Dear Mr Singhal

1) The State is not obliged to take heed /notice / action on your 
"non-statutory" complaint / representation. The normal Office / Secretarial 
practice /norms / procedures ensure that all 'dak'  received is duly circulated 
to those concerned and filed away - this seems to have been properly done in 
your case. Sometimes they are required to send you an acknowledgement of 
receipt. Many states have implemented Public Grievance Commissions / Offices - 
you can approach them in such "non-statutory" matters. For Statutory Complainst 
on the other hand, there is a whole regime of time-bound systems to resolve 
grievances of those affected - these are also known as "alternate remedies" to 
be availed prior to filing Writs.

2) It appears that you are "misusing" RTI Act for your 3 year old complaints 
(which appear to be non-statutory complaints / representations). At best RTI 
Act allows for disclosure of 

"4(1)(b)(vii) - the particulars of any arrangement that exists for consultation 
with, or representation by, the members of the public in relation to the 
formulation of its policy or implementation thereof;"

This is all you are allowed to know.

This information is to be proactively disclosed on website of the P/As 
concerned. In case of non-publication, you can approach the High Court for your 
State directly.

Sarbajit
MODERATOR

--- In [email protected], M K Singhal <mk.sing...@...> wrote:
>
> What action is taken by public authorities on peoples 
> complaints/representations:
> I had, during the last three years submitted a number of 
> complaints/representations to CEO, Noida Authority, Industrial Development 
> Commissioner, UP, Chief Secretary, UP and the Chief Minister UP . I never got 
> any reply to them. I requested PIO, Noida Authority to send me copy of the 
> notes and orders written by various authorities concerned on my said 
> complaints/representations. Fortunately, PIO sent me a copy each of the first 
> page of most of my  complaints/representations on which the various concerned 
> officials had initialed without any notings and the complaint/representation 
> seemed  to have been filed by the lowest official concerned thereafter.  
> Industrial Development Comissioner, the Chief Secretary and the CM, UP just 
> forwarded them to CEO Noida Authority who initialed them (without any noting) 
> and passed them on to his lower officials to be also initialed by each of 
> them (without any noting by any of them)  and finally to be filed. Since the
>  names of the officials who initialed were generally not legible, I again put 
> in another RTI application requesting for the names of the officials 
> initialing  my various complaints/representations to be given clearly and 
> also a copy of the  rules according to which the complaints/representations 
> are disposed off/filed in Noida Authority office. I did not receive any reply 
> to it. The matter is pending under 1st appeal for the last over 3 months. Can 
> anybody inform  me of any rules that may have been made by any govt for 
> disposal of complaints/representations received from the public. Thanks.  
> Mksinghal
> 
> 
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> 
> [Non-text portions of this message have been removed]
>


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