Customised ARSlist RSS feeds
Dear Listers, Some of you will know, JSS hosts an ARSlist archive on our website (http://www.javasystemsolutions.com/arslist) and we've added a new feature that may be of interest to you. We've provided RSS support that not only provides a feed of the list, but can be configured to feed via a search. Simply enter the search terms into the box on the right, press Find and the RSS icon in your browser should light up and allow you to save a feed of this search. For example, if you want to enjoy a feed of all posts from Dan Bloom, enter Bloom into the Sender name field, press search and your browser will list produce an RSS feed you can save. Note: On Firefox 4, the RSS 'subscribe' icon is hidden by default (!). To enable it, go to View- Toolbars - Customise and drag the subscribe icon to your browser window. John -- Single Sign On for BMC Remedy ITSM http://www.javasystemsolutions.com/jss/ssoplugin/bmcitsm ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OVERVIEW CONSOLE BLANK
Thanks to everyone. The problem was Resolved by changing the Users profile on her pc. Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 25 May 2011 19:25 To: arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK That's a good thought.. Even if he does have flash installed check the version.. Usually the user client would prompt if there is no flash installed and display a clickable link to download it if its absent or if a incompatible version is installed.. If a compatible version is already installed, you would want to check your registry to make sure that it is not being supressed.. I recently worked on an engagement where even after a compatible version was installed, it would be suppressed due to the presence of a key that had to be manually deleted.. Joe From: Rick Cookmailto:remedyr...@gmail.com Sent: Wednesday, May 25, 2011 8:34 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK ** Does the client have Flash installed? Rick On May 25, 2011 5:07 AM, Patel, Fazila fazila.pa...@siemens.commailto:fazila.pa...@siemens.com wrote: I am having a strange problem on one of the User's PC. When opening the overview console, it is blank. It does not bring up anything. I have deleted all arf arv files from the User's PC but am still experiencing the problem. Does anyone know what the problem might be? Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.commailto:fazila.pa...@siemens.commailto:fazila.pa...@siemens.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug11 www.wwrug.comhttp://www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
CN=David Zifchock/OU=CORP/OU=NAM/O=APCC is out of the office.
I will be out of the office starting 05/26/2011 and will not return until 05/31/2011. I will be out of the office from 5/26/2011 returning 5/31/2011. I will respond to your emails on return. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Assets import issue
Turn on Active Link logging then open the AST form and do a search. Look for other search fields being populated automatically before the search is done such as the DatasetID. Maybe one of these is causing the search to return no records? Try exporting a record that works and one that doesn't from the BMC:BMC_SystemSoftware form to csv. Load them into Excel and compare them to see if there are any major differences. Cheers Peter ** Hi Experts, This may be a basic question but I am new to Assets, and got stuck here- I need to import certain asset records, for System Software. There is one Join Form - quot;AST:SystemSoftwarequot; This is a inner join of form - quot;BMC:BMC_SystemSoftwarequot; with itself. quot;BMC:BMC_SystemSoftwarequot; is a inner join of forms - quot;BMC:BMC_SystemSoftware_quot; and quot;BMC:BMC_LogicalSystemComponentquot; quot;BMC:BMC_LogicalSystemComponentquot; is a inner join of forms - quot;BMC:BMC_LogicalSystemComponent_quot; and quot;BMC:BMC_AssetBasequot; **Join criteria is Instance ID on all joins. I tried to import data in quot;AST:SystemSoftwarequot;, it created all entries in all above base forms, and record is populating in all join forms except quot;AST:SystemSoftwarequot;. Record is there in quot;BMC:BMC_SystemSoftwarequot; and join criteria is InstanceID match with itself, but record is not populating on quot;AST:SystemSoftwarequot;. It works fine, if data is entered manually in quot;AST:SystemSoftwarequot; form. I scanned logs for what are all changes that take place if record is saved manually, but my investigation was not sufficient I suppose. Any suggestion is much appreciated. Regards,Vabh ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ARERR 303 in Filter (Advanced) Set Fields action
Hi All, There is a regular from TEST and the filter that fire at Modify. Filter has one Set Fields action with Advanced flag. Sample Form Name = TEST, Read Value for Field From = $SCHEMA$. Set Field If = 'Request ID' = 001 . Then I set Custom matches for fields, this Filter works fine. But if I choose Matching Ids checkbox, this Filter does not work - users see an error ARERR [303] Form does not exist on server. Is anybody knows how can I solve this problem with Matching Ids? ARS 7.1 patch007. -- View this message in context: http://old.nabble.com/ARERR-303-in-Filter-%28Advanced%29-%22Set-Fields%22-action-tp31705877p31705877.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Override Server view and filed display property caching
Hi Listers, When a form is open in Dev studio we have form properties basic then Override Server display caching Select the Disable VUI Display Property Caching check box to disable caching of view display properties for this form. Clear the check box to enable caching for this form. Select the Disable Field Display Property Caching check box to disable caching of field display properties for this form. Clear the check box to enable caching for this form what exactly the above check boxes r used for ? Thanks, Kiran ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
BMC Analytics - UpTimeChar field from SLM:Measurement
Hi ARSLIST I have been asked to find some information on where to find the field UpTimeChar from the ITSM form called SLM:Measurement in the BMC Analytics application? Do you know where to find this field in the BMC Analytics application? Thanks in advance. :) Mr. Tee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OVERVIEW CONSOLE BLANK
May i know what you changed in User Profile?? Thanks Udayakiran On Thu, May 26, 2011 at 1:21 PM, Patel, Fazila fazila.pa...@siemens.com wrote: ** Thanks to everyone. The problem was Resolved by changing the Users profile on her pc. Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 25 May 2011 19:25 To: arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK That’s a good thought.. Even if he does have flash installed check the version.. Usually the user client would prompt if there is no flash installed and display a clickable link to download it if its absent or if a incompatible version is installed.. If a compatible version is already installed, you would want to check your registry to make sure that it is not being supressed.. I recently worked on an engagement where even after a compatible version was installed, it would be suppressed due to the presence of a key that had to be manually deleted.. Joe From: Rick Cook Sent: Wednesday, May 25, 2011 8:34 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK ** Does the client have Flash installed? Rick On May 25, 2011 5:07 AM, Patel, Fazila fazila.pa...@siemens.com wrote: I am having a strange problem on one of the User's PC. When opening the overview console, it is blank. It does not bring up anything. I have deleted all arf arv files from the User's PC but am still experiencing the problem. Does anyone know what the problem might be? Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are__attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: OVERVIEW CONSOLE BLANK
1) Renamed local user's profile. 2) It creates a new one. 3) Logon to Remedy and it works. 4) Go back to old profile. 5) Delete new profile that was created. Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of uday kiran Sent: 26 May 2011 12:28 To: arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK May i know what you changed in User Profile?? Thanks Udayakiran On Thu, May 26, 2011 at 1:21 PM, Patel, Fazila fazila.pa...@siemens.com wrote: ** Thanks to everyone. The problem was Resolved by changing the Users profile on her pc. Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.com From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: 25 May 2011 19:25 To: arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK That's a good thought.. Even if he does have flash installed check the version.. Usually the user client would prompt if there is no flash installed and display a clickable link to download it if its absent or if a incompatible version is installed.. If a compatible version is already installed, you would want to check your registry to make sure that it is not being supressed.. I recently worked on an engagement where even after a compatible version was installed, it would be suppressed due to the presence of a key that had to be manually deleted.. Joe From: Rick Cook Sent: Wednesday, May 25, 2011 8:34 AM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: OVERVIEW CONSOLE BLANK ** Does the client have Flash installed? Rick On May 25, 2011 5:07 AM, Patel, Fazila fazila.pa...@siemens.com wrote: I am having a strange problem on one of the User's PC. When opening the overview console, it is blank. It does not bring up anything. I have deleted all arf arv files from the User's PC but am still experiencing the problem. Does anyone know what the problem might be? Kind Regards, Fazila Patel Remedy Administrator Siemens IT Solutions and Services (Pty) Ltd Infrastructure Operations Process Tools 126 14th Road Erand Gardens Midrand 1685, South Africa Tel :+27 11 545 3554 Fax :+27 11 545 4554 Cell :+27 82 922 2322 Email : fazila.pa...@siemens.commailto:fazila.pa...@siemens.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are__attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Canned packages that extend BMC Remedy
thx On May 25, 2011, at 8:48 PM, David Ferguson wrote: ** Yurbi www.yurbi.com -Business Intelligence, Data Integration, and Correlation and Alert Engine thanks, David On Wed, May 25, 2011 at 10:59 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** I am compiling a list of the products that are built on Remedy or extend Remedy. If you are a vendor that has products that extend Remedy please contact me directly (john.sundb...@kineticdata.com) And by products - I mean software that is sold to other companies -- not an internal big system. Examples: Aeroprise Buoyant Solutions - ESS@Work Column Technologies - Case Management Kinetic Data - Kinetic (I know of these) MobileReach MyEService - Chat for Remedy SMI Telecoms -- Telecom OSS Others??? Thanks, -John -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Canned packages that extend BMC Remedy
thx On May 25, 2011, at 9:08 PM, Kelly Gatewood wrote: ** www.northcraftanalytics.com Kelly From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Ferguson Sent: Wednesday, May 25, 2011 7:48 PM To: arslist@ARSLIST.ORG Subject: Re: Canned packages that extend BMC Remedy ** Yurbi www.yurbi.com -Business Intelligence, Data Integration, and Correlation and Alert Engine thanks, David On Wed, May 25, 2011 at 10:59 AM, John Sundberg john.sundb...@kineticdata.com wrote: ** I am compiling a list of the products that are built on Remedy or extend Remedy. If you are a vendor that has products that extend Remedy please contact me directly (john.sundb...@kineticdata.com) And by products - I mean software that is sold to other companies -- not an internal big system. Examples: Aeroprise Buoyant Solutions - ESS@Work Column Technologies - Case Management Kinetic Data - Kinetic (I know of these) MobileReach MyEService - Chat for Remedy SMI Telecoms -- Telecom OSS Others??? Thanks, -John -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.com 651.556.0930 I www.kineticdata.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
How can we enable CI level access to users?
Hi, I have been aske to restrict support group level access to CIs. Is this recommended? e.g SG1 will handle Computer system, SG2 can handle Software systems and related licenses. so SG1 should have access to comp systems only and not software systems. I checked CI clases and permissions in classes while creation/modification of a class can be updated, can we update them by placing groups for SG1 and SG2? ** ** ** ** *Regards,* *Mahendra Mahalkar* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How can we enable CI level access to users?
