Re: Report limit in ITSM 7.6.4
Howard, We were having the same problem with our reports. Here is what we got back from BMC. These numbers worked for us but you may need different ones. The only additional thing I did was to bump the CSV file entry below to 5000. I don't know of a limit on what the numbers can be but obviously the higher the number the heavier the load on processing. You will need to have Midtier 7.6.04 sp3 installed and then apply the hotfix dated July 7th. The hotfix can be downloaded from ftp://ftp.bmc.com/outgoing/7604sp3_hotfix. Once the hotfix applied, the following needs to be added to the midtier's config.properties file: #Maximum entries to be fetched for AR System/Native report to be displayed on screen arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=2000 Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 cmrho...@rockwellcollins.com www.rockwellcollins.com From: Howard's Gmail hbr4...@gmail.com To: arslist@ARSLIST.ORG Date: 08/15/2012 08:00 PM Subject:Report limit in ITSM 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Good morning, afternoon and evening (depending on your time zone) All, I wonder if anyone else has seen a limit on the amount of data (records), that the new reporting tool can pull back? For example if I run a query for the past 21days of reported incidents in the help desk form I pull back around 12k of incidents. However, if I create a report (with the new web reporting tool) with the same query, I only get back 2k of incidents. Am I crazy (be nice) or did I just find an issue with the new reporting tool? Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Report limit in ITSM 7.6.4
Mac, We were trying to go to 15k. What is funny is that you have two additional changes that I was not given by BMC. arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 In fact the two entries above, are not in our config.properties file. The one we were given was this one. #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=15000 More incomplete info from BMC support. Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mac Rhoades Sent: Thursday, August 16, 2012 8:08 AM To: arslist@ARSLIST.ORG Subject: Re: Report limit in ITSM 7.6.4 ** Howard, We were having the same problem with our reports. Here is what we got back from BMC. These numbers worked for us but you may need different ones. The only additional thing I did was to bump the CSV file entry below to 5000. I don't know of a limit on what the numbers can be but obviously the higher the number the heavier the load on processing. You will need to have Midtier 7.6.04 sp3 installed and then apply the hotfix dated July 7th. The hotfix can be downloaded from ftp://ftp.bmc.com/outgoing/7604sp3_hotfix ftp://ftp.bmc.com/outgoing/7604sp3_hotfix. Once the hotfix applied, the following needs to be added to the midtier's config.properties file: #Maximum entries to be fetched for AR System/Native report to be displayed on screen arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=2000 Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 mailto:cmrho...@rockwellcollins.com cmrho...@rockwellcollins.com http://www.rockwellcollins.com/ www.rockwellcollins.com From:Howard's Gmail hbr4...@gmail.com To:arslist@ARSLIST.ORG Date:08/15/2012 08:00 PM Subject:Report limit in ITSM 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG _ Good morning, afternoon and evening (depending on your time zone) All, I wonder if anyone else has seen a limit on the amount of data (records), that the new reporting tool can pull back? For example if I run a query for the past 21days of reported incidents in the help desk form I pull back around 12k of incidents. However, if I create a report (with the new web reporting tool) with the same query, I only get back 2k of incidents. Am I crazy (be nice) or did I just find an issue with the new reporting tool? Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Report limit in ITSM 7.6.4
Howard, What is even funnier is that the one they gave you has nothing to do with the number of records you pull for a report. That only has to do with exporting of records that you have already pulled. I ran into that one because I changed the webreport entry from the default of 2000 to 5000 but when the folks wanted to save them in a CSV file, that entry was still set to 2000 so I bumped it up to 5000 and everything worked. Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 cmrho...@rockwellcollins.com www.rockwellcollins.com From: Howard Richter hbr4...@gmail.com To: arslist@ARSLIST.ORG Date: 08/16/2012 09:18 AM Subject:Re: Report limit in ITSM 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Mac, We were trying to go to 15k. What is funny is that you have two additional changes that I was not given by BMC. arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 In fact the two entries above, are not in our config.properties file. The one we were given was this one. #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=15000 More incomplete info from BMC support. Howard From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Mac Rhoades Sent: Thursday, August 16, 2012 8:08 AM To: arslist@ARSLIST.ORG Subject: Re: Report limit in ITSM 7.6.4 ** Howard, We were having the same problem with our reports. Here is what we got back from BMC. These numbers worked for us but you may need different ones. The only additional thing I did was to bump the CSV file entry below to 5000. I don't know of a limit on what the numbers can be but obviously the higher the number the heavier the load on processing. You will need to have Midtier 7.6.04 sp3 installed and then apply the hotfix dated July 7th. The hotfix can be downloaded from ftp://ftp.bmc.com/outgoing/7604sp3_hotfix. Once the hotfix applied, the following needs to be added to the midtier's config.properties file: #Maximum entries to be fetched for AR System/Native report to be displayed on screen arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=2000 Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 cmrho...@rockwellcollins.com www.rockwellcollins.com From:Howard's Gmail hbr4...@gmail.com To:arslist@ARSLIST.ORG Date:08/15/2012 08:00 PM Subject:Report limit in ITSM 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG Good morning, afternoon and evening (depending on your time zone) All, I wonder if anyone else has seen a limit on the amount of data (records), that the new reporting tool can pull back? For example if I run a query for the past 21days of reported incidents in the help desk form I pull back around 12k of incidents. However, if I create a report (with the new web reporting tool) with the same query, I only get back 2k of incidents. Am I crazy (be nice) or did I just find an issue with the new reporting tool? Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Report limit in ITSM 7.6.4
Mac, I would not use the word funny, but sad. It seems at times we only get ½ fixes from support at BMC and that the drive is to close out issues and not fully make sure the resolution is correct. That is not the case for all of the support team members, but for some. Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mac Rhoades Sent: Thursday, August 16, 2012 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Report limit in ITSM 7.6.4 ** Howard, What is even funnier is that the one they gave you has nothing to do with the number of records you pull for a report. That only has to do with exporting of records that you have already pulled. I ran into that one because I changed the webreport entry from the default of 2000 to 5000 but when the folks wanted to save them in a CSV file, that entry was still set to 2000 so I bumped it up to 5000 and everything worked. Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 mailto:cmrho...@rockwellcollins.com cmrho...@rockwellcollins.com http://www.rockwellcollins.com/ www.rockwellcollins.com From:Howard Richter hbr4...@gmail.com To:arslist@ARSLIST.ORG Date:08/16/2012 09:18 AM Subject:Re: Report limit in ITSM 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG _ ** Mac, We were trying to go to 15k. What is funny is that you have two additional changes that I was not given by BMC. arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 In fact the two entries above, are not in our config.properties file. The one we were given was this one. #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=15000 More incomplete info from BMC support. Howard From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Mac Rhoades Sent: Thursday, August 16, 2012 8:08 AM To: arslist@ARSLIST.ORG Subject: Re: Report limit in ITSM 7.6.4 ** Howard, We were having the same problem with our reports. Here is what we got back from BMC. These numbers worked for us but you may need different ones. The only additional thing I did was to bump the CSV file entry below to 5000. I don't know of a limit on what the numbers can be but obviously the higher the number the heavier the load on processing. You will need to have Midtier 7.6.04 sp3 installed and then apply the hotfix dated July 7th. The hotfix can be downloaded from ftp://ftp.bmc.com/outgoing/7604sp3_hotfix ftp://ftp.bmc.com/outgoing/7604sp3_hotfix. Once the hotfix applied, the following needs to be added to the midtier's config.properties file: #Maximum entries to be fetched for AR System/Native report to be displayed on screen arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=2000 Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 mailto:cmrho...@rockwellcollins.com cmrho...@rockwellcollins.com http://www.rockwellcollins.com/ www.rockwellcollins.com From:Howard's Gmail mailto:hbr4...@gmail.com hbr4...@gmail.com To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Date:08/15/2012 08:00 PM Subject:Report limit in ITSM 7.6.4 Sent by:Action Request System discussion list(ARSList) mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG _ Good morning, afternoon and evening (depending on your time zone) All, I wonder if anyone else has seen a limit on the amount of data (records), that the new reporting tool can pull back? For example if I run a query for the past 21days of reported incidents in the help desk form I pull back around 12k of incidents. However, if I create a report (with the new web reporting tool) with the same query, I only get back 2k of incidents. Am I crazy (be nice) or did I just find an issue with the new reporting tool? Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ARS+Atrium 7604 sp3 and Asset Mgmt 7604 sp2 install
Is it okay to install the ARS 7604 SP3 Atrium 7604 SP3 and then install Asset Management 7604 SP2 OR do I need to install ARS SP2 Atrium SP2 AM SP2 and *then* the ARS+Atrium SP3s? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Importing data from another source form into the ITSM Incident form
