[AusNOG] Telstra contact
Hi Can someone from Telstra contact me off list please. I've got a customer issue that needs a mail admin / network engineer to take a look at as its out of the ordinary. Well to the extent that the normal call center staff can't deal with it. In case you are aware of it and working on it the issue is Telstra appears to be rejecting mail from Microsoft365. Chad Kelly Manager CPK Web Services Phone 03 52730246 Web https://www.cpkws.com.au [cid:image003.jpg@01DA3390.E405BF20] ___ AusNOG mailing list AusNOG@lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Quad9 DNS traffic to Singapore from AAPT/TPG
"Looks like it might be another outage with Quad9's Sydney PoP. Traffic via GSL out to 9.9.9.9 is routing to Singapore via Guam." Yeah its either an outage or someone has messed up a configuration somewhere as traffic for that DNS service is going to NZ for me via Aukland IX via Swoop. ___ AusNOG mailing list AusNOG@lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog
[AusNOG] Vocus Datacentre outage.
Thought I would create a new thread on this, as the issue wasn't related to AussieBB. It is looking like this Melbourne outage is similar to the Sydney outage back in 2018, in that it appears to have been yet again caused by an issue with their UPS systems yet again. I'll leave this hear https://www.arnnet.com.au/article/633314/servers-australia-uproots-services-after-vocus-data-centre-outage/ and this article on today's outage as well. https://www.itnews.com.au/news/vocus-melbourne-data-centre-hit-by-power-outage-591987 Regards Chad. Chad Kelly Manager CPK Web Services Phone 03 52730246 Web https://www.cpkws.com.au [cid:image001.jpg@01D955D7.3EA59970] ___ AusNOG mailing list AusNOG@lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Aussie Broadband Outage
This isn't the first time Vocus have lost power both A and B feeds to a DC. Happened in NSW I believe a year or two back. The fact they lost both A and B feeds is just frankly bad design and should never happen. That said this is why anything critical shouldn't be housed in a single Datacentre and should be load balanced between a few or at the very least any decent business grade provider should be able to provide you with backup connectivity in the case of internet. Even 4G or 5G backup connectivity is better than nothing. This isn't hard to organize for most business grade providers and is the difference between a proper business grade provider and one selling business services on a residential grade network. Any decent provider should be able to give you multiple Fibre links if required as well. For redundancy I'd go NextDC M2 as that is on a totally separate power grid or even Micron21 for primary both these facilities are tier 4 so you can't go wrong. I certainly know Micron21 have backup facilities that work at any rate, I actually thought Vocus had sold and was getting out of the Datacentre space altogether. The Equinix facility in port Melbourne is decent as well. I'd go Equinix or NextDc or both before Vocus for reliability. The Vocus Fibre network is still ok as you get a few months free if you contract for long enough and it does the job. Regards Chad. From: Luke Thompson mailto:luk...@tncrew.com.au>> To: Damien Gardner Jnr mailto:rend...@rendrag.net>>, Chris Wright mailto:ch...@securityshift.com>> Cc: "aus...@ausnog.net<mailto:aus...@ausnog.net>" mailto:ausnog@lists.ausnog.net>> Subject: Re: [AusNOG] Aussie Broadband Outage Message-ID: <186d82f4918.283d.934dbec5914d2454830359510b9fa...@tncrew.com.au<mailto:186d82f4918.283d.934dbec5914d2454830359510b9fa...@tncrew.com.au>> Content-Type: text/plain; charset="utf-8"; Format="flowed" Given the commonality of outage type, it's smelling like civil or grid problems isn't it? Vocus and Equinix losing power over both rails, optical links dropping, etc sounds like a major problem in the earth or at a dist/sub station. Curious to learn the root cause. Chad Kelly Manager CPK Web Services Phone 03 52730246 Web https://www.cpkws.com.au [cid:image001.jpg@01D955C0.0AC33F70] ___ AusNOG mailing list AusNOG@lists.ausnog.net https://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] ISDN shutdown
Hi Just on this, aren't Telstra shutting down the ADSL and ADSL 2 networks at some point in the next few years? Also I don't think you can sell Dial up connections through Telstra anymore. 2015 they stopped selling it retail so if your still using it for some limited services find a better solution. ISDN lines were old when ADSL came out so it makes sense Telstra is getting rid of them. In most of the areas where you needed ISDN Fibre should be available either through Telstra, TPG / AAPT or NBN EE. Which will be far more superior. Only issues would be in really remote parts of Australia where Starlink isn't an option due to no mobile coverage and large trees etc. That leaves SkyMuster which is a bit hit and miss. Also not much good for voice I mean its doable but I wouldn't want to use voice services over SkyMuster day in day out unless no other option was available. Chad Kelly Manager CPK Web Services Phone 03 52730246 Web https://www.cpkws.com.au [cid:image001.jpg@01D808B5.7471D6B0] ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Telstra ATM/Frame/BDSL decommissioning
Wouldn't you just use Telstra Fibre, as in the E-line stuff, if you're really keen on Telstra decent reliable product that works in more places than NBNEE. Also way more expensive but you do get what you pay for. Or 5G would be the other option or a combination of both. No need for NBNEE at all if the customer is rusted onto Telstra. Begs the question as to when is Telstra going to discontinue ADSL 2 services and ADSL1 as these services are almost legacy now. Though still preferable over fixed Wireless and Satellite in some remote areas. From: Matt Perkins mailto:m...@spectrum.com.au>> To: ausnog@lists.ausnog.net<mailto:ausnog@lists.ausnog.net> Subject: Re: [AusNOG] Telstra ATM/Frame/BDSL decommissioning Message-ID: <2afb0739-eeea-bf9e-0e88-da0e38b87...@spectrum.com.au<mailto:2afb0739-eeea-bf9e-0e88-da0e38b87...@spectrum.com.au>> Content-Type: text/plain; charset="utf-8"; Format="flowed" Dont worry.?? NBN Enterprise Ethernet will be soo much more reliable. hahahaha Matt Chad Kelly Manager CPK Web Services Phone 03 52730246 Web https://www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Netflix Contact
Hi Just on this Netflix issue. Given the bulk of their CDN traffic is served by Akamai you really should be complaining to them as they would be the ones responsible for the GEO blocking. They probably just have an old database that they need to get updated. They would be responsible for most of the speed issues as well. Surprised no one else has mentioned this. Regards Chad. Chad Kelly Manager CPK Web Services Phone 03 52730246 Web https://www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Fixed wireless near huntley
To: ausnog@lists.ausnog.net<mailto:ausnog@lists.ausnog.net> Subject: Re: [AusNOG] Fixed wireless near huntley Message-ID: mailto:f6dce2d4-35a1-de3a-74b8-c3c5d6634...@traverse.com.au>> Content-Type: text/plain; charset=utf-8; format=flowed 5G ? Given this is regional would 5G be available yet? Not likely in my experience depending how regional SkyMuster or 4G is all that's available from the wholesale networks. 5G through Optus if you are lucky but Optus can be hit and miss in the regions. You go from full signal to nothing in the space of a few KM at least Telstra works for the most part when they decide to not do maintenance in the middle of the day. If you want decent connectivity in the regions you need to pay for it and spend a few thousand or move to somewhere with better speeds. Basically its Telstra or nothing for high speed connectivity in the regions. Telstra charge more for Fibre in those areas. Or NBN Co if you're in a preferred area with FTTP. If your in a larger regional area generally coverage for Fibre and Fixed Wireless is a lot better. I don't blame the private companies and the government for not being as worried about the smaller regional areas due to a lack of population but it does make it a bit harder when trying to sell services. Customers tend to forget that decent internet isn't available everywhere. Chad Kelly Manager CPK Web Services Phone 03 52730246 Web https://www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Microsoft connectivity issue
" Did anyone get a reason from TPG/Vocus/AAPT for this morning's issues? The only explanation I've been given is "a large amount of unexpected traffic incoming on our AAPT links, caused limits to be hit" which doesn't really explain anything." This is / was a new feature Microsoft are rolling out. Basically they will just block access completely if your found to be sending too much email at once. This is aimed at both Microsoft 365 users and non M365 users. Something obviously failed badly for them to be blocking too or three networks at once though. The new feature was announced in one of the emails they send to admins. Be good if they actually introduced some proper features around the handling of mailinglists as trying to reply to Ausnog with Outlook is painful Thunderbird did a much better job. I found the following on message throttling but can't find the announcement on the update. https://docs.microsoft.com/en-us/exchange/mail-flow/message-rate-limits?view=exchserver-2019 Regards Chad. Chad Kelly Manager CPK Web Services Phone 03 52730246 Web https://www.cpkws.com.au -Original Message- From: AusNOG On Behalf Of ausnog-requ...@lists.ausnog.net Sent: Monday, 2 August 2021 4:23 PM To: ausnog@lists.ausnog.net Subject: AusNOG Digest, Vol 114, Issue 5 Send AusNOG mailing list submissions to ausnog@lists.ausnog.net To subscribe or unsubscribe via the World Wide Web, visit http://lists.ausnog.net/mailman/listinfo/ausnog or, via email, send a message with subject or body 'help' to ausnog-requ...@lists.ausnog.net You can reach the person managing the list at ausnog-ow...@lists.ausnog.net When replying, please edit your Subject line so it is more specific than "Re: Contents of AusNOG digest..." Today's Topics: 1. Re: AAPT/TPG not connecting to Microsoft (Chris Barnes) 2. Re: AAPT/TPG not connecting to Microsoft (Andrew Welch) -- Message: 1 Date: Mon, 2 Aug 2021 15:21:12 +1000 From: Chris Barnes To: Benjamin Ricardo Cc: "ausnog@lists.ausnog.net" Subject: Re: [AusNOG] AAPT/TPG not connecting to Microsoft Message-ID: Content-Type: text/plain; charset="utf-8" Did anyone get a reason from TPG/Vocus/AAPT for this morning's issues? The only explanation I've been given is "a large amount of unexpected traffic incoming on our AAPT links, caused limits to be hit" which doesn't really explain anything. On Mon, 2 Aug 2021 at 10:17, Benjamin Ricardo wrote: > Looks good from our end too. > > > > > > Target Name: N/A > > IP: > > Date/Time: 2/08/2021 10:12:26 AM to 2/08/2021 10:14:41 AM > > > > 3 *2 ms * 13 ms *2 ms2 ms2 ms2 ms > N/A 110-174-60-173.static.tpgi.com.au [110.174.60.173] > > 42 ms2 ms3 ms3 ms2 ms2 ms2 ms2 ms2 ms > N/A au-ns-1813-ipg-01-eth2-2006.tpgi.com.au [203.220.35.41] > > 52 ms2 ms2 ms7 ms2 ms2 ms2 ms2 ms2 ms > N/A syd-gls-har-wgw1-be200.tpgi.com.au [203.221.3.71] > > 62 ms2 ms2 ms5 ms2 ms4 ms2 ms2 ms2 ms > N/A 203-219-107-194.static.tpgi.com.au [203.219.107.194] > > 73 ms4 ms3 ms7 ms3 ms3 ms3 ms3 ms4 ms > N/A bundle-ether84.chw-edge903.sydney.telstra.net [110.145.180.217] > > 8 11 ms4 ms 21 ms4 ms3 ms5 ms3 ms3 ms3 ms > N/A equ2996323.lnk.telstra.net [110.145.177.18] > > 9 * * * * * * * * * > N/A be110.bdr01.syd04.nsw.vocus.network [175.45.72.31] > > 10 * * * * * * * * > * N/A ip-94.199.103.123.vocus.net.au [123.103.199.94] > > 11 * * * * * * * * > * N/A [101.97.57.150] > > 123 ms4 ms3 ms3 ms3 ms3 ms3 ms3 ms3 > ms N/A [101.97.57.146] > > 134 ms5 ms4 ms4 ms4 ms4 ms4 ms4 ms4 > ms N/A [103.92.94.226] > > > > Ping statistics for > > Packets: Sent = 10, Received = 10, Lost = 0 (0.0%) > > Round Trip Times: Minimum = 3ms, Maximum = 6ms, Average = 3ms > > > > > > > > *From:* Max Soukhomlinov > *Sent:* Monday, 2 August 2021 10:13 AM > *To:* Benjamin Ricardo ; Thomas Jones < > m...@thomasjones.id.au>; ausnog@lists.ausnog.net > *Subject:* RE: AAPT/TPG not connecting to Microsoft > > > > Seems to be not just AAPT/TPG specific, however its returning to > normal now. > > > > > > m...@intellectit.com.au > > *Max Soukhomlinov* | Director > > 1300 799 165, 2