What do you mean by restrict? What versions and what modules do you have? Multi-tenancy can be used to restrict CI's that users see but this will probably be no good for you as it will also restrict access to tickets. You can give users asset user permission which will only allow them to see all CI's but only modify CI's that have a people relationship to a group they belong to. The normalisation engine in 7.6.4 can add permissions to CI's so you could investigat if this gives you what you want. Cheers Peter Hi, I have been aske to restrict support group level access to CIs. Is this recommended? e.g SG1 will handle Computer system, SG2 can handle Software systems and related licenses. so SG1 should have access to comp systems only and not software systems. I checked CI clases and permissions in classes while creation/modification of a class can be updated, can we update them by placing groups for SG1 and SG2? ** ** ** ** *Regards,* *Mahendra Mahalkar* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC Analytics - UpTimeChar field from SLM:Measurement
Hi Tee, this object is not available in the OOTB universe. Create a new integer object on the ITSM universe as below: HPD_SLM_Measurement.UpElapsedTIme / 60 where HPD_SLM_Measurmeent.GoalCategoryChar = 'Incident Resolution Time' AND HPD_SLM_Measurement.SVTTitle LIKE '%100%' AND HPD_SLM_Measurement. MeasurementStatus != 8 GoalCategoryChar to ensure that you are looking at the right SLM Measurement, SVTTitle - To ensure that you are looking at the right SLAs since some of the orgnisations have a 95% SLA Targets defined MeasurementStatus !=8, since you dont want to be looking at detached SLAs HTH regards Satya On Thu, May 26, 2011 at 11:23 AM, Mr. Tee mrtee...@gmail.com wrote: Hi ARSLIST I have been asked to find some information on where to find the field UpTimeChar from the ITSM form called SLM:Measurement in the BMC Analytics application? Do you know where to find this field in the BMC Analytics application? Thanks in advance. :) Mr. Tee ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are -- Regards Satya The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or support representative for BMC Software, Inc. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How can we enable CI level access to users?
Thanks Peter. Asset user permission will allow all the groups to see/modify all the CIs, not the specific CI type. The version and modules are ARS 7.6.04 and Asset, CMDB, IM, PM,CM. ** ** ** ** *Regards,* *Mahendra Mahalkar* On Thu, May 26, 2011 at 3:24 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: What do you mean by restrict? What versions and what modules do you have? Multi-tenancy can be used to restrict CI's that users see but this will probably be no good for you as it will also restrict access to tickets. You can give users asset user permission which will only allow them to see all CI's but only modify CI's that have a people relationship to a group they belong to. The normalisation engine in 7.6.4 can add permissions to CI's so you could investigat if this gives you what you want. Cheers Peter Hi, I have been aske to restrict support group level access to CIs. Is this recommended? e.g SG1 will handle Computer system, SG2 can handle Software systems and related licenses. so SG1 should have access to comp systems only and not software systems. I checked CI clases and permissions in classes while creation/modification of a class can be updated, can we update them by placing groups for SG1 and SG2? ** ** ** ** *Regards,* *Mahendra Mahalkar* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How can we enable CI level access to users?
How about using account id field Atul Vohra On May 26, 2011, at 7:50 AM, Mahendra Mahalkar mahendra.mahal...@gmail.com wrote: ** Thanks Peter. Asset user permission will allow all the groups to see/modify all the CIs, not the specific CI type. The version and modules are ARS 7.6.04 and Asset, CMDB, IM, PM,CM. Regards, Mahendra Mahalkar On Thu, May 26, 2011 at 3:24 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: What do you mean by restrict? What versions and what modules do you have? Multi-tenancy can be used to restrict CI's that users see but this will probably be no good for you as it will also restrict access to tickets. You can give users asset user permission which will only allow them to see all CI's but only modify CI's that have a people relationship to a group they belong to. The normalisation engine in 7.6.4 can add permissions to CI's so you could investigat if this gives you what you want. Cheers Peter Hi, I have been aske to restrict support group level access to CIs. Is this recommended? e.g SG1 will handle Computer system, SG2 can handle Software systems and related licenses. so SG1 should have access to comp systems only and not software systems. I checked CI clases and permissions in classes while creation/modification of a class can be updated, can we update them by placing groups for SG1 and SG2? ** ** ** ** *Regards,* *Mahendra Mahalkar* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How can we enable CI level access to users?
Atul, Can account id provide CI type restriction? Can you please throw some light on it? ** ** ** ** *Regards,* *Mahendra Mahalkar* On Thu, May 26, 2011 at 3:58 PM, Atul Vohra a...@protechsoftwareinc.comwrote: ** How about using account id field Atul Vohra On May 26, 2011, at 7:50 AM, Mahendra Mahalkar mahendra.mahal...@gmail.com wrote: ** Thanks Peter. Asset user permission will allow all the groups to see/modify all the CIs, not the specific CI type. The version and modules are ARS 7.6.04 and Asset, CMDB, IM, PM,CM. ** ** ** ** *Regards,* *Mahendra Mahalkar* On Thu, May 26, 2011 at 3:24 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: What do you mean by restrict? What versions and what modules do you have? Multi-tenancy can be used to restrict CI's that users see but this will probably be no good for you as it will also restrict access to tickets. You can give users asset user permission which will only allow them to see all CI's but only modify CI's that have a people relationship to a group they belong to. The normalisation engine in 7.6.4 can add permissions to CI's so you could investigat if this gives you what you want. Cheers Peter Hi, I have been aske to restrict support group level access to CIs. Is this recommended? e.g SG1 will handle Computer system, SG2 can handle Software systems and related licenses. so SG1 should have access to comp systems only and not software systems. I checked CI clases and permissions in classes while creation/modification of a class can be updated, can we update them by placing groups for SG1 and SG2? ** ** ** ** *Regards,* *Mahendra Mahalkar* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How can we enable CI level access to users?
** This is covered in Chapter 1 - BMC Atrium 7.6 Administrator's Manual . Page 13.It discusses what you want to do and how to accomplish it.Terry On May 26, 2011, Mahendra Mahalkar mahendra.mahal...@gmail.com wrote: ** Hi, I have been aske to restrict support group level access to CIs. Is this recommended? e.g SG1 will handle Computer system, SG2 can handle Software systems and related licenses. so SG1 should have access to comp systems only and not software systems. I checked CI clases and permissions in classes while creation/modification of a class can be updated, can we update them by placing groups for SG1 and SG2? Regards, MahendraMahalkar _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_ _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Re: Mid-Tier and opening several windows for a single logon session.
Thanks for the info, that does seems like a viable solution although if the current application has a link to the other application(Portal) then it will open it in the current browser app (IE) or (Firefox) which ever the user happens to be using. So the user would have to manually switch to another browser then maybe have a bookmark or favorite instead. Rafael -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, May 25, 2011 8:54 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. Rafael, Excuse me for jumping in on your question for David Easter, but might it be feasible to instruct your users to use different browsers for the 2 applications? On ARS 7.5, at least, I am able to sustain different user login sessions on the same PC if I use Internet Explorer for one and Firefox for the other. It helps me when I'm testing access as different users. David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Tuesday, May 24, 2011 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. Dave sorry for delay, the reason why we have this is because we have a portal application which uses a generic ID as we allow any user to come in and submit an inquiry via portal. This Portal application is being hosted using the same mid-tier. Are you saying that we should use a totally isolated mid-tier for this other app? Rafael -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, May 20, 2011 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. Any particular reason why the users have Different IDs on the two servers that are connected to the same Mid-Tier? And I'm a little confused about the opens another window and logs into mid-tier for another application. Once you're logged into the Mid-Tier with credentials you wouldn't log in again - which is probably the base of your problem. You're basically logging out of one set of credentials and logging in with different set - toggling between the two. Are these two completely separate systems that should not be connected? i.e. why did you choose to use one Mid-Tier for two servers if they share no common authentication? -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Friday, May 20, 2011 07:15 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. David what about the following scenario, User opens a window and logs into Mid-Tier for a specific application, then opens another window and logs into mid-tier for another application with a Different ID. This way they can work on issues simultaneously. Issue we encountered is that the second login session overrides the first and now the user credentials for second application are passed to first. What are your thoughts on this? Rafael -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, May 13, 2011 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. Correct. You can easily open up multiple records at the same time. This has been true since the inception of the Mid-Tier, so it should be completely possible on AR System 7.1.00. In fact, it'd be interesting to hear how you're avoiding it, since the fact that multiple windows open when using the product was feedback we received that led to a change in AR System 7.6.04 that keeps multiple windows from opening (although it too allows multiple windows to be opened if you hold down the Shift Key when navigating). -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System
Re: Mid-Tier and opening several windows for a single logon session.
Thanks Dave for the information. I know what I need to do now. Rafael -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, May 25, 2011 5:55 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. we have a portal application which uses a generic ID as we allow any user to come in and submit an inquiry via portal. Having multiple people logging in under the same ID is not really the best idea. AR System does allow for guest users so that each submission could be tracked by an actual username. Are you saying that we should use a totally isolated mid-tier for this other app? That was more a question for you. If you do not want any users who are accessing server 1 to ever be able to access server 2 - and the authentication for server 1 is completely separate from server 2, it sounds like you may want to keep them more separated at the Mid-Tier level as well. Others on the list may have additional ideas/comments on this. It's not sounding like a best configuration to me - but of course this is all based on the limited information provided here. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Durling Sent: Wednesday, May 25, 2011 05:54 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. Rafael, Excuse me for jumping in on your question for David Easter, but might it be feasible to instruct your users to use different browsers for the 2 applications? On ARS 7.5, at least, I am able to sustain different user login sessions on the same PC if I use Internet Explorer for one and Firefox for the other. It helps me when I'm testing access as different users. David Durling University of Georgia -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Tuesday, May 24, 2011 3:29 PM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. Dave sorry for delay, the reason why we have this is because we have a portal application which uses a generic ID as we allow any user to come in and submit an inquiry via portal. This Portal application is being hosted using the same mid-tier. Are you saying that we should use a totally isolated mid-tier for this other app? Rafael -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Friday, May 20, 2011 11:33 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. Any particular reason why the users have Different IDs on the two servers that are connected to the same Mid-Tier? And I'm a little confused about the opens another window and logs into mid-tier for another application. Once you're logged into the Mid-Tier with credentials you wouldn't log in again - which is probably the base of your problem. You're basically logging out of one set of credentials and logging in with different set - toggling between the two. Are these two completely separate systems that should not be connected? i.e. why did you choose to use one Mid-Tier for two servers if they share no common authentication? -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Friday, May 20, 2011 07:15 AM To: arslist@ARSLIST.ORG Subject: Re: Mid-Tier and opening several windows for a single logon session. David what about the following scenario, User opens a window and logs into Mid-Tier for a specific application, then opens another window and logs into mid-tier for another application with a Different ID. This way they can work on issues simultaneously. Issue we encountered is that the second login session overrides the first and now the user credentials for second application are passed to first. What are your thoughts on this?
