Re: Force 7.6.03 or higher login.jsp username to UPPER? - RESOLVED and Improved
One thing to be kept in mind is if you are having a separate login for Support apart from AD login then this concept will not work. You need to maintain each and every login id's in the System in CAPS only :( With Best Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, April 26, 2011 9:25 AM To: arslist@arslist.org Subject: Re: Force 7.6.03 or higher login.jsp username to UPPER? - RESOLVED and Improved Also, you can find this line: input name=%=Params.USERNAME% maxlength=%=Params.USERNAME_LENGTH% id=username-id value=%=com.remedy.arsys.share.HTMLWriter.escape(name)% class=loginfield size=30 type=text and add this to make it change to upper when the username field loses focus: input name=%=Params.USERNAME% maxlength=%=Params.USERNAME_LENGTH% id=username-id value=%=com.remedy.arsys.share.HTMLWriter.escape(name)% class=loginfield size=30 type=text onBlur=makeUppercase(); William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, April 25, 2011 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Force 7.6.03 or higher login.jsp username to UPPER? ** You do not need a css for that.. Modify your login.jsp page to convert the username entered to lower using a small java sub routine.. Joe From: William Rentfrowmailto:wrentf...@stratacominc.com Sent: Monday, April 25, 2011 1:04 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Force 7.6.03 or higher login.jsp username to UPPER? ** I need to convert the login.jsp name field to uppercase automatically when a user logs in on the web - we're using AD so the name has to be in caps. Unfortunately I'm not a CSS guru - but from what I can tell BMC implemented the username and password field both as members of the class loginfield so any css that applies to both and causes problems. This is different than previous login.jsp's which were a lot easier to force to uppercase. Has anyone else run into this and found a workaround? Also - I'm not sure where the style sheet for login.jsp lives - anyone know? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.comfile:///\\www.williamrentfrow.com O 715-592-5185 C 715-410-8056 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Service Action Type
Sorry for the late post on this topic
Perhaps an example may help... If anyone wants an example like this
that you can import and play with, let me know and I'll drop something
on BMCDN
/* Preamble */
On how many forms do you have workflow that performs a function like
checking to see if an entry already exists? That's X forms with Y amount
of workflow actions (filters, active links, or both). Each form's
workflow to manage that has essentially a rigid definition of the
criteria of that lookup in the set field from server action, meaning
there's not much of an opportunity to used shared workflow across all
the forms (at least without creating unnecessary mess on those forms).
Using the service action you can do this cleanly across all forms and
have it work with both filters and active links (cutting your code
footprint). Here's quick rundown of what that 'could' look like:
/* For the service action, there is a client call (where the service
call is made by filter or active link of a form) and a server call (or
where the call is handled on some form)
The following is the server end of the transaction processing.
*/
1. New Display Only Form (let's call it XYZ:SVCBUS)
2. Add necessary fields to that form
- Add a half dozen or so of each relevant field type (int, char,
etc) for input and output
- Add a char field - call it serviceAction [this is where you
distinguish what workflow will fire for the various service calls- just
one approach]
- Add a char field - call it zzTbl_Qual - we'll use this later in
the example
- Add other temp fields as necessary to process service actions
- Since we're working on the does it exist example, create a
table field with generic properties:
a. Data Source = SAMPLE DATA
b. Sample Form Name = pick an existing regular form...
doesn't really matter
c. Runtime Server Value = $SERVER$ //the current server
d. Runtime Form Value = $input_map_field01$ //we'll pass
this in with the service call
e. Qualification = EXTERNAL($zzTbl_Qual$ AND $zzTbl_Qual$ !=
)
f. Add single column to the table (this should be the field
with database id = 1, whether that's Entry-Id, Request Id, or whatever
it may be called)
3. Define filter to process service action
a. Filter Name: XYZ:SBUS:GDE_Service_LookupByQual_Process
b. Execution Options: State = Enabled, Execution Order = 0, (no
actions checked)
c. Run If Qualification = ('input_map_field00' != $NULL$) AND
('input_map_field01' != $NULL$)
d. Error Handler = you can have a error handler filter set an
error code/message to one of the output fields if you desire
e. If Actions:
SetFields 1: Set (current transaction) 'zzTbl_Qual' with
'input_map_field00' //sets table qual with the qual we received from
input map
SetFields 2: Set (current transaction) 'out_map_field00'
with COLCOUNT(the_the_column_from_the_table_field)
/* If you start accepting many different service calls with many
different operations the guide approach helps for clarity
a bit bulky in this minimalist example
*/
4. Define a filter guide for form XYZ:SVCBUS
a. Application List Label = LOOKUP_CHECKEXISTSBYQUAL
b. Description: This function is used whenever it's necessary
to look to see if a record already exists in some form.
This is typically used in validation
checks especially for duplicate entries
c. Guide Name: XYZ:SBUS:Lookup_CheckExistsByQual
5. Define your service filter to accept service calls for form
XYZ:SVCBUS
a. Filter Name: XYZ:SBUS:SVC_LookupByQual_CallGDE
b. Execution Options: State = Enabled, Execution Order = 500
adjust as needed, Service = Checked
c. Run If Qualification = 'serviceAction =
LOOKUP_CHECKEXISTSBYQUAL
d. Error Handler = you can have a error handler filter set an
error code/message to one of the output fields if you desire
e. If Actions = Call Guide - XYZ:SBUS:Lookup_CheckExistsByQual
/* For the service action, there is a client call (where the service
call is made) and a server call (or where the call is handled)
The following is the client end of the transaction processing. On
the example form below we'll just flag a service call by gaining
focus on the Status field and setting a field with a value returned
from the service call. The value returned is this case is the number of
records that match the qual we pass in.
*/
1. Create new regular form (let's call it _Example1)
a. Add a new char field call My Field
2. Create an active link (or you could do it with a filter)
a. Name: _Example:Service_IsExisting
b. attach it to the new form created
c. Execution Options: Gain Focus on Status field
d. If Action - Service
- Form Name: XYZ:SVCBUS
- Request Id = Request Id
Re: Service Action Type
You can follow the simillar thread responded by same experts on arslist
which may be helpful to you ...
http://www.javasystemsolutions.com/arslist/view/89032237
**
**
**
**
*Regards,*
*Mahendra Mahalkar*
On Tue, Apr 26, 2011 at 1:52 PM, Roys, Eric D eric.r...@verizonbusiness.com
wrote:
**
Sorry for the late post on this topic
Perhaps an example may help... If anyone wants an example like this that
you can import and play with, let me know and I'll drop something on BMCDN
/* Preamble */
On how many forms do you have workflow that performs a function like
checking to see if an entry already exists? That's X forms with Y amount of
workflow actions (filters, active links, or both). Each form's workflow to
manage that has essentially a rigid definition of the criteria of that
lookup in the set field from server action, meaning there's not much of an
opportunity to used shared workflow across all the forms (at least without
creating unnecessary mess on those forms).
Using the service action you can do this cleanly across all forms and have
it work with both filters and active links (cutting your code footprint).
Here's quick rundown of what that 'could' look like:
/* For the service action, there is a client call (where the service call
is made by filter or active link of a form) and a server call (or where
the call is handled on some form)
The following is the server end of the transaction processing.
*/
1. New Display Only Form (let's call it XYZ:SVCBUS)
2. Add necessary fields to that form
- Add a half dozen or so of each relevant field type (int, char, etc)
for input and output
- Add a char field - call it serviceAction [this is where you
distinguish what workflow will fire for the various service calls- just one
approach]
- Add a char field - call it zzTbl_Qual - we'll use this later in the
example
- Add other temp fields as necessary to process service actions
- Since we're working on the does it exist example, create a
table field with generic properties:
a. Data Source = SAMPLE DATA
b. Sample Form Name = pick an existing regular form...
doesn't really matter
c. Runtime Server Value = $SERVER$ //the current server
d. Runtime Form Value = $input_map_field01$ //we'll pass this
in with the service call
e. Qualification = EXTERNAL($zzTbl_Qual$ AND $zzTbl_Qual$ !=
)
f. Add single column to the table (this should be the field
with database id = 1, whether that's Entry-Id, Request Id, or whatever it
may be called)
3. Define filter to process service action
a. Filter Name: XYZ:SBUS:GDE_Service_LookupByQual_Process
b. Execution Options: State = Enabled, Execution Order = 0, (no
actions checked)
c. Run If Qualification = ('input_map_field00' != $NULL$) AND
('input_map_field01' != $NULL$)
d. Error Handler = you can have a error handler filter set an
error code/message to one of the output fields if you desire
e. If Actions:
SetFields 1: Set (current transaction) 'zzTbl_Qual' with
'input_map_field00' //sets table qual with the qual we received from input
map
SetFields 2: Set (current transaction) 'out_map_field00'
with COLCOUNT(the_the_column_from_the_table_field)
/* If you start accepting many different service calls with many different
operations the guide approach helps for clarity
a bit bulky in this minimalist example
*/
4. Define a filter guide for form XYZ:SVCBUS
a. Application List Label = LOOKUP_CHECKEXISTSBYQUAL
b. Description: This function is used whenever it's necessary to
look to see if a record already exists in some form.