Re: [AusNOG] Packet Loss to Various Locations
Hi Regarding this issue in Perth, how are clients connected? Is it via NBN or non NBN eg Telstra or TPG Fibre also who is the RSP? In terms of Google it could just be them giving low priority to some traffic they do that quite a bit, or they block the ability to ping the network totally for security reasons amongst others. I have noticed some traffic such as free Cloudflare traffic on some networks going overseas to NZ instead of staying in Au but you get what you pay for with some of those services. Regards Chad. Chad Kelly Manager CPK Web Services Phone 03 52730246 Web https://www.cpkws.com.au -Original Message- From: AusNOG On Behalf Of ausnog-requ...@lists.ausnog.net Sent: Thursday, 29 July 2021 12:00 PM To: ausnog@lists.ausnog.net Subject: AusNOG Digest, Vol 113, Issue 19 Send AusNOG mailing list submissions to ausnog@lists.ausnog.net To subscribe or unsubscribe via the World Wide Web, visit http://lists.ausnog.net/mailman/listinfo/ausnog or, via email, send a message with subject or body 'help' to ausnog-requ...@lists.ausnog.net You can reach the person managing the list at ausnog-ow...@lists.ausnog.net When replying, please edit your Subject line so it is more specific than "Re: Contents of AusNOG digest..." Today's Topics: 1. Packet Loss to Various Locations (Shane Chrisp) -- Message: 1 Date: Wed, 28 Jul 2021 14:45:39 +0800 From: Shane Chrisp To: "ausnog@lists.ausnog.net" Subject: [AusNOG] Packet Loss to Various Locations Message-ID: <27fe6c17-6dad-6092-8d46-ef646d539...@2000cn.com.au> Content-Type: text/plain; charset=utf-8; format=flowed Hi All, ?We have been dealing with a number of clients over the last 4 - 6 hours in Perth regarding packet loss issues and so far we have not been able to isolate where the problem is. So I thought it was time to reach out and see if anyone else has seen any issues in the last few hours? It seems to be so random. One client for example is trying to do a stream to Youtube at around ~25Mbps on a 100Mbps circuit and after about 10 minutes they start seeing packet loss. However they have been doing this daily for over a year with no issues. Another client is based in Perth, but has there services located in a Texas DC and some users are able to work on the remote systems reliably and others are seeing similar packet loss issues at random and sometimes not able to connect at all. -- Regards Shane Chrisp 2000 Computers & Networks Pty Ltd U8, 19 Outram St, West Perth, WA 6005 Ph 08 6298 7391 Fx 08 6298 7393 Mb 0412 409 856 Email sh...@2000cn.com.au Web http://www.2000cn.com.au -- Subject: Digest Footer ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog -- End of AusNOG Digest, Vol 113, Issue 19 *** ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Telstra deal with Google
Hi Thanks for the link. Would be good if they made it available for wholesale customers as I could see some good use cases for these devices being able to make calls. Regards Chad. Chad Kelly Manager CPK Web Services Phone 03 52730246 Web https://www.cpkws.com.au -Original Message- From: Christian Heinrich Sent: Friday, 29 January 2021 9:08 PM To: Chad Kelly Cc: Subject: Re: [AusNOG] Telstra deal with Google Chad, On Fri, 29 Jan 2021 at 17:53, Chad Kelly wrote: > Does the Telstra deal for being able to make calls through the Google > Nest Audio speakers extend to the Telstra Wholesale network, or is it > for retail customers only? https://support.google.com/googlenest/answer/9465808 continues to link to https://www.telstra.com.au/support/mobiles-devices/google-nest-voice-activated-calling so it's retail customers only. Someone from Telstra may know if/when this will change? -- Regards, Christian Heinrich http://cmlh.id.au/contact ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Peering with AWS through MegaIX
Hi I am not sure what some of you are on about with AWS not peering. The connectivity through Sydney IX is working fine from my end. Generally if your doing larger amounts of traffic and if you can afford it getting direct connectivity to AWS and Azure will work better anyway. But it can be organized to connect through both Vic and Syd IX to AWS. All the Microsoft stuff connects through NSW Edgeix and then through Vocus they MS and AWS tend to prefer transit now a days. Traceroute is below. 210 ms10 ms10 ms 103.23.104.5 321 ms21 ms21 ms 103.23.104.233 421 ms21 ms22 ms bdr01-te-0-0-0-vl200.syd01.nsw.iperium.co [203.31.115.138] 523 ms21 ms21 ms as16509.nsw.ix.asn.au [218.100.52.9] 623 ms24 ms23 ms 54.240.203.217 722 ms21 ms21 ms 150.222.112.141 824 ms23 ms23 ms 150.222.112.128 923 ms23 ms23 ms 52.95.36.25 1023 ms22 ms22 ms 52.95.38.224 11 *** Request timed out. 12 * Chad Kelly Manager CPK Web Services Phone 03 52730246 Web https://www.cpkws.com.au -Original Message- From: AusNOG On Behalf Of ausnog-requ...@lists.ausnog.net Sent: Sunday, 10 January 2021 12:00 PM To: ausnog@lists.ausnog.net Subject: AusNOG Digest, Vol 107, Issue 4 Send AusNOG mailing list submissions to ausnog@lists.ausnog.net To subscribe or unsubscribe via the World Wide Web, visit http://lists.ausnog.net/mailman/listinfo/ausnog or, via email, send a message with subject or body 'help' to ausnog-requ...@lists.ausnog.net You can reach the person managing the list at ausnog-ow...@lists.ausnog.net When replying, please edit your Subject line so it is more specific than "Re: Contents of AusNOG digest..." Today's Topics: 1. Re: Peer with AWS through MegaIX (Tim Sandy) -- Message: 1 Date: Sun, 10 Jan 2021 10:51:05 +1100 From: Tim Sandy To: Paul Holmanskikh Cc: ausnog@lists.ausnog.net, Andres Miedzowicz Subject: Re: [AusNOG] Peer with AWS through MegaIX Message-ID: Content-Type: text/plain; charset="utf-8" Completely a guess, but; Maybe something to do with automatic detection and remediation of incorrectly redistributed routes? Would be much easier to do this if you have a definitive list of bilateral peers. On topic - We have bilateral peering with AS16509 over both Mel and Syd MegaIX, as well as IXAus Vic and EquinixIX Syd. These have all been stood up in the past 6 months, but it was ~8+ months after my initial request. I emailed the contact on the peeringdb page, the email seems to have changed so it's probably not prudent to share the old address. Unless we're talking about a significant traffic volume, I think patience is the only approach. On Sat, 9 Jan 2021 at 10:35, Paul Holmanskikh wrote: > On 2021-01-09 01:14, James Murphy wrote: > > Our BGP sessions to Amazon are up with 700+ prefixes received from them. > So physically they still around. Microsoft pulled yourself from RS on > Megaport some time ago, now AWS. It becomes a trend now. What are they > win by reducing connectivity? > > > Amazon stopped appearing under Mega IX Melbourne and Sydney on > December 10th - something must have changed then.. (thanks PeeringDB > backups <http://data.caida.org/datasets/peeringdb> [1][2]) > > They appear on the MegaIX looking glass, but with 0 advertised routes. > > Anyone know anything more? > > > [1] curl+jq for December 9th: > curl -s > http://data.caida.org/datasets/peeringdb/2020/12/peeringdb_2_dump_2020 > _12_09.json > | jq -cr '.net as $net | ($net.data | INDEX(.id)) as $netmap | > .netixlan.data[] | select(.ix_id == 779 or .ix_id == 780) | > ["netixlan", .ix_id, .name, "net", .net_id, ($netmap[(.net_id | > tostring)] | .name)] | @tsv' > > [2] curl+jq for December 10th: > curl -s > http://data.caida.org/datasets/peeringdb/2020/12/peeringdb_2_dump_2020 > _12_10.json > | jq -cr '.net as $net | ($net.data | INDEX(.id)) as $netmap | > .netixlan.data[] | select(.ix_id == 779 or .ix_id == 780) | > ["netixlan", .ix_id, .name, "net", .net_id, ($netmap[(.net_id | > tostring)] | .name)] | @tsv' > > > On 8 Jan 2021, at 11:46 pm, Paul Holmanskikh wrote: > > Hi, > > What do you mean under AWS ? Amazon AS16509? We have bilateral peering > with Amazon in Megaport Sydney. But it was setup years ago. I can try > to dig out old mails, but I bet everything is changed since then. > > On 2020-12-31 10:57, Andres Miedzowicz wrote: > > Hello everyone, > > > Is someone aware if AWS will do bilateral peering over MegaIX in > Melbourne and Sydney? I noticed they are not in the Route Server and > peeringdb.com
Re: [AusNOG] Vocus Office 365 CDN corrupt again
Hi I hate the way Outlook handles mailinglists but anyway. Just on this caching issue, what are you noticing issues with? The network is redundant so issues with a single CDN server shouldn't affect your deployments at all. Office365 only uses the CDN for webmail access and that has thousands of servers and Ip's available so it's a non issue. If it's a hybrid environment use more than one network provider. Or buy Azure Express Route and get private connectivity. That way it's not a problem. You should log an issue with Microsoft as they will need to sort any network issues. The relationship with Akamai is between Microsoft and Akamai. Chad Kelly Manager CPK Web Services Phone 03 52730246 Web https://www.cpkws.com.au -Original Message- From: AusNOG On Behalf Of ausnog-requ...@lists.ausnog.net Sent: Monday, 6 April 2020 12:00 PM To: ausnog@lists.ausnog.net Subject: AusNOG Digest, Vol 98, Issue 5 Send AusNOG mailing list submissions to ausnog@lists.ausnog.net To subscribe or unsubscribe via the World Wide Web, visit http://lists.ausnog.net/mailman/listinfo/ausnog or, via email, send a message with subject or body 'help' to ausnog-requ...@lists.ausnog.net You can reach the person managing the list at ausnog-ow...@lists.ausnog.net When replying, please edit your Subject line so it is more specific than "Re: Contents of AusNOG digest..." Today's Topics: 1. Vocus Office 365 CDN corrupt again (Samuel D. Leslie) -- Message: 1 Date: Sun, 5 Apr 2020 08:17:41 + From: "Samuel D. Leslie" To: "ausnog@lists.ausnog.net" Subject: [AusNOG] Vocus Office 365 CDN corrupt again Message-ID: Content-Type: text/plain; charset="us-ascii" Looks like the Office 365 CDN on the Vocus network is corrupt again. This has happened before (see earlier thread from February 2020). If anyone from Vocus is on this list, or someone here has any contacts at Vocus, it'd be much appreciated if you could raise it with someone who can look into it. This has been causing some sporadic but frustrating issues on our Office 365 deployments since the start of the year. For anyone else reading this, if you're seeing Office 365 deployments running for an abnormally long time before eventually failing you may be seeing the same issue. Affected Vocus server: Name: a1737.dspw65.akamai.net Addresses: 2403:4800:3003:4::8bda:1520 2403:4800:3003:4::8bda:150a 139.218.20.194 139.218.20.187 Aliases:officecdn.microsoft.com.edgesuite.net officecdn.microsoft.com.edgesuite.net.globalredir.akadns.net Sample corrupted SHA-256 file hashes: pr/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/Office/Data/16.0.12624.20382/i640.cab Vocus: 692D7A31176A0F26FB018613B4AE24CDC1E49481B95C890A0674637FFE0DA9E9 Correct: B4295DCB07D3F7753B6D939CF950FA63419DD0D85C931580777C419F5C6DD32E Cheers, Samuel Leslie -- Subject: Digest Footer ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog -- End of AusNOG Digest, Vol 98, Issue 5 * ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Microsoft cloud issues?
