Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
Kind of unfair to rub it in for those of us that work for a lot less than that! :-P On 9/11/13, David Charters da...@charterstechnologies.com wrote: $48.00/hr? Does anyone worth their Remedy salt work for that kind of rate? Maybe 2 x 48? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
(I should point out I work for a quasi-public organisation though.) On 9/20/13, Lisa Singh lisa.si...@gmail.com wrote: Kind of unfair to rub it in for those of us that work for a lot less than that! :-P On 9/11/13, David Charters da...@charterstechnologies.com wrote: $48.00/hr? Does anyone worth their Remedy salt work for that kind of rate? Maybe 2 x 48? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
send mail attached with a crystal report
Dear Listers, I installed AR System Server (Version 8.1) und CrystalReports Server 2011 on the same server and I can view reports on web. Is it possible to send these reports as an attachment via mail with the form AR System Email Messages? If yes, how can I do this? Best regards Christoph ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
On 9/13/13, Tauf Chowdhury taufc...@gmail.com wrote: I dunno Jesus. I'm not one to tow the BMC line but in the past 1.5 yrs, BMC support has really come around. I can get to the support groups necessary to resolve or troubleshoot my issue fairly quickly. When I started with Remedy 3 years ago, we opted for the OnDemand solution, I wasn't a party to the decision making as I was hired fairly close to rollout. It does seem a bit easier having someone manage the infrastructure, but getting customisations implemented is a tedious. Three years ago the support was unbelievably poor. I spent a number or years doing enterprise support for big companies and was horrified what passed for enterprise-level support - it was maybe on a par with free support you get with a 10 quid-a-month cell phone contract. It is a lot better now, but still often frustrating - I still have to sometimes tell them how to do things (by reading their product manuals) and ignoring my responses for weeks then constantly trying to send three emails with nothing but any updates? so they can meet their ticket SLA goals still happens a bit too frequently. All in all it has improved noticeably, and there are a couple of people who are downright good (that fellow called Sander for instance is very intelligent, always understands what I'm asking and has helped me consistently). And as stated, any ticket escalated to 2L takes weeks or months still. I suppose I'd be relatively satisfied with support if they actually read the emails customers send fully and carefully. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Report / download attachments for a client
Hi, There is a utility named rrr|chive can perform this task as written over it's document and also the link (http://www.mail-archive.com/arslist@arslist.org/msg91092.html) I will suggests the same. This utility works with Remedy 6.3 to 7.6, Oracle/MS-SQL, and either Windows or Linux environment as per its doc. -- Regards, Nitesh Kumar Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: http://ars-action-request-system.1093659.n2.nabble.com/user/SendEmail.jtp?type=nodenode=7583733i=0 [hidden email] || Web Site: http://www.vyomlabs.com www.vyomlabs.com Follow Vyom Labs http://twitter.com/#%21/vyomlabs http://twitter.com/#!/vyomlabs || http://www.linkedin.com/company/vyom-labs http://www.linkedin.com/company/vyom-labs From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Atul Vohra Sent: Friday, September 20, 2013 8:37 AM To: arslist@ARSLIST.ORG Subject: Report / download attachments for a client ** Hi I have a request from a client to download all their work log attachments. I read that when the attachment is saved in the B table it has some BMC coding and thus can not be accessed directly using sql. My question was - does anyone know about some api / utility that could help with this. We are on 7.6.04 version with Oracle. Thanks Atul _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to install other local during AR upgrade
Hi Ravi, We are running on MSSQL database. running installer again is not showing the missing locals option. Also i found that if AR was not unicode during first installation, then we have to uninstall it first (AR and DB both) and install it again. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Wither Config? (config.jsp and atriumSSO)
Speaking of where BMC support is sometimes lacking (see posts passim)...here's one that seems to have stumped them for now. Our dev environment was upgraded to 8.1 and area SSO has been replaced with AtriumSSO So where MidTier configuration used to live here: https://bbc-dev.onbmc.com/arsys/shared/config.jsp Our bypass URL morphed into the ever-easy-remember: https://bbc-dev-sso.onbmc.com/atriumsso/UI/Login?realm=BmcRealmgoto=https://bbc-dev.onbmc.com/arsys/ I've tried every permutation I can imagine Has anyone implemented AtriumSSO and if so know where the config.jsp live now? Thanks, Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: table not refreshing correctly
Thanks Jason and Joe for our responses. This was my mistake..I didnt check table form and I assumed wrongly. Actually table was pointing some other form and in that form that record was still present. Now I wrote filter to delete that record on condition (status= delete) as well and all things are working fine now. thanks. -- Sandeep Pandey Remedy Developer On Fri, Sep 20, 2013 at 5:33 AM, Joe D'Souza jdso...@shyle.net wrote: ** Good point.. Have seen that bunny a few times where server references were not stripped off.. ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, September 19, 2013 4:03 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: table not refreshing correctly ** ** ** Or is the table field pointing to a different AR server? On Sep 19, 2013 11:53 AM, Joe D'Souza jdso...@shyle.net wrote: ** The table field is probably pointed to another shadow table that displays that list (like a consolidated list type of a table that existed before the plugin). That entry must be not deleted. Check to see what table the table field is pointed to and make sure your workflow refreshes that table after the delete. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sandeep Pandey *Sent:* Thursday, September 19, 2013 10:22 AM *To:* arslist@ARSLIST.ORG *Subject:* table not refreshing correctly ** Dear List, There is some weired issue I am facing. There is a table on home page which shows all TTs. On TT page there is Cancel button which delete TT record from db via run process if you want. But after delete still i am able to see that record on table. table refreshed as well and re logging as well. I checked in database that record doesn't exist. Even if we double clicked that record from table it says there is no matching criteria This is happening in only test environment. In production this is working fine. I compared logs didn't get anything. Anyone faced this issue? ARS:7604 sp4 -- Sandeep Pandey Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to install other local during AR upgrade
If you have another machine ready, you can have that machine installed with remedy Unicode system and migrate (using remedy migrator) your existing remedy server (non Unicode) to newly built remedy server (Unicode), remedy migrator will take care all level of non Unicode to Unicode conversion. this way newly built server will support all languages as its Unicode compliant now. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ajay Bandil Sent: Friday, September 20, 2013 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: How to install other local during AR upgrade Hi Ravi, We are running on MSSQL database. running installer again is not showing the missing locals option. Also i found that if AR was not unicode during first installation, then we have to uninstall it first (AR and DB both) and install it again. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: User Tool Script Error
What was the exact solution for this issue, Could you please share it with us if you have found it? -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/User-Tool-Script-Error-tp14462p112331.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: WWRUG13 - OT Sunday Night
I will be attending my first RUG as well.. Looking forward to it... On Sep 19, 2013 7:18 PM, Howard Richter hbr4...@gmail.com wrote: ** Well you guys have fun. I will see you Monday late afternoon, for my first RUG (after 16 years of playing with Remedy). ** ** I am looking forward to this. ** ** Howard ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sanford, Claire *Sent:* Thursday, September 19, 2013 4:01 PM *To:* arslist@ARSLIST.ORG *Subject:* WWRUG13 - OT Sunday Night ** ** ** I propose we all (who are there) meet in the square lobby seating area at about 8pm on Sunday evening. We can hang out until about 8:30pm and then go somewhere close for drinks… or just stay there and have drinks or go to Phil’s suite and have drinks! If we go somewhere we can tell them at the front desk where we went for any stragglers! ** ** Claire ** ** ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Thursday, September 19, 2013 2:52 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: WWRUG13: 10 days! ** ** ** I wanted to do something similar and fly in to CA on Friday night or earlier so I get to see some of CA – but as it turned out the engagement I am on has planned its testing and rollout days close to the RUG so I didn’t even know where I would be flying to CA from until last Saturday.. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury *Sent:* Thursday, September 19, 2013 3:31 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: WWRUG13: 10 days! ** ** No I'll be staying in San Fran until Monday. Then moving to the RUG hotel. Tauf Chowdhury On Sep 19, 2013, at 1:20 PM, Joe D'Souza jdso...@shyle.net wrote: ** San Fran? You meant San Jose didn’t you. Sure I got your number. I arrive as late as about 10:40 that night, but I’ve not got to see a lot around SJ last time I was there but intend to this time.. But that would be only 7:40 for us East Coasters – 11:40 for me but need to get used to East Coast time soon, so won’t mind a late night.. Joe -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury *Sent:* Thursday, September 19, 2013 3:15 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: WWRUG13: 10 days! I will be in San Fran so feel free to hit me up Joe! Tauf Chowdhury On Sep 19, 2013, at 1:10 PM, Joe D'Souza jdso...@shyle.net wrote: ** Bummer... Anyone planning on staying up late Sunday night? We could go out for a beer or two .. or three.. or… I was almost on pins and needles myself not knowing where I would be on the weekend before the RUG, so had no clue until last Saturday, that I would be near my home based airport. In fact made my bookings for my flight only yesterday night when I knew for darn sure I would be in NJ and not AK J Joe -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* Wednesday, September 18, 2013 6:13 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: WWRUG13: 10 days! ** This will, for me, be a rare year in that I had to rely on an employer to agree to send me. Alas, it was not to be. One of my associates will be representing our company, as well as attending her first RUG/WWRUG. While I wish her well and I'm sure she will have a great time, I will miss seeing and learning so much from so many of you there. Perhaps next year... Rick On Sep 18, 2013 1:47 PM, Doug Blair d...@blairing.com wrote: ** Hi... Sure, I know what you've told your boss you're doing today. Spending lunch hour to upgrade your iPhone, huh? I wish I had the time. Truth is, for those of us planning WWRUG13, this is crunch time, 'cause we'll see you in San Jose just a week from Monday! There are a zillion little details that go into planning an event like WWRUG13. Most of our time is going into hotel logistics, travel arrangements, seating setup, session schedules, projectors, mics, timers, T-shirts and signage. And food. And beverages. Almost forgot! And all these little things have NOTHING TO DO with WHY we're running the World Wide Remedy User's Group conference, yet it's amazing how much of one's time gets siphoned off into dealing with them. Lest we forget, the lineup of Keynotes, presenters, breakout sessions, Birds of a Father, Evening
Crystal Reports - AR System ODBC Database Connection
Hi, We are wondering if there is any way to change the database connection in bulk on Crystal reports that use the AR System ODBC driver. I know we can go into the CMC application and change the connection for all reports there, but it doesn't seem to accept the settings for the ODBC driver due to the additional configuration settings (the server name, port number, etc.). The only way we have found to set the connection correctly is via the Database Expert on each individual report. We are having to change the password for our database connection on 700+ reports, and would really rather not change them all one at a time... Any help would be greatly appreciated! Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: WWRUG13 Question
You forgot to add time for your spa treatments! ;) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, September 19, 2013 3:57 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Question ** Does anyone know what kind of work out equipment they have at the hotel? I'm not asking for me... someone asked me and shamefully... I have no idea... My day at WWRUG: Wake up Shower Get Dressed Check work Go to opening day session Go to session Go to lunch Go to session Go to session Go to evening thing Go to other evening thing Go to room Check work Go to bed Start over... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, September 19, 2013 2:49 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Question ** On 1920x1080 you know you do not need an external monitor. It's a luxury if you have it. But lower than that I have always had the need for an extended monitor. Its hard to develop without one.. At least I feel so.. Or maybe its just that I need a vision check :-) Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, September 19, 2013 3:30 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Question ** Although it works well to demonstrate that you can develop at a lower resolution and without an extra monitor :) On Thu, Sep 19, 2013 at 12:22 PM, Joe D'Souza jdso...@shyle.net wrote: ** Was a typo. I meant 1920x1080.. My Personal laptop is that resolution and it means I have to adjust to a smaller resolution when displaying it on a smaller resolution screen. While that's generally OK most of the time, it gets to be a little more of an inconvenience when demonstrating stuff from the Dev Studio which is a Real Estate hungry beast.. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Thursday, September 19, 2013 3:12 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Question Thanks, Joe - I love a guy who gives specific technical detail. ;) I don't actually recall the resolution of my laptop, but can check that this weekend when I start practicing my presentation. I don't think it's 1950 x 1080. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, September 19, 2013 12:51 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Question ** The way the podium is setup usually, the podium is already wired to a projector and vocal devices like a mic etc. They do provide button mikes in most halls. So unless you have a specific need to bring in your projector (higher resolution than what is provided) then there is no need for you to bring one. The one they provide does not have a 1950x1080 resolution but a step or two lower than that. Would be nice to have 1950x1080 projectors for those presenting stuff from the dev studio - for obvious reasons... Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Thursday, September 19, 2013 10:56 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Question Already planning on that one. Between my need to present and my need to connect in to our network while we're gone and check a few things, I can't see coming to WWRUG without a laptop. But maybe you can see where schlepping in a laptop and projector as well as clothes and toiletries for 5 days starts to look a bit daunting and why I might be thinking about how to lighten the load? But I do appreciate the response - it's nice to know I'm not ignored. :-) Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday, September 18, 2013 8:12 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: WWRUG13 Question ** While AV is provided, last year you needed to provide your own laptop. On Wednesday, September 18, 2013, Stroud, Natalie K nkst...@sandia.gov wrote: ** Hi all - I am going to be giving a presentation at this year's
