> On Jan 5, 2017, at 10:56, Alex Hall <ah...@autodist.com> wrote:
> 
> Hey all,

Hi Alex,

> I just did a search:
> Priority > 9 and Status = '__active__'
> Five of the resulting tickets are stalled, but I thought __active__ ignored 
> stalled tickets. Any idea why they're appearing? Did I miss a setting or 
> something, or is this intended behavior? Thanks.

In RT's default lifecycle, stalled is an active status, because it indicates 
there is more work to be done before the ticket can be resolved.

> -- 
> Alex Hall
> Automatic Distributors, IT department
> ah...@autodist.com <mailto:ah...@autodist.com>

Best,
Shawn

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