Hello, You right, this rights isn't checked.
But I can't view all tickets in selfservice anymore. I verify the same rights in : Admin > Queue, "select the queue name" and Group Rights, select and grant "unprivileged users" to Seequeue & Showtickets In the same section: grant group "compagny name" to Seequeue & Showtickets But no effect. I try to add a user to watchers 'CC', and grant watchers 'CC' to Seequeue & Showtickets but no effect too :( Another ideas ? Thanks, Félix. Le 03/01/2017 à 18:39, Alex Hall a écrit : > Have you granted the rights? In Admin > Global > Group Rights, select > the "unprivileged users" tab, then grant "view queue". That should > help, though our setup is quite different so I can't verify it. > > On Tue, Jan 3, 2017 at 12:27 PM, Felix Defrance <fe...@d2france.fr > <mailto:fe...@d2france.fr>> wrote: > > Hi all, > > I don't find how I could add ShowTickets or QueueList in SelfService. > > I want to allow my unprivileged users, grouped by company name, to > see all tickets in their queue. > > The group rights on the queue is correctly defined and users could > access to the tickets by entring the ticket number in the "goto > Ticket" field (top right in SelfService). > > I have tried to play with CustomRole but it's not working for me. > So anybody known how I can do it? > > Thank you, > > -- > Félix Defrance > PGP: 0x0F04DC57 > > > > > -- > Alex Hall > Automatic Distributors, IT department > ah...@autodist.com <mailto:ah...@autodist.com> -- Félix Defrance PGP: 0x0F04DC57