AIX Mid Tier 7.6.04 Installation with a war file
Insatallation Mid Tier 7.6.04 with a war file on IBM WebSphere Application Server/6.1 Java 1.5.0 We can enter configiguration we get logon site enter user and pwd then we get error [1/30/12 9:09:26:931 CET] 0048 ServletWrappe E SRVE0068E: Uncaught exception thrown in one of the service methods of the servlet: FormServlet. Exception thrown : java.lang.NoClassDefFoundError: com.remedy.arsys.goat.field.TrimField (initialization failure) at java.lang.J9VMInternals.initialize(J9VMInternals.java:134) at com.remedy.arsys.goat.field.GoatFieldFactory.create(Unknown Source) at com.remedy.arsys.goat.service.GoatFieldMapService.getGoatFieldMap(Unknown Source) at com.remedy.arsys.goat.service.GoatFieldMapService.getGoatFieldMap_aroundBody2(Unknown Source) at com.remedy.arsys.goat.service.GoatFieldMapService$AjcClosure3.run(Unknown:1) at com .remedy.arsys.goat.aspects.IGoatFieldMapServiceCacheAspect.ajc$around$com_remedy_arsys_goat_aspects_IGoatFieldMapServiceCacheAspect$1$d227381cproceed(IGoatFieldMapServiceCacheAspect.aj:1) at com.remedy.arsys.goat.aspects.IGoatFieldMapServiceCacheAspect.ajc$around$com_remedy_arsys_goat_aspects_IGoatFieldMapServiceCacheAspect$1$d227381c(IGoatFieldMapServiceCacheAspect.aj:59) at com.remedy.arsys.goat.service.GoatFieldMapService.getGoatFieldMap(Unknown Source) at com.remedy.arsys.goat.service.GoatFieldService.get(Unknown Source) at com.remedy.arsys.goat.field.GoatField.get(Unknown Source) at com.remedy.arsys.goat.field.GoatField.get(Unknown Source) at com.remedy.arsys.goat.field.FieldGraph$FieldGraphBuilder.init(Unknown Source) at com.remedy.arsys.goat.field.FieldGraph$FieldGraphBuilder.init(Unknown Source) at com.remedy.arsys.goat.field.FieldGraph.instantiateFieldsImpl(Unknown Source) at com.remedy.arsys.goat.service.FieldGraphService.instantiateFields(Unknown Source) at com.remedy.arsys.goat.service.DHTMLService.instantiateFields_aroundBody2(Unknown Source) at com.remedy.arsys.goat.service.DHTMLService.instantiateFields_aroundBody3$advice(Unknown Source) at com.remedy.arsys.goat.service.DHTMLService.getHTMLData(Unknown Source) at com.remedy.arsys.goat.service.DHTMLRequestService.getHTMLData_aroundBody0(Unknown Source) at com.remedy.arsys.goat.service.DHTMLRequestService$AjcClosure1.run(Unknown:1) [1/30/12 17:03:23:140 CET] 0025 WorkSpaceMana A WKSP0500I: Workspace configuration consistency check is false. [1/30/12 17:03:26:533 CET] 002f DiskStore E net.sf.ehcache.store.DiskStore get Active linksCache: Could not read disk store element for key 10.xxx.xxx.xxx/MsgCat: Set MsgType From Menu. Error was null java.io.EOFException at java.io.RandomAccessFile.readFully(RandomAccessFile.java:408) at java.io.RandomAccessFile.readFully(RandomAccessFile.java:386) at net.sf.ehcache.store.DiskStore.loadElementFromDiskElement(DiskStore.java:337) at net.sf.ehcache.store.DiskStore.get(DiskStore.java:308) at net.sf.ehcache.Cache.searchInDiskStoreWithoutStats(Cache.java:1796) at net.sf.ehcache.Cache.get(Cache.java:1360) at net.sf.ehcache.Cache.get(Cache.java:1314) at com.remedy.arsys.share.Cachetable.getFromDiskHelper(Unknown Source) at com.remedy.arsys.share.Cachetable.get(Unknown Source) at com.remedy.arsys.goat.aspects.IActiveLinkServiceCacheAspect.ajc$around$com_remedy_arsys_goat_aspects_IActiveLinkServiceCacheAspect$2$ac2d72a0(IActiveLinkServiceCacheAspect.aj:63) at com.remedy.arsys.goat.ActiveLink.bulkLoad(Unknown Source) at com.remedy.arsys.prefetch.PreloadManager.loadAllActiveLinkMenus(Unknown Source) at com.remedy.arsys.prefetch.PrefetchTask.run(Unknown Source) at java.util.TimerThread.mainLoop(Timer.java:537) at java.util.TimerThread.run(Timer.java:487) ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG12 - Prepare for the Call For Papers!
I have no possibility to attend the conference. My question is: What are my options? Can I attend it remotely (via webex, for instance, or recorded videos?). Also, will the papers released to public or will be only delivered to attendants? Also, Can I access previous years papers? Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Thu, Feb 2, 2012 at 07:53, bullcreek.com bauti...@bullcreek.com wrote: Hi Listers, Just a heads up to let you all know that we will soon be putting out a call for papers for the WWRUG12 to be held this year in San Jose, California. Now is the time to prepare your topics for our upcoming conference. We are looking for topics that fall into categories such as Case Studies (challenges you or your customers have faced and how you overcame them), Tips and Tricks (not just limited to ITSM, but anything Remedy related that you feel could help your fellow listers), Tools and Applications that help you get your daily work done (or ways to leverage existing tools/apps), Integrations that are related to our beloved AR System or apps built on it, etc. You will need to provide us with a synopsis of your proposed paper, how it relates to the AR System, the benefits it provides, the level of technical expertise it pertains to, which category it falls into (Case Study, Tips Tricks, Tools, Applications, Integrations, etc.), be able to present it in a 45 minute timeslot that includes a brief introduction, your topic, preferably a live working demo of your idea (not just powerpoint slides), and at least ten minutes for questions and answers at the end of your 45 minute window. For those of you that have come across some valuable information you are just dying to share with your colleagues, now is the time to gear up to be a Remedy Rockstar and share your knowledge with your Remedy family. For those with updates to tools/apps that have made their way into our lives, we look forward to learning about the new functionality in the latest releases. It doesn't have to be Earth Shattering but needs to be of value at any level (remember we always have some new folks every year). I talk to enough of you who are Customers, Partners, or Employees of BMC to know that in addition to the ideas presented on the List there are some very cool ideas being shared about how to do things that either haven't been done before, reminders of things that we take for granted, or improvements on the way things have been done in the past using our current toolsets and methodologies. In addition we will be looking for BMC to share with us some of their new developments in the AR System, Applications and Integrations and how we can leverage them at our jobs and for our customers. Our goal is to get the papers approved and the topics published as early as possible to allow you more time to take the agenda to your management and get approval to attend along with the growing number of attendees (yes we have grown each year). In just a few short weeks, we will open the Call for Papers, publish the timeline and provide an online (Remedy based) app for you to enter your proposed topics. I am thrilled to let you know that the Board has already had several really great and relevant topics already even before we officially launch the Call for Papers! So put your fingers to the keyboard and prepare to submit your topics very soon. We look forward to hearing from You! Phil Bautista WWRUG12 Technical Session Manager ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpgimage004.jpgimage001.jpgimage002.jpg
Error 302
Hi, We experience a problem at both, preproduction and production ARS servers (two pairs of servers). Sometimes, randomly, a search at the database returns an ERROR 302. This can come from Web service activity, when requiesting a register for a form. When making a search or when opening a menu. Users can see this error. Our workarround is to teach users to redo the action again, since it is random. So probably next search will go ok. I don't know where to start debugging. Any idea? Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpgimage004.jpgimage002.jpgimage003.jpg
Re: Normalization Engine (NE): Autocomplete CTI based on Model/Manufacturer
Hi Alejandro, Here are some observations on the NE that would explain your results: The normalisation engine doesnt look at the CTI, it mainly uses the manufacturername, model, versionnumber (it also uses the DictionaryId in the product class which can give interesting results if you dont clear it when clearing other CTI values) To normalise a CI that only has CTI values you must create a product catalog entry with the correct Tier 1-3 values and the product name and manufacturer set to BMC_UNKNOWN Scenarios 1 2 If you supply a CI with either the model or manufacturername then you will need to create product catalog alias mappings for these where the blank value is replaced by BMC_UNKNOWN Scenario 3 If you have the normalisation type set to CTI name then you can set aliases for manufacturers and models (product name) in the NE alias form. I think your questions are answered by the above. Cheers Peter From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Alejandro Canon Sent: 01 February 2012 21:21 To: arslist@ARSLIST.ORG Subject: Normalization Engine (NE): Autocomplete CTI based on Model/Manufacturer ** Hi Listers I've been testing NE in Atrium CMDB 7.5 patch 003 and I have some questions I hope you can be kind to answer. I've configured NE for using Inline Normalization, so CTI and Model/ManufacturerName will be completed/corrected in real time when creating or modifying CI's. I´ve configured about 1000 Product Catalog sample entries, all of them with this data: - Category - Type - Item - Model - ManufacturerName - Product Approved = Yes - Product Company Association with a single Company (Single Tenancy). Let's take some PCT example: - Category: Hardware - Type: Processing Unit - Item: Server - Model: PowerEdge T100 - ManufacturerName: Dell Computer Corporation - CI Class: ComputerSystem - Product Approved: Yes I've tested several scenarios when creating Computer System CI's with PCT mentioned in example and NE enabled with Inline Normalization = Yes, Allow Non Approved Product = No and Normalization Type: CTI Name Lookup Scenario 1: CI created with Category = Hardware and Model = PowerEdge T100 Results: CI created successfully, but not normalized (Normalization Status = Normalization Failed) Scenario 2: CI Created with Category = Hardware, Type = Processing and Model = PowerEdge T100 Results: CI created successfully, but not normalized (Normalization Status = Normalization Failed) Scenario 3: CI created with Model = PowerEdge T100 and ManufacturerName = Dell Results: CI created successfully, but not normalized (Normalization Status = Normalization Failed) Scenario 4: CI created with Model = PowerEdge T100 and ManufacturerName = Dell Computer Corporation Results: CI created succesfully and normalized (Normalization Status = Normalized and Approved). NE had completed Category, Type and Item. Taking in account all scenarios tested here are my questions: 1. Could NE be able to normalize CI's based on partial information for CTI and Model/ManufacturerName (like Scenario n° 1 where I set correct Category and Model but Type, Item and ManufacturerName are NULL). If possible, do I need to set some configuration? 2. Could NE be able to normalize CI's based on wrong data given in CTI and correct data in Model/ManufacturerName (like Scenario n° 2 where I set correct Category and Model but Type has wrong data (Processing instead of Processing Unit) If possible, do I need to set some configuration? 3. Could NE be able to normalize CI's based on wrong data given in Model/Manufacturer Name (assuming there should be a unique combination Model/ManufacturerName) (like Scenario n° 3 where I ser correct Model but ManufacturerName has wrong data (Dell instead of Dell Computer Corporation) If possible, do I need to set some configuration? 4. Could NE be able to normalize CI's using more parameters than Model/ManufacturerName? (not like Scenario 4 where I had to set correct Model and ManufacturerName in order to normalize that CI) If possible, do I need to set some configuration? 5. If I create a CI with CTI and Model correct, could NE be able to normalize that CI setting correct ManufacturerName? If possible, do I need to set some configuration? 6. If I have some discovery tool who can be integrated with CMDB, and that tool can push some kind of CTI values, do I need to set all combinations given by Discovery Tool in Catalog Mappings configuration in order to map them to a correct CTI and Model/Manufacturer Name in Product Catalog? I hope you can be able to answer my questions or share your experience with NE. Regards, Alejandro _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the
