Re: [rt-users] scrip not working after upgrade

2009-12-15 Thread Nicolas GUIOT 
OK, it works now

Thx

On Mon, 14 Dec 2009 22:08:29 +0300
Ruslan Zakirov wrote:

 You have this behaviour because of value in Custom Condition drop
 down, it should be user defined. Custom code only used with this
 condition.
 
 On Mon, Dec 14, 2009 at 12:35 PM, Nicolas GUIOT
 nicolas.gu...@risc-group.com wrote:
  Hi,
 
  I still have exactly the same behaviour :
 
  your ticket has been rejeted
 
  Status: open
 
  Please, everyone, just let me know how YOU warn users that their
  ticket has been rejected.
 
  Nicolas
 
  On Fri, 11 Dec 2009 12:52:20 -0800
  Ken Crocker wrote:
 
  Nicolas,
 
  Try this:
 
  # Custom Condition
  #
  my $trans = $self-TransactionObj;
 
  return ($trans-Type eq Status 
          $trans-NewValue eq rejected);
 
  Kenn
  LBNL
 
  On 12/11/2009 1:47 AM, Nicolas GUIOT wrote:
   Hi everyone,
  
   I'm upgrading from 3.6.1 to 3.8.6, and having (until now) just a
   last bug :
  
   I had a scrip that was doing the following : if a ticket has been
   rejected, then email the user so that he knows about it.
  
   This was made like this :
  
   Condition : On Status Change
   Action : Notify requestor, CCs, and AdminCCs
   Template : GlobalTemplate : Reject
   Stage : Transaction Create
  
   Custon Condition :
    if ( $Ticket-Status eq rejected) { return 1; }
    return 0;
  
   So, this works perfectly in the old setup (3.6.1).
  
   But in 3.8.6, every time the status of the ticket changes (open,
   solved, closed, etc...), the Requestor receives a ticket
   rejected notice.
  
   Has anything changed between the 2 versions ? Did I miss
   something else ?
  
   Thanks in advance for your help
   Nicolas
  
 
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--
Nicolas GUIOT
Risc Group - Service Production Exploitation
Alcatel/CTI - Av. du Gal de Gaulle
45140 ORMES - FRANCE
Tel : (+33) 2 38 71 84 98
Fax : (+33) 2 38 75 76 92
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Re: [rt-users] scrip not working after upgrade

2009-12-14 Thread Nicolas GUIOT 
Hi,

I still have exactly the same behaviour : 

your ticket has been rejeted

Status: open

Please, everyone, just let me know how YOU warn users that their ticket has 
been rejected.

Nicolas

On Fri, 11 Dec 2009 12:52:20 -0800
Ken Crocker wrote:

 Nicolas,
 
 Try this:
 
 # Custom Condition
 #
 my $trans = $self-TransactionObj;
 
 return ($trans-Type eq Status 
 $trans-NewValue eq rejected);
 
 Kenn
 LBNL
 
 On 12/11/2009 1:47 AM, Nicolas GUIOT wrote:
  Hi everyone,
 
  I'm upgrading from 3.6.1 to 3.8.6, and having (until now) just a
  last bug : 
 
  I had a scrip that was doing the following : if a ticket has been
  rejected, then email the user so that he knows about it.
 
  This was made like this : 
 
  Condition : On Status Change
  Action : Notify requestor, CCs, and AdminCCs
  Template : GlobalTemplate : Reject
  Stage : Transaction Create
 
  Custon Condition : 
   if ( $Ticket-Status eq rejected) { return 1; }
   return 0;
 
  So, this works perfectly in the old setup (3.6.1). 
 
  But in 3.8.6, every time the status of the ticket changes (open,
  solved, closed, etc...), the Requestor receives a ticket rejected
  notice.
 
  Has anything changed between the 2 versions ? Did I miss something
  else ?
 
