On Mon, Feb 13, 2017 at 03:53:41PM +0000, Cena, Stephen (ext. 300) wrote:
> We have an instance of RT that is shared across three departments.  Each 
> department only needs to be able to see specific queues. Due to the way 
> permissions work in RT, all the queues are visible. My idea to fix the 
> "display" problem is to rewrite some of the widgets to only include the 
> desired queues (ex: 10 unonwned now is 10 tickets unowned in queues I should 
> see). Is there a way that I can pre-populate my users "RT At A Glance" with 
> specific elements that are germane to the specific user? (Dept A user gets 
> widgets A-J, Dept B gets A-D,K, etc) or can I create custom Dashboards and 
> somehow instruct RT to use them as the "home screen"?
> Thanks!

Hi Stephen,

We do this with standard RT permissions. We put the users in a group, and only
members of that group can see/work on tickets in their queue. They do not see
any other qeueus. I think you just need to look at your current ACLs more


Reply via email to