Re: weird filter behavior 7.6.03
Hi, Turn on FLTR/API/SQL logging and check what is really happening. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Good evening list! We've been testing ARS 7.6.03 in a development environment and I encountered some strange behavior today. I have a simple Set Fields action that happens in a filter when the form is modified. It sets fields from a second form based on Login ID = Login ID. If no records match, it sets fields to null. Well, I copy the login ID value from form 1 and paste it in search mode in form 2 and it pulls up a record. Yet every time I modify form 1, it sets all my fiends to null. Log files indicate the Set Fields action found no matches. I added a button to form 1 to perform the same actions using an Active Link...it works fine. This SAME filter also works fine in Production which is ARS 7.5.07. Has anyone else run into this? I'm not quite sure where to go from here. Thanks! Eli ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: weird filter behavior 7.6.03
Very well put Misi :) Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: Ben.Chernys _AT_ softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: December-03-10 09:38 To: arslist@ARSLIST.ORG Subject: Re: weird filter behavior 7.6.03 Hi, Turn on FLTR/API/SQL logging and check what is really happening. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Good evening list! We've been testing ARS 7.6.03 in a development environment and I encountered some strange behavior today. I have a simple Set Fields action that happens in a filter when the form is modified. It sets fields from a second form based on Login ID = Login ID. If no records match, it sets fields to null. Well, I copy the login ID value from form 1 and paste it in search mode in form 2 and it pulls up a record. Yet every time I modify form 1, it sets all my fiends to null. Log files indicate the Set Fields action found no matches. I added a button to form 1 to perform the same actions using an Active Link...it works fine. This SAME filter also works fine in Production which is ARS 7.5.07. Has anyone else run into this? I'm not quite sure where to go from here. Thanks! Eli __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Best Practice for Customer Resolution Notifications?
Dean, Many organizations include the Ticket Number and Summary in the Subject of the notification. In the body, you may want to include the Ticket Number, Resolution, and contact information should the customer have questions. Another great practice is to ensure that your support personnel actually talk to the customer prior to resolving the ticket. This allows the customer to voice any concerns they may have and sign off on the resolution before the ticket is resolved. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dean Deonier Sent: Thursday, December 02, 2010 12:55 PM To: arslist@ARSLIST.ORG Subject: Best Practice for Customer Resolution Notifications? ** ARSList guys: What fields do you include in your email notifications to clients when a ticket is resolved? Summary field only or both the Summary field and the Problem_Question field? Or, do you have some other take? If you include the Problem_Question field is it too much information for the customer. I would appreciate your viewpoint. Thanks, Dean Deonier Global Service Desk NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Mid-Tier
Hello listeners, today I didn't make experience with mid-tier. Before I started working in our company, somebody installed mid-tier on our remedy-server. I think there is something wrong with the installation. I can login to the remedy-server by web successfully. But most of the functions of remedy aren't working. For example: I can see a diary on a form. But when I click to the book a pop up is created with page isn't available. It seems, that every Active Link doesn't work, too. Am I right, that our mid-tier doesn't work correctly and I have to re-install it? Or is there a mistake in the configuration? Thank you for your help. Regards Christoph ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM 7.6.3 Slow Start Up Time
No On Thu, Dec 2, 2010 at 4:40 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: Did you accidentally turn on the Record Object Relationships option in the Admin Console? -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Thursday, December 02, 2010 3:14 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.3 Slow Start Up Time ** ARS and Oracle on same server. -Original Message- On Thu, Dec 2, 2010 at 4:08 PM, Shellman, David dave.shell...@... wrote: ** Frank, Is the database instance on the same server or a separate server? If separate what kind of data connection between the two servers? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Frank Caruso Sent: Thursday, December 02, 2010 4:06 PM To: arslist@ARSLIST.ORG Subject: ITSM 7.6.3 Slow Start Up Time ** ARS 7.6.3 ITSM 7.6.3 (AM,CM,SM,CMDB,SRM) Solaris 10 Oracle 11g It is taking about 5 minutes to start ARS with all of the above mentioned modules. Trying to figure out if this is normal. Thank you Frank Caruso ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Best Practice for Customer Resolution Notifications?
In addition to Dean's items we also include a link to a follow-up quality control survey. We get about a 5-10 percent response for the survey. Lee. * Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: 202-203-0036 Email: lee.ma...@usdoj.gov * From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Friday, December 03, 2010 8:31 AM To: arslist@ARSLIST.ORG Subject: Re: Best Practice for Customer Resolution Notifications? ** Dean, Many organizations include the Ticket Number and Summary in the Subject of the notification. In the body, you may want to include the Ticket Number, Resolution, and contact information should the customer have questions. Another great practice is to ensure that your support personnel actually talk to the customer prior to resolving the ticket. This allows the customer to voice any concerns they may have and sign off on the resolution before the ticket is resolved. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us http://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dean Deonier Sent: Thursday, December 02, 2010 12:55 PM To: arslist@ARSLIST.ORG Subject: Best Practice for Customer Resolution Notifications? ** ARSList guys: What fields do you include in your email notifications to clients when a ticket is resolved? Summary field only or both the Summary field and the Problem_Question field? Or, do you have some other take? If you include the Problem_Question field is it too much information for the customer. I would appreciate your viewpoint. Thanks, Dean Deonier Global Service Desk NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
test mail
Hello All, This is a test mail. Thanks Regards Arshad Mahammad This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: test mail
The email was successful. You testing anything else like a response from me? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arshad M Sent: Friday, December 03, 2010 10:47 AM To: arslist@ARSLIST.ORG Subject: test mail Hello All, This is a test mail. Thanks Regards Arshad Mahammad This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Best Practice for Customer Resolution Notifications?
