Re: ITSM Assignee - Timetable
Below idea can be automated if you use assignment engine to do the assignments based on a rule. 1) Form A which has information of all the consultant along with the shift timing. 2) an escalation written on this form which will set the availabity of the consutlant to not available/on vacation on the people form 3) In your assignment rule add a qualification to select only records which has the availability not set to 'not available/on vacation' This way only assignee which are available during a timeframe will get the tickets assigned. On Tue, Jul 17, 2012 at 6:28 PM, Rajesh Nair rajesh.nair@gmail.comwrote: ** Had a same requirement for me, long back but to some other reason it did not kick off, but had a thought of how to do it, but this was going to be a manual activty for the shift leads/manager 1) Form A which has information of all the consultant along with the shift timing. 2) an escalation written on this form which will set the availabity of the consutlant to not available/on vacation on the people form 3) once the status is set as available the consultant is visible in the drop down. Had another idea, instead of doing this in manual way, as soon as the consultant logs in the status value in the people form is set to available and this consutlant is see the drop down of the Group. one more a stupid idea pop up a window which say this consutlant is not working in this shift all this point might sound novice though :) regadrs rajesh On Tue, Jul 17, 2012 at 6:04 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: No...I'm looking to say UserA is available Mon-Fri 8A-8P UserB is available Mon-Fri 8P-8A And during those timeframes, have User A in the assignee listand not when not during those timeframes... -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Monday, July 16, 2012 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Assignee - Timetable Do you mean from My profile under Support Groups -- Update Support Groups and Roles for individual groups or Mark All Unavailable Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Monday, July 16, 2012 5:00 PM To: arslist@arslist.org Subject: ITSM Assignee - Timetable Oklooking for a feature that doesn't seem to exist, but seems reasonable that I'm just missing it We have found where you can schedule a group's availability, but not able to find a PERSON's availability. Need to basically be able to say this person is available to receive tickets from this time to that time on these dayswhere can I find that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM Assignee - Timetable
I have doubt on this. if you say automating the process the why do you need point 1 and 2. if you going to use point 1 and 2 then their is no need to do any thing in the assignment engine, as the system will automatically populate the name of the consultants in the drop down if status = available from the people form. On Wed, Jul 18, 2012 at 11:49 AM, Rajendra Kapale rajendra...@gmail.comwrote: ** Below idea can be automated if you use assignment engine to do the assignments based on a rule. 1) Form A which has information of all the consultant along with the shift timing. 2) an escalation written on this form which will set the availabity of the consutlant to not available/on vacation on the people form 3) In your assignment rule add a qualification to select only records which has the availability not set to 'not available/on vacation' This way only assignee which are available during a timeframe will get the tickets assigned. On Tue, Jul 17, 2012 at 6:28 PM, Rajesh Nair rajesh.nair@gmail.comwrote: ** Had a same requirement for me, long back but to some other reason it did not kick off, but had a thought of how to do it, but this was going to be a manual activty for the shift leads/manager 1) Form A which has information of all the consultant along with the shift timing. 2) an escalation written on this form which will set the availabity of the consutlant to not available/on vacation on the people form 3) once the status is set as available the consultant is visible in the drop down. Had another idea, instead of doing this in manual way, as soon as the consultant logs in the status value in the people form is set to available and this consutlant is see the drop down of the Group. one more a stupid idea pop up a window which say this consutlant is not working in this shift all this point might sound novice though :) regadrs rajesh On Tue, Jul 17, 2012 at 6:04 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: No...I'm looking to say UserA is available Mon-Fri 8A-8P UserB is available Mon-Fri 8P-8A And during those timeframes, have User A in the assignee listand not when not during those timeframes... -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Monday, July 16, 2012 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Assignee - Timetable Do you mean from My profile under Support Groups -- Update Support Groups and Roles for individual groups or Mark All Unavailable Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Monday, July 16, 2012 5:00 PM To: arslist@arslist.org Subject: ITSM Assignee - Timetable Oklooking for a feature that doesn't seem to exist, but seems reasonable that I'm just missing it We have found where you can schedule a group's availability, but not able to find a PERSON's availability. Need to basically be able to say this person is available to receive tickets from this time to that time on these dayswhere can I find that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: help reseting application password for Flashboards 7604
Hi, if running from the flashboards directory, you can use the syntax: D:\Program Files\BMC Software\ARSystem\flashboardsjava -classpath .;D:\Program Files\BMC Software\ARSystem\flashboard s\* -DflashInstallPath=D:\program files\BMC Software\ARSystem\flashboards FBDriver This should work (as shown below on my system): --- X:\Program Files\BMC Software\ARSystem\flashboardsjava -classpath .;X:\Program Files\BMC Software\ARSystem\flashboards \* -DflashInstallPath=X:\Program Files\BMC Software\ARSystem\flashboards FBDriver Flashboard Driver PasswordMisc -- set (spw) quit (q) Enter the command : --- It appears the -DflashInstallPath command line switch is needed to point to the config files used by the flashd7604_build002.jar file (as java -cp . FBDriver throws dependency errors ) Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: 18 July 2012 01:57 To: arslist@ARSLIST.ORG Subject: help reseting application password for Flashboards 7604 ** I keep getting the below error no matter the syntax variation I try: D:\program files\BMC Software\ARSystem\flashboardsjava -classpath .:arutil7604_ build002.jar;flashd7604_build002.jar;-DflashInstallPath=D:\program files\BMC So ftware\ARSystem\flashboards FBDriver Exception in thread main java.lang.NoClassDefFoundError: FBDriver Caused by: java.lang.ClassNotFoundException: FBDriver at java.net.URLClassLoader$1.run(Unknown Source) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) Could not find the main class: FBDriver. Program will exit. This is on a windows box (windows 2008 x64) The flashboard guide 7.6.04 page 84/92 says: java -classpath arutil7603_build001.jar;flashd7603_build001.jar; -DflashInstallPath=FlashboardsInstallationDirectory FBDriver It doesn't say change DflashInstallPath=FlashboardsInstallationDirectory - and whether this is a variable or not - I'm assuming they want me to update to actual path name I tried: java -classpath arutil7604_build002.jar;flashd7604_build002.jar;-DflashInstallPath=Flashboar dsInstallationDirectory FBDriver I tried: java -classpath arutil7604_build002.jar;flashd7604_build002.jar;-DflashInstallPath=D:\progr am files\BMC Software\ARSystem\flashboards FBDriver I tried adding .: - see https://kb.bmc.com/infocenter/index?page=content https://kb.bmc.com/infocenter/index?page=contentid=KA334313actp=searchvi ewlocale=en_USsearchid=1342572704320 id=KA334313actp=searchviewlocale=en_USsearchid=1342572704320 java -classpath .:arutil7604_build002.jar;flashd7604_build002.jar;-DflashInstallPath=Flashbo ardsInstallationDirectory FBDriver java -classpath .:arutil7604_build002.jar;flashd7604_build002.jar;-DflashInstallPath=D:\pro gram files\BMC Software\ARSystem\flashboards FBDriver No luck..??? I'm probably missing something obvious, but it's been a long day and I can't spot it. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Flashboards and time axis
FOUND! It's a property of the flashboard. When opening the flashboard at the properties tab, there is one to set X axis as time based. Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. On Tue, Jul 17, 2012 at 5:55 PM, Axton axton.gr...@gmail.com wrote: ** You have to use historical data to show a time series. Hivhly annoying. You can manually create the historical data by pushing your data into the fb hiatory form. On Jul 17, 2012 1:15 AM, Jose Huerta jose.hue...@sm2baleares.es wrote: ** Sorry for pulling up this question, but it's important to me. Thanks! On Mon, Jul 16, 2012 at 10:51 AM, Jose Huerta jose.hue...