For importing any data into ITSM when that data is non-ITSM data, old releases of ITSM, or Custom form data, Meta-Update is your answer. We did a Clarify to ITSM Incident, Problem, Task migration in two months. On Friday evening, the Clarify ticketing system was shut down and on Monday the Clarify Support staff were working with their open tasks, tickets on ITSM. All historical data was transferred as well. For more information or trial licenses, please contact us. Ben Chernys Senior Software Architect Canada / Deutschland Mobile: +1 403 240 4377 GMT - 7 Email: Ben.Chernys_AT_softwaretoolhouse.com Web: www.softwaretoolhouse.com Check out Software Tool House's free Diary Editor and out Freebies Section for an ITSM 7.6.04 Forms and Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. http://www.softwaretoolhouse.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: August-14-12 13:59 To: arslist@ARSLIST.ORG Subject: Re: Importing data from another source form into the ITSM Incident form I had to do something similar (although the data came from a non Remedy system). I had extracts run into spreadsheets (csv) from that system (in this case it would be from the custom app), extracted the foundation data (people, groups, etc) and did a series of vlookups. I also had to do the initial load of tickets (used a field for the old system's legacy number), then extract some of the info from the created ticket, updated the spreadsheet which dealt with the attachments (basically work info) to reference the new ticket and loaded that info (also had to create a field with the path to the attachments. Wasn't really a headache - just a bit tedious. I did a couple test runs, documenting the steps, and then during a go-live weekend just loaded the whole thing. - Original Message - From: Shawn Pierson shawn.pier...@sug.com To: arslist@ARSLIST.ORG Sent: Tuesday, August 14, 2012 3:41:24 PM Subject: Re: Importing data from another source form into the ITSM Incident form What I was thinking was more along the lines of running an Escalation on his custom Form with a Push fields action. If the data has to be in a spreadsheet, then I would agree with using the DMT as LJ suggested, although it's quite a bit of work as well. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nathan Aker Sent: Tuesday, August 14, 2012 2:37 PM To: arslist@ARSLIST.ORG Subject: Re: Importing data from another source form into the ITSM Incident form Note that the HPD:IncidentInterface_Create form filters don't inherently fire on merge so in order to import data to this form and have it create Incidents you'll have to update all the filters and make them fire on Merge. We did this and note, we missed one filter that is not associated with the incident create form which sets the InstanceId field so make sure you hunt that down and make it fire on Merge as well before importing. We just did a one time load so I had to go back and manually set the InstanceId field on the records and never looped back to find the missing workflow. Nate. Nathan Aker ITSM Solution Architect McAfee, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, August 14, 2012 2:15 PM To: arslist@ARSLIST.ORG Subject: Re: Importing data from another source form into the ITSM Incident form I personally like using the HPD:IncidentInterface_Create form to do imports if I have something custom, especially if you're doing the migration on the same server that your data resides. It takes care of some of the lookups for you so you don't have to worry about it too much. Be sure your People data is populated, and try not to copy too many things over because it can be a hassle to make some of the data validate for non-required fields. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Lyndle Johnson Sent: Tuesday, August 14, 2012 2:00 PM To: arslist@ARSLIST.ORG Subject: Importing data from another source form into the ITSM Incident form Hello, My company recently purchased the ITSM suite 7.6.04 after running all of our ticketing processes on self-built custom-built Remedy forms. We're trying to import data from our old custom ticketing form into Incident, but we're running into a lot of errors in the process where some fields are not accepting the data and other fields (such as the customer info) are not displaying data at all after the import.
Re: Report limit in ITSM 7.6.4 (fixed thanks to Mac)
All, Mac got it right. The issue is fixed when you change all three items. Now how do we make sure BMC send all of that to anyone having the same issue I did? Take care and thank you Mac, Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mac Rhoades Sent: Thursday, August 16, 2012 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Report limit in ITSM 7.6.4 ** Howard, What is even funnier is that the one they gave you has nothing to do with the number of records you pull for a report. That only has to do with exporting of records that you have already pulled. I ran into that one because I changed the webreport entry from the default of 2000 to 5000 but when the folks wanted to save them in a CSV file, that entry was still set to 2000 so I bumped it up to 5000 and everything worked. Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 mailto:cmrho...@rockwellcollins.com cmrho...@rockwellcollins.com http://www.rockwellcollins.com/ www.rockwellcollins.com From:Howard Richter hbr4...@gmail.com To:arslist@ARSLIST.ORG Date:08/16/2012 09:18 AM Subject:Re: Report limit in ITSM 7.6.4 Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG _ ** Mac, We were trying to go to 15k. What is funny is that you have two additional changes that I was not given by BMC. arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 In fact the two entries above, are not in our config.properties file. The one we were given was this one. #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=15000 More incomplete info from BMC support. Howard From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Mac Rhoades Sent: Thursday, August 16, 2012 8:08 AM To: arslist@ARSLIST.ORG Subject: Re: Report limit in ITSM 7.6.4 ** Howard, We were having the same problem with our reports. Here is what we got back from BMC. These numbers worked for us but you may need different ones. The only additional thing I did was to bump the CSV file entry below to 5000. I don't know of a limit on what the numbers can be but obviously the higher the number the heavier the load on processing. You will need to have Midtier 7.6.04 sp3 installed and then apply the hotfix dated July 7th. The hotfix can be downloaded from ftp://ftp.bmc.com/outgoing/7604sp3_hotfix ftp://ftp.bmc.com/outgoing/7604sp3_hotfix. Once the hotfix applied, the following needs to be added to the midtier's config.properties file: #Maximum entries to be fetched for AR System/Native report to be displayed on screen arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=2000 Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 mailto:cmrho...@rockwellcollins.com cmrho...@rockwellcollins.com http://www.rockwellcollins.com/ www.rockwellcollins.com From:Howard's Gmail mailto:hbr4...@gmail.com hbr4...@gmail.com To: mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG Date:08/15/2012 08:00 PM Subject:Report limit in ITSM 7.6.4 Sent by:Action Request System discussion list(ARSList) mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG _ Good morning, afternoon and evening (depending on your time zone) All, I wonder if anyone else has seen a limit on the amount of data (records), that the new reporting tool can pull back? For example if I run a query for the past 21days of reported incidents in the help desk form I pull back around 12k of incidents. However, if I create a report (with the new web reporting tool) with the same query, I only get back 2k of incidents. Am I crazy (be nice) or did I just find an issue with the new reporting tool? Howard Sent from one of Howard's iPads ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com http://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Exchange compatibility with Email engine 7.5
Hi, take a look at the following thread, it may come in useful: https://communities.bmc.com/communities/thread/67212 Cheers Carl http://www.missingpiecessoftware.com/ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Exchange compatibility with Email engine 7.5
Hello Carl, Thanks for your swift response. Let me check and let you know. Regards, Suresh Loganathan. On Thu, Aug 16, 2012 at 9:58 PM, Carl Wilson carlbwil...@gmail.com wrote: ** Hi, take a look at the following thread, it may come in useful: ** https://communities.bmc.com/communities/thread/67212 ** ** Cheers Carl ** ** http://www.missingpiecessoftware.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Exchange compatibility with Email engine 7.5
We went to 2010 earlier this year. Here's the link to the issue/outcome I reported then. http://ars-action-request-system.1093659.n2.nabble.com/Email-engine-mailbox-issue-with-Exchange-2010-SP2-upgrade-td7551752.html From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Carl Wilson Sent: Thursday, August 16, 2012 9:29 AM To: arslist@ARSLIST.ORG Subject: Re: Exchange compatibility with Email engine 7.5 ** Hi, take a look at the following thread, it may come in useful: https://communities.bmc.com/communities/thread/67212 Cheers Carl http://www.missingpiecessoftware.com/ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ARS+Atrium 7604 sp3 and Asset Mgmt 7604 sp2 install
When I tried to install CMDB7604p002 on ARS7604p003, it did not work. The CMDB installer failed. I take that as cmdb 7604p002 installer was not tested on ARS7604p003. The solution from BMC was to install all components on the same version and then upgrade individual components. By following the same logic I think your second option is preferable i.e., ARS SP2 Atrium SP2 AM SP2 and *then* the ARS+Atrium SP3s On Thursday, August 16, 2012 7:07:15 AM UTC-7, Julie Sellers wrote: ** Is it okay to install the ARS 7604 SP3 Atrium 7604 SP3 and then install Asset Management 7604 SP2 OR do I need to install ARS SP2 Atrium SP2 AM SP2 and *then* the ARS+Atrium SP3s? _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
How to check Remedy Logins that are using Web Service
John, It modifies the IP address AR System reports to the AREA plugins, which doesn't seem particularly intelligent. It took me about 100 SSO Plugin deployments before the penny dropped. John -- SSO Plugin for BMC and HP ITSM. http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Exchange compatibility with Email engine 7.5
Hello Peter, Thanks for your swift response.This info helped a lot. Thank you so much. Regards, Suresh Loganathan. On Thu, Aug 16, 2012 at 10:25 PM, Peters, Ron rpet...@columbia.com wrote: ** We went to 2010 earlier this year. Here’s the link to the issue/outcome I reported then. ** ** http://ars-action-request-system.1093659.n2.nabble.com/Email-engine-mailbox-issue-with-Exchange-2010-SP2-upgrade-td7551752.html ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Carl Wilson *Sent:* Thursday, August 16, 2012 9:29 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Exchange compatibility with Email engine 7.5 ** ** ** Hi, take a look at the following thread, it may come in useful: ** ** https://communities.bmc.com/communities/thread/67212 ** ** Cheers Carl ** ** http://www.missingpiecessoftware.com/ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Caught Exception Object Expected - 7.6.04 Mid-tier Patches, patches, patches!