By customer demand, we include the Notes field because the summary can be too cryptic to be of much use. Customers tend to make the summary generic: Reschedule cron job or Can't login. They include the name of the cron job or whatever it is they can't login to in the notes (hopefully). On Fri, Dec 3, 2010 at 10:33 AM, Marsh, Lee lee.ma...@usdoj.gov wrote: ** In addition to Dean’s items we also include a link to a follow-up quality control survey. We get about a 5-10 percent response for the survey. Lee. *** Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: *202-203-0036* Email: lee.ma...@usdoj.gov *** *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Meyer, Jennifer L *Sent:* Friday, December 03, 2010 8:31 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Best Practice for Customer Resolution Notifications? ** Dean, Many organizations include the Ticket Number and Summary in the Subject of the notification. In the body, you may want to include the Ticket Number, Resolution, and contact information should the customer have questions. Another great practice is to ensure that your support personnel actually talk to the customer prior to resolving the ticket. This allows the customer to voice any concerns they may have and sign off on the resolution before the ticket is resolved. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Dean Deonier *Sent:* Thursday, December 02, 2010 12:55 PM *To:* arslist@ARSLIST.ORG *Subject:* Best Practice for Customer Resolution Notifications? ** ARSList guys: What fields do you include in your email notifications to clients when a ticket is resolved? Summary field only or both the Summary field and the Problem_Question field? Or, do you have some other take? If you include the Problem_Question field is it “too much information” for the customer. I would appreciate your viewpoint. Thanks, Dean Deonier Global Service Desk NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Cursor Sharing
Hi Dave, Thanks for response. My current application is in performance dip, Can any shed some light on cursor sharing? Is this really improves performance? Thanks Regards Arshad Mahammad Shellman, David dave.shell...@ty COELECTRONICS.COM To arslist@ARSLIST.ORG Sent by: Action cc Request System discussion list Subject (ARSList)Re: test mail arsl...@arslist. ORG 3 December 2010 10:58 AM EST Please respond to arsl...@arslist.o RG The email was successful. You testing anything else like a response from me? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arshad M Sent: Friday, December 03, 2010 10:47 AM To: arslist@ARSLIST.ORG Subject: test mail Hello All, This is a test mail. Thanks Regards Arshad Mahammad This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Caught Exception Error
Anytime we get caught exception errors on the Mid Tier, we always clear the MidTier cache as well. You might want to try that. Does this happen with all your customers when they get to this form? Or only a few? Lisa From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Ramagiri Sent: Thursday, December 02, 2010 1:30 AM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception Error Importance: High ** I tried this , but it's not working .. Please can anybody help me in resolving this issue I have updated the mid tier patch with 008 2 months back ... Do I need to update any patch Thanks Regards, Ravi From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Schryver, Curt Sent: Wednesday, December 01, 2010 8:35 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception Error ** I haven't seen this exactly, but in the past when we've had Caught Exception errors, we deleted the person's record in the AR System User Preference form and it cleared up. Hope this helps in some way... Curt Curt A. Schryver 717-810-2109 tel cschry...@te.com From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Ravi Ramagiri Sent: Wednesday, December 01, 2010 9:56 AM To: arslist@ARSLIST.ORG Subject: Caught Exception Error Importance: High ** Hi All , Have anybody experienced the below issue. caught exception :Excepted '[' Please find the attached screen shot. Thanks Regards, Ravi Chandra _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Cursor Sharing
There was a great exchange started by Frank Caruso on Monday of this week. I think it sums up everything about the subject. Look for the thread with ORACLE Cursor Sharing as the subject. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arshad M Sent: Friday, December 03, 2010 11:06 AM To: arslist@ARSLIST.ORG Subject: Cursor Sharing Hi Dave, Thanks for response. My current application is in performance dip, Can any shed some light on cursor sharing? Is this really improves performance? Thanks Regards Arshad Mahammad Shellman, David dave.shell...@ty COELECTRONICS.COM To arslist@ARSLIST.ORG Sent by: Action cc Request System discussion list Subject (ARSList)Re: test mail arsl...@arslist. ORG 3 December 2010 10:58 AM EST Please respond to arsl...@arslist.o RG The email was successful. You testing anything else like a response from me? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arshad M Sent: Friday, December 03, 2010 10:47 AM To: arslist@ARSLIST.ORG Subject: test mail Hello All, This is a test mail. Thanks Regards Arshad Mahammad This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH
Re: Mid-Tier
Try flushing your mid-tier cache first. If you can access the config web page: http://MID-Tier Server Name/arsys/shared/config/config.jsp then it is most likely a configuration issue or a permissions issue on one the folders (including the JDK/JRE) on the server. HTH Matt P. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wagner, Christoph Sent: Friday, December 03, 2010 8:18 AM To: arslist@ARSLIST.ORG Subject: Mid-Tier ** Hello listeners, today I didn't make experience with mid-tier. Before I started working in our company, somebody installed mid-tier on our remedy-server. I think there is something wrong with the installation. I can login to the remedy-server by web successfully. But most of the functions of remedy aren't working. For example: I can see a diary on a form. But when I click to the book a pop up is created with page isn't available. It seems, that every Active Link doesn't work, too. Am I right, that our mid-tier doesn't work correctly and I have to re-install it? Or is there a mistake in the configuration? Thank you for your help. Regards Christoph _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Cursor Sharing
There was a very instructive thread on this topic just a few days ago. Search for it and you will find the answers you seek. Rick On Dec 3, 2010 10:06 AM, Arshad M arsha...@steria.co.in wrote: Hi Dave, Thanks for response. My current application is in performance dip, Can any shed some light on cursor sharing? Is this really improves performance? Thanks Regards Arshad Mahammad Shellman, David dave.shell...@ty COELECTRONICS.COM To arslist@ARSLIST.ORG Sent by: Action cc Request System discussion list Subject (ARSList) Re: test mail arsl...@arslist. ORG 3 December 2010 10:58 AM EST Please respond to arsl...@arslist.o RG The email was successful. You testing anything else like a response from me? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arshad M Sent: Friday, December 03, 2010 10:47 AM To: arslist@ARSLIST.ORG Subject: test mail Hello All, This is a test mail. Thanks Regards Arshad Mahammad This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Caught Exception Error
I have found that it can be a javascript problem with the desktop itself. Internet Explorer and GPO's in some form.. We are trying to narrow one down now.. It worked on the same desktop with firefox, same customer it works on different computers, but specific computers, with IE only (so far) is the issue. It is really hard to pinpoint.. IT is not JAVA or FLASH at all.. it is javascript (somewhere) and hardening policies or cache on the desktop/hardening. I can say that firefox / firefox portable works fine , but IE does not. My grain of salt.. take it for what it is worth. On Fri, Dec 3, 2010 at 11:36 AM, Kemes, Lisa lisa.ke...@tycoelectronics.com wrote: ** Anytime we get caught exception errors on the Mid Tier, we always clear the MidTier cache as well. You might want to try that. Does this happen with all your customers when they get to this form? Or only a few? Lisa -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Ravi Ramagiri *Sent:* Thursday, December 02, 2010 1:30 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception Error *Importance:* High ** I tried this , but it’s not working ………. Please can anybody help me in resolving this issue I have updated the mid tier patch with 008 2 months back ……. Do I need to update any patch Thanks Regards, Ravi *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Schryver, Curt *Sent:* Wednesday, December 01, 2010 8:35 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception Error ** I haven't seen this exactly, but in the past when we've had Caught Exception errors, we deleted the person's record in the AR System User Preference form and it cleared up. Hope this helps in some way... Curt *Curt A. Schryver* 717-810-2109 tel cschry...@te.com -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Ravi Ramagiri *Sent:* Wednesday, December 01, 2010 9:56 AM *To:* arslist@ARSLIST.ORG *Subject:* Caught Exception Error *Importance:* High ** Hi All , Have anybody experienced the below issue. “ caught exception :Excepted ‘[‘ “ Please find the attached screen shot. Thanks Regards, Ravi Chandra _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Cursor Sharing
http://www.dba-oracle.com/t_cursor_sharing.htm http://www.dba-oracle.com/t_cursor_sharing.htmThis is something I wrote up years ago on the subject: http://arswiki.org/wiki/Oracle_Performance_Tuning#Cursor_Sharing.2FBind_Variables http://arswiki.org/wiki/Oracle_Performance_Tuning#Cursor_Sharing.2FBind_Variables Axton On Fri, Dec 3, 2010 at 10:05 AM, Arshad M arsha...@steria.co.in wrote: Hi Dave, Thanks for response. My current application is in performance dip, Can any shed some light on cursor sharing? Is this really improves performance? Thanks Regards Arshad Mahammad Shellman, David dave.shell...@ty COELECTRONICS.COM To arslist@ARSLIST.ORG Sent by: Action cc Request System discussion list Subject (ARSList)Re: test mail arsl...@arslist. ORG 3 December 2010 10:58 AM EST Please respond to arsl...@arslist.o RG The email was successful. You testing anything else like a response from me? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arshad M Sent: Friday, December 03, 2010 10:47 AM To: arslist@ARSLIST.ORG Subject: test mail Hello All, This is a test mail. Thanks Regards Arshad Mahammad This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: weird filter behavior 7.6.03
Update: the logging didn't appear to turn up anything unusual; dev logs are almost identitical to prod logs (and it works in prod) However, I should add that the target form is an ARDBC LDAP vendor form. I tested several other filters and created a new one. It appears that ALL filters with Set Fields actions (tested thus far) using this vendor form are failing. Again, I can do set fields in an Active Link via button and it works fine. And again, its working in production as expected. Dev: 7.6.03 Build 01 Prod: 7.5.00 Patch 2 Any thoughts? Thanks everyone! Eli -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Misi Mladoniczky Sent: Friday, December 03, 2010 12:38 AM To: arslist@ARSLIST.ORG Subject: Re: weird filter behavior 7.6.03 Hi, Turn on FLTR/API/SQL logging and check what is really happening. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Good evening list! We've been testing ARS 7.6.03 in a development environment and I encountered some strange behavior today. I have a simple Set Fields action that happens in a filter when the form is modified. It sets fields from a second form based on Login ID = Login ID. If no records match, it sets fields to null. Well, I copy the login ID value from form 1 and paste it in search mode in form 2 and it pulls up a record. Yet every time I modify form 1, it sets all my fiends to null. Log files indicate the Set Fields action found no matches. I added a button to form 1 to perform the same actions using an Active Link...it works fine. This SAME filter also works fine in Production which is ARS 7.5.07. Has anyone else run into this? I'm not quite sure where to go from here. Thanks! Eli __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Best Practice for Customer Resolution Notifications?
