date:20121024

There are various factors such as how much data you are searching on,
indexing, etc...
What kind of searches are you doing? Are you searching for words in the
summary or Notes field?
What if you left everything blank and only select Status = In Progress ?
Does the data come back quicker? The status field is indexed by default (I
think) so just check that and report back. We would need more info to help
you though.

On Wed, Oct 24, 2012 at 10:40 AM, Adarsh adarsh.padwal...@gmail.com wrote:

 ** Hi ,

 We are using Remedy 7.6.04 SP2 , currently we are facing a weird issue,
 The application is working perfectly fine except for searches on HPD:Help
 Desk form,

 everything from database end  has been checked, we did a re-org of the
 tables and also rebuilt the indexes but still the issue is not resolved.

 its takes around 25 seconds to refresh the data..

 Has anyone faced such an issue..  ??? :-(


 Regards,
 Adarsh


 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_




-- 
*Tauf Chowdhury

*

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Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

2012-10-24 Thread David M. Clark

I would reply in the affirmative, but I hate spam.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Wednesday, October 24, 2012 9:36 AM
To: arslist@ARSLIST.ORG
Subject: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

**
Our goal is 1,000 votes.  We are VERY SHORT of that number.  Sadly this is 
reflecting what was seen by Dan during the actual MVP voting this year.

If you want the ARSList MVP award to continue reply to the Bring back the 
ARSList MVP for 2013 thread.  You only need to hit reply, enter YES in the 
body and send.  Of course you're welcome to give  an opinion but don't feel 
obligated to confess that you didn't vote this year.

Thanks,
Susan
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_

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Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

2012-10-24 Thread Hennigan, Sandra

Yes

Thank you,

Sandra Hennigan
Remedy Developer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Wednesday, October 24, 2012 10:36 AM
To: arslist@ARSLIST.ORG
Subject: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

**
Our goal is 1,000 votes.  We are VERY SHORT of that number.  Sadly this is 
reflecting what was seen by Dan during the actual MVP voting this year.

If you want the ARSList MVP award to continue reply to the Bring back the 
ARSList MVP for 2013 thread.  You only need to hit reply, enter YES in the 
body and send.  Of course you're welcome to give  an opinion but don't feel 
obligated to confess that you didn't vote this year.

Thanks,
Susan
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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Re: Bring back the ARSList MVP for 2013

2012-10-24 Thread Sylvain YVON

Yes please :)

On Wed, Oct 24, 2012 at 4:41 PM, Tomasiewicz, Mike (Information
Technology) mike.tomasiew...@conagrafoods.com wrote:
 **

 Please keep the tradition alive.



 .: Mike T :.

[...]

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Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

2012-10-24 Thread Rick Cook

Yes.

Rick
On Oct 24, 2012 10:45 AM, Julie Sellers julsell...@yahoo.com wrote:

 **
 Yes

   --
 *From:* Susan Palmer suzanpal...@gmail.com
 *To:* arslist@ARSLIST.ORG
 *Sent:* Wednesday, October 24, 2012 10:36 AM
 *Subject:* You need to VOTE on the thread: Bring back the ARSList MVP for
 2013

 **
 Our goal is 1,000 votes.  We are VERY SHORT of that number.  Sadly this is
 reflecting what was seen by Dan during the actual MVP voting this year.

 If you want the ARSList MVP award to continue reply to the Bring back the
 ARSList MVP for 2013 thread.  You only need to hit reply, enter YES in the
 body and send.  Of course you're welcome to give  an opinion but don't feel
 obligated to confess that you didn't vote this year.

 Thanks,
 Susan
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


   _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

2012-10-24 Thread Matt Reinfeldt

Add mine to the list, susan!

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Wednesday, October 24, 2012 9:36 AM
To: arslist@ARSLIST.ORG
Subject: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

** 

Our goal is 1,000 votes.  We are VERY SHORT of that number.  Sadly this is
reflecting what was seen by Dan during the actual MVP voting this year.

If you want the ARSList MVP award to continue reply to the Bring back the
ARSList MVP for 2013 thread.  You only need to hit reply, enter YES in the
body and send.  Of course you're welcome to give  an opinion but don't feel
obligated to confess that you didn't vote this year.

Thanks,

Susan

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

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Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013 ADM: PLEASE USE THE ipetition

2012-10-24 Thread arslist

Okay, I think Ken Cecil had the right idea:

Can we take this over to the petition he created,

And if he promises to give me the list of signers afterwards

then that is much better than swamping the list with this:

Besides, I don't want this as our longest thread for next year 

(and it is getting there).

 

http://www.ipetitions.com/petition/continue-the-arslist-awards-and-mvp/

 

Also, while you are contemplating voting, do remember if you are in the USA,

You have an election coming up soon. That one is even more important than
this one.

 

Democracy is pointless if you don't use your right to vote.

 

Daniel

p.s. why do I want the list from the petition? As I said, I will remind them
that they said to have the MVP

pps. Too bad there wasn't this much interest expressed when I ran the
ARSlist Awards voting this year

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: October 24, 2012 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: You need to VOTE on the thread: Bring back the ARSList MVP for
2013

 

** 

Yes.

Rick

On Oct 24, 2012 10:45 AM, Julie Sellers julsell...@yahoo.com wrote:

** 

Yes

 


  _  


From: Susan Palmer suzanpal...@gmail.com
To: arslist@ARSLIST.ORG 
Sent: Wednesday, October 24, 2012 10:36 AM
Subject: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

 

** 

Our goal is 1,000 votes.  We are VERY SHORT of that number.  Sadly this is
reflecting what was seen by Dan during the actual MVP voting this year.

 

If you want the ARSList MVP award to continue reply to the Bring back the
ARSList MVP for 2013 thread.  You only need to hit reply, enter YES in the
body and send.  Of course you're welcome to give  an opinion but don't feel
obligated to confess that you didn't vote this year.

 

Thanks,

Susan

_attend WWRUG12 www.wwrug.com http://www.wwrug.com/  ARSlist: Where the
Answers Are_ 

 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 


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Bring back the ARSList MVP for 2013

2012-10-24 Thread pascale . sterrett

Yes Please!

If you are not the intended addressee, please inform us immediately that you 
have received this e-mail in error, and delete it. We thank you for your 
cooperation.  
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Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

2012-10-24 Thread Kevin Begosh

Yes

Sent from my iPhone

On Oct 24, 2012, at 10:45 AM, David M. Clark david.m.cl...@tn.gov wrote:

 **
 I would reply in the affirmative, but I hate spam.
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
 Sent: Wednesday, October 24, 2012 9:36 AM
 To: arslist@ARSLIST.ORG
 Subject: You need to VOTE on the thread: Bring back the ARSList MVP for 2013
  
 **
 Our goal is 1,000 votes.  We are VERY SHORT of that number.  Sadly this is 
 reflecting what was seen by Dan during the actual MVP voting this year.
  
 If you want the ARSList MVP award to continue reply to the Bring back the 
 ARSList MVP for 2013 thread.  You only need to hit reply, enter YES in the 
 body and send.  Of course you're welcome to give  an opinion but don't feel 
 obligated to confess that you didn't vote this year.
  
 Thanks,
 Susan
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
 _attend WWRUG12 www.wwrug.com  ARSlist: Where the Answers Are_

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Thank you

2012-10-24 Thread Ray Gellenbeck

I don't use ARLIST often, but when I have off and on these past 15 years, I am 
usually pleasantly surprised.

Thank you for the flood of responses to yesterday's request for default SRM 
categories.  It is appreciated.

 
Ray Gellenbeck
-
Manager, Business Service Management
SONY NETWORK ENTERTAINMENT 
16470
W. Bernardo Dr., San Diego, CA 92127
858-207-1563


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Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

2012-10-24 Thread Gordon Frank




Yes! 

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Re: Bring back the ARSList MVP for 2013

2012-10-24 Thread Randeep Atwal

Yes!  Come on people, vote!
--Original Message--
From: pascale.sterr...@daimler.com
Sender: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
ReplyTo: arslist@ARSLIST.ORG
Subject: Bring back the ARSList MVP for 2013
Sent: Oct 24, 2012 11:04 AM

Yes Please!

If you are not the intended addressee, please inform us immediately that you 
have received this e-mail in error, and delete it. We thank you for your 
cooperation.  
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Sent from my BlackBerry device on the Rogers Wireless Network

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Re: Sarch on HPD:Help Desk from taking a very long time.

2012-10-24 Thread Adarsh

Thanks Tauf,

I am trying to search all open tickets (status  Resolved) assigned to a
particular group

'Status*'  Resolved AND 'Assigned Group*+' = Service Desk





On Wed, Oct 24, 2012 at 8:14 PM, Tauf Chowdhury taufc...@gmail.com wrote:

 ** There are various factors such as how much data you are searching on,
 indexing, etc...
 What kind of searches are you doing? Are you searching for words in the
 summary or Notes field?
 What if you left everything blank and only select Status = In Progress ?
 Does the data come back quicker? The status field is indexed by default (I
 think) so just check that and report back. We would need more info to help
 you though.

 On Wed, Oct 24, 2012 at 10:40 AM, Adarsh adarsh.padwal...@gmail.comwrote:

 ** Hi ,

 We are using Remedy 7.6.04 SP2 , currently we are facing a weird issue,
 The application is working perfectly fine except for searches on HPD:Help
 Desk form,

 everything from database end  has been checked, we did a re-org of the
 tables and also rebuilt the indexes but still the issue is not resolved.

 its takes around 25 seconds to refresh the data..

 Has anyone faced such an issue..  ??? :-(


 Regards,
 Adarsh


 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_




 --
 *Tauf Chowdhury

 *
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013 ADM: PLEASE USE THE ipetition

2012-10-24 Thread Susan Palmer

The petition would be fine and I just went to do it and then it demanded
money  If the money was going directly to support of the whole
ARSList production I would would be happy to contribute since we know there
are costs involved.  I don't know if my vote was counted.

Susan

On Wed, Oct 24, 2012 at 10:04 AM, arslist arsl...@danielbloom.ca wrote:

 **

 Okay, I think Ken Cecil had the right idea:

 Can we take this over to the petition he created,

 And if he promises to give me the list of signers afterwards

 then that is much better than swamping the list with this:

 Besides, I don’t want this as our longest thread for next year 

 (and it is getting there).

 ** **

 http://www.ipetitions.com/petition/continue-the-arslist-awards-and-mvp/***
 *

 ** **

 Also, while you are contemplating voting, do remember if you are in the
 USA,

 You have an election coming up soon. That one is even more important than
 this one.

 ** **

 Democracy is pointless if you don’t use your right to vote.

 ** **

 Daniel

 p.s. why do I want the list from the petition? As I said, I will remind
 them that they said to have the MVP

 pps. Too bad there wasn’t this much interest expressed when I ran the
 ARSlist Awards voting this year

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
 *Sent:* October 24, 2012 10:54 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: You need to VOTE on the thread: Bring back the ARSList MVP
 for 2013

 ** **

 ** 

 Yes.

 Rick

 On Oct 24, 2012 10:45 AM, Julie Sellers julsell...@yahoo.com wrote:***
 *

 ** 

 Yes

 ** **
   --

 *From:* Susan Palmer suzanpal...@gmail.com
 *To:* arslist@ARSLIST.ORG
 *Sent:* Wednesday, October 24, 2012 10:36 AM
 *Subject:* You need to VOTE on the thread: Bring back the ARSList MVP for
 2013

 ** **

 ** 

 Our goal is 1,000 votes.  We are VERY SHORT of that number.  Sadly this is
 reflecting what was seen by Dan during the actual MVP voting this year.***
 *

  

 If you want the ARSList MVP award to continue reply to the Bring back the
 ARSList MVP for 2013 thread.  You only need to hit reply, enter YES in the
 body and send.  Of course you're welcome to give  an opinion but don't feel
 obligated to confess that you didn't vote this year.

  

 Thanks,

 Susan

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

 ** **

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 
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Re: Bring back the ARSList MVP for 2013

Yes

Sent from my iPhone

On Oct 24, 2012, at 11:05 AM, Chas Roberts crobe...@rivcoit.org wrote:

 YES, Please.  There are many MVP's that post here, some are nominated, some 
 are not, but everybody is appreciated.

 Chas

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Re: Bring back the ARSList MVP for 2013

I think the recognition is a great psychological incentive to many to post and 
that by removing that incentive it my eventually lead to a decrease in 
participation and activity on the list. So I would see no reason for not 
continuing the tradition.


Ken.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Randeep Atwal
Sent: Wednesday, October 24, 2012 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Bring back the ARSList MVP for 2013

Yes!  Come on people, vote!
--Original Message--
From: pascale.sterr...@daimler.com
Sender: Action Request System discussion list(ARSList)
To: arslist@ARSLIST.ORG
ReplyTo: arslist@ARSLIST.ORG
Subject: Bring back the ARSList MVP for 2013
Sent: Oct 24, 2012 11:04 AM

Yes Please!

If you are not the intended addressee, please inform us immediately that you 
have received this e-mail in error, and delete it. We thank you for your 
cooperation.  
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Sent from my BlackBerry device on the Rogers Wireless Network

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Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

2012-10-24 Thread Scott Philben

Yes. 

Sent from my iPad

On Oct 24, 2012, at 11:05, Kevin Begosh kbeg...@gmail.com wrote:

 **
 Yes
 
 Sent from my iPhone
 
 On Oct 24, 2012, at 10:45 AM, David M. Clark david.m.cl...@tn.gov wrote:
 
 **
 I would reply in the affirmative, but I hate spam.
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
 Sent: Wednesday, October 24, 2012 9:36 AM
 To: arslist@ARSLIST.ORG
 Subject: You need to VOTE on the thread: Bring back the ARSList MVP for 2013
  
 **
 Our goal is 1,000 votes.  We are VERY SHORT of that number.  Sadly this is 
 reflecting what was seen by Dan during the actual MVP voting this year.
  
 If you want the ARSList MVP award to continue reply to the Bring back the 
 ARSList MVP for 2013 thread.  You only need to hit reply, enter YES in the 
 body and send.  Of course you're welcome to give  an opinion but don't feel 
 obligated to confess that you didn't vote this year.
  
 Thanks,
 Susan
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013 ADM: PLEASE USE THE ipetition

2012-10-24 Thread arslist

Just ignore the request for money, unless you want to donate.

My taking a look without the donation counted and shows up.

 

Daniel

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: October 24, 2012 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: You need to VOTE on the thread: Bring back the ARSList MVP for
2013 ADM: PLEASE USE THE ipetition

 

** 

The petition would be fine and I just went to do it and then it demanded
money  If the money was going directly to support of the whole ARSList
production I would would be happy to contribute since we know there are
costs involved.  I don't know if my vote was counted.

 

Susan

On Wed, Oct 24, 2012 at 10:04 AM, arslist arsl...@danielbloom.ca wrote:

** 

Okay, I think Ken Cecil had the right idea:

Can we take this over to the petition he created,

And if he promises to give me the list of signers afterwards

then that is much better than swamping the list with this:

Besides, I don't want this as our longest thread for next year 

(and it is getting there).

 

http://www.ipetitions.com/petition/continue-the-arslist-awards-and-mvp/

 

Also, while you are contemplating voting, do remember if you are in the USA,

You have an election coming up soon. That one is even more important than
this one.

 

Democracy is pointless if you don't use your right to vote.

 

Daniel

p.s. why do I want the list from the petition? As I said, I will remind them
that they said to have the MVP

pps. Too bad there wasn't this much interest expressed when I ran the
ARSlist Awards voting this year

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: October 24, 2012 10:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: You need to VOTE on the thread: Bring back the ARSList MVP for
2013

 

** 

Yes.

Rick

On Oct 24, 2012 10:45 AM, Julie Sellers julsell...@yahoo.com wrote:

** 

Yes

 


  _  


From: Susan Palmer suzanpal...@gmail.com
To: arslist@ARSLIST.ORG 
Sent: Wednesday, October 24, 2012 10:36 AM
Subject: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

 

** 

Our goal is 1,000 votes.  We are VERY SHORT of that number.  Sadly this is
reflecting what was seen by Dan during the actual MVP voting this year.

 

If you want the ARSList MVP award to continue reply to the Bring back the
ARSList MVP for 2013 thread.  You only need to hit reply, enter YES in the
body and send.  Of course you're welcome to give  an opinion but don't feel
obligated to confess that you didn't vote this year.

