I second this point. A finalized document is indeed required.
On Feb 4, 1:17 pm, Pierre <[email protected]> wrote: > This brings up another interesting point. How often are changes > reflected in the source code that is on Google Code? Is the code on > Google Code identical to what is used on scalr.net? Even if we > outgrow this service due to the support reasons outlined above, I > would be more than happy to continue paying $50 per month to support > this project in exchange for always-up-to-date code and a decent > installation guide. > > Pierre > > On Feb 3, 9:36 pm, kevbaker <[email protected]> wrote: > > > > > On Feb 3, 5:45 pm, Hareem Haque <[email protected]> wrote: > > > > Basically, the scalr.net support is this group. > > > Okay, fair enough. > > > In general what hours can a customer expect that there will be a > > Scalr.net rep online to answer urgent issues? > > > Don't get me wrong, the forum is great and all we've needed for 90% of > > the issues. I just need to pass some of this information back to the > > boss to set expectations for response time. > > > Thanks > > > > On Feb 3, 2:33 pm, kevbaker <[email protected]> wrote: > > > > > Could someone detail how Scalr.net handles support for paying > > > > customers? Some sort of unofficial SLA? > > > > > While support in general has been great on this forum, it seems to be > > > > the only option for urgent issue. > > > > > I guess I would like to know moving forward what sort of response time > > > > I can expect. > > > > > Since we are using Scalr to manage our entire infrastructure, the > > > > response time is very important for urgent issues. > > > > > I really like the service, so hope to stick with it, but if urgent > > > > support is not good enough, we will likely move from the .Net service > > > > to a self-hosted scalr install. > > > > > - What sort of response time can I expect? > > > > - Is there any other option other than the forum for support? > > > > - Can I label urgent matters in my forum posts and expect faster > > > > response? > > > > - What hours is a Scalr employee, who has access to Scalr.net > > > > administration, available to response/fix problems I might have? > > > > > Thanks ton for any clarification you can offer.- Hide quoted text - > > - Show quoted text - --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "scalr-discuss" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/scalr-discuss?hl=en -~----------~----~----~----~------~----~------~--~---
