Re: Using a BIRT Editor to Create or Modify Web Reports
Hi, I have tried to follow the instructions but when I get to the stage of downloading the BIRT Resources.zip file I can't as this form on my 7.6.04 server is empty. Does anyone know if this Resources.zip file can be obtained elsewhere or at what point during the installation of 7.6.04 this file is loaded into the system. Do I need to do a re-install of the server? Thanks. Nyall Nyall McCavitt Software Engineer DSR/CMN/VIF Tel: +33 1 69 88 73 02 Fax: +33 1 69 88 72 27 Mobile: +33 6 64 85 96 23 Yammer: vifsupporttoolshelpdesk+eurocontrol@yammer.com Please consider the environment before you print this e-mail From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Saturday, July 21, 2012 2:24 AM To: arslist@ARSLIST.ORG Subject: Using a BIRT Editor to Create or Modify Web Reports ** All, I'm pleased to announce that BMC has created a white paper that describes how to use a BIRT editor to create or modify AR System web reports. The publishing of this white paper means editing web reports with an external BIRT editor is now officially supported if the steps in the white paper are followed. 20-Jul-2012 Using a BIRT Editor to Create or Modify Web Reports PDF http://documents.bmc.com/supportu/documents/16/62/271662/271662.pdf -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ This message and any files transmitted with it are legally privileged and intended for the sole use of the individual(s) or entity to whom they are addressed. If you are not the intended recipient, please notify the sender by reply and delete the message and any attachments from your system. Any unauthorised use or disclosure of the content of this message is strictly prohibited and may be unlawful. Nothing in this e-mail message amounts to a contractual or legal commitment on the part of EUROCONTROL, unless it is confirmed by appropriately signed hard copy. Any views expressed in this message are those of the sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Arelogo-env.png
Issue in AIE
Hi Listers, I'm trying to load CIs from CSV to BMC_ComputerSystem using AIE, I have 84 Field mappings in CI Class Mapping and 1000 records in CSV. I have one AIE instance running on server. I'm facing 2 issues here 1) Everytime I try to run the Data Exchange the AIE instance stops mid way. The data exchange.dbg log stops after Setting field values of Target for mappings. Then, I tried to create a new AIE instance and try the same but stuck with another error. 2) Unable to create AIE instances from AIE Console - Configuration - Instances. It throws an error Set fields active link running a process failed -Begin LogInfoToFile . This occurs when running aiexfer utility to create instance. aiexferutil.out log shows the following, Not sure why it checks for ar.cfg in aie directory. Am I missing some environment variable to be declared here? [Tue Jul 24 2012 06:50:45.3870] *** Creating AIE service *** [Tue Jul 24 2012 06:50:45.3870] Directory found is [D:\Program Files\BMC Software\AtriumCore\aie\service64\bin] [Tue Jul 24 2012 06:50:45.3870] Could not find [ar.cfg] in [D:\Program Files\BMC Software\AtriumCore\aie\service64\bin\conf\] Directory [Tue Jul 24 2012 06:50:45.3870] Reading the BackUpLoadFlag. [Tue Jul 24 2012 06:50:45.3910] BackUpLoadFlag read successfully. [Tue Jul 24 2012 06:50:45.3920] Last Instance found: ARS_SEIDEVFNDAIO2(5000)_EIE_SEIDEVFNDAIO2_Inst_001. [Tue Jul 24 2012 06:50:45.3920] Set 'ATRIUMCORE_HOME'environment variable. I'm running on ARS 7.6.04, Atrium Core 7.6.04, Windows server 2007. Regards, Karthik. Think green - keep it on the screen. This e-mail and any attachment is for authorised use by the intended recipient(s) only. It may contain proprietary material, confidential information and/or be subject to legal privilege. It should not be copied, disclosed to, retained or used by, any other party. If you are not an intended recipient then please promptly delete this e-mail and any attachment and all copies and inform the sender. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: LoadRunner User simulation
But also be careful not to oversimplify your tests. If for example testing focuses on Incident Management, one transaction would normally be new incident creation and test would need to create a valid new incident regardless of the type of testing. Running concurrent ITSM transactions does not mean that sending static HTTP requests (hard coded data) will be sufficient as this would most likely generate a significant number of application level errors clouding the overall performance picture (to continue with the old fashioned use of the word :). Tests transactions also need to be valid for things like automatic ticket assignment or SLA (in my incident creation example) to be invoked correctly making test results more relevant. Choice of testing tool should not drive testing requirements and it is best to start with what is required outcome of the testing and only then look at the tooling. While it may be possible to use a generic HTTP testing tool to load test Mid Tier, data encoding and AR specific response validation complicate things quite significantly. Things are much better with one of the AR specific web testing tools that can handle ITSM Back Channel calls seamlessly and choice there is Scapa TPP or Silk. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Using a BIRT Editor to Create or Modify Web Reports