@sm2baleares.es wrote: Hi listers, I have a requirement from a customer that we can't accomplish, but I'm sure that it is possible. I have a form with these fields, among others: - ActualDate: A date value, indicating to which date is related the request. - Value: The value to show at the graph. - IdParent: Each request is related to a partent. A parent has a set of requests for several days. - Dummy: A field that always holds the word: Payment. I want to show a trend line for one parent and see the sum of requests for each day. So I created a variable with these characteristics: Expression: Value Group By 1: ActualDate Group By 2: Dummy No summary or historical data. I created a flashboard, Line, RealTime, with this variable. I created a form with a view field holding the flashboard, and a table filed holding the parents. Each time a parent is choosen, the view field is update with a customQual parameter, restricting the flashboard to show only the related requests (IdParent = ) My problem is the next: First: I don't see the labels of the days. I mean, If I roll over a value I can see the date, but at the graph the days names are not shown. Second: Values are equidistant. For instance, If I have a register for 4/1/2012, another for 4/2/2012 and another for 4/10/2012, I see the three dots separated by the same distance. The desired behavior is to show registers from 4/1/2012 and 4/2/2012 much closer between them than from 4/10/2012. To summarize, I want the same behavior like it appears on the SLA trends on the SLM Manager console. Any Idea or help? Regards, Jose M. Huerta Project Manager** Movil: 661 665 088 Telf.: 971 75 03 24 Fax: 971 75 07 94 http://www.sm2baleares.es/ SM2 Baleares S.A. C/Rita Levi Edificio SM2 Parc Bit 07121 Palma de Mallorca http://es-es.facebook.com/pages/SM2-Baleares/158608627954 http://twitter.com/#!/SM2Baleares http://www.linkedin.com/company/sm2-baleares La información contenida en este mensaje de correo electrónico es confidencial. La misma, es enviada con la intención de que únicamente sea leída por la persona(s) a la(s) que va dirigida. El acceso a este mensaje por otras personas no está autorizado, por lo que en tal caso, le rogamos que nos lo comunique por la misma vía, se abstenga de realizar copias del mensaje o remitirlo o entregarlo a otra persona y proceda a borrarlo de inmediato. P Por favor, no imprima este mensaje ni sus documentos adjuntos si no es necesario. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are image003.jpgimage002.jpgimage001.jpgimage004.jpg
Re: Weird Normalization behaviour
Hi, I also run normalization simulation job, and strangely the job succeeds but when I run normalization job, it failed. The data is same. Please suggest what to check. With Regards, Anuj Dua 199 6596 From: Anuj DUA Sent: Wednesday, July 18, 2012 9:45 AM To: arslist@ARSLIST.ORG Subject: RE: Weird Normalization behaviour Hi, If by class mapping, your reference is to 'Attribute list' column in class configuration tab, then no such mapping is done by me. At configuration level, I have not changed anything. Everything is default. Just to clarify again, the entries created manually and via AIE tool are exactly same, with normalization status set to default. On running the normalization, it normalizes the entry created manually but does not normalizes the AIE entry. With Regards, Anuj Dua 199 6596 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of ITSM.Support Sent: Tuesday, July 17, 2012 10:58 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Weird Normalization behaviour ** Hi, Cause for this issue is the 'Normalization Status' Field. This is a selection field with below values. Selection Values ID Other 10 Not Normalized 20 Not Applicable For Normalization 30 Normalization Failed 40 Normalized but Not Approved 50 Normalized and Approved 60 Modified After Last Normalization 70 This field is referred / updated after and before the normalization for each record. By default this field is not on the default view. If value of this field is 'Not Normalized' for a record, then only this record is normalized. When we update or created an entry, its values is automatically set to 'Not Normalized'. Please let us know if you are trying to map this field in 'Class Mapping' with value other than 'Not Normalized'. The solution is either you should not map this attribute / field, or this field must be mapped with 'Not Normalized' value in order to normalize the record. HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: i...@vyomlabs.commailto:i...@vyomlabs.com || Web Site: www.vyomlabs.comhttp://www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Anuj DUA Sent: Friday, July 13, 2012 9:57 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Weird Normalization behaviour ** Hello All, I have an issue while normalizing entries in product CI. When I create entry through AIE tool, it does not normalize When the same entries are created manually, they get normalize. Here, I have checked all configurations - 1)Normalization configuration 2)NE:ProductAlias form 3)Product catalog entry The entries created manually and via AIE are same. Kindly suggest what could be the reason ? With Regards, Anuj Dua 199 6596 _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: FW: ITSM Assignee - Timetable
** I have doudt on this. if you are following point 1 and 2 then why do you need to go with assighment engine as the system itself takes care of visiblity of the user in the drop down depending on the status. Regards Rajesh ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rajendra Kapale *Sent:* 18 July 2012 11:50 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: ITSM Assignee - Timetable ** ** ** Below idea can be automated if you use assignment engine to do the assignments based on a rule. 1) Form A which has information of all the consultant along with the shift timing. 2) an escalation written on this form which will set the availabity of the consutlant to not available/on vacation on the people form 3) In your assignment rule add a qualification to select only records which has the availability not set to 'not available/on vacation' This way only assignee which are available during a timeframe will get the tickets assigned. ** ** On Tue, Jul 17, 2012 at 6:28 PM, Rajesh Nair rajesh.nair@gmail.com wrote: ** Had a same requirement for me, long back but to some other reason it did not kick off, but had a thought of how to do it, but this was going to be a manual activty for the shift leads/manager 1) Form A which has information of all the consultant along with the shift timing. 2) an escalation written on this form which will set the availabity of the consutlant to not available/on vacation on the people form 3) once the status is set as available the consultant is visible in the drop down. Had another idea, instead of doing this in manual way, as soon as the consultant logs in the status value in the people form is set to available and this consutlant is see the drop down of the Group. one more a stupid idea pop up a window which say this consutlant is not working in this shift all this point might sound novice though :) regadrs rajesh On Tue, Jul 17, 2012 at 6:04 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: No...I'm looking to say UserA is available Mon-Fri 8A-8P UserB is available Mon-Fri 8P-8A And during those timeframes, have User A in the assignee listand not when not during those timeframes... -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Monday, July 16, 2012 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Assignee - Timetable Do you mean from My profile under Support Groups -- Update Support Groups and Roles for individual groups or Mark All Unavailable Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Monday, July 16, 2012 5:00 PM To: arslist@arslist.org Subject: ITSM Assignee - Timetable Oklooking for a feature that doesn't seem to exist, but seems reasonable that I'm just missing it We have found where you can schedule a group's availability, but not able to find a PERSON's availability. Need to basically be able to say this person is available to receive tickets from this time to that time on these dayswhere can I find that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com
Class at BMC Houston This Week! 7-16 to 7-20
Is anyone here at BMC today for the 7.7 deep dive in the RUSK room? We are in the Titus room doing our SMR class. (Next to the coffee bar) We have an awesome instructor. Felicia Turk! Claire Sanford Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Class at BMC Houston This Week! 7-16 to 7-20
I'm not there but I know Felicia! Say hello! Sent from my iPhone On Jul 18, 2012, at 9:21 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Is anyone here at BMC today for the 7.7 deep dive in the RUSK room? We are in the Titus room doing our SMR class. (Next to the coffee bar) We have an awesome instructor. Felicia Turk! *Claire Sanford* Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 claire.sanf...@memorialhermann.org ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: help reseting application password for Flashboards 7604
Thanks so much Carl - that worked. I think it is time for BMC to update their doc on this process. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com T 972.431.1518 F 972.431.1027 jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Carl Wilson Sent: Wednesday, July 18, 2012 4:06 AM To: arslist@arslist.org Subject: Re: help reseting application password for Flashboards 7604 ** Hi, if running from the flashboards directory, you can use the syntax: D:\Program Files\BMC Software\ARSystem\flashboardsjava -classpath .;D:\Program Files\BMC Software\ARSystem\flashboard s\* -DflashInstallPath=D:\program files\BMC Software\ARSystem\flashboards FBDriver This should work (as shown below on my system): --- X:\Program Files\BMC Software\ARSystem\flashboardsjava -classpath .;X:\Program Files\BMC Software\ARSystem\flashboards \* -DflashInstallPath=X:\Program Files\BMC Software\ARSystem\flashboards FBDriver Flashboard Driver PasswordMisc -- set (spw) quit (q) Enter the command : --- It appears the -DflashInstallPath command line switch is needed to point to the config files used by the flashd7604_build002.jar file (as java -cp . FBDriver throws dependency errors ) Cheers Carl http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: 18 July 2012 01:57 To: arslist@ARSLIST.ORG Subject: help reseting application password for Flashboards 7604 ** I keep getting the below error no matter the syntax variation I try: D:\program files\BMC Software\ARSystem\flashboardsjava -classpath .:arutil7604_ build002.jar;flashd7604_build002.jar;-DflashInstallPath=D:\program files\BMC So ftware\ARSystem\flashboards FBDriver Exception in thread main java.lang.NoClassDefFoundError: FBDriver Caused by: java.lang.ClassNotFoundException: FBDriver at java.net.URLClassLoader$1.run(Unknown Source) at java.security.AccessController.doPrivileged(Native Method) at java.net.URLClassLoader.findClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) at sun.misc.Launcher$AppClassLoader.loadClass(Unknown Source) at java.lang.ClassLoader.loadClass(Unknown Source) Could not find the main class: FBDriver. Program will exit. This is on a windows box (windows 2008 x64) The flashboard guide 7.6.04 page 84/92 says: java -classpath arutil7603_build001.jar;flashd7603_build001.jar; -DflashInstallPath=FlashboardsInstallationDirectory FBDriver It doesn't say change DflashInstallPath=FlashboardsInstallationDirectory - and whether this is a variable or not - I'm assuming they want me to update to actual path name I tried: java -classpath arutil7604_build002.jar;flashd7604_build002.jar;-DflashInstallPath=Flash boardsInstallationDirectory FBDriver I tried: java -classpath arutil7604_build002.jar;flashd7604_build002.jar;-DflashInstallPath=D:\p rogram files\BMC Software\ARSystem\flashboards FBDriver I tried adding .: - see https://kb.bmc.com/infocenter/index?page=contentid=KA334313actp=search viewlocale=en_USsearchid=1342572704320 java -classpath .:arutil7604_build002.jar;flashd7604_build002.jar;-DflashInstallPath=Fla shboardsInstallationDirectory FBDriver java -classpath .:arutil7604_build002.jar;flashd7604_build002.jar;-DflashInstallPath=D: \program files\BMC Software\ARSystem\flashboards FBDriver No luck??? I'm probably missing something obvious, but it's been a long day and I can't spot it. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Class at BMC Houston This Week! 7-16 to 7-20
7.7? will it cover 8.0.01? On Wed, Jul 18, 2012 at 9:19 AM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Is anyone here at BMC today for the 7.7 deep dive in the RUSK room? We are in the Titus room doing our SMR class. (Next to the coffee bar) ** ** We have an awesome instructor. Felicia Turk! ** ** *Claire Sanford* Information Systems Division Memorial Hermann Healthcare System System Services Tower North - 2:105 920 Frostwood, Houston, TX 77024 claire.sanf...@memorialhermann.org ** ** ** ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
JOB: Remedy Administrator opening in Colorado Springs, CO or Cleveland, OH
TEKsystems is searching for an ITSM Remedy Administrator for one of our best clients. Below is the job description and details for the ITSM Remedy Admin position that is currently open to candidates in both Colorado Springs or Cleveland candidates. These positions are 6 month renewing contracts with a high likelihood to go long-term. This position is part of Remedy Production Engineering Group. The goal of the Remedy Production Engineering group is to ensure reliability and availability of the Remedy ITSM suite of products (CMDB, Asset, Incident and Problem Management, Service Request Management, Service Level Management, Change Management, and RKM) in addition to other application and integrations (Demand, IT Portal, TelAlert, BEM, etc). Production Engineering assumes responsibility for service, monitoring and control of the production environments, management of implementation, and training of Operations. Core Responsibilities: - Provide leadership and direction for implementation of Remedy platform projects - accountable for the successful delivery, implementation and servicing of application, infrastructure and related processes to production. - Create operational turnover documentation and training for Operations as well as others on the Production Engineering Team for supported tools and infrastructures. - Perform Tier IV level support in resolving complex and critical issues for the complete Service Management tool suite and related interfaces to/from the Remedy system including event management. - Proactively monitor and report on the health of the system infrastructures - Partner with other Engineering organizations to review tool process road maps, life cycles and licensing. - Keep tool infrastructures current (versions, patches, platforms, maintenance), supportable and stable - Recommendations for tool and infrastructure technology upgrades, support, remediation, training, maintenance, end of life. - Identifies process improvement opportunities - Works within the Service Management Tools Production Engineering team in providing consistent and quality services * There's a separate process team that works with business customers and IT app dev teams to establish the process associated with the implementation of Remedy/ITSM within the application based on the business-process flow and requirements. Therefore, this is not a process definition role. * The Remedy Production Engineering Team takes the defined process and translates it to the actual Remedy/ITSM implementation/deployment. They architect how the tool will work in production. There's a fine line here - they're not leading the process definition, but have to know what's possible within the tool and make recommendations for tweaking the process. Need to be savvy enough to understand the business reason, but consult to have changes made to the process so the tool can work most efficiently. * On occasion, they may need to work with the app dev teams and possibly the business customers if the requirements cannot be supported cleanly in the tool set. * Leadership skills in the context of this role require strong communications, negotiation, collaboration, and influence. However, this is not a manager role - leadership does not require directly managing teams or people. Require excellent verbal, written and presentation skills to build strong relationships with vendors, clients, co-workers; able to interface with all levels of management. For example, candidates must be able to express issues like this: o What: Start by explaining what the problem is.. o Impact: What is the business impact of the problem (i.e. why should we care?) Anticipate questions and concerns people will have. o Options: What specific options exist to address the problem and what are you doing about moving forward on these options? o Next steps: What is it that you are specifically going to do next, how will it impact your audience? If this position sounds interesting to you, please reach out to Mandy Riffel @ arif...@teksystems.commailto:arif...@teksystems.com or 719-866-6916. Thanks and have a great day! This electronic mail (including any attachments) may contain information that is privileged, confidential, and/or otherwise protected from disclosure to anyone other than its intended recipient(s). Any dissemination or use of this electronic mail or its contents (including any attachments) by persons other than the intended recipient(s) is strictly prohibited. If you have received this message in error, please notify us immediately by reply e-mail so that we may correct our internal records. Please then delete the original message (including any attachments) in its entirety. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Opinion - Tasks not Displayed on Parent Consoles
Greetings,We, as some of you may have, added a link to the Incident Management Console to open the task form and allow our users to search the TMS:Task form. However, one issue that we found is that if the Task search initiates from the Incident Management Console, the user then is unable open the parent form of the task by clicking on the Open button. Have you been able to find a workaround for this issue? The guilty active link seems to run a process: TMS:SHR:OpenRootRequestExists PERFORM-ACTION-SEND-EVENT @ ShowTicket InstanceID=ABC;FormName=CHG:Infrastructure Change;DisplayName=CRQABC; Your feedback is very much appreciated, Juan C. Figueroa Date: Thu, 5 Jul 2012 19:21:19 + From: shawn.pier...@sug.com Subject: Re: Opinion - Tasks not Displayed on Parent Consoles To: arslist@ARSLIST.ORG ** We built a Task Console for using on the landing page, although there is a defect in it that is preventing it from working correctly if you save it to your default profile, which BMC hasn’t been very helpful with since it’s custom. However I agree, Tasks should be much more visible, because there really isn’t a good way to see them if you need more detail than what is present in the Overview Console. A prime example is that you have no dates, so if you have a Change Request with a specific date range, and a set of Tasks related (that also have Scheduled Dates populated) there’s no simple way to see when you are supposed to work on your scheduled Tasks without opening each and every Task record. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell Sent: Thursday, July 05, 2012 2:05 PM To: arslist@ARSLIST.ORG Subject: Opinion - Tasks not Displayed on Parent Consoles ** Before I go butting heads with the BMC engineers on this one, I wanted to ask this group their opinion on this subject. Background: ITSM Suite 7.6.04 Tasks can be associated with several things with the ITSM Suite, including Incidents or Change Requests. When you create a task within Incident or Change, that INC or CRQ record becomes the parent record for that task. Current functionality: Tasks (regardless of their parent record) can only be viewed from the Overview Console/IT Home Page. When viewed in the Overview Console, the Parent Request ID (INC or CRQ) is part of the data displayed. Desired Functionality: Tasks can be viewed from the console related to their parent record. So if you create a task for an incident, the assignee can see that task from the Incident Console. Questions: 1) Does anybody else besides me find it odd that tasks cannot be viewed from the parent consoles? 2) Am I out of bounds for asking for such an RFE? Thanks, Tim _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ Private and confidential as detailed here. If you cannot access hyperlink, please e-mail sender. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: fts pluginsvr_config.xml question...
