Hello Kenneth Thank you so much for sending me your eBooks, i didn’t expect that, but thank you :) I don’t think the problem is the reply all from email. We always use reply and not reply all when replying from an email.
When i reply to a new ticket from email it looks like this: Re: [Uanet ärende nr. #34] Test 2 It adds Re: at the beginning but thats ok, right. And when i receive my answer from RT it looks like this: [Uanet ärende nr. #35] AutoReply: Re: [Uanet ärende nr. #34] Test 2 Never seen autoreply in the subject? And here is how it look in RT GUI [cid:A1F056B1-EB54-4096-8BE5-A6CC5339F925@uanet.local] This is the second Request Tracker i setup on our firm. The old one has almost the same settings and it works perfectly on that. Thankful for your help! Martin Petersson IT-Konsult +46 (0)522 980 28, mar...@uanet.se<mailto:mar...@uanet.se>, www.uanet.se<http://www.uanet.se/> Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095 [cid:A93F8E95-F3FC-464A-AF04-402618F91147@uanet.local] <http://www.uanet.se/> <http://www.uanet.se/> 15 jan. 2017 kl. 21:45 skrev Kenneth Crocker <kenn.croc...@gmail.com<mailto:kenn.croc...@gmail.com>>: Martin, You probably used the "Reply All" option , which will do that. I'm attaching a document I created years ago to help me understand notifications, etc. I'm also including a TOC for an eBook I wrote entitled "Request Tracker for Beginners - A Topical Guide". It's on Amazon for only $9.99. Once you've read it, I'd be more than happy to answert any questions. Good Luck. Kenn On Sat, Jan 14, 2017 at 2:10 PM, Martin Petersson <mar...@uanet.se<mailto:mar...@uanet.se>> wrote: Hello, Somehow i get the auto reply ticket that the customer receive. And then when i reply to the ticket it creates a new ticket, whats wrong? I have Ubuntu latest OS and RT 4.4.1 Martin Petersson IT-Konsult +46 (0)522 980 28, mar...@uanet.se<mailto:mar...@uanet.se>, www.uanet.se<http://www.uanet.se/> Gustaf Mattssons Väg 2, 451 50 Uddevalla, Orgnr: 556702-4095 <logo-uanet-email.jpg> <http://www.uanet.se/> <http://www.uanet.se/> <RT Correspondence.docx><RT Notifications guide.docx><RT Topical GuideTOC.docx>
