Joe,

Sorry it took so long... yesterday was a challenge. 

The menus work fine over the web. These are all out of the box menus but
it looks random.. although I'm sure it's not. For example, the
relationship type drop down on the Relationships tab on HPD:Help Desk
Classic 

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Mobile:646.483.2779

 

________________________________

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Joe Martin D'Souza
Sent: Monday, April 25, 2011 1:13 PM
To: [email protected]
Subject: Re: 7.6.04 user tool crashing

 

 

Tauf,

 

Nope not seen that happen. Works just fine for me..

 

Does the same menu work well on the web?

 

What kind of a menu is it? Character? If character is it a static
character menu? Search? SQL? File? Dictionary?

 

I'm wondering if it's a search menu which has a search against a large
table with a very 'naughty' search criteria?

 

Joe

 

 

From: Chowdhury, Tauf <mailto:[email protected]>  

Sent: Monday, April 25, 2011 5:27 AM

Newsgroups: public.remedy.arsystem.general

To: [email protected] 

Subject: 7.6.04 user tool crashing

 

** 

All,

Yes, I know all about the user tool not being supported and the end of
life. However, I just wanted to know if any of your have experienced the
annoying issue of the tool crashing every time a drop down menu is hit..
and from what it seems like, search menus. Kind of sad when you can rely
on the 7.1 user tool over the latest version. 

Sorry, just some early morning, beginning of the week venting!

 

Tauf Chowdhury | Forest Laboratories, Inc.

Analyst, Service Management

Informatics-Infrastructure

Office: 631.858.7765

Mobile:646.483.2779

 

 

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