Ravi, I first installed MT_7604SP3_2012JUL07_CU_ALL.zip From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: Wednesday, August 15, 2012 12:07 PM To: arslist@ARSLIST.ORG Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier Patches, patches, patches! ** Claire Which patch did you installed before the current Aug patch ? Was it MT_7604SP3_2012JUL26_CU_ALL Regards Ravi Date: Wed, 15 Aug 2012 15:33:45 + From: claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier Patches, patches, patches! To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG I had so many issues with the patch that I was given. Fonts changed, more Caught Exception Errors than I have had before, fields not populating, fields moving. I went looking and then checked with Support and downloaded the most recent patch dated August 10th (MT_7604SP3_2012AUG10_CU_ALL.ZIP). So far (just one day). No errors and people are reporting speed they have not seen since we moved from a thick client. None of the problems occurred on my Test server. They only happened on my Prod server. My regular work queue is behind, the last bit of stuff to move over from 6.3 is behind, the next phase of the project is starting and I am so far in the weeds!! Calgon take me away!! ITSM 7.6.04 SP2 ARS 7.6.04 SP3 Oracle Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.orgmailto:claire.sanf...@memorialhermann.org Claire -- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Thursday, August 02, 2012 5:06 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Caught Exception Object Expected - 7.6.04 Mid-tier ** I tried to flush the cache several times. I even tried to delete the cache files manually in the mid-tier cache directory and on the Tomcat Catalina working directory. It did not help. Fiddler does not capture anything either. I was told by Claire Sanford that there is a new mid-tier patch that just came out for 7.6.04 SP3. I just downloaded it and plan to try it in my dev environment. The weird thing is that the development environment shows no signs of problems. It is just the production one. Then again, Dev is just a straight one mid-tier and one app server configuration. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Office: 713 309-4914 Cell:281 546-0735 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.orghttp://www.arslist.org attend wwrug12 www.wwrug12.comhttp://www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Building A Custom Application (Just Checking)
Hello Listers, I just want to know your opinion on something. If you were handed a bunch of screenshots, could you build an application..?? Thank you..!! Robert Heverley ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Building A Custom Application (Just Checking)
Heh. Parts of it... maybe. This happens all the time. I've learned to make guesses at the processes behind screenshots. When the guesses are wrong I have an opening to talk with the customer about writing down the things they haven't said. This happens on any team that doesn't understand the role of the analyst in software engineering. -al -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Thursday, August 16, 2012 11:06 AM To: arslist@ARSLIST.ORG Subject: Building A Custom Application (Just Checking) ** Hello Listers, I just want to know your opinion on something. If you were handed a bunch of screenshots, could you build an application..?? Thank you..!! Robert Heverley _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are smime.p7s Description: S/MIME cryptographic signature
Re: Building A Custom Application (Just Checking)
Done it more times than I can count. It's much easier than customizing the OOB. R _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Thursday, August 16, 2012 1:06 PM To: arslist@ARSLIST.ORG Subject: Building A Custom Application (Just Checking) ** Hello Listers, I just want to know your opinion on something. If you were handed a bunch of screenshots, could you build an application..?? Thank you..!! Robert Heverley _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Building A Custom Application (Just Checking)
Hi, Well, it would at least be a good starting point. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hello Listers, I just want to know your opinion on something. If you were handed a bunch of screenshots, could you build an application..?? Thank you..!! Robert Heverley ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Building A Custom Application (Just Checking)
Probably not without some explanation around how the screenshots needed to relate to one another, and maybe not even then. If there are screenshots whose relationships to the others aren't clear, well, you know what they say: An imprecisely defined requirement has an infinite number of solutions. Unfortunately, only about a maximum of 3 will actually satisfy the end user. Cheers, Natalie Stroud SAIC for Sandia National Laboratories ARS/ITSM Tester nkst...@sandia.govmailto:nkst...@sandia.gov From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Thursday, August 16, 2012 12:06 PM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Building A Custom Application (Just Checking) ** Hello Listers, I just want to know your opinion on something. If you were handed a bunch of screenshots, could you build an application..?? Thank you..!! Robert Heverley _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Building A Custom Application (Just Checking)
Sure but not necessarily one that works as required. J Screenshots are good for storyboarding or showing you exiting GUI layout, but doesn't show you how and when actions/processes are triggered. Plus, start with some Business Process analysis, to identify the high level process and eliminate inefficiencies in the current model/design. Often users want you to produce what they had previous - that is never beneficial in my opinion. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Robert Heverley Sent: Thursday, August 16, 2012 1:06 PM To: arslist@arslist.org Subject: Building A Custom Application (Just Checking) ** Hello Listers, I just want to know your opinion on something. If you were handed a bunch of screenshots, could you build an application..?? Thank you..!! Robert Heverley _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Building A Custom Application (Just Checking)
Based solely off of the screenshots?...not likely. You may be able to build something that 'looks' the same, but screenshots don't communicate functionality, intent, or anything really important about an application, other than it's look and feel, and you can't even get that properly without a 'demo'. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Thursday, August 16, 2012 12:06 PM To: arslist@ARSLIST.ORG Subject: Building A Custom Application (Just Checking) ** Hello Listers, I just want to know your opinion on something. If you were handed a bunch of screenshots, could you build an application..?? Thank you..!! Robert Heverley _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Building A Custom Application (Just Checking)
Thank you..!! The reason why I posted the question is because we have an application in Remedy 6.3 that is about 10+ years old and we wanted to take advantage of the new functionality and design capabilities of 7.6 but, all we are getting is the old system with different colors and some fields moved around. VERY frustrating when you are teaching someone how to build an application properly.. Thanks again.. On Thu, Aug 16, 2012 at 10:11 AM, Stroud, Natalie K nkst...@sandia.govwrote: ** Probably not without some explanation around how the screenshots needed to relate to one another, and maybe not even then. If there are screenshots whose relationships to the others aren’t clear, well, you know what they say: “An imprecisely defined requirement has an infinite number of solutions. Unfortunately, only about a maximum of 3 will actually satisfy the end user.” ** ** Cheers, ** ** Natalie Stroud SAIC for Sandia National Laboratories ARS/ITSM Tester nkst...@sandia.gov ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Robert Heverley *Sent:* Thursday, August 16, 2012 12:06 PM *To:* arslist@ARSLIST.ORG *Subject:* [EXTERNAL] Building A Custom Application (Just Checking) ** ** ** Hello Listers, I just want to know your opinion on something. If you were handed a bunch of screenshots, could you build an application..?? Thank you..!! Robert Heverley _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: [EXTERNAL] Building A Custom Application (Just Checking)
I have been working with Remedy for about 11 years now and I really wanted to take advantage of building an application from the ground up instead of taking the VW and turning it into a Corvette but, still runs like a VW..!! LOL On Thu, Aug 16, 2012 at 10:16 AM, Robert Heverley robert.hever...@gmail.com wrote: Thank you..!! The reason why I posted the question is because we have an application in Remedy 6.3 that is about 10+ years old and we wanted to take advantage of the new functionality and design capabilities of 7.6 but, all we are getting is the old system with different colors and some fields moved around. VERY frustrating when you are teaching someone how to build an application properly.. Thanks again.. On Thu, Aug 16, 2012 at 10:11 AM, Stroud, Natalie K nkst...@sandia.govwrote: ** Probably not without some explanation around how the screenshots needed to relate to one another, and maybe not even then. If there are screenshots whose relationships to the others aren’t clear, well, you know what they say: “An imprecisely defined requirement has an infinite number of solutions. Unfortunately, only about a maximum of 3 will actually satisfy the end user.” ** ** Cheers, ** ** Natalie Stroud SAIC for Sandia National Laboratories ARS/ITSM Tester nkst...@sandia.gov ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Robert Heverley *Sent:* Thursday, August 16, 2012 12:06 PM *To:* arslist@ARSLIST.ORG *Subject:* [EXTERNAL] Building A Custom Application (Just Checking) ** ** ** Hello Listers, I just want to know your opinion on something. If you were handed a bunch of screenshots, could you build an application..?? Thank you..!! Robert Heverley _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Building A Custom Application (Just Checking)
