Ideas submitted to BMC Community Ideas for BMC Remedy
Hi, Y'all: If you have a chance to sign on to BMC Communities, please review ideas submitted by your fellow developers; including yours truly. :) I guess by now, you know that the new process for enhancement requests is done by submitting an idea in BMC Communities. If you see any value in the topics below, please vote up. BMC Remedy Dev Studio Dev Studio - Bulk Field Generator for rapid form developmenthttps://communities.bmc.com/ideas/4176 = https://communities.bmc.com/ideas/4176 Data Wizard Add ability to rename Region AND/OR Site Group in Data Wizardhttps://communities.bmc.com/ideas/2663 = https://communities.bmc.com/ideas/2663 Data Wizard - Multiple Support Group Rename Capabilityhttps://communities.bmc.com/ideas/2872 = https://communities.bmc.com/ideas/2872 SRM Designer: SRM Designer - Allow Trim Fields like Line Breaks, Section Labels, Stand-alone instruction text to SRM Formshttps://communities.bmc.com/ideas/4035 (built using SRM Designer) = https://communities.bmc.com/ideas/4035 SRM Designer: Provide Search and Type-ahead within same fieldhttps://communities.bmc.com/ideas/3887 = https://communities.bmc.com/ideas/3887 SRM Designer: Concatenate Two or More fields in the Menu Labelhttps://communities.bmc.com/ideas/4004 = https://communities.bmc.com/ideas/4004 SIDE Question: Can we submit ideas about the BMC Communities site itself? Thank you for your time, Michelle -- This message, and any attachments, is for the intended recipient(s) only, may contain information that is privileged, confidential and/or proprietary and subject to important terms and conditions available at http://www.bankofamerica.com/emaildisclaimer. If you are not the intended recipient, please delete this message. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Hi, I think you are on the right track with the AR_SESS_OVERRIDE_PREV_IP, but I do not know why it does not work. Do you get the same error message number after setting the session parameter? During which API-call do you get the error? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Experts, I am frequently getting the error ARERR [9084] User is currently connected from another machine for some users who are already connected from another machine. I tried below settings in my API code to override this but it is not working server.Login(servername, UName, Passwd) server.SetSessionConfiguration(Constants.AR_SESS_OVERRIDE_PREV_IP, 1) Please help me to fix this problem. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: area plugin authorization issue
Very helpful Doug. We are in the very first steps os a Single Sign On project. I summarize the steps: 1.The user pass through a web site where the user is validated, this web site get the user login and generate a token for the session. 2.The user pass then to the Midtier, and here will be a piece that get the login, session token and other parameters from the session. This step is transparent for the user. 3.The login and the token are sent (via UserCredential object) to arsystem where we’ll have the SSO plugin. 4.The SSO plugin takes the login and the token and validate both. 5.If the user not exists or the token is not validated the plugin SSO return an “KO” and the login page is showed. I guess, the way for send the token is through the authString parameter of the UserCredential object, does it? Is it the correct way to do this?? Thank you very much. Sergio Feito. 2013/11/27 Mueller, Doug doug_muel...@bmc.com ** Sergio, What you are attempting is actually the most common use of AREA – using the AREA plugin for authentication but having the Authorization from the User form. All of the extra fields – groups, notification methods, email address – of the AREA return are optional. If they are not supplied, the system should take the yes/no about authentication to tell if the user is valid and then look up the other data from the User form. Take a look at the documentation page https://docs.bmc.com/docs/display/ars81/AREA+API+data+structure It talks about the return structure of the AREA call and the fact that if values returned are NULL, it will cross reference the user form for the information. You can supply some values and not others or no values for anything and have everything other than authentication be from the user form. Note that you need to have the cross reference blank password setting configured to cause AREA to look at the user form after authentication. I hope this is helpful, Doug Mueller *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Sergio Feito *Sent:* Monday, November 25, 2013 8:54 AM *To:* arslist@ARSLIST.ORG *Subject:* area plugin authorization issue ** Hi. I'm trying to develop an area plugin in java in an ARS 8.1. The authentication works fine but not the authorization (licenses and groups). The user log into the system and exists in the User form but doesn't take licenses or group list from the User form. I want to make the users are assigned the license type, app licenses, group list etc... specified in the User form instead setting this parameters as a constant in the plugin. Is there any way to do this?? Best regards Sergio Feito. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
REPLACE Function.