Re: Java API: how to really log out ? (v7.1)
Hi Ben, Not being a Java guy, I hesitate to ask, but should you not logout first then clear the context? that wa a good suggestion :) I tried both orders but the leak still occurs. I'll see with a more recent version of ARS later on. thanks anyway! Thibaut -- http://www.logeek.fr ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG12 - Prepare for the Call For Papers!
Hey Phil... If we present - do you waive the admission fee On Feb 2, 1:53 am, bullcreek.com bauti...@bullcreek.com wrote: Hi Listers, Just a heads up to let you all know that we will soon be putting out a call for papers for the WWRUG12 to be held this year in San Jose, California. Now is the time to prepare your topics for our upcoming conference. We are looking for topics that fall into categories such as Case Studies (challenges you or your customers have faced and how you overcame them), Tips and Tricks (not just limited to ITSM, but anything Remedy related that you feel could help your fellow listers), Tools and Applications that help you get your daily work done (or ways to leverage existing tools/apps), Integrations that are related to our beloved AR System or apps built on it, etc. You will need to provide us with a synopsis of your proposed paper, how it relates to the AR System, the benefits it provides, the level of technical expertise it pertains to, which category it falls into (Case Study, Tips Tricks, Tools, Applications, Integrations, etc.), be able to present it in a 45 minute timeslot that includes a brief introduction, your topic, preferably a live working demo of your idea (not just powerpoint slides), and at least ten minutes for questions and answers at the end of your 45 minute window. For those of you that have come across some valuable information you are just dying to share with your colleagues, now is the time to gear up to be a Remedy Rockstar and share your knowledge with your Remedy family. For those with updates to tools/apps that have made their way into our lives, we look forward to learning about the new functionality in the latest releases. It doesn't have to be Earth Shattering but needs to be of value at any level (remember we always have some new folks every year). I talk to enough of you who are Customers, Partners, or Employees of BMC to know that in addition to the ideas presented on the List there are some very cool ideas being shared about how to do things that either haven't been done before, reminders of things that we take for granted, or improvements on the way things have been done in the past using our current toolsets and methodologies. In addition we will be looking for BMC to share with us some of their new developments in the AR System, Applications and Integrations and how we can leverage them at our jobs and for our customers. Our goal is to get the papers approved and the topics published as early as possible to allow you more time to take the agenda to your management and get approval to attend along with the growing number of attendees (yes we have grown each year). In just a few short weeks, we will open the Call for Papers, publish the timeline and provide an online (Remedy based) app for you to enter your proposed topics. I am thrilled to let you know that the Board has already had several really great and relevant topics already even before we officially launch the Call for Papers! So put your fingers to the keyboard and prepare to submit your topics very soon. We look forward to hearing from You! Phil Bautista WWRUG12 Technical Session Manager ___ UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org attend wwrug12www.wwrug12.comARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
wanted two sr remedy developers, springfield va
I am posting this for a friend, please contact Kristen directly if you are interested #1) Senior Application Engineer/Technical Lead Position Description - Technical Lead An Senior application engineer is required to perform custom/configuration development on BMC Remedy’s ITSM Suite 7.6. He/she is accountable for the development and management of the technical aspects/team members as it relates to the Service Management Application (SMA). Candidate is directly responsible for achieving customer requirements, maintaining customer satisfaction, coordinating technical team aspects, and managing the implementation of additional functionality in support of the overall SMA project Required Skills 1.Lead/Direct Technical Team Members (7-9 years) – Engineer will be responsible for leading a technical team of approximately 3-5 members. He/she should have strong leadership and technical knowledge as well as strong communication/written skills. Engineer should be able to lead and/or mentor junior level developers. He/she should also be able to communicate project estimates, risks, and/or concerns to project management. 2.Familiarity with Java Coding Language (7-9 years) – Engineer should have intimate knowledge of Java coding language. He/she should be able to manage system releases and/or builds. Engineer should be able to clearly articulate technical aspects of project. 3.Familiarity with Oracle Database 11g – (7-9 years) – Engineer should have knowledge of Oracle Databases, specifically 11g, as this will most likely be the back-end database used in conjunction the BMC Remedy ITSM. He/she will responsible for integrating BMC Remedy ITSM with database engine and coordinating with other project team members/stakeholders. Engineer will also be responsible for the database schema and data modeling activities. 4.Familiarity with Web Services (5-7 years) – Engineer should be have knowledge/experience utilizing web services as as this will most likely be the avenue used to communicate with third party applications. 5.Familiarity with Solaris OS Platform (5-7 years) – Engineer should have knowledge of Solaris OS Platform, specifically Solaris 10, as this will most likely be operating system used to implement the solution in development and testing environments. 6. Familiarity for with System Development Lifecycle (5-7 years) – Engineer should have knowledge of System Development Lifecycle (SDLC) and be comfortable operating fast-paced/changing environment. He/she will apply specialization to conceptualize, design, construct, test and implement portions of business and technical information technology solutions through the application development methodology. Preferred Skills 1.Knowledge of BMC Remedy’s ITSM 7.6 Suite (3-5 years) – Engineer has some knowledge of Remedy applications with hands on experience with ITSM 7 CMDB and other BMC ITSM related products. He/she could assist with configuring COTs product to meet client requirements. Additionally, experience in administering Remedy ITSM/ARS infrastructure(s) and developing ITSM/ARS applications with integration to other third party systems is a plus. 2.Knowledge of MS Office (1-3 years) 3. Cognos Reporting (1-3 years) #2) Senior Application Engineer/Remedy SME Job Description An senior application engineer is required to perform custom/configuration development on BMC Remedy’s ITSM Suite 7.6. He/she is accountable for the development, administration, customization, and integration of the ITSM with specific focus on ITSM and associated change management modules. Candidate is directly responsible for achieving customer requirements, maintaining customer satisfaction, and managing the implementation of additional functionality in support of Remedy ITSM. Required Skills 1.Ability to Configure BMC Remedy’s ITSM 7.6 Suite (7-9 years) – Engineer must be a subject matter expert and have intimate knowledge of Remedy applications with hands on experience with ITSM 7 CMDB and other BMC ITSM related products. He/she will be responsible for configuring COTs product to meet client requirements. Additionally, engineer should have experience in administering Remedy ITSM/ARS infrastructure(s) and developing ITSM/ARS applications with integration to other third party systems. 2.Familiarity with Oracle Database 11g – (3-5 years) – Engineer should have knowledge of Oracle Databases, specifically 11g, as this will most likely be the back-end database used in conjunction the BMC Remedy ITSM. He/she will responsible for integrating BMC Remedy ITSM with database engine and coordinating with other project team members/stakeholders. 3.Familiarity with Solaris OS Platform (3-5 years) – Engineer should have knowledge of Solaris OS Platform, specifically Solaris 10, as
Import .csv with duplicates to AR Form via AIE
Greetings Listers, I'm stuck on an AIE limitation that I can't seem to get around. I want to do a nightly file import from a .csv file to a target custom AR form. Problem is the .csv file contains duplicate entries and there is no way to get a completely unique key (even using a composite key from multiple columns in the .csv file). After much testing, frustration, and retesting I have found that AIE cannot (successfully) import from a .csv file without a unique key. Period. It's not that it simply will overwrite records where duplicates are encountered, it gets completely confused on the number of records to import and only processes approx. 1/3 of the total data. I've tried every combination of configurations/queries/keys in the AIE mapping and exchange entries. For reasons I won't detail, I don't have the option of altering the source of the .csv file to insert a unique ID or to filter duplicates out. I'm racking my brain to figure out some script or batch file I can create to run prior to the exchange which inserts a unique column (a counter basically) into the .csv file so that AIE can import it. I've validated that I can manually add a unique column to the .csv and everything imports as expected. Anyone have a clever way to insert a unique column to a .csv file programmatically, or a way to get Remedy to import a .csv nightly which contains non-unique data? I'm trying to avoid a less desireable solution involving running the import tool from workflow as I believe it would require me to pass Admin credentials in the command line to run the import tool. The security implications there concern me. Thanks. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. 5000 Headquarters Drive Plano, TX 75024 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG12 - Prepare for the Call For Papers!
