Jim, I had a non-web solution that ending up being similar to Brent's, but I question the dedication of the next shift---- if they need a prompt to check for latest status since they are relieving the previous techs, what are they doing in IT support anyway ??? How about their first task being to check the web page status that Brent is referencing ?? Or, just review the GUI for SA ??
Long-time IT support (and sleep deprived), John -----Original Message----- From: Jim Antoshak [mailto:[EMAIL PROTECTED] Sent: Tuesday, March 04, 2003 7:03 PM To: [EMAIL PROTECTED] Subject: Re: [SA-list] Notification Schedule Any way to use this to determine the specific device that's down? Brent Ozar <[EMAIL PROTECTED] To: Jim Antoshak <[EMAIL PROTECTED]> .com> cc: Sent by: Subject: Re: [SA-list] Notification Schedule [EMAIL PROTECTED] stone.nu 03/04/2003 03:09 PM Please respond to salive Tuesday, March 4, 2003, 4:59:45 PM, you wrote: JA> The problem is as follows: JA> When a device goes down, say at 9PM, the PM shift get's the JA> appropriate notification. As per the schedule, the AM shift does JA> not. Unfortunately, JA> if the device is still down when the AM shift arrives, they will not JA> be notified (since SA has already seen the device go down). They say when you have a hammer, everything looks like a nail. Well, I'm an ASP programmer, so to me, everything looks like I can solve it with a web page check. This is one of those times. Set up a URL check on your SA web page, or on SA's built-in web server on port 4310. Look for the word "DOWN". Only schedule this check for the hours of shift changes. For example, if you change shifts at 7am and 5pm, then only run this check at 7-8am and 5-6pm. That way, you'll always alert people at the shift change if something's down. If that doesn't make sense, or if you need me to elaborate on it, let me know. -- BrentO "Riiiiiight." To unsubscribe from a list, send a mail message to [EMAIL PROTECTED] With the following in the body of the message: unsubscribe SAlive To unsubscribe from a list, send a mail message to [EMAIL PROTECTED] With the following in the body of the message: unsubscribe SAlive
