Custom attributes display on Asset Module from CI
Hello, We are trying to build an integration Asset Management with another application. I would like to know the Best optimum solution to achieve this without much customization. Kindly find the way I assume this should go. First we will be extending the BMC_Application CI with custom attributes and will create a custom tab on Asset form to hold this attributes. Now we need use the X attribute in the BMC_ComputerSystem CI as the key, and disply the attributes relating to the X, from the BMC_Application CI on a tab created on the Asset record. We need to be able to search the records in Asset Module and need those custom attributes to be available for viewing. Please help us with the optimum solution for this. Thanks in Advance. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Custom-attributes-display-on-Asset-Module-from-CI-tp6766808p6766808.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Reconciliation Engine Administrator
Hello, I need to configure a kind of role as ‘CMDB Administrator’. The goal is defining a person who can do everything in ‘Reconciliation Engine’ module. Following the BMC Atrium CMDB 7.6.0 Administrator’s guide indications in page 26, I have done the next: 1. Created a regular group named ‘RE-ADM’ (Group form) 2. Added this group to the next computed: a. CMDB Console Admin Group b. CMDB Console User Group c. Atrium Foundation Viewer 3. In ‘Roles’ form, mapped ‘RE-ADM’ to NE User Production role. 4. Assigned to a user the ‘RE-ADM’ group. But at the moment I access to the Reconciliation Engine module, I can only launch jobs. I cannot create or edit them. What is wrong? Thanks regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Reconciliation-Engine-Administrator-tp6767081p6767081.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Questions and Mapping - SRM 7.6.0
I know there was an issue with this when the WUT was being used. If this is what you are doing use the Web. -Original Message- From: Junaid Qureshi juniadqure...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Tue, Sep 6, 2011 10:34 pm Subject: Questions and Mapping - SRM 7.6.0 ** Hi All, I am trying to map questions to Incident Management application using SRD. I have defined AOT and Incident template and attached them to PDT. When I try to map questions using Service Catalog Manger console, I don't find any variables being available on Question Management form. I have already defined variables in PDT as Process Input. Any idea what I am missing? Regards, ~ Junaid Q. _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
How to obtain filter messages during a submit with .NET APIs
Hi Listers, does someone know how to do in the following: Using .Net APIs, I modify an entry in a form. I use the BMC.ARSystem.Server.SetEntry() to do that There is filter that starts and issues a warning. How can I catch the message in my code? (It works well if the message is an error) Thanks André ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Installation order?
Anyone have a good document that can assist me in installing AR Server, Mid-Tier, All Service Desk modules as well as KM, SRM, SLM, Dashboards Analytics etc? I just want to be sure I install in the correct order (if there is one). Thanks, Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
SRM Configuration/Setup
I'm having some trouble creating services on the SRM application. It seems to be pretty extensive as far as all of the steps involved in getting services to appear on the console page. The Admin Guide is very convoluted and doesn't have many screenshots to help me understand the entire process of setting these up. If anyone has any suggestions or documentation on how to do this a little easier, I would greatly appreciate it. Thanks, Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Installation order?
What version? -Original Message- From: Sam Cerrato samcerra...@yahoo.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Sep 7, 2011 8:35 am Subject: Installation order? Anyone have a good document that can assist me in installing AR Server, id-Tier, All Service Desk modules as well as KM, SRM, SLM, Dashboards nalytics etc? I just want to be sure I install in the correct order (if there s one). Thanks, am ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Installation order?
