Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

2013-09-20 Thread Lisa Singh
Kind of unfair to rub it in for those of us that work for a lot less
than that! :-P

On 9/11/13, David Charters da...@charterstechnologies.com wrote:
 $48.00/hr? Does anyone worth their Remedy salt work for that kind of rate?
 Maybe 2 x 48?

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Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

2013-09-20 Thread Lisa Singh
(I should point out I work for a quasi-public organisation though.)

On 9/20/13, Lisa Singh lisa.si...@gmail.com wrote:
 Kind of unfair to rub it in for those of us that work for a lot less
 than that! :-P

 On 9/11/13, David Charters da...@charterstechnologies.com wrote:
 $48.00/hr? Does anyone worth their Remedy salt work for that kind of
 rate?
 Maybe 2 x 48?


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send mail attached with a crystal report

2013-09-20 Thread Wagner, Christoph
Dear Listers,

I installed AR System Server (Version 8.1) und CrystalReports Server 2011 on 
the same server and I can view reports on web.

Is it possible to send these reports as an attachment via mail with the form AR 
System Email Messages?

If yes, how can I do this?

Best regards

Christoph


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Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

2013-09-20 Thread Lisa Singh
On 9/13/13, Tauf Chowdhury taufc...@gmail.com wrote:
 I dunno Jesus. I'm not one to tow the BMC line but in the past 1.5 yrs, BMC
 support has really come around. I can get to the support groups necessary
 to resolve or troubleshoot my issue fairly quickly.


When I started with Remedy 3 years ago, we opted for the OnDemand
solution, I wasn't a party to the decision making as I was hired
fairly close to rollout. It does seem a bit easier having someone
manage the infrastructure, but getting customisations implemented is a
tedious.

Three years ago the support was unbelievably poor. I spent a number or
years doing enterprise support for big companies and was horrified
what passed for enterprise-level support - it was maybe on a par with
free support you get with a 10 quid-a-month cell phone contract. It is
a lot better now, but still often frustrating - I still have to
sometimes tell them how to do things (by reading their product
manuals) and ignoring my responses for weeks then constantly trying to
send three emails with nothing but any updates? so they can meet
their ticket SLA goals still happens a bit too frequently.

All in all it has improved noticeably, and there are a couple of
people who are downright good (that fellow called Sander for instance
is very intelligent, always understands what I'm asking and has helped
me consistently). And as stated, any ticket escalated to 2L takes
weeks or months still.

I suppose I'd be relatively satisfied with support if they actually
read the emails customers send fully and carefully.

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Re: Report / download attachments for a client

2013-09-20 Thread Vyom Labs Support
Hi,

 

There is a utility named rrr|chive can perform this task as written over it's 
document and also the link 
(http://www.mail-archive.com/arslist@arslist.org/msg91092.html)  I will 
suggests the same.
This utility works with Remedy 6.3 to 7.6, Oracle/MS-SQL, and either Windows 
or Linux environment as per its doc.



--

Regards,

Nitesh Kumar

 

Vyom Labs Pvt. Ltd.

BSM Solutions  Services || ITIL Consulting  Training

Email:  
http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?type=nodenode=7583733i=0
 [hidden email]  || Web Site:  http://www.vyomlabs.com www.vyomlabs.com 
Follow Vyom Labs  http://twitter.com/#%21/vyomlabs 
http://twitter.com/#!/vyomlabs ||  http://www.linkedin.com/company/vyom-labs 
http://www.linkedin.com/company/vyom-labs

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra
Sent: Friday, September 20, 2013 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Report / download attachments for a client

 

** 

Hi

I have a request from a client to download all their work log attachments. I 
read that when the attachment is saved in the B  table it has some BMC coding 
and thus can not be accessed directly using sql.

My question was - does anyone know about some api / utility that could help 
with this. We are on 7.6.04 version with Oracle.

 

Thanks

Atul

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Re: How to install other local during AR upgrade

2013-09-20 Thread Ajay Bandil
Hi Ravi,

We are running on MSSQL database. running installer again is not showing the 
missing locals option. Also i found that if AR was not unicode during first 
installation, then we have to uninstall it first (AR and DB both) and install 
it again.

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Wither Config? (config.jsp and atriumSSO)

2013-09-20 Thread Lisa Singh
Speaking of where BMC  support is sometimes lacking (see posts
passim)...here's one that seems to have stumped them for now.

Our dev environment was upgraded to 8.1 and area SSO has been replaced
with AtriumSSO

So where MidTier configuration used to live here:

https://bbc-dev.onbmc.com/arsys/shared/config.jsp

Our bypass URL morphed into the ever-easy-remember:
https://bbc-dev-sso.onbmc.com/atriumsso/UI/Login?realm=BmcRealmgoto=https://bbc-dev.onbmc.com/arsys/

I've tried every permutation I can imagine

Has anyone implemented AtriumSSO and if so know where the config.jsp live now?

Thanks,

Lisa

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Re: table not refreshing correctly

2013-09-20 Thread Sandeep Pandey
Thanks Jason and Joe for our responses.

This was my mistake..I didnt check table form and I assumed wrongly.
Actually table was pointing some other form and in that form that record
was still present. Now I wrote filter to delete that record on condition
(status= delete) as well and all things are working fine now. thanks.
-- 
Sandeep Pandey
Remedy Developer

On Fri, Sep 20, 2013 at 5:33 AM, Joe D'Souza jdso...@shyle.net wrote:

 **

 Good point.. Have seen that bunny a few times where server references were
 not stripped off..

 ** **
  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
 *Sent:* Thursday, September 19, 2013 4:03 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: table not refreshing correctly

 ** **

 ** 

 Or is the table field pointing to a different AR server?

 On Sep 19, 2013 11:53 AM, Joe D'Souza jdso...@shyle.net wrote:

 ** 

 The table field is probably pointed to another shadow table that displays
 that list (like a consolidated list type of a table that existed before the
 plugin). That entry must be not deleted. Check to see what table the table
 field is pointed to and make sure your workflow refreshes that table after
 the delete.

  

 Joe

  
  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey
 *Sent:* Thursday, September 19, 2013 10:22 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* table not refreshing correctly

  

 ** 

 Dear List,

 There is some weired issue I am facing. There is a table on home page
 which shows all TTs. On TT page there is Cancel button which delete TT
 record from db via run process if you want. But after delete still i am
 able to see that record on table. table refreshed as well and re logging as
 well. I checked in database that record doesn't exist. Even if we double
 clicked that record from table it says there is no matching criteria
 This is happening in only test environment. In production this is
 working fine. I compared logs didn't get anything. Anyone faced this issue?
 

  

 ARS:7604 sp4
 


 --
 Sandeep Pandey
 Remedy Developer

 _ARSlist: Where the Answers Are and have been for 20 years_ 

 _ARSlist: Where the Answers Are and have been for 20 years_ 

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Re: How to install other local during AR upgrade

2013-09-20 Thread Hullule, Kiran
If you have another machine ready, you can have that machine installed with 
remedy Unicode system and migrate (using remedy migrator) your existing remedy 
server (non Unicode) to newly built remedy server (Unicode), remedy migrator 
will take care all level of non Unicode to Unicode conversion.  this way newly 
built server will support all languages as its Unicode compliant now.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Ajay Bandil
Sent: Friday, September 20, 2013 2:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to install other local during AR upgrade

Hi Ravi,

We are running on MSSQL database. running installer again is not showing the 
missing locals option. Also i found that if AR was not unicode during first 
installation, then we have to uninstall it first (AR and DB both) and install 
it again.

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Re: User Tool Script Error

2013-09-20 Thread Dolly
What was the exact solution for this issue, Could you please share it with us
if you have found it? 





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Re: WWRUG13 - OT Sunday Night

2013-09-20 Thread Saji Philip
I will be attending my first RUG as well..  Looking forward to it...
On Sep 19, 2013 7:18 PM, Howard Richter hbr4...@gmail.com wrote:

 **

 Well you guys have fun. I will see you Monday late afternoon, for my first
 RUG (after 16 years of playing with Remedy).

 ** **

 I am looking forward to this.

 ** **

 Howard

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire
 *Sent:* Thursday, September 19, 2013 4:01 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* WWRUG13 - OT Sunday Night

 ** **

 ** 

 I propose we all (who are there) meet in the square lobby seating area at
 about 8pm on Sunday evening.  We can hang out until about 8:30pm and then
 go somewhere close for drinks… or just stay there and have drinks or go to
 Phil’s suite and have drinks!  If we go somewhere we can tell them at the
 front desk where we went for any stragglers!

 ** **

 Claire

 ** **

 ** **

 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Joe
 D'Souza
 *Sent:* Thursday, September 19, 2013 2:52 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: WWRUG13: 10 days!

 ** **

 ** 

 I wanted to do something similar and fly in to CA on Friday night or
 earlier so I get to see some of CA – but as it turned out the engagement I
 am on has planned its testing and rollout days close to the RUG so I didn’t
 even know where I would be flying to CA from until last Saturday..

 ** **

 Joe

 ** **
 --

 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Tauf
 Chowdhury
 *Sent:* Thursday, September 19, 2013 3:31 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: WWRUG13: 10 days!

 ** **

 No I'll be staying in San Fran until Monday. Then moving to the RUG hotel.

 Tauf Chowdhury


 On Sep 19, 2013, at 1:20 PM, Joe D'Souza jdso...@shyle.net wrote:

 ** 

 San Fran? You meant San Jose didn’t you.

  

 Sure I got your number. I arrive as late as about 10:40 that night, but
 I’ve not got to see a lot around SJ last time I was there but intend to
 this time.. But that would be only 7:40 for us East Coasters – 11:40 for me
 but need to get used to East Coast time soon, so won’t mind a late night..
 

  

 Joe

  
 --

 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Tauf
 Chowdhury
 *Sent:* Thursday, September 19, 2013 3:15 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: WWRUG13: 10 days!

  

 I will be in San Fran so feel free to hit me up Joe!

 Tauf Chowdhury


 On Sep 19, 2013, at 1:10 PM, Joe D'Souza jdso...@shyle.net wrote:

 ** 

 Bummer...

  

 Anyone planning on staying up late Sunday night? We could go out for a
 beer or two .. or three.. or…

  

 I was almost on pins and needles myself not knowing where I would be on
 the weekend before the RUG, so had no clue until last Saturday, that I
 would be near my home based airport. In fact made my bookings for my flight
 only yesterday night when I knew for darn sure I would be in NJ and not AK
 J

  

 Joe

  
 --

 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
 *Sent:* Wednesday, September 18, 2013 6:13 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: WWRUG13: 10 days!

  

 ** 

 This will, for me, be a rare year in that I had to rely on an employer to
 agree to send me.  Alas, it was not to be. One of my associates will be
 representing our company, as well as attending her first RUG/WWRUG.  While
 I wish her well and I'm sure she will have a great time, I will miss seeing
 and learning so much from so many of you there. 

 Perhaps next year... 

 Rick

 On Sep 18, 2013 1:47 PM, Doug Blair d...@blairing.com wrote:

 ** 

 Hi...

  

 Sure, I know what you've told your boss you're doing today. Spending lunch
 hour to upgrade your iPhone, huh? I wish I had the time. Truth is, for
 those of us planning WWRUG13, this is crunch time, 'cause we'll see you in
 San Jose just a week from Monday!

  

 There are a zillion little details that go into planning an event like
 WWRUG13. Most of our time is going into hotel logistics, travel
 arrangements, seating setup, session schedules, projectors, mics, timers,
 T-shirts and signage. And food. And beverages. Almost forgot! And all these
 little things have NOTHING TO DO with WHY we're running the World Wide
 Remedy User's Group conference, yet it's amazing how much of one's time
 gets siphoned off into dealing with them.

  

 Lest we forget, the lineup of Keynotes, presenters, breakout sessions,
 Birds of a Father, Evening 

Crystal Reports - AR System ODBC Database Connection

2013-09-20 Thread Elyse Bond
Hi,

We are wondering if there is any way to change the database connection in bulk 
on Crystal reports that use the AR System ODBC driver. I know we can go into 
the CMC application and change the connection for all reports there, but it 
doesn't seem to accept the settings for the ODBC driver due to the additional 
configuration settings (the server name, port number, etc.). The only way we 
have found to set the connection correctly is via the Database Expert on each 
individual report.

We are having to change the password for our database connection on 700+ 
reports, and would really rather not change them all one at a time...

Any help would be greatly appreciated!

Thank you.

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Re: [EXTERNAL] Re: WWRUG13 Question

2013-09-20 Thread Kemes, Lisa A DLA CTR INFORMATION OPERATIONS
You forgot to add time for your spa treatments!  ;)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, September 19, 2013 3:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13 Question

** 

Does anyone know what kind of work out equipment they have at the hotel?
I'm not asking for me... someone asked me and shamefully... I have no
idea... 

 

My day at WWRUG:

 

Wake up

Shower

Get Dressed

Check work

Go to opening day session

Go to session

Go to lunch

Go to session

Go to session

Go to evening thing

Go to other evening thing

Go to room

Check work

Go to bed

Start over...

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, September 19, 2013 2:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13 Question

 

** 

On 1920x1080 you know you do not need an external monitor. It's a luxury
if you have it.

 

But lower than that I have always had the need for an extended monitor.
Its hard to develop without one.. At least I feel so..

 

Or maybe its just that I need a vision check :-)

 

Joe

 

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, September 19, 2013 3:30 PM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Re: [EXTERNAL] Re: WWRUG13 Question

 

** 

Although it works well to demonstrate that you can develop at a lower
resolution and without an extra monitor :)

 

On Thu, Sep 19, 2013 at 12:22 PM, Joe D'Souza jdso...@shyle.net wrote:

** 

Was a typo. I meant 1920x1080..

 

My Personal laptop is that resolution and it means I have to adjust to a
smaller resolution when displaying it on a smaller resolution screen.
While that's generally OK most of the time, it gets to be a little more
of an inconvenience when demonstrating stuff from the Dev Studio which
is a Real Estate hungry beast..

 

Joe

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Thursday, September 19, 2013 3:12 PM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 


Subject: Re: [EXTERNAL] Re: WWRUG13 Question

 

Thanks, Joe - I love a guy who gives specific technical detail.  ;)

 

I don't actually recall the resolution of my laptop, but can check that
this weekend when I start practicing my presentation.  I don't think
it's 1950 x 1080.  

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Reporting Specialist

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, September 19, 2013 12:51 PM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Re: [EXTERNAL] Re: WWRUG13 Question

 

** 

The way the podium is setup usually, the podium is already wired to a
projector and vocal devices like a mic etc. They do provide button mikes
in most halls. So unless you have a specific need to bring in your
projector (higher resolution than what is provided) then there is no
need for you to bring one. The one they provide does not have a
1950x1080 resolution but a step or two lower than that.

 

Would be nice to have 1950x1080 projectors for those presenting stuff
from the dev studio - for obvious reasons...

 

Joe

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Thursday, September 19, 2013 10:56 AM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Re: [EXTERNAL] Re: WWRUG13 Question

 

Already planning on that one.  Between my need to present and my need to
connect in to our network while we're gone and check a few things, I
can't see coming to WWRUG without a laptop.  But maybe you can see where
schlepping in a laptop and projector as well as clothes and toiletries
for 5 days starts to look a bit daunting and why I might be thinking
about how to lighten the load?

