[rt-users] Homepage Refresh Interval inside custom page

Dear RT Developer, i'm looking for a way for a special custom RT Page to bypass the Homepage Refresh interval. I copy and pasted from other pages the following: <& /Elements/Header, Title => loc("Request for Change: User Account"), Refresh => $session{'home_refresh_interval'} &> But now the H

[rt-users] two new contributions to the community :-)

Hi all, I just wanted to let everybody know that I added two new pages to the RT wiki: * MuteResolve - let resolver choose not to send email on resolve; * OnCreateCheckCF - check presence of a m

[rt-users] Calling a Bash script from RT script !!!

Hi, how can I call a Bash script (/home/user/test.sh) from a RT script Many Thanks ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: sa...@bestpractical.com Di

[rt-users] Ticket Dependencies within Template

Hi folks, I can't seem to get this right. I have a template that creates a series of child tickets that I want to be interdependent based on the value of one or more custom fields. Everything is working very well, save for actually creating the dependencies... here's a bit of the relevant cod

[rt-users] urgent: disable search for new watchers

Hi, RT is 3.6.1 on a debian system we just found out that in the people section everyone who can login can search for people. So a person who has the following rights: CreateTicket ReplyToTicket SeeQueue ShowTicket can go to the people section and do a search like: userid doesn't contain xyz

[rt-users] link from ticket with CFs as areguments

Has anyone here figured out or can offer advice as to how to add to the ticket metadata page a link to an external form with CFs in the link arguments? As part of resolving a ticket we need to use another online form. We'd love to have a link on the ticket metadata page to that form that includ

[rt-users] Implementer comments in a template

How do I add comments to my templates so they can be backed up or moved from RT install to RT install with the implementation notes right in the template? Thanks, Jeremy ___ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community he

Re: [rt-users] urgent: disable search for new watchers

Violetta, Why is it a security issue? If your privileges are allowing them to go to a user "Preferences", then I understand, but to just know what UserIds are on the system doesn't seem like a big deal to me. Kenn LBNL On 6/18/2009 7:28 AM, Violetta J. Wawryk wrote: > Hi, > > RT is 3.6.1

Re: [rt-users] Implementer comments in a template

Jeremy, Templates are on the DataBase. Upgrading from version to version will NOT erase them. As long as your DBA is doing regular backups (which I cannot fathom why they wouldn't), then your templates are safe. Kenn LBNL On 6/18/2009 7:28 AM, Jeremy Winder wrote: > How do I add comments

Re: [rt-users] urgent: disable search for new watchers

On Thu, Jun 18, 2009 at 11:27, Ken Crocker wrote: >    Why is it a security issue? If your privileges are allowing them to > go to a user "Preferences", then I understand, but to just know what > UserIds are on the system doesn't seem like a big deal to me. It gives them in a edge into trying to cr

Re: [rt-users] Implementer comments in a template

Jeremy, templates use perl code, so just use perl comments: { ### This template is for doing something or other. ### Call me if you have any question. } Regards, Gene At 07:28 AM 6/18/2009, Jeremy Winder wrote: >How do I add comments to my templates so they can be backed up or moved >from RT in

Re: [rt-users] urgent: disable search for new watchers

Jerrad, Yes, but you can keep them out of other accounts by removing so many global privileges and making them "Queue-level" privileges. That way, no one can get into a Queue unless specifically allowed to by privileges. Kenn LBNL On 6/18/2009 8:31 AM, Jerrad Pierce wrote: On Thu, Jun 18

Re: [rt-users] Implementer comments in a template

I over simplified my question. I'm not so much worried about losing the templates in my production RT install. Without backups of it we would also lose all of the tickets and change audit logs, which would lead to me finding new employment. I'm more curious about the comments because I'm looking

Re: [rt-users] urgent: disable search for new watchers

>     Yes, but you can keep them out of other accounts by removing so many > global privileges and making them "Queue-level" privileges. That way, no one > can get into a Queue unless specifically allowed to by privileges. I think you missed the "crack" part. If I can get a list of usernames on a