No way. How would you know how to build menus or workflow interacting those screens? Rick On Aug 16, 2012 2:12 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, Well, it would at least be a good starting point. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hello Listers, I just want to know your opinion on something. If you were handed a bunch of screenshots, could you build an application..?? Thank you..!! Robert Heverley ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Building A Custom Application (Just Checking)
If you're into prototyping, sure... why not? I hear that's part of agile development now. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Thursday, August 16, 2012 1:06 PM To: arslist@ARSLIST.ORG Subject: Building A Custom Application (Just Checking) ** Hello Listers, I just want to know your opinion on something. If you were handed a bunch of screenshots, could you build an application..?? Thank you..!! Robert Heverley _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Data dictionary menu
Kiran, I have found them useful when dealing with applications that deal with documenting Remedy internals, such as list of forms, list of Char fields on that form, then give me the menu attached to that char menu if it has one...that sort of thing if I remember correctly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kiran Sent: Thursday, August 16, 2012 12:19 PM To: arslist@ARSLIST.ORG Subject: Data dictionary menu ** Hi experts, Please let me know the exact use of data dictionary menus In which all scenarios,these menus are useful Sent from Samsung Mobile _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Building A Custom Application (Just Checking)
I had a similar challenge at my last company where they wanted their customized 5.5 apps ported into 7.5 . It was a great time to review processes and see where they could be improved instead of staying in the stone-age. We still ended up with some forms that looked a lot like the old 5.5 apps. I just picked which battle was more easily won and only duplicated forms where there was no OOB process that would satisfy the business requirements. Tommy Morris CMDB Certified Specialist Director of IT Service Management [cid:image001.png@01CD7BB5.D583E3E0]http://www.pinebreeze.com/ tommy.mor...@pinebreeze.comhttps://exg5.exghost.com/owa/redir.aspx?C=1d40184b0dc44e86917981c2ecb56197URL=mailto%3atommy.morris%40pinebreeze.com 817.727.1021 - mobile 972.899.2366 - office 972.899.2898 - fax From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark Sent: Thursday, August 16, 2012 1:33 PM To: arslist@ARSLIST.ORG Subject: Re: Building A Custom Application (Just Checking) ** If you're into prototyping, sure... why not? I hear that's part of agile development now. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG]mailto:[mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Thursday, August 16, 2012 1:06 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Building A Custom Application (Just Checking) ** Hello Listers, I just want to know your opinion on something. If you were handed a bunch of screenshots, could you build an application..?? Thank you..!! Robert Heverley _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are inline: image001.png
Re: Building A Custom Application (Just Checking)
Oh yea 'agile' development ... went through that here a few years back it was not a pleasant experience on the Remedy side especially if you like to do your work once with maybe occasional changes. You all overlooked something even more basic than not knowing what the processes are required behind the field for workflow ... what's the character length? I love custom applications (mine) but I can tell you that after 10 years of working in it from birth to current I would love to rewrite it and take out all the 'stuff' everyone had to have 'right now'. After a while it's very hard to extract things that don't get used. And, there never seems to be the time! Susan On Thu, Aug 16, 2012 at 1:32 PM, David M. Clark david.m.cl...@tn.govwrote: ** If you’re into prototyping, sure… why not? I hear that’s part of “agile development” now. ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Robert Heverley *Sent:* Thursday, August 16, 2012 1:06 PM *To:* arslist@ARSLIST.ORG *Subject:* Building A Custom Application (Just Checking) ** ** ** Hello Listers, I just want to know your opinion on something. If you were handed a bunch of screenshots, could you build an application..?? Thank you..!! Robert Heverley _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Building A Custom Application (Just Checking)
I've written several applications from elaborate requirements documents that make no reference whatsoever as to what the finished app should look like. Screenshots only would be a refreshing change compared to that. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer Sent: Thursday, August 16, 2012 1:53 PM To: arslist@ARSLIST.ORG Subject: Re: Building A Custom Application (Just Checking) ** Oh yea 'agile' development ... went through that here a few years back it was not a pleasant experience on the Remedy side especially if you like to do your work once with maybe occasional changes. You all overlooked something even more basic than not knowing what the processes are required behind the field for workflow ... what's the character length? I love custom applications (mine) but I can tell you that after 10 years of working in it from birth to current I would love to rewrite it and take out all the 'stuff' everyone had to have 'right now'. After a while it's very hard to extract things that don't get used. And, there never seems to be the time! Susan On Thu, Aug 16, 2012 at 1:32 PM, David M. Clark david.m.cl...@tn.govmailto:david.m.cl...@tn.gov wrote: ** If you're into prototyping, sure... why not? I hear that's part of agile development now. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Thursday, August 16, 2012 1:06 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Building A Custom Application (Just Checking) ** Hello Listers, I just want to know your opinion on something. If you were handed a bunch of screenshots, could you build an application..?? Thank you..!! Robert Heverley _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Data dictionary menu
Kiran See forms related to Reporting like ReportCreator Ravi Date: Thu, 16 Aug 2012 12:48:09 -0600 From: lj.longwing@mda.mil Subject: Re: Data dictionary menu To: arslist@ARSLIST.ORG Kiran, I have found them useful when dealing with applications that deal with documenting Remedy internals, such as list of forms, list of Char fields on that form, then give me the menu attached to that char menu if it has one...that sort of thing if I remember correctly. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kiran Sent: Thursday, August 16, 2012 12:19 PM To: arslist@ARSLIST.ORG Subject: Data dictionary menu ** Hi experts, Please let me know the exact use of data dictionary menus In which all scenarios,these menus are useful Sent from Samsung Mobile _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Building A Custom Application (Just Checking)
I always say: It's like building the house without the blue prints, it doesn't work.. On Thu, Aug 16, 2012 at 10:56 AM, David M. Clark david.m.cl...@tn.govwrote: ** I’ve written several applications from elaborate requirements documents that make no reference whatsoever as to what the finished app should look like. Screenshots only would be a refreshing change compared to that. ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Susan Palmer *Sent:* Thursday, August 16, 2012 1:53 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Building A Custom Application (Just Checking) ** ** ** Oh yea 'agile' development ... went through that here a few years back it was not a pleasant experience on the Remedy side especially if you like to do your work once with maybe occasional changes. You all overlooked something even more basic than not knowing what the processes are required behind the field for workflow ... what's the character length? I love custom applications (mine) but I can tell you that after 10 years of working in it from birth to current I would love to rewrite it and take out all the 'stuff' everyone had to have 'right now'. After a while it's very hard to extract things that don't get used. And, there never seems to be the time! Susan On Thu, Aug 16, 2012 at 1:32 PM, David M. Clark david.m.cl...@tn.gov wrote: ** If you’re into prototyping, sure… why not? I hear that’s part of “agile development” now. -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Robert Heverley *Sent:* Thursday, August 16, 2012 1:06 PM *To:* arslist@ARSLIST.ORG *Subject:* Building A Custom Application (Just Checking) ** Hello Listers, I just want to know your opinion on something. If you were handed a bunch of screenshots, could you build an application..?? Thank you..!! Robert Heverley _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Building A Custom Application (Just Checking)