I recently worked with BMC on setting up FTS in a server group and was told that each secondary server references the FTS Collection Directory on the primary server by creating a shared folder to the location on the primary server (i.e. \\primaryserver\collection) and referencing this folder in the Administration Console/FTS tab in the FTS Collection Directory Field. The collection directory will only be updated on the primary FTS Server and in the server rankings you should only have one server ranked for Full Text Index. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ARSmarts - Kifinti partnership
Hello List, ARSmarts http://www.arsmarts.com and Kifinti http://www.kifinti.com will work together to answer the needs of the Canadian market. Under this new partnership, Kifinti will distribute the award-winning software ARSmarts (available now in v. 2.8.1). Kifinti has extensive Remedy experience and is focused entirely on Service, Infrastructure Security Management solutions. By adding ARSmarts to its partners portfolio, Kifinti completes its offering to Remedy users, covering ITSM as well as custom applications. Best regards. Kaïs kais.albas...@arsmarts.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Somebody BMC Remedy on Linux
Hi all We are planning mígrate from Solaris to Linux platform, we have Oracle 11g database, AR Server 7.6.03, Incident and Change Management in production and proximately BMC Atrium, What is your opinion about this migration we intend to do? Thanks in advance Greetings -Mensaje original- De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de Longwing, LJ CTR MDA/IC Enviado el: Lunes, 16 de Julio de 2012 02:49 p.m. Para: arslist@ARSLIST.ORG Asunto: Re: Somebody BMC Remedy on Linux Guillermo, I believe you will find the Pro/Con list to be similar to just about any other pro/con list for Windows vs Linux/Unix... Pro: Free Reliable Scalable Con: More complicated administration Less 'competent' cheep resources Etc. This list is by no means accurate in all instances nor is it complete. The general guidance that I have seen before, and given before is that you should use the OS and DB that best suits your ability to support it properly, assuming of course that it's in the support matrix :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillermo Alfredo Torres Barron Sent: Monday, July 16, 2012 12:03 PM To: arslist@ARSLIST.ORG Subject: Somebody BMC Remedy on Linux Hi All Somebody comments about BMC Remedy Action Request System on linux platform server pro cons? Please Thanks in advance Greetings from Mexico Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: fts pluginsvr_config.xml question...
Thanks, Michele, this sounds like a better plan than the one support is recommending to me. rp On 7/18/2012 8:27 AM, Michele Mizell wrote: I recently worked with BMC on setting up FTS in a server group and was told that each secondary server references the FTS Collection Directory on the primary server by creating a shared folder to the location on the primary server (i.e. \\primaryserver\collection) and referencing this folder in the Administration Console/FTS tab in the FTS Collection Directory Field. The collection directory will only be updated on the primary FTS Server and in the server rankings you should only have one server ranked for Full Text Index. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: fts pluginsvr_config.xml question...
Rick in the user defined section of the Pluginsvr_config.xml of secondary server you have to specify the ftCollectionDir,ftconfigDir, ftStopStopFile of the Primary FTS server. There are other paramer as well like case sensitivity, langcode and threshhold Also in the AR.cfg file of secondary servers Server-Plugin-Alias: ARSYS.ARF.FTS ARSYS.ARF.FTS should point to FTS primary server and its port number Our first indexing took 2-3 days it depends on the number of records to index Monitor ft_pending table during the indexing process. Ravi Rai Date: Tue, 17 Jul 2012 18:33:48 -0700 From: r...@netfirst.com Subject: fts pluginsvr_config.xml question... To: arslist@ARSLIST.ORG Hi, In the fts pluginsvr_config.xml file, what is the user defined section for? One of the things I'm trying to nail down is the server group implementation for fts. The doc that I have (from BMC) states that all fts plugins should reside on the primary server, but the collection directories should stay on each server group member. So we: Comment out the secondary member's fts plugin server's line from the armonitor In each secondary member's ar.cfg, we point to the respective fts plugin on the primary server Update the primary server's armonitor to include a line to start each secondary server's fts plugin server When the indexing begins, each fts plugin server writes to the collection dir on the corresponding member's collection dir (or so BMC has advised me). Where is the parameter that tells each fts plugin server to write to the respective member's collection dir? The only thing that looks possible is the user defined section of the fts pluginsvr_config.xml. Also, does anyone know if, during the indexing process, the collection dirs are written to concurrently? My indexing process has been running for a day, ft_pending is at 13, and primary collection dir is being written to, and growing 21 GB, but nada on any collection dirs on secondary member's collection dirs. Thanks, Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
OT: oracle 11 import export quick help.
exported an oracle db and rebuilding a dev system with the database import pump. however seeing the following on the import: after I created the user / tempspace / and roles. . . . imported ARADMIN.T1060 7.923 MB 12489 rows ORA-26022: index ARADMIN.IT1591 was made unusable due to: ORA-1: unique constraint (ARADMIN.IT1591) violated I suspect the Clobs in a row... but trying to figure out why impdp will not handle it.. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM Assignee - Timetable
This can be achieved by training the users to change their availability to No when they clock out from their shift. Thanks Mahesh Sent from my iPhone On Jul 17, 2012, at 7:34 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: No...I'm looking to say UserA is available Mon-Fri 8A-8P UserB is available Mon-Fri 8P-8A And during those timeframes, have User A in the assignee listand not when not during those timeframes... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Monday, July 16, 2012 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Assignee - Timetable Do you mean from My profile under Support Groups -- Update Support Groups and Roles for individual groups or Mark All Unavailable Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Monday, July 16, 2012 5:00 PM To: arslist@arslist.org Subject: ITSM Assignee - Timetable Oklooking for a feature that doesn't seem to exist, but seems reasonable that I'm just missing it We have found where you can schedule a group's availability, but not able to find a PERSON's availability. Need to basically be able to say this person is available to receive tickets from this time to that time on these dayswhere can I find that? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: oracle 11 import export quick help.
Index IT1591 should be the Record ID / Entry ID index on table T1591 (Schema ID 1591) You should be able to find the duplicates by doing the following: Select C1, count(C1) counter from T1591 group by C1 having count(c1) 1 Fred From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Wednesday, July 18, 2012 11:21 AM To: arslist@ARSLIST.ORG Subject: OT: oracle 11 import export quick help. ** exported an oracle db and rebuilding a dev system with the database import pump. however seeing the following on the import: after I created the user / tempspace / and roles. . . . imported ARADMIN.T1060 7.923 MB 12489 rows ORA-26022: index ARADMIN.IT1591 was made unusable due to: ORA-1: unique constraint (ARADMIN.IT1591) violated I suspect the Clobs in a row... but trying to figure out why impdp will not handle it.. -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: oracle 11 import export quick help.
