Adm:Timing Test please ignore
8:12am EST ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Service
Does anyone know where in BMC Remedy 7.5 documentation it is discussed how to create/manage services. The field I am referring to is on the Incident form, Service*+. I understand services are CI's and need to be related, and I am able to create these and get them to work, but I would like to better understand how and why they work. I cannot seem to locate any documentation on this topic. Thanks, Mark ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARDBC LDAP Active Directory question
Fred, How do you add the OU to the vendor form query string, I added mine and I am getting an error? ARS 7.5, ITMS 7.5, Windows 2003 Kevin On Tue, Dec 29, 2009 at 4:51 PM, Drew Shuller d...@io.com wrote: Norm! Thanks for the help. Thanks again Fred. I tried it out in a form, it looks like it's going to work. Drew On Tue, Dec 29, 2009 at 3:44 PM, Drew Shuller drew.shul...@gmail.com wrote: Norm! Thanks for the help. Thanks again Fred. I tried it out in a form, it looks like it's going to work. Drew On Tue, Dec 29, 2009 at 2:53 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: I learned not to use sAMAccountName as Request ID. I use uSNCreated (which *SHOULD BE* unique and less than 15 characters). Just use sAMAccountName as a regular field from the ActiveDirectory. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Drew Shuller Sent: Tuesday, December 29, 2009 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: ARDBC LDAP Active Directory question Thank you Fred, that's very helpful. After some googling I was able to generate a query using the MMC console, which was helpful in that I got to see a lot of columns of data all in one place. Thanks for the query string. My guy wanted to see what Remedy was generating...no one can see that in Remedy itself but it looks like one can figure it out and build it because an LDAP/AD query is an LDAP/AD query, so to speak. My only other problem (AD-wise that is) is the mismatch between the samAccountName attribute length and the 6.3 RequestID field length, which causes blank entries in the vendor form. Oddly enough I can see the name in the Results list but not in the fields of the form itself. I suggested that we truncate the samAccountName field to 15 characters and put the result in an unused AD attribute and then use that for the Request ID map. Any suggestions on that? Has this been handled in the Remedy versions released after the stone age? Not that I'm knocking 6.3, I kinda like it, it gives me a nice warm fuzzy. :-) Drew Soto Cano On Tue, Dec 29, 2009 at 1:39 PM, Grooms, Frederick W wrote: ldap://host[:port]/User Base??sub?(User Filter) As long as you have sub in there it should look at your user base and all sublevels (the other option I know of is one). In your Vendor Form definition you set the User Base to be the top level of your organization where you want to start searching. In my case I have it set to the root of the tree. If you turn on the plugin log to the highest level you can see the queries generated. Basically all the system is doing is to append to the ldap string the rest of your search parameters. i.e. If I put grooms in the sAMAccountName field on my LDAP vendor form the query generated is: ldap://DNS_SERVER/DC=AAA,DC=,DC=NET??sub?((objectclass=user)(sAMAccountName=*grooms*)) In my case the record is in the sublevel: OU=User Accounts,DC=AAA,DC=,DC=net As for tools, the 2 most common (Free ones) I know of are: Microsoft's LDP utility http://technet.microsoft.com/en-us/library/cc772839(WS.10).aspx Softerra LDAP Browser http://www.softerra.com/download.htm Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Drew Shuller Sent: Tuesday, December 29, 2009 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC LDAP Active Directory question Thanks Fred. So I could substitute another value in the ldap string and get further down in the tree? But not in the same form? My server guys instists that there's a query that Remedy is using to return the information in the Vendor form, but we can't see that query. Or can we? If anyone knows, please clue me in. I can create a vendor form and add every single field available, but only a few of them can be added to the results field list and the normal way of exporting records to an excel file doesn't work. How do I build queries into the AD, and what tools should I use? Drew On Mon, Dec 28, 2009 at 4:35 PM, Grooms, Frederick W wrote: Check the Form Properties - Vendor Information tab for your form. The Table Name field needs to have the sub value in it to allow searches to go beyond the currently defined level. ldap://DNS_SERVER/DC=AAA,DC=,DC=NET??sub?(objectclass=user) The objectclass=user just restricts the results to values with user in the objectclass field, not what levels to search. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Drew Shuller Sent: Monday, December 28, 2009 3:59 PM To: arslist@ARSLIST.ORG Subject: ARDBC LDAP Active Directory question Hello list, I've got an AD question. We search our user info using the ARDBC LDAP
Re: ARDBC LDAP Active Directory question