Server = crushed, not sure why
Hi all - SuSe Linux 7.6.04 ARS - running in a server group. For the last week or so after the admin server comes up it immediately goes to 99% CPU. Running logs for 10 minutes I can see 47,000+ SELECT statements on CMDB Base Element and related classes (specifically BMC Impact). All of these are being run by the Remedy Application Service. However, no CMDB jobs are running that we can see - there are no recon jobs or normalization jobs at all. AIE doesn't appear to be doing anything. There don't appear to be any escalations or other obvious causes to this overhead. I haven't had coffee yet, but so far I have no clever ideas why this is happening... William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 Cell: 715-398-5056 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Crystal Reports - AR System ODBC Database Connection
Hi Elyse: I think you may be out of luck, but I'll let the others chime in here. BTW, you can configure your Crystal Reports (in V11 anyway) to dynamically pull the ODBC settings from the ODBC connection instead of embedding them in each Crystal report. That way, they are not hard coded in the report. This allows you to move reports between dev/test/prod without having to change hostnames, ports, etc. (as long as the ODBC connection name is the same).It might be a good idea to make this change across the board as a one-time bite the bullet to alleviate any further changes. Terry -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Elyse Bond Sent: September-20-13 8:29 AM To: arslist@ARSLIST.ORG Subject: Crystal Reports - AR System ODBC Database Connection Hi, We are wondering if there is any way to change the database connection in bulk on Crystal reports that use the AR System ODBC driver. I know we can go into the CMC application and change the connection for all reports there, but it doesn't seem to accept the settings for the ODBC driver due to the additional configuration settings (the server name, port number, etc.). The only way we have found to set the connection correctly is via the Database Expert on each individual report. We are having to change the password for our database connection on 700+ reports, and would really rather not change them all one at a time... Any help would be greatly appreciated! Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server = crushed, not sure why
Morning William, You mention that you are running in a server group. Are all your ARS boxes in the server group tapping out or just some of them? Regards, David Conrow . On Sep 20, 2013, at 7:42 AM, William Rentfrow wrentf...@stratacominc.com wrote: ** Hi all - SuSe Linux 7.6.04 ARS - running in a server group. For the last week or so after the admin server comes up it immediately goes to 99% CPU. Running logs for 10 minutes I can see 47,000+ SELECT statements on CMDB Base Element and related classes (specifically BMC Impact). All of these are being run by the Remedy Application Service. However, no CMDB jobs are running that we can see - there are no recon jobs or normalization jobs at all. AIE doesn't appear to be doing anything. There don't appear to be any escalations or other obvious causes to this overhead. I haven't had coffee yet, but so far I have no clever ideas why this is happening... William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 Cell: 715-398-5056 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server = crushed, not sure why
Is arrecond running on the server or AIE? You can check the logs folder in atrium to see if the logs are showing anything or filling up with errors. Check escalations too (if you have them running on your admin box) Tauf Chowdhury On Sep 20, 2013, at 7:42 AM, William Rentfrow wrentf...@stratacominc.com wrote: ** Hi all - SuSe Linux 7.6.04 ARS - running in a server group. For the last week or so after the admin server comes up it immediately goes to 99% CPU. Running logs for 10 minutes I can see 47,000+ SELECT statements on CMDB Base Element and related classes (specifically BMC Impact). All of these are being run by the Remedy Application Service. However, no CMDB jobs are running that we can see - there are no recon jobs or normalization jobs at all. AIE doesn't appear to be doing anything. There don't appear to be any escalations or other obvious causes to this overhead. I haven't had coffee yet, but so far I have no clever ideas why this is happening... William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 Cell: 715-398-5056 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr
I understand your point Lisa, but those of us that have been doing this for 15 years and have contacts throughout the industry so we know how to get things done in spite of support issues do not care to work on a 1099 or corp to corp for those kinds of rates. I don't know what your back ground is but if you have this kind of back ground and you are working for less, then you are getting ripped off. Sincerely, David Charters Charters Technologies 317-331-8985 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Singh Sent: Friday, September 20, 2013 2:06 AM To: arslist@ARSLIST.ORG Subject: Re: REMEDY ADMIN NEEDED in Colorado Springs, CO - SECRET CLEARANCE - 6 Month Contract to Hire - $80-100K (Based on experience) - Contract Rate $38-48/hr Kind of unfair to rub it in for those of us that work for a lot less than that! :-P On 9/11/13, David Charters da...@charterstechnologies.com wrote: $48.00/hr? Does anyone worth their Remedy salt work for that kind of rate? Maybe 2 x 48? ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server = crushed, not sure why
Bill, Assuming you are at the same place we worked together at, I saw that same issue when I was there. I shut down AIE and the server process then brought just the server process up and then started AIE. It fixed it and I never saw it again so I had figured it was just an anomaly. Sincerely, David Charters Charters Technologies 317-331-8985 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of William Rentfrow Sent: Friday, September 20, 2013 9:42 AM To: arslist@ARSLIST.ORG Subject: Server = crushed, not sure why ** Hi all - SuSe Linux 7.6.04 ARS - running in a server group. For the last week or so after the admin server comes up it immediately goes to 99% CPU. Running logs for 10 minutes I can see 47,000+ SELECT statements on CMDB Base Element and related classes (specifically BMC Impact). All of these are being run by the Remedy Application Service. However, no CMDB jobs are running that we can see - there are no recon jobs or normalization jobs at all. AIE doesn't appear to be doing anything. There don't appear to be any escalations or other obvious causes to this overhead. I haven't had coffee yet, but so far I have no clever ideas why this is happening... William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 Cell: 715-398-5056 _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server = crushed, not sure why
Thanks - this was probably it. There's a continuous NE job that is running that is probably the culprit. I forgot that those don't show the successful runs/failures since they are continuous. Plus I've had coffee now :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, September 20, 2013 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server = crushed, not sure why ** Is arrecond running on the server or AIE? You can check the logs folder in atrium to see if the logs are showing anything or filling up with errors. Check escalations too (if you have them running on your admin box) Tauf Chowdhury On Sep 20, 2013, at 7:42 AM, William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com wrote: ** Hi all - SuSe Linux 7.6.04 ARS - running in a server group. For the last week or so after the admin server comes up it immediately goes to 99% CPU. Running logs for 10 minutes I can see 47,000+ SELECT statements on CMDB Base Element and related classes (specifically BMC Impact). All of these are being run by the Remedy Application Service. However, no CMDB jobs are running that we can see - there are no recon jobs or normalization jobs at all. AIE doesn't appear to be doing anything. There don't appear to be any escalations or other obvious causes to this overhead. I haven't had coffee yet, but so far I have no clever ideas why this is happening... William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Office: 715-204-3061 Cell: 715-398-5056 _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2013.0.3408 / Virus Database: 3222/6662 - Release Date: 09/13/13 Internal Virus Database is out of date. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: A little bit early for Halloween or a little late for Friday the 13th
Is Development Cache mode turned on? Remember that Active Links are cached to the clients as part of the Form definition. Rick On Sep 20, 2013 8:44 AM, pascale.sterr...@daimler.com wrote: Hi all, This will sound like a Friday joke but it is not We just have a little bit of the spooky weird one here. And I wonder if anyone else had this kind of weird behavior. I just want to know if there is a step of cache clearing/cleaning we missed We are 100% custom apps. 7.6.4 SP5 mainly WUT MSSQL 2005 Win 2003 We are not using Best Practice Mode. So no Overlay #1 Weird occurrence: My colleague disabled an Active Link. But still it is triggering. In the logs, we see the AL being triggered. It is the same name but with a bunch of numbers following the name. If we do a search on Dev studio for that particular name with those number we can't find it. Just the one without the numbers. And that one is disabled in both Dev and Best Practice Mode. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. #2 occurrence I deleted an AL (different one). Still in Dev mode. The AL still triggered. Still showed in the logs. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. But if I looked for it in dev studio it was no longer there. #3 This morning, the deleted AL is no longer showing in the logs and all is working fine for now... Anyone experienced ghostly AL? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Load Balancing (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE Thanks Tommy, I've reached out to our load balancer guy. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tommy Morris Sent: Friday, September 20, 2013 11:32 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Re: Remedy Load Balancing (UNCLASSIFIED) That is something in the VIP settings on your load balancer. We have a friendly DNS name for our mid-tiers that points to the VIP and that is what remains displayed in the address bar. I wrote the server name in the individual login.jsp files so I can View Source on the login screen to verify which server I am hitting. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Griffin, Rod E ACE-IT Contractor Sent: Friday, September 20, 2013 11:24 AM To: arslist@ARSLIST.ORG Subject: Remedy Load Balancing (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE We are running 4 Mid-Tiers behind a hardware load balancer. The mid-tiers are running tomcat 7 with SSL enabled and CAC authentication through Atrium SSO. When users hit the load balancer URL the browser address bar changes to the URL of the mid-tier they get pointed to. I've been told the browser address bar should not change regardless of which mid-tier the user is pointed to. Seems to be some sort of redirection going on within Tomcat on the mid-tier. Is there a configuration somewhere to stop this? If so, can someone tell me what to change? Thanks Rod Griffin Lockheed Martin Remedy Development and Support Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: ARSystem 8.1, install patch 1 with disabled email engine fails
Thanks for the info Parshuram. I replicated the name of the service per normal installer convention. At this point I am comfortable enough by fixing the Email Engine manually that I am not too worried about later patches/SPs having an issue creating the service or removing a duplicate one. The expectation is they system will never go past 7.6.04; it should be retired before 7.6.04 falls off support. Jason On Wed, Sep 18, 2013 at 5:33 AM, Walunjkar, Parshuram parshuram_walunj...@bmc.com wrote: ** I think here is the problem as you have installed Email engine service manually by using bat file. There might be chances that Email engine Service name generated different than which installer create. While email engine upgrading 8.1 , installer search email engine service name for specific format and it did not found the service. ** ** ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* 16 September 2013 11:58:PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSystem 8.1, install patch 1 with disabled email engine fails ** ** ** It seems odd that the forms and related objects would not be imported just because the Email Engine isn't running? I didn't think the Email Engine was use for much more that processing incoming and outgoing mail. ** ** We routinely install/upgrade/patch with the Email Engine service disabled. We get a message stating the email engine wasn't enable or something like that at the end but never a failure. I had one issue a year go upgrade AR 7.5 to AR 7.6.04 where the email service would get removed and not recreated. I just added the service back after the install using the batch file. ** ** On Mon, Sep 16, 2013 at 6:13 AM, Hullule, Kiran kiran_hull...@bmc.com wrote: ** As far as I know , this is what might be happening , If this is an upgrade install , then in 8.1 email engine is a part of AR Components. 8.1 patch installer expect that existing email engine process has to be enable so that installer can restart it and import upgrade version of remedy email engine forms and related objects if disabled installer will fail to import the objects thus all further components install.. in 8.1 whatever components comes under AR components , they will be installed as a part of installer (you need them or not). Hence installer expect email engine be enabled. HTH *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jarl Grøneng *Sent:* Monday, September 16, 2013 6:31 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: ARSystem 8.1, install patch 1 with disabled email engine fails ** This is a part of the logfile. --- (Sep 16 2013 02:58:12.676 PM +0200),INFO,com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement, LOG EVENT {Description=[Starting Email Engine service...]} (Sep 16 2013 02:58:12.757 PM +0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService, LOG EVENT {Description=[Current BMC Remedy Email Engine - ARS 1 state],Detail=[Stopped]} (Sep 16 2013 02:58:13.722 PM +0200),SEVERE,com.bmc.install.product.arbase.EmailEngineService, LOG EVENT {Description=[Failed to start service BMC Remedy Email Engine - ARS 1],Detail=[The service has been disabled.]} (Sep 16 2013 02:58:13.731 PM +0200),CONFIG,com.bmc.install.product.arbase.EmailEngineService, LOG EVENT {Description=[BMC Remedy Email Engine - ARS 1 error state],Detail=[Stopped]} (Sep 16 2013 02:58:13.731 PM +0200),SEVERE,com.bmc.install.product.arsuitekit.emailengine.EmailEnginePostInstallInstallationTask, THROWABLE EVENT {Description=[Program execution failed],Detail=[Program not completed]}, Throwable=[java.io.IOException: The service has been disabled. com.bmc.install.utility.platform.windows.services.ExecutableInternalServicesHelperImpl.start(ExecutableInternalServicesHelperImpl.java:1752) com.bmc.install.utility.platform.windows.services.ServicesHelper.start(ServicesHelper.java:550) com.bmc.install.product.arbase.EmailEngineService.startWindowsService(EmailEngineService.java:295) com.bmc.install.product.arbase.EmailEngineService.start(EmailEngineService.java:66) com.bmc.install.product.arbase.statement.ARBaseStartEmailEngineStatement.execute(ARBaseStartEmailEngineStatement.java:140) com.bmc.install.utility.language.syntax.statement.extension.ExtensionStatement.execute(ExtensionStatement.java:289) com.bmc.install.utility.language.syntax.Program.execute(Program.java:75) com.bmc.install.utility.language.runner.ProgramRunner.executeProgram(ProgramRunner.java:229) com.bmc.install.product.base.language.ProgramRunnerInstallationTask.executeProgram(ProgramRunnerInstallationTask.java:260)
Re: [EXTERNAL] Re: WWRUG13 Question
