Re: [AI] Problems relating to accessibility

[Pinkesh Tailor]

Why cant we start a petition on change.org

On 1/19/17, Chandrashekhar Kulkarni  wrote:
> Dear List Members,
> Thank you very much Mr. Subhash and Srinivasu for urgently posting the
> matter.
> I have also sent the mail to the Director, Ministry of Finance
> (information & Technology) as below. I would also like to get some
> hints about using Tweater and how much accessible it is for totally
> blind person.
> Respected Sir,
> I am writing this mail on behalf of visually challenged community
> which forms an important portion of Divyang Persons. Recently our Hon.
> Prime Minister has declared various schemes and incentives to promote
> cashless transactions. No doubt this is an important move. However, in
> this connection we, the visually challenged have to face innumerable
> problems which leads to denial of these benefits to us.
> An important means of cashless transactions is various mobile apps
> developed by government as well as private sector. In the absence of
> sight we have to use these apps with the help of talkback or similar
> screen readers. However, all the information displayed is not read by
> these screen readers. Further there are unlabled buttons which render
> the use of such apps beyond the the ability. Even the BHIM officially
> launched by Government of India is very much inaccessible because of
> these buttons and its interface. Most of the UPI apps of various banks
> pose no serious problems. One has to choose among numerous options
> only on the basis of accessibility. This greatly limits our ability to
> participate in cashless transactions on par with other members of the
> community. This, in my opinion, is one form of seclusion.
> Another way of cashless transaction is net banking. Here too the
> problems are no severe. First of all many banks deny the facility to
> visually challenged only on the basis of disability and demand letter
> from our side stating such a facility is extended at our own risk.
> Isn't it a way of discrimination? Even after getting net banking
> facility all banks' websites are not accessible with screen reader. So
> one has again to find a bank with accessible website. The method used
> for authentication of transaction by most banks is OTP or Grid Card.
> Out of these the OTP option is many times inpracticable as the time
> given to enter OTP is too short (one minute) and in some case it
> consists of alphanumeric values which are at times case sensative.
> Isn't it a harculent task for a person like me to enter the code in
> the stipulated time limit of one minute? Though the Gric Card option
> is open, this restricts the use of net banking outdoor as one has to
> carry the Grid Card in accessible form everywhere. Secondly again it
> excludes us from all the facilities and options available to a normal
> person.
> We Divyang persons want to be a part and parcel of society and live
> with it. We too want to avail of the benefits of cashless transactions
> but all the above obstacles deny us these advantages and give a
> feeling of seclusion.
> We would therefore request you to see that all the facilities and apps
> available to the society are made available to us in accessible form.
> The Government must begin with its BHIM app and make it accessible by
> making suitable modifications. All banks must be told to extend all
> banking services even to visually challenged without any
> discriminations and their websites should be completely user friendly
> to us.
> I hope you will understand our concern about the problem and take
> immediate action to resolve these problems and enable us in
> participating in cashless transactions on equal footing and thus
> foster equal participation.
> Please go through the above matter and give your valuable suggestions
> which can be incorporated in subsequent follow up.
> Please also let me know if you get any feedback on tweater, dear friends.
> Sincerely,
> C. B. Kulkarni
>
> On 18/01/2017, SC Vashishth  wrote:
>> Dear Chandrashekhar,
>>
>> Your mail was only addressed to me and not on the list. However, I have
>> explained your issue on twitter addressing it to the Concerned minister,
>> PMO India and Ministry of Social Justice as below:
>>
>> Public Grievances Portal inaccessible to #blind
>>  users. Alternate sound
>> option
>> to visual captcha doesn't work.@PMOIndia  @
>> DARPG_GoI  @MSJE_AIC
>> 
>>
>> This has also been re-tweeted by Mr.
>> Srinivasu. Hope it works. You may also create a twitter account and tweet
>> about this.
>> regards
>> Subhash
>>
>>
>> [image: --]
>>
>> Subhash Chandra Vashishth
>> [image: https://]about.me/subhashvashishth
>> 
>>
>>
>> On 18 January 2017 at 

