Basically, the scalr.net support is this group.
On Feb 3, 2:33 pm, kevbaker <[email protected]> wrote:
> Could someone detail how Scalr.net handles support for paying
> customers? Some sort of unofficial SLA?
>
> While support in general has been great on this forum, it seems to be
> the only option for urgent issue.
>
> I guess I would like to know moving forward what sort of response time
> I can expect.
>
> Since we are using Scalr to manage our entire infrastructure, the
> response time is very important for urgent issues.
>
> I really like the service, so hope to stick with it, but if urgent
> support is not good enough, we will likely move from the .Net service
> to a self-hosted scalr install.
>
> - What sort of response time can I expect?
> - Is there any other option other than the forum for support?
> - Can I label urgent matters in my forum posts and expect faster
> response?
> - What hours is a Scalr employee, who has access to Scalr.net
> administration, available to response/fix problems I might have?
>
> Thanks ton for any clarification you can offer.
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