Ken - Correct, but there's one thing I left out that might clear this up:

The company wants to make the RT installation "read only" to all corporate 
employees. This is where the "See everything" issue comes into play. Also, the 
way our tickets can move between queues causes extra 'visibility' as well.

Stephen Cena
Senior Systems Administrator 
Quality Vision International, Inc.
Phone: (585) 544-0450 x300
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Hi Stephen,

We do this with standard RT permissions. We put the users in a group, and only 
members of that group can see/work on tickets in their queue. They do not see 
any other qeueus. I think you just need to look at your current ACLs more 


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