Fred I have hundreds of these.. on an import.. I am just trying to import everything from the other oracle db into this new db.. I guess I could find hundreds.. but I would like to just import the whole thing.. I would thing a drop user aradmin cascade; would do the trick.. ? or maybe not? On Wed, Jul 18, 2012 at 12:33 PM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** Index IT1591 should be the Record ID / Entry ID index on table T1591 (Schema ID 1591) ** ** You should be able to find the duplicates by doing the following: Select C1, count(C1) counter from T1591 group by C1 having count(c1) 1 ** ** Fred ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *patrick zandi *Sent:* Wednesday, July 18, 2012 11:21 AM *To:* arslist@ARSLIST.ORG *Subject:* OT: oracle 11 import export quick help. ** ** ** exported an oracle db and rebuilding a dev system with the database import pump. however seeing the following on the import: after I created the user / tempspace / and roles. . . . imported ARADMIN.T1060 7.923 MB 12489 rows ORA-26022: index ARADMIN.IT1591 was made unusable due to: ORA-1: unique constraint (ARADMIN.IT1591) violated I suspect the Clobs in a row... but trying to figure out why impdp will not handle it.. -- Patrick Zandi ** ** ** ** _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Somebody BMC Remedy on Linux
We migrated from Solaris to Linux to save on support and hardware costs. We have had no problems with the Linux installations. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillermo Alfredo Torres Barron Sent: Wednesday, July 18, 2012 10:38 AM To: arslist@ARSLIST.ORG Subject: Re: Somebody BMC Remedy on Linux Hi all We are planning mígrate from Solaris to Linux platform, we have Oracle 11g database, AR Server 7.6.03, Incident and Change Management in production and proximately BMC Atrium, What is your opinion about this migration we intend to do? Thanks in advance Greetings -Mensaje original- De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de Longwing, LJ CTR MDA/IC Enviado el: Lunes, 16 de Julio de 2012 02:49 p.m. Para: arslist@ARSLIST.ORG Asunto: Re: Somebody BMC Remedy on Linux Guillermo, I believe you will find the Pro/Con list to be similar to just about any other pro/con list for Windows vs Linux/Unix... Pro: Free Reliable Scalable Con: More complicated administration Less 'competent' cheep resources Etc. This list is by no means accurate in all instances nor is it complete. The general guidance that I have seen before, and given before is that you should use the OS and DB that best suits your ability to support it properly, assuming of course that it's in the support matrix :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillermo Alfredo Torres Barron Sent: Monday, July 16, 2012 12:03 PM To: arslist@ARSLIST.ORG Subject: Somebody BMC Remedy on Linux Hi All Somebody comments about BMC Remedy Action Request System on linux platform server pro cons? Please Thanks in advance Greetings from Mexico ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM Assignee - Timetable
Mahesh, You and I both know that training monkeys is harder than you could ever imagine it would be. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mahesh Chandra Sent: Wednesday, July 18, 2012 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Assignee - Timetable This can be achieved by training the users to change their availability to No when they clock out from their shift. Thanks Mahesh Sent from my iPhone On Jul 17, 2012, at 7:34 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: No...I'm looking to say UserA is available Mon-Fri 8A-8P UserB is available Mon-Fri 8P-8A And during those timeframes, have User A in the assignee listand not when not during those timeframes... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Monday, July 16, 2012 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Assignee - Timetable Do you mean from My profile under Support Groups -- Update Support Groups and Roles for individual groups or Mark All Unavailable Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Monday, July 16, 2012 5:00 PM To: arslist@arslist.org Subject: ITSM Assignee - Timetable Oklooking for a feature that doesn't seem to exist, but seems reasonable that I'm just missing it We have found where you can schedule a group's availability, but not able to find a PERSON's availability. Need to basically be able to say this person is available to receive tickets from this time to that time on these dayswhere can I find that? __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: oracle 11 import export quick help.
If you started clean on the new db it almost sounds like your export may be corrupted. We have rebuilt non-prod ARS databases with datapump a couple of times with no problems. Double check 1 as a test to see (maybe for some reason it imported the data twice to the same tables) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Wednesday, July 18, 2012 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: oracle 11 import export quick help. ** Fred I have hundreds of these.. on an import.. I am just trying to import everything from the other oracle db into this new db.. I guess I could find hundreds.. but I would like to just import the whole thing.. I would thing a drop user aradmin cascade; would do the trick.. ? or maybe not? -Original Message- On Wed, Jul 18, 2012 at 12:33 PM, Grooms, Frederick W wrote: ** Index IT1591 should be the Record ID / Entry ID index on table T1591 (Schema ID 1591) You should be able to find the duplicates by doing the following: Select C1, count(C1) counter from T1591 group by C1 having count(c1) 1 Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of patrick zandi Sent: Wednesday, July 18, 2012 11:21 AM To: arslist@ARSLIST.ORG Subject: OT: oracle 11 import export quick help. ** exported an oracle db and rebuilding a dev system with the database import pump. however seeing the following on the import: after I created the user / tempspace / and roles. . . . imported ARADMIN.T1060 7.923 MB 12489 rows ORA-26022: index ARADMIN.IT1591 was made unusable due to: ORA-1: unique constraint (ARADMIN.IT1591) violated I suspect the Clobs in a row... but trying to figure out why impdp will not handle it.. Patrick Zandi _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Remedy WEB Question
Hi Listers,
I am wondering if there is a way to call the remedy web with a parameter, so as
to display a certain ticket?
Something like: http://RemedyWEB-URL?{TicketNumber}
Has anyone done that or similar, and willing to help with advice?
Thanks in Advance,
Chas
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy WEB Question
Chas,
If you look in the Mid-Tier Guide, Page 78, you will find a detailed discussion
regarding the ViewFormServlet and its ability to pull up specific records. The
parameter you are looking for is 'EID'
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chas Roberts
Sent: Wednesday, July 18, 2012 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Remedy WEB Question
Hi Listers,
I am wondering if there is a way to call the remedy web with a parameter, so as
to display a certain ticket?
Something like: http://RemedyWEB-URL?{TicketNumber}
Has anyone done that or similar, and willing to help with advice?
Thanks in Advance,
Chas
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy WEB Question
Hi,
yes. Here is a guide for direct URL access using a query:
https://communities.bmc.com/communities/message/235618#235618
You can pass values to fields in forms by including the field ID in the URL, as
follows:
http://mid_tier_server/contextpath/forms/ar_server/form_name?Ffield_id=value
e.g.
http://itsm7rtm/arsys/arsys/forms/itsm7rtm/HPD:Help%20Desk?F100161=INC00191211
Cheers
Carl
http://www.missingpiecessoftware.com/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chas Roberts
Sent: 18 July 2012 18:32
To: arslist@ARSLIST.ORG
Subject: Remedy WEB Question
Hi Listers,
I am wondering if there is a way to call the remedy web with a parameter, so as
to display a certain ticket?
Something like: http://RemedyWEB-URL?{TicketNumber}
Has anyone done that or similar, and willing to help with advice?
Thanks in Advance,
Chas
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy WEB Question
Something like this might work for you
https://RemedyWEB-URL/arsys/servlet/ViewFormServlet?form=FormNameamp;server=ServerAliasamp;username=usernameamp;pwd=passwordamp;eid=TicketNumber
Mark
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chas Roberts
Sent: Wednesday, July 18, 2012 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Remedy WEB Question
Hi Listers,
I am wondering if there is a way to call the remedy web with a parameter, so as
to display a certain ticket?
Something like: http://RemedyWEB-URL?{TicketNumber}
Has anyone done that or similar, and willing to help with advice?