 

Thanks,

Susan

_attend WWRUG12 www.wwrug.com http://www.wwrug.com/  ARSlist: Where the
Answers Are_ 

 

_attend WWRUG12 www.wwrug.com http://www.wwrug.com/  ARSlist: Where the
Answers Are_

_attend WWRUG12 www.wwrug.com http://www.wwrug.com/  ARSlist: Where the
Answers Are_ 

_attend WWRUG12 www.wwrug.com http://www.wwrug.com/  ARSlist: Where the
Answers Are_


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Re: Sarch on HPD:Help Desk from taking a very long time.

2012-10-24 Thread Longwing, LJ CTR MDA/IC

And if you do a Show Plan, or, in whatever way is supported by your DB, what 
does it say it's doing for those 25 seconds?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Adarsh
Sent: Wednesday, October 24, 2012 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sarch on HPD:Help Desk from taking a very long time.

** I have following indexes on the HPD form

On Wed, Oct 24, 2012 at 8:45 PM, Adarsh adarsh.padwal...@gmail.com wrote:

Thanks Tauf, 

I am trying to search all open tickets (status  Resolved) assigned 
to a particular group 

'Status*'  Resolved AND 'Assigned Group*+' = Service Desk

On Wed, Oct 24, 2012 at 8:14 PM, Tauf Chowdhury taufc...@gmail.com 
wrote:

** There are various factors such as how much data you are 
searching on, indexing, etc... 
What kind of searches are you doing? Are you searching for 
words in the summary or Notes field? 
What if you left everything blank and only select Status = In 
Progress ? Does the data come back quicker? The status field is indexed by 
default (I think) so just check that and report back. We would need more info 
to help you though. 

On Wed, Oct 24, 2012 at 10:40 AM, Adarsh 
adarsh.padwal...@gmail.com wrote:

** Hi , 

We are using Remedy 7.6.04 SP2 , currently we are 
facing a weird issue, The application is working perfectly fine except for 
searches on HPD:Help Desk form, 

everything from database end  has been checked, we did 
a re-org of the tables and also rebuilt the indexes but still the issue is not 
resolved.

its takes around 25 seconds to refresh the data.. 

Has anyone faced such an issue..  ??? :-( 

Regards,
Adarsh

_attend WWRUG12 www.wwrug.com ARSlist: Where the 
Answers Are_ 

-- 
Tauf Chowdhury

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

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Re: Bring back the ARSList MVP for 2013

2012-10-24 Thread Poston, Lynn

Yes.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Tuesday, October 23, 2012 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Bring back the ARSList MVP for 2013

I had been on hiatus from Remedy for almost two years and hadn't been reading 
the list long enough to warrant voting this year but I certainly will next year 
if Dan gives us that opportunity. My new position finally gave me the chance to 
do Remedy development full-time and I'm jumping into the world of the ITSM 
suite now as well so I imagine that all the gurus on the list will be even more 
helpful to me in the future.

Hopefully this will continue as a a really long thread about continuing it in 
Dan's words so I changed the subject line.

-Rick

___
Rick Westbrock
QMX Support Services

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Tuesday, October 23, 2012 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: MVP 2012 - Congratulations LJ Longwing!

Please sign to indicate your support of bringing back the ARSList awards and 
MVP at WWRUG;

http://www.ipetitions.com/petition/continue-the-arslist-awards-and-mvp/

... and spread the word :)

Ken.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Tuesday, October 23, 2012 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: MVP 2012 - Congratulations LJ Longwing!

Coolthat means if we can get around 500 votes or more for the MVP next 
year, another tradition can be carried on:D

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, October 23, 2012 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: MVP 2012 - Congratulations LJ Longwing!

** 

As I told LJ and the others in our midnight on discussion:

IF there is a really big, and by big I mean say, 10% of the list,

That sends emails or creates a really long thread about continuing it,

I might be convinced to bring it back.

But with 2.5% voting, although they usually reach the right conclusion,

It says to me that the ARSlist is a commodity now and there isn’t that much 
interest in 

The Award.

To Clarify and somewhat repeat what I said at the conference:

There is no longer a separate session for the ARSlist Awards, it is part of an 
opening session dedicated to all awards

The ARSlist carries on, and for now as “just an email list”

Doing some Awards related to the ARSlist carries on

The ARSlist MVP Award  is now retired

I will be doing the 20th Anniversary of the ARSlist next year.

Twinkies and Hawaii shirts have a life of their own.

I will be throwing a wrinkle into that next year as well J

Dan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tami Palacky
Sent: October 23, 2012 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: MVP 2012 - Congratulations LJ Longwing!

** 

Congrats LJ !!!

I hope you did a good job of convincing Dan continue with the awards.  i did 
vote and try to every year ... i dont do more on teh ARRList than read the 
posts everyonce in a while, but you do notice those that are helpful in the 
responses

On Thursday, October 18, 2012 5:13:09 PM UTC-4, Joe Martin D'Souza wrote:

** 

You had it coming a long time!

Joe

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
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This email and any files transmitted with it are confidential and intended 
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notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
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internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.Hubbell.com - Hubbell Incorporated

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Re: Automation of license tracking in Remedy

Thanks that will come in handy.


Ken.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, October 24, 2012 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Automation of license tracking in Remedy

Hi,

I have published a small application to send a notification whenever any 
license threshold you set are breached.

Just fill out your thresholds and notification address and download the
definitions: http://rrr.se/cgi/licnotify

If you want more details, you can turn on your user-logs and analyze these with 
the free version of RRR|License, which will give you detailed utilization 
statistics as well as tell you how well you have allocated your licenses.

AD: The typical customer will free about 30% of their floating licenses by 
using the full version of RRR|License, and this without the need to release 
licenses.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10+11+12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Hi All,

 Hope you all are doing well :)

 I have a requirement of automating the license tracking in Remedy.
 So, what i have currently in Remedy(AR Server Version 7.5.004  ITSM 
 suite
 7.6.001):

 --Few forms such as manage license usage form(Vendor form from
 BMC),historical form, and few regular forms.

 What currently I am looking for, is to automate license tracking in 
 Remedy whether on form(through customizing) or through database level, 
 which will trigger me an email when the highest usage of license 
 consumption is reached, so that accordingly we will take necessary 
 actions to release the licenses(floating), which will optimize the license 
 usage.

 Another option on application level, is that, is there any form 
 available in Remedy where user's session data is stored like login 
 time, log-out time and if the answer is yes, what is the form name, 
 and its schema id with respect to database.

 If anybody having knowledge on it or in the past worked, please 
 share,would be of great help.

 Regards,

 Hari
 hsvishwaka...@gmail.com

 __
 _ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org 
 attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are


___
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**
This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
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internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.Hubbell.com - Hubbell Incorporated

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Re: Bring back the ARSList MVP for 2013

2012-10-24 Thread Wallace, Kelvin

Yes

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Poston, Lynn
Sent: Wednesday, October 24, 2012 11:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Bring back the ARSList MVP for 2013

Yes.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Tuesday, October 23, 2012 1:43 PM
To: arslist@ARSLIST.ORG
Subject: Bring back the ARSList MVP for 2013

I had been on hiatus from Remedy for almost two years and hadn't been reading 
the list long enough to warrant voting this year but I certainly will next year 
if Dan gives us that opportunity. My new position finally gave me the chance to 
do Remedy development full-time and I'm jumping into the world of the ITSM 
suite now as well so I imagine that all the gurus on the list will be even more 
helpful to me in the future.

Hopefully this will continue as a a really long thread about continuing it in 
Dan's words so I changed the subject line.

-Rick

___
Rick Westbrock
QMX Support Services

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Tuesday, October 23, 2012 10:21 AM
To: arslist@ARSLIST.ORG
Subject: Re: MVP 2012 - Congratulations LJ Longwing!

Please sign to indicate your support of bringing back the ARSList awards and 
MVP at WWRUG;

http://www.ipetitions.com/petition/continue-the-arslist-awards-and-mvp/

... and spread the word :)

Ken.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Tuesday, October 23, 2012 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: MVP 2012 - Congratulations LJ Longwing!

Coolthat means if we can get around 500 votes or more for the MVP next 
year, another tradition can be carried on:D

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, October 23, 2012 11:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: MVP 2012 - Congratulations LJ Longwing!

** 

As I told LJ and the others in our midnight on discussion:

IF there is a really big, and by big I mean say, 10% of the list,

That sends emails or creates a really long thread about continuing it,

I might be convinced to bring it back.

But with 2.5% voting, although they usually reach the right conclusion,

It says to me that the ARSlist is a commodity now and there isn’t that much 
interest in 

The Award.

To Clarify and somewhat repeat what I said at the conference:

There is no longer a separate session for the ARSlist Awards, it is part of an 
opening session dedicated to all awards

The ARSlist carries on, and for now as “just an email list”

Doing some Awards related to the ARSlist carries on

The ARSlist MVP Award  is now retired

I will be doing the 20th Anniversary of the ARSlist next year.

Twinkies and Hawaii shirts have a life of their own.

I will be throwing a wrinkle into that next year as well J

Dan

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tami Palacky
Sent: October 23, 2012 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: MVP 2012 - Congratulations LJ Longwing!

** 

Congrats LJ !!!

I hope you did a good job of convincing Dan continue with the awards.  i did 
vote and try to every year ... i dont do more on teh ARRList than read the 
posts everyonce in a while, but you do notice those that are helpful in the 
responses

On Thursday, October 18, 2012 5:13:09 PM UTC-4, Joe Martin D'Souza wrote:

** 

You had it coming a long time!

Joe

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: Where the Answers Are

**
This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
systems on our behalf] for the purposes of security and the assessment of 
internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.Hubbell.com - Hubbell Incorporated

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Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013 ADM: PLEASE USE THE ipetition

That donation image you see must be an advertisement and should be ignored (I 
don't see it in my browser since my company blocks those types of adds).

The petition is just the Name, Email address, Comment (optional) and two check 
boxes.

I will give Dan the list of all who sign.


Ken.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Wednesday, October 24, 2012 11:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: You need to VOTE on the thread: Bring back the ARSList MVP for 
2013 ADM: PLEASE USE THE ipetition

**
Just ignore the request for money, unless you want to donate.
My taking a look without the donation counted and shows up.

Daniel

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: October 24, 2012 11:17 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: You need to VOTE on the thread: Bring back the ARSList MVP for 
2013 ADM: PLEASE USE THE ipetition

**
The petition would be fine and I just went to do it and then it demanded 
money  If the money was going directly to support of the whole ARSList 
production I would would be happy to contribute since we know there are costs 
involved.  I don't know if my vote was counted.

Susan
On Wed, Oct 24, 2012 at 10:04 AM, arslist 
arsl...@danielbloom.camailto:arsl...@danielbloom.ca wrote:
**
Okay, I think Ken Cecil had the right idea:
Can we take this over to the petition he created,
And if he promises to give me the list of signers afterwards
then that is much better than swamping the list with this:
Besides, I don't want this as our longest thread for next year
(and it is getting there).

http://www.ipetitions.com/petition/continue-the-arslist-awards-and-mvp/

Also, while you are contemplating voting, do remember if you are in the USA,
You have an election coming up soon. That one is even more important than this 
one.

Democracy is pointless if you don't use your right to vote.

Daniel
p.s. why do I want the list from the petition? As I said, I will remind them 
that they said to have the MVP
pps. Too bad there wasn't this much interest expressed when I ran the ARSlist 
Awards voting this year

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: October 24, 2012 10:54 AM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

**

Yes.

Rick
On Oct 24, 2012 10:45 AM, Julie Sellers 
julsell...@yahoo.commailto:julsell...@yahoo.com wrote:
**
Yes


From: Susan Palmer suzanpal...@gmail.commailto:suzanpal...@gmail.com
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Wednesday, October 24, 2012 10:36 AM
Subject: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

**
Our goal is 1,000 votes.  We are VERY SHORT of that number.  Sadly this is 
reflecting what was seen by Dan during the actual MVP voting this year.

If you want the ARSList MVP award to continue reply to the Bring back the 
ARSList MVP for 2013 thread.  You only need to hit reply, enter YES in the 
body and send.  Of course you're welcome to give  an opinion but don't feel 
obligated to confess that you didn't vote this year.

Thanks,
Susan
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the 
Answers Are_

_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the 
Answers Are_
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the 
Answers Are_
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com/ ARSlist: Where the 
Answers Are_

_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_



**
This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
systems on our behalf] for the purposes of security and the assessment of 
internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.Hubbell.com - Hubbell Incorporated

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
attend wwrug12 www.wwrug12.com ARSList: Where the Answers Are

Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013 ADM: PLEASE USE THE ipetition

2012-10-24 Thread Susan Palmer

Actually I found that list under one of the tabs at the top.

Thanks Ken for setting this up!

Susan

On Wed, Oct 24, 2012 at 10:51 AM, Cecil, Ken kce...@hubbell.com wrote:

 **

 That donation image you see must be an advertisement and should be ignored
 (I don’t see it in my browser since my company blocks those types of adds).
 

 ** **

 The petition is just the Name, Email address, Comment (optional) and two
 check boxes. 

 ** **

 I will give Dan the list of all who sign.

 ** **

 ** **

 Ken.

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *arslist
 *Sent:* Wednesday, October 24, 2012 11:30 AM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: You need to VOTE on the thread: Bring back the ARSList MVP
 for 2013 ADM: PLEASE USE THE ipetition

  ** **

 ** 

 Just ignore the request for money, unless you want to donate.

 My taking a look without the donation counted and shows up.

 ** **

 Daniel

 ** **

 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Susan
 Palmer
 *Sent:* October 24, 2012 11:17 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: You need to VOTE on the thread: Bring back the ARSList MVP
 for 2013 ADM: PLEASE USE THE ipetition

 ** **

 ** 

 The petition would be fine and I just went to do it and then it demanded
 money  If the money was going directly to support of the whole
 ARSList production I would would be happy to contribute since we know there
 are costs involved.  I don't know if my vote was counted.

  

 Susan

 On Wed, Oct 24, 2012 at 10:04 AM, arslist arsl...@danielbloom.ca wrote:*
 ***

 ** 

 Okay, I think Ken Cecil had the right idea:

 Can we take this over to the petition he created,

 And if he promises to give me the list of signers afterwards

 then that is much better than swamping the list with this:

 Besides, I don’t want this as our longest thread for next year 

 (and it is getting there).

  

 http://www.ipetitions.com/petition/continue-the-arslist-awards-and-mvp/***
 *

  

 Also, while you are contemplating voting, do remember if you are in the
 USA,

 You have an election coming up soon. That one is even more important than
 this one.

  

 Democracy is pointless if you don’t use your right to vote.

  

 Daniel

 p.s. why do I want the list from the petition? As I said, I will remind
 them that they said to have the MVP

 pps. Too bad there wasn’t this much interest expressed when I ran the
 ARSlist Awards voting this year

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
 *Sent:* October 24, 2012 10:54 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: You need to VOTE on the thread: Bring back the ARSList MVP
 for 2013

  

 ** 

 Yes.

 Rick

 On Oct 24, 2012 10:45 AM, Julie Sellers julsell...@yahoo.com wrote:***
 *

 ** 

 Yes

  
   --

 *From:* Susan Palmer suzanpal...@gmail.com
 *To:* arslist@ARSLIST.ORG
 *Sent:* Wednesday, October 24, 2012 10:36 AM
 *Subject:* You need to VOTE on the thread: Bring back the ARSList MVP for
 2013

  

 ** 

 Our goal is 1,000 votes.  We are VERY SHORT of that number.  Sadly this is
 reflecting what was seen by Dan during the actual MVP voting this year.***
 *

  

 If you want the ARSList MVP award to continue reply to the Bring back the
 ARSList MVP for 2013 thread.  You only need to hit reply, enter YES in the
 body and send.  Of course you're welcome to give  an opinion but don't feel
 obligated to confess that you didn't vote this year.

  

 Thanks,

 Susan

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

  

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_



 --

 This email and any files transmitted with it are confidential and intended
 solely for the addressee. If you have received this email in error please
 notify the system manager. Subject to local law, communications (including
 traffic data) with Hubbell may be monitored by our systems [or a third
 party's systems on our behalf] for the purposes of security and the
 assessment of internal compliance with Hubbell policies. This footnote also
 confirms that this email message has been swept for the presence of
 computer viruses.
 www.hubbell.com - Hubbell Incorporated

  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

Re: Bring back the ARSList MVP for 2013

2012-10-24 Thread Patrick Zandi

Yeah

Sent from my iPhone

On Oct 24, 2012, at 11:50, Wallace, Kelvin 
kelvin.wall...@freshfromflorida.com wrote:

 Yes
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Poston, Lynn
 Sent: Wednesday, October 24, 2012 11:35 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Bring back the ARSList MVP for 2013
 
 Yes.
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
 Sent: Tuesday, October 23, 2012 1:43 PM
 To: arslist@ARSLIST.ORG
 Subject: Bring back the ARSList MVP for 2013
 
 I had been on hiatus from Remedy for almost two years and hadn't been reading 
 the list long enough to warrant voting this year but I certainly will next 
 year if Dan gives us that opportunity. My new position finally gave me the 
 chance to do Remedy development full-time and I'm jumping into the world of 
 the ITSM suite now as well so I imagine that all the gurus on the list will 
 be even more helpful to me in the future.
 
