Okay, I can see that. I was thinking of active/inactive as now, as in a stalled ticket is inactive until someone un-stalls it. But from RT's perspective, it does make sense that a ticket not deleted or resolved is still, in some way, active. I'll have to adjust my crontool script too, or people will get warnings about stalled tickets when I promised they wouldn't. Glad I checked!
On Thu, Jan 5, 2017 at 11:12 AM, Matt Zagrabelny <mzagr...@d.umn.edu> wrote: > ...and I see that Shawn has answered, too. Here is what I had to say: > > "stalled" is an active status. I know the word feels "inactive", but > according to the default lifecycle, it is active. > > https://github.com/bestpractical/rt/blob/stable/etc/RT_Config.pm.in#L3034 > > On Thu, Jan 5, 2017 at 10:07 AM, Alex Hall <ah...@autodist.com> wrote: > > > > > > On Thu, Jan 5, 2017 at 11:01 AM, Matt Zagrabelny <mzagr...@d.umn.edu> > wrote: > >> > >> __Active__ is case sensitive, I believe. > > > > I should have said that I tried capital and lowercase A in my searches, > > along with making the word all caps. I keep getting the same result. > > > >> > >> -m > >> > >> On Thu, Jan 5, 2017 at 9:56 AM, Alex Hall <ah...@autodist.com> wrote: > >> > Hey all, > >> > I just did a search: > >> > Priority > 9 and Status = '__active__' > >> > Five of the resulting tickets are stalled, but I thought __active__ > >> > ignored > >> > stalled tickets. Any idea why they're appearing? Did I miss a setting > or > >> > something, or is this intended behavior? Thanks. > >> > -- > >> > Alex Hall > >> > Automatic Distributors, IT department > >> > ah...@autodist.com > > > > > > > > > > -- > > Alex Hall > > Automatic Distributors, IT department > > ah...@autodist.com > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com