Re: [AI] Problems relating to accessibility

[Chandrashekhar Kulkarni]

Dear List Members,
Thank you very much Mr. Subhash and Srinivasu for urgently posting the matter.
I have also sent the mail to the Director, Ministry of Finance
(information & Technology) as below. I would also like to get some
hints about using Tweater and how much accessible it is for totally
blind person.
Respected Sir,
I am writing this mail on behalf of visually challenged community
which forms an important portion of Divyang Persons. Recently our Hon.
Prime Minister has declared various schemes and incentives to promote
cashless transactions. No doubt this is an important move. However, in
this connection we, the visually challenged have to face innumerable
problems which leads to denial of these benefits to us.
An important means of cashless transactions is various mobile apps
developed by government as well as private sector. In the absence of
sight we have to use these apps with the help of talkback or similar
screen readers. However, all the information displayed is not read by
these screen readers. Further there are unlabled buttons which render
the use of such apps beyond the the ability. Even the BHIM officially
launched by Government of India is very much inaccessible because of
these buttons and its interface. Most of the UPI apps of various banks
pose no serious problems. One has to choose among numerous options
only on the basis of accessibility. This greatly limits our ability to
participate in cashless transactions on par with other members of the
community. This, in my opinion, is one form of seclusion.
Another way of cashless transaction is net banking. Here too the
problems are no severe. First of all many banks deny the facility to
visually challenged only on the basis of disability and demand letter
from our side stating such a facility is extended at our own risk.
Isn't it a way of discrimination? Even after getting net banking
facility all banks' websites are not accessible with screen reader. So
one has again to find a bank with accessible website. The method used
for authentication of transaction by most banks is OTP or Grid Card.
Out of these the OTP option is many times inpracticable as the time
given to enter OTP is too short (one minute) and in some case it
consists of alphanumeric values which are at times case sensative.
Isn't it a harculent task for a person like me to enter the code in
the stipulated time limit of one minute? Though the Gric Card option
is open, this restricts the use of net banking outdoor as one has to
carry the Grid Card in accessible form everywhere. Secondly again it
excludes us from all the facilities and options available to a normal
person.
We Divyang persons want to be a part and parcel of society and live
with it. We too want to avail of the benefits of cashless transactions
but all the above obstacles deny us these advantages and give a
feeling of seclusion.
We would therefore request you to see that all the facilities and apps
available to the society are made available to us in accessible form.
The Government must begin with its BHIM app and make it accessible by
making suitable modifications. All banks must be told to extend all
banking services even to visually challenged without any
discriminations and their websites should be completely user friendly
to us.
I hope you will understand our concern about the problem and take
immediate action to resolve these problems and enable us in
participating in cashless transactions on equal footing and thus
foster equal participation.
Please go through the above matter and give your valuable suggestions
which can be incorporated in subsequent follow up.
Please also let me know if you get any feedback on tweater, dear friends.
Sincerely,
C. B. Kulkarni

On 18/01/2017, SC Vashishth  wrote:
> Dear Chandrashekhar,
>
> Your mail was only addressed to me and not on the list. However, I have
> explained your issue on twitter addressing it to the Concerned minister,
> PMO India and Ministry of Social Justice as below:
>
> Public Grievances Portal inaccessible to #blind
>  users. Alternate sound option
> to visual captcha doesn't work.@PMOIndia  @
> DARPG_GoI  @MSJE_AIC
> 
>
> This has also been re-tweeted by Mr.
> Srinivasu. Hope it works. You may also create a twitter account and tweet
> about this.
> regards
> Subhash
>
>
> [image: --]
>
> Subhash Chandra Vashishth
> [image: https://]about.me/subhashvashishth
> 
>
>
> On 18 January 2017 at 13:59, Chandrashekhar Kulkarni <
> kulkarni.chandr...@gmail.com> wrote:
>
>> Dear List Members,
>> I am sorry for  approaching the subject again and again. However, as
>> suggested by Mr. Subhash I tried to visit the site given in the mail.
>> But it asks for registration and the 

Re: [AI] Problems relating to accessibility

[Chandrashekhar Kulkarni]

Dear List Members,
Thanks for encouraging response.
The only problem is I don't use social media like Facebook or Tweater
etc. Can anyone help me to post it on tweater so as to reach the Hon.
Prime Minister who has initiated the cashless transaction move? Is
there any way to reach his office through e-mail? Of course I would
like to make it more appealing and clear. Please share views as well
as experiences and ideas. You can also suggest ways to move the
government to look into our problems in this regard.
C. B. Kullkarni

On 17/01/2017, Chandrashekhar Kulkarni  wrote:
> Dear List Members,
> I would like to draw your attention to various problems faced by all
> of us regarding accessibility in banking and cashless transactions.
> While some of us might be able  to avail of net banking and cashless
> transaction to a great extent, in particular banks or apps,  I feel
> majority of our community faces accessibility issues. Either we have
> to restrict ourselves to certain banks, institutions or apps or deny
> ourselves the benefit of cashless transactions.
> After all the question to my mind is: if government is so keen about
> introducing cashless transactions it must see that all banks and
> cashless transactions are made accessible to each and everyone of us.
> For e.g. the o t p generated by some banks is so complicated and the
> time given is so short that it is hardly possible for a vi person with
> average ability to enter it even on mobile. Many of the UPI apps are
> not accessible. Hence one has to first find out which banking site or
> app is accessible. After all I feel this is discrimination on the part
> of Government not to extend all facilities to us just because of
> vision limitation. I would like to give an example of CBI net banking
> which I recently joined. The bank give only one minute time to enter
> the o t p which consists of both alphabets and numbers which too are
> case sensative. With vowels in between talkback reads it in very
> unusual way and by the time you switch over character navagation mode
> the time gets over. Of course there is an option of grid but why
> should we  restrict ourselves to only one option when other options
> are also available. Further one has to carry his grid card details in
> accessible form  everywhere he goes or take help of sighted person
> which may not be available always. This is just one example. There
> might be several such issues we might be facing.
> What I mean to say is we should pressurise the government to make
> necessary changes in the systems so that all of them are usable. In
> the present scenario of cashless transactions this has become all the
> more essential if we want to avail of all the benefits of cashless
> transactions.
> I therefore suggest we should frame a draft and post it on social
> media which government will have to take note of if not immediately at
> least in course of time. Please let me know your views on the matter.
> Sincerely,
> C. B. Kulkarni
>
> --
> Mobile +918080742446 Land line : 0251  2482633
> skype ID: chandrashekhar.b.kulkarni
>


-- 
Mobile +918080742446 Land line : 0251  2482633
skype ID: chandrashekhar.b.kulkarni


Register at the dedicated AccessIndia list for discussing accessibility of 
mobile phones / Tabs on:
http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in


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Disclaimer:
1. Contents of the mails, factual, or otherwise, reflect the thinking of the 
person sending the mail and AI in no way relates itself to its veracity;

2. AI cannot be held liable for any commission/omission based on the mails sent 
through this mailing list..

Re: [AI] Problems relating to accessibility

[Asudani, Rajesh]

So, we should try to make BHIM at least, which government itself has brought 
out, accessible.
Let us write.


-Original Message-
From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of 
Prashant Naik
Sent: Tuesday, January 17, 2017 11:32 AM
To: accessindia
Subject: Re: [AI] Problems relating to accessibility

Bhim app is not accessible.
It has a customized keyboard which is part of the app's user interface but
not a standard keyboard.
Has unlabeled controls.
Difficulty with inputting data, navigation and overall response of the app
is poor.
Bhim app was tried with android phone.

Regards
Prashant Naik

On 17-Jan-2017 10:52 AM, "Asudani, Rajesh" <rajeshasud...@rbi.org.in> wrote:

> Is bhim app government has designed accessible?
>
>
> -Original Message-
> From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On
> Behalf Of Chandrashekhar Kulkarni
> Sent: Tuesday, January 17, 2017 10:32 AM
> To: accessindia
> Subject: [AI] Problems relating to accessibility
>
> Dear List Members,
> I would like to draw your attention to various problems faced by all
> of us regarding accessibility in banking and cashless transactions.
> While some of us might be able  to avail of net banking and cashless
> transaction to a great extent, in particular banks or apps,  I feel
> majority of our community faces accessibility issues. Either we have
> to restrict ourselves to certain banks, institutions or apps or deny
> ourselves the benefit of cashless transactions.
> After all the question to my mind is: if government is so keen about
> introducing cashless transactions it must see that all banks and
> cashless transactions are made accessible to each and everyone of us.
> For e.g. the o t p generated by some banks is so complicated and the
> time given is so short that it is hardly possible for a vi person with
> average ability to enter it even on mobile. Many of the UPI apps are
> not accessible. Hence one has to first find out which banking site or
> app is accessible. After all I feel this is discrimination on the part
> of Government not to extend all facilities to us just because of
> vision limitation. I would like to give an example of CBI net banking
> which I recently joined. The bank give only one minute time to enter
> the o t p which consists of both alphabets and numbers which too are
> case sensative. With vowels in between talkback reads it in very
> unusual way and by the time you switch over character navagation mode
> the time gets over. Of course there is an option of grid but why
> should we  restrict ourselves to only one option when other options
> are also available. Further one has to carry his grid card details in
> accessible form  everywhere he goes or take help of sighted person
> which may not be available always. This is just one example. There
> might be several such issues we might be facing.
> What I mean to say is we should pressurise the government to make
> necessary changes in the systems so that all of them are usable. In
> the present scenario of cashless transactions this has become all the
> more essential if we want to avail of all the benefits of cashless
> transactions.
> I therefore suggest we should frame a draft and post it on social
> media which government will have to take note of if not immediately at
> least in course of time. Please let me know your views on the matter.
> Sincerely,
> C. B. Kulkarni
>
> --
> Mobile +918080742446 Land line : 0251  2482633
> skype ID: chandrashekhar.b.kulkarni
>
>
> Register at the dedicated AccessIndia list for discussing accessibility of
> mobile phones / Tabs on:
> http://mail.accessindia.org.in/mailman/listinfo/mobile.
> accessindia_accessindia.org.in
>
>
> Search for old postings at:
> http://www.mail-archive.com/accessindia@accessindia.org.in/
>
> To unsubscribe send a message to
> accessindia-requ...@accessindia.org.in
> with the subject unsubscribe.
>
> To change your subscription to digest mode or make any other changes,
> please visit the list home page at
> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
>
>
> Disclaimer:
> 1. Contents of the mails, factual, or otherwise, reflect the thinking of
> the person sending the mail and AI in no way relates itself to its veracity;
>
> 2. AI cannot be held liable for any commission/omission based on the mails
> sent through this mailing list..
>
> 
>
> Caution: The Reserve Bank of India never sends mails, SMSs or makes calls
> asking for personal information such as your bank account details,
> passwords, etc. It never keeps or offers funds to anyone. Please do not
> respond in any manner to such offers, howeve

Re: [AI] Problems relating to accessibility

[Prashant Naik]

Bhim app is not accessible.
It has a customized keyboard which is part of the app's user interface but
not a standard keyboard.
Has unlabeled controls.
Difficulty with inputting data, navigation and overall response of the app
is poor.
Bhim app was tried with android phone.

Regards
Prashant Naik

On 17-Jan-2017 10:52 AM, "Asudani, Rajesh" <rajeshasud...@rbi.org.in> wrote:

> Is bhim app government has designed accessible?
>
>
> -Original Message-
> From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On
> Behalf Of Chandrashekhar Kulkarni
> Sent: Tuesday, January 17, 2017 10:32 AM
> To: accessindia
> Subject: [AI] Problems relating to accessibility
>
> Dear List Members,
> I would like to draw your attention to various problems faced by all
> of us regarding accessibility in banking and cashless transactions.
> While some of us might be able  to avail of net banking and cashless
> transaction to a great extent, in particular banks or apps,  I feel
> majority of our community faces accessibility issues. Either we have
> to restrict ourselves to certain banks, institutions or apps or deny
> ourselves the benefit of cashless transactions.
> After all the question to my mind is: if government is so keen about
> introducing cashless transactions it must see that all banks and
> cashless transactions are made accessible to each and everyone of us.
> For e.g. the o t p generated by some banks is so complicated and the
> time given is so short that it is hardly possible for a vi person with
> average ability to enter it even on mobile. Many of the UPI apps are
> not accessible. Hence one has to first find out which banking site or
> app is accessible. After all I feel this is discrimination on the part
> of Government not to extend all facilities to us just because of
> vision limitation. I would like to give an example of CBI net banking
> which I recently joined. The bank give only one minute time to enter
> the o t p which consists of both alphabets and numbers which too are
> case sensative. With vowels in between talkback reads it in very
> unusual way and by the time you switch over character navagation mode
> the time gets over. Of course there is an option of grid but why
> should we  restrict ourselves to only one option when other options
> are also available. Further one has to carry his grid card details in
> accessible form  everywhere he goes or take help of sighted person
> which may not be available always. This is just one example. There
> might be several such issues we might be facing.
> What I mean to say is we should pressurise the government to make
> necessary changes in the systems so that all of them are usable. In
> the present scenario of cashless transactions this has become all the
> more essential if we want to avail of all the benefits of cashless
> transactions.
> I therefore suggest we should frame a draft and post it on social
> media which government will have to take note of if not immediately at
> least in course of time. Please let me know your views on the matter.
> Sincerely,
> C. B. Kulkarni
>
> --
> Mobile +918080742446 Land line : 0251  2482633
> skype ID: chandrashekhar.b.kulkarni
>
>
> Register at the dedicated AccessIndia list for discussing accessibility of
> mobile phones / Tabs on:
> http://mail.accessindia.org.in/mailman/listinfo/mobile.
> accessindia_accessindia.org.in
>
>
> Search for old postings at:
> http://www.mail-archive.com/accessindia@accessindia.org.in/
>
> To unsubscribe send a message to
> accessindia-requ...@accessindia.org.in
> with the subject unsubscribe.
>
> To change your subscription to digest mode or make any other changes,
> please visit the list home page at
> http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in
>
>
> Disclaimer:
> 1. Contents of the mails, factual, or otherwise, reflect the thinking of
> the person sending the mail and AI in no way relates itself to its veracity;
>
> 2. AI cannot be held liable for any commission/omission based on the mails
> sent through this mailing list..
>
> 
>
> Caution: The Reserve Bank of India never sends mails, SMSs or makes calls
> asking for personal information such as your bank account details,
> passwords, etc. It never keeps or offers funds to anyone. Please do not
> respond in any manner to such offers, however official or attractive they
> may look.
>
>
> Notice: This email and any files transmitted with it are confidential and
> intended solely for the use of the individual or entity to whom they are
> addressed. If you are not the intended recipient, any dissemination, use,
> review, distribution, printing or copying of th

Re: [AI] Problems relating to accessibility

[Asudani, Rajesh]

Is bhim app government has designed accessible?


-Original Message-
From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf Of 
Chandrashekhar Kulkarni
Sent: Tuesday, January 17, 2017 10:32 AM
To: accessindia
Subject: [AI] Problems relating to accessibility

Dear List Members,
I would like to draw your attention to various problems faced by all
of us regarding accessibility in banking and cashless transactions.
While some of us might be able  to avail of net banking and cashless
transaction to a great extent, in particular banks or apps,  I feel
majority of our community faces accessibility issues. Either we have
to restrict ourselves to certain banks, institutions or apps or deny
ourselves the benefit of cashless transactions.
After all the question to my mind is: if government is so keen about
introducing cashless transactions it must see that all banks and
cashless transactions are made accessible to each and everyone of us.
For e.g. the o t p generated by some banks is so complicated and the
time given is so short that it is hardly possible for a vi person with
average ability to enter it even on mobile. Many of the UPI apps are
not accessible. Hence one has to first find out which banking site or
app is accessible. After all I feel this is discrimination on the part
of Government not to extend all facilities to us just because of
vision limitation. I would like to give an example of CBI net banking
which I recently joined. The bank give only one minute time to enter
the o t p which consists of both alphabets and numbers which too are
case sensative. With vowels in between talkback reads it in very
unusual way and by the time you switch over character navagation mode
the time gets over. Of course there is an option of grid but why
should we  restrict ourselves to only one option when other options
are also available. Further one has to carry his grid card details in
accessible form  everywhere he goes or take help of sighted person
which may not be available always. This is just one example. There
might be several such issues we might be facing.
What I mean to say is we should pressurise the government to make
necessary changes in the systems so that all of them are usable. In
the present scenario of cashless transactions this has become all the
more essential if we want to avail of all the benefits of cashless
transactions.
I therefore suggest we should frame a draft and post it on social
media which government will have to take note of if not immediately at
least in course of time. Please let me know your views on the matter.
Sincerely,
C. B. Kulkarni

--
Mobile +918080742446 Land line : 0251  2482633
skype ID: chandrashekhar.b.kulkarni


Register at the dedicated AccessIndia list for discussing accessibility of 
mobile phones / Tabs on:
http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in


Search for old postings at:
http://www.mail-archive.com/accessindia@accessindia.org.in/

To unsubscribe send a message to
accessindia-requ...@accessindia.org.in
with the subject unsubscribe.

To change your subscription to digest mode or make any other changes, please 
visit the list home page at
http://accessindia.org.in/mailman/listinfo/accessindia_accessindia.org.in


Disclaimer:
1. Contents of the mails, factual, or otherwise, reflect the thinking of the 
person sending the mail and AI in no way relates itself to its veracity;

2. AI cannot be held liable for any commission/omission based on the mails sent 
through this mailing list..



Caution: The Reserve Bank of India never sends mails, SMSs or makes calls 
asking for personal information such as your bank account details, passwords, 
etc. It never keeps or offers funds to anyone. Please do not respond in any 
manner to such offers, however official or attractive they may look.


Notice: This email and any files transmitted with it are confidential and 
intended solely for the use of the individual or entity to whom they are 
addressed. If you are not the intended recipient, any dissemination, use, 
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Register at the dedicated AccessIndia list for discussing accessibility of 
mobile phones / Tabs on:
http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in


Search for old postings at:
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To unsubscribe send a message to
accessindia-requ...@accessindia.org.in
with the subject

Re: [AI] Problems relating to accessibility

[Kanchan Pamnani]

Your current email is fine. Please post it on social media with the correct
hash tags. Start the campaign. 
Best wishes 
Kanchan  

-Original Message-
From: AccessIndia [mailto:accessindia-boun...@accessindia.org.in] On Behalf
Of Chandrashekhar Kulkarni
Sent: 17 January 2017 10:32
To: accessindia
Subject: [AI] Problems relating to accessibility