 Hopefully this will continue as a a really long thread about continuing it 
 in Dan's words so I changed the subject line.
 
 
 -Rick
 
 ___
 Rick Westbrock
 QMX Support Services
 
 
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
 Sent: Tuesday, October 23, 2012 10:21 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: MVP 2012 - Congratulations LJ Longwing!
 
 Please sign to indicate your support of bringing back the ARSList awards and 
 MVP at WWRUG;
 
 http://www.ipetitions.com/petition/continue-the-arslist-awards-and-mvp/
 
 ... and spread the word :)
 
 Ken.
 
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
 Sent: Tuesday, October 23, 2012 1:14 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: MVP 2012 - Congratulations LJ Longwing!
 
 Coolthat means if we can get around 500 votes or more for the MVP next 
 year, another tradition can be carried on:D
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
 Sent: Tuesday, October 23, 2012 11:05 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: MVP 2012 - Congratulations LJ Longwing!
 
 ** 
 
 As I told LJ and the others in our midnight on discussion:
 
 IF there is a really big, and by big I mean say, 10% of the list,
 
 That sends emails or creates a really long thread about continuing it,
 
 I might be convinced to bring it back.
 
 
 
 But with 2.5% voting, although they usually reach the right conclusion,
 
 It says to me that the ARSlist is a commodity now and there isn’t that much 
 interest in 
 
 The Award.
 
 
 
 To Clarify and somewhat repeat what I said at the conference:
 
 
 
 There is no longer a separate session for the ARSlist Awards, it is part of 
 an opening session dedicated to all awards
 
 
 
 The ARSlist carries on, and for now as “just an email list”
 
 
 
 Doing some Awards related to the ARSlist carries on
 
 The ARSlist MVP Award  is now retired
 
 I will be doing the 20th Anniversary of the ARSlist next year.
 
 
 
 Twinkies and Hawaii shirts have a life of their own.
 
 I will be throwing a wrinkle into that next year as well J
 
 
 
 Dan
 
 
 
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Tami Palacky
 Sent: October 23, 2012 11:31 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: MVP 2012 - Congratulations LJ Longwing!
 
 
 
 ** 
 
 Congrats LJ !!!
 
 I hope you did a good job of convincing Dan continue with the awards.  i did 
 vote and try to every year ... i dont do more on teh ARRList than read the 
 posts everyonce in a while, but you do notice those that are helpful in the 
 responses
 
 
 On Thursday, October 18, 2012 5:13:09 PM UTC-4, Joe Martin D'Souza wrote:
 
** 
 
 
 
You had it coming a long time!
 
 
 
Joe
 
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 
 
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
 
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_
 
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
 www.wwrug12.com ARSList: Where the Answers Are
 
 
 
 **
 This email and any files transmitted with it are confidential and intended 
 solely for the addressee. If you have received this email in error please 
 notify the system manager. Subject to local law, communications (including 
 traffic data) with Hubbell may be monitored by our systems [or a third 
 party's systems on our behalf] for the purposes of security and the 
 assessment of internal compliance with Hubbell

Re: Sarch on HPD:Help Desk from taking a very long time.

2012-10-24 Thread patchsk

Did you try getting the sql logs and try to run the sql directly on the 
database. 
It would remove one more unknown if the issue is at remedy side or at 
database level.

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ADM: Please STOP responding on the list for the 2013 MVP

2012-10-24 Thread Daniel Bloom

I too have found the tab that lets me see everyone who signs the petition.

 

I am getting complaints about the flood, and many similar subject lines

Also cause some spam blockers and companies to block the list.

 

So, my apologies for not thinking it through when I first suggested it

And every please go to:

 

http://www.ipetitions.com/petition/continue-the-arslist-awards-and-mvp/

 

Daniel


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Zero Downtime (ZDT) idea available for voting on BMC Communities

2012-10-24 Thread Easter, David

For those who attended the Zero Downtime (ZDT) prototype proposal presentation 
at WWRUG12, we've created an idea in the AR System area of the BMC Communities 
to enable you to voice your support (or disapproval) and vote it up (or down) 
in priority.

https://communities.bmc.com/communities/ideas/1421

To vote, you will need an account on BMC Communities - but you can get such 
account for free; a current maintenance contract (i.e. Support ID) is not 
required.  Just sign up with a valid E-mail address.

If your organization would like to voice an even stronger opinion, please feel 
free to have a senior member of your organization send me a direct E-mail at 
david_eas...@bmc.commailto:david_eas...@bmc.com stating the positive business 
case for implementing such an idea - or log an official Request For Enhancement 
(RFE).

Thanks,


David J. Easter
Product Line Manager, AR System
BSM  Atrium Solutions Mgmt
BMC Software, Inc.

[cid:image001.gif@01CDB1CA.ABD474B0]http://www.bmc.com/




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Re: Bring back the ARSList MVP for 2013

2012-10-24 Thread Jim Ashton

Yes.

I'll confess to not voting this year (for the first time) since my own Remedy 
involvement has diminished substantially, but I don't think that should devalue 
the efforts of those contributors who bring the list to life and keep it 
breathing.

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Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

2012-10-24 Thread Rick Sharp

Yes

From: Susan Palmer suzanpal...@gmail.com
To: arslist@ARSLIST.ORG 
Sent: Wednesday, October 24, 2012 8:36 AM
Subject: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

** 
Our goal is 1,000 votes.  We are VERY SHORT of that number.  Sadly this is 
reflecting what was seen by Dan during the actual MVP voting this year.

If you want the ARSList MVP award to continue reply to the Bring back the 
ARSList MVP for 2013 thread.  You only need to hit reply, enter YES in the 
body and send.  Of course you're welcome to give  an opinion but don't feel 
obligated to confess that you didn't vote this year.

Thanks,
Susan_attend WWRUG12 http://www.wwrug.com/ ARSlist: Where the Answers Are_

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Re: Colorado Springs, CO

2012-10-24 Thread Rick Sharp

I've lived here for 10 years now, removed from Boston/Cape Cod after 4 years.
 
 
300+ days of sunshine each year.  Not it's not cold.  The sun warms it up, just 
point west and south during the winter.  For reasonable rentals, there are 
abundant.  A friend is leaving in Jan, and is renting his 3 bedroom home for 
around 1300 per month.  It's about 5 years old, just north of the AF Academy, 
and about 30 min or less from Peterson AFB.
 
 
 
 
 
 

From: Jay Rohrer jayroh...@yahoo.com
To: arslist@ARSLIST.ORG 
Sent: Tuesday, October 23, 2012 10:59 PM
Subject: Re: Colorado Springs, CO


** 
Yea, temp gigs are a totally different animal.  Residence Inn in COS is about 
$90/nt, less in Winter than Summer.  Flights to COS are also a bit more expense 
because you can only get here from most/not all hubs.  From N-NJ, kinda 
screwed, but it isn't too bad to fly to Denver and drive down.
 
 
I had a gig in NYC, the flight is so long I only came back every other weekend 
and stretched it a bit on the return to get almost 3 days.
Jay

From: Joe Martin D'Souza jdso...@shyle.net
To: arslist@ARSLIST.ORG 
Sent: Wednesday, October 24, 2012 11:15 AM
Subject: Re: Colorado Springs, CO

Cost of living really depends a lot on what you end up having to do when you 
pick up that engagement and how long or short term it is..

*** Scenario 1 (which is the only one I have opted for so far)
I like to be back home in New Jersey every weekend as I really did not know 
anyone in CO.. I worked on contracts ranging from 3 to 6 months.. This can be a 
little expensive compared to other mid western states, as Denver happens to be 
a place of touristic interests, which is why I think its not cheap to fly there 
even if you make airline reservations well in advance.. Its always at an 
average of about 100 to 150 bucks more than the same distance to most other 
places that are not in high demand to travel to.. Hotels depending on how close 
you are to Downtown Denver, may or may not be expensive. I have stayed at 
corporate rates for as low as 119 a night to a high of near 200 a night - book 
these in advance too as corporate rates tend to get sold out pretty quick - you 
could always cancel if you do not need it later at no fee..

Dining out is fairly cheap compared to many places.. I used to buy a decent 
Sushi / Sashimi dinner combo for less than 25 dollars which was quite a deal at 
one of the most popular Sushi places in Denver. Or you can go fine dining to 
that game food restaurant by the mountains and pay over 50 bucks a head.. So 
its no more expensive than most other places in America depending on what you 
choose to do.. Your average weekly cost in this scenario could go anywhere 
between 1300 to 1900 depending on the time of the year. During the skiing 
season, is when I have reimbursed close to 1900 a week for my weeks stay which 
included Airlines, Hotels, Rental Car and Per Diem..

*** Scenario 2 (which I have never opted for because of its personal 
inconvenience to me)
You temporarily relocate to Denver for the length of your engagement.. You 
could rent a nice Condo or Townhouse not too far from Downtown (20 minutes 
drive) at half the cost in rent as what you might rent its equivalent in New 
Jersey or New York.. Yes I am talking about 1000 a month for a condo and maybe 
under 1500 for a decent townhouse, and some of them may even come with cleaning 
service for a marginally extra price.. In this scenario, if it’s a long term or 
a permanent offer, you could even consider buying and I believe real estate is 
inexpensive in many places in CO as compared to North Eastern states..

Joe

-Original Message- From: pritch
Sent: Tuesday, October 23, 2012 4:56 PM Newsgroups: 
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Colorado Springs, CO

I've heard it's fairly expensive to live out there.  How does cost of living 
stack up to the rest of the country?

- Original Message -
From: Joe Martin D'Souza jdso...@shyle.net
To: arslist@ARSLIST.ORG
Sent: Tuesday, October 23, 2012 4:37:10 PM
Subject: Re: Colorado Springs, CO

**


I agree with Rick.. I have been to CO and love it there, but the weather can be 
so unpredictable even in the month of April.. It can begin at 8:00 with 
sunshine and at 70 degrees F, and you could have 6 to 12 inches of snow by 6:00 
PM – this actually happened a couple of years ago when I was there, and then 
next morning by 9:00 there was no sign that it snowed.. But it’s a lot better 
earlier in the year when you know it will be cold most of the time, and a 
little later in the year where its hot almost all the time..

Joe




From: Rick Cook
Sent: Tuesday, October 23, 2012 11:44 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: JOB: Colorado Springs, CO

**
Factors:
1)  Colorado Springs is a beautiful place, but is kinda remote and not 
everyone's cup of tea.
2)  Spending the winter someplace cold might not appeal to some.
3)  Yes, the

Re: Colorado Springs, CO

I didn't factor in commute as I lived close to customer sites that took me 
less than 10 minutes to drive to. But LJ is right.. I once had to go on a 
personal errand where MapQuest said it would be a 10 minutes drive from one 
part of the city Englewood to another, and it ended up to be about 40 in 
traffic..


That was significantly more than a 20 minute break that I thought I would 
take..


Joe

-Original Message- 
From: Longwing, LJ CTR MDA/IC
Sent: Wednesday, October 24, 2012 9:18 AM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: Colorado Springs, CO

Unfortunately, I've lived in Colorado for my entire life, splitting the 
first half with Denver, second half in Colorado Springs.  Monster says 
Denver is about 20% more expensive to live in than Colorado Springs, but I 
can't necessarily agreebut I'll tell you that every time I've done a 
calculation to move somewhere else, unless it's Podunk America, it's more 
expensive than living hereanyone truly interested, I suggest as others 
haveare you coming out on the week and going home on the weekend, or are 
you moving, if moving, connect with a realtor and check out prices of places 
and determine parts of town that you might want to live in, determine 
commute times, etcthese are all general things that any responsible 
person needs to do when looking to relocate anywhere in the country :)


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch

Sent: Tuesday, October 23, 2012 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Colorado Springs, CO

I've heard it's fairly expensive to live out there.  How does cost of living 
stack up to the rest of the country?


- Original Message -
From: Joe Martin D'Souza jdso...@shyle.net
To: arslist@ARSLIST.ORG
Sent: Tuesday, October 23, 2012 4:37:10 PM
Subject: Re: Colorado Springs, CO

**


I agree with Rick.. I have been to CO and love it there, but the weather can 
be so unpredictable even in the month of April.. It can begin at 8:00 with 
sunshine and at 70 degrees F, and you could have 6 to 12 inches of snow by 
6:00 PM – this actually happened a couple of years ago when I was there, and 
then next morning by 9:00 there was no sign that it snowed.. But it’s a lot 
better earlier in the year when you know it will be cold most of the time, 
and a little later in the year where its hot almost all the time..


Joe




From: Rick Cook
Sent: Tuesday, October 23, 2012 11:44 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: JOB: Colorado Springs, CO

**
Factors:
1)  Colorado Springs is a beautiful place, but is kinda remote and not 
everyone's cup of tea.

2)  Spending the winter someplace cold might not appeal to some.
3)  Yes, the market is pretty strong.

Rick

On Tue, Oct 23, 2012 at 11:40 AM, Lisa Kemes  lisa.ke...@gmail.com  wrote:


** That's because it would be impossible to replace you LJ!  :)

Lisa




On Tue, Oct 23, 2012 at 11:29 AM, Longwing, LJ CTR MDA/IC  
lj.longwing@mda.mil  wrote:



Really?  A few weeks ago I posted that I have an opening at my company for a 
Remedy Developer with ITSM experience in Colorado Springs and the only 
responses I got back where asking where I was going.  Is the remedy market 
so strong at the moment that everyone is fully employed, and happy where 
they are?  Are there really not enough Remedy Developers in the market to 
support the current demand?this is a good thing mind you, but I'm 
looking for my replacement and can't seem to find one...


Remedy 7.5, upgrading to 8.0 in the near future
Full ITSM Suite, with customizations that need to be migrated
Secret Security clearance either already obtained, or obtainable necessary

Resumes of interested parties will be forwarded to corporate recruiter for 
contact 


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Re: Sarch on HPD:Help Desk from taking a very long time.

I'd also suggest to run the same SQL that is executed (capture it from the 
SQL logs) directly against the DB and measure the response time. If there is 
a significant difference in timing where the DB search is returned much 
quicker, it would immediately tell you if it’s a problem at the DB level or 
something within Remedy.. if within Remedy it could be factors like (or a 
combination of factors like) number of records returned, whether or not 
chunking is enabled on the AR side, etc. etc..


You could find out the same thing by taking a combined SQL and API log, and 
analyzing that log..


Joe

-Original Message- 
From: Longwing, LJ CTR MDA/IC
Sent: Wednesday, October 24, 2012 11:34 AM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: Sarch on HPD:Help Desk from taking a very long time.

And if you do a Show Plan, or, in whatever way is supported by your DB, what 
does it say it's doing for those 25 seconds?


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Adarsh

Sent: Wednesday, October 24, 2012 9:30 AM
To: arslist@ARSLIST.ORG
Subject: Re: Sarch on HPD:Help Desk from taking a very long time.

** I have following indexes on the HPD form


On Wed, Oct 24, 2012 at 8:45 PM, Adarsh adarsh.padwal...@gmail.com wrote:


Thanks Tauf,

I am trying to search all open tickets (status  Resolved) assigned to a 
particular group


'Status*'  Resolved AND 'Assigned Group*+' = Service Desk






On Wed, Oct 24, 2012 at 8:14 PM, Tauf Chowdhury taufc...@gmail.com wrote:


** There are various factors such as how much data you are searching on, 
indexing, etc...
What kind of searches are you doing? Are you searching for words in the 
summary or Notes field?
What if you left everything blank and only select Status = In Progress ? 
Does the data come back quicker? The status field is indexed by default (I 
think) so just check that and report back. We would need more info to help 
you though.



On Wed, Oct 24, 2012 at 10:40 AM, Adarsh adarsh.padwal...@gmail.com wrote:


** Hi ,


We are using Remedy 7.6.04 SP2 , currently we are facing a weird issue, The 
application is working perfectly fine except for searches on HPD:Help Desk 
form,


everything from database end  has been checked, we did a re-org of the 
tables and also rebuilt the indexes but still the issue is not resolved.


its takes around 25 seconds to refresh the data..