David Thanks. This was the type of information I was looking for for the past two months Take care Howard Sent from my iPhone 4 On Jul 20, 2012, at 8:24 PM, Easter, David david_eas...@bmc.com wrote: ** All, I'm pleased to announce that BMC has created a white paper that describes how to use a BIRT editor to create or modify AR System web reports. The publishing of this white paper means editing web reports with an external BIRT editor is now officially supported if the steps in the white paper are followed. 20-Jul-2012 Using a BIRT Editor to Create or Modify Web Reports PDF -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Migrating data from DEV to QA
** Hi, Will I be able load the data using the data load wizard. Clean up the data, and then export out selected foundation data records from DEV into QA? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Friday, July 20, 2012 1:35 PM To: arslist@ARSLIST.ORG Subject: Re: Migrating data from DEV to QA ** Yes you would need to delete from or truncate the tables specified on the target in the sql before starting. Not sure it is the best, but it sure was quick from my standpoint. I used it to stand up a fresh DEV and QA environment. From what I hear the RRR | Chive is pretty good at keeping the data in sync, else you might want to look at DDM. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of KathyMorris Sent: Friday, July 20, 2012 12:25 PM To: arslist@arslist.org Subject: Re: Migrating data from DEV to QA ** How can this be done via the dataload, without cleaning up the data or DEV, then re-cleaning the data on QA? Is this the best and quickest way to replicate foundation data from DEV to QA? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Goodall, Andrew C Sent: Wednesday, July 18, 2012 4:59 PM To: arslist@ARSLIST.ORG Subject: Re: Migrating data from DEV to QA ** The data load wizard See if this helps: https://communities.bmc.com/communities/docs/DOC-14224 This contains SQL statements for SQL server that will enable you to cut and paste your foundation data into the load spreadsheets. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of KathyMorris Sent: Wednesday, July 18, 2012 3:31 PM To: arslist@arslist.org Subject: Migrating data from DEV to QA ** Hi, On 7.6.4, we are going to copy the foundation data from DEV to QA . We are also using multi-tenancy. What is the best method to do this? How do we get our foundation data safely over to QA without messing up data? Are there any major things that we should be really careful of? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. If the reader of this message is not the intended recipient, you are hereby notified that your access is unauthorized, and any review, dissemination, distribution or copying of this message including any attachments is strictly prohibited. If you are not the intended recipient, please contact the sender and delete the material from any computer. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Counter
Hi, We can have solution as below to achieve this. Take a Configuration form (Regular Form) to store Form Name, View Name and View Access Count. Insert a record of each Views along with Form Name and View Access Count =0 respectively in the config form. Create a display only field (say z1d_Count) on the form for which view access count has to be calculated. Workflow- Write an Active link on Window Open Execution Option Action 1- Set field form the Configuration form (z1d_Count = 'View Access Count') Search qualification - 'Form Name' = $SCHEMA$ AND 'View Name' = $VUI$ Action 2 - Push field to configuration form (View Access Count=$z1d_Count$ + 1) qualification-- 'Form Name' = $SCHEMA$ AND 'View Name' = $VUI$ Action 3 - Set field form the Configuration form (z1d_Count = 'View Access Count') Search qualification - 'Form Name' = $SCHEMA$ AND 'View Name' = $VUI$ HTH -- Regards, ITSM Support Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: mailto:i...@vyomlabs.com i...@vyomlabs.com || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#!/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ahmed Sauga Sent: Friday, July 20, 2012 1:32 AM To: arslist@ARSLIST.ORG Subject: Counter ** Hi Everyone. I was wondering if i could get some ideas. I thought i was on the right track but i guess not :S. Anyways, i am creating a basic counter on how many times the view of the form was visited. - I created a field called counter and made it read only. - I created an active link to set field Field = Counter Value = $Counter$ + 1 The results are: the field is blank and i can keep scrolling through the counter field on the form to 1234 Any ideas/suggestions/help would be appreciated. _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