Hi Susan, GREAT response..!! On Thu, Aug 16, 2012 at 10:53 AM, Susan Palmer suzanpal...@gmail.comwrote: ** Oh yea 'agile' development ... went through that here a few years back it was not a pleasant experience on the Remedy side especially if you like to do your work once with maybe occasional changes. You all overlooked something even more basic than not knowing what the processes are required behind the field for workflow ... what's the character length? I love custom applications (mine) but I can tell you that after 10 years of working in it from birth to current I would love to rewrite it and take out all the 'stuff' everyone had to have 'right now'. After a while it's very hard to extract things that don't get used. And, there never seems to be the time! Susan On Thu, Aug 16, 2012 at 1:32 PM, David M. Clark david.m.cl...@tn.govwrote: ** If you’re into prototyping, sure… why not? I hear that’s part of “agile development” now. ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Robert Heverley *Sent:* Thursday, August 16, 2012 1:06 PM *To:* arslist@ARSLIST.ORG *Subject:* Building A Custom Application (Just Checking) ** ** ** Hello Listers, I just want to know your opinion on something. If you were handed a bunch of screenshots, could you build an application..?? Thank you..!! Robert Heverley _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Maintenance contracts - showing overall costs
We are using ITSM 7.6.4, Asset Management and I have a question on reporting contract costs. I am putting in a SUN contract, which consists of a Master Support contract, sub-Master CSI contracts, and individually priced 'model' maintenance contracts. The maintenance contracts are connected to computer system CIs (servers) and have their 'Cost per Asset' fields set to the maintenance cost of that type of asset. On the individual computer system, the cost of the contract displays on the Financials tab, and is reflected in the 'Total Cost' field. My question is, how do I see the cost from the contract side? If my Maintenance contract is $1,000 per asset, and there are 12 assets related, is there somewhere that notes this contract costs $12,000? What about one or two levels up, from the master contracts? Can I see the total costs there? Alternatively, is there a better way to represent a set of maintenance contracts, organized under master agreements, that have different line item costs attached to specific assets? The goal is to have the costs as another recorded datapoint of the asset, so as they reach EOL or contracts come due, decisions can be made on several levels (move to a new model, renew maintenance, switch to a different resource entirely, etc). As always, if I have missed this in the documentation, please feel free to point me towards it. Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GMS ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 USA | 734.997.4777 kelly.lo...@proquest.commailto:kelly.lo...@proquest.com www.proquest.com ProQuest...Start here. 2010 InformationWeek 500 Top Innovator P Please consider the environment before printing this email. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the sender, and delete the message from your computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Object access in developr studio
Hi Do we have any configuration in remedy 7604 to restrict a person to just view the objects in dev studio? He should not be able to edit/delete any objects Is it available ootb? Plz send ur suggestions Regards Kiran Sent from Samsung Mobile ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Report limit in ITSM 7.6.4 (fixed thanks to Mac)
Howard, Reading the thread I am minorly confused... Can you provide together all three of the items to add to the config.properties. I will say that the August 10th Mid-Tier patch is much better than the July 7th. I just checked and the July 7th patch is no longer available. Claire From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Thursday, August 16, 2012 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: Report limit in ITSM 7.6.4 (fixed thanks to Mac) ** All, Mac got it right. The issue is fixed when you change all three items. Now how do we make sure BMC send all of that to anyone having the same issue I did? Take care and thank you Mac, Howard ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Interesting Question on overlays
Hi, This is an interesting question If i do a describe on a T table and if the table is an overlaid one, will i be able to see the custom optional fields that i have created on the form? ie T1234 is an ootb table. I created overlay and added 2 fields If i do desc T1234, will i see the name of the 2 fields that i have added? I did it but was not able to view it on a desc Im using the resolved schemaid for this desc Please help me with ur valuable suggstions Regards Kiran Sent from Samsung Mobile ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Interesting Question on overlays
Personally I would never select against the T tables and always use the views – then I know you’ll definitely see your custom stuff. Regards, Andrew C. Goodall Software Engineer Development Services ago...@jcpenney.com T 972.431.1518 F 972.431.1027 jcpenney 6501 Legacy Drive Plano, TX 75024 jcp.com From: Action Request System discussion list(ARSList) [mailto:arslist@arslist.org] On Behalf Of Kiran Sent: Thursday, August 16, 2012 2:19 PM To: arslist@arslist.org Subject: Interesting Question on overlays ** Hi, This is an interesting question If i do a describe on a T table and if the table is an overlaid one, will i be able to see the custom optional fields that i have created on the form? ie T1234 is an ootb table. I created overlay and added 2 fields If i do desc T1234, will i see the name of the 2 fields that i have added? I did it but was not able to view it on a desc Im using the resolved schemaid for this desc Please help me with ur valuable suggstions Regards Kiran Sent from Samsung Mobile _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ font face=monospacesize=-3brThe information transmitted is intended only for the person or entity to which it is addressed and brmay contain confidential and/or privileged material. If the reader of this message is not the intendedbrrecipient, you are hereby notified that your access is unauthorized, and any review, dissemination,brdistribution or copying of this message including any attachments is strictly prohibited. If you are notbrthe intended recipient, please contact the sender and delete the material from any computer.br ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Report limit in ITSM 7.6.4 (fixed thanks to Mac)
Claire, I was actually on the June 21st Hotfix when I added those lines to my config.properties file. Still haven't added either the July 7th or the August 10th patch. Since they are supposed to be cumulative, then the August 10th patch should work also for this (but I am only guessing at that). Change the below numbers to what your system can work with. My current patch level on Mid Tier: Version 7.6.04 SP3 201206211707 Hotfix #Maximum entries to be fetched for AR System/Native report to be displayed on screen arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=2000 Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 cmrho...@rockwellcollins.com www.rockwellcollins.com From: Sanford, Claire claire.sanf...@memorialhermann.org To: arslist@ARSLIST.ORG Date: 08/16/2012 03:17 PM Subject:Re: Report limit in ITSM 7.6.4 (fixed thanks to Mac) Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG ** Howard, Reading the thread I am minorly confused? Can you provide together all three of the items to add to the config.properties. I will say that the August 10th Mid-Tier patch is much better than the July 7th. I just checked and the July 7th patch is no longer available. Claire From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Thursday, August 16, 2012 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: Report limit in ITSM 7.6.4 (fixed thanks to Mac) ** All, Mac got it right. The issue is fixed when you change all three items. Now how do we make sure BMC send all of that to anyone having the same issue I did? Take care and thank you Mac, Howard _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
CSS Styling question
All
This topic is a little OT but the CSS forums are not as responsive as the
good folks here in the arslist. There is one KB that addresses the issue
but the style sheet syntax did not seem very clear to me; probably due to
lack of understanding of CSS.
I need to apply styling to a field (trim text) that is inside a div. The
view source is below.
div id=WIN_0_536870988 arid=536870988 artype=Trim arsubtype=3
ardbn=txt_MyRequests arcolor=white class=h1 arfid536870988
ardbntxt_MyRequests trimdiv style=z-index:1103#59;top:17#59;
left:534#59; width:210#59; height:40#59;background-color:white#59;
Specifically, I want to change the color to Blue and justify the text Left.
I know I can do this particular style with the field attributes but this is
just a test run before trying more complex CSS solutions. The style is not
being applied and I have cleared the browser cache and flushed the MT cache.
This is what my style sheet looks like and added div#WIN_0_536870988 to the
Custom CSS Style field attribute.
div#WIN_0_536870988
{
color:blue;
text-align:left;
font-weight:bold;
}
All thoughts gratefully accepted!
