On Fri, Sep 06, 2013 at 11:24:45AM +0200, Christophe Vandeplas wrote: > Thank you Kevin and Landon for the reply ! > > After fiddling a little bit more ... woohoo, now I get it...
> I tried to follow this guide: > http://bestpractical.com/docs/rtir/3.0/Constituencies.html#Managing-Constituency-Values > However some things were not really clear to me. > > Kevin, > Would you be able to update the Constituencies.html documentation a > little bit to make it clear that the newly created Queues are there > only for technical reasons, and are NOT meant to be used directly > reasons? Are you up to sending a patch to the docs making it clearer? There are directions on getting a copy of the rtir source here http://bestpractical.com/rtir/git.html and these days github will even let you generate pull requests almost directly from the UI. > Downsides: > - everyone sees the statistics of the queues statuses in the "Quick > search home screen" (number of new, open tickets) This is a known problem with how Constituencies are implemented, and not easy to resolve. > - administrator user sees the newly created queues, however these > queues are NOT functionally needed by the operator. (normal user > doesn't see these queues) As long as it's only Administrators, this is ok. Default permissions should not be for DutyTeam or DutyTeam Foo members to see those queues. -kevin
pgpmCGRdXV5mW.pgp
Description: PGP signature
_______________________________________________ Rtir mailing list [email protected] http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rtir