It should go something like this (in this case I am looking at an OU of: User Accounts): ldap://host/OU=User Accounts,DC=www,DC=mycompany,DC=net??sub?(objectclass=user) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Wednesday, December 30, 2009 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC LDAP Active Directory question ** Fred, How do you add the OU to the vendor form query string, I added mine and I am getting an error? ARS 7.5, ITMS 7.5, Windows 2003 Kevin On Tue, Dec 29, 2009 at 4:51 PM, Drew Shuller d...@io.com wrote: Norm! Thanks for the help. Thanks again Fred. I tried it out in a form, it looks like it's going to work. Drew On Tue, Dec 29, 2009 at 3:44 PM, Drew Shuller wrote: Norm! Thanks for the help. Thanks again Fred. I tried it out in a form, it looks like it's going to work. Drew On Tue, Dec 29, 2009 at 2:53 PM, Grooms, Frederick W wrote: I learned not to use sAMAccountName as Request ID. I use uSNCreated (which *SHOULD BE* unique and less than 15 characters). Just use sAMAccountName as a regular field from the ActiveDirectory. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Drew Shuller Sent: Tuesday, December 29, 2009 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: ARDBC LDAP Active Directory question Thank you Fred, that's very helpful. After some googling I was able to generate a query using the MMC console, which was helpful in that I got to see a lot of columns of data all in one place. Thanks for the query string. My guy wanted to see what Remedy was generating...no one can see that in Remedy itself but it looks like one can figure it out and build it because an LDAP/AD query is an LDAP/AD query, so to speak. My only other problem (AD-wise that is) is the mismatch between the samAccountName attribute length and the 6.3 RequestID field length, which causes blank entries in the vendor form. Oddly enough I can see the name in the Results list but not in the fields of the form itself. I suggested that we truncate the samAccountName field to 15 characters and put the result in an unused AD attribute and then use that for the Request ID map. Any suggestions on that? Has this been handled in the Remedy versions released after the stone age? Not that I'm knocking 6.3, I kinda like it, it gives me a nice warm fuzzy. :-) Drew Soto Cano On Tue, Dec 29, 2009 at 1:39 PM, Grooms, Frederick W wrote: ldap://host[:port]/User Base??sub?(User Filter) As long as you have sub in there it should look at your user base and all sublevels (the other option I know of is one). In your Vendor Form definition you set the User Base to be the top level of your organization where you want to start searching. In my case I have it set to the root of the tree. If you turn on the plugin log to the highest level you can see the queries generated. Basically all the system is doing is to append to the ldap string the rest of your search parameters. i.e. If I put grooms in the sAMAccountName field on my LDAP vendor form the query generated is: ldap://DNS_SERVER/DC=AAA,DC=,DC=NET??sub?((objectclass=user)(sAMAccountName=*grooms*)) In my case the record is in the sublevel: OU=User Accounts,DC=AAA,DC=,DC=net As for tools, the 2 most common (Free ones) I know of are: Microsoft's LDP utility http://technet.microsoft.com/en-us/library/cc772839(WS.10).aspx Softerra LDAP Browser http://www.softerra.com/download.htm Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Drew Shuller Sent: Tuesday, December 29, 2009 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC LDAP Active Directory question Thanks Fred. So I could substitute another value in the ldap string and get further down in the tree? But not in the same form? My server guys instists that there's a query that Remedy is using to return the information in the Vendor form, but we can't see that query. Or can we? If anyone knows, please clue me in. I can create a vendor form and add every single field available, but only a few of them can be added to the results field list and the normal way of exporting records to an excel file doesn't work. How do I build queries into the AD, and what tools should I use? Drew On Mon, Dec 28, 2009 at 4:35 PM, Grooms, Frederick W wrote: Check the Form Properties - Vendor Information tab for your form. The Table Name field needs to have the sub value in it to allow searches to go beyond the currently defined level. ldap://DNS_SERVER/DC=AAA,DC=,DC=NET??sub?(objectclass=user) The objectclass=user just restricts the results to values with user in the objectclass field, not what levels to search. Fred -Original Message- From: Action
Re: ARDBC LDAP Active Directory question
okay so all the OU's would go before the DC's, thanks. I was trying it the other way around. Kevin On Wed, Dec 30, 2009 at 11:02 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: It should go something like this (in this case I am looking at an OU of: User Accounts): ldap://host/OU=User Accounts,DC=www,DC=mycompany,DC=net??sub?(objectclass=user) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Wednesday, December 30, 2009 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC LDAP Active Directory question ** Fred, How do you add the OU to the vendor form query string, I added mine and I am getting an error? ARS 7.5, ITMS 7.5, Windows 2003 Kevin On Tue, Dec 29, 2009 at 4:51 PM, Drew Shuller d...