Hi, You should make an effort to make room in your schedule, it is well worth while to attend! Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I have no possibility to attend the conference. My question is: What are my options? Can I attend it remotely (via webex, for instance, or recorded videos?). Also, will the papers released to public or will be only delivered to attendants? Also, Can I access previous years papers? Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Thu, Feb 2, 2012 at 07:53, bullcreek.com bauti...@bullcreek.com wrote: Hi Listers, Just a heads up to let you all know that we will soon be putting out a call for papers for the WWRUG12 to be held this year in San Jose, California. Now is the time to prepare your topics for our upcoming conference. We are looking for topics that fall into categories such as Case Studies (challenges you or your customers have faced and how you overcame them), Tips and Tricks (not just limited to ITSM, but anything Remedy related that you feel could help your fellow listers), Tools and Applications that help you get your daily work done (or ways to leverage existing tools/apps), Integrations that are related to our beloved AR System or apps built on it, etc. You will need to provide us with a synopsis of your proposed paper, how it relates to the AR System, the benefits it provides, the level of technical expertise it pertains to, which category it falls into (Case Study, Tips Tricks, Tools, Applications, Integrations, etc.), be able to present it in a 45 minute timeslot that includes a brief introduction, your topic, preferably a live working demo of your idea (not just powerpoint slides), and at least ten minutes for questions and answers at the end of your 45 minute window. For those of you that have come across some valuable information you are just dying to share with your colleagues, now is the time to gear up to be a Remedy Rockstar and share your knowledge with your Remedy family. For those with updates to tools/apps that have made their way into our lives, we look forward to learning about the new functionality in the latest releases. It doesn't have to be Earth Shattering but needs to be of value at any level (remember we always have some new folks every year). I talk to enough of you who are Customers, Partners, or Employees of BMC to know that in addition to the ideas presented on the List there are some very cool ideas being shared about how to do things that either haven't been done before, reminders of things that we take for granted, or improvements on the way things have been done in the past using our current toolsets and methodologies. In addition we will be looking for BMC to share with us some of their new developments in the AR System, Applications and Integrations and how we can leverage them at our jobs and for our customers. Our goal is to get the papers approved and the topics published as early as possible to allow you more time to take the agenda to your management and get approval to attend along with the growing number of attendees (yes we have grown each year). In just a few short weeks, we will open the Call for Papers, publish the timeline and provide an online (Remedy based) app for you to enter your proposed topics. I am thrilled to let you know that the Board has already had several really great and relevant topics already even before we officially launch the Call for Papers! So put your fingers to the keyboard and prepare to submit your topics very soon. We look forward to hearing from You! Phil Bautista WWRUG12 Technical Session Manager ___ UNSUBSCRIBE or
Re: Import .csv with duplicates to AR Form via AIE
Meta-Update does this implicitly as you code an Update query and if it already exists and no data is changing then by default no update is issued. So, say you have two CSV records and the CI in question already exists before the CSV is actually processed. Then, when Meta-Update encounters the first record and processes all assignments, if nothing is changed no update is performed. When it encounters the second record and processes the assignments, again, no update will be performed if no values are changing. You can override this behaviour so that the update is always performed. If so, Meta-Update still functions correctly because the same record is update in both cases. The AIE limitation is due to the design of AIE. There is an adapter to make the CSV behave like a database and so a unique key must be specified. Further, a single AIE job can only process CSVs with CIs going in the same class and cannot add associations etc in addition to the CI. Meta-Update processes a CSV as a CSV and can update any class on a row by row basis (determining the class based on CSV row data), can reference other CSVs for value transformations (including determination of the target classes), and can also update addition data such as other classes, relationships, and associations. An example of a such a CSV was described at the Las Vegas RUG and can be looked at here: http://www.softwaretoolhouse.com/product/SthMupd/wwrug2010.html Trial licenses are limited only by time and not functionality or numbers of records. Scripts close to what you need probably exist and are no charge. Trial licenses come with a Live Install service where Meta-Update is installed and some samples are executed. Please feel free to contact us for further information. Cheers Ben Chernys Senior Software Architect Software Tool House Inc. Canada / Deutschland / Germany Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:Ben.Chernys%20_AT%20_%20softwaretoolhouse.com Ben.Chernys _AT_ softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: February-02-12 15:46 To: arslist@ARSLIST.ORG Subject: Import .csv with duplicates to AR Form via AIE ** Greetings Listers, I'm stuck on an AIE limitation that I can't seem to get around. I want to do a nightly file import from a .csv file to a target custom AR form. Problem is the .csv file contains duplicate entries and there is no way to get a completely unique key (even using a composite key from multiple columns in the .csv file). After much testing, frustration, and retesting I have found that AIE cannot (successfully) import from a .csv file without a unique key. Period. It's not that it simply will overwrite records where duplicates are encountered, it gets completely confused on the number of records to import and only processes approx. 1/3 of the total data. I've tried every combination of configurations/queries/keys in the AIE mapping and exchange entries. For reasons I won't detail, I don't have the option of altering the source of the .csv file to insert a unique ID or to filter duplicates out. I'm racking my brain to figure out some script or batch file I can create to run prior to the exchange which inserts a unique column (a counter basically) into the .csv file so that AIE can import it. I've validated that I can manually add a unique column to the .csv and everything imports as expected. Anyone have a clever way to insert a unique column to a .csv file programmatically, or a way to get Remedy to import a .csv nightly which contains non-unique data? I'm trying to avoid a less desireable solution involving running the import tool from workflow as I believe it would require me to pass Admin credentials in the command line to run the import tool. The security implications there concern me. Thanks. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. 5000 Headquarters Drive Plano, TX 75024 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Links in the Home Page
I have removed Enable Entry Point checkmark. I had no permission set before but I just gave permission to the admin only. It is still showing up in the list. Any other Idea? Bola Oyefeso From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Wednesday, February 01, 2012 6:21 PM To: arslist@ARSLIST.ORG Subject: Re: Links in the Home Page Open up form Approval Central in your admin tool. Go to form form properties and remove the Enable Entry Point checkmark. Save. Is this what you did? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Schon, Stuart Sent: Wednesday, February 01, 2012 4:48 PM To: arslist@ARSLIST.ORG Subject: Re: Links in the Home Page ** Change the permissions of the form to admin only (assuming there are no approvals) then only the admin staff can see it on the home page Stuart Schon Service Desk Systems - Manager Fujitsu Australia Limited 2 Julius Avenue, North Ryde NSW 2113, Australia T +61 2 9113 9435 M +61 458 592 245 stuart.sc...@au.fujitsu.com mailto:stuart.sc...@au.fujitsu.com au.fujitsu.com http://au.fujitsu.com file:///C:\DOCUMENTS%20AND%20SETTINGS\SCHONST\Application%20Data\Micros oft\Signatures\Fujitsu_files\fujitsuemailsignature.gif From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] mailto:%5bmailto:arslist@ARSLIST.ORG%5d On Behalf Of Oyefeso, Bola Sent: Thursday, 2 February 2012 09:20 To: arslist@ARSLIST.ORG Subject: Links in the Home Page ** This may sound stupid, but I have tried everything I know. Does anyone know how to remove the Approval Central and the Overview Console links from this home page? I have removed them from the entry mode, but they still show up anyway. Thanks. Bola Oyefeso _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image001.jpg
7.5 to 7.6.04 upgrade estimate?