 

But I do appreciate the response - it's nice to know I'm not ignored.
:-)

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Reporting Specialist

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Wednesday, September 18, 2013 8:12 PM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: [EXTERNAL] Re: WWRUG13 Question

 

** While AV is provided, last year you needed to provide your own
laptop.

On Wednesday, September 18, 2013, Stroud, Natalie K nkst...@sandia.gov
wrote:
 **

 Hi all -

  

 I am going to be giving a presentation at this year's 

Server = crushed, not sure why

2013-09-20 Thread William Rentfrow
Hi all -

SuSe Linux 7.6.04 ARS - running in a server group.

For the last week or so after the admin server comes up it immediately goes to 
99% CPU.  Running logs for 10 minutes I can see 47,000+ SELECT statements on 
CMDB Base Element and related classes (specifically BMC Impact).  All of these 
are being run by the Remedy Application Service.

However, no CMDB jobs are running that we can see - there are no recon jobs or 
normalization jobs at all.  AIE doesn't appear to be doing anything.  There 
don't appear to be any escalations or other obvious causes to this overhead.

I haven't had coffee yet, but so far I have no clever ideas why this is 
happening...

William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061
Cell: 715-398-5056


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Re: Crystal Reports - AR System ODBC Database Connection

2013-09-20 Thread Terry Bootsma
Hi Elyse:

I think you may be out of luck, but I'll let the others chime in here.

BTW, you can configure your Crystal Reports (in V11 anyway) to dynamically
pull the ODBC settings from the ODBC connection instead of embedding them in
each Crystal report.  That way, they are not hard coded in the report.
This allows you to move reports between dev/test/prod without having to
change hostnames, ports, etc. (as long as the ODBC connection name is the
same).It might be a good idea to make this change across the board as a
one-time bite the bullet to alleviate any further changes.

Terry


 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Elyse Bond
Sent: September-20-13 8:29 AM
To: arslist@ARSLIST.ORG
Subject: Crystal Reports - AR System ODBC Database Connection

Hi,

We are wondering if there is any way to change the database connection in
bulk on Crystal reports that use the AR System ODBC driver. I know we can go
into the CMC application and change the connection for all reports there,
but it doesn't seem to accept the settings for the ODBC driver due to the
additional configuration settings (the server name, port number, etc.). The
only way we have found to set the connection correctly is via the Database
Expert on each individual report.

We are having to change the password for our database connection on 700+
reports, and would really rather not change them all one at a time...

Any help would be greatly appreciated!

Thank you.


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Re: Server = crushed, not sure why

2013-09-20 Thread David Conrow
Morning William,

You mention that you are running in a server group.  Are all your ARS boxes in 
the server group tapping out or just some of them?

Regards,

David Conrow 
.

On Sep 20, 2013, at 7:42 AM, William Rentfrow wrentf...@stratacominc.com 
wrote:

 **
 Hi all -
  
 SuSe Linux 7.6.04 ARS - running in a server group.
  
 For the last week or so after the admin server comes up it immediately goes 
 to 99% CPU.  Running logs for 10 minutes I can see 47,000+ SELECT statements 
 on CMDB Base Element and related classes (specifically BMC Impact).  All of 
 these are  being run by the Remedy Application Service.
  
 However, no CMDB jobs are running that we can see - there are no recon jobs 
 or normalization jobs at all.  AIE doesn't appear to be doing anything.  
 There don't appear to be any escalations or other obvious causes to this 
 overhead.
  
 I haven't had coffee yet, but so far I have no clever ideas why this is 
 happening...
  
 William Rentfrow
 wrentf...@stratacominc.com
 Office: 715-204-3061
 Cell: 715-398-5056
  
 _ARSlist: Where the Answers Are and have been for 20 years_

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Re: Server = crushed, not sure why

2013-09-20 Thread Tauf Chowdhury
Is arrecond running on the server or AIE? You can check the logs folder in
atrium to see if the logs are showing anything or filling up with errors.
Check escalations too (if you have them running on your admin box)

Tauf Chowdhury

On Sep 20, 2013, at 7:42 AM, William Rentfrow wrentf...@stratacominc.com
wrote:

**

Hi all -



SuSe Linux 7.6.04 ARS - running in a server group.



For the last week or so after the admin server comes up it immediately goes
to 99% CPU.  Running logs for 10 minutes I can see 47,000+ SELECT
statements on CMDB Base Element and related classes (specifically BMC
Impact).  All of these are being run by the Remedy Application Service.



However, no CMDB jobs are running that we can see - there are no recon jobs
or normalization jobs at all.  AIE doesn't appear to be doing anything.
There don't appear to be any escalations or other obvious causes to this
overhead.



I haven't had coffee yet, but so far I have no clever ideas why this is
happening...



William Rentfrow

wrentf...@stratacominc.com

Office: 715-204-3061

Cell: 715-398-5056


 _ARSlist: Where the Answers Are and have been for 20 years_

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Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr

2013-09-20 Thread David Charters
I understand your point Lisa, but those of us that have been doing this for 15 
years and have contacts throughout the industry so we know how to get things 
done in spite of support issues do not care to work on a 1099 or corp to corp 
for those kinds of rates. I don't know what your back ground is but if you have 
this kind of back ground and you are working for less, then you are getting 
ripped off.

Sincerely,

David Charters
Charters Technologies
317-331-8985

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Singh
Sent: Friday, September 20, 2013 2:06 AM
To: arslist@ARSLIST.ORG
Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 
Month Contract to Hire - $80-100K (Based on experience) - Contract Rate 
$38-48/hr

Kind of unfair to rub it in for those of us that work for a lot less
than that! :-P

On 9/11/13, David Charters da...@charterstechnologies.com wrote:
 $48.00/hr? Does anyone worth their Remedy salt work for that kind of rate?
 Maybe 2 x 48?

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Re: Server = crushed, not sure why

2013-09-20 Thread David Charters
Bill,

 

Assuming you are at the same place we worked together at, I saw that same
issue when I was there. I shut down AIE and the server process then brought
just the server process up and then started AIE. It fixed it and I never saw
it again so I had figured it was just an anomaly.

 

Sincerely,

 

David Charters

Charters Technologies

317-331-8985

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow
Sent: Friday, September 20, 2013 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Server = crushed, not sure why

 

** 

Hi all -

 

SuSe Linux 7.6.04 ARS - running in a server group.

 

For the last week or so after the admin server comes up it immediately goes
to 99% CPU.  Running logs for 10 minutes I can see 47,000+ SELECT statements
on CMDB Base Element and related classes (specifically BMC Impact).  All of
these are being run by the Remedy Application Service.

 

However, no CMDB jobs are running that we can see - there are no recon jobs
or normalization jobs at all.  AIE doesn't appear to be doing anything.
There don't appear to be any escalations or other obvious causes to this
overhead.

 

I haven't had coffee yet, but so far I have no clever ideas why this is
happening...

 

William Rentfrow

wrentf...@stratacominc.com

Office: 715-204-3061

Cell: 715-398-5056

 

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Re: Server = crushed, not sure why

2013-09-20 Thread William Rentfrow
Thanks - this was probably it.  There's a continuous NE job that is running 
that is probably the culprit.  I forgot that those don't show the successful 
runs/failures since they are continuous.

Plus I've had coffee now :)

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Friday, September 20, 2013 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server = crushed, not sure why

**
Is arrecond running on the server or AIE? You can check the logs folder in 
atrium to see if the logs are showing anything or filling up with errors. Check 
escalations too (if you have them running on your admin box)

Tauf Chowdhury

On Sep 20, 2013, at 7:42 AM, William Rentfrow 
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com wrote:
**
Hi all -

SuSe Linux 7.6.04 ARS - running in a server group.

For the last week or so after the admin server comes up it immediately goes to 
99% CPU.  Running logs for 10 minutes I can see 47,000+ SELECT statements on 
CMDB Base Element and related classes (specifically BMC Impact).  All of these 
are being run by the Remedy Application Service.

However, no CMDB jobs are running that we can see - there are no recon jobs or 
normalization jobs at all.  AIE doesn't appear to be doing anything.  There 
don't appear to be any escalations or other obvious causes to this overhead.

I haven't had coffee yet, but so far I have no clever ideas why this is 
happening...

William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com
Office: 715-204-3061
Cell: 715-398-5056

_ARSlist: Where the Answers Are and have been for 20 years_

No virus found in this message.
Checked by AVG - www.avg.comhttp://www.avg.com
Version: 2013.0.3408 / Virus Database: 3222/6662 - Release Date: 09/13/13
Internal Virus Database is out of date.
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Re: A little bit early for Halloween or a little late for Friday the 13th

2013-09-20 Thread Rick Cook
Is Development Cache mode turned on?  Remember that Active Links are cached
to the clients as part of the Form definition.

Rick
On Sep 20, 2013 8:44 AM, pascale.sterr...@daimler.com wrote:

 Hi all,

 This will sound like a Friday joke but it is not

 We just have a little bit of the spooky weird one here. And I wonder if
 anyone else had this kind of weird behavior.
 I just want to know if there is a step of cache clearing/cleaning we
 missed

 We are 100% custom apps.
 7.6.4 SP5 mainly WUT
 MSSQL 2005
 Win 2003

 We are not using Best Practice Mode. So no Overlay

 #1 Weird occurrence:

 My colleague disabled an Active Link. But still it is triggering. In the
 logs, we see the AL being triggered.  It is the same name but with a bunch
 of numbers following the name.  If we do a search on Dev studio for that
 particular name with those  number we can't find it.  Just the one without
 the numbers.  And that one is disabled in both Dev and Best Practice Mode.

 Regardless of restarting the server, closing the WUT and relogin, clearing
 the WUT cache, the AL regardless is triggering and showing up in the Logs.


 #2 occurrence
 I deleted an AL (different one).  Still in Dev mode.  The AL still
 triggered. Still showed in the logs.
 Regardless of restarting the server, closing the WUT and relogin, clearing
 the WUT cache, the AL regardless is triggering and showing up in the Logs.

 But if I looked for it in dev studio it was no longer there.

 #3
 This morning, the deleted AL is no longer showing in the logs and all is
 working fine for now...


 Anyone experienced ghostly AL?


 Thank you,

 Pascale Sterrett
 Kenavo ar wech all


 If you are not the intended addressee, please inform us immediately that
 you have received this e-mail in error, and delete it. We thank you for
 your cooperation.

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Re: Remedy Load Balancing (UNCLASSIFIED)

2013-09-20 Thread Griffin, Rod E ACE-IT Contractor
Classification: UNCLASSIFIED
Caveats: NONE

Thanks Tommy, I've reached out to our load balancer guy.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris
Sent: Friday, September 20, 2013 11:32 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: Remedy Load Balancing (UNCLASSIFIED)

That is something in the VIP settings on your load balancer. We have a friendly 
DNS name for our mid-tiers that points to the VIP and that is what remains 
displayed in the address bar.
 I wrote the server name in the individual login.jsp files so I can View Source 
on the login screen to verify which server I am hitting.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Griffin, Rod E ACE-IT Contractor
Sent: Friday, September 20, 2013 11:24 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Load Balancing (UNCLASSIFIED)

Classification: UNCLASSIFIED
Caveats: NONE

We are running 4 Mid-Tiers behind a hardware load balancer. The mid-tiers are 
running tomcat 7 with SSL enabled and CAC authentication through Atrium SSO.
When users hit the load balancer URL the browser address bar changes to the URL 
of the mid-tier they get pointed to. I've been told the browser address bar 
should not change regardless of which mid-tier the user is pointed to. Seems to 
be some sort of redirection going on within Tomcat on the mid-tier.

Is there a configuration somewhere to stop this? If so, can someone tell me 
what to change?

Thanks

Rod Griffin
Lockheed Martin
Remedy Development and Support



Classification: UNCLASSIFIED
Caveats: NONE

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Classification: UNCLASSIFIED
Caveats: NONE

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Re: ARSystem 8.1, install patch 1 with disabled email engine fails

2013-09-20 Thread Jason Miller
Thanks for the info Parshuram.  I replicated the name of the service per
normal installer convention.  At this point I am comfortable enough by
fixing the Email Engine manually that I am not too worried about later
patches/SPs having an issue creating the service or removing a duplicate
one.  The expectation is they system will never go past 7.6.04; it should
be retired before 7.6.04 falls off support.

Jason


On Wed, Sep 18, 2013 at 5:33 AM, Walunjkar, Parshuram 
parshuram_walunj...@bmc.com wrote:

 **

 I think here is the problem as you have installed Email engine service
 manually by using bat file. There might be chances that Email engine
 Service name generated different than which installer create.

 While email engine upgrading 8.1 , installer search email engine service
 name for specific format and it did not found the service. 

 ** **

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
 *Sent:* 16 September 2013 11:58:PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ARSystem 8.1, install patch 1 with disabled email engine
 fails

 ** **

 ** 

 It seems odd that the forms and related objects would not be imported just
 because the Email Engine isn't running?  I didn't think the Email Engine
 was use for much more that processing incoming and outgoing mail.

 ** **

 We routinely install/upgrade/patch with the Email Engine service disabled.
  We get a message stating the email engine wasn't enable or something like
 that at the end but never a failure.  I had one issue a year go upgrade AR
 7.5 to AR 7.6.04 where the email service would get removed and not
 recreated.  I just added the service back after the install using the batch
 file.

 ** **

 On Mon, Sep 16, 2013 at 6:13 AM, Hullule, Kiran kiran_hull...@bmc.com
 wrote:

 ** 

 As far as I know , this is what might be happening , If this is an upgrade
 install , then in 8.1 email engine is a part of AR Components. 8.1 patch
 installer expect that existing email engine process has to be enable so
 that installer can restart it and import upgrade version of remedy email
 engine forms and related objects if disabled installer will fail to import
 the objects thus all further components install.. in 8.1 whatever
 components comes under AR components , they will be installed as a part of
 installer (you need them or not). Hence installer expect email engine be
 enabled.

  

 HTH

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Jarl Grøneng
 *Sent:* Monday, September 16, 2013 6:31 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: ARSystem 8.1, install patch 1 with disabled email engine
 fails

  

 ** 

  

 This is a part of the logfile.