Joe, a lot of laptops now come with both hdmi and VGA and of course USB. A lot of projectors also support these technologies so as long as you have the ports, you should be able to leverage them to do why you suggest. FYI, Lenovo makes a great USB powered monitor that is great for the road warriors. $160 on Amazon. :) Now that I have one, I won't be able to let it go. Thanks to Jason Bess for that. Tauf Chowdhury On Sep 20, 2013, at 11:53 AM, Joe D'Souza jdso...@shyle.net wrote: ** What would be cool is if there was a way (maybe there is already by leveraging the same technology as the docking device) to do an extended display while projecting from two projectors, when demoing stuff from 2 different apps working with each other without minimizing either one.. Joe -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Friday, September 20, 2013 12:16 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question ** The wide format projectors are starting to catch on. It will probably be a little while before it is the norm though. Also in the works are laser projectors :) Lasers are cool! I miss running the YAG and C02 http://www.weldmac.com/laser-welding.html. Admittedly you don't see the pretty beams with these but it is way cool to use light to cut metal! On Thu, Sep 19, 2013 at 6:55 PM, arslist arsl...@danielbloom.ca wrote: ** Sadly the resolution for the Fairmont PSAV services is 1280 X 800. Get used to it, PSAV bought out their main competitor and are now something silly like 80%+ of the market. That is why people like me go “GACK, we could buy that TV and raffle it off for less”. Dan *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* September 19, 2013 5:42 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question ** That’s the nice thing about the 1920x1080 resolution! Fits most new standard televisions.. You don’t usually get projectors to match that but there are a few reasonably priced ones now in the market that you can get on that resolution.. Joe -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of * d...@wwrug.com *Sent:* Thursday, September 19, 2013 5:07 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question Thanks for the reminder Rick. I am told that the health club has been totally rebuilt with all new equipment. My AV contract doesn’t tell me resolution of the projectors so I have asked them for it. My laptop is also 1920X1080 deliberately so that native resolution is perfect for my 55” LCD TV screen. Dan 11 days to go, 6 before I am there getting ready *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* September 19, 2013 4:03 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question ** It's a full gym, treadmills, bikes, etc. There were many non-functional or dysfunctional machines last year, something Dan said he mentioned to the hotel. Also, if you join the Fairmont President's club (free), they will loan you workout gear, including shoes. Rick On Sep 19, 2013 12:57 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Does anyone know what kind of work out equipment they have at the hotel? I’m not asking for me… someone asked me and shamefully… I have no idea… My day at WWRUG: Wake up Shower Get Dressed Check work Go to opening day session Go to session Go to lunch Go to session Go to session Go to evening thing Go to other evening thing Go to room Check work Go to bed Start over… *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Thursday, September 19, 2013 2:49 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question ** On 1920x1080 you know you do not need an external monitor. It’s a luxury if you have it. But lower than that I have always had the need for an extended monitor. Its hard to develop without one.. At least I feel so.. Or maybe its just that I need a vision check J Joe -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, September 19, 2013 3:30 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question ** Although it works well to demonstrate that you can develop at a lower resolution and without an extra monitor :) On Thu, Sep 19, 2013 at 12:22 PM, Joe D'Souza jdso...@shyle.net wrote: ** Was a typo. I meant 1920x1080.. My Personal laptop is that resolution
Re: A little bit early for Halloween or a little late for Friday the 13th
Ok, I will try that. And see if that makes any difference. Thank you, Pascale Sterrett Kenavo ar wech all llongw...@usgs.gov Sent by: arslist@ARSLIST.ORG 09/20/2013 08:51 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th ** I've seen weird things in Dev Studio when you have object relationships turned on and they get corruptedturning them off (but not restarting the server) seems to fix the Dev Studio weirdness (must turn it back on before restarting, or it needs to be rebuilt, but rebuilding it fixes the reference problems) I don't think you are dealing with a 're-cache' issue as Tauf suggested, because you have restarted the server, which is the ultimate recache... so I guess my recommendation would be to turn off object relationships, restart, turn it back on, restartsee if it's fixed after turning it off though. On Fri, Sep 20, 2013 at 9:43 AM, pascale.sterr...@daimler.com wrote: Hi all, This will sound like a Friday joke but it is not We just have a little bit of the spooky weird one here. And I wonder if anyone else had this kind of weird behavior. I just want to know if there is a step of cache clearing/cleaning we missed We are 100% custom apps. 7.6.4 SP5 mainly WUT MSSQL 2005 Win 2003 We are not using Best Practice Mode. So no Overlay #1 Weird occurrence: My colleague disabled an Active Link. But still it is triggering. In the logs, we see the AL being triggered. It is the same name but with a bunch of numbers following the name. If we do a search on Dev studio for that particular name with those number we can't find it. Just the one without the numbers. And that one is disabled in both Dev and Best Practice Mode. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. #2 occurrence I deleted an AL (different one). Still in Dev mode. The AL still triggered. Still showed in the logs. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. But if I looked for it in dev studio it was no longer there. #3 This morning, the deleted AL is no longer showing in the logs and all is working fine for now... Anyone experienced ghostly AL? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Question on WWRUG2013 (anyone talking about mobilization)
And you can be sure that all of the mobility vendors will be represented at the Technology showcase. Rick On Sep 20, 2013 8:28 AM, Shellman, David dave.shell...@te.com wrote: ** There are sessions on MyIT and a session by Mobile reach. ** ** Dave *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Howard Richter *Sent:* Friday, September 20, 2013 11:12 AM *To:* arslist@ARSLIST.ORG *Subject:* Question on WWRUG2013 (anyone talking about mobilization) ** ** ** Hi all, ** ** Happy Friday. ** ** I was looking at the new app for RUG and did not see any sessions on mobilization. I just wanted to see in my old age, if I missed anything.*** * ** ** Also my son, who is a newbie app programmer sent me this old joke ( I changed it a little for our world) ** ** A man was crossing a road one day when a frog called out to him and said, If you kiss me, I'll turn into a beautiful princess. He bent over, picked up the frog, and put it in his pocket. The frog spoke up again and said, If you kiss me and turn me back into a beautiful princess, I will tell everyone how smart and brave you are and how you are my hero. The man took the frog out of his pocket, smiled at it, and returned it to his pocket. The frog spoke up again and said, If you kiss me and turn me back into a beautiful princess, I will be your loving companion for an entire week. The man took the frog out of his pocket, smiled at it, and returned it to his pocket. The frog then cried out, If you kiss me and turn me back into a princess, I'll stay with you for a year and do ANYTHING you want. Again the man took the frog out, smiled at it, and put it back into his pocket. Finally, the frog asked, What is the matter? I've told you I'm a beautiful princess, that I'll stay with you for a year and do anything you want. Why won't you kiss me? The man said, Look, I'm a Remedy consultant. I don't have time for a girlfriend, but a talking frog is cool. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: WWRUG13 Question
Did you mean a monitor or a projector? If a monitor, what is the screen size of the one you are talking about? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, September 20, 2013 1:58 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Question Joe, a lot of laptops now come with both hdmi and VGA and of course USB. A lot of projectors also support these technologies so as long as you have the ports, you should be able to leverage them to do why you suggest. FYI, Lenovo makes a great USB powered monitor that is great for the road warriors. $160 on Amazon. :) Now that I have one, I won't be able to let it go. Thanks to Jason Bess for that. Tauf Chowdhury On Sep 20, 2013, at 11:53 AM, Joe D'Souza jdso...@shyle.net wrote: ** What would be cool is if there was a way (maybe there is already by leveraging the same technology as the docking device) to do an extended display while projecting from two projectors, when demoing stuff from 2 different apps working with each other without minimizing either one.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Friday, September 20, 2013 12:16 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Question ** The wide format projectors are starting to catch on. It will probably be a little while before it is the norm though. Also in the works are laser projectors :) Lasers are cool! I miss running the YAG and C02 http://www.weldmac.com/laser-welding.html. Admittedly you don't see the pretty beams with these but it is way cool to use light to cut metal! On Thu, Sep 19, 2013 at 6:55 PM, arslist arsl...@danielbloom.ca wrote: ** Sadly the resolution for the Fairmont PSAV services is 1280 X 800. Get used to it, PSAV bought out their main competitor and are now something silly like 80%+ of the market. That is why people like me go GACK, we could buy that TV and raffle it off for less. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: September 19, 2013 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Question ** That's the nice thing about the 1920x1080 resolution! Fits most new standard televisions.. You don't usually get projectors to match that but there are a few reasonably priced ones now in the market that you can get on that resolution.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of d...@wwrug.com Sent: Thursday, September 19, 2013 5:07 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Question Thanks for the reminder Rick. I am told that the health club has been totally rebuilt with all new equipment. My AV contract doesn't tell me resolution of the projectors so I have asked them for it. My laptop is also 1920X1080 deliberately so that native resolution is perfect for my 55 LCD TV screen. Dan 11 days to go, 6 before I am there getting ready From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: September 19, 2013 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Question ** It's a full gym, treadmills, bikes, etc. There were many non-functional or dysfunctional machines last year, something Dan said he mentioned to the hotel. Also, if you join the Fairmont President's club (free), they will loan you workout gear, including shoes. Rick On Sep 19, 2013 12:57 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Does anyone know what kind of work out equipment they have at the hotel? I'm not asking for me. someone asked me and shamefully. I have no idea. My day at WWRUG: Wake up Shower Get Dressed Check work Go to opening day session Go to session Go to lunch Go to session Go to session Go to evening thing Go to other evening thing Go to room Check work Go to bed Start over. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, September 19, 2013 2:49 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Question ** On 1920x1080 you know you do not need an external monitor. It's a luxury if you have it. But lower than that I have always had the need for an extended monitor. Its hard to develop without one.. At least I feel so.. Or maybe its just that I need a vision check :-) Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, September 19, 2013 3:30 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Question ** Although it works well to demonstrate that you can develop at a
Re: [EXTERNAL] Re: WWRUG13 Question
Check this beast out. 1 projector. Split screen capability via multiple inputs. Should theoretically work if you have the ports on one machine. http://www.mitsubishi-presentations.com/fl6900u/ Tauf Chowdhury On Sep 20, 2013, at 11:58 AM, Longwing, Lj llongw...@usgs.gov wrote: ** I have a box sitting on my desk that turns a USB port into a VGA output...this would allow me to utilize my external for one projector, and this device for a secondso yes...there is a way :)...just requires 2 projectors :) On Fri, Sep 20, 2013 at 11:52 AM, Joe D'Souza jdso...@shyle.net wrote: ** What would be cool is if there was a way (maybe there is already by leveraging the same technology as the docking device) to do an extended display while projecting from two projectors, when demoing stuff from 2 different apps working with each other without minimizing either one.. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Friday, September 20, 2013 12:16 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question ** ** ** The wide format projectors are starting to catch on. It will probably be a little while before it is the norm though. ** ** Also in the works are laser projectors :) Lasers are cool! I miss running the YAG and C02 http://www.weldmac.com/laser-welding.html. Admittedly you don't see the pretty beams with these but it is way cool to use light to cut metal! ** ** On Thu, Sep 19, 2013 at 6:55 PM, arslist arsl...@danielbloom.ca wrote:** ** ** Sadly the resolution for the Fairmont PSAV services is 1280 X 800. Get used to it, PSAV bought out their main competitor and are now something silly like 80%+ of the market. That is why people like me go “GACK, we could buy that TV and raffle it off for less”. Dan *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* September 19, 2013 5:42 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question ** That’s the nice thing about the 1920x1080 resolution! Fits most new standard televisions.. You don’t usually get projectors to match that but there are a few reasonably priced ones now in the market that you can get on that resolution.. Joe -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of * d...@wwrug.com *Sent:* Thursday, September 19, 2013 5:07 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question Thanks for the reminder Rick. I am told that the health club has been totally rebuilt with all new equipment. My AV contract doesn’t tell me resolution of the projectors so I have asked them for it. My laptop is also 1920X1080 deliberately so that native resolution is perfect for my 55” LCD TV screen. Dan 11 days to go, 6 before I am there getting ready *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* September 19, 2013 4:03 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question ** It's a full gym, treadmills, bikes, etc. There were many non-functional or dysfunctional machines last year, something Dan said he mentioned to the hotel. Also, if you join the Fairmont President's club (free), they will loan you workout gear, including shoes. Rick On Sep 19, 2013 12:57 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Does anyone know what kind of work out equipment they have at the hotel? I’m not asking for me… someone asked me and shamefully… I have no idea… ** ** My day at WWRUG: Wake up Shower Get Dressed Check work Go to opening day session Go to session Go to lunch Go to session Go to session Go to evening thing Go to other evening thing Go to room Check work Go to bed Start over… *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Thursday, September 19, 2013 2:49 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question ** On 1920x1080 you know you do not need an external monitor. It’s a luxury if you have it. But lower than that I have always had the need for an extended monitor. Its hard to develop without one.. At least I feel so.. Or maybe its just that I need a vision check
Anyone have a list (or know of a list) of plugins...