This is typically used in validation checks
especially for duplicate entries
c. Guide Name: XYZ:SBUS:Lookup_CheckExistsByQual
5. Define your service filter to accept service calls for form XYZ:SVCBUS
a. Filter Name: XYZ:SBUS:SVC_LookupByQual_CallGDE
b. Execution Options: State = Enabled, Execution Order = 500
adjust as needed, Service = Checked
c. Run If Qualification = 'serviceAction =
LOOKUP_CHECKEXISTSBYQUAL
d. Error Handler = you can have a error handler filter set an
error code/message to one of the output fields if you desire
e. If Actions = Call Guide - XYZ:SBUS:Lookup_CheckExistsByQual
/* For the service action, there is a client call (where the service call
is made) and a server call (or where the call is handled)
The following is the client end of the transaction processing. On
the example form below we'll just flag a service call by gaining
focus on the Status field and setting a field with a value returned
from the service call. The value returned is this case is the number of
records that match the qual we pass in.
*/
1. Create new regular form (let's call it _Example1)
a. Add
Re: 7.6.04 user tool crashing
Joe, Sorry it took so long... yesterday was a challenge. The menus work fine over the web. These are all out of the box menus but it looks random.. although I'm sure it's not. For example, the relationship type drop down on the Relationships tab on HPD:Help Desk Classic Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, April 25, 2011 1:13 PM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 user tool crashing Tauf, Nope not seen that happen. Works just fine for me.. Does the same menu work well on the web? What kind of a menu is it? Character? If character is it a static character menu? Search? SQL? File? Dictionary? I'm wondering if it's a search menu which has a search against a large table with a very 'naughty' search criteria? Joe From: Chowdhury, Tauf mailto:tauf.chowdh...@frx.com Sent: Monday, April 25, 2011 5:27 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: 7.6.04 user tool crashing ** All, Yes, I know all about the user tool not being supported and the end of life. However, I just wanted to know if any of your have experienced the annoying issue of the tool crashing every time a drop down menu is hit.. and from what it seems like, search menus. Kind of sad when you can rely on the 7.1 user tool over the latest version. Sorry, just some early morning, beginning of the week venting! Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
7.6.04 - errors in processing e-mail.
All, This error is being logged in the arerror log file whenever the e-mail engine starts processing. From the table name and from the logs we ran, it looks like it happens when records are being pushed to the NT Process Control form with the short description field set to NULL. I do see e-mails going out. Has anyone experienced this or know if this is a bug? Here's the error: 390603 : The SQL database operation failed. : ORA-01407: cannot update (ARADMIN.T1057.C7) to NULL (ARERR 552) Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
7.6.04 - mid tier loadbalancing settings
All (LJ), For those of you have gone through the load balancing exercise, can someone give a breakdown of the fields in the Connections section of the new mid tier? Yes, I've looked through the guide but it doesn't clearly state what the ramifications of setting a number too high or too low means for something like, Lifespan connection or Connection timeout. Do these need to be greater or lower than what is set on the hardware load balancer? Has anyone found some settings that work better for them than others based on # of users or type of requests? Interestingly, BMC could not give me ANY recommendations or best practice guidance... so me and the network guys set the configs to what we thought made sense with a lot of assumptions on the settings below. The load balancer (between mid tier and app servers) is set to distribute based on Least Connection, with no persistency set. In my environment here are the settings: Enable Lifespan - Checked Connection Lifespan (minutes) = 60 Connection pool settings: Max connections per server = 200 Connection Timeout (minutes) = 30 Idle Connections per server = 5 Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Anyone up for a MWRUG get together?
Don't forget WWRUG11 coming up in September as well. The call for papers is out, so warm them up at MWRUG and then present at WWRUG11 as well! . Dan www.wwrug11.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roys, Eric D Sent: April 26, 2011 12:50 AM To: arslist@ARSLIST.ORG Subject: Re: Anyone up for a MWRUG get together? ** Count me in :-) Kind Regards, Eric Roys System Analyst/Programmer Information Technology Verizon Business _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Sunday, April 24, 2011 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: Anyone up for a MWRUG get together? ** Hi Matt, Would love to see everyone again!! Someone will have to pick up the organizing duties but I'm certainly willing to attend and enjoy. I need to spend some time with Remedy-ites! Thanks, Susan Sussan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 312-529-5325 office 312-502-7687 cell spal...@shoppertrak.com On Fri, Apr 22, 2011 at 11:32 AM, Matt Reinfeldt arsl...@mattreinfeldt.com wrote: ** Folks, I've had to migrate the RemedyUserGroups.com website to a new host, so I took the opportunity to revamp the site a little bit... :-) I've only gotten a few of the User Groups listed currently, but if there are others out there who want more information about their groups posted, please contact me and we'll get you all set up! Additionally, I am 'feeling the waters' to see who'd be interested in getting a MWRUG meeting together (see http://www.remedyusergroups.com http://www.remedyusergroups.com/ !). Please leave your thoughts/feedback on the site! Thank you and have a great weekend! Matt Reinfeldt _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Anyone up for a MWRUG get together?
Yuppers... I just need my RUG fix before September... :-) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, April 26, 2011 6:48 AM To: arslist@ARSLIST.ORG Subject: Re: Anyone up for a MWRUG get together? ** Don't forget WWRUG11 coming up in September as well. The call for papers is out, so warm them up at MWRUG and then present at WWRUG11 as well! . Dan www.wwrug11.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Roys, Eric D Sent: April 26, 2011 12:50 AM To: arslist@ARSLIST.ORG Subject: Re: Anyone up for a MWRUG get together? ** Count me in :-) Kind Regards, Eric Roys System Analyst/Programmer Information Technology Verizon Business _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Sunday, April 24, 2011 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: Anyone up for a MWRUG get together? ** Hi Matt, Would love to see everyone again!! Someone will have to pick up the organizing duties but I'm certainly willing to attend and enjoy. I need to spend some time with Remedy-ites! Thanks, Susan Sussan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 312-529-5325 office 312-502-7687 cell spal...@shoppertrak.com On Fri, Apr 22, 2011 at 11:32 AM, Matt Reinfeldt arsl...@mattreinfeldt.com wrote: ** Folks, I've had to migrate the RemedyUserGroups.com website to a new host, so I took the opportunity to revamp the site a little bit... :-) I've only gotten a few of the User Groups listed currently, but if there are others out there who want more information about their groups posted, please contact me and we'll get you all set up! Additionally, I am 'feeling the waters' to see who'd be interested in getting a MWRUG meeting together (see http://www.remedyusergroups.com http://www.remedyusergroups.com/ !). Please leave your thoughts/feedback on the site! Thank you and have a great weekend! Matt Reinfeldt _attend WWRUG11 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
DSL 7.1
I'm being asked to import bulk, custom DSL entries into an ARS 7.1/Atrium 2.1/DSL 7.1 environment. The goal is simply to make those DSL entries a) selectable on the Licensable Products tab of a SW License Contract, and b) make those DSL entries match the prod cat values of incoming BMC_Product SW instances. The DSL 7.1 custom import documentation is light (pp. 40-55 of the DSL 7.1 Admin Guide), and the validation functionality built into Remedy doesn't seem to provide too much detail. I was hoping maybe some of you (Arnold, Kelly?) had been asked to bulk import custom PDEs into the DSL, or create sample data, and that there might be import spreadsheets similar to the foundation data loader spreadsheets. Heck, even some advice would be appreciated. This diagram on p. 40 of the DSL Admin Guide, I was hoping, meant I could avoid the File and AppFile forms, since I'm only looking for the SW License Engine to automatically match new instances of BMC_Product to SW License Contracts using the 6 tiers of Prod Cat values. But the Application form entries I'm creating are not validating, and I'm wondering if it has something to do with the lack of a related File and therefore AppFiles entry...but I can't figure out how to populate the File and AppFile forms, especially since I'm not actually loading real DSL entries...but...but...but. I don't know what I don't know, I guess. Oh, and what is MfgID? The MfgID for records in the PDL:ESIDXXX forms (from the BMC packages) don't matching anything in the COM:Company form. cid:image003.png@01CC03EF.C309D3D0 -- Mike Hennessy ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are image003.png
Re: DSL 7.1
