In the same section: >> >> grant group "compagny name" to Seequeue & Showtickets >> >> >> But no effect. >> >> I try to add a user to watchers 'CC', and grant watchers 'CC' >> to Seequeue & Showtickets but no effect too :( >> >> Another ideas ? >> >> Thanks, >> >> Félix. >> >> Le 03/01/2017 à 18:39, Alex Hall a écrit : >>> Have you granted the rights? In Admin > Global > Group >>> Rights, select the "unprivileged users" tab, then grant >>> "view queue". That should help, though our setup is quite >>> different so I can't verify it. >>> >>> On Tue, Jan 3, 2017 at 12:27 PM, Felix Defrance >>> <fe...@d2france.fr <mailto:fe...@d2france.fr>> wrote: >>> >>> Hi all, >>> >>> I don't find how I could add ShowTickets or QueueList in >>> SelfService. >>> >>> I want to allow my unprivileged users, grouped by >>> company name, to see all tickets in their queue. >>> >>> The group rights on the queue is correctly defined and >>> users could access to the tickets by entring the ticket >>> number in the "goto Ticket" field (top right in >>> SelfService). >>> >>> I have tried to play with CustomRole but it's not >>> working for me. So anybody known how I can do it? >>> >>> Thank you, >>> >>> -- >>> Félix Defrance >>> PGP: 0x0F04DC57 >>> >>> >>> >>> >>> -- >>> Alex Hall >>> Automatic Distributors, IT department >>> ah...@autodist.com <mailto:ah...@autodist.com> >> >> -- >> Félix Defrance >> PGP: 0x0F04DC57 >> >> >> >> >> -- >> Alex Hall >> Automatic Distributors, IT department >> ah...@autodist.com <mailto:ah...@autodist.com> > > -- > Félix Defrance > PGP: 0x0F04DC57 > > > > > -- > Alex Hall > Automatic Distributors, IT department > ah...@autodist.com <mailto:ah...@autodist.com> -- Félix Defrance PGP: 0x0F04DC57
