On Thu, Feb 23, 2017 at 10:12:19AM -0500, Robert Blayzor wrote:
> I did try that, and it literally did nothing. (other than recorded the change 
> in the ticket and created empty emails to requestors)
> This has been very easy to re-produce and there must be some different way 
> the Owner is pulled in the Queue view vs. actual ticket view. It is annoying 
> as we have people pulling the queue list of tickets looking for unowned 
> tickets which do not appear on the dashboard, but they do in queue view.
> Even if I do a custom query for unowned tickets, they do not show up; yet in 
> queue view it still shows them unowned.


We are still working on our 4.4.1 upgrade so I do not yet have a place to
reproduce your problem. Enabling SQL and RT debugging would be the next


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