@io.com wrote: Norm! Thanks for the help. Thanks again Fred. I tried it out in a form, it looks like it's going to work. Drew On Tue, Dec 29, 2009 at 3:44 PM, Drew Shuller wrote: Norm! Thanks for the help. Thanks again Fred. I tried it out in a form, it looks like it's going to work. Drew On Tue, Dec 29, 2009 at 2:53 PM, Grooms, Frederick W wrote: I learned not to use sAMAccountName as Request ID. I use uSNCreated (which *SHOULD BE* unique and less than 15 characters). Just use sAMAccountName as a regular field from the ActiveDirectory. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Drew Shuller Sent: Tuesday, December 29, 2009 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: ARDBC LDAP Active Directory question Thank you Fred, that's very helpful. After some googling I was able to generate a query using the MMC console, which was helpful in that I got to see a lot of columns of data all in one place. Thanks for the query string. My guy wanted to see what Remedy was generating...no one can see that in Remedy itself but it looks like one can figure it out and build it because an LDAP/AD query is an LDAP/AD query, so to speak. My only other problem (AD-wise that is) is the mismatch between the samAccountName attribute length and the 6.3 RequestID field length, which causes blank entries in the vendor form. Oddly enough I can see the name in the Results list but not in the fields of the form itself. I suggested that we truncate the samAccountName field to 15 characters and put the result in an unused AD attribute and then use that for the Request ID map. Any suggestions on that? Has this been handled in the Remedy versions released after the stone age? Not that I'm knocking 6.3, I kinda like it, it gives me a nice warm fuzzy. :-) Drew Soto Cano On Tue, Dec 29, 2009 at 1:39 PM, Grooms, Frederick W wrote: ldap://host[:port]/User Base??sub?(User Filter) As long as you have sub in there it should look at your user base and all sublevels (the other option I know of is one). In your Vendor Form definition you set the User Base to be the top level of your organization where you want to start searching. In my case I have it set to the root of the tree. If you turn on the plugin log to the highest level you can see the queries generated. Basically all the system is doing is to append to the ldap string the rest of your search parameters. i.e. If I put grooms in the sAMAccountName field on my LDAP vendor form the query generated is: ldap://DNS_SERVER/DC=AAA,DC=,DC=NET??sub?((objectclass=user)(sAMAccountName=*grooms*)) In my case the record is in the sublevel: OU=User Accounts,DC=AAA,DC=,DC=net As for tools, the 2 most common (Free ones) I know of are: Microsoft's LDP utility http://technet.microsoft.com/en-us/library/cc772839(WS.10).aspx Softerra LDAP Browser http://www.softerra.com/download.htm Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Drew Shuller Sent: Tuesday, December 29, 2009 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC LDAP Active Directory question Thanks Fred. So I could substitute another value in the ldap string and get further down in the tree? But not in the same form? My server guys instists that there's a query that Remedy is using to return the information in the Vendor form, but we can't see that query. Or can we? If anyone knows, please clue me in. I can create a vendor form and add every single field available, but only a few of them can be added to the results field list and the normal way of exporting records to an excel file doesn't work. How do I build queries into the AD, and what tools should I use? Drew On Mon, Dec 28, 2009 at 4:35 PM, Grooms, Frederick W wrote: Check the Form Properties - Vendor Information tab for your form. The Table Name field needs to have the sub value in it to allow searches to go
Re: ARDBC LDAP Active Directory question
Use a tool like LDP and see what the distinguishedName is for a user and that will tell you how it is laid out in your tree. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Wednesday, December 30, 2009 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC LDAP Active Directory question ** okay so all the OU's would go before the DC's, thanks. I was trying it the other way around. Kevin On Wed, Dec 30, 2009 at 11:02 AM, Grooms, Frederick W wrote: It should go something like this (in this case I am looking at an OU of: User Accounts): ldap://host/OU=User Accounts,DC=www,DC=mycompany,DC=net??sub?(objectclass=user) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Wednesday, December 30, 2009 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC LDAP Active Directory question ** Fred, How do you add the OU to the vendor form query string, I added mine and I am getting an error? ARS 7.5, ITMS 7.5, Windows 2003 Kevin On Tue, Dec 29, 2009 at 4:51 PM, Drew Shuller d...@io.com wrote: Norm! Thanks for the help. Thanks again Fred. I tried it out in a form, it looks like it's going to work. Drew On Tue, Dec 29, 2009 at 3:44 PM, Drew Shuller wrote: Norm! Thanks for the help. Thanks again Fred. I tried it out in a form, it looks like it's going to work. Drew On Tue, Dec 29, 2009 at 2:53 PM, Grooms, Frederick W wrote: I learned not to use sAMAccountName as Request ID. I use uSNCreated (which *SHOULD BE* unique and less than 15 characters). Just use sAMAccountName as a regular field from the ActiveDirectory. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Drew Shuller Sent: Tuesday, December 29, 2009 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: ARDBC LDAP Active Directory question Thank you Fred, that's very helpful. After some googling I was able to generate a query using the MMC console, which was helpful in that I got to see a lot of columns of data all in one place. Thanks for the query string. My guy wanted to see what Remedy was generating...no one can see that in Remedy itself but it looks like one can figure it out and build it because an LDAP/AD query is an LDAP/AD query, so to speak. My only other problem (AD-wise that is) is the mismatch between the samAccountName attribute length and the 6.3 RequestID field length, which causes blank entries in the vendor form. Oddly enough I can see the name in the Results list but not in the fields of the form itself. I suggested that we truncate the samAccountName field to 15 characters and put the result in an unused AD attribute and then use that for the Request ID map. Any suggestions on that? Has this been handled in the Remedy versions released after the stone age? Not that I'm knocking 6.3, I kinda like it, it gives me a nice warm fuzzy. :-) Drew Soto Cano On Tue, Dec 29, 2009 at 1:39 PM, Grooms, Frederick W wrote: ldap://host[:port]/User Base??sub?(User Filter) As long as you have sub in there it should look at your user base and all sublevels (the other option I know of is one). In your Vendor Form definition you set the User Base to be the top level of your organization where you want to start searching. In my case I have it set to the root of the tree. If you turn on the plugin log to the highest level you can see the queries generated. Basically all the system is doing is to append to the ldap string the rest of your search parameters. i.e. If I put grooms in the sAMAccountName field on my LDAP vendor form the query generated is: ldap://DNS_SERVER/DC=AAA,DC=,DC=NET??sub?((objectclass=user)(sAMAccountName=*grooms*)) In my case the record is in the sublevel: OU=User Accounts,DC=AAA,DC=,DC=net As for tools, the 2 most common (Free ones) I know of are: Microsoft's LDP utility http://technet.microsoft.com/en-us/library/cc772839(WS.10).aspx Softerra LDAP Browser http://www.softerra.com/download.htm Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Drew Shuller Sent: Tuesday, December 29, 2009 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC LDAP Active Directory question Thanks Fred. So I could substitute another value in the ldap string and get further down in the tree? But not in the same form? My server guys instists that there's a query that Remedy is using to return the information in the Vendor form, but we can't see that query. Or can we? If anyone knows, please clue me in. I can create a vendor form and add every single field available, but only a few of them can be added to the results field list and the normal way of exporting records to an excel file doesn't work. How do I build
Re: ARDBC LDAP Active Directory question
I have been using ADExplorer. It calls out the tree it is just a little different and backwards from the way remedy puts it in. Thanks, Kevin On Wed, Dec 30, 2009 at 11:54 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Use a tool like LDP and see what the distinguishedName is for a user and that will tell you how it is laid out in your tree. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Wednesday, December 30, 2009 10:36 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC LDAP Active Directory question ** okay so all the OU's would go before the DC's, thanks. I was trying it the other way around. Kevin On Wed, Dec 30, 2009 at 11:02 AM, Grooms, Frederick W wrote: It should go something like this (in this case I am looking at an OU of: User Accounts): ldap://host/OU=User Accounts,DC=www,DC=mycompany,DC=net??sub?(objectclass=user) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Kevin Begosh Sent: Wednesday, December 30, 2009 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC LDAP Active Directory question ** Fred, How do you add the OU to the vendor form query string, I added mine and I am getting an error? ARS 7.5, ITMS 7.5, Windows 2003 Kevin On Tue, Dec 29, 2009 at 4:51 PM, Drew Shuller d...@io.com wrote: Norm! Thanks for the help. Thanks again Fred. I tried it out in a form, it looks like it's going to work. Drew On Tue, Dec 29, 2009 at 3:44 PM, Drew Shuller wrote: Norm! Thanks for the help. Thanks again Fred. I tried it out in a form, it looks like it's going to work. Drew On Tue, Dec 29, 2009 at 2:53 PM, Grooms, Frederick W wrote: I learned not to use sAMAccountName as Request ID. I use uSNCreated (which *SHOULD BE* unique and less than 15 characters). Just use sAMAccountName as a regular field from the ActiveDirectory. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Drew Shuller Sent: Tuesday, December 29, 2009 2:35 PM To: arslist@ARSLIST.ORG Subject: Re: ARDBC LDAP Active Directory question Thank you Fred, that's very helpful. After some googling I was able to generate a query using the MMC console, which was helpful in that I got to see a lot of columns of data all in one place. Thanks for the query string. My guy wanted to see what Remedy was generating...no one can see that in Remedy itself but it looks like one can figure it out and build it because an LDAP/AD query is an LDAP/AD query, so to speak. My only other problem (AD-wise that is) is the mismatch between the samAccountName attribute length and the 6.3 RequestID field length, which causes blank entries in the vendor form. Oddly enough I can see the name in the Results list but not in the fields of the form itself. I suggested that we truncate the samAccountName field to 15 characters and put the result in an unused AD attribute and then use that for the Request ID map. Any suggestions on that? Has this been handled in the Remedy versions released after the stone age? Not that I'm knocking 6.3, I kinda like it, it gives me a nice warm fuzzy. :-) Drew Soto Cano On Tue, Dec 29, 2009 at 1:39 PM, Grooms, Frederick W wrote: ldap://host[:port]/User Base??sub?(User Filter) As long as you have sub in there it should look at your user base and all sublevels (the other option I know of is one). In your Vendor Form definition you set the User Base to be the top level of your organization where you want to start searching. In my case I have it set to the root of the tree. If you turn on the plugin log to the highest level you can see the queries generated. Basically all the system is doing is to append to the ldap string the rest of your search parameters. i.e. If I put grooms in the sAMAccountName field on my LDAP vendor form the query generated is: ldap://DNS_SERVER/DC=AAA,DC=,DC=NET??sub?((objectclass=user)(sAMAccountName=*grooms*)) In my case the record is in the sublevel: OU=User Accounts,DC=AAA,DC=,DC=net As for tools, the 2 most common (Free ones) I know of are: Microsoft's LDP utility http://technet.microsoft.com/en-us/library/cc772839(WS.10).aspx Softerra LDAP Browser http://www.softerra.com/download.htm Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Drew Shuller Sent: Tuesday, December 29, 2009 11:13 AM To: arslist@ARSLIST.ORG Subject: Re: ARDBC LDAP Active Directory question Thanks Fred. So I could substitute another value in the ldap string and get further down in the tree? But not in the same form? My server guys instists that there's a query that Remedy is using to return the
Re: Service
Hi Mark I think this is discussed in the BMC Atrium documentation - it was covered as part of the Atrium 7.5 What's New course ... so I think that is where you could probably find more info regarding this Barb Wagner Remedy Architect IBM Global Services (612) 397-2955 Tie Line 608-1958 bar...@us.ibm.com Mark Lev mark@rightst ARSYSTEMS.COM To Sent by: Action arslist@ARSLIST.ORG Request System cc discussion list (ARSList)Subject arsl...@arslist. Service ORG 12/30/2009 07:16 AM Please respond to arsl...@arslist.o RG ** Does anyone know where in BMC Remedy 7.5 documentation it is discussed how to create/manage services. The field I am referring to is on the Incident form, Service*+. I understand services are CI’s and need to be related, and I am able to create these and get them to work, but I would like to better understand how and why they work. I cannot seem to locate any documentation on this topic. Thanks, Mark _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ inline: graycol.gifinline: pic20621.gifinline: ecblank.gif
Error with API integration
Hi Listers, I am trying to connect to Remedy using a Java API. Though the server is up and running. I am able to login to the User tool using the same credentials that I am using in API. But the API is unable to connect to Remedy and is showing this error: ERROR (90): Cannot establish a network connection to the AR System server; Connection refused I am using ARS 7.5 with Oracle 11g DB on Sun Solaris platform. I checked the Minimum API version, it is set to 0. The arplugin.log has the error: 2009-12-30 20:12:19,605 ERROR [main] com.bmc.arsys.pluginsvr.ARPluginServerMain (?:?) - AR Plugin Server Startup Error java.net.BindException: Address already in use at java.net.PlainSocketImpl.socketBind(Native Method) at java.net.PlainSocketImpl.bind(PlainSocketImpl.java:359) at java.net.ServerSocket.bind(ServerSocket.java:319) at java.net.ServerSocket.init(ServerSocket.java:185) at org.acplt.oncrpc.server.OncRpcTcpServerTransport.init(Unknown Source) at com.bmc.arsys.arrpc.ARPluginServerDispatcher.init(Unknown Source) at com.bmc.arsys.pluginsvr.a.init(Unknown Source) at com.bmc.arsys.pluginsvr.ARPluginServerManager.initRpcDispatcher(Unknown Source) at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown Source) Exception in thread main java.lang.NullPointerException at com.bmc.arsys.pluginsvr.ARPluginServerMain.stopServer(Unknown Source) at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown Source) Can anybody please help me in troubleshooting this? Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Error with API integration