The 7.6.04 documentation is pretty good in this area. Check the install guide. Drew Soto Cano Air Base On Wed, Sep 7, 2011 at 6:51 AM, Roger Justice rjust2...@aol.com wrote: ** What version? -Original Message- From: Sam Cerrato samcerra...@yahoo.com To: arslist arslist@ARSLIST.ORG Sent: Wed, Sep 7, 2011 8:35 am Subject: Installation order? Anyone have a good document that can assist me in installing AR Server, Mid-Tier, All Service Desk modules as well as KM, SRM, SLM, Dashboards Analytics etc? I just want to be sure I install in the correct order (if there is one). Thanks, Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are _attend WWRUG11 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM Configuration/Setup
Consider a better product we use, www.kineticdata.com. Super tool and very friendly and smart support staff. Former Remedy developers creating solutions solely for Remedy! You will be happy you called them. We are customers of 3 years now. Sent via BlackBerry by ATT -Original Message- From: Sam Cerrato samcerra...@yahoo.com Sender: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Date: Wed, 7 Sep 2011 08:44:33 To: arslist@ARSLIST.ORG Reply-To: arslist@ARSLIST.ORG Subject: SRM Configuration/Setup I'm having some trouble creating services on the SRM application. It seems to be pretty extensive as far as all of the steps involved in getting services to appear on the console page. The Admin Guide is very convoluted and doesn't have many screenshots to help me understand the entire process of setting these up. If anyone has any suggestions or documentation on how to do this a little easier, I would greatly appreciate it. Thanks, Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Reconciliation Engine Administrator
Look to see what the following roles are mapped to on your system: CMDB RE Definitions Admin CMDB RE User You need to add to your new group the group mapped to those roles. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sergio Tomillero Sent: Wednesday, September 07, 2011 4:25 AM To: arslist@ARSLIST.ORG Subject: Reconciliation Engine Administrator Hello, I need to configure a kind of role as 'CMDB Administrator'. The goal is defining a person who can do everything in 'Reconciliation Engine' module. Following the BMC Atrium CMDB 7.6.0 Administrator's guide indications in page 26, I have done the next: 1. Created a regular group named 'RE-ADM' (Group form) 2. Added this group to the next computed: a. CMDB Console Admin Group b. CMDB Console User Group c. Atrium Foundation Viewer 3. In 'Roles' form, mapped 'RE-ADM' to NE User Production role. 4. Assigned to a user the 'RE-ADM' group. But at the moment I access to the Reconciliation Engine module, I can only launch jobs. I cannot create or edit them. What is wrong? Thanks regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Reconciliation-En gine-Administrator-tp6767081p6767081.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Reconciliation Engine Administrator
You have to have admin on the ARsystem account as well not just the CMDB account. Hope that helps, Felix From: Sergio Tomillero stomill...@gmail.com To: arslist@ARSLIST.ORG Sent: Wednesday, September 7, 2011 5:24 AM Subject: Reconciliation Engine Administrator Hello, I need to configure a kind of role as ‘CMDB Administrator’. The goal is defining a person who can do everything in ‘Reconciliation Engine’ module. Following the BMC Atrium CMDB 7.6.0 Administrator’s guide indications in page 26, I have done the next: 1. Created a regular group named ‘RE-ADM’ (Group form) 2. Added this group to the next computed: a. CMDB Console Admin Group b. CMDB Console User Group c. Atrium Foundation Viewer 3. In ‘Roles’ form, mapped ‘RE-ADM’ to NE User Production role. 4. Assigned to a user the ‘RE-ADM’ group. But at the moment I access to the Reconciliation Engine module, I can only launch jobs. I cannot create or edit them. What is wrong? Thanks regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Reconciliation-Engine-Administrator-tp6767081p6767081.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Reconciliation Engine Administrator
Hi Andrew, Thanks, I have also assigned these two roles to the group, but I go on without modifying or creating jobs, just launching them. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Reconciliation-Engine-Administrator-tp6767081p6767929.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Reconciliation Engine Administrator
We're on CMDB 7.5 patch 1 Looking at this further - it appears yet again BMC are unable to clearly segment roles :( I think Felix is right - you may have to provide Administrator rights - which sucks. I just did a test and even though my CMDB admin could go into modify and create - it wouldn't allow you to save the record due to the following error: ARERR [333] You have no access to field : 1 Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sergio Tomillero Sent: Wednesday, September 07, 2011 9:13 AM To: arslist@ARSLIST.ORG Subject: Re: Reconciliation Engine Administrator Hi Andrew, Thanks, I have also assigned these two roles to the group, but I go on without modifying or creating jobs, just launching them. -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Reconciliation-En gine-Administrator-tp6767081p6767929.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Installation order?