Hi Folk, in a text field i'd like to replace the contents of a string (delimited by the characters []) with the null value. Can I use the REPLACE function ? how ? thanks in advance. Pietro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Need help about IVR integration
Hello , Thnak you for your reply. Here my customer is looking for Integrating IM module with IVR using avaya. here is the thing we are looking for: 1) Customer calls help desk and he would hear the message like please enter your ID followed by # sign. 2) as soon as it is done ,system would show pop up window which will contain customer ID as well as other details like language and location related to customer.ideally system whould extract it based on ID. 3) then Agent would insert text related to an issue and he would press save button present on pop up window. 4) then Incident should get created. As per my understanding in this case every agent should have Avaya agent installed on his/her machine. Please correct me if i am wrong. I need help to understand what are the task which needs to be done from Remedy side and from avaya side. Kindly waiting for your reply. With Regards, Amit B. On Thu, Nov 21, 2013 at 9:44 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** What type of integration are you asking for? Examples When a call comes in and is answered by a rep are you looking to “pop” the screen of the rep with the caller’s information? After the call is complete do you wish to add data to the ticket about call timing? Do you want the ability for a user in ITSM to have the IVR system make the call for them (ARS triggering the user’s phone to dial the number)? *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Remedy consultant *Sent:* Thursday, November 21, 2013 6:12 AM *To:* arslist@ARSLIST.ORG *Subject:* Need help about IVR integration ** Hello All, We are working on requirement about integrating IVR with ITSM . Does anybody has any document which could be helpfull for us during the implementation ? As per my understanding Avaya has it's own API which can push data into either staging form or Hpd:help Deks form ? Please correct me if i am wrong. Regards, Amit B. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: REPLACE Function.
Hi, I guess something like these examples might work: REPLACE($src$, [abc], []) or REPLACE($src$, [abc], ) or REPLACE($src$, [ + $replacefrom$ + ], ) Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Folk, in a text field i'd like to replace the contents of a string (delimited by the characters []) with the null value. Can I use the REPLACE function ? how ? thanks in advance. Pietro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Hey Misi, I was waiting for your reply. I have added this statement just below the login method server.Login(servername,username, password) server.SetSessionConfiguration(Constants.AR_SESS_OVERRIDE_PREV_IP, 1) but its not overriding the user instead giving me the error ARERR [9084] User is currently connected from another machine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Need help about IVR integration
I made intergation between RMEDY-6 and IVR using C-API then JAVA-API from IVR and interfacing with webservioce at REMEDY, hence there a list of questions 1- What REMEDY version you are workin with 2- Does AVYA allow API calls, ANSI-C or java to read he translation and make the necessary workflow 2- Does AVAY support web-service integration (i.e. web-based application, run under web-server, ) From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Remedy consultant [raccons...@gmail.com] Sent: Monday, December 02, 2013 4:42 PM To: arslist@ARSLIST.ORG Subject: Re: Need help about IVR integration ** Hello , Thnak you for your reply. Here my customer is looking for Integrating IM module with IVR using avaya. here is the thing we are looking for: 1) Customer calls help desk and he would hear the message like please enter your ID followed by # sign. 2) as soon as it is done ,system would show pop up window which will contain customer ID as well as other details like language and location related to customer.ideally system whould extract it based on ID. 3) then Agent would insert text related to an issue and he would press save button present on pop up window. 4) then Incident should get created. As per my understanding in this case every agent should have Avaya agent installed on his/her machine. Please correct me if i am wrong. I need help to understand what are the task which needs to be done from Remedy side and from avaya side. Kindly waiting for your reply. With Regards, Amit B. On Thu, Nov 21, 2013 at 9:44 AM, Grooms, Frederick W frederick.w.gro...@xo.commailto:frederick.w.gro...@xo.com wrote: ** What type of integration are you asking for? Examples When a call comes in and is answered by a rep are you looking to “pop” the screen of the rep with the caller’s information? After the call is complete do you wish to add data to the ticket about call timing? Do you want the ability for a user in ITSM to have the IVR system make the call for them (ARS triggering the user’s phone to dial the number)? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Remedy consultant Sent: Thursday, November 21, 2013 6:12 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Need help about IVR integration ** Hello All, We are working on requirement about integrating IVR with ITSM . Does anybody has any document which could be helpfull for us during the implementation ? As per my understanding Avaya has it's own API which can push data into either staging form or Hpd:help Deks form ? Please correct me if i am wrong. Regards, Amit B. _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ The information in this email may contain confidential material and it is intended solely for the addresses. Access to this email by anyone else is unauthorized. If you are not the intended recipient, please delete the email and destroy any copies of it, any disclosure, copying, distribution is prohibited and may be considered unlawful. Contents of this email and any attachments may be altered, Statement and opinions expressed in this email are those of the sender, and do not necessarily reflect those of Saudi Telecommunications Company (STC). ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Hi, Okey, but my real question was in which call you get the error. Is it during the Login, or at a later time? Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hey Misi, I was waiting for your reply. I have added this statement just below the login method server.Login(servername,username, password) server.SetSessionConfiguration(Constants.AR_SESS_OVERRIDE_PREV_IP, 1) but its not overriding the user instead giving me the error ARERR [9084] User is currently connected from another machine ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
At login time only I am getting the error ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Hi, This means that it is meaningless to set the session parameter after the Login. Try doing it before the login. In the C-API you do not actually do any login, you just initialize the API. It does not connect to the server when you do an ARInitialization. The second step in the C-API would be to optionally call the ARSetServerPort parameter. I know that the Java API has kind of combined the above steps. Why the Login-call should contact the server, and give you the error, I do not know. The best way might be to turn on API-logging and see which calls are sent by your program. Best Regards - Misi, RRR AB, http://rrr.se At login time only I am getting the error ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
(adv) One SSO Plugin, multiple SAML integrations
Hello, If the subject didn't give it away, there is no useful content beyond an informative video within this short advert. Version 4 of the JSS SSO Plugin contains functionality to support multiple SSO integrations (of any kind) with a single SSO Plugin instance. There is no requirement for additional hardware, licenses and expensive consulting effort often associated with complicated integrations (ie AtriumSSO!). We've produced a video (https://www.javasystemsolutions.com/jss/video/view/SSOPlugin-MidTier-MultiTenancy) of this functionality. It's just a few minutes long, contains an audio commentary, and demonstrates how easy it is to support the most challenging integrations with the JSS SSO Plugin. John -- SSO Plugin for BMC, Kinetic, HP, CA (and other) products. http://www.javasystemsolutions.com/jss/ssoplugin ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: OT: ServiceNow
What do you want to reply to this? Tell your management that the you were talking to the sales guy and he also told you he had a goose who would poop golden eggs. Should you go ahead and cut a Purchase Order for the Goose? It must be for real. This reminds me of a sales guy telling my boss, in front of me, that he was sorry but he was obliged to tell him that he was offering Remedy Administrator services. He turned to me and said, no hard feeling, it's part of his job and he had to do it. That same guy always has to make a pitch for converting us to Service Now as well. If I ever meet this sales guy and his wife at a party that I am going to make an indecent proposal to his wife, but then tell him that I was obliged to do so because it's my job as a man. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, November 26, 2013 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: OT: ServiceNow ** I was working on a proposal for my company, migration from 7.6.04 to 8.x. We showed the whole « migration in multiple steps and data migration » process. Customer told us (I quote, well... quote translated from French): « SNOW presale tech engineer told us that on their solution an upgrade was clicking on a button with less than one minute downtime on production »... What do you want to reply to this? :D Those guys are over agressive, I mean, we can make stuff sound better than real life during presale, but come on... There is a difference between « truth enhancement » and this :) And I surely don't wanna go this road, lying to get a deal... Imagine I get on the project later, total waste and utter failure. De : Pierson, Shawn shawn.pier...@energytransfer.commailto:shawn.pier...