Has anyone faced such an issue..  ??? :-(


Regards,
Adarsh



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--
Tauf Chowdhury


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JOB: Remedy Application Developer/Administrator- Downers Grove, IL- Full time: Salary + Benefits, No Travel

2012-10-24 Thread Wish, Melissa

Column Technologies, Inc. is a global technology company dedicated to providing 
operational enhancement products, services, and solutions to small, mid-size 
and enterprise organizations, as well as to the public and federal sector. 
Headquartered in the United 
Stateshttp://www.columnit.com/about-us/offices/global-offices-and-numbers.html,
 we have over 300 employees around the world, as well as offices in 
Australiahttp://www.columnit.com/about-us/offices/global-offices-and-numbers.html,
 
Canadahttp://www.columnit.com/about-us/offices/global-offices-and-numbers.html,
 
Indiahttp://www.columnit.com/about-us/offices/global-offices-and-numbers.html,
 
Singaporehttp://www.columnit.com/about-us/offices/global-offices-and-numbers.html,
 South 
Africahttp://www.columnit.com/about-us/offices/global-offices-and-numbers.html,
 and the United 
Kingdomhttp://www.columnit.com/about-us/offices/global-offices-and-numbers.html.
 Column's success is sustained by our collaborative business methodology 
approach that integrates people, process, technology, and support. You can 
learn more at www.columnit.comhttp://www.columnit.com

We are hiring a Remedy Application Developer/Administrator for our Downers 
Grove, IL office reporting to the VP of IT Operations. This is a full time 
position with a generous salary and benefits package. No travel is required. 
The job description and requirements are below. Candidates must have US 
Citizenship, Permanent Residency or Green Card status. We cannot provide 
sponsorship for this role, nor will we consider 1099 or corp to corp. If you 
are interested, please email me your resume as well as a good time to contact 
you. Feel free to forward this email to other appropriate candidates.

Remedy Application Developer/Administrator

Primary Role: The Application developer is responsible for designing, 
installing, maintaining and supporting BMC Remedy applications. Provide 
high-level technical support for BMC Remedy systems, creates and maintains 
documentation, maintains software developing standards, and works projects as 
needed in order to upgrade to new and/or improved application versions as well 
as provide new or enhanced functionality as needed. The application developer 
must be well versed with the application and capabilities of the application 
for integration and development.  The successful candidate should be expertly 
proficient with Remedy's AR System Server and ISTM Suite tools and development 
methodology.

Secondary Role: Install, configure, and support an organization's BMC Remedy 
application systems. Maintain and administrate software to include moves, adds 
and changes.  Monitor application to ensure productivity and performance for 
all system users and perform necessary maintenance to support availability.

Duties:

* Perform tool administration and process configurations - All BMC 
Remedy applications, Column Remedy applications,  as well as any custom 
applications.

* Provide Reports for Remedy systems

* Support installation, configuration and maintenance of Development, 
Test and Production environments.

* Maintain and Troubleshoot application and system issues.

* Coordinate with Process owners on process updates.

* Apply product fixes, hot fixes, patches and configuration changes to 
support the business processes.

* Responsible for design, development, implementation and maintenance 
of new custom applications and existing application enhancements as may be 
necessary.

* Facilitate the integration of discovery and monitoring tools into the 
CMDB where appropriate.

* Recommend changes to improve systems and configurations, and help 
determine hardware or software requirements related to such changes.

* Research new technologies by attending seminars, reading trade 
articles, or taking classes, and implement or recommend the implementation of 
new technologies.

* Supports, monitors, tests, and troubleshoots hardware and software 
problems pertaining to application and related network components, performance, 
servers and applications.

* This position provides advanced technical support for the Remedy 
system(s) hosted by Column Information Technology department. (Column I.T.)

* Provide training and guidance on all aspects of the AR System Server 
Remedy applications.

* Coordinate resolution of issues requiring BMC support.

* Other related duties as assigned.

List of equipment to be familiar with or will have to utilize:

* BMC development tools such as Developer studio

* Sniffers, Wireshark

* Servers and server applications


Skills/Qualifications:

* Troubleshooting - Determining causes of operating errors and deciding 
what to do about it.

* Familiar with a variety of the field's concepts, practices, and 
procedures

* Candidate must be a team player and be able to

OT: Colorado Springs, CO


I prefixed this thread as OT as it started as factors to consider if you have a 
possible upcoming Remedy engagement in CO...

What I meant is that the temperatures are a little unpredictable.. You can 
begin the day with a feel of summer and the afternoon can end up winterish – or 
vice versa.. There was even a day once where at 8:00 AM the weather girl was 
announcing that it will be a warm day, and it had actually started to snow a 
little outside, and 2 minutes later she was hmmm we just got reports that its 
snowing in these areas.. On that day I recall it was really light snow, got 
cold for only maybe an hour, and soon after got like a pleasant summer day.. So 
you just do not know what to expect and its best to carry at least a light 
jacket if not a heavy one with you at all times between February to March and 
maybe a little into April...

Joe

From: Rick Sharp 
Sent: Wednesday, October 24, 2012 1:18 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Colorado Springs, CO

** 
I've lived here for 10 years now, removed from Boston/Cape Cod after 4 years.


300+ days of sunshine each year.  Not it's not cold.  The sun warms it up, just 
point west and south during the winter.  For reasonable rentals, there are 
abundant.  A friend is leaving in Jan, and is renting his 3 bedroom home for 
around 1300 per month.  It's about 5 years old, just north of the AF Academy, 
and about 30 min or less from Peterson AFB.







From: Jay Rohrer jayroh...@yahoo.com
To: arslist@ARSLIST.ORG 
Sent: Tuesday, October 23, 2012 10:59 PM
Subject: Re: Colorado Springs, CO


** 
Yea, temp gigs are a totally different animal.  Residence Inn in COS is about 
$90/nt, less in Winter than Summer.  Flights to COS are also a bit more expense 
because you can only get here from most/not all hubs.  From N-NJ, kinda 
screwed, but it isn't too bad to fly to Denver and drive down.


I had a gig in NYC, the flight is so long I only came back every other weekend 
and stretched it a bit on the return to get almost 3 days.
Jay

From: Joe Martin D'Souza jdso...@shyle.net
To: arslist@ARSLIST.ORG 
Sent: Wednesday, October 24, 2012 11:15 AM
Subject: Re: Colorado Springs, CO


Cost of living really depends a lot on what you end up having to do when you 
pick up that engagement and how long or short term it is..

*** Scenario 1 (which is the only one I have opted for so far)
I like to be back home in New Jersey every weekend as I really did not know 
anyone in CO.. I worked on contracts ranging from 3 to 6 months.. This can be a 
little expensive compared to other mid western states, as Denver happens to be 
a place of touristic interests, which is why I think its not cheap to fly there 
even if you make airline reservations well in advance.. Its always at an 
average of about 100 to 150 bucks more than the same distance to most other 
places that are not in high demand to travel to.. Hotels depending on how close 
you are to Downtown Denver, may or may not be expensive. I have stayed at 
corporate rates for as low as 119 a night to a high of near 200 a night - book 
these in advance too as corporate rates tend to get sold out pretty quick - you 
could always cancel if you do not need it later at no fee..

Dining out is fairly cheap compared to many places.. I used to buy a decent 
Sushi / Sashimi dinner combo for less than 25 dollars which was quite a deal at 
one of the most popular Sushi places in Denver. Or you can go fine dining to 
that game food restaurant by the mountains and pay over 50 bucks a head.. So 
its no more expensive than most other places in America depending on what you 
choose to do.. Your average weekly cost in this scenario could go anywhere 
between 1300 to 1900 depending on the time of the year. During the skiing 
season, is when I have reimbursed close to 1900 a week for my weeks stay which 
included Airlines, Hotels, Rental Car and Per Diem..

*** Scenario 2 (which I have never opted for because of its personal 
inconvenience to me)
You temporarily relocate to Denver for the length of your engagement.. You 
could rent a nice Condo or Townhouse not too far from Downtown (20 minutes 
drive) at half the cost in rent as what you might rent its equivalent in New 
Jersey or New York.. Yes I am talking about 1000 a month for a condo and maybe 
under 1500 for a decent townhouse, and some of them may even come with cleaning 
service for a marginally extra price.. In this scenario, if it’s a long term or 
a permanent offer, you could even consider buying and I believe real estate is 
inexpensive in many places in CO as compared to North Eastern states..

Joe

-Original Message- From: pritch
Sent: Tuesday, October 23, 2012 4:56 PM Newsgroups: 
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Colorado Springs, CO

I've heard it's fairly expensive to live out there.  How does cost of living 
stack up to the rest of the country?

- Original Message -
From: Joe

Watching the news BMC.

2012-10-24 Thread Patrick Zandi

http://www.bizjournals.com/houston/news/2012/10/24/bmc-software-reportedly-in-talks-with.html?ana=yfcpc


Sent from my iPhone
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Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

2012-10-24 Thread BKK

Yesss

On 24.10.2012, at 17:05, Kevin Begosh kbeg...@gmail.com wrote:

 **
 Yes
 
 Sent from my iPhone
 
 On Oct 24, 2012, at 10:45 AM, David M. Clark david.m.cl...@tn.gov wrote:
 
 **
 I would reply in the affirmative, but I hate spam.
  
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
 Sent: Wednesday, October 24, 2012 9:36 AM
 To: arslist@ARSLIST.ORG
 Subject: You need to VOTE on the thread: Bring back the ARSList MVP for 2013
  
 **
 Our goal is 1,000 votes.  We are VERY SHORT of that number.  Sadly this is 
 reflecting what was seen by Dan during the actual MVP voting this year.
  
 If you want the ARSList MVP award to continue reply to the Bring back the 
 ARSList MVP for 2013 thread.  You only need to hit reply, enter YES in the 
 body and send.  Of course you're welcome to give  an opinion but don't feel 
 obligated to confess that you didn't vote this year.
  
 Thanks,
 Susan
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Re: Watching the news BMC.

Oracle or Cisco in that order in my opinion would be the only good thing if 
this really happens.. I'm not quite sure what Dell would do with these line 
of products..


Joe

-Original Message- 
From: Patrick Zandi
Sent: Wednesday, October 24, 2012 2:31 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Watching the news BMC.

http://www.bizjournals.com/houston/news/2012/10/24/bmc-software-reportedly-in-talks-with.html?ana=yfcpc


Sent from my iPhone 


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Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

2012-10-24 Thread Logan, Kelly

+1

Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GEMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.commailto:kelly.lo...@proquest.com
www.proquest.com

ProQuest...Start here. 2012 InformationWeek 500 Top Innovator

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message from your computer.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Wednesday, October 24, 2012 10:43 AM
To: arslist@ARSLIST.ORG
Subject: Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

**
I didn't vote and I'm not sure if I would next year or not either.  Within my 
current environment, we won the battle to get the other half of the 
organization to use Remedy, but I'm spending nights and weekends getting things 
set up for them, and as a result my time spent on the ARSList is mostly when I 
need something specific, rather than helping others or participating in the 
community aspects of the group.  So for me, I'd say YES although 
realistically I don't know if I'd participate or not.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Wednesday, October 24, 2012 9:36 AM
To: arslist@ARSLIST.ORG
Subject: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

**
Our goal is 1,000 votes.  We are VERY SHORT of that number.  Sadly this is 
reflecting what was seen by Dan during the actual MVP voting this year.

If you want the ARSList MVP award to continue reply to the Bring back the 
ARSList MVP for 2013 thread.  You only need to hit reply, enter YES in the 
body and send.  Of course you're welcome to give  an opinion but don't feel 
obligated to confess that you didn't vote this year.

Thanks,
Susan
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_
Private and confidential as detailed 
herehttp://www.sug.com/disclaimers/default.htm#Mail. If you cannot access 
hyperlink, please e-mail sender.
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Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

2012-10-24 Thread Logan, Kelly

YES

Kelly Logan, Sr. Systems Administrator (Remedy, Planview), GEMS
ProQuest | 789 E. Eisenhower Parkway, P.O. Box 1346 | Ann Arbor MI 48106-1346 
USA | 734.997.4777
kelly.lo...@proquest.commailto:kelly.lo...@proquest.com
www.proquest.com

ProQuest...Start here. 2012 InformationWeek 500 Top Innovator

P Please consider the environment before printing this email.

This email and any files transmitted with it are confidential and intended 
solely for the use of the individual or entity to whom they are addressed. If 
you have received this email in error please notify the sender, and delete the 
message from your computer.

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Susan Palmer
Sent: Wednesday, October 24, 2012 10:36 AM
To: arslist@ARSLIST.ORG
Subject: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

**
Our goal is 1,000 votes.  We are VERY SHORT of that number.  Sadly this is 
reflecting what was seen by Dan during the actual MVP voting this year.

If you want the ARSList MVP award to continue reply to the Bring back the 
ARSList MVP for 2013 thread.  You only need to hit reply, enter YES in the 
body and send.  Of course you're welcome to give  an opinion but don't feel 
obligated to confess that you didn't vote this year.

Thanks,
Susan
_attend WWRUG12 www.wwrug.comhttp://www.wwrug.com ARSlist: Where the Answers 
Are_

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Re: Watching the news BMC.

2012-10-24 Thread Lisa Kemes

Looks like Oracle and Cisco aren't interested

On Wed, Oct 24, 2012 at 2:31 PM, Patrick Zandi remedy...@gmail.com wrote:


 http://www.bizjournals.com/houston/news/2012/10/24/bmc-software-reportedly-in-talks-with.html?ana=yfcpc


 Sent from my iPhone

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OT: Watching the news BMC.

That’s just an expectation from the source that they won’t bid.. These 
companies have not yet made an official statement about their interest or lack 
of it..

Joe

From: Lisa Kemes 
Sent: Wednesday, October 24, 2012 3:05 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: Watching the news BMC.

** Looks like Oracle and Cisco aren't interested

On Wed, Oct 24, 2012 at 2:31 PM, Patrick Zandi remedy...@gmail.com wrote:

http://www.bizjournals.com/houston/news/2012/10/24/bmc-software-reportedly-in-talks-with.html?ana=yfcpc

  Sent from my iPhone

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CMDB Install failing 7604 SP1 Atrium SP1

2012-10-24 Thread ravi rai


Hi List 
Building  a refence environment ARS 7604 SP1 and Atrium 7604 SP1
Fresh install 
java 6.0.300
ARS 7604 SP1 -Sucess
 
CMDB install

Getting error 

  BMC Atrium Core 7.6.04 SP1 install failed.

  Feature BMC Atrium CMDB failed
  Feature Atrium Impact Simulator Engine failed
 Installation was skipped because BMC Atrium CMDB failed to install
  
 
  THROWABLE EVENT {Description=[Failed to prepare CMDB Rule Engine]}
 
Throwable=[java.lang.NullPointerException: 
java.util.Hashtable.put(Unknown Source)
com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask.replaceRuleEngineXMLVariables(CMDBRuleEngineInstallerExecutorTask.java:348)
com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask.execute(CMDBRuleEngineInstallerExecutorTask.java:131)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)
java.lang.Thread.run(Unknown Source)]

Any suggestion or Workaround 
 

 
Thanks 
Ravi Rai 
  
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Re: Watching the news BMC.

2012-10-24 Thread Sanford, Claire

Uh O!

Bain!

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, October 24, 2012 2:11 PM
To: arslist@ARSLIST.ORG
Subject: OT: Watching the news BMC.

**
That’s just an expectation from the source that they won’t bid.. These 
companies have not yet made an official statement about their interest or lack 
of it..

Joe

From: Lisa Kemesmailto:lisa.ke...@gmail.com
Sent: Wednesday, October 24, 2012 3:05 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Watching the news BMC.

** Looks like Oracle and Cisco aren't interested
On Wed, Oct 24, 2012 at 2:31 PM, Patrick Zandi 
remedy...@gmail.commailto:remedy...@gmail.com wrote:
http://www.bizjournals.com/houston/news/2012/10/24/bmc-software-reportedly-in-talks-with.html?ana=yfcpc

Sent from my iPhone
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Are_

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Re: Bring back the ARSList MVP for 2013

2012-10-24 Thread Rodriguez, Rafael J x23718

I agree, let's keep it going. I'm in

Rafael Rodriguez
Manager Remedy/Mid-Tier Enterprise
201.714.3718
rafael.rodrig...@broadridge.com


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Grooms, Frederick W
Sent: Tuesday, October 23, 2012 3:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: Bring back the ARSList MVP for 2013

The fact that there have been over 400 different individuals posting to the 
list since July 1st (at least according to my ARS List email folder and a quick 
distinct query) and that small a number of votes is a sad commentary on people 
in general.