We are currently on: ARS 7.5 ITSM 7.6.1 Windows 2008 We have an estimate of 160 hours to perform the upgrade in 3 environments by a VAR. This seems high to me. Any thoughts? Thanks, Dave ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Links in the Home Page
You have received a secure email from tarner at Great Lakes Higher Education Corporation and Affiliates Please pick up the package at the following Web address: https://securemail.glhec.org/ime?x=4-11798116-6020727-QNN2HFXDlang=en_US The package will expire on Wednesday May 02, 2012 at 11:27:11 CDT5 .. Need help picking up your package? * If the Web address above is highlighted, click on it to open a browser window. You will automatically be taken to the package. * If the Web address above is not highlighted, follow these steps: - Open a Web browser window. - Copy and paste the entire Web address into the location or address bar of the browser. - Press enter. ___ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Help: Oracle Error - New Installation 7.5P4 ARS
Good Day List, I'm installing new 7.5P4 on UNIX 6.1 and Oracle 10g, I'm getting the below warning, looking Kb KA306790. I have validated the PATH, existence of ojdbc14.jar. yet the below warning. also, Question:Oracle Connection Identifier = SID? -- Warning! ORACLE client libraries do not have the appropriate privileges or 64 bit libraries or Oracle Connection Identifier is mistyped and an unknown database error occurred. Set the appropriate privileges and retry the installation. (For more information about the privileges of the installation user for the database client libraries and versions, see the Compatibility Matrix at http:/ /www.bmc.com/ support_home.) Warning! You have entered an existing database login aradmin , which will take you through Pre-Created Database Install Mode . Consult the BMC Remedy Action Request System Installation Guide to verify that all the required steps are executed and then proceed. Note! AR System requires a minimum of 512 MB of RAM. However, depending on the purpose of the system, more memory might be required. Refer to the Installation Guide for details about the minimum and recommended values for memory when installing BMC Remedy Mid Tier or CMDB and ITSM applications on the same computer as the AR System server. -- Knowledge Article ID: KA306790 -- Solution -- Check for the following: 1. Confirm the 'Database Client Home Path' points to the directory above where the 'jdbc' directory exists. 'ojdbc14.jar ' file exists. /u01/app/oracle/product/10.2.0/jdbc Path should be 'u01/app/oracle/product/10.2.0'. 2. Confirm the 'ojdbc14.jar ' file exists. /u01/app/oracle/product/10.2.0/jdbc/lib/objdbc14.jar 3. If file is missing reinstall the Oracle client or missing jdbc components. -- ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: CMDB 7.6.04 SP2 Error
Hi, I know it's a little late but we logged an issue about a month ago referencing the SW mentioned below. I immediately got a reply saying that we should wait for SP3 but they could not provide a date. Long story short, I escalated this via our partner support and received an mail today saying that they hope to have SP3 out by March but are looking into a special release to SP2 before then. I suggest you log that ticket asking for the special release. Regards, Basil Webster | Support Manager | Remex Group Email: ba...@remex.co.zamailto:ba...@remex.co.za | www.remex.co.zahttp://www.remex.co.za/ Tel: +27 (0) 12 756 4227/8 | Cell: +27 (0) 82 452 9389 | Fax: +27 (0) 86 540 9224 | Centurion Close | Suite 2C | 119 Gerhard Street | Centurion CBD | South Africa | [cid:image001.jpg@01CCE1E8.873AC620] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy Sent: 12 January 2012 02:58 PM To: arslist@ARSLIST.ORG Subject: Re: CMDB 7.6.04 SP2 Error ** Hi Mark Thanks for that Just had a look and it does seem to be related. Dont suppose anyone has any idea on when SP3 is being released? The only other thing I can try is to use SP1 and see if the same error occurs. At the end of the day we would prefer not to have to wait months for SP3 as it will delay our upgrade plans we have for the year - and we havent even start with ITSM and SRM yet :-(. On Thu, Jan 12, 2012 at 2:25 PM, Walters, Mark mark_walt...@bmc.commailto:mark_walt...@bmc.com wrote: ** There's a very similar looking defect that looks likely to be fixed in 7.6.04 SP3. I suggest you open an issue with BMC and reference defect SW00416229, support should be able to confirm whether it's the same problem. Mark I work for BMC, I don't speak for them From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of BradRemedy Sent: 12 January 2012 11:54 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: CMDB 7.6.04 SP2 Error ** Hi We have run into a wierd error that we cannot find any reference to on the ARSList, Manuals or Support web. Hopefully someone here can offer some suggestions on what we can try next as we are quickly running out of ideas and have tried this upgrade a few times. Firstly some background information. We have a Test server running Windows Server 2008 Enterprise with a seperate DB Server running SQL 2008. We also have a third server acting as a Mid Tier server also running Windows Server 2008. We are testing our upgrade strategy on upgrading from ARS Core 7.5 Patch 003, CMDB 7.6 Patch 001 to ARS Core 7.6.04 SP2 and CMDB 7.6.04 SP2. We are also running ITSM 7.6 and SRM 7.6 Patch 001 however these 2 applications will only be upgraded at a later stage and we want to leave them on their current versions. Now, we have run the Upgrade for ARS core to 7.6.04 SP2 with no errors. Every looks and works as expected. We then ran the ugprade for CMDB to 7.6.04 SP2 which also completed successfully. The mid tier server is also ugprade to 7.6.04 SP2 and all applications (Incident, Problem, Change, SRM) are working correctly, with the exception to this one problem. When we click on any CI in the Asset Management Application and click on the Explore CI' option, the BMC Atrium Explorer opens and attempts to load some screens - however we then get this error - Error when calling getRelatedComponentsAndRelationshipsOverlay https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg Any suggestions or advice on where we can start looking? We did orginally have some custom attributes on the CMDB which we no longer needed so we removed them before we start the upgrade. In fact, we WANT the CMDB to overwrite any of the base forms that may have been customized, although we did not make any such changes etc.https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg I have reviewed the installation guides, troubleshooting guide and searched the ARS List and Support web and cannot find anyone else that is having this problem which makes we want to start researching flights to Mexico as my next step https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg Any assistance of advice would be greatly appreciated.https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg https://communities.bmc.com/communities/servlet/JiveServlet/showImage/2-220993-25778/Error.jpg Many
Mid Tier Session Timeout
Hi All, I have a request to notify users, that access the system via mid tier, as soon as their session expires instead of them invoking some kind of action. For example, user opens the incident form leaves their session idle for more than the allowed time. Instead of them coming back and maybe typing in fields and selecting a button \ link or workflow that must access the system and only then being presented with the timeout message, can it be popped to their session as soon as it becomes idle. We are not interested in any custom external app's etc, only what is potentially configurable in the OoTB system. Regards, Basil ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Links in the Home Page
I had the same problem and I believe these are Active Link Guides. If you go to the Active Link guide and make them hidden, this might work. Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Oyefeso, Bola Sent: Thursday, February 02, 2012 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Links in the Home Page ** I have removed Enable Entry Point checkmark. I had no permission set before but I just gave permission to the admin only. It is still showing up in the list. Any other Idea? Bola Oyefeso From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Wednesday, February 01, 2012 6:21 PM To: arslist@ARSLIST.ORG Subject: Re: Links in the Home Page Open up form Approval Central in your admin tool. Go to form form properties and remove the Enable Entry Point checkmark. Save. Is this what you did? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Schon, Stuart Sent: Wednesday, February 01, 2012 4:48 PM To: arslist@ARSLIST.ORG Subject: Re: Links in the Home Page ** Change the permissions of the form to admin only (assuming there are no approvals) then only the admin staff can see it on the home page Stuart Schon Service Desk Systems - Manager Fujitsu Australia Limited 2 Julius Avenue, North Ryde NSW 2113, Australia T +61 2 9113 9435 M +61 458 592 245 stuart.sc...@au.fujitsu.commailto:stuart.sc...@au.fujitsu.com au.fujitsu.comhttp://au.fujitsu.com [file:///C:\DOCUMENTS%20AND%20SETTINGS\SCHONST\Application%20Data\Microsoft\Signatures\Fujitsu_files\fujitsuemailsignature.gif] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:%5bmailto:arslist@ARSLIST.ORG%5d On Behalf Of Oyefeso, Bola Sent: Thursday, 2 February 2012 09:20 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Links in the Home Page ** This may sound stupid, but I have tried everything I know. Does anyone know how to remove the Approval Central and the Overview Console links from this home page? I have removed them from the entry mode, but they still show up anyway. Thanks. [cid:604454818@02022012-33E2] Bola Oyefeso _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpg
Re: Links in the Home Page
Instead of making them hidden from public view (unless you want that too), you will want to remove the entry point off of the active link guide. Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa Sent: Thursday, February 02, 2012 1:49 PM To: arslist@ARSLIST.ORG Subject: Re: Links in the Home Page ** I had the same problem and I believe these are Active Link Guides. If you go to the Active Link guide and make them hidden, this might work. Thanks! Lisa From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Oyefeso, Bola Sent: Thursday, February 02, 2012 10:39 AM To: arslist@ARSLIST.ORG Subject: Re: Links in the Home Page ** I have removed Enable Entry Point checkmark. I had no permission set before but I just gave permission to the admin only. It is still showing up in the list. Any other Idea? Bola Oyefeso From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Martinez, Marcelo A Sent: Wednesday, February 01, 2012 6:21 PM To: arslist@ARSLIST.ORG Subject: Re: Links in the Home Page Open up form Approval Central in your admin tool. Go to form form properties and remove the Enable Entry Point checkmark. Save. Is this what you did? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Schon, Stuart Sent: Wednesday, February 01, 2012 4:48 PM To: arslist@ARSLIST.ORG Subject: Re: Links in the Home Page ** Change the permissions of the form to admin only (assuming there are no approvals) then only the admin staff can see it on the home page Stuart Schon Service Desk Systems - Manager Fujitsu Australia Limited 2 Julius Avenue, North Ryde NSW 2113, Australia T +61 2 9113 9435 M +61 458 592 245 stuart.sc...@au.fujitsu.commailto:stuart.sc...@au.fujitsu.com au.fujitsu.comhttp://au.fujitsu.com [file:///C:\DOCUMENTS%20AND%20SETTINGS\SCHONST\Application%20Data\Microsoft\Signatures\Fujitsu_files\fujitsuemailsignature.gif] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:%5bmailto:arslist@ARSLIST.ORG%5d On Behalf Of Oyefeso, Bola Sent: Thursday, 2 February 2012 09:20 To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Links in the Home Page ** This may sound stupid, but I have tried everything I know. Does anyone know how to remove the Approval Central and the Overview Console links from this home page? I have removed them from the entry mode, but they still show up anyway. Thanks. [cid:669195118@02022012-33E9] Bola Oyefeso _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpg
Re: WWRUG12 - Prepare for the Call For Papers!
