This brings up another interesting point. How often are changes reflected in the source code that is on Google Code? Is the code on Google Code identical to what is used on scalr.net? Even if we outgrow this service due to the support reasons outlined above, I would be more than happy to continue paying $50 per month to support this project in exchange for always-up-to-date code and a decent installation guide.
Pierre On Feb 3, 9:36 pm, kevbaker <[email protected]> wrote: > On Feb 3, 5:45 pm, Hareem Haque <[email protected]> wrote: > > > Basically, the scalr.net support is this group. > > Okay, fair enough. > > In general what hours can a customer expect that there will be a > Scalr.net rep online to answer urgent issues? > > Don't get me wrong, the forum is great and all we've needed for 90% of > the issues. I just need to pass some of this information back to the > boss to set expectations for response time. > > Thanks > > > > > On Feb 3, 2:33 pm, kevbaker <[email protected]> wrote: > > > > Could someone detail how Scalr.net handles support for paying > > > customers? Some sort of unofficial SLA? > > > > While support in general has been great on this forum, it seems to be > > > the only option for urgent issue. > > > > I guess I would like to know moving forward what sort of response time > > > I can expect. > > > > Since we are using Scalr to manage our entire infrastructure, the > > > response time is very important for urgent issues. > > > > I really like the service, so hope to stick with it, but if urgent > > > support is not good enough, we will likely move from the .Net service > > > to a self-hosted scalr install. > > > > - What sort of response time can I expect? > > > - Is there any other option other than the forum for support? > > > - Can I label urgent matters in my forum posts and expect faster > > > response? > > > - What hours is a Scalr employee, who has access to Scalr.net > > > administration, available to response/fix problems I might have? > > > > Thanks ton for any clarification you can offer. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "scalr-discuss" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [email protected] For more options, visit this group at http://groups.google.com/group/scalr-discuss?hl=en -~----------~----~----~----~------~----~------~--~---