** Do a manual creation of a test Product Categorization and add an entry for Version. Confirm this is now listed in the DSL. I have done this with the new Product Catalog that was introduced with 7.5 and includes the DML (DSL replacement) and DHL. -Original Message- From: Mike Hennessy mychalj...@yahoo.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Apr 26, 2011 9:16 am Subject: DSL 7.1 ** I'm being asked to import bulk, custom DSL entries into an ARS 7.1/Atrium 2.1/DSL 7.1 environment. The goal is simply to make those DSL entries a) selectable on the Licensable Products tab of a SW License Contract, and b) make those DSL entries match the prod cat values of incoming BMC_Product SW instances. The DSL 7.1 custom import documentation is light (pp. 40-55 of the DSL 7.1 Admin Guide), and the validation functionality built into Remedy doesn't seem to provide too much detail. I was hoping maybe some of you (Arnold, Kelly?) had been asked to bulk import custom PDEs into the DSL, or create sample data, and that there might be import spreadsheets similar to the foundation data loader spreadsheets. Heck, even some advice would be appreciated. This diagram on p. 40 of the DSL Admin Guide, I was hoping, meant I could avoid the File and AppFile forms, since I'm only looking for the SW License Engine to automatically match new instances of BMC_Product to SW License Contracts using the 6 tiers of Prod Cat values. But the Application form entries I'm creating are not validating, and I'm wondering if it has something to do with the lack of a related File and therefore AppFiles entry...but I can't figure out how to populate the File and AppFile forms, especially since I'm not actually loading real DSL entries...but...but...but. I don't know what I don't know, I guess. Oh, and what is MfgID? The MfgID for records in the PDL:ESIDXXX forms (from the BMC packages) don't matching anything in the COM:Company form. -- Mike Hennessy _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: 7.6.04 - mid tier load balancing settings
Tauf, I truly wish I could give you some sage advice from a seasoned master, but I fear that you and I are groping around in the same darkness trying to put together a 1000 piece puzzle. I have the same docs that you have and am planning on assuming (yes, very dangerous, I know) that the 'defaults' are a good starting point, and make modifications as monitoring goes on as we reach production mid next month. Regarding the #'s you provided below..I think the settings you have below look reasonable. Obviously the default of unchecked lifespan and a lifespan of 0 won't balance. Ironically we have also taken the Max Connections per server from the default of 80 to 200 as well because of problems we were experiencing with them being exhausted. I don't see any reason I wouldn't be able to use the ones you outlined below.ours is a 4 Mid-Tier/2 App server setup. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Tuesday, April 26, 2011 4:14 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 - mid tier loadbalancing settings ** All (LJ), For those of you have gone through the load balancing exercise, can someone give a breakdown of the fields in the Connections section of the new mid tier? Yes, I've looked through the guide but it doesn't clearly state what the ramifications of setting a number too high or too low means for something like, Lifespan connection or Connection timeout. Do these need to be greater or lower than what is set on the hardware load balancer? Has anyone found some settings that work better for them than others based on # of users or type of requests? Interestingly, BMC could not give me ANY recommendations or best practice guidance. so me and the network guys set the configs to what we thought made sense with a lot of assumptions on the settings below. The load balancer (between mid tier and app servers) is set to distribute based on Least Connection, with no persistency set. In my environment here are the settings: Enable Lifespan - Checked Connection Lifespan (minutes) = 60 Connection pool settings: Max connections per server = 200 Connection Timeout (minutes) = 30 Idle Connections per server = 5 Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 _ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.04 - mid tier load balancing settings
Thanks LJ, have you noticed that your users are getting any RPC or errors that say Unable to setup Data connection errors? We are getting that and I'm not sure if this is due to the app load balancer or the front end web. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, April 26, 2011 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - mid tier load balancing settings Tauf, I truly wish I could give you some sage advice from a seasoned master, but I fear that you and I are groping around in the same darkness trying to put together a 1000 piece puzzle. I have the same docs that you have and am planning on assuming (yes, very dangerous, I know) that the 'defaults' are a good starting point, and make modifications as monitoring goes on as we reach production mid next month. Regarding the #'s you provided belowI think the settings you have below look reasonable. Obviously the default of unchecked lifespan and a lifespan of 0 won't balance. Ironically we have also taken the Max Connections per server from the default of 80 to 200 as well because of problems we were experiencing with them being exhausted. I don't see any reason I wouldn't be able to use the ones you outlined below...ours is a 4 Mid-Tier/2 App server setup. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Tuesday, April 26, 2011 4:14 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 - mid tier loadbalancing settings ** All (LJ), For those of you have gone through the load balancing exercise, can someone give a breakdown of the fields in the Connections section of the new mid tier? Yes, I've looked through the guide but it doesn't clearly state what the ramifications of setting a number too high or too low means for something like, Lifespan connection or Connection timeout. Do these need to be greater or lower than what is set on the hardware load balancer? Has anyone found some settings that work better for them than others based on # of users or type of requests? Interestingly, BMC could not give me ANY recommendations or best practice guidance... so me and the network guys set the configs to what we thought made sense with a lot of assumptions on the settings below. The load balancer (between mid tier and app servers) is set to distribute based on Least Connection, with no persistency set. In my environment here are the settings: Enable Lifespan - Checked Connection Lifespan (minutes) = 60 Connection pool settings: Max connections per server = 200 Connection Timeout (minutes) = 30 Idle Connections per server = 5 Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the
Re: 7.6.04 - mid tier load balancing settings
I found that the unable to setup data connection errors (in the past) were related to the Tomcat MaxHeader size being too small..it defaults to something like 8K.with the SSO we are using our header size can get huge, so we have it set to something like 128. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Tuesday, April 26, 2011 9:14 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - mid tier load balancing settings ** Thanks LJ, have you noticed that your users are getting any RPC or errors that say Unable to setup Data connection errors? We are getting that and I'm not sure if this is due to the app load balancer or the front end web. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, April 26, 2011 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - mid tier load balancing settings Tauf, I truly wish I could give you some sage advice from a seasoned master, but I fear that you and I are groping around in the same darkness trying to put together a 1000 piece puzzle. I have the same docs that you have and am planning on assuming (yes, very dangerous, I know) that the 'defaults' are a good starting point, and make modifications as monitoring goes on as we reach production mid next month. Regarding the #'s you provided below..I think the settings you have below look reasonable. Obviously the default of unchecked lifespan and a lifespan of 0 won't balance. Ironically we have also taken the Max Connections per server from the default of 80 to 200 as well because of problems we were experiencing with them being exhausted. I don't see any reason I wouldn't be able to use the ones you outlined below.ours is a 4 Mid-Tier/2 App server setup. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Tuesday, April 26, 2011 4:14 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 - mid tier loadbalancing settings ** All (LJ), For those of you have gone through the load balancing exercise, can someone give a breakdown of the fields in the Connections section of the new mid tier? Yes, I've looked through the guide but it doesn't clearly state what the ramifications of setting a number too high or too low means for something like, Lifespan connection or Connection timeout. Do these need to be greater or lower than what is set on the hardware load balancer? Has anyone found some settings that work better for them than others based on # of users or type of requests? Interestingly, BMC could not give me ANY recommendations or best practice guidance. so me and the network guys set the configs to what we thought made sense with a lot of assumptions on the settings below. The load balancer (between mid tier and app servers) is set to distribute based on Least Connection, with no persistency set. In my environment here are the settings: Enable Lifespan - Checked Connection Lifespan (minutes) = 60 Connection pool settings: Max connections per server = 200 Connection Timeout (minutes) = 30 Idle Connections per server = 5 Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 _ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail
Re: 7.6.04 - mid tier load balancing settings
Can you point me to where to set that? I'm a noob when it comes to tomcat... Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, April 26, 2011 11:26 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - mid tier load balancing settings I found that the unable to setup data connection errors (in the past) were related to the Tomcat MaxHeader size being too smallit defaults to something like 8K...with the SSO we are using our header size can get huge, so we have it set to something like 128. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Tuesday, April 26, 2011 9:14 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - mid tier load balancing settings ** Thanks LJ, have you noticed that your users are getting any RPC or errors that say Unable to setup Data connection errors? We are getting that and I'm not sure if this is due to the app load balancer or the front end web. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.04 - mid tier load balancing settings