And don't forget the RRR flashlights! I use mine all the time. Jason On Thu, Feb 2, 2012 at 6:54 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, You should make an effort to make room in your schedule, it is well worth while to attend! Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I have no possibility to attend the conference. My question is: What are my options? Can I attend it remotely (via webex, for instance, or recorded videos?). Also, will the papers released to public or will be only delivered to attendants? Also, Can I access previous years papers? Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Thu, Feb 2, 2012 at 07:53, bullcreek.com bauti...@bullcreek.com wrote: Hi Listers, Just a heads up to let you all know that we will soon be putting out a call for papers for the WWRUG12 to be held this year in San Jose, California. Now is the time to prepare your topics for our upcoming conference. We are looking for topics that fall into categories such as Case Studies (challenges you or your customers have faced and how you overcame them), Tips and Tricks (not just limited to ITSM, but anything Remedy related that you feel could help your fellow listers), Tools and Applications that help you get your daily work done (or ways to leverage existing tools/apps), Integrations that are related to our beloved AR System or apps built on it, etc. You will need to provide us with a synopsis of your proposed paper, how it relates to the AR System, the benefits it provides, the level of technical expertise it pertains to, which category it falls into (Case Study, Tips Tricks, Tools, Applications, Integrations, etc.), be able to present it in a 45 minute timeslot that includes a brief introduction, your topic, preferably a live working demo of your idea (not just powerpoint slides), and at least ten minutes for questions and answers at the end of your 45 minute window. For those of you that have come across some valuable information you are just dying to share with your colleagues, now is the time to gear up to be a Remedy Rockstar and share your knowledge with your Remedy family. For those with updates to tools/apps that have made their way into our lives, we look forward to learning about the new functionality in the latest releases. It doesn't have to be Earth Shattering but needs to be of value at any level (remember we always have some new folks every year). I talk to enough of you who are Customers, Partners, or Employees of BMC to know that in addition to the ideas presented on the List there are some very cool ideas being shared about how to do things that either haven't been done before, reminders of things that we take for granted, or improvements on the way things have been done in the past using our current toolsets and methodologies. In addition we will be looking for BMC to share with us some of their new developments in the AR System, Applications and Integrations and how we can leverage them at our jobs and for our customers. Our goal is to get the papers approved and the topics published as early as possible to allow you more time to take the agenda to your management and get approval to attend along with the growing number of attendees (yes we have grown each year). In just a few short weeks, we will open the Call for Papers, publish the timeline and provide an online (Remedy based) app for you to enter your proposed topics. I am thrilled to let you know that the Board has already had several really great and relevant topics already even before we officially launch the Call for Papers! So put
Migrating SLM 7.1 to 7.6.04
Does anyone have any experience migrating data for SLM (integrated with Incident) from a SLM 7.1 environment to SLM 7.6.04? We are migrating open incident data and need to maintain the ongoing service targets that are already attached. In addition we will need to be able to report on the migrated data as well. TIA! Melissa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid Tier Session Timeout
As per my understanding there is no configuration setting but i am also curious to see replies from others Thanks, Swanand On Thu, Feb 2, 2012 at 12:44 PM, Basil Webster ba...@remex.co.za wrote: ** Hi All, ** ** I have a request to notify users, that access the system via mid tier, as soon as their session expires instead of them invoking some kind of action. For example, user opens the incident form leaves their session idle for more than the allowed time. Instead of them coming back and maybe typing in fields and selecting a button \ link or workflow that must access the system and only then being presented with the timeout message, can it be “popped” to their session as soon as it becomes idle. We are not interested in any custom external app’s etc, only what is potentially configurable in the OoTB system. * * Regards, Basil _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Migrating SLM 7.1 to 7.6.04
THere is no way to migrate the data available you would need to review the forms in each version that hold the data and determine if an export/import would work -Original Message- From: Melissa Reed melissa.r...@stls.frb.org To: arslist arslist@ARSLIST.ORG Sent: Thu, Feb 2, 2012 2:37 pm Subject: Migrating SLM 7.1 to 7.6.04 Does anyone have any experience migrating data for SLM (integrated ith Incident) from a SLM 7.1 environment to SLM 7.6.04? We are igrating open incident data and need to maintain the ongoing service argets that are already attached. In addition we will need to be ble to report on the migrated data as well. TIA! elissa ___ NSUBSCRIBE or access ARSlist Archives at www.arslist.org ttend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid Tier Session Timeout
It's a long shot, I know, as I haven't seen any thing either. Regards, Basil Webster | Support Manager | Remex Group Email: ba...@remex.co.zamailto:ba...@remex.co.za | www.remex.co.zahttp://www.remex.co.za/ Tel: +27 (0) 12 756 4227/8 | Cell: +27 (0) 82 452 9389 | Fax: +27 (0) 86 540 9224 | Centurion Close | Suite 2C | 119 Gerhard Street | Centurion CBD | South Africa | [cid:image001.jpg@01CCE1F7.F5F6B6A0] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of swanand deshpande Sent: 02 February 2012 09:51 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Session Timeout ** As per my understanding there is no configuration setting but i am also curious to see replies from others Thanks, Swanand On Thu, Feb 2, 2012 at 12:44 PM, Basil Webster ba...@remex.co.zamailto:ba...@remex.co.za wrote: ** Hi All, I have a request to notify users, that access the system via mid tier, as soon as their session expires instead of them invoking some kind of action. For example, user opens the incident form leaves their session idle for more than the allowed time. Instead of them coming back and maybe typing in fields and selecting a button \ link or workflow that must access the system and only then being presented with the timeout message, can it be popped to their session as soon as it becomes idle. We are not interested in any custom external app's etc, only what is potentially configurable in the OoTB system. Regards, Basil _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.jpg
Re: Mid Tier Session Timeout
I don't see how the mid-tier server could send a message to the browser to pop the alert. With that said, an alternate approach is to have something on the browser side poll the server to check the state of the session. Sadly, this will most likely keep the session alive. I'm not seeing a good way to do this. You could set up something outside the mid-tier that the browser could poll to check the status of the session. This could work, but it's starting to get overly complicated. You could do something simple like a JavaScript alert that fires on a timer where the timer coincides with the applicable session timeout (taking into account anything that expires the session, such as a load balancer, sso solution, midtier, j2ee container, etc.). Implementing this would entail inserting some JavaScript into all the forms. The mid-tier does not use a template engine that would make this kinds of change trivial. What you have to do is either alter the stock JavaScript files to write the function to the pages. Whether such a thing is possible or not I don't know as I haven't played with the stock JavaScript files in a while. Axton Grams On Thu, Feb 2, 2012 at 1:50 PM, swanand deshpande swanand.deshpa...@gmail.com wrote: ** As per my understanding there is no configuration setting but i am also curious to see replies from others Thanks, Swanand On Thu, Feb 2, 2012 at 12:44 PM, Basil Webster ba...@remex.co.za wrote: ** Hi All, ** ** I have a request to notify users, that access the system via mid tier, as soon as their session expires instead of them invoking some kind of action. For example, user opens the incident form leaves their session idle for more than the allowed time. Instead of them coming back and maybe typing in fields and selecting a button \ link or workflow that must access the system and only then being presented with the timeout message, can it be “popped” to their session as soon as it becomes idle. We are not interested in any custom external app’s etc, only what is potentially configurable in the OoTB system. * * Regards, Basil _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid Tier Session Timeout
Thanks Axton. As you say it's getting very complicated. I am personal not really sympathetic to this request by our customer but have to explore it. Basil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: 02 February 2012 10:15 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Session Timeout ** I don't see how the mid-tier server could send a message to the browser to pop the alert. With that said, an alternate approach is to have something on the browser side poll the server to check the state of the session. Sadly, this will most likely keep the session alive. I'm not seeing a good way to do this. You could set up something outside the mid-tier that the browser could poll to check the status of the session. This could work, but it's starting to get overly complicated. You could do something simple like a JavaScript alert that fires on a timer where the timer coincides with the applicable session timeout (taking into account anything that expires the session, such as a load balancer, sso solution, midtier, j2ee container, etc.). Implementing this would entail inserting some JavaScript into all the forms. The mid-tier does not use a template engine that would make this kinds of change trivial. What you have to do is either alter the stock JavaScript files to write the function to the pages. Whether such a thing is possible or not I don't know as I haven't played with the stock JavaScript files in a while. Axton Grams On Thu, Feb 2, 2012 at 1:50 PM, swanand deshpande swanand.deshpa...@gmail.commailto:swanand.deshpa...@gmail.com wrote: ** As per my understanding there is no configuration setting but i am also curious to see replies from others Thanks, Swanand On Thu, Feb 2, 2012 at 12:44 PM, Basil Webster ba...@remex.co.zamailto:ba...@remex.co.za wrote: ** Hi All, I have a request to notify users, that access the system via mid tier, as soon as their session expires instead of them invoking some kind of action. For example, user opens the incident form leaves their session idle for more than the allowed time. Instead of them coming back and maybe typing in fields and selecting a button \ link or workflow that must access the system and only then being presented with the timeout message, can it be popped to their session as soon as it becomes idle. We are not interested in any custom external app's etc, only what is potentially configurable in the OoTB system. Regards, Basil _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid Tier Session Timeout