Re: Assets import issue
Actually, AIE was called EIE on ITSM 6.x (CMDB 1.1) and if memory serves me right, EIE had to be bought separately. So, if EIE was purchased, then it can be used for populating the CMDB. -- Shyam On May 25, 2011, at 9:43 PM, Vaibhav Singhal vaibhavsing...@hcl.com wrote: ** Thanks for the reply Mahesh. Sorry I missed system information. It's ARS 6.3 with all application of version 6. Atrium Integration Engine is not applicable then. Any ideas? Regards, Vabh From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] On Behalf Of Mahesh [mchand...@gmail.com] Sent: Thursday, May 26, 2011 7:42 AM To: arslist@ARSLIST.ORG Subject: Re: Assets import issue ** Why not use AIE for import ? Thanks Mahesh On Wed, May 25, 2011 at 8:13 PM, Vaibhav Singhal vaibhavsing...@hcl.com wrote: ** Hi Experts, This may be a basic question but I am new to Assets, and got stuck here- I need to import certain asset records, for System Software. There is one Join Form - AST:SystemSoftware This is a inner join of form - BMC:BMC_SystemSoftware with itself. BMC:BMC_SystemSoftware is a inner join of forms - BMC:BMC_SystemSoftware_ and BMC:BMC_LogicalSystemComponent BMC:BMC_LogicalSystemComponent is a inner join of forms - BMC:BMC_LogicalSystemComponent_ and BMC:BMC_AssetBase **Join criteria is Instance ID on all joins. I tried to import data in AST:SystemSoftware, it created all entries in all above base forms, and record is populating in all join forms except AST:SystemSoftware. Record is there in BMC:BMC_SystemSoftware and join criteria is InstanceID match with itself, but record is not populating on AST:SystemSoftware. It works fine, if data is entered manually in AST:SystemSoftware form. I scanned logs for what are all changes that take place if record is saved manually, but my investigation was not sufficient I suppose. Any suggestion is much appreciated. Regards, Vabh ::DISCLAIMER:: --- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. --- _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
BMC:Analytics Training?
BMC doesn't offer Analytics training. Anyone know of any self-help resources (other than the BMC docs) or other vendors offering any training? Thanks, JDHood ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC:Analytics Training?
just get the book... ;-) On Thu, May 26, 2011 at 9:38 AM, JD Hood hood...@gmail.com wrote: ** BMC doesn't offer Analytics training. Anyone know of any self-help resources (other than the BMC docs) or other vendors offering any training? Thanks, JDHood _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARERR 303 in Filter (Advanced) Set Fields action
Mikhail, I'm curious if you reproduce this in an AL if it works properlyI have this exact same setup functioning in an AL, but can't say I have ever tried this exact combination in a filter. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mikhail Kovrizhnykh Sent: Thursday, May 26, 2011 2:32 AM To: arslist@ARSLIST.ORG Subject: ARERR 303 in Filter (Advanced) Set Fields action Hi All, There is a regular from TEST and the filter that fire at Modify. Filter has one Set Fields action with Advanced flag. Sample Form Name = TEST, Read Value for Field From = $SCHEMA$. Set Field If = 'Request ID' = 001 . Then I set Custom matches for fields, this Filter works fine. But if I choose Matching Ids checkbox, this Filter does not work - users see an error ARERR [303] Form does not exist on server. Is anybody knows how can I solve this problem with Matching Ids? ARS 7.1 patch007. -- View this message in context: http://old.nabble.com/ARERR-303-in-Filter-%28Advanced%29-%22Set-Fields%22-ac tion-tp31705877p31705877.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC:Analytics Training?
http://www.ultimate-business-intelligence-guide.com/Business-Objects-Books.html On Thu, May 26, 2011 at 9:44 AM, patrick zandi remedy...@gmail.com wrote: just get the book... ;-) On Thu, May 26, 2011 at 9:38 AM, JD Hood hood...@gmail.com wrote: ** BMC doesn't offer Analytics training. Anyone know of any self-help resources (other than the BMC docs) or other vendors offering any training? Thanks, JDHood _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC:Analytics Training?
Check with Stonebridge Technologies, they ran some custom BOXI training for us around the BMC Analytics tool. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Thursday, May 26, 2011 8:44 AM To: arslist@ARSLIST.ORG Subject: Re: BMC:Analytics Training? ** just get the book... ;-) On Thu, May 26, 2011 at 9:38 AM, JD Hood hood...@gmail.commailto:hood...@gmail.com wrote: ** BMC doesn't offer Analytics training. Anyone know of any self-help resources (other than the BMC docs) or other vendors offering any training? Thanks, JDHood _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Note to the list about upgrading to 7.6.x of Analytics
All, I'm still working through BMC to work this out (I'm at the level of talking to RD/ Product Managers) but basically the issue we have is in the upgrade/migration/whatever you want to call it of going from Analytics 2.5 to Analytics 7.6.04. Basically, if you follow what BMC recommends as far as customizations in the 2.5 and the best practices of how to do customizations in the new environment, it is impossible. I can provide more detail off list as I know the Analytics community is not as big as AR/ITSM... -Tauf ** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
How can we display date feilds in emails in local time.
Good Morning, When recipients receive email notifications with date fields on them, (example Change Request start time), the time is displayed in the email server time rather than the user's local time. I guess this makes sense since the email server has no way of knowing what time zone the recipients are in. Nevertheless, looks like BMC has a bug for this, (SW00257640). I'm sure many of you have come across this complaint before. Is there a clever way of dealing with this? ARS 7.1 Windows OS Thanks, .ron ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How can we display date feilds in emails in local time.
At the very least, if BMC or ARlisters don't have another solution for you - I would add the timezone identifier after the date field in the email template so they know. e.g. #Create Date# CT Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares Sent: Thursday, May 26, 2011 10:06 AM To: arslist@ARSLIST.ORG Subject: How can we display date feilds in emails in local time. ** Good Morning, When recipients receive email notifications with date fields on them, (example Change Request start time), the time is displayed in the email server time rather than the user's local time. I guess this makes sense since the email server has no way of knowing what time zone the recipients are in. Nevertheless, looks like BMC has a bug for this, (SW00257640). I'm sure many of you have come across this complaint before. Is there a clever way of dealing with this? ARS 7.1 Windows OS Thanks, .ron _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ /prefont face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.brpre ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ITSM - 7.6.4 Relating Objects
I have checked the BMC KB and found no answer. I went into Remedy to have it relate the objects the way the documentation said to do it and now the DB is running wild. I can't even log into Remedy to make it stop. A It appears to have stopped and started over. I tried to start the service manually using arserver.exe -m This is what is creating the huge logs. I have 2gb log files that have no errors in them, but the application isn't letting me in. I rebooted the server and when it comes back up, I still get the ARERR90 and can't connect. This is my sandbox server and we are not even in Test yet, so I am not totally freaked out... Just minorly ;) Remedy ITSM 7.6.4 Oracle DB Claire Sanford Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 Phone: 713 338 6035 claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How can we display date feilds in emails in local time.
Thanks Andrew, That is the current plan that is on the table. But some users are not happy with it. On Thu, May 26, 2011 at 11:12 AM, Andrew C Goodall ago...@jcpenney.comwrote: ** At the very least, if BMC or ARlisters don’t have another solution for you - I would add the timezone identifier after the date field in the email template so they know. e.g. #Create Date# CT Regards, *Andrew Goodall* Software Engineer 2 | Development Services | jcpenney . www.jcp.com http://www.jcp.com/ -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Ron Tavares *Sent:* Thursday, May 26, 2011 10:06 AM *To:* arslist@ARSLIST.ORG *Subject:* How can we display date feilds in emails in local time. ** Good Morning, When recipients receive email notifications with date fields on them, (example Change Request start time), the time is displayed in the email server time rather than the user's local time. I guess this makes sense since the email server has no way of knowing what time zone the recipients are in. Nevertheless, looks like BMC has a bug for this, (SW00257640). I'm sure many of you have come across this complaint before. Is there a clever way of dealing with this? ARS 7.1 Windows OS Thanks, .ron _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How can we display date feilds in emails in local time.
If you're going to do a customization, and don't mind more effort, you could do a lookup on CTM:People to look for the site of the person to be emailed (I assume you would have their People ID, or at minimum you could match based on email address), which then you can match their location to the SIT:Site form which has a Time Zone field that would help you make that calculation (if you have populated that field.) Then you would have to customize your emails to show this new localized Scheduled Start Date, etc. to be sent instead of the real Scheduled Start Date. Of course, this doesn't solve everything. You could have people who travel, so their location's time zone will be wrong often. You also have to worry about daylight savings time, as different areas use it at different times, and you'd need to be able to calculate for that if the email is sent before the change would occur. My suggestion may easily fall into the 85/15 percent rule where you solve the problem for 85% of the people, but you'd have to figure out if the 15% that you make it worse for would cause too much impact to the business. Personally I like Andrew's suggestion, and if necessary you can tell the users that it is a temporary fix while you figure out all the rules that you would have to build into workflow to do a suggestion like mine. Thanks, Shawn Pierson Remedy Developer | Southern Union From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares Sent: Thursday, May 26, 2011 10:06 AM To: arslist@ARSLIST.ORG Subject: How can we display date feilds in emails in local time. ** Good Morning, When recipients receive email notifications with date fields on them, (example Change Request start time), the time is displayed in the email server time rather than the user's local time. I guess this makes sense since the email server has no way of knowing what time zone the recipients are in. Nevertheless, looks like BMC has a bug for this, (SW00257640). I'm sure many of you have come across this complaint before. Is there a clever way of dealing with this? ARS 7.1 Windows OS Thanks, .ron _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How can we display date feilds in emails in local time.