...describing which are C plugins and which are Java plugins? Thanks, Rick ars/itsm/cmdb 8.1 SQL 2008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Load Balancing (UNCLASSIFIED)
That is something in the VIP settings on your load balancer. We have a friendly DNS name for our mid-tiers that points to the VIP and that is what remains displayed in the address bar. I wrote the server name in the individual login.jsp files so I can View Source on the login screen to verify which server I am hitting. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Griffin, Rod E ACE-IT Contractor Sent: Friday, September 20, 2013 11:24 AM To: arslist@ARSLIST.ORG Subject: Remedy Load Balancing (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: NONE We are running 4 Mid-Tiers behind a hardware load balancer. The mid-tiers are running tomcat 7 with SSL enabled and CAC authentication through Atrium SSO. When users hit the load balancer URL the browser address bar changes to the URL of the mid-tier they get pointed to. I've been told the browser address bar should not change regardless of which mid-tier the user is pointed to. Seems to be some sort of redirection going on within Tomcat on the mid-tier. Is there a configuration somewhere to stop this? If so, can someone tell me what to change? Thanks Rod Griffin Lockheed Martin Remedy Development and Support Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: A little bit early for Halloween or a little late for Friday the 13th
Or you man *think* it's the same active link because it almost looks similar to a human eye. Did you look at your AL log by looking for the AL name by doing a find by the exact name? There must be a sort of a duplicate with a similar name that you are seeing in your logs that is firing? Or maybe you are disabling it in one environment and testing results in another? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th That was one of our first step. And did not change anything. taufc...@gmail.com Sent by: arslist@ARSLIST.ORG 09/20/2013 08:48 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th It sounds like an issue with the server cache getting jacked up. I wonder what would've happened if you re-enabled the AL. That would force a recache (I think). Tauf Chowdhury On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com pascale.sterr...@daimler.com wrote: Hi all, This will sound like a Friday joke but it is not We just have a little bit of the spooky weird one here. And I wonder if anyone else had this kind of weird behavior. I just want to know if there is a step of cache clearing/cleaning we missed We are 100% custom apps. 7.6.4 SP5 mainly WUT MSSQL 2005 Win 2003 We are not using Best Practice Mode. So no Overlay #1 Weird occurrence: My colleague disabled an Active Link. But still it is triggering. In the logs, we see the AL being triggered. It is the same name but with a bunch of numbers following the name. If we do a search on Dev studio for that particular name with those number we can't find it. Just the one without the numbers. And that one is disabled in both Dev and Best Practice Mode. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. #2 occurrence I deleted an AL (different one). Still in Dev mode. The AL still triggered. Still showed in the logs. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. But if I looked for it in dev studio it was no longer there. #3 This morning, the deleted AL is no longer showing in the logs and all is working fine for now... Anyone experienced ghostly AL? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: A little bit early for Halloween or a little late for Friday the 13th
Yes the Dev cache mode is on. And I made sure that I cleared the cache. Dev Studio Cache and the Client Cache too. Thank you, Pascale Sterrett Remedy Technical Lead Developer Integration and Standard Process (IPS) Daimler Trucks North America LLC Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.sterr...@daimler.com http://www.daimler-trucksnorthamerica.com Kenavo ar wech all remedyr...@gmail.com Sent by: arslist@ARSLIST.ORG 09/20/2013 09:36 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th ** Is Development Cache mode turned on? Remember that Active Links are cached to the clients as part of the Form definition. Rick On Sep 20, 2013 8:44 AM, pascale.sterr...@daimler.com wrote: Hi all, This will sound like a Friday joke but it is not We just have a little bit of the spooky weird one here. And I wonder if anyone else had this kind of weird behavior. I just want to know if there is a step of cache clearing/cleaning we missed We are 100% custom apps. 7.6.4 SP5 mainly WUT MSSQL 2005 Win 2003 We are not using Best Practice Mode. So no Overlay #1 Weird occurrence: My colleague disabled an Active Link. But still it is triggering. In the logs, we see the AL being triggered. It is the same name but with a bunch of numbers following the name. If we do a search on Dev studio for that particular name with those number we can't find it. Just the one without the numbers. And that one is disabled in both Dev and Best Practice Mode. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. #2 occurrence I deleted an AL (different one). Still in Dev mode. The AL still triggered. Still showed in the logs. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. But if I looked for it in dev studio it was no longer there. #3 This morning, the deleted AL is no longer showing in the logs and all is working fine for now... Anyone experienced ghostly AL? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to install other local during AR upgrade
We did same when we upgraded to 7604 unicode from 7.1 non unicode on SQL.Build a new Unicode Server. Migrate customization using migrator Migrate Data using RRR Tool. Thanks Ravi Rai Date: Fri, 20 Sep 2013 04:31:47 -0500 From: kiran_hull...@bmc.com Subject: Re: How to install other local during AR upgrade To: arslist@ARSLIST.ORG If you have another machine ready, you can have that machine installed with remedy Unicode system and migrate (using remedy migrator) your existing remedy server (non Unicode) to newly built remedy server (Unicode), remedy migrator will take care all level of non Unicode to Unicode conversion. this way newly built server will support all languages as its Unicode compliant now. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ajay Bandil Sent: Friday, September 20, 2013 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: How to install other local during AR upgrade Hi Ravi, We are running on MSSQL database. running installer again is not showing the missing locals option. Also i found that if AR was not unicode during first installation, then we have to uninstall it first (AR and DB both) and install it again. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: A little bit early for Halloween or a little late for Friday the 13th
Sorry, reread the original email and see that the server has been restarted, WUT closed and new login, etc. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Friday, September 20, 2013 3:18 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th Pascale, You said this was the Windows User Tool? If so were all windows for that form closed before loading the form again? I've gotten bite once or twice by forgetting I had the form open in another window in the WUT. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th Hi Joe, That is Dev and it is a simple set field, which I know exactly where and what to look for at the DB level. I just don't want to go there at this point. I am trying to find out (if possible) what happened (and why). If there is a step we missed on the cleaning/flushing, bitting the head of the chicken, spinning on our heads, incantations, etc. If anyone else encountered something similar. There is obviously something corrupted. jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/20/2013 11:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th What environment are you facing that on? Dev? Test/QA/Staging? Prod? Even if it is production, since its only an active link - less of an impact as opposed to a filter, delete the offending AL, re-cache the Mid-Tier and see if it still shows up or fires.. Take a backup of the AL before deleting. If it still fires post deleting, then I may have a few suggestions to look up in the data tables where data related to active links is stored.. I'd need to know what actions are in it to be able to guide you to what you should be looking for. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th This is a copy/paste of the name. And this is a new application that only exists only on a dev server. nowhere else. I wish it would have been that simple Thank you, Pascale Sterrett Kenavo ar wech all jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/20/2013 10:47 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th Or you man *think* it's the same active link because it almost looks similar to a human eye. Did you look at your AL log by looking for the AL name by doing a find by the exact name? There must be a sort of a duplicate with a similar name that you are seeing in your logs that is firing? Or maybe you are disabling it in one environment and testing results in another? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th That was one of our first step. And did not change anything. taufc...@gmail.com Sent by: arslist@ARSLIST.ORG 09/20/2013 08:48 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th It sounds like an issue with the server cache getting jacked up. I wonder what would've happened if you re-enabled the AL. That would force a recache (I think). Tauf Chowdhury On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com pascale.sterr...@daimler.com wrote: Hi all, This will sound like a Friday joke but it is not We just have a little bit of the spooky weird one here. And I wonder if anyone else had this kind of weird behavior. I just want to know if there is a step of cache clearing/cleaning we missed We are 100% custom apps. 7.6.4 SP5 mainly WUT MSSQL 2005 Win 2003 We are not using Best Practice Mode. So no Overlay #1 Weird occurrence: My colleague disabled an Active Link. But still it is triggering. In the logs, we see the AL being triggered. It is the same name but with a bunch of numbers following the name. If we do a search on Dev studio for that particular name with those number we can't find it. Just the one without the numbers. And that one is disabled in both Dev and Best Practice Mode. Regardless of restarting the server, closing
Re: [EXTERNAL] Re: WWRUG13 Question
The wide format projectors are starting to catch on. It will probably be a little while before it is the norm though. Also in the works are laser projectors :) Lasers are cool! I miss running the YAG and C02 http://www.weldmac.com/laser-welding.html. Admittedly you don't see the pretty beams with these but it is way cool to use light to cut metal! On Thu, Sep 19, 2013 at 6:55 PM, arslist arsl...@danielbloom.ca wrote: ** Sadly the resolution for the Fairmont PSAV services is 1280 X 800. ** ** Get used to it, PSAV bought out their main competitor and are now something silly like 80%+ of the market. ** ** That is why people like me go “GACK, we could buy that TV and raffle it off for less”. ** ** Dan ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* September 19, 2013 5:42 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question ** ** ** That’s the nice thing about the 1920x1080 resolution! Fits most new standard televisions.. ** ** You don’t usually get projectors to match that but there are a few reasonably priced ones now in the market that you can get on that resolution.. ** ** Joe ** ** -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of * d...@wwrug.com *Sent:* Thursday, September 19, 2013 5:07 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question ** ** Thanks for the reminder Rick. ** ** I am told that the health club has been totally rebuilt with all new equipment. ** ** My AV contract doesn’t tell me resolution of the projectors so I have asked them for it. My laptop is also 1920X1080 deliberately so that native resolution is perfect for my 55” LCD TV screen. ** ** Dan 11 days to go, 6 before I am there getting ready ** ** ** ** ** ** *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* September 19, 2013 4:03 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question ** ** ** It's a full gym, treadmills, bikes, etc. There were many non-functional or dysfunctional machines last year, something Dan said he mentioned to the hotel. Also, if you join the Fairmont President's club (free), they will loan you workout gear, including shoes. Rick On Sep 19, 2013 12:57 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Does anyone know what kind of work out equipment they have at the hotel? I’m not asking for me… someone asked me and shamefully… I have no idea… ** ** My day at WWRUG: Wake up Shower Get Dressed Check work Go to opening day session Go to session Go to lunch Go to session Go to session Go to evening thing Go to other evening thing Go to room Check work Go to bed Start over… *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Thursday, September 19, 2013 2:49 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question ** On 1920x1080 you know you do not need an external monitor. It’s a luxury if you have it. But lower than that I have always had the need for an extended monitor. Its hard to develop without one.. At least I feel so.. Or maybe its just that I need a vision check J Joe -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Thursday, September 19, 2013 3:30 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question ** Although it works well to demonstrate that you can develop at a lower resolution and without an extra monitor :) On Thu, Sep 19, 2013 at 12:22 PM, Joe D'Souza jdso...@shyle.net wrote:** ** ** Was a typo. I meant 1920x1080.. My Personal laptop is that resolution and it means I have to adjust to a smaller resolution when displaying it on a smaller resolution screen. While that’s generally OK most of the time, it gets to be a little more of an inconvenience when demonstrating stuff from the Dev Studio which is a Real Estate hungry beast.. Joe -- *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Stroud, Natalie K *Sent:* Thursday, September 19, 2013 3:12 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13
Re: A little bit early for Halloween or a little late for Friday the 13th