  

 ---

 (Sep 16 2013 02:58:12.676 PM
 +0200),INFO,com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement,
   LOG EVENT {Description=[Starting Email Engine service...]}
 (Sep 16 2013 02:58:12.757 PM
 +0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService,
   LOG EVENT {Description=[Current BMC Remedy Email Engine - ARS 1
 state],Detail=[Stopped]}
 (Sep 16 2013 02:58:13.722 PM
 +0200),SEVERE,com.bmc.install.product.arbase.EmailEngineService,
   LOG EVENT {Description=[Failed to start service BMC Remedy Email Engine
 - ARS 1],Detail=[The service has been disabled.]}
 (Sep 16 2013 02:58:13.731 PM
 +0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService,
   LOG EVENT {Description=[BMC Remedy Email Engine - ARS 1 error
 state],Detail=[Stopped]}
 (Sep 16 2013 02:58:13.731 PM
 +0200),SEVERE,com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask,
   THROWABLE EVENT {Description=[Program execution failed],Detail=[Program
 not completed]},
   Throwable=[java.io.IOException: The service has been disabled.

 com.bmc.install.utility.platform.windows.services.ExecutableInternalServicesHelperImpl.start(ExecutableInternalServicesHelperImpl.java:1752)

 com.bmc.install.utility.platform.windows.services.ServicesHelper.start(ServicesHelper.java:550)

 com.bmc.install.product.arbase.EmailEngineService.startWindowsService(EmailEngineService.java:295)

 com.bmc.install.product.arbase.EmailEngineService.start(EmailEngineService.java:66)

 com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement.execute(ARBaseStartEmailEngineStatement.java:140)

 com.bmc.install.utility.language.syntax.statement.extension.ExtensionStatement.execute(ExtensionStatement.java:289)
   com.bmc.install.utility.language.syntax.Program.execute(Program.java:75)

 com.bmc.install.utility.language.runner.ProgramRunner.executeProgram(ProgramRunner.java:229)

 com.bmc.install.product.base.language.ProgramRunnerInstallationTask.executeProgram(ProgramRunnerInstallationTask.java:260)

 

Re: [EXTERNAL] Re: WWRUG13 Question

2013-09-20 Thread Tauf Chowdhury
Joe, a lot of laptops now come with both hdmi and VGA and of course USB. A
lot of projectors also support these technologies so as long as you have
the ports, you should be able to leverage them to do why you suggest.
FYI, Lenovo makes a great USB powered monitor that is great for the road
warriors. $160 on Amazon. :) Now that I have one, I won't be able to let it
go.
Thanks to Jason Bess for that.

Tauf Chowdhury

On Sep 20, 2013, at 11:53 AM, Joe D'Souza jdso...@shyle.net wrote:

**

What would be cool is if there was a way (maybe there is already by
leveraging the same technology as the docking device) to do an extended
display while projecting from two projectors, when demoing stuff from 2
different apps working with each other without minimizing either one..



Joe


 --

*From:* Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Jason
Miller
*Sent:* Friday, September 20, 2013 12:16 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: [EXTERNAL] Re: WWRUG13 Question



**

The wide format projectors are starting to catch on.  It will probably be a
little while before it is the norm though.



Also in the works are laser projectors :)  Lasers are cool!  I miss running
the YAG and C02 http://www.weldmac.com/laser-welding.html.  Admittedly you
don't see the pretty beams with these but it is way cool to use light to
cut metal!



On Thu, Sep 19, 2013 at 6:55 PM, arslist arsl...@danielbloom.ca wrote:

**

Sadly the resolution for the Fairmont PSAV services is 1280 X 800.



Get used to it, PSAV bought out their main competitor and are now something
silly like 80%+ of the market.



That is why people like me go “GACK, we could buy that TV and raffle it off
for less”.



Dan



*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
*Sent:* September 19, 2013 5:42 PM


*To:* arslist@ARSLIST.ORG
*Subject:* Re: [EXTERNAL] Re: WWRUG13 Question



**

That’s the nice thing about the 1920x1080 resolution! Fits most new
standard televisions..



You don’t usually get projectors to match that but there are a few
reasonably priced ones now in the market that you can get on that
resolution..



Joe


 --

*From:* Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *
d...@wwrug.com
*Sent:* Thursday, September 19, 2013 5:07 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: [EXTERNAL] Re: WWRUG13 Question



Thanks for the reminder Rick.



I am told that the health club has been totally rebuilt with all new
equipment.



My AV contract doesn’t tell me resolution of the projectors so I have asked
them for it.

My laptop is also 1920X1080 deliberately so that native resolution is
perfect for my 55” LCD TV screen.



Dan

11 days to go, 6 before I am there getting ready







*From:* Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
*Sent:* September 19, 2013 4:03 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: [EXTERNAL] Re: WWRUG13 Question



**

It's a full gym, treadmills, bikes, etc.  There were many non-functional or
dysfunctional machines last year, something Dan said he mentioned to the
hotel.

Also, if you join the Fairmont President's club (free), they will loan you
workout gear, including shoes.

Rick

On Sep 19, 2013 12:57 PM, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:

**

Does anyone know what kind of work out equipment they have at the hotel?
I’m not asking for me… someone asked me and shamefully… I have no idea…



My day at WWRUG:



Wake up

Shower

Get Dressed

Check work

Go to opening day session

Go to session

Go to lunch

Go to session

Go to session

Go to evening thing

Go to other evening thing

Go to room

Check work

Go to bed

Start over…



*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
*Sent:* Thursday, September 19, 2013 2:49 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: [EXTERNAL] Re: WWRUG13 Question



**

On 1920x1080 you know you do not need an external monitor. It’s a luxury if
you have it.



But lower than that I have always had the need for an extended monitor. Its
hard to develop without one.. At least I feel so..



Or maybe its just that I need a vision check J



Joe




 --

*From:* Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Jason
Miller
*Sent:* Thursday, September 19, 2013 3:30 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: [EXTERNAL] Re: WWRUG13 Question



**

Although it works well to demonstrate that you can develop at a lower
resolution and without an extra monitor :)



On Thu, Sep 19, 2013 at 12:22 PM, Joe D'Souza jdso...@shyle.net wrote:

**

Was a typo. I meant 1920x1080..



My Personal laptop is that resolution 

Re: A little bit early for Halloween or a little late for Friday the 13th

2013-09-20 Thread pascale . sterrett
Ok, I will try that. And see if that makes any difference.

Thank you,

Pascale Sterrett

Kenavo ar wech all




llongw...@usgs.gov 
Sent by: arslist@ARSLIST.ORG
09/20/2013 08:51 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






** 
I've seen weird things in Dev Studio when you have object relationships 
turned on and they get corruptedturning them off (but not restarting 
the server) seems to fix the Dev Studio weirdness (must turn it back on 
before restarting, or it needs to be rebuilt, but rebuilding it fixes the 
reference problems)

I don't think you are dealing with a 're-cache' issue as Tauf suggested, 
because you have restarted the server, which is the ultimate recache...

so I guess my recommendation would be to turn off object relationships, 
restart, turn it back on, restartsee if it's fixed after turning it 
off though.


On Fri, Sep 20, 2013 at 9:43 AM, pascale.sterr...@daimler.com wrote:
Hi all,

This will sound like a Friday joke but it is not

We just have a little bit of the spooky weird one here. And I wonder if
anyone else had this kind of weird behavior.
I just want to know if there is a step of cache clearing/cleaning we
missed

We are 100% custom apps.
7.6.4 SP5 mainly WUT
MSSQL 2005
Win 2003

We are not using Best Practice Mode. So no Overlay

#1 Weird occurrence:

My colleague disabled an Active Link. But still it is triggering. In the
logs, we see the AL being triggered.  It is the same name but with a bunch
of numbers following the name.  If we do a search on Dev studio for that
particular name with those  number we can't find it.  Just the one without
the numbers.  And that one is disabled in both Dev and Best Practice Mode.

Regardless of restarting the server, closing the WUT and relogin, clearing
the WUT cache, the AL regardless is triggering and showing up in the Logs.


#2 occurrence
I deleted an AL (different one).  Still in Dev mode.  The AL still
triggered. Still showed in the logs.
Regardless of restarting the server, closing the WUT and relogin, clearing
the WUT cache, the AL regardless is triggering and showing up in the Logs.

But if I looked for it in dev studio it was no longer there.

#3
This morning, the deleted AL is no longer showing in the logs and all is
working fine for now...


Anyone experienced ghostly AL?


Thank you,

Pascale Sterrett
Kenavo ar wech all


If you are not the intended addressee, please inform us immediately that 
you have received this e-mail in error, and delete it. We thank you for 
your cooperation.
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Re: Question on WWRUG2013 (anyone talking about mobilization)

2013-09-20 Thread Rick Cook
And you can be sure that all of the mobility vendors will be represented at
the Technology showcase.

Rick
On Sep 20, 2013 8:28 AM, Shellman, David dave.shell...@te.com wrote:

 **

 There are sessions on MyIT and a session by Mobile reach.

 ** **

 Dave

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Howard Richter
 *Sent:* Friday, September 20, 2013 11:12 AM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Question on WWRUG2013 (anyone talking about mobilization)

 ** **

 ** 

 Hi all,

 ** **

 Happy Friday.

 ** **

 I was looking at the new app for RUG and did not see any sessions on
 mobilization. I just wanted to see in my old age, if I missed anything.***
 *

 ** **

 Also my son, who is a newbie app programmer sent me this old joke ( I
 changed it a little for our world)

 ** **

 A man was crossing a road one day when a frog called out to him and said,
 If you kiss me, I'll turn into a beautiful princess. He bent over, picked
 up the frog, and put it in his pocket.

 The frog spoke up again and said, If you kiss me and turn me back into a
 beautiful princess, I will tell everyone how smart and brave you are and
 how you are my hero. The man took the frog out of his pocket, smiled at
 it, and returned it to his pocket.

 The frog spoke up again and said, If you kiss me and turn me back into a
 beautiful princess, I will be your loving companion for an entire week.
 The man took the frog out of his pocket, smiled at it, and returned it to
 his pocket.

 The frog then cried out, If you kiss me and turn me back into a princess,
 I'll stay with you for a year and do ANYTHING you want. Again the man took
 the frog out, smiled at it, and put it back into his pocket.

 Finally, the frog asked, What is the matter? I've told you I'm a
 beautiful princess, that I'll stay with you for a year and do anything you
 want. Why won't you kiss me?

 The man said, Look, I'm a Remedy consultant. I don't have time for a
 girlfriend, but a talking frog is cool.

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Re: [EXTERNAL] Re: WWRUG13 Question

2013-09-20 Thread Joe D'Souza
Did you mean a monitor or a projector? If a monitor, what is the screen size
of the one you are talking about?

 

Joe

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Friday, September 20, 2013 1:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13 Question

 

Joe, a lot of laptops now come with both hdmi and VGA and of course USB. A
lot of projectors also support these technologies so as long as you have the
ports, you should be able to leverage them to do why you suggest. 

FYI, Lenovo makes a great USB powered monitor that is great for the road
warriors. $160 on Amazon. :) Now that I have one, I won't be able to let it
go. 

Thanks to Jason Bess for that. 

Tauf Chowdhury


On Sep 20, 2013, at 11:53 AM, Joe D'Souza jdso...@shyle.net wrote:

** 

What would be cool is if there was a way (maybe there is already by
leveraging the same technology as the docking device) to do an extended
display while projecting from two projectors, when demoing stuff from 2
different apps working with each other without minimizing either one..

 

Joe

 


  _  


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, September 20, 2013 12:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13 Question

 

** 

The wide format projectors are starting to catch on.  It will probably be a
little while before it is the norm though.

 

Also in the works are laser projectors :)  Lasers are cool!  I miss running
the YAG and C02 http://www.weldmac.com/laser-welding.html.  Admittedly you
don't see the pretty beams with these but it is way cool to use light to cut
metal!

 

On Thu, Sep 19, 2013 at 6:55 PM, arslist arsl...@danielbloom.ca wrote:

** 

Sadly the resolution for the Fairmont PSAV services is 1280 X 800.

 

Get used to it, PSAV bought out their main competitor and are now something
silly like 80%+ of the market.

 

That is why people like me go GACK, we could buy that TV and raffle it off
for less.

 

Dan

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: September 19, 2013 5:42 PM


To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13 Question

 

** 

That's the nice thing about the 1920x1080 resolution! Fits most new standard
televisions..

 

You don't usually get projectors to match that but there are a few
reasonably priced ones now in the market that you can get on that
resolution..

 

Joe

 


  _  


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of d...@wwrug.com
Sent: Thursday, September 19, 2013 5:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13 Question

 

Thanks for the reminder Rick.

 

I am told that the health club has been totally rebuilt with all new
equipment.

 

My AV contract doesn't tell me resolution of the projectors so I have asked
them for it.

My laptop is also 1920X1080 deliberately so that native resolution is
perfect for my 55 LCD TV screen.

 

Dan

11 days to go, 6 before I am there getting ready

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook
Sent: September 19, 2013 4:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13 Question

 

** 

It's a full gym, treadmills, bikes, etc.  There were many non-functional or
dysfunctional machines last year, something Dan said he mentioned to the
hotel. 

Also, if you join the Fairmont President's club (free), they will loan you
workout gear, including shoes. 

Rick

On Sep 19, 2013 12:57 PM, Sanford, Claire
claire.sanf...@memorialhermann.org wrote:

** 

Does anyone know what kind of work out equipment they have at the hotel?
I'm not asking for me. someone asked me and shamefully. I have no idea. 

 

My day at WWRUG:

 

Wake up

Shower

Get Dressed

Check work

Go to opening day session

Go to session

Go to lunch

Go to session

Go to session

Go to evening thing

Go to other evening thing

Go to room

Check work

Go to bed

Start over.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, September 19, 2013 2:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13 Question

 

** 

On 1920x1080 you know you do not need an external monitor. It's a luxury if
you have it.

 

But lower than that I have always had the need for an extended monitor. Its
hard to develop without one.. At least I feel so..

 

Or maybe its just that I need a vision check :-)

 

Joe

 

 


  _  


From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, September 19, 2013 3:30 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13 Question

 

** 

Although it works well to demonstrate that you can develop at a 

Re: [EXTERNAL] Re: WWRUG13 Question

2013-09-20 Thread Tauf Chowdhury
Check this beast out. 1 projector. Split screen capability via multiple
inputs. Should theoretically work if you have the ports on one machine.
http://www.mitsubishi-presentations.com/fl6900u/

Tauf Chowdhury

On Sep 20, 2013, at 11:58 AM, Longwing, Lj llongw...@usgs.gov wrote:

**
I have a box sitting on my desk that turns a USB port into a VGA
output...this would allow me to utilize my external for one projector, and
this device for a secondso yes...there is a way :)...just requires 2
projectors :)


On Fri, Sep 20, 2013 at 11:52 AM, Joe D'Souza jdso...@shyle.net wrote:

 **

 What would be cool is if there was a way (maybe there is already by
 leveraging the same technology as the docking device) to do an extended
 display while projecting from two projectors, when demoing stuff from 2
 different apps working with each other without minimizing either one..

 ** **

 Joe

 ** **
  --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller
 *Sent:* Friday, September 20, 2013 12:16 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question
 

  ** **

 ** 

 The wide format projectors are starting to catch on.  It will probably be
 a little while before it is the norm though.

 ** **

 Also in the works are laser projectors :)  Lasers are cool!  I miss
 running the YAG and C02 http://www.weldmac.com/laser-welding.html.
  Admittedly you don't see the pretty beams with these but it is way cool to
 use light to cut metal!

 ** **

 On Thu, Sep 19, 2013 at 6:55 PM, arslist arsl...@danielbloom.ca wrote:**
 **

 ** 

 Sadly the resolution for the Fairmont PSAV services is 1280 X 800.

  

 Get used to it, PSAV bought out their main competitor and are now
 something silly like 80%+ of the market.

  

 That is why people like me go “GACK, we could buy that TV and raffle it
 off for less”.

  

 Dan

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
 *Sent:* September 19, 2013 5:42 PM


 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question

  

 ** 

 That’s the nice thing about the 1920x1080 resolution! Fits most new
 standard televisions..