Thanks in Advance,
Chas
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: Where the Answers Are
This e-mail is the property of NaviSite, Inc. It is intended only for the
person or entity to which it is addressed and may contain information that is
privileged, confidential, or otherwise protected from disclosure. Distribution
or copying of this e-mail, or the information contained herein, to anyone other
than the intended recipient is prohibited.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy WEB Question
Yes.
Is this for a custom form, or for ITSM 7.6.x or below ITSM 7.6.x
Custom form or ITSM before 7.6.x
http://midtier/arsys/forms/ar server/form name/view name/?qual=QUAL
QUAL EXAMPLE FOR HPD%3AHelp+Desk/Best+Practice+View
='100161'=%22INC0001%22
I.E. http://MIDTIER/arsys/forms/AR
SERVER/HPD%3AHelp+Desk/Best+Practice+View/?qual='100161'=%22INC0001%22
ITSM 7.6.x and above - due to SHR landing pad interference
http://midtier/arsys/forms/ar
server/SHR%3ALandingConsole/Default+Administrator+View/?mode=searchF304255500=ITSM
FORM
NAMEF100076=FormOpenF303647600=SearchTicketWithQualF304255610=QUAL
QUAL = FIELD ID%3D%22VALUE%22
I would recommend always using the field ID and not the field label due to
issues experienced with special characters used in the field labels.
Regards,
Andrew C. Goodall
Software Engineer
Development Services
ago...@jcpenney.com
jcpenney
6501 Legacy Drive
Plano, TX 75024
jcp.com
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Chas Roberts
Sent: Wednesday, July 18, 2012 12:32 PM
To: arslist@arslist.org
Subject: Remedy WEB Question
Hi Listers,
I am wondering if there is a way to call the remedy web with a parameter, so as
to display a certain ticket?
Something like: http://RemedyWEB-URL?{TicketNumber}
Has anyone done that or similar, and willing to help with advice?
Thanks in Advance,
Chas
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. If the reader of this message is not the intended recipient,
you are hereby notified that your access is unauthorized, and any review,
dissemination, distribution or copying of this message including any
attachments is strictly prohibited. If you are not the intended
recipient, please contact the sender and delete the material from any
computer.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Remedy WEB Question
Chas,
You should be able to do this to search a case:
https://midtier/arsys/forms/arservername/HPD%3AHelp+Desk/Dialog+View/?F100161=%20INC00X%20mode=Query
Just replace arservername and midtier with your environmental values.
You can also use this to create a new incident
https://midtier/arsys/forms/arservername/HPD%3AHelp+Desk/Dialog+View/?mode=Create
-Paul
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chas Roberts
Sent: Wednesday, July 18, 2012 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Remedy WEB Question
Hi Listers,
I am wondering if there is a way to call the remedy web with a parameter, so as
to display a certain ticket?
Something like: http://RemedyWEB-URL?{TicketNumber}
Has anyone done that or similar, and willing to help with advice?
Thanks in Advance,
Chas
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: will Aeroprise mobility be included for ITSM 8.0 full suite customers?
The Suite bundling model is not necessarily dependent on version, so were a change to happen it could happen even in existing Suites, at a version release or after a version release. So while I can't comment on future offerings, even were it not to happen at the exact GA date of ITSM Suite 8.0.00, that would not preclude it from occurring post-GA but prior to other future releases. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, July 17, 2012 1:36 PM To: arslist@ARSLIST.ORG Subject: will Aeroprise mobility be included for ITSM 8.0 full suite customers? ** David, will Aeroprise mobility be included for ITSM 8.0 full suite customers? Or will it still be an additional purchase? Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
LoadRunner User simulation
ARS 7.5. For stress testing, is there any difference at the midtier layer between using a few users * multiple concurrent transactions vs. Lots of users running single tx? Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: will Aeroprise mobility be included for ITSM 8.0 full suite customers?
K - thanks Dave. Let us know when you can publicly disclose if you will - this will be a big business driver for us to upgrade again J Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Easter, David Sent: Wednesday, July 18, 2012 1:37 PM To: arslist@arslist.org Subject: Re: will Aeroprise mobility be included for ITSM 8.0 full suite customers? ** The Suite bundling model is not necessarily dependent on version, so were a change to happen it could happen even in existing Suites, at a version release or after a version release. So while I can't comment on future offerings, even were it not to happen at the exact GA date of ITSM Suite 8.0.00, that would not preclude it from occurring post-GA but prior to other future releases. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Tuesday, July 17, 2012 1:36 PM To: arslist@ARSLIST.ORG Subject: will Aeroprise mobility be included for ITSM 8.0 full suite customers? ** David, will Aeroprise mobility be included for ITSM 8.0 full suite customers? Or will it still be an additional purchase? Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Somebody BMC Remedy on Linux
I can point out that the BSM Reference stack recommends Red Hat Enterprise Linux with Oracle, having removed Solaris from the Reference stack. See the link below: Contains all release information for the BSM Interoperability and BSM Reference stack programs. https://docs.bmc.com/docs/display/bsmi I would also recommend upgrading from 7.6.03 to a later version. See below: 03-Mar-2011 (Statement of Clarification) Clarification of Support for 7.6.03 versions of BMC Remedy and Atrium products. http://documents.bmc.com/products/documents/95/79/199579/199579.pdf The ITSM Suite 7.6.04 provides resolution to a significant number of customer reported issues found in previous versions of the ITSM Suite and will be considered the current version in the 7.6.0x codeline. BMC strongly recommends that customers move to this current and latest maintenance release as quickly as business reasonable. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillermo Alfredo Torres Barron Sent: Wednesday, July 18, 2012 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: Somebody BMC Remedy on Linux Hi all We are planning mígrate from Solaris to Linux platform, we have Oracle 11g database, AR Server 7.6.03, Incident and Change Management in production and proximately BMC Atrium, What is your opinion about this migration we intend to do? Thanks in advance Greetings -Mensaje original- De: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] En nombre de Longwing, LJ CTR MDA/IC Enviado el: Lunes, 16 de Julio de 2012 02:49 p.m. Para: arslist@ARSLIST.ORG Asunto: Re: Somebody BMC Remedy on Linux Guillermo, I believe you will find the Pro/Con list to be similar to just about any other pro/con list for Windows vs Linux/Unix... Pro: Free Reliable Scalable Con: More complicated administration Less 'competent' cheep resources Etc. This list is by no means accurate in all instances nor is it complete. The general guidance that I have seen before, and given before is that you should use the OS and DB that best suits your ability to support it properly, assuming of course that it's in the support matrix :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Guillermo Alfredo Torres Barron Sent: Monday, July 16, 2012 12:03 PM To: arslist@ARSLIST.ORG Subject: Somebody BMC Remedy on Linux Hi All Somebody comments about BMC Remedy Action Request System on linux platform server pro cons? Please Thanks in advance Greetings from Mexico Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y caracteres especiales fueron omitidos para su correcta lectura en cualquier medio electronico. This e-mail is confidential and/or may contain privileged information. If you are not the addressee or authorized to receive this for the addressee, you must not use, copy, disclose, or take any action based on this message or any other information herein, please advise the sender immediately by reply this e-mail and delete this e-mail and its attachments. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are Este correo electronico es confidencial y/o puede contener informacion privilegiada. Si usted no es su destinatario o no es alguna persona autorizada por este para recibir sus correos electronicos, NO debera usted utilizar, copiar, revelar, o tomar ninguna accion basada en este correo electronico o cualquier otra informacion incluida en el, favor de notificar al remitente de inmediato mediante el reenvio de este correo electronico y borrar a continuacion totalmente este correo electronico y sus anexos. Nota: Los acentos y
Re: Remedy WEB Question
As a side question to the list:
We need the following link to come up without the results list on top.
Just want the ticket to come up and since we are specifying a ticket
number I am not sure why it would come up with a results list anyway.
