WWRUG BMC Sale Rumors
HP: They have a good ITSM product, and it doesn't require 4GB of RAM and 20 minutes to start, so if BMC ended up at HP then AR System may bite the bullet. And on that basis, it doesn't seem a likely option. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG BMC Sale Rumors
HP's ITSM products also aren't integrated with one another nearly as seamlessly as BMC's, making implementation more time consuming and problematic, and even relatively simple customizations complicate it further. I have seen enough of both, and a few others, to say with confidence that BMC is the horse to ride. Rick On Oct 20, 2012 12:19 AM, John Baker jba...@javasystemsolutions.com wrote: HP: They have a good ITSM product, and it doesn't require 4GB of RAM and 20 minutes to start, so if BMC ended up at HP then AR System may bite the bullet. And on that basis, it doesn't seem a likely option. __**__** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG BMC Sale Rumors
I have a friend who works for a very big pharmaceutical company. That has been working for 5 years to get Hp SRA to replace a remedy implementation : it just cannot be done ! Sent from my iPhone On Oct 20, 2012, at 9:44, Rick Cook remedyr...@gmail.com wrote: ** HP's ITSM products also aren't integrated with one another nearly as seamlessly as BMC's, making implementation more time consuming and problematic, and even relatively simple customizations complicate it further. I have seen enough of both, and a few others, to say with confidence that BMC is the horse to ride. Rick On Oct 20, 2012 12:19 AM, John Baker jba...@javasystemsolutions.com wrote: HP: They have a good ITSM product, and it doesn't require 4GB of RAM and 20 minutes to start, so if BMC ended up at HP then AR System may bite the bullet. And on that basis, it doesn't seem a likely option. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
WWRUG BMC Sale Rumors
Patrick: I guess it depends on what you mean by 'replace'. Different products have different functionality. HP SRC is far slicker than BMC SRM and seems perfectly adequate in the role of allowing a user to request a service. Rick: I think you're probably correct in terms of integration at the database level. I think HP Asset Management doesn't sit on top of Service Manager's database. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG BMC Sale Rumors
John, up until v8, I would agree with you about BMC SRM being the weaker of the two. But not now. BMC completely rebuilt it, and the customer feedback so far is very positive. In fact, having just spent the week at WWRUG seeing the new version of ITSM, BMC has raised the bar again. I encourage you to check it out for yourself. Yes, their web technology is still behind the curve, but the rest is leading the pack. Rick On Oct 20, 2012 7:01 AM, John Baker jba...@javasystemsolutions.com wrote: Patrick: I guess it depends on what you mean by 'replace'. Different products have different functionality. HP SRC is far slicker than BMC SRM and seems perfectly adequate in the role of allowing a user to request a service. Rick: I think you're probably correct in terms of integration at the database level. I think HP Asset Management doesn't sit on top of Service Manager's database. John __**__** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG BMC Sale Rumors
John, I also encourage you to join us next year at WWRUG. At the conferences I have learned a lot about the software. Over the years I have meet many of the individuals that post to the ARS List. it's become like a big family reunion when not in sessions. It would be great to be able to associate a face and voice with your name. Dave On Oct 20, 2012, at 8:07 AM, Rick Cook remedyr...@gmail.com wrote: ** John, up until v8, I would agree with you about BMC SRM being the weaker of the two. But not now. BMC completely rebuilt it, and the customer feedback so far is very positive. In fact, having just spent the week at WWRUG seeing the new version of ITSM, BMC has raised the bar again. I encourage you to check it out for yourself. Yes, their web technology is still behind the curve, but the rest is leading the pack. Rick On Oct 20, 2012 7:01 AM, John Baker jba...@javasystemsolutions.com wrote: Patrick: I guess it depends on what you mean by 'replace'. Different products have different functionality. HP SRC is far slicker than BMC SRM and seems perfectly adequate in the role of allowing a user to request a service. Rick: I think you're probably correct in terms of integration at the database level. I think HP Asset Management doesn't sit on top of Service Manager's database. John ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG BMC Sale Rumors