On 11/21/2019 10:10 PM, ausnog-requ...@lists.ausnog.net wrote: > From what Microsoft have said, it appears like some internal networking is > to blame. I would imagine O365 installations would still be architected into > pods to limit blast radius. Intermittent and inconsistent service for such a > large, distributed application isn?t uncommon to see when things go wrong. > > I also echo Brad?s comments - people are somewhat used to email going down, > it used to happen occasionally with on-prem infrastructure and O340 is > clearly no different. > > A multi-cloud strategy for O365... I?d love to see that Architecture;) Yeah you could do it easily. Both Azure and AWS support VMware, just spin up a couple of VMs throw Windows Server and Exchange on them connect up Azure Express route if they are in your own DC and throw a couple of load balancers in front of them and away you go. It would be more Hybrid then Multi cloud, but you can certainly use AWS and run exchange on that and connect it through Azure Express route. You can use your own facilities as well for this. Also Skype for Business will still be available for on Premises use so if Teams continues to have issues you can continue to use SFB. Certainly this setup wouldn't be affordable for smaller businesses, but O365 isn't down for that long normally, generally if you have multiple connections to the internet its a non issue. But even Telstra has had multiple downtime issues over the last year or so. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Microsoft cloud issues?
Actually for enterprise customers standard NBN speed is not an issue. As they would be using the enterprise class connectivity or another Fiber network. You can use Hybrid connectivity and host the services yourself. Microsoft have a shared responsibility model, when it comes to data loss, so it is up to partners to make sure clients are protected. If you look after stuff that is mission critical you shouldn’t really just rely on the one cloud provider. Now obviously if it’s a small business with only a few employees then a Hybrid cloud or a multi cloud strategy isn’t going to work, but certainly it’s a good option for larger customers. Most times you won’t need to worry, but obviously an 8 hours downtime incident for an enterprise customer wouldn’t be tolerated. The point is you can’t be complacent. Oh and Office365 isn’t backed up by default, that is the partners problem In fact nothing MS CSP is really backed up so you need to keep that in mind. So if you buy direct nothing is backed up, you can recover some data for up to a month after you delete it but otherwise its gone. This is fine for some customers, but not the majority. Chad Kelly Manager CPK Web Services Phone 03 52730246 Web https://www.cpkws.com.au From: Matthew Moyle-Croft Sent: Thursday, November 21, 2019 6:20 PM To: Chad Kelly Cc: Brad Peczka ; ausnog@lists.ausnog.net Subject: Re: [AusNOG] Microsoft cloud issues? Admittedly I’m not super clear on this but I thought Microsoft stopped really generally offering O365 via ER and it’s now on “special request only”? “Free peering” is “Direct connectivity” FWIW. MMC On 21 Nov 2019, at 4:50 pm, Chad Kelly mailto:c...@cpkws.com.au>> wrote: Yeah for a small team Express Route would be overkill. Most providers on this list should have direct connectivity though As an example Vocus connects directly in both Sydney and Melbourne and so do Telstra. Microsoft are putting a significant amount of effort into their partner network they want partners to get end customers onto the CSP platform, so support for the products should increase significantly over coming months. This is also ware a multi cloud strategy comes in handy, its more aimed at enterprise customers, but prevents the issue of a single point of failure if one service falls over completely. Chad Kelly Manager CPK Web Services Phone 03 52730246 Web https://www.cpkws.com.au From: Brad Peczka mailto:b...@bradpeczka.com>> Sent: Thursday, November 21, 2019 4:40 PM To: Chad Kelly mailto:c...@cpkws.com.au>>; ausnog@lists.ausnog.net<mailto:ausnog@lists.ausnog.net> Subject: Re: Microsoft cloud issues? Microsoft have publically and openly acknowledged that they had an issue yesterday with their network platform. The fact that you did not receive calls from your customers may not necessarily indicate the absence of an issue; in fact, I'd say it indicates an increasing acknowledgement and (sadly) acceptance of outages with cloud services in general. What would have once resulted in system admins and support staff getting strips torn off them for services being down is now met with little more than a knowing nod and "Ahhh. We should let the team know about that". It's also worth noting that direct connectivity to Azure or AWS is great for some businesses, but not applicable or suitable for others - nor is it a guarantee of being unaffected by these kind of issues. As an example, a small 5 person business that relies on 365 for email hosting cannot, and should not have to, in most cases procure an ExpressRoute just to get connectivity to their email or presence platform. But hey, that's what happens when you put all your eggs on someone elses computer(s). Regards, -Brad. From: AusNOG mailto:ausnog-boun...@lists.ausnog.net>> on behalf of Chad Kelly mailto:c...@cpkws.com.au>> Sent: Thursday, 21 November 2019 11:53:30 AM To: ausnog@lists.ausnog.net<mailto:ausnog@lists.ausnog.net> Subject: Re: [AusNOG] Microsoft cloud issues? On 11/21/2019 12:00 PM, ausnog-requ...@lists.ausnog.net<mailto:ausnog-requ...@lists.ausnog.net> wrote: > We just had a 8 hour issue with no emails yesterday I was at the Microsoft Head Office in Melbourne yesterday and was still able to recieve mail fine. I'd say some of these issues were specific to certain networks. I didn't get any urgent calls from customers either. Microsoft have connectivity directly with most ISPs in Au now a days. I'd suggest not relying on free peering. I'd get direct connectivity. As for Teams for corporate use I would suggest running a Hybrid Cloud environment for it. I did notice some delays to email on Tuesday night but none of our stuff was down totally. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au<http://www.cpkws.com.au/> ___ AusNOG mailin
Re: [AusNOG] Microsoft cloud issues?
Nah, you can buy Office365 on an Enterprise agreement and get volume licensing. Though the push is towards Microsoft 365 which is Office365 plus Windows 10 and the enterprise security stuff all bundled. But given how rubbish the internet speeds are in this country I wouldn’t be throwing away your work desktops and moving everything to the cloud. Its better then it was a few years ago, but when NZ has faster internet then we do its disappointing. Regards Chad. Chad Kelly Manager CPK Web Services Phone 03 52730246 Web https://www.cpkws.com.au From: Matthew Moyle-Croft Sent: Thursday, November 21, 2019 6:20 PM To: Chad Kelly Cc: Brad Peczka ; ausnog@lists.ausnog.net Subject: Re: [AusNOG] Microsoft cloud issues? Admittedly I’m not super clear on this but I thought Microsoft stopped really generally offering O365 via ER and it’s now on “special request only”? “Free peering” is “Direct connectivity” FWIW. MMC On 21 Nov 2019, at 4:50 pm, Chad Kelly mailto:c...@cpkws.com.au>> wrote: Yeah for a small team Express Route would be overkill. Most providers on this list should have direct connectivity though As an example Vocus connects directly in both Sydney and Melbourne and so do Telstra. Microsoft are putting a significant amount of effort into their partner network they want partners to get end customers onto the CSP platform, so support for the products should increase significantly over coming months. This is also ware a multi cloud strategy comes in handy, its more aimed at enterprise customers, but prevents the issue of a single point of failure if one service falls over completely. Chad Kelly Manager CPK Web Services Phone 03 52730246 Web https://www.cpkws.com.au From: Brad Peczka mailto:b...@bradpeczka.com>> Sent: Thursday, November 21, 2019 4:40 PM To: Chad Kelly mailto:c...@cpkws.com.au>>; ausnog@lists.ausnog.net<mailto:ausnog@lists.ausnog.net> Subject: Re: Microsoft cloud issues? Microsoft have publically and openly acknowledged that they had an issue yesterday with their network platform. The fact that you did not receive calls from your customers may not necessarily indicate the absence of an issue; in fact, I'd say it indicates an increasing acknowledgement and (sadly) acceptance of outages with cloud services in general. What would have once resulted in system admins and support staff getting strips torn off them for services being down is now met with little more than a knowing nod and "Ahhh. We should let the team know about that". It's also worth noting that direct connectivity to Azure or AWS is great for some businesses, but not applicable or suitable for others - nor is it a guarantee of being unaffected by these kind of issues. As an example, a small 5 person business that relies on 365 for email hosting cannot, and should not have to, in most cases procure an ExpressRoute just to get connectivity to their email or presence platform. But hey, that's what happens when you put all your eggs on someone elses computer(s). Regards, -Brad. From: AusNOG mailto:ausnog-boun...@lists.ausnog.net>> on behalf of Chad Kelly mailto:c...@cpkws.com.au>> Sent: Thursday, 21 November 2019 11:53:30 AM To: ausnog@lists.ausnog.net<mailto:ausnog@lists.ausnog.net> Subject: Re: [AusNOG] Microsoft cloud issues? On 11/21/2019 12:00 PM, ausnog-requ...@lists.ausnog.net<mailto:ausnog-requ...@lists.ausnog.net> wrote: > We just had a 8 hour issue with no emails yesterday I was at the Microsoft Head Office in Melbourne yesterday and was still able to recieve mail fine. I'd say some of these issues were specific to certain networks. I didn't get any urgent calls from customers either. Microsoft have connectivity directly with most ISPs in Au now a days. I'd suggest not relying on free peering. I'd get direct connectivity. As for Teams for corporate use I would suggest running a Hybrid Cloud environment for it. I did notice some delays to email on Tuesday night but none of our stuff was down totally. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au<http://www.cpkws.com.au/> ___ AusNOG mailing list AusNOG@lists.ausnog.net<mailto:AusNOG@lists.ausnog.net> http://lists.ausnog.net/mailman/listinfo/ausnog ___ AusNOG mailing list AusNOG@lists.ausnog.net<mailto:AusNOG@lists.ausnog.net> http://lists.ausnog.net/mailman/listinfo/ausnog ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Microsoft cloud issues?
Yeah for a small team Express Route would be overkill. Most providers on this list should have direct connectivity though As an example Vocus connects directly in both Sydney and Melbourne and so do Telstra. Microsoft are putting a significant amount of effort into their partner network they want partners to get end customers onto the CSP platform, so support for the products should increase significantly over coming months. This is also ware a multi cloud strategy comes in handy, its more aimed at enterprise customers, but prevents the issue of a single point of failure if one service falls over completely. Chad Kelly Manager CPK Web Services Phone 03 52730246 Web https://www.cpkws.com.au From: Brad Peczka Sent: Thursday, November 21, 2019 4:40 PM To: Chad Kelly ; ausnog@lists.ausnog.net Subject: Re: Microsoft cloud issues? Microsoft have publically and openly acknowledged that they had an issue yesterday with their network platform. The fact that you did not receive calls from your customers may not necessarily indicate the absence of an issue; in fact, I'd say it indicates an increasing acknowledgement and (sadly) acceptance of outages with cloud services in general. What would have once resulted in system admins and support staff getting strips torn off them for services being down is now met with little more than a knowing nod and "Ahhh. We should let the team know about that". It's also worth noting that direct connectivity to Azure or AWS is great for some businesses, but not applicable or suitable for others - nor is it a guarantee of being unaffected by these kind of issues. As an example, a small 5 person business that relies on 365 for email hosting cannot, and should not have to, in most cases procure an ExpressRoute just to get connectivity to their email or presence platform. But hey, that's what happens when you put all your eggs on someone elses computer(s). Regards, -Brad. From: AusNOG mailto:ausnog-boun...@lists.ausnog.net>> on behalf of Chad Kelly mailto:c...@cpkws.com.au>> Sent: Thursday, 21 November 2019 11:53:30 AM To: ausnog@lists.ausnog.net<mailto:ausnog@lists.ausnog.net> Subject: Re: [AusNOG] Microsoft cloud issues? On 11/21/2019 12:00 PM, ausnog-requ...@lists.ausnog.net<mailto:ausnog-requ...@lists.ausnog.net> wrote: > We just had a 8 hour issue with no emails yesterday I was at the Microsoft Head Office in Melbourne yesterday and was still able to recieve mail fine. I'd say some of these issues were specific to certain networks. I didn't get any urgent calls from customers either. Microsoft have connectivity directly with most ISPs in Au now a days. I'd suggest not relying on free peering. I'd get direct connectivity. As for Teams for corporate use I would suggest running a Hybrid Cloud environment for it. I did notice some delays to email on Tuesday night but none of our stuff was down totally. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au<http://www.cpkws.com.au> ___ AusNOG mailing list AusNOG@lists.ausnog.net<mailto:AusNOG@lists.ausnog.net> http://lists.ausnog.net/mailman/listinfo/ausnog ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Microsoft cloud issues?