This is actually a Section 508 compliance item (or close to it) - the need for the browser to alert the user that their session is about to expire and ask if they need more time. It basically relates to form entry, but is applicable to Remedy. - Original Message - From: Basil Webster ba...@remex.co.za To: arslist@ARSLIST.ORG Sent: Thursday, February 2, 2012 3:20:28 PM Subject: Re: Mid Tier Session Timeout ** Thanks Axton. As you say it’s getting very complicated. I am personal not really sympathetic to this request by our customer but have to explore it. Basil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: 02 February 2012 10:15 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Session Timeout ** I don't see how the mid-tier server could send a message to the browser to pop the alert. With that said, an alternate approach is to have something on the browser side poll the server to check the state of the session. Sadly, this will most likely keep the session alive. I'm not seeing a good way to do this. You could set up something outside the mid-tier that the browser could poll to check the status of the session. This could work, but it's starting to get overly complicated. You could do something simple like a JavaScript alert that fires on a timer where the timer coincides with the applicable session timeout (taking into account anything that expires the session, such as a load balancer, sso solution, midtier, j2ee container, etc.). Implementing this would entail inserting some JavaScript into all the forms. The mid-tier does not use a template engine that would make this kinds of change trivial. What you have to do is either alter the stock JavaScript files to write the function to the pages. Whether such a thing is possible or not I don't know as I haven't played with the stock JavaScript files in a while. Axton Grams On Thu, Feb 2, 2012 at 1:50 PM, swanand deshpande swanand.deshpa...@gmail.com wrote: ** As per my understanding there is no configuration setting but i am also curious to see replies from others Thanks, Swanand On Thu, Feb 2, 2012 at 12:44 PM, Basil Webster ba...@remex.co.za wrote: ** Hi All, I have a request to notify users, that access the system via mid tier, as soon as their session expires instead of them invoking some kind of action. For example, user opens the incident form leaves their session idle for more than the allowed time. Instead of them coming back and maybe typing in fields and selecting a button \ link or workflow that must access the system and only then being presented with the timeout message, can it be “popped” to their session as soon as it becomes idle. We are not interested in any custom external app’s etc, only what is potentially configurable in the OoTB system. Regards, Basil _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Limit access to entry point within a deployed application
I need to be able to limit the visibility of the Alarmpoint integration links on our home page to a customer permission (role) that I will create. I have created the role, assigned view permission to the integration form, but it doesn't show up for the user who has the new role. What might I be missing? TIA! Melissa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid Tier Session Timeout
There is a timer at the bottom of the browser that does display how long until the timeout occurs - and by logical extension would indicate a timeout if the number were at 0 minutes. https://communities.bmc.com/communities/message/219802 From the Mid-Tier Guide: A session timeout clock in the status bar appears in the web browser of each user session. The clock shows how much time is left before an HTTP session will time out. If a user is logged in and performs any activity in an application on the mid tier, the clock’s timer starts over. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Thursday, February 02, 2012 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Session Timeout This is actually a Section 508 compliance item (or close to it) - the need for the browser to alert the user that their session is about to expire and ask if they need more time. It basically relates to form entry, but is applicable to Remedy. - Original Message - From: Basil Webster ba...@remex.co.za To: arslist@ARSLIST.ORG Sent: Thursday, February 2, 2012 3:20:28 PM Subject: Re: Mid Tier Session Timeout ** Thanks Axton. As you say it’s getting very complicated. I am personal not really sympathetic to this request by our customer but have to explore it. Basil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: 02 February 2012 10:15 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Session Timeout ** I don't see how the mid-tier server could send a message to the browser to pop the alert. With that said, an alternate approach is to have something on the browser side poll the server to check the state of the session. Sadly, this will most likely keep the session alive. I'm not seeing a good way to do this. You could set up something outside the mid-tier that the browser could poll to check the status of the session. This could work, but it's starting to get overly complicated. You could do something simple like a JavaScript alert that fires on a timer where the timer coincides with the applicable session timeout (taking into account anything that expires the session, such as a load balancer, sso solution, midtier, j2ee container, etc.). Implementing this would entail inserting some JavaScript into all the forms. The mid-tier does not use a template engine that would make this kinds of change trivial. What you have to do is either alter the stock JavaScript files to write the function to the pages. Whether such a thing is possible or not I don't know as I haven't played with the stock JavaScript files in a while. Axton Grams On Thu, Feb 2, 2012 at 1:50 PM, swanand deshpande swanand.deshpa...@gmail.com wrote: ** As per my understanding there is no configuration setting but i am also curious to see replies from others Thanks, Swanand On Thu, Feb 2, 2012 at 12:44 PM, Basil Webster ba...@remex.co.za wrote: ** Hi All, I have a request to notify users, that access the system via mid tier, as soon as their session expires instead of them invoking some kind of action. For example, user opens the incident form leaves their session idle for more than the allowed time. Instead of them coming back and maybe typing in fields and selecting a button \ link or workflow that must access the system and only then being presented with the timeout message, can it be “popped” to their session as soon as it becomes idle. We are not interested in any custom external app’s etc, only what is potentially configurable in the OoTB system. Regards, Basil _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Mid Tier Session Timeout
But if you're vision impaired you can't see that. - Original Message - From: David Easter david_eas...@bmc.com To: arslist@ARSLIST.ORG Sent: Thursday, February 2, 2012 4:25:20 PM Subject: Re: Mid Tier Session Timeout There is a timer at the bottom of the browser that does display how long until the timeout occurs - and by logical extension would indicate a timeout if the number were at 0 minutes. https://communities.bmc.com/communities/message/219802 From the Mid-Tier Guide: A session timeout clock in the status bar appears in the web browser of each user session. The clock shows how much time is left before an HTTP session will time out. If a user is logged in and performs any activity in an application on the mid tier, the clock’s timer starts over. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Thursday, February 02, 2012 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Session Timeout This is actually a Section 508 compliance item (or close to it) - the need for the browser to alert the user that their session is about to expire and ask if they need more time. It basically relates to form entry, but is applicable to Remedy. - Original Message - From: Basil Webster ba...@remex.co.za To: arslist@ARSLIST.ORG Sent: Thursday, February 2, 2012 3:20:28 PM Subject: Re: Mid Tier Session Timeout ** Thanks Axton. As you say it’s getting very complicated. I am personal not really sympathetic to this request by our customer but have to explore it. Basil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: 02 February 2012 10:15 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Session Timeout ** I don't see how the mid-tier server could send a message to the browser to pop the alert. With that said, an alternate approach is to have something on the browser side poll the server to check the state of the session. Sadly, this will most likely keep the session alive. I'm not seeing a good way to do this. You could set up something outside the mid-tier that the browser could poll to check the status of the session. This could work, but it's starting to get overly complicated. You could do something simple like a JavaScript alert that fires on a timer where the timer coincides with the applicable session timeout (taking into account anything that expires the session, such as a load balancer, sso solution, midtier, j2ee container, etc.). Implementing this would entail inserting some JavaScript into all the forms. The mid-tier does not use a template engine that would make this kinds of change trivial. What you have to do is either alter the stock JavaScript files to write the function to the pages. Whether such a thing is possible or not I don't know as I haven't played with the stock JavaScript files in a while. Axton Grams On Thu, Feb 2, 2012 at 1:50 PM, swanand deshpande swanand.deshpa...@gmail.com wrote: ** As per my understanding there is no configuration setting but i am also curious to see replies from others Thanks, Swanand On Thu, Feb 2, 2012 at 12:44 PM, Basil Webster ba...@remex.co.za wrote: ** Hi All, I have a request to notify users, that access the system via mid tier, as soon as their session expires instead of them invoking some kind of action. For example, user opens the incident form leaves their session idle for more than the allowed time. Instead of them coming back and maybe typing in fields and selecting a button \ link or workflow that must access the system and only then being presented with the timeout message, can it be “popped” to their session as soon as it becomes idle. We are not interested in any custom external app’s etc, only what is potentially configurable in the OoTB system. Regards, Basil _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
Re: Mid Tier Session Timeout