Hi Ron, This has been an issue right from the beginning and the best way to solve it is as Andrew suggested. However if this is not acceptable you could do the following. Copy the date/time into a character field before it is saved to the server and then the server won't touch it and put that into your email instead. Brian Bishop From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ron Tavares Sent: 26 May 2011 16:06 To: arslist@ARSLIST.ORG Subject: How can we display date feilds in emails in local time. ** Good Morning, When recipients receive email notifications with date fields on them, (example Change Request start time), the time is displayed in the email server time rather than the user's local time. I guess this makes sense since the email server has no way of knowing what time zone the recipients are in. Nevertheless, looks like BMC has a bug for this, (SW00257640). I'm sure many of you have come across this complaint before. Is there a clever way of dealing with this? ARS 7.1 Windows OS Thanks, .ron _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _ avast! Antivirus http://www.avast.com : Outbound message clean. Virus Database (VPS): 26/05/2011 Tested on: 26/05/2011 17:14:55 avast! - copyright (c) 1988-2011 AVAST Software. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM - 7.6.4 Relating Objects
I have had the same experience - if you turn it on after the fact (after installing the apps) the server becomes irrevocably hung. I have made a point of turning it on during installs and upgrades ( Set Object Modification Log ON) but have yet to see any positive result from doing so, possibly because other installers turn it back off again and leave it off (SLM?). Then when you try to actually SEE relationships, it is not turned on, and turning it on hangs your server delays startup by , and so on... It's like the BPCU - it is supposed to work, but it doesn't, really. I had it turned on everywhere I could while installing my clean 7.6.04 suite pre-production server - I had to keep turning it back on, and it is still turned on there in Server Information, and if I open the HPD:Help Desk form and select a field and right-click - Show Relationships it DOES display relationships - usually an obscene number of them (60 for Priority*, 86 for Service*+), so it can actually work. It keeps getting turned back off on my staging server, but I think it is _supposed_ to be safe to turn it back on because it was on during the installs/upgrades so the relationship information must have already been generated and stored somewhere. Unfortunately, turning it on results in the server startup being delayed for longer than I can tolerate - I get tired of seeing more Wait for server timed out entries in the armonitor.log, so I usually have to go back into the ar.cfg and change Record-Object-Relationships: from T to F and try again. I just tried that, and after twenty+ minutes of seeing it hung I rebooted the server. So no, I can't say that it actually works, in the real world. Not having a fun day with BPCU 7.6.04.01000, so I am skeptical about the chances of ANY BMC product released since 2008 working properly. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, May 26, 2011 10:19 AM To: arslist@ARSLIST.ORG Subject: ITSM - 7.6.4 Relating Objects I have checked the BMC KB and found no answer. I went into Remedy to have it relate the objects the way the documentation said to do it and now the DB is running wild. I can't even log into Remedy to make it stop. A It appears to have stopped and started over. I tried to start the service manually using arserver.exe -m This is what is creating the huge logs. I have 2gb log files that have no errors in them, but the application isn't letting me in. I rebooted the server and when it comes back up, I still get the ARERR90 and can't connect. This is my sandbox server and we are not even in Test yet, so I am not totally freaked out... Just minorly ;) Remedy ITSM 7.6.4 Oracle DB Claire Sanford Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 Phone: 713 338 6035 claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Does the order of the Set Fields or Push Fields If matter in relation to Index
Everyone, Gary is correct. Whenever we query the DB, we create an SQL command with the query you entered appropriately translated to the underlying tables and issue it to the database. The DB engine optimizer does all the work of figuring out what index to use. The DB optimizers have become very good. The order of the fields in the command are not in general important. It will figure out what is the best index to use regardless of order. I qualify in general as someone will always be able to come up with some esoteric example for where order does matter. BUT, that would be a very obscure situation with an extremely complex qualification with special characteristics. You should not have to worry about this topic when constructing your qualifiers. Doug Mueller -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Opela, Gary L CTR USAF ABW 72 ABW/SCOOA Sent: Tuesday, May 10, 2011 8:58 AM To: arslist@ARSLIST.ORG Subject: Re: Does the order of the Set Fields or Push Fields If matter in relation to Index Chris good question. I had always assumed that the ARSystem just took the query, then formatted it in TSQL and sent it off to the database engine. If this is the case, then the database engine will follow the query optimizer settings to follow the index trail. If, however, the ARSystem actually does the querying itself (which I had always assumed it hadn't) then that would be a good question for Mr. Mueller. Thanks, Gary Opela, Jr. Remedy Engineer ITIL V3 Foundations Certified Avaya Phone Support CNI/IT Tinker 72 SC (405) 582-4272 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Tuesday, May 10, 2011 10:48 AM To: arslist@arslist.org Subject: Does the order of the Set Fields or Push Fields If matter in relation to Index Need some feedback from all your database SQL experts out there. We have been having an ongoing discussion regarding the use of Indexed fields within a Set Field If Action and/or a Push fields If Action qualification. Here is what we are looking at. You have a form with three indexes, Inx1, Inx2, and Inx3. Either the Set Field If Action or Push fields If Action qualification is set up in this format. Form Field 1 = Database Field 1 AND Form Field 2 = Database Field Inx3 AND Form Field 3 = Database Field Inx1 AND Form Field 4 = Database Field Inx2 The question is does AR Server evaluate the qualification as whole and determine if any of the fields are indexed first and then pull a subset of records to find the last value Form Field 1 = Database Field 1 or does it build the records sets in the order the Set Field If Action or Push fields If Action qualification is designed. Meaning it first pulls those records in the Form Field 1 = Database Field 1, then Form Field 2 = Database Field Inx3, and so forth. Christopher Pruitt Business Consulting III HP Enterprises Services christopher.pru...@hp.com www.hp.comhttp://www.hp.com/ Confidentiality Notice: This message and any files transmitted with it are intended for the sole use of the entity or individual to whom it is addressed, and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended addressee for this e-mail, you are hereby notified that any copying, distribution, or dissemination of this e-mail is strictly prohibited. If you have received this e-mail in error, please immediately destroy, erase, or discard this message. Please notify the sender immediately by return e-mail if you have received this e-mail by mistake. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
New release of ARSmarts
** Hello List, A short mail to let you know that a new build of ARSmarts 2.7 is available (build 265). If you are using ARSmarts, even unlicensed, we advise to use the latest build. Best regards. Kas www.arsmarts.com kais.albas...@arsmarts.com _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"_
Security Banner on each form
Hi, We have a requirement to have a security banner show up on all the forms (v 7.6.4) and am wondering if there is a way to implement this WITHOUT modifying each form. Thanks Atul Vohra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How can we enable CI level access to users?
Asset User permission will allow users to see all CI's that they are entitled to see according to your multi-tenancy setup. They will only be able to modify those that have a related support group to which they belong. Have you looked at using the normalisation engine to set CI permissions? Thanks Peter. Asset user permission will allow all the groups to see/modify all the CIs, not the specific CI type. The version and modules are ARS 7.6.04 and Asset, CMDB, IM, PM,CM. ** ** ** ** *Regards,* *Mahendra Mahalkar* On Thu, May 26, 2011 at 3:24 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: What do you mean by restrict? What versions and what modules do you have? Multi-tenancy can be used to restrict CI's that users see but this will probably be no good for you as it will also restrict access to tickets. You can give users asset user permission which will only allow them to see all CI's but only modify CI's that have a people relationship to a group they belong to. The normalisation engine in 7.6.4 can add permissions to CI's so you could investigat if this gives you what you want. Cheers Peter Hi, I have been aske to restrict support group level access to CIs. Is this recommended? e.g SG1 will handle Computer system, SG2 can handle Software systems and related licenses. so SG1 should have access to comp systems only and not software systems. I checked CI clases and permissions in classes while creation/modification of a class can be updated, can we update them by placing groups for SG1 and SG2? ** ** ** ** *Regards,* *Mahendra Mahalkar* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How can we enable CI level access to users?
The look at chapter 1 in Administrator guide page 13 and I found what I want. Thanks Terry. ** ** ** ** *Regards,* *Mahendra Mahalkar* On Thu, May 26, 2011 at 9:09 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Asset User permission will allow users to see all CI's that they are entitled to see according to your multi-tenancy setup. They will only be able to modify those that have a related support group to which they belong. Have you looked at using the normalisation engine to set CI permissions? Thanks Peter. Asset user permission will allow all the groups to see/modify all the CIs, not the specific CI type. The version and modules are ARS 7.6.04 and Asset, CMDB, IM, PM,CM. ** ** ** ** *Regards,* *Mahendra Mahalkar* On Thu, May 26, 2011 at 3:24 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: What do you mean by restrict? What versions and what modules do you have? Multi-tenancy can be used to restrict CI's that users see but this will probably be no good for you as it will also restrict access to tickets. You can give users asset user permission which will only allow them to see all CI's but only modify CI's that have a people relationship to a group they belong to. The normalisation engine in 7.6.4 can add permissions to CI's so you could investigat if this gives you what you want. Cheers Peter Hi, I have been aske to restrict support group level access to CIs. Is this recommended? e.g SG1 will handle Computer system, SG2 can handle Software systems and related licenses. so SG1 should have access to comp systems only and not software systems. I checked CI clases and permissions in classes while creation/modification of a class can be updated, can we update them by placing groups for SG1 and SG2? ** ** ** ** *Regards,* *Mahendra Mahalkar* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: How can we enable CI level access to users?
I haven't checked Normalization settings yet, but I am sure I can achieve by group/role permission model as explained in chapter 1 of administrative guide of CMDB. But still will check Normalization option so that in future it can give more flexibility. ** ** ** ** *Regards,* *Mahendra Mahalkar* On Thu, May 26, 2011 at 9:18 PM, Mahendra Mahalkar mahendra.mahal...@gmail.com wrote: The look at chapter 1 in Administrator guide page 13 and I found what I want. Thanks Terry. ** ** ** ** *Regards,* *Mahendra Mahalkar* On Thu, May 26, 2011 at 9:09 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: Asset User permission will allow users to see all CI's that they are entitled to see according to your multi-tenancy setup. They will only be able to modify those that have a related support group to which they belong. Have you looked at using the normalisation engine to set CI permissions? Thanks Peter. Asset user permission will allow all the groups to see/modify all the CIs, not the specific CI type. The version and modules are ARS 7.6.04 and Asset, CMDB, IM, PM,CM. ** ** ** ** *Regards,* *Mahendra Mahalkar* On Thu, May 26, 2011 at 3:24 PM, Peter Romain p.romain.arsl...@parsolutions.co.uk wrote: What do you mean by restrict? What versions and what modules do you have? Multi-tenancy can be used to restrict CI's that users see but this will probably be no good for you as it will also restrict access to tickets. You can give users asset user permission which will only allow them to see all CI's but only modify CI's that have a people relationship to a group they belong to. The normalisation engine in 7.6.4 can add permissions to CI's so you could investigat if this gives you what you want. Cheers Peter Hi, I have been aske to restrict support group level access to CIs. Is this recommended? e.g SG1 will handle Computer system, SG2 can handle Software systems and related licenses. so SG1 should have access to comp systems only and not software systems. I checked CI clases and permissions in classes while creation/modification of a class can be updated, can we update them by placing groups for SG1 and SG2? ** ** ** ** *Regards,* *Mahendra Mahalkar* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM - 7.6.4 Relating Objects