@energytransfer.com Répondre à : arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Date : mardi 26 novembre 2013 22:34 À : arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Objet : Re: OT: ServiceNow ** My company has also recently taken a look at Service Now. I can also confirm hearing some deliberately false information being provided, but that's likely typical for any sales presentation. That being said, I do have a cautiously positive view of their product. The techie part of my personality would like to make the switch just to learn something completely new and exciting, but in terms of doing what's best for my organization I don't think it's fully matured enough yet to replace Remedy, plus not all companies are willing to have their private data out on the cloud yet. I've also come to the opinion that us Remedy folks are maybe more opposed to some of the people involved with ServiceNow and their marketing techniques than the anything else. Either way, I plan to keep my eye on them and if my management told me tomorrow that they signed me up for classes and that we'd be migrating to that product, I would treat it as an opportunity not treat it as the end of the world. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of arslist Sent: Tuesday, November 26, 2013 2:26 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: OT: ServiceNow ** That is I was looking at SNOW in terms of knowing what's good and what is bad. No product is the best at everything. I am certainly more open minded about the products than most folks I met at the SNOW conference were. To them [SNOW conference attendees, the ServiceNow employees and others] BMC Remedy is the enemy and it can do no right. There were many expressing blatantly false views, I kept my opinions mostly to myself. Well, I did have to correct former BMC employees who were saying Fred Luddy had something to do with creating Remedy. A view I heard enough times to consider it to be deliberate. Yes, the marketing is a direct steal from what Remedy Corp. said in the 1990s, and there is a tiny bit of truth to some of what they say. Mostly though, if the developer studio were sped up to the speed of the old Admin tool, It could easily be shown you can create robust custom apps faster and easier with Remedy than with ServiceNow. Real apps that is, with a real data model. They however, can show creating new fields and apps in minutes due to the simplicity of the system, the data model, what gets displayed and the simplistic development tool that does not show that all real development is done by working on java scripts. That being said, if you want quick and simple display of quick and simple data in a quick and simple data model, it arguably can. Then again, so can dozens of other light weight applications. RemedyForce would certainly seem the better direction for those that want a truly cloud built light weight system. Note: These opinions are mine. No one elses, not my employer, and possibly not mine next week if I get evidence that I am mistaken about any of the above.
Re: API : Override ARERR [9084] User is currently connected from another machine
Tried placing it before the login method but it is not working. Program is generating exception but no message is displayed in that exception. I am getting this error while fetching the records from GetListEntryWithFields ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: API : Override ARERR [9084] User is currently connected from another machine
Hi, Your issue is not with the call but as to why the override is being triggered so many times by your API program. As per the examples that have been previously supplied and are available on BMC Communities, your API program should have a central Function/routine for login/logout. This function should be available throughout all the modules in your program and called only once to initiate the connection. The user should be cleanly logged out before exiting your program. If you are receiving frequent overrides then you need to re-evalute your program structure to correct the behaivour. Misi is correct in where you place this statement: https://communities.bmc.com/message/12336#12336 More on session control: https://communities.bmc.com/message/15813#15813 Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Sweety Sent: 02 December 2013 23:18 To: arslist@ARSLIST.ORG Subject: Re: API : Override ARERR [9084] User is currently connected from another machine Tried placing it before the login method but it is not working. Program is generating exception but no message is displayed in that exception. I am getting this error while fetching the records from GetListEntryWithFields ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: [EXTERNAL] Re: OT: ServiceNow