I love getting incidents with a subject of remedy. Chronicles of George, anyone? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boyd, Rebecca Sent: Friday, December 03, 2010 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: Best Practice for Customer Resolution Notifications? ** By customer demand, we include the Notes field because the summary can be too cryptic to be of much use. Customers tend to make the summary generic: Reschedule cron job or Can't login. They include the name of the cron job or whatever it is they can't login to in the notes (hopefully). On Fri, Dec 3, 2010 at 10:33 AM, Marsh, Lee lee.ma...@usdoj.govmailto:lee.ma...@usdoj.gov wrote: ** In addition to Dean's items we also include a link to a follow-up quality control survey. We get about a 5-10 percent response for the survey. Lee. * Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: 202-203-0036 Email: lee.ma...@usdoj.govmailto:lee.ma...@usdoj.gov * From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Friday, December 03, 2010 8:31 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Best Practice for Customer Resolution Notifications? ** Dean, Many organizations include the Ticket Number and Summary in the Subject of the notification. In the body, you may want to include the Ticket Number, Resolution, and contact information should the customer have questions. Another great practice is to ensure that your support personnel actually talk to the customer prior to resolving the ticket. This allows the customer to voice any concerns they may have and sign off on the resolution before the ticket is resolved. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Dean Deonier Sent: Thursday, December 02, 2010 12:55 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Best Practice for Customer Resolution Notifications? ** ARSList guys: What fields do you include in your email notifications to clients when a ticket is resolved? Summary field only or both the Summary field and the Problem_Question field? Or, do you have some other take? If you include the Problem_Question field is it too much information for the customer. I would appreciate your viewpoint. Thanks, Dean Deonier Global Service Desk NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Cursor Sharing
Arshad, you can find a white paper on Oracle Cursor Sharing for BMC Remedy Products ' in http://www.bmc.com/supportu/documents/78/31/67831/67831.pdf. You will need access to BMC Customer support site Satya On Fri, Dec 3, 2010 at 5:01 PM, Axton axton.gr...@gmail.com wrote: ** http://www.dba-oracle.com/t_cursor_sharing.htm http://www.dba-oracle.com/t_cursor_sharing.htmThis is something I wrote up years ago on the subject: http://arswiki.org/wiki/Oracle_Performance_Tuning#Cursor_Sharing.2FBind_Variables http://arswiki.org/wiki/Oracle_Performance_Tuning#Cursor_Sharing.2FBind_Variables Axton On Fri, Dec 3, 2010 at 10:05 AM, Arshad M arsha...@steria.co.in wrote: Hi Dave, Thanks for response. My current application is in performance dip, Can any shed some light on cursor sharing? Is this really improves performance? Thanks Regards Arshad Mahammad Shellman, David dave.shell...@ty COELECTRONICS.COM http://coelectronics.com/ To arslist@ARSLIST.ORG Sent by: Action cc Request System discussion list Subject (ARSList)Re: test mail arsl...@arslist. ORG 3 December 2010 10:58 AM EST Please respond to arsl...@arslist.o RG The email was successful. You testing anything else like a response from me? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arshad M Sent: Friday, December 03, 2010 10:47 AM To: arslist@ARSLIST.ORG Subject: test mail Hello All, This is a test mail. Thanks Regards Arshad Mahammad This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Regards Satya The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Re: ITSM 7.6.3 Slow Start Up Time
Yes. On Thu, Dec 2, 2010 at 4:41 PM, Easter, David david_eas...@bmc.com wrote: ** Are you taking advantage of the preload threads introduced in AR System 7.5.00? *Faster server initialization* You can now configure the server to use multiple threads (known as “preload threads”) when loading the cache from the database. This option allows the server to make better use of system resources such as CPU and network bandwidth, and can greatly reduce the time required to load the cache at server initialization. This option can also be configured for use during run time. For information about using this option, see “Using preload threads” in the *Configuration Guide*. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Frank Caruso *Sent:* Thursday, December 02, 2010 1:14 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM 7.6.3 Slow Start Up Time ** ARS and Oracle on same server. On Thu, Dec 2, 2010 at 4:08 PM, Shellman, David dave.shell...@tycoelectronics.com wrote: ** Frank, Is the database instance on the same server or a separate server? If separate what kind of data connection between the two servers? Dave -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Frank Caruso *Sent:* Thursday, December 02, 2010 4:06 PM *To:* arslist@ARSLIST.ORG *Subject:* ITSM 7.6.3 Slow Start Up Time ** ARS 7.6.3 ITSM 7.6.3 (AM,CM,SM,CMDB,SRM) Solaris 10 Oracle 11g It is taking about 5 minutes to start ARS with all of the above mentioned modules. Trying to figure out if this is normal. Thank you Frank Caruso _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Windows Stack Installer 7.6.03
What products are installed by the Windows Stack Installer? Steve Wolf [cid:image001.png@01CB92EC.11199EE0] BSM Architect Certified Enterprise Architect, TOGAF Practitioner, AOGEA 8401 Greensboro Drive, Suite 100 McLean, VA 22102 USA alan_w...@bmc.commailto:malan_w...@bmc.com Mobile: +1.202.441.7251 FAX: +1.202.747.2914 We are what we repeatedly do. Excellence then, is not an act, but a habit. - Aristotle [cid:image002.png@01CB92EC.11199EE0]http://communities.bmc.com/ [cid:image003.png@01CB92EC.11199EE0]http://twitter.com/bmcsoftware [cid:image004.png@01CB92EC.11199EE0]http://www.facebook.com/pages/BMC-Software/94099042471?ref=ts [cid:image005.png@01CB92EC.11199EE0]http://www.youtube.com/user/BMCSoftwareBMCtv [cid:image006.png@01CB92EC.11199EE0]http://www.linkedin.com/companies/bmc-software?trk=co_search_resultsgoback=%2Ecps_1277417138652_1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.pnginline: image002.pnginline: image003.pnginline: image004.pnginline: image005.pnginline: image006.png
Re: Windows Stack Installer 7.6.03
Well, to hear some talk, the answer would be none of them. At least successfully... Rick On Dec 3, 2010 12:25 PM, Wolf, Alan alan_w...@bmc.com wrote: What products are installed by the Windows Stack Installer? Steve Wolf [cid:image001.png@01CB92EC.11199EE0] BSM Architect Certified Enterprise Architect, TOGAF Practitioner, AOGEA 8401 Greensboro Drive, Suite 100 McLean, VA 22102 USA alan_w...@bmc.commailto:malan_w...@bmc.com Mobile: +1.202.441.7251 FAX: +1.202.747.2914 We are what we repeatedly do. Excellence then, is not an act, but a habit. - Aristotle [cid:image002.png@01CB92EC.11199EE0]http://communities.bmc.com/ [cid:image003.png@01CB92EC.11199EE0]http://twitter.com/bmcsoftware [cid:image004.png@01CB92EC.11199EE0] http://www.facebook.com/pages/BMC-Software/94099042471?ref=ts [cid:image005.png@01CB92EC.11199EE0] http://www.youtube.com/user/BMCSoftwareBMCtv [cid:image006.png@01CB92EC.11199EE0] http://www.linkedin.com/companies/bmc-software?trk=co_search_resultsgoback=%2Ecps_1277417138652_1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Caught Exception Error