Many thanks
Pete
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Re: Interesting Question on overlays
Kiran, As someone has already mentioned, other than for your amusement and amazement, it is bad practice to access the T tables directly….. But, as it seems it is for your amusement in this question… Yes, when you create a custom field, it is added to the DB T table as a new C# column. When you access the table in base mode, you will not see it. In overlay mode, it is there. Now, you said you added two fields. Were they actual data fields? If they were display only fields, there is no DB field created so of course no new field would show up. Only real data fields would show up in the database table. Are you sure you are on the right table? It can get confusing sometimes when looking at T tables whether you are on the right table or not. And remember, you should be looking for C# (where # is the field ID) of the field NOT the field name. I hope this is useful, Doug Mueller From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kiran Sent: Thursday, August 16, 2012 12:19 PM To: arslist@ARSLIST.ORG Subject: Interesting Question on overlays ** Hi, This is an interesting question If i do a describe on a T table and if the table is an overlaid one, will i be able to see the custom optional fields that i have created on the form? ie T1234 is an ootb table. I created overlay and added 2 fields If i do desc T1234, will i see the name of the 2 fields that i have added? I did it but was not able to view it on a desc Im using the resolved schemaid for this desc Please help me with ur valuable suggstions Regards Kiran Sent from Samsung Mobile _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Object access in developr studio
Kiran, There is no such thing as read only access to Dev Studio, if you have access, you can break things. This is the truth as I know it :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kiran Sent: Thursday, August 16, 2012 1:09 PM To: arslist@ARSLIST.ORG Subject: Object access in developr studio ** Hi Do we have any configuration in remedy 7604 to restrict a person to just view the objects in dev studio? He should not be able to edit/delete any objects Is it available ootb? Plz send ur suggestions Regards Kiran Sent from Samsung Mobile _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: Apache Tomcat
One other thing I'd suggest that you can do now that may be worth looking into - disable IIS, get rid of Jakarta, and just run Tomcat on port 80. I had trouble with Jakarta in the past and didn't really need IIS anymore so I shut all of that down. If you can't, another thing I'd do to see if Tomcat is having the problem is to have the users getting the errors to go against port 8080 or whatever port you have Tomcat running on to see if the Mid Tier works for them at that point. Either way, I strongly suggest getting rid of IIS and Jakarta as they just add two more components that have to be maintained and investigated. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Nall, Roger Sent: Thursday, August 16, 2012 12:50 PM To: arslist@ARSLIST.ORG Subject: Re: OT: Apache Tomcat ** Shawn, Thank you very much for this information. Sounds like I should work harder on getting my application upgraded to 7.6.4 as well as looking to change the configuration. I have attached an email that shows the exact error that the users are getting. Regards, Roger Nall Manager, SA Business Objects/Remedy Desk: 972-464-3712 PCS: 973-652-6723 SA_Intakehttp://saintake.t-mobile.com/ SA Portalhttp://sa.eng.t-mobile.com/Pages/Default.aspx From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn Sent: Tuesday, August 14, 2012 9:50 AM To: arslist@ARSLIST.ORG Subject: Re: OT: Apache Tomcat ** The BMC version works, and with everything on 7.6.4 I haven't run into an issue like you have. Also, the defect you are running into is likely a Mid Tier problem rather than a Tomcat problem, and I recall that some past versions of the Mid Tier have had memory leaks. I am also running on Windows 2008 R2 64-bit and if I remember correctly, the version BMC ships with isn't 64-bit. That being said, I prefer to get Tomcat from apache.org primarily to take advantage of bug fixes and other improvements to Tomcat that are made over time. BMC also leaves out the web-based administration piece, which isn't vital but makes it easier to work with Tomcat in my opinion especially if you want to run your Mid Tier alongside some non-BMC stuff on Tomcat. I have been working on some basic JSP pages (formerly in ASP) that I can use to display some data from the Remedy database in other places. For example, one JSP page can be embedded in SharePoint at the top of the screen to be a ticker for when a Critical Incident is opened. As a result, I like to make sure Tomcat is available for these other small web apps that I build. That being said, follow BMC's Performance Tuning whitepaper gives you most of what you need to do. I can't find the soft copy that I had, but you can find it on BMC's support site. For the Mid Tier, the areas you need to focus on are listed below. I've copied this from my development machine, which is set up a little less efficiently than my Production machine, and with some different memory values and logging options. Also, this is a mix of what I remember from BMC's whitepaper as well as my own (possibly out of date) experiences with Tomcat configuration. 1) Set appropriate Java (not Tomcat) memory allocations (via the JAVA_OPTS environment variable.) What I have it set to is: -Xms1024m -Xmx1024m 2) Update the Apache Tomcat configuration application (open the Tomcat Configuration app, go to the Java tab and update the Java Options section) to include garbage collection. I don't recall what BMC provides out of the box, and my configuration isn't totally based on what they suggest. However, I use something like this: -Dcatalina.home=D:\Program Files\Apache Software Foundation\Tomcat 6.0 -Dcatalina.base=D:\Program Files\Apache Software Foundation\Tomcat 6.0 -Djava.endorsed.dirs=D:\Program Files\Apache Software Foundation\Tomcat 6.0\endorsed -Djava.io.tmpdir=D:\Program Files\Apache Software Foundation\Tomcat 6.0\temp -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Djava.util.logging.config.file=D:\Program Files\Apache Software Foundation\Tomcat 6.0\conf\logging.properties -XX:+UseCompressedOops -XX:+UseConcMarkSweepGC -XX:+UseParNewGC -XX:NewRatio=3 -XX:PermSize=256m -XX:+HeapDumpOnOutOfMemoryError -XX:ErrorFile=D:\Program Files\Apache Software Foundation\Tomcat 6.0\logs\java_hs_err.log -XX:HeapDumpPath=D:\Program Files\Apache Software Foundation\Tomcat 6.0\logs\ -Dorg.apache.tomcat.util.buf.UDecoder.ALLOW_ENCODED_SLASH=true -Dcom.sun.management.jmxremote -Dcom.sun.management.jmxremote.port=8086 -Dcom.sun.management.jmxremote.ssl=false -Dcom.sun.management.jmxremote.authenticate=false 3) Set the Initial and Maximum memory pool sizes below the Java Options. I set those to match what is in the JAVA_OPTS. 4) In the server.xml file within Tomcat, the connector section
Re: Report limit in ITSM 7.6.4 (fixed thanks to Mac)
Mac and Claire, The funny (or sad part), is when we had another issue with our mid-tiers the support engineer said we were on the latest patch. However, those lines were missing. Well on to the next issue. Thanks to all and take care of your kidneys (maybe give one up to a friend in need), Howard From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mac Rhoades Sent: Thursday, August 16, 2012 3:32 PM To: arslist@ARSLIST.ORG Subject: Re: Report limit in ITSM 7.6.4 (fixed thanks to Mac) ** Claire, I was actually on the June 21st Hotfix when I added those lines to my config.properties file. Still haven't added either the July 7th or the August 10th patch. Since they are supposed to be cumulative, then the August 10th patch should work also for this (but I am only guessing at that). Change the below numbers to what your system can work with. My current patch level on Mid Tier: Version 7.6.04 SP3 201206211707 Hotfix #Maximum entries to be fetched for AR System/Native report to be displayed on screen arsystem.nativereport.onscreen_max_entries=5000 arsystem.webreport.onscreen_max_entries=5000 #Maximum entries to be exported to CSV file arsystem.FileExport_max_entries=2000 Mac Rhoades / Sr Programmer/Analyst-Specialized Systems / Service Management MS 352-100, 2205 Northmont Pkwy., Duluth, GA, USA Phone: 678-252-4364 / VPN: 252-4364 mailto:cmrho...@rockwellcollins.com cmrho...@rockwellcollins.com http://www.rockwellcollins.com/ www.rockwellcollins.com From:Sanford, Claire claire.sanf...@memorialhermann.org To:arslist@ARSLIST.ORG Date:08/16/2012 03:17 PM Subject:Re: Report limit in ITSM 7.6.4 (fixed thanks to Mac) Sent by:Action Request System discussion list(ARSList) arslist@ARSLIST.ORG _ ** Howard, Reading the thread I am minorly confused. Can you provide together all three of the items to add to the config.properties. I will say that the August 10th Mid-Tier patch is much better than the July 7th. I just checked and the July 7th patch is no longer available. Claire From: Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Thursday, August 16, 2012 11:27 AM To: arslist@ARSLIST.ORG Subject: Re: Report limit in ITSM 7.6.4 (fixed thanks to Mac) ** All, Mac got it right. The issue is fixed when you change all three items. Now how do we make sure BMC send all of that to anyone having the same issue I did? Take care and thank you Mac, Howard _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Object access in developr studio
You can install arinside which generates html documentation. You can put that under IIS or some other webserver or shared folder and give access to other analysts. This is more user friendly and faster. This way any one can see remedy objects but cannot make changes. On Thursday, August 16, 2012 12:09:26 PM UTC-7, Kiran wrote: ** Hi Do we have any configuration in remedy 7604 to restrict a person to just view the objects in dev studio? He should not be able to edit/delete any objects Is it available ootb? Plz send ur suggestions Regards Kiran Sent from Samsung Mobile _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Retrieving Attachments from ARS DBs ?