Working with the 7.6.04.x docs, I found that the most complete list was in the server group guide, but there was a warning in the Delta Data Migration docs (strange place) that is found nowhere else that conflicted, so I opened an issue with BMC in July on the conflicts and deficiencies in docs as follows: The Stack installer docs claim that it installs ITSM, SLM, RKM, then SRM. The server group docs copy that information, IF you will be using the stack installer. The Server group docs recommend installing ITSM, SRM, SLM, then RKM - if you are installing the apps individually. The Delta Data Migration docs have a WARNING that you should never install SLM after SRM or it corrupts integration data; this is found NOWHERE ELSE. The DDM docs recommend installing in the order ITSM, SLM, SRM, RKM. What is the CORRECT order, and why does the documentation disagree? If you follow the server group docs, you are guaranteed a corrupted installation. I got this official response. It _might_ make it into the 7.7 docs, but I'm not going to hold my breath. - The recommended order is AR-CMDB-ITSM-SLM-SRM-RKM or AR-CMDB-ITSM-SLM-RKM-SRM install or upgrade. There was a problem with SLM and SRM where if SLM was installed after SRM was installed there were records that were overwritten by SLM removing SRM Admin and Business Admin user. This was done because it wasn't using guide, but entry ID. From SRM 7.6.04 TB: SW00389009 If you install BMC Service Level Management after BMC Service Request Management, two BMC Service Level Management license permission records overwrite the SRM Administrator and Business Manager permissions records. Consequently, you will not see the SRM Administrator and Business Manager permissions on the CTM: People form, so you cannot give these permissions to any users. Refer to the BMC Knowledge Base article KA344405 at http://www.bmc.com/support. This knowledge article contains a data file that you can import to fix the issue. -- Hope this helps. Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing IT Center http://itsm.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sam Cerrato Sent: Wednesday, September 07, 2011 7:36 AM To: arslist@ARSLIST.ORG Subject: Installation order? Anyone have a good document that can assist me in installing AR Server, Mid-Tier, All Service Desk modules as well as KM, SRM, SLM, Dashboards Analytics etc? I just want to be sure I install in the correct order (if there is one). Thanks, Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: SRM Configuration/Setup
Sam, what exactly are you having issues with? what version of SRM? Tami On Sep 7, 8:44 am, Sam Cerrato samcerra...@yahoo.com wrote: I'm having some trouble creating services on the SRM application. It seems to be pretty extensive as far as all of the steps involved in getting services to appear on the console page. The Admin Guide is very convoluted and doesn't have many screenshots to help me understand the entire process of setting these up. If anyone has any suggestions or documentation on how to do this a little easier, I would greatly appreciate it. Thanks, Sam ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Reconciliation Engine Administrator
Hi Félix, Thanks, if having only the role of 'CMDB-Administrator' is not possible, I will have to make the user also administrator in Remedy. Kind regards, -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Reconciliation-Engine-Administrator-tp6767081p6767983.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Reconciliation Engine Administrator
Hi Andrew I agree with you, it is an important lack. My CMDB is 7.6.0 p2 Thank you Regards, Sergio Tomillero -- View this message in context: http://ars-action-request-system.1093659.n2.nabble.com/Reconciliation-Engine-Administrator-tp6767081p6768003.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Installation order?
Hi Sam, We recnetly completed the installation of V 7.6.04 SP1 and as per BMC's recommandation we folowed the below sequence, AR Server Mid-Tier (can be installed at later stage. Depend on at what stage you want to do the application testing.) ITSM SLM SRM RKM Many thanks, Vishwa Saxena img src=http://us.i1.yimg.com/us.yimg.com/i/mesg/tsmileys2/01.gif;font color=#4040ff face=systemHAVE A NICE DAY/font - Original Message - From: Sam Cerrato samcerra...@yahoo.com To: arslist@ARSLIST.ORG Cc: Sent: Wednesday, September 7, 2011 6:05 PM Subject: Installation order? Anyone have a good document that can assist me in installing AR Server, Mid-Tier, All Service Desk modules as well as KM, SRM, SLM, Dashboards Analytics etc? I just want to be sure I install in the correct order (if there is one). Thanks, Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Installation order?