We got bitten by that on my last engagement for a while :-) and it took us a while to find out why – after enabling the IIS cs-bytes and sc-bytes where we noticed the sc-bytes exceeded the defined default limit of 8192.. Tauf, It’s the max_packet_size you need to set on Tomcat in the worker.properties file. You will find enough info on how and where to set this if you google.. Joe From: LJ LongWing Sent: Tuesday, April 26, 2011 11:26 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - mid tier load balancing settings ** I found that the unable to setup data connection errors (in the past) were related to the Tomcat MaxHeader size being too small….it defaults to something like 8K…with the SSO we are using our header size can get huge, so we have it set to something like 128. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Tuesday, April 26, 2011 9:14 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - mid tier load balancing settings ** Thanks LJ, have you noticed that your users are getting any RPC or errors that say “Unable to setup Data connection” errors? We are getting that and I’m not sure if this is due to the app load balancer or the front end web. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, April 26, 2011 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - mid tier load balancing settings Tauf, I truly wish I could give you some sage advice from a seasoned master, but I fear that you and I are groping around in the same darkness trying to put together a 1000 piece puzzle. I have the same docs that you have and am planning on assuming (yes, very dangerous, I know) that the ‘defaults’ are a good starting point, and make modifications as monitoring goes on as we reach production mid next month. Regarding the #’s you provided below….I think the settings you have below look reasonable. Obviously the default of unchecked lifespan and a lifespan of 0 won’t balance. Ironically we have also taken the Max Connections per server from the default of 80 to 200 as well because of problems we were experiencing with them being exhausted. I don’t see any reason I wouldn’t be able to use the ones you outlined below…ours is a 4 Mid-Tier/2 App server setup. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Tuesday, April 26, 2011 4:14 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 - mid tier loadbalancing settings ** All (LJ), For those of you have gone through the load balancing exercise, can someone give a breakdown of the fields in the Connections section of the new mid tier? Yes, I’ve looked through the guide but it doesn’t clearly state what the ramifications of setting a number too high or too low means for something like, “Lifespan connection” or “Connection timeout.” Do these need to be greater or lower than what is set on the hardware load balancer? Has anyone found some settings that work better for them than others based on # of users or type of requests? Interestingly, BMC could not give me ANY recommendations or best practice guidance… so me and the network guys set the configs to what we thought made sense with a lot of assumptions on the settings below. The load balancer (between mid tier and app servers) is set to distribute based on Least Connection, with no persistency set. In my environment here are the settings: Enable Lifespan – Checked Connection Lifespan (minutes) = 60 Connection pool settings: Max connections per server = 200 Connection Timeout (minutes) = 30 Idle Connections per server = 5 Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of
Re: 7.6.04 - mid tier load balancing settings
Ours was here tomcat install/conf/server.xml, search for maxHttpHeaderSize we just kept doubling the value until we stopped having errors…I know it’s not scientific, but it worked. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, April 26, 2011 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - mid tier load balancing settings ** We got bitten by that on my last engagement for a while :-) and it took us a while to find out why – after enabling the IIS cs-bytes and sc-bytes where we noticed the sc-bytes exceeded the defined default limit of 8192.. Tauf, It’s the max_packet_size you need to set on Tomcat in the worker.properties file. You will find enough info on how and where to set this if you google.. Joe From: LJ LongWing mailto:lj.longw...@gmail.com Sent: Tuesday, April 26, 2011 11:26 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - mid tier load balancing settings ** I found that the unable to setup data connection errors (in the past) were related to the Tomcat MaxHeader size being too small….it defaults to something like 8K…with the SSO we are using our header size can get huge, so we have it set to something like 128. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Tuesday, April 26, 2011 9:14 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - mid tier load balancing settings ** Thanks LJ, have you noticed that your users are getting any RPC or errors that say “Unable to setup Data connection” errors? We are getting that and I’m not sure if this is due to the app load balancer or the front end web. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, April 26, 2011 10:54 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - mid tier load balancing settings Tauf, I truly wish I could give you some sage advice from a seasoned master, but I fear that you and I are groping around in the same darkness trying to put together a 1000 piece puzzle. I have the same docs that you have and am planning on assuming (yes, very dangerous, I know) that the ‘defaults’ are a good starting point, and make modifications as monitoring goes on as we reach production mid next month. Regarding the #’s you provided below….I think the settings you have below look reasonable. Obviously the default of unchecked lifespan and a lifespan of 0 won’t balance. Ironically we have also taken the Max Connections per server from the default of 80 to 200 as well because of problems we were experiencing with them being exhausted. I don’t see any reason I wouldn’t be able to use the ones you outlined below…ours is a 4 Mid-Tier/2 App server setup. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Tuesday, April 26, 2011 4:14 AM To: arslist@ARSLIST.ORG Subject: 7.6.04 - mid tier loadbalancing settings ** All (LJ), For those of you have gone through the load balancing exercise, can someone give a breakdown of the fields in the Connections section of the new mid tier? Yes, I’ve looked through the guide but it doesn’t clearly state what the ramifications of setting a number too high or too low means for something like, “Lifespan connection” or “Connection timeout.” Do these need to be greater or lower than what is set on the hardware load balancer? Has anyone found some settings that work better for them than others based on # of users or type of requests? Interestingly, BMC could not give me ANY recommendations or best practice guidance… so me and the network guys set the configs to what we thought made sense with a lot of assumptions on the settings below. The load balancer (between mid tier and app servers) is set to distribute based on Least Connection, with no persistency set. In my environment here are the settings: Enable Lifespan – Checked Connection Lifespan (minutes) = 60 Connection pool settings: Max connections per server = 200 Connection Timeout (minutes) = 30 Idle Connections per server = 5 Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 _ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the
Building menus by consuming a web-services
Hi all, I would like to know if anyone has been successful in building a menu by consuming web-services. I am not really sure why it has not been implemented in Remedy but in modern days it does seem to look like a core functionality for any 3 tier application. e.g. building state menu on selection of country(of course you can do it by SQL menus, but then you become aware of things like state id, country id etc...which as a client you should not be aware of ..those are DB details). The way it would work is input parameter would be a country and you would get back list of states(in SOAP Envelope). Btw, since we are on it, (and this is probably a question for BMC folks)are there any plans of implementing RESTful API for consuming/publishing services from Remedy? The idea is to know as much little as possible about data layer. In our environment, we have to change DB links every time DBA do some changes(like changing server names, SIDs etc) and there is too much data-layer dependency. Localizing data is not an option since we will be duplicating it unnecessarily. Should I file an RFE for this? Thanks Chintan. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Safeguard mismatch ars7.5
Hi, I hope someone can help about this issue. You know the history, nobody make documentation, nobody make backups, and when people gone all problems appear. I arrive and first thing to document and keep Remedy working. We have three tiers app/db/web. But that doesn’t end there; we need to reboot the app server and it doesn’t start up again for a HW/OS reason and was reinstalled. Who knows when was last reboot or services restart. I reinstall ARS in the app using the same DB (nothing change in DB server) and selecting “Share” options to avoid make any changes to it. But the installer ends without starting the engine. So I found in arerror.log the next: 390600 : Safeguard mismatch - potentially corrupted form (ARERR 8841) For at least 500 forms I think some Unicode issue, so I change the ar.cfg and it goes worst: thousands of other typ of errors. I also try reinstall with upgrade option, nothing change and with overwrite option and after uploads a backup of DB; don’t work. I read some old post about the checksum in metadata and a tool to fix it. Someone can share it? Thanks. Env. 3 tiers DB/APP/WEB All Windows 2003 SP2 DB SQL 2005 ARS 7.5. patch 4 CMDB 7.6 patch 1 ITSM 7.6 patch 1 SLM 7.6 SRM 7.6 patch 1 Peter. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: 7.6.04 - mid tier load balancing settings
If you are using IIS in front of Tomcat serving as a JSP engine, you can enable logging on IIS to display these two fields which are not displayed on the logs by default.. sc-bytes === This is the number of bytes the server sends to the client. cs-bytes === This is the number of bytes the client sends to the server. These will give you an indication of exact packet sizes sent back and forth.. Packet sizes have to be incremented in blocks of 4K (4096 bytes). You cannot just increment it to a random number.. The defaults are 8K (8192 bytes) which is the lower limit of what you can set it to. There is also an upper limit to this size which is 64K (65536 bytes). This is what we learnt when we got bitten by that error.. For all practical reasons you never have to go that high.. For us we never got that error after we had it set to 12288 bytes even with queries that had a large qualification line that caused a sc-bytes packet to go over the 8192 mark.. Joe PS: If this hits your mailbox twice, its because I resent it as I got a mail back from the list serv rejecting my previous email saying it was over 1000 lines?? I get this error once in a blue moon even when its obvious its not over 1000 lines.. From: LJ LongWing Sent: Tuesday, April 26, 2011 11:55 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - mid tier load balancing settings ** Ours was here tomcat install/conf/server.xml, search for maxHttpHeaderSize we just kept doubling the value until we stopped having errors…I know it’s not scientific, but it worked. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, April 26, 2011 9:46 AM To: arslist@ARSLIST.ORG Subject: Re: 7.6.04 - mid tier load balancing settings ** We got bitten by that on my last engagement for a while :-) and it took us a while to find out why – after enabling the IIS cs-bytes and sc-bytes where we noticed the sc-bytes exceeded the defined default limit of 8192.. Tauf, It’s the max_packet_size you need to set on Tomcat in the worker.properties file. You will find enough info on how and where to set this if you google.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
OT: Does BMC Software use Borland Asset or Change management solutions internally???