SRM Data Visualization Module
Hi List,
We are currently in the process of moving to 7.6.4 and with it we have a
new look and feel for SRM. Unfortunately, not everyone is a fan of the new
look especially with how the Title and Description of our Services is being
cut off. So far I have been unable to find much in the way for
documentation on how to modify this look. I have found the Jar file within
the Data Visualization Module form and have found what I believe to be a
data limitation within browse-services.js. In particular the section below
function truncateDescriptions() {
var divs = document.getElementsByTagName('div');
if (divs divs.length 0) {
for (var d=0; ddivs.length; d++) {
if (divs[d].className == categoryDescription) {
var desc = divs[d].innerHTML;
var trunc = truncateByBytesUTF8(desc, 240);
if (trunc.length desc.length) {
divs[d].innerHTML = trunc + #133;;
Also, I have seen the Data Visualization Definitions form and the .CSS and
gif files for the SRM module. We have tweaked those files a bit and have
lengthened the Title return and the length of the Description as well
though I believe the actual data return of the description is limited by
the JS above. Also, we have yet to discover where to modify the boxes to
enlarge them to fit the longer return fields. We tried modifying the size
of the .gif; however, that did not seem to work. My questions are this:
- Does anyone know of any documentation that would assist us in making
changes to the SRM DVM?
- Does anyone know if modifying the .js statement above would increase
the amount of data we were returning for the Description of the services?
- Does anyone know how to modify the box size? I'm thinking there is
something in the .CSS that we have missed.
I appreciate your time and any suggestions anyone has.
Regards,
Shawn Rosenberry
Senior Remedy Developer
Lyondellbasell
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Request for expertise on BMC Web login cookies
Listers; This question has been raised by security; = Need to identify the correct Remedy cookie that gets presented to the browser once authenticated. ...Peak at the cookies presented to a browser after a successful authentication and there are a total of 9 cookies. Tested the JSESSIONID, but need assistance in confirming that this is the proper cookie to utilize for Sticky/Persistent sessions against an authenticated user. If you have documentation regarding the BMC AUTH cookies, I would be most appreciative. Cookie Names set in my browser by BMC Web Authentication: 1. G 2. GF 3. GKW 4. JSESSIONID 5. P 6. T 7. lt 8. st 9. wARRoot1343142789216 Thanks, Scott E Moore Senior Security Consultant On behalf of Scott; R ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: SRM Data Visualization Module
Hi,
unfortunately the main part is defined in the compiled jar file.
You do have some control over the HTML Definitions with respect to what is
displayed and can play with these somewhat.
Cheers
Carl
http://www.missingpiecessoftware.com/
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shawn Rosenberry
Sent: 24 July 2012 18:01
To: arslist@ARSLIST.ORG
Subject: SRM Data Visualization Module
**
Hi List,
We are currently in the process of moving to 7.6.4 and with it we have a new
look and feel for SRM. Unfortunately, not everyone is a fan of the new look
especially with how the Title and Description of our Services is being cut
off. So far I have been unable to find much in the way for documentation on
how to modify this look. I have found the Jar file within the Data
Visualization Module form and have found what I believe to be a data
limitation within browse-services.js. In particular the section below
function truncateDescriptions() {
var divs = document.getElementsByTagName('div');
if (divs divs.length 0) {
for (var d=0; ddivs.length; d++) {
if (divs[d].className == categoryDescription) {
var desc = divs[d].innerHTML;
var trunc = truncateByBytesUTF8(desc, 240);
if (trunc.length desc.length) {
divs[d].innerHTML = trunc + #133;;
Also, I have seen the Data Visualization Definitions form and the .CSS and
gif files for the SRM module. We have tweaked those files a bit and have
lengthened the Title return and the length of the Description as well though
I believe the actual data return of the description is limited by the JS
above. Also, we have yet to discover where to modify the boxes to enlarge
them to fit the longer return fields. We tried modifying the size of the
.gif; however, that did not seem to work. My questions are this:
* Does anyone know of any documentation that would assist us in making
changes to the SRM DVM?