Let's keep it going people

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: Tuesday, October 23, 2012 2:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: MVP 2012 - Congratulations LJ Longwing!

** 
I just counted the number of votes again.
Using raw numbers of the number of registrations on the list,
1% voted. In other words, under 50 votes.

Let’s see if we beat that on comments about keeping it before you
get too excited about it returning.

The only reason I am ending it is because I think the level of voting reflects 
the level of interest;
and reflects that the arslist and participation in it is now for the most part 
taken for granted.

Activity on, and interest in, the actual list has not grown in the last couple 
of years, but certainly has not diminished either!

Keep Calm, Carry On.

Daniel
P.s. there were a lot of Hawaiin shirts, just there were so many attendees this 
year, 488 in fact

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of arslist
Sent: October 23, 2012 1:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: MVP 2012 - Congratulations LJ Longwing!

** 
As I told LJ and the others in our midnight on discussion:
IF there is a really big, and by big I mean say, 10% of the list,
That sends emails or creates a really long thread about continuing it,
I might be convinced to bring it back.

But with 2.5% voting, although they usually reach the right conclusion,
It says to me that the ARSlist is a commodity now and there isn’t that much 
interest in 
The Award.

To Clarify and somewhat repeat what I said at the conference:

There is no longer a separate session for the ARSlist Awards, it is part of an 
opening session dedicated to all awards

The ARSlist carries on, and for now as “just an email list”

Doing some Awards related to the ARSlist carries on
The ARSlist MVP Award  is now retired
I will be doing the 20th Anniversary of the ARSlist next year.

Twinkies and Hawaii shirts have a life of their own.
I will be throwing a wrinkle into that next year as well ☺

Dan

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tami Palacky
Sent: October 23, 2012 11:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: MVP 2012 - Congratulations LJ Longwing!

** 
Congrats LJ !!!
I hope you did a good job of convincing Dan continue with the awards.  i did 
vote and try to every year ... i dont do more on teh ARRList than read the 
posts everyonce in a while, but you do notice those that are helpful in the 
responses

-Original Message-
On Thursday, October 18, 2012 5:13:09 PM UTC-4, Joe Martin D'Souza wrote:
** 
 
You had it coming a long time!
 
Joe




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and may contain information that is privileged and confidential. If the reader 
of the message is not the intended recipient or an authorized representative of 
the intended recipient, you are hereby notified that any dissemination of this 
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Re: CMDB Install failing 7604 SP1 Atrium SP1

2012-10-24 Thread rpnampa...@gmail.com

Did you add ar system licenses


Prasad
(832)-421-1128

On Oct 24, 2012, at 2:19 PM, ravi rai ravira...@hotmail.com wrote:

 **
 Hi List 
 Building  a refence environment ARS 7604 SP1 and Atrium 7604 SP1
 Fresh install 
 java 6.0.300
 ARS 7604 SP1 -Sucess
  
 CMDB install
 
 Getting error 
 
   BMC Atrium Core 7.6.04 SP1 install failed.
 
   Feature BMC Atrium CMDB failed
   Feature Atrium Impact Simulator Engine failed
  Installation was skipped because BMC Atrium CMDB failed to install
   
  
   THROWABLE EVENT {Description=[Failed to prepare CMDB Rule Engine]}
  
 Throwable=[java.lang.NullPointerException:
 java.util.Hashtable.put(Unknown Source)
 com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask.replaceRuleEngineXMLVariables(CMDBRuleEngineInstallerExecutorTask.java:348)
 com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask.execute(CMDBRuleEngineInstallerExecutorTask.java:131)
 com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)
 java.lang.Thread.run(Unknown Source)]
 
 Any suggestion or Workaround 
  
 
  
 Thanks 
 Ravi Rai 
 
 _attend WWRUG12 www.wwrug.com  ARSlist: Where the Answers Are_

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Re: Automation of license tracking in Remedy

2012-10-24 Thread Rodriguez, Rafael J x23718

Thanks Misi, I will try this out and see how it works.

Rafael Rodriguez
Manager Remedy/Mid-Tier Enterprise
201.714.3718
rafael.rodrig...@broadridge.com



-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, October 24, 2012 11:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Automation of license tracking in Remedy

Thanks that will come in handy.


Ken.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, October 24, 2012 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Automation of license tracking in Remedy

Hi,

I have published a small application to send a notification whenever any 
license threshold you set are breached.

Just fill out your thresholds and notification address and download the
definitions: http://rrr.se/cgi/licnotify

If you want more details, you can turn on your user-logs and analyze these with 
the free version of RRR|License, which will give you detailed utilization 
statistics as well as tell you how well you have allocated your licenses.

AD: The typical customer will free about 30% of their floating licenses by 
using the full version of RRR|License, and this without the need to release 
licenses.

Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10+11+12):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.

 Hi All,

 Hope you all are doing well :)

 I have a requirement of automating the license tracking in Remedy.
 So, what i have currently in Remedy(AR Server Version 7.5.004  ITSM 
 suite
 7.6.001):

 --Few forms such as manage license usage form(Vendor form from
 BMC),historical form, and few regular forms.

 What currently I am looking for, is to automate license tracking in 
 Remedy whether on form(through customizing) or through database level, 
 which will trigger me an email when the highest usage of license 
 consumption is reached, so that accordingly we will take necessary 
 actions to release the licenses(floating), which will optimize the license 
 usage.

 Another option on application level, is that, is there any form 
 available in Remedy where user's session data is stored like login 
 time, log-out time and if the answer is yes, what is the form name, 
 and its schema id with respect to database.

 If anybody having knowledge on it or in the past worked, please 
 share,would be of great help.

 Regards,

 Hari
 hsvishwaka...@gmail.com

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**
This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
systems on our behalf] for the purposes of security and the assessment of 
internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.Hubbell.com - Hubbell Incorporated

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and may contain information that is privileged and confidential. If the reader 
of the message is not the intended recipient or an authorized representative of 
the intended recipient, you are hereby notified that any dissemination of this 
communication is strictly prohibited. If you have received this communication 
in error, please notify us immediately by e-mail and delete the message and any 
attachments from your system.


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ARERR 300 Malloc failed on server

We are getting this error intermittently over the past couple of weeks. The 
most consistent time it is occurring is when trying to attach a largish 
attachment (around 4MB). Some have also received it when trying to open an 
attachment. Yesterday for awhile we were getting the error anytime the SDA's 
were trying to attach any attachment to an Incident. I ended up restarting the 
ar server service.

Has anybody run across something similar? (Arerr 300 when working with 
attachments)

I have a support request in with BMC and waiting for a reply. The KB articles I 
found did not seem to apply.


Thanks


Ken Cecil
574-283-4248
kce...@hubbell.com


AR 7.5
ITSM 7.6
Windows 2003 Enterprise 64bit
SQL 2008



**
This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
systems on our behalf] for the purposes of security and the assessment of 
internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.Hubbell.com - Hubbell Incorporated

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Re: [EXTERNAL] OT: Colorado Springs, CO

2012-10-24 Thread Stroud, Natalie K

I live down in New Mexico, which makes Colorado our neighbor to the north and I 
have visited Colorado Springs probably 8-10 times in my life.  What Joe 
describes is very much the way it is here as well - we’ve been known to have it 
be hailing, snowing, the wind blowing, and the sun shining with a rainbow in 
the distance all at the same time.  Or you can be driving in the rain, and 2 
miles down the road, there’s no rain and the sun is shining, and then 2 more 
miles down the road, there’s rain with wind.  One difference is that where I 
am, in Albuquerque, our cold is generally a little less intense than it gets in 
the Springs as we are protected by mountains in the east (Colorado Springs also 
has mountains, but they are in the west as I recall), are lower in elevation, 
and are closer to the equator to boot.  New Mexico’s official state nickname is 
“Land of Enchantment”, but due to this changeable weather phenomenon, I much 
prefer “Land of Schizophrenic Weather” myself.   :]

So yes, to work in either Colorado or New Mexico, one should be able to roll 
with changing weather conditions.  Do be advised, though, if you like either 
beautiful outdoor scenery or outdoor activities like hiking, camping, 
whitewater rafting, parasailing (on a lake), waterskiing, snow skiing (downhill 
or cross country), snowboarding, fishing, hunting, horseback riding, or even 
running or biking, both states afford many great opportunities you can take 
advantage of.

Natalie Stroud
SAIC @ Sandia National Laboratories
ARS-ITSM Tester
Albuquerque, NM USA
nkst...@sandia.govmailto:nkst...@sandia.gov
ITSM 7.6.04 SP2 – Windows 2008 – SQL Server 2008

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, October 24, 2012 12:07 PM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] OT: Colorado Springs, CO

**

I prefixed this thread as OT as it started as factors to consider if you have a 
possible upcoming Remedy engagement in CO...

What I meant is that the temperatures are a little unpredictable.. You can 
begin the day with a feel of summer and the afternoon can end up winterish – or 
vice versa.. There was even a day once where at 8:00 AM the weather girl was 
announcing that it will be a warm day, and it had actually started to snow a 
little outside, and 2 minutes later she was hmmm we just got reports that its 
snowing in these areas.. On that day I recall it was really light snow, got 
cold for only maybe an hour, and soon after got like a pleasant summer day.. So 
you just do not know what to expect and its best to carry at least a light 
jacket if not a heavy one with you at all times between February to March and 
maybe a little into April...

Joe

From: Rick Sharpmailto:rickshar...@yahoo.com
Sent: Wednesday, October 24, 2012 1:18 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: Re: Colorado Springs, CO

**
I've lived here for 10 years now, removed from Boston/Cape Cod after 4 years.


300+ days of sunshine each year.  Not it's not cold.  The sun warms it up, just 
point west and south during the winter.  For reasonable rentals, there are 
abundant.  A friend is leaving in Jan, and is renting his 3 bedroom home for 
around 1300 per month.  It's about 5 years old, just north of the AF Academy, 
and about 30 min or less from Peterson AFB.







From: Jay Rohrer jayroh...@yahoo.commailto:jayroh...@yahoo.com
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Tuesday, October 23, 2012 10:59 PM
Subject: Re: Colorado Springs, CO

**
Yea, temp gigs are a totally different animal.  Residence Inn in COS is about 
$90/nt, less in Winter than Summer.  Flights to COS are also a bit more expense 
because you can only get here from most/not all hubs.  From N-NJ, kinda 
screwed, but it isn't too bad to fly to Denver and drive down.


I had a gig in NYC, the flight is so long I only came back every other weekend 
and stretched it a bit on the return to get almost 3 days.
Jay

From: Joe Martin D'Souza jdso...@shyle.netmailto:jdso...@shyle.net
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Sent: Wednesday, October 24, 2012 11:15 AM
Subject: Re: Colorado Springs, CO

Cost of living really depends a lot on what you end up having to do when you 
pick up that engagement and how long or short term it is..

*** Scenario 1 (which is the only one I have opted for so far)
I like to be back home in New Jersey every weekend as I really did not know 
anyone in CO.. I worked on contracts ranging from 3 to 6 months.. This can be a 
little expensive compared to other mid western states, as Denver happens to be 
a place of touristic interests, which is why I think its not cheap to fly there 
even if you make airline reservations well in advance.. Its always at an 
average of about 100 to 150 bucks more than the same distance to most other 
places that are not in high demand to travel to.. Hotels depending on how

Re: CMDB Install failing 7604 SP1 Atrium SP1

2012-10-24 Thread ravi rai


Yes Licenses are applied


Regards

Ravi Rai 
 



Date: Wed, 24 Oct 2012 14:32:47 -0500
From: rpnampa...@gmail.com
Subject: Re: CMDB Install failing 7604 SP1 Atrium SP1
To: arslist@ARSLIST.ORG

** 
Did you add ar system licenses



Prasad
(832)-421-1128

On Oct 24, 2012, at 2:19 PM, ravi rai ravira...@hotmail.com wrote:



** 


Hi List 
Building  a refence environment ARS 7604 SP1 and Atrium 7604 SP1
Fresh install 
java 6.0.300
ARS 7604 SP1 -Sucess
 
CMDB install

Getting error 

  BMC Atrium Core 7.6.04 SP1 install failed.

  Feature BMC Atrium CMDB failed
  Feature Atrium Impact Simulator Engine failed
 Installation was skipped because BMC Atrium CMDB failed to install
  
 

  THROWABLE EVENT {Description=[Failed to prepare CMDB Rule Engine]}
 
Throwable=[java.lang.NullPointerException: 
java.util.Hashtable.put(Unknown Source)
com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask.replaceRuleEngineXMLVariables(CMDBRuleEngineInstallerExecutorTask.java:348)
com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask.execute(CMDBRuleEngineInstallerExecutorTask.java:131)
com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)
java.lang.Thread.run(Unknown Source)]
Any suggestion or Workaround 
 

 
Thanks 
Ravi Rai 

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Re: HP UX: Upgrading install Oracle failed to connect the database.

2012-10-24 Thread patrick zandi

Can I assume.. you are working sir ?

On Tue, Oct 23, 2012 at 9:42 AM, patrick zandi remedy...@gmail.com wrote:

 it should say something like  11.2.0/lib



 On Tue, Oct 23, 2012 at 9:40 AM, patrick zandi remedy...@gmail.comwrote:

 There is your problem right there..
 LD_LIBRARY_PATH=/ems/u01/

 product/10.2.0/lib:



 10.2  is 32bit  -- not 64bit.. so it looks like your DBA are blowing
 smoke..


 On Tue, Oct 23, 2012 at 9:29 AM, Sandeep Pandey sandeep.rem...@gmail.com
  wrote:

 ** Hi Patrick,

 Able to do sqlplus and TNSPING as well.

 We did LD_LIBRARY_PATH is pointing to the 64bit as per dbs confirms, but
 no hope.

 LD_LIBRARY_PATH=/ems/u01/product/10.2.0/lib:/ems/u01/product/10.2.0/lib32
 is set like this currently.


 --
 Sandeep Pandey
 Remedy Developer


 On Tue, Oct 23, 2012 at 5:59 PM, patrick zandi remedy...@gmail.comwrote:

 ** prior to installing can you use sqlplus and login,
 can you do a TNSPING?
 if those are working -- off the 64bit side.. then you should be fine..
 but if you LD_LIBRARY_PATH is pointing to the 32bit, first, and not the
 64bit first..
 and you cannot use the sqlplus from the 11..  this is a great start

 On Tue, Oct 23, 2012 at 8:27 AM, Sandeep Pandey 
 sandeep.rem...@gmail.com wrote:

 ** Yes Patrick,


 You are correct.  Yes we are pointing new oracle client 64 bit for
 install upgrade. Do you know any fix or solution for this?

 --
 Sandeep Pandey
 Remedy Developer

  On Tue, Oct 23, 2012 at 5:50 PM, Patrick Zandi 
 remedy...@gmail.comwrote:

 **
 But you are using 7.1 : that does not use 64 bit, so here is the
 thought. Is you box with oracle 32 bit client 10 let's say and 11.2 in 
 the
 same box, so is your selection for the install pointing to the new 
 client?
 Just asking. 2 different paths... Just a thought

 Sent from my iPhone

 On Oct 23, 2012, at 7:49, Sandeeps Pandey sandeep.rem...@gmail.com
 wrote:

  ** Hi Patrick,


 We are using 64 bit clients only. But not able to proceed.

 Checked everything tnsnames.ora, listner, env etc in place and
 running fine.

 --
 Sandeep Pandey
 Remedy Developer


 On Tue, Oct 23, 2012 at 5:08 PM, Patrick Zandi 
 remedy...@gmail.comwrote:

 **
 64 bit libraries
 You went from 32 to 64
 You need 64bit client looks like ur issue

 Sent from my iPhone

 On Oct 23, 2012, at 6:55, Karthik karthik...@gmail.com wrote:

 ** I had this issue way back when i was installing 5.x on HP UX and
 it was issue with oracle binaries being wrongly installed.

 Did you check the compatibility matrix and install the correct
 binaries? Double check this please as the error says the same here

 - Karthik

 On 23 October 2012 16:10, Sandeep Pandey 
 sandeep.rem...@gmail.comwrote:

 ** Dear List,

 We are facing one issue when we trying to upgrade the 7.1 P11 to
 7.6.04 SP 3 ARS on HP-UX i3. We are running installer and one point of 
 time
 getting below error.

 Warning! Failed to connect to the database.
 Possible causes: tnsnames.ora does not exist or has incorrect
 connection details
 Missing 64 bit Oracle client libraries
 Insufficient privileges for oracle client libraries.