The only thing that comes to my mind is sometimes in a load balanced environment, some load balancers keep a copy of the mid-tier cache. Check out with the load balancer guys to see if its doing that.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th Hi Joe, That is Dev and it is a simple set field, which I know exactly where and what to look for at the DB level. I just don't want to go there at this point. I am trying to find out (if possible) what happened (and why). If there is a step we missed on the cleaning/flushing, bitting the head of the chicken, spinning on our heads, incantations, etc. If anyone else encountered something similar. There is obviously something corrupted. jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/20/2013 11:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th What environment are you facing that on? Dev? Test/QA/Staging? Prod? Even if it is production, since its only an active link - less of an impact as opposed to a filter, delete the offending AL, re-cache the Mid-Tier and see if it still shows up or fires.. Take a backup of the AL before deleting. If it still fires post deleting, then I may have a few suggestions to look up in the data tables where data related to active links is stored.. I'd need to know what actions are in it to be able to guide you to what you should be looking for. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th This is a copy/paste of the name. And this is a new application that only exists only on a dev server. nowhere else. I wish it would have been that simple Thank you, Pascale Sterrett Kenavo ar wech all jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/20/2013 10:47 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th Or you man *think* it's the same active link because it almost looks similar to a human eye. Did you look at your AL log by looking for the AL name by doing a find by the exact name? There must be a sort of a duplicate with a similar name that you are seeing in your logs that is firing? Or maybe you are disabling it in one environment and testing results in another? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th That was one of our first step. And did not change anything. taufc...@gmail.com Sent by: arslist@ARSLIST.ORG 09/20/2013 08:48 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th It sounds like an issue with the server cache getting jacked up. I wonder what would've happened if you re-enabled the AL. That would force a recache (I think). Tauf Chowdhury On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com pascale.sterr...@daimler.com wrote: Hi all, This will sound like a Friday joke but it is not We just have a little bit of the spooky weird one here. And I wonder if anyone else had this kind of weird behavior. I just want to know if there is a step of cache clearing/cleaning we missed We are 100% custom apps. 7.6.4 SP5 mainly WUT MSSQL 2005 Win 2003 We are not using Best Practice Mode. So no Overlay #1 Weird occurrence: My colleague disabled an Active Link. But still it is triggering. In the logs, we see the AL being triggered. It is the same name but with a bunch of numbers following the name. If we do a search on Dev studio for that particular name with those number we can't find it. Just the one without the numbers. And that one is disabled in both Dev and Best Practice Mode. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. #2 occurrence I deleted an AL (different one). Still in Dev mode. The AL still triggered. Still showed in the logs. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. But if I looked for it in dev studio it
Remedy Load Balancing (UNCLASSIFIED)
Classification: UNCLASSIFIED Caveats: NONE We are running 4 Mid-Tiers behind a hardware load balancer. The mid-tiers are running tomcat 7 with SSL enabled and CAC authentication through Atrium SSO. When users hit the load balancer URL the browser address bar changes to the URL of the mid-tier they get pointed to. I've been told the browser address bar should not change regardless of which mid-tier the user is pointed to. Seems to be some sort of redirection going on within Tomcat on the mid-tier. Is there a configuration somewhere to stop this? If so, can someone tell me what to change? Thanks Rod Griffin Lockheed Martin Remedy Development and Support Classification: UNCLASSIFIED Caveats: NONE ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: A little bit early for Halloween or a little late for Friday the 13th
That was one of our first step. And did not change anything. taufc...@gmail.com Sent by: arslist@ARSLIST.ORG 09/20/2013 08:48 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th It sounds like an issue with the server cache getting jacked up. I wonder what would've happened if you re-enabled the AL. That would force a recache (I think). Tauf Chowdhury On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com pascale.sterr...@daimler.com wrote: Hi all, This will sound like a Friday joke but it is not We just have a little bit of the spooky weird one here. And I wonder if anyone else had this kind of weird behavior. I just want to know if there is a step of cache clearing/cleaning we missed We are 100% custom apps. 7.6.4 SP5 mainly WUT MSSQL 2005 Win 2003 We are not using Best Practice Mode. So no Overlay #1 Weird occurrence: My colleague disabled an Active Link. But still it is triggering. In the logs, we see the AL being triggered. It is the same name but with a bunch of numbers following the name. If we do a search on Dev studio for that particular name with those number we can't find it. Just the one without the numbers. And that one is disabled in both Dev and Best Practice Mode. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. #2 occurrence I deleted an AL (different one). Still in Dev mode. The AL still triggered. Still showed in the logs. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. But if I looked for it in dev studio it was no longer there. #3 This morning, the deleted AL is no longer showing in the logs and all is working fine for now... Anyone experienced ghostly AL? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Anyone have a list (or know of a list) of plugins...
All Java plugins are listed in pluginsvr/pluginsvr_config.xml so any in ar.cfg and not listed here will be C plugins. Chris --- Original Message --- From: Joe Martin D'Souza jdso...@shyle.net Sent: 20 September 2013 19:49 To: arslist@ARSLIST.ORG Subject: Re: Anyone have a list (or know of a list) of plugins... For getting just the list, the ar.conf file should be more than enough for plugins used by the AR Server and applications installed on it. You could also probably try to identify most of their types from the configuration parameter name related to each of the plugin - I think most of them have the type in the configuration parameter name.. Cheers Joe -Original Message- From: Rick Phillips Sent: Friday, September 20, 2013 1:28 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Anyone have a list (or know of a list) of plugins... ...describing which are C plugins and which are Java plugins? Thanks, Rick ars/itsm/cmdb 8.1 SQL 2008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: A little bit early for Halloween or a little late for Friday the 13th
What environment are you facing that on? Dev? Test/QA/Staging? Prod? Even if it is production, since its only an active link - less of an impact as opposed to a filter, delete the offending AL, re-cache the Mid-Tier and see if it still shows up or fires.. Take a backup of the AL before deleting. If it still fires post deleting, then I may have a few suggestions to look up in the data tables where data related to active links is stored.. I'd need to know what actions are in it to be able to guide you to what you should be looking for. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th This is a copy/paste of the name. And this is a new application that only exists only on a dev server. nowhere else. I wish it would have been that simple Thank you, Pascale Sterrett Kenavo ar wech all jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/20/2013 10:47 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th Or you man *think* it's the same active link because it almost looks similar to a human eye. Did you look at your AL log by looking for the AL name by doing a find by the exact name? There must be a sort of a duplicate with a similar name that you are seeing in your logs that is firing? Or maybe you are disabling it in one environment and testing results in another? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th That was one of our first step. And did not change anything. taufc...@gmail.com Sent by: arslist@ARSLIST.ORG 09/20/2013 08:48 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th It sounds like an issue with the server cache getting jacked up. I wonder what would've happened if you re-enabled the AL. That would force a recache (I think). Tauf Chowdhury On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com pascale.sterr...@daimler.com wrote: Hi all, This will sound like a Friday joke but it is not We just have a little bit of the spooky weird one here. And I wonder if anyone else had this kind of weird behavior. I just want to know if there is a step of cache clearing/cleaning we missed We are 100% custom apps. 7.6.4 SP5 mainly WUT MSSQL 2005 Win 2003 We are not using Best Practice Mode. So no Overlay #1 Weird occurrence: My colleague disabled an Active Link. But still it is triggering. In the logs, we see the AL being triggered. It is the same name but with a bunch of numbers following the name. If we do a search on Dev studio for that particular name with those number we can't find it. Just the one without the numbers. And that one is disabled in both Dev and Best Practice Mode. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. #2 occurrence I deleted an AL (different one). Still in Dev mode. The AL still triggered. Still showed in the logs. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. But if I looked for it in dev studio it was no longer there. #3 This morning, the deleted AL is no longer showing in the logs and all is working fine for now... Anyone experienced ghostly AL? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: A little bit early for Halloween or a little late for Friday the 13th
no server group. No load balancing cache issue either. Further testing. On the WUT, the disabled AL is no longer firing... we are making progress. But on the Mid Tier it is still firing, with the AL showing in the log with the same name as in dev studio, but with the number 1379705620484150 at the end of the name. bauti...@bullcreek.com Sent by: arslist@ARSLIST.ORG 09/20/2013 01:01 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th ** If you are running a server group in DEV (great but not common in my experience), and you want to synch server cache across all the servers in the group then you would want to run the arsignal command: arsignal (arsignal.exe) Description The arsignal utility forces an AR System server to load or reload information. The process can be run on any machine. Synopsis arsignal {-c|-g|-l|-a} server_name[:port][sigArgument] The server name identifies the server that is to reload information. If a TCP port is to be specified as well (needed if the server does not register with AR System Portmapper), it is appended to the server name, separated by a colon. The string sigArgument is applicable when using the -a option. From: pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th One is a WUT issue, the other on the Mid Tier. The deleted AL that kept showing up was on the WUT only. That one all by itself is fixed. The Deleted AL is not longer showing up in the logs. With absolutely nothing being done on our side. (I can hear the twilight zone music playing in the background) The other AL, beind disabled but still triggering, is for both WUT and Mid Tier apps. So that one, may be a load balancing issue. We will look into that one. dave.shell...@te.com Sent by: arslist@ARSLIST.ORG 09/20/2013 12:18 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th Pascale, You said this was the Windows User Tool? If so were all windows for that form closed before loading the form again? I've gotten bite once or twice by forgetting I had the form open in another window in the WUT. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th Hi Joe, That is Dev and it is a simple set field, which I know exactly where and what to look for at the DB level. I just don't want to go there at this point. I am trying to find out (if possible) what happened (and why). If there is a step we missed on the cleaning/flushing, bitting the head of the chicken, spinning on our heads, incantations, etc. If anyone else encountered something similar. There is obviously something corrupted. jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/20/2013 11:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th What environment are you facing that on? Dev? Test/QA/Staging? Prod? Even if it is production, since its only an active link - less of an impact as opposed to a filter, delete the offending AL, re-cache the Mid-Tier and see if it still shows up or fires.. Take a backup of the AL before deleting. If it still fires post deleting, then I may have a few suggestions to look up in the data tables where data related to active links is stored.. I'd need to know what actions are in it to be able to guide you to what you should be looking for. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th This is a copy/paste of the name. And this is a new application that only exists only on a dev server. nowhere else. I wish it would have been that simple Thank you, Pascale Sterrett Kenavo ar wech all jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/20/2013 10:47 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th Or you man *think* it's the same active link because it almost looks similar to a human eye. Did you look at your AL log by looking for the AL name by doing a find by the exact name? There must be a sort of a duplicate with a similar name that you are seeing in your logs that is firing? Or maybe you are disabling
Re: A little bit early for Halloween or a little late for Friday the 13th
