On Mon, Feb 13, 2017 at 03:53:41PM +0000, Cena, Stephen (ext. 300) wrote: > We have an instance of RT that is shared across three departments. Each > department only needs to be able to see specific queues. Due to the way > permissions work in RT, all the queues are visible. My idea to fix the > "display" problem is to rewrite some of the widgets to only include the > desired queues (ex: 10 unonwned now is 10 tickets unowned in queues I should > see). Is there a way that I can pre-populate my users "RT At A Glance" with > specific elements that are germane to the specific user? (Dept A user gets > widgets A-J, Dept B gets A-D,K, etc) or can I create custom Dashboards and > somehow instruct RT to use them as the "home screen"? > > Thanks!
Hi Stephen, We do this with standard RT permissions. We put the users in a group, and only members of that group can see/work on tickets in their queue. They do not see any other qeueus. I think you just need to look at your current ACLs more closely. Regards, Ken