Our fix is to change the users Application permissions. Add in Incident viewer usually is a temp fix, take it out when it happens again. Sent from my Verizon Wireless BlackBerry -Original Message- From: patrick zandi remedy...@gmail.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Fri, 03 Dec 2010 11:55:58 To: arslist@ARSLIST.ORG Reply-to: arslist@ARSLIST.ORG Subject: Re: Caught Exception Error I have found that it can be a javascript problem with the desktop itself. Internet Explorer and GPO's in some form.. We are trying to narrow one down now.. It worked on the same desktop with firefox, same customer it works on different computers, but specific computers, with IE only (so far) is the issue. It is really hard to pinpoint.. IT is not JAVA or FLASH at all.. it is javascript (somewhere) and hardening policies or cache on the desktop/hardening. I can say that firefox / firefox portable works fine , but IE does not. My grain of salt.. take it for what it is worth. On Fri, Dec 3, 2010 at 11:36 AM, Kemes, Lisa lisa.ke...@tycoelectronics.com wrote: ** Anytime we get caught exception errors on the Mid Tier, we always clear the MidTier cache as well. You might want to try that. Does this happen with all your customers when they get to this form? Or only a few? Lisa -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Ravi Ramagiri *Sent:* Thursday, December 02, 2010 1:30 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception Error *Importance:* High ** I tried this , but it’s not working ………. Please can anybody help me in resolving this issue I have updated the mid tier patch with 008 2 months back ……. Do I need to update any patch Thanks Regards, Ravi *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Schryver, Curt *Sent:* Wednesday, December 01, 2010 8:35 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Caught Exception Error ** I haven't seen this exactly, but in the past when we've had Caught Exception errors, we deleted the person's record in the AR System User Preference form and it cleared up. Hope this helps in some way... Curt *Curt A. Schryver* 717-810-2109 tel cschry...@te.com -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Ravi Ramagiri *Sent:* Wednesday, December 01, 2010 9:56 AM *To:* arslist@ARSLIST.ORG *Subject:* Caught Exception Error *Importance:* High ** Hi All , Have anybody experienced the below issue. “ caught exception :Excepted ‘[‘ “ Please find the attached screen shot. Thanks Regards, Ravi Chandra _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Windows Stack Installer 7.6.03
OK, so that's the real deal, what is the published list? Steve Wolf [cid:image001.png@01CB92EE.78409040] BSM Architect Certified Enterprise Architect, TOGAF Practitioner, AOGEA 8401 Greensboro Drive, Suite 100 McLean, VA 22102 USA alan_w...@bmc.commailto:malan_w...@bmc.com Mobile: +1.202.441.7251 FAX: +1.202.747.2914 We are what we repeatedly do. Excellence then, is not an act, but a habit. - Aristotle [cid:image002.png@01CB92EE.78409040]http://communities.bmc.com/ [cid:image003.png@01CB92EE.78409040]http://twitter.com/bmcsoftware [cid:image004.png@01CB92EE.78409040]http://www.facebook.com/pages/BMC-Software/94099042471?ref=ts [cid:image005.png@01CB92EE.78409040]http://www.youtube.com/user/BMCSoftwareBMCtv [cid:image006.png@01CB92EE.78409040]http://www.linkedin.com/companies/bmc-software?trk=co_search_resultsgoback=%2Ecps_1277417138652_1 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, December 03, 2010 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: Windows Stack Installer 7.6.03 ** Well, to hear some talk, the answer would be none of them. At least successfully... Rick On Dec 3, 2010 12:25 PM, Wolf, Alan alan_w...@bmc.commailto:alan_w...@bmc.com wrote: What products are installed by the Windows Stack Installer? Steve Wolf [cid:image001.png@01CB92EC.11199EE0] BSM Architect Certified Enterprise Architect, TOGAF Practitioner, AOGEA 8401 Greensboro Drive, Suite 100 McLean, VA 22102 USA alan_w...@bmc.commailto:alan_w...@bmc.commailto:malan_w...@bmc.commailto:malan_w...@bmc.com Mobile: +1.202.441.7251 FAX: +1.202.747.2914 We are what we repeatedly do. Excellence then, is not an act, but a habit. - Aristotle [cid:image002.png@01CB92EC.11199EE0]http://communities.bmc.com/ [cid:image003.png@01CB92EC.11199EE0]http://twitter.com/bmcsoftware [cid:image004.png@01CB92EC.11199EE0]http://www.facebook.com/pages/BMC-Software/94099042471?ref=ts [cid:image005.png@01CB92EC.11199EE0]http://www.youtube.com/user/BMCSoftwareBMCtv [cid:image006.png@01CB92EC.11199EE0]http://www.linkedin.com/companies/bmc-software?trk=co_search_resultsgoback=%2Ecps_1277417138652_1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.pnginline: image002.pnginline: image003.pnginline: image004.pnginline: image005.pnginline: image006.png
Re: Cursor Sharing
Axton, When we set up our 7.1 servers a couple years ago, I set our cursor sharing to similar based on the BMC white paper: Best practices mandate specifically that, with 6.0.1, users should use force, and *with 6.3 or 7.0, users should use similar*, but the difference between the two settings is small. In the dba-oracle.com link you sent, there's a note: Note: The cursor_sharing=similar option has been deprecated in Oracle 11g and will be removed in version 12 per MOSC Note 1169017.1 In your opinion (I'm not experienced enough in this area), should I change the setting on my servers to force now, or wait until we need to upgrade the database (we're on 10g now)? Do you think I'd see any performance improvements (CMDB2.1 and full ITSM 7.0.3 on ARS 7.1)? Thanks, Thad On Fri, Dec 3, 2010 at 9:01 AM, Axton axton.gr...@gmail.com wrote: ** http://www.dba-oracle.com/t_cursor_sharing.htm http://www.dba-oracle.com/t_cursor_sharing.htmThis is something I wrote up years ago on the subject: http://arswiki.org/wiki/Oracle_Performance_Tuning#Cursor_Sharing.2FBind_Variables http://arswiki.org/wiki/Oracle_Performance_Tuning#Cursor_Sharing.2FBind_Variables Axton On Fri, Dec 3, 2010 at 10:05 AM, Arshad M arsha...@steria.co.in wrote: Hi Dave, Thanks for response. My current application is in performance dip, Can any shed some light on cursor sharing? Is this really improves performance? Thanks Regards Arshad Mahammad Shellman, David dave.shell...@ty COELECTRONICS.COM To arslist@ARSLIST.ORG Sent by: Action cc Request System discussion list Subject (ARSList)Re: test mail arsl...@arslist. ORG 3 December 2010 10:58 AM EST Please respond to arsl...@arslist.o RG The email was successful. You testing anything else like a response from me? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arshad M Sent: Friday, December 03, 2010 10:47 AM To: arslist@ARSLIST.ORG Subject: test mail Hello All, This is a test mail. Thanks Regards Arshad Mahammad This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11
Re: SOLVED Mid Tier 7.5 Expanding Fields Boxes