The mid-tier cache is somehow not being reset. One thing I can think of is that if you have changed the user that starts the web server, and that user can read the old cache but cant write or update it and the directory the cache gets built in, that could potentially happen.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 4:13 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th no server group. No load balancing cache issue either. Further testing. On the WUT, the disabled AL is no longer firing... we are making progress. But on the Mid Tier it is still firing, with the AL showing in the log with the same name as in dev studio, but with the number 1379705620484150 at the end of the name. bauti...@bullcreek.com Sent by: arslist@ARSLIST.ORG 09/20/2013 01:01 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th ** If you are running a server group in DEV (great but not common in my experience), and you want to synch server cache across all the servers in the group then you would want to run the arsignal command: arsignal (arsignal.exe) Description The arsignal utility forces an AR System server to load or reload information. The process can be run on any machine. Synopsis arsignal {-c|-g|-l|-a} server_name[:port][sigArgument] The server name identifies the server that is to reload information. If a TCP port is to be specified as well (needed if the server does not register with AR System Portmapper), it is appended to the server name, separated by a colon. The string sigArgument is applicable when using the -a option. From: pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th One is a WUT issue, the other on the Mid Tier. The deleted AL that kept showing up was on the WUT only. That one all by itself is fixed. The Deleted AL is not longer showing up in the logs. With absolutely nothing being done on our side. (I can hear the twilight zone music playing in the background) The other AL, beind disabled but still triggering, is for both WUT and Mid Tier apps. So that one, may be a load balancing issue. We will look into that one. dave.shell...@te.com Sent by: arslist@ARSLIST.ORG 09/20/2013 12:18 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th Pascale, You said this was the Windows User Tool? If so were all windows for that form closed before loading the form again? I've gotten bite once or twice by forgetting I had the form open in another window in the WUT. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th Hi Joe, That is Dev and it is a simple set field, which I know exactly where and what to look for at the DB level. I just don't want to go there at this point. I am trying to find out (if possible) what happened (and why). If there is a step we missed on the cleaning/flushing, bitting the head of the chicken, spinning on our heads, incantations, etc. If anyone else encountered something similar. There is obviously something corrupted. jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/20/2013 11:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th What environment are you facing that on? Dev? Test/QA/Staging? Prod? Even if it is production, since its only an active link - less of an impact as opposed to a filter, delete the offending AL, re-cache the Mid-Tier and see if it still shows up or fires.. Take a backup of the AL before deleting. If it still fires post deleting, then I may have a few suggestions to look up in the data tables where data related to active links is stored.. I'd need to know what actions are in it to be able to guide you to what you should be looking for. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th This is a copy/paste of the name. And this is a new application that only exists only on a dev server. nowhere else. I wish it would have been that simple
Re: A little bit early for Halloween or a little late for Friday the 13th
Pascale, You said this was the Windows User Tool? If so were all windows for that form closed before loading the form again? I've gotten bite once or twice by forgetting I had the form open in another window in the WUT. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th Hi Joe, That is Dev and it is a simple set field, which I know exactly where and what to look for at the DB level. I just don't want to go there at this point. I am trying to find out (if possible) what happened (and why). If there is a step we missed on the cleaning/flushing, bitting the head of the chicken, spinning on our heads, incantations, etc. If anyone else encountered something similar. There is obviously something corrupted. jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/20/2013 11:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th What environment are you facing that on? Dev? Test/QA/Staging? Prod? Even if it is production, since its only an active link - less of an impact as opposed to a filter, delete the offending AL, re-cache the Mid-Tier and see if it still shows up or fires.. Take a backup of the AL before deleting. If it still fires post deleting, then I may have a few suggestions to look up in the data tables where data related to active links is stored.. I'd need to know what actions are in it to be able to guide you to what you should be looking for. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th This is a copy/paste of the name. And this is a new application that only exists only on a dev server. nowhere else. I wish it would have been that simple Thank you, Pascale Sterrett Kenavo ar wech all jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/20/2013 10:47 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th Or you man *think* it's the same active link because it almost looks similar to a human eye. Did you look at your AL log by looking for the AL name by doing a find by the exact name? There must be a sort of a duplicate with a similar name that you are seeing in your logs that is firing? Or maybe you are disabling it in one environment and testing results in another? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th That was one of our first step. And did not change anything. taufc...@gmail.com Sent by: arslist@ARSLIST.ORG 09/20/2013 08:48 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th It sounds like an issue with the server cache getting jacked up. I wonder what would've happened if you re-enabled the AL. That would force a recache (I think). Tauf Chowdhury On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com pascale.sterr...@daimler.com wrote: Hi all, This will sound like a Friday joke but it is not We just have a little bit of the spooky weird one here. And I wonder if anyone else had this kind of weird behavior. I just want to know if there is a step of cache clearing/cleaning we missed We are 100% custom apps. 7.6.4 SP5 mainly WUT MSSQL 2005 Win 2003 We are not using Best Practice Mode. So no Overlay #1 Weird occurrence: My colleague disabled an Active Link. But still it is triggering. In the logs, we see the AL being triggered. It is the same name but with a bunch of numbers following the name. If we do a search on Dev studio for that particular name with those number we can't find it. Just the one without the numbers. And that one is disabled in both Dev and Best Practice Mode. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. #2 occurrence I deleted an AL (different one). Still in Dev mode. The AL still triggered. Still showed in the logs. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. But if I looked for
Re: A little bit early for Halloween or a little late for Friday the 13th
If you are running a server group in DEV (great but not common in my experience), and you want to synch server cache across all the servers in the group then you would want to run the arsignal command: arsignal (arsignal.exe) Description The arsignal utility forces an AR System server to load or reload information. The process can be run on any machine. Synopsis arsignal {-c|-g|-l|-a} server_name[:port][sigArgument] The server name identifies the server that is to reload information. If a TCP port is to be specified as well (needed if the server does not register with AR System Portmapper), it is appended to the server name, separated by a colon. The string sigArgument is applicable when using the -a option. From: pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 2:52 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th One is a WUT issue, the other on the Mid Tier. The deleted AL that kept showing up was on the WUT only. That one all by itself is fixed. The Deleted AL is not longer showing up in the logs. With absolutely nothing being done on our side. (I can hear the twilight zone music playing in the background) The other AL, beind disabled but still triggering, is for both WUT and Mid Tier apps. So that one, may be a load balancing issue. We will look into that one. dave.shell...@te.com Sent by: arslist@ARSLIST.ORG 09/20/2013 12:18 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th Pascale, You said this was the Windows User Tool? If so were all windows for that form closed before loading the form again? I've gotten bite once or twice by forgetting I had the form open in another window in the WUT. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th Hi Joe, That is Dev and it is a simple set field, which I know exactly where and what to look for at the DB level. I just don't want to go there at this point. I am trying to find out (if possible) what happened (and why). If there is a step we missed on the cleaning/flushing, bitting the head of the chicken, spinning on our heads, incantations, etc. If anyone else encountered something similar. There is obviously something corrupted. jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/20/2013 11:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th What environment are you facing that on? Dev? Test/QA/Staging? Prod? Even if it is production, since its only an active link - less of an impact as opposed to a filter, delete the offending AL, re-cache the Mid-Tier and see if it still shows up or fires.. Take a backup of the AL before deleting. If it still fires post deleting, then I may have a few suggestions to look up in the data tables where data related to active links is stored.. I'd need to know what actions are in it to be able to guide you to what you should be looking for. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th This is a copy/paste of the name. And this is a new application that only exists only on a dev server. nowhere else. I wish it would have been that simple Thank you, Pascale Sterrett Kenavo ar wech all jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/20/2013 10:47 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th Or you man *think* it's the same active link because it almost looks similar to a human eye. Did you look at your AL log by looking for the AL name by doing a find by the exact name? There must be a sort of a duplicate with a similar name that you are seeing in your logs that is firing? Or maybe you are disabling it in one environment and testing results in another? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th That was one of our first step. And did not change anything. taufc...@gmail.com Sent by: arslist@ARSLIST.ORG 09/20/2013 08:48 AM Please
Re: Question on WWRUG2013 (anyone talking about mobilization)
There are sessions on MyIT and a session by Mobile reach. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard Richter Sent: Friday, September 20, 2013 11:12 AM To: arslist@ARSLIST.ORG Subject: Question on WWRUG2013 (anyone talking about mobilization) ** Hi all, Happy Friday. I was looking at the new app for RUG and did not see any sessions on mobilization. I just wanted to see in my old age, if I missed anything. Also my son, who is a newbie app programmer sent me this old joke ( I changed it a little for our world) A man was crossing a road one day when a frog called out to him and said, If you kiss me, I'll turn into a beautiful princess. He bent over, picked up the frog, and put it in his pocket. The frog spoke up again and said, If you kiss me and turn me back into a beautiful princess, I will tell everyone how smart and brave you are and how you are my hero. The man took the frog out of his pocket, smiled at it, and returned it to his pocket. The frog spoke up again and said, If you kiss me and turn me back into a beautiful princess, I will be your loving companion for an entire week. The man took the frog out of his pocket, smiled at it, and returned it to his pocket. The frog then cried out, If you kiss me and turn me back into a princess, I'll stay with you for a year and do ANYTHING you want. Again the man took the frog out, smiled at it, and put it back into his pocket. Finally, the frog asked, What is the matter? I've told you I'm a beautiful princess, that I'll stay with you for a year and do anything you want. Why won't you kiss me? The man said, Look, I'm a Remedy consultant. I don't have time for a girlfriend, but a talking frog is cool. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: A little bit early for Halloween or a little late for Friday the 13th
One is a WUT issue, the other on the Mid Tier. The deleted AL that kept showing up was on the WUT only. That one all by itself is fixed. The Deleted AL is not longer showing up in the logs. With absolutely nothing being done on our side. (I can hear the twilight zone music playing in the background) The other AL, beind disabled but still triggering, is for both WUT and Mid Tier apps. So that one, may be a load balancing issue. We will look into that one. dave.shell...@te.com Sent by: arslist@ARSLIST.ORG 09/20/2013 12:18 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th Pascale, You said this was the Windows User Tool? If so were all windows for that form closed before loading the form again? I've gotten bite once or twice by forgetting I had the form open in another window in the WUT. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th Hi Joe, That is Dev and it is a simple set field, which I know exactly where and what to look for at the DB level. I just don't want to go there at this point. I am trying to find out (if possible) what happened (and why). If there is a step we missed on the cleaning/flushing, bitting the head of the chicken, spinning on our heads, incantations, etc. If anyone else encountered something similar. There is obviously something corrupted. jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/20/2013 11:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th What environment are you facing that on? Dev? Test/QA/Staging? Prod? Even if it is production, since its only an active link - less of an impact as opposed to a filter, delete the offending AL, re-cache the Mid-Tier and see if it still shows up or fires.. Take a backup of the AL before deleting. If it still fires post deleting, then I may have a few suggestions to look up in the data tables where data related to active links is stored.. I'd need to know what actions are in it to be able to guide you to what you should be looking for. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th This is a copy/paste of the name. And this is a new application that only exists only on a dev server. nowhere else. I wish it would have been that simple Thank you, Pascale Sterrett Kenavo ar wech all jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/20/2013 10:47 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th Or you man *think* it's the same active link because it almost looks similar to a human eye. Did you look at your AL log by looking for the AL name by doing a find by the exact name? There must be a sort of a duplicate with a similar name that you are seeing in your logs that is firing? Or maybe you are disabling it in one environment and testing results in another? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th That was one of our first step. And did not change anything. taufc...@gmail.com Sent by: arslist@ARSLIST.ORG 09/20/2013 08:48 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th It sounds like an issue with the server cache getting jacked up. I wonder what would've happened if you re-enabled the AL. That would force a recache (I think). Tauf Chowdhury On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com pascale.sterr...@daimler.com wrote: Hi all, This will sound like a Friday joke but it is not We just have a little bit of the spooky weird one here. And I wonder if anyone else had this kind of weird behavior. I just want to know if there is a step of cache clearing/cleaning we missed We are 100% custom apps. 7.6.4 SP5 mainly WUT MSSQL 2005 Win 2003 We are not using Best Practice Mode. So no Overlay #1 Weird occurrence: My colleague disabled an Active Link. But still it is triggering. In the logs, we see the AL being triggered. It is the same name but
Re: Ad hoc Task sequencing.