I think it needs to be a server transaction for the timer start over. -Swanand On Thu, Feb 2, 2012 at 3:25 PM, Easter, David david_eas...@bmc.com wrote: There is a timer at the bottom of the browser that does display how long until the timeout occurs - and by logical extension would indicate a timeout if the number were at 0 minutes. https://communities.bmc.com/communities/message/219802 From the Mid-Tier Guide: A session timeout clock in the status bar appears in the web browser of each user session. The clock shows how much time is left before an HTTP session will time out. If a user is logged in and performs any activity in an application on the mid tier, the clock’s timer starts over. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Thursday, February 02, 2012 12:33 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Session Timeout This is actually a Section 508 compliance item (or close to it) - the need for the browser to alert the user that their session is about to expire and ask if they need more time. It basically relates to form entry, but is applicable to Remedy. - Original Message - From: Basil Webster ba...@remex.co.za To: arslist@ARSLIST.ORG Sent: Thursday, February 2, 2012 3:20:28 PM Subject: Re: Mid Tier Session Timeout ** Thanks Axton. As you say it’s getting very complicated. I am personal not really sympathetic to this request by our customer but have to explore it. Basil From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Axton Sent: 02 February 2012 10:15 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Session Timeout ** I don't see how the mid-tier server could send a message to the browser to pop the alert. With that said, an alternate approach is to have something on the browser side poll the server to check the state of the session. Sadly, this will most likely keep the session alive. I'm not seeing a good way to do this. You could set up something outside the mid-tier that the browser could poll to check the status of the session. This could work, but it's starting to get overly complicated. You could do something simple like a JavaScript alert that fires on a timer where the timer coincides with the applicable session timeout (taking into account anything that expires the session, such as a load balancer, sso solution, midtier, j2ee container, etc.). Implementing this would entail inserting some JavaScript into all the forms. The mid-tier does not use a template engine that would make this kinds of change trivial. What you have to do is either alter the stock JavaScript files to write the function to the pages. Whether such a thing is possible or not I don't know as I haven't played with the stock JavaScript files in a while. Axton Grams On Thu, Feb 2, 2012 at 1:50 PM, swanand deshpande swanand.deshpa...@gmail.com wrote: ** As per my understanding there is no configuration setting but i am also curious to see replies from others Thanks, Swanand On Thu, Feb 2, 2012 at 12:44 PM, Basil Webster ba...@remex.co.za wrote: ** Hi All, I have a request to notify users, that access the system via mid tier, as soon as their session expires instead of them invoking some kind of action. For example, user opens the incident form leaves their session idle for more than the allowed time. Instead of them coming back and maybe typing in fields and selecting a button \ link or workflow that must access the system and only then being presented with the timeout message, can it be “popped” to their session as soon as it becomes idle. We are not interested in any custom external app’s etc, only what is potentially configurable in the OoTB system. Regards, Basil _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are -- S.J.Deshpande
Create a View form of a remote oracle DB on ARSystem (MS SQL)
Hello Listers, MS SQL 2005 on a SAN MS Windows 2003 Enterprise AR System 7.6.03 Build 001 Our system connects to a remote Sybase DB via the DB Link for ARS Croom Consulting. The Sybase DB is being replaced by an Oracle DB. We only need to read data so I am trying to make the oracle connection with a View form. The MS SQL dba created a Linked server to the Oracle DB and confirmed the connectivity. In the View form should I use the MS SQL connection string or an Oracle connection string? linkname.db_name.owner.table or db_name.table@linkname The value that I tried to load was the ORAORQ10.propmgt.propmgt.equipment. That gives an ARERR 552 message I have also tried propmgt.equipment@ORAORQ10 That gives ARERR 481 but I'm not sure if the table not found is because of case sensitivity or just the wrong connection string format. I've successfully connected to a different linked db but it is a remote MS SQL so I use the link.db.owner.table format for that. Thanks in advance. --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Create a View form of a remote oracle DB on ARSystem (MS SQL)
I believe it is Case sensitive. All Oracle table and view names are uppercase. Try link.db.OWNER.TABLE You may find it cleaner to create a local database view that does the remote query. Then you should not have to worry about the case sensitivity from Remedy. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Reiser, John J Sent: Thursday, February 02, 2012 3:50 PM To: arslist@ARSLIST.ORG Subject: Create a View form of a remote oracle DB on ARSystem (MS SQL) Hello Listers, MS SQL 2005 on a SAN MS Windows 2003 Enterprise AR System 7.6.03 Build 001 Our system connects to a remote Sybase DB via the DB Link for ARS Croom Consulting. The Sybase DB is being replaced by an Oracle DB. We only need to read data so I am trying to make the oracle connection with a View form. The MS SQL dba created a Linked server to the Oracle DB and confirmed the connectivity. In the View form should I use the MS SQL connection string or an Oracle connection string? linkname.db_name.owner.table or db_name.table@linkname The value that I tried to load was the ORAORQ10.propmgt.propmgt.equipment. That gives an ARERR 552 message I have also tried propmgt.equipment@ORAORQ10 That gives ARERR 481 but I'm not sure if the table not found is because of case sensitivity or just the wrong connection string format. I've successfully connected to a different linked db but it is a remote MS SQL so I use the link.db.owner.table format for that. Thanks in advance. --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Create a View form of a remote oracle DB on ARSystem (MS SQL)
Agreed, I usually create a local view in these instances. I have found it
give me a bit more flexibility and it you don't have to make changes to the
View Form when things change on the remote side; just the View needs
updating.
Try linkname*..*owner.table
Notice there are two dots between the linkname and owner (schema if I
remember my Oracle terminology correctly) name. I don't remember exactly
why this is I just remember to try it when I have issues doing this kind of
work. (maybe because I am skipping one of the parameters {db?})
Jason
On Thu, Feb 2, 2012 at 1:59 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
I believe it is Case sensitive. All Oracle table and view names are
uppercase. Try link.db.OWNER.TABLE
You may find it cleaner to create a local database view that does the
remote query. Then you should not have to worry about the case sensitivity
from Remedy.
Fred
-Original Message-
From: Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] On Behalf Of Reiser, John J
Sent: Thursday, February 02, 2012 3:50 PM
To: arslist@ARSLIST.ORG
Subject: Create a View form of a remote oracle DB on ARSystem (MS SQL)
Hello Listers,
MS SQL 2005 on a SAN
MS Windows 2003 Enterprise
AR System 7.6.03 Build 001
Our system connects to a remote Sybase DB via the DB Link for ARS Croom
Consulting.
The Sybase DB is being replaced by an Oracle DB.
We only need to read data so I am trying to make the oracle connection
with a View form.
The MS SQL dba created a Linked server to the Oracle DB and confirmed the
connectivity.
In the View form should I use the MS SQL connection string or an Oracle
connection string?
linkname.db_name.owner.table or db_name.table@linkname
The value that I tried to load was the ORAORQ10.propmgt.propmgt.equipment.
That gives an ARERR 552 message
I have also tried propmgt.equipment@ORAORQ10
That gives ARERR 481 but I'm not sure if the table not found is because
of case sensitivity or just the wrong connection string format.
I've successfully connected to a different linked db but it is a remote MS
SQL so I use the link.db.owner.table format for that.
Thanks in advance.
---
John J. Reiser
Remedy Developer/Administrator
Senior Software Development Analyst
Lockheed Martin - MS2
The star that burns twice as bright burns half as long.
Pay close attention and be illuminated by its brilliance. - paraphrased by
me
___
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Re: Help: Oracle Error - New Installation 7.5P4 ARS
We have checked PATHS, PERMISSION, ROLES, .please help
additional information:
Logs errors,
Feb 02 2012 11:09:10.727 AM
-0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=[INVALID_OCI_LIB_PERMISSION[String:ORACLE]]}
(Feb 02 2012 11:09:10.728 AM
-0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
VALIDATION_WARNING_RESULT],Detail=[VALID_PRE_CREATEDB_MODE[String:aradmin];INVALID_ARSERVER_NOT_ENOUGH_MEMORY]}
(Feb 02 2012 11:09:10.773 AM
-0500),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
LOG EVENT {Description=[COMPLETED
InstallationTask],Detail=[com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseInformationValidationTask]}
(Feb 02 2012 11:09:10.794 AM
-0500),INFO,com.bmc.install.builder.installanywhere.InstallationPanel,
LOG EVENT {Description=[CREATED
InstallationPanelDelegate],Detail=[com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ui.ARServerDatabaseInformationValidationPanelDelegate]}
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Re: Help: Oracle Error - New Installation 7.5P4 ARS
Since you didn't specify what OS I can only be general
INVALID_OCI_LIB_PERMISSION sounds like it is the permissions to the actual
Oracle library files on the server. Perhaps you don't have rights to the
directories they reside in.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of D Dussie
Sent: Thursday, February 02, 2012 5:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help: Oracle Error - New Installation 7.5P4 ARS
We have checked PATHS, PERMISSION, ROLES, .please help
additional information:
Logs errors,
Feb 02 2012 11:09:10.727 AM
-0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=[INVALID_OCI_LIB_PERMISSION[String:ORACLE]]}
(Feb 02 2012 11:09:10.728 AM
-0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
VALIDATION_WARNING_RESULT],Detail=[VALID_PRE_CREATEDB_MODE[String:aradmin];INVALID_ARSERVER_NOT_ENOUGH_MEMORY]}
(Feb 02 2012 11:09:10.773 AM
-0500),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
LOG EVENT {Description=[COMPLETED
InstallationTask],Detail=[com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseInformationValidationTask]}
(Feb 02 2012 11:09:10.794 AM
-0500),INFO,com.bmc.install.builder.installanywhere.InstallationPanel,
LOG EVENT {Description=[CREATED
InstallationPanelDelegate],Detail=[com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ui.ARServerDatabaseInformationValidationPanelDelegate]}
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Re: Help: Oracle Error - New Installation 7.5P4 ARS
Thanks FRED,
I'm running the installer as root and root is a member dba group.