Hi All - Our SQL DBA is looking for best practice advice on how to retrieve attachments in INC and CRQ records/work info entries. On page 37 of the DB ref guide, it tells what table(s) to find the attachment images, which we have found. Goal: To retrieve documentation files that are part of work info entries, and are in the ARS attachment data tables. Environment: ARS 7.02 and SQL 2K8 Has anyone done this in the past ? Do you have an example of the SQL statement ? The field element in the B/C tables indicates the attachments are imaged types. Thanks in advance very much ! Rick From page 37 of the guide: Chapter 1 Using relational databases with AR System 37Attachment details tableThe Attachment details table contains information for the properties of Attachment fields. For every Attachment field in the form, a separate table is created to store the attachment value. The Attachment details table is named with a form (for example, labeled form. For every attachment field added to any attachment pool on the form, three columns are added. Each column is named with attachment field ID. For example, the three columns added for one attachment might be called B followed by the unique ID for theB3). In Figure 1-1 on page 26, the attachment details table isBn. An attachment details table with one column (C1) is created with everyC, CO, or CC, followed by theC536870920, CO536870920, and CC536870920, where 536870920is the attachment field ID. The the original size (in bytes) of the attached file. The compressed size (in bytes) of the attachment file.C column stores the full path name of the attached file. The CO column storesCC column stores theAttachment data tableFor each attachment field on a form, an attachment data table is created. The attachment data table is named with a followed by data table might be called B followed by the unique ID for the form,C, followed by the attachment field ID. For example, the attachmentB7C536870920, where 7 is the schemaID, and536870920 table is labeled is the attachment field ID. In Figure 1-1 on page 26, the attachment dataBnCfID.The Attachment data table has two columns: one that holds the Request ID ( is named with a column might be named entryId) and one that holds the data from the file. The column holding the dataC followed by the attachment field ID. For example, the dataC536870920, where 536870920 is the attachment field ID. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: EXTERNAL: Building A Custom Application (Just Checking)
Robert, I've done it and it's an adventure. If they give you good before and after screen captures you can take a best guess. This type of build usually turns in a cyclical event. Here's what I built. Not exactly what we want. Can you make it do X? Yes as long as X doesn't break A B C. And 'round and 'round it goes. The best one is getting a single definition file for the form only and all of the data from the form which had an attachment pool. Import it and then build a replacement system around the skeleton. w00t Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Thursday, August 16, 2012 2:06 PM To: arslist@ARSLIST.ORG Subject: EXTERNAL: Building A Custom Application (Just Checking) ** Hello Listers, I just want to know your opinion on something. If you were handed a bunch of screenshots, could you build an application..?? Thank you..!! Robert Heverley _attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: Retrieving Attachments from ARS DBs ?
Attachments are stored in a proprietary compression format so you cannot retrieve them without using the API to decompress them. Since you are on SQL you could possibly use the ARS ODBC to pull the attachment (but I have not tried that) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Sharp Sent: Thursday, August 16, 2012 5:06 PM To: arslist@ARSLIST.ORG Subject: Retrieving Attachments from ARS DBs ? ** Hi All - Our SQL DBA is looking for best practice advice on how to retrieve attachments in INC and CRQ records/work info entries. On page 37 of the DB ref guide, it tells what table(s) to find the attachment images, which we have found. Goal: To retrieve documentation files that are part of work info entries, and are in the ARS attachment data tables. Environment: ARS 7.02 and SQL 2K8 Has anyone done this in the past ? Do you have an example of the SQL statement ? The field element in the B/C tables indicates the attachments are imaged types. Thanks in advance very much ! Rick ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
OT: Externally available doc (was: How to check Remedy Logins that are using Web Service)
Currently, BMC Legal designates BMC documentation as intellectual property that is only available to customers with a valid Support contract. Thus it is protected behind Support Central and not publicly available. A change in this interpretation is being considered (for about 2 years now). If it does change, I'll let the list know. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Monday, August 13, 2012 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: How to check Remedy Logins that are using Web Service Just wondering - any reason why BMC does not have an external facing version of their Javadoc??? I always seem to search and find it on JavaSystemSolutions site - but never on BMC. From: http://www.javasystemsolutions.com/documentation/thirdparty/arapi/constant-values.html#com.remedy.arsys.api.Constants.AR_FUNCTION_LENGTHC public static final int AR_CLIENT_TYPE_ALERT21 public static final int AR_CLIENT_TYPE_APPROVAL 7 public static final int AR_CLIENT_TYPE_CACHE15 public static final int AR_CLIENT_TYPE_CHANGE_ID4009 public static final int AR_CLIENT_TYPE_CHANGE_SEL 4008 public static final int AR_CLIENT_TYPE_DISPATCHER 4001 public static final int AR_CLIENT_TYPE_DIST 16 public static final int AR_CLIENT_TYPE_DRIVER 4000 public static final int AR_CLIENT_TYPE_DSO 5 public static final int AR_CLIENT_TYPE_EIE 13 public static final int AR_CLIENT_TYPE_END_OF_PRODUCT 3999 public static final int AR_CLIENT_TYPE_END_OF_RESERVED_RANGE5000 public static final int AR_CLIENT_TYPE_FLASHBOARDS 11 public static final int AR_CLIENT_TYPE_FLASHBOARDS_MID_TIER 12 public static final int AR_CLIENT_TYPE_HELP 4002 public static final int AR_CLIENT_TYPE_IMPORT_CMD 19 public static final int AR_CLIENT_TYPE_JANITOR 4003 public static final int AR_CLIENT_TYPE_MAIL 18 public static final int AR_CLIENT_TYPE_MAIL_DAEMON 22 public static final int AR_CLIENT_TYPE_MENU 4004 public static final int AR_CLIENT_TYPE_MID_TIER 9 public static final int AR_CLIENT_TYPE_ODBC 6 public static final int AR_CLIENT_TYPE_PALM_PILOT 10 public static final int AR_CLIENT_TYPE_PRE_50 1 public static final int AR_CLIENT_TYPE_RELOAD 14 public static final int AR_CLIENT_TYPE_REPORT_PLUGIN20 public static final int AR_CLIENT_TYPE_RUN_MACRO17 public static final int AR_CLIENT_TYPE_SIM_PUBLISHING_SERVER28 public static final int AR_CLIENT_TYPE_SIM_SME 29 public static final int AR_CLIENT_TYPE_SQLED4007 public static final int AR_CLIENT_TYPE_STRUCT 4005 public static final int AR_CLIENT_TYPE_TEXT 4006 public static final int AR_CLIENT_TYPE_UNKNOWN 0 public static final int AR_CLIENT_TYPE_UNPRODUCTIZED_START 4000 public static final int AR_CLIENT_TYPE_WAT 2 public static final int AR_CLIENT_TYPE_WEB_SERVER 8 public static final int AR_CLIENT_TYPE_WEBSERVICE 34 public static final int AR_CLIENT_TYPE_WIP 4 public static final int AR_CLIENT_TYPE_WUT 3 -John On Aug 13, 2012, at 3:47 PM, Joe Martin D'Souza jdso...@shyle.net wrote: That's what I was thinking too as most of the lower client types were already exhausted before WS was even available as a client type. One easy way to confirm whether it is 8 or 34 is to check the ar.h file that gets bundled with the AR API's if installed.. This file will have a list of all client type variables with its numbers in the body of that header file.. I do not have it handy right now or I would check it for you guys.. This file is how I check what a client type value should be usually when coding and I am not sure through memory what it is or may be.. But I think I agree with Fred that it could probably be 34 and not 8 as those low numbers were taken well before WS was a reality as far as the ARS is concerned.. Joe -Original Message- From: Mueller, Doug Sent: Monday, August 13, 2012 2:08 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Re: How to check Remedy Logins that are using Web Service Fred, Well, the code that the engineer looked up for me indicated 8. Now, maybe they looked up something wrong and it is 34. EITHER WAY, it is different for Web Services and interactive mid-tier traffic. I did think it was odd to be 8 since 8 was originally the client-type of an earlier incarnation of the web support (the waserver for the old timers on the list). So, it may be 8, it may be 34. The key is that