Check to make sure that the TCP port that you have configured for ARS is free and not in use by another application. Note that it could be that ARS didn't shutdown cleanly and the previous instance is actually the one holding the port open. The lsof command is pretty handy in determining what has a particular port open. Until you get a clean ARS startup, it's hard to say what's going on with the API program. ARERR 90 is pretty generic error. Juan Ingles On Wed, Dec 30, 2009 at 10:39 AM, SriSamSri Appecherla appecherla@gmail.com wrote: ** Hi Listers, I am trying to connect to Remedy using a Java API. Though the server is up and running. I am able to login to the User tool using the same credentials that I am using in API. But the API is unable to connect to Remedy and is showing this error: ERROR (90): Cannot establish a network connection to the AR System server; Connection refused I am using ARS 7.5 with Oracle 11g DB on Sun Solaris platform. I checked the Minimum API version, it is set to 0. The arplugin.log has the error: 2009-12-30 20:12:19,605 ERROR [main] com.bmc.arsys.pluginsvr.ARPluginServerMain (?:?) - AR Plugin Server Startup Error java.net.BindException: Address already in use at java.net.PlainSocketImpl.socketBind(Native Method) at java.net.PlainSocketImpl.bind(PlainSocketImpl.java:359) at java.net.ServerSocket.bind(ServerSocket.java:319) at java.net.ServerSocket.init(ServerSocket.java:185) at org.acplt.oncrpc.server.OncRpcTcpServerTransport.init(Unknown Source) at com.bmc.arsys.arrpc.ARPluginServerDispatcher.init(Unknown Source) at com.bmc.arsys.pluginsvr.a.init(Unknown Source) at com.bmc.arsys.pluginsvr.ARPluginServerManager.initRpcDispatcher(Unknown Source) at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown Source) Exception in thread main java.lang.NullPointerException at com.bmc.arsys.pluginsvr.ARPluginServerMain.stopServer(Unknown Source) at com.bmc.arsys.pluginsvr.ARPluginServerMain.main(Unknown Source) Can anybody please help me in troubleshooting this? Regards, SriSamSri Appecherla Mobile# +91 988 480 4001 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Discovery 1.6
Hi All, Is there a way to know exactly what servers failed the discovery? We are discovering both Windows and Linux (using WMI and SSH) within the same task. When I view the discovery report - I have 50 pages with caution messages stating WMI failed. However somewhere later in the 50 pages it may say SSH worked. There are hundreds of servers. I can't trace/re-discover every single IP/host individually to find out if the discovery eventually worked or the CI updated. I see in the report 100 computers, then 50 Linux hosts with messages with port not opened or credential errors, WMI not found. However just because it says this - how do I know it was not successful on the next pass when SSH was triggered. When I check the report - the asset said agent found so it is terribly confusing.. Is there a way to just get the bottom line number - X amount of servers updated, and X number failed the discovery. Then there are size restrictions on the log size that I can't seem to modify. ugghhh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Service
I don’t know why I didn’t think of looking there, I would have thought they would have at least mentioned in an ITSM guide. This is pointing me in the right direction. Thanks! Mark From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Barb Wagner Sent: Wednesday, December 30, 2009 12:34 PM To: arslist@ARSLIST.ORG Subject: Re: Service Hi Mark I think this is discussed in the BMC Atrium documentation - it was covered as part of the Atrium 7.5 What's New course ... so I think that is where you could probably find more info regarding this Barb Wagner Remedy Architect IBM Global Services (612) 397-2955 Tie Line 608-1958 bar...@us.ibm.com [cid:image001.gif@01CA895F.49B35B70]Mark Lev ---12/30/2009 07:24:36 AM---** Does anyone know where in BMC Remedy 7.5 documentation it is discussed how to create/manage services. Mark Lev mark@rightstarsystems.com Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 12/30/2009 07:16 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Service ** Does anyone know where in BMC Remedy 7.5 documentation it is discussed how to create/manage services. The field I am referring to is on the Incident form, Service*+. I understand services are CI’s and need to be related, and I am able to create these and get them to work, but I would like to better understand how and why they work. I cannot seem to locate any documentation on this topic. Thanks, Mark _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ inline: image001.gifinline: image002.pnginline: image003.png
Q: GUID Generation
Anyone know if the actual code behind Application_Generate_GUID is available anywhere? We need to try and duplicate this functionality in a different system for integration purposes and wondered if this information is available anywhere? Regards, Craig Carter Information Technology Manager, RSP ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Q: GUID Generation
** Hi,I don´t know, what you want to do with this information.But you can also use the sequence generation function of the database (Oracle).CheersTristan-Original Message-Date: Wed, 30 Dec 2009 21:28:07 +0100Subject: Q: GUID GenerationFrom: Craig Carter craig.car...@arpc.denver.af.milTo: arslist@ARSLIST.ORG** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Anyone know if the actual code behind Application_Generate_GUID is available anywhere? We need to try and duplicate this functionality in a different system for integration purposes and wondered if this information is available anywhere?Regards,Craig CarterInformation Technology Manager, RSP _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
Re: Q: GUID Generation