Listers, I accidently stumbled on their site when searching for a Borland C++ compiler. This company Borland (not the creators of the compiler), cites BMC Software as one of their customers although they do not have a essay to back it.. http://www.borland.com/us/customers/profiles/view-all-customers.aspx If this is some sort of a false claim by Borland, I thought I’d bring it up.. Joe PS: Does anyone know if you can get a C++ compiler (preferably Borland) for free for personal, non commercial use? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Incident Owner
If you do not have a rule defined for ownership, it will default to the group of the initial assignment (I had to track down this workflow recently). You don't need to have the system doing automatic assignment or turn the assignment engine on to have an ownership rule. We have one ownership rule for each tenancy. For some tenancies it's to the Service Desk (as per ITIL) for others (who don't do ownership) it's to a dummy group. Anne Ramey *** E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Siddiqi, Wirasat (Contractor) Sent: Monday, April 25, 2011 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Incident Owner ** Apart from the assignment configuration, incident owner depends upon the role of the support group too. It is well explained in Incident Management user guide on page 62 Thanks, Wirasat From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Monday, April 25, 2011 1:40 PM To: arslist@ARSLIST.ORG Subject: Re: Incident Owner ** Yep, Strauss is right - you have to define a -global- assignment rule for Incident Owner Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Monday, April 25, 2011 12:28 PM To: arslist@ARSLIST.ORG Subject: Re: Incident Owner We don't use the assignment engine either, but we do have an ownership rule set up for every assignment rule in order to deal with our multi-tenancy configuration (dozens of operational companies and over 80 support groups). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Monday, April 25, 2011 12:26 PM To: arslist@ARSLIST.ORG Subject: Re: Incident Owner ** Hmmm...we are currently using an all manual process for assignment - the Assignment engine isn't configured at all. Perhaps that's part of the problem. Rick On Mon, Apr 25, 2011 at 10:19 AM, Danny Kellett danny.kell...@strategicworkflow.commailto:danny.kell...@strategicworkflow.com wrote: ** This is part of the assignment rules and is data driven. In my experience, I set this to the service desk group. Kind regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: 25 April 2011 18:17 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Incident Owner ** I am seeing something I am not sure I believe. In IM 7.5, the Incident Owner fields appear to be pre-populating with the information from the initial Assignee. According to ITIL, this should be the Submitter at the Service Desk (assuming that isn't the End User). Am I missing something? Rick _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Does BMC Software use Borland Asset or Change management solutions internally???
BMC use Silk for testing which I believe is from Borland Regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 26 April 2011 18:54 To: arslist@ARSLIST.ORG Subject: OT: Does BMC Software use Borland Asset or Change management solutions internally??? ** Listers, I accidently stumbled on their site when searching for a Borland C++ compiler. This company Borland (not the creators of the compiler), cites BMC Software as one of their customers although they do not have a essay to back it.. http://www.borland.com/us/customers/profiles/view-all-customers.aspx If this is some sort of a false claim by Borland, I thought I’d bring it up.. Joe PS: Does anyone know if you can get a C++ compiler (preferably Borland) for free for personal, non commercial use? _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Does BMC Software use Borland Asset or Change management solutions internally???
This? http://www.borland.com/us/products/silk/silktest/index.aspx Joe From: Danny Kellett Sent: Tuesday, April 26, 2011 2:03 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Does BMC Software use Borland Asset or Change management solutions internally??? ** BMC use Silk for testing which I believe is from Borland Regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 26 April 2011 18:54 To: arslist@ARSLIST.ORG Subject: OT: Does BMC Software use Borland Asset or Change management solutions internally??? ** Listers, I accidently stumbled on their site when searching for a Borland C++ compiler. This company Borland (not the creators of the compiler), cites BMC Software as one of their customers although they do not have a essay to back it.. http://www.borland.com/us/customers/profiles/view-all-customers.aspx If this is some sort of a false claim by Borland, I thought I’d bring it up.. Joe ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Does BMC Software use Borland Asset or Change management solutions internally???
Yes thats the one J Borland C++ compiler...brings back good memories getting it to work with ARAPI libs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 26 April 2011 19:07 To: arslist@ARSLIST.ORG Subject: Re: Does BMC Software use Borland Asset or Change management solutions internally??? ** This? http://www.borland.com/us/products/silk/silktest/index.aspx Joe From: Danny Kellett mailto:danny.kell...@strategicworkflow.com Sent: Tuesday, April 26, 2011 2:03 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Does BMC Software use Borland Asset or Change management solutions internally??? ** BMC use Silk for testing which I believe is from Borland Regards Danny From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 26 April 2011 18:54 To: arslist@ARSLIST.ORG Subject: OT: Does BMC Software use Borland Asset or Change management solutions internally??? ** Listers, I accidently stumbled on their site when searching for a Borland C++ compiler. This company Borland (not the creators of the compiler), cites BMC Software as one of their customers although they do not have a essay to back it.. http://www.borland.com/us/customers/profiles/view-all-customers.aspx If this is some sort of a false claim by Borland, I thought I’d bring it up.. Joe _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Anyone up for a MWRUG get together?
Yes, I would attend! Best Regards, Lisa From: Roys, Eric D [mailto:eric.r...@verizonbusiness.com] Sent: Monday, April 25, 2011 11:50 PM Subject: Re: Anyone up for a MWRUG get together? ** Count me in :-) Kind Regards, Eric Roys System Analyst/Programmer Information Technology Verizon Business From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Sunday, April 24, 2011 12:19 PM To: arslist@ARSLIST.ORG Subject: Re: Anyone up for a MWRUG get together? ** Hi Matt, Would love to see everyone again!! Someone will have to pick up the organizing duties but I'm certainly willing to attend and enjoy. I need to spend some time with Remedy-ites! Thanks, Susan Sussan Palmer ShopperTrak 200 W Monroe St 11th Floor Chicago, IL 60606 312-529-5325 office 312-502-7687 cell spal...@shoppertrak.commailto:spal...@shoppertrak.com On Fri, Apr 22, 2011 at 11:32 AM, Matt Reinfeldt arsl...@mattreinfeldt.commailto:arsl...@mattreinfeldt.com wrote: ** Folks, I've had to migrate the RemedyUserGroups.com website to a new host, so I took the opportunity to revamp the site a little bit... :-) I've only gotten a few of the User Groups listed currently, but if there are others out there who want more information about their groups posted, please contact me and we'll get you all set up! Additionally, I am 'feeling the waters' to see who'd be interested in getting a MWRUG meeting together (see http://www.remedyusergroups.comhttp://www.remedyusergroups.com/ !). Please leave your thoughts/feedback on the site! Thank you and have a great weekend! Matt Reinfeldt _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ The information contained in this communication may be CONFIDENTIAL and is intended only for the use of the recipient(s) named above. If you are not the intended recipient, you are hereby notified that any dissemination, distribution, or copying of this communication, or any of its contents, is strictly prohibited. If you have received this communication in error, please notify the sender and delete/destroy the original message and any copy of it from your computer or paper files. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Does BMC Software use Borland Asset or Change management solutions internally???