* Does anyone know if modifying the .js statement above would increase
the amount of data we were returning for the Description of the services?
* Does anyone know how to modify the box size? I'm thinking there is
something in the .CSS that we have missed.
I appreciate your time and any suggestions anyone has.
Regards,
Shawn Rosenberry
Senior Remedy Developer
Lyondellbasell
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Looking for development work in the Philadelphia area
Anyone hear or know of any Remedy development jobs in the Philadelphia area or companies hiring developers? I have two years experience in Remedy 7.5 and I am looking for a full time position in a company that will challenge my abilities. _ * Grey Johnson | APC by Schneider Electric | Information, Process Organization (IPO) | Associate Remedy Administrator / Developer *Work Phone: +1-401-789-5735 ext. 2843 | Cell: 774-392-0018 Work Email: grey.john...@non.schneider-electric.com | Site: www.schneider-electric.com | Address: 132 Fairgrounds Road, West Kingston, RI 02892 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Request for expertise on BMC Web login cookies
JSESSIONID will track each unique user session. Ideally, your load balancer should create it's own cookie to track the session. This will be the most reliable means of keeping the right user on the same mid-tier server. The other have to do with keywords (GKW), etc. See http://support.f5.com/kb/en-us/solutions/public/6000/900/sol6917.html for details on f5's implementation. Axton Grams On Tue, Jul 24, 2012 at 12:16 PM, Ray Palla ray.pa...@insona.com wrote: Listers; This question has been raised by security; = Need to identify the correct Remedy cookie that gets presented to the browser once authenticated. ...Peak at the cookies presented to a browser after a successful authentication and there are a total of 9 cookies. Tested the JSESSIONID, but need assistance in confirming that this is the proper cookie to utilize for Sticky/Persistent sessions against an authenticated user. If you have documentation regarding the BMC AUTH cookies, I would be most appreciative. Cookie Names set in my browser by BMC Web Authentication: 1. G 2. GF 3. GKW 4. JSESSIONID 5. P 6. T 7. lt 8. st 9. wARRoot1343142789216 Thanks, Scott E Moore Senior Security Consultant On behalf of Scott; R ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Request for expertise on BMC Web login cookies
Thanks Axton; Perhaps the better question is: For sticky sessions what is the preferred (best practice) method: Cookies, HTTP Header, IP Based Solutions? Opinions? R _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Axton Sent: Tuesday, July 24, 2012 1:59 PM To: arslist@ARSLIST.ORG Subject: Re: Request for expertise on BMC Web login cookies ** JSESSIONID will track each unique user session. Ideally, your load balancer should create it's own cookie to track the session. This will be the most reliable means of keeping the right user on the same mid-tier server. The other have to do with keywords (GKW), etc. See http://support.f5.com/kb/en-us/solutions/public/6000/900/sol6917.html for details on f5's implementation. Axton Grams On Tue, Jul 24, 2012 at 12:16 PM, Ray Palla ray.pa...@insona.com wrote: Listers; This question has been raised by security; = Need to identify the correct Remedy cookie that gets presented to the browser once authenticated. ...Peak at the cookies presented to a browser after a successful authentication and there are a total of 9 cookies. Tested the JSESSIONID, but need assistance in confirming that this is the proper cookie to utilize for Sticky/Persistent sessions against an authenticated user. If you have documentation regarding the BMC AUTH cookies, I would be most appreciative. Cookie Names set in my browser by BMC Web Authentication: 1. G 2. GF 3. GKW 4. JSESSIONID 5. P 6. T 7. lt 8. st 9. wARRoot1343142789216 Thanks, Scott E Moore Senior Security Consultant On behalf of Scott; R ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Request for expertise on BMC Web login cookies