There is a field on the task form for sequence - you could let the users set that when they create the Ad-Hoc task. If the tasks are part of a change, there are also arrows on the right side of the task window that allows you to move the sequence of the task up or down. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brittain, Mark Sent: Friday, September 20, 2013 3:47 PM To: arslist@ARSLIST.ORG Subject: Ad hoc Task sequencing. ** Hi All TGIF, Typically it is Friday afternoon when things get quiet and I have the opportunity to dig a little deeper into how ITSM works under the hood. Today the topic is ad hoc tasks and sequencing. If I create a task, it gets assigned Sequence 1. If I create another task, it gets assigned Sequence 2. Task 2 only gets assigned after task 1 is closed. This is pretty cool but is not always what I want to do. In some cases I might want both task out at the same time so they should both be Sequence 1. Or I might have realized that the second task I created needs to be completed first. So the question is: how do you manage the sequencing on a ad hoc task? Either as a default or at runtime. I have been through the documentation and Customer Config and have not stumbled upon the answer. ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Continual Service Improvement NaviSite - A Time Warner Cable Company mbritt...@navisite.com mailto:mbritt...@navisite.com Office: 315-634-9337 Mobile: 315-882.5360 _ This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years image001.gif
A little bit early for Halloween or a little late for Friday the 13th
Hi all, This will sound like a Friday joke but it is not We just have a little bit of the spooky weird one here. And I wonder if anyone else had this kind of weird behavior. I just want to know if there is a step of cache clearing/cleaning we missed We are 100% custom apps. 7.6.4 SP5 mainly WUT MSSQL 2005 Win 2003 We are not using Best Practice Mode. So no Overlay #1 Weird occurrence: My colleague disabled an Active Link. But still it is triggering. In the logs, we see the AL being triggered. It is the same name but with a bunch of numbers following the name. If we do a search on Dev studio for that particular name with those number we can't find it. Just the one without the numbers. And that one is disabled in both Dev and Best Practice Mode. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. #2 occurrence I deleted an AL (different one). Still in Dev mode. The AL still triggered. Still showed in the logs. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. But if I looked for it in dev studio it was no longer there. #3 This morning, the deleted AL is no longer showing in the logs and all is working fine for now... Anyone experienced ghostly AL? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: WWRUG13 Question
Joe, A monitor. 14. Here's a link. http://www.amazon.com/gp/aw/d/B005L2NA54 Tauf Chowdhury On Sep 20, 2013, at 12:05 PM, Joe D'Souza jdso...@shyle.net wrote: ** Did you mean a monitor or a projector? If a monitor, what is the screen size of the one you are talking about? Joe -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Tauf Chowdhury *Sent:* Friday, September 20, 2013 1:58 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question Joe, a lot of laptops now come with both hdmi and VGA and of course USB. A lot of projectors also support these technologies so as long as you have the ports, you should be able to leverage them to do why you suggest. FYI, Lenovo makes a great USB powered monitor that is great for the road warriors. $160 on Amazon. :) Now that I have one, I won't be able to let it go. Thanks to Jason Bess for that. Tauf Chowdhury On Sep 20, 2013, at 11:53 AM, Joe D'Souza jdso...@shyle.net wrote: ** What would be cool is if there was a way (maybe there is already by leveraging the same technology as the docking device) to do an extended display while projecting from two projectors, when demoing stuff from 2 different apps working with each other without minimizing either one.. Joe -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Jason Miller *Sent:* Friday, September 20, 2013 12:16 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question ** The wide format projectors are starting to catch on. It will probably be a little while before it is the norm though. Also in the works are laser projectors :) Lasers are cool! I miss running the YAG and C02 http://www.weldmac.com/laser-welding.html. Admittedly you don't see the pretty beams with these but it is way cool to use light to cut metal! On Thu, Sep 19, 2013 at 6:55 PM, arslist arsl...@danielbloom.ca wrote: ** Sadly the resolution for the Fairmont PSAV services is 1280 X 800. Get used to it, PSAV bought out their main competitor and are now something silly like 80%+ of the market. That is why people like me go “GACK, we could buy that TV and raffle it off for less”. Dan *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* September 19, 2013 5:42 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question ** That’s the nice thing about the 1920x1080 resolution! Fits most new standard televisions.. You don’t usually get projectors to match that but there are a few reasonably priced ones now in the market that you can get on that resolution.. Joe -- *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of * d...@wwrug.com *Sent:* Thursday, September 19, 2013 5:07 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question Thanks for the reminder Rick. I am told that the health club has been totally rebuilt with all new equipment. My AV contract doesn’t tell me resolution of the projectors so I have asked them for it. My laptop is also 1920X1080 deliberately so that native resolution is perfect for my 55” LCD TV screen. Dan 11 days to go, 6 before I am there getting ready *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Rick Cook *Sent:* September 19, 2013 4:03 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question ** It's a full gym, treadmills, bikes, etc. There were many non-functional or dysfunctional machines last year, something Dan said he mentioned to the hotel. Also, if you join the Fairmont President's club (free), they will loan you workout gear, including shoes. Rick On Sep 19, 2013 12:57 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: ** Does anyone know what kind of work out equipment they have at the hotel? I’m not asking for me… someone asked me and shamefully… I have no idea… My day at WWRUG: Wake up Shower Get Dressed Check work Go to opening day session Go to session Go to lunch Go to session Go to session Go to evening thing Go to other evening thing Go to room Check work Go to bed Start over… *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Joe D'Souza *Sent:* Thursday, September 19, 2013 2:49 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: [EXTERNAL] Re: WWRUG13 Question ** On 1920x1080 you know you do not need an external monitor. It’s a luxury if you have it. But lower than that I have always had the need for an extended monitor. Its hard to develop without one.. At least I feel so.. Or maybe its just that I need a
Question on WWRUG2013 (anyone talking about mobilization)
Hi all, Happy Friday. I was looking at the new app for RUG and did not see any sessions on mobilization. I just wanted to see in my old age, if I missed anything. Also my son, who is a newbie app programmer sent me this old joke ( I changed it a little for our world) A man was crossing a road one day when a frog called out to him and said, If you kiss me, I'll turn into a beautiful princess. He bent over, picked up the frog, and put it in his pocket. The frog spoke up again and said, If you kiss me and turn me back into a beautiful princess, I will tell everyone how smart and brave you are and how you are my hero. The man took the frog out of his pocket, smiled at it, and returned it to his pocket. The frog spoke up again and said, If you kiss me and turn me back into a beautiful princess, I will be your loving companion for an entire week. The man took the frog out of his pocket, smiled at it, and returned it to his pocket. The frog then cried out, If you kiss me and turn me back into a princess, I'll stay with you for a year and do ANYTHING you want. Again the man took the frog out, smiled at it, and put it back into his pocket. Finally, the frog asked, What is the matter? I've told you I'm a beautiful princess, that I'll stay with you for a year and do anything you want. Why won't you kiss me? The man said, Look, I'm a Remedy consultant. I don't have time for a girlfriend, but a talking frog is cool. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: A little bit early for Halloween or a little late for Friday the 13th
This is a copy/paste of the name. And this is a new application that only exists only on a dev server. nowhere else. I wish it would have been that simple Thank you, Pascale Sterrett Kenavo ar wech all jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/20/2013 10:47 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th Or you man *think* it's the same active link because it almost looks similar to a human eye. Did you look at your AL log by looking for the AL name by doing a find by the exact name? There must be a sort of a duplicate with a similar name that you are seeing in your logs that is firing? Or maybe you are disabling it in one environment and testing results in another? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th That was one of our first step. And did not change anything. taufc...@gmail.com Sent by: arslist@ARSLIST.ORG 09/20/2013 08:48 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th It sounds like an issue with the server cache getting jacked up. I wonder what would've happened if you re-enabled the AL. That would force a recache (I think). Tauf Chowdhury On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com pascale.sterr...@daimler.com wrote: Hi all, This will sound like a Friday joke but it is not We just have a little bit of the spooky weird one here. And I wonder if anyone else had this kind of weird behavior. I just want to know if there is a step of cache clearing/cleaning we missed We are 100% custom apps. 7.6.4 SP5 mainly WUT MSSQL 2005 Win 2003 We are not using Best Practice Mode. So no Overlay #1 Weird occurrence: My colleague disabled an Active Link. But still it is triggering. In the logs, we see the AL being triggered. It is the same name but with a bunch of numbers following the name. If we do a search on Dev studio for that particular name with those number we can't find it. Just the one without the numbers. And that one is disabled in both Dev and Best Practice Mode. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. #2 occurrence I deleted an AL (different one). Still in Dev mode. The AL still triggered. Still showed in the logs. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. But if I looked for it in dev studio it was no longer there. #3 This morning, the deleted AL is no longer showing in the logs and all is working fine for now... Anyone experienced ghostly AL? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Ad hoc Task sequencing.