  Thanks in advance for your help
  Nicolas
 

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Re: [rt-users] scrip not working after upgrade

2009-12-14 Thread Ruslan Zakirov 
You have this behaviour because of value in Custom Condition drop
down, it should be user defined. Custom code only used with this
condition.

On Mon, Dec 14, 2009 at 12:35 PM, Nicolas GUIOT
nicolas.gu...@risc-group.com wrote:
 Hi,

 I still have exactly the same behaviour :

 your ticket has been rejeted

 Status: open

 Please, everyone, just let me know how YOU warn users that their ticket has 
 been rejected.

 Nicolas

 On Fri, 11 Dec 2009 12:52:20 -0800
 Ken Crocker wrote:

 Nicolas,

 Try this:

 # Custom Condition
 #
 my $trans = $self-TransactionObj;

 return ($trans-Type eq Status 
         $trans-NewValue eq rejected);

 Kenn
 LBNL

 On 12/11/2009 1:47 AM, Nicolas GUIOT wrote:
  Hi everyone,
 
  I'm upgrading from 3.6.1 to 3.8.6, and having (until now) just a
  last bug :
 
  I had a scrip that was doing the following : if a ticket has been
  rejected, then email the user so that he knows about it.
 
  This was made like this :
 
  Condition : On Status Change
  Action : Notify requestor, CCs, and AdminCCs
  Template : GlobalTemplate : Reject
  Stage : Transaction Create
 
  Custon Condition :
   if ( $Ticket-Status eq rejected) { return 1; }
   return 0;
 
  So, this works perfectly in the old setup (3.6.1).
 
  But in 3.8.6, every time the status of the ticket changes (open,
  solved, closed, etc...), the Requestor receives a ticket rejected
  notice.
 
  Has anything changed between the 2 versions ? Did I miss something
  else ?
 
  Thanks in advance for your help
  Nicolas
 

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Best regards, Ruslan.
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[rt-users] scrip not working after upgrade

2009-12-11 Thread Nicolas GUIOT 
Hi everyone,

I'm upgrading from 3.6.1 to 3.8.6, and having (until now) just a last bug : 

I had a scrip that was doing the following : if a ticket has been rejected, 
then email the user so that he knows about it.

This was made like this : 

Condition : On Status Change
Action : Notify requestor, CCs, and AdminCCs
Template : GlobalTemplate : Reject
Stage : Transaction Create

Custon Condition : 
 if ( $Ticket-Status eq rejected) { return 1; }
 return 0;

So, this works perfectly in the old setup (3.6.1). 

But in 3.8.6, every time the status of the ticket changes (open, solved, 
closed, etc...), the Requestor receives a ticket rejected notice.

Has anything changed between the 2 versions ? Did I miss something else ?

Thanks in advance for your help
Nicolas

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Re: [rt-users] scrip not working after upgrade

2009-12-11 Thread Ken Crocker 
Nicolas,

Try this:

# Custom Condition
#
my $trans = $self-TransactionObj;

return ($trans-Type eq Status 
$trans-NewValue eq rejected);

Kenn
LBNL

On 12/11/2009 1:47 AM, Nicolas GUIOT wrote:
 Hi everyone,

 I'm upgrading from 3.6.1 to 3.8.6, and having (until now) just a last bug : 

 I had a scrip that was doing the following : if a ticket has been rejected, 
 then email the user so that he knows about it.

 This was made like this : 

 Condition : On Status Change
 Action : Notify requestor, CCs, and AdminCCs
 Template : GlobalTemplate : Reject
 Stage : Transaction Create

 Custon Condition : 
  if ( $Ticket-Status eq rejected) { return 1; }
  return 0;

 So, this works perfectly in the old setup (3.6.1). 

 But in 3.8.6, every time the status of the ticket changes (open, solved, 
 closed, etc...), the Requestor receives a ticket rejected notice.

 Has anything changed between the 2 versions ? Did I miss something else ?

 Thanks in advance for your help
 Nicolas

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