Well…it looks like they also make SilkPerformer, which is an automated testing suite, which I believe BMC actually does use internally if I remember what I heard properly….so it may not be Borland’s Asset/Change that they use J From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Tuesday, April 26, 2011 11:54 AM To: arslist@ARSLIST.ORG Subject: OT: Does BMC Software use Borland Asset or Change management solutions internally??? ** Listers, I accidently stumbled on their site when searching for a Borland C++ compiler. This company Borland (not the creators of the compiler), cites BMC Software as one of their customers although they do not have a essay to back it.. http://www.borland.com/us/customers/profiles/view-all-customers.aspx If this is some sort of a false claim by Borland, I thought I’d bring it up.. Joe PS: Does anyone know if you can get a C++ compiler (preferably Borland) for free for personal, non commercial use? _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Hidden View???
I have a view called Hidden on 2 of my forms. I KNOW I did not create them. When I look at the views, the fields are all over the place. These forms never had views (I never needed them). But all of the sudden they have a view called Hidden and even though they are on different forms the view ID's are both 536872531. What the.? I haven't had a chance to check all my other forms (I did check a few and I can't find this view on any of the forms I checked) Has anyone had this happen? ARS 7.1p7 Oracle Windows 2003 Lisa Kemes AR System Developer TE Information Systems Global Infrastructure and Ops +01 717 810 3408 tel +01 717 602 9460 mobile lisa.ke...@te.com MS 161-43 P.O. Box 3608 Harrisburg, PA 17105-3608 [cid:image001.gif@01CC041E.EB98C750]http://www.te.com/ www.te.comhttp://www.te.com/ [cid:image002.png@01CC041E.EB98C750]http://twitter.com/teconnectivity[cid:image003.png@01CC041E.EB98C750]http://www.facebook.com/teconnectivity[cid:image004.png@01CC041E.EB98C750]http://www.flickr.com/photos/teconnectivity/[cid:image005.png@01CC041E.EB98C750]http://www.linkedin.com/groups?gid=1591657[cid:image006.png@01CC041E.EB98C750]http://www.youtube.com/teconnectivity ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.pnginline: image005.pnginline: image006.png
Re: Building menus by consuming a web-services
You can do that today. Create an ardbc plugin, link a form to that plugin. And you can then create a menu doing a query against that form. Regards, J 2011/4/26 Chintan Shah cbss...@yahoo.com ** Hi all, I would like to know if anyone has been successful in building a menu by consuming web-services. I am not really sure why it has not been implemented in Remedy but in modern days it does seem to look like a core functionality for any 3 tier application. e.g. building state menu on selection of country(of course you can do it by SQL menus, but then you become aware of things like state id, country id etc...which as a client you should not be aware of ..those are DB details). The way it would work is input parameter would be a country and you would get back list of states(in SOAP Envelope). Btw, since we are on it, (and this is probably a question for BMC folks)are there any plans of implementing RESTful API for consuming/publishing services from Remedy? The idea is to know as much little as possible about data layer. In our environment, we have to change DB links every time DBA do some changes(like changing server names, SIDs etc) and there is too much data-layer dependency. Localizing data is not an option since we will be duplicating it unnecessarily. Should I file an RFE for this? Thanks Chintan. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Hidden View???
Lisa, I'm running ARS 7.1 P7 SQL 2005 Win 2003 If you tell me the name of the forms.. I can check my ARS. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Tuesday, April 26, 2011 1:34 PM To: arslist@ARSLIST.ORG Subject: Hidden View??? ** I have a view called Hidden on 2 of my forms. I KNOW I did not create them. When I look at the views, the fields are all over the place. These forms never had views (I never needed them). But all of the sudden they have a view called Hidden and even though they are on different forms the view ID's are both 536872531. What the.? I haven't had a chance to check all my other forms (I did check a few and I can't find this view on any of the forms I checked) Has anyone had this happen? ARS 7.1p7 Oracle Windows 2003 Lisa Kemes AR System Developer TE Information Systems Global Infrastructure and Ops +01 717 810 3408 tel +01 717 602 9460 mobile lisa.ke...@te.com MS 161-43 P.O. Box 3608 Harrisburg, PA 17105-3608 [cid:image001.gif@01CC041A.457F4050]http://www.te.com/ www.te.comhttp://www.te.com/ [cid:image002.png@01CC041A.457F4050]http://twitter.com/teconnectivity[cid:image003.png@01CC041A.457F4050]http://www.facebook.com/teconnectivity[cid:image004.png@01CC041A.457F4050]http://www.flickr.com/photos/teconnectivity/[cid:image005.png@01CC041A.457F4050]http://www.linkedin.com/groups?gid=1591657[cid:image006.png@01CC041A.457F4050]http://www.youtube.com/teconnectivity _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.pnginline: image005.pnginline: image006.png
Re: Force 7.6.03 or higher login.jsp username to UPPER? - RESOLVED and Improved
Fortunately that is the least of my worries :) Also - you can make a copy of the original login.jsp page and keep it in the same directory and name it something like login2.jsp. No one knows about it but you and you can use it to login with Demo or whatever mixed case/lower case/etc thing you want. William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nair, Rajesh SISPL Sent: Tuesday, April 26, 2011 1:13 AM To: arslist@ARSLIST.ORG Subject: Re: Force 7.6.03 or higher login.jsp username to UPPER? - RESOLVED and Improved ** One thing to be kept in mind is if you are having a separate login for Support apart from AD login then this concept will not work. You need to maintain each and every login id's in the System in CAPS only :-( With Best Regards Rajesh From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of William Rentfrow Sent: Tuesday, April 26, 2011 9:25 AM To: arslist@arslist.org Subject: Re: Force 7.6.03 or higher login.jsp username to UPPER? - RESOLVED and Improved Also, you can find this line: input name=%=Params.USERNAME% maxlength=%=Params.USERNAME_LENGTH% id=username-id value=%=com.remedy.arsys.share.HTMLWriter.escape(name)% class=loginfield size=30 type=text and add this to make it change to upper when the username field loses focus: input name=%=Params.USERNAME% maxlength=%=Params.USERNAME_LENGTH% id=username-id value=%=com.remedy.arsys.share.HTMLWriter.escape(name)% class=loginfield size=30 type=text onBlur=makeUppercase(); William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com O 715-592-5185 C 715-410-8056 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Monday, April 25, 2011 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Force 7.6.03 or higher login.jsp username to UPPER? ** You do not need a css for that.. Modify your login.jsp page to convert the username entered to lower using a small java sub routine.. Joe From: William Rentfrow mailto:wrentf...@stratacominc.com Sent: Monday, April 25, 2011 1:04 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Force 7.6.03 or higher login.jsp username to UPPER? ** I need to convert the login.jsp name field to uppercase automatically when a user logs in on the web - we're using AD so the name has to be in caps. Unfortunately I'm not a CSS guru - but from what I can tell BMC implemented the username and password field both as members of the class loginfield so any css that applies to both and causes problems. This is different than previous login.jsp's which were a lot easier to force to uppercase. Has anyone else run into this and found a workaround? Also - I'm not sure where the style sheet for login.jsp lives - anyone know? William Rentfrow Principal Consultant, StrataCom Inc. wrentf...@stratacominc.com Blog: www.williamrentfrow.com file:///\\www.williamrentfrow.com O 715-592-5185 C 715-410-8056 _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are__attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Hidden View???
