Yes, the regexp would be in there if you've modified it. Can you just post your entire RT_SiteConfig.pm file (or files if you're using files inside RT_SiteConfig.d)? That might be the best way for us to see what you're working with.
On Mon, Jan 16, 2017 at 9:14 AM, Martin Petersson <mar...@uanet.se> wrote: > Hello, > > Thank you for your answer. > Should $EmailSubjectTagRegex be in RT_SiteConfig.pm? > > I have renamed the RT site, could that cause anything? > > > *Martin Petersson* > *IT-Konsult* > > *+46 (0)522 980 28*, mar...@uanet.se, www.uanet.se > Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095 > > > <http://www.uanet.se/> > <http://www.uanet.se/> > > 16 jan. 2017 kl. 15:00 skrev Alex Hall <ah...@autodist.com>: > > My first thought is that you've modified your $EmailSubjectTagRegex > setting. If you have, there may be a mistake in that which is causing a > problem. If you have changed it, can you give us its current value? Or > disable the change and see if replies start working correctly, then debug > the regexp? > > On Sat, Jan 14, 2017 at 5:10 PM, Martin Petersson <mar...@uanet.se> wrote: > >> Hello, >> >> Somehow i get the auto reply ticket that the customer receive. >> And then when i reply to the ticket it creates a new ticket, whats wrong? >> >> I have Ubuntu latest OS and RT 4.4.1 >> >> >> >> >> *Martin Petersson* >> *IT-Konsult* >> >> *+46 (0)522 980 28*, mar...@uanet.se, www.uanet.se >> Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095 >> >> <logo-uanet-email.jpg> >> <http://www.uanet.se/> >> <http://www.uanet.se/> >> >> > > > -- > Alex Hall > Automatic Distributors, IT department > ah...@autodist.com > > > -- Alex Hall Automatic Distributors, IT department ah...@autodist.com