You forgot CMDB. CMDB should come after ARS. Regards, Andrew Goodall Software Engineer 2 | Development Services | jcpenney . www.jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of anurag saxena Sent: Wednesday, September 07, 2011 9:41 AM To: arslist@ARSLIST.ORG Subject: Re: Installation order? Hi Sam, We recnetly completed the installation of V 7.6.04 SP1 and as per BMC's recommandation we folowed the below sequence, AR Server Mid-Tier (can be installed at later stage. Depend on at what stage you want to do the application testing.) ITSM SLM SRM RKM Many thanks, Vishwa Saxena img src=http://us.i1.yimg.com/us.yimg.com/i/mesg/tsmileys2/01.gif;font color=#4040ff face=systemHAVE A NICE DAY/font - Original Message - From: Sam Cerrato samcerra...@yahoo.com To: arslist@ARSLIST.ORG Cc: Sent: Wednesday, September 7, 2011 6:05 PM Subject: Installation order? Anyone have a good document that can assist me in installing AR Server, Mid-Tier, All Service Desk modules as well as KM, SRM, SLM, Dashboards Analytics etc? I just want to be sure I install in the correct order (if there is one). Thanks, Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Outside of Reserved Range warning?
Hello Listers, ARS 7.6.03 MS SQL Server 2005 VMWare Windows 2003 Enterprise I've been working in the Dev Studio for a while and I keep getting the following response when I create fields. You have specified an id for the following fields which is outside the BMC reserved range. Do you want to continue? I could see a warning for creating a field inside the range of reserved field ids but outside? Is there a config setting in Dev Studio to stop this message? The field ids that I use are all between 1,587,700,000 and 1,587,711,199 Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Outside of Reserved Range warning?
Huh. I suspect it's the number of digits in your ID that's causing the issue. I seem to recall that 600,000,000 to 999,999,999 is reserved for custom development. Field IDs 599,999,999 and below are for BMC's use, but I don't recall anything about using IDs above 1,000,000,000. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Wednesday, September 07, 2011 12:03 PM To: arslist@ARSLIST.ORG Subject: Outside of Reserved Range warning? Hello Listers, ARS 7.6.03 MS SQL Server 2005 VMWare Windows 2003 Enterprise I've been working in the Dev Studio for a while and I keep getting the following response when I create fields. You have specified an id for the following fields which is outside the BMC reserved range. Do you want to continue? I could see a warning for creating a field inside the range of reserved field ids but outside? Is there a config setting in Dev Studio to stop this message? The field ids that I use are all between 1,587,700,000 and 1,587,711,199 Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Outside of Reserved Range warning?
The range of ID's that you should use are 6,000,000 - 6,999,999 (I believe that is the full range). This is the range that is reserved for OOB fields. Any ID outside of that range could be overwritten by BMC during a patch/ upgrade. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Wednesday, September 07, 2011 11:03 AM To: arslist@ARSLIST.ORG Subject: Outside of Reserved Range warning? Hello Listers, ARS 7.6.03 MS SQL Server 2005 VMWare Windows 2003 Enterprise I've been working in the Dev Studio for a while and I keep getting the following response when I create fields. You have specified an id for the following fields which is outside the BMC reserved range. Do you want to continue? I could see a warning for creating a field inside the range of reserved field ids but outside? Is there a config setting in Dev Studio to stop this message? The field ids that I use are all between 1,587,700,000 and 1,587,711,199 Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Outside of Reserved Range warning?