However, what I found was KA306790, which stating that the service name
cannot be fully qualified. So i'm waiting on my dba to change the
tnsnames.ora and restart the listner.
Crossfingers!
Grooms, Frederick W wrote:
Since you didn't specify what OS I can only be general
INVALID_OCI_LIB_PERMISSION sounds like it is the permissions to the
actual Oracle library files on the server. Perhaps you don't have rights
to the directories they reside in.
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of D Dussie
Sent: Thursday, February 02, 2012 5:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Help: Oracle Error - New Installation 7.5P4 ARS
We have checked PATHS, PERMISSION, ROLES, .please help
additional information:
Logs errors,
Feb 02 2012 11:09:10.727 AM
-0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
VALIDATION_ERROR_RESULT],Detail=[INVALID_OCI_LIB_PERMISSION[String:ORACLE]]}
(Feb 02 2012 11:09:10.728 AM
-0500),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
VALIDATION_WARNING_RESULT],Detail=[VALID_PRE_CREATEDB_MODE[String:aradmin];INVALID_ARSERVER_NOT_ENOUGH_MEMORY]}
(Feb 02 2012 11:09:10.773 AM
-0500),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
LOG EVENT {Description=[COMPLETED
InstallationTask],Detail=[com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseInformationValidationTask]}
(Feb 02 2012 11:09:10.794 AM
-0500),INFO,com.bmc.install.builder.installanywhere.InstallationPanel,
LOG EVENT {Description=[CREATED
InstallationPanelDelegate],Detail=[com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ui.ARServerDatabaseInformationValidationPanelDelegate]}
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--
View this message in context:
http://old.nabble.com/Help%3A-Oracle-Error---New-Installation-7.5P4-ARS-tp33251560p33254033.html
Sent from the ARS (Action Request System) mailing list archive at Nabble.com.
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Re: WWRUG12 - Prepare for the Call For Papers!
It's not about having time, but about the cost of travelling. I can't afford a Spain - USA travel right now. On Thu, Feb 2, 2012 at 20:33, Jason Miller jason.mil...@gmail.com wrote: ** And don't forget the RRR flashlights! I use mine all the time. Jason On Thu, Feb 2, 2012 at 6:54 AM, Misi Mladoniczky m...@rrr.se wrote: Hi, You should make an effort to make room in your schedule, it is well worth while to attend! Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. I have no possibility to attend the conference. My question is: What are my options? Can I attend it remotely (via webex, for instance, or recorded videos?). Also, will the papers released to public or will be only delivered to attendants? Also, Can I access previous years papers? Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Thu, Feb 2, 2012 at 07:53, bullcreek.com bauti...@bullcreek.com wrote: Hi Listers, Just a heads up to let you all know that we will soon be putting out a call for papers for the WWRUG12 to be held this year in San Jose, California. Now is the time to prepare your topics for our upcoming conference. We are looking for topics that fall into categories such as Case Studies (challenges you or your customers have faced and how you overcame them), Tips and Tricks (not just limited to ITSM, but anything Remedy related that you feel could help your fellow listers), Tools and Applications that help you get your daily work done (or ways to leverage existing tools/apps), Integrations that are related to our beloved AR System or apps built on it, etc. You will need to provide us with a synopsis of your proposed paper, how it relates to the AR System, the benefits it provides, the level of technical expertise it pertains to, which category it falls into (Case Study, Tips Tricks, Tools, Applications, Integrations, etc.), be able to present it in a 45 minute timeslot that includes a brief introduction, your topic, preferably a live working demo of your idea (not just powerpoint slides), and at least ten minutes for questions and answers at the end of your 45 minute window. For those of you that have come across some valuable information you are just dying to share with your colleagues, now is the time to gear up to be a Remedy Rockstar and share your knowledge with your Remedy family. For those with updates to tools/apps that have made their way into our lives, we look forward to learning about the new functionality in the latest releases. It doesn't have to be Earth Shattering but needs to be of value at any level (remember we always have some new folks every year). I talk to enough of you who are Customers, Partners, or Employees of BMC to know that in addition to the ideas presented on the List there are some very cool ideas being shared about how to do things that either haven't been done before, reminders of things that we take for granted, or improvements on the way things have been done in the past using our current toolsets and methodologies. In addition we will be looking for BMC to share with us some of their new developments in the AR System, Applications and Integrations and how we can leverage them at our jobs and for our customers. Our goal is to get the papers approved and the topics published as early as possible to allow you more time to take the agenda to your management and get approval to attend along with the growing number of attendees (yes we have grown each year). In just a few short weeks, we will open the Call for Papers, publish the timeline and provide an online (Remedy based) app for you to enter
Re: Mid Tier Session Timeout
Thanks to all that responded. Regards, Basil Webster | Support Manager | Remex Group Email: ba...@remex.co.zamailto:ba...@remex.co.za | www.remex.co.zahttp://www.remex.co.za/ Tel: +27 (0) 12 756 4227/8 | Cell: +27 (0) 82 452 9389 | Fax: +27 (0) 86 540 9224 | Centurion Close | Suite 2C | 119 Gerhard Street | Centurion CBD | South Africa | [cid:image001.jpg@01CCE252.FD6F7EC0] From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of swanand deshpande Sent: 02 February 2012 11:34 PM To: arslist@ARSLIST.ORG Subject: Re: Mid Tier Session Timeout ** I think it needs to be a server transaction for the timer start over. -Swanand On Thu, Feb 2, 2012 at 3:25 PM, Easter, David david_eas...@bmc.commailto:david_eas...@bmc.com wrote: There is a timer at the bottom of the browser that does display how long until the timeout occurs - and by logical extension would indicate a timeout if the number were at 0 minutes. https://communities.bmc.com/communities/message/219802 From the Mid-Tier Guide: A session timeout clock in the status bar appears in the web browser of each user session. The clock shows how much time is left before an HTTP session will time out. If a user is logged in and performs any activity in an application on the mid tier, the clock's timer starts over. -David J. Easter Manager of Product Management, Remedy Platform BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Thursday, February 02, 2012 12:33 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Mid Tier Session Timeout This is actually a Section 508 compliance item (or close to it) - the need for the browser to alert the user that their session is about to expire and ask if they need more time. It basically relates to form entry, but is applicable to Remedy. - Original Message - From: Basil Webster ba...@remex.co.zamailto:ba...@remex.co.za To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Sent: Thursday, February 2, 2012 3:20:28 PM Subject: Re: Mid Tier Session Timeout ** Thanks Axton. As you say it's getting very complicated. I am personal not really sympathetic to this request by our customer but have to explore it. Basil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: 02 February 2012 10:15 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Mid Tier Session Timeout ** I don't see how the mid-tier server could send a message to the browser to pop the alert. With that said, an alternate approach is to have something on the browser side poll the server to check the state of the session. Sadly, this will most likely keep the session alive. I'm not seeing a good way to do this. You could set up something outside the mid-tier that the browser could poll to check the status of the session. This could work, but it's starting to get overly complicated. You could do something simple like a JavaScript alert that fires on a timer where the timer coincides with the applicable session timeout (taking into account anything that expires the session, such as a load balancer, sso solution, midtier, j2ee container, etc.). Implementing this would entail inserting some JavaScript into all the forms. The mid-tier does not use a template engine that would make this kinds of change trivial. What you have to do is either alter the stock JavaScript files to write the function to the pages. Whether such a thing is possible or not I don't know as I haven't played with the stock JavaScript files in a while. Axton Grams On Thu, Feb 2, 2012 at 1:50 PM, swanand deshpande swanand.deshpa...@gmail.commailto:swanand.deshpa...@gmail.com wrote: ** As per my understanding there is no configuration setting but i am also curious to see replies from others Thanks, Swanand On Thu, Feb 2, 2012 at 12:44 PM, Basil Webster ba...@remex.co.zamailto:ba...@remex.co.za wrote: ** Hi All, I have a request to notify users, that access the system via mid tier, as soon as their session expires instead of them invoking some kind of action. For example, user opens the incident form leaves their session idle for more than the allowed time. Instead of them coming back and maybe typing in fields and selecting a button \ link or workflow that must access the system and only then being presented with the timeout message, can it be popped to their session as soon as it becomes idle. We are not interested in any custom