Dear List Members,
I would like to draw your attention to various problems faced by all of us
regarding accessibility in banking and cashless transactions.
While some of us might be able  to avail of net banking and cashless
transaction to a great extent, in particular banks or apps,  I feel majority
of our community faces accessibility issues. Either we have to restrict
ourselves to certain banks, institutions or apps or deny ourselves the
benefit of cashless transactions.
After all the question to my mind is: if government is so keen about
introducing cashless transactions it must see that all banks and cashless
transactions are made accessible to each and everyone of us.
For e.g. the o t p generated by some banks is so complicated and the time
given is so short that it is hardly possible for a vi person with average
ability to enter it even on mobile. Many of the UPI apps are not accessible.
Hence one has to first find out which banking site or app is accessible.
After all I feel this is discrimination on the part of Government not to
extend all facilities to us just because of vision limitation. I would like
to give an example of CBI net banking which I recently joined. The bank give
only one minute time to enter the o t p which consists of both alphabets and
numbers which too are case sensative. With vowels in between talkback reads
it in very unusual way and by the time you switch over character navagation
mode the time gets over. Of course there is an option of grid but why should
we  restrict ourselves to only one option when other options are also
available. Further one has to carry his grid card details in accessible form
everywhere he goes or take help of sighted person which may not be available
always. This is just one example. There might be several such issues we
might be facing.
What I mean to say is we should pressurise the government to make necessary
changes in the systems so that all of them are usable. In the present
scenario of cashless transactions this has become all the more essential if
we want to avail of all the benefits of cashless transactions.
I therefore suggest we should frame a draft and post it on social media
which government will have to take note of if not immediately at least in
course of time. Please let me know your views on the matter.
Sincerely,
C. B. Kulkarni

--
Mobile +918080742446 Land line : 0251  2482633 skype ID:
chandrashekhar.b.kulkarni


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[AI] Problems relating to accessibility

[Chandrashekhar Kulkarni]

Dear List Members,
I would like to draw your attention to various problems faced by all
of us regarding accessibility in banking and cashless transactions.
While some of us might be able  to avail of net banking and cashless
transaction to a great extent, in particular banks or apps,  I feel
majority of our community faces accessibility issues. Either we have
to restrict ourselves to certain banks, institutions or apps or deny
ourselves the benefit of cashless transactions.
After all the question to my mind is: if government is so keen about
introducing cashless transactions it must see that all banks and
cashless transactions are made accessible to each and everyone of us.
For e.g. the o t p generated by some banks is so complicated and the
time given is so short that it is hardly possible for a vi person with
average ability to enter it even on mobile. Many of the UPI apps are
not accessible. Hence one has to first find out which banking site or
app is accessible. After all I feel this is discrimination on the part
of Government not to extend all facilities to us just because of
vision limitation. I would like to give an example of CBI net banking
which I recently joined. The bank give only one minute time to enter
the o t p which consists of both alphabets and numbers which too are
case sensative. With vowels in between talkback reads it in very
unusual way and by the time you switch over character navagation mode
the time gets over. Of course there is an option of grid but why
should we  restrict ourselves to only one option when other options
are also available. Further one has to carry his grid card details in
accessible form  everywhere he goes or take help of sighted person
which may not be available always. This is just one example. There
might be several such issues we might be facing.
What I mean to say is we should pressurise the government to make
necessary changes in the systems so that all of them are usable. In
the present scenario of cashless transactions this has become all the
more essential if we want to avail of all the benefits of cashless
transactions.
I therefore suggest we should frame a draft and post it on social
media which government will have to take note of if not immediately at
least in course of time. Please let me know your views on the matter.
Sincerely,
C. B. Kulkarni

-- 
Mobile +918080742446 Land line : 0251  2482633
skype ID: chandrashekhar.b.kulkarni


Register at the dedicated AccessIndia list for discussing accessibility of 
mobile phones / Tabs on:
http://mail.accessindia.org.in/mailman/listinfo/mobile.accessindia_accessindia.org.in


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http://www.mail-archive.com/accessindia@accessindia.org.in/

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Disclaimer:
1. Contents of the mails, factual, or otherwise, reflect the thinking of the 
person sending the mail and AI in no way relates itself to its veracity;

2. AI cannot be held liable for any commission/omission based on the mails sent 
through this mailing list..