One problem with IP based solutions is that when part of your user base is behind a NAT, they all get directed to the same server. Never used the HTTP header method, but from what I'm reading, unless you have a situation that warrants an HTTP header, writing iRules is probably more work to implement. I've always opted for the Cookie Insert method because it doesn't care about reverse proxies, source IP address (NAT issue), and is easy to configure. My 2 cents. Axton Grams On Tue, Jul 24, 2012 at 2:23 PM, Ray Palla ray.pa...@insona.com wrote: ** ** Thanks Axton; Perhaps the better question is: For sticky sessions what is the preferred (best practice) method: Cookies, HTTP Header, IP Based Solutions? Opinions? R -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Axton *Sent:* Tuesday, July 24, 2012 1:59 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Request for expertise on BMC Web login cookies ** JSESSIONID will track each unique user session. Ideally, your load balancer should create it's own cookie to track the session. This will be the most reliable means of keeping the right user on the same mid-tier server. The other have to do with keywords (GKW), etc. See http://support.f5.com/kb/en-us/solutions/public/6000/900/sol6917.html for details on f5's implementation. Axton Grams On Tue, Jul 24, 2012 at 12:16 PM, Ray Palla ray.pa...@insona.com wrote: Listers; This question has been raised by security; = Need to identify the correct Remedy cookie that gets presented to the browser once authenticated. ...Peak at the cookies presented to a browser after a successful authentication and there are a total of 9 cookies. Tested the JSESSIONID, but need assistance in confirming that this is the proper cookie to utilize for Sticky/Persistent sessions against an authenticated user. If you have documentation regarding the BMC AUTH cookies, I would be most appreciative. Cookie Names set in my browser by BMC Web Authentication: 1. G 2. GF 3. GKW 4. JSESSIONID 5. P 6. T 7. lt 8. st 9. wARRoot1343142789216 Thanks, Scott E Moore Senior Security Consultant On behalf of Scott; R ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Returning to Remedy after a long hiatus
Hello listers- Some of you might possibly remember me from several years ago when I was working at a large national retailer. I was only able to devote about 30% of my time to Remedy and after several years of trying to convince management that IT could provide many more benefits to the company as a whole (and not just IT) I finally gave up on repeating my message to deaf ears. Fast forward quite a few years and I've left that retailer to work as a full-time developer with QMX. I am very happy to be back but I've got a lot to learn not only on the current version of ARS (we were still on 7.0.1 at my old shop) but also learning ITSM from the ground up. I will be lurking here and trying to get back to my old habit of picking up bits of knowledge here and there by reading posts to the list. -Rick __ Rick Westbrock Remedy Developer QMX Support Systems ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Returning to Remedy after a long hiatus
Welcome home, Rick. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Tuesday, July 24, 2012 3:34 PM To: arslist@ARSLIST.ORG Subject: Returning to Remedy after a long hiatus Hello listers- Some of you might possibly remember me from several years ago when I was working at a large national retailer. I was only able to devote about 30% of my time to Remedy and after several years of trying to convince management that IT could provide many more benefits to the company as a whole (and not just IT) I finally gave up on repeating my message to deaf ears. Fast forward quite a few years and I've left that retailer to work as a full-time developer with QMX. I am very happy to be back but I've got a lot to learn not only on the current version of ARS (we were still on 7.0.1 at my old shop) but also learning ITSM from the ground up. I will be lurking here and trying to get back to my old habit of picking up bits of knowledge here and there by reading posts to the list. -Rick __ Rick Westbrock Remedy Developer QMX Support Systems ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Returning to Remedy after a long hiatus
Hi Rick, Always nice to have fellow Remedy folks return! Hold on for an interesting ride. Susan On Tue, Jul 24, 2012 at 5:34 PM, Rick Westbrock rwestbr...@qmxs.com wrote: Hello listers- Some of you might possibly remember me from several years ago when I was working at a large national retailer. I was only able to devote about 30% of my time to Remedy and after several years of trying to convince management that IT could provide many more benefits to the company as a whole (and not just IT) I finally gave up on repeating my message to deaf ears. Fast forward quite a few years and I've left that retailer to work as a full-time developer with QMX. I am very happy to be back but I've got a lot to learn not only on the current version of ARS (we were still on 7.0.1 at my old shop) but also learning ITSM from the ground up. I will be lurking here and trying to get back to my old habit of picking up bits of knowledge here and there by reading posts to the list. -Rick __ Rick Westbrock Remedy Developer QMX Support Systems ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Returning to Remedy after a long hiatus