Is there a parameter we can use for the 7.6.4 installation with the
SHR:LandingConsole format?
http://webservername/arsys/forms/appserver/SHR%3ALandingConsole/Default+
Administrator+View/?mode=searchF304255500=HPD%3AHelp+DeskF100076=F
ormOpenNoAppListF303647600=SearchTicketWithQualF304255610='100161'
%3D%22INC01403453%22
We have also tried:
http://webservername/arsys/forms/appserver/SHR%3ALandingConsole/Default+
Administrator+View/?mode=searchF304255500=HPD%3AHelp+DeskF100076=F
ormOpenF303647600=SearchTicketWithQualF304255610='100161'%3D%22INC
01403453%22
and
http://webservername/arsys/forms/appserver/SHR%3ALandingConsole/Default+
Administrator+View/?mode=modifyF304255500=HPD%3AHelp+DeskF100076=F
ormOpenF303647600=SearchTicketWithQualF304255610='100161'%3D%22INC
01403453%22
Thanks,
Brandi
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Hodgdon, Paul
Sent: Wednesday, July 18, 2012 12:38 PM
To: arslist@arslist.org
Subject: Re: Remedy WEB Question
Chas,
You should be able to do this to search a case:
https://midtier/arsys/forms/arservername/HPD%3AHelp+Desk/Dialog+View/?F1
00161=%20INC00X%20mode=Query
Just replace arservername and midtier with your environmental values.
You can also use this to create a new incident
https://midtier/arsys/forms/arservername/HPD%3AHelp+Desk/Dialog+View/?m
ode=Create
-Paul
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chas Roberts
Sent: Wednesday, July 18, 2012 1:32 PM
To: arslist@ARSLIST.ORG
Subject: Remedy WEB Question
Hi Listers,
I am wondering if there is a way to call the remedy web with a
parameter, so as to display a certain ticket?
Something like: http://RemedyWEB-URL?{TicketNumber}
Has anyone done that or similar, and willing to help with advice?
Thanks in Advance,
Chas
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
www.wwrug12.com ARSList: Where the Answers Are
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
The information transmitted is intended only for the person or entity to
which it is addressed and may contain confidential and/or privileged
material. If the reader of this message is not the intended recipient,
you are hereby notified that your access is unauthorized, and any review,
dissemination, distribution or copying of this message including any
attachments is strictly prohibited. If you are not the intended
recipient, please contact the sender and delete the material from any
computer.
___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
SRM Instructions by Question
I've been given a request that is simple but I don't think can be done in SRM 7.7 without creating an AIF. Basically, what the user wants is an instruction section for each question. For example: Would you like to report an issue or enhancement?* ( ) Issue ( ) Enhancement _Select Issue to create a trouble ticket or Enhancement to submit a change request._ Request Description* [] _Please describe your request in as much detail as possible._ I have tried playing around with the questions to see if I can somehow fake out the questions and not map the answers anywhere, but the labels are always bold so it doesn't look nice, and there's no way to have a question with a read only answer or with no input box of some sort. I'm hoping this is a feature included in the next version of SRM, but I doubt that will be confirmed anytime soon. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
BMC Bladelogic Network Automation Engineer contract opportunity (Indianapolis, IN)
Hello All, I wanted to share details on a short-term BMC Bladelogic Network Automation Engineer contract t I’m currently recruiting for in Indianapolis, IN. As a Subject Matter Expert, the ideal candidate will provide BladeLogic systems engineering, implementation, and administration expertise in support of an enterprise rollout of BMC BladeLogic Network Automation technology for one of our premier clients. Visit this link to learn more about our opportunity: https://sj.tbe.taleo.net/SJ6/ats/careers/requisition.jsp?org=WINDWARDITScws=1rid=343 Please contact me directly for more details or forward to anyone in your network that might have an interest Thanks! Stacey Trammel Technical Recruiter Windward IT Solutions Phone: 703-812-0119 Fax: 703-812-0199 stram...@windwardits.com http://www.linkedin.com/in/staceywebb 2300 Corporate Park Drive, Suite 400 Herndon, Virginia 20171 Visit Windward’s Careers Page to view all of our job opportunities: http://sj.tbe.taleo.net/SJ6/ats/careers/jobSearch.jsp?org=WINDWARDITScws=1 Website: www.windwardits.com **Follow us on Twitter: http://twitter.com/windwardcareers AND http://twitter.com/windwardits LinkedIn: http://www.linkedin.com/company/15364 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: LoadRunner User simulation
Rick, The answer to your question is a resounding 'MAYBE' :) As with all things Mid-Tier, it's all about the caching on the server. As we all know, different things are cached for different users and depending on what your user base typically consists of, it makes a difference. On top of that, the system doesn't allow non-admin's to be logged in simultaneously...which means that all of your 'few accounts' would need to be admin, which wouldn't give you true testing...but if all you are looking to do is 'put a load' on the server...that shouldn't matter much -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, July 18, 2012 1:05 PM To: arslist@ARSLIST.ORG Subject: LoadRunner User simulation ** ARS 7.5. For stress testing, is there any difference at the midtier layer between using a few users * multiple concurrent transactions vs. Lots of users running single tx? Rick _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: LoadRunner User simulation
Does Loadrunner give you the ability to feed something like a spreadsheet into the script - basically to use a series of users concurrently? Of course that will imply that the users are configured in Remedy (or guests) and the system is licensed accordingly. - Original Message - From: LJ CTR MDA Longwing/IC lj.longwing@mda.mil To: arslist@ARSLIST.ORG Sent: Wednesday, July 18, 2012 3:47:18 PM Subject: Re: LoadRunner User simulation Rick, The answer to your question is a resounding 'MAYBE' :) As with all things Mid-Tier, it's all about the caching on the server. As we all know, different things are cached for different users and depending on what your user base typically consists of, it makes a difference. On top of that, the system doesn't allow non-admin's to be logged in simultaneously...which means that all of your 'few accounts' would need to be admin, which wouldn't give you true testing...but if all you are looking to do is 'put a load' on the server...that shouldn't matter much -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, July 18, 2012 1:05 PM To: arslist@ARSLIST.ORG Subject: LoadRunner User simulation ** ARS 7.5. For stress testing, is there any difference at the midtier layer between using a few users * multiple concurrent transactions vs. Lots of users running single tx? Rick _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: LoadRunner User simulation
It has been forever since I looked at LR, but I thought it could script something like that -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Wednesday, July 18, 2012 3:01 PM To: arslist@ARSLIST.ORG Subject: Re: LoadRunner User simulation Does Loadrunner give you the ability to feed something like a spreadsheet into the script - basically to use a series of users concurrently? Of course that will imply that the users are configured in Remedy (or guests) and the system is licensed accordingly. - Original Message - From: LJ CTR MDA Longwing/IC lj.longwing@mda.mil To: arslist@ARSLIST.ORG Sent: Wednesday, July 18, 2012 3:47:18 PM Subject: Re: LoadRunner User simulation Rick, The answer to your question is a resounding 'MAYBE' :) As with all things Mid-Tier, it's all about the caching on the server. As we all know, different things are cached for different users and depending on what your user base typically consists of, it makes a difference. On top of that, the system doesn't allow non-admin's to be logged in simultaneously...which means that all of your 'few accounts' would need to be admin, which wouldn't give you true testing...but if all you are looking to do is 'put a load' on the server...that shouldn't matter much -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, July 18, 2012 1:05 PM To: arslist@ARSLIST.ORG Subject: LoadRunner User simulation ** ARS 7.5. For stress testing, is there any difference at the midtier layer between using a few users * multiple concurrent transactions vs. Lots of users running single tx? Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Migrating data from DEV to QA
Hi, On 7.6.4, we are going to copy the foundation data from DEV to QA . We are also using multi-tenancy. What is the best method to do this? How do we get our foundation data safely over to QA without messing up data? Are there any major things that we should be really careful of? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
removing menus
Hello All, I am not sure how i can achieve this so any ideas would be awesome! I have created another view of HPD:Help Desk and would to hide the menu bar that shows up above. 'New Search New Re ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: removing menus