Re: [rt-users] urgent: disable search for new watchers

On Jun 18, 2009, at 10:28 AM, Violetta J. Wawryk wrote: > we just found out that in the people section everyone who can login > can > search for people. So a person who has the following rights: > > CreateTicket > ReplyToTicket > SeeQueue > ShowTicket > > can go to the people section and do a s

Re: [rt-users] urgent: disable search for new watchers

* Ken Crocker: > Violetta, > > > Why is it a security issue? Email addresses themselves are considered valuable data by some people. In this particular case, it might also reveal customer contacts (which could be abused for various purposes, not just sending spam). -- Florian Weimer

Re: [rt-users] Ticket Dependencies within Template

Self-Update, > I can’t seem to get this right. I have a template that creates a series of > child tickets that I want to be > interdependent based on the value of one or more custom fields. Everything > is working very well, save for > actually creating the dependencies… here’s a bit of the re

Re: [rt-users] urgent: disable search for new watchers

Violetta; You also made these people privileged (Let this user be granted rights is ticked), the question is do you want them to be privileged, if these are your customers then you should untick this and force them into the restricted SelfService, if you have to have them privileged then by de

[rt-users] Help with Old Status value

To List, I'm trying to get the old value of the ticket status so I can re-set it. So far, I have this: my $trans = $self->TransactionObj; my $oldvalue = $trans->Field('Status'); $oldvalue->Load($trans->OldValue ); and it's not working. Can anyone help? Thanks. Kenn LBNL ___

Re: [rt-users] Requestor eMail

Thanks Kevin for the response, I checking procmail to filter before getting to mailgate however, procmail filters on a user level and uses user home directory for the configuration file. We did not create user for RT, we just forward using alias ie: #RT Mailgate user for "production" prod1: "|/

Re: [rt-users] Help with Old Status value

Ken; In the nicest possible way you got this wrong by a mile, what are you trying to do, ist a scrip action ? do you want to reset the Status as soon as its changed to something else? or at a later transaction ie new update or modify etc? Roy Ken Crocker wrote: > To List, > > I'm trying to

Re: [rt-users] Help with Old Status value

Raed, HA! I'm not surprised, being a perl newbie. First, I've set the condition to check if the user is "resolving" the ticket (working). Then, I'm examining a CF to see if it has a value, which is working. If the CF has no value then I want to re-set the Ticket Status back to what it was. The

Re: [rt-users] Help with Old Status value

my ($status, $msg) = $self->TicketObj->SetStatus( $transaction_object->OldValue ); unless ( $status ) { $RT::Logger->error( "Couldn't set status: $msg" ); return 0; } On Thu, Jun 18, 2009 at 10:02 PM, Ken Crocker wrote: > Raed, > > HA! I'm not surprised, being a perl newbie. First, I've se

Re: [rt-users] Requestor eMail

On Jun 18, 2009, at 1:10 PM, rmp dmd wrote: > Thanks Kevin for the response, > > I checking procmail to filter before getting to mailgate however, > procmail filters on a user level and uses user home directory for > the configuration file. > > We did not create user for RT, we just forward u

Re: [rt-users] Help with Old Status value

Ruslan, Thanks! That will be a big help. Kenn LBNL On 6/18/2009 12:01 PM, Ruslan Zakirov wrote: my ($status, $msg) = $self->TicketObj->SetStatus( $transaction_object->OldValue ); unless ( $status ) { $RT::Logger->error( "Couldn't set status: $msg" ); return 0; } On Thu, Jun 18, 200

Re: [rt-users] link from ticket with CFs as areguments

On Jun 18, 2009, at 10:39 AM, Kim Jones wrote: > Has anyone here figured out or can offer advice as to how to add to > the ticket metadata page a link to an external form with CFs in the > link arguments? > > As part of resolving a ticket we need to use another online form. > We'd love to