  

 You don’t usually get projectors to match that but there are a few
 reasonably priced ones now in the market that you can get on that
 resolution..

  

 Joe

  
  --

 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *
 d...@wwrug.com
 *Sent:* Thursday, September 19, 2013 5:07 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question

  

 Thanks for the reminder Rick.

  

 I am told that the health club has been totally rebuilt with all new
 equipment.

  

 My AV contract doesn’t tell me resolution of the projectors so I have
 asked them for it.

 My laptop is also 1920X1080 deliberately so that native resolution is
 perfect for my 55” LCD TV screen.

  

 Dan

 11 days to go, 6 before I am there getting ready

  

  

  

 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
 *Sent:* September 19, 2013 4:03 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question

  

 ** 

 It's a full gym, treadmills, bikes, etc.  There were many non-functional
 or dysfunctional machines last year, something Dan said he mentioned to the
 hotel. 

 Also, if you join the Fairmont President's club (free), they will loan you
 workout gear, including shoes. 

 Rick

 On Sep 19, 2013 12:57 PM, Sanford, Claire 
 claire.sanf...@memorialhermann.org wrote:

 ** 

 Does anyone know what kind of work out equipment they have at the hotel?
 I’m not asking for me… someone asked me and shamefully… I have no idea… **
 **

  

 My day at WWRUG:

  

 Wake up

 Shower

 Get Dressed

 Check work

 Go to opening day session

 Go to session

 Go to lunch

 Go to session

 Go to session

 Go to evening thing

 Go to other evening thing

 Go to room

 Check work

 Go to bed

 Start over…

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
 *Sent:* Thursday, September 19, 2013 2:49 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question

  

 ** 

 On 1920x1080 you know you do not need an external monitor. It’s a luxury
 if you have it.

  

 But lower than that I have always had the need for an extended monitor.
 Its hard to develop without one.. At least I feel so..

  

 Or maybe its just that I need a vision check 

Anyone have a list (or know of a list) of plugins...

2013-09-20 Thread Rick Phillips

...describing which are C plugins and which are Java plugins?

Thanks,

Rick

ars/itsm/cmdb 8.1
SQL 2008

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Re: Remedy Load Balancing (UNCLASSIFIED)

2013-09-20 Thread Tommy Morris
That is something in the VIP settings on your load balancer. We have a friendly 
DNS name for our mid-tiers that points to the VIP and that is what remains 
displayed in the address bar.
 I wrote the server name in the individual login.jsp files so I can View Source 
on the login screen to verify which server I am hitting.

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Griffin, Rod E ACE-IT Contractor
Sent: Friday, September 20, 2013 11:24 AM
To: arslist@ARSLIST.ORG
Subject: Remedy Load Balancing (UNCLASSIFIED)

Classification: UNCLASSIFIED
Caveats: NONE

We are running 4 Mid-Tiers behind a hardware load balancer. The mid-tiers are 
running tomcat 7 with SSL enabled and CAC authentication through Atrium SSO.
When users hit the load balancer URL the browser address bar changes to the URL 
of the mid-tier they get pointed to. I've been told the browser address bar 
should not change regardless of which mid-tier the user is pointed to. Seems to 
be some sort of redirection going on within Tomcat on the mid-tier.

Is there a configuration somewhere to stop this? If so, can someone tell me 
what to change?

Thanks

Rod Griffin
Lockheed Martin
Remedy Development and Support



Classification: UNCLASSIFIED
Caveats: NONE

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Re: A little bit early for Halloween or a little late for Friday the 13th

2013-09-20 Thread Joe D'Souza
Or you man *think* it's the same active link because it almost looks similar
to a human eye. Did you look at your AL log by looking for the AL name by
doing a find by the exact name? There must be a sort of a duplicate with a
similar name that you are seeing in your logs that is firing?

Or maybe you are disabling it in one environment and testing results in
another?

Cheers

Joe



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

That was one of our first step.  And did not change anything.





taufc...@gmail.com 
Sent by: arslist@ARSLIST.ORG
09/20/2013 08:48 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






It sounds like an issue with the server cache getting jacked up. I
wonder what would've happened if you re-enabled the AL. That would
force a recache (I think).

Tauf Chowdhury

 On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com 
pascale.sterr...@daimler.com wrote:

 Hi all,

 This will sound like a Friday joke but it is not

 We just have a little bit of the spooky weird one here. And I wonder if
 anyone else had this kind of weird behavior.
 I just want to know if there is a step of cache clearing/cleaning we
 missed

 We are 100% custom apps.
 7.6.4 SP5 mainly WUT
 MSSQL 2005
 Win 2003

 We are not using Best Practice Mode. So no Overlay

 #1 Weird occurrence:

 My colleague disabled an Active Link. But still it is triggering. In the
 logs, we see the AL being triggered.  It is the same name but with a 
bunch
 of numbers following the name.  If we do a search on Dev studio for that
 particular name with those  number we can't find it.  Just the one 
without
 the numbers.  And that one is disabled in both Dev and Best Practice 
Mode.

 Regardless of restarting the server, closing the WUT and relogin, 
clearing
 the WUT cache, the AL regardless is triggering and showing up in the 
Logs.


 #2 occurrence
 I deleted an AL (different one).  Still in Dev mode.  The AL still
 triggered. Still showed in the logs.
 Regardless of restarting the server, closing the WUT and relogin, 
clearing
 the WUT cache, the AL regardless is triggering and showing up in the 
Logs.

 But if I looked for it in dev studio it was no longer there.

 #3
 This morning, the deleted AL is no longer showing in the logs and all is
 working fine for now...


 Anyone experienced ghostly AL?


 Thank you,

 Pascale Sterrett
 Kenavo ar wech all


 If you are not the intended addressee, please inform us immediately that 
you have received this e-mail in error, and delete it. We thank you for 
your cooperation.
 

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Re: A little bit early for Halloween or a little late for Friday the 13th

2013-09-20 Thread pascale . sterrett
Yes the Dev cache mode is on.  And I made sure that I cleared the cache. 
Dev Studio Cache and the Client Cache too.

Thank you,

Pascale Sterrett
Remedy Technical Lead  Developer
Integration and Standard Process (IPS)
Daimler Trucks North America LLC
Montgomery Park,  9th floor 
Portland, OR 97210 U.S.A

Phone:503-745-6569
Email:pascale.sterr...@daimler.com

http://www.daimler-trucksnorthamerica.com 

Kenavo ar wech all




remedyr...@gmail.com 
Sent by: arslist@ARSLIST.ORG
09/20/2013 09:36 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






** 
Is Development Cache mode turned on?  Remember that Active Links are 
cached to the clients as part of the Form definition. 
Rick
On Sep 20, 2013 8:44 AM, pascale.sterr...@daimler.com wrote:
Hi all,

This will sound like a Friday joke but it is not

We just have a little bit of the spooky weird one here. And I wonder if
anyone else had this kind of weird behavior.
I just want to know if there is a step of cache clearing/cleaning we
missed

We are 100% custom apps.
7.6.4 SP5 mainly WUT
MSSQL 2005
Win 2003

We are not using Best Practice Mode. So no Overlay

#1 Weird occurrence:

My colleague disabled an Active Link. But still it is triggering. In the
logs, we see the AL being triggered.  It is the same name but with a bunch
of numbers following the name.  If we do a search on Dev studio for that
particular name with those  number we can't find it.  Just the one without
the numbers.  And that one is disabled in both Dev and Best Practice Mode.

Regardless of restarting the server, closing the WUT and relogin, clearing
the WUT cache, the AL regardless is triggering and showing up in the Logs.


#2 occurrence
I deleted an AL (different one).  Still in Dev mode.  The AL still
triggered. Still showed in the logs.
Regardless of restarting the server, closing the WUT and relogin, clearing
the WUT cache, the AL regardless is triggering and showing up in the Logs.

But if I looked for it in dev studio it was no longer there.

#3
This morning, the deleted AL is no longer showing in the logs and all is
working fine for now...


Anyone experienced ghostly AL?


Thank you,

Pascale Sterrett
Kenavo ar wech all


If you are not the intended addressee, please inform us immediately that 
you have received this e-mail in error, and delete it. We thank you for 
your cooperation.
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Re: How to install other local during AR upgrade

2013-09-20 Thread ravi rai
We did same when we upgraded to 7604 unicode from 7.1 non unicode on SQL.Build 
a new Unicode Server. Migrate customization using migrator
Migrate Data using RRR Tool.  Thanks 

Ravi Rai 


 Date: Fri, 20 Sep 2013 04:31:47 -0500
 From: kiran_hull...@bmc.com
 Subject: Re: How to install other local during AR upgrade
 To: arslist@ARSLIST.ORG
 
 If you have another machine ready, you can have that machine installed with 
 remedy Unicode system and migrate (using remedy migrator) your existing 
 remedy server (non Unicode) to newly built remedy server (Unicode), remedy 
 migrator will take care all level of non Unicode to Unicode conversion.  this 
 way newly built server will support all languages as its Unicode compliant 
 now.
 
 -Original Message-
 From: Action Request System discussion list(ARSList) 
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Ajay Bandil
 Sent: Friday, September 20, 2013 2:28 PM
 To: arslist@ARSLIST.ORG
 Subject: Re: How to install other local during AR upgrade
 
 Hi Ravi,
 
 We are running on MSSQL database. running installer again is not showing the 
 missing locals option. Also i found that if AR was not unicode during first 
 installation, then we have to uninstall it first (AR and DB both) and install 
 it again.
 
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Re: A little bit early for Halloween or a little late for Friday the 13th

2013-09-20 Thread Shellman, David
Sorry,  reread the original email and see that the server has been restarted, 
WUT closed and new login, etc.

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David
Sent: Friday, September 20, 2013 3:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday the 
13th

Pascale,

You said this was the Windows User Tool?  If so were all windows for that form 
closed before loading the form again?  

I've gotten bite once or twice by forgetting I had the form open in another 
window in the WUT.  

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday the 
13th

Hi Joe,

That is Dev and it is a simple set field, which I know exactly where and what 
to look for at the DB level.  I just don't want to go there at this point. 

I am trying to find out (if possible) what happened (and why).  If there is a 
step we missed on the cleaning/flushing, bitting the head of the chicken, 
spinning on our heads, incantations, etc.  If anyone else encountered something 
similar. There is obviously something corrupted.




jdso...@shyle.net
Sent by: arslist@ARSLIST.ORG
09/20/2013 11:29 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






What environment are you  facing that on? Dev? Test/QA/Staging? Prod?

Even if it is production, since its only an active link - less of an 
impact
as opposed to a filter, delete the offending AL, re-cache the Mid-Tier and
see if it still shows up or fires..

Take a backup of the AL before deleting.

If it still fires post deleting, then I may have a few suggestions to look
up in the data tables where data related to active links is stored.. I'd
need to know what actions are in it to be able to guide you to what you
should be looking for.

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

This is a copy/paste of the name.
And this is a new application that only exists only on a dev server. 
nowhere else.
I wish it would have been that simple
Thank you,

Pascale Sterrett

Kenavo ar wech all




jdso...@shyle.net 
Sent by: arslist@ARSLIST.ORG
09/20/2013 10:47 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






Or you man *think* it's the same active link because it almost looks 
similar
to a human eye. Did you look at your AL log by looking for the AL name by
doing a find by the exact name? There must be a sort of a duplicate with a
similar name that you are seeing in your logs that is firing?

Or maybe you are disabling it in one environment and testing results in
another?

Cheers

Joe



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

That was one of our first step.  And did not change anything.





taufc...@gmail.com 
Sent by: arslist@ARSLIST.ORG
09/20/2013 08:48 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






It sounds like an issue with the server cache getting jacked up. I
wonder what would've happened if you re-enabled the AL. That would
force a recache (I think).

Tauf Chowdhury

 On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com 
pascale.sterr...@daimler.com wrote:

 Hi all,

 This will sound like a Friday joke but it is not

 We just have a little bit of the spooky weird one here. And I wonder if
 anyone else had this kind of weird behavior.
 I just want to know if there is a step of cache clearing/cleaning we
 missed

 We are 100% custom apps.
 7.6.4 SP5 mainly WUT
 MSSQL 2005
 Win 2003

 We are not using Best Practice Mode. So no Overlay

 #1 Weird occurrence:

 My colleague disabled an Active Link. But still it is triggering. In the
 logs, we see the AL being triggered.  It is the same name but with a 
bunch
 of numbers following the name.  If we do a search on Dev studio for that
 particular name with those  number we can't find it.  Just the one 
without
 the numbers.  And that one is disabled in both Dev and Best Practice 
Mode.

 Regardless of restarting the server, closing 

Re: [EXTERNAL] Re: WWRUG13 Question

2013-09-20 Thread Jason Miller
The wide format projectors are starting to catch on.  It will probably be a
little while before it is the norm though.

Also in the works are laser projectors :)  Lasers are cool!  I miss running
the YAG and C02 http://www.weldmac.com/laser-welding.html.  Admittedly you
don't see the pretty beams with these but it is way cool to use light to
cut metal!


On Thu, Sep 19, 2013 at 6:55 PM, arslist arsl...@danielbloom.ca wrote:

 **

 Sadly the resolution for the Fairmont PSAV services is 1280 X 800.

 ** **

 Get used to it, PSAV bought out their main competitor and are now
 something silly like 80%+ of the market.

 ** **

 That is why people like me go “GACK, we could buy that TV and raffle it
 off for less”.

 ** **

 Dan

 ** **

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
 *Sent:* September 19, 2013 5:42 PM

 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question

 ** **

 ** 

 That’s the nice thing about the 1920x1080 resolution! Fits most new
 standard televisions..

 ** **

 You don’t usually get projectors to match that but there are a few
 reasonably priced ones now in the market that you can get on that
 resolution..

 ** **

 Joe

 ** **
 --

 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *
 d...@wwrug.com
 *Sent:* Thursday, September 19, 2013 5:07 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question

 ** **

 Thanks for the reminder Rick.

 ** **

 I am told that the health club has been totally rebuilt with all new
 equipment.

 ** **

 My AV contract doesn’t tell me resolution of the projectors so I have
 asked them for it.

 My laptop is also 1920X1080 deliberately so that native resolution is
 perfect for my 55” LCD TV screen.

 ** **

 Dan

 11 days to go, 6 before I am there getting ready

 ** **

 ** **

 ** **

 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
 *Sent:* September 19, 2013 4:03 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question

 ** **

 ** 

 It's a full gym, treadmills, bikes, etc.  There were many non-functional
 or dysfunctional machines last year, something Dan said he mentioned to the
 hotel. 

 Also, if you join the Fairmont President's club (free), they will loan you
 workout gear, including shoes. 

 Rick

 On Sep 19, 2013 12:57 PM, Sanford, Claire 
 claire.sanf...@memorialhermann.org wrote:

 ** 

 Does anyone know what kind of work out equipment they have at the hotel?
 I’m not asking for me… someone asked me and shamefully… I have no idea… **
 **

  

 My day at WWRUG:

  

 Wake up

 Shower

 Get Dressed

 Check work

 Go to opening day session

 Go to session

 Go to lunch

 Go to session

 Go to session

 Go to evening thing

 Go to other evening thing

 Go to room

 Check work

 Go to bed

 Start over…

  

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
 *Sent:* Thursday, September 19, 2013 2:49 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question

  

 ** 

 On 1920x1080 you know you do not need an external monitor. It’s a luxury
 if you have it.