Sorry did not finish the email and accidentally hit 'Send'. I have created another view of HPD:Help Desk and would to hide the menu bar that shows up above. Is it possible? Attached is the screen shot of the menu bar i wish to hide. Any help would be appreciated. On Wed, Jul 18, 2012 at 4:32 PM, Ahmed Sauga ahmed.sa...@gmail.com wrote: Hello All, I am not sure how i can achieve this so any ideas would be awesome! I have created another view of HPD:Help Desk and would to hide the menu bar that shows up above. 'New Search New Re ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are attachment: menubar.jpg
Re: removing menus
That worked! Thank you! its in the Menu access in property of the form view. On Wed, Jul 18, 2012 at 4:36 PM, Ahmed Sauga ahmed.sa...@gmail.com wrote: Sorry did not finish the email and accidentally hit 'Send'. I have created another view of HPD:Help Desk and would to hide the menu bar that shows up above. Is it possible? Attached is the screen shot of the menu bar i wish to hide. Any help would be appreciated. On Wed, Jul 18, 2012 at 4:32 PM, Ahmed Sauga ahmed.sa...@gmail.comwrote: Hello All, I am not sure how i can achieve this so any ideas would be awesome! I have created another view of HPD:Help Desk and would to hide the menu bar that shows up above. 'New Search New Re ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Migrating data from DEV to QA
The data load wizard See if this helps: https://communities.bmc.com/communities/docs/DOC-14224 This contains SQL statements for SQL server that will enable you to cut and paste your foundation data into the load spreadsheets. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of KathyMorris Sent: Wednesday, July 18, 2012 3:31 PM To: arslist@arslist.org Subject: Migrating data from DEV to QA ** Hi, On 7.6.4, we are going to copy the foundation data from DEV to QA . We are also using multi-tenancy. What is the best method to do this? How do we get our foundation data safely over to QA without messing up data? Are there any major things that we should be really careful of? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Migrating data from DEV to QA
We used RRRchive tool. Ravi Date: Wed, 18 Jul 2012 16:58:48 -0400 From: ago...@jcp.com Subject: Re: Migrating data from DEV to QA To: arslist@ARSLIST.ORG ** The data load wizard See if this helps: https://communities.bmc.com/communities/docs/DOC-14224 This contains SQL statements for SQL server that will enable you to cut and paste your foundation data into the load spreadsheets. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of KathyMorris Sent: Wednesday, July 18, 2012 3:31 PM To: arslist@arslist.org Subject: Migrating data from DEV to QA ** Hi, On 7.6.4, we are going to copy the foundation data from DEV to QA . We are also using multi-tenancy. What is the best method to do this? How do we get our foundation data safely over to QA without messing up data? Are there any major things that we should be really careful of? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM Assignee - Timetable
I was asked to do this 6 months ago. I do the analysis, and the customer is still considering to do it or not. The designed solution is: 1.- Create a form where you define turns by name. Each turn has an availability time frame for each day and a name. 2.- Create a form where you can assign each user to a turn at each day. A manager will update turns of their people. I planned a couple of active links to copy weeks, etc. 3.- Create a form where you define a relationship between turns and support groups. So you can have that Help Desk people has three turns and specialist has two turns with different time-table. That's the definition of the availability. All forms are designed to be multi-tenancy so a record can apply to - Global - or to a company. Now, the code. It is driven by escalations and scheduled events (see: http://theremedyforit.com/2012/01/scheduling-actions-in-bmc-remedy-action-request-system/ ) Each time an incident is modified a guide is fired that checks: 1.- If the support group has no turns defined, then exits the guide (the support group is not turn based). 2.- If there is no assignee or the status is resolved, pendent or closed exits the guide. It there is an assigne and the status is assigned or in progress, then it continues. 3.- Checks the valid turns for the support group that apply today at current time and the user is part of them. If no request is found, then the user is finishing its turn. If not, GOTO 6, the assigned user is currently in turn. 4.- Changes the status to assigned and the assigned user to null. The ticket goes again to the main queue. 5.- Exit the guide 6.- Create an schedulling event at the finishing time of the current valid turn. When an schedulling event is fired by an escalation, then perform a dummy modification on the incident, so the guide is fired. The requirement of the customer is to empty the assignee at the end of the turn, because the dispatching is manual. If dispatching is automatic, it can easily changed to assign a valid user. Regards, Jose Huerta On Wed, Jul 18, 2012 at 6:44 PM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: Mahesh, You and I both know that training monkeys is harder than you could ever imagine it would be. -Original Message- From: Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] On Behalf Of Mahesh Chandra Sent: Wednesday, July 18, 2012 10:24 AM To: arslist@ARSLIST.ORG Subject: Re: ITSM Assignee - Timetable This can be achieved by training the users to change their availability to No when they clock out from their shift. Thanks Mahesh Sent from my iPhone On Jul 17, 2012, at 7:34 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: No...I'm looking to say UserA is available Mon-Fri 8A-8P UserB is available Mon-Fri 8P-8A And during those timeframes, have User A in the assignee listand not when not during those timeframes... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Monday, July 16, 2012 4:16 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM Assignee - Timetable Do you mean from My profile under Support Groups -- Update Support Groups and Roles for individual groups or Mark All Unavailable Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Longwing, LJ CTR MDA/IC Sent: Monday, July 16, 2012 5:00 PM To: arslist@arslist.org Subject: ITSM Assignee - Timetable Oklooking for a feature that doesn't seem to exist, but seems reasonable that I'm just missing it We have found where you can schedule a group's availability, but not able to find a PERSON's availability. Need to basically be able to say this person is available to receive tickets from this time to that time on these dayswhere can I find that? __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. __ _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
JOB: Remedy Developers in NYC and DC metro areas- Full time: salary, bonus and benefits
Column Technologies, Inc. is a global technology company dedicated to providing operational enhancement products, services, and solutions to small, mid-size and enterprise organizations, as well as to the public and federal sector. Headquartered in the United Stateshttp://www.columnit.com/about-us/offices/global-offices-and-numbers.html, we have over 300 employees around the world, as well as offices in Australiahttp://www.columnit.com/about-us/offices/global-offices-and-numbers.html, Canadahttp://www.columnit.com/about-us/offices/global-offices-and-numbers.html, Indiahttp://www.columnit.com/about-us/offices/global-offices-and-numbers.html, Singaporehttp://www.columnit.com/about-us/offices/global-offices-and-numbers.html, South Africahttp://www.columnit.com/about-us/offices/global-offices-and-numbers.html, and the United Kingdomhttp://www.columnit.com/about-us/offices/global-offices-and-numbers.html. Column's success is sustained by our collaborative business methodology approach that integrates people, process, technology, and support. We are hiring Remedy Consultants in the NYC and Washington DC metro areas. These are full time positions with generous salary, bonus and benefits packages. Note: Candidates must be US Citizens to apply. Please email your resume to mw...@columnit.com Consultant- Service Support You will be employed at Column Technologies as a Consultant - Service Support to architect, deploy, support, and in some cases, train the Remedy product for our growing global customer base. Your responsibilities will include but are not limited to: * Install and configuration BMC Remedy applications * Customize BMC Remedy applications * Implement integrations with BMC Remedy applications * Troubleshoot and support BMC Remedy based applications and systems * Draft technical installation, configuration and customization specification documents * Conduct requirements gathering workshops * Draft use cases and functional requirements documents * Communicate strategies and best practices for product implementation * Design custom or product-based solutions based on BMC Remedy applications * Demonstrate BMC Remedy products to customers * Respond to customer requests for product or solution information * Estimate level of effort to design or deploy products or solutions * Draft proposals and statements of work for solutions * Provide technical assistance in a pre-sales capacity Melissa Wish Corporate Recruiter Column Technologies Cell: 917-748-7104 eFax: 973-860-0810 Email: mw...@columnit.com www.columnit.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
