> Inc.
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
> Sent: Monday, December 10, 2012 8:22 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: The New BMC Chat (what version
ussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
> Sent: Monday, December 10, 2012 7:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on)
>
> If it was the same briefing that I attended, I bel
] On Behalf Of Pierson, Shawn
> Sent: Monday, December 10, 2012 7:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on)
>
> If it was the same briefing that I attended, I believe the line may have been
> blurred a bit betwee
s a spokesperson,
liaison or public relations representative for BMC Software, Inc.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Monday, December 10, 2012 7:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: The
LIST.ORG
Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on)
But if support has no idea about it, what do you do when you run into issues
with it?
Sent from my iPhone
On Dec 10, 2012, at 10:14 AM, "Pierson, Shawn" wrote:
> If it was the same briefing that I
But if support has no idea about it, what do you do when you run into
issues with it?
Sent from my iPhone
On Dec 10, 2012, at 10:14 AM, "Pierson, Shawn" wrote:
> If it was the same briefing that I attended, I believe the line may have been
> blurred a bit between SRM, the AI agent, and the res
If it was the same briefing that I attended, I believe the line may have been
blurred a bit between SRM, the AI agent, and the rest of the chat
functionality. I recall the BMC folks saying that SRM 8.0 was compatible with
ARS and ITSM 7.6.4 and that we could upgrade SRM on its own now. The cha
10:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on)
**
You might want to check the online docs - a BMC Software Customer Support
Notice went out on 26 Nov highlighting this:
Type(2)
Description
Date
Link
Online Technical
IT Center
http://itsm.unt.edu/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Saturday, December 08, 2012 6:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: The New BMC Chat (what version of ARS and ITSM will it work on)
** I wonder i
I wonder if there is some confusion regarding what is now BMC Chat and what
was my-eService Virtual Agent. We were a my-eService customer and used
Virtual Agent with AR 7.5 and Help Desk 6. Now that BMC owns my-eService I
am not sure if it is possible to get older version of the product. If it
i
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