  

 But lower than that I have always had the need for an extended monitor.
 Its hard to develop without one.. At least I feel so..

  

 Or maybe its just that I need a vision check J

  

 Joe

  

  
 --

 *From:* Action Request System discussion list(ARSList) [
 mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Jason
 Miller
 *Sent:* Thursday, September 19, 2013 3:30 PM
 *To:* arslist@ARSLIST.ORG
 *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question

  

 ** 

 Although it works well to demonstrate that you can develop at a lower
 resolution and without an extra monitor :)

  

 On Thu, Sep 19, 2013 at 12:22 PM, Joe D'Souza jdso...@shyle.net wrote:**
 **

 ** 

 Was a typo. I meant 1920x1080..

  

 My Personal laptop is that resolution and it means I have to adjust to a
 smaller resolution when displaying it on a smaller resolution screen. While
 that’s generally OK most of the time, it gets to be a little more of an
 inconvenience when demonstrating stuff from the Dev Studio which is a Real
 Estate hungry beast..

  

 Joe

  
 --

 *From:* Action Request System discussion list(ARSList) [mailto:
 arslist@ARSLIST.ORG] *On Behalf Of *Stroud, Natalie K
 *Sent:* Thursday, September 19, 2013 3:12 PM
 *To:* arslist@ARSLIST.ORG


 *Subject:* Re: [EXTERNAL] Re: WWRUG13 

Re: A little bit early for Halloween or a little late for Friday the 13th

2013-09-20 Thread Joe D'Souza
The only thing that comes to my mind is sometimes in a load balanced
environment, some load balancers keep a copy of the mid-tier cache. Check
out with the load balancer guys to see if its doing that..

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

Hi Joe,

That is Dev and it is a simple set field, which I know exactly where and 
what to look for at the DB level.  I just don't want to go there at this 
point. 

I am trying to find out (if possible) what happened (and why).  If there 
is a step we missed on the cleaning/flushing, bitting the head of the 
chicken, spinning on our heads, incantations, etc.  If anyone else 
encountered something similar. There is obviously something corrupted.




jdso...@shyle.net 
Sent by: arslist@ARSLIST.ORG
09/20/2013 11:29 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






What environment are you  facing that on? Dev? Test/QA/Staging? Prod?

Even if it is production, since its only an active link - less of an 
impact
as opposed to a filter, delete the offending AL, re-cache the Mid-Tier and
see if it still shows up or fires..

Take a backup of the AL before deleting.

If it still fires post deleting, then I may have a few suggestions to look
up in the data tables where data related to active links is stored.. I'd
need to know what actions are in it to be able to guide you to what you
should be looking for.

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

This is a copy/paste of the name.
And this is a new application that only exists only on a dev server. 
nowhere else.
I wish it would have been that simple
Thank you,

Pascale Sterrett

Kenavo ar wech all




jdso...@shyle.net 
Sent by: arslist@ARSLIST.ORG
09/20/2013 10:47 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






Or you man *think* it's the same active link because it almost looks 
similar
to a human eye. Did you look at your AL log by looking for the AL name by
doing a find by the exact name? There must be a sort of a duplicate with a
similar name that you are seeing in your logs that is firing?

Or maybe you are disabling it in one environment and testing results in
another?

Cheers

Joe



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

That was one of our first step.  And did not change anything.





taufc...@gmail.com 
Sent by: arslist@ARSLIST.ORG
09/20/2013 08:48 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






It sounds like an issue with the server cache getting jacked up. I
wonder what would've happened if you re-enabled the AL. That would
force a recache (I think).

Tauf Chowdhury

 On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com 
pascale.sterr...@daimler.com wrote:

 Hi all,

 This will sound like a Friday joke but it is not

 We just have a little bit of the spooky weird one here. And I wonder if
 anyone else had this kind of weird behavior.
 I just want to know if there is a step of cache clearing/cleaning we
 missed

 We are 100% custom apps.
 7.6.4 SP5 mainly WUT
 MSSQL 2005
 Win 2003

 We are not using Best Practice Mode. So no Overlay

 #1 Weird occurrence:

 My colleague disabled an Active Link. But still it is triggering. In the
 logs, we see the AL being triggered.  It is the same name but with a 
bunch
 of numbers following the name.  If we do a search on Dev studio for that
 particular name with those  number we can't find it.  Just the one 
without
 the numbers.  And that one is disabled in both Dev and Best Practice 
Mode.

 Regardless of restarting the server, closing the WUT and relogin, 
clearing
 the WUT cache, the AL regardless is triggering and showing up in the 
Logs.


 #2 occurrence
 I deleted an AL (different one).  Still in Dev mode.  The AL still
 triggered. Still showed in the logs.
 Regardless of restarting the server, closing the WUT and relogin, 
clearing
 the WUT cache, the AL regardless is triggering and showing up in the 
Logs.

 But if I looked for it in dev studio it 

Remedy Load Balancing (UNCLASSIFIED)

2013-09-20 Thread Griffin, Rod E ACE-IT Contractor
Classification: UNCLASSIFIED
Caveats: NONE

We are running 4 Mid-Tiers behind a hardware load balancer. The mid-tiers are 
running tomcat 7 with SSL enabled and CAC authentication through Atrium SSO.
When users hit the load balancer URL the browser address bar changes to the URL 
of the mid-tier they get pointed to. I've been told the browser address bar 
should not change regardless of which mid-tier the user is pointed to. Seems to 
be some sort of redirection going on within Tomcat on the mid-tier.

Is there a configuration somewhere to stop this? If so, can someone tell me 
what to change?

Thanks

Rod Griffin
Lockheed Martin
Remedy Development and Support



Classification: UNCLASSIFIED
Caveats: NONE

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Where the Answers Are, and have been for 20 years


Re: A little bit early for Halloween or a little late for Friday the 13th

2013-09-20 Thread pascale . sterrett
That was one of our first step.  And did not change anything.





taufc...@gmail.com 
Sent by: arslist@ARSLIST.ORG
09/20/2013 08:48 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






It sounds like an issue with the server cache getting jacked up. I
wonder what would've happened if you re-enabled the AL. That would
force a recache (I think).

Tauf Chowdhury

 On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com 
pascale.sterr...@daimler.com wrote:

 Hi all,

 This will sound like a Friday joke but it is not

 We just have a little bit of the spooky weird one here. And I wonder if
 anyone else had this kind of weird behavior.
 I just want to know if there is a step of cache clearing/cleaning we
 missed

 We are 100% custom apps.
 7.6.4 SP5 mainly WUT
 MSSQL 2005
 Win 2003

 We are not using Best Practice Mode. So no Overlay

 #1 Weird occurrence:

 My colleague disabled an Active Link. But still it is triggering. In the
 logs, we see the AL being triggered.  It is the same name but with a 
bunch
 of numbers following the name.  If we do a search on Dev studio for that
 particular name with those  number we can't find it.  Just the one 
without
 the numbers.  And that one is disabled in both Dev and Best Practice 
Mode.

 Regardless of restarting the server, closing the WUT and relogin, 
clearing
 the WUT cache, the AL regardless is triggering and showing up in the 
Logs.


 #2 occurrence
 I deleted an AL (different one).  Still in Dev mode.  The AL still
 triggered. Still showed in the logs.
 Regardless of restarting the server, closing the WUT and relogin, 
clearing
 the WUT cache, the AL regardless is triggering and showing up in the 
Logs.

 But if I looked for it in dev studio it was no longer there.

 #3
 This morning, the deleted AL is no longer showing in the logs and all is
 working fine for now...


 Anyone experienced ghostly AL?


 Thank you,

 Pascale Sterrett
 Kenavo ar wech all


 If you are not the intended addressee, please inform us immediately that 
you have received this e-mail in error, and delete it. We thank you for 
your cooperation.
 
___
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 Where the Answers Are, and have been for 20 years

___
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Where the Answers Are, and have been for 20 years



If you are not the intended addressee, please inform us immediately that you 
have received this e-mail in error, and delete it. We thank you for your 
cooperation.  
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Re: Anyone have a list (or know of a list) of plugins...

2013-09-20 Thread Chris Jones
All Java plugins are listed in pluginsvr/pluginsvr_config.xml so any in ar.cfg 
and not listed here will be C plugins.

Chris

--- Original Message ---

From: Joe Martin D'Souza jdso...@shyle.net
Sent: 20 September 2013 19:49
To: arslist@ARSLIST.ORG
Subject: Re: Anyone have a list (or know of a list) of plugins...

For getting just the list, the ar.conf file should be more than enough for
plugins used by the AR Server and applications installed on it.

You could also probably try to identify most of their types from the
configuration parameter name related to each of the plugin - I think most of
them have the type in the configuration parameter name..

Cheers

Joe

-Original Message-
From: Rick Phillips
Sent: Friday, September 20, 2013 1:28 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Anyone have a list (or know of a list) of plugins...

...describing which are C plugins and which are Java plugins?

Thanks,

Rick

ars/itsm/cmdb 8.1
SQL 2008

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Where the Answers Are, and have been for 20 years

___
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Where the Answers Are, and have been for 20 years

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Re: A little bit early for Halloween or a little late for Friday the 13th

2013-09-20 Thread Joe D'Souza
What environment are you  facing that on? Dev? Test/QA/Staging? Prod?

Even if it is production, since its only an active link - less of an impact
as opposed to a filter, delete the offending AL, re-cache the Mid-Tier and
see if it still shows up or fires..

Take a backup of the AL before deleting.

If it still fires post deleting, then I may have a few suggestions to look
up in the data tables where data related to active links is stored.. I'd
need to know what actions are in it to be able to guide you to what you
should be looking for.

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

This is a copy/paste of the name.
And this is a new application that only exists only on a dev server. 
nowhere else.
I wish it would have been that simple
Thank you,

Pascale Sterrett

Kenavo ar wech all




jdso...@shyle.net 
Sent by: arslist@ARSLIST.ORG
09/20/2013 10:47 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






Or you man *think* it's the same active link because it almost looks 
similar
to a human eye. Did you look at your AL log by looking for the AL name by
doing a find by the exact name? There must be a sort of a duplicate with a
similar name that you are seeing in your logs that is firing?

Or maybe you are disabling it in one environment and testing results in
another?

Cheers

Joe



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

That was one of our first step.  And did not change anything.





taufc...@gmail.com 
Sent by: arslist@ARSLIST.ORG
09/20/2013 08:48 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






It sounds like an issue with the server cache getting jacked up. I
wonder what would've happened if you re-enabled the AL. That would
force a recache (I think).

Tauf Chowdhury

 On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com 
pascale.sterr...@daimler.com wrote:

 Hi all,

 This will sound like a Friday joke but it is not

 We just have a little bit of the spooky weird one here. And I wonder if
 anyone else had this kind of weird behavior.
 I just want to know if there is a step of cache clearing/cleaning we
 missed

 We are 100% custom apps.
 7.6.4 SP5 mainly WUT
 MSSQL 2005
 Win 2003

 We are not using Best Practice Mode. So no Overlay

 #1 Weird occurrence:

 My colleague disabled an Active Link. But still it is triggering. In the
 logs, we see the AL being triggered.  It is the same name but with a 
bunch
 of numbers following the name.  If we do a search on Dev studio for that
 particular name with those  number we can't find it.  Just the one 
without
 the numbers.  And that one is disabled in both Dev and Best Practice 
Mode.

 Regardless of restarting the server, closing the WUT and relogin, 
clearing
 the WUT cache, the AL regardless is triggering and showing up in the 
Logs.


 #2 occurrence
 I deleted an AL (different one).  Still in Dev mode.  The AL still
 triggered. Still showed in the logs.
 Regardless of restarting the server, closing the WUT and relogin, 
clearing
 the WUT cache, the AL regardless is triggering and showing up in the 
Logs.

 But if I looked for it in dev studio it was no longer there.

 #3
 This morning, the deleted AL is no longer showing in the logs and all is
 working fine for now...


 Anyone experienced ghostly AL?


 Thank you,

 Pascale Sterrett
 Kenavo ar wech all


 If you are not the intended addressee, please inform us immediately that 

you have received this e-mail in error, and delete it. We thank you for 
your cooperation.
 

___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years


___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years



If you are not the intended addressee, please inform us immediately that 
you
have received this e-mail in error, and delete it. We thank you for your
cooperation. 

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Where the Answers Are, and have been for 20 years


Re: A little bit early for Halloween or a little late for Friday the 13th

2013-09-20 Thread pascale . sterrett
no server group. 
No load balancing cache issue either.

Further testing.  On the WUT, the disabled AL is no longer firing... we 
are making progress.  But on the Mid Tier it is still firing, with the AL 
showing in the log with the same name as in dev studio, but with the 
number 1379705620484150 at the end of the name.





bauti...@bullcreek.com 
Sent by: arslist@ARSLIST.ORG
09/20/2013 01:01 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






** If you are running a server group in DEV (great but not common in my 
experience), and you want to synch server cache across all the servers in 
the group then you would want to run the arsignal command:
arsignal (arsignal.exe)
Description 
 
The arsignal utility forces an AR System server to load or reload 
 
 
information. The process can be run on any machine.
Synopsis 
 
arsignal {-c|-g|-l|-a} server_name[:port][sigArgument] 
 
The server name identifies the server that is to reload information. If a 
TCP
port is to be specified as well (needed if the server does not register 
with
AR System Portmapper), it is appended to the server name, separated by a
colon. The string 
 
sigArgument is applicable when using the -a option. 
 

From: pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday 
the 13th

One is a WUT issue, the other on the Mid Tier.
The deleted AL that kept showing up was on the WUT only. That one all by 
itself is fixed. The Deleted AL is not longer showing up in the logs. 
With absolutely nothing being done on our side.
(I can hear the twilight zone music playing in the background)

The other AL, beind disabled but still triggering, is for both WUT and Mid 

Tier apps. So that one, may be a load balancing issue. We will look into 
that one.




dave.shell...@te.com 
Sent by: arslist@ARSLIST.ORG
09/20/2013 12:18 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






Pascale,

You said this was the Windows User Tool? If so were all windows for that 
form closed before loading the form again? 

I've gotten bite once or twice by forgetting I had the form open in 
another window in the WUT. 

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday 
the 13th

Hi Joe,

That is Dev and it is a simple set field, which I know exactly where and 
what to look for at the DB level. I just don't want to go there at this 
point. 

I am trying to find out (if possible) what happened (and why). If there 
is a step we missed on the cleaning/flushing, bitting the head of the 
chicken, spinning on our heads, incantations, etc. If anyone else 
encountered something similar. There is obviously something corrupted.




jdso...@shyle.net
Sent by: arslist@ARSLIST.ORG
09/20/2013 11:29 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






What environment are you facing that on? Dev? Test/QA/Staging? Prod?

Even if it is production, since its only an active link - less of an 
impact
as opposed to a filter, delete the offending AL, re-cache the Mid-Tier and
see if it still shows up or fires..

Take a backup of the AL before deleting.

If it still fires post deleting, then I may have a few suggestions to look
up in the data tables where data related to active links is stored.. I'd
need to know what actions are in it to be able to guide you to what you
should be looking for.