I also spoke to someone who witnessed something very similar at another very large company whose name you would all know. They were basically given hardware and software by HP, and a few years later, all that free stuff has cost them plenty, and they are still using the Remedy systems HP was supposed to replace, were it only to actually be usable. Rick On Sat, Oct 20, 2012 at 6:57 AM, Patrick Zandi remedy...@gmail.com wrote: ** I have a friend who works for a very big pharmaceutical company. That has been working for 5 years to get Hp SRA to replace a remedy implementation : it just cannot be done ! Sent from my iPhone On Oct 20, 2012, at 9:44, Rick Cook remedyr...@gmail.com wrote: ** HP's ITSM products also aren't integrated with one another nearly as seamlessly as BMC's, making implementation more time consuming and problematic, and even relatively simple customizations complicate it further. I have seen enough of both, and a few others, to say with confidence that BMC is the horse to ride. Rick On Oct 20, 2012 12:19 AM, John Baker jba...@javasystemsolutions.com wrote: HP: They have a good ITSM product, and it doesn't require 4GB of RAM and 20 minutes to start, so if BMC ended up at HP then AR System may bite the bullet. And on that basis, it doesn't seem a likely option. __**__** ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
WWRUG BMC Sale Rumors
The entire HP vs BMC thing is entirely subjective. JSS came within an inch of an SSO Plugin sale in 2010 only to be scuppered by the organisation cancelling the BMC project. And I've spoken to a couple HP customers complaining about HP support and asking if BMC were as bad. I pointed them at arslist and the huge support rant. On that note, did anyone from BMC apologise for the poor support documented by many users? I recall they were sending someone to rug to listen. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG And BMC Support
Yes Jay Shankar and a number of her folks were there at Evening with Engineering as well as a breakfast session for those that wanted to talk to the Support Management team. Dave On Oct 20, 2012, at 4:09 PM, John Baker jba...@javasystemsolutions.com wrote: The entire HP vs BMC thing is entirely subjective. JSS came within an inch of an SSO Plugin sale in 2010 only to be scuppered by the organisation cancelling the BMC project. And I've spoken to a couple HP customers complaining about HP support and asking if BMC were as bad. I pointed them at arslist and the huge support rant. On that note, did anyone from BMC apologise for the poor support documented by many users? I recall they were sending someone to rug to listen. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG And BMC Support
I attended that morning session. They laid out some improvements they have made and listened to some we thought they still needed. Things are far from perfect, but they have been far worse, and seem to be trending well. Rick On Oct 20, 2012 2:16 PM, Dave Shellman d...@wwrug.com wrote: Yes Jay Shankar and a number of her folks were there at Evening with Engineering as well as a breakfast session for those that wanted to talk to the Support Management team. Dave On Oct 20, 2012, at 4:09 PM, John Baker jba...@javasystemsolutions.com wrote: The entire HP vs BMC thing is entirely subjective. JSS came within an inch of an SSO Plugin sale in 2010 only to be scuppered by the organisation cancelling the BMC project. And I've spoken to a couple HP customers complaining about HP support and asking if BMC were as bad. I pointed them at arslist and the huge support rant. On that note, did anyone from BMC apologise for the poor support documented by many users? I recall they were sending someone to rug to listen. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG BMC Sale Rumors
John, At WWRUG, Jay Shankar, VP of support was there with her team of directors, managers, etc. from support as well as engineering to hold a session on customer support. They did a good job of explaining how they were improving support models and introducing new interfaces and improving their current model. They also answered questions from the attendees and took feedback. I think they understand that there is room for improvement and changes are coming. They may take some time but the issues we are complaining about will be addressed. So to answer your question, I don't think they were there to apologize for anything but they were there to share and collect info and feedback. It's good to see they are listening and taking the feedback seriously. Sent from my iPhone On Oct 20, 2012, at 5:10 PM, John Baker jba...@javasystemsolutions.com wrote: The entire HP vs BMC thing is entirely subjective. JSS came within an inch of an SSO Plugin sale in 2010 only to be scuppered by the organisation cancelling the BMC project. And I've spoken to a couple HP customers complaining about HP support and asking if BMC were as bad. I pointed them at arslist and the huge support rant. On that note, did anyone from BMC apologise for the poor support documented by many users? I recall they were sending someone to rug to listen. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG BMC Sale Rumors