Jesus: I think you would do well to do some more thinking on this idea before you do that. Do you know anything at all about this guy's wife? After all, the fact that the husband may be a bit of a jerk doesn't necessarily mean that she is as well. I know some very sweet-tempered women who let their hearts lead when they picked their mate, and it wasn't a terribly good choice, and they are just trying to do the best they can with the choice they made. On the other hand, the wife might be a real nightmare with a terrible temper from having to live with her pushy and obnoxious bozo of a husband and she might slap you across the face as hard as she can or throw her drink in your face for your cheekiness! ;) I know I am at a stage where I have been forced to endure entirely too much distasteful behavior from men and I'm a lot less tolerant than I used to be of what I consider to be men behaving badly, although I recognize that sometimes you have to leave males to work things out in their own way. If it were my first time meeting you and you did this to me, I most likely wouldn't say anything, but I would be feeling really uncomfortable, and assuming that I didn't know my husband to be prone to murdering those he didn't like, I would probably get up and go into the other room. You would have made a very poor first impression on me, and while it would not be impossible to turn things around, you would have to work a lot harder than most new acquaintances to overcome that initial bad impression, even if you found a way to slip me an explanation for your behavior. While I can understand wanting to make a point, particularly to someone who has made themselves obnoxious, I definitely would NOT appreciate being used for such a purpose and in such a threatening way by a stranger. The only sort of person I *might* put up with something like that from would be someone who was a life-long friend of my husband - someone who might not agree with everything he said or did and wasn't above the occasional object lesson to make a point, but who at least had a demonstrated track record for caring about the guy, warts and all. Also, this guy would be familiar enough to me from his long acquaintance with my husband that I would hopefully recognize that Oh, he's just in 'object lesson mode' and I would know not to take such potentially explosive words too seriously. With a stranger, I'd have no context for understanding what is motivating the words being said, so I'd have to assume that there is a genuine threat. Then the question becomes, as the wife of this man you don't like, who am I? If I am just a stay-at-home mom, you might be tempted to think, 'What a woman like that thinks doesn't matter', but what if there's some crazy connection between us that you aren't aware of? Maybe our kids go the same school and are both in the same school band, and I'm a band mom. If I figure out that your kid is the kid of that guy I met at that party who talked so offensively to me, then you are put into a position of having to trust me not to either inconvenience or even downright harm your kid because I didn't like how you chose to conduct yourself around me. Do you know me well enough to be confident trusting my sense of honor and decency that even though I thought *you* behaved like a complete jerk, I'm willing to give *your kid* a completely clean slate? Or what if I'm a board member for a company you really want to do some work for? You've now shown the depths that you'll sink to in order to make your point, and if you come looking to do business with my company, do you honestly think you're going to get my vote after having propositioned me so indecently? Sometimes these ideas can seem really fun, and they are certainly quite interesting to consider, but I also think that they can have some brutal unintended consequences. And I advise thinking long and hard about those potential unintended consequences before you let yourself go there. I'll close with a quote that has made me pause and reflect on many occasions: It is better to remain silent and be thought a fool than to open one's mouth and remove all doubt. The source of this quote is not known for certain, but it is attributed, variously, to Mark Twain, Abraham Lincoln, the Book of Proverbs in the Bible, Maurice Switzer, Arthur Burns, John Maynard Keynes, Confucius, and Anonymous. Regardless of who said it, it remains good advice in my books. Good luck to you (and may you be wise enough to not scare off good luck when it comes sniffing your way...) Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.govmailto:nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Ortega, Jesus A Sent: Monday, December 02, 2013 3:29 PM To:
Re: DHL/UPS integration
Thanks for the insight Rob. Good luck. Date: Tue, 26 Nov 2013 11:51:16 -0500 From: robert.schick...@compass-usa.com Subject: Re: DHL/UPS integration To: arslist@ARSLIST.ORG I am currently working on a web service integration with UPS, they do provide shipping api's. I have created WSDLs that I can successfully submit to UPS and get valid returns with cost, tracking # and label (in base64 text string) which I can decode and display the label in a view field, and I can create a hyperlink for tracking in my Remedy form. There is s 2 step process Shipconfirm and ShipAccept (submit data get rate returned Accept proposed rate) , and a single step ProcessShipment. You can find their resources here: https://www.ups.com/upsdeveloperkit/downloadresource?loc=en_US We had to use a WSDL:merge utility to combine the base WSDL and associated xsd files into a single WSDL file. My issue is that all this works when testing with SOAP UI. When I load the WSDL in Remedy web service, I can map my input fields to the appropriate elements and submit, but Remedy does not load the WSDL with the proper namespaces within the WSDL, the header section is displayed but there is no body tag and UPS rejects the submission with 'error client data' or 'xml not well formed' It seems Remedy does not interperet the WSDL file the same way most of the xml/soap tools do. If anyone has any experience/success merging or flattening WSDL and multiple XSD file any advice would be appreciated. Thanks in advance, Bob ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Create a new Incident on any email