We're actually on SQL Server and they are on MySQL and we can't use a simple sequencer anyway. After reviewing GUID and UUID, there are several variances on this and I'd like to basically duplicate what the BMC/Remedy function does rather than have them call a Remedy web service and pass one back. We're basically migrating certain processes to another system but keeping them integrated so it would be easier if their system could generate a like value going forward. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tristan.rop...@t-online.de Sent: Wednesday, December 30, 2009 1:49 PM To: arslist@ARSLIST.ORG Subject: Re: Q: GUID Generation ** Hi, I don´t know, what you want to do with this information. But you can also use the sequence generation function of the database (Oracle). Cheers Tristan -Original Message- Date: Wed, 30 Dec 2009 21:28:07 +0100 Subject: Q: GUID Generation From: Craig Carter craig.car...@arpc.denver.af.mil To: arslist@ARSLIST.ORG ** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Anyone know if the actual code behind Application_Generate_GUID is available anywhere? We need to try and duplicate this functionality in a different system for integration purposes and wondered if this information is available anywhere? Regards, Craig Carter Information Technology Manager, RSP _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
7.5 Hover on the user tool
List, Does anyone know how to change the hover time on the Remedy User Tool. I found this Arsystemhover_wait_time = 500 but it did not work, adding it to the ar.cfg file. I also see an entry in the config.properties on the mid tier but I did not know if that fixed the user tool. Any one mess with that ARS 7.5, ITSM 7.5, Windows 2003 -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Q: GUID Generation
I'm not exactly clear why you need to use Remedy's GUID. On MS SQL server you could use the NewID() function to generate a unique ID On MySQL you can use UUID() function Either one of those will give you a Unique ID to work with. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Craig Carter Sent: Wednesday, December 30, 2009 2:57 PM To: arslist@ARSLIST.ORG Subject: Re: Q: GUID Generation We're actually on SQL Server and they are on MySQL and we can't use a simple sequencer anyway. After reviewing GUID and UUID, there are several variances on this and I'd like to basically duplicate what the BMC/Remedy function does rather than have them call a Remedy web service and pass one back. We're basically migrating certain processes to another system but keeping them integrated so it would be easier if their system could generate a like value going forward. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tristan.rop...@t-online.de Sent: Wednesday, December 30, 2009 1:49 PM To: arslist@ARSLIST.ORG Subject: Re: Q: GUID Generation ** Hi, I don´t know, what you want to do with this information. But you can also use the sequence generation function of the database (Oracle). Cheers Tristan -Original Message- Date: Wed, 30 Dec 2009 21:28:07 +0100 Subject: Q: GUID Generation From: Craig Carter craig.car...@arpc.denver.af.mil To: arslist@ARSLIST.ORG ** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Anyone know if the actual code behind Application_Generate_GUID is available anywhere? We need to try and duplicate this functionality in a different system for integration purposes and wondered if this information is available anywhere? Regards, Craig Carter Information Technology Manager, RSP _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
MidTier and Macintosh -- end of year fun
Just wondering -- is anybody heavily using MidTier 7.5 and the Mac? If so -- happy? If not happy -- why? Followup -- will MidTier 7.5 work against 7.01 ARS? And - is anybody doing it? Side question - any idea why these files exist in the MidTier.war? ./WEB-INF/lib/arapi75.dll ./WEB-INF/lib/arjni75.dll ./WEB-INF/lib/arodbc75.dll ./WEB-INF/lib/arrpc75.dll ./WEB-INF/lib/arutiljni75.dll ./WEB-INF/lib/arutl75.dll -John -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
SRM
Has anyone installed SRM 7.6? If so what do you think about it? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 Hover on the user tool
You can change the hover time in the AR System User preference form, Web tab. Page 110 in the config guide. Its all in milliseconds, so 500 milliseconds = 0.5 seconds. On Wed, Dec 30, 2009 at 2:18 PM, Kevin Begosh kbeg...@gmail.com wrote: ** List, Does anyone know how to change the hover time on the Remedy User Tool. I found this Arsystemhover_wait_time = 500 but it did not work, adding it to the ar.cfg file. I also see an entry in the config.properties on the mid tier but I did not know if that fixed the user tool. Any one mess with that ARS 7.5, ITSM 7.5, Windows 2003 -- Kevin Begosh _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: 7.5 Hover on the user tool