Yeah, I meant 600 million. I still have trouble counting to 5 so numbers larger than that stump me. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 07, 2011 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Outside of Reserved Range warning? Huh. I suspect it's the number of digits in your ID that's causing the issue. I seem to recall that 600,000,000 to 999,999,999 is reserved for custom development. Field IDs 599,999,999 and below are for BMC's use, but I don't recall anything about using IDs above 1,000,000,000. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Wednesday, September 07, 2011 12:03 PM To: arslist@ARSLIST.ORG Subject: Outside of Reserved Range warning? Hello Listers, ARS 7.6.03 MS SQL Server 2005 VMWare Windows 2003 Enterprise I've been working in the Dev Studio for a while and I keep getting the following response when I create fields. You have specified an id for the following fields which is outside the BMC reserved range. Do you want to continue? I could see a warning for creating a field inside the range of reserved field ids but outside? Is there a config setting in Dev Studio to stop this message? The field ids that I use are all between 1,587,700,000 and 1,587,711,199 Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: firing active-link on row choice when view field
Quick test, remove the view field column and test the active link. If it will still not fire doublecheck your run-if. On Sep 5, 5:24 am, Alvaro Valdes aval...@caser.es wrote: I'm not able to build an active-link that fires on row choice over a cell based table when a view field is defined as one of the columns for display formatting. I've browsing the xample: demo application and there is examples where looks that this caould be done, but I'm not able. Could someone gime me hints on that. Thanks in advance ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug11www.wwrug.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Outside of Reserved Range warning?
Honestly, I can't fathom who needs 1 billion numbers, but BMC has been using 1,000,000,161 for Request IDs lately and 1,000,000,082 for Company, so I'd guess they're headed to infinity. If you're in their way, you might get overwritten. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, September 07, 2011 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Outside of Reserved Range warning? Yeah, I meant 600 million. I still have trouble counting to 5 so numbers larger than that stump me. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 07, 2011 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Outside of Reserved Range warning? Huh. I suspect it's the number of digits in your ID that's causing the issue. I seem to recall that 600,000,000 to 999,999,999 is reserved for custom development. Field IDs 599,999,999 and below are for BMC's use, but I don't recall anything about using IDs above 1,000,000,000. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Wednesday, September 07, 2011 12:03 PM To: arslist@ARSLIST.ORG Subject: Outside of Reserved Range warning? Hello Listers, ARS 7.6.03 MS SQL Server 2005 VMWare Windows 2003 Enterprise I've been working in the Dev Studio for a while and I keep getting the following response when I create fields. You have specified an id for the following fields which is outside the BMC reserved range. Do you want to continue? I could see a warning for creating a field inside the range of reserved field ids but outside? Is there a config setting in Dev Studio to stop this message? The field ids that I use are all between 1,587,700,000 and 1,587,711,199 Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Outside of Reserved Range warning?
John, Unfortunately I haven't seen anything about it. I think that BMC has gone to a 'white list' instead of a 'black list' approach for their field id warningsthey apparently want everyone to create fields with the range they have now designated as ones for customers to createnot sure. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Wednesday, September 07, 2011 10:03 AM To: arslist@ARSLIST.ORG Subject: Outside of Reserved Range warning? Hello Listers, ARS 7.6.03 MS SQL Server 2005 VMWare Windows 2003 Enterprise I've been working in the Dev Studio for a while and I keep getting the following response when I create fields. You have specified an id for the following fields which is outside the BMC reserved range. Do you want to continue? I could see a warning for creating a field inside the range of reserved field ids but outside? Is there a config setting in Dev Studio to stop this message? The field ids that I use are all between 1,587,700,000 and 1,587,711,199 Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
911: SRM WSDL
Hi, We have a requirement to pass data from a System A (an external system) via WSDL, to generate one Work Order and two tasks. The data from System A is passing variable data (i.e. .first name/last name/location/employee type etc..) Out of the box these are the SRM staging forms: Create: SRM:RequestInterface_Create Update: SRM:RequestInterface OOB these are the SRM Web Services: SRM_RequestInterface_Create_WS SRM_RequestInteface_WS I read the Integration guide, and I believe there is a way to send the data straight from System A to create a Work Order using WSDL web services. Can we skip the staging form? The staging form seem to overcomplicate things. Plus other developers on the list warned to avoid the staging form SRM:RequestInterface_Create. Is there a way to send the data via WSDL from System A to create a Work Order and two tasks. If yes, how? and can this work with a Work Order Template, and send out notifications to end user as to the status? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Outside of Reserved Range warning?
