[rt-users] [Rt-announce] 2010 RT Training Sessions

ll you, please write to us at train...@bestpractical.com. Be sure to include the full names and email addresses of all attendees you'd like to register for training. -- Cassandra Phillips-Sears cassan...@bestpractical.com Office Manager Best Practical Solutions, LLC http://www.bestpractical.com

Re: [rt-users] On saving changes to a ticket edit page displayed

d have to check the boxes next to the other admin cc's names and press "save changes" again if you wanted to bcc to all 4 of them again. -- Cassandra Phillips-Sears Office Manager Best Practical Solutions, LLC http://www.bestpractical.com _

Re: [rt-users] what are RTFM Topics used for?

s: Queues \-> General \-> Topic 1 \-> Topic 2 If you are replying to a Ticket in the General Queue you will be offered a choice of Topic 1 and Topic 2 along with the searching. After choosing Topic 1 or Topic 2, you will be given a list of relevant articles to choose. -- Cassandra Phi

Re: [rt-users] Question on use of Category in a scrip

It might be good if someone could update the wiki with this code, but I don't think I should be the one to do it as I'm not a programmer. ;) I think it might be helpful for others trying to answer this question in the future. -- Cassandra Phillips-Sears Office Manager Best

Re: [rt-users] RT 3.8.2 - Query Builder - Dashboards

No problem, MarcAnthony. -- Cassandra Phillips-Sears cassan...@bestpractical.com Office Manager Best Practical Solutions, LLC http://www.bestpractical.com On Jun 9, 2009, at 2:15 PM 6/9/09, MarcAnthony Barrette wrote: very helpful indeed, thanks for digging up this old post MarcAnthony

Re: [rt-users] RT 3.8.2 - Query Builder - Dashboards

t for you to build your > dashboards. Hello, MarcAnthony. If you are trying to use relative search terms like Matthew described, there is a thread in the archives that might help you; take a look at the "Relative Dates in Search" thread here: http://lists.fsck.com/pipermail/rt-us

Re: [rt-users] SuperUser shown in Owner selection list

I may be wrong). -- Cassandra Phillips-Sears Office Manager Best Practical Solutions, LLC http://www.bestpractical.com On Jun 2, 2009, at 1:30 PM 6/2/09, Jo Rhett wrote: On May 22, 2009, at 1:30 PM, Elton S. Fenner wrote: My suggestion is to put some note about this in the wiki (http

Re: [rt-users] Adding more criteria in the query builder

showing up in the query builder I think that the first question under "Web User Interface" in the RT FAQ wiki should have your answer: http://wiki.bestpractical.com/view/FAQ -- Cassandra Phillips-Sears Office Manager Best Practical Solutions

Re: [rt-users] Adding stuff to the RT wiki

page, not really being too familiar with any wiki conventions. It worked well for me. Ken, I added a link to an explanation of CamelCase to the UpdateTheWiki page in case you are interested. http://wiki.bestpractical.com/view/UpdateTheWiki -- Cassandra Phillips-Sears Office Manager Best Prac

Re: [rt-users] Relative Dates in Search

Thanks Hans! -- Cassandra Phillips-Sears cassan...@bestpractical.com Office Manager Best Practical Solutions, LLC http://www.bestpractical.com On Feb 26, 2009, at 11:34 AM 2/26/09, Hans Dieter Pearcey wrote: > On Thu, Feb 26, 2009 at 11:36:57AM -0500, Cassandra Phillips-Sears > wrote:

Re: [rt-users] Relative Dates in Search

x27; ) If you wanted to see all the tickets due today and coming up for the next 2 weeks, you could try: ( Due = 'today' AND Due > '+2 week' ) And so on and so forth. -- Cassandra Phillips-Sears cassan...@bestpractical.com Office Manager Best Practical Solutions, LLC http

Re: [rt-users] Relative Dates in Search

ng like "two weeks ago" or "the week before last week," though. I tried putting those phrases in the strings and the query didn't return what I wanted. -- Cassandra Phillips-Sears Office Manager Best Practical Solutions, LLC http://www.bestpractical.com On Feb 26,

[rt-users] RT Training Announcement - April 27 & 28 2009 - Boston MA

Hotel Information There will be a limited number of discounted hotel rooms available at the training venue for attendees. More information regarding transportation options and parking will be provided when you register for a class. -- Cassandra Phillips-Sears Office Manager

Re: [rt-users] Display tiff-attachments

Hello. You can get plugins that display TIFFs (http://www.alternatiff.com/ looks like it works in IE as well as Firefox, Opera, and Chrome) but I agree with Thomas' approach. -- Cassandra Phillips-Sears Office Manager Best Practical Solutions, LLC http://www.bestpractical.com On Feb 20,

[rt-users] RT Training Announcement - November 24, 2008

ee is non-refundable. -- -- Cassandra Phillips-Sears [EMAIL PROTECTED] Office Manager Best Practical Solutions, LLC http://www.bestpractical.com RT Training Course! San Francisco, CA, Oct. 2008 Email [EMAIL PROTECTED] for information ___ http://lists.bestpractical

[rt-users] RT Training - Oct 24 2008 - San Francisco, CA

refundable. - Cassandra Phillips-Sears Office Manager Best Practical Solutions, LLC ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT