Re: AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED error since 2018-04-12 on /api/adwords/ch/v201802/CustomerSyncService

2018-04-19 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

We have identified the cause of this and are in the process of rolling out 
a fix. I would expect it to be live sometime early next week, but I will 
post again here when I confirm that it is rolled out.

Regards,
Mike, AdWords API Team

On Wednesday, April 18, 2018 at 3:18:13 PM UTC-4, vygintas.s...@adform.com 
wrote:
>
> Hi,
>
> Do you have the ETA for this? We applied a temporary workaround, but this 
> situation is getting a bit annoying.
>
> Ragards,
> Vygintas
>
> On Tuesday, April 17, 2018 at 3:31:11 PM UTC+3, Michael Cloonan (AdWords 
> API Team) wrote:
>>
>> Hello,
>>
>> Not yet. I will keep this thread posted with new information as it is 
>> available.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Tuesday, April 17, 2018 at 6:43:24 AM UTC-4, vygint...@adform.com 
>> wrote:
>>>
>>> Hi,
>>>
>>> Any updates on this one?
>>>
>>> BR,
>>> Vygintas
>>>
>>> On Monday, April 16, 2018 at 3:44:58 PM UTC+3, Michael Cloonan (AdWords 
>>> API Team) wrote:

 Hello,

 We have gotten another report of this same issue, so I've escalated for 
 our team to take a look. I will let you know as soon as I have more 
 information to share.

 Regards,
 Mike, AdWords API Team

 On Sunday, April 15, 2018 at 11:59:33 PM UTC-4, Luis Xander Talag 
 (AdWords API Team) wrote:
>
> Hi,
>
> There was a recent issue that was reported to our team regarding this. 
> However, we've received information that the issue has now been 
> resolved. Could you retry your requests and check if you still 
> encountered the error on your end? If so, could you provide the latest 
> SOAP 
> request and response logs when the error occurs? Please reply via *Reply 
> privately to author*.
>
> Thanks and regards,
> Luis
> AdWords API Team
>


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Re: AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED error since 2018-04-12 on /api/adwords/ch/v201802/CustomerSyncService

2018-04-17 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Not yet. I will keep this thread posted with new information as it is 
available.

Regards,
Mike, AdWords API Team

On Tuesday, April 17, 2018 at 6:43:24 AM UTC-4, vygintas.s...@adform.com 
wrote:
>
> Hi,
>
> Any updates on this one?
>
> BR,
> Vygintas
>
> On Monday, April 16, 2018 at 3:44:58 PM UTC+3, Michael Cloonan (AdWords 
> API Team) wrote:
>>
>> Hello,
>>
>> We have gotten another report of this same issue, so I've escalated for 
>> our team to take a look. I will let you know as soon as I have more 
>> information to share.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Sunday, April 15, 2018 at 11:59:33 PM UTC-4, Luis Xander Talag 
>> (AdWords API Team) wrote:
>>>
>>> Hi,
>>>
>>> There was a recent issue that was reported to our team regarding this. 
>>> However, we've received information that the issue has now been resolved
>>> . Could you retry your requests and check if you still encountered the 
>>> error on your end? If so, could you provide the latest SOAP request and 
>>> response logs when the error occurs? Please reply via *Reply privately 
>>> to author*.
>>>
>>> Thanks and regards,
>>> Luis
>>> AdWords API Team
>>>
>>

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Re: AuthenticationError.CLIENT_CUSTOMER_ID_IS_REQUIRED error since 2018-04-12 on /api/adwords/ch/v201802/CustomerSyncService

2018-04-16 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

We have gotten another report of this same issue, so I've escalated for our 
team to take a look. I will let you know as soon as I have more information 
to share.

Regards,
Mike, AdWords API Team

On Sunday, April 15, 2018 at 11:59:33 PM UTC-4, Luis Xander Talag (AdWords 
API Team) wrote:
>
> Hi,
>
> There was a recent issue that was reported to our team regarding this. 
> However, we've received information that the issue has now been resolved. 
> Could 
> you retry your requests and check if you still encountered the error on 
> your end? If so, could you provide the latest SOAP request and response 
> logs when the error occurs? Please reply via *Reply privately to author*.
>
> Thanks and regards,
> Luis
> AdWords API Team
>

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Re: Accessing the "Ad Suggestions" setting of an Account through the API?

2018-03-30 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I will file a feature request for this, as that does sound impractical. 
Unfortunately, I cannot comment on any timelines for future releases or 
when it may eventually be supported, if at all.

Regards,
Mike, AdWords API Team

On Thursday, March 29, 2018 at 5:07:01 PM UTC-4, Matthew Wawrin wrote:
>
> Hi Mike,
>
> Is there any timeline as to when we'll be able to control the opt-out from 
> the API?  We're controlling thousands of client accounts, manually setting 
> to opt out is a terrible option.
>
> Thanks,
> Matt.
>
> On Monday, March 12, 2018 at 6:56:48 AM UTC-5, Michael Cloonan (AdWords 
> API Team) wrote:
>>
>> Hello,
>>
>> Modifying this feature is not currently supported in the AdWords API.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Friday, March 9, 2018 at 3:44:12 PM UTC-5, Sean Hayes wrote:
>>>
>>> Hello
>>>
>>> I have multiple accounts running on Adwords that are currently using the 
>>> enabled "Ad Suggestions" setting in the Account Settings.
>>>
>>> I want to disable this setting and rely entirely on Ads I have written 
>>> myself instead. How do I access this feature to disable it through the API? 
>>> I know the CustomerService lets me access the "Auto-Tagging" setting which 
>>> is on the same page on the UI as the one I want changed but it does not 
>>> seem to let me turn off suggestions.
>>>
>>>
>>>

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Re: Accessing the "Ad Suggestions" setting of an Account through the API?

2018-03-12 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Modifying this feature is not currently supported in the AdWords API.

Regards,
Mike, AdWords API Team

On Friday, March 9, 2018 at 3:44:12 PM UTC-5, Sean Hayes wrote:
>
> Hello
>
> I have multiple accounts running on Adwords that are currently using the 
> enabled "Ad Suggestions" setting in the Account Settings.
>
> I want to disable this setting and rely entirely on Ads I have written 
> myself instead. How do I access this feature to disable it through the API? 
> I know the CustomerService lets me access the "Auto-Tagging" setting which 
> is on the same page on the UI as the one I want changed but it does not 
> seem to let me turn off suggestions.
>
>
>

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Re: Ongoing issues with LabelService.get

2018-02-28 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hi everyone,

All issues with LabelService should now be resolved. Please make sure to 
file issues on the forum if you encounter any more difficulties with using 
this service.

Regards,
Mike, AdWords API Team

On Tuesday, November 14, 2017 at 3:20:07 PM UTC-5, Michael Cloonan (AdWords 
API Team) wrote:
>
> Hi everyone,
>
> We are aware of ongoing issues with labels recently created through the 
> AdWords API or AdWords Scripts, including:
> New labels may not be visible in the AdWords UI or retrievable through the 
> AdWords API or AdWords Scripts.
> Users cannot create new labels with names matching the labels that are not 
> visible.
> Users cannot tag various entities with the labels that are not visible.
>
> As a temporary workaround for this issue, we recommend you either use an 
> existing label that is visible through the AdWords UI or create a new label 
> that has a different name than the one that is not visible through the UI. 
> We are working on addressing all of the above issues.
>
> If you have more questions about this issue, feel free to post them on the 
> forum.
>
> Regards,
> Mike, AdWords API Team
>

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Re: Max number of days for membershipLifeSpan in CrmBasedUserList (v201509 AdWords API)

2018-02-22 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

You're right, the range for MembershipLifeSpan has been expanded to 540 
days, or you can even use the value of 1 for no expiration.

I will take a look at updating our sample code to reflect this.

Regards,
Mike, AdWords API Team

On Wednesday, February 21, 2018 at 5:30:13 PM UTC-5, Robert Paskowitz wrote:
>
> Bumping a very old thread, but was hoping to get some clarification on 
> this point as well.
>
> Below it's stated that the maximum number for CrmBasedUserLists is 
> actually 180, but we were wondering if that has perhaps since been 
> increased in 540. When creating through the UI, we seems to be able to set 
> to 540, and none of the linked documentation appears to have been updated 
> to reflect a limit of 180, however sample code at 
> https://developers.google.com/adwords/api/docs/samples/python/remarketing 
> does indicate a 180 day limit.
>
> Has the limit perhaps been updated from 180 to 540 since the reply a 
> couple years ago, and some sample code is out of date, or is the limit 
> still 180, but documentation could use some updated?
>
> Thanks in advance,
>
> -Rob
>
> On Friday, February 12, 2016 at 10:07:19 AM UTC-8, Michael Cloonan 
> (AdWords API Team) wrote:
>>
>> Hello Alex,
>>
>> The maximum number of days for CrmBasedUserLists is 180, although for 
>> other lists it is 540 as that documentation suggests.
>>
>> You can read this article for more information: 
>> https://support.google.com/adwords/answer/6276125#requirements
>>
>> I'm going to look into getting the documentation around CrmBasedUserLists 
>> updated to indicate this limit, because I don't actually see it anywhere in 
>> the API documentation. Thank you for pointing this out.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Friday, February 12, 2016 at 4:35:38 AM UTC-5, alexande...@emarsys.com 
>> wrote:
>>>
>>> Dear AdWords API Team and fellow devs,
>>>
>>> when creating a CrmBasedUserList via the v201509 AdWords API the 
>>> maximum value accepted for membershipLifeSpan is 180 days although the 
>>> documentation 
>>> 
>>>  says 
>>> 540 days. Is this an issue in the API or in the documentation? 
>>>
>>> Best,
>>> Alex
>>>
>>

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Re: What are the correct values for bridgeMapVersionId and partnerId for OfflineDataUpload ThirdPartyUploadMetadata

2018-02-07 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I apologize for the extended delay before I was able to get back to you.

To use the third party upload metadata, you can get the bridge map version 
id and the parner id from your Google business development representative. 
If you do not have such a representative, then you should be using first 
party uploads.

Regards,
Mike, AdWords API Team

On Tuesday, December 5, 2017 at 8:14:33 AM UTC-5, Michael Cloonan (AdWords 
API Team) wrote:
>
> Hello,
>
> I will investigate how exactly those values are meant to be communicated 
> to you in this case. From the way it was explained to me, it seemed like 
> the partnerId should be known from the time you are initially set up as a 
> data partner, and the bridgeMapVersionId is something that will change over 
> time and you have to keep in sync on your end, but I'm not sure exactly 
> what mechanism we use to update the bridgeMapVersionId to you.
>
> I will let you know when I have more information to share.
>
> Regards,
> Mike, AdWords API Team
>
> On Monday, December 4, 2017 at 4:37:52 PM UTC-5, Steve Wilhelm wrote:
>>
>> Michael,
>>
>> You state: "The third party options are for Google data provider partners 
>> who have the bridge map and partner values for their integrations.If you 
>> are a merchant who wants to upload your own offline data, then first party 
>> fields are the ones to use, which do not require these fields."
>>
>> We are in fact a data provider but have not yet received the bridge map 
>> and partner values. Where can find these values? Would they be in the 
>> AdWords console?
>>
>> Thanks in advance for your help.
>>
>> - Steve W.
>>
>>
>>
>> On Monday, December 4, 2017 at 5:42:12 AM UTC-8, Michael Cloonan (AdWords 
>> API Team) wrote:
>>>
>>> Hello,
>>>
>>> It sounds like you should probably be using FirstPartyUploadMetadata 
>>> 
>>>  
>>> instead, along with setting the uploadType 
>>> to STORE_SALES_UPLOAD_FIRST_PARTY.
>>>
>>> The third party options are for Google data provider partners who have 
>>> the bridge map and partner values for their integrations. If you are a 
>>> merchant who wants to upload your own offline data, then first party fields 
>>> are the ones to use, which do not require these fields.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Friday, December 1, 2017 at 1:54:30 PM UTC-5, Michael Cloonan 
>>> (AdWords API Team) wrote:

 Hello,

 I apologize for the slow turnaround. I still haven't been able 
 to determine exactly how these fields are meant to be used. I have 
 escalated the priority internally in hopes of getting a response quickly. 
 I 
 will let you know as soon as I find out more myself.

 Regards,
 Mike, AdWords API Team

 On Friday, December 1, 2017 at 1:20:57 PM UTC-5, Steve Wilhelm wrote:
>
> Michael,
>
> Any progress on getting details or examples of setting 
> bridgeMapVersionId and partnerId for OfflineDataUpload 
> ThirdPartyUploadMetadata?
>
> Thanks in advance for any help you can provide.
>
> - Steve W
>
>
> On Monday, November 13, 2017 at 11:22:58 AM UTC-8, Michael Cloonan 
> (AdWords API Team) wrote:
>>
>> Hello,
>>
>> As this is a new feature, I am still trying to track down someone who 
>> knows it well so that we can provide you more information and hopefully 
>> improve the documentation as well. I apologize for the delay.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Monday, November 13, 2017 at 2:14:48 PM UTC-5, Steve Wilhelm wrote:
>>>
>>> Any progress on the valid values for bridgeMapVersionId and partnerId 
>>> and if they are not correct would they be the cause of the 
>>> OfflineDataUploadError?
>>>
>>> - Steve W.
>>>
>>> On Thursday, November 9, 2017 at 5:51:57 AM UTC-8, Michael Cloonan 
>>> (AdWords API Team) wrote:

 Hello,

 I am looking into the intended usage for these fields and I will 
 respond here again once I have more information to share.

 Regards,
 Mike, AdWords API Team

 On Wednesday, November 8, 2017 at 8:49:44 PM UTC-5, Steve Wilhelm 
 wrote:
>
> Getting the following error 
>
> ERROR:suds.client: 0x106a06c68>
>
> WARNING:googleads.common:Response summary - {'operations': 1, 
> 'methodName': mutate, 'faultMessage': 
> u'[OfflineDataUploadError.INVALID_UPLOAD_METADATA 
> @ operations[0].operand.uploadMetadata]', 'isFault': True, 
> 'requestId': 00055d82c532ba680a24d50658049b8a, 'responseTime': 160
> , 'serviceName': OfflineDataUploadService}
>
> with the following XML
>
> 
>
>    

Re: What are the correct values for bridgeMapVersionId and partnerId for OfflineDataUpload ThirdPartyUploadMetadata

2017-12-05 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I will investigate how exactly those values are meant to be communicated to 
you in this case. From the way it was explained to me, it seemed like the 
partnerId should be known from the time you are initially set up as a data 
partner, and the bridgeMapVersionId is something that will change over time 
and you have to keep in sync on your end, but I'm not sure exactly what 
mechanism we use to update the bridgeMapVersionId to you.

I will let you know when I have more information to share.

Regards,
Mike, AdWords API Team

On Monday, December 4, 2017 at 4:37:52 PM UTC-5, Steve Wilhelm wrote:
>
> Michael,
>
> You state: "The third party options are for Google data provider partners 
> who have the bridge map and partner values for their integrations.If you 
> are a merchant who wants to upload your own offline data, then first party 
> fields are the ones to use, which do not require these fields."
>
> We are in fact a data provider but have not yet received the bridge map 
> and partner values. Where can find these values? Would they be in the 
> AdWords console?
>
> Thanks in advance for your help.
>
> - Steve W.
>
>
>
> On Monday, December 4, 2017 at 5:42:12 AM UTC-8, Michael Cloonan (AdWords 
> API Team) wrote:
>>
>> Hello,
>>
>> It sounds like you should probably be using FirstPartyUploadMetadata 
>> 
>>  
>> instead, along with setting the uploadType 
>> to STORE_SALES_UPLOAD_FIRST_PARTY.
>>
>> The third party options are for Google data provider partners who have 
>> the bridge map and partner values for their integrations. If you are a 
>> merchant who wants to upload your own offline data, then first party fields 
>> are the ones to use, which do not require these fields.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Friday, December 1, 2017 at 1:54:30 PM UTC-5, Michael Cloonan (AdWords 
>> API Team) wrote:
>>>
>>> Hello,
>>>
>>> I apologize for the slow turnaround. I still haven't been able 
>>> to determine exactly how these fields are meant to be used. I have 
>>> escalated the priority internally in hopes of getting a response quickly. I 
>>> will let you know as soon as I find out more myself.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Friday, December 1, 2017 at 1:20:57 PM UTC-5, Steve Wilhelm wrote:

 Michael,

 Any progress on getting details or examples of setting 
 bridgeMapVersionId and partnerId for OfflineDataUpload 
 ThirdPartyUploadMetadata?

 Thanks in advance for any help you can provide.

 - Steve W


 On Monday, November 13, 2017 at 11:22:58 AM UTC-8, Michael Cloonan 
 (AdWords API Team) wrote:
>
> Hello,
>
> As this is a new feature, I am still trying to track down someone who 
> knows it well so that we can provide you more information and hopefully 
> improve the documentation as well. I apologize for the delay.
>
> Regards,
> Mike, AdWords API Team
>
> On Monday, November 13, 2017 at 2:14:48 PM UTC-5, Steve Wilhelm wrote:
>>
>> Any progress on the valid values for bridgeMapVersionId and partnerId 
>> and if they are not correct would they be the cause of the 
>> OfflineDataUploadError?
>>
>> - Steve W.
>>
>> On Thursday, November 9, 2017 at 5:51:57 AM UTC-8, Michael Cloonan 
>> (AdWords API Team) wrote:
>>>
>>> Hello,
>>>
>>> I am looking into the intended usage for these fields and I will 
>>> respond here again once I have more information to share.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Wednesday, November 8, 2017 at 8:49:44 PM UTC-5, Steve Wilhelm 
>>> wrote:

 Getting the following error 

 ERROR:suds.client:>>> 0x106a06c68>

 WARNING:googleads.common:Response summary - {'operations': 1, 
 'methodName': mutate, 'faultMessage': 
 u'[OfflineDataUploadError.INVALID_UPLOAD_METADATA 
 @ operations[0].operand.uploadMetadata]', 'isFault': True, 
 'requestId': 00055d82c532ba680a24d50658049b8a, 'responseTime': 160, 
 'serviceName': OfflineDataUploadService}

 with the following XML

 

   >>> "ns2:ThirdPartyUploadMetadata">

  0.0

  0.0

  20171101 010500 America/Los_Angeles
 

  0.0

  0.0

  0.0

  bridgeId123

  partnerId123

   

 

 What are the valid values for bridgeMapVersionId and partnerId?



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Re: What are the correct values for bridgeMapVersionId and partnerId for OfflineDataUpload ThirdPartyUploadMetadata

2017-12-04 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

It sounds like you should probably be using FirstPartyUploadMetadata 

 
instead, along with setting the uploadType 
to STORE_SALES_UPLOAD_FIRST_PARTY.

The third party options are for Google data provider partners who have the 
bridge map and partner values for their integrations. If you are a merchant 
who wants to upload your own offline data, then first party fields are the 
ones to use, which do not require these fields.

Regards,
Mike, AdWords API Team

On Friday, December 1, 2017 at 1:54:30 PM UTC-5, Michael Cloonan (AdWords 
API Team) wrote:
>
> Hello,
>
> I apologize for the slow turnaround. I still haven't been able 
> to determine exactly how these fields are meant to be used. I have 
> escalated the priority internally in hopes of getting a response quickly. I 
> will let you know as soon as I find out more myself.
>
> Regards,
> Mike, AdWords API Team
>
> On Friday, December 1, 2017 at 1:20:57 PM UTC-5, Steve Wilhelm wrote:
>>
>> Michael,
>>
>> Any progress on getting details or examples of setting bridgeMapVersionId 
>> and partnerId for OfflineDataUpload ThirdPartyUploadMetadata?
>>
>> Thanks in advance for any help you can provide.
>>
>> - Steve W
>>
>>
>> On Monday, November 13, 2017 at 11:22:58 AM UTC-8, Michael Cloonan 
>> (AdWords API Team) wrote:
>>>
>>> Hello,
>>>
>>> As this is a new feature, I am still trying to track down someone who 
>>> knows it well so that we can provide you more information and hopefully 
>>> improve the documentation as well. I apologize for the delay.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Monday, November 13, 2017 at 2:14:48 PM UTC-5, Steve Wilhelm wrote:

 Any progress on the valid values for bridgeMapVersionId and partnerId 
 and if they are not correct would they be the cause of the 
 OfflineDataUploadError?

 - Steve W.

 On Thursday, November 9, 2017 at 5:51:57 AM UTC-8, Michael Cloonan 
 (AdWords API Team) wrote:
>
> Hello,
>
> I am looking into the intended usage for these fields and I will 
> respond here again once I have more information to share.
>
> Regards,
> Mike, AdWords API Team
>
> On Wednesday, November 8, 2017 at 8:49:44 PM UTC-5, Steve Wilhelm 
> wrote:
>>
>> Getting the following error 
>>
>> ERROR:suds.client:> >
>>
>> WARNING:googleads.common:Response summary - {'operations': 1, 
>> 'methodName': mutate, 'faultMessage': 
>> u'[OfflineDataUploadError.INVALID_UPLOAD_METADATA 
>> @ operations[0].operand.uploadMetadata]', 'isFault': True, 
>> 'requestId': 00055d82c532ba680a24d50658049b8a, 'responseTime': 160, 
>> 'serviceName': OfflineDataUploadService}
>>
>> with the following XML
>>
>> 
>>
>>   > "ns2:ThirdPartyUploadMetadata">
>>
>>  0.0
>>
>>  0.0
>>
>>  20171101 010500 America/Los_Angeles
>> 
>>
>>  0.0
>>
>>  0.0
>>
>>  0.0
>>
>>  bridgeId123
>>
>>  partnerId123
>>
>>   
>>
>> 
>>
>> What are the valid values for bridgeMapVersionId and partnerId?
>>
>>

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Re: What are the correct values for bridgeMapVersionId and partnerId for OfflineDataUpload ThirdPartyUploadMetadata

2017-12-01 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I apologize for the slow turnaround. I still haven't been able to determine 
exactly how these fields are meant to be used. I have escalated the 
priority internally in hopes of getting a response quickly. I will let you 
know as soon as I find out more myself.

Regards,
Mike, AdWords API Team

On Friday, December 1, 2017 at 1:20:57 PM UTC-5, Steve Wilhelm wrote:
>
> Michael,
>
> Any progress on getting details or examples of setting bridgeMapVersionId 
> and partnerId for OfflineDataUpload ThirdPartyUploadMetadata?
>
> Thanks in advance for any help you can provide.
>
> - Steve W
>
>
> On Monday, November 13, 2017 at 11:22:58 AM UTC-8, Michael Cloonan 
> (AdWords API Team) wrote:
>>
>> Hello,
>>
>> As this is a new feature, I am still trying to track down someone who 
>> knows it well so that we can provide you more information and hopefully 
>> improve the documentation as well. I apologize for the delay.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Monday, November 13, 2017 at 2:14:48 PM UTC-5, Steve Wilhelm wrote:
>>>
>>> Any progress on the valid values for bridgeMapVersionId and partnerId 
>>> and if they are not correct would they be the cause of the 
>>> OfflineDataUploadError?
>>>
>>> - Steve W.
>>>
>>> On Thursday, November 9, 2017 at 5:51:57 AM UTC-8, Michael Cloonan 
>>> (AdWords API Team) wrote:

 Hello,

 I am looking into the intended usage for these fields and I will 
 respond here again once I have more information to share.

 Regards,
 Mike, AdWords API Team

 On Wednesday, November 8, 2017 at 8:49:44 PM UTC-5, Steve Wilhelm wrote:
>
> Getting the following error 
>
> ERROR:suds.client:
>
> WARNING:googleads.common:Response summary - {'operations': 1, 
> 'methodName': mutate, 'faultMessage': 
> u'[OfflineDataUploadError.INVALID_UPLOAD_METADATA 
> @ operations[0].operand.uploadMetadata]', 'isFault': True, 'requestId'
> : 00055d82c532ba680a24d50658049b8a, 'responseTime': 160, 'serviceName'
> : OfflineDataUploadService}
>
> with the following XML
>
> 
>
>    "ns2:ThirdPartyUploadMetadata">
>
>  0.0
>
>  0.0
>
>  20171101 010500 America/Los_Angeles
> 
>
>  0.0
>
>  0.0
>
>  0.0
>
>  bridgeId123
>
>  partnerId123
>
>   
>
> 
>
> What are the valid values for bridgeMapVersionId and partnerId?
>
>

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-- 
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Re: How can I retrieve conversion using ConversionTrackerService

2017-11-28 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Can you please reply to me privately with the Customer ID and the name/id 
of the conversion tracker you're trying to retrieve so I can take a closer 
look? You can use "Reply privately to author" at the top right of my post.

Thanks,
Mike, AdWords API Team

On Monday, November 27, 2017 at 9:59:35 AM UTC-5, Jikai Zhang wrote:
>
> Hi Peter,
>
> Sorry, I did not describe it clearly. Actually I want to get the 
> ConversionTracker Id using the ConversionTrackerService, but I can not 
> get the ConversionTracker created by Firebase event tracking. How can I 
> retrieve those, Thanks!
>
> Jikai
>
> On Monday, November 27, 2017 at 2:49:05 PM UTC+8, Peter Oliquino wrote:
>>
>> Hi Jikai,
>>
>> Conversions are not retrieved via the ConversionTrackerService and can 
>> only be retrieved through the AdWords API reporting 
>> . The 
>> ConversionTrackerService.get() 
>> 
>>  will 
>> only retrieve your ConversionTrackers 
>> 
>>  and 
>> not the actual number of conversions generated.
>>
>> For the conversion values or metrics, you may refer to this guide 
>> 
>>  as 
>> to which fields can provide you the conversion information you need and 
>> which report types support them. I hope this helps and feel free to write 
>> back if you have any further clarifications.
>>
>> Thanks and regards,
>> Peter
>> AdWords API Team
>>
>

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Ongoing issues with LabelService.get

2017-11-14 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hi everyone,

We are aware of ongoing issues with labels recently created through the 
AdWords API or AdWords Scripts, including:
New labels may not be visible in the AdWords UI or retrievable through the 
AdWords API or AdWords Scripts.
Users cannot create new labels with names matching the labels that are not 
visible.
Users cannot tag various entities with the labels that are not visible.

As a temporary workaround for this issue, we recommend you either use an 
existing label that is visible through the AdWords UI or create a new label 
that has a different name than the one that is not visible through the UI. 
We are working on addressing all of the above issues.

If you have more questions about this issue, feel free to post them on the 
forum.

Regards,
Mike, AdWords API Team

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Re: What are the correct values for bridgeMapVersionId and partnerId for OfflineDataUpload ThirdPartyUploadMetadata

2017-11-13 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

As this is a new feature, I am still trying to track down someone who knows 
it well so that we can provide you more information and hopefully improve 
the documentation as well. I apologize for the delay.

Regards,
Mike, AdWords API Team

On Monday, November 13, 2017 at 2:14:48 PM UTC-5, Steve Wilhelm wrote:
>
> Any progress on the valid values for bridgeMapVersionId and partnerId and 
> if they are not correct would they be the cause of the 
> OfflineDataUploadError?
>
> - Steve W.
>
> On Thursday, November 9, 2017 at 5:51:57 AM UTC-8, Michael Cloonan 
> (AdWords API Team) wrote:
>>
>> Hello,
>>
>> I am looking into the intended usage for these fields and I will respond 
>> here again once I have more information to share.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Wednesday, November 8, 2017 at 8:49:44 PM UTC-5, Steve Wilhelm wrote:
>>>
>>> Getting the following error 
>>>
>>> ERROR:suds.client:
>>>
>>> WARNING:googleads.common:Response summary - {'operations': 1, 
>>> 'methodName': mutate, 'faultMessage': 
>>> u'[OfflineDataUploadError.INVALID_UPLOAD_METADATA 
>>> @ operations[0].operand.uploadMetadata]', 'isFault': True, 'requestId': 
>>> 00055d82c532ba680a24d50658049b8a, 'responseTime': 160, 'serviceName': 
>>> OfflineDataUploadService}
>>>
>>> with the following XML
>>>
>>> 
>>>
>>>   >> "ns2:ThirdPartyUploadMetadata">
>>>
>>>  0.0
>>>
>>>  0.0
>>>
>>>  20171101 010500 America/Los_Angeles
>>> 
>>>
>>>  0.0
>>>
>>>  0.0
>>>
>>>  0.0
>>>
>>>  bridgeId123
>>>
>>>  partnerId123
>>>
>>>   
>>>
>>> 
>>>
>>> What are the valid values for bridgeMapVersionId and partnerId?
>>>
>>>

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Re: What are the correct values for bridgeMapVersionId and partnerId for OfflineDataUpload ThirdPartyUploadMetadata

2017-11-09 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I am looking into the intended usage for these fields and I will respond 
here again once I have more information to share.

Regards,
Mike, AdWords API Team

On Wednesday, November 8, 2017 at 8:49:44 PM UTC-5, Steve Wilhelm wrote:
>
> Getting the following error 
>
> ERROR:suds.client:
>
> WARNING:googleads.common:Response summary - {'operations': 1, 'methodName'
> : mutate, 'faultMessage': u'[OfflineDataUploadError.INVALID_UPLOAD_METADATA 
> @ operations[0].operand.uploadMetadata]', 'isFault': True, 'requestId': 
> 00055d82c532ba680a24d50658049b8a, 'responseTime': 160, 'serviceName': 
> OfflineDataUploadService}
>
> with the following XML
>
> 
>
>"ns2:ThirdPartyUploadMetadata">
>
>  0.0
>
>  0.0
>
>  20171101 010500 America/Los_Angeles
> 
>
>  0.0
>
>  0.0
>
>  0.0
>
>  bridgeId123
>
>  partnerId123
>
>   
>
> 
>
> What are the valid values for bridgeMapVersionId and partnerId?
>
>

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Re: "--" for crossDeviceConversions since yesterday

2017-10-31 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I'm going to get in contact with some of the people responsible for the 
decision to try to make sure that we improve the rollout plan for changes 
like this in the future. I sincerely apologize for this change with no 
notice, I was surprised by it as well.

Regards,
Mike, AdWords API Team

On Monday, October 30, 2017 at 5:47:18 PM UTC-4, Zweitze wrote:
>
> Wow... I didn't expect this decision. Good I started anticipating on this 
> anyway.
>
> I hope one day someone writes a blog about this decision - why 
> CrossDeviceConversions is important enough to introduce this breaking 
> change, out of regular API releases, and introducing that in deprecated 
> versions as well. And I really do want to know why, anticipating such 
> situations is a big part of my job.
>
> But no hurry, I have more stressing tasks now!
>
>
>
> On Monday, October 30, 2017 at 10:00:50 PM UTC+1, Michael Cloonan (AdWords 
> API Team) wrote:
>>
>> Hello,
>>
>> This change to return '--' under some circumstances is intentional. This 
>> value indicates that there is not enough information to calculate a value 
>> yet.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Monday, October 30, 2017 at 12:46:15 PM UTC-4, Michael Cloonan 
>> (AdWords API Team) wrote:
>>>
>>> Hello,
>>>
>>> I have reached out to our engineering team to take a look. Hopefully we 
>>> will be able to revert to the previous behavior so '--' is not returned. I 
>>> will update here when I have more information.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Monday, October 30, 2017 at 6:41:46 AM UTC-4, Zweitze wrote:

 Looking further into this, I noticed that it does not always happen (!)

 Sometimes the report does go through. A possible explanation is that 
 only some API-servers have this new behavior, while others still have the 
 old behavior. Unfortunately, the .NET library we are using does not expose 
 the response headers of the reply, so I can't offer more information.

 Am I right to assume this is a problem that will be fixed on Google's 
 end, and we don't have to update our software to anticipate on this new 
 'feature'?



 On Monday, October 30, 2017 at 12:33:56 AM UTC+1, Zweitze wrote:
>
> I can confirm we got the same problem, since Friday Oct 27  03:30 
> CEST. This happens on about 40% of our accounts (we have hundreds).
>
> This is our report definition:
> 
> 
>https://adwords.google.com/api/adwords/cm/v201702
> ">
>CampaignId
>Date
>Device
>AdNetworkType2
>Conversions
>ViewThroughConversions
>ConversionValue
>CrossDeviceConversions
>AllConversions
>AllConversionValue
>
>CampaignStatus
>IN
>ENABLED
>PAUSED
>REMOVED
>
>
>20170903
>20171030
>
>
>https://adwords.google.com/api/adwords/cm/v201702;>Campaign 
> conversions 03-09-2017...30-10-2017
>https://adwords.google.com/api/adwords/cm/v201702
> ">CAMPAIGN_PERFORMANCE_REPORT
>https://adwords.google.com/api/adwords/cm/v201702
> ">CUSTOM_DATE
>https://adwords.google.com/api/adwords/cm/v201702
> ">GZIPPED_XML
> 
>
> That report gives about 70KB, starting with...:
> 
> 
> 
>  name='day' display='Day'/> name='networkWithSearchPartners' display='Network (with search 
> partners)'/> name='viewThroughConv' display='View-through conv.'/> name='totalConvValue' display='Total conv. value'/> name='crossDeviceConv' display='Cross-device conv.'/> name='allConv' 
> display='All conv.'/>
> 
>  networkWithSearchPartners='Google search' conversions='0.00' 
> viewThroughConv='0' totalConvValue='0.00' crossDeviceConv='--' 
> allConv='1.00' allConvValue='10.00'/>
>  conversions='0.00' viewThroughConv='0' totalConvValue='0.00' 
> crossDeviceConv='--' allConv='2.00' allConvValue='20.00'/>
>  networkWithSearchPartners='Google search' conversions='0.00' 
> viewThroughConv='0' totalConvValue='0.00' crossDeviceConv='--' 
> allConv='2.00' allConvValue='20.00'/>
>  conversions='0.00' viewThroughConv='0' totalConvValue='0.00' 
> crossDeviceConv='--' allConv='4.00' allConvValue='40.00'/>
>
>
> The Customer Id of the account for this particular output is 
> 520-317-8822
> Thanks in advance!
>
>
>
>
> On Friday, October 27, 2017 at 4:42:46 PM UTC+2, Shwetha Vastrad 
> (AdWords API Team) wrote:
>>
>> Hi Alex, 
>>
>> Could you provide the report definition being used along with the 
>> clientCustomerId of the accounts where you are getting 
>> CrossDeviceConversions as "--"? Please use *Reply privately 

Re: "--" for crossDeviceConversions since yesterday

2017-10-30 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

This change to return '--' under some circumstances is intentional. This 
value indicates that there is not enough information to calculate a value 
yet.

Regards,
Mike, AdWords API Team

On Monday, October 30, 2017 at 12:46:15 PM UTC-4, Michael Cloonan (AdWords 
API Team) wrote:
>
> Hello,
>
> I have reached out to our engineering team to take a look. Hopefully we 
> will be able to revert to the previous behavior so '--' is not returned. I 
> will update here when I have more information.
>
> Regards,
> Mike, AdWords API Team
>
> On Monday, October 30, 2017 at 6:41:46 AM UTC-4, Zweitze wrote:
>>
>> Looking further into this, I noticed that it does not always happen (!)
>>
>> Sometimes the report does go through. A possible explanation is that only 
>> some API-servers have this new behavior, while others still have the old 
>> behavior. Unfortunately, the .NET library we are using does not expose the 
>> response headers of the reply, so I can't offer more information.
>>
>> Am I right to assume this is a problem that will be fixed on Google's 
>> end, and we don't have to update our software to anticipate on this new 
>> 'feature'?
>>
>>
>>
>> On Monday, October 30, 2017 at 12:33:56 AM UTC+1, Zweitze wrote:
>>>
>>> I can confirm we got the same problem, since Friday Oct 27  03:30 CEST. 
>>> This happens on about 40% of our accounts (we have hundreds).
>>>
>>> This is our report definition:
>>> 
>>> 
>>>https://adwords.google.com/api/adwords/cm/v201702;>
>>>CampaignId
>>>Date
>>>Device
>>>AdNetworkType2
>>>Conversions
>>>ViewThroughConversions
>>>ConversionValue
>>>CrossDeviceConversions
>>>AllConversions
>>>AllConversionValue
>>>
>>>CampaignStatus
>>>IN
>>>ENABLED
>>>PAUSED
>>>REMOVED
>>>
>>>
>>>20170903
>>>20171030
>>>
>>>
>>>>> xmlns="https://adwords.google.com/api/adwords/cm/v201702;>Campaign 
>>> conversions 03-09-2017...30-10-2017
>>>https://adwords.google.com/api/adwords/cm/v201702
>>> ">CAMPAIGN_PERFORMANCE_REPORT
>>>https://adwords.google.com/api/adwords/cm/v201702
>>> ">CUSTOM_DATE
>>>https://adwords.google.com/api/adwords/cm/v201702
>>> ">GZIPPED_XML
>>> 
>>>
>>> That report gives about 70KB, starting with...:
>>> 
>>> 
>>> 
>>> >> name='day' display='Day'/>>> name='networkWithSearchPartners' display='Network (with search 
>>> partners)'/>>> name='viewThroughConv' display='View-through conv.'/>>> name='totalConvValue' display='Total conv. value'/>>> name='crossDeviceConv' display='Cross-device conv.'/>>> display='All conv.'/>
>>> 
>>> >> networkWithSearchPartners='Google search' conversions='0.00' 
>>> viewThroughConv='0' totalConvValue='0.00' crossDeviceConv='--' 
>>> allConv='1.00' allConvValue='10.00'/>
>>> >> viewThroughConv='0' totalConvValue='0.00' crossDeviceConv='--' 
>>> allConv='2.00' allConvValue='20.00'/>
>>> >> networkWithSearchPartners='Google search' conversions='0.00' 
>>> viewThroughConv='0' totalConvValue='0.00' crossDeviceConv='--' 
>>> allConv='2.00' allConvValue='20.00'/>
>>> >> viewThroughConv='0' totalConvValue='0.00' crossDeviceConv='--' 
>>> allConv='4.00' allConvValue='40.00'/>
>>>
>>>
>>> The Customer Id of the account for this particular output is 520-317-8822
>>> Thanks in advance!
>>>
>>>
>>>
>>>
>>> On Friday, October 27, 2017 at 4:42:46 PM UTC+2, Shwetha Vastrad 
>>> (AdWords API Team) wrote:

 Hi Alex, 

 Could you provide the report definition being used along with the 
 clientCustomerId of the accounts where you are getting 
 CrossDeviceConversions as "--"? Please use *Reply privately to author* 
 when 
 responding. 

 Thanks, 
 Shwetha, AdWords API Team.

>>>
>>>
>>

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Re: "--" for crossDeviceConversions since yesterday

2017-10-30 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I have reached out to our engineering team to take a look. Hopefully we 
will be able to revert to the previous behavior so '--' is not returned. I 
will update here when I have more information.

Regards,
Mike, AdWords API Team

On Monday, October 30, 2017 at 6:41:46 AM UTC-4, Zweitze wrote:
>
> Looking further into this, I noticed that it does not always happen (!)
>
> Sometimes the report does go through. A possible explanation is that only 
> some API-servers have this new behavior, while others still have the old 
> behavior. Unfortunately, the .NET library we are using does not expose the 
> response headers of the reply, so I can't offer more information.
>
> Am I right to assume this is a problem that will be fixed on Google's end, 
> and we don't have to update our software to anticipate on this new 
> 'feature'?
>
>
>
> On Monday, October 30, 2017 at 12:33:56 AM UTC+1, Zweitze wrote:
>>
>> I can confirm we got the same problem, since Friday Oct 27  03:30 CEST. 
>> This happens on about 40% of our accounts (we have hundreds).
>>
>> This is our report definition:
>> 
>> 
>>https://adwords.google.com/api/adwords/cm/v201702;>
>>CampaignId
>>Date
>>Device
>>AdNetworkType2
>>Conversions
>>ViewThroughConversions
>>ConversionValue
>>CrossDeviceConversions
>>AllConversions
>>AllConversionValue
>>
>>CampaignStatus
>>IN
>>ENABLED
>>PAUSED
>>REMOVED
>>
>>
>>20170903
>>20171030
>>
>>
>>> xmlns="https://adwords.google.com/api/adwords/cm/v201702;>Campaign 
>> conversions 03-09-2017...30-10-2017
>>https://adwords.google.com/api/adwords/cm/v201702
>> ">CAMPAIGN_PERFORMANCE_REPORT
>>https://adwords.google.com/api/adwords/cm/v201702
>> ">CUSTOM_DATE
>>https://adwords.google.com/api/adwords/cm/v201702
>> ">GZIPPED_XML
>> 
>>
>> That report gives about 70KB, starting with...:
>> 
>> 
>> 
>> > name='day' display='Day'/>> name='networkWithSearchPartners' display='Network (with search 
>> partners)'/>> name='viewThroughConv' display='View-through conv.'/>> name='totalConvValue' display='Total conv. value'/>> name='crossDeviceConv' display='Cross-device conv.'/>> display='All conv.'/>
>> 
>> > networkWithSearchPartners='Google search' conversions='0.00' 
>> viewThroughConv='0' totalConvValue='0.00' crossDeviceConv='--' 
>> allConv='1.00' allConvValue='10.00'/>
>> > viewThroughConv='0' totalConvValue='0.00' crossDeviceConv='--' 
>> allConv='2.00' allConvValue='20.00'/>
>> > networkWithSearchPartners='Google search' conversions='0.00' 
>> viewThroughConv='0' totalConvValue='0.00' crossDeviceConv='--' 
>> allConv='2.00' allConvValue='20.00'/>
>> > viewThroughConv='0' totalConvValue='0.00' crossDeviceConv='--' 
>> allConv='4.00' allConvValue='40.00'/>
>>
>>
>> The Customer Id of the account for this particular output is 520-317-8822
>> Thanks in advance!
>>
>>
>>
>>
>> On Friday, October 27, 2017 at 4:42:46 PM UTC+2, Shwetha Vastrad (AdWords 
>> API Team) wrote:
>>>
>>> Hi Alex, 
>>>
>>> Could you provide the report definition being used along with the 
>>> clientCustomerId of the accounts where you are getting 
>>> CrossDeviceConversions as "--"? Please use *Reply privately to author* when 
>>> responding. 
>>>
>>> Thanks, 
>>> Shwetha, AdWords API Team.
>>>
>>
>>
>

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Re: AWQL Reporting slowdown?

2017-10-18 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Thanks for the extra context. I will relay this to the team and I will 
share here when I have any updates.

Regards,
Mike, Adwords API Team

On Wednesday, October 18, 2017 at 5:53:17 AM UTC-4, AdWordsApiUser wrote:
>
> I don't have numbers prior to September 7, because we did not do per call 
> timing tests before the apparent slowdown.
>
> A nightly job, that pulled the same query for many thousand accounts, 
> would complete by 11AM. Starting September 7, it now runs till 5 PM. 
> Something happened between Sep 6 and Sep 7. This is the second slowdown 
> after the one that happened about 6 months ago (which was discussed in 
> detail in this forum as well)
>
> Cheers,
> MG
>
>
>
> On Tuesday, October 17, 2017 at 6:01:00 PM UTC+5:30, Michael Cloonan 
> (AdWords API Team) wrote:
>>
>> Hello,
>>
>> Thanks for the answers to my questions, AdWordsApiUser. For the last 
>> question, can you give the real-time it takes to run reports previously and 
>> now, rather than just how much slower it is relatively to before?
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Tuesday, October 17, 2017 at 3:02:12 AM UTC-4, Dorian Kind wrote:
>>>
>>> On Monday, 16 October 2017 20:28:44 UTC+2, AdWordsApiUser wrote:


 @Dorian, do you use TSV format by any chance? I keep suspecting that it 
 is something to do with TSV format reports, but I am not able to prove it 
 in experiments with a hundred or so reports. 

>>>
>>> No, we use CSV reports exclusively.
>>>
>>

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Re: AWQL Reporting slowdown?

2017-10-17 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Thanks for the answers to my questions, AdWordsApiUser. For the last 
question, can you give the real-time it takes to run reports previously and 
now, rather than just how much slower it is relatively to before?

Regards,
Mike, AdWords API Team

On Tuesday, October 17, 2017 at 3:02:12 AM UTC-4, Dorian Kind wrote:
>
> On Monday, 16 October 2017 20:28:44 UTC+2, AdWordsApiUser wrote:
>>
>>
>> @Dorian, do you use TSV format by any chance? I keep suspecting that it 
>> is something to do with TSV format reports, but I am not able to prove it 
>> in experiments with a hundred or so reports. 
>>
>
> No, we use CSV reports exclusively.
>

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Re: AWQL Reporting slowdown?

2017-09-27 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

No changes were made that should affect reporting speed, so I have some 
followup questions to see if we can determine the root cause here.

- Is this across all report types, or is there a specific report type where 
you're seeing the slower behavior?
- Do you see more rows get returned or anything else changed in the content 
of the reports?
- For a single report, how long did it take previously and how long does it 
take now?

Regards,
Mike, AdWords API Team

On Tuesday, September 26, 2017 at 8:02:13 AM UTC-4, Michael Cloonan 
(AdWords API Team) wrote:
>
> Hello,
>
> No updates yet. I will follow up with the team to see what they've found 
> so far. I will post here when I have any information to share.
>
> Regards,
> Mike, AdWords API Team
>
> On Tuesday, September 26, 2017 at 5:00:47 AM UTC-4, AdWordsApiUser wrote:
>>
>> Any updates on this? Thanks!
>>
>> On Thursday, September 21, 2017 at 12:32:37 PM UTC+5:30, AdWordsApiUser 
>> wrote:
>>>
>>> I saw this new thread mentioning the slowdown in TSV reports - we use 
>>> TSV reports exclusively - probably that is the issue - 
>>> https://groups.google.com/forum/?utm_medium=email_source=footer#!topic/adwords-api/lnuRYUwohNw
>>>
>>> A swift resolution will be appreciated :-)
>>>
>>> MG
>>>
>>>
>>> On Tuesday, September 19, 2017 at 8:04:09 PM UTC+8, Michael Cloonan 
>>> (AdWords API Team) wrote:

 Hello,

 No, that will not be necessary; you specifically specified AWQL so I 
 wanted to know if you had done any tests narrowing that down.

 When you say your "job", you mean that your job runs multiple reports 
 that, in aggregate, used to take 8 hours and now take 16, right? It's not 
 a 
 single report taking that long?

 I will pass along the details you sent privately to our engineering 
 team to investigate in the meanwhile.

 Regards,
 Mike, AdWords API Team

 On Monday, September 18, 2017 at 5:53:21 PM UTC-4, AdWordsApiUser wrote:
>
> Hi Michael,
>
> Thanks for your reply. We only use AWQL styled queries, so I don't 
> know right now if that could be the reason. Do you suggest that we try 
> using the definition styled reports and compare performance?  As I 
> mentioned earlier, my job that used to get over in 8 hours now takes 16.
>
> Cheers, 
> MG
>
>

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Re: AWQL Reporting slowdown?

2017-09-26 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

No updates yet. I will follow up with the team to see what they've found so 
far. I will post here when I have any information to share.

Regards,
Mike, AdWords API Team

On Tuesday, September 26, 2017 at 5:00:47 AM UTC-4, AdWordsApiUser wrote:
>
> Any updates on this? Thanks!
>
> On Thursday, September 21, 2017 at 12:32:37 PM UTC+5:30, AdWordsApiUser 
> wrote:
>>
>> I saw this new thread mentioning the slowdown in TSV reports - we use TSV 
>> reports exclusively - probably that is the issue - 
>> https://groups.google.com/forum/?utm_medium=email_source=footer#!topic/adwords-api/lnuRYUwohNw
>>
>> A swift resolution will be appreciated :-)
>>
>> MG
>>
>>
>> On Tuesday, September 19, 2017 at 8:04:09 PM UTC+8, Michael Cloonan 
>> (AdWords API Team) wrote:
>>>
>>> Hello,
>>>
>>> No, that will not be necessary; you specifically specified AWQL so I 
>>> wanted to know if you had done any tests narrowing that down.
>>>
>>> When you say your "job", you mean that your job runs multiple reports 
>>> that, in aggregate, used to take 8 hours and now take 16, right? It's not a 
>>> single report taking that long?
>>>
>>> I will pass along the details you sent privately to our engineering team 
>>> to investigate in the meanwhile.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Monday, September 18, 2017 at 5:53:21 PM UTC-4, AdWordsApiUser wrote:

 Hi Michael,

 Thanks for your reply. We only use AWQL styled queries, so I don't know 
 right now if that could be the reason. Do you suggest that we try using 
 the 
 definition styled reports and compare performance?  As I mentioned 
 earlier, 
 my job that used to get over in 8 hours now takes 16.

 Cheers, 
 MG



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Re: AWQL Reporting slowdown?

2017-09-19 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

No, that will not be necessary; you specifically specified AWQL so I wanted 
to know if you had done any tests narrowing that down.

When you say your "job", you mean that your job runs multiple reports that, 
in aggregate, used to take 8 hours and now take 16, right? It's not a 
single report taking that long?

I will pass along the details you sent privately to our engineering team to 
investigate in the meanwhile.

Regards,
Mike, AdWords API Team

On Monday, September 18, 2017 at 5:53:21 PM UTC-4, AdWordsApiUser wrote:
>
> Hi Michael,
>
> Thanks for your reply. We only use AWQL styled queries, so I don't know 
> right now if that could be the reason. Do you suggest that we try using the 
> definition styled reports and compare performance?  As I mentioned earlier, 
> my job that used to get over in 8 hours now takes 16.
>
> Cheers, 
> MG
>
>

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Re: AWQL Reporting slowdown?

2017-09-18 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Are you only seeing this issue with AWQL reports, or are you seeing the 
same issue if you run reports with the definition-style selector as well? 
I'm curious if it's AWQL-specific or if the slowdown is general to all 
reporting.

Regards,
Mike, AdWords API Team

On Monday, September 18, 2017 at 3:07:58 AM UTC-4, AdWordsApiUser wrote:
>
> Hi Shwetha,
>
> I sent you the details in a private message. Does the version of API we 
> use affect the speed? 
>
> Thanks,
> MG
>
> On Friday, September 15, 2017 at 1:32:20 AM UTC+8, Shwetha Vastrad 
> (AdWords API Team) wrote:
>>
>> Hi, 
>>
>> There isn't an ongoing issue that should be affecting report download 
>> latency via AdWords API. Could you provide the report definitions and the 
>> clientCustomerId where you observe the report download latency has 
>> increased? Could you also provide an approximate time when you started 
>> seeing this increase?
>>
>> Thanks,
>> Shwetha Vastrad
>> AdWords API Team.
>>
>

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Re: Unexpected error when adding member to CrmUserList

2017-08-23 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I apologize for the confusion. This feature is restricted to a whitelist. 
We mentioned this in the release notes 
,
 
and I will make sure that we update the documentation accordingly.

Regards,
Mike, AdWords API Team

On Wednesday, August 23, 2017 at 2:43:33 AM UTC-4, Andy Clarke wrote:
>
> public void AddAudienceMembers(AdwordsUserListService userListService, 
> long audienceId, string email, string userId)
> {
> List memberList = new List(email.Length);
>
> Member member = new Member();
> member.hashedEmail = Hash(Normalise(email[i]));
> member.userId = userId;
> memberList.Add(member);
>
> MutateMembersOperation mutateMembersOperation = new 
> MutateMembersOperation()
>  {
>  operand = new MutateMembersOperand { userListId = audienceId, membersList 
> = memberList.ToArray() },
>  @operator = Operator.ADD
>  };
>
> // Add members to the user list based on email addresses.
> MutateMembersReturnValue mutateMembersResult = 
> userListService.mutateMembers(new MutateMembersOperation[] { 
> mutateMembersOperation });
> mutateMembersResult.Dump();
> }
>
> Specifying the userId here causes the following error:
> operations[0].operand.membersList[0].userId
> NotWhitelistedError.CUSTOMER_NOT_WHITELISTED_FOR_API
>
> From the documentation on 
> https://developers.google.com/adwords/api/docs/reference/v201708/AdwordsUserListService.Member#userid
>  
> I was under the impression that only addressInfo was for whitelisted 
> customers.
>
>
> This sample was modified from 
> googleads-dotnet-lib\examples\AdWords\csharp\v201708\Remarketing\AddCrmBasedUserList.cs
>
> Thanks for any insights you may add.
> Andy Clarke
>

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Re: 500: Internal Server Error - CRITERIA_PERFORMANCE_REPORT

2017-08-23 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

The team has made progress on determining the cause of this issue, but a 
fix is still in progress. I will let you know as soon as I have more 
information.

Regards,
Mike, AdWords API Team

On Wednesday, August 23, 2017 at 2:15:24 AM UTC-4, Mediative Reporting 
wrote:
>
> Hello, is there any update on this issue?  We're still getting *Internal 
> Server Error* for those client accounts.
>
>
>
> On Thursday, August 17, 2017 at 11:43:53 AM UTC-4, Sreelakshmi Sasidharan 
> (AdWords API Team) wrote:
>>
>> Hi Sheena, 
>>
>> We are aware of this issue and currently our team is looking into this. 
>> Could you please share the complete report definition, client customer 
>> Id against which the report was run and the MCC ID your developer token is 
>> associated with? You could *Reply privately to the author* while sharing 
>> the details. 
>>
>> Thanks,
>> Sreelakshmi, AdWords API Team
>>
>

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Re: AdGroupAdService not returning all ads

2017-08-21 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Can you reply to me privately (top right dropdown on my post) with the Ad 
Group/Ad IDs of some ads that you expect should have been returned but were 
not?

Regards,
Mike, AdWords API Team

On Monday, August 21, 2017 at 3:58:29 AM UTC-4, Matej Drobnic wrote:
>
> Hi,
>
> I am having problems retrieving ads from Ad service.
> I can not get certain ads which I know that exist in adwords interface. 
> hope you can help.
>
> I am sending a SOAP request and response, can supply tokens in a private 
> message, if required.
> I have searched for an answer to this and including all statuses does not 
> help.
>
> Thanks in advance for your help.
>
> [Aug 21 2017 07:01:46.00 - INFO] POST 
> /api/adwords/cm/v201702/AdGroupAdService HTTP/1.1
> Host: adwords.google.com
> Connection: Keep-Alive
> User-Agent: PHP-SOAP/5.6.31-4+ubuntu16.04.1+deb.sury.org+4, gzip
> Accept-Encoding: gzip, deflate
> Content-Encoding: gzip
> Content-Type: text/xml; charset=utf-8
> SOAPAction: ""
> Content-Length: 783
> Authorization: Bearer ..
>
> 
> http://schemas.xmlsoap.org/soap/envelope/; xmlns:ns1="
> https://adwords.google.com/api/adwords/cm/v201702;>
>   
> 
>   9599521331
>   ..
>   online republic live rates (AwApi-PHP/17.0.0, 
> Common-PHP/17.0.0, PHP/5.6.31-4+ubuntu16.04.1+deb.sury.org
> +4)
> 
>   
>   
> 
>   
> Id
> Headline
> HeadlinePart1
> HeadlinePart2
> Description
> Description1
> Description2
> Url
> DisplayUrl
> CreativeFinalUrls
> CampaignId
> AdGroupId
> Status
> AdType
> 
>   AdGroupId
>   IN
>   17768381914
> 
> 
>   Status
>   IN
>   ENABLED
>   PAUSED
>   DISABLED
> 
> 
>   Id
>   NOT_IN
>   56985296794
>   56985466594
>   56985467554
>   56985468394
>   56985507754
>   83015891674
>   90025109074
>   90025109194
>   100925875234
>   100925878234
>   100925878474
>   100925878834
>   100925880514
>   195137849986
>   195137849989
>   195137849992
>   195137849995
>   195137849998
> 
> 
>   Id
>   ASCENDING
> 
> 
>   0
>   500
> 
>   
> 
>   
> 
>
> HTTP/1.1 200 OK
> Content-Type: text/xml; charset=UTF-8
> Content-Encoding: gzip
> Date: Mon, 21 Aug 2017 07:02:11 GMT
> Expires: Mon, 21 Aug 2017 07:02:11 GMT
> Cache-Control: private, max-age=0
> X-Content-Type-Options: nosniff
> X-Frame-Options: SAMEORIGIN
> X-XSS-Protection: 1; mode=block
> Server: GSE
> Alt-Svc: quic=":443"; ma=2592000; v="39,38,37,35"
> Transfer-Encoding: chunked
>
> 
> http://schemas.xmlsoap.org/soap/envelope/;>
>   
> https://adwords.google.com/api/adwords/cm/v201702;>
>   0005573e0ecfa7800a629ccd1d09de49
>   AdGroupAdService
>   get
>   1
>   321
> 
>   
>   
> https://adwords.google.com/api/adwords/cm/v201702
> ">
>   
> 0
> AdGroupAdPage
>   
> 
>   
> 
>

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Re: AdType for expanded dynamic search ad in AD_PERFORMANCE_REPORT

2017-06-26 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

We have a solution in the works but I have nothing to share publicly yet, 
unfortunately. As soon as it is ready I or someone from my team will follow 
up again on this thread with more details.

Regards,
Mike, AdWords API Team

On Monday, June 26, 2017 at 7:42:46 AM UTC-4, Dongliang Yu wrote:
>
> HI Michael,
>
> Do we have any update for the solution?
>
> Thanks!
>
> On Monday, June 19, 2017 at 8:24:11 PM UTC+8, Michael Cloonan (AdWords API 
> Team) wrote:
>>
>> Hello,
>>
>> Thank you for the extra information. We are currently discussing the best 
>> way to handle this. I will respond again to this thread when I have more 
>> information to share.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Sunday, June 18, 2017 at 10:49:10 PM UTC-4, Dongliang Yu wrote:
>>>
>>> Hi Mike,
>>>
>>> From other people's post, seems it does not work for all API versions.
>>>
>>> Can we say Expanded DSA is not supported to be downloaded separately 
>>> under its own category? And it cannot be supported until next API version 
>>> release? (use "UNKNOWN" is dangerous)
>>>
>>> Thanks!
>>>
>>> On Thursday, June 15, 2017 at 8:34:28 PM UTC+8, Michael Cloonan (AdWords 
>>> API Team) wrote:

 Hello,

 Can you confirm what version of the API you're using to make this 
 request? I believe it's an issue with how the reports are published, but 
 this may vary by version and knowing your version will help me narrow down.

 I believe that this is currently under the "UNKNOWN" umbrella, so I'm 
 going to look into seeing if we can publish a new enum value for these ad 
 types.

 Regards,
 Mike, AdWords API Team

 On Thursday, June 15, 2017 at 12:39:43 AM UTC-4, Dongliang Yu wrote:
>
> Hi,
>
> We use AdType predicate equals "DYNAMIC_SEARCH_AD" to download DSA ad 
> from AD_PERFORMANCE_REPORT.
>
> We have both old DSA ad and expanded DSA ad, now only old DSA ad can 
> be downloaded while expanded DSA ad cannot. However if we remove the 
> AdType 
> predicate, expanded DSA ad can be downloaded together with old DSA ad.
>
> What is the correct AdType for expanded DSA ad? We've tried 
> EXPANDED_DYNAMIC_SEARCH_AD etc but does not work.
>
> Thanks.
>


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Re: AdType for expanded dynamic search ad in AD_PERFORMANCE_REPORT

2017-06-19 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Thank you for the extra information. We are currently discussing the best 
way to handle this. I will respond again to this thread when I have more 
information to share.

Regards,
Mike, AdWords API Team

On Sunday, June 18, 2017 at 10:49:10 PM UTC-4, Dongliang Yu wrote:
>
> Hi Mike,
>
> From other people's post, seems it does not work for all API versions.
>
> Can we say Expanded DSA is not supported to be downloaded separately under 
> its own category? And it cannot be supported until next API version 
> release? (use "UNKNOWN" is dangerous)
>
> Thanks!
>
> On Thursday, June 15, 2017 at 8:34:28 PM UTC+8, Michael Cloonan (AdWords 
> API Team) wrote:
>>
>> Hello,
>>
>> Can you confirm what version of the API you're using to make this 
>> request? I believe it's an issue with how the reports are published, but 
>> this may vary by version and knowing your version will help me narrow down.
>>
>> I believe that this is currently under the "UNKNOWN" umbrella, so I'm 
>> going to look into seeing if we can publish a new enum value for these ad 
>> types.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Thursday, June 15, 2017 at 12:39:43 AM UTC-4, Dongliang Yu wrote:
>>>
>>> Hi,
>>>
>>> We use AdType predicate equals "DYNAMIC_SEARCH_AD" to download DSA ad 
>>> from AD_PERFORMANCE_REPORT.
>>>
>>> We have both old DSA ad and expanded DSA ad, now only old DSA ad can be 
>>> downloaded while expanded DSA ad cannot. However if we remove the AdType 
>>> predicate, expanded DSA ad can be downloaded together with old DSA ad.
>>>
>>> What is the correct AdType for expanded DSA ad? We've tried 
>>> EXPANDED_DYNAMIC_SEARCH_AD etc but does not work.
>>>
>>> Thanks.
>>>
>>

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Re: API Geo targeting, GEO_PERFORMANCE_REPORT, and Google Maps

2017-06-19 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

This forum is for help with the AdWords API specifically. If you have a 
question about the web interface, you should ask at the official AdWords 
community .

Regards,
Mike, AdWords API Team

On Saturday, June 17, 2017 at 8:49:46 AM UTC-4, cv wrote:
>
> Hello,
>
> Is it possible to get Locations to target based on the location entered? 
> like in the screen shots, If not the real Map ?
>
>
>
> On Monday, 27 April 2015 19:03:53 UTC+5:30, Michael Cloonan (AdWords API 
> Team) wrote:
>>
>> I apologize for the delayed response.
>>
>> Unfortunately, there is no way to get an overlay on a real map of what 
>> area corresponds to what location criteria through the API.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Wednesday, April 8, 2015 at 12:45:59 PM UTC-4, Justin Coon wrote:
>>>
>>> Hi,
>>>
>>> Maybe my choice of words was incorrect - lat/long. Let me restate what we 
>>> would like to do - we want to be able to mark the targeted regions, etc on 
>>> a map, just like AdWords does when choosing a targeted location (see 
>>> screenshot) -
>>>
>>> 
>>>  
>>> So the functionality is already there as evidenced in AdWords online, but I 
>>> don't know where I go for this. Please help?
>>>
>>> Thanks!
>>> Justin
>>>
>>>
>>> On Friday, February 27, 2015 at 8:34:16 AM UTC-6, Michael Cloonan 
>>> (AdWords API Team) wrote:

 Hello,

 The locations returned by this report correspond to the same criteria 
 that I outlined in my previous post. To my knowledge, there is no way to 
 get an actual latitude/longitude.

 Regards,
 Mike, AdWords API Team

 On Friday, February 27, 2015 at 9:21:21 AM UTC-5, Justin Coon wrote:
>
> Hi,
>
> While it's nice to show the targeting range, we are even more 
> interested in being able to show clients on a map where their clicks and 
> impressions are coming from (or not coming from). The only thing I saw 
> that 
> might be useable in this case was the mostspecificlocation in the 
> GEO_PERFORMANCE_REPORT, but I don't know what that field represents and 
> if 
> it's translateable to a lat/long on a Google map. Hopefully I'm making 
> some 
> sense here
> On Feb 27, 2015 8:07 AM, "Michael Cloonan (AdWords API Team)" <
> adwordsapiad...@google.com> wrote:
>
>> Hello,
>>
>> While we cannot help with the projection of this data onto Google 
>> Maps, you can find a complete list of what locations each Geo Targeting 
>> ID 
>> represents at our Geo Targeting reference page 
>> . 
>> This is analogous to using the LocationCriterionService 
>> 
>>  
>> for the lookup, but faster since you can avoid the API call if you keep 
>> a 
>> copy of the data locally.
>>
>> Although this won't work via the API, you can use the AdWords web 
>> interface to view these overlaid on a map to get an idea for what area 
>> you're targeting. If you go to the location targeting settings of your 
>> campaign in the web interface, then click on "Advanced Search", choosing 
>> location criteria will highlight their locations on the map.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>>
>>
>> On Thursday, February 26, 2015 at 12:05:57 PM UTC-5, Justin Coon 
>> wrote:
>>>
>>> Hello all
>>>
>>> We are looking to integrate adwords API geo targeting and reporting 
>>> with Google maps. What we would like to do is
>>>
>>> 1) Show clients their geotargeting range on a google map
>>> 2) Show clients reporting statistics for campaigns, overlaid on a 
>>> google map (something like a heatmap for impressions and clicks, etc)
>>>
>>> Does anyone have any experience with this? I am looking at the 
>>> GEO_PERFORMANCE_REPORT and looking for data that would be translatable 
>>> to 
>>> Google maps, or some data that I can port/convert to google maps...
>>>
>>> Thanks!
>>> Justin
>>>
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Re: Difference between keyword search volume trough API and Keyword planner tool

2017-06-16 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Unfortunately, there is no guarantee that the TargetingIdeaService or 
TrafficEstimatorService will offer exactly identical results to the Keyword 
Planner on the web interface. This may be one of those cases where the 
differences manifest, and there is simply nothing we can do to get them to 
match.

Since the same query with other keywords is getting results, this must not 
be because of the query itself, as that is capable of producing results. If 
you are consistently getting unexpected results (including no results) for 
a substantial number of keywords, we could take a closer look.

Regards,
Mike, AdWords API Team

On Friday, June 16, 2017 at 2:43:21 AM UTC-4, Sébastien François wrote:
>
> Hi Shwetha,
>
> Please find herebelow the options selected on the left in the menu of the 
> Keyword planner.
>
>
> 
>
>
> Thanks,
>
> Sébastien
>
> On Thursday, 15 June 2017 20:50:38 UTC+2, Shwetha Vastrad (AdWords API 
> Team) wrote:
>>
>> Hi Sebastian, 
>>
>> Could you provide the options selected in the Keyword Planner when you 
>> got the these results? This will be helpful for me to reproduce this 
>> scenario and further debug the issue. 
>>
>> Thanks,
>> Shwetha, AdWords API Team.
>>
>

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Re: Adwords API Upgraded to v201609 since more than a month but still it says "You've submitted 3.59% of your AdWords API requests to v201607 within the past seven days"

2017-06-16 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I just re-ran an analysis for this account, and it looks like all calls are 
on v201609 now. Perhaps the previous analysis was run right at the tail end 
of your transition.

Keep in mind that v201609 is the next version to be sunset, and is 
currently scheduled to be removed on October 2, 2017.

You can keep up to date with the full sunset schedule 
here: https://developers.google.com/adwords/api/docs/sunset-dates

Regards,
Mike, AdWords API Team

On Friday, June 16, 2017 at 12:30:50 AM UTC-4, Ronak Shah wrote:
>
> Hello Ivan,
>
> Any updates???
>
> I am waiting for your response.
>
> Thanks!
>
> On Thursday, June 15, 2017 at 6:55:59 PM UTC+5:30, Ronak Shah wrote:
>>
>> Hello Ivan,
>>
>> I have replied you privately with the attachment of copy of email.
>>
>> Please check and let me know regarding same.
>>
>> Thanks,
>> Ronak Shah
>>
>> On Thursday, June 15, 2017 at 3:53:43 PM UTC+5:30, Ivan Bautista wrote:
>>>
>>> Hi Ronak,
>>>
>>> Could you check if you were able to follow this migration guide 
>>>  
>>> when 
>>> migrating from version 201607 to 201609?
>>>
>>> Also, could you share to me privately (using* reply privately to 
>>> author *option) a copy of the email you're receiving?
>>>
>>> Regards,
>>> Ivan
>>> AdWords API Team 
>>>
>>

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Re: AdType for expanded dynamic search ad in AD_PERFORMANCE_REPORT

2017-06-15 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Can you confirm what version of the API you're using to make this request? 
I believe it's an issue with how the reports are published, but this may 
vary by version and knowing your version will help me narrow down.

I believe that this is currently under the "UNKNOWN" umbrella, so I'm going 
to look into seeing if we can publish a new enum value for these ad types.

Regards,
Mike, AdWords API Team

On Thursday, June 15, 2017 at 12:39:43 AM UTC-4, Dongliang Yu wrote:
>
> Hi,
>
> We use AdType predicate equals "DYNAMIC_SEARCH_AD" to download DSA ad from 
> AD_PERFORMANCE_REPORT.
>
> We have both old DSA ad and expanded DSA ad, now only old DSA ad can be 
> downloaded while expanded DSA ad cannot. However if we remove the AdType 
> predicate, expanded DSA ad can be downloaded together with old DSA ad.
>
> What is the correct AdType for expanded DSA ad? We've tried 
> EXPANDED_DYNAMIC_SEARCH_AD etc but does not work.
>
> Thanks.
>

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Re: ConversionTypeName segment in VIDEO_PERFORMANCE_REPORT cannot be used with Conversions metric

2017-06-15 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

In some cases, a single click can be counted towards more than one 
conversion type. In reports where this interaction would produce confusing 
or altogether incorrect data, the fields are instead marked as incompatible 
with each other.

Regards,
Mike, AdWords API Team

On Wednesday, June 14, 2017 at 3:33:45 PM UTC-4, Andrew Krock wrote:
>
> This looks like a bug to me, ConversionTypeName segment is not of much use 
> without a Conversions metric :).
>
> I checked all the other report types and only 3 that include 
> ConversionTypeName segment state it cannot be used with the Conversions 
> metric.
>
> Those reports are:
>
>- keywordless-query-report
>- keywordless-category-report
>- video-performance-report
>
>
> Is this a bug/design oversight on these reports?
>
> Thanks,
>
> Andrew
>

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Re: InternalApiError.UNEXPECTED_INTERNAL_API_ERROR

2017-06-06 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

We have rolled out some improvements to the MediaService that should reduce 
or eliminate these unexpected errors when uploading images.

Regards,
Mike, AdWords API Team

On Monday, April 17, 2017 at 5:10:54 AM UTC-4, irene.are...@jot-im.com 
wrote:
>
> Ok Anash, if I try again and the error appears, I tell you.
> Thanky you very much.
>
> On Thursday, March 30, 2017 at 1:01:04 PM UTC+2, irene@jot-im.com 
> wrote:
>>
>> Hi Mike,
>> thank you for your response! , but the error only appears if I upload 
>> more than 50 photos.
>>
>>
>> On Thursday, March 30, 2017 at 12:00:22 PM UTC+2, Mike wrote:
>>>
>>> Hi Irene
>>>
>>> Since last week I got the problem same you, I resolve by reduce operator 
>>> for batch job from 1000 operator per batch job to 200 operator per batch 
>>> job.
>>>
>>> hope this help
>>> Mike.
>>>
>>

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Re: Stalling batch jobs may be back?

2017-06-02 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

We have finalized all those jobs for you. We're looking into making sure 
that this doesn't continue to happen going forward with new jobs as well.

Regards,
Mike, AdWords API Team

On Thursday, June 1, 2017 at 8:57:24 AM UTC-4, Michael Cloonan (AdWords API 
Team) wrote:
>
> Hello,
>
> I have contacted the team to have them investigate those IDs and see if 
> they can get them canceled for you. I'll let you know when I hear back.
>
> Regards,
> Mike, AdWords API Team
>
> On Thursday, June 1, 2017 at 4:31:57 AM UTC-4, Džiugas Petkevičius wrote:
>>
>> I think we experiencing same problem. We have 25 batch jobs with status 
>> canceling stalled for more than 20 hours. All new batch jobs are stalled 
>> too. But at least new ones can be canceled.
>>
>> Stalled batch job ids: 504630851, 504630905, 504630932, 504630965, 
>> 504630983, 504631139, 504631166, 504631226, 504653183, 504654437, 
>> 504784504, 504784513, 504784528, 504961074, 504961098, 504961116, 
>> 504961122, 504961242, 504961272, 504961275, 504961299, 504961332, 
>> 504982419, 504982437, 504982470
>>
>> It would be perfect if someone from AdWords could remove them.  
>>
>

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Re: Stalling batch jobs may be back?

2017-06-01 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I have contacted the team to have them investigate those IDs and see if 
they can get them canceled for you. I'll let you know when I hear back.

Regards,
Mike, AdWords API Team

On Thursday, June 1, 2017 at 4:31:57 AM UTC-4, Džiugas Petkevičius wrote:
>
> I think we experiencing same problem. We have 25 batch jobs with status 
> canceling stalled for more than 20 hours. All new batch jobs are stalled 
> too. But at least new ones can be canceled.
>
> Stalled batch job ids: 504630851, 504630905, 504630932, 504630965, 
> 504630983, 504631139, 504631166, 504631226, 504653183, 504654437, 
> 504784504, 504784513, 504784528, 504961074, 504961098, 504961116, 
> 504961122, 504961242, 504961272, 504961275, 504961299, 504961332, 
> 504982419, 504982437, 504982470
>
> It would be perfect if someone from AdWords could remove them.  
>

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Re: Ad Performance Report. 'status' field return value

2017-05-24 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Thanks for the report. I do not believe this is expected; you should be 
getting values like "ENABLED" or "PAUSED", as you said. I will follow up 
with our engineering team and let you know when I have any information to 
share.

Regards,
Mike, AdWords API Team

On Wednesday, May 24, 2017 at 4:57:07 AM UTC-4, 郭文豪 wrote:
>
> Hello
>
> I'm wondering why 'status' attribute of 'AD_PERFORMANCE_REPORT' return 
> *'Status_Enabled', 
> 'Status_Paused'* instead of* 'ENABLED', 'PAUSED'* , when  I set 
> useRawEnumValues 
> as true
>
> The reference document indicates there are only three type of values exist 
> : 
>
> ENABLED enabled
> PAUSED paused
> DISABLED disabled
>
> Thanks
>

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Re: Get rules of a REMARKETING UserList

2017-05-03 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

That is correct, the advanced options do push it into the bucket of 
unsupported list types via the API. That should be included along with the 
other requested types from this thread, if that feature is indeed built out 
into the API. I can say that the team is still aware of the request, but I 
unfortunately cannot provide any timelines or guarantees as to whether it 
will make it into the API.

Regards,
Mike, AdWords API Team

On Wednesday, May 3, 2017 at 9:56:06 AM UTC-4, kondiment test wrote:
>
> Hi Mike!
>
> I want to say that I have created a list in the AdWords UI of type *Visitors 
> of a page*, but with *advanced options*, and when I import this list 
> through the API I get a list of type UserList, with listType null and with 
> no way of getting its rules.
>
> Is "Visitors of a page" with *advanced options* not available through the 
> API either or is this a bug?
>
> Thank you.
>

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Re: Rails Adwords API - cannot load such file -- adwords_api

2017-03-28 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Can you provide more details about exactly what you're trying to include? 
Once the adwords_api gem is installed, you should simply have to have a 
line:

require 'adwords_api'

If that's not working, please double-check that the google-adwords-api gem 
is correctly installed.

Regards,
Mike, AdWords API Team

On Tuesday, March 28, 2017 at 1:32:31 AM UTC-4, Arjun Rajkumar wrote:
>
> Hi Richard, 
>
> Were you able to get this fixed? Running into the same issue using Rails. 
>
> Getting a load error - 'cannot load such file -- adwords_api'
>
> I am requiring the 'adwords_api' file in the controller when getting this 
> error. 
>
> Would be great to know how you fixed this issue. 
>
> Thanks
>
> Arjun
>
>
>
>
> On Thursday, July 9, 2015 at 7:00:32 PM UTC+5:30, Michael Cloonan (AdWords 
> API Team) wrote:
>>
>> Hello Rick,
>>
>> We have an example app in Rails that might be helpful: 
>> https://github.com/googleads/google-api-ads-ruby/tree/master/adwords_api/examples/adwords_on_rails
>>
>> As for your specific error, if you don't specify a location for the 
>> config file, the client library will look in ENV['HOME'], not in your rails 
>> root directory. Take a look in the example's ApplicationController, in the 
>> create_adwords_api 
>> method 
>> .
>>  
>> Here, when instantiating the API, it passes the full file path so that it 
>> looks in the correct directory.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Wednesday, July 8, 2015 at 3:20:14 PM UTC-4, Richard Henry wrote:
>>>
>>> Hi,
>>>
>>> I am new to the AdWords API and I am using rails and will use the Client 
>>> Library provided. I am trying to integrate it with the Rails framework and 
>>> I've setup my adwords_api.yml in the config file and tried to require this 
>>> in my controller but I keep getting:
>>>
>>> cannot load such file -- 
>>> /Users/Richard/Desktop/wdi_13/projects/final_project/clean_project/adwords_app/config/adwords_api
>>>
>>> my controller code is:
>>>
>>> require "#{Rails.root}/config/adwords_api"
>>>
>>> class ReportsController < ApplicationController
>>>   
>>>   def index
>>> adwords = AdwordsApi::Api.new
>>> token = adwords.authorize()
>>>   end
>>>
>>>
>>> end
>>>
>>> I've looked into it and i thought it may be something to do with the 
>>> path, which is why I have the Rails.root there but the path with this is 
>>> definitely correct.
>>>
>>> Any help would be greatly appreciated!
>>>
>>> Thanks,
>>> Rick
>>>  
>>>
>>

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Re: BatchJob runtime performance issue

2017-03-27 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

The team has determined that the issues at this time were transient and 
that everything should be going smoothly again now. I apologize for the 
inconvenience.

Please make a new thread if the slowdowns occur again so that we can 
investigate!

Regards,
Mike, AdWords API Team

On Monday, March 13, 2017 at 1:22:58 PM UTC-4, Michael Cloonan (AdWords API 
Team) wrote:
>
> Hello,
>
> There are no particular performance guidelines or guarantees I can share 
> with you. The team is currently looking into why the BatchJobService may be 
> performing slower than expected, and I will let you know when I have any 
> more information.
>
> Regards,
> Mike, AdWords API Team
>
> On Monday, March 13, 2017 at 12:02:57 PM UTC-4, d...@easyleads.com wrote:
>>
>> Great.
>>
>> Is there "rule of thumb" on number of operations that is better to 
>> execute directly via the service?
>>
>> Thank you!
>>
>> On Monday, March 13, 2017 at 5:55:18 PM UTC+2, Vishal Vinayak (Adwords 
>> API Team) wrote:
>>>
>>> Hi,
>>>
>>> In case you need only a few operations per customer, you can send the 
>>> operations directly via the service (rather than using BatchJobService). 
>>> Meanwhile, I'll check with my team on why the performance has been slow for 
>>> the last few weeks. Myself or someone from my team would get back to you on 
>>> this thread. 
>>>
>>> Regards,
>>> Vishal, AdWords API Team
>>>
>>

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Re: BatchJob runtime performance issue

2017-03-13 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

There are no particular performance guidelines or guarantees I can share 
with you. The team is currently looking into why the BatchJobService may be 
performing slower than expected, and I will let you know when I have any 
more information.

Regards,
Mike, AdWords API Team

On Monday, March 13, 2017 at 12:02:57 PM UTC-4, d...@easyleads.com wrote:
>
> Great.
>
> Is there "rule of thumb" on number of operations that is better to execute 
> directly via the service?
>
> Thank you!
>
> On Monday, March 13, 2017 at 5:55:18 PM UTC+2, Vishal Vinayak (Adwords API 
> Team) wrote:
>>
>> Hi,
>>
>> In case you need only a few operations per customer, you can send the 
>> operations directly via the service (rather than using BatchJobService). 
>> Meanwhile, I'll check with my team on why the performance has been slow for 
>> the last few weeks. Myself or someone from my team would get back to you on 
>> this thread. 
>>
>> Regards,
>> Vishal, AdWords API Team
>>
>

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Re: BudgetOrdreService Whitelisting

2017-02-27 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

BudgetOrderService is only useful if you're using consolidated billing for 
invoices. If that's the case and you think it would help you out, please 
reply to me privately with a brief summary of the use case and the account 
ID you want whitelisted and I can file on your behalf.

Regards,
Mike, AdWords API Team

On Monday, February 27, 2017 at 10:02:49 AM UTC-5, 
mohammad.farro...@vivaki.com wrote:
>
>
> https://developers.google.com/adwords/api/docs/reference/v201607/BudgetOrderService
>
> I would like to know who should I contact to get our token whitelisted for 
> BudgetOrderService. 
>
> Thanks
>

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Re: What changes are included in the CustomerSyncService?

2016-12-01 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

No, changes like that should not affect the CustomerSyncService. The main 
use case of service is intended to keep the data structure of the account 
in sync if there are multiple entities that access the account. For 
example, you can grab a list of changes since the last time you looked at 
the account and update your local representation of the account to match 
the new canonical representation on the server.

Statistics and read-only attributes that are not settable by any users 
should not trigger any change in the CustomerSyncService.

Regards,
Mike, AdWords API Team

On Wednesday, November 30, 2016 at 7:58:54 PM UTC-5, David Antunes wrote:
>
> Hi,
>
> I get the feeling that the CustomerSyncService is reporting too many 
> changes
> Do changes for example in the FirstPageCPCBid, or TopOfThePageBid, etc of 
> an Ad for example count as "changed" in the CustomerSyncService?
>
> Many thanks!
> David 
>

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Re: auth.ini how to set up?

2016-11-29 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Most of the information that goes in the auth.ini file isn't related to any 
AdWords account. Your developer token authenticates that you're allowed to 
make API calls. The client ID and client secret tell the server what 
application is making the call.

The refresh token authenticates you as a user of a specific account, 
usually a manager account which gives you access to all child accounts 
within it. You can specify this on the fly to manage multiple accounts with 
separate refresh tokens.

Similarly, the client customer ID field tells the API what specific account 
you want to modify. If you want to act on multiple accounts, you can modify 
which account you're accessing on the fly.

You can find an example of how to set this all up programmatically instead 
of with the .ini file 
here: 
https://github.com/googleads/googleads-php-lib/blob/master/examples/AdWords/Auth/CreateAdWordsUserWithoutIniFile.php

Regards,
Mike, AdWords API Team

On Tuesday, November 29, 2016 at 9:34:43 AM UTC-5, 
michaelanthonyga...@gmail.com wrote:
>
> Hi.
>
> Do all these parameters need to belong to a single account only?
> Or can some of these parameters belong to other account and some belong to 
> another?
>
> Thank you.
>
> On Thursday, June 12, 2014 at 9:08:27 PM UTC+8, Michael Cloonan (AdWords 
> API Team) wrote:
>>
>> Hello,
>>
>> The developerToken is a string associated with your MCC, that must be 
>> approved, that would grant you access to perform API operations. You can 
>> read more information about how to get a developer token at our guide on 
>> signing 
>> up .
>> The userAgent is a custom string that uniquely identifies your platform. 
>> This is not something that comes from Google, but something that you can 
>> set.
>>
>> The client_id and client_secret are retrieved through the Google 
>> Developer Console.
>> The refresh_token is obtained using the client_id and client_secret. You 
>> can use one of our utilities in this section 
>> 
>>  
>> of the OAuth 2.0 guide to generate the refresh token.
>>
>> Let me know if you have any more questions or need more detailed 
>> instructions about any of these steps.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Wednesday, June 11, 2014 10:53:41 PM UTC-4, Fang Abel wrote:
>>>
>>> developerToken = "INSERT_DEVELOPER_TOKEN_HERE"
>>> userAgent = "INSERT_COMPANY_NAME_HERE"
>>>
>>>
>>> [OAUTH2]
>>> client_id = "INSERT_OAUTH2_CLIENT_ID_HERE"
>>> client_secret = "INSERT_OAUTH2_CLIENT_SECRET_HERE"
>>> refresh_token = "INSERT_OAUTH2_REFRESH_TOKEN_HERE"
>>>
>>> How to set the parameters of the above? I know client_id and 
>>> client_secret.  developerToken & userAgent & refresh_token From there 
>>> View?
>>>
>>

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Re: retrieve keyword ideas in bulk - using AdWords API / TargetingIdeaService

2016-11-28 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Yes, this is a correct usage. Each get request to the TargetingIdeaService 
is treated independently. You can use the same instance of 
TargetingIdeaService in your local code for each request.

Regards,
Mike, AdWords API Team

On Monday, November 28, 2016 at 1:52:57 PM UTC-5, javier.enc...@woow.com.uy 
wrote:
>
> Hie Mike,
> thanks for reaching out.
> I've implemented it that way now (one call for each deal).
>
> But I would like to be certain about one thing you mention:
> quote *"unique entities that each require separate contexts for the 
> TargetingIdeaService"*
>
> I am creating one *TargetingIdeaService* and  reusing it while I iterate 
> my deals changing the *keyword *passed as parameter in 
> *RelatedToQuerySearchParameter->queries* .
>
> Is this a correct use of *TargetingIdeaService* ?
> Does this imply that theses entities are using "*separate contexts*" as 
> you name it?
>
>
> Also I would like to know what is the default order in the keywords ideas 
> list I'm retrieving, compared to Keyword Planner which order these by 
> relevance...
>
>
> Thanks again
> /best
> /javier
>
>
>
>
>
>
>
>
> El lunes, 28 de noviembre de 2016, 11:04:09 (UTC-3), Michael Cloonan 
> (AdWords API Team) escribió:
>>
>> Hello,
>>
>> Each call to the TargetingIdeaService is only able to provide results for 
>> a single separate query. If you have 10k unique entities that each require 
>> separate contexts for the TargetingIdeaService, then unfortunately, yes, 
>> you will need to make 10k different calls.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Friday, November 25, 2016 at 8:50:14 AM UTC-5, javier...@woow.com.uy 
>> wrote:
>>>
>>> Hi Peter,
>>> thanks for a quick answer!
>>> Unfortunately id does not help me (maybe I'm not clear enough):
>>>
>>> your examples are all about ONE keyword (or several keywords related to 
>>> ONE entity) and how to make an API call to retrieve ideas for that keyword.
>>>
>>> Your example (in PHP) states something like this:
>>>
>>> RelatedToQuerySearchParameter relatedToQuerySearchParameter =
>>> new RelatedToQuerySearchParameter();
>>> relatedToQuerySearchParameter.setQueries(new String[]
>>> {"bakery", "pastries", "birthday cake"});
>>>
>>>
>>> What I understand these keywords are all related to the same "entity" 
>>> for which it tries to retrieve ideas...
>>>
>>> The Paging is about how many ideas I want to retrieve, right? (I only 
>>> want 5)
>>>
>>>
>>> We are running an e-commerce site and have 10k deals. *Do we need to 
>>> make an API call for each deal?*
>>>
>>>
>>> thanks again
>>> /best regards
>>> /javier
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> El viernes, 25 de noviembre de 2016, 4:27:46 (UTC-3), Peter Oliquino 
>>> escribió:

 Hi Javier,

 The TargetingIdeaService.get 
 
  will 
 still provide you your expected results. As mentioned in the document, 
 however, you will also need to implement Paging 
 
  as 
 large result require to be compressed through multiple calls using this 
 method. You may refer to our targeting ideas guide 
 
  and 
 our GetKeywordIdeas 
 
  exampe 
 (other languages are also available in the link) for more information. I 
 hope this helps and please let me know if you have any other concerns.

 Thanks and regards,
 Peter
 AdWords API Team

>>>

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Re: retrieve keyword ideas in bulk - using AdWords API / TargetingIdeaService

2016-11-28 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Each call to the TargetingIdeaService is only able to provide results for a 
single separate query. If you have 10k unique entities that each require 
separate contexts for the TargetingIdeaService, then unfortunately, yes, 
you will need to make 10k different calls.

Regards,
Mike, AdWords API Team

On Friday, November 25, 2016 at 8:50:14 AM UTC-5, javier.enc...@woow.com.uy 
wrote:
>
> Hi Peter,
> thanks for a quick answer!
> Unfortunately id does not help me (maybe I'm not clear enough):
>
> your examples are all about ONE keyword (or several keywords related to 
> ONE entity) and how to make an API call to retrieve ideas for that keyword.
>
> Your example (in PHP) states something like this:
>
> RelatedToQuerySearchParameter relatedToQuerySearchParameter =
> new RelatedToQuerySearchParameter();
> relatedToQuerySearchParameter.setQueries(new String[]
> {"bakery", "pastries", "birthday cake"});
>
>
> What I understand these keywords are all related to the same "entity" for 
> which it tries to retrieve ideas...
>
> The Paging is about how many ideas I want to retrieve, right? (I only want 
> 5)
>
>
> We are running an e-commerce site and have 10k deals. *Do we need to make 
> an API call for each deal?*
>
>
> thanks again
> /best regards
> /javier
>
>
>
>
>
>
>
> El viernes, 25 de noviembre de 2016, 4:27:46 (UTC-3), Peter Oliquino 
> escribió:
>>
>> Hi Javier,
>>
>> The TargetingIdeaService.get 
>> 
>>  will 
>> still provide you your expected results. As mentioned in the document, 
>> however, you will also need to implement Paging 
>> 
>>  as 
>> large result require to be compressed through multiple calls using this 
>> method. You may refer to our targeting ideas guide 
>> 
>>  and 
>> our GetKeywordIdeas 
>> 
>>  exampe 
>> (other languages are also available in the link) for more information. I 
>> hope this helps and please let me know if you have any other concerns.
>>
>> Thanks and regards,
>> Peter
>> AdWords API Team
>>
>

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Re: Bug Report: AccountPerformanceReport does not include data from Universal App Campaigns

2016-11-18 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Universal App Campaign data is only available in the Campaign Performance 
Report currently. I can share your feedback with the team that you'd like 
it in other reports as well.

Regards,
Mike, AdWords API Team

On Thursday, November 17, 2016 at 2:26:37 PM UTC-5, AdWordsApiUser wrote:
>
> I have sent you a private message with relevant details.
>
> On Friday, November 18, 2016 at 12:31:50 AM UTC+5:30, Vishal Vinayak 
> (Adwords API Team) wrote:
>>
>> Hi MG,
>>
>> I'm afraid I don't have access to extract data from your account for 
>> comparison purposes. To be able to proceed with your issue, I would need 
>> the SOAP XML report definitions 
>> 
>>  and 
>> the downloaded data files for each of the reports. Please click on *Reply 
>> privately to author* when responding.
>>
>> Regards,
>> Vishal, AdWords API Team 
>>
>

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Re: Hi experts i am gettting issue in setup google adwords api in php

2016-11-16 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

It appears that this account is an AdWords Express account, which I do not 
believe is accessible through the API. Please try following the same steps 
you tried but using a regular AdWords account to see if that resolves the 
issue.

Regards,
Mike, AdWords API Team

On Wednesday, November 16, 2016 at 2:44:13 AM UTC-5, testr...@gmail.com 
wrote:
>
> in the first scenerio i created the outh credentials from the same test 
> manager account , when i tried to execute  GetAccountHierarchy 
> 
>  example 
> i used the customer id which of my test manager account , it gave me 
> USER_PERMISSION_DENIED
>
> for the second scenerio i rechecked the the credentials with my test 
> manager account , the oauth credentials are associated with the 
> testr...@gmail.com (same test manager account)
>
> On Wednesday, November 16, 2016 at 1:07:44 PM UTC+5:30, test...@gmail.com 
> wrote:
>>
>> i followed the following steps:
>> 1) i created test manager account (testr...@gmail.com) from i create 
>> adwords api credentials 
>> 2) Then i used developer console from testr...@gmail.com to generate 
>> oauth credentials
>> 3) then i followed instruction to generate refreshtoken fromn 
>> GetRefreshtoken.php 
>> 4) i used the customer id for testr...@gmail.com(test manager account) 
>> to test if the api is working but it is giving me the api issue : 
>> USER_PERMISSION_DENIED 
>> 
>> .
>> 5) now i am unable to figure out what exactly i need to do get it run 
>> successfull
>>
>> On Wednesday, November 16, 2016 at 11:56:14 AM UTC+5:30, 
>> test...@gmail.com wrote:
>>>
>>>
>>> i have followed all the steps to create a refresh token and usign php 
>>> sdk (github) provided by google ,
>>> when i try to fetch a user campaign i am getting the following errror , 
>>> i am using a test account and making a request on test account to fetch but 
>>> sill getting the same error
>>>
>>> An error has occurred: [AuthorizationError.USER_PERMISSION_DENIED @ ; 
>>> trigger:''] 
>>>
>>> what do i need to do ?
>>> i am using testr...@gmail.com as my test manager account.
>>>
>>

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Re: Trying to find some c# sample code for sending a Dynamic Remarketing csv file up to Google's AdWords system.

2016-11-16 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

When I said "ad creation", I was referring to "Dynamic Ads" as described 
here: https://support.google.com/adwords/answer/3124536

This cannot be done via the API, and is a one-time step that needs to be 
done on the web interface before you begin.

Yes, feeds are very much like custom databases of information that are 
stored in AdWords. You can think of a Feed as a table, a FeedAttribute as a 
column, a FeedItem as a row, and a FeedItemAttributeValue as a cell within 
a row.

Essentially, get your dynamic remarketing ads into a very basic but 
functional state using the web interface (one-time setup), and then you can 
use the API to add/remove feed items from the feed you're using to power 
them to change what ads are able to show.

Regards,
Mike, AdWords API Team

On Wednesday, November 16, 2016 at 12:14:37 AM UTC-5, Justin wrote:
>
> Hi Mike - thanks for the reply :) really appreciate it (and to the others 
> who have also helped out :) 
>
> > You should be able to create thousands of feed items in a single mutate 
> request by adding more operations
> Ok - kewl :) i'll have to figure out how to do that and off I go :)
>
> >initial setup has to be done on the web interface
> Ok :)
>
> > and any ad creation has to be done on the web interface
> hmm.. ad creation?
>
> > but you can add and remove feed items to populate ad data with the API
>
> hmm Ok :( I'm confused :(
>
> So a feed is like a database table right? Where 1 feed will hold many feed 
> items (aka rows).
>
> so if i wish to do some dynamic remarketing for property listings (as the 
> example in the guide is doing), I would (somehow) create a PropertyListing 
> feed manually in the Web/UI and then somehow use the API to add/remove 
> Property Listings that are for sale on the market?
> If yes .. then where do 'ads' come into this? I thought each feed item 
> (aka each property listing) is an ad?
>
> -J-
>

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Re: Trying to find some c# sample code for sending a Dynamic Remarketing csv file up to Google's AdWords system.

2016-11-15 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

You can modify what data appears in these ads using the Feed Services, but 
you don't have to limit to one request at a time. You should be able to 
create thousands of feed items in a single mutate request by adding more 
operations. The guide probably only shows one because it wants to show a 
basic case that can be expanded.

Maintain means that the initial setup has to be done on the web interface, 
and any ad creation has to be done on the web interface, but you can add 
and remove feed items to populate ad data with the API, and this can be 
done in bulk.

Regards,
Mike, AdWords API Team

On Monday, November 14, 2016 at 11:55:17 PM UTC-5, Justin wrote:
>
> Hi Peter - thanks again for the prompt reply.
>
> So are you saying this:
>
>
> - First, manually create a feed and manually upload some initial data to 
> your adwords account. (Refer to the other AdWords Community Forum about how 
> this can be done).
> - Now, u can use the AdWords API to push up new products, *one at a time* 
> ?
>
> Taken from the guide (which you've linked above) with emphasis, mine.
>
> "Using the AdWords API, you can *maintain *the Feeds, FeedMappings and 
> FeedItems that drive your Dynamic Remarketing ads on the Display Network."
>
> What does _maintain_ mean? 
> - You can only upload 1x product or remove 1x product, per API call?
> - The feed, etc has to be manually created via the UI?
>
> That guide is using Java for their example and using RealEstate listings 
> as the example-product. So - using that guide as an example .. imagine I 
> have a list of 10 thousand or 50 thousand real estate listings I wish to 
> upload to AdWords for dynamic remarketing. Can this be done, based on that 
> guide?
>
> I'm sorry if I sound or confused - I've been spending a fair amount of 
> time on this and i'm so stumped. I'm not trying to be rude, though so 
> please don't take my questions as sounding rude or ungrateful.
>
> -J-
>

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Re: Stalling batch jobs may be back?

2016-11-07 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I've passed along the ID you gave, and the team will check whether that's 
the same issue as the previous one you encountered.

I believe that you may be able to reduce risk of this occurring by 
splitting jobs into multiple smaller batches, but I am confirming with the 
team about whether or not that will actually help, and if there are any 
other actions you can take to minimize the chances.

Regards,
Mike, AdWords API Team

On Friday, November 4, 2016 at 5:14:50 PM UTC-4, Adrian Ghizaru wrote:
>
> Thank you so much, we've been able to upload all batches... except the 
> last one (job id 397817899). It seems to be stuck at 100,000 ops executed.
>
> Could you please give us a hint as to what edge case we're tripping? Given 
> that it's happened on 3 separate occasions, it's probably worth it for us 
> to invest some effort in avoiding this case in our scripts.
>
> Cheers, and apologies for pestering you!
> - Adrian.
>
> On Friday, November 4, 2016 at 8:28:59 AM UTC-4, Michael Cloonan (AdWords 
> API Team) wrote:
>>
>> Hello,
>>
>> We have cleared out the current queue of stalled jobs for your account, 
>> and have generated download URLs for those jobs so you can fetch results 
>> for each one.
>>
>> Please let me know if this issue recurs while we're working on fixing the 
>> underlying problem.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Wednesday, November 2, 2016 at 8:43:35 AM UTC-4, Michael Cloonan 
>> (AdWords API Team) wrote:
>>>
>>> Hello,
>>>
>>> I apologize for the slow response. I will see what we can do about the 
>>> currently running jobs to clear things up and let you run new ones.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Monday, October 31, 2016 at 9:46:11 AM UTC-4, Adrian Ghizaru wrote:

 Hi Mike!

 Thank you so much for looking into it! Unfortunately, we're unable to 
 start any new jobs due to DISK_QUOTA_EXCEEDED errors. It doesn't seem like 
 we can do anything about it on our end, whenever I try to cancel one of 
 those jobs it stays stuck in a CANCELING state. Would you be able to 
 remove 
 them from your end please?

 Thanks again for your assistance,
 - Adrian.

 On Monday, October 31, 2016 at 8:55:09 AM UTC-4, Michael Cloonan 
 (AdWords API Team) wrote:
>
> Hello,
>
> These jobs actually ran into a very rare issue that caused the stall. 
> My suggestion is to retry these specific operations, and it will likely 
> not 
> recur. You may be able to reduce the likeliness even more by splitting 
> the 
> job into a few smaller batches.
>
> Engineering is planning a fix for this issue as well, although I don't 
> have a timeframe for when it might be available. For now, you should take 
> the steps I mentioned above if you run into more cases like this.
>
> Regards,
> Mike, AdWords API Team
>
> On Friday, October 28, 2016 at 12:39:04 PM UTC-4, Michael Cloonan 
> (AdWords API Team) wrote:
>>
>> Hello,
>>
>> Thanks for the report. I'm going to look into it and let you know 
>> what I find.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Friday, October 28, 2016 at 11:28:03 AM UTC-4, Adrian Ghizaru 
>> wrote:
>>>
>>> Hello!
>>>
>>> We are experiencing problems similar to the stalling batch jobs from 
>>> May - July of this year [1]. On our test account at Busbud 
>>> (760-779-2587) 
>>> we have 4 jobs stalled for over a week and 2 more since last night:
>>>
>>> 387400054 - CANCELING - 23% - 8 ops executed
>>> 387460843 - ACTIVE - 0% - 0 ops executed
>>> 387571183 - CANCELING - 0% - 0 ops executed
>>> 387643878 - ACTIVE - 0% - 0 ops executed
>>>
>>> 393500269 - ACTIVE - 19% - 65000 ops executed
>>> 393620888 - ACTIVE - 2% - 5000 ops executed
>>>
>>> I cancelled the first job after about 4 days of being stuck at 80K 
>>> ops, and the second one after about 7 days because we started 
>>> getting DISK_QUOTA_EXCEEDED errors.
>>>
>>> Thank you for your help.
>>>
>>> [1] 
>>> https://groups.google.com/forum/#!topic/adwords-api/J6fDOsLQkpc/discussion
>>>
>>

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Re: Stalling batch jobs may be back?

2016-11-04 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

We have cleared out the current queue of stalled jobs for your account, and 
have generated download URLs for those jobs so you can fetch results for 
each one.

Please let me know if this issue recurs while we're working on fixing the 
underlying problem.

Regards,
Mike, AdWords API Team

On Wednesday, November 2, 2016 at 8:43:35 AM UTC-4, Michael Cloonan 
(AdWords API Team) wrote:
>
> Hello,
>
> I apologize for the slow response. I will see what we can do about the 
> currently running jobs to clear things up and let you run new ones.
>
> Regards,
> Mike, AdWords API Team
>
> On Monday, October 31, 2016 at 9:46:11 AM UTC-4, Adrian Ghizaru wrote:
>>
>> Hi Mike!
>>
>> Thank you so much for looking into it! Unfortunately, we're unable to 
>> start any new jobs due to DISK_QUOTA_EXCEEDED errors. It doesn't seem like 
>> we can do anything about it on our end, whenever I try to cancel one of 
>> those jobs it stays stuck in a CANCELING state. Would you be able to remove 
>> them from your end please?
>>
>> Thanks again for your assistance,
>> - Adrian.
>>
>> On Monday, October 31, 2016 at 8:55:09 AM UTC-4, Michael Cloonan (AdWords 
>> API Team) wrote:
>>>
>>> Hello,
>>>
>>> These jobs actually ran into a very rare issue that caused the stall. My 
>>> suggestion is to retry these specific operations, and it will likely not 
>>> recur. You may be able to reduce the likeliness even more by splitting the 
>>> job into a few smaller batches.
>>>
>>> Engineering is planning a fix for this issue as well, although I don't 
>>> have a timeframe for when it might be available. For now, you should take 
>>> the steps I mentioned above if you run into more cases like this.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Friday, October 28, 2016 at 12:39:04 PM UTC-4, Michael Cloonan 
>>> (AdWords API Team) wrote:

 Hello,

 Thanks for the report. I'm going to look into it and let you know what 
 I find.

 Regards,
 Mike, AdWords API Team

 On Friday, October 28, 2016 at 11:28:03 AM UTC-4, Adrian Ghizaru wrote:
>
> Hello!
>
> We are experiencing problems similar to the stalling batch jobs from 
> May - July of this year [1]. On our test account at Busbud (760-779-2587) 
> we have 4 jobs stalled for over a week and 2 more since last night:
>
> 387400054 - CANCELING - 23% - 8 ops executed
> 387460843 - ACTIVE - 0% - 0 ops executed
> 387571183 - CANCELING - 0% - 0 ops executed
> 387643878 - ACTIVE - 0% - 0 ops executed
>
> 393500269 - ACTIVE - 19% - 65000 ops executed
> 393620888 - ACTIVE - 2% - 5000 ops executed
>
> I cancelled the first job after about 4 days of being stuck at 80K 
> ops, and the second one after about 7 days because we started 
> getting DISK_QUOTA_EXCEEDED errors.
>
> Thank you for your help.
>
> [1] 
> https://groups.google.com/forum/#!topic/adwords-api/J6fDOsLQkpc/discussion
>


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Re: Stalling batch jobs may be back?

2016-11-02 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I apologize for the slow response. I will see what we can do about the 
currently running jobs to clear things up and let you run new ones.

Regards,
Mike, AdWords API Team

On Monday, October 31, 2016 at 9:46:11 AM UTC-4, Adrian Ghizaru wrote:
>
> Hi Mike!
>
> Thank you so much for looking into it! Unfortunately, we're unable to 
> start any new jobs due to DISK_QUOTA_EXCEEDED errors. It doesn't seem like 
> we can do anything about it on our end, whenever I try to cancel one of 
> those jobs it stays stuck in a CANCELING state. Would you be able to remove 
> them from your end please?
>
> Thanks again for your assistance,
> - Adrian.
>
> On Monday, October 31, 2016 at 8:55:09 AM UTC-4, Michael Cloonan (AdWords 
> API Team) wrote:
>>
>> Hello,
>>
>> These jobs actually ran into a very rare issue that caused the stall. My 
>> suggestion is to retry these specific operations, and it will likely not 
>> recur. You may be able to reduce the likeliness even more by splitting the 
>> job into a few smaller batches.
>>
>> Engineering is planning a fix for this issue as well, although I don't 
>> have a timeframe for when it might be available. For now, you should take 
>> the steps I mentioned above if you run into more cases like this.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Friday, October 28, 2016 at 12:39:04 PM UTC-4, Michael Cloonan 
>> (AdWords API Team) wrote:
>>>
>>> Hello,
>>>
>>> Thanks for the report. I'm going to look into it and let you know what I 
>>> find.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Friday, October 28, 2016 at 11:28:03 AM UTC-4, Adrian Ghizaru wrote:

 Hello!

 We are experiencing problems similar to the stalling batch jobs from 
 May - July of this year [1]. On our test account at Busbud (760-779-2587) 
 we have 4 jobs stalled for over a week and 2 more since last night:

 387400054 - CANCELING - 23% - 8 ops executed
 387460843 - ACTIVE - 0% - 0 ops executed
 387571183 - CANCELING - 0% - 0 ops executed
 387643878 - ACTIVE - 0% - 0 ops executed

 393500269 - ACTIVE - 19% - 65000 ops executed
 393620888 - ACTIVE - 2% - 5000 ops executed

 I cancelled the first job after about 4 days of being stuck at 80K ops, 
 and the second one after about 7 days because we started 
 getting DISK_QUOTA_EXCEEDED errors.

 Thank you for your help.

 [1] 
 https://groups.google.com/forum/#!topic/adwords-api/J6fDOsLQkpc/discussion

>>>

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Re: Stalling batch jobs may be back?

2016-10-31 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

These jobs actually ran into a very rare issue that caused the stall. My 
suggestion is to retry these specific operations, and it will likely not 
recur. You may be able to reduce the likeliness even more by splitting the 
job into a few smaller batches.

Engineering is planning a fix for this issue as well, although I don't have 
a timeframe for when it might be available. For now, you should take the 
steps I mentioned above if you run into more cases like this.

Regards,
Mike, AdWords API Team

On Friday, October 28, 2016 at 12:39:04 PM UTC-4, Michael Cloonan (AdWords 
API Team) wrote:
>
> Hello,
>
> Thanks for the report. I'm going to look into it and let you know what I 
> find.
>
> Regards,
> Mike, AdWords API Team
>
> On Friday, October 28, 2016 at 11:28:03 AM UTC-4, Adrian Ghizaru wrote:
>>
>> Hello!
>>
>> We are experiencing problems similar to the stalling batch jobs from May 
>> - July of this year [1]. On our test account at Busbud (760-779-2587) we 
>> have 4 jobs stalled for over a week and 2 more since last night:
>>
>> 387400054 - CANCELING - 23% - 8 ops executed
>> 387460843 - ACTIVE - 0% - 0 ops executed
>> 387571183 - CANCELING - 0% - 0 ops executed
>> 387643878 - ACTIVE - 0% - 0 ops executed
>>
>> 393500269 - ACTIVE - 19% - 65000 ops executed
>> 393620888 - ACTIVE - 2% - 5000 ops executed
>>
>> I cancelled the first job after about 4 days of being stuck at 80K ops, 
>> and the second one after about 7 days because we started 
>> getting DISK_QUOTA_EXCEEDED errors.
>>
>> Thank you for your help.
>>
>> [1] 
>> https://groups.google.com/forum/#!topic/adwords-api/J6fDOsLQkpc/discussion
>>
>

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Re: Stalling batch jobs may be back?

2016-10-28 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Thanks for the report. I'm going to look into it and let you know what I 
find.

Regards,
Mike, AdWords API Team

On Friday, October 28, 2016 at 11:28:03 AM UTC-4, Adrian Ghizaru wrote:
>
> Hello!
>
> We are experiencing problems similar to the stalling batch jobs from May - 
> July of this year [1]. On our test account at Busbud (760-779-2587) we have 
> 4 jobs stalled for over a week and 2 more since last night:
>
> 387400054 - CANCELING - 23% - 8 ops executed
> 387460843 - ACTIVE - 0% - 0 ops executed
> 387571183 - CANCELING - 0% - 0 ops executed
> 387643878 - ACTIVE - 0% - 0 ops executed
>
> 393500269 - ACTIVE - 19% - 65000 ops executed
> 393620888 - ACTIVE - 2% - 5000 ops executed
>
> I cancelled the first job after about 4 days of being stuck at 80K ops, 
> and the second one after about 7 days because we started 
> getting DISK_QUOTA_EXCEEDED errors.
>
> Thank you for your help.
>
> [1] 
> https://groups.google.com/forum/#!topic/adwords-api/J6fDOsLQkpc/discussion
>

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Re: Question About Label Limits

2016-10-27 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

That is correct. You can have 100,000 total different labels, but a given 
label can apply to any number of entities.

Regards,
Mike, AdWords API Team

On Thursday, October 27, 2016 at 11:49:36 AM UTC-4, Dorian Kind wrote:
>
> Hi Mike,
>
> many thanks for your quick response and the documentation update. I'm not 
> sure if I understand the "Maximum number of labels that can be applied to 
> entities [...] within an account" correctly.
>
> Does this mean that you can have up to 100'000 *different* labels within 
> an account?
>
> If so, can you confirm that there is no limit on the number of "applied 
> labels" apart from the fact that each entity can have a maximum of 50 
> labels applied—so only accounting for the dominant limit of 5 million 
> criteria per Adwords account, that would theoretically sum up to 250 
> million applied labels?
>
> I am asking because we have accounts where over 100'000 adgroups have 
> labels applied (though only about 10 different labels).
>
> Thanks again and best regards,
> Dorian
>
> On Thursday, October 27, 2016 at 4:27:33 PM UTC+2, Michael Cloonan 
> (AdWords API Team) wrote:
>>
>> Hello,
>>
>> I have updated the documentation on limits to address the parts that were 
>> missing before. Please see the updated documentation and let me know if you 
>> still have any questions.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Monday, October 24, 2016 at 1:44:15 PM UTC-4, Michael Cloonan (AdWords 
>> API Team) wrote:
>>>
>>> Hello Dorian,
>>>
>>> This is a great question. I'm not sure of the specific limits, so I'm 
>>> going to do a little research to find out, and I will update the 
>>> documentation to show my findings. I'll let you know as soon as I have an 
>>> answer.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Monday, October 24, 2016 at 11:57:15 AM UTC-4, Dorian Kind wrote:

 Hey there,

 on the limits page of the API documentation there's a section about 
 "Labels" (
 https://developers.google.com/adwords/api/docs/appendix/limits#label). 
 From the description of the two limits, I would assume they are specific 
 to 
 AccountLabels (even though the links in the "Error" column send you to the 
 LabelService and not the AccountLabelService).

 Seeing as there is no other mention of Labels on the page, I wonder 
 what the actual limits for non-account labels are, especially whether 
 there 
 is a maximum number of entities (campaigns, ad groups etc.) to which you 
 can link a single label.

 Thanks for any feedback and best regards,
 Dorian

>>>

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Re: Question About Label Limits

2016-10-27 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I have updated the documentation on limits to address the parts that were 
missing before. Please see the updated documentation and let me know if you 
still have any questions.

Regards,
Mike, AdWords API Team

On Monday, October 24, 2016 at 1:44:15 PM UTC-4, Michael Cloonan (AdWords 
API Team) wrote:
>
> Hello Dorian,
>
> This is a great question. I'm not sure of the specific limits, so I'm 
> going to do a little research to find out, and I will update the 
> documentation to show my findings. I'll let you know as soon as I have an 
> answer.
>
> Regards,
> Mike, AdWords API Team
>
> On Monday, October 24, 2016 at 11:57:15 AM UTC-4, Dorian Kind wrote:
>>
>> Hey there,
>>
>> on the limits page of the API documentation there's a section about 
>> "Labels" (
>> https://developers.google.com/adwords/api/docs/appendix/limits#label). 
>> From the description of the two limits, I would assume they are specific to 
>> AccountLabels (even though the links in the "Error" column send you to the 
>> LabelService and not the AccountLabelService).
>>
>> Seeing as there is no other mention of Labels on the page, I wonder what 
>> the actual limits for non-account labels are, especially whether there is a 
>> maximum number of entities (campaigns, ad groups etc.) to which you can 
>> link a single label.
>>
>> Thanks for any feedback and best regards,
>> Dorian
>>
>

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Re: Question About Label Limits

2016-10-24 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello Dorian,

This is a great question. I'm not sure of the specific limits, so I'm going 
to do a little research to find out, and I will update the documentation to 
show my findings. I'll let you know as soon as I have an answer.

Regards,
Mike, AdWords API Team

On Monday, October 24, 2016 at 11:57:15 AM UTC-4, Dorian Kind wrote:
>
> Hey there,
>
> on the limits page of the API documentation there's a section about 
> "Labels" (
> https://developers.google.com/adwords/api/docs/appendix/limits#label). 
> From the description of the two limits, I would assume they are specific to 
> AccountLabels (even though the links in the "Error" column send you to the 
> LabelService and not the AccountLabelService).
>
> Seeing as there is no other mention of Labels on the page, I wonder what 
> the actual limits for non-account labels are, especially whether there is a 
> maximum number of entities (campaigns, ad groups etc.) to which you can 
> link a single label.
>
> Thanks for any feedback and best regards,
> Dorian
>

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Re: Different results in Web Interface and API

2016-10-13 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Not yet. The engineering team is still investigating. I will update here as 
I have more to share.

Regards,
Mike, AdWords API Team

On Thursday, October 13, 2016 at 9:27:40 AM UTC-4, Владислав Соколенко 
wrote:
>
> Hello.
>
> Can you tell me, is problem solved or not?
>
> четверг, 15 сентября 2016 г., 17:14:20 UTC+3 пользователь Michael Cloonan 
> (AdWords API Team) написал:
>>
>> Hello,
>>
>> I apologize for the very slow turnaround on this issue. I have escalated 
>> internally again as much as I am able to, so hopefully someone will take a 
>> serious look soon. Until then, unfortunately, I have nothing more to share.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>>

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Re: ERROR_GETTING_RESPONSE_FROM_BACKEND- Unable to read report data

2016-10-11 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I will look into how we can improve this to be more discoverable. That is a 
good point that the field name represents different pieces of data 
depending on the context.

Thanks for the feedback.

Regards,
Mike, AdWords API Team

On Tuesday, October 11, 2016 at 1:52:53 PM UTC-4, Tyler Murphy wrote:
>
> That's surprising. All other fields I know of filter on the same values 
> you'd get if you included the field in your SELECT clause. There are both 
> "Labels" and "LabelIds" fields for the CAMPAIGN_PERFORMANCE_REPORT 
> .
>  
> Why does a filter for "Labels" filter on the "LabelIds" values?
>
> In any case, could a more helpful error message be returned? An update to 
> the documentation to point out the way this works might also be helpful.
>

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Re: ERROR_GETTING_RESPONSE_FROM_BACKEND- Unable to read report data

2016-10-11 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

The current behavior is the intended behavior. I was under an incorrect 
impression when I was first trying to diagnose the issue.

Regards,
Mike, AdWords API Team

On Tuesday, October 11, 2016 at 12:52:17 PM UTC-4, Tyler Murphy wrote:
>
> Will the behavior be changed so that it works the way it's supposed to?
>
> On Wednesday, September 21, 2016 at 2:46:17 PM UTC-4, Tyler Murphy wrote:
>>
>> Yep, that works. Thanks for the help.
>>
>

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Re: Overdelivery Credits not reported in BudgetOrder spendingLimit

2016-10-07 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Thank you for your thoughts. I don't think there are any plans to reveal 
spend information through the API directly, except in reports, 
unfortunately.

That said, when I was investigating this issue yesterday after my post, I 
did find that there were other users who had the same concern as you 
regarding overcharge credits previously. The team is taking a look to see 
what the best change might be to help with this problem. Again, this is no 
guarantee of actual API changes in the future, but if you watch our blog 
 for new release announcements, 
any new features that are included will be shown there.

Regards,
Mike, AdWords API Team

On Thursday, October 6, 2016 at 6:13:31 PM UTC-4, Evan Giesel wrote:
>
> Thank you for your response!
>
>
> Unfortunately, I don't have a very strong use case, so please accept this 
> probably-insufficiently-thought-through rant.
>
>
> I would argue that if overcharge credits represent a big enough number to 
> confuse people if it were suddenly introduced, then it is probably 
> important enough to be available somewhere in the api.
>
>
> I guess my main concern is that this discrepancy, however small, 
> introduces an amount of potential error into every single budget order 
> related calculation that I do. 
>
>
> That I've seen, overcharge credits aren't ever a large percentage of a 
> budget, but it is a percentage that I have no way of knowing whether it 
> exists or how much it is. It means that if I have a budget that lasts for a 
> month, I don't know whether it's exhausted or only close to being 
> exhausted. It means that if a budgetorder last for many months, I don't 
> know if my numbers are off by a dollar, or tens of dollars.
>
>
> Having a field like you suggest that contains this mystery amount would 
> free me up from a load of guess work.
>
>
> Side note / additional (probably stupid) thought:
>
> In the mcc, I have noticed that the overcharge credit isn't displayed in 
> the account budgets page at all, but only the transaction history page. 
> Budget amount and credit amounts do not contain the overcharge credit. The 
> amount spent seems to be the true amount spent minus any overcharge amounts.
>
> It would be equally useful  to me If there was a field that gave me the 
> current amount spent minus the overcharge amount, to correspond to the 
> overcharge-credit-free spending limit.
>
>
> Thanks!
>
> -Evan
>
> On Thursday, October 6, 2016 at 10:42:48 AM UTC-5, Michael Cloonan 
> (AdWords API Team) wrote:
>>
>> Hello,
>>
>> Since neither the spendingLimit nor the totalAdjustments is including the 
>> overcharge credit, I'm tempted to say that it's working as intended. You 
>> may want to change the check you make vs. the reporting data to see if 
>> you've spent *at least* as much as your spending limit indicates, rather 
>> than *exactly* as much, which may get around the issue.
>>
>> I don't think we should start including overcharge credits in the 
>> spendingLimit either, since people have been using the spendingLimit as is 
>> for quite some time, and having the numbers increase across the board 
>> (potentially) would be alarming for users.
>>
>> Maybe the best compromise might be to add a field explicitly to indicate 
>> overcharge credits. Would that help you? Note that this is not a promise 
>> that we may ever actually build such a thing, but I could file a feature 
>> request if you provide a strong use case.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Wednesday, October 5, 2016 at 5:41:54 PM UTC-4, Evan Giesel wrote:
>>>
>>> Thanks for pointing out the totalAdjustments field. I have been wanting 
>>> a field like that for months!
>>> Unfortunately, even with totalAdjustments, the inconsistency is still 
>>> occurring.
>>>
>>> Let me run through my logic real quick:
>>> from the docs 
>>> ,
>>>  
>>> under spendingLimit:
>>>
 Note, that for get requests the spending limit includes any adjustments 
 that have been applied to the budget order
>>>
>>> So the spendingLimit of a BudgetOrder should include the totalAdjustment:
>>> *spendingLimit* = *monthly budget *+ *totalAdjustments*
>>> which, in turn, should mean:
>>> *spendingLimit* = *monthly budget* +* invalid click credits *+ *overcharge 
>>> credits* + *any other kind of credits/adjustments*
>>>
>>> For reference, I looked through the transaction history page in the mcc, 
>>> and summed up all the different credits for this budget: $0.56 in invalid 
>>> click credits, and $3.00 in overcharge credits.
>>>
>>> I requested the BudgetOrder again to double check, and got this:
>>> spendingLimit: $120.56 = monthly budget ($120.00) + invalid click credit 
>>> ($0.56)
>>> totalAdjustments: $0.56 = invalid click credit ($0.56)
>>>
>>> which is missing the $3.00 overcharge credit listed in the transaction 
>>> history page (I can provide a 

Re: Overdelivery Credits not reported in BudgetOrder spendingLimit

2016-10-06 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Since neither the spendingLimit nor the totalAdjustments is including the 
overcharge credit, I'm tempted to say that it's working as intended. You 
may want to change the check you make vs. the reporting data to see if 
you've spent *at least* as much as your spending limit indicates, rather 
than *exactly* as much, which may get around the issue.

I don't think we should start including overcharge credits in the 
spendingLimit either, since people have been using the spendingLimit as is 
for quite some time, and having the numbers increase across the board 
(potentially) would be alarming for users.

Maybe the best compromise might be to add a field explicitly to indicate 
overcharge credits. Would that help you? Note that this is not a promise 
that we may ever actually build such a thing, but I could file a feature 
request if you provide a strong use case.

Regards,
Mike, AdWords API Team

On Wednesday, October 5, 2016 at 5:41:54 PM UTC-4, Evan Giesel wrote:
>
> Thanks for pointing out the totalAdjustments field. I have been wanting a 
> field like that for months!
> Unfortunately, even with totalAdjustments, the inconsistency is still 
> occurring.
>
> Let me run through my logic real quick:
> from the docs 
> ,
>  
> under spendingLimit:
>
>> Note, that for get requests the spending limit includes any adjustments 
>> that have been applied to the budget order
>
> So the spendingLimit of a BudgetOrder should include the totalAdjustment:
> *spendingLimit* = *monthly budget *+ *totalAdjustments*
> which, in turn, should mean:
> *spendingLimit* = *monthly budget* +* invalid click credits *+ *overcharge 
> credits* + *any other kind of credits/adjustments*
>
> For reference, I looked through the transaction history page in the mcc, 
> and summed up all the different credits for this budget: $0.56 in invalid 
> click credits, and $3.00 in overcharge credits.
>
> I requested the BudgetOrder again to double check, and got this:
> spendingLimit: $120.56 = monthly budget ($120.00) + invalid click credit 
> ($0.56)
> totalAdjustments: $0.56 = invalid click credit ($0.56)
>
> which is missing the $3.00 overcharge credit listed in the transaction 
> history page (I can provide a screenshot of the transaction history page in 
> question, if needed)
> From the docs ("the spending limit includes any adjustments that have 
> been applied to the budget order") I expect this response:
> spendingLimit: $123.56 = monthly budget ($120.00) + invalid click credit 
> ($0.56) + overcharge credit ($3.00)
> totalAdjustments: $3.56 = invalid click credit ($0.56) + overcharge credit 
> ($3.00)
>
> My problem is that, at least by default, the adwords api *does not report 
> overcharge credit in either spendingLimit or totalAdjustments*
>
> Thanks!
> -Evan
>
> On Wednesday, October 5, 2016 at 4:03:59 PM UTC-5, Vishal Vinayak (Adwords 
> API Team) wrote:
>>
>> Hi Evan,
>>
>> As of the latest release of the AdWords API v201609 
>> , you can now 
>> retrieve adjustments via the totalAdjustments 
>> 
>>  field 
>> in the BudgetOrderService 
>> .
>>  
>> You can add the adjustments to your budget to get an accurate limit for 
>> your budget.  
>>
>> Please revert in case you have additional questions.
>>
>> Regards,
>> Vishal, AdWords API Team
>>
>

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Re: получение баланса аккаунта adwords

2016-09-29 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

This error usually means that you're trying to run a report with your 
manager account, rather than with a client account. Reporting only works on 
the client account level; you can only report on a single account at a time.

Please try running the report on your client account and see if that 
resolves the issue.

Regards,
Mike, AdWords API Team

On Thursday, September 29, 2016 at 8:13:50 AM UTC-4, adwo...@prime-ltd.su 
wrote:
>
> Got a basic access, the error is now:
>
> Fatal error: Uncaught exception 'ReportDownloadException' with 
> message 'Report download failed. Underlying errors are 
> Type = 'ReportDefinitionError.CUSTOMER_SERVING_TYPE_REPORT_MISMATCH', 
> Trigger = '', FieldPath = 'selector'. ' in 
> C:\OpenServer\domains\googleads\Google\Api\Ads\AdWords\Util\v201607\ReportUtilsDelegate.php:162
> Stack trace:
> #0 
> C:\OpenServer\domains\googleads\Google\Api\Ads\AdWords\Util\v201607\ReportUtilsDelegate.php(77):
>  
> ReportUtilsDelegate::DownloadReportFromUrl('https://adwords...', Array, 
> Array, 'C:/OpenServer/d...')
> #1 
> C:\OpenServer\domains\googleads\Google\Api\Ads\AdWords\Util\v201607\ReportUtils.php(80):
>  
> ReportUtilsDelegate::DownloadReport(Object(ReportDefinition), 
> 'C:/OpenServer/d...', Object(AdWordsUser), Array)
> #2 C:\OpenServer\domains\googleads\index.php(37): 
> ReportUtils-DownloadReport(Object(ReportDefinition), 
> 'C:/OpenServer/d...', Object(AdWordsUser), Array)
> #3 C:\OpenServer\domains\googleads\index.php(62): 
> DownloadCriteriaReportExample(Object(AdWordsUser), 'C:/OpenServer/d...')
> #4 {main}
> th in 
> C:\OpenServer\domains\googleads\Google\Api\Ads\AdWords\Util\v201607\ReportUtilsDelegate.php
>  on line 162
> вторник, 2 августа 2016 г., 11:02:29 UTC+3 пользователь 
> adw...@prime-ltd.su написал:
>>
>> Добрый день! напишите пожалуйста пример как можно получить остаток 
>> баланса на аккаунте adwords?
>>
>

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Re: Get rules of a REMARKETING UserList

2016-09-26 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

This list is a "Visitors of a page who did not visit another page" list in 
the web interface, which is not yet fully supported by the API. Currently 
only "Visitors of a page" and "Visitors of a page during specific dates" 
are supported.

I have requested that we support more types of rule-based user lists in the 
API when created on the web interface, but they are not available yet.

Regards,
Mike, AdWords API Team

On Thursday, September 22, 2016 at 9:09:34 AM UTC-4, kondiment test wrote:
>
> Hi Peter,
>
> I have privately sent you the requested information.
>
> I would like to add that for user lists created through the API, the 
> listType field is populated with the value 'RULE_BASED'. So this means that 
> only when the list was created in the AdWords web interface the listType 
> field is null. This is what Yin Niu was saying in 
> https://groups.google.com/forum/#!topic/adwords-api/T8Q9pi2671w, but I 
> consider this to be a bug, which needs to be fixed, since the docs say that 
> listType should have one of the values enumerated there, and logically too, 
> it should.
>
> Thank you.
>

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Re: ERROR_GETTING_RESPONSE_FROM_BACKEND- Unable to read report data

2016-09-21 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I have learned that in CONTAINS_ALL queries for labels, you have to specify 
the Label ID, not the string. Please try again with the ID for "PLAs" and 
let me know if that works.

Regards,
Mike, AdWords API Team

On Wednesday, September 21, 2016 at 1:39:15 PM UTC-4, Tyler Murphy wrote:
>
> I think I'm having a similar issue. The following query for customer ID 
> 763-523-8060 and API version v201607, without a label filter, works:
>
> SELECT Cost,Labels FROM CAMPAIGN_PERFORMANCE_REPORT DURING 
> 20160912,20160918
>
> And this one, with a label filter, doesn't work:
>
> SELECT Cost,Labels FROM CAMPAIGN_PERFORMANCE_REPORT WHERE Labels 
> CONTAINS_ALL ["PLAs"] DURING 20160912,20160918
>
> It results in this error:
>
> 
> 
> 
> 
> ReportDownloadError.ERROR_GETTING_RESPONSE_FROM_BACKEND
> Unable to read report data
> 
> 
> 
>
> Please let me know if more information would be helpful. Thanks!
>

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Re: Different results in Web Interface and API

2016-09-15 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I apologize for the very slow turnaround on this issue. I have escalated 
internally again as much as I am able to, so hopefully someone will take a 
serious look soon. Until then, unfortunately, I have nothing more to share.

Regards,
Mike, AdWords API Team

On Thursday, September 15, 2016 at 9:25:00 AM UTC-4, 
zinchenk...@seo-studio.ua wrote:
>
> Hello,
>
> Is there any news about this issue?
>
> пятница, 15 июля 2016 г., 16:04:14 UTC+3 пользователь Michael Cloonan 
> (AdWords API Team) написал:
>>
>> Hello,
>>
>> The good news is that engineering has confirmed that they see the issue 
>> and are beginning to look into it. Unfortunately, I don't actually have 
>> anything more than that to share. I will update this post when I do, 
>> although there is no specific timeframe I can give for when that update 
>> will be available.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Thursday, July 14, 2016 at 3:46:12 PM UTC-4, Leandro Pessoa wrote:
>>>
>>> There's some news about this issue?
>>>
>>> Em quinta-feira, 23 de junho de 2016 10:33:14 UTC-3, Michael Cloonan 
>>> (AdWords API Team) escreveu:

 Hello,

 I apologize about the lack of updates. The engineering team is still 
 gathering information to determine the cause of the discrepancies. 
 Unfortunately, this was a lower priority than some other items that have 
 been ongoing, but I have contacted them again to let them know that you 
 have been waiting for a response for some time now.

 Regards,
 Mike, AdWords API Team

 On Thursday, June 23, 2016 at 3:01:04 AM UTC-4, zinch...@seo-studio.ua 
 wrote:
>
> Hello.
>
> Is there any news about this issue?
>
> четверг, 19 мая 2016 г., 18:19:04 UTC+3 пользователь Michael Cloonan 
> (AdWords API Team) написал:
>>
>> Hello,
>>
>> We have heard reports of this issue in the past, where there is 
>> seemingly no way to get the API results from the TargetingIdeaService to 
>> match the results you get when using the web interface. I have contacted 
>> our engineering team who should hopefully be able to take a look soon 
>> and 
>> help us determine whether this is expected, and how to avoid it.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Wednesday, May 18, 2016 at 12:26:10 PM UTC-4, Joyce Lava wrote:
>>>
>>> Hi,
>>>
>>> Could you please confirm if you set the NetworkSearchParameter 
>>> 
>>>  as 
>>> "targetGoogleSearch"?
>>>
>>> If you confirmed you added it, please *Reply Privately to Author* the 
>>> SOAP request and response.
>>>
>>> Thanks,
>>> Joyce, AdWords API Team
>>>
>>

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Re: API Bug - invalid value for Float(): "NaN"?

2016-09-13 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

The engineering team has implemented a fix that should prevent NaN values 
in this case. Please let me know if you're still having difficulties.

Regards,
Mike, AdWords API Team

On Tuesday, December 15, 2015 at 8:57:20 AM UTC-5, Michael Cloonan (AdWords 
API Team) wrote:
>
> Hello,
>
> I'm not sure; it does seem suspect. I will follow up with the engineering 
> team to see if this is valid.
>
> Whether it's valid or not, the Ruby library should still give you the 
> results it gets back as much as possible, which is why I wanted you to file 
> that other bug (thank you for doing that).
>
> In this thread, let's track whether or not NaN should be a valid return 
> value. I'll let you know when I hear back from the team.
>
> Regards,
> Mike, AdWords API Team
>
> On Monday, December 14, 2015 at 4:12:39 PM UTC-5, David Haslem wrote:
>>
>> Just to be clear for when I'm logging the issue there - NaN is considered 
>> a valid float return value for the "defaultRevenueValue" attribute on the 
>> conversion tracker type? That's what I'm seeing when I enable verbose 
>> logging to dump the raw XML from within the gem:
>>
>> http://www.w3.org/2001/XMLS
>> chema-instance" 
>> xsi:type="AdWordsConversionTracker">180679886wertwertwENABLEDDEFAULT30false
>>
>> 3030MANY_PER_CLICKNaN...
>>
>>
>> On Monday, December 14, 2015 at 12:45:29 PM UTC-8, Michael Cloonan 
>> (AdWords API Team) wrote:
>>>
>>> Hello,
>>>
>>> The library should handle this more gracefully. Please file a bug in the 
>>> issue 
>>> tracker  for 
>>> the Ruby library.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Monday, December 14, 2015 at 3:31:05 PM UTC-5, David Haslem wrote:

 I'm getting an error trying to pull conversion trackers for an account 
 (the id is 6800061575). The soap request we send is a Get for 
 ConversionTrackers:

 {:fields=>["AlwaysUseDefaultRevenueValue", "AppId", "AppPlatform", 
 "AppPostbackUrl", "BackgroundColor", "Category", "ConversionPageLanguage", 
 "ConversionValue", "CountingType", "DefaultRevenueCurrencyCode", 
 "DefaultRevenueValue", "ExcludeFromBidding", "Id
 ", "IsProductAdsChargeable", "MarkupLanguage", "Name", 
 "NumConversionEvents", "NumConvertedClicks", 
 "ProductAdsChargeableConversionWindow", "Status", "TextFormat", 
 "TrackingCodeType", "ViewthroughLookbackWindow"], 
 :predicates=>[{:field=>"Status", :operato
 r=>"IN", :values=>["ENABLED", "DISABLED", "HIDDEN"]}], 
 :paging=>{:start_index=>0, :number_results=>500}}


 The error appears to be from a bad value "NaN" returned for one of the 
 conversion trackers, returned directly by the API, which the rubygem then 
 throws an exception on:

 ArgumentError: invalid value for Float(): "NaN"
 [  0] 
 "/app/vendor/bundle/ruby/2.1.0/gems/google-ads-common-0.9.9/lib/ads_common/results_extractor.rb:235:in
  
 `Float'",
 [  1] 
 "/app/vendor/bundle/ruby/2.1.0/gems/google-ads-common-0.9.9/lib/ads_common/results_extractor.rb:235:in
  
 `normalize_item'",
 [  2] 
 "/app/vendor/bundle/ruby/2.1.0/gems/google-ads-common-0.9.9/lib/ads_common/results_extractor.rb:98:in
  
 `normalize_output_field'",
 [  3] 
 "/app/vendor/bundle/ruby/2.1.0/gems/google-ads-common-0.9.9/lib/ads_common/results_extractor.rb:77:in
  
 `block in normalize_fields'",
 [  4] 
 "/app/vendor/bundle/ruby/2.1.0/gems/google-ads-common-0.9.9/lib/ads_common/results_extractor.rb:73:in
  
 `each'",
 [  5] 
 "/app/vendor/bundle/ruby/2.1.0/gems/google-ads-common-0.9.9/lib/ads_common/results_extractor.rb:73:in
  
 `normalize_fields'",
 [  6] 
 "/app/vendor/bundle/ruby/2.1.0/gems/google-ads-common-0.9.9/lib/ads_common/results_extractor.rb:128:in
  
 `normalize_hash_field'",
 [  7] 
 "/app/vendor/bundle/ruby/2.1.0/gems/google-ads-common-0.9.9/lib/ads_common/results_extractor.rb:96:in
  
 `normalize_output_field'",
 [  8] 
 "/app/vendor/bundle/ruby/2.1.0/gems/google-ads-common-0.9.9/lib/ads_common/results_extractor.rb:112:in
  
 `block in normalize_array_field'",
 [  9] 
 "/app/vendor/bundle/ruby/2.1.0/gems/google-ads-common-0.9.9/lib/ads_common/results_extractor.rb:112:in
  
 `map'",
 [ 10] 
 "/app/vendor/bundle/ruby/2.1.0/gems/google-ads-common-0.9.9/lib/ads_common/results_extractor.rb:112:in
  
 `normalize_array_field'",
 [ 11] 
 "/app/vendor/bundle/ruby/2.1.0/gems/google-ads-common-0.9.9/lib/ads_common/results_extractor.rb:94:in
  
 `normalize_output_field'",
 [ 12] 
 "/app/vendor/bundle/ruby/2.1.0/gems/google-ads-common-0.9.9/lib/ads_common/results_extractor.rb:77:in
  
 `block in normalize_fields'",



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Re: Targeting Idea Service STATS CollectionSizeError.TOO_MANY

2016-09-07 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

No, currently none of the client libraries do validation on values like 
this when making requests, although it's an interesting idea. I'll share 
the idea with the client libraries team.

Regards,
Mike, AdWords API Team

On Wednesday, September 7, 2016 at 1:32:42 PM UTC-4, Alex Benusovich wrote:
>
> Thanks for the update Mike. Slightly related question: are these limit 
> constants available somewhere in the Java libraries? We are using the 
> artifacts ads-lib and adwords-axis 2.17.0 from group com.google.api-ads. 
> Currently we have these limits hardcoded, but would rather get them from 
> the source.
>
> Thanks,
> Alex
>
> On Wednesday, September 7, 2016 at 5:11:11 AM UTC-7, Michael Cloonan 
> (AdWords API Team) wrote:
>>
>> Hello,
>>
>> We have determined that the current limit is actually 700, and we're 
>> going to update the documentation to reflect that. I apologize for the 
>> inconvenience.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Tuesday, September 6, 2016 at 7:31:35 PM UTC-4, Alex Benusovich wrote:
>>>
>>> Any news?
>>>
>>> On Wednesday, August 17, 2016 at 5:18:47 AM UTC-7, Michael Cloonan 
>>> (AdWords API Team) wrote:

 Hello,

 I have reached out to the engineering team again to see if they've made 
 any progress. I'm hoping to hear from them soon, and will let you know 
 when 
 I do.

 Regards,
 Mike, AdWords API Team

 On Tuesday, August 16, 2016 at 9:08:00 PM UTC-4, Alex Benusovich wrote:
>
> Hi Michael,
> Any updates from the engineering team about this? I'm still getting 
> the same error for that request that used to work OK.
> Thanks,
> Alex
>
> On Friday, August 5, 2016 at 6:48:41 AM UTC-7, Michael Cloonan 
> (AdWords API Team) wrote:
>>
>> Hello,
>>
>> Thank you for providing the logs. I will pass them along to the 
>> engineering team to take a look and let you know when I hear back.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Thursday, August 4, 2016 at 7:05:41 PM UTC-4, Anthony Madrigal 
>> wrote:
>>>
>>> Hi Alex,
>>>
>>> The limit has not changed as far as I know. Could you please provide 
>>> me with the SOAP request and response that resulted in this error so I 
>>> can 
>>> take a further look?
>>>
>>> Thanks,
>>> Anthony
>>> AdWords API Team
>>>
>>

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Re: Targeting Idea Service STATS CollectionSizeError.TOO_MANY

2016-09-07 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

We have determined that the current limit is actually 700, and we're going 
to update the documentation to reflect that. I apologize for the 
inconvenience.

Regards,
Mike, AdWords API Team

On Tuesday, September 6, 2016 at 7:31:35 PM UTC-4, Alex Benusovich wrote:
>
> Any news?
>
> On Wednesday, August 17, 2016 at 5:18:47 AM UTC-7, Michael Cloonan 
> (AdWords API Team) wrote:
>>
>> Hello,
>>
>> I have reached out to the engineering team again to see if they've made 
>> any progress. I'm hoping to hear from them soon, and will let you know when 
>> I do.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Tuesday, August 16, 2016 at 9:08:00 PM UTC-4, Alex Benusovich wrote:
>>>
>>> Hi Michael,
>>> Any updates from the engineering team about this? I'm still getting the 
>>> same error for that request that used to work OK.
>>> Thanks,
>>> Alex
>>>
>>> On Friday, August 5, 2016 at 6:48:41 AM UTC-7, Michael Cloonan (AdWords 
>>> API Team) wrote:

 Hello,

 Thank you for providing the logs. I will pass them along to the 
 engineering team to take a look and let you know when I hear back.

 Regards,
 Mike, AdWords API Team

 On Thursday, August 4, 2016 at 7:05:41 PM UTC-4, Anthony Madrigal wrote:
>
> Hi Alex,
>
> The limit has not changed as far as I know. Could you please provide 
> me with the SOAP request and response that resulted in this error so I 
> can 
> take a further look?
>
> Thanks,
> Anthony
> AdWords API Team
>


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Re: AWQL dateRange syntax problem

2016-09-06 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I'm glad you got it working in some capacity! If you ever do figure out 
what the difference is between the working state now and the failing state 
you had, please let me know, in case anyone else ever runs into a similar 
issue.

Regards,
Mike, AdWords API Team

On Tuesday, September 6, 2016 at 1:19:03 PM UTC-4, bionic wrote:
>
> I reverted back to my previous script which was very similar to the first 
> example on the reference page and after a couple of edits sorted the 
> problem. Call it pragmatism as I didn't resolve the original problem, but I 
> am happy now so lets say it is resolved?
>
> On Monday, 5 September 2016 09:14:15 UTC+1, bionic wrote:
>>
>> I get - 'syntax error, unexpected ',' - when trying to establish a custom 
>> date range in an AWQL query for a CRITERIA_PERFORMANCE_REPORT
>>
>> My query ends with - DURING 20160716, 20160902 - as per the only 
>> documentation I could find showing actual syntax (I assume) - 
>> https://developers.google.com/adwords/api/docs/guides/reporting#custom_date_ranges
>>  
>> - check AWQL tab in first code sample.
>>
>> The query works fine with things like DURING YESTERDAY or DURING 
>> LAST_7_DAYS
>>
>> Any help appreciated.
>>
>

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Re: AWQL dateRange syntax problem

2016-09-06 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Try removing the space after the comma, before the second date.

Instead of DURING 20160716, 20160902, try DURING 20160716,20160902.

If that doesn't work, I'll contact the owner of the PHP library to see if 
he's aware of any other limitations specific to PHP.

Regards,
Mike, AdWords API Team

On Tuesday, September 6, 2016 at 2:44:56 AM UTC-4, bionic wrote:
>
> Not enough information? Too difficult a problem? Any feedback appreciated.
>
> On Monday, 5 September 2016 11:55:48 UTC+1, bionic wrote:
>>
>> v201607 Peter
>>
>> On Monday, 5 September 2016 11:53:25 UTC+1, Peter Oliquino wrote:
>>>
>>> Hi,
>>>
>>> Thank you for the information. I was still able to successfully generate 
>>> the report using your complete AWQL query. If it isn't too much trouble, 
>>> could you also provide which AdWords API version you are using?
>>>
>>> Cheers,
>>> Peter
>>> AdWords API Team
>>>
>>

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Re: получение баланса аккаунта adwords

2016-08-31 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

The good news is it looks like the request is formatted properly if you're 
getting that error. You are simply lacking credentials to make the request. 
Once you get those, the report should work properly.

Specifically, your developer token is not approved to make requests to the 
AdWords API. If you recently requested the token, you may still be in the 
approval process. If you've used the token in the past, it may have been 
deactivated due to a period of disuse.

You can follow the instructions in our sign up guide to get a new token or 
restore access to your previous token if you're not currently in the 
approval 
process: 
https://developers.google.com/adwords/api/docs/guides/signup#step_2_apply_for_access_to_the_adwords_api

If you are in the approval process, please just be patient and follow that 
team's instructions.

Regards,
Mike, AdWords API Team

On Wednesday, August 31, 2016 at 10:57:50 AM UTC-4, adwo...@prime-ltd.su 
wrote:
>
> set the library entered tokens, the answer is:
>
>
>
> Fatal error: Uncaught exception 'ReportDownloadException' with 
> message 'Report download failed. Underlying errors are 
> Type = 'QuotaCheckError.DEVELOPER_TOKEN_NOT_APPROVED', Trigger = 
> 'null', FieldPath = ''. ' in 
> C:\OpenServer\domains\googleads\Google\Api\Ads\AdWords\Util\v201607\ReportUtilsDelegate.php:162
> Stack trace:
> #0 
> C:\OpenServer\domains\googleads\Google\Api\Ads\AdWords\Util\v201607\ReportUtilsDelegate.php(77):
>  
> ReportUtilsDelegate::DownloadReportFromUrl('https://adwords...', Array, 
> Array, 'C:\\OpenServer\\d...')
> #1 
> C:\OpenServer\domains\googleads\Google\Api\Ads\AdWords\Util\v201607\ReportUtils.php(80):
>  
> ReportUtilsDelegate::DownloadReport(Object(ReportDefinition), 
> 'C:\\OpenServer\\d...', Object(AdWordsUser), Array)
> #2 C:\OpenServer\domains\googleads\index.php(77): 
> ReportUtils-DownloadReport(Object(ReportDefinition), 
> 'C:\\OpenServer\\d...', Object(AdWordsUser), Array)
> #3 C:\OpenServer\domains\googleads\index.php(101): 
> DownloadCriteriaReportExample(Object(AdWordsUser), 'C:\\OpenServer\\d...')
> #4 {main}
> thrown in 
> C:\OpenServer\domains\googleads\Google\Api\Ads\AdWords\Util\v201607\ReportUtilsDelegate.php
>  on line 162
> вторник, 2 августа 2016 г., 11:02:29 UTC+3 пользователь 
> adw...@prime-ltd.su написал:
>>
>> Добрый день! напишите пожалуйста пример как можно получить остаток 
>> баланса на аккаунте adwords?
>>
>

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Re: получение баланса аккаунта adwords

2016-08-31 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

The full required format is documented 
here: 
https://developers.google.com/adwords/api/docs/guides/reporting#prepare_the_request

If the documentation is not providing you enough help to successfully make 
the request, then I sincerely suggest using the PHP client library I linked 
in my previous post which handles all the implementation details for you 
and includes specific examples showing how to make successful requests. 
There is no better resource than a fully functioning library and example 
that already does exactly what you want that I can link.

PHP Library homepage with README for setup 
information: https://github.com/googleads/googleads-php-lib
Most recent release 
download: https://github.com/googleads/googleads-php-lib/releases/tag/12.0.0
Fully functional example that successfully downloads a 
report: 
https://github.com/googleads/googleads-php-lib/blob/master/examples/AdWords/v201607/Reporting/DownloadCriteriaReport.php

Regards,
Mike, AdWords API Team

On Wednesday, August 31, 2016 at 9:01:30 AM UTC-4, adwo...@prime-ltd.su 
wrote:
>
> how do I make a request, I do not understand it:
>
> https://adwords.google.com/api/adwords/cm/v201506;>
>   
> CampaignId
> Id
> Impressions
> Clicks
> Cost
> 
>   Status
>   IN
>   ENABLED
>   PAUSED
> 
>   
>   Custom Adgroup Performance Report
>   ADGROUP_PERFORMANCE_REPORT
>   LAST_7_DAYS
>   CSV
> 
>
> query returns:
>
> string(63) "!!!2|||-1|||Report request does not include report ID or XML???"
>
> please write a request where I insert the token and get a report.
>
> then you can just write a query that I need, all XML in which I insert a 
> token and send it.
>
> вторник, 2 августа 2016 г., 11:02:29 UTC+3 пользователь 
> adw...@prime-ltd.su написал:
>>
>> Добрый день! напишите пожалуйста пример как можно получить остаток 
>> баланса на аккаунте adwords?
>>
>

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Re: получение баланса аккаунта adwords

2016-08-31 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

You can see a full example request, made via cURL, 
here: 
https://developers.google.com/adwords/api/docs/guides/reporting#complete_example

>From there you should be able to determine how to set your parameters 
locally to generate the request.

I think a better approach, however, might be to use our PHP library if 
you're using PHP locally. You can find that 
here: https://github.com/googleads/googleads-php-lib

The library includes examples of how to run reports as well, and I think it 
would save you time overall to use the library's pre-built reporting 
functionality rather than trying to write your own.

Regards,
Mike, AdWords API Team

On Wednesday, August 31, 2016 at 4:59:19 AM UTC-4, adwo...@prime-ltd.su 
wrote:
>
> I mean in php http://php.net/manual/ru/ref.curl.php
>
> вторник, 2 августа 2016 г., 11:02:29 UTC+3 пользователь 
> adw...@prime-ltd.su написал:
>>
>> Добрый день! напишите пожалуйста пример как можно получить остаток 
>> баланса на аккаунте adwords?
>>
>

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Re: SOAP-ERROR: Parsing WSDL

2016-08-26 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

The AdWords API is up and running fine at the moment. The only way the API 
can restrict access to an app or customer is via RateExceededErrors, which 
do not prevent access wholesale to SOAP WSDLs, but are rather properly 
formatted SOAP responses from the API.

As you mentioned other machines on your network can access that resource, 
and I can access the resource, there must be some specific network 
configuration on that machine or at that machine's access point to the 
internet that is causing issues. Hopefully you have access to an IT 
department that may be able to help you troubleshoot your networking issues.

Regards,
Mike, AdWords API Team

On Friday, August 26, 2016 at 9:05:05 AM UTC-4, cschofi...@ambergreen.co.uk 
wrote:
>
> Hi,
>
> Up until this morning our app has worked flawlessly however this morning 
> suddenly the machine was unable to access google.com, resolve it or 
> really interact with Google's services in any way.
>
> The following was the response we received:
>
> An error has occurred: SOAP-ERROR: Parsing WSDL: Couldn't load from '
> https://adwords.google.com/api/adwords/o/v201607/TargetingIdeaService?wsdl' 
> : failed to load external entity "
> https://adwords.google.com/api/adwords/o/v201607/TargetingIdeaService?wsdl
> "
>
> On every other machine on the network we have no problem connecting to any 
> of Google's services. Would love this to be resolved before 4pm, UK Time as 
> I was supposed to be demoing this new tool to the whole company at this 
> time.
>
> Previous running theory: The Adwords API has somehow been upset by 
> something the App has done and perhaps blocked access. (Only problem with 
> this theory is that we can't even resolve to the domain, so blocked access 
> is unlikely)
>
> Is there any issue with Google's services I should know about?
>
> Cheers, Chris.
>
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Re: TargetingIdeaService, 800 keywords provided, the limit, yet still get an error

2016-08-26 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Yes, that is correct. The limit is 700. We are already in the process of 
updating the documentation. I apologize for the inconvenience.

Regards,
Mike, AdWords API Team

On Thursday, August 25, 2016 at 7:03:55 PM UTC-4, Chloe wrote:
>
> The real limit seems to be 700 (discovered with manual binary search). I 
> think someone made a typo somewhere.
>

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Re: Complaint about PHP client library not fixing problems and closing issues prematurely

2016-08-26 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I will let the maintainers of that library know about this thread and that 
you are having difficulty commenting in that issue. Please know that their 
actions were meant to keep the issue tracker clean as best they could with 
their current knowledge. They reopened the issue as soon as you brought up 
more information. I'm sure they didn't realize that something is preventing 
you from commenting.

Regards,
Mike, AdWords API Team

On Thursday, August 25, 2016 at 5:38:55 PM UTC-4, Chloe wrote:
>
> I want to complain about the PHP client library maintainers closing issues 
> and preventing comments on problems without even fixing them. I had to open 
> a new ticket.
> https://github.com/googleads/googleads-php-lib/issues/152
> https://github.com/googleads/googleads-php-lib/issues/160
>
> I continue to get the error even for separate projects. I cannot provide a 
> SOAP log because 1) the project is on Heroku with ephemeral file systems, 
> 2) it's not possible to enable logging without a config file 
> https://groups.google.com/d/msg/adwords-api/ydrmX4lVL4E/dlelWlmKCQAJ, 3) 
> I cannot check a config file into Git with credentials, 4) I cannot use 
> config file as we use different logins depending on environment and have 
> multiple accounts, 5) the problem is intermittent.
>
> The maintainer even closed the new ticket. They re-opened the old one, but 
> they still won't let me comment. I even reloaded the page several times. 
> Now I can't comment on either issue.
> https://ipfs.pics/Qmb7gUqLqQ7qc8KZXEjN3W41jHkv3oqZkgzH2XtvRNk7Gv
>
>

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Re: INVALID_PRODUCT_BIDDING_CATEGORY

2016-08-25 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Here is the canonical list of Products & Service 
Categories: 
https://developers.google.com/adwords/api/docs/appendix/productsservices

It is the same regardless of region.

Regards,
Mike, AdWords API Team

On Thursday, August 25, 2016 at 9:26:29 AM UTC-4, Thakur Vishal wrote:
>
> Hi Mike,
>
> We are facing this issue as our campaign is targeting India and we are 
> unable to fetch product category ids for India.
> We have tried with IN as the country code.
>
>
> On Thursday, August 18, 2016 at 6:10:44 PM UTC+5:30, Michael Cloonan 
> (AdWords API Team) wrote:
>>
>> Hello,
>>
>> Did you make any changes to the code before running the example? If so, 
>> try reverting those changes and run the example again.
>>
>> If not, you can file an issue against the Java library explaining that 
>> the example doesn't work, and the owner of that library will be able to 
>> address it. Their issue tracker is here: 
>> https://github.com/googleads/googleads-java-lib/issues
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Thursday, August 18, 2016 at 5:24:22 AM UTC-4, Thakur Vishal wrote:
>>>
>>> Hi Team,
>>>
>>> I am trying to run the sample code to add ProductPartitionTree and 
>>> getting the following issue:
>>>
>>> INVALID_PRODUCT_BIDDING_CATEGORY 
>>>
>>> faultString: [CriterionError.INVALID_PRODUCT_BIDDING_CATEGORY @ 
>>> operations[8].operand.criterion.caseValue; 
>>> trigger:'ProductBiddingCategory{type=BIDDING_CATEGORY_L1, 
>>> value=ProductCategoryId: -5914235892932915235}']
>>>
>>

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Re: INVALID_PRODUCT_BIDDING_CATEGORY

2016-08-18 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Did you make any changes to the code before running the example? If so, try 
reverting those changes and run the example again.

If not, you can file an issue against the Java library explaining that the 
example doesn't work, and the owner of that library will be able to address 
it. Their issue tracker is 
here: https://github.com/googleads/googleads-java-lib/issues

Regards,
Mike, AdWords API Team

On Thursday, August 18, 2016 at 5:24:22 AM UTC-4, Thakur Vishal wrote:
>
> Hi Team,
>
> I am trying to run the sample code to add ProductPartitionTree and getting 
> the following issue:
>
> INVALID_PRODUCT_BIDDING_CATEGORY 
>
> faultString: [CriterionError.INVALID_PRODUCT_BIDDING_CATEGORY @ 
> operations[8].operand.criterion.caseValue; 
> trigger:'ProductBiddingCategory{type=BIDDING_CATEGORY_L1, 
> value=ProductCategoryId: -5914235892932915235}']
>

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Re: Some Thoughts on the {ignore} Parameter

2016-08-17 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Unfortunately, with product-level questions, we really cannot provide 
thorough support like we can for API level questions. I apologize that the 
AdWords Community didn't provide a better help in this case, but that is 
really the go-to for questions like this.

That being said, I don't think it's wise to try to us this feature to 
circumvent policy.

Regards,
Mike, AdWords API Team

On Wednesday, August 17, 2016 at 5:16:57 AM UTC-4, Dorian Kind wrote:
>
> Hello again,
>
> I posted the question on the AdWords Community forum but did not really 
> receive any significant replies: 
> https://www.en.advertisercommunity.com/t5/Advanced-Features/Question-About-the-ignore-ValueTrack-Parameter/m-p/599770
> Any suggestions on where I might be able to get more insights about the 
> {ignore} parameter?
>
> Thanks and best regards,
> Dorian
>
> On Tuesday, August 9, 2016 at 10:49:47 AM UTC+2, Dorian Kind wrote:
>>
>> Hi Shwetha,
>>
>> thanks for your efforts. Unfortunately, the AdWords Community forum has 
>> not quite the same level of expertise as this group, in my experience. I'll 
>> try anyways.
>>
>> Best regards,
>> Dorian
>>
>> On Monday, August 8, 2016 at 10:02:28 PM UTC+2, Shwetha Vastrad (AdWords 
>> API Team) wrote:
>>>
>>> Hi Dorian,
>>>
>>> On this forum, we address issues related to AdWords API. This question 
>>> is related to the AdWords product in general, and is not specific to 
>>> AdWords API. Please post this question in the AdWords Community Forum 
>>> 
>>>  as 
>>> they are better equipped to answer this question.
>>>
>>> Regards,
>>> Shwetha, AdWords API Team.
>>>
>>

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Re: Targeting Idea Service STATS CollectionSizeError.TOO_MANY

2016-08-17 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I have reached out to the engineering team again to see if they've made any 
progress. I'm hoping to hear from them soon, and will let you know when I 
do.

Regards,
Mike, AdWords API Team

On Tuesday, August 16, 2016 at 9:08:00 PM UTC-4, Alex Benusovich wrote:
>
> Hi Michael,
> Any updates from the engineering team about this? I'm still getting the 
> same error for that request that used to work OK.
> Thanks,
> Alex
>
> On Friday, August 5, 2016 at 6:48:41 AM UTC-7, Michael Cloonan (AdWords 
> API Team) wrote:
>>
>> Hello,
>>
>> Thank you for providing the logs. I will pass them along to the 
>> engineering team to take a look and let you know when I hear back.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Thursday, August 4, 2016 at 7:05:41 PM UTC-4, Anthony Madrigal wrote:
>>>
>>> Hi Alex,
>>>
>>> The limit has not changed as far as I know. Could you please provide me 
>>> with the SOAP request and response that resulted in this error so I can 
>>> take a further look?
>>>
>>> Thanks,
>>> Anthony
>>> AdWords API Team
>>>
>>

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Re: api version 201605

2016-08-16 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

There will be no notification when the server side fix is applied to 
prevent this from happening again. I would make sure to include code to 
check for this case and log the batch job ID just in case. I apologize for 
the inconvenience.

Regards,
Mike, AdWords API Team

On Monday, August 15, 2016 at 12:36:48 PM UTC-4, xtcsuk wrote:
>
> Thanks Mike,
>
> Appreciating the feedback, as for the actual fix (patch to fix the api 
> side), do we get notified, or should we just keep on looking out for this 
> symptom?
>
> regards,
> Zia
>
> On Friday, 12 August 2016 18:14:56 UTC+1, Michael Cloonan (AdWords API 
> Team) wrote:
>>
>> Hello,
>>
>> As for the two job IDs you provided for this thread, engineering has just 
>> regenerated the download URLs, so you should be able to access the results 
>> now.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Friday, August 12, 2016 at 8:32:02 AM UTC-4, Michael Cloonan (AdWords 
>> API Team) wrote:
>>>
>>> Hello,
>>>
>>> I apologize for that; it was simply a misunderstanding.
>>>
>>> I have reopened the other thread for us to track that issue separately, 
>>> and we will be responding there once we've had a chance to look into it.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Friday, August 12, 2016 at 5:42:25 AM UTC-4, xtcsuk wrote:

 Thank you Mike,

 I posted another issue on the 11th of August titled "api version 201605 
 - batchjobservice", but is marked as duplicate.  Can't open the thread 
 anymore, its taking me here:
 This is a different issue, we have downloadUrl, Done as job status, but 
 the stats does not reflect the total number of operations, not sure why 
 marked as duplicate, can provide the details again if needed.

 regards,
 Zia

 On Thursday, 11 August 2016 14:25:14 UTC+1, Michael Cloonan (AdWords 
 API Team) wrote:
>
> Hello,
>
> I will pass these IDs along to engineering so they can get the 
> download URL to show properly.
>
> Regards,
> Mike, AdWords API Team
>
> On Thursday, August 11, 2016 at 8:10:54 AM UTC-4, xtcsuk wrote:
>>
>> Hi Mike,
>>
>> Thanks for the clarification, looks like the empty download url bug 
>> still persists, for a handful number of jobs, at least.  Here is the 
>> list 
>> (been identified so far)
>>
>> JobId,   AccountId   Approximate 
>> upload time
>> 34100429769850537022016-08-11 
>> 10:42:34.140
>> 34065384486905392772016-08-11 
>> 00:18:36.320
>>
>> regards,
>> Zia
>>
>> On Tuesday, 9 August 2016 19:04:36 UTC+1, Michael Cloonan (AdWords 
>> API Team) wrote:
>>>
>>> Hello,
>>>
>>> The bug that caused this issue has still not been fully addressed. 
>>> Engineering is hard at work on getting that in as soon as possible. 
>>> This 
>>> means that it is possible (but very unlikely) that a job with 
>>> operations 
>>> moves into a DONE status, but erroneously shows that it has no 
>>> operations 
>>> or download URL. This is what happened on your previous job.
>>>
>>> In this case, the job likely finished successfully, but is simply 
>>> reporting its results incorrectly. The engineering team can force the 
>>> job 
>>> to update from the backend and show its correct state, which is what 
>>> they 
>>> did for the one job you had reported where this happened.
>>>
>>> If it happens again (hopefully it does not), let me know the job IDs 
>>> and I can have engineering fix them as well. Otherwise, everything 
>>> should 
>>> be functioning normally.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Tuesday, August 9, 2016 at 1:47:13 PM UTC-4, xtcsuk wrote:

 Hi Mike,

 Thank you,

 As for the old jobs, they are no longer valid, as the system has 
 moved on with new changes.
 So, this has now been rectified, in case of a job with no 
 operation, the api will throw or something on upload, and will not 
 move the 
 job status from pending to complete, right?

 regards,
 Zia

 On Tuesday, 9 August 2016 18:28:08 UTC+1, Michael Cloonan (AdWords 
 API Team) wrote:
>
> Hello,
>
> The engineering team has taken a look at your account and only 
> identified the single ID that you had already provided as being 
> affected by 
> that issue. If you check it again, it should have results and a 
> download 
> URL.
>
> Please let me know if this recurs with any future jobs.
>
> Regards,
> Mike, AdWords API Team
>
> On Monday, August 8, 2016 at 2:01:32 PM UTC-4, Michael 

Re: api version 201605

2016-08-12 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

As for the two job IDs you provided for this thread, engineering has just 
regenerated the download URLs, so you should be able to access the results 
now.

Regards,
Mike, AdWords API Team

On Friday, August 12, 2016 at 8:32:02 AM UTC-4, Michael Cloonan (AdWords 
API Team) wrote:
>
> Hello,
>
> I apologize for that; it was simply a misunderstanding.
>
> I have reopened the other thread for us to track that issue separately, 
> and we will be responding there once we've had a chance to look into it.
>
> Regards,
> Mike, AdWords API Team
>
> On Friday, August 12, 2016 at 5:42:25 AM UTC-4, xtcsuk wrote:
>>
>> Thank you Mike,
>>
>> I posted another issue on the 11th of August titled "api version 201605 - 
>> batchjobservice", but is marked as duplicate.  Can't open the thread 
>> anymore, its taking me here:
>> This is a different issue, we have downloadUrl, Done as job status, but 
>> the stats does not reflect the total number of operations, not sure why 
>> marked as duplicate, can provide the details again if needed.
>>
>> regards,
>> Zia
>>
>> On Thursday, 11 August 2016 14:25:14 UTC+1, Michael Cloonan (AdWords API 
>> Team) wrote:
>>>
>>> Hello,
>>>
>>> I will pass these IDs along to engineering so they can get the download 
>>> URL to show properly.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Thursday, August 11, 2016 at 8:10:54 AM UTC-4, xtcsuk wrote:

 Hi Mike,

 Thanks for the clarification, looks like the empty download url bug 
 still persists, for a handful number of jobs, at least.  Here is the list 
 (been identified so far)

 JobId,   AccountId   Approximate 
 upload time
 34100429769850537022016-08-11 
 10:42:34.140
 34065384486905392772016-08-11 
 00:18:36.320

 regards,
 Zia

 On Tuesday, 9 August 2016 19:04:36 UTC+1, Michael Cloonan (AdWords API 
 Team) wrote:
>
> Hello,
>
> The bug that caused this issue has still not been fully addressed. 
> Engineering is hard at work on getting that in as soon as possible. This 
> means that it is possible (but very unlikely) that a job with operations 
> moves into a DONE status, but erroneously shows that it has no operations 
> or download URL. This is what happened on your previous job.
>
> In this case, the job likely finished successfully, but is simply 
> reporting its results incorrectly. The engineering team can force the job 
> to update from the backend and show its correct state, which is what they 
> did for the one job you had reported where this happened.
>
> If it happens again (hopefully it does not), let me know the job IDs 
> and I can have engineering fix them as well. Otherwise, everything should 
> be functioning normally.
>
> Regards,
> Mike, AdWords API Team
>
> On Tuesday, August 9, 2016 at 1:47:13 PM UTC-4, xtcsuk wrote:
>>
>> Hi Mike,
>>
>> Thank you,
>>
>> As for the old jobs, they are no longer valid, as the system has 
>> moved on with new changes.
>> So, this has now been rectified, in case of a job with no operation, 
>> the api will throw or something on upload, and will not move the job 
>> status 
>> from pending to complete, right?
>>
>> regards,
>> Zia
>>
>> On Tuesday, 9 August 2016 18:28:08 UTC+1, Michael Cloonan (AdWords 
>> API Team) wrote:
>>>
>>> Hello,
>>>
>>> The engineering team has taken a look at your account and only 
>>> identified the single ID that you had already provided as being 
>>> affected by 
>>> that issue. If you check it again, it should have results and a 
>>> download 
>>> URL.
>>>
>>> Please let me know if this recurs with any future jobs.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Monday, August 8, 2016 at 2:01:32 PM UTC-4, Michael Cloonan 
>>> (AdWords API Team) wrote:

 Hello,

 The engineering team has confirmed that they are aware of a bug 
 that can put jobs into this state when they shouldn't be. They do have 
 a 
 process they can perform on these "stuck" jobs to force them to return 
 a 
 correct DownloadUrl.

 If you provide me with a complete list of jobs that have made their 
 way into this state, I can have engineering get them back on track for 
 you.

 In the meanwhile, the team is working hard on getting a permanent 
 fix in place so this no longer happens going forward.

 Regards,
 Mike, AdWords API Team

 On Monday, August 8, 2016 at 8:17:52 AM UTC-4, Michael Cloonan 
 (AdWords API Team) wrote:
>
> Hello,
>
> I apologize for the back and forth. 

Re: api version 201605

2016-08-12 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I apologize for that; it was simply a misunderstanding.

I have reopened the other thread for us to track that issue separately, and 
we will be responding there once we've had a chance to look into it.

Regards,
Mike, AdWords API Team

On Friday, August 12, 2016 at 5:42:25 AM UTC-4, xtcsuk wrote:
>
> Thank you Mike,
>
> I posted another issue on the 11th of August titled "api version 201605 - 
> batchjobservice", but is marked as duplicate.  Can't open the thread 
> anymore, its taking me here:
> This is a different issue, we have downloadUrl, Done as job status, but 
> the stats does not reflect the total number of operations, not sure why 
> marked as duplicate, can provide the details again if needed.
>
> regards,
> Zia
>
> On Thursday, 11 August 2016 14:25:14 UTC+1, Michael Cloonan (AdWords API 
> Team) wrote:
>>
>> Hello,
>>
>> I will pass these IDs along to engineering so they can get the download 
>> URL to show properly.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Thursday, August 11, 2016 at 8:10:54 AM UTC-4, xtcsuk wrote:
>>>
>>> Hi Mike,
>>>
>>> Thanks for the clarification, looks like the empty download url bug 
>>> still persists, for a handful number of jobs, at least.  Here is the list 
>>> (been identified so far)
>>>
>>> JobId,   AccountId   Approximate 
>>> upload time
>>> 34100429769850537022016-08-11 
>>> 10:42:34.140
>>> 34065384486905392772016-08-11 
>>> 00:18:36.320
>>>
>>> regards,
>>> Zia
>>>
>>> On Tuesday, 9 August 2016 19:04:36 UTC+1, Michael Cloonan (AdWords API 
>>> Team) wrote:

 Hello,

 The bug that caused this issue has still not been fully addressed. 
 Engineering is hard at work on getting that in as soon as possible. This 
 means that it is possible (but very unlikely) that a job with operations 
 moves into a DONE status, but erroneously shows that it has no operations 
 or download URL. This is what happened on your previous job.

 In this case, the job likely finished successfully, but is simply 
 reporting its results incorrectly. The engineering team can force the job 
 to update from the backend and show its correct state, which is what they 
 did for the one job you had reported where this happened.

 If it happens again (hopefully it does not), let me know the job IDs 
 and I can have engineering fix them as well. Otherwise, everything should 
 be functioning normally.

 Regards,
 Mike, AdWords API Team

 On Tuesday, August 9, 2016 at 1:47:13 PM UTC-4, xtcsuk wrote:
>
> Hi Mike,
>
> Thank you,
>
> As for the old jobs, they are no longer valid, as the system has moved 
> on with new changes.
> So, this has now been rectified, in case of a job with no operation, 
> the api will throw or something on upload, and will not move the job 
> status 
> from pending to complete, right?
>
> regards,
> Zia
>
> On Tuesday, 9 August 2016 18:28:08 UTC+1, Michael Cloonan (AdWords API 
> Team) wrote:
>>
>> Hello,
>>
>> The engineering team has taken a look at your account and only 
>> identified the single ID that you had already provided as being affected 
>> by 
>> that issue. If you check it again, it should have results and a download 
>> URL.
>>
>> Please let me know if this recurs with any future jobs.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Monday, August 8, 2016 at 2:01:32 PM UTC-4, Michael Cloonan 
>> (AdWords API Team) wrote:
>>>
>>> Hello,
>>>
>>> The engineering team has confirmed that they are aware of a bug that 
>>> can put jobs into this state when they shouldn't be. They do have a 
>>> process 
>>> they can perform on these "stuck" jobs to force them to return a 
>>> correct 
>>> DownloadUrl.
>>>
>>> If you provide me with a complete list of jobs that have made their 
>>> way into this state, I can have engineering get them back on track for 
>>> you.
>>>
>>> In the meanwhile, the team is working hard on getting a permanent 
>>> fix in place so this no longer happens going forward.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Monday, August 8, 2016 at 8:17:52 AM UTC-4, Michael Cloonan 
>>> (AdWords API Team) wrote:

 Hello,

 I apologize for the back and forth. I've contacted our engineering 
 team to take a look at a specific job you provided and see if we can 
 determine exactly what is going wrong from there. I'll let you know if 
 I 
 need more information from you or if I have any updates to share.

 Regards,
 Mike, AdWords API Team

 On Sunday, August 7, 2016 at 5:17:10 PM UTC-4, xtcsuk wrote:
>
> 

Re: api version 201605

2016-08-11 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I will pass these IDs along to engineering so they can get the download URL 
to show properly.

Regards,
Mike, AdWords API Team

On Thursday, August 11, 2016 at 8:10:54 AM UTC-4, xtcsuk wrote:
>
> Hi Mike,
>
> Thanks for the clarification, looks like the empty download url bug still 
> persists, for a handful number of jobs, at least.  Here is the list (been 
> identified so far)
>
> JobId,   AccountId   Approximate 
> upload time
> 34100429769850537022016-08-11 10:42:34.140
> 34065384486905392772016-08-11 00:18:36.320
>
> regards,
> Zia
>
> On Tuesday, 9 August 2016 19:04:36 UTC+1, Michael Cloonan (AdWords API 
> Team) wrote:
>>
>> Hello,
>>
>> The bug that caused this issue has still not been fully addressed. 
>> Engineering is hard at work on getting that in as soon as possible. This 
>> means that it is possible (but very unlikely) that a job with operations 
>> moves into a DONE status, but erroneously shows that it has no operations 
>> or download URL. This is what happened on your previous job.
>>
>> In this case, the job likely finished successfully, but is simply 
>> reporting its results incorrectly. The engineering team can force the job 
>> to update from the backend and show its correct state, which is what they 
>> did for the one job you had reported where this happened.
>>
>> If it happens again (hopefully it does not), let me know the job IDs and 
>> I can have engineering fix them as well. Otherwise, everything should be 
>> functioning normally.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Tuesday, August 9, 2016 at 1:47:13 PM UTC-4, xtcsuk wrote:
>>>
>>> Hi Mike,
>>>
>>> Thank you,
>>>
>>> As for the old jobs, they are no longer valid, as the system has moved 
>>> on with new changes.
>>> So, this has now been rectified, in case of a job with no operation, the 
>>> api will throw or something on upload, and will not move the job status 
>>> from pending to complete, right?
>>>
>>> regards,
>>> Zia
>>>
>>> On Tuesday, 9 August 2016 18:28:08 UTC+1, Michael Cloonan (AdWords API 
>>> Team) wrote:

 Hello,

 The engineering team has taken a look at your account and only 
 identified the single ID that you had already provided as being affected 
 by 
 that issue. If you check it again, it should have results and a download 
 URL.

 Please let me know if this recurs with any future jobs.

 Regards,
 Mike, AdWords API Team

 On Monday, August 8, 2016 at 2:01:32 PM UTC-4, Michael Cloonan (AdWords 
 API Team) wrote:
>
> Hello,
>
> The engineering team has confirmed that they are aware of a bug that 
> can put jobs into this state when they shouldn't be. They do have a 
> process 
> they can perform on these "stuck" jobs to force them to return a correct 
> DownloadUrl.
>
> If you provide me with a complete list of jobs that have made their 
> way into this state, I can have engineering get them back on track for 
> you.
>
> In the meanwhile, the team is working hard on getting a permanent fix 
> in place so this no longer happens going forward.
>
> Regards,
> Mike, AdWords API Team
>
> On Monday, August 8, 2016 at 8:17:52 AM UTC-4, Michael Cloonan 
> (AdWords API Team) wrote:
>>
>> Hello,
>>
>> I apologize for the back and forth. I've contacted our engineering 
>> team to take a look at a specific job you provided and see if we can 
>> determine exactly what is going wrong from there. I'll let you know if I 
>> need more information from you or if I have any updates to share.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Sunday, August 7, 2016 at 5:17:10 PM UTC-4, xtcsuk wrote:
>>>
>>> Thanks again for your reply.
>>>
>>> Based on our records that particular job should have contained at 
>>> least 173 operations.  Our process in a nutshell, the system creates a 
>>> batch, which contains >=1 jobs, this particular job was part of a batch 
>>> which contained 218 jobs all of which finished with "Done" status and 
>>> with 
>>> N number of operation results except this one, this particular one as 
>>> you 
>>> now know, has "Done" status with no operations.
>>>
>>> We have couple of more these instances, available upon request, 
>>> however, cannot easily get to log the upload operation for any 
>>> scenarios as 
>>> such, as said earlier this has happened/happens intermittently.
>>>
>>> On your side, would it be possible to clarify number of operations 
>>> on upload/active stages for the aforementioned job?
>>>
>>> regards,
>>> Zia
>>>
>>> On Friday, 5 August 2016 17:29:57 UTC+1, Michael Cloonan (AdWords 
>>> API Team) wrote:

 Hello,

 Under normal 

Re: OAuthTokenGenerator.exe reports "Your browser is not supported anymore. Please update to a more recent one"

2016-08-10 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I have confirmed that this is because the OAuth token generation no longer 
supports IE6. The WebControl identifies itself as IE6, and therefore is 
disallowed by the server side.

The .NET client library team is currently working on an update to the token 
generator tool for the library. The updated code, once it is released, can 
also serve as an example for how to update your own code. Please keep an 
eye on the .NET github client library page for 
updates: https://github.com/googleads/googleads-dotnet-lib

Regards,
Mike, AdWords API Team

On Friday, August 5, 2016 at 7:25:18 PM UTC-4, San Mehat wrote:
>
> A little bit of digging (via my favorite search engine) yielded the 
> following 
> 
>  article 
> which provided a solution for me that works.
>
> Specifically the following snippet from 'RoolWillie 
> ':
>
>  int BrowserVer, RegVal;
>
>   // get the installed IE version
>   using (WebBrowser Wb = new WebBrowser())
> BrowserVer = Wb.Version.Major;
>
>   // set the appropriate IE version
>   if (BrowserVer >= 11)
> RegVal = 11001;
>   else if (BrowserVer == 10)
> RegVal = 10001;
>   else if (BrowserVer == 9)
> RegVal = ;
>   else if (BrowserVer == 8)
> RegVal = ;
>   else
> RegVal = 7000;
>
>   // set the actual key
>   RegistryKey Key = 
> Registry.CurrentUser.OpenSubKey(@"SOFTWARE\Microsoft\Internet 
> Explorer\Main\FeatureControl\FEATURE_BROWSER_EMULATION", true);
>   Key.SetValue(System.Diagnostics.Process.GetCurrentProcess().ProcessName + 
> ".exe", RegVal, RegistryValueKind.DWord);
>   Key.Close();
>
>
>
> Hope this helps :)
>
> -San
>
> On Friday, August 5, 2016 at 11:46:23 AM UTC-7, Michael Cloonan (AdWords 
> API Team) wrote:
>>
>> Hello,
>>
>> I apologize for the slow response time. I have escalated the issue within 
>> engineering and hopefully will have more information to share soon.
>>
>> In the meanwhile, the .NET client library team for the AdWords and DFP 
>> APIs have been made aware of this change and are looking into if there are 
>> any workarounds.
>>
>> I will post again here as soon as I know more.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Friday, August 5, 2016 at 2:32:51 PM UTC-4, San Mehat wrote:
>>>
>>> I'm running into the same issue - to my untrained eye it looks like the 
>>> Browser control that .NET uses to back Windows.Forms.WebBrowser is no 
>>> longer supported by whatever server component handles Auth... :\. Changing 
>>> your default browser will have no effect.
>>>
>>> Best,
>>> -san.
>>>
>>>
>>> On Thursday, August 4, 2016 at 10:15:35 PM UTC-7, gajender singh wrote:

 Hi Mike,
 We have the exact same issue. Any help would be appreciated. 

 On Thursday, 4 August 2016 17:51:36 UTC+5:30, Michael Cloonan (AdWords 
 API Team) wrote:
>
> Hello,
>
> I apologize for the inconvenience. I have alerted our engineering team 
> and will update this thread with information as I get it.
>
> Regards,
> Mike, AdWords API Team
>
> On Wednesday, August 3, 2016 at 4:18:37 PM UTC-4, ry...@tldpros.com 
> wrote:
>>
>> I've been following the instructions on 
>> https://developers.google.com/adwords/api/docs/guides/first-api-call 
>> and have gotten to the section titled "Get an OAuth2 refresh token and 
>> configure your client". The instructions on 
>> https://github.com/googleads/googleads-dotnet-lib/wiki/API-access-using-own-credentials-(installed-application-flow)#step-2---setting-up-the-client-library
>>  say 
>> to use OAuthTokenGenerator.exe to generate the token. When I run the 
>> tool 
>> and the web form opens, it redirects to a page that says "Your browser 
>> is 
>> not supported anymore. Please update to a more recent one". I've tried 
>> this 
>> on several computers (Win 8.1, Win 7). I've also tried making Chrome the 
>> default browser but it still seems to open the web view in an IE control.
>>
>> Not sure where to go from here. Any assistance is appreciated. Thanks!
>>
>

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Re: Deprecation of Converted Clicks

2016-08-09 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Older versions of the API will continue to support all fields they 
initially launched with unless we make a specific announcement about a 
change on our blog .

Please see our Deprecation Schedule 
 for a 
consolidated representation of all version-related deprecation dates we've 
published.

Regards,
Mike, AdWords API Team

On Tuesday, August 9, 2016 at 12:41:54 PM UTC-4, Stephen wrote:
>
> Hi all,
>
> I wanted to clarify on the deprecation of the field *"Converted clicks"*. 
> The latest version of the API 201607 has deprecated this field which is in 
> line with the interface that will no longer support past September 2016. 
>
> I wanted to clarify on the timeframe availability of the Converted clicks 
> field from the API if using older versions and for how long will this be 
> supported?
>
> I wanted know whether we have to pull a historical record of converted 
> clicks before September of will we have more time using older API versions.
>
> Many thanks,
> Stephen
>

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Re: api version 201605

2016-08-09 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

The bug that caused this issue has still not been fully addressed. 
Engineering is hard at work on getting that in as soon as possible. This 
means that it is possible (but very unlikely) that a job with operations 
moves into a DONE status, but erroneously shows that it has no operations 
or download URL. This is what happened on your previous job.

In this case, the job likely finished successfully, but is simply reporting 
its results incorrectly. The engineering team can force the job to update 
from the backend and show its correct state, which is what they did for the 
one job you had reported where this happened.

If it happens again (hopefully it does not), let me know the job IDs and I 
can have engineering fix them as well. Otherwise, everything should be 
functioning normally.

Regards,
Mike, AdWords API Team

On Tuesday, August 9, 2016 at 1:47:13 PM UTC-4, xtcsuk wrote:
>
> Hi Mike,
>
> Thank you,
>
> As for the old jobs, they are no longer valid, as the system has moved on 
> with new changes.
> So, this has now been rectified, in case of a job with no operation, the 
> api will throw or something on upload, and will not move the job status 
> from pending to complete, right?
>
> regards,
> Zia
>
> On Tuesday, 9 August 2016 18:28:08 UTC+1, Michael Cloonan (AdWords API 
> Team) wrote:
>>
>> Hello,
>>
>> The engineering team has taken a look at your account and only identified 
>> the single ID that you had already provided as being affected by that 
>> issue. If you check it again, it should have results and a download URL.
>>
>> Please let me know if this recurs with any future jobs.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Monday, August 8, 2016 at 2:01:32 PM UTC-4, Michael Cloonan (AdWords 
>> API Team) wrote:
>>>
>>> Hello,
>>>
>>> The engineering team has confirmed that they are aware of a bug that can 
>>> put jobs into this state when they shouldn't be. They do have a process 
>>> they can perform on these "stuck" jobs to force them to return a correct 
>>> DownloadUrl.
>>>
>>> If you provide me with a complete list of jobs that have made their way 
>>> into this state, I can have engineering get them back on track for you.
>>>
>>> In the meanwhile, the team is working hard on getting a permanent fix in 
>>> place so this no longer happens going forward.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Monday, August 8, 2016 at 8:17:52 AM UTC-4, Michael Cloonan (AdWords 
>>> API Team) wrote:

 Hello,

 I apologize for the back and forth. I've contacted our engineering team 
 to take a look at a specific job you provided and see if we can determine 
 exactly what is going wrong from there. I'll let you know if I need more 
 information from you or if I have any updates to share.

 Regards,
 Mike, AdWords API Team

 On Sunday, August 7, 2016 at 5:17:10 PM UTC-4, xtcsuk wrote:
>
> Thanks again for your reply.
>
> Based on our records that particular job should have contained at 
> least 173 operations.  Our process in a nutshell, the system creates a 
> batch, which contains >=1 jobs, this particular job was part of a batch 
> which contained 218 jobs all of which finished with "Done" status and 
> with 
> N number of operation results except this one, this particular one as you 
> now know, has "Done" status with no operations.
>
> We have couple of more these instances, available upon request, 
> however, cannot easily get to log the upload operation for any scenarios 
> as 
> such, as said earlier this has happened/happens intermittently.
>
> On your side, would it be possible to clarify number of operations on 
> upload/active stages for the aforementioned job?
>
> regards,
> Zia
>
> On Friday, 5 August 2016 17:29:57 UTC+1, Michael Cloonan (AdWords API 
> Team) wrote:
>>
>> Hello,
>>
>> Under normal circumstances, the job shouldn't move to Done unless 
>> some data has been provided and processed. That's why I'm so curious 
>> about 
>> what exactly made it into your request that allowed this to happen.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Friday, August 5, 2016 at 11:03:35 AM UTC-4, xtcsuk wrote:
>>>
>>> Hi Mike,
>>>
>>> Thanks for the reply, our records show the job included some 
>>> operations, but do not have the log to provide you with, will try to 
>>> see if 
>>> we can do this.
>>> In the meantime, is it possible for a job change status from Active 
>>> to Done with no operations attached to it?
>>>
>>> regards,
>>> Zia
>>>
>>> On Friday, 5 August 2016 13:15:46 UTC+1, Michael Cloonan (AdWords 
>>> API Team) wrote:

 Hello,

 I took a look at the log you provided. It appears that in the case 
 where the downloadUrl is omitted, there were also no operations 

Re: Condition, Channel and Channel Exclusivity values in PRODUCT_PARTITION_REPORT translated to campaign's "Country of sale" language

2016-08-09 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I wanted to come back and just update this thread that this reported 
behavior is intended. The reports are intended to be the source of truth 
here, not the data retrieved from the ad groups.

I apologize for the inconvenience and the long delay before this 
confirmation.

Regards,
Mike, AdWords API Team

On Wednesday, February 10, 2016 at 1:18:23 PM UTC-5, Michael Cloonan 
(AdWords API Team) wrote:
>
> Hello,
>
> I apologize that you had to go through that hassle because of this lack of 
> turnaround time. I'm going to push on engineering again to try to get an 
> answer. I should hopefully have an answer for you by sometime next week 
> about the plans here.
>
> Regards,
> Mike, AdWords API Team
>
> On Wednesday, February 10, 2016 at 12:58:55 PM UTC-5, HK wrote:
>>
>> Hi, Michael
>>
>> Any indication from engineering whether this is desired behavior or not? 
>> We have manually translated the 98 values we need to for now, but as I'm 
>> sure you've figured out by now :-), would like to avoid having to do so for 
>> other langues we might support in the future.
>>
>> Thanks,
>> Hans
>>
>

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Re: api version 201605

2016-08-08 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

The engineering team has confirmed that they are aware of a bug that can 
put jobs into this state when they shouldn't be. They do have a process 
they can perform on these "stuck" jobs to force them to return a correct 
DownloadUrl.

If you provide me with a complete list of jobs that have made their way 
into this state, I can have engineering get them back on track for you.

In the meanwhile, the team is working hard on getting a permanent fix in 
place so this no longer happens going forward.

Regards,
Mike, AdWords API Team

On Monday, August 8, 2016 at 8:17:52 AM UTC-4, Michael Cloonan (AdWords API 
Team) wrote:
>
> Hello,
>
> I apologize for the back and forth. I've contacted our engineering team to 
> take a look at a specific job you provided and see if we can determine 
> exactly what is going wrong from there. I'll let you know if I need more 
> information from you or if I have any updates to share.
>
> Regards,
> Mike, AdWords API Team
>
> On Sunday, August 7, 2016 at 5:17:10 PM UTC-4, xtcsuk wrote:
>>
>> Thanks again for your reply.
>>
>> Based on our records that particular job should have contained at least 
>> 173 operations.  Our process in a nutshell, the system creates a batch, 
>> which contains >=1 jobs, this particular job was part of a batch which 
>> contained 218 jobs all of which finished with "Done" status and with N 
>> number of operation results except this one, this particular one as you now 
>> know, has "Done" status with no operations.
>>
>> We have couple of more these instances, available upon request, however, 
>> cannot easily get to log the upload operation for any scenarios as such, as 
>> said earlier this has happened/happens intermittently.
>>
>> On your side, would it be possible to clarify number of operations on 
>> upload/active stages for the aforementioned job?
>>
>> regards,
>> Zia
>>
>> On Friday, 5 August 2016 17:29:57 UTC+1, Michael Cloonan (AdWords API 
>> Team) wrote:
>>>
>>> Hello,
>>>
>>> Under normal circumstances, the job shouldn't move to Done unless some 
>>> data has been provided and processed. That's why I'm so curious about what 
>>> exactly made it into your request that allowed this to happen.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Friday, August 5, 2016 at 11:03:35 AM UTC-4, xtcsuk wrote:

 Hi Mike,

 Thanks for the reply, our records show the job included some 
 operations, but do not have the log to provide you with, will try to see 
 if 
 we can do this.
 In the meantime, is it possible for a job change status from Active to 
 Done with no operations attached to it?

 regards,
 Zia

 On Friday, 5 August 2016 13:15:46 UTC+1, Michael Cloonan (AdWords API 
 Team) wrote:
>
> Hello,
>
> I took a look at the log you provided. It appears that in the case 
> where the downloadUrl is omitted, there were also no operations 
> performed, 
> which means there would be no results to share via the downloadUrl 
> anyway. 
> Do you have logs of exactly what operations you uploaded for such a job? 
> I'm not sure what would cause a job to kick off without having received 
> any 
> operations to perform, so I want to see if perhaps you're doing anything 
> incorrect at that step in the process.
>
> Regards,
> Mike, AdWords API Team
>
> On Friday, August 5, 2016 at 7:33:18 AM UTC-4, xtcsuk wrote:
>>
>> Hi Pete,
>>
>> We are still suffering from batchjobservice returning null 
>> downloadUrl (intermittently) for a completed (done) job, sent you the 
>> soap 
>> (request/response) privately, just wondering if you have received it.
>>
>> regards,
>> Zia
>>
>> On Tuesday, 2 August 2016 04:09:00 UTC+1, Peter Oliquino wrote:
>>>
>>> Hi Zia,
>>>
>>> Feel free to contact us anytime if you encounter any issues.
>>>
>>> Cheers,
>>> Peter
>>> AdWords API Team
>>>
>>

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Re: api version 201605

2016-08-08 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I apologize for the back and forth. I've contacted our engineering team to 
take a look at a specific job you provided and see if we can determine 
exactly what is going wrong from there. I'll let you know if I need more 
information from you or if I have any updates to share.

Regards,
Mike, AdWords API Team

On Sunday, August 7, 2016 at 5:17:10 PM UTC-4, xtcsuk wrote:
>
> Thanks again for your reply.
>
> Based on our records that particular job should have contained at least 
> 173 operations.  Our process in a nutshell, the system creates a batch, 
> which contains >=1 jobs, this particular job was part of a batch which 
> contained 218 jobs all of which finished with "Done" status and with N 
> number of operation results except this one, this particular one as you now 
> know, has "Done" status with no operations.
>
> We have couple of more these instances, available upon request, however, 
> cannot easily get to log the upload operation for any scenarios as such, as 
> said earlier this has happened/happens intermittently.
>
> On your side, would it be possible to clarify number of operations on 
> upload/active stages for the aforementioned job?
>
> regards,
> Zia
>
> On Friday, 5 August 2016 17:29:57 UTC+1, Michael Cloonan (AdWords API 
> Team) wrote:
>>
>> Hello,
>>
>> Under normal circumstances, the job shouldn't move to Done unless some 
>> data has been provided and processed. That's why I'm so curious about what 
>> exactly made it into your request that allowed this to happen.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Friday, August 5, 2016 at 11:03:35 AM UTC-4, xtcsuk wrote:
>>>
>>> Hi Mike,
>>>
>>> Thanks for the reply, our records show the job included some operations, 
>>> but do not have the log to provide you with, will try to see if we can do 
>>> this.
>>> In the meantime, is it possible for a job change status from Active to 
>>> Done with no operations attached to it?
>>>
>>> regards,
>>> Zia
>>>
>>> On Friday, 5 August 2016 13:15:46 UTC+1, Michael Cloonan (AdWords API 
>>> Team) wrote:

 Hello,

 I took a look at the log you provided. It appears that in the case 
 where the downloadUrl is omitted, there were also no operations performed, 
 which means there would be no results to share via the downloadUrl anyway. 
 Do you have logs of exactly what operations you uploaded for such a job? 
 I'm not sure what would cause a job to kick off without having received 
 any 
 operations to perform, so I want to see if perhaps you're doing anything 
 incorrect at that step in the process.

 Regards,
 Mike, AdWords API Team

 On Friday, August 5, 2016 at 7:33:18 AM UTC-4, xtcsuk wrote:
>
> Hi Pete,
>
> We are still suffering from batchjobservice returning null downloadUrl 
> (intermittently) for a completed (done) job, sent you the soap 
> (request/response) privately, just wondering if you have received it.
>
> regards,
> Zia
>
> On Tuesday, 2 August 2016 04:09:00 UTC+1, Peter Oliquino wrote:
>>
>> Hi Zia,
>>
>> Feel free to contact us anytime if you encounter any issues.
>>
>> Cheers,
>> Peter
>> AdWords API Team
>>
>

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Re: How to get Customer Id using Access token for Non-MCC account

2016-08-08 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

It should work in a test environment. Are you using a refresh token 
generated on a test account? If not, please try that. If you're still 
having trouble, please include a SOAP request/response so I can take a 
closer look.

Regards,
Mike, AdWords API Team

On Saturday, August 6, 2016 at 8:39:33 AM UTC-4, Shibu Alist wrote:
>
> Hello Mike,
>
> Thanks for your reply!!!
> Does this works in test environment ?.
> Because i get error "Missing CLIENT_CUSTOMER_ID" when using 
> CustomerService 
> 
>  in 
> test environment.
>
>
> On Friday, August 5, 2016 at 7:36:39 AM UTC-7, Michael Cloonan (AdWords 
> API Team) wrote:
>>
>> Hello,
>>
>> Use the CustomerService 
>> 
>>  
>> for this. The CustomerService does not require a CustomerID header to be 
>> specified, and will return the currently authenticated customer. The 
>> Customer 
>> 
>>  
>> that is returned includes the ID, which you can then specify in other 
>> requests, as well as other information about the customer.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Friday, August 5, 2016 at 2:42:04 AM UTC-4, Shibu Alist wrote:
>>>
>>> Hi Anthony,
>>>
>>> Thanks for your reply
>>>
>>> But i am still confused as i get the same answer from everywhere.
>>>
>>> Let me clear our application flow.
>>>
>>> Actually we are building an application, where normal users will connect 
>>> their adword account by going through OAuth Authentication process.
>>> After Authentication, they should be able to create campaign from our 
>>> website. But we have to pass customerid for every request.How to get that 
>>> customerID? as Authentication process doesn't return it. 
>>>
>>> ManagedCustomerService 
>>> 
>>>   
>>> will be used if client account is added in MCC account. But what if any 
>>> random user, who is not under any MCC account wants to use our application 
>>> . How he can achieve this ? I have seen many websites doing this But i 
>>> didn't get any solution yet .
>>>
>>> Please do the needful.
>>>
>>> On Friday, August 5, 2016 at 5:09:58 AM UTC+5:30, Anthony Madrigal wrote:

 Hi Shibu,

 You can use the ManagedCustomerService 
 
  from 
 your MCC level in order to get the client accounts under it. This will 
 give 
 you the customer Ids of these accounts as well if you select the field 
 customerId 
 
 .

 Cheers,
 Anthony
 AdWords API Team

>>>

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Re: OAuthTokenGenerator.exe reports "Your browser is not supported anymore. Please update to a more recent one"

2016-08-05 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I apologize for the slow response time. I have escalated the issue within 
engineering and hopefully will have more information to share soon.

In the meanwhile, the .NET client library team for the AdWords and DFP APIs 
have been made aware of this change and are looking into if there are any 
workarounds.

I will post again here as soon as I know more.

Regards,
Mike, AdWords API Team

On Friday, August 5, 2016 at 2:32:51 PM UTC-4, San Mehat wrote:
>
> I'm running into the same issue - to my untrained eye it looks like the 
> Browser control that .NET uses to back Windows.Forms.WebBrowser is no 
> longer supported by whatever server component handles Auth... :\. Changing 
> your default browser will have no effect.
>
> Best,
> -san.
>
>
> On Thursday, August 4, 2016 at 10:15:35 PM UTC-7, gajender singh wrote:
>>
>> Hi Mike,
>> We have the exact same issue. Any help would be appreciated. 
>>
>> On Thursday, 4 August 2016 17:51:36 UTC+5:30, Michael Cloonan (AdWords 
>> API Team) wrote:
>>>
>>> Hello,
>>>
>>> I apologize for the inconvenience. I have alerted our engineering team 
>>> and will update this thread with information as I get it.
>>>
>>> Regards,
>>> Mike, AdWords API Team
>>>
>>> On Wednesday, August 3, 2016 at 4:18:37 PM UTC-4, ry...@tldpros.com 
>>> wrote:

 I've been following the instructions on 
 https://developers.google.com/adwords/api/docs/guides/first-api-call 
 and have gotten to the section titled "Get an OAuth2 refresh token and 
 configure your client". The instructions on 
 https://github.com/googleads/googleads-dotnet-lib/wiki/API-access-using-own-credentials-(installed-application-flow)#step-2---setting-up-the-client-library
  say 
 to use OAuthTokenGenerator.exe to generate the token. When I run the tool 
 and the web form opens, it redirects to a page that says "Your browser is 
 not supported anymore. Please update to a more recent one". I've tried 
 this 
 on several computers (Win 8.1, Win 7). I've also tried making Chrome the 
 default browser but it still seems to open the web view in an IE control.

 Not sure where to go from here. Any assistance is appreciated. Thanks!

>>>

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Re: api version 201605

2016-08-05 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Under normal circumstances, the job shouldn't move to Done unless some data 
has been provided and processed. That's why I'm so curious about what 
exactly made it into your request that allowed this to happen.

Regards,
Mike, AdWords API Team

On Friday, August 5, 2016 at 11:03:35 AM UTC-4, xtcsuk wrote:
>
> Hi Mike,
>
> Thanks for the reply, our records show the job included some operations, 
> but do not have the log to provide you with, will try to see if we can do 
> this.
> In the meantime, is it possible for a job change status from Active to 
> Done with no operations attached to it?
>
> regards,
> Zia
>
> On Friday, 5 August 2016 13:15:46 UTC+1, Michael Cloonan (AdWords API 
> Team) wrote:
>>
>> Hello,
>>
>> I took a look at the log you provided. It appears that in the case where 
>> the downloadUrl is omitted, there were also no operations performed, which 
>> means there would be no results to share via the downloadUrl anyway. Do you 
>> have logs of exactly what operations you uploaded for such a job? I'm not 
>> sure what would cause a job to kick off without having received any 
>> operations to perform, so I want to see if perhaps you're doing anything 
>> incorrect at that step in the process.
>>
>> Regards,
>> Mike, AdWords API Team
>>
>> On Friday, August 5, 2016 at 7:33:18 AM UTC-4, xtcsuk wrote:
>>>
>>> Hi Pete,
>>>
>>> We are still suffering from batchjobservice returning null downloadUrl 
>>> (intermittently) for a completed (done) job, sent you the soap 
>>> (request/response) privately, just wondering if you have received it.
>>>
>>> regards,
>>> Zia
>>>
>>> On Tuesday, 2 August 2016 04:09:00 UTC+1, Peter Oliquino wrote:

 Hi Zia,

 Feel free to contact us anytime if you encounter any issues.

 Cheers,
 Peter
 AdWords API Team

>>>

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Re: How to get Customer Id using Access token for Non-MCC account

2016-08-05 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Use the CustomerService 

 
for this. The CustomerService does not require a CustomerID header to be 
specified, and will return the currently authenticated customer. The 
Customer 

 
that is returned includes the ID, which you can then specify in other 
requests, as well as other information about the customer.

Regards,
Mike, AdWords API Team

On Friday, August 5, 2016 at 2:42:04 AM UTC-4, Shibu Alist wrote:
>
> Hi Anthony,
>
> Thanks for your reply
>
> But i am still confused as i get the same answer from everywhere.
>
> Let me clear our application flow.
>
> Actually we are building an application, where normal users will connect 
> their adword account by going through OAuth Authentication process.
> After Authentication, they should be able to create campaign from our 
> website. But we have to pass customerid for every request.How to get that 
> customerID? as Authentication process doesn't return it. 
>
> ManagedCustomerService 
> 
>   
> will be used if client account is added in MCC account. But what if any 
> random user, who is not under any MCC account wants to use our application 
> . How he can achieve this ? I have seen many websites doing this But i 
> didn't get any solution yet .
>
> Please do the needful.
>
> On Friday, August 5, 2016 at 5:09:58 AM UTC+5:30, Anthony Madrigal wrote:
>>
>> Hi Shibu,
>>
>> You can use the ManagedCustomerService 
>> 
>>  from 
>> your MCC level in order to get the client accounts under it. This will give 
>> you the customer Ids of these accounts as well if you select the field 
>> customerId 
>> 
>> .
>>
>> Cheers,
>> Anthony
>> AdWords API Team
>>
>

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Re: Targeting Idea Service STATS CollectionSizeError.TOO_MANY

2016-08-05 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

Thank you for providing the logs. I will pass them along to the engineering 
team to take a look and let you know when I hear back.

Regards,
Mike, AdWords API Team

On Thursday, August 4, 2016 at 7:05:41 PM UTC-4, Anthony Madrigal wrote:
>
> Hi Alex,
>
> The limit has not changed as far as I know. Could you please provide me 
> with the SOAP request and response that resulted in this error so I can 
> take a further look?
>
> Thanks,
> Anthony
> AdWords API Team
>

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Re: api version 201605

2016-08-05 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

I took a look at the log you provided. It appears that in the case where 
the downloadUrl is omitted, there were also no operations performed, which 
means there would be no results to share via the downloadUrl anyway. Do you 
have logs of exactly what operations you uploaded for such a job? I'm not 
sure what would cause a job to kick off without having received any 
operations to perform, so I want to see if perhaps you're doing anything 
incorrect at that step in the process.

Regards,
Mike, AdWords API Team

On Friday, August 5, 2016 at 7:33:18 AM UTC-4, xtcsuk wrote:
>
> Hi Pete,
>
> We are still suffering from batchjobservice returning null downloadUrl 
> (intermittently) for a completed (done) job, sent you the soap 
> (request/response) privately, just wondering if you have received it.
>
> regards,
> Zia
>
> On Tuesday, 2 August 2016 04:09:00 UTC+1, Peter Oliquino wrote:
>>
>> Hi Zia,
>>
>> Feel free to contact us anytime if you encounter any issues.
>>
>> Cheers,
>> Peter
>> AdWords API Team
>>
>

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Re: Windows client reporting "Your browser is not supported anymore. Please update to a more recent one."

2016-08-04 Thread 'Michael Cloonan (AdWords API Team)' via AdWords API Forum
Hello,

We've had another report of this behavior on this 
thread: 
https://groups.google.com/forum/?utm_medium=email_source=footer#!msg/adwords-api/lRfQqg84dNo/WCj7E_o-CQAJ

I have alerted our engineering team. I am going to close this thread as a 
duplicate of the other one and post updates on that thread as I have news 
to share.

Regards,
Mike, AdWords API Team

On Wednesday, August 3, 2016 at 4:47:44 PM UTC-4, David Youngman wrote:
>
> The OAuth URL we use in our WPF app has started returning "Your browser is 
> not supported anymore. Please update to a more recent one.". 
> We are using the WPF WebBrowser control. 
>
> This is currently blocking customers from using our app, please update 
> asap. This is a recent breaking change in behavior for AdWords OAuth, 
> please advise ASAP.
>

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