The 7.6.04 docs say that once you turn it on (Record-Object-Relationships: T) it causes the server to record all relationships before accepting any client connections, and that it may take an hour or more to do so. I know it was doing something before I stopped it... one CPU core (of 4) was at 50% utilization, but it is only making ONE TCP/IP connection to the database; normally I have 68 TCP connections to the SQL Server, so it isn't very efficient. Also the transaction log backup after I had let it run for a while was over a gig in size - unusually large. What bothers me is that if you turn it on during the installs (file under why the ITSM upgrade took 17 hours) it does not appear to be retained if a subsequent installer turns it off. Then turning it back on again wipes your server(s) out for an hour (server group members ALL must be either on, or off). It's like the mid-tier caching that did not work properly, i.e. was not really persistent, and restarting the mid-tier wiped it out and forced another 30-minute fetching activity. In each case, if it is on a production system your users WILL be impacted. Maybe Record-Object-Relationships: T is unsafe for use in anything but a development environment. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, May 26, 2011 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM - 7.6.4 Relating Objects I have had the same experience - if you turn it on after the fact (after installing the apps) the server becomes irrevocably hung. I have made a point of turning it on during installs and upgrades ( Set Object Modification Log ON) but have yet to see any positive result from doing so, possibly because other installers turn it back off again and leave it off (SLM?). Then when you try to actually SEE relationships, it is not turned on, and turning it on hangs your server delays startup by , and so on... It's like the BPCU - it is supposed to work, but it doesn't, really. I had it turned on everywhere I could while installing my clean 7.6.04 suite pre-production server - I had to keep turning it back on, and it is still turned on there in Server Information, and if I open the HPD:Help Desk form and select a field and right-click - Show Relationships it DOES display relationships - usually an obscene number of them (60 for Priority*, 86 for Service*+), so it can actually work. It keeps getting turned back off on my staging server, but I think it is _supposed_ to be safe to turn it back on because it was on during the installs/upgrades so the relationship information must have already been generated and stored somewhere. Unfortunately, turning it on results in the server startup being delayed for longer than I can tolerate - I get tired of seeing more Wait for server timed out entries in the armonitor.log, so I usually have to go back into the ar.cfg and change Record-Object-Relationships: from T to F and try again. I just tried that, and after twenty+ minutes of seeing it hung I rebooted the server. So no, I can't say that it actually works, in the real world. Not having a fun day with BPCU 7.6.04.01000, so I am skeptical about the chances of ANY BMC product released since 2008 working properly. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, May 26, 2011 10:19 AM To: arslist@ARSLIST.ORG Subject: ITSM - 7.6.4 Relating Objects I have checked the BMC KB and found no answer. I went into Remedy to have it relate the objects the way the documentation said to do it and now the DB is running wild. I can't even log into Remedy to make it stop. A It appears to have stopped and started over. I tried to start the service manually using arserver.exe -m This is what is creating the huge logs. I have 2gb log files that have no errors in them, but the application isn't letting me in. I rebooted the server and when it comes back up, I still get the ARERR90 and can't connect. This is my sandbox server and we are not even in Test yet, so I am not totally freaked out... Just minorly ;) Remedy ITSM 7.6.4 Oracle DB Claire Sanford Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 Phone: 713 338 6035 claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM - 7.6.4 Relating Objects
I concur - we found the same very early on and switched it off. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, May 26, 2011 12:27 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM - 7.6.4 Relating Objects The 7.6.04 docs say that once you turn it on (Record-Object-Relationships: T) it causes the server to record all relationships before accepting any client connections, and that it may take an hour or more to do so. I know it was doing something before I stopped it... one CPU core (of 4) was at 50% utilization, but it is only making ONE TCP/IP connection to the database; normally I have 68 TCP connections to the SQL Server, so it isn't very efficient. Also the transaction log backup after I had let it run for a while was over a gig in size - unusually large. What bothers me is that if you turn it on during the installs (file under why the ITSM upgrade took 17 hours) it does not appear to be retained if a subsequent installer turns it off. Then turning it back on again wipes your server(s) out for an hour (server group members ALL must be either on, or off). It's like the mid-tier caching that did not work properly, i.e. was not really persistent, and restarting the mid-tier wiped it out and forced another 30-minute fetching activity. In each case, if it is on a production system your users WILL be impacted. Maybe Record-Object-Relationships: T is unsafe for use in anything but a development environment. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, May 26, 2011 11:16 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM - 7.6.4 Relating Objects I have had the same experience - if you turn it on after the fact (after installing the apps) the server becomes irrevocably hung. I have made a point of turning it on during installs and upgrades ( Set Object Modification Log ON) but have yet to see any positive result from doing so, possibly because other installers turn it back off again and leave it off (SLM?). Then when you try to actually SEE relationships, it is not turned on, and turning it on hangs your server delays startup by , and so on... It's like the BPCU - it is supposed to work, but it doesn't, really. I had it turned on everywhere I could while installing my clean 7.6.04 suite pre-production server - I had to keep turning it back on, and it is still turned on there in Server Information, and if I open the HPD:Help Desk form and select a field and right-click - Show Relationships it DOES display relationships - usually an obscene number of them (60 for Priority*, 86 for Service*+), so it can actually work. It keeps getting turned back off on my staging server, but I think it is _supposed_ to be safe to turn it back on because it was on during the installs/upgrades so the relationship information must have already been generated and stored somewhere. Unfortunately, turning it on results in the server startup being delayed for longer than I can tolerate - I get tired of seeing more Wait for server timed out entries in the armonitor.log, so I usually have to go back into the ar.cfg and change Record-Object-Relationships: from T to F and try again. I just tried that, and after twenty+ minutes of seeing it hung I rebooted the server. So no, I can't say that it actually works, in the real world. Not having a fun day with BPCU 7.6.04.01000, so I am skeptical about the chances of ANY BMC product released since 2008 working properly. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, May 26, 2011 10:19 AM To: arslist@ARSLIST.ORG Subject: ITSM - 7.6.4 Relating Objects I have checked the BMC KB and found no answer. I went into Remedy to have it relate the objects the way the documentation said to do it and now the DB is running wild. I can't even log into Remedy to make it stop. A It appears to have stopped and started over. I tried to start the service manually using arserver.exe -m This is what is creating the huge logs. I have 2gb log files that have no errors in them, but the application isn't letting me in. I rebooted the server and when it comes back up, I still get the ARERR90 and can't connect. This is my sandbox server and we are not even in Test yet, so I am not totally freaked out... Just minorly ;) Remedy ITSM 7.6.4 Oracle DB Claire Sanford Information Systems Division Memorial Hermann Healthcare System System
SRM 764 Conditional WO
ITSM 764 sp1 SRM 764 ARS 764 sp1 Trying to create a PDT that has a conditional branch with two AOTs. The SRD has two questions. The second question is a YesNo answer. If the answer is Yes the conditional AOT will run creating a WO. I've done all the Field Mappings and specified the correct variables as Input and Output. However, when the SRD is used the first AOT runs but the second one does not. The first AOT on the process view tab has the variables set correctly but, for some reason, has one of the variables listed twice - once with a value and once without a value. The second AOT shows the one input variable but it is blank. I have recreated the same process several times but the conditional AOT never runs and I always get one variable duplicated. Anyone else have luck creating conditional PDTS in 764. Thank you ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM - 7.6.4 Relating Objects
Nothing like implementing a process that impacts the database and impacts the server while trying to re-create a feature found in IT Masters old MasterSuite product that did neither (and worked great). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Thursday, May 26, 2011 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM - 7.6.4 Relating Objects I concur - we found the same very early on and switched it off. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM - 7.6.4 Relating Objects
Exactly the first time you enable record object relationships it will take more than an hour to startup, subsequent startups should be normal time. But once you turn it off, a restart will remove all the relationship entries created. We turned it on only on dev/qa server,we do not see much need to turn it on production server. More over we are using arinside which is working perfectly with ars7.6.03. It is a lot more useful/user friendly than devstudio object relationships. Only downside is you need to run arinside periodically to get latest updates, where as devstudio object relationships get created on the fly anytime new workflow is created/modified. On May 26, 12:26 pm, strauss stra...@unt.edu wrote: The 7.6.04 docs say that once you turn it on (Record-Object-Relationships: T) it causes the server to record all relationships before accepting any client connections, and that it may take an hour or more to do so. I know it was doing something before I stopped it... one CPU core (of 4) was at 50% utilization, but it is only making ONE TCP/IP connection to the database; normally I have 68 TCP connections to the SQL Server, so it isn't very efficient. Also the transaction log backup after I had let it run for a while was over a gig in size - unusually large. What bothers me is that if you turn it on during the installs (file under why the ITSM upgrade took 17 hours) it does not appear to be retained if a subsequent installer turns it off. Then turning it back on again wipes your server(s) out for an hour (server group members ALL must be either on, or off). It's like the mid-tier caching that did not work properly, i.e. was not really persistent, and restarting the mid-tier wiped it out and forced another 30-minute fetching activity. In each case, if it is on a production system your users WILL be impacted. Maybe Record-Object-Relationships: T is unsafe for use in anything but a development environment. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Centerhttp://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, May 26, 2011 11:16 AM To: arsl...@arslist.org Subject: Re: ITSM - 7.6.4 Relating Objects I have had the same experience - if you turn it on after the fact (after installing the apps) the server becomes irrevocably hung. I have made a point of turning it on during installs and upgrades ( Set Object Modification Log ON) but have yet to see any positive result from doing so, possibly because other installers turn it back off again and leave it off (SLM?). Then when you try to actually SEE relationships, it is not turned on, and turning it on hangs your server delays startup by , and so on... It's like the BPCU - it is supposed to work, but it doesn't, really. I had it turned on everywhere I could while installing my clean 7.6.04 suite pre-production server - I had to keep turning it back on, and it is still turned on there in Server Information, and if I open the HPD:Help Desk form and select a field and right-click - Show Relationships it DOES display relationships - usually an obscene number of them (60 for Priority*, 86 for Service*+), so it can actually work. It keeps getting turned back off on my staging server, but I think it is _supposed_ to be safe to turn it back on because it was on during the installs/upgrades so the relationship information must have already been generated and stored somewhere. Unfortunately, turning it on results in the server startup being delayed for longer than I can tolerate - I get tired of seeing more Wait for server timed out entries in the armonitor.log, so I usually have to go back into the ar.cfg and change Record-Object-Relationships: from T to F and try again. I just tried that, and after twenty+ minutes of seeing it hung I rebooted the server. So no, I can't say that it actually works, in the real world. Not having a fun day with BPCU 7.6.04.01000, so I am skeptical about the chances of ANY BMC product released since 2008 working properly. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Centerhttp://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Thursday, May 26, 2011 10:19 AM To: arsl...@arslist.org Subject: ITSM - 7.6.4 Relating Objects I have checked the BMC KB and found no answer. I went into Remedy to have it relate the objects the way the documentation said to do it and now the DB is running wild. I can't even log into Remedy to make it stop. A It appears to have stopped and started over. I tried to start the service manually using arserver.exe -m This is what is creating the huge
Server view and filed display property caching Override
Hi When a form is open in Dev studio we have form properties basic then Override Server display caching check boxes what are they ? How exactly the check boxes used ? Thanks UdayaKiran ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM - 7.6.4 Relating Objects