Hi John, Can you please check your Devstudio version from Help~About menu ? 7.6.04 Devstudio does throw this warning in Base Development mode when you create a field with id outside BMC reserved range. Regards, Ashish ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Outside of Reserved Range warning?
Is there any reason why you want to use that high a range? I understand if you have field ID conventions internally for development by breaking up the 9 digit numbers to subsets to indicate form/schema ID, type of field, data etc, but even with a few of those conventions to keep your development effort very organized, a 9 digit number would be more than sufficient I would think? BMC does have a high range limit, just do not recall what that hard cap is as it is somewhere in the 10 digit range.. You might have future problems creating fields with those high range numbers, if BMC decides they have exhausted their lower reserved range limits and decide to go on the higher ones. If possible I'd recommend you back out of that range and come back to somewhat a reasonably lower range between the 6 to 9 mark.. I wouldn't even go to the 10 range although you do find some BMC created fields in that range. Unless off course you need to copy one of their fields and share some of their workflow to leverage some OTB functions.. Joe -Original Message- From: Reiser, John J Sent: Wednesday, September 07, 2011 12:03 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Outside of Reserved Range warning? Hello Listers, ARS 7.6.03 MS SQL Server 2005 VMWare Windows 2003 Enterprise I've been working in the Dev Studio for a while and I keep getting the following response when I create fields. You have specified an id for the following fields which is outside the BMC reserved range. Do you want to continue? I could see a warning for creating a field inside the range of reserved field ids but outside? Is there a config setting in Dev Studio to stop this message? The field ids that I use are all between 1,587,700,000 and 1,587,711,199 Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Outside of Reserved Range warning?
One. . .Two. . .I think you're right. . . -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, September 07, 2011 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Outside of Reserved Range warning? Yeah, I meant 600 million. I still have trouble counting to 5 so numbers larger than that stump me. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 07, 2011 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Outside of Reserved Range warning? Huh. I suspect it's the number of digits in your ID that's causing the issue. I seem to recall that 600,000,000 to 999,999,999 is reserved for custom development. Field IDs 599,999,999 and below are for BMC's use, but I don't recall anything about using IDs above 1,000,000,000. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Wednesday, September 07, 2011 12:03 PM To: arslist@ARSLIST.ORG Subject: Outside of Reserved Range warning? Hello Listers, ARS 7.6.03 MS SQL Server 2005 VMWare Windows 2003 Enterprise I've been working in the Dev Studio for a while and I keep getting the following response when I create fields. You have specified an id for the following fields which is outside the BMC reserved range. Do you want to continue? I could see a warning for creating a field inside the range of reserved field ids but outside? Is there a config setting in Dev Studio to stop this message? The field ids that I use are all between 1,587,700,000 and 1,587,711,199 Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Outside of Reserved Range warning?
I seem to recall that 600,000,000 to 999,999,999 is reserved for custom development.. We roll our own and use that range. Mike White EMail michael.wh...@verizon.com Office 813.978.2192 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly Sent: Wednesday, September 07, 2011 4:14 PM To: arslist@ARSLIST.ORG Subject: Re: Outside of Reserved Range warning? One. . .Two. . .I think you're right. . . -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, September 07, 2011 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Outside of Reserved Range warning? Yeah, I meant 600 million. I still have trouble counting to 5 so numbers larger than that stump me. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 07, 2011 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Outside of Reserved Range warning? Huh. I suspect it's the number of digits in your ID that's causing the issue. I seem to recall that 600,000,000 to 999,999,999 is reserved for custom development. Field IDs 599,999,999 and below are for BMC's use, but I don't recall anything about using IDs above 1,000,000,000. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Wednesday, September 07, 2011 12:03 PM To: arslist@ARSLIST.ORG Subject: Outside of Reserved Range warning? Hello Listers, ARS 7.6.03 MS SQL Server 2005 VMWare Windows 2003 Enterprise I've been working in the Dev Studio for a while and I keep getting the following response when I create fields. You have specified an id for the following fields which is outside the BMC reserved range. Do you want to continue? I could see a warning for creating a field inside the range of reserved field ids but outside? Is there a config setting in Dev Studio to stop this message? The field ids that I use are all between 1,587,700,000 and 1,587,711,199 Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
ITSM 7.6.04 - Clipboard/Object List
I was sure I had already asked this... I looked through my old sent mail and could not find it. I seem to remember that it is a .def file that has to be loaded... How do I get the Clipboard / Object List to show up on the Web? I would like to be able to access some objects directly. Claire Sanford Information Systems Division Memorial Hermann Healthcare System ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 - Clipboard/Object List
Yes it is a def file.. It should be found on the Mid-Tier install directory there is a setting in the Mid-Tier configuration to enable the object list.. Joe -Original Message- From: Sanford, Claire Sent: Wednesday, September 07, 2011 5:15 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 - Clipboard/Object List I was sure I had already asked this... I looked through my old sent mail and could not find it. I seem to remember that it is a .def file that has to be loaded... How do I get the Clipboard / Object List to show up on the Web? I would like to be able to access some objects directly. Claire Sanford Information Systems Division Memorial Hermann Healthcare System ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Outside of Reserved Range warning?