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

This is a copy/paste of the name.
And this is a new application that only exists only on a dev server. 
nowhere else.
I wish it would have been that simple
Thank you,

Pascale Sterrett

Kenavo ar wech all




jdso...@shyle.net 
Sent by: arslist@ARSLIST.ORG
09/20/2013 10:47 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






Or you man *think* it's the same active link because it almost looks 
similar
to a human eye. Did you look at your AL log by looking for the AL name by
doing a find by the exact name? There must be a sort of a duplicate with a
similar name that you are seeing in your logs that is firing?

Or maybe you are disabling 

Re: A little bit early for Halloween or a little late for Friday the 13th

2013-09-20 Thread Joe D'Souza
The mid-tier cache is somehow not being reset. One thing I can think of is
that if you have changed the user that starts the web server, and that user
can read the old cache but cant write or update it and the directory the
cache gets built in, that could potentially happen..

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 4:13 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

no server group. 
No load balancing cache issue either.

Further testing.  On the WUT, the disabled AL is no longer firing... we 
are making progress.  But on the Mid Tier it is still firing, with the AL 
showing in the log with the same name as in dev studio, but with the 
number 1379705620484150 at the end of the name.





bauti...@bullcreek.com 
Sent by: arslist@ARSLIST.ORG
09/20/2013 01:01 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






** If you are running a server group in DEV (great but not common in my 
experience), and you want to synch server cache across all the servers in 
the group then you would want to run the arsignal command:
arsignal (arsignal.exe)
Description 
 
The arsignal utility forces an AR System server to load or reload 
 
 
information. The process can be run on any machine.
Synopsis 
 
arsignal {-c|-g|-l|-a} server_name[:port][sigArgument] 
 
The server name identifies the server that is to reload information. If a 
TCP
port is to be specified as well (needed if the server does not register 
with
AR System Portmapper), it is appended to the server name, separated by a
colon. The string 
 
sigArgument is applicable when using the -a option. 
 

From: pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday 
the 13th

One is a WUT issue, the other on the Mid Tier.
The deleted AL that kept showing up was on the WUT only. That one all by 
itself is fixed. The Deleted AL is not longer showing up in the logs. 
With absolutely nothing being done on our side.
(I can hear the twilight zone music playing in the background)

The other AL, beind disabled but still triggering, is for both WUT and Mid 

Tier apps. So that one, may be a load balancing issue. We will look into 
that one.




dave.shell...@te.com 
Sent by: arslist@ARSLIST.ORG
09/20/2013 12:18 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






Pascale,

You said this was the Windows User Tool? If so were all windows for that 
form closed before loading the form again? 

I've gotten bite once or twice by forgetting I had the form open in 
another window in the WUT. 

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday 
the 13th

Hi Joe,

That is Dev and it is a simple set field, which I know exactly where and 
what to look for at the DB level. I just don't want to go there at this 
point. 

I am trying to find out (if possible) what happened (and why). If there 
is a step we missed on the cleaning/flushing, bitting the head of the 
chicken, spinning on our heads, incantations, etc. If anyone else 
encountered something similar. There is obviously something corrupted.




jdso...@shyle.net
Sent by: arslist@ARSLIST.ORG
09/20/2013 11:29 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






What environment are you facing that on? Dev? Test/QA/Staging? Prod?

Even if it is production, since its only an active link - less of an 
impact
as opposed to a filter, delete the offending AL, re-cache the Mid-Tier and
see if it still shows up or fires..

Take a backup of the AL before deleting.

If it still fires post deleting, then I may have a few suggestions to look
up in the data tables where data related to active links is stored.. I'd
need to know what actions are in it to be able to guide you to what you
should be looking for.

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

This is a copy/paste of the name.
And this is a new application that only exists only on a dev server. 
nowhere else.
I wish it would have been that simple

Re: A little bit early for Halloween or a little late for Friday the 13th

2013-09-20 Thread Shellman, David
Pascale,

You said this was the Windows User Tool?  If so were all windows for that form 
closed before loading the form again?  

I've gotten bite once or twice by forgetting I had the form open in another 
window in the WUT.  

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday the 
13th

Hi Joe,

That is Dev and it is a simple set field, which I know exactly where and what 
to look for at the DB level.  I just don't want to go there at this point. 

I am trying to find out (if possible) what happened (and why).  If there is a 
step we missed on the cleaning/flushing, bitting the head of the chicken, 
spinning on our heads, incantations, etc.  If anyone else encountered something 
similar. There is obviously something corrupted.




jdso...@shyle.net
Sent by: arslist@ARSLIST.ORG
09/20/2013 11:29 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






What environment are you  facing that on? Dev? Test/QA/Staging? Prod?

Even if it is production, since its only an active link - less of an 
impact
as opposed to a filter, delete the offending AL, re-cache the Mid-Tier and
see if it still shows up or fires..

Take a backup of the AL before deleting.

If it still fires post deleting, then I may have a few suggestions to look
up in the data tables where data related to active links is stored.. I'd
need to know what actions are in it to be able to guide you to what you
should be looking for.

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

This is a copy/paste of the name.
And this is a new application that only exists only on a dev server. 
nowhere else.
I wish it would have been that simple
Thank you,

Pascale Sterrett

Kenavo ar wech all




jdso...@shyle.net 
Sent by: arslist@ARSLIST.ORG
09/20/2013 10:47 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






Or you man *think* it's the same active link because it almost looks 
similar
to a human eye. Did you look at your AL log by looking for the AL name by
doing a find by the exact name? There must be a sort of a duplicate with a
similar name that you are seeing in your logs that is firing?

Or maybe you are disabling it in one environment and testing results in
another?

Cheers

Joe



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

That was one of our first step.  And did not change anything.





taufc...@gmail.com 
Sent by: arslist@ARSLIST.ORG
09/20/2013 08:48 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






It sounds like an issue with the server cache getting jacked up. I
wonder what would've happened if you re-enabled the AL. That would
force a recache (I think).

Tauf Chowdhury

 On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com 
pascale.sterr...@daimler.com wrote:

 Hi all,

 This will sound like a Friday joke but it is not

 We just have a little bit of the spooky weird one here. And I wonder if
 anyone else had this kind of weird behavior.
 I just want to know if there is a step of cache clearing/cleaning we
 missed

 We are 100% custom apps.
 7.6.4 SP5 mainly WUT
 MSSQL 2005
 Win 2003

 We are not using Best Practice Mode. So no Overlay

 #1 Weird occurrence:

 My colleague disabled an Active Link. But still it is triggering. In the
 logs, we see the AL being triggered.  It is the same name but with a 
bunch
 of numbers following the name.  If we do a search on Dev studio for that
 particular name with those  number we can't find it.  Just the one 
without
 the numbers.  And that one is disabled in both Dev and Best Practice 
Mode.

 Regardless of restarting the server, closing the WUT and relogin, 
clearing
 the WUT cache, the AL regardless is triggering and showing up in the 
Logs.


 #2 occurrence
 I deleted an AL (different one).  Still in Dev mode.  The AL still
 triggered. Still showed in the logs.
 Regardless of restarting the server, closing the WUT and relogin, 
clearing
 the WUT cache, the AL regardless is triggering and showing up in the 
Logs.

 But if I looked for 

Re: A little bit early for Halloween or a little late for Friday the 13th

2013-09-20 Thread PHIL BAUTISTA
If you are running a server group in DEV (great but not common in my 
experience), and you want to synch server cache across all the servers in 
the group then you would want to run the arsignal command:
 arsignal (arsignal.exe)  Description  The arsignal utility forces an 
AR System server to load or reload  

  

  information. The process can be run on any machine. 

  Synopsis  arsignal {-c|-g|-l|-a} server_name[:port][sigArgument]  

  

  The server name identifies the server that is to reload information. If a 
TCP port is to be specified as well (needed if the server does not register 
with AR System Portmapper), it is appended to the server name, separated by 
a 

colon. The string   

   

sigArgument is applicable when using the -a option.  

  


 From: pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 2:52 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday 
the 13th

One is a WUT issue, the other on the Mid Tier.
The deleted AL that kept showing up was on the WUT only. That one all by 
itself is fixed. The Deleted AL is not longer showing up in the logs. 
With absolutely nothing being done on our side.
(I can hear the twilight zone music playing in the background)

The other AL, beind disabled but still triggering, is for both WUT and Mid 

Tier apps. So that one, may be a load balancing issue. We will look into 
that one.

dave.shell...@te.com 
Sent by: arslist@ARSLIST.ORG
09/20/2013 12:18 PM
Please respond to
arslist@ARSLIST.ORG

To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th

Pascale,

You said this was the Windows User Tool? If so were all windows for that 
form closed before loading the form again? 

I've gotten bite once or twice by forgetting I had the form open in 
another window in the WUT. 

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday 
the 13th

Hi Joe,

That is Dev and it is a simple set field, which I know exactly where and 
what to look for at the DB level. I just don't want to go there at this 
point. 

I am trying to find out (if possible) what happened (and why). If there 
is a step we missed on the cleaning/flushing, bitting the head of the 
chicken, spinning on our heads, incantations, etc. If anyone else 
encountered something similar. There is obviously something corrupted.

jdso...@shyle.net
Sent by: arslist@ARSLIST.ORG
09/20/2013 11:29 AM
Please respond to
arslist@ARSLIST.ORG

To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th

What environment are you facing that on? Dev? Test/QA/Staging? Prod?

Even if it is production, since its only an active link - less of an 
impact
as opposed to a filter, delete the offending AL, re-cache the Mid-Tier and
see if it still shows up or fires..

Take a backup of the AL before deleting.

If it still fires post deleting, then I may have a few suggestions to look
up in the data tables where data related to active links is stored.. I'd
need to know what actions are in it to be able to guide you to what you
should be looking for.

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

This is a copy/paste of the name.
And this is a new application that only exists only on a dev server. 
nowhere else.
I wish it would have been that simple
Thank you,

Pascale Sterrett

Kenavo ar wech all

jdso...@shyle.net 
Sent by: arslist@ARSLIST.ORG
09/20/2013 10:47 AM
Please respond to
arslist@ARSLIST.ORG

To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th

Or you man *think* it's the same active link because it almost looks 
similar
to a human eye. Did you look at your AL log by looking for the AL name by
doing a find by the exact name? There must be a sort of a duplicate with a
similar name that you are seeing in your logs that is firing?

Or maybe you are disabling it in one environment and testing results in
another?

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

That was one of our first step. And did not change anything.

taufc...@gmail.com 
Sent by: arslist@ARSLIST.ORG
09/20/2013 08:48 AM
Please 

Re: Question on WWRUG2013 (anyone talking about mobilization)

2013-09-20 Thread Shellman, David
There are sessions on MyIT and a session by Mobile reach.

Dave
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter
Sent: Friday, September 20, 2013 11:12 AM
To: arslist@ARSLIST.ORG
Subject: Question on WWRUG2013 (anyone talking about mobilization)

**
Hi all,

Happy Friday.

I was looking at the new app for RUG and did not see any sessions on 
mobilization. I just wanted to see in my old age, if I missed anything.

Also my son, who is a newbie app programmer sent me this old joke ( I changed 
it a little for our world)

A man was crossing a road one day when a frog called out to him and said, If 
you kiss me, I'll turn into a beautiful princess. He bent over, picked up the 
frog, and put it in his pocket.

The frog spoke up again and said, If you kiss me and turn me back into a 
beautiful princess, I will tell everyone how smart and brave you are and how 
you are my hero. The man took the frog out of his pocket, smiled at it, and 
returned it to his pocket.

The frog spoke up again and said, If you kiss me and turn me back into a 
beautiful princess, I will be your loving companion for an entire week. The 
man took the frog out of his pocket, smiled at it, and returned it to his 
pocket.

The frog then cried out, If you kiss me and turn me back into a princess, I'll 
stay with you for a year and do ANYTHING you want. Again the man took the frog 
out, smiled at it, and put it back into his pocket.

Finally, the frog asked, What is the matter? I've told you I'm a beautiful 
princess, that I'll stay with you for a year and do anything you want. Why 
won't you kiss me?

The man said, Look, I'm a Remedy consultant. I don't have time for a 
girlfriend, but a talking frog is cool.
_ARSlist: Where the Answers Are and have been for 20 years_

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Re: A little bit early for Halloween or a little late for Friday the 13th

2013-09-20 Thread pascale . sterrett
One is a WUT issue, the other on the Mid Tier.
The deleted AL that kept showing up was on the WUT only. That one all by 
itself is fixed.  The Deleted AL is not longer showing up in the logs. 
With absolutely nothing being done on our side.
(I can hear the twilight zone music playing in the background)

The other AL, beind disabled but still triggering, is for both WUT and Mid 
Tier apps.  So that one, may be a load balancing issue. We will look into 
that one.




dave.shell...@te.com 
Sent by: arslist@ARSLIST.ORG
09/20/2013 12:18 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






Pascale,

You said this was the Windows User Tool?  If so were all windows for that 
form closed before loading the form again? 

I've gotten bite once or twice by forgetting I had the form open in 
another window in the WUT. 

Dave

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday 
the 13th

Hi Joe,

That is Dev and it is a simple set field, which I know exactly where and 
what to look for at the DB level.  I just don't want to go there at this 
point. 

I am trying to find out (if possible) what happened (and why).  If there 
is a step we missed on the cleaning/flushing, bitting the head of the 
chicken, spinning on our heads, incantations, etc.  If anyone else 
encountered something similar. There is obviously something corrupted.




jdso...@shyle.net
Sent by: arslist@ARSLIST.ORG
09/20/2013 11:29 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






What environment are you  facing that on? Dev? Test/QA/Staging? Prod?

Even if it is production, since its only an active link - less of an 
impact
as opposed to a filter, delete the offending AL, re-cache the Mid-Tier and
see if it still shows up or fires..

Take a backup of the AL before deleting.

If it still fires post deleting, then I may have a few suggestions to look
up in the data tables where data related to active links is stored.. I'd
need to know what actions are in it to be able to guide you to what you
should be looking for.

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

This is a copy/paste of the name.
And this is a new application that only exists only on a dev server. 
nowhere else.
I wish it would have been that simple
Thank you,

Pascale Sterrett

Kenavo ar wech all




jdso...@shyle.net 
Sent by: arslist@ARSLIST.ORG
09/20/2013 10:47 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






Or you man *think* it's the same active link because it almost looks 
similar
to a human eye. Did you look at your AL log by looking for the AL name by
doing a find by the exact name? There must be a sort of a duplicate with a
similar name that you are seeing in your logs that is firing?

Or maybe you are disabling it in one environment and testing results in
another?

Cheers

Joe



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

That was one of our first step.  And did not change anything.





taufc...@gmail.com 
Sent by: arslist@ARSLIST.ORG
09/20/2013 08:48 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






It sounds like an issue with the server cache getting jacked up. I
wonder what would've happened if you re-enabled the AL. That would
force a recache (I think).

Tauf Chowdhury

 On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com 
pascale.sterr...@daimler.com wrote:

 Hi all,

 This will sound like a Friday joke but it is not

 We just have a little bit of the spooky weird one here. And I wonder if
 anyone else had this kind of weird behavior.
 I just want to know if there is a step of cache clearing/cleaning we
 missed

 We are 100% custom apps.
 7.6.4 SP5 mainly WUT
 MSSQL 2005
 Win 2003

 We are not using Best Practice Mode. So no Overlay

 #1 Weird occurrence:

 My colleague disabled an Active Link. But still it is triggering. In the
 logs, we see the AL being triggered.  It is the same name but 

Re: Ad hoc Task sequencing.