I turned it off in the ar.cfg file. Had the DBA stop the process, rebooted the server and it is running wild again. Can't even log into the system to turn it off properly. Now I am waiting for BMC support to respond. Any more suggestions? Is there something I can do from the command line? What a mess. My 6.3 production system is flawless. It has no problems, easy to work with etc... I don't want to move up to the new system (note I did NOT say upgrade). -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Thursday, May 26, 2011 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM - 7.6.4 Relating Objects Exactly the first time you enable record object relationships it will take more than an hour to startup, subsequent startups should be normal time. But once you turn it off, a restart will remove all the relationship entries created. We turned it on only on dev/qa server,we do not see much need to turn it on production server. More over we are using arinside which is working perfectly with ars7.6.03. It is a lot more useful/user friendly than devstudio object relationships. Only downside is you need to run arinside periodically to get latest updates, where as devstudio object relationships get created on the fly anytime new workflow is created/modified. On May 26, 12:26 pm, strauss stra...@unt.edu wrote: The 7.6.04 docs say that once you turn it on (Record-Object-Relationships: T) it causes the server to record all relationships before accepting any client connections, and that it may take an hour or more to do so. I know it was doing something before I stopped it... one CPU core (of 4) was at 50% utilization, but it is only making ONE TCP/IP connection to the database; normally I have 68 TCP connections to the SQL Server, so it isn't very efficient. Also the transaction log backup after I had let it run for a while was over a gig in size - unusually large. What bothers me is that if you turn it on during the installs (file under why the ITSM upgrade took 17 hours) it does not appear to be retained if a subsequent installer turns it off. Then turning it back on again wipes your server(s) out for an hour (server group members ALL must be either on, or off). It's like the mid-tier caching that did not work properly, i.e. was not really persistent, and restarting the mid-tier wiped it out and forced another 30-minute fetching activity. In each case, if it is on a production system your users WILL be impacted. Maybe Record-Object-Relationships: T is unsafe for use in anything but a development environment. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Centerhttp://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, May 26, 2011 11:16 AM To: arsl...@arslist.org Subject: Re: ITSM - 7.6.4 Relating Objects I have had the same experience - if you turn it on after the fact (after installing the apps) the server becomes irrevocably hung. I have made a point of turning it on during installs and upgrades ( Set Object Modification Log ON) but have yet to see any positive result from doing so, possibly because other installers turn it back off again and leave it off (SLM?). Then when you try to actually SEE relationships, it is not turned on, and turning it on hangs your server delays startup by , and so on... It's like the BPCU - it is supposed to work, but it doesn't, really. I had it turned on everywhere I could while installing my clean 7.6.04 suite pre-production server - I had to keep turning it back on, and it is still turned on there in Server Information, and if I open the HPD:Help Desk form and select a field and right-click - Show Relationships it DOES display relationships - usually an obscene number of them (60 for Priority*, 86 for Service*+), so it can actually work. It keeps getting turned back off on my staging server, but I think it is _supposed_ to be safe to turn it back on because it was on during the installs/upgrades so the relationship information must have already been generated and stored somewhere. Unfortunately, turning it on results in the server startup being delayed for longer than I can tolerate - I get tired of seeing more Wait for server timed out entries in the armonitor.log, so I usually have to go back into the ar.cfg and change Record-Object-Relationships: from T to F and try again. I just tried that, and after twenty+ minutes of seeing it hung I rebooted the server. So no, I can't say that it actually works, in the real world. Not having a fun day with BPCU 7.6.04.01000, so I am skeptical about the chances of ANY BMC product released since 2008 working properly. Christopher Strauss, Ph.D. Call
Re: ITSM - 7.6.4 Relating Objects
We decided to use Abydos Analyzer http://abydos-workflow.com/Products/AbydosAnalyser/tabid/59/Default.aspx works well for our needs Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com | -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of strauss Sent: Thursday, May 26, 2011 12:44 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM - 7.6.4 Relating Objects Nothing like implementing a process that impacts the database and impacts the server while trying to re-create a feature found in IT Masters old MasterSuite product that did neither (and worked great). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrew C Goodall Sent: Thursday, May 26, 2011 12:35 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM - 7.6.4 Relating Objects I concur - we found the same very early on and switched it off. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Canned packages that extend BMC Remedy - North Craft Analytics
Never heard of them until this Anyone have an idea of how much they cost? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kelly Gatewood Sent: Wednesday, May 25, 2011 8:09 PM To: arslist@ARSLIST.ORG Subject: Re: Canned packages that extend BMC Remedy ** www.northcraftanalytics.com Kelly From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David Ferguson Sent: Wednesday, May 25, 2011 7:48 PM To: arslist@ARSLIST.ORG Subject: Re: Canned packages that extend BMC Remedy ** Yurbi www.yurbi.comhttp://www.yurbi.com -Business Intelligence, Data Integration, and Correlation and Alert Engine thanks, David On Wed, May 25, 2011 at 10:59 AM, John Sundberg john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com wrote: ** I am compiling a list of the products that are built on Remedy or extend Remedy. If you are a vendor that has products that extend Remedy please contact me directly (john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com) And by products - I mean software that is sold to other companies -- not an internal big system. Examples: Aeroprise Buoyant Solutions - ESS@Work Column Technologies - Case Management Kinetic Data - Kinetic (I know of these) MobileReach MyEService - Chat for Remedy SMI Telecoms -- Telecom OSS Others??? Thanks, -John -- John Sundberg Kinetic Data, Inc. Building a Better Service Experience Recipient of: WWRUG10 Best Customer Service/Support Award WWRUG09 Innovator of the Year Award john.sundb...@kineticdata.commailto:john.sundb...@kineticdata.com 651.556.0930tel:651.556.0930 I www.kineticdata.comhttp://www.kineticdata.com/ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM - 7.6.4 Relating Objects
...another reason that I have been keeping my 7.6.0x systems on manual startup of the AR Services. Change the service to manual and reboot again? I don't see why it would still be hung unless your db isn't as good about dropping connections. On my SQL Server the process appears to have ended with the connection drop from the rebooting ar server. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, May 26, 2011 1:12 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM - 7.6.4 Relating Objects I turned it off in the ar.cfg file. Had the DBA stop the process, rebooted the server and it is running wild again. Can't even log into the system to turn it off properly. Now I am waiting for BMC support to respond. Any more suggestions? Is there something I can do from the command line? What a mess. My 6.3 production system is flawless. It has no problems, easy to work with etc... I don't want to move up to the new system (note I did NOT say upgrade). -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Thursday, May 26, 2011 12:46 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM - 7.6.4 Relating Objects Exactly the first time you enable record object relationships it will take more than an hour to startup, subsequent startups should be normal time. But once you turn it off, a restart will remove all the relationship entries created. We turned it on only on dev/qa server,we do not see much need to turn it on production server. More over we are using arinside which is working perfectly with ars7.6.03. It is a lot more useful/user friendly than devstudio object relationships. Only downside is you need to run arinside periodically to get latest updates, where as devstudio object relationships get created on the fly anytime new workflow is created/modified. On May 26, 12:26 pm, strauss stra...@unt.edu wrote: The 7.6.04 docs say that once you turn it on (Record-Object-Relationships: T) it causes the server to record all relationships before accepting any client connections, and that it may take an hour or more to do so. I know it was doing something before I stopped it... one CPU core (of 4) was at 50% utilization, but it is only making ONE TCP/IP connection to the database; normally I have 68 TCP connections to the SQL Server, so it isn't very efficient. Also the transaction log backup after I had let it run for a while was over a gig in size - unusually large. What bothers me is that if you turn it on during the installs (file under why the ITSM upgrade took 17 hours) it does not appear to be retained if a subsequent installer turns it off. Then turning it back on again wipes your server(s) out for an hour (server group members ALL must be either on, or off). It's like the mid-tier caching that did not work properly, i.e. was not really persistent, and restarting the mid-tier wiped it out and forced another 30-minute fetching activity. In each case, if it is on a production system your users WILL be impacted. Maybe Record-Object-Relationships: T is unsafe for use in anything but a development environment. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Centerhttp://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, May 26, 2011 11:16 AM To: arsl...@arslist.org Subject: Re: ITSM - 7.6.4 Relating Objects I have had the same experience - if you turn it on after the fact (after installing the apps) the server becomes irrevocably hung. I have made a point of turning it on during installs and upgrades ( Set Object Modification Log ON) but have yet to see any positive result from doing so, possibly because other installers turn it back off again and leave it off (SLM?). Then when you try to actually SEE relationships, it is not turned on, and turning it on hangs your server delays startup by , and so on... It's like the BPCU - it is supposed to work, but it doesn't, really. I had it turned on everywhere I could while installing my clean 7.6.04 suite pre-production server - I had to keep turning it back on, and it is still turned on there in Server Information, and if I open the HPD:Help Desk form and select a field and right-click - Show Relationships it DOES display relationships - usually an obscene number of them (60 for Priority*, 86 for Service*+), so it can actually work. It keeps getting turned back off on my staging server, but I think it is _supposed_ to be safe to turn it back on because it was on during the installs/upgrades so
Re: ITSM - 7.6.4 Relating Objects
Same here. We only use Record Object Relationships on non production servers. We too run ARInside against all of the servers.as well. We find we really only need to look at the relationships in Dev Studio when we are doing development work and if we really need to research relationships in production ARInside does the job. Jason On Thu, May 26, 2011 at 10:46 AM, patchsk vamsi...@gmail.com wrote: Exactly the first time you enable record object relationships it will take more than an hour to startup, subsequent startups should be normal time. But once you turn it off, a restart will remove all the relationship entries created. We turned it on only on dev/qa server,we do not see much need to turn it on production server. More over we are using arinside which is working perfectly with ars7.6.03. It is a lot more useful/user friendly than devstudio object relationships. Only downside is you need to run arinside periodically to get latest updates, where as devstudio object relationships get created on the fly anytime new workflow is created/modified. On May 26, 12:26 pm, strauss stra...@unt.edu wrote: The 7.6.04 docs say that once you turn it on (Record-Object-Relationships: T) it causes the server to record all relationships before accepting any client connections, and that it may take an hour or more to do so. I know it was doing something before I stopped it... one CPU core (of 4) was at 50% utilization, but it is only making ONE TCP/IP connection to the database; normally I have 68 TCP connections to the SQL Server, so it isn't very efficient. Also the transaction log backup after I had let it run for a while was over a gig in size - unusually large. What bothers me is that if you turn it on during the installs (file under why the ITSM upgrade took 17 hours) it does not appear to be retained if a subsequent installer turns it off. Then turning it back on again wipes your server(s) out for an hour (server group members ALL must be either on, or off). It's like the mid-tier caching that did not work properly, i.e. was not really persistent, and restarting the mid-tier wiped it out and forced another 30-minute fetching activity. In each case, if it is on a production system your users WILL be impacted. Maybe Record-Object-Relationships: T is unsafe for use in anything but a development environment. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Centerhttp://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, May 26, 2011 11:16 AM To: arsl...@arslist.org Subject: Re: ITSM - 7.6.4 Relating Objects I have had the same experience - if you turn it on after the fact (after installing the apps) the server becomes irrevocably hung. I have made a point of turning it on during installs and upgrades ( Set Object Modification Log ON) but have yet to see any positive result from doing so, possibly because other installers turn it back off again and leave it off (SLM?). Then when you try to actually SEE relationships, it is not turned on, and turning it on hangs your server delays startup by , and so on... It's like the BPCU - it is supposed to work, but it doesn't, really. I had it turned on everywhere I could while installing my clean 7.6.04 suite pre-production server - I had to keep turning it back on, and it is still turned on there in Server Information, and if I open the HPD:Help Desk form and select a field and right-click - Show Relationships it DOES display relationships - usually an obscene number of them (60 for Priority*, 86 for Service*+), so it can actually work. It keeps getting turned back off on my staging server, but I think it is _supposed_ to be safe to turn it back on because it was on during the installs/upgrades so the relationship information must have already been generated and stored somewhere. Unfortunately, turning it on results in the server startup being delayed for longer than I can tolerate - I get tired of seeing more Wait for server timed out entries in the armonitor.log, so I usually have to go back into the ar.cfg and change Record-Object-Relationships: from T to F and try again. I just tried that, and after twenty+ minutes of seeing it hung I rebooted the server. So no, I can't say that it actually works, in the real world. Not having a fun day with BPCU 7.6.04.01000, so I am skeptical about the chances of ANY BMC product released since 2008 working properly. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Centerhttp://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Thursday, May 26, 2011 10:19 AM To:
Re: Security Banner on each form
