Yes here it is: I have no files in RT_SiteConfig.d/ # # To include a directive here, just copy the equivalent statement # from RT_Config.pm and change the value. We've included a single # sample value below. # # If this file includes non-ASCII characters, it must be encoded in # UTF-8. # # This file is actually a perl module, so you can include valid # perl code, as well. # # The converse is also true, if this file isn't valid perl, you're # going to run into trouble. To check your SiteConfig file, use # this command: # # perl -c /path/to/your/etc/RT_SiteConfig.pm # # You must restart your webserver after making changes to this file. #
# You may also split settings into separate files under the etc/RT_SiteConfig.d/ # directory. All files ending in ".pm" will be parsed, in alphabetical order, # after this file is loaded. Set( $rtname, 'uanet.se<http://uanet.se>'); Set( $Organization, 'uanet.se<http://uanet.se>'); Set( $Timezone, 'Europe/Stockholm'); Set( $WebDomain, 'help.uanet.se<http://help.uanet.se>'); Set( $WebPort, 443); Set( $WebPath, ''); Set( $DatabasePassword, ’secret'); Set($CorrespondAddress , ’supp...@uanet.se<mailto:supp...@uanet.se>'); Set($CommentAddress , 'support-comm...@uanet.se<mailto:support-comm...@uanet.se>'); Set(@ReferrerWhitelist, qw(helpdesk.uanet.se:443<http://helpdesk.uanet.se:443> helpdesk.uanet.se:80<http://helpdesk.uanet.se:80>)); # You must install Plugins on your own, this is only an example # of the correct syntax to use when activating them: # Plugin( "RT::Authen::ExternalAuth" ); #Plugin('RT::Extension::SLA'); #Plugin('RT::Extension::CommandByMail'); #Set(@MailPlugins, qw(Auth::MailFrom Action::CommandByMail)); 1; Martin Petersson IT-Konsult +46 (0)522 980 28, mar...@uanet.se<mailto:mar...@uanet.se>, www.uanet.se<http://www.uanet.se/> Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095 [cid:A93F8E95-F3FC-464A-AF04-402618F91147@uanet.local] <http://www.uanet.se/> <http://www.uanet.se/> 16 jan. 2017 kl. 15:19 skrev Alex Hall <ah...@autodist.com<mailto:ah...@autodist.com>>: Yes, the regexp would be in there if you've modified it. Can you just post your entire RT_SiteConfig.pm file (or files if you're using files inside RT_SiteConfig.d)? That might be the best way for us to see what you're working with. On Mon, Jan 16, 2017 at 9:14 AM, Martin Petersson <mar...@uanet.se<mailto:mar...@uanet.se>> wrote: Hello, Thank you for your answer. Should $EmailSubjectTagRegex be in RT_SiteConfig.pm? I have renamed the RT site, could that cause anything? Martin Petersson IT-Konsult +46 (0)522 980 28, mar...@uanet.se<mailto:mar...@uanet.se>, www.uanet.se<http://www.uanet.se/> Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095 <logo-uanet-email.jpg> <http://www.uanet.se/> <http://www.uanet.se/> 16 jan. 2017 kl. 15:00 skrev Alex Hall <ah...@autodist.com<mailto:ah...@autodist.com>>: My first thought is that you've modified your $EmailSubjectTagRegex setting. If you have, there may be a mistake in that which is causing a problem. If you have changed it, can you give us its current value? Or disable the change and see if replies start working correctly, then debug the regexp? On Sat, Jan 14, 2017 at 5:10 PM, Martin Petersson <mar...@uanet.se<mailto:mar...@uanet.se>> wrote: Hello, Somehow i get the auto reply ticket that the customer receive. And then when i reply to the ticket it creates a new ticket, whats wrong? I have Ubuntu latest OS and RT 4.4.1 Martin Petersson IT-Konsult +46 (0)522 980 28, mar...@uanet.se<mailto:mar...@uanet.se>, www.uanet.se<http://www.uanet.se/> Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095 <logo-uanet-email.jpg> <http://www.uanet.se/> <http://www.uanet.se/> -- Alex Hall Automatic Distributors, IT department ah...@autodist.com<mailto:ah...@autodist.com> -- Alex Hall Automatic Distributors, IT department ah...@autodist.com<mailto:ah...@autodist.com>