2013-09-20 Thread Ken Pritchard
There is a field on the task form for sequence - you could let the users set
that when they create the Ad-Hoc task.  If the tasks are part of a change,
there are also arrows on the right side of the task window that allows you
to move the sequence of the task up or down.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark
Sent: Friday, September 20, 2013 3:47 PM
To: arslist@ARSLIST.ORG
Subject: Ad hoc Task sequencing.

 

** 

Hi All  TGIF,

 

Typically it is Friday afternoon when things get quiet and I have the
opportunity to dig a little deeper into how ITSM works under the hood. Today
the topic is ad hoc tasks and sequencing. If I create a task, it gets
assigned Sequence 1. If I create another task, it gets assigned Sequence 2.
Task 2 only gets assigned after task 1 is closed. This is pretty cool but is
not always what I want to do.  In some cases I might want both task out at
the same time so they should both be Sequence 1. Or I might have realized
that the second task I created needs to be completed first.

 

So the question is: how do you manage the sequencing on a ad hoc task?
Either as a default or at runtime. I have been through the documentation and
Customer Config and have not stumbled upon the answer.

 

ARS 7.6.04 SP3

ITSM 7.6.04 SP3

 

Thanks

Mark

 

 

Mark Brittain

Remedy Developer

ITILv3 Continual Service Improvement

NaviSite - A Time Warner Cable Company

mbritt...@navisite.com mailto:mbritt...@navisite.com 

Office: 315-634-9337

Mobile: 315-882.5360



 

 

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This E-mail and any of its attachments may contain Time Warner Cable
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the intended recipient of this E-mail, you are hereby notified that any
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contents of and attachments to this E-mail is strictly prohibited and may be
unlawful. If you have received this E-mail in error, please notify the
sender immediately and permanently delete the original and any copy of this
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_ARSlist: Where the Answers Are and have been for 20 years_ 


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image001.gif

A little bit early for Halloween or a little late for Friday the 13th

2013-09-20 Thread pascale . sterrett
Hi all,

This will sound like a Friday joke but it is not

We just have a little bit of the spooky weird one here. And I wonder if 
anyone else had this kind of weird behavior. 
I just want to know if there is a step of cache clearing/cleaning we 
missed

We are 100% custom apps.
7.6.4 SP5 mainly WUT 
MSSQL 2005
Win 2003

We are not using Best Practice Mode. So no Overlay

#1 Weird occurrence:

My colleague disabled an Active Link. But still it is triggering. In the 
logs, we see the AL being triggered.  It is the same name but with a bunch 
of numbers following the name.  If we do a search on Dev studio for that 
particular name with those  number we can't find it.  Just the one without 
the numbers.  And that one is disabled in both Dev and Best Practice Mode.

Regardless of restarting the server, closing the WUT and relogin, clearing 
the WUT cache, the AL regardless is triggering and showing up in the Logs. 


#2 occurrence
I deleted an AL (different one).  Still in Dev mode.  The AL still 
triggered. Still showed in the logs. 
Regardless of restarting the server, closing the WUT and relogin, clearing 
the WUT cache, the AL regardless is triggering and showing up in the Logs. 

But if I looked for it in dev studio it was no longer there.

#3
This morning, the deleted AL is no longer showing in the logs and all is 
working fine for now...


Anyone experienced ghostly AL?


Thank you,

Pascale Sterrett
Kenavo ar wech all


If you are not the intended addressee, please inform us immediately that you 
have received this e-mail in error, and delete it. We thank you for your 
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Re: [EXTERNAL] Re: WWRUG13 Question

2013-09-20 Thread Tauf Chowdhury
Joe,
A monitor. 14. Here's a link.
http://www.amazon.com/gp/aw/d/B005L2NA54

Tauf Chowdhury

On Sep 20, 2013, at 12:05 PM, Joe D'Souza jdso...@shyle.net wrote:

**

Did you mean a monitor or a projector? If a monitor, what is the screen
size of the one you are talking about?



Joe


 --

*From:* Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Tauf
Chowdhury
*Sent:* Friday, September 20, 2013 1:58 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: [EXTERNAL] Re: WWRUG13 Question



Joe, a lot of laptops now come with both hdmi and VGA and of course USB. A
lot of projectors also support these technologies so as long as you have
the ports, you should be able to leverage them to do why you suggest.

FYI, Lenovo makes a great USB powered monitor that is great for the road
warriors. $160 on Amazon. :) Now that I have one, I won't be able to let it
go.

Thanks to Jason Bess for that.

Tauf Chowdhury


On Sep 20, 2013, at 11:53 AM, Joe D'Souza jdso...@shyle.net wrote:

 **

What would be cool is if there was a way (maybe there is already by
leveraging the same technology as the docking device) to do an extended
display while projecting from two projectors, when demoing stuff from 2
different apps working with each other without minimizing either one..



Joe


 --

*From:* Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Jason
Miller
*Sent:* Friday, September 20, 2013 12:16 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: [EXTERNAL] Re: WWRUG13 Question



**

The wide format projectors are starting to catch on.  It will probably be a
little while before it is the norm though.



Also in the works are laser projectors :)  Lasers are cool!  I miss running
the YAG and C02 http://www.weldmac.com/laser-welding.html.  Admittedly you
don't see the pretty beams with these but it is way cool to use light to
cut metal!



On Thu, Sep 19, 2013 at 6:55 PM, arslist arsl...@danielbloom.ca wrote:

**

Sadly the resolution for the Fairmont PSAV services is 1280 X 800.



Get used to it, PSAV bought out their main competitor and are now something
silly like 80%+ of the market.



That is why people like me go “GACK, we could buy that TV and raffle it off
for less”.



Dan



*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
*Sent:* September 19, 2013 5:42 PM


*To:* arslist@ARSLIST.ORG
*Subject:* Re: [EXTERNAL] Re: WWRUG13 Question



**

That’s the nice thing about the 1920x1080 resolution! Fits most new
standard televisions..



You don’t usually get projectors to match that but there are a few
reasonably priced ones now in the market that you can get on that
resolution..



Joe


 --

*From:* Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *
d...@wwrug.com
*Sent:* Thursday, September 19, 2013 5:07 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: [EXTERNAL] Re: WWRUG13 Question



Thanks for the reminder Rick.



I am told that the health club has been totally rebuilt with all new
equipment.



My AV contract doesn’t tell me resolution of the projectors so I have asked
them for it.

My laptop is also 1920X1080 deliberately so that native resolution is
perfect for my 55” LCD TV screen.



Dan

11 days to go, 6 before I am there getting ready







*From:* Action Request System discussion list(ARSList) [
mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook
*Sent:* September 19, 2013 4:03 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: [EXTERNAL] Re: WWRUG13 Question



**

It's a full gym, treadmills, bikes, etc.  There were many non-functional or
dysfunctional machines last year, something Dan said he mentioned to the
hotel.

Also, if you join the Fairmont President's club (free), they will loan you
workout gear, including shoes.

Rick

On Sep 19, 2013 12:57 PM, Sanford, Claire 
claire.sanf...@memorialhermann.org wrote:

**

Does anyone know what kind of work out equipment they have at the hotel?
I’m not asking for me… someone asked me and shamefully… I have no idea…



My day at WWRUG:



Wake up

Shower

Get Dressed

Check work

Go to opening day session

Go to session

Go to lunch

Go to session

Go to session

Go to evening thing

Go to other evening thing

Go to room

Check work

Go to bed

Start over…



*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza
*Sent:* Thursday, September 19, 2013 2:49 PM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: [EXTERNAL] Re: WWRUG13 Question



**

On 1920x1080 you know you do not need an external monitor. It’s a luxury if
you have it.



But lower than that I have always had the need for an extended monitor. Its
hard to develop without one.. At least I feel so..



Or maybe its just that I need a 

Question on WWRUG2013 (anyone talking about mobilization)

2013-09-20 Thread Howard Richter
Hi all,

 

Happy Friday.

 

I was looking at the new app for RUG and did not see any sessions on
mobilization. I just wanted to see in my old age, if I missed anything.

 

Also my son, who is a newbie app programmer sent me this old joke ( I
changed it a little for our world)

 

A man was crossing a road one day when a frog called out to him and said,
If you kiss me, I'll turn into a beautiful princess. He bent over, picked
up the frog, and put it in his pocket. 

The frog spoke up again and said, If you kiss me and turn me back into a
beautiful princess, I will tell everyone how smart and brave you are and how
you are my hero. The man took the frog out of his pocket, smiled at it, and
returned it to his pocket. 

The frog spoke up again and said, If you kiss me and turn me back into a
beautiful princess, I will be your loving companion for an entire week. The
man took the frog out of his pocket, smiled at it, and returned it to his
pocket. 

The frog then cried out, If you kiss me and turn me back into a princess,
I'll stay with you for a year and do ANYTHING you want. Again the man took
the frog out, smiled at it, and put it back into his pocket. 

Finally, the frog asked, What is the matter? I've told you I'm a beautiful
princess, that I'll stay with you for a year and do anything you want. Why
won't you kiss me? 

The man said, Look, I'm a Remedy consultant. I don't have time for a
girlfriend, but a talking frog is cool.


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Re: A little bit early for Halloween or a little late for Friday the 13th

2013-09-20 Thread pascale . sterrett
This is a copy/paste of the name.
And this is a new application that only exists only on a dev server. 
nowhere else.
I wish it would have been that simple
Thank you,

Pascale Sterrett

Kenavo ar wech all




jdso...@shyle.net 
Sent by: arslist@ARSLIST.ORG
09/20/2013 10:47 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






Or you man *think* it's the same active link because it almost looks 
similar
to a human eye. Did you look at your AL log by looking for the AL name by
doing a find by the exact name? There must be a sort of a duplicate with a
similar name that you are seeing in your logs that is firing?

Or maybe you are disabling it in one environment and testing results in
another?

Cheers

Joe



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

That was one of our first step.  And did not change anything.





taufc...@gmail.com 
Sent by: arslist@ARSLIST.ORG
09/20/2013 08:48 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






It sounds like an issue with the server cache getting jacked up. I
wonder what would've happened if you re-enabled the AL. That would
force a recache (I think).

Tauf Chowdhury

 On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com 
pascale.sterr...@daimler.com wrote:

 Hi all,

 This will sound like a Friday joke but it is not

 We just have a little bit of the spooky weird one here. And I wonder if
 anyone else had this kind of weird behavior.
 I just want to know if there is a step of cache clearing/cleaning we
 missed

 We are 100% custom apps.
 7.6.4 SP5 mainly WUT
 MSSQL 2005
 Win 2003

 We are not using Best Practice Mode. So no Overlay

 #1 Weird occurrence:

 My colleague disabled an Active Link. But still it is triggering. In the
 logs, we see the AL being triggered.  It is the same name but with a 
bunch
 of numbers following the name.  If we do a search on Dev studio for that
 particular name with those  number we can't find it.  Just the one 
without
 the numbers.  And that one is disabled in both Dev and Best Practice 
Mode.

 Regardless of restarting the server, closing the WUT and relogin, 
clearing
 the WUT cache, the AL regardless is triggering and showing up in the 
Logs.


 #2 occurrence
 I deleted an AL (different one).  Still in Dev mode.  The AL still
 triggered. Still showed in the logs.
 Regardless of restarting the server, closing the WUT and relogin, 
clearing
 the WUT cache, the AL regardless is triggering and showing up in the 
Logs.

 But if I looked for it in dev studio it was no longer there.

 #3
 This morning, the deleted AL is no longer showing in the logs and all is
 working fine for now...


 Anyone experienced ghostly AL?


 Thank you,

 Pascale Sterrett
 Kenavo ar wech all


 If you are not the intended addressee, please inform us immediately that 

you have received this e-mail in error, and delete it. We thank you for 
your cooperation.
 

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Ad hoc Task sequencing.

2013-09-20 Thread Brittain, Mark
Hi All  TGIF,

Typically it is Friday afternoon when things get quiet and I have the 
opportunity to dig a little deeper into how ITSM works under the hood. Today 
the topic is ad hoc tasks and sequencing. If I create a task, it gets assigned 
Sequence 1. If I create another task, it gets assigned Sequence 2.  Task 2 only 
gets assigned after task 1 is closed. This is pretty cool but is not always 
what I want to do.  In some cases I might want both task out at the same time 
so they should both be Sequence 1. Or I might have realized that the second 
task I created needs to be completed first.

So the question is: how do you manage the sequencing on a ad hoc task? Either 
as a default or at runtime. I have been through the documentation and Customer 
Config and have not stumbled upon the answer.

ARS 7.6.04 SP3
ITSM 7.6.04 SP3

Thanks
Mark


Mark Brittain
Remedy Developer
ITILv3 Continual Service Improvement
NaviSite - A Time Warner Cable Company
mbritt...@navisite.commailto:mbritt...@navisite.com
Office: 315-634-9337
Mobile: 315-882.5360
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inline: image001.gif

Re: [EXTERNAL] Re: WWRUG13 Question

2013-09-20 Thread Sanford, Claire
Ahhh that is Friday afternoon at 1:30pm when the conference is over  :)

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION 
OPERATIONS
Sent: Friday, September 20, 2013 7:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13 Question

You forgot to add time for your spa treatments!  ;)

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire
Sent: Thursday, September 19, 2013 3:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13 Question

** 

Does anyone know what kind of work out equipment they have at the hotel?
I'm not asking for me... someone asked me and shamefully... I have no
idea... 

 

My day at WWRUG:

 

Wake up

Shower

Get Dressed

Check work

Go to opening day session

Go to session

Go to lunch

Go to session

Go to session

Go to evening thing

Go to other evening thing

Go to room

Check work

Go to bed

Start over...

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, September 19, 2013 2:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Re: WWRUG13 Question

 

** 

On 1920x1080 you know you do not need an external monitor. It's a luxury
if you have it.

 

But lower than that I have always had the need for an extended monitor.
Its hard to develop without one.. At least I feel so..

 

Or maybe its just that I need a vision check :-)

 

Joe

 

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Thursday, September 19, 2013 3:30 PM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Re: [EXTERNAL] Re: WWRUG13 Question

 

** 

Although it works well to demonstrate that you can develop at a lower
resolution and without an extra monitor :)

 

On Thu, Sep 19, 2013 at 12:22 PM, Joe D'Souza jdso...@shyle.net wrote:

** 

Was a typo. I meant 1920x1080..

 

My Personal laptop is that resolution and it means I have to adjust to a
smaller resolution when displaying it on a smaller resolution screen.
While that's generally OK most of the time, it gets to be a little more
of an inconvenience when demonstrating stuff from the Dev Studio which
is a Real Estate hungry beast..

 

Joe

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Thursday, September 19, 2013 3:12 PM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 


Subject: Re: [EXTERNAL] Re: WWRUG13 Question

 

Thanks, Joe - I love a guy who gives specific technical detail.  ;)

 

I don't actually recall the resolution of my laptop, but can check that
this weekend when I start practicing my presentation.  I don't think
it's 1950 x 1080.  