You may want to refer to ARS 7.6.04 Form and Application Guide - Page 426 - Applying skins to form views. Thanks Mahesh On Thu, May 26, 2011 at 11:47 AM, Atul Vohra a...@protechsoftwareinc.comwrote: Hi, We have a requirement to have a security banner show up on all the forms (v 7.6.4) and am wondering if there is a way to implement this WITHOUT modifying each form. Thanks Atul Vohra ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM - 7.6.4 Relating Objects
I also run both, and have it enabled in all of my environments, even production. Granted, I don't use it much in production, but when I refresh my dev DB from prod, it stops dev from having to build it again from scratchbut then again, I'm not running ITSM. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Thursday, May 26, 2011 11:46 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM - 7.6.4 Relating Objects Exactly the first time you enable record object relationships it will take more than an hour to startup, subsequent startups should be normal time. But once you turn it off, a restart will remove all the relationship entries created. We turned it on only on dev/qa server,we do not see much need to turn it on production server. More over we are using arinside which is working perfectly with ars7.6.03. It is a lot more useful/user friendly than devstudio object relationships. Only downside is you need to run arinside periodically to get latest updates, where as devstudio object relationships get created on the fly anytime new workflow is created/modified. On May 26, 12:26 pm, strauss stra...@unt.edu wrote: The 7.6.04 docs say that once you turn it on (Record-Object-Relationships: T) it causes the server to record all relationships before accepting any client connections, and that it may take an hour or more to do so. I know it was doing something before I stopped it... one CPU core (of 4) was at 50% utilization, but it is only making ONE TCP/IP connection to the database; normally I have 68 TCP connections to the SQL Server, so it isn't very efficient. Also the transaction log backup after I had let it run for a while was over a gig in size - unusually large. What bothers me is that if you turn it on during the installs (file under why the ITSM upgrade took 17 hours) it does not appear to be retained if a subsequent installer turns it off. Then turning it back on again wipes your server(s) out for an hour (server group members ALL must be either on, or off). It's like the mid-tier caching that did not work properly, i.e. was not really persistent, and restarting the mid-tier wiped it out and forced another 30-minute fetching activity. In each case, if it is on a production system your users WILL be impacted. Maybe Record-Object-Relationships: T is unsafe for use in anything but a development environment. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Centerhttp://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, May 26, 2011 11:16 AM To: arsl...@arslist.org Subject: Re: ITSM - 7.6.4 Relating Objects I have had the same experience - if you turn it on after the fact (after installing the apps) the server becomes irrevocably hung. I have made a point of turning it on during installs and upgrades ( Set Object Modification Log ON) but have yet to see any positive result from doing so, possibly because other installers turn it back off again and leave it off (SLM?). Then when you try to actually SEE relationships, it is not turned on, and turning it on hangs your server delays startup by , and so on... It's like the BPCU - it is supposed to work, but it doesn't, really. I had it turned on everywhere I could while installing my clean 7.6.04 suite pre-production server - I had to keep turning it back on, and it is still turned on there in Server Information, and if I open the HPD:Help Desk form and select a field and right-click - Show Relationships it DOES display relationships - usually an obscene number of them (60 for Priority*, 86 for Service*+), so it can actually work. It keeps getting turned back off on my staging server, but I think it is _supposed_ to be safe to turn it back on because it was on during the installs/upgrades so the relationship information must have already been generated and stored somewhere. Unfortunately, turning it on results in the server startup being delayed for longer than I can tolerate - I get tired of seeing more Wait for server timed out entries in the armonitor.log, so I usually have to go back into the ar.cfg and change Record-Object-Relationships: from T to F and try again. I just tried that, and after twenty+ minutes of seeing it hung I rebooted the server. So no, I can't say that it actually works, in the real world. Not having a fun day with BPCU 7.6.04.01000, so I am skeptical about the chances of ANY BMC product released since 2008 working properly. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Centerhttp://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Sanford, Claire Sent: Thursday, May 26, 2011 10:19 AM To:
Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1
Turns out that we have two different BMC Remedy Action Request System Release Notes for 7.6.04. Both are dated 1/28/2011 and have the same title but the one with this tidbit about the arsystem.tag file has a document number 184374 and the shorter one without is document 180022. That still leaves the entry violates a unique index and creation of an application form failed errors (ARERR 382 and ARERR 4550 respectively). Anybody have any ideas? Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) Jason On Wed, May 25, 2011 at 4:12 PM, Jason Miller jason.mil...@gmail.comwrote: Nice! I am not finding it in the release notes (SP1 tech bulletin, etc). Do you know if I have two different errors, one of which can be ignored, or they are related an both can be ignored. Thank you! On Wed, May 25, 2011 at 3:54 PM, strauss stra...@unt.edu wrote: ** Yes, it is a file installed by ITSM 7.6.04 as I recall, that the system bitches and whines about during the ARS and Atrium installs; I have been told that it is an ignorable error by support. “Workaround: You can ignore these messages. This is documented in the release notes for AR Server 7.6.04 version.” Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Wednesday, May 25, 2011 5:35 PM *To:* arslist@ARSLIST.ORG *Subject:* Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM - 7.6.4 Relating Objects
I think there is a large difference between custom environments and ITSM 7.x. We accidentally turned it on a few years ago in our production 7.5 ARS with Help Desk 6 and a bunch of custom apps. Fortunately it only took about 10 minutes before it would allow connections. We'll be turning it on in our freshly upgrade to 7.6.04 apps test server soon. We'll see if we get stuck in the never ending CPU spike too. One thing I find helpful is to run a SQL trace to watch the SQL statements being issued to the db. It is comforting to see that something is happening when everything else seems hung. On Thu, May 26, 2011 at 12:16 PM, LJ LongWing lj.longw...@gmail.com wrote: I also run both, and have it enabled in all of my environments, even production. Granted, I don't use it much in production, but when I refresh my dev DB from prod, it stops dev from having to build it again from scratchbut then again, I'm not running ITSM. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patchsk Sent: Thursday, May 26, 2011 11:46 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM - 7.6.4 Relating Objects Exactly the first time you enable record object relationships it will take more than an hour to startup, subsequent startups should be normal time. But once you turn it off, a restart will remove all the relationship entries created. We turned it on only on dev/qa server,we do not see much need to turn it on production server. More over we are using arinside which is working perfectly with ars7.6.03. It is a lot more useful/user friendly than devstudio object relationships. Only downside is you need to run arinside periodically to get latest updates, where as devstudio object relationships get created on the fly anytime new workflow is created/modified. On May 26, 12:26 pm, strauss stra...@unt.edu wrote: The 7.6.04 docs say that once you turn it on (Record-Object-Relationships: T) it causes the server to record all relationships before accepting any client connections, and that it may take an hour or more to do so. I know it was doing something before I stopped it... one CPU core (of 4) was at 50% utilization, but it is only making ONE TCP/IP connection to the database; normally I have 68 TCP connections to the SQL Server, so it isn't very efficient. Also the transaction log backup after I had let it run for a while was over a gig in size - unusually large. What bothers me is that if you turn it on during the installs (file under why the ITSM upgrade took 17 hours) it does not appear to be retained if a subsequent installer turns it off. Then turning it back on again wipes your server(s) out for an hour (server group members ALL must be either on, or off). It's like the mid-tier caching that did not work properly, i.e. was not really persistent, and restarting the mid-tier wiped it out and forced another 30-minute fetching activity. In each case, if it is on a production system your users WILL be impacted. Maybe Record-Object-Relationships: T is unsafe for use in anything but a development environment. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Centerhttp://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of strauss Sent: Thursday, May 26, 2011 11:16 AM To: arsl...@arslist.org Subject: Re: ITSM - 7.6.4 Relating Objects I have had the same experience - if you turn it on after the fact (after installing the apps) the server becomes irrevocably hung. I have made a point of turning it on during installs and upgrades ( Set Object Modification Log ON) but have yet to see any positive result from doing so, possibly because other installers turn it back off again and leave it off (SLM?). Then when you try to actually SEE relationships, it is not turned on, and turning it on hangs your server delays startup by , and so on... It's like the BPCU - it is supposed to work, but it doesn't, really. I had it turned on everywhere I could while installing my clean 7.6.04 suite pre-production server - I had to keep turning it back on, and it is still turned on there in Server Information, and if I open the HPD:Help Desk form and select a field and right-click - Show Relationships it DOES display relationships - usually an obscene number of them (60 for Priority*, 86 for Service*+), so it can actually work. It keeps getting turned back off on my staging server, but I think it is _supposed_ to be safe to turn it back on because it was on during the installs/upgrades so the relationship information must have already been generated and stored somewhere. Unfortunately, turning it on results in the server startup being delayed for longer than I can tolerate - I get tired of seeing more Wait for server
Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1
Yes, I see it in my own arerror.log at the point when I upgraded ARS only from 7.6.03 to 7.6.04 SP1 to start the BPCU process. This did not generate a WARNING in the installation logs. I'll have to figure out what it was before I go on... if necessary, I'll open yet another issue on it like I have all of the application upgrade errors. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, May 26, 2011 2:27 PM To: arslist@ARSLIST.ORG Subject: Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Turns out that we have two different BMC Remedy Action Request System Release Notes for 7.6.04. Both are dated 1/28/2011 and have the same title but the one with this tidbit about the arsystem.tag file has a document number 184374 and the shorter one without is document 180022. That still leaves the entry violates a unique index and creation of an application form failed errors (ARERR 382 and ARERR 4550 respectively). Anybody have any ideas? Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) Jason On Wed, May 25, 2011 at 4:12 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: Nice! I am not finding it in the release notes (SP1 tech bulletin, etc). Do you know if I have two different errors, one of which can be ignored, or they are related an both can be ignored. Thank you! On Wed, May 25, 2011 at 3:54 PM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** Yes, it is a file installed by ITSM 7.6.04 as I recall, that the system bitches and whines about during the ARS and Atrium installs; I have been told that it is an ignorable error by support. Workaround: You can ignore these messages. This is documented in the release notes for AR Server 7.6.04 version. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, May 25, 2011 5:35 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Spoof Emails
All: I received a report that my email address is sending out spam (tablets of some sort) -- the spammer sending these emails is just using my email account's name; the emails are not coming from my account (this is called spoofing). Please feel free to block the sender of the tablet emails. FYI, --Phil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1
Thanks for confirming. I went the other way... Kept going and I'll look through the logs and figure it out later. It is all fixable, right :) On Thu, May 26, 2011 at 12:46 PM, strauss stra...@unt.edu wrote: ** Yes, I see it in my own arerror.log at the point when I upgraded ARS only from 7.6.03 to 7.6.04 SP1 to start the BPCU process. This did not generate a WARNING in the installation logs. I’ll have to figure out what it was before I go on… if necessary, I’ll open yet another issue on it like I have all of the application upgrade errors. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, May 26, 2011 2:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Turns out that we have two different BMC Remedy Action Request System Release Notes for 7.6.04. Both are dated 1/28/2011 and have the same title but the one with this tidbit about the arsystem.tag file has a document number 184374 and the shorter one without is document 180022. That still leaves the entry violates a unique index and creation of an application form failed errors (ARERR 382 and ARERR 4550 respectively). Anybody have any ideas? Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) Jason On Wed, May 25, 2011 at 4:12 PM, Jason Miller jason.mil...@gmail.com wrote: Nice! I am not finding it in the release notes (SP1 tech bulletin, etc). Do you know if I have two different errors, one of which can be ignored, or they are related an both can be ignored. Thank you! On Wed, May 25, 2011 at 3:54 PM, strauss stra...@unt.edu wrote: ** Yes, it is a file installed by ITSM 7.6.04 as I recall, that the system bitches and whines about during the ARS and Atrium installs; I have been told that it is an ignorable error by support. “Workaround: You can ignore these messages. This is documented in the release notes for AR Server 7.6.04 version.” Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Wednesday, May 25, 2011 5:35 PM *To:* arslist@ARSLIST.ORG *Subject:* Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC:Analytics Training?