I'm afraid BMC would have to go quite far to get to infinity. Especially since a field id is limited to a 32 bit integer - from ar.h: typedef ARULong32 ARInternalId;/* structure to hold an internal id */ Infinity always makes me smile! Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Web: www.softwaretoolhouse.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: September-07-11 18:25 To: arslist@ARSLIST.ORG Subject: Re: Outside of Reserved Range warning? Honestly, I can't fathom who needs 1 billion numbers, but BMC has been using 1,000,000,161 for Request IDs lately and 1,000,000,082 for Company, so I'd guess they're headed to infinity. If you're in their way, you might get overwritten. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, September 07, 2011 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Outside of Reserved Range warning? Yeah, I meant 600 million. I still have trouble counting to 5 so numbers larger than that stump me. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 07, 2011 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Outside of Reserved Range warning? Huh. I suspect it's the number of digits in your ID that's causing the issue. I seem to recall that 600,000,000 to 999,999,999 is reserved for custom development. Field IDs 599,999,999 and below are for BMC's use, but I don't recall anything about using IDs above 1,000,000,000. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Wednesday, September 07, 2011 12:03 PM To: arslist@ARSLIST.ORG Subject: Outside of Reserved Range warning? Hello Listers, ARS 7.6.03 MS SQL Server 2005 VMWare Windows 2003 Enterprise I've been working in the Dev Studio for a while and I keep getting the following response when I create fields. You have specified an id for the following fields which is outside the BMC reserved range. Do you want to continue? I could see a warning for creating a field inside the range of reserved field ids but outside? Is there a config setting in Dev Studio to stop this message? The field ids that I use are all between 1,587,700,000 and 1,587,711,199 Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: Outside of Reserved Range warning?
But BMC can change ar.h at any time, without warning, like during the next upgrade. Jennifer Meyer When I die, I want to go to Theory. Everything works in Theory. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: Wednesday, September 07, 2011 5:38 PM To: arslist@ARSLIST.ORG Subject: Re: Outside of Reserved Range warning? I'm afraid BMC would have to go quite far to get to infinity. Especially since a field id is limited to a 32 bit integer - from ar.h: typedef ARULong32 ARInternalId;/* structure to hold an internal id */ Infinity always makes me smile! Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Web: www.softwaretoolhouse.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: September-07-11 18:25 To: arslist@ARSLIST.ORG Subject: Re: Outside of Reserved Range warning? Honestly, I can't fathom who needs 1 billion numbers, but BMC has been using 1,000,000,161 for Request IDs lately and 1,000,000,082 for Company, so I'd guess they're headed to infinity. If you're in their way, you might get overwritten. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, September 07, 2011 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Outside of Reserved Range warning? Yeah, I meant 600 million. I still have trouble counting to 5 so numbers larger than that stump me. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 07, 2011 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Outside of Reserved Range warning? Huh. I suspect it's the number of digits in your ID that's causing the issue. I seem to recall that 600,000,000 to 999,999,999 is reserved for custom development. Field IDs 599,999,999 and below are for BMC's use, but I don't recall anything about using IDs above 1,000,000,000. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Wednesday, September 07, 2011 12:03 PM To: arslist@ARSLIST.ORG Subject: Outside of Reserved Range warning? Hello Listers, ARS 7.6.03 MS SQL Server 2005 VMWare Windows 2003 Enterprise I've been working in the Dev Studio for a while and I keep getting the following response when I create fields. You have specified an id for the following fields which is outside the BMC reserved range. Do you want to continue? I could see a warning for creating a field inside the range of reserved field ids but outside? Is there a config setting in Dev Studio to stop this message? The field ids that I use are all between 1,587,700,000 and 1,587,711,199 Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