They are home grown forms, not out of the box forms... Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Tuesday, April 26, 2011 3:00 PM To: arslist@ARSLIST.ORG Subject: Re: Hidden View??? ** Lisa, I'm running ARS 7.1 P7 SQL 2005 Win 2003 If you tell me the name of the forms.. I can check my ARS. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Tuesday, April 26, 2011 1:34 PM To: arslist@ARSLIST.ORG Subject: Hidden View??? ** I have a view called Hidden on 2 of my forms. I KNOW I did not create them. When I look at the views, the fields are all over the place. These forms never had views (I never needed them). But all of the sudden they have a view called Hidden and even though they are on different forms the view ID's are both 536872531. What the.? I haven't had a chance to check all my other forms (I did check a few and I can't find this view on any of the forms I checked) Has anyone had this happen? ARS 7.1p7 Oracle Windows 2003 Lisa Kemes AR System Developer TE Information Systems Global Infrastructure and Ops +01 717 810 3408 tel +01 717 602 9460 mobile lisa.ke...@te.commailto:lisa.ke...@te.com MS 161-43 P.O. Box 3608 Harrisburg, PA 17105-3608 [cid:image001.gif@01CC0427.0921FDC0]http://www.te.com/ www.te.comhttp://www.te.com/ [cid:image002.png@01CC0427.0921FDC0]http://twitter.com/teconnectivity[cid:image003.png@01CC0427.0921FDC0]http://www.facebook.com/teconnectivity[cid:image004.png@01CC0427.0921FDC0]http://www.flickr.com/photos/teconnectivity/[cid:image005.png@01CC0427.0921FDC0]http://www.linkedin.com/groups?gid=1591657[cid:image006.png@01CC0427.0921FDC0]http://www.youtube.com/teconnectivity _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are inline: image001.gifinline: image002.pnginline: image003.pnginline: image004.pnginline: image005.pnginline: image006.png
Re: Session timeout on Midtier
Hi Bola Sorry for the late reply, but the easiest way is to accomplish without setting up another mid-tier and other solutions that otehr ARS listers posted is simply the following: - For any existing users: 1. Open form AR System User Preferences Session as an administrator and do a blank search 2. Select all the entries for the users you want to set the session timeout and select Modify all 3. In the Web tab, set field Session Timeout in Minutes to teh value you want 4. Click Save to modify all the selected records. The same can be accomplish this with a couple of filters, one thatw ould check whether teh user belongs to teh desired supprot group, and teh second one that does actually sets the timeout You can also create a filter that fires on Submit on this form to set the timeout. I have tried this and works well in 7.5, you should have no issues Alternatively with a little development, you could have a link on the home page that opens up a pop-up asking the user the desired session timeout. Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Oyefeso, Bola [boyef...@dpscs.state.md.us] Sent: Tuesday, March 08, 2011 3:33 PM To: arslist@ARSLIST.ORG Subject: Session timeout on Midtier ** Does anyone know how to make the session not to timeout for some groups on Middtier? Bola Oyefeso _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Session timeout on Midtier
The form name is actually AR System User Preferences I suspect this form will become more important and functional with the demise of the user tool From: Guillaume Rheault Sent: Tuesday, April 26, 2011 4:05 PM To: arslist@ARSLIST.ORG Subject: RE: Session timeout on Midtier Hi Bola Sorry for the late reply, but the easiest way is to accomplish without setting up another mid-tier and other solutions that otehr ARS listers posted is simply the following: - For any existing users: 1. Open form AR System User Preferences Session as an administrator and do a blank search 2. Select all the entries for the users you want to set the session timeout and select Modify all 3. In the Web tab, set field Session Timeout in Minutes to teh value you want 4. Click Save to modify all the selected records. The same can be accomplish this with a couple of filters, one thatw ould check whether teh user belongs to teh desired supprot group, and teh second one that does actually sets the timeout You can also create a filter that fires on Submit on this form to set the timeout. I have tried this and works well in 7.5, you should have no issues Alternatively with a little development, you could have a link on the home page that opens up a pop-up asking the user the desired session timeout. Guillaume From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Oyefeso, Bola [boyef...@dpscs.state.md.us] Sent: Tuesday, March 08, 2011 3:33 PM To: arslist@ARSLIST.ORG Subject: Session timeout on Midtier ** Does anyone know how to make the session not to timeout for some groups on Middtier? Bola Oyefeso _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Current Stable Tomcat/Java Versions/Settings
Can someone send me this white paper or the document Jason mentions? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, December 01, 2010 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Current Stable Tomcat/Java Versions/Settings ** The White Paper is still a draft - but is being worked on by the author. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, November 30, 2010 5:52 PM To: arslist@ARSLIST.ORG Subject: Re: Current Stable Tomcat/Java Versions/Settings ** AFAIK such a document did not exist until recently. WWRUG attendees received a BMC draft white paper entitled Fine-Tuning the Mid-Tier and the Web Infrastructure for Performance. Not only are there setting recommendations but a lot of good information about web apps, architecture and protocols in general. Right off when browsing it for the first time I realized that we had made some poor assumptions regarding TC settings in the past. Our first exposure to TC was also with MT and RKM and we are by no means TC experts. I did a quick check on the support site and was not able to find it. David Easter, do you know if this document is (or going to be) available on Support Central? Thanks, Jason On Tue, Nov 30, 2010 at 4:41 PM, Craig Carter craig.car...@arpc.denver.af.mil wrote: David, Is there a good document that explains in detail how to configure Tomcat for the midtier when installed separately? The reason I'm asking is one of my guys submitted a ticket to the BMC/Remedy help desk asking for one when he couldn't find it and was told one does not exist. I find it hard to believe there isn't something that explains how to create the linkage when these are installed separately for those of us who are novices with Tomcat. Regards, //SIGNED// Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, November 30, 2010 5:01 PM To: arslist@ARSLIST.ORG Subject: Re: Current Stable Tomcat/Java Versions/Settings I was forced to use the Jakarta plugin with IIS because the 6.0.18 tomcat bundled with mid-tier 7.6.03 refuses to work with OpenSSL. The bundled Tomcat version in 7.5 P6 appears to be v5.5.28 Just a reminder that the Tomcat provided with AR System is done so as a convenience and is not meant to represent the only version that can be used with the Mid-Tier. The compatibility matrix lists the minimum version supported and customers are welcome to use any version at or higher than the minimum version. For example, AR System 7.6.03 supports Tomcat 5.5.28 or higher... it is not required that you use version 6.0.18. In the same way, 7.5.00 customers are welcome to use a later version of Tomcat if so desired. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Craig Carter Sent: Tuesday, November 30, 2010 3:39 PM To: arslist@ARSLIST.ORG Subject: Re: Current Stable Tomcat/Java Versions/Settings Thanks.. We're not on 7.6 yet because the 7.6 midtier apparently doesn't support 7.0.1 database servers. We're trying to get the database servers all upgraded to 7.5 as well before moving to v7.6. Until then, we need a stable midtier. The bundled Tomcat version in 7.5 P6 appears to be v5.5.28. Are those settings you mentioned below applicable to 5x Tomcat? Willing to remove the threads setting if not recommended. If anyone knows why that's a bad thing--please respond. Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Tuesday, November 30, 2010 9:01 AM To: arslist@ARSLIST.ORG Subject: Re: Q: Current Stable Tomcat/Java Versions/Settings ** Service not available is an error that I had never seen until 7.6.03, when I was forced to use
Re: Current Stable Tomcat/Java Versions/Settings
I would like it too, but if it's still a draft that isn't available for the public, perhaps there could be a place to sign up to get it. I'm running into lots of trouble getting the 7.6.4 Mid Tier up and running, and it looks like the Tomcat version BMC ships isn't fully compatible with 64-bit Windows 2008 R2 (this is my speculation, not something I've been told by BMC) so it would be nice to have a white paper describing the components and versions that are compatible and how to configure them properly. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf Sent: Tuesday, April 26, 2011 3:25 PM To: arslist@ARSLIST.ORG Subject: Re: Current Stable Tomcat/Java Versions/Settings ** Can someone send me this white paper or the document Jason mentions? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, December 01, 2010 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: Current Stable Tomcat/Java Versions/Settings ** The White Paper is still a draft - but is being worked on by the author. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Tuesday, November 30, 2010 5:52 PM To: arslist@ARSLIST.ORG Subject: Re: Current Stable Tomcat/Java Versions/Settings ** AFAIK such a document did not exist until recently. WWRUG attendees received a BMC draft white paper entitled Fine-Tuning the Mid-Tier and the Web Infrastructure for Performance. Not only are there setting recommendations but a lot of good information about web apps, architecture and protocols in general. Right off when browsing it for the first time I realized that we had made some poor assumptions regarding TC settings in the past. Our first exposure to TC was also with MT and RKM and we are by no means TC experts. I did a quick check on the support site and was not able to find it. David Easter, do you know if this document is (or going to be) available on Support Central? Thanks, Jason On Tue, Nov 30, 2010 at 4:41 PM, Craig Carter craig.car...@arpc.denver.af.milmailto:craig.car...@arpc.denver.af.mil wrote: David, Is there a good document that explains in detail how to configure Tomcat for the midtier when installed separately? The reason I'm asking is one of my guys submitted a ticket to the BMC/Remedy help desk asking for one when he couldn't find it and was told one does not exist. I find it hard to believe there isn't something that explains how to create the linkage when these are installed separately for those of us who are novices with Tomcat. Regards, //SIGNED// Craig Carter Information Technology Manager, RSP -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, November 30, 2010 5:01 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Current Stable Tomcat/Java Versions/Settings I was forced to use the Jakarta plugin with IIS because the 6.0.18 tomcat bundled with mid-tier 7.6.03 refuses to work with OpenSSL. The bundled Tomcat version in 7.5 P6 appears to be v5.5.28 Just a reminder that the Tomcat provided with AR System is done so as a convenience and is not meant to represent the only version that can be used with the Mid-Tier. The compatibility matrix lists the minimum version supported and customers are welcome to use any version at or higher than the minimum version. For example, AR System 7.6.03 supports Tomcat 5.5.28 or higher... it is not required that you use version 6.0.18. In the same way, 7.5.00 customers are welcome to use a later version of Tomcat if so desired. -David J. Easter Sr. Product Manager, Enterprise Service Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Craig Carter Sent: Tuesday, November 30, 2010 3:39 PM To:
Re: Slightly OT: Mid-Tier and Apple iPhone...