On 11/21/2019 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: > We just had a 8 hour issue with no emails yesterday I was at the Microsoft Head Office in Melbourne yesterday and was still able to recieve mail fine. I'd say some of these issues were specific to certain networks. I didn't get any urgent calls from customers either. Microsoft have connectivity directly with most ISPs in Au now a days. I'd suggest not relying on free peering. I'd get direct connectivity. As for Teams for corporate use I would suggest running a Hybrid Cloud environment for it. I did notice some delays to email on Tuesday night but none of our stuff was down totally. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] TPP Wholesale woes
Hi We migrated all our domains to Synergy Wholesale in 2016 and have never looked back. ARQ Group are managing the migration for Central Nic and they have allowed up to 3 years for the migration. Regards Chad. Chad Kelly Manager CPK Web Services Phone 03 52730246 Web https://www.cpkws.com.au -Original Message- From: Chris Hurley Sent: Sunday, November 10, 2019 3:48 AM To: Chad Kelly ; ausnog@lists.ausnog.net; ausnog-requ...@lists.ausnog.net Subject: Re: [AusNOG] TPP Wholesale woes All I can say is their ³live support² chat says you have been redirected to the wrong que we will escalate rather than putting into contact with the correct que. Though even if you get through (phone) level 1 has no idea and saying will get back within 24 hrs, seriously - 48 hrs later nothing. Aware bought out but only getting worse. Had hoped the buyout would improve, sadly not. If their is someone on this list that can actually help great, others wise avoid. We are seriously about to move all services due to none support. Regards, Chris Hurley BE (Elec) Signal Manager ** Dragon Rail Pty Ltd Phone: 1300 730 531 7 Incana Place Rowville, 3178 Victoria Australia ** On 8/11/19, 5:01 pm, "AusNOG on behalf of Chad Kelly" wrote: >On 11/8/2019 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: > >> Trying to get support from TPP Wholesale and speak to a 3rd level >>that could solve my problem in minutes is now taking days to even >>speak to someone. >> >> This waiting for call backs, took way too long for the lower levels >>to even understand the problem. >> >> Are there any senior TPP Wholesale people that can help. >> >> All I need is a simple password update to ensure our alerts from our >>clients keep flowing. >> A simple smtp password update is all that is required. > >You do realise you could of just purchased them? they sold for >$2400 so they are being migrated and restructured at the moment. > >Normally I wouldn't of written that but your business doesn't look small. > >I'd suggest just becoming a registrar, if VentraIP can do it you guys >shouldn't have an issue. > >Ventraip were still small compared to some other providers on this list >when they started the process. > >Normally I would suggest Synergy Wholesale but you guys look large >enough that you could just become a registrar. It would be cheaper then >buying TPP was. > >I am only talking about the .au side of things, obviously to tap into >all the registries globally the costs would add up quickly. > >You could probably use Synergy wholesale for the extensions you didn't >want to manage yourselves. > >They also have an API that is available. > >For mail and SMTP I would suggest Amazon SES plus Azure DNS. > >Or you can use Sendgrid through Azure or just by itself for SMTP as well. > >Regards Chad. > > >-- >Chad Kelly >Manager >CPK Web Services >Phone 03 5273 0246 >Web www.cpkws.com.au > >___ >AusNOG mailing list >AusNOG@lists.ausnog.net >http://lists.ausnog.net/mailman/listinfo/ausnog ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] TPP Wholesale woes
On 11/8/2019 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: > Trying to get support from TPP Wholesale and speak to a 3rd level that could > solve my problem in minutes is now taking days to even speak to someone. > > This waiting for call backs, took way too long for the lower levels to even > understand the problem. > > Are there any senior TPP Wholesale people that can help. > > All I need is a simple password update to ensure our alerts from our clients > keep flowing. > A simple smtp password update is all that is required. You do realise you could of just purchased them? they sold for $2400 so they are being migrated and restructured at the moment. Normally I wouldn't of written that but your business doesn't look small. I'd suggest just becoming a registrar, if VentraIP can do it you guys shouldn't have an issue. Ventraip were still small compared to some other providers on this list when they started the process. Normally I would suggest Synergy Wholesale but you guys look large enough that you could just become a registrar. It would be cheaper then buying TPP was. I am only talking about the .au side of things, obviously to tap into all the registries globally the costs would add up quickly. You could probably use Synergy wholesale for the extensions you didn't want to manage yourselves. They also have an API that is available. For mail and SMTP I would suggest Amazon SES plus Azure DNS. Or you can use Sendgrid through Azure or just by itself for SMTP as well. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] AusNOG Microsoft latency
On 10/29/2019 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: > G'day All, > > I've had multiple calls throughout the day from customers letting me know > they are having horrible latency when browsing to sharepoint.com and > yammer.com. I've logged an incident to Microsoft already. One of my > customers have provided a traceroute for me and a Private IPv4 Address > appeared after reaching Telstra's Infrastructure??? I have cut out the > first few hops for ease of reading. > >6 1 ms 1 ms 1 ms 172.16.10.93 >7 4 ms 2 ms 2 ms 110.145.251.145 >8 4 ms 3 ms 3 ms 203.50.11.136 >9 2 ms 2 ms 2 ms 203.50.11.139 > 1013 ms13 ms13 ms 110.145.171.210 > 1113 ms14 ms17 ms 104.44.238.138 > 1213 ms13 ms14 ms 104.44.236.50 > * 1313 ms13 ms13 ms 10.254.201.154* > 14 *** Request timed out. > 15 * You can't use pings or Traceroute as a reliable source of troubleshooting. Microsoft disable public access on all public facing networking equipment now a days. So even if its online you still can't ping it. If its only laytency affecting one or two networks its up to the network opperator and Microsoft to sort out. If you want better results get your customers to buy Azure Express Route, this gives you private connectivity. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Risks to country and business infrastructure
Hi What I am saying is that in general you have more chance of humans being negligent and messing up security then you have of someone smuggling explosives into a Datacentre. While the AWS security breech wasn’t entirely the companies fault it doesn’t make them look good when they have Capital one splashed all over their website as a case study of how well they are doing. AWS really should be recommending their larger customers to go through trained partners. Regards Chad. Chad Kelly Manager CPK Web Services Phone 03 52730246 Web https://www.cpkws.com.au From: Andras Toth Sent: Wednesday, September 11, 2019 10:26 PM To: Chad Kelly Cc: ausnog@lists.ausnog.net; ausnog-requ...@lists.ausnog.net Subject: Re: [AusNOG] Risks to country and business infrastructure The person that got access to their system was not an AWS employee when the breach happened. The person got access via a misconfigured server/system that wasn't Amazon's fault. See the original court case for details: http://regmedia.co.uk/2019/07/29/capital_one_paige_thompson.pdf This is the same as saying it's Amazon's fault that people make their S3 buckets public and information gets exposed. Andras On Wed, Sep 11, 2019 at 12:26 PM Chad Kelly mailto:c...@cpkws.com.au>> wrote: On 9/11/2019 12:00 PM, ausnog-requ...@lists.ausnog.net<mailto:ausnog-requ...@lists.ausnog.net> wrote: > When someone questions whether this-or-that was predicted, this seems most > likely to indicate either the plausibility of the threat, or which side of > a closed door the questioner was on when the discussions were held. I'd worry less about people placing explosives in servers and more about making sure that proper checks are in place for the people with access to information. AWS is a good example of this, they really need to lift their game. Stuff like the Capital One incident just shouldn't happen and as a result of that I am not recommending AWS to any of our customers. That isn't the only reason, but the fact Capital One are still with AWS after that incident scares me a little, if I was them I would of dumped them as a vendor immediately. Basically Datacentres and network operators need to force all staff to undergo regular checks particularly when dealing with sensitive info. I also am aware that the Capital One case isn't Australian, but it is still a good example of why providers need to keep an eye on who has access to certain info. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au<http://www.cpkws.com.au> ___ AusNOG mailing list AusNOG@lists.ausnog.net<mailto:AusNOG@lists.ausnog.net> http://lists.ausnog.net/mailman/listinfo/ausnog ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Risks to country and business infrastructure
On 9/11/2019 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: > When someone questions whether this-or-that was predicted, this seems most > likely to indicate either the plausibility of the threat, or which side of > a closed door the questioner was on when the discussions were held. I'd worry less about people placing explosives in servers and more about making sure that proper checks are in place for the people with access to information. AWS is a good example of this, they really need to lift their game. Stuff like the Capital One incident just shouldn't happen and as a result of that I am not recommending AWS to any of our customers. That isn't the only reason, but the fact Capital One are still with AWS after that incident scares me a little, if I was them I would of dumped them as a vendor immediately. Basically Datacentres and network operators need to force all staff to undergo regular checks particularly when dealing with sensitive info. I also am aware that the Capital One case isn't Australian, but it is still a good example of why providers need to keep an eye on who has access to certain info. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Mass Domain Registrant records updated
On 8/16/2019 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: > Sorry for the noise but we gained a client for hosting a few months back and > when we asked the old agency to update the registrant email address into the > clients email so we can transfer it out. > > What I believe has happened is the person that works for the agency who > actioned the support ticket has done a mass update and updated over 600 > domains and put the Registrant email address into our clients name/email > address. > > Now, our client is getting daily emails saying domains are expiring, phone > calls/emails requesting domain passwords and yesterday he got a call from > someone abusing him because my client details is on the whois details who > only contacted me yesterday and asked me what was going on. I told my client > to refer them back to the agency however this is now disrupting his business > by getting regular emails and phone calls plus this could be a major > security/privacy issue to those who domains are affected. Even the agency's > domain details are in our clients name. > > I have contacted the agency but they are like thanks and nothing has been > actioned and it's been over 24 hours. Who can assist me with this I've > contacted Afilias and AUDA and both are not responding or can't help me. > > Potentially if this access gets in the wrong hands, one could do so much > damage hence we are trying to do the right thing and get it resolved. I > believe the Agency is a reseller for TPP Wholesale. This really should go straight to the registrar. Things with TPP Wholesale are a bit conplicated at the moment due to the sale. Just contact Arq Group senior management they should be able to sort this. You should have the CTO or one of the senior staff on speed dial by now. Dumped them years ago as soon as they purchased AussieHQ. Things went down hill really quick. That said Arq do well in the enterprise space. I don't blame them for wanting to get out of wholesale its not really a great market unless you are dedicated to it and have a lot of value added products. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Azure Partners with BYO network
On 7/11/2019 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: > Does anyone have recommendations for Azure partners for IaaS services who > allow you to bring your own Network. > > We have a large customer who wants to host 200 virtual machines on Azure but > we still want to mange the network. We do not currently use Azure or have any > relationship with Microsoft any help would be great. This won't be an issue as we are a Microsoft CSP partner and can easily sell you Azure VMs. For this volume I'd suggest reserved instances for 3 years as we can save you some money straight off the bat. You will be after Azure Express Route for managing the network side of things, you can read more at. https://azure.microsoft.com/en-au/services/expressroute/ we can assist you further off list. Basically this is a Hybrid setup that you are after. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] MimeCast
On 5/9/2019 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: > Hey All > > We?re having multiple problems with various client?s using Office 365 to > Mimecast. > We?re getting the SPF failures and DKIM failures, and emails are being > rejected. We?ve been trying to figure it out for a week, and I just noticed > a Mimecast server we ping was working, and now is not working. It?s almost > like they have servers dying or something. > I?m just now wondering if there?s some funky network issue going on between > Microsoft and Mimecast, Microsoft tech support is like talking to a brick > wall, and Mimecast refuse to talk to us, because we?re not the client? > Have you guys had any weird and wonderful errors with Mimecast? First question, is SPF and Dkim configured correctly on all domains? You also would need to configure Mimecast to access the API so it has tenant access to the Office365 tenant. You need admin access to the tenants to do any of this. You also wouldn't be using Office365 for MX or SPF as Mimecast replaces all this as their system filters spam and sends the good mail through to Office365 once filtered. If neither organisation will talk to you it is something your clients will need to sort out. We don't have any issues with Office365 it works perfectly. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Seeking email hosting
Dam forgot to change the subject line. Basically Exchange Online Plan1 is way more then $2 per month. Also generally Microsoft don't recommend that partners sell the Exchange Online stand alone plans anymore as they want businesses using the bundled plans as they are higher margin. Regards Chad. On 4/15/2019 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: > Exchange online plan 1 @ $2/Month is too much? -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] AusNOG Digest, Vol 86, Issue 22
On 4/15/2019 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: > Exchange online plan 1 @ $2/Month is too much? How long is it since you checked O365 pricing? The wholesale price is more than $2 per month and the retail price is around $6. We charge way more than that @CPKWS though as we bundle in proper backups and Spam filtering -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] More legislative interventions
On 4/7/2019 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: > They don't. This legislation is grandstanding, using the Christchurch > tragedy to > bolster the Coalition's flagging reputation ahead of the Federal election, > and isn't intended to actually*work*. Not that that'll mean it'll get > repealed if Labour gets in -- if they threw it out, they'd "look weak on > terruh", so it'll stay. I'll eat my hat if any employee of the big social > media companies is ever actually charged under this Act, though. Yeah I doubt anything will actually happen. The internet industry was bound to be regulated sooner or later and I think that time has now come. But I think discussion with industry bodies would of been handy before just introducing new laws. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] More legislative interventions
On 4/6/2019 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: > This passed the Senate after 90 seconds of debate without the bill itself > being made available to MPs last night. > > It passed the House today after about four minutes of debate with no > crossbenchers being allowed to speak. > > It?ll receive royal assent and become law, probably tomorrow. > > But sure, take their consultation processes seriously, acknowledge the > validity of the system, treat them with respect, never go for their jugular, > join industry associations who tread softly and quietly and make-nice lest > anyone in government become offended. Just like always. I?m sure one day > they?ll all see the light and stop kicking the internet industry in the face. > > One day. I want to know how they expect to be able to deal with international agencies. Not every country in the world has the same set of laws, all these companies are based in the US so US law would override Australian law. Also, those solutions for inserting ads into live streams were not dremped up overnight, they took years to perfect, it is not a simple process to come up with a totally new method of programmatically changing the way the entire internet works. Or large parts of it anyway, and live streaming is now a pretty large part of the Internet. You can clearly tell this legislation isn't written by technical people, it is idealistic at best. Arresting executives really isn't the answer, Facebook has millions of users all creating accounts for free, the only way Facebook would get around this is by charging users for accounts, and they would shoot themselves in the foot a bit by doing this, as other platforms would start up as replacements, similar to what happened between Facebook and Myspace a few years ago, MySpace was the dominant social media platform. All that will happen is platforms will just block access from within Australia if the legislation becomes too difficult to deal with. We are tiny compared to the rest of the world. Facebook could easily do this through Akamai it would be cheaper to just block entire platforms. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] NBN POI contact
On 3/11/2019 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: > I'm having trouble getting in contact with the right department at NBN Co. > Their main phone number can't transfer me to anyone, and I just get an email > address that doesn't respond. > > If anyone has any contacts or can point me in the right direction, that'd be > great. You need to build to all 121 NBN POIs. You can't just put equipment into one. Or you could, but then you would need to use one of the national wholesale providers for the other 120. NBN isn't designed for small providers. This is obvious given the amount that have gone into debt and that have been forced to close down, Mungi being a prime example. https://www.aussiebroadband.com.au/blog/aussie-broadbands-poi-building-experience/ the only providers that are able to sustain the costs of providing NBN services own their own Datacentres and spend millions building networks. I do know of a couple of small providers that haven't gone broke but they are pretty rare. If you have the investment go for it. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Amazon Peering Delays
On 2/2/2019 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: Not something new either Amazon Web Services have been buying a lot more transit lately particularly hear in Australia rather Ironically. So peering doesn't appear to be much of a priority. They connect to the big 4 ISP directly now hear in Au. In terms of every ware else well they have transit in most other countries now as well and a lot of it, they have been spending heaps, as others have said Microsoft and Google are both putting the pressure on in terms of rollout. Microsoft in South Africa and Google hear in Au. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] NBN as an end to end solution - Failure or, Success?
