On 05/01/17 11:12 AM, Matt Zagrabelny wrote:
...and I see that Shawn has answered, too. Here is what I had to say:"stalled" is an active status. I know the word feels "inactive", but according to the default lifecycle, it is active. https://github.com/bestpractical/rt/blob/stable/etc/RT_Config.pm.in#L3034
An active status is one where you expect it to change: new, open, stalled.An in-active status is one where you don't, i.e. a "final resting state": rejected, resolved, deleted.
Jeff