Thanks this is exactly what I needed! From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jill E. Anderson Sent: Thursday, December 02, 2010 3:35 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier 7.5 Expanding Fields Boxes ** Christie, Pasting from an earlier list post: The change will be made in the ClientCore.js file. There are separate ClientCore.js files for the browsers supported. They are located in the mid-tier_install\resources\browser\javascript directory. Each ClientCore.js file will need to be updated. Note: Changes to the ClientCore.js file will be overwritten if a patch is applied after the change is made. If you are required to apply a patch to the mid-tier, then you will have to redo the customization of the ClientCore.js files. How to change the size of the popup windows: 1) Locate the following method: CharEditPopup.prototype.init=function(field) 2) In that method (a few lines down) the following line is what sets the pixel size of the width and height of the popup windows: this.SetSize(320,300); 3) The first parameter (320) is the width and the second (300) is the height. They just need to change those numbers to make all the popup's larger. 4) Once the changes are made and saved, the browser cache must be cleared before the changes will be seen in the web-client. Jill Anderson On Thu, Dec 2, 2010 at 4:21 PM, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** Hi All - After we upgraded to Mid Tier 7.5 the expanding fields window is opening too small for our people. Is it possible to have the default size of this section larger? Where would I change this? _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
stderr message for email
I am using IMAP to retrive mail and recieved this in my stderr log. can someone shed some light ? thanks Dec 3, 2010 2:16:08 PM com.sun.mail.imap.IMAPFolder open SEVERE: A2 BAD Duplicate folders Junk E-mail were detected in the mailbox. Therefore the user's connection was disconnected. javax.mail.MessagingException: A2 BAD Duplicate folders Junk E-mail were detected in the mailbox. Therefore the user's connection was disconnected.; nested exception is: com.sun.mail.iap.BadCommandException: A2 BAD Duplicate folders Junk E-mail were detected in the mailbox. Therefore the user's connection was disconnected. at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:829) at com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:2033) at com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:562) at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:293) at java.lang.Thread.run(Unknown Source) Caused by: com.sun.mail.iap.BadCommandException: A2 BAD Duplicate folders Junk E-mail were detected in the mailbox. Therefore the user's connection was disconnected. at com.sun.mail.iap.Protocol.handleResult(Protocol.java:296) at com.sun.mail.imap.protocol.IMAPProtocol.select(IMAPProtocol.java:610) at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:813) You can sell and practice theory but, life in reality, has unexpected challenges that require decision and executions that were not covered in your lessons. by Jon Gee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Cursor Sharing
I'm on 10g and using SIMILAR. I will continue to use it until we upgrade to 11g. I haven't evaluate my options with the later releases of Oracle and I don't know how they will play with Remedy just yet. Moving from EXACT to either FORCE or SIMILAR will result in some drastic changes, mainly with the memory consumption on the Oracle server. Remedy can't scale very large on Oracle without using the cursor_sharing hack because every single sql statement will require memory and will reside in the pool on the oracle server. The other big advantage to using cursor_sharing is that your hard parses will drop down to a tolerable level on the oracle server. This causes a huge reduction in the cpu overhead on the oracle server. I do not think you will see much of a difference between SIMILAR and FORCE in terms of resource utilization or performance. With the sql that Remedy generates the two settings have nearly the same net effect. I say do not think because I don't have any hard numbers to back up the claim. This is just based on my understanding of what that parameter does. On Fri, Dec 3, 2010 at 12:35 PM, Thad Esser thad.es...@gmail.com wrote: ** Axton, When we set up our 7.1 servers a couple years ago, I set our cursor sharing to similar based on the BMC white paper: Best practices mandate specifically that, with 6.0.1, users should use force, and *with 6.3 or 7.0, users should use similar*, but the difference between the two settings is small. In the dba-oracle.com link you sent, there's a note: Note: The cursor_sharing=similar option has been deprecated in Oracle 11g and will be removed in version 12 per MOSC Note 1169017.1 In your opinion (I'm not experienced enough in this area), should I change the setting on my servers to force now, or wait until we need to upgrade the database (we're on 10g now)? Do you think I'd see any performance improvements (CMDB2.1 and full ITSM 7.0.3 on ARS 7.1)? Thanks, Thad On Fri, Dec 3, 2010 at 9:01 AM, Axton axton.gr...@gmail.com wrote: ** http://www.dba-oracle.com/t_cursor_sharing.htm http://www.dba-oracle.com/t_cursor_sharing.htmThis is something I wrote up years ago on the subject: http://arswiki.org/wiki/Oracle_Performance_Tuning#Cursor_Sharing.2FBind_Variables http://arswiki.org/wiki/Oracle_Performance_Tuning#Cursor_Sharing.2FBind_Variables Axton On Fri, Dec 3, 2010 at 10:05 AM, Arshad M arsha...@steria.co.in wrote: Hi Dave, Thanks for response. My current application is in performance dip, Can any shed some light on cursor sharing? Is this really improves performance? Thanks Regards Arshad Mahammad Shellman, David dave.shell...@ty COELECTRONICS.COM To arslist@ARSLIST.ORG Sent by: Action cc Request System discussion list Subject (ARSList)Re: test mail arsl...@arslist. ORG 3 December 2010 10:58 AM EST Please respond to arsl...@arslist.o RG The email was successful. You testing anything else like a response from me? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arshad M Sent: Friday, December 03, 2010 10:47 AM To: arslist@ARSLIST.ORG Subject: test mail Hello All, This is a test mail. Thanks Regards Arshad Mahammad This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the
Re: Windows Stack Installer 7.6.03
The official list can be found here: BMC Remedy ITSM Suite Preconfigured Stack 7.6.03 Installation Quick Reference BMC Remedy ITSM Suite Preconfigured Stack 7.6.03 Installation Quick Reference card. 31-Aug-2010 PDFhttp://documents.bmc.com/supportu/documents/23/68/162368/162368.pdf Applications installed The following applications are installed as a part of the BMC Remedy ITSM Suite Preconfigured Stack 7.6.03 installer: * BMC Remedy AR System server version 7.6.03 -Mid-Tier * BMC Remedy AR System clients * BMC Atrium Core -BMC Atrium CMDB version 7.6.03 -Product Catalog version 7.6.03 -Atrium Impact Simulator version 7.6.03 * BMC Remedy ITSM Suite -BMC Remedy Asset Management version 7.6.03 -BMC Remedy Change Management version 7.6.03 -BMC Remedy Service Desk 7.6.03 * BMC Service Level Management version 7.6.03 * BMC Remedy Knowledge Management version 7.6.03 * BMC Service Request Management version 7.6.03 For the complete list of applications, see the BMC Remedy ITSM Suite Preconfigured Stack7.6.03 Installation Notes. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Dec 3, 2010 12:25 PM, Wolf, Alan alan_w...@bmc.commailto:alan_w...@bmc.com wrote: What products are installed by the Windows Stack Installer? Steve Wolf [cid:image001.png@01CB92EC.11199EE0] BSM Architect Certified Enterprise Architect, TOGAF Practitioner, AOGEA 8401 Greensboro Drive, Suite 100 McLean, VA 22102 USA alan_w...@bmc.commailto:alan_w...@bmc.commailto:malan_w...@bmc.commailto:malan_w...@bmc.com Mobile: +1.202.441.7251 FAX: +1.202.747.2914 We are what we repeatedly do. Excellence then, is not an act, but a habit. - Aristotle [cid:image002.png@01CB92EC.11199EE0]http://communities.bmc.com/ [cid:image003.png@01CB92EC.11199EE0]http://twitter.com/bmcsoftware [cid:image004.png@01CB92EC.11199EE0]http://www.facebook.com/pages/BMC-Software/94099042471?ref=ts [cid:image005.png@01CB92EC.11199EE0]http://www.youtube.com/user/BMCSoftwareBMCtv [cid:image006.png@01CB92EC.11199EE0]http://www.linkedin.com/companies/bmc-software?trk=co_search_resultsgoback=%2Ecps_1277417138652_1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Windows Stack Installer 7.6.03