Hi All TGIF, Typically it is Friday afternoon when things get quiet and I have the opportunity to dig a little deeper into how ITSM works under the hood. Today the topic is ad hoc tasks and sequencing. If I create a task, it gets assigned Sequence 1. If I create another task, it gets assigned Sequence 2. Task 2 only gets assigned after task 1 is closed. This is pretty cool but is not always what I want to do. In some cases I might want both task out at the same time so they should both be Sequence 1. Or I might have realized that the second task I created needs to be completed first. So the question is: how do you manage the sequencing on a ad hoc task? Either as a default or at runtime. I have been through the documentation and Customer Config and have not stumbled upon the answer. ARS 7.6.04 SP3 ITSM 7.6.04 SP3 Thanks Mark Mark Brittain Remedy Developer ITILv3 Continual Service Improvement NaviSite - A Time Warner Cable Company mbritt...@navisite.commailto:mbritt...@navisite.com Office: 315-634-9337 Mobile: 315-882.5360 [cid:image001.gif@01CEB616.E5DDFEF0] This E-mail and any of its attachments may contain Time Warner Cable proprietary information, which is privileged, confidential, or subject to copyright belonging to Time Warner Cable. This E-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this E-mail, you are hereby notified that any dissemination, distribution, copying, or action taken in relation to the contents of and attachments to this E-mail is strictly prohibited and may be unlawful. If you have received this E-mail in error, please notify the sender immediately and permanently delete the original and any copy of this E-mail and any printout. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years inline: image001.gif
Re: [EXTERNAL] Re: WWRUG13 Question
Ahhh that is Friday afternoon at 1:30pm when the conference is over :) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Kemes, Lisa A DLA CTR INFORMATION OPERATIONS Sent: Friday, September 20, 2013 7:39 AM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Question You forgot to add time for your spa treatments! ;) -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire Sent: Thursday, September 19, 2013 3:57 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Question ** Does anyone know what kind of work out equipment they have at the hotel? I'm not asking for me... someone asked me and shamefully... I have no idea... My day at WWRUG: Wake up Shower Get Dressed Check work Go to opening day session Go to session Go to lunch Go to session Go to session Go to evening thing Go to other evening thing Go to room Check work Go to bed Start over... From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, September 19, 2013 2:49 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Question ** On 1920x1080 you know you do not need an external monitor. It's a luxury if you have it. But lower than that I have always had the need for an extended monitor. Its hard to develop without one.. At least I feel so.. Or maybe its just that I need a vision check :-) Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Thursday, September 19, 2013 3:30 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Question ** Although it works well to demonstrate that you can develop at a lower resolution and without an extra monitor :) On Thu, Sep 19, 2013 at 12:22 PM, Joe D'Souza jdso...@shyle.net wrote: ** Was a typo. I meant 1920x1080.. My Personal laptop is that resolution and it means I have to adjust to a smaller resolution when displaying it on a smaller resolution screen. While that's generally OK most of the time, it gets to be a little more of an inconvenience when demonstrating stuff from the Dev Studio which is a Real Estate hungry beast.. Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Thursday, September 19, 2013 3:12 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Question Thanks, Joe - I love a guy who gives specific technical detail. ;) I don't actually recall the resolution of my laptop, but can check that this weekend when I start practicing my presentation. I don't think it's 1950 x 1080. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: Thursday, September 19, 2013 12:51 PM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Question ** The way the podium is setup usually, the podium is already wired to a projector and vocal devices like a mic etc. They do provide button mikes in most halls. So unless you have a specific need to bring in your projector (higher resolution than what is provided) then there is no need for you to bring one. The one they provide does not have a 1950x1080 resolution but a step or two lower than that. Would be nice to have 1950x1080 projectors for those presenting stuff from the dev studio - for obvious reasons... Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Thursday, September 19, 2013 10:56 AM To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: WWRUG13 Question Already planning on that one. Between my need to present and my need to connect in to our network while we're gone and check a few things, I can't see coming to WWRUG without a laptop. But maybe you can see where schlepping in a laptop and projector as well as clothes and toiletries for 5 days starts to look a bit daunting and why I might be thinking about how to lighten the load? But I do appreciate the response - it's nice to know I'm not ignored. :-) Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Wednesday,
Re: A little bit early for Halloween or a little late for Friday the 13th
Hi Joe, That is Dev and it is a simple set field, which I know exactly where and what to look for at the DB level. I just don't want to go there at this point. I am trying to find out (if possible) what happened (and why). If there is a step we missed on the cleaning/flushing, bitting the head of the chicken, spinning on our heads, incantations, etc. If anyone else encountered something similar. There is obviously something corrupted. jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/20/2013 11:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th What environment are you facing that on? Dev? Test/QA/Staging? Prod? Even if it is production, since its only an active link - less of an impact as opposed to a filter, delete the offending AL, re-cache the Mid-Tier and see if it still shows up or fires.. Take a backup of the AL before deleting. If it still fires post deleting, then I may have a few suggestions to look up in the data tables where data related to active links is stored.. I'd need to know what actions are in it to be able to guide you to what you should be looking for. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th This is a copy/paste of the name. And this is a new application that only exists only on a dev server. nowhere else. I wish it would have been that simple Thank you, Pascale Sterrett Kenavo ar wech all jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/20/2013 10:47 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th Or you man *think* it's the same active link because it almost looks similar to a human eye. Did you look at your AL log by looking for the AL name by doing a find by the exact name? There must be a sort of a duplicate with a similar name that you are seeing in your logs that is firing? Or maybe you are disabling it in one environment and testing results in another? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th That was one of our first step. And did not change anything. taufc...@gmail.com Sent by: arslist@ARSLIST.ORG 09/20/2013 08:48 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th It sounds like an issue with the server cache getting jacked up. I wonder what would've happened if you re-enabled the AL. That would force a recache (I think). Tauf Chowdhury On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com pascale.sterr...@daimler.com wrote: Hi all, This will sound like a Friday joke but it is not We just have a little bit of the spooky weird one here. And I wonder if anyone else had this kind of weird behavior. I just want to know if there is a step of cache clearing/cleaning we missed We are 100% custom apps. 7.6.4 SP5 mainly WUT MSSQL 2005 Win 2003 We are not using Best Practice Mode. So no Overlay #1 Weird occurrence: My colleague disabled an Active Link. But still it is triggering. In the logs, we see the AL being triggered. It is the same name but with a bunch of numbers following the name. If we do a search on Dev studio for that particular name with those number we can't find it. Just the one without the numbers. And that one is disabled in both Dev and Best Practice Mode. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. #2 occurrence I deleted an AL (different one). Still in Dev mode. The AL still triggered. Still showed in the logs. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. But if I looked for it in dev studio it was no longer there. #3 This morning, the deleted AL is no longer showing in the logs and all is working fine for now... Anyone experienced ghostly AL? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at
Re: A little bit early for Halloween or a little late for Friday the 13th
hmmm.. Will verify that. jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/20/2013 12:19 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th The only thing that comes to my mind is sometimes in a load balanced environment, some load balancers keep a copy of the mid-tier cache. Check out with the load balancer guys to see if its doing that.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th Hi Joe, That is Dev and it is a simple set field, which I know exactly where and what to look for at the DB level. I just don't want to go there at this point. I am trying to find out (if possible) what happened (and why). If there is a step we missed on the cleaning/flushing, bitting the head of the chicken, spinning on our heads, incantations, etc. If anyone else encountered something similar. There is obviously something corrupted. jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/20/2013 11:29 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th What environment are you facing that on? Dev? Test/QA/Staging? Prod? Even if it is production, since its only an active link - less of an impact as opposed to a filter, delete the offending AL, re-cache the Mid-Tier and see if it still shows up or fires.. Take a backup of the AL before deleting. If it still fires post deleting, then I may have a few suggestions to look up in the data tables where data related to active links is stored.. I'd need to know what actions are in it to be able to guide you to what you should be looking for. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th This is a copy/paste of the name. And this is a new application that only exists only on a dev server. nowhere else. I wish it would have been that simple Thank you, Pascale Sterrett Kenavo ar wech all jdso...@shyle.net Sent by: arslist@ARSLIST.ORG 09/20/2013 10:47 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th Or you man *think* it's the same active link because it almost looks similar to a human eye. Did you look at your AL log by looking for the AL name by doing a find by the exact name? There must be a sort of a duplicate with a similar name that you are seeing in your logs that is firing? Or maybe you are disabling it in one environment and testing results in another? Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pascale.sterr...@daimler.com Sent: Friday, September 20, 2013 12:01 PM To: arslist@ARSLIST.ORG Subject: Re: A little bit early for Halloween or a little late for Friday the 13th That was one of our first step. And did not change anything. taufc...@gmail.com Sent by: arslist@ARSLIST.ORG 09/20/2013 08:48 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: A little bit early for Halloween or a little late for Friday the 13th It sounds like an issue with the server cache getting jacked up. I wonder what would've happened if you re-enabled the AL. That would force a recache (I think). Tauf Chowdhury On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com pascale.sterr...@daimler.com wrote: Hi all, This will sound like a Friday joke but it is not We just have a little bit of the spooky weird one here. And I wonder if anyone else had this kind of weird behavior. I just want to know if there is a step of cache clearing/cleaning we missed We are 100% custom apps. 7.6.4 SP5 mainly WUT MSSQL 2005 Win 2003 We are not using Best Practice Mode. So no Overlay #1 Weird occurrence: My colleague disabled an Active Link. But still it is triggering. In the logs, we see the AL being triggered. It is the same name but with a bunch of numbers following the name. If we do a search on Dev studio for that particular name with those number we can't find it. Just the one without the numbers. And that one is disabled in both Dev and Best Practice Mode. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. #2 occurrence I deleted an AL (different one). Still in Dev
Re: A little bit early for Halloween or a little late for Friday the 13th
I've seen weird things in Dev Studio when you have object relationships turned on and they get corruptedturning them off (but not restarting the server) seems to fix the Dev Studio weirdness (must turn it back on before restarting, or it needs to be rebuilt, but rebuilding it fixes the reference problems) I don't think you are dealing with a 're-cache' issue as Tauf suggested, because you have restarted the server, which is the ultimate recache... so I guess my recommendation would be to turn off object relationships, restart, turn it back on, restartsee if it's fixed after turning it off though. On Fri, Sep 20, 2013 at 9:43 AM, pascale.sterr...@daimler.com wrote: Hi all, This will sound like a Friday joke but it is not We just have a little bit of the spooky weird one here. And I wonder if anyone else had this kind of weird behavior. I just want to know if there is a step of cache clearing/cleaning we missed We are 100% custom apps. 7.6.4 SP5 mainly WUT MSSQL 2005 Win 2003 We are not using Best Practice Mode. So no Overlay #1 Weird occurrence: My colleague disabled an Active Link. But still it is triggering. In the logs, we see the AL being triggered. It is the same name but with a bunch of numbers following the name. If we do a search on Dev studio for that particular name with those number we can't find it. Just the one without the numbers. And that one is disabled in both Dev and Best Practice Mode. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. #2 occurrence I deleted an AL (different one). Still in Dev mode. The AL still triggered. Still showed in the logs. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. But if I looked for it in dev studio it was no longer there. #3 This morning, the deleted AL is no longer showing in the logs and all is working fine for now... Anyone experienced ghostly AL? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Server = crushed, not sure why
Okay, so this ended up being a continuous in-line job that was running. We couldn't edit the job, so I deleted it. then restarted the servers. The job started running again..no idea how or why. So, how do you get rid of a NE job that doesn't exist and won't stop running? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Friday, September 20, 2013 9:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server = crushed, not sure why ** Is arrecond running on the server or AIE? You can check the logs folder in atrium to see if the logs are showing anything or filling up with errors. Check escalations too (if you have them running on your admin box) Tauf Chowdhury On Sep 20, 2013, at 7:42 AM, William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com wrote: ** Hi all - SuSe Linux 7.6.04 ARS - running in a server group. For the last week or so after the admin server comes up it immediately goes to 99% CPU. Running logs for 10 minutes I can see 47,000+ SELECT statements on CMDB Base Element and related classes (specifically BMC Impact). All of these are being run by the Remedy Application Service. However, no CMDB jobs are running that we can see - there are no recon jobs or normalization jobs at all. AIE doesn't appear to be doing anything. There don't appear to be any escalations or other obvious causes to this overhead. I haven't had coffee yet, but so far I have no clever ideas why this is happening... William Rentfrow wrentf...@stratacominc.commailto:wrentf...@stratacominc.com Office: 715-204-3061 Cell: 715-398-5056 _ARSlist: Where the Answers Are and have been for 20 years_ No virus found in this message. Checked by AVG - www.avg.comhttp://www.avg.com Version: 2013.0.3408 / Virus Database: 3222/6662 - Release Date: 09/13/13 Internal Virus Database is out of date. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Anyone have a list (or know of a list) of plugins...
For getting just the list, the ar.conf file should be more than enough for plugins used by the AR Server and applications installed on it. You could also probably try to identify most of their types from the configuration parameter name related to each of the plugin - I think most of them have the type in the configuration parameter name.. Cheers Joe -Original Message- From: Rick Phillips Sent: Friday, September 20, 2013 1:28 PM Newsgroups: public.remedy.arsystem.general To: arslist@ARSLIST.ORG Subject: Anyone have a list (or know of a list) of plugins... ...describing which are C plugins and which are Java plugins? Thanks, Rick ars/itsm/cmdb 8.1 SQL 2008 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: A little bit early for Halloween or a little late for Friday the 13th
It sounds like an issue with the server cache getting jacked up. I wonder what would've happened if you re-enabled the AL. That would force a recache (I think). Tauf Chowdhury On Sep 20, 2013, at 9:44 AM, pascale.sterr...@daimler.com pascale.sterr...@daimler.com wrote: Hi all, This will sound like a Friday joke but it is not We just have a little bit of the spooky weird one here. And I wonder if anyone else had this kind of weird behavior. I just want to know if there is a step of cache clearing/cleaning we missed We are 100% custom apps. 7.6.4 SP5 mainly WUT MSSQL 2005 Win 2003 We are not using Best Practice Mode. So no Overlay #1 Weird occurrence: My colleague disabled an Active Link. But still it is triggering. In the logs, we see the AL being triggered. It is the same name but with a bunch of numbers following the name. If we do a search on Dev studio for that particular name with those number we can't find it. Just the one without the numbers. And that one is disabled in both Dev and Best Practice Mode. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. #2 occurrence I deleted an AL (different one). Still in Dev mode. The AL still triggered. Still showed in the logs. Regardless of restarting the server, closing the WUT and relogin, clearing the WUT cache, the AL regardless is triggering and showing up in the Logs. But if I looked for it in dev studio it was no longer there. #3 This morning, the deleted AL is no longer showing in the logs and all is working fine for now... Anyone experienced ghostly AL? Thank you, Pascale Sterrett Kenavo ar wech all If you are not the intended addressee, please inform us immediately that you have received this e-mail in error, and delete it. We thank you for your cooperation. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years