If you see recent Gartner's chart, no body needs to tell BMC that they cannot enjoy the comfortzone they used to because 1. Their competitors are closing on and looking attractive. 2. They are eating their own dog food by the way of remedy ondemand. Now they will experience the same challenges that used to be only on the customer side. So they do not need to apologize anybody but themselves if they do not turn around things and make customer's life easy. This morning I log into BMC Support site to download a document and I surprised to see now that they have a chat with support online. So they are trying to do some improvements in this space but it needs to go a long way than just online chat. http://www.bmc.com/support/support-news/announcing_chat.html ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG BMC Sale Rumors
My two cents is that Oracle will be the buyer of BMC or parts of it one day. I always felt that that would be a great match and bring the ARsystem up to the next level. I might not be right and it's just my two cents, but you never know. Howard -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker Sent: Saturday, October 20, 2012 5:09 PM To: arslist@ARSLIST.ORG Subject: WWRUG BMC Sale Rumors The entire HP vs BMC thing is entirely subjective. JSS came within an inch of an SSO Plugin sale in 2010 only to be scuppered by the organisation cancelling the BMC project. And I've spoken to a couple HP customers complaining about HP support and asking if BMC were as bad. I pointed them at arslist and the huge support rant. On that note, did anyone from BMC apologise for the poor support documented by many users? I recall they were sending someone to rug to listen. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: WWRUG BMC Sale Rumors
Oracle or Dell for me... HP is struggling so I don't they will be major players. IBM would not be interested. They are trying to get away from applications/software. IMHO I think BMC will sell of the Remedy side and concentrate on Cloud and infrastructure management. Offering on going services on the cloud is a constant revenue stream. I think RoD and Remedyforce is not bringing in that constant revenue they were looking for. On Oct 20, 2012 4:22 PM, Tauf Chowdhury taufc...@gmail.com wrote: John, At WWRUG, Jay Shankar, VP of support was there with her team of directors, managers, etc. from support as well as engineering to hold a session on customer support. They did a good job of explaining how they were improving support models and introducing new interfaces and improving their current model. They also answered questions from the attendees and took feedback. I think they understand that there is room for improvement and changes are coming. They may take some time but the issues we are complaining about will be addressed. So to answer your question, I don't think they were there to apologize for anything but they were there to share and collect info and feedback. It's good to see they are listening and taking the feedback seriously. Sent from my iPhone On Oct 20, 2012, at 5:10 PM, John Baker jba...@javasystemsolutions.com wrote: The entire HP vs BMC thing is entirely subjective. JSS came within an inch of an SSO Plugin sale in 2010 only to be scuppered by the organisation cancelling the BMC project. And I've spoken to a couple HP customers complaining about HP support and asking if BMC were as bad. I pointed them at arslist and the huge support rant. On that note, did anyone from BMC apologise for the poor support documented by many users? I recall they were sending someone to rug to listen. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
ITSM 8 Unpatched Version Install
Hi Friends - How long does an ITSM installation take when all modules are selected at one go? For me , its 21 hours and installation is still going on? As an work-around my colleagues tried to install module by module which seems to take less time. Kindly Suggest. Is there any docs, what BMC recommendation on timelines of installation is? -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 8 Unpatched Version Install
I had AR, Atrium, ITSM, SLM, and SRM all installed in about 7 hours. For ITSM I selected all 5 modules to install at once and it took about 2 hours. I was using Windows 2008 64 bit. From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Bhupesh Gupta [gupta.bhupesh3...@gmail.com] Sent: Saturday, October 20, 2012 9:37 PM To: arslist@ARSLIST.ORG Subject: ITSM 8 Unpatched Version Install Hi Friends - How long does an ITSM installation take when all modules are selected at one go? For me , its 21 hours and installation is still going on? As an work-around my colleagues tried to install module by module which seems to take less time. Kindly Suggest. Is there any docs, what BMC recommendation on timelines of installation is? -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
Re: ITSM 8 Unpatched Version Install
ITSM 7604sp4 took about 4 hr for me on windows and oracle Prasad (832)-421-1128 On Oct 20, 2012, at 9:37 PM, Bhupesh Gupta gupta.bhupesh3...@gmail.com wrote: Hi Friends - How long does an ITSM installation take when all modules are selected at one go? For me , its 21 hours and installation is still going on? As an work-around my colleagues tried to install module by module which seems to take less time. Kindly Suggest. Is there any docs, what BMC recommendation on timelines of installation is? -- Regards, Bhupesh Gupta ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are