I also (so far) have none installed (not entirely true) but I am somewhat convinced it has to do with Active Directory and DNS server configuration - apparently now needed. From the top of my head the list includes: CMDB Asset Service Management: Incident, Problem, Change, Release SRM SLM AIE Data Management Tool Mid-tier Email engine A very small set of sample data including some sample operational catalogue Not sure what else .. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:ben.cher...@softwaretoolhouse.com Ben.Chernys _AT_ softwaretoolhouse.com Web: http://www.softwaretoolhouse.com www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Wolf, Alan Sent: December-03-10 19:32 To: arslist@ARSLIST.ORG Subject: Re: Windows Stack Installer 7.6.03 ** OK, so that's the real deal, what is the published list? Steve Wolf BMC_Global_Services BSM Architect Certified Enterprise Architect, TOGAF Practitioner, AOGEA 8401 Greensboro Drive, Suite 100 McLean, VA 22102 USA alan_w...@bmc.com mailto:malan_w...@bmc.com Mobile: +1.202.441.7251 FAX: +1.202.747.2914 We are what we repeatedly do. Excellence then, is not an act, but a habit. - Aristotle http://communities.bmc.com/ BMC Communities http://twitter.com/bmcsoftware Twitter http://www.facebook.com/pages/BMC-Software/94099042471?ref=ts Facebook http://www.youtube.com/user/BMCSoftwareBMCtv YouTube http://www.linkedin.com/companies/bmc-software?trk=co_search_resultsgoback =%2Ecps_1277417138652_1 LinkedIn From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Friday, December 03, 2010 1:30 PM To: arslist@ARSLIST.ORG Subject: Re: Windows Stack Installer 7.6.03 ** Well, to hear some talk, the answer would be none of them. At least successfully... Rick On Dec 3, 2010 12:25 PM, Wolf, Alan alan_w...@bmc.com wrote: What products are installed by the Windows Stack Installer? Steve Wolf [cid:image001.png@01CB92EC.11199EE0] BSM Architect Certified Enterprise Architect, TOGAF Practitioner, AOGEA 8401 Greensboro Drive, Suite 100 McLean, VA 22102 USA alan_w...@bmc.commailto:malan_w...@bmc.com Mobile: +1.202.441.7251 FAX: +1.202.747.2914 We are what we repeatedly do. Excellence then, is not an act, but a habit. - Aristotle [cid:image002.png@01CB92EC.11199EE0]http://communities.bmc.com/ [cid:image003.png@01CB92EC.11199EE0]http://twitter.com/bmcsoftware [cid:image004.png@01CB92EC.11199EE0]http://www.facebook.com/pages/BMC-Softw are/94099042471?ref=ts [cid:image005.png@01CB92EC.11199EE0]http://www.youtube.com/user/BMCSoftware BMCtv [cid:image006.png@01CB92EC.11199EE0]http://www.linkedin.com/companies/bmc-s oftware?trk=co_search_results http://www.linkedin.com/companies/bmc-software?trk=co_search_resultsgoback =%2Ecps_1277417138652_1 goback=%2Ecps_1277417138652_1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are image001.pngimage002.pngimage003.pngimage004.pngimage005.pngimage006.png
Re: Change Web Alias
Sorry to pull back an old thread but I was looking around on my pure vanilla ARS 7.6.03 (new clean install, no apps, just the initial Remedy install) and found that there are still forms with the Web Alias defined. It looks like they no longer have the Web View, but the Alias is still defined on Forms like User, Group, several of the Email forms, the Business Time forms, the Report forms, the Sample app forms, and Flashboards forms. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Tuesday, November 02, 2010 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: Change Web Alias David, Dug into my older 7.01 documentation. In the Forms and Application Objects document there is following about Web Alias: This field is not supported in version 6.3 and later versions of the mid tier. The field was used in earlier versions for administrators who wanted to create and deploy web views of a form. As of version 6.3, forms are no longer deployed; all forms can be viewed on the web without special aliases. If you created a form in a mid tier prior to version 6.3, and a web alias is associated with the form, you can also edit the web alias by choosing Form Compatibility Set Web Alias, and editing the Set Web Alias dialog box that appears. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boylan, David Sent: Tuesday, November 02, 2010 10:08 AM To: arslist@ARSLIST.ORG Subject: Change Web Alias I have a form that I need to change the Web Alias to avoid a conflict. This is an old form that needed a web alias at the time. I'm now running 7.5 and can't see where to mod this? The online Help doesn't help. Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Best Practice for Customer Resolution Notifications?
i m havening flashbaks http://chroniclesofgeorge.nanc.com/ (for our Friday humor) On Fri, Dec 3, 2010 at 12:34 PM, Meyer, Jennifer L jennifer.me...@nc.govwrote: ** I love getting incidents with a subject of “remedy.” “Chronicles of George,” anyone? Jennifer Meyer *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Boyd, Rebecca *Sent:* Friday, December 03, 2010 11:05 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Best Practice for Customer Resolution Notifications? ** By customer demand, we include the Notes field because the summary can be too cryptic to be of much use. Customers tend to make the summary generic: Reschedule cron job or Can't login. They include the name of the cron job or whatever it is they can't login to in the notes (hopefully). On Fri, Dec 3, 2010 at 10:33 AM, Marsh, Lee lee.ma...@usdoj.gov wrote: ** In addition to Dean’s items we also include a link to a follow-up quality control survey. We get about a 5-10 percent response for the survey. Lee. *** Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: *202-203-0036* Email: lee.ma...@usdoj.gov *** *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Meyer, Jennifer L *Sent:* Friday, December 03, 2010 8:31 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Best Practice for Customer Resolution Notifications? ** Dean, Many organizations include the Ticket Number and Summary in the Subject of the notification. In the body, you may want to include the Ticket Number, Resolution, and contact information should the customer have questions. Another great practice is to ensure that your support personnel actually talk to the customer prior to resolving the ticket. This allows the customer to voice any concerns they may have and sign off on the resolution before the ticket is resolved. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *Dean Deonier *Sent:* Thursday, December 02, 2010 12:55 PM *To:* arslist@ARSLIST.ORG *Subject:* Best Practice for Customer Resolution Notifications? ** ARSList guys: What fields do you include in your email notifications to clients when a ticket is resolved? Summary field only or both the Summary field and the Problem_Question field? Or, do you have some other take? If you include the Problem_Question field is it “too much information” for the customer. I would appreciate your viewpoint. Thanks, Dean Deonier Global Service Desk NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Best Practice for Customer Resolution Notifications?