On 1/26/2019 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: NBN ws a classic case of a race horse designed by a committee (you get a 3 legged camel) and noses in the trough. It?s now here and a growing a number of customers are resisting moving across but under the rules once in an area you have X months to migrate ? end of story so a new monopoly. To eventually This isn't the case at all, plenty of none NBN providers around the place offering Internet connectivity. You just need to pay for it to be installed, same goes for FTTP if you want it, you can have it for around $700 per month plus installation costs. Sometimes cheaper then that depending on ware you are in Australia. Many providers sell Fiber connectivity from Telstra Wholesale who have coverage across large areas of the country it is just expensive. But if you have the money it isn't an issue, same goes for NBN, if you pay them you can have Fiber. NZ is a tiny country compared to Australia so doing Fiber throughout the country would of been a lot cheaper, Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Are domain name server pointers reliant on registrar name server?
On 10/28/2018 11:10 PM, ausnog-requ...@lists.ausnog.net wrote: The original post was asking if the registrar is relied upon here (and the answer is no). But the nameservers themselves still need to be listed at the registrar level so that they can be found on the public internet. Otherwise you run into issues with dns lookups and them not being able to resolve your dns correctly. They call this having registry hosts. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Youtube down
On 10/17/2018 1:31 PM, ausnog-requ...@lists.ausnog.net wrote: I guess professional productivity is going to go up for the day ? Would be very interesting to see what went wrong? Ironically AWS use YouTube for all of their video content including case studies showing how great their uptime is. Maybe they should use their own platform and put all their videos on S3. They have enough technology now a days to host it themselves. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Sexual Harassment at AUSNOG Industry Events
On 9/30/2018 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: >From the discussion this behaviour does NOT just happen at AUSNOG. It is still happening at other industry events (PTC/ITW etc.) and usually when alcohol and a sense of power is involved. It?s really simple. If you can?t control yourself when drinking, don?t drink. But I?ve had enough of arming my female staff with tactics on how to manage the inappropriate behaviour of others only to find out this stuff still continues. If this has happened to you by my staff, the same applies. I am going to write letters to the CEO?s of every company whose team members sexually harassed/assaulted my staff and notify them they have either bad actors or a bad culture. I?m not naming names this time around, just arming them with the knowledge their organisation has had a problem in the past and needs to re-educate some of their staff around appropriate behaviour. Moving forward I will be naming names to the CEO?s. You should dump the provider / vendor if they are a customer as well. Writing letters now a days really doesn't go far enough as some CEO's just don't care about anything but making money. Australian universities really have a lot to answer for as well the drinking and overall culture at some of them is woeful to put it politely. Some universities are doing well at changing the culture though which is good. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] after hours staff requirement
Its a none issue as generally you would have enough people to cover the shifts, you would have a roster or just use cheap outsourced labor is the other option. On 9/17/2018 6:18 PM, Steven Waite wrote: Hi What most people forget about is the availability of the staff the next day. So really you also lose the tech the next day due to them not having the require rest break. So when you price this into a call out customers wonder why they have to pay so much. So you would have to end up paying them fours hours callout then the wages for the next day. It can add up. *From:*AusNOG *On Behalf Of *Matthew Moyle-Croft *Sent:* Monday, 17 September 2018 5:29 PM *To:* Kisakye Alex *Cc:* ausnog@lists.ausnog.net; ausnog-requ...@lists.ausnog.net; c...@cpkws.com.au *Subject:* Re: [AusNOG] after hours staff requirement Hi, I’ve got to agree with this. A properly scripted/documented list will reduce engineer call outs (improving staff morale) and, more importantly, mean that if they get woken up they know it’s worth doing something about. MMC On 17 Sep 2018, at 4:55 pm, Kisakye Alex mailto:kisa...@gmail.com>> wrote: I think what a human provides is the ability to sort through tickets for what can wait until morning and what needs the engineer to wake up. If you are forwarding the calls directly to an engineer on call, then half the time s/he is making decisions on whether to get up or not. Alex On Mon, Sep 17, 2018 at 12:09 AM Chad Kelly mailto:c...@cpkws.com.au>> wrote: With most modern PBX systems they will tell you if it's a PBX call and give you the option to either answer the call or hang up. Or you can send the call to an answering machine which means you can get to the issue the next morning. If you are running services that are mission critical that you need the phone answered 24/7 then you really need someone in the office who is awake and functioning but given what has been discussed a decent PBX would be fine as even if you wanted to redirect calls to a call centre ware a human answers that is also an option, though less needed. As a voicemail system would be a lot cheaper and tickets work better for more complex issues anyway. Regards Chad. On 9/17/2018 4:50 PM, Andrew Jones wrote: > I can see the benefit of having someone else take the call. I can remember my days as an on call engineer years ago where I would get a phone call from the NOC in the middle of the night, I would need to keep a pen and paper by the bed to write down basic details, as in my just woken state, I would forget whatever I was told 2 seconds later. > > You don’t want end customers talking to someone who just woke up seconds ago, as they won't be in a state to properly take down details and provide a mechanism to follow up (ticket numbers etc) > > Cheers, > Andrew Jones > 0435 658 228 > > -Original Message- > From: AusNOG mailto:ausnog-boun...@lists.ausnog.net>> On Behalf Of Chad Kelly > Sent: Monday, 17 September 2018 4:35 PM > To: ausnog@lists.ausnog.net <mailto:ausnog@lists.ausnog.net>; ausnog-requ...@lists.ausnog.net <mailto:ausnog-requ...@lists.ausnog.net> > Subject: Re: [AusNOG] after hours staff requirement > > On 9/17/2018 12:00 PM, ausnog-requ...@lists.ausnog.net <mailto:ausnog-requ...@lists.ausnog.net> wrote: > >> I'm looking for a company to take on our level 1 support, after hours. >> 10pm - 8am AEST >> 7 days a week, including public holidays. >> Would prefer a local Australian company, but will consider >> International too. >> Require a team of sorts, that handles other companies too as it's not >> financially viable to have a team dedicated to us as the volume of >> calls is bugger all. >> >> We'll just redirect the 1300 number to you during those times, a >> simple greeting, take down notes and urgency, check the on-call >> calendar and call the Engineer to action. >> Basically, I need you to wake up the Engineer on call:) > Frankly if this is all you need a decent phone system will do this without you needing to hire an outsourcing company. > Most decent PBX systems will redirect to a mobile after hours or better yet straight to an answering machine that will email a voicemail message to an engineer. > That way t
Re: [AusNOG] after hours staff requirement
With most modern PBX systems they will tell you if it's a PBX call and give you the option to either answer the call or hang up. Or you can send the call to an answering machine which means you can get to the issue the next morning. If you are running services that are mission critical that you need the phone answered 24/7 then you really need someone in the office who is awake and functioning but given what has been discussed a decent PBX would be fine as even if you wanted to redirect calls to a call centre ware a human answers that is also an option, though less needed. As a voicemail system would be a lot cheaper and tickets work better for more complex issues anyway. Regards Chad. On 9/17/2018 4:50 PM, Andrew Jones wrote: I can see the benefit of having someone else take the call. I can remember my days as an on call engineer years ago where I would get a phone call from the NOC in the middle of the night, I would need to keep a pen and paper by the bed to write down basic details, as in my just woken state, I would forget whatever I was told 2 seconds later. You don’t want end customers talking to someone who just woke up seconds ago, as they won't be in a state to properly take down details and provide a mechanism to follow up (ticket numbers etc) Cheers, Andrew Jones 0435 658 228 -Original Message- From: AusNOG On Behalf Of Chad Kelly Sent: Monday, 17 September 2018 4:35 PM To: ausnog@lists.ausnog.net; ausnog-requ...@lists.ausnog.net Subject: Re: [AusNOG] after hours staff requirement On 9/17/2018 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: I'm looking for a company to take on our level 1 support, after hours. 10pm - 8am AEST 7 days a week, including public holidays. Would prefer a local Australian company, but will consider International too. Require a team of sorts, that handles other companies too as it's not financially viable to have a team dedicated to us as the volume of calls is bugger all. We'll just redirect the 1300 number to you during those times, a simple greeting, take down notes and urgency, check the on-call calendar and call the Engineer to action. Basically, I need you to wake up the Engineer on call:) Frankly if this is all you need a decent phone system will do this without you needing to hire an outsourcing company. Most decent PBX systems will redirect to a mobile after hours or better yet straight to an answering machine that will email a voicemail message to an engineer. That way they can decide if the message is important enough to bother doing anything about, and frankly if you offer an on call service you should be charging enough that it deters unwanted callers from ringing you in the middle of the night anyway. This is why we don't advertise 24/7 support as idiots randomly spam the ticket system with rubbish which you then need to delete anyway. We offer support for critical issues on weekends for existing customers only. Your PBX also should have a decent blacklist function for telemarketers. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] after hours staff requirement
On 9/17/2018 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: I'm looking for a company to take on our level 1 support, after hours. 10pm - 8am AEST 7 days a week, including public holidays. Would prefer a local Australian company, but will consider International too. Require a team of sorts, that handles other companies too as it's not financially viable to have a team dedicated to us as the volume of calls is bugger all. We'll just redirect the 1300 number to you during those times, a simple greeting, take down notes and urgency, check the on-call calendar and call the Engineer to action. Basically, I need you to wake up the Engineer on call:) Frankly if this is all you need a decent phone system will do this without you needing to hire an outsourcing company. Most decent PBX systems will redirect to a mobile after hours or better yet straight to an answering machine that will email a voicemail message to an engineer. That way they can decide if the message is important enough to bother doing anything about, and frankly if you offer an on call service you should be charging enough that it deters unwanted callers from ringing you in the middle of the night anyway. This is why we don't advertise 24/7 support as idiots randomly spam the ticket system with rubbish which you then need to delete anyway. We offer support for critical issues on weekends for existing customers only. Your PBX also should have a decent blacklist function for telemarketers. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Dutton decryption bill
On 9/3/2018 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: The government is going to be able to enforce the Assistance and Access Bill, because to operate a business in Australia, requires a local presence. Your trade marks and intellectual property need recognition, and you require a registered company to conduct business and to hold bank accounts. If you won't comply with assistance/capability notices, you won't be able to conduct business in Australia. Yeah I'm not sure I particularly like how dam vague the wording of the bill is though. We are heading more in the direction of places like Singapore and China with these bills and that isn't great for the industry. Not sure we will be able to do much though as its a bit of a dammed if you do, dammed if you don't type situation, because on the one hand you don't want to be hosting abusive material on your networks / servers, but on the other hand, someone could impersonate a police officer and gain the equipment, Datacentres are going to have to spend more time validating ID's and conducting manual checks which only means that prices will only increase as having extra security staff costs money. As you don't want just anyone turning up with fake identities and grabbing hardware and having legit businesses shut down in the process particularly if its a shared hosting server. With this new bill, something like the following could easily happen hear in Au http://www.webhostingtalk.com/showthread.php?t=1716143 its a bit of a worry. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Dutton decryption bill