Re: ITSM 7.6.04 - Clipboard/Object List
Find the 7.6 Object List Attached I happened to have it laying around. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza Sent: Wednesday, September 07, 2011 5:33 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM 7.6.04 - Clipboard/Object List Yes it is a def file.. It should be found on the Mid-Tier install directory there is a setting in the Mid-Tier configuration to enable the object list.. Joe -Original Message- From: Sanford, Claire Sent: Wednesday, September 07, 2011 5:15 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: ITSM 7.6.04 - Clipboard/Object List I was sure I had already asked this... I looked through my old sent mail and could not find it. I seem to remember that it is a .def file that has to be loaded... How do I get the Clipboard / Object List to show up on the Web? I would like to be able to access some objects directly. Claire Sanford Information Systems Division Memorial Hermann Healthcare System ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ARSystemMidTierObjectList.def Description: ARSystemMidTierObjectList.def
Re: Outside of Reserved Range warning?
Such changes where values overlap, between individual parameters in the ar.h file has never happened to the best of my knowledge.. Joe -Original Message- From: Meyer, Jennifer L Sent: Wednesday, September 07, 2011 5:47 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: Outside of Reserved Range warning? But BMC can change ar.h at any time, without warning, like during the next upgrade. Jennifer Meyer When I die, I want to go to Theory. Everything works in Theory. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ben Chernys Sent: Wednesday, September 07, 2011 5:38 PM To: arslist@ARSLIST.ORG Subject: Re: Outside of Reserved Range warning? I'm afraid BMC would have to go quite far to get to infinity. Especially since a field id is limited to a 32 bit integer - from ar.h: typedef ARULong32 ARInternalId;/* structure to hold an internal id */ Infinity always makes me smile! Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Web: www.softwaretoolhouse.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: September-07-11 18:25 To: arslist@ARSLIST.ORG Subject: Re: Outside of Reserved Range warning? Honestly, I can't fathom who needs 1 billion numbers, but BMC has been using 1,000,000,161 for Request IDs lately and 1,000,000,082 for Company, so I'd guess they're headed to infinity. If you're in their way, you might get overwritten. Jennifer Meyer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Wednesday, September 07, 2011 12:20 PM To: arslist@ARSLIST.ORG Subject: Re: Outside of Reserved Range warning? Yeah, I meant 600 million. I still have trouble counting to 5 so numbers larger than that stump me. :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Meyer, Jennifer L Sent: Wednesday, September 07, 2011 11:19 AM To: arslist@ARSLIST.ORG Subject: Re: Outside of Reserved Range warning? Huh. I suspect it's the number of digits in your ID that's causing the issue. I seem to recall that 600,000,000 to 999,999,999 is reserved for custom development. Field IDs 599,999,999 and below are for BMC's use, but I don't recall anything about using IDs above 1,000,000,000. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@nc.gov http://its.state.nc.us E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Wednesday, September 07, 2011 12:03 PM To: arslist@ARSLIST.ORG Subject: Outside of Reserved Range warning? Hello Listers, ARS 7.6.03 MS SQL Server 2005 VMWare Windows 2003 Enterprise I've been working in the Dev Studio for a while and I keep getting the following response when I create fields. You have specified an id for the following fields which is outside the BMC reserved range. Do you want to continue? I could see a warning for creating a field inside the range of reserved field ids but outside? Is there a config setting in Dev Studio to stop this message? The field ids that I use are all between 1,587,700,000 and 1,587,711,199 Thanks, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are