Ah, George. I smile just thinkening about him... Rick On Dec 3, 2010 11:35 AM, Meyer, Jennifer L jennifer.me...@nc.gov wrote: I love getting incidents with a subject of remedy. Chronicles of George, anyone? Jennifer Meyer From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Boyd, Rebecca Sent: Friday, December 03, 2010 11:05 AM To: arslist@ARSLIST.ORG Subject: Re: Best Practice for Customer Resolution Notifications? ** By customer demand, we include the Notes field because the summary can be too cryptic to be of much use. Customers tend to make the summary generic: Reschedule cron job or Can't login. They include the name of the cron job or whatever it is they can't login to in the notes (hopefully). On Fri, Dec 3, 2010 at 10:33 AM, Marsh, Lee lee.ma...@usdoj.govmailto: lee.ma...@usdoj.gov wrote: ** In addition to Dean's items we also include a link to a follow-up quality control survey. We get about a 5-10 percent response for the survey. Lee. * Lee Marsh Remedy Administrator BAE Systems Office Automation Systems Team Antitrust Division, U.S. Department of Justice Phone: 202-305-9725 Cell: 202-203-0036 Email: lee.ma...@usdoj.govmailto:lee.ma...@usdoj.gov * From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Friday, December 03, 2010 8:31 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Best Practice for Customer Resolution Notifications? ** Dean, Many organizations include the Ticket Number and Summary in the Subject of the notification. In the body, you may want to include the Ticket Number, Resolution, and contact information should the customer have questions. Another great practice is to ensure that your support personnel actually talk to the customer prior to resolving the ticket. This allows the customer to voice any concerns they may have and sign off on the resolution before the ticket is resolved. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.govmailto:jennifer.me...@nc.gov http://its.state.nc.ushttp://its.state.nc.us/ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Dean Deonier Sent: Thursday, December 02, 2010 12:55 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Best Practice for Customer Resolution Notifications? ** ARSList guys: What fields do you include in your email notifications to clients when a ticket is resolved? Summary field only or both the Summary field and the Problem_Question field? Or, do you have some other take? If you include the Problem_Question field is it too much information for the customer. I would appreciate your viewpoint. Thanks, Dean Deonier Global Service Desk NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Change Web Alias
It appears that BMC/Remedy did not clean these up after they made the changes to 6.3. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Friday, December 03, 2010 2:49 PM To: arslist@ARSLIST.ORG Subject: Re: Change Web Alias Sorry to pull back an old thread but I was looking around on my pure vanilla ARS 7.6.03 (new clean install, no apps, just the initial Remedy install) and found that there are still forms with the Web Alias defined. It looks like they no longer have the Web View, but the Alias is still defined on Forms like User, Group, several of the Email forms, the Business Time forms, the Report forms, the Sample app forms, and Flashboards forms. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shellman, David Sent: Tuesday, November 02, 2010 1:51 PM To: arslist@ARSLIST.ORG Subject: Re: Change Web Alias David, Dug into my older 7.01 documentation. In the Forms and Application Objects document there is following about Web Alias: This field is not supported in version 6.3 and later versions of the mid tier. The field was used in earlier versions for administrators who wanted to create and deploy web views of a form. As of version 6.3, forms are no longer deployed; all forms can be viewed on the web without special aliases. If you created a form in a mid tier prior to version 6.3, and a web alias is associated with the form, you can also edit the web alias by choosing Form Compatibility Set Web Alias, and editing the Set Web Alias dialog box that appears. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Boylan, David Sent: Tuesday, November 02, 2010 10:08 AM To: arslist@ARSLIST.ORG Subject: Change Web Alias I have a form that I need to change the Web Alias to avoid a conflict. This is an old form that needed a web alias at the time. I'm now running 7.5 and can't see where to mod this? The online Help doesn't help. Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Windows Stack Installer 7.6.03
It looks like when you run the Preconfigured Stack 7.6.03 installer it installs all of the noted applications, and none can be selectively excluded from being installed. If so, and I want to have Service Request Management on one server and Mid-Tier on another I have to install everything on both servers - correct? Do I not then have to now have two different sets of licenses - one set for each server? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Friday, December 03, 2010 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: Windows Stack Installer 7.6.03 ** The official list can be found here: BMC Remedy ITSM Suite Preconfigured Stack 7.6.03 Installation Quick Reference BMC Remedy ITSM Suite Preconfigured Stack 7.6.03 Installation Quick Reference card. 31-Aug-2010 PDFhttp://documents.bmc.com/supportu/documents/23/68/162368/162368.pdf Applications installed The following applications are installed as a part of the BMC Remedy ITSM Suite Preconfigured Stack 7.6.03 installer: * BMC Remedy AR System server version 7.6.03 -Mid-Tier * BMC Remedy AR System clients * BMC Atrium Core -BMC Atrium CMDB version 7.6.03 -Product Catalog version 7.6.03 -Atrium Impact Simulator version 7.6.03 * BMC Remedy ITSM Suite -BMC Remedy Asset Management version 7.6.03 -BMC Remedy Change Management version 7.6.03 -BMC Remedy Service Desk 7.6.03 * BMC Service Level Management version 7.6.03 * BMC Remedy Knowledge Management version 7.6.03 * BMC Service Request Management version 7.6.03 For the complete list of applications, see the BMC Remedy ITSM Suite Preconfigured Stack7.6.03 Installation Notes. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Dec 3, 2010 12:25 PM, Wolf, Alan alan_w...@bmc.commailto:alan_w...@bmc.com wrote: What products are installed by the Windows Stack Installer? Steve Wolf [cid:image001.png@01CB92EC.11199EE0] BSM Architect Certified Enterprise Architect, TOGAF Practitioner, AOGEA 8401 Greensboro Drive, Suite 100 McLean, VA 22102 USA alan_w...@bmc.commailto:alan_w...@bmc.commailto:malan_w...@bmc.commailto:malan_w...@bmc.com Mobile: +1.202.441.7251 FAX: +1.202.747.2914 We are what we repeatedly do. Excellence then, is not an act, but a habit. - Aristotle [cid:image002.png@01CB92EC.11199EE0]http://communities.bmc.com/ [cid:image003.png@01CB92EC.11199EE0]http://twitter.com/bmcsoftware [cid:image004.png@01CB92EC.11199EE0]http://www.facebook.com/pages/BMC-Software/94099042471?ref=ts [cid:image005.png@01CB92EC.11199EE0]http://www.youtube.com/user/BMCSoftwareBMCtv [cid:image006.png@01CB92EC.11199EE0]http://www.linkedin.com/companies/bmc-software?trk=co_search_resultsgoback=%2Ecps_1277417138652_1 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Cursor Sharing
