Ken - Correct, but there's one thing I left out that might clear this up: The company wants to make the RT installation "read only" to all corporate employees. This is where the "See everything" issue comes into play. Also, the way our tickets can move between queues causes extra 'visibility' as well.
Stephen Cena Senior Systems Administrator Quality Vision International, Inc. Phone: (585) 544-0450 x300 To notify helpdesk: http://helpdesk.ogp.qvii.com or email: hd-gene...@qvii.com To report email issues: postmas...@qvii.com Hi Stephen, We do this with standard RT permissions. We put the users in a group, and only members of that group can see/work on tickets in their queue. They do not see any other qeueus. I think you just need to look at your current ACLs more closely. Regards, Ken