 Error in insall log:
 LOG EVENT {Description=[SET PROPERTY
 BMC_LEGACY_ARCFG_EXISTS],Detail=[true]}
 (Oct 22 2012 12:49:22.319 PM
 +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
 VALIDATION_ERROR_RESULT],Detail=[INVALID_OCI_ORACLE_CONNECTION_UNIX]}
 (Oct 22 2012 12:49:22.329 PM
 +0200),INFO,com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseOptionsValidationTask,
LOG EVENT {Description=[Validation
 error],Detail=[INVALID_OCI_ORACLE_CONNECTION_UNIX]}
 (Oct 22 2012 12:49:22.764 PM
 +0200),CONFIG,com.bmc.install.builder.installanywhere.InstallationTaskAction,
LOG EVENT {Description=[COMPLETED
 InstallationTask],Detail=[com.bmc.install.product.arsuitekit.platforms.arsystemservers.arserver.ARServerDatabaseOptionsValidationTask]}
 (Oct 22 2012 12:51:12.791 PM
 +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
 VALIDATION_ERROR_RESULT],Detail=[VALIDATION_SUCCESS]}
 (Oct 22 2012 12:51:12.811 PM
 +0200),CONFIG,com.bmc.install.task.InstallationPropertiesHelper,
LOG EVENT {Description=[SET PROPERTY
 VALIDATION_FEATURE],Detail=[]}

 We did so many things but no help.

 Anyone see or fix?


 --
 Sandeep Pandey
 Remedy Developer
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


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 --
 Patrick Zandi

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 --
 Patrick Zandi




 --
 Patrick Zandi




--

Re: ARERR 300 Malloc failed on server

2012-10-24 Thread Lisa Kemes

Ken,

Malloc errors are 'Memory Allocation' errors, which means that some piece
of the system is asking the OS for memory, and is getting an OS level
response that the memory is not available.

Are you getting these errors on the User Tool or Midtier?

Lisa

On Wed, Oct 24, 2012 at 3:42 PM, Cecil, Ken kce...@hubbell.com wrote:

 **

 We are getting this error intermittently over the past couple of weeks.
 The most consistent time it is occurring is when trying to attach a largish
 attachment (around 4MB). Some have also received it when trying to open an
 attachment. Yesterday for awhile we were getting the error anytime the
 SDA’s were trying to attach any attachment to an Incident. I ended up
 restarting the ar server service.

 ** **

 Has anybody run across something similar? (Arerr 300 when working with
 attachments)

 ** **

 I have a support request in with BMC and waiting for a reply. The KB
 articles I found did not seem to apply.

 ** **

 ** **

 Thanks

 ** **

 ** **

 Ken Cecil

 574-283-4248

 kce...@hubbell.com

 ** **

 ** **

 AR 7.5

 ITSM 7.6

 Windows 2003 Enterprise 64bit

 SQL 2008



 --

 This email and any files transmitted with it are confidential and intended
 solely for the addressee. If you have received this email in error please
 notify the system manager. Subject to local law, communications (including
 traffic data) with Hubbell may be monitored by our systems [or a third
 party's systems on our behalf] for the purposes of security and the
 assessment of internal compliance with Hubbell policies. This footnote also
 confirms that this email message has been swept for the presence of
 computer viruses.
 www.hubbell.com - Hubbell Incorporated

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Re: CMDB Install failing 7604 SP1 Atrium SP1

Ravi,
You should find an install log file under the CMDB install dir at
%arsystemroot%. That log will give you more info. I believe the info below
is from the install log in your temp dir?

Sent from my iPhone

On Oct 24, 2012, at 3:55 PM, ravi rai ravira...@hotmail.com wrote:

**
Yes Licenses are applied


Regards

Ravi Rai

 --
Date: Wed, 24 Oct 2012 14:32:47 -0500
From: rpnampa...@gmail.com
Subject: Re: CMDB Install failing 7604 SP1 Atrium SP1
To: arslist@ARSLIST.ORG

**
Did you add ar system licenses


Prasad
(832)-421-1128

On Oct 24, 2012, at 2:19 PM, ravi rai ravira...@hotmail.com wrote:

 **
Hi List
Building  a refence environment ARS 7604 SP1 and Atrium 7604 SP1
Fresh install
java 6.0.300
ARS 7604 SP1 -Sucess

CMDB install

Getting error

  BMC Atrium Core 7.6.04 SP1 install failed.

  Feature BMC Atrium CMDB failed
  Feature Atrium Impact Simulator Engine failed
 Installation was skipped because BMC Atrium CMDB failed to install
  


  THROWABLE EVENT {Description=[Failed to prepare CMDB Rule Engine]}



Throwable=[java.lang.NullPointerException:

java.util.Hashtable.put(Unknown Source)

com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask.replaceRuleEngineXMLVariables(CMDBRuleEngineInstallerExecutorTask.java:348)

com.bmc.install.product.atriumfoundation.cmdb.CMDBRuleEngineInstallerExecutorTask.execute(CMDBRuleEngineInstallerExecutorTask.java:131)

com.bmc.install.task.InstallationTask.run(InstallationTask.java:80)

java.lang.Thread.run(Unknown Source)]

Any suggestion or Workaround



Thanks
Ravi Rai

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Re: ARERR 300 Malloc failed on server

2012-10-24 Thread Longwing, LJ CTR MDA/IC

Ken,
It sounds like your arserver was bouncing up against a upper memory limit.  
This can happen sometimes with memory leaks that don't properly release memory 
once used.  A restart of the service brings the system back down to initial 
minimums of startup.  You may want to make sure that you are on the most recent 
patch of 7.5 to ensure that any known issues are taken care of properly.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, October 24, 2012 1:42 PM
To: arslist@ARSLIST.ORG
Subject: ARERR 300 Malloc failed on server

** 

We are getting this error intermittently over the past couple of weeks. The 
most consistent time it is occurring is when trying to attach a largish 
attachment (around 4MB). Some have also received it when trying to open an 
attachment. Yesterday for awhile we were getting the error anytime the SDA's 
were trying to attach any attachment to an Incident. I ended up restarting the 
ar server service.

 

Has anybody run across something similar? (Arerr 300 when working with 
attachments)

 

I have a support request in with BMC and waiting for a reply. The KB articles I 
found did not seem to apply.

 

 

Thanks

 

 

Ken Cecil

574-283-4248

kce...@hubbell.com

 

 

AR 7.5

ITSM 7.6

Windows 2003 Enterprise 64bit

SQL 2008






This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
systems on our behalf] for the purposes of security and the assessment of 
internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.hubbell.com http://www.hubbell.com/  - Hubbell Incorporated


_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

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Re: ARERR 300 Malloc failed on server

2012-10-24 Thread David M. Clark

We are getting this error intermittently over the past couple of weeks

Have you recently customized anything in that area?  I've seen this happen when 
access rights to a newly-created field are not properly defined.

-D

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Wednesday, October 24, 2012 3:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server

Ken,
It sounds like your arserver was bouncing up against a upper memory limit.  
This can happen sometimes with memory leaks that don't properly release memory 
once used.  A restart of the service brings the system back down to initial 
minimums of startup.  You may want to make sure that you are on the most recent 
patch of 7.5 to ensure that any known issues are taken care of properly.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, October 24, 2012 1:42 PM
To: arslist@ARSLIST.ORG
Subject: ARERR 300 Malloc failed on server

** 

We are getting this error intermittently over the past couple of weeks. The 
most consistent time it is occurring is when trying to attach a largish 
attachment (around 4MB). Some have also received it when trying to open an 
attachment. Yesterday for awhile we were getting the error anytime the SDA's 
were trying to attach any attachment to an Incident. I ended up restarting the 
ar server service.

 

Has anybody run across something similar? (Arerr 300 when working with 
attachments)

 

I have a support request in with BMC and waiting for a reply. The KB articles I 
found did not seem to apply.

 

 

Thanks

 

 

Ken Cecil

574-283-4248

kce...@hubbell.com

 

 

AR 7.5

ITSM 7.6

Windows 2003 Enterprise 64bit

SQL 2008






This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
systems on our behalf] for the purposes of security and the assessment of 
internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.hubbell.com http://www.hubbell.com/  - Hubbell Incorporated


_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

___
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modify display list of active link

2012-10-24 Thread Julie Sellers

My customer wants to add a column to the display list that is displayed by an 
Active Link 

when the 'If Multiple Requests Match' value is Display a List.
I've never had to do this before. Would someone be so kind as to point me in 
the right direction? 

This would be from a Set Fields action on the CTM:People form. They want to add 
'Desk Location'.
ENV:  v7604sp3 Windows

Thanks, Julie


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Re: ARERR 300 Malloc failed on server

What O/S are you running on?



 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark
Sent: Thursday, 25 October 2012 9:43 a.m.
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server

We are getting this error intermittently over the past couple of weeks

Have you recently customized anything in that area?  I've seen this happen when 
access rights to a newly-created field are not properly defined.

-D

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Wednesday, October 24, 2012 3:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server

Ken,
It sounds like your arserver was bouncing up against a upper memory limit.  
This can happen sometimes with memory leaks that don't properly release memory 
once used.  A restart of the service brings the system back down to initial 
minimums of startup.  You may want to make sure that you are on the most recent 
patch of 7.5 to ensure that any known issues are taken care of properly.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, October 24, 2012 1:42 PM
To: arslist@ARSLIST.ORG
Subject: ARERR 300 Malloc failed on server

** 

We are getting this error intermittently over the past couple of weeks. The 
most consistent time it is occurring is when trying to attach a largish 
attachment (around 4MB). Some have also received it when trying to open an 
attachment. Yesterday for awhile we were getting the error anytime the SDA's 
were trying to attach any attachment to an Incident. I ended up restarting the 
ar server service.

 

Has anybody run across something similar? (Arerr 300 when working with 
attachments)

 

I have a support request in with BMC and waiting for a reply. The KB articles I 
found did not seem to apply.

 

 

Thanks

 

 

Ken Cecil

574-283-4248

kce...@hubbell.com

 

 

AR 7.5

ITSM 7.6

Windows 2003 Enterprise 64bit

SQL 2008






This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
systems on our behalf] for the purposes of security and the assessment of 
internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.hubbell.com http://www.hubbell.com/  - Hubbell Incorporated


_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

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Re: Zero Downtime (ZDT) idea available for voting on BMC Communities

2012-10-24 Thread Jason Miller

Jumping on David's coattails and while voting is such at hot topic... BMC
has given us a capability we have been asking for for years. In the past
we have asked BMC to allow us the ability to submit enhancement ideas, for
those ideas to be visible to others and to allow us to comment/vote on
them. While I don't believe the existing RFE process has changed BMC is
giving us a place to put these ideas and work on them together. If it is a
success it might lead to a change in the RFE process.

I am happy to see David's idea submitted a few days ago is already at 90
yes votes. The ideas feature has been available for Remedy/AR System for a
few weeks now and has been fairly stagnant aside from a few people,
including a certain MVP. Like the ARSList MVP award use it or lose it
Listers.

Yes, it is *not *the ARSList and yes it is another login but it is finally
an opportunity to easily post ideas you have (without having to send logs
to support) where others can see them and comment to make the initial idea
even better.

For anybody working with Remedy for more than a couple of years and couple
of brand changes the sections on BMC Communities are confusing. In Product
Forums what is the difference between BMC Remedy AR System under BMC
Atrium Platform and the BMC Remedy top section. Matt explains it a blog
post Tuesday Tip: Finding WWRUG
Resourceshttps://communities.bmc.com/communities/community/about/blog/2012/10/23/tuesday-tip-finding-wwrug-resources
which
also links to an older blog post by David Easter about Company, brand,
product,
versionhttps://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product-version---why-all-are-important-to-keep-straight...
While I think the AR Server will always be Remedy to many of us at least
we now have a map of what BMC is thinking.

Jason

On Wed, Oct 24, 2012 at 9:39 AM, Easter, David david_eas...@bmc.com wrote:

For those who attended the Zero Downtime (ZDT) prototype proposal
presentation at WWRUG12, we’ve created an idea in the AR System area of the
BMC Communities to enable you to voice your support (or disapproval) and
vote it up (or down) in priority.

** **

https://communities.bmc.com/communities/ideas/1421

** **

To vote, you will need an account on BMC Communities – but you can get
such account for free; a current maintenance contract (i.e. Support ID) is
*not* required. Just sign up with a valid E-mail address.

** **

If your organization would like to voice an even stronger opinion, please
feel free to have a senior member of your organization send me a direct
E-mail at david_eas...@bmc.com stating the positive business case for
implementing such an idea – or log an official Request For Enhancement
(RFE).

** **

Thanks,
--

*David J. Easter*
Product Line Manager, AR System

BSM Atrium Solutions Mgmt
BMC Software, Inc.

[image: BMC Software] http://www.bmc.com/

** **

** **
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Re: ARERR 300 Malloc failed on server

2012-10-24 Thread Jason Miller

HI David,

Can you give us some more detail on what it means when access rights to a
newly-created field are not properly defined?  It is a bit bothersome to
think 1) a lack of permissions can cause memory issues 2) that it is easy
to not properly define a field which would cause memory issues.

Jason

On Wed, Oct 24, 2012 at 1:42 PM, David M. Clark david.m.cl...@tn.govwrote:

 We are getting this error intermittently over the past couple of weeks

 Have you recently customized anything in that area?  I've seen this happen
 when access rights to a newly-created field are not properly defined.

 -D

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
 Sent: Wednesday, October 24, 2012 3:31 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: ARERR 300 Malloc failed on server

 Ken,
 It sounds like your arserver was bouncing up against a upper memory limit.
  This can happen sometimes with memory leaks that don't properly release
 memory once used.  A restart of the service brings the system back down to
 initial minimums of startup.  You may want to make sure that you are on the
 most recent patch of 7.5 to ensure that any known issues are taken care of
 properly.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
 Sent: Wednesday, October 24, 2012 1:42 PM
 To: arslist@ARSLIST.ORG
 Subject: ARERR 300 Malloc failed on server

 **

 We are getting this error intermittently over the past couple of weeks.
 The most consistent time it is occurring is when trying to attach a largish
 attachment (around 4MB). Some have also received it when trying to open an
 attachment. Yesterday for awhile we were getting the error anytime the
 SDA's were trying to attach any attachment to an Incident. I ended up
 restarting the ar server service.



 Has anybody run across something similar? (Arerr 300 when working with
 attachments)



 I have a support request in with BMC and waiting for a reply. The KB
 articles I found did not seem to apply.





 Thanks





 Ken Cecil

 574-283-4248

 kce...@hubbell.com





 AR 7.5

 ITSM 7.6

 Windows 2003 Enterprise 64bit

 SQL 2008




 

 This email and any files transmitted with it are confidential and intended
 solely for the addressee. If you have received this email in error please
 notify the system manager. Subject to local law, communications (including
 traffic data) with Hubbell may be monitored by our systems [or a third
 party's systems on our behalf] for the purposes of security and the
 assessment of internal compliance with Hubbell policies. This footnote also
 confirms that this email message has been swept for the presence of
 computer viruses.
 www.hubbell.com http://www.hubbell.com/  - Hubbell Incorporated


 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
 www.wwrug12.com ARSList: Where the Answers Are


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Re: ARERR 300 Malloc failed on server

Simon, The servers are Windows Server 2003 Enterprise 64 bit with 10 GB RAM.

David, New changes transported to production over since the beginning of 
September.

LJ,  That is what I thought. When everything hit the fan yesterday the 
arserver.exe process was only using ~1.2 GB of RAM. It is a 64 bit OS so I 
think that seems pretty low to cause an out of memory issue?

Lisa,  We get the error in both the Mid Tier and WUT.

Thanks guys,

Ken.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: Wednesday, October 24, 2012 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server

What O/S are you running on?



 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark
Sent: Thursday, 25 October 2012 9:43 a.m.
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server

We are getting this error intermittently over the past couple of weeks

Have you recently customized anything in that area?  I've seen this happen when 
access rights to a newly-created field are not properly defined.

-D

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Wednesday, October 24, 2012 3:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server

Ken,
It sounds like your arserver was bouncing up against a upper memory limit.  
This can happen sometimes with memory leaks that don't properly release memory 
once used.  A restart of the service brings the system back down to initial 
minimums of startup.  You may want to make sure that you are on the most recent 
patch of 7.5 to ensure that any known issues are taken care of properly.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, October 24, 2012 1:42 PM
To: arslist@ARSLIST.ORG
Subject: ARERR 300 Malloc failed on server

** 

We are getting this error intermittently over the past couple of weeks. The 
most consistent time it is occurring is when trying to attach a largish 
attachment (around 4MB). Some have also received it when trying to open an 
attachment. Yesterday for awhile we were getting the error anytime the SDA's 
were trying to attach any attachment to an Incident. I ended up restarting the 
ar server service.

