On Wed, Sep 04, 2013 at 10:44:26AM +0200, Christophe Vandeplas wrote: > We've followed the instructions from : > http://bestpractical.com/docs/rtir/3.0/Constituencies.html > With the script provided in bin/add_constituency we've created new > constituencies. > > Then using the webinterface I wanted to move a ticket from Incident > Reports queue to the "Incident Reports - ORG". > > However I do get the following error: > Ticket 14: There is no mapping for statuses between these queues. > Contact your system administrator. >
Rather than moving the ticket, set the Constituency CF on the ticket. What UI are you using that let's you see and try to transfer the ticket into one of the Constituency Queues? -kevin
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