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Reporting Specialist

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza
Sent: Thursday, September 19, 2013 12:51 PM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Re: [EXTERNAL] Re: WWRUG13 Question

 

** 

The way the podium is setup usually, the podium is already wired to a
projector and vocal devices like a mic etc. They do provide button mikes
in most halls. So unless you have a specific need to bring in your
projector (higher resolution than what is provided) then there is no
need for you to bring one. The one they provide does not have a
1950x1080 resolution but a step or two lower than that.

 

Would be nice to have 1950x1080 projectors for those presenting stuff
from the dev studio - for obvious reasons...

 

Joe

 



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Thursday, September 19, 2013 10:56 AM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Re: [EXTERNAL] Re: WWRUG13 Question

 

Already planning on that one.  Between my need to present and my need to
connect in to our network while we're gone and check a few things, I
can't see coming to WWRUG without a laptop.  But maybe you can see where
schlepping in a laptop and projector as well as clothes and toiletries
for 5 days starts to look a bit daunting and why I might be thinking
about how to lighten the load?

 

But I do appreciate the response - it's nice to know I'm not ignored.
:-)

 

Natalie Stroud

SAIC @ Sandia National Laboratories

ARS-ITSM Reporting Specialist

Albuquerque, NM USA

nkst...@sandia.gov

ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj
Sent: Wednesday, 

Re: A little bit early for Halloween or a little late for Friday the 13th

2013-09-20 Thread pascale . sterrett
Hi Joe,

That is Dev and it is a simple set field, which I know exactly where and 
what to look for at the DB level.  I just don't want to go there at this 
point. 

I am trying to find out (if possible) what happened (and why).  If there 
is a step we missed on the cleaning/flushing, bitting the head of the 
chicken, spinning on our heads, incantations, etc.  If anyone else 
encountered something similar. There is obviously something corrupted.




jdso...@shyle.net 
Sent by: arslist@ARSLIST.ORG
09/20/2013 11:29 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






What environment are you  facing that on? Dev? Test/QA/Staging? Prod?

Even if it is production, since its only an active link - less of an 
impact
as opposed to a filter, delete the offending AL, re-cache the Mid-Tier and
see if it still shows up or fires..

Take a backup of the AL before deleting.

If it still fires post deleting, then I may have a few suggestions to look
up in the data tables where data related to active links is stored.. I'd
need to know what actions are in it to be able to guide you to what you
should be looking for.

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

This is a copy/paste of the name.
And this is a new application that only exists only on a dev server. 
nowhere else.
I wish it would have been that simple
Thank you,

Pascale Sterrett

Kenavo ar wech all




jdso...@shyle.net 
Sent by: arslist@ARSLIST.ORG
09/20/2013 10:47 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






Or you man *think* it's the same active link because it almost looks 
similar
to a human eye. Did you look at your AL log by looking for the AL name by
doing a find by the exact name? There must be a sort of a duplicate with a
similar name that you are seeing in your logs that is firing?

Or maybe you are disabling it in one environment and testing results in
another?

Cheers

Joe



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

That was one of our first step.  And did not change anything.





taufc...@gmail.com 
Sent by: arslist@ARSLIST.ORG
09/20/2013 08:48 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






It sounds like an issue with the server cache getting jacked up. I
wonder what would've happened if you re-enabled the AL. That would
force a recache (I think).

Tauf Chowdhury

 On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com 
pascale.sterr...@daimler.com wrote:

 Hi all,

 This will sound like a Friday joke but it is not

 We just have a little bit of the spooky weird one here. And I wonder if
 anyone else had this kind of weird behavior.
 I just want to know if there is a step of cache clearing/cleaning we
 missed

 We are 100% custom apps.
 7.6.4 SP5 mainly WUT
 MSSQL 2005
 Win 2003

 We are not using Best Practice Mode. So no Overlay

 #1 Weird occurrence:

 My colleague disabled an Active Link. But still it is triggering. In the
 logs, we see the AL being triggered.  It is the same name but with a 
bunch
 of numbers following the name.  If we do a search on Dev studio for that
 particular name with those  number we can't find it.  Just the one 
without
 the numbers.  And that one is disabled in both Dev and Best Practice 
Mode.

 Regardless of restarting the server, closing the WUT and relogin, 
clearing
 the WUT cache, the AL regardless is triggering and showing up in the 
Logs.


 #2 occurrence
 I deleted an AL (different one).  Still in Dev mode.  The AL still
 triggered. Still showed in the logs.
 Regardless of restarting the server, closing the WUT and relogin, 
clearing
 the WUT cache, the AL regardless is triggering and showing up in the 
Logs.

 But if I looked for it in dev studio it was no longer there.

 #3
 This morning, the deleted AL is no longer showing in the logs and all is
 working fine for now...


 Anyone experienced ghostly AL?


 Thank you,

 Pascale Sterrett
 Kenavo ar wech all


 If you are not the intended addressee, please inform us immediately that 


you have received this e-mail in error, and delete it. We thank you for 
your cooperation.
 

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Re: A little bit early for Halloween or a little late for Friday the 13th

2013-09-20 Thread pascale . sterrett
hmmm.. Will verify that.




jdso...@shyle.net 
Sent by: arslist@ARSLIST.ORG
09/20/2013 12:19 PM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






The only thing that comes to my mind is sometimes in a load balanced
environment, some load balancers keep a copy of the mid-tier cache. Check
out with the load balancer guys to see if its doing that..

Cheers

Joe

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 3:05 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

Hi Joe,

That is Dev and it is a simple set field, which I know exactly where and 
what to look for at the DB level.  I just don't want to go there at this 
point. 

I am trying to find out (if possible) what happened (and why).  If there 
is a step we missed on the cleaning/flushing, bitting the head of the 
chicken, spinning on our heads, incantations, etc.  If anyone else 
encountered something similar. There is obviously something corrupted.




jdso...@shyle.net 
Sent by: arslist@ARSLIST.ORG
09/20/2013 11:29 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






What environment are you  facing that on? Dev? Test/QA/Staging? Prod?

Even if it is production, since its only an active link - less of an 
impact
as opposed to a filter, delete the offending AL, re-cache the Mid-Tier and
see if it still shows up or fires..

Take a backup of the AL before deleting.

If it still fires post deleting, then I may have a few suggestions to look
up in the data tables where data related to active links is stored.. I'd
need to know what actions are in it to be able to guide you to what you
should be looking for.

Cheers

Joe


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

This is a copy/paste of the name.
And this is a new application that only exists only on a dev server. 
nowhere else.
I wish it would have been that simple
Thank you,

Pascale Sterrett

Kenavo ar wech all




jdso...@shyle.net 
Sent by: arslist@ARSLIST.ORG
09/20/2013 10:47 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






Or you man *think* it's the same active link because it almost looks 
similar
to a human eye. Did you look at your AL log by looking for the AL name by
doing a find by the exact name? There must be a sort of a duplicate with a
similar name that you are seeing in your logs that is firing?

Or maybe you are disabling it in one environment and testing results in
another?

Cheers

Joe



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com
Sent: Friday, September 20, 2013 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: A little bit early for Halloween or a little late for Friday
the 13th

That was one of our first step.  And did not change anything.





taufc...@gmail.com 
Sent by: arslist@ARSLIST.ORG
09/20/2013 08:48 AM
Please respond to
arslist@ARSLIST.ORG


To
arslist@ARSLIST.ORG
cc

Subject
Re: A little bit early for Halloween or a little late for Friday the 13th






It sounds like an issue with the server cache getting jacked up. I
wonder what would've happened if you re-enabled the AL. That would
force a recache (I think).

Tauf Chowdhury

 On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com 
pascale.sterr...@daimler.com wrote:

 Hi all,

 This will sound like a Friday joke but it is not

 We just have a little bit of the spooky weird one here. And I wonder if
 anyone else had this kind of weird behavior.
 I just want to know if there is a step of cache clearing/cleaning we
 missed

 We are 100% custom apps.
 7.6.4 SP5 mainly WUT
 MSSQL 2005
 Win 2003

 We are not using Best Practice Mode. So no Overlay

 #1 Weird occurrence:

 My colleague disabled an Active Link. But still it is triggering. In the
 logs, we see the AL being triggered.  It is the same name but with a 
bunch
 of numbers following the name.  If we do a search on Dev studio for that
 particular name with those  number we can't find it.  Just the one 
without
 the numbers.  And that one is disabled in both Dev and Best Practice 
Mode.

 Regardless of restarting the server, closing the WUT and relogin, 
clearing
 the WUT cache, the AL regardless is triggering and showing up in the 
Logs.


 #2 occurrence
 I deleted an AL (different one).  Still in Dev 

Re: A little bit early for Halloween or a little late for Friday the 13th

2013-09-20 Thread Longwing, Lj
I've seen weird things in Dev Studio when you have object relationships
turned on and they get corruptedturning them off (but not restarting
the server) seems to fix the Dev Studio weirdness (must turn it back on
before restarting, or it needs to be rebuilt, but rebuilding it fixes the
reference problems)

I don't think you are dealing with a 're-cache' issue as Tauf suggested,
because you have restarted the server, which is the ultimate recache...

so I guess my recommendation would be to turn off object relationships,
restart, turn it back on, restartsee if it's fixed after turning it off
though.


On Fri, Sep 20, 2013 at 9:43 AM, pascale.sterr...@daimler.com wrote:

 Hi all,

 This will sound like a Friday joke but it is not

 We just have a little bit of the spooky weird one here. And I wonder if
 anyone else had this kind of weird behavior.
 I just want to know if there is a step of cache clearing/cleaning we
 missed

 We are 100% custom apps.
 7.6.4 SP5 mainly WUT
 MSSQL 2005
 Win 2003

 We are not using Best Practice Mode. So no Overlay

 #1 Weird occurrence:

 My colleague disabled an Active Link. But still it is triggering. In the
 logs, we see the AL being triggered.  It is the same name but with a bunch
 of numbers following the name.  If we do a search on Dev studio for that
 particular name with those  number we can't find it.  Just the one without
 the numbers.  And that one is disabled in both Dev and Best Practice Mode.

 Regardless of restarting the server, closing the WUT and relogin, clearing
 the WUT cache, the AL regardless is triggering and showing up in the Logs.


 #2 occurrence
 I deleted an AL (different one).  Still in Dev mode.  The AL still
 triggered. Still showed in the logs.
 Regardless of restarting the server, closing the WUT and relogin, clearing
 the WUT cache, the AL regardless is triggering and showing up in the Logs.

 But if I looked for it in dev studio it was no longer there.

 #3
 This morning, the deleted AL is no longer showing in the logs and all is
 working fine for now...


 Anyone experienced ghostly AL?


 Thank you,

 Pascale Sterrett
 Kenavo ar wech all


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Re: Server = crushed, not sure why

2013-09-20 Thread William Rentfrow
Okay, so this ended up being a continuous in-line job that was running.

We couldn't edit the job, so I deleted it. then restarted the servers.

The job started running again..no idea how or why.

So, how do you get rid of a NE job that doesn't exist and won't stop running?

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Friday, September 20, 2013 9:22 AM
To: arslist@ARSLIST.ORG
Subject: Re: Server = crushed, not sure why

**
Is arrecond running on the server or AIE? You can check the logs folder in 
atrium to see if the logs are showing anything or filling up with errors. Check 
escalations too (if you have them running on your admin box)

Tauf Chowdhury

On Sep 20, 2013, at 7:42 AM, William Rentfrow 
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com wrote:
**
Hi all -

SuSe Linux 7.6.04 ARS - running in a server group.

For the last week or so after the admin server comes up it immediately goes to 
99% CPU.  Running logs for 10 minutes I can see 47,000+ SELECT statements on 
CMDB Base Element and related classes (specifically BMC Impact).  All of these 
are being run by the Remedy Application Service.

However, no CMDB jobs are running that we can see - there are no recon jobs or 
normalization jobs at all.  AIE doesn't appear to be doing anything.  There 
don't appear to be any escalations or other obvious causes to this overhead.

I haven't had coffee yet, but so far I have no clever ideas why this is 
happening...

William Rentfrow
wrentf...@stratacominc.commailto:wrentf...@stratacominc.com
Office: 715-204-3061
Cell: 715-398-5056

_ARSlist: Where the Answers Are and have been for 20 years_

No virus found in this message.
Checked by AVG - www.avg.comhttp://www.avg.com
Version: 2013.0.3408 / Virus Database: 3222/6662 - Release Date: 09/13/13
Internal Virus Database is out of date.
_ARSlist: Where the Answers Are and have been for 20 years_

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Re: Anyone have a list (or know of a list) of plugins...

2013-09-20 Thread Joe Martin D'Souza
For getting just the list, the ar.conf file should be more than enough for 
plugins used by the AR Server and applications installed on it.


You could also probably try to identify most of their types from the 
configuration parameter name related to each of the plugin - I think most of 
them have the type in the configuration parameter name..


Cheers

Joe

-Original Message- 
From: Rick Phillips
Sent: Friday, September 20, 2013 1:28 PM Newsgroups: 
public.remedy.arsystem.general

To: arslist@ARSLIST.ORG
Subject: Anyone have a list (or know of a list) of plugins...

...describing which are C plugins and which are Java plugins?

Thanks,

Rick

ars/itsm/cmdb 8.1
SQL 2008

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Re: A little bit early for Halloween or a little late for Friday the 13th

2013-09-20 Thread Tauf Chowdhury
It sounds like an issue with the server cache getting jacked up. I
wonder what would've happened if you re-enabled the AL. That would
force a recache (I think).

Tauf Chowdhury

 On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com 
 pascale.sterr...@daimler.com wrote:

 Hi all,

 This will sound like a Friday joke but it is not

 We just have a little bit of the spooky weird one here. And I wonder if
 anyone else had this kind of weird behavior.
 I just want to know if there is a step of cache clearing/cleaning we
 missed

 We are 100% custom apps.
 7.6.4 SP5 mainly WUT
 MSSQL 2005
 Win 2003

 We are not using Best Practice Mode. So no Overlay

 #1 Weird occurrence:

 My colleague disabled an Active Link. But still it is triggering. In the
 logs, we see the AL being triggered.  It is the same name but with a bunch
 of numbers following the name.  If we do a search on Dev studio for that
 particular name with those  number we can't find it.  Just the one without
 the numbers.  And that one is disabled in both Dev and Best Practice Mode.

 Regardless of restarting the server, closing the WUT and relogin, clearing
 the WUT cache, the AL regardless is triggering and showing up in the Logs.


 #2 occurrence
 I deleted an AL (different one).  Still in Dev mode.  The AL still
 triggered. Still showed in the logs.
 Regardless of restarting the server, closing the WUT and relogin, clearing
 the WUT cache, the AL regardless is triggering and showing up in the Logs.

 But if I looked for it in dev studio it was no longer there.

 #3
 This morning, the deleted AL is no longer showing in the logs and all is
 working fine for now...


 Anyone experienced ghostly AL?


 Thank you,

 Pascale Sterrett
 Kenavo ar wech all


 If you are not the intended addressee, please inform us immediately that you 
 have received this e-mail in error, and delete it. We thank you for your 
 cooperation.
 ___
 UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
 Where the Answers Are, and have been for 20 years

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