Could someone detail how Scalr.net handles support for paying customers? Some sort of unofficial SLA?
While support in general has been great on this forum, it seems to be the only option for urgent issue. I guess I would like to know moving forward what sort of response time I can expect. Since we are using Scalr to manage our entire infrastructure, the response time is very important for urgent issues. I really like the service, so hope to stick with it, but if urgent support is not good enough, we will likely move from the .Net service to a self-hosted scalr install. - What sort of response time can I expect? - Is there any other option other than the forum for support? - Can I label urgent matters in my forum posts and expect faster response? - What hours is a Scalr employee, who has access to Scalr.net administration, available to response/fix problems I might have? Thanks ton for any clarification you can offer. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "scalr-discuss" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/scalr-discuss?hl=en -~----------~----~----~----~------~----~------~--~---