is there anyway to do it for the server and not for each user. On Wed, Dec 30, 2009 at 4:33 PM, DCI Remedy dci.rem...@gmail.com wrote: ** You can change the hover time in the AR System User preference form, Web tab. Page 110 in the config guide. Its all in milliseconds, so 500 milliseconds = 0.5 seconds. On Wed, Dec 30, 2009 at 2:18 PM, Kevin Begosh kbeg...@gmail.com wrote: ** List, Does anyone know how to change the hover time on the Remedy User Tool. I found this Arsystemhover_wait_time = 500 but it did not work, adding it to the ar.cfg file. I also see an entry in the config.properties on the mid tier but I did not know if that fixed the user tool. Any one mess with that ARS 7.5, ITSM 7.5, Windows 2003 -- Kevin Begosh _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Kevin Begosh ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Q: GUID Generation
We were primarily trying to keep consistency between the million or so records we already have with the old format that will still be there. We'll investigate the UUID function on MySQL and see if that will work. Having never used MySQL, I wasn't aware that existed. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Wednesday, December 30, 2009 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: Q: GUID Generation I'm not exactly clear why you need to use Remedy's GUID. On MS SQL server you could use the NewID() function to generate a unique ID On MySQL you can use UUID() function Either one of those will give you a Unique ID to work with. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Craig Carter Sent: Wednesday, December 30, 2009 2:57 PM To: arslist@ARSLIST.ORG Subject: Re: Q: GUID Generation We're actually on SQL Server and they are on MySQL and we can't use a simple sequencer anyway. After reviewing GUID and UUID, there are several variances on this and I'd like to basically duplicate what the BMC/Remedy function does rather than have them call a Remedy web service and pass one back. We're basically migrating certain processes to another system but keeping them integrated so it would be easier if their system could generate a like value going forward. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of tristan.rop...@t-online.de Sent: Wednesday, December 30, 2009 1:49 PM To: arslist@ARSLIST.ORG Subject: Re: Q: GUID Generation ** Hi, I don´t know, what you want to do with this information. But you can also use the sequence generation function of the database (Oracle). Cheers Tristan -Original Message- Date: Wed, 30 Dec 2009 21:28:07 +0100 Subject: Q: GUID Generation From: Craig Carter craig.car...@arpc.denver.af.mil To: arslist@ARSLIST.ORG ** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Anyone know if the actual code behind Application_Generate_GUID is available anywhere? We need to try and duplicate this functionality in a different system for integration purposes and wondered if this information is available anywhere? Regards, Craig Carter Information Technology Manager, RSP _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Q: GUID Generation
Depending on your need. You could just write a filter to generate 1,000,000 GUIDs -- then copy them over to MySQL. Then -- pluck them off one at a time. (There -- you get the exact GUID :) (I like to throw out ideas -- that are crazy -- but would work -- kinda fun) -John On Dec 30, 2009, at 4:52 PM, Craig Carter wrote: We were primarily trying to keep consistency between the million or so records we already have with the old format that will still be there. We'll investigate the UUID function on MySQL and see if that will work. Having never used MySQL, I wasn't aware that existed. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Grooms, Frederick W Sent: Wednesday, December 30, 2009 2:24 PM To: arslist@ARSLIST.ORG Subject: Re: Q: GUID Generation I'm not exactly clear why you need to use Remedy's GUID. On MS SQL server you could use the NewID() function to generate a unique ID On MySQL you can use UUID() function Either one of those will give you a Unique ID to work with. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of Craig Carter Sent: Wednesday, December 30, 2009 2:57 PM To: arslist@ARSLIST.ORG Subject: Re: Q: GUID Generation We're actually on SQL Server and they are on MySQL and we can't use a simple sequencer anyway. After reviewing GUID and UUID, there are several variances on this and I'd like to basically duplicate what the BMC/Remedy function does rather than have them call a Remedy web service and pass one back. We're basically migrating certain processes to another system but keeping them integrated so it would be easier if their system could generate a like value going forward. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG ] On Behalf Of tristan.rop...@t-online.de Sent: Wednesday, December 30, 2009 1:49 PM To: arslist@ARSLIST.ORG Subject: Re: Q: GUID Generation ** Hi, I don´t know, what you want to do with this information. But you can also use the sequence generation function of the database (Oracle). Cheers Tristan -Original Message- Date: Wed, 30 Dec 2009 21:28:07 +0100 Subject: Q: GUID Generation From: Craig Carter craig.car...@arpc.denver.af.mil To: arslist@ARSLIST.ORG ** _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ Anyone know if the actual code behind Application_Generate_GUID is available anywhere? We need to try and duplicate this functionality in a different system for integration purposes and wondered if this information is available anywhere? Regards, Craig Carter Information Technology Manager, RSP _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of the WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