 

Has anybody run across something similar? (Arerr 300 when working with 
attachments)

 

I have a support request in with BMC and waiting for a reply. The KB articles I 
found did not seem to apply.

 

 

Thanks

 

 

Ken Cecil

574-283-4248

kce...@hubbell.com

 

 

AR 7.5

ITSM 7.6

Windows 2003 Enterprise 64bit

SQL 2008






This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
systems on our behalf] for the purposes of security and the assessment of 
internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.hubbell.com http://www.hubbell.com/  - Hubbell Incorporated


_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12 
www.wwrug12.com ARSList: Where the Answers Are

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**
This email and any files transmitted with it are confidential and intended 
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notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
systems on our behalf] for the purposes of security and the assessment of 
internal compliance with Hubbell policies. This footnote also confirms that 
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Home Page Error

2012-10-24 Thread Tami Palacky

i created a warning message to display after logging in.  on the client 
everything is fine.  on the mid tier, i recieve and error on the custom 
home page entry i created stating it does not exist.  i added an entry in 
the home page descriptor that points to my custom page and then i have that 
set as some users options when logging in.  the page was loading fine until 
i created the message and workflow and now the server cannot locate it for 
some reason.  
 
i have disabled the workflow for the warning message (2 AL's where one 
displays the form and a close on the OK button)
i have recreated the entry on the home page descriptor form
 
i am still getting the error.
 
any thoughts or suggestions?
 
thank you

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Re: modify display list of active link

2012-10-24 Thread patchsk

The display list from AL mulitple match comes from the from results list.
So you need to add the desk locaiton to the results list on People form.
If you do not want to do that then change the workflow to use a SQL select 
statement.

On Wednesday, October 24, 2012 1:45:50 PM UTC-7, Julie Sellers wrote:

 ** 
 My customer wants to add a column to the display list that is displayed by 
 an Active Link 
 when the 'If Multiple Requests Match' value is Display a List.
 I've never had to do this before. Would someone be so kind as to point me 
 in the right direction? 
 This would be from a Set Fields action on the CTM:People form. They want 
 to add 'Desk Location'.
 ENV:  v7604sp3 Windows
 Thanks, Julie
 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


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Re: modify display list of active link

2012-10-24 Thread Julie Sellers

Thanks to all the *FAST* replies!!!
I'll add it to the results list as suggested.

 From: Julie Sellers julsell...@yahoo.com
To: ARSlist arslist@ARSLIST.ORG 
Sent: Wednesday, October 24, 2012 4:45 PM
Subject: modify display list of active link

My customer wants to add a column to the display list that is displayed by an 
Active Link 

when the 'If Multiple Requests Match' value is Display a List.
I've never had to do this before. Would someone be so kind as to point me in 
the right direction? 

This would be from a Set Fields action on the CTM:People form. They want to 
add 'Desk Location'.
ENV:  v7604sp3 Windows

Thanks, Julie

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Re: Home Page Error

Probably just a caching issue? Did you force a recache? The default cache 
period if I recall right is about 3600 seconds.. which is quite high when doing 
ad hock development..

Joe

From: Tami Palacky 
Sent: Wednesday, October 24, 2012 5:09 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Home Page Error

** 
i created a warning message to display after logging in.  on the client 
everything is fine.  on the mid tier, i recieve and error on the custom home 
page entry i created stating it does not exist.  i added an entry in the home 
page descriptor that points to my custom page and then i have that set as some 
users options when logging in.  the page was loading fine until i created the 
message and workflow and now the server cannot locate it for some reason.  

i have disabled the workflow for the warning message (2 AL's where one displays 
the form and a close on the OK button)
i have recreated the entry on the home page descriptor form

i am still getting the error.

any thoughts or suggestions?

thank you

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Re: modify display list of active link

Since you did not know about that, you may also want to know that the sort 
order on that ‘Display as a List’ list is dictated by the sort order what you 
use on the Results List.. so if you choose a field other than the 3 that appear 
on there (first 3 fields), then your sort order on that list may appear a 
little funny and may not make sense to you.. So try to keep your field sorting 
on the first 3 fields that appear on that..

I had that happen to me a lng time ago (3.2 days I think) and I wondered 
for the longest time why is the sorting so absurd...

Joe

From: Julie Sellers 
Sent: Wednesday, October 24, 2012 5:20 PM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG 
Subject: Re: modify display list of active link

** 
Thanks to all the *FAST* replies!!!
I'll add it to the results list as suggested.






--
  From: Julie Sellers julsell...@yahoo.com
  To: ARSlist arslist@ARSLIST.ORG 
  Sent: Wednesday, October 24, 2012 4:45 PM
  Subject: modify display list of active link


  My customer wants to add a column to the display list that is displayed by an 
Active Link 

  when the 'If Multiple Requests Match' value is Display a List.
  I've never had to do this before. Would someone be so kind as to point me in 
the right direction? 

  This would be from a Set Fields action on the CTM:People form. They want to 
add 'Desk Location'.
  ENV:  v7604sp3 Windows

  Thanks, Julie

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Re: ARERR 300 Malloc failed on server

2012-10-24 Thread Randeep Atwal

If it's happening with attachments, I had this once before when the file system 
on the server was too full, since attachments go to local disk before going 
into the db I believe..

Sent from my BlackBerry device on the Rogers Wireless Network

-Original Message-
From: Cecil, Ken kce...@hubbell.com
Sender:   Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG
Date: Wed, 24 Oct 2012 21:04:15 
To: arslist@ARSLIST.ORG
Reply-To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server

Simon, The servers are Windows Server 2003 Enterprise 64 bit with 10 GB RAM.

David, New changes transported to production over since the beginning of 
September.

LJ,  That is what I thought. When everything hit the fan yesterday the 
arserver.exe process was only using ~1.2 GB of RAM. It is a 64 bit OS so I 
think that seems pretty low to cause an out of memory issue?

Lisa,  We get the error in both the Mid Tier and WUT.

Thanks guys,

Ken.


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: Wednesday, October 24, 2012 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server

What O/S are you running on?



 

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark
Sent: Thursday, 25 October 2012 9:43 a.m.
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server

We are getting this error intermittently over the past couple of weeks

Have you recently customized anything in that area?  I've seen this happen when 
access rights to a newly-created field are not properly defined.

-D

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Wednesday, October 24, 2012 3:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server

Ken,
It sounds like your arserver was bouncing up against a upper memory limit.  
This can happen sometimes with memory leaks that don't properly release memory 
once used.  A restart of the service brings the system back down to initial 
minimums of startup.  You may want to make sure that you are on the most recent 
patch of 7.5 to ensure that any known issues are taken care of properly.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, October 24, 2012 1:42 PM
To: arslist@ARSLIST.ORG
Subject: ARERR 300 Malloc failed on server

** 

We are getting this error intermittently over the past couple of weeks. The 
most consistent time it is occurring is when trying to attach a largish 
attachment (around 4MB). Some have also received it when trying to open an 
attachment. Yesterday for awhile we were getting the error anytime the SDA's 
were trying to attach any attachment to an Incident. I ended up restarting the 
ar server service.

 

Has anybody run across something similar? (Arerr 300 when working with 
attachments)

 

I have a support request in with BMC and waiting for a reply. The KB articles I 
found did not seem to apply.

 

 

Thanks

 

 

Ken Cecil

574-283-4248

kce...@hubbell.com

 

 

AR 7.5

ITSM 7.6

Windows 2003 Enterprise 64bit

SQL 2008






This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
systems on our behalf] for the purposes of security and the assessment of 
internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.hubbell.com http://www.hubbell.com/  - Hubbell Incorporated


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Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

2012-10-24 Thread Russ Dermody

YES
On Oct 24, 2012, at 7:36 AM, Susan Palmer wrote:

 **
 Our goal is 1,000 votes.  We are VERY SHORT of that number.  Sadly this is 
 reflecting what was seen by Dan during the actual MVP voting this year.
  
 If you want the ARSList MVP award to continue reply to the Bring back the 
 ARSList MVP for 2013 thread.  You only need to hit reply, enter YES in the 
 body and send.  Of course you're welcome to give  an opinion but don't feel 
 obligated to confess that you didn't vote this year.
  
 Thanks,
 Susan
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Re: ARERR 300 Malloc failed on server

2012-10-24 Thread Jason Miller

AR 7.5 on Windows only has 32-bit binaries available.  Even though the OS
is 64-bit with 10gb arserver.exe will never take much more memory than you
are seeing it use.  It could be running out of room within its 32-bit
realm.  Although I wouldn't think a 4mb attachment should not be enough to
push it over the edge.

Jason

On Wed, Oct 24, 2012 at 2:04 PM, Cecil, Ken kce...@hubbell.com wrote:

 Simon, The servers are Windows Server 2003 Enterprise 64 bit with 10 GB
 RAM.

 David, New changes transported to production over since the beginning of
 September.

 LJ,  That is what I thought. When everything hit the fan yesterday the
 arserver.exe process was only using ~1.2 GB of RAM. It is a 64 bit OS so I
 think that seems pretty low to cause an out of memory issue?

 Lisa,  We get the error in both the Mid Tier and WUT.

 Thanks guys,

 Ken.


 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
 Sent: Wednesday, October 24, 2012 4:52 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: ARERR 300 Malloc failed on server

 What O/S are you running on?





 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of David M. Clark
 Sent: Thursday, 25 October 2012 9:43 a.m.
 To: arslist@ARSLIST.ORG
 Subject: Re: ARERR 300 Malloc failed on server

 We are getting this error intermittently over the past couple of weeks

 Have you recently customized anything in that area?  I've seen this happen
 when access rights to a newly-created field are not properly defined.

 -D

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
 Sent: Wednesday, October 24, 2012 3:31 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: ARERR 300 Malloc failed on server

 Ken,
 It sounds like your arserver was bouncing up against a upper memory limit.
  This can happen sometimes with memory leaks that don't properly release
 memory once used.  A restart of the service brings the system back down to
 initial minimums of startup.  You may want to make sure that you are on the
 most recent patch of 7.5 to ensure that any known issues are taken care of
 properly.

 -Original Message-
 From: Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
 Sent: Wednesday, October 24, 2012 1:42 PM
 To: arslist@ARSLIST.ORG
 Subject: ARERR 300 Malloc failed on server

 **

 We are getting this error intermittently over the past couple of weeks.
 The most consistent time it is occurring is when trying to attach a largish
 attachment (around 4MB). Some have also received it when trying to open an
 attachment. Yesterday for awhile we were getting the error anytime the
 SDA's were trying to attach any attachment to an Incident. I ended up
 restarting the ar server service.



 Has anybody run across something similar? (Arerr 300 when working with
 attachments)



 I have a support request in with BMC and waiting for a reply. The KB
 articles I found did not seem to apply.





 Thanks





 Ken Cecil

 574-283-4248

 kce...@hubbell.com





 AR 7.5

 ITSM 7.6

 Windows 2003 Enterprise 64bit

 SQL 2008




 

 This email and any files transmitted with it are confidential and intended
 solely for the addressee. If you have received this email in error please
 notify the system manager. Subject to local law, communications (including
 traffic data) with Hubbell may be monitored by our systems [or a third
 party's systems on our behalf] for the purposes of security and the
 assessment of internal compliance with Hubbell policies. This footnote also
 confirms that this email message has been swept for the presence of
 computer viruses.
 www.hubbell.com http://www.hubbell.com/  - Hubbell Incorporated


 _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


 ___
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 www.wwrug12.com ARSList: Where the Answers Are


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 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
 www.wwrug12.com ARSList: Where the Answers Are


 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug12
 www.wwrug12.com ARSList: Where the Answers Are



 **
 This email and any files transmitted with it are confidential and intended
 solely for the addressee. If you have received this email in error please
 notify the system manager. Subject to local law, communications (including
 traffic data) with Hubbell may be monitored by our systems [or a third
 party's

Re: modify display list of active link

To add another wrinkle to that, if you use search menus in SRM, the data
that appears in that drop down is also based on the sorting of your results
list on a specific form. I had this happen when displaying a list of
Incident templates from hpd:template and it the sorting had no order to it.
It turned out the form's results list was sorted by the sort order field.

Sent from my iPhone

On Oct 24, 2012, at 6:22 PM, Joe Martin D'Souza jdso...@shyle.net wrote:

**
 Since you did not know about that, you may also want to know that the sort
order on that ‘Display as a List’ list is dictated by the sort order what
you use on the Results List.. so if you choose a field other than the 3
that appear on there (first 3 fields), then your sort order on that list
may appear a little funny and may not make sense to you.. So try to keep
your field sorting on the first 3 fields that appear on that..

I had that happen to me a lng time ago (3.2 days I think) and I
wondered for the longest time why is the sorting so absurd...

Joe

 *From:* Julie Sellers julsell...@yahoo.com
*Sent:* Wednesday, October 24, 2012 5:20 PM
*Newsgroups:* public.remedy.arsystem.general
*To:* arslist@ARSLIST.ORG
*Subject:* Re: modify display list of active link

**
Thanks to all the *FAST* replies!!!
I'll add it to the results list as suggested.


  --
*From:* Julie Sellers julsell...@yahoo.com
*To:* ARSlist arslist@ARSLIST.ORG
*Sent:* Wednesday, October 24, 2012 4:45 PM
*Subject:* modify display list of active link

  My customer wants to add a column to the display list that is displayed
by an Active Link
when the 'If Multiple Requests Match' value is Display a List.
I've never had to do this before. Would someone be so kind as to point me
in the right direction?
This would be from a Set Fields action on the CTM:People form. They want to
add 'Desk Location'.
ENV:  v7604sp3 Windows
Thanks, Julie

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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Re: ARERR 300 Malloc failed on server

Ken,
If you were to make a change in Dev studio like add a field or modify a
filter, do you see this error pop up from a user perspective as well? When
you do make a change, the memory usage of the arserver process should go up
significantly. I would be curious to know if you start seeing the malloc
errors when this happens.

On Wed, Oct 24, 2012 at 3:42 PM, Cecil, Ken kce...@hubbell.com wrote:

 **

 We are getting this error intermittently over the past couple of weeks.
 The most consistent time it is occurring is when trying to attach a largish
 attachment (around 4MB). Some have also received it when trying to open an
 attachment. Yesterday for awhile we were getting the error anytime the
 SDA’s were trying to attach any attachment to an Incident. I ended up
 restarting the ar server service.

 ** **

 Has anybody run across something similar? (Arerr 300 when working with
 attachments)

 ** **

 I have a support request in with BMC and waiting for a reply. The KB
 articles I found did not seem to apply.

 ** **

 ** **

 Thanks

 ** **

 ** **

 Ken Cecil

 574-283-4248

 kce...@hubbell.com

 ** **

 ** **

 AR 7.5

 ITSM 7.6

 Windows 2003 Enterprise 64bit

 SQL 2008



 --

 This email and any files transmitted with it are confidential and intended
 solely for the addressee. If you have received this email in error please
 notify the system manager. Subject to local law, communications (including
 traffic data) with Hubbell may be monitored by our systems [or a third
 party's systems on our behalf] for the purposes of security and the
 assessment of internal compliance with Hubbell policies. This footnote also
 confirms that this email message has been swept for the presence of
 computer viruses.
 www.hubbell.com - Hubbell Incorporated

  _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_




-- 
*Tauf Chowdhury

*

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Bulk Load CI Relationships

Is it possible with the tool to bulk load the relationship of a CI to a 
Contract?  I can bulk load through the Transactional-Contract.xls spreadsheet 
via the Data Load Console the relationship between a contract and a Master 
Contract. But I would like to be able to bulk load via any means the 
relationship of a CI to be associated with a contract.  Is this possible?  How 
would you implement this? Or where would I need to start looking to be able to 
perform this function?

Looking at the Transactional-Contract.xls spreadsheet no other tab jumps out at 
me as being able to perform this function.

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Re: ARERR 300 Malloc failed on server

Not sure how related this is, but we were experiencing memory blowout issues 
with server reaching within what is our Redhat O/S setup.  We've had to change 
the memory manager remedy and the OS use to control this.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Thursday, 25 October 2012 10:04 a.m.
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server

Simon, The servers are Windows Server 2003 Enterprise 64 bit with 10 GB RAM.

David, New changes transported to production over since the beginning of 
September.