Okay, thanks. I trust your think more than my think on this thing. :-) Thad On Fri, Dec 3, 2010 at 11:24 AM, Axton axton.gr...@gmail.com wrote: ** I'm on 10g and using SIMILAR. I will continue to use it until we upgrade to 11g. I haven't evaluate my options with the later releases of Oracle and I don't know how they will play with Remedy just yet. Moving from EXACT to either FORCE or SIMILAR will result in some drastic changes, mainly with the memory consumption on the Oracle server. Remedy can't scale very large on Oracle without using the cursor_sharing hack because every single sql statement will require memory and will reside in the pool on the oracle server. The other big advantage to using cursor_sharing is that your hard parses will drop down to a tolerable level on the oracle server. This causes a huge reduction in the cpu overhead on the oracle server. I do not think you will see much of a difference between SIMILAR and FORCE in terms of resource utilization or performance. With the sql that Remedy generates the two settings have nearly the same net effect. I say do not think because I don't have any hard numbers to back up the claim. This is just based on my understanding of what that parameter does. On Fri, Dec 3, 2010 at 12:35 PM, Thad Esser thad.es...@gmail.com wrote: ** Axton, When we set up our 7.1 servers a couple years ago, I set our cursor sharing to similar based on the BMC white paper: Best practices mandate specifically that, with 6.0.1, users should use force, and *with 6.3 or 7.0, users should use similar*, but the difference between the two settings is small. In the dba-oracle.com link you sent, there's a note: Note: The cursor_sharing=similar option has been deprecated in Oracle 11g and will be removed in version 12 per MOSC Note 1169017.1 In your opinion (I'm not experienced enough in this area), should I change the setting on my servers to force now, or wait until we need to upgrade the database (we're on 10g now)? Do you think I'd see any performance improvements (CMDB2.1 and full ITSM 7.0.3 on ARS 7.1)? Thanks, Thad On Fri, Dec 3, 2010 at 9:01 AM, Axton axton.gr...@gmail.com wrote: ** http://www.dba-oracle.com/t_cursor_sharing.htm http://www.dba-oracle.com/t_cursor_sharing.htmThis is something I wrote up years ago on the subject: http://arswiki.org/wiki/Oracle_Performance_Tuning#Cursor_Sharing.2FBind_Variables http://arswiki.org/wiki/Oracle_Performance_Tuning#Cursor_Sharing.2FBind_Variables Axton On Fri, Dec 3, 2010 at 10:05 AM, Arshad M arsha...@steria.co.in wrote: Hi Dave, Thanks for response. My current application is in performance dip, Can any shed some light on cursor sharing? Is this really improves performance? Thanks Regards Arshad Mahammad Shellman, David dave.shell...@ty COELECTRONICS.COM To arslist@ARSLIST.ORG Sent by: Action cc Request System discussion list Subject (ARSList)Re: test mail arsl...@arslist. ORG 3 December 2010 10:58 AM EST Please respond to arsl...@arslist.o RG The email was successful. You testing anything else like a response from me? Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arshad M Sent: Friday, December 03, 2010 10:47 AM To: arslist@ARSLIST.ORG Subject: test mail Hello All, This is a test mail. Thanks Regards Arshad Mahammad This email originates from Steria*. It, and any attachments, may contain confidential information and may be subject to copyright or other intellectual property rights. It is only for the use of the addressee(s). You may not copy, forward, disclose, save or otherwise use it in any way if you are not the addressee(s) or responsible for delivery. If you receive this email by mistake, please advise the sender and cancel it immediately. Steria may monitor the content of emails within its network to ensure compliance with its policies and procedures. Any email is susceptible to alteration and its integrity cannot be assured. Steria shall not be liable if the message is altered, modified, falsified, or edited. _ * Steria Limited, number 4077975; Steria Recruitment Limited, number 1437998. Registered in England and Wales; registered office Three Cherry Trees Lane, Hemel Hempstead, Hertfordshire HP2 7AH ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or
Re: Windows Stack Installer 7.6.03
As per the reference card documentation: All the above applications are installed as a part of the BMC Remedy ITSM Suite Preconfigured Stack 7.6.03 installer. You cannot de-select any specific application before installation. However, you can add or upgrade components or applications after the BMC Remedy ITSM Suite Preconfigured Stack 7.6.03 is installed. If you wish control over the applications being installed, you can use the standard installers that come with the products. The SSI is an additional installer provided as a convenience and does not replace the standard installers that have always been (and continue to be) available. So If you wish to install the SSI full stack on a machine, and then a Mid-Tier on a second machine you can just use the SSI on the first machine and the AR System standard installer on the second machine to install just the Mid-Tier. You could also choose to just install AR System + SRM on the first machine using the standard installers and not use the SSI at all. Licensing information is on the Reference Card link below, as well as detailed more in the BMC Remedy ITSM Suite Preconfigured Stack7.6.03 Installation Notes. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Copits Sent: Friday, December 03, 2010 12:31 PM To: arslist@ARSLIST.ORG Subject: Re: Windows Stack Installer 7.6.03 ** It looks like when you run the Preconfigured Stack 7.6.03 installer it installs all of the noted applications, and none can be selectively excluded from being installed. If so, and I want to have Service Request Management on one server and Mid-Tier on another I have to install everything on both servers - correct? Do I not then have to now have two different sets of licenses - one set for each server? From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Friday, December 03, 2010 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: Windows Stack Installer 7.6.03 ** The official list can be found here: BMC Remedy ITSM Suite Preconfigured Stack 7.6.03 Installation Quick Reference BMC Remedy ITSM Suite Preconfigured Stack 7.6.03 Installation Quick Reference card. 31-Aug-2010 PDFhttp://documents.bmc.com/supportu/documents/23/68/162368/162368.pdf Applications installed The following applications are installed as a part of the BMC Remedy ITSM Suite Preconfigured Stack 7.6.03 installer: * BMC Remedy AR System server version 7.6.03 -Mid-Tier * BMC Remedy AR System clients * BMC Atrium Core -BMC Atrium CMDB version 7.6.03 -Product Catalog version 7.6.03 -Atrium Impact Simulator version 7.6.03 * BMC Remedy ITSM Suite -BMC Remedy Asset Management version 7.6.03 -BMC Remedy Change Management version 7.6.03 -BMC Remedy Service Desk 7.6.03 * BMC Service Level Management version 7.6.03 * BMC Remedy Knowledge Management version 7.6.03 * BMC Service Request Management version 7.6.03 For the complete list of applications, see the BMC Remedy ITSM Suite Preconfigured Stack7.6.03 Installation Notes. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. On Dec 3, 2010 12:25 PM, Wolf, Alan alan_w...@bmc.commailto:alan_w...@bmc.com wrote: What products are installed by the Windows Stack Installer? Steve Wolf [cid:image001.png@01CB92EC.11199EE0] BSM Architect Certified Enterprise Architect, TOGAF Practitioner, AOGEA 8401 Greensboro Drive, Suite 100 McLean, VA 22102 USA alan_w...@bmc.commailto:alan_w...@bmc.commailto:malan_w...@bmc.commailto:malan_w...@bmc.com Mobile: +1.202.441.7251 FAX: +1.202.747.2914 We are what we repeatedly do. Excellence then, is not an act, but a habit. - Aristotle [cid:image002.png@01CB92EC.11199EE0]http://communities.bmc.com/ [cid:image003.png@01CB92EC.11199EE0]http://twitter.com/bmcsoftware [cid:image004.png@01CB92EC.11199EE0]http://www.facebook.com/pages/BMC-Software/94099042471?ref=ts [cid:image005.png@01CB92EC.11199EE0]http://www.youtube.com/user/BMCSoftwareBMCtv [cid:image006.png@01CB92EC.11199EE0]http://www.linkedin.com/companies/bmc-software?trk=co_search_resultsgoback=%2Ecps_1277417138652_1 ___ UNSUBSCRIBE or
/attstore
Remedy/Mid Tier 7.5 Remedy - Windows Mid Tier - Solaris My Mid Tier admins asked me today if I need the files located in /attstore folder under the mid tier folder. My search of the ARSList and the Mid Tier document don't provide any guidance...I personally think this folder is a holder for attachments as they are transferred out of remedy to the client.but I can't find confirmation. Any/All help is appreciated. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