Facebook do have their own network globally and they also have Facebook Messenger, and a lot of the service is encrypted so this bill would very much apply to them. It isn't just a website they have an entire platform ware Apps for both mobile and desktop can be created and the network side of it as well, they have an extensive network. I think the issue with these bills is they are so dam vague and the government don't have a great record when it comes to anything IT related. On 8/18/2018 4:57 PM, Robert Hudson wrote: This bill has nothing to do with content on Facebook (or websites run by content creators, or even websites at all). The Internet is nothing like broadcast mediums such as radio and television, and cannot be regulated in the same way. This bill should never pass. On Sat, 18 Aug. 2018, 4:51 pm Chad Kelly, <mailto:c...@cpkws.com.au>> wrote: On 8/18/2018 12:00 PM, ausnog-requ...@lists.ausnog.net <mailto:ausnog-requ...@lists.ausnog.net> wrote: > Possible scenario: > > 3:00am Sunday morning, phone rings at the DC reception, is picked up by > security. "Hi, we've never met. This is Paul Symon of ASIS. I'm sending > some uniformed AFP officers over to sieze a number of servers. This call > constitutes a verbal technical assistance notice, and non compliance > carries a penalty of 5 years imprisonment". Given how most Datacentres work in this country I doubt this would happen. You generally need to be escorted by security into the areas ware equipment is housed and generally requests need to be made in writing and an appointment needs to be booked. You can't just walk in off the street, and you also need photo ID which gets scanned and stored for a period of at least 12 months, when you enter. You can't even just walk into the DC as a customer, hell for some of them you even need an induction before you can set foot in them. If someone did try this the operator would just demand something in writing and hang up the phone. Also security don't take phone calls that would be the on call techs job. The UK 10 or 12 years ago doesn't really apply to Au law and it was Verizon, who are a US company and they are now a lot larger then they were 11 years ago and Publicly listed. So I would suspect security at their facilities would be improved and a lot of those providers are getting out of the DC space and partnering with the likes of AWS anyway so they don't need to take responsibility for hardware. This bill has come about because of Facebook and them allowing video of child abuse to remain on the platform. If Facebook had been proactive and handed over the content to the AFP and the FBI as well as all of the users details none of this would even be being discussed. The Internet needs regulation just like Radio and Television. This bill should of been passed 20 years ago in reality. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au <http://www.cpkws.com.au> ___ AusNOG mailing list AusNOG@lists.ausnog.net <mailto:AusNOG@lists.ausnog.net> http://lists.ausnog.net/mailman/listinfo/ausnog -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Dutton decryption bill
On 8/18/2018 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: Possible scenario: 3:00am Sunday morning, phone rings at the DC reception, is picked up by security. "Hi, we've never met. This is Paul Symon of ASIS. I'm sending some uniformed AFP officers over to sieze a number of servers. This call constitutes a verbal technical assistance notice, and non compliance carries a penalty of 5 years imprisonment". Given how most Datacentres work in this country I doubt this would happen. You generally need to be escorted by security into the areas ware equipment is housed and generally requests need to be made in writing and an appointment needs to be booked. You can't just walk in off the street, and you also need photo ID which gets scanned and stored for a period of at least 12 months, when you enter. You can't even just walk into the DC as a customer, hell for some of them you even need an induction before you can set foot in them. If someone did try this the operator would just demand something in writing and hang up the phone. Also security don't take phone calls that would be the on call techs job. The UK 10 or 12 years ago doesn't really apply to Au law and it was Verizon, who are a US company and they are now a lot larger then they were 11 years ago and Publicly listed. So I would suspect security at their facilities would be improved and a lot of those providers are getting out of the DC space and partnering with the likes of AWS anyway so they don't need to take responsibility for hardware. This bill has come about because of Facebook and them allowing video of child abuse to remain on the platform. If Facebook had been proactive and handed over the content to the AFP and the FBI as well as all of the users details none of this would even be being discussed. The Internet needs regulation just like Radio and Television. This bill should of been passed 20 years ago in reality. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Packet loss on link - multiple providers
On 8/6/2018 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: We have a customer that is experiencing packet loss on a VPN connection. The connection is between their on-prem (colo datacentre) and Azure. Their firewall is managed by Vendor A (customer owned device). The ISP is Vendor B. We have been getting bounced around between Microsoft support, Vendor A (FW Support), Fortinet (FW Vendor support) and Vendor B (ISP) ? Do you have a direct connection with Azure in place? Are you spending much on support? If you are a direct partner you will need to spend at least $15000 per year on Microsoft support just to keep the partnership running. If you are an indirect partner your distributor will be able to provide support. You will soon either need to give MS more money or your customer will, or you will need to switch to an Indirect partner. https://azure.microsoft.com/en-au/services/expressroute/ and you can read about the partner changes at. https://www.microsoftpartnercommunity.com/t5/Announcement-Discussions/Microsoft-Announcement-for-CSP-tier-1-Partners/m-p/4755 -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Issues receiving from TPG Mail servers.
On 7/24/2018 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: I would be surprised if any shared/public hosting environment can also deliver PCI compliance as a result. Dedicated tin ensuring segregation between your systems and those of $RANDOM_STRANGER is required. Or have we forgotton meltdown/spectre? Shared hosting by itself is not PCI compliant. You can't store credit / debit card info on a shared server even with an SSL certificate. You can however use a payment gateway such as Eway to collect the info required and handle payments or Paypal is the other option or any number of other solutions. Unless the organisation is ISO 27001 certified they shouldn't even think of storing payment info that isn't counting the money you need to spend on the PCI DSS side of things. I'd just ban anyone from storing card info on the server as its way too much of a security risk think what happened to Cyanweb.com.au when they were brute forced and the hackers destroyed the lot including the billing system. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] FW: Looking for a phone number for NetRegistry
On 7/16/2018 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: The only problem is it doesn't work - I've hit the same snag with TPP. The field is uneditable. They also have fun glitches like the domain password they show you being entirely wrong, or the domain being locked and the button to unlock it simply gives an error. The hard bit is figuring out if it's malicious to make it difficult to move your domain, or if they are really that incompetent. They are owned by MelbourneIT, now known as Arq Group, I know its a silly sounding name. They Arq Group are a bit of a mixed bag in terms of structure, they are a hosting company predominantly, but they don't like calling themselves one or even a technology company, they call themselves a solutions company or something along those lines, frankly their corporate website has a lot of corporate speak and buzz words in it. They have a lot of customers because of all the acquisitions over the last few years and they have a well structured accounts team and a direct debit system that just keeps bringing in the money every month, which is the only thing their share holders and senior management are interested in. As long as they are profitable nothing will change. While things look bad on the surface with the huge amount of public complaints I am told this is only a small amount of their customer base that actually has issues. If you read the publicly available reports its pretty obvious ware the direction of the company is going, they are heavily focust on the enterprise end of the market, which makes sense as its not as saturated. The senior management team their are well switched on and know what they are doing, they have doubled the profit in the last 12 months. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Alternatives to Megaport for AWS VXCs to multiple AWS Accounts
On 7/13/2018 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: Can anyone make any recommendations for a service similar to Megaport VXC into AWS? NextDC also offer this service. Plus a bunch of other providers including Vocus and AAPT / TPG plenty to choose from. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] .au Domain Registrations
On 7/12/2018 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: How are people with domains which might be expiring tomorrow performing a renewal if say the account information is unknown and they need to do a reset and so on? I can't believe we aren't seeing thousands of complaints as thousands of domains aren't renewed for various reasons.. but which maybe under the new rule won't be much longer than before where you had to fax in the letterhead blah blah, but still.? Well the same rules apply to resellers that apply to registrars, so the registrant should of received a number of automated emails from 3 months from before the domains expired. If you fail to respond to an email after receiving several of them asking you to respond or something bad will happen, even if its to just tell the person / organisation to stop sending you email as they don't need the service, then you have other issues. Also if you're registrar fails to renew a domain that you have paid the renewal for, then that is a very different issue and would depend if you had the money for decent lawyers but if so then you could just sue them and at least get some satisfaction. But obviously if the domain was still in the redemption period then you could renew it without needing to go to extremes. Also you need to make sure as a service provider that you have decent levels of Professional Indemnity Insurance particularly when offering managed services in case something stupid happens and someone does decide to sue you, or tries to anyway. Even then some customers are just plain stupid and ignore emails that get sent to them and phone calls for that matter, but you don't want those anyway. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] [AUSNOG] o365 experience
On 6/19/2018 11:39 AM, ausnog-requ...@lists.ausnog.net wrote: I'd be interested to hear general opinions and lessons learned from o365 migrations. So far as I've seen, the architecture (network and services) is complex, and user experience can never equal local Exchange. So much so it leaves me wondering if the effort of migration can be justified? At the end of the day, you need a performant service, not finger pointing between networks and services, and blaming performance on insufficient network/proxy scale out. This really depends, how many users are we talking about, if you are talking about migrations with thousands of users on a large corporate network, then I would suggest using Azure Express Route for Office365 and setting up a direct connection with Microsoft. That way you can avoid using the public internet altogether and you get prodictable performance and an SLA, ok this is starting to sound like a sales pitch now but anyway. Also Skykick is outstanding as well, it will automate both migrations and backups so you don't need to worry about anything and its only available to Microsoft Partners so they don't sell to retail customers. Using Skykick can also greatly increase your margins which is the main thing. Also, its not just Exchange, the main thing MS want you to be flogging to customers is the added extras, such as the full office sweet that you get with the premium licenses, they also discourage selling the Exchange Online 1 and two plans, because for an extra few dollars a month you can sell the Business Essentials Package which comes with the free online office products. The entire point of O365 is that its a software as a service product so they don't want you to worry about the network or the servers, though given this is a networking mailing list and that a lot of you are dealing with large enterprises you should all have direct connectivity to Azure and Office365. Obviously if its a small business client with a handful of users, then you probably don't need direct connectivity, however for situations ware your internet link is being saturated then I would recommend it. Also with Skykick the data is stored within Azure in Sydney or Melbourne for Au tenants and Skykick creates the Tenants automatically with the migration. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Melbourne Vocus to AWS Sydney performance
On 5/1/2018 4:25 PM, ausnog-requ...@lists.ausnog.net wrote: The above performance is from a Vocus 100Mbps/100Mbps Ethernet Access Fibre (with Telstra Wholesale) service in Melbourne. Ping to s3-ap-southeast-2.amazonaws.com is 13ms, going through IX. The AWS network performance varies considerably its all over the place. My Cloudfront traffic ended up going through Perth on an Iprimus / Vocus connection a few weeks ago Traffic on TPG in Perth goes all the way to Sydney when using Cloudfront. Its dirt cheap for everything though or free even so you can't complain too much. Given the type of connection we are talking about though and if you are planning on storing huge amounts of data or transferring huge files I would suggest going for AWS Direct Connect Vocus also offer this as a service, though they call it Cloud Connect as they offer direct connectivity to a number of providers. This might also be more cost effective then using the public internet. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Vendors back charging on support and maintenance.