LJ,  That is what I thought. When everything hit the fan yesterday the 
arserver.exe process was only using ~1.2 GB of RAM. It is a 64 bit OS so I 
think that seems pretty low to cause an out of memory issue?

Lisa,  We get the error in both the Mid Tier and WUT.

Thanks guys,

Ken.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: Wednesday, October 24, 2012 4:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server

What O/S are you running on?

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of David M. Clark
Sent: Thursday, 25 October 2012 9:43 a.m.
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server

We are getting this error intermittently over the past couple of weeks

Have you recently customized anything in that area?  I've seen this happen when 
access rights to a newly-created field are not properly defined.

-D

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, LJ CTR MDA/IC
Sent: Wednesday, October 24, 2012 3:31 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARERR 300 Malloc failed on server

Ken,
It sounds like your arserver was bouncing up against a upper memory limit.  
This can happen sometimes with memory leaks that don't properly release memory 
once used.  A restart of the service brings the system back down to initial 
minimums of startup.  You may want to make sure that you are on the most recent 
patch of 7.5 to ensure that any known issues are taken care of properly.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Cecil, Ken
Sent: Wednesday, October 24, 2012 1:42 PM
To: arslist@ARSLIST.ORG
Subject: ARERR 300 Malloc failed on server

** 

We are getting this error intermittently over the past couple of weeks. The 
most consistent time it is occurring is when trying to attach a largish 
attachment (around 4MB). Some have also received it when trying to open an 
attachment. Yesterday for awhile we were getting the error anytime the SDA's 
were trying to attach any attachment to an Incident. I ended up restarting the 
ar server service.

Has anybody run across something similar? (Arerr 300 when working with 
attachments)

I have a support request in with BMC and waiting for a reply. The KB articles I 
found did not seem to apply.

Thanks

Ken Cecil

574-283-4248

kce...@hubbell.com

AR 7.5

ITSM 7.6

Windows 2003 Enterprise 64bit

SQL 2008

This email and any files transmitted with it are confidential and intended 
solely for the addressee. If you have received this email in error please 
notify the system manager. Subject to local law, communications (including 
traffic data) with Hubbell may be monitored by our systems [or a third party's 
systems on our behalf] for the purposes of security and the assessment of 
internal compliance with Hubbell policies. This footnote also confirms that 
this email message has been swept for the presence of computer viruses.
www.hubbell.com http://www.hubbell.com/  - Hubbell Incorporated

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

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Re: Slightly OT: Dev Studio Client Tool tips Tricks Panel

2012-10-24 Thread Mark Boyle

I've used CamStudio which is free and simple to use.
http://camstudio.org
CamStudio is able to record all screen and audio activity on your computer and 
create industry-standard AVI video files and using its built-in SWF Producer 
can turn those AVIs into lean, mean, bandwidth-friendly Streaming Flash videos 
(SWFs).

rgds, Mark

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Re: Watching the news BMC.

2012-10-24 Thread Grooms, Frederick W

I think Dell is branching out as they just bought Quest (The makers of TOAD)

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza
Sent: Wednesday, October 24, 2012 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Watching the news BMC.

Oracle or Cisco in that order in my opinion would be the only good thing if 
this really happens.. I'm not quite sure what Dell would do with these line 
of products..

Joe

-Original Message- 
From: Patrick Zandi
Sent: Wednesday, October 24, 2012 2:31 PM Newsgroups: 
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Watching the news BMC.

http://www.bizjournals.com/houston/news/2012/10/24/bmc-software-reportedly-in-talks-with.html?ana=yfcpc


Sent from my iPhone 

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Re: Colorado Springs, CO

2012-10-24 Thread Ken Pritchard

I happen to live in Podunk America (actually Rural Pennsyltucky) - maybe 
that's why everywhere I look things seems to be so expensive.  Currently 
working an assignment in the DC area - WAY too many people and the housing 
is WAY too expensive.


Thanks for the info

- Original Message - 
From: Longwing, LJ CTR MDA/IC lj.longwing@mda.mil

Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Sent: Wednesday, October 24, 2012 9:18 AM
Subject: Re: Colorado Springs, CO


Unfortunately, I've lived in Colorado for my entire life, splitting the 
first half with Denver, second half in Colorado Springs.  Monster says 
Denver is about 20% more expensive to live in than Colorado Springs, but I 
can't necessarily agreebut I'll tell you that every time I've done a 
calculation to move somewhere else, unless it's Podunk America, it's more 
expensive than living hereanyone truly interested, I suggest as others 
haveare you coming out on the week and going home on the weekend, or 
are you moving, if moving, connect with a realtor and check out prices of 
places and determine parts of town that you might want to live in, 
determine commute times, etcthese are all general things that any 
responsible person needs to do when looking to relocate anywhere in the 
country :)


-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pritch

Sent: Tuesday, October 23, 2012 2:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Colorado Springs, CO

I've heard it's fairly expensive to live out there.  How does cost of 
living stack up to the rest of the country?


- Original Message -
From: Joe Martin D'Souza jdso...@shyle.net
To: arslist@ARSLIST.ORG
Sent: Tuesday, October 23, 2012 4:37:10 PM
Subject: Re: Colorado Springs, CO

**


I agree with Rick.. I have been to CO and love it there, but the weather 
can be so unpredictable even in the month of April.. It can begin at 8:00 
with sunshine and at 70 degrees F, and you could have 6 to 12 inches of 
snow by 6:00 PM – this actually happened a couple of years ago when I was 
there, and then next morning by 9:00 there was no sign that it snowed.. 
But it’s a lot better earlier in the year when you know it will be cold 
most of the time, and a little later in the year where its hot almost all 
the time..


Joe




From: Rick Cook
Sent: Tuesday, October 23, 2012 11:44 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: JOB: Colorado Springs, CO

**
Factors:
1) Colorado Springs is a beautiful place, but is kinda remote and not 
everyone's cup of tea.

2) Spending the winter someplace cold might not appeal to some.
3) Yes, the market is pretty strong.

Rick

On Tue, Oct 23, 2012 at 11:40 AM, Lisa Kemes  lisa.ke...@gmail.com  
wrote:



** That's because it would be impossible to replace you LJ! :)

Lisa




On Tue, Oct 23, 2012 at 11:29 AM, Longwing, LJ CTR MDA/IC  
lj.longwing@mda.mil  wrote:



Really? A few weeks ago I posted that I have an opening at my company for 
a Remedy Developer with ITSM experience in Colorado Springs and the only 
responses I got back where asking where I was going. Is the remedy market 
so strong at the moment that everyone is fully employed, and happy where 
they are? Are there really not enough Remedy Developers in the market to 
support the current demand?this is a good thing mind you, but I'm 
looking for my replacement and can't seem to find one...


Remedy 7.5, upgrading to 8.0 in the near future
Full ITSM Suite, with customizations that need to be migrated
Secret Security clearance either already obtained, or obtainable necessary

Resumes of interested parties will be forwarded to corporate recruiter for 
contact _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_


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Re: Watching the news BMC.

That is really interesting.. Wonder what direction they want to head in with 
that acquisition..


Joe

-Original Message- 
From: Grooms, Frederick W
Sent: Wednesday, October 24, 2012 9:19 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Re: Watching the news BMC.

I think Dell is branching out as they just bought Quest (The makers of TOAD)

Fred

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza

Sent: Wednesday, October 24, 2012 1:50 PM
To: arslist@ARSLIST.ORG
Subject: Re: Watching the news BMC.

Oracle or Cisco in that order in my opinion would be the only good thing if
this really happens.. I'm not quite sure what Dell would do with these line
of products..

Joe

-Original Message- 
From: Patrick Zandi

Sent: Wednesday, October 24, 2012 2:31 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Watching the news BMC.

http://www.bizjournals.com/houston/news/2012/10/24/bmc-software-reportedly-in-talks-with.html?ana=yfcpc


Sent from my iPhone 


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Re: Bulk Load CI Relationships

2012-10-24 Thread Pierson, Shawn

Shouldn't this be handled via the license jobs on the SAM Console in 7.6.4?  
The way I've done it is to load the data in through various means to create the 
CIs, and the license jobs (which you have to build, but can be fairly generic) 
can relate them to the Contracts in an automated fashion.  If you are on an 
older version like 7.0.3 it's even easier since there is no need for license 
jobs and the CIs just become related upon creation.

Thanks,

Shawn Pierson 
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: Wednesday, October 24, 2012 6:25 PM
To: arslist@ARSLIST.ORG
Subject: Bulk Load CI Relationships

Is it possible with the tool to bulk load the relationship of a CI to a 
Contract?  I can bulk load through the Transactional-Contract.xls spreadsheet 
via the Data Load Console the relationship between a contract and a Master 
Contract. But I would like to be able to bulk load via any means the 
relationship of a CI to be associated with a contract.  Is this possible?  How 
would you implement this? Or where would I need to start looking to be able to 
perform this function?

Looking at the Transactional-Contract.xls spreadsheet no other tab jumps out at 
me as being able to perform this function.

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Re: modify display list of active link

2012-10-24 Thread Jlbess

Hi Julie,
 The columns displayed in the dialog are the results list for the form you're 
setting data from. You can find it in the form properties on the CTM:People 
form. When somebody searches in the people form, the desk location will also be 
displayed there too.

Jason

On Oct 24, 2012, at 4:45 PM, Julie Sellers julsell...@yahoo.com wrote:

 **
 My customer wants to add a column to the display list that is displayed by an 
 Active Link 
 when the 'If Multiple Requests Match' value is Display a List.
 I've never had to do this before. Would someone be so kind as to point me in 
 the right direction? 
 This would be from a Set Fields action on the CTM:People form. They want to 
 add 'Desk Location'.
 ENV:  v7604sp3 Windows
 Thanks, Julie
 _attend WWRUG12 www.wwrug.com  ARSlist: Where the Answers Are_

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Re: Bulk Load CI Relationships

We're trying to associate/relate hardware to contracts, don't think this does 
it for us...

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, 25 October 2012 2:33 p.m.
To: arslist@ARSLIST.ORG
Subject: Re: Bulk Load CI Relationships

Shouldn't this be handled via the license jobs on the SAM Console in 7.6.4?  
The way I've done it is to load the data in through various means to create the 
CIs, and the license jobs (which you have to build, but can be fairly generic) 
can relate them to the Contracts in an automated fashion.  If you are on an 
older version like 7.0.3 it's even easier since there is no need for license 
jobs and the CIs just become related upon creation.

Thanks,

Shawn Pierson 
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Simon Ellis
Sent: Wednesday, October 24, 2012 6:25 PM
To: arslist@ARSLIST.ORG
Subject: Bulk Load CI Relationships

Is it possible with the tool to bulk load the relationship of a CI to a 
Contract?  I can bulk load through the Transactional-Contract.xls spreadsheet 
via the Data Load Console the relationship between a contract and a Master 
Contract. But I would like to be able to bulk load via any means the 
relationship of a CI to be associated with a contract.  Is this possible?  How 
would you implement this? Or where would I need to start looking to be able to 
perform this function?

Looking at the Transactional-Contract.xls spreadsheet no other tab jumps out at 
me as being able to perform this function.

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Re: Watching the news BMC.

2012-10-24 Thread Saji Philip

I understand Dell was in serious talks awhile back.  If they are
entertaining suitors, it would seem serious.  BMC stocks has been stagnant
for a few years now.  I heard RoD and RemedyForce is not bringing in the
continuous revenue they were looking for, maybe a change in leadership is
needed and or a refocus on their offerings.  Right now BMC is all over the
place.  But Remedy is still the King of the Hill...
On Oct 24, 2012 1:28 PM, Patrick Zandi remedy...@gmail.com wrote:


 http://www.bizjournals.com/houston/news/2012/10/24/bmc-software-reportedly-in-talks-with.html?ana=yfcpc


 Sent from my iPhone

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Re: Colorado Springs, CO

2012-10-24 Thread Brian Goralczyk

Joe, I just want to point out that you do know someone in Colorado.  Just
not in the Springs.  Unless you know LJ.

Brian Goralczyk
Phone 574-643-1144
Email bgoralc...@gmail.com



On Tue, Oct 23, 2012 at 9:15 PM, Joe Martin D'Souza jdso...@shyle.netwrote:

 Cost of living really depends a lot on what you end up having to do when
 you pick up that engagement and how long or short term it is..

 *** Scenario 1 (which is the only one I have opted for so far)
 I like to be back home in New Jersey every weekend as I really did not
 know anyone in CO.. I worked on contracts ranging from 3 to 6 months.. This
 can be a little expensive compared to other mid western states, as Denver
 happens to be a place of touristic interests, which is why I think its not
 cheap to fly there even if you make airline reservations well in advance..
 Its always at an average of about 100 to 150 bucks more than the same
 distance to most other places that are not in high demand to travel to..
 Hotels depending on how close you are to Downtown Denver, may or may not be
 expensive. I have stayed at corporate rates for as low as 119 a night to a
 high of near 200 a night - book these in advance too as corporate rates
 tend to get sold out pretty quick - you could always cancel if you do not
 need it later at no fee..

 Dining out is fairly cheap compared to many places.. I used to buy a
 decent Sushi / Sashimi dinner combo for less than 25 dollars which was
 quite a deal at one of the most popular Sushi places in Denver. Or you can
 go fine dining to that game food restaurant by the mountains and pay over
 50 bucks a head.. So its no more expensive than most other places in
 America depending on what you choose to do.. Your average weekly cost in
 this scenario could go anywhere between 1300 to 1900 depending on the time
 of the year. During the skiing season, is when I have reimbursed close to
 1900 a week for my weeks stay which included Airlines, Hotels, Rental Car
 and Per Diem..

 *** Scenario 2 (which I have never opted for because of its personal
 inconvenience to me)
 You temporarily relocate to Denver for the length of your engagement.. You
 could rent a nice Condo or Townhouse not too far from Downtown (20 minutes
 drive) at half the cost in rent as what you might rent its equivalent in
 New Jersey or New York.. Yes I am talking about 1000 a month for a condo
 and maybe under 1500 for a decent townhouse, and some of them may even come
 with cleaning service for a marginally extra price.. In this scenario, if
 it’s a long term or a permanent offer, you could even consider buying and I
 believe real estate is inexpensive in many places in CO as compared to
 North Eastern states..

 Joe

 -Original Message- From: pritch
 Sent: Tuesday, October 23, 2012 4:56 PM Newsgroups:
 public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: Re: Colorado Springs, CO


 I've heard it's fairly expensive to live out there.  How does cost of
 living stack up to the rest of the country?

 - Original Message -
 From: Joe Martin D'Souza jdso...@shyle.net
 To: arslist@ARSLIST.ORG
 Sent: Tuesday, October 23, 2012 4:37:10 PM
 Subject: Re: Colorado Springs, CO

 **


 I agree with Rick.. I have been to CO and love it there, but the weather
 can be so unpredictable even in the month of April.. It can begin at 8:00
 with sunshine and at 70 degrees F, and you could have 6 to 12 inches of
 snow by 6:00 PM – this actually happened a couple of years ago when I was
 there, and then next morning by 9:00 there was no sign that it snowed.. But
 it’s a lot better earlier in the year when you know it will be cold most of
 the time, and a little later in the year where its hot almost all the time..

 Joe




 From: Rick Cook
 Sent: Tuesday, October 23, 2012 11:44 AM
 Newsgroups: public.remedy.arsystem.general
 To: arslist@ARSLIST.ORG
 Subject: Re: JOB: Colorado Springs, CO

 **
 Factors:
 1)  Colorado Springs is a beautiful place, but is kinda remote and not
 everyone's cup of tea.
 2)  Spending the winter someplace cold might not appeal to some.
 3)  Yes, the market is pretty strong.

 Rick

 On Tue, Oct 23, 2012 at 11:40 AM, Lisa Kemes  lisa.ke...@gmail.com 
 wrote:


 ** That's because it would be impossible to replace you LJ!  :)

 Lisa




 On Tue, Oct 23, 2012 at 11:29 AM, Longwing, LJ CTR MDA/IC 
 lj.longwing@mda.mil  wrote:


 Really?  A few weeks ago I posted that I have an opening at my company for
 a Remedy Developer with ITSM experience in Colorado Springs and the only
 responses I got back where asking where I was going.  Is the remedy market
 so strong at the moment that everyone is fully employed, and happy where
 they are?  Are there really not enough Remedy Developers in the market to
 support the current demand?this is a good thing mind you, but I'm
 looking for my replacement and can't seem to find one...

 Remedy 7.5, upgrading to 8.0 in the near future
 Full ITSM Suite, with customizations that need to be

Re: Colorado Springs, CO