Hello, friends, I work with BMC Remedy 7.6.04 (ITSM) and I want to change the standart workflow of working Email Enging. Can I create a new Incident on any email without analyzing body? In this case, the body of the letter is Detailed Description of the incident and submitter is owner of the email from CTM:People. Where and How can I do this? Thanks in advance, Andrey. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Create a new Incident on any email
Hi Andrey, Yes it is very much possible to create incident via email. For this you need to write a workflow on AR System Email Messages form. Create a staging form and push the data from AR System Email Messages form to this staging form. Once data reaches to staging form validate the User via CTM:People form and then push the data to HPD:IncidentInterface_Create. There is OOB workflow which will push data from HPD:IncidentInterface_Create to HPD:Help Desk form. The flow of incident creation would be like this- AR System Email Messages--Staging form--User validation via CTM:People form-- HPD:IncidentInterface_Create--HPD:Help Desk Regards, Rahul From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Andrey Blednykh Sent: Tuesday, 3 December 2013 10:10 AM To: arslist@ARSLIST.ORG Subject: Create a new Incident on any email ** Hello, friends, I work with BMC Remedy 7.6.04 (ITSM) and I want to change the standart workflow of working Email Enging. Can I create a new Incident on any email without analyzing body? In this case, the body of the letter is Detailed Description of the incident and submitter is owner of the email from CTM:People. Where and How can I do this? Thanks in advance, Andrey. _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Runmacro fails
Hi,
\$NULL\$ worked out and got results. On the otherhand, captured arapires and
cmd logs after executing the runmacro with recorded macro files. I need
assistance on troubleshooting these logs, since I didn’t see any Error messages
in these logs. Unfortunately, no links found in communities as of now.
In cmd_1, after validate form cache, the below entry was logged and
Segmentation fault error displayed in putty.
# ARValidateFormCache
#
vfc
HPD:Help Desk
1385469149
1385469149
1385469149
#
# ARExport
#
exp
1
1
2
HPD:Help Desk
0
** FILE NAME **
Any simple way to understand what went wrong
Regards,
Govind M
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Wednesday, November 27, 2013 6:03 PM
To: arslist@ARSLIST.ORG
Subject: Re: Runmacro fails
Hi,
...$NULL$... will be expanded by the shell to ...$..., which explains that
problem.
Try ...\$NULL\$... instead.
Then you can set environment ARAPILOGGING=1 and check the resulting arapicmd*
and arapires* files to see how far the tool gets when you try to run the Macro
you were talking about earlier.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
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Misi,
I have used ftp as well as scp. But still no results.
Also, the below format throws the error as Unknown reference fields
when the parser intercepts the $ symbol.
runmacro -x servername -U username -P password -o
/App1/report.csv -f HPD:Help Desk -t csv -q ('UAN GO Number' != $NULL$
OR 'VAS exists flag'
!= $NULL$) AND 'Status*' 4
Accessing server - servername...
Processing form - HPD:Help Desk ...
Unknown field reference - position 47 (...ists flag' != $^) AND
'Status*'...) [ARERR 2297]
Server - servername access complete with total matches of 0 record(s).
Thanks,
Govind M
+91 8123458366
Atheeb Remedy Team
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: Tuesday, November 26, 2013 9:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Runmacro fails
Hi,
Copy/paste seems to be a bad idea, as there are some special control
characters in the file.
I suggest you use ftp or scp instead, and see if that helps.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP
2011)
Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
* RRR|License - Not enough Remedy licenses? Save money by optimizing.
* RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
Find these products, and many free tools and utilities, at http://rrr.se.
Hi listers,
I was trying to execute the below command in Putty.
./runmacro -d path of macrofile -x servername -U username -P
password -e reportsavedname
It gives the below statement and exist. As a prequisite, I have
updated the path of macrofile and runmacro binary in LD_LIBRARY_PATH.
Also added
LoadSchemaFromCache: F in conf. But no result.
Action Request System Unix Runmacro Version 7.1.00 Copyright (c) BMC
Software, Inc. 1991-2007. All rights reserved.
Executing macro - UANVASReport. Please wait...
Segmentation Fault (core dumped)
But I still have a doubt on the format of *.arq file which was
recorded in windows client and copy pasted into unix directory with
permissions. I just changed the to file: path adjusting to Unix format.
Is there something I am missing to do.? Appreciate any suggestion.
Solaris 10, ARS 7.1 Patch 8
Thanks,
Govind
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