If BMC doesnt offer it how dide I take BMC Analytics for BSM 2x Administering??? strange! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1
Jason we had the same issue. If you enable SQL log during the install you will see that the culprit is the AR System User Central File form. The is a bug in 7.6.4 installer that tries to create an index on this form and if you have data in the form you will get this error. BMC recommended that we export the data, delete it and rerun the upgrade or re-import the form. Once it completes successfully remove the index from this form and bring back the data. Rafael From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, May 26, 2011 3:27 PM To: arslist@ARSLIST.ORG Subject: Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Turns out that we have two different BMC Remedy Action Request System Release Notes for 7.6.04. Both are dated 1/28/2011 and have the same title but the one with this tidbit about the arsystem.tag file has a document number 184374 and the shorter one without is document 180022. That still leaves the entry violates a unique index and creation of an application form failed errors (ARERR 382 and ARERR 4550 respectively). Anybody have any ideas? Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) Jason On Wed, May 25, 2011 at 4:12 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: Nice! I am not finding it in the release notes (SP1 tech bulletin, etc). Do you know if I have two different errors, one of which can be ignored, or they are related an both can be ignored. Thank you! On Wed, May 25, 2011 at 3:54 PM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** Yes, it is a file installed by ITSM 7.6.04 as I recall, that the system bitches and whines about during the ARS and Atrium installs; I have been told that it is an ignorable error by support. Workaround: You can ignore these messages. This is documented in the release notes for AR Server 7.6.04 version. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, May 25, 2011 5:35 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARERR 303 in Filter (Advanced) Set Fields action
Populate the name of the form into a field and use that field as the run time form value. Thanks Mahesh On Thu, May 26, 2011 at 3:32 AM, Mikhail Kovrizhnykh mkovrizhn...@gmail.com wrote: Hi All, There is a regular from TEST and the filter that fire at Modify. Filter has one Set Fields action with Advanced flag. Sample Form Name = TEST, Read Value for Field From = $SCHEMA$. Set Field If = 'Request ID' = 001 . Then I set Custom matches for fields, this Filter works fine. But if I choose Matching Ids checkbox, this Filter does not work - users see an error ARERR [303] Form does not exist on server. Is anybody knows how can I solve this problem with Matching Ids? ARS 7.1 patch007. -- View this message in context: http://old.nabble.com/ARERR-303-in-Filter-%28Advanced%29-%22Set-Fields%22-action-tp31705877p31705877.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1
Okay - I have 273 records in that table. Funny that this never raised an error in the installation logs. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rodriguez, Rafael J x23718 Sent: Thursday, May 26, 2011 2:59 PM To: arslist@ARSLIST.ORG Subject: Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Jason we had the same issue. If you enable SQL log during the install you will see that the culprit is the AR System User Central File form. The is a bug in 7.6.4 installer that tries to create an index on this form and if you have data in the form you will get this error. BMC recommended that we export the data, delete it and rerun the upgrade or re-import the form. Once it completes successfully remove the index from this form and bring back the data. Rafael From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, May 26, 2011 3:27 PM To: arslist@ARSLIST.ORG Subject: Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Turns out that we have two different BMC Remedy Action Request System Release Notes for 7.6.04. Both are dated 1/28/2011 and have the same title but the one with this tidbit about the arsystem.tag file has a document number 184374 and the shorter one without is document 180022. That still leaves the entry violates a unique index and creation of an application form failed errors (ARERR 382 and ARERR 4550 respectively). Anybody have any ideas? Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) Jason On Wed, May 25, 2011 at 4:12 PM, Jason Miller jason.mil...@gmail.commailto:jason.mil...@gmail.com wrote: Nice! I am not finding it in the release notes (SP1 tech bulletin, etc). Do you know if I have two different errors, one of which can be ignored, or they are related an both can be ignored. Thank you! On Wed, May 25, 2011 at 3:54 PM, strauss stra...@unt.edumailto:stra...@unt.edu wrote: ** Yes, it is a file installed by ITSM 7.6.04 as I recall, that the system bitches and whines about during the ARS and Atrium installs; I have been told that it is an ignorable error by support. Workaround: You can ignore these messages. This is documented in the release notes for AR Server 7.6.04 version. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, May 25, 2011 5:35 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1
Thank you very much for the info! I am thinking the User Central File is not worth running the upgrade again. I decided this morning to create a new sandbox using the Preconfigured Stack Installer and run a Migrator difference report to see what may have fallen out of the upgrade. Sounds like it will be useful for obtaining the AR System User Central File definition as well :)(versus digging through the archived installer def files). Jason On Thu, May 26, 2011 at 12:59 PM, Rodriguez, Rafael J x23718 rafael.rodrig...@broadridge.com wrote: ** Jason we had the same issue. If you enable SQL log during the install you will see that the culprit is the AR System User Central File form. The is a bug in 7.6.4 installer that tries to create an index on this form and if you have data in the form you will get this error. BMC recommended that we export the data, delete it and rerun the upgrade or re-import the form. Once it completes successfully remove the index from this form and bring back the data. Rafael *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, May 26, 2011 3:27 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Turns out that we have two different BMC Remedy Action Request System Release Notes for 7.6.04. Both are dated 1/28/2011 and have the same title but the one with this tidbit about the arsystem.tag file has a document number 184374 and the shorter one without is document 180022. That still leaves the entry violates a unique index and creation of an application form failed errors (ARERR 382 and ARERR 4550 respectively). Anybody have any ideas? Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) Jason On Wed, May 25, 2011 at 4:12 PM, Jason Miller jason.mil...@gmail.com wrote: Nice! I am not finding it in the release notes (SP1 tech bulletin, etc). Do you know if I have two different errors, one of which can be ignored, or they are related an both can be ignored. Thank you! On Wed, May 25, 2011 at 3:54 PM, strauss stra...@unt.edu wrote: ** Yes, it is a file installed by ITSM 7.6.04 as I recall, that the system bitches and whines about during the ARS and Atrium installs; I have been told that it is an ignorable error by support. “Workaround: You can ignore these messages. This is documented in the release notes for AR Server 7.6.04 version.” Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Wednesday, May 25, 2011 5:35 PM *To:* arslist@ARSLIST.ORG *Subject:* Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1
Ok...shot in the dark here.. I have seen the 'unique index' error when you are trying to rename an object to the exact same name, but with case difference..so, as I said, shot in the dark On startup, your system may be trying to import email forms (default behavior) if they don't exist..but may be trying to import one with a single (or more) field with a different case. There is a config option, I think in the aremail.properties file, or it may be ar.cfg, that tells it not to import the forms by default on startup..check the docs to be sure.you could try turning that off, and restart to see if it's not happening anymore.if so, you have the painstaking task of trying to figure out which one.. To figure that out I would turn on sql logging, stop the server, clear the log, start the server, then look for some SQL errors of some sort.that would likely help you pinpoint. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, May 26, 2011 1:27 PM To: arslist@ARSLIST.ORG Subject: Re: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Turns out that we have two different BMC Remedy Action Request System Release Notes for 7.6.04. Both are dated 1/28/2011 and have the same title but the one with this tidbit about the arsystem.tag file has a document number 184374 and the shorter one without is document 180022. That still leaves the entry violates a unique index and creation of an application form failed errors (ARERR 382 and ARERR 4550 respectively). Anybody have any ideas? Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) Jason On Wed, May 25, 2011 at 4:12 PM, Jason Miller jason.mil...@gmail.com wrote: Nice! I am not finding it in the release notes (SP1 tech bulletin, etc). Do you know if I have two different errors, one of which can be ignored, or they are related an both can be ignored. Thank you! On Wed, May 25, 2011 at 3:54 PM, strauss stra...@unt.edu wrote: ** Yes, it is a file installed by ITSM 7.6.04 as I recall, that the system bitches and whines about during the ARS and Atrium installs; I have been told that it is an ignorable error by support. Workaround: You can ignore these messages. This is documented in the release notes for AR Server 7.6.04 version. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, May 25, 2011 5:35 PM To: arslist@ARSLIST.ORG Subject: Errors when upgrading from ARS 7.5 to 7.6.04 SP1 ** Has anybody seen these errors in the arerror.log when installing or upgrading to ARS 7.6.04? Wed May 25 15:01:05 2011 390600 : Could not find or read the tags file. (ARNOTE 452) Wed May 25 15:01:05 2011 C:\Program Files\Common Files\AR System\Licenses\servername\arsystem.tag Wed May 25 15:02:03 2011 390600 : The value(s) for this entry violate a unique index that has been defined for this form (ARERR 382) Wed May 25 15:02:02 2011 390600 : Creation of an application form failed. (ARERR 4550) We have seen this on two of our systems that went from 7.5 to 7.6.04 SP1. Both are Windows 2008 x64 (one is R2) with SQL 2008 x64. Thanks, Jason _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
WSDL question about SRM_RequestInterface_Create_WS
In the WSDL SRM_RequestInterface_Create_WS when the Operation Type = Create, there is a statement of xsd:element type=xsd:string name=SRD_Number/ (no quotes) in the file. Does this mean that if that SRD number is included in the xml data submission that the referenced SRD will be used? Thereby using the SRD specified AOT and creating the subsequent workflow? Here is the background scenario: If this Service Requst entry were done manually, the SRD/AOT association would create Work Orders. What the company is trying to do is automate a manual workflow. Instead of sending a data file to a person for manual input; WSDL will read the file, hopefully creating a Service Request record. Will specifiying the SRD_Number on the incoming XML data achieve that? - Christine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: BMC:Analytics Training?
I could not find it in their education offerings and called to see what's up. Per BMC Partner Education contact Sara Mione on 23-MAY-2011: BMC does not currently offer Analytics training BMC is aware there is a demand for it BMC is considering looking into it. Strange indeed! On Thu, May 26, 2011 at 3:56 PM, Jesse jesse.isselbac...@accenture.comwrote: If BMC doesnt offer it how dide I take BMC Analytics for BSM 2x Administering??? strange! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Approval server for custom application
Hi, Can someone send me a document that explains the procedure of associating approval server to a custom application? I looked up the Approval Server document. Not sure if it covers all the steps. We are using approval server 7.5 Thanks for all the help. -- Raj ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: date format and separator. : 03/21/2011 (ARERR 9951)
Hi All, Thank you for your responses. I found the issue to be the Public Holidays specified in the Business Segments form. Every time I submit an Incident then a SVT should attach to the Incident but fail due to the public holidays date format. Regards Francois -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/date-format-and-separator-03-21-2011-ARERR-9951-tp6403930p6409651.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARERR 303 in Filter (Advanced) Set Fields action
LJ LongWing (Head) wrote: Mikhail, I'm curious if you reproduce this in an AL if it works properlyI have this exact same setup functioning in an AL, but can't say I have ever tried this exact combination in a filter. Active Link works fine with Advanced Set Fields with Matching Ids flag. But Filter does not work - ARERR 303. -- View this message in context: http://old.nabble.com/ARERR-303-in-Filter-%28Advanced%29-%22Set-Fields%22-action-tp31705877p31713938.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ARERR 303 in Filter (Advanced) Set Fields action
Mahesh Chandra wrote: Populate the name of the form into a field and use that field as the run time form value. Thanks Mahesh Unfortunatelly, this solution also does not work. Is it works in your workflow??? -- View this message in context: http://old.nabble.com/ARERR-303-in-Filter-%28Advanced%29-%22Set-Fields%22-action-tp31705877p31713943.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