Re: ARS+Atrium 7604 sp3 and Asset Mgmt 7604 sp2 install
I recently had that problem ... I had to install ARS 7.6.04 SP2 then CMDB 7.6.04 SP2 then ITSM 7.6.04 SP2 then upgrade ARS to SP3. You may have to do the same. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: OT: Externally available doc (was: How to check Remedy Logins that are using Web Service)
Ok thx for info. If they are looking for votes - I vote the API should be openly documented and marketed and pushed to the larger community. I think it would be a positive for BMC ITSM/ Remedy to work easily with the bigger environment. And side note - I can think of ZERO that would be lost by BMC by making it available. Oh - except for the trade secret that BMC uses integers for their Status field. -John Sent from my iPhone On Aug 16, 2012, at 6:06 PM, Easter, David david_eas...@bmc.com wrote: Currently, BMC Legal designates BMC documentation as intellectual property that is only available to customers with a valid Support contract. Thus it is protected behind Support Central and not publicly available. A change in this interpretation is being considered (for about 2 years now). If it does change, I'll let the list know. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: Monday, August 13, 2012 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: How to check Remedy Logins that are using Web Service Just wondering - any reason why BMC does not have an external facing version of their Javadoc??? I always seem to search and find it on JavaSystemSolutions site - but never on BMC. From: http://www.javasystemsolutions.com/documentation/thirdparty/arapi/constant-values.html#com.remedy.arsys.api.Constants.AR_FUNCTION_LENGTHC public static final intAR_CLIENT_TYPE_ALERT21 public static final intAR_CLIENT_TYPE_APPROVAL7 public static final intAR_CLIENT_TYPE_CACHE15 public static final intAR_CLIENT_TYPE_CHANGE_ID4009 public static final intAR_CLIENT_TYPE_CHANGE_SEL4008 public static final intAR_CLIENT_TYPE_DISPATCHER4001 public static final intAR_CLIENT_TYPE_DIST16 public static final intAR_CLIENT_TYPE_DRIVER4000 public static final intAR_CLIENT_TYPE_DSO5 public static final intAR_CLIENT_TYPE_EIE13 public static final intAR_CLIENT_TYPE_END_OF_PRODUCT3999 public static final intAR_CLIENT_TYPE_END_OF_RESERVED_RANGE5000 public static final intAR_CLIENT_TYPE_FLASHBOARDS11 public static final intAR_CLIENT_TYPE_FLASHBOARDS_MID_TIER12 public static final intAR_CLIENT_TYPE_HELP4002 public static final intAR_CLIENT_TYPE_IMPORT_CMD19 public static final intAR_CLIENT_TYPE_JANITOR4003 public static final intAR_CLIENT_TYPE_MAIL18 public static final intAR_CLIENT_TYPE_MAIL_DAEMON22 public static final intAR_CLIENT_TYPE_MENU4004 public static final intAR_CLIENT_TYPE_MID_TIER9 public static final intAR_CLIENT_TYPE_ODBC6 public static final intAR_CLIENT_TYPE_PALM_PILOT10 public static final intAR_CLIENT_TYPE_PRE_501 public static final intAR_CLIENT_TYPE_RELOAD14 public static final intAR_CLIENT_TYPE_REPORT_PLUGIN20 public static final intAR_CLIENT_TYPE_RUN_MACRO17 public static final intAR_CLIENT_TYPE_SIM_PUBLISHING_SERVER28 public static final intAR_CLIENT_TYPE_SIM_SME29 public static final intAR_CLIENT_TYPE_SQLED4007 public static final intAR_CLIENT_TYPE_STRUCT4005 public static final intAR_CLIENT_TYPE_TEXT4006 public static final intAR_CLIENT_TYPE_UNKNOWN0 public static final intAR_CLIENT_TYPE_UNPRODUCTIZED_START4000 public static final intAR_CLIENT_TYPE_WAT2 public static final intAR_CLIENT_TYPE_WEB_SERVER8 public static final intAR_CLIENT_TYPE_WEBSERVICE34 public static final intAR_CLIENT_TYPE_WIP4 public static final intAR_CLIENT_TYPE_WUT3 -John On Aug 13, 2012, at 3:47 PM, Joe Martin D'Souza jdso...@shyle.net wrote: That's what I was thinking too as most of the lower client types were already exhausted before WS was even available as a client type. One easy way to confirm whether it is 8 or 34 is to check the ar.h file that gets bundled with the AR API's if installed.. This file will have a list of all client type variables with its numbers in the body of that header file.. I do not have it handy right now or I would check it for you guys.. This file is how I check what a client type value should be usually when coding and I am not sure through memory what it is or may be.. But I think I agree with Fred that it could probably be 34 and not 8 as those low numbers were taken well before WS
Service action Peculiarity
Has anyone come across a peculiarity with the filter Service action where-in what is mapped is not what is received on the other end? ARS7.6.4 sp2 The particulars... Filter Service Input Mapping: inChar000 (536870913) = $host$ //source field id (536870913) inChar001 (536870914) = People //source field id (hardcoded) inChar002 (536870915) = Used by //source field id (hardcoded) inChar003 (536870916) = $corpid$ //source field id (536870915) Source values at time of call say: inChar000 (536870913) = vm04 inChar001 (536870914) = People inChar002 (536870915) = Used by inChar003 (536870916) = 4712258 Receiving says (and passes wrong value - see inChar003)... FLTR TID: 003824 RPC ID: 035856 Queue: Fast Client-RPC: 390620USER: jtkirk Overlay-Group: 1 -- service action input FLTR TID: 003824 RPC ID: 035856 Queue: Fast Client-RPC: 390620USER: jtkirk Overlay-Group: 1inChar000 (536870913) = vm04 FLTR TID: 003824 RPC ID: 035856 Queue: Fast Client-RPC: 390620USER: jtkirk Overlay-Group: 1inChar001 (536870914) = People FLTR TID: 003824 RPC ID: 035856 Queue: Fast Client-RPC: 390620USER: jtkirk Overlay-Group: 1inChar002 (536870915) = Used by FLTR TID: 003824 RPC ID: 035856 Queue: Fast Client-RPC: 390620USER: jtkirk Overlay-Group: 1inChar003 (536870916) = Used by Change Service Input mapping to use new field/id as: inChar000 (536870913) = $host$ //source field id (536870913) inChar001 (536870914) = People //source field id (hardcoded) inChar002 (536870915) = Used by //source field id (hardcoded) inChar003 (536870916) = $corpid1$ //source field id (536870929) = new field/id not in field id set on destination form Use same Source Values as previously noted. Receiving now says (and works properly)... FLTR TID: 003824 RPC ID: 036444 Queue: Fast Client-RPC: 390620USER: jtkirk Overlay-Group: 1 -- service action input FLTR TID: 003824 RPC ID: 036444 Queue: Fast Client-RPC: 390620USER: jtkirk Overlay-Group: 1inChar000 (536870913) = vm04 FLTR TID: 003824 RPC ID: 036444 Queue: Fast Client-RPC: 390620USER: jtkirk Overlay-Group: 1inChar001 (536870914) = People FLTR TID: 003824 RPC ID: 036444 Queue: Fast Client-RPC: 390620USER: jtkirk Overlay-Group: 1inChar002 (536870915) = Used by FLTR TID: 003824 RPC ID: 036444 Queue: Fast Client-RPC: 390620USER: jtkirk Overlay-Group: 1inChar003 (536870916) = 4712258 Thoughts? Bug? Enhancement? As designed? Thanks, Eric Roys Seamless Technologies CONFIDENTIALITY NOTICE: This email communication is intended only for the personal and confidential use of the recipient(s) designated above and may contain information which is subject to Federal and/or State privacy laws. In the event that you are not the intended recipient or the agent of the intended recipient, you are hereby notified that any review, disclosure, or use of the information contained herein is strictly prohibited. Do not copy or use the information contained within this communication, or allow it to be read, copied or utilized in any manner by any other person(s). If you have received this communication in error, please notify the sender immediately, either by response e-mail or by phone, and permanently delete the original e-mail, any attachment(s), and copies. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
