> > Date: Wed, 4 Sep 2013 10:44:26 +0200 > From: Christophe Vandeplas <[email protected]> > To: [email protected] > Subject: [Rtir] Queues - There is no mapping for statuses between these > queues. > > Hello, > > We've followed the instructions from : > http://bestpractical.com/docs/rtir/3.0/Constituencies.html > With the script provided in bin/add_constituency we've created new > constituencies. > > Then using the webinterface I wanted to move a ticket from Incident > Reports queue to the "Incident Reports - ORG". > > However I do get the following error: > Ticket 14: There is no mapping for statuses between these queues. > Contact your system administrator. > > Changing the Queue using Scrips also gave the same error. > > Any idea? >
You must set up the '__maps__' section of the %Lifecycles variable in your RT_SiteConfig.pm. You can see the current (and probably default) setting at /Admin/Tools/Configuration.html. You will probably have the default one in RTIR_Config.pm that you can copy into RTIR_SiteConfig.pm where you can then modify it. The point of this is to map statuses between queues. The status "new" in Incident Reports would probably map to "new" in "Incident Reports - ORG" but they have to be explicitly mapped out. I found it quite confusing personally but got through it. Here's some documentation on it: http://bestpractical.com/docs/rt/4.0.13/customizing/lifecycles.html -- Landon Stewart :: [email protected] Lead Specialist, Abuse and Security Management Spécialiste principal, gestion des abus et sécurité http://iweb.com :: +1 (888) 909-4932
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