On 4/25/2018 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: I've just observed an interesting situation where a vendor is charging upto 18months "fee" to bring a device back into active maintenance and support. The customer purchase the kit secondhand. Naturally the customer is pushing back (don't blame them). Is this common in our industry? It's the first time I've heard of it. Given some of the information coming out from the royal commission is this not the same as AMP or CBA charge customers for a service they didn't get This sounds pretty standard for some vendors. If the device is out of warranty or no longer supported frankly it would be cheaper to pay for a newer device that is actually supported but this obviously depends on what software or hardware you are using and what the device relates to, some government software needs unsupported / older OS to run. It isn't just with older software though, Cloud vendors such as AWS don't even give you technical support unless you buy it and even then its limited. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Any Brightcove admins on list to help with CDN
On 3/26/2018 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: Are there any Brightcove admins on list. We have a bunch of IPs in Sydney that cannot access CDN content. Have been through the website support page, that's not the right place for this request. Many thanks, I would of thought the support team would of been the exact people that would be able to assist you with this. While they probably can't help you directly as the CDN is with a third party they would at least be able to flag the issue with the right people. The CDN side of things is through Limelight Networks so it won't be a straight forward thing to fix. As you are not limelight's direct customer in this case. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Fibre Cut in Sydney - Vocus
On 3/22/2018 1:30 PM, David Trad wrote: You do realize that Vocus have no control over companies with side boarers right? Its that company obligation to do dial before you dig. And you do realize that Vocus was still operational with their diverse links right? Also you know that Vocus was not they only one to suffer from that cut right? SCCN and other carriers did as well. I don't think it be fair to target them on this occasion. Yes I know what you mean it only seams to have impacted a small part of the network anyway. Plus it is up to individual providers to have redundancy as well. Regards Chad. ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] $300 NBN Connection Fee for FTTP?
On 3/22/2018 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: ?? My daughter is looking to buy a vacant block of land in Foster Victoria and build a house on it. Foster is pretty strange in that large parts of the town seem to be on NBN Fixed Wireless and other parts on FTTN, but if she builds a new house I understand, according to the NBN website, that FTTP is the preferred technology to build. It would seem pretty dumb to lay new copper in order to provide FTTN when my daughter will probably not want a landline phone. It would be cheaper to just say 'connect via fixed wireless' but looking at Street View it looks like the fixed wireless tower is hidden behind trees. Is this what is likely to happen, that NBN Co run a dedicated fibre from the closest node to the new house? Any tips appreciated. You don't get a landline phone anymore even on FTTN, its all Voip, unless you go with Fixed Wireless and even then some of the cheap and cheerful residential ISP's will still flog you a Voip Based phone as its bundled in with most plans. So if they want to keep the landline FTTN isn't a viable option as that service gets cut off. Also its up to whatever NBN decide to give you in terms of technology, you would need to talk to an RSP. It is all over the place and a mess 5G when it comes out will be faster then the current NBN anyway. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Uber > TPP migration
On 2/12/2018 12:13 AM, Aus Net Servers Australia Pty Ltd wrote: Chad, "I certainly wouldn't recommend Cpanel for anything that is mission critical as its quite restricted" For starters cPanel is restricted for a reason. We have over 100 licences with cPanel and all of our staff have undergone advanced training on how to use the software and understanding the backend components "Had nothing but a great experience with Crazy Domains" I am glad that you have had a good experience but thousands of others have had nothing but headaches with Crazy Domains, Sara Networks, Aust Domains etc... This list is not designed for personal opinions or pushing services. I would recommend that you keep this noise of list. For a start, that Crazy Domains quote was from someone else, it was just a part of the message I was responding to regarding DNSSec and the lack of it with regards to the majority of providers on this list. My comments were related to the lack of DNSSec support in Cpanel hosting environments and how the DNS Clustering in Cpanel does not work with it enabled. Until Cpanel themselves figure out a work around the deployment of DNSSec won't take off for a while yet. The stuff on not using Cpanel for anything mission critical was more a fact rather then opinion as you can't do things like proper DNS clustering and load balancing with Cpanel environments. So for customers who need DNSSec at the moment they would fall into this category of needing to use an alternative setup. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Uber > TPP migration
I think this has more to do with the Cpanel implementation of DNSSec. I certainly wouldn't recommend Cpanel for anything that is mission critical as its quite restricted in what you can do with it. We have other solutions available for customers that need things like load balancing and high availability etc. On 2/7/2018 12:16 PM, Mark Andrews wrote: BIND had full support for DNSSEC for 18+ years now. On 7 Feb 2018, at 12:19 pm, Chad Kelly <c...@cpkws.com.au> wrote: On 2/7/2018 8:00 AM, ausnog-requ...@lists.ausnog.net wrote: Had nothing but a great experience with Crazy Domains .. They support DNSSEC for a start, which i note all of those throwing the pies on this thread are using unsigned zones.. Funny you should bring this up. At CPK Web Services we switched from Bind to PowerDNS the other day which has full support for DNSSec. Our domain registrar of choice Synergy Wholesale also supports DNSSec Cpanel itself also supports it but not fully. The DNS cluster function in Cpanel / WHm doesn't support DNSsec so its a no go for the time being. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Anyone else seeing massive packet loss to AWS, us-east-1 via Telia currently?
On 1/30/2018 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: Hi Everyone, A frustrating start to the morning with over 50% packet loss when trying to hit console.aws.amazon.com. Traffic heading via Vocus is fine up until it heads into Telia.net, specifically a-100-ic-300087-kbn-b3.c.telia.net Can't find any noise in the usual places yet that indicate theres an issue, so wondering if anyone else is seeing the same problem? Just on the access to the management console you can actually change the default region to Sydney so you can at least then access the management console without issues. If you use multiple regions and multiple availability zones you shouldn't have any issues with downtime. It really depends on what your trying to do with the platform, plus not all services are available in the Au regions which can be an issue. While we are on the subject of AWS and networking, they are probably already working on this, but they need a point of presence in Perth for Cloudfront as it would improve laytency issues with traffic not having to go to Sydney or Melbourne depending on the provider. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Optus issue in Broome, Sydney, Perth?
On 1/12/2018 2:43 PM, ausnog-requ...@lists.ausnog.net wrote: Reports of problems making calls and sending sms from Optus users to non-Optus users at these locations. Looks to include Optus resellers (Virgin and OVO). Same reports from a few Vodafone users in Sydney. Yes we have some issues hear in Colac in Vic as well, not able to make or receive calls through the Optus network since yesterday. But IPrimus staff at least had info on the outage. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] AAPT Routing Issue
Yes the post I quoted referenced and linked to the blog post.
Regards Chad.
On 12/29/2017 4:03 PM, Joshua D'Alton wrote:
There was a blog post a while ago explaining turning off expensive
transit for their free product. I believe only affected Au and maybe
south America.
On 29 Dec. 2017 3:05 pm, "Nick Stallman" <n...@agentpoint.com
<mailto:n...@agentpoint.com>> wrote:
Do remember that Cloudflare *does* buy transit if you pay them.
The peering only policy only affects free and Pro plans, not
Business or Enterprise.
I believe they use different IPs for the plans specifically so
they can do this.
On 29/12/17 15:04, Chad Kelly wrote:
On 12/29/2017 12:00 PM, ausnog-requ...@lists.ausnog.net
<mailto:ausnog-requ...@lists.ausnog.net> wrote:
Related, this means that if you have sites behind Cloudflare
(who do peer with IX) as a CDN / DDoS protection for example all
your traffic routes off-shore with TPG & Friends -
The simple solution to this is to switch to a CDN provider who
don't care about having to buy transit.
The downside is unlike Cloudflare you will need to pay for
bandwidth, however if you are on the Business plan with CF then
switching away will likely work out significantly cheaper for Au
bandwidth, as the pricing is $200 USD a month with CloudFlare but
you can get a bunch of others significantly cheaper.
Regards Chad.
--
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Email n...@agentpoint.com <mailto:n...@agentpoint.com>
Phone 02 8039 6820
Website www.agentpoint.com.au <https://www.agentpoint.com.au/>
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Netpoint <https://netpoint.group/>
Level 3, 100 Harris Street, Pyrmont NSW 2009Facebook
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Re: [AusNOG] AAPT Routing Issue
On 12/29/2017 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: Related, this means that if you have sites behind Cloudflare (who do peer with IX) as a CDN / DDoS protection for example all your traffic routes off-shore with TPG & Friends - The simple solution to this is to switch to a CDN provider who don't care about having to buy transit. The downside is unlike Cloudflare you will need to pay for bandwidth, however if you are on the Business plan with CF then switching away will likely work out significantly cheaper for Au bandwidth, as the pricing is $200 USD a month with CloudFlare but you can get a bunch of others significantly cheaper. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] Uber > TPP migration
On 11/16/2017 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: Is it just me, or was last night's uber > TPP migration completely screwed up? A couple of our domains had a blanked zonefile (cue the MD asking why his inbox is suspiciously empty...) one has no "A" record but seems to be working just fine...it's just a mess. No it isn't just you, its well documented that the Uber to Netregistry / TPP wholesale migration has been a complete mess and its been the case for a good year or two now. They also discontinued maintaining the old AussieHQ DMS so at times customers have had issues adding credit to the system and have been unable to renew domain name registrations for customers. Given that from a legal perspective its the reseller who gets sued by the client / customer of the reseller and that the reseller is responsible for making sure the clients services are online Melbourne IT should be working a lot harder on not messing up migrations to prevent legal action. I moved all of CPK Web Services client's domains and our own to Synergy Wholesale last year and lets just say things have worked a lot better since, I knew things were going down hill fast with NR when it took something like 3 weeks to transfer a .com.au domain name which should of only taken 48 hours. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] MelbourneIT DNS Issues
Hi As this is a .com.au domain you can grab the epp code / domain password from Ausregistry at https://www.ausregistry.com.au/recover-password/ As for the missing nameservers, no idea. Regards Chad. On 9/13/2017 8:15 PM, ausnog-requ...@lists.ausnog.net wrote: Hey Noggers, We are having an issue with MelbourneIT and their domain and DNS hosting. We have been back and forth with their support department for the past week trying to make changes to a customers records. Apparently there is a major issue with their portal and they said there would be 4-5days / weeks / months for it to return. We however came unstuck and are currently half way through a O365 migration without the ability to update the dozens of records required for the cutover. MelbourneIT did create one manual record for us but this seems to be an ongoing issue and they are now reluctant to create more 'manual' records for fear of it being wiped out when their console application comes back online. We have spoken to them probably 10 times via phone and updated multiple times via email without progressing. We have also noticed that two of the name servers that our customers domain use are gone, not sure what is going on. ns2.easyclouddns.net ns3.easyclouddns.net Is there someone that can ping me offlist please with an escalation path please? On a sidenote, we also discussed getting auth codes to transfer away after these issues but was informed it is not currently possible while their portal is down. What recourse do we have available on behalf of our customer to force a transfer to another provider please. The domain -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] NextDC Melbourne - Scheduled Power Maintenance -, 15th August