Et tu Brute? Welcome back to the future, Monsignor Rick! R -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Tuesday, July 24, 2012 5:58 PM To: arslist@ARSLIST.ORG Subject: Re: Returning to Remedy after a long hiatus Welcome home, Rick. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Tuesday, July 24, 2012 3:34 PM To: arslist@ARSLIST.ORG Subject: Returning to Remedy after a long hiatus Hello listers- Some of you might possibly remember me from several years ago when I was working at a large national retailer. I was only able to devote about 30% of my time to Remedy and after several years of trying to convince management that IT could provide many more benefits to the company as a whole (and not just IT) I finally gave up on repeating my message to deaf ears. Fast forward quite a few years and I've left that retailer to work as a full-time developer with QMX. I am very happy to be back but I've got a lot to learn not only on the current version of ARS (we were still on 7.0.1 at my old shop) but also learning ITSM from the ground up. I will be lurking here and trying to get back to my old habit of picking up bits of knowledge here and there by reading posts to the list. -Rick __ Rick Westbrock Remedy Developer QMX Support Systems ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Returning to Remedy after a long hiatus
And if you're really into the whole pain is pleasure thing, go right into working on SRM! :) Sent from my iPhone On Jul 24, 2012, at 7:27 PM, Susan Palmer suzanpal...@gmail.com wrote: ** Hi Rick, Always nice to have fellow Remedy folks return! Hold on for an interesting ride. Susan On Tue, Jul 24, 2012 at 5:34 PM, Rick Westbrock rwestbr...@qmxs.com wrote: Hello listers- Some of you might possibly remember me from several years ago when I was working at a large national retailer. I was only able to devote about 30% of my time to Remedy and after several years of trying to convince management that IT could provide many more benefits to the company as a whole (and not just IT) I finally gave up on repeating my message to deaf ears. Fast forward quite a few years and I've left that retailer to work as a full-time developer with QMX. I am very happy to be back but I've got a lot to learn not only on the current version of ARS (we were still on 7.0.1 at my old shop) but also learning ITSM from the ground up. I will be lurking here and trying to get back to my old habit of picking up bits of knowledge here and there by reading posts to the list. -Rick __ Rick Westbrock Remedy Developer QMX Support Systems ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Returning to Remedy after a long hiatus
Welcome to the 'Hotel California' - you can check out any time you like, but you can never leave. - Original Message - From: Rick Westbrock rwestbr...@qmxs.com To: arslist@ARSLIST.ORG Sent: Tuesday, July 24, 2012 6:34:08 PM Subject: Returning to Remedy after a long hiatus Hello listers- Some of you might possibly remember me from several years ago when I was working at a large national retailer. I was only able to devote about 30% of my time to Remedy and after several years of trying to convince management that IT could provide many more benefits to the company as a whole (and not just IT) I finally gave up on repeating my message to deaf ears. Fast forward quite a few years and I've left that retailer to work as a full-time developer with QMX. I am very happy to be back but I've got a lot to learn not only on the current version of ARS (we were still on 7.0.1 at my old shop) but also learning ITSM from the ground up. I will be lurking here and trying to get back to my old habit of picking up bits of knowledge here and there by reading posts to the list. -Rick __ Rick Westbrock Remedy Developer QMX Support Systems ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Atrium Reporting
Is there a good way to report on a collection of Assets and the CI history/audit in one report? I know how to view changes to things like status on an asset by asset basis. And I can imagine how to develop a join form or crystal report to show status changes to a collection of assets. But is there an out of the box report or query that will provide a list of information that shows a collection of assets and the changes to those assets? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