Or maybe it's time for BMC to swallow Aeroprise, kinda like Shamu snatching up Nemo! From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Joe Martin D'Souza [jdso...@shyle.net] Sent: Thursday, March 10, 2011 4:39 PM To: arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... ** I wonder if that is the direction they might be headed to with version 8 :-) From: Tony Wmailto:tony.worthing...@me.com Sent: Thursday, March 10, 2011 4:35 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Slightly OT: Mid-Tier and Apple iPhone... ** I don't want Flash on my iPhone, but it would be cool to get to Mid-Tier. BMC needs to move away from Flash, and towards HTML 5. Just my personal opinion. :-) Tony On Mar 9, 2011, at 2:55 PM, Joe Martin D'Souza wrote: ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Current Stable Tomcat/Java Versions/Settings
Shawn Is this an IIS/Tomcat integration? We discovered numerous problems with running the installer against IIS7.5 during an SSO Plugin evaluation for client put forward by BMC. We reported back to their consultant with a list of suggestions for enhancement and stated they could call us at any time to get some advice on how to improve Midtier installation/setup. We've not heard anything. Watch out for the 64bit build of mod_jk version 1.2.31. If I recall, it's broken. John Baker -- Single Sign On for AR System http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
JOB: Business Analyst-contract to hire-Houston, TX
Business Analyst-contract to hire-Houston, TX Anyone can contact me directly at 713-561-6313 or casie.c...@addisonsearch.com Presentation and personality are key factors for this role since client interfacing is 100 percent of the position. Candidate needs to have execellent customer skills and a customer service background and if they come from a service desk and understand how it is structured, that would be ideal. Candidate needs to have a technical knowledge of Remedy as a ticketing system, assest management, and change management tool. Candidate will be responsible for documetation/creating reports; the tools our client uses are Sharepoint, Crystal Reports, and MS Projects. Candidate will be responsible for quarterly SLA's, monthly reports and KPI's and company trends and proactive solutions. Casie Coon IT Recruiter casie.c...@addisonsearch.com addisonsearch 1900 West Loop South, Suite 300 Houston, TX 77027 P: 713.850.9500 F: 713.850.9505 W: www.addisonsearch.com Add me on LinkedIn A national leader in Finance Accounting, Information Technology, Financial Operations, Healthcare, and Administrative Staffing and Recruiting ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Current Stable Tomcat/Java Versions/Settings
Reason # 1 that I installed Tomcat 6.0.32 (x64) including Service Startup, Native on Windows Server 2008 R2 to support mid-tier 7.6.03 and .04... before we had to abandon that platform because of AlarmPoint. I am now using it on Windows Server 2003 R2 x64 for my current 7.6.04 work (Sun JDK 1.6.0_24 x64 in both cases). ARS 7.6.04 installed Tomcat 6.0.20 by default on my staging server when I upgraded it from 7.1.00, but I could care less how well that works; we weren't able to get the bundled tomcat to do SSL several months back, and abandoned it. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, April 26, 2011 3:32 PM To: arslist@ARSLIST.ORG Subject: Re: Current Stable Tomcat/Java Versions/Settings Tomcat version BMC ships isn't fully compatible with 64-bit Windows 2008 R2 (this is my speculation, not something I've been told by BMC) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OT: Does BMC Software use Borland Asset or Change management solutions internally???
There are lots of free compilers available: - mingw (if you like building for windows) - gcc (c, cpp, fortran, and a dozen others) - sun studio (if you work on solaris or linux) - pcc (if you like the ultra-free software) - visual studio express (if MS is your calling) Axton Grams On Tue, Apr 26, 2011 at 12:53 PM, Joe Martin D'Souza jdso...@shyle.netwrote: ** Listers, I accidently stumbled on their site when searching for a Borland C++ compiler. This company Borland (not the creators of the compiler), cites BMC Software as one of their customers although they do not have a essay to back it.. http://www.borland.com/us/customers/profiles/view-all-customers.aspx If this is some sort of a false claim by Borland, I thought I’d bring it up.. Joe PS: Does anyone know if you can get a C++ compiler (preferably Borland) for free for personal, non commercial use? _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Building menus by consuming a web-services
Thanks Jarl, I will try that. Regards, Chintan --- On Tue, 4/26/11, Jarl Grøneng jarl.gron...@gmail.com wrote: From: Jarl Grøneng jarl.gron...@gmail.com Subject: Re: Building menus by consuming a web-services To: arslist@ARSLIST.ORG Date: Tuesday, April 26, 2011, 11:52 AM ** You can do that today. Create an ardbc plugin, link a form to that plugin. And you can then create a menu doing a query against that form. Regards, J 2011/4/26 Chintan Shah cbss...@yahoo.com ** Hi all, I would like to know if anyone has been successful in building a menu by consuming web-services. I am not really sure why it has not been implemented in Remedy but in modern days it does seem to look like a core functionality for any 3 tier application. e.g. building state menu on selection of country(of course you can do it by SQL menus, but then you become aware of things like state id, country id etc...which as a client you should not be aware of ..those are DB details). The way it would work is input parameter would be a country and you would get back list of states(in SOAP Envelope). Btw, since we are on it, (and this is probably a question for BMC folks)are there any plans of implementing RESTful API for consuming/publishing services from Remedy? The idea is to know as much little as possible about data layer. In our environment, we have to change DB links every time DBA do some changes(like changing server names, SIDs etc) and there is too much data-layer dependency. Localizing data is not an option since we will be duplicating it unnecessarily. Should I file an RFE for this? Thanks Chintan. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ITSM / SRM 7.6.04 - weird Active Link - did we install a Beta Version?
Hello Listers, we are facing a very strange situation with ITSM / SRM 7.6.04 single installation. In our installation there is an Active Link called SRM:SRV:NoPermissions_001_E. We heard that this AL was present in ITSM / SRM 7.6.04 BETA release but not present in GA release anymore. We checked all our installations, two of them also single installation and another one Stack Installer Installation on a VMWare. In all of them this weird AL is present! We searched all the .def files that came with the installation sources of SRM 7.6.04 from BMC's Support Web EPD Portal but didn't find a reference to this AL. Then we analyzed our arinside output that we created immediately after complete installation of all modules and there we found a reference to this AL! We raised a ticket with BMC support but they only state BETA releases are neither supported or maintained by BMC tech support, even though we didn't asked for Support for a Beta release. Now they just want to close the ticket with the suggestion just to de-activate the AL as it is not present in their reference installation of ITSM 7.6.04. So my question to them of you who installed ITSM 7.6.04 with or w/o SRM if you please could check your installations (single install or Stack Installer) or if applicable arinside output for this AL called SRM:SRV:NoPermissions_001_E. Here our environment details: Windows Server 2008 64 Bit MS SQL Server 2008 64 Bit AR Server 7.6.04 BMC Atrium Core 7.6.04 BMC Remedy Service Desk 7.6.04 BMC Remedy Change Management 7.6.04 BMC Remedy Asset Management 7.6.04 BMC Remedy SLM 7.6.04 BMC Remedy SRM 7.6.04 BMC RKM 7.6.04 Any feedback is very appreciated. Thanks, Mario ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