Hi I did post the following link to the list the other day. http://www.ohsrep.org.au/faqs/ohs-reps-@-work-electrical-safety-/electrical-equipment-what-are-the-lawsguidelines but this could also just be a NextDC OH policy as well, as regulation from government in the tech space can be interesting as they are not always up to date with stuff. On 8/11/2017 10:05 PM, Sam Silvester wrote: Hey Chad, That's a pretty general site you're pointing to. Could you possibly be a bit more specific? Clicked through a couple of links on it but everything was very high level. As I noted elsewhere I am in SA but my employer is national so keeping across all this is never a bad thing. Cheers, Sam On Friday, 11 August 2017, Chad Kelly <c...@cpkws.com.au <mailto:c...@cpkws.com.au>> wrote: It comes under the Victorian Occupational Health and safety Act 2004 from the bit of reading I did yesterday. https://www.worksafe.vic.gov.au/laws/ohs <https://www.worksafe.vic.gov.au/laws/ohs> On 8/11/2017 10:17 AM, Jared Hirst wrote: Mark, Totally agree. I would just like to know what law Simon was referring too? Regards, Jared Hirst Servers Australia Pty Ltd Phone: +61 2 8115 8801 Email: jared.hi...@serversaustralia.com.au <javascript:_e(%7B%7D,'cvml','jared.hi...@serversaustralia.com.au');> *From:* AusNOG <ausnog-boun...@lists.ausnog.net> <javascript:_e(%7B%7D,'cvml','ausnog-boun...@lists.ausnog.net');> on behalf of Mark Newton <new...@atdot.dotat.org> <javascript:_e(%7B%7D,'cvml','new...@atdot.dotat.org');> *Sent:* Friday, August 11, 2017 4:54:10 AM *To:* Nathan Brookfield *Cc:* ausnog@lists.ausnog.net <javascript:_e(%7B%7D,'cvml','ausnog@lists.ausnog.net');>; ausnog-requ...@lists.ausnog.net <javascript:_e(%7B%7D,'cvml','ausnog-requ...@lists.ausnog.net');>; Chad Kelly *Subject:* Re: [AusNOG] NextDC Melbourne - Scheduled Power Maintenance -, 15th August As someone who has run colo facilities before: It should be made completely clear during customer onboarding that the facility operator can temporarily shut down a power feed at any time. Advance warning should be desirable but optional. If there is risk involved in doing that, it’s your job to mitigate it. The facility operator doesn’t know which bits of equipment in your tenancy are critical, and they’ve already told you to dual-feed where possible and use a rack-mount ATS for single-corded equipment. Power work should be done during business hours, because it’s almost impossible to get emergency support or source replacement equipment out of hours. If it isn’t safe to take a power feed offline during business hours, then you (the customer) have a design problem to solve. - mark > On Aug 10, 2017, at 6:56 AM, Nathan Brookfield <nathan.brookfi...@simtronic.com.au> <javascript:_e(%7B%7D,'cvml','nathan.brookfi...@simtronic.com.au');> wrote: > > Chad, > > That's all well and good but when you're paying a premium price for services of this fashion you expect a certain level of service. There is a risk no matter what when switching from power supplies taking extra load they would not usually take as well as swing load issues with PDU's. > > I completely agree with your sentiment but the risk is not to be ignored especially during those times. > > Kindest Regards, > Nathan Brookfield (VK2NAB) > > -Original Message- > From: AusNOG [mailto:ausnog-boun...@lists.ausnog.net <javascript:_e(%7B%7D,'cvml','ausnog-boun...@lists.ausnog.net');>] On Behalf Of Chad Kelly > Sent: Thursday, August 10, 2017 2:54 PM > To: ausnog@lists.ausnog.net <javascript:_e(%7B%7D,'cvml','ausnog@lists.ausnog.net');>; ausnog-requ...@lists.ausnog.net <javascript:_e(%7B%7D,'cvml','ausnog-requ...@lists.ausnog.net');> > Subject: Re: [AusNOG] NextDC Melbourne - Scheduled Power Maintenance -, 15th August > > > > On 8/10/2017 10:13 AM, ausnog-requ...@lists.ausnog.net <javascript:_e(%7B%7D,'cvml','ausnog-requ...@lists.ausnog.net');> wrote: >> From the latest update today, It appears that most of the works are >> being postponed for the time being >> >> Not all devices within racks support 2 feeds and planning is involved >> with these devices, which is why it is crucial to receive accurate information about any pending outages or upgrades to the NextDC DataCentres which affect services. > If these services are mission critical then you really should have duel P
Re: [AusNOG] NextDC Melbourne - Scheduled Power Maintenance -, 15th August
It comes under the Victorian Occupational Health and safety Act 2004 from the bit of reading I did yesterday. https://www.worksafe.vic.gov.au/laws/ohs On 8/11/2017 10:17 AM, Jared Hirst wrote: Mark, Totally agree. I would just like to know what law Simon was referring too? Regards, Jared Hirst Servers Australia Pty Ltd Phone: +61 2 8115 8801 Email: jared.hi...@serversaustralia.com.au <mailto:jared.hi...@serversaustralia.com.au> *From:* AusNOG <ausnog-boun...@lists.ausnog.net> on behalf of Mark Newton <new...@atdot.dotat.org> *Sent:* Friday, August 11, 2017 4:54:10 AM *To:* Nathan Brookfield *Cc:* ausnog@lists.ausnog.net; ausnog-requ...@lists.ausnog.net; Chad Kelly *Subject:* Re: [AusNOG] NextDC Melbourne - Scheduled Power Maintenance -, 15th August As someone who has run colo facilities before: It should be made completely clear during customer onboarding that the facility operator can temporarily shut down a power feed at any time. Advance warning should be desirable but optional. If there is risk involved in doing that, it’s your job to mitigate it. The facility operator doesn’t know which bits of equipment in your tenancy are critical, and they’ve already told you to dual-feed where possible and use a rack-mount ATS for single-corded equipment. Power work should be done during business hours, because it’s almost impossible to get emergency support or source replacement equipment out of hours. If it isn’t safe to take a power feed offline during business hours, then you (the customer) have a design problem to solve. - mark > On Aug 10, 2017, at 6:56 AM, Nathan Brookfield <nathan.brookfi...@simtronic.com.au> wrote: > > Chad, > > That's all well and good but when you're paying a premium price for services of this fashion you expect a certain level of service. There is a risk no matter what when switching from power supplies taking extra load they would not usually take as well as swing load issues with PDU's. > > I completely agree with your sentiment but the risk is not to be ignored especially during those times. > > Kindest Regards, > Nathan Brookfield (VK2NAB) > > -Original Message- > From: AusNOG [mailto:ausnog-boun...@lists.ausnog.net] On Behalf Of Chad Kelly > Sent: Thursday, August 10, 2017 2:54 PM > To: ausnog@lists.ausnog.net; ausnog-requ...@lists.ausnog.net > Subject: Re: [AusNOG] NextDC Melbourne - Scheduled Power Maintenance -, 15th August > > > > On 8/10/2017 10:13 AM, ausnog-requ...@lists.ausnog.net wrote: >> From the latest update today, It appears that most of the works are >> being postponed for the time being >> >> Not all devices within racks support 2 feeds and planning is involved >> with these devices, which is why it is crucial to receive accurate information about any pending outages or upgrades to the NextDC DataCentres which affect services. > If these services are mission critical then you really should have duel PSU units, so that when one feed gets taken offline the equipment automatically switches to the other feed. They won't just disconnect both feeds at once because that would be stupid and if the entire DC was offline for too much time then that would put the owners in a rather awkward situation legally, as after say 8 or 10 hours of downtime it wouldn't be good for the owners lets put it that way. > If the single PSU units are a part of a customers co-located equipment then really your terms of service agreement should exclude liability under your maintenance clauses. > I don't understand why anyone would be using single PSU equipment in a DC environment now a days when you can buy refurbished servers that come with two PSU as standard even when you buy them without raid. > Also for anything that is really really mission critical you should have it hosted in multiple datacentres anyway so if something stupid does happen that you can't control you at least still have services online as the load balanced services would just switch. > Regards Chad. > > -- > Chad Kelly > Manager > CPK Web Services > Phone 03 5273 0246 > Web www.cpkws.com.au <http://www.cpkws.com.au> > > ___ > AusNOG mailing list > AusNOG@lists.ausnog.net > http://lists.ausnog.net/mailman/listinfo/ausnog > ___ > AusNOG mailing list > AusNOG@lists.ausnog.net > http://lists.ausnog.net/mailman/listinfo/ausnog ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] NextDC Melbourne - Scheduled Power Maintenance -, 15th August
Yeah bit of a dammed if you do, dammed if you don't type situation. On 8/10/2017 4:11 PM, Peter Tiggerdine wrote: disagree. Outside of business hours costs more with limited staff around to assist. They're doing you a favour by doing this because if your PSU fails on server, you'll have time raise tickets with vendor and get same day resolution. Regards, Peter Tiggerdine GPG Fingerprint: 2A3F EA19 F6C2 93C1 411D 5AB2 D5A8 E8A8 0E74 6127 On Thu, Aug 10, 2017 at 3:14 PM, Chad Kelly <c...@cpkws.com.au> wrote: Hmm yes actually deciding to do this during business hours does appear to be an odd choice, even with two PSU in the server, they would be better off doing this out of business hours I would of thought. Regards Chad. On 8/10/2017 2:56 PM, Nathan Brookfield wrote: Chad, That's all well and good but when you're paying a premium price for services of this fashion you expect a certain level of service. There is a risk no matter what when switching from power supplies taking extra load they would not usually take as well as swing load issues with PDU's. I completely agree with your sentiment but the risk is not to be ignored especially during those times. Kindest Regards, Nathan Brookfield (VK2NAB) -Original Message- From: AusNOG [mailto:ausnog-boun...@lists.ausnog.net] On Behalf Of Chad Kelly Sent: Thursday, August 10, 2017 2:54 PM To: ausnog@lists.ausnog.net; ausnog-requ...@lists.ausnog.net Subject: Re: [AusNOG] NextDC Melbourne - Scheduled Power Maintenance -, 15th August On 8/10/2017 10:13 AM, ausnog-requ...@lists.ausnog.net wrote: From the latest update today, It appears that most of the works are being postponed for the time being Not all devices within racks support 2 feeds and planning is involved with these devices, which is why it is crucial to receive accurate information about any pending outages or upgrades to the NextDC DataCentres which affect services. If these services are mission critical then you really should have duel PSU units, so that when one feed gets taken offline the equipment automatically switches to the other feed. They won't just disconnect both feeds at once because that would be stupid and if the entire DC was offline for too much time then that would put the owners in a rather awkward situation legally, as after say 8 or 10 hours of downtime it wouldn't be good for the owners lets put it that way. If the single PSU units are a part of a customers co-located equipment then really your terms of service agreement should exclude liability under your maintenance clauses. I don't understand why anyone would be using single PSU equipment in a DC environment now a days when you can buy refurbished servers that come with two PSU as standard even when you buy them without raid. Also for anything that is really really mission critical you should have it hosted in multiple datacentres anyway so if something stupid does happen that you can't control you at least still have services online as the load balanced services would just switch. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] NextDC Melbourne - Scheduled Power Maintenance -, 15th August
On 8/10/2017 10:13 AM, ausnog-requ...@lists.ausnog.net wrote: From the latest update today, It appears that most of the works are being postponed for the time being Not all devices within racks support 2 feeds and planning is involved with these devices, which is why it is crucial to receive accurate information about any pending outages or upgrades to the NextDC DataCentres which affect services. If these services are mission critical then you really should have duel PSU units, so that when one feed gets taken offline the equipment automatically switches to the other feed. They won't just disconnect both feeds at once because that would be stupid and if the entire DC was offline for too much time then that would put the owners in a rather awkward situation legally, as after say 8 or 10 hours of downtime it wouldn't be good for the owners lets put it that way. If the single PSU units are a part of a customers co-located equipment then really your terms of service agreement should exclude liability under your maintenance clauses. I don't understand why anyone would be using single PSU equipment in a DC environment now a days when you can buy refurbished servers that come with two PSU as standard even when you buy them without raid. Also for anything that is really really mission critical you should have it hosted in multiple datacentres anyway so if something stupid does happen that you can't control you at least still have services online as the load balanced services would just switch. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
Re: [AusNOG] mybill.foxtel.com.au DNS records
On 7/2/2017 12:00 PM, ausnog-requ...@lists.ausnog.net wrote: Thanks Jason, I think the DNS resolving issues is related to the fact that the name servers for mybill.foxtel.com.au are pointing to it's own domain ns1.foxtel.com.au, and nameserver ns1.telstra.net which has only 1 record for it, NS dns01.foxtel.com.au which does not resolve either. Yes its that missing nameserver that is the issue. intodns.com report can be found at https://intodns.com/mybill.foxtel.com.au Having nameservers listed with your domain is fine but all the info needs to match up. Regards Chad. -- Chad Kelly Manager CPK Web Services Phone 03 5273 0246 Web www.cpkws.com.au ___ AusNOG mailing list AusNOG@lists.ausnog.net http://lists.ausnog.net/mailman/listinfo/ausnog
