Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage)
SmartIT looks really cool. I am well impressed of what I have seen and picked up. Looking forward to install and take a close look. Free or not – it would be good to have that clarified (before I am telling too many customers about the new product.) More important expected implementation time. I assume all the small print and juicy details will be available over the next couple of weeks. ~ Terje From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell Sent: Wednesday, October 08, 2014 3:20 AM To: arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** It’s my understanding (from my Acct. Exec), that SmartIT is a free add-on which is compatible back to ITSM 7.6.04 SP2….. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi Sent: Tuesday, October 07, 2014 9:10 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** I like it, it appears cool. however... it costs extra. Unless I am wrong.. I think personally it should just come with the product, and it helps with the compatition - SNOW My opinion On Tue, Oct 7, 2014 at 3:19 PM, Mueller, Doug doug_muel...@bmc.commailto:doug_muel...@bmc.com wrote: ** BMC and the Remedy ITSM team are pleased to announce our next generation Remedy IT Service Management experience, Remedy with Smart IThttp://www.bmc.com/it-solutions/remedy-smart-it.html. Smart IT provides Remedy users an entirely new experience! An experience that is intelligent, mobile and beautiful. Intelligent Interactions: More insight, less effort. Formless interactions and data-driven insights make for a more productive and knowledgeable staff. Beautiful Experience: More functionality. Fewer clicks. Faster learning and higher user adoption provide better customer satisfaction with a modern user experience. Mobile First: Same service desk, any device. Get responsive service delivery from anywhere. Always up to date with instant access even while remote. Collaborative Knowledge: Real-time, every time. Embrace a new paradigm where knowledge is enabled not only by articles, but through instant service desk collaboration. To read more information on how to get started with Remedy with Smart IT follow this linkhttps://docs.bmc.com/docs/display/public/itsm81/BMC+Remedy+with+Smart+IT+1.0. The Remedy ITSM team is excited to be a major part of this year’s BMC Engage user conference. We understand that not everyone can join us in-person at Engage. However, you can still learn about Smart IT from the comfort of your own desk or home as we bring the Remedy @ Engage experience to you via live streaming video. Key members of the Remedy team, including Robin Purohit - ITSM President, will host a special, live session at noon EST on October 15th introducing Remedy with Smart IT. Register here to join the BMC Remedy teamhttp://www.bmc.com/forms/ITSM-Remedy-SmartITVideoLaunch-Engage-Oct15.html as we celebrate the release of this fantastic new Remedy experience that provides every customer a smarter service desk. Although this particular announcement is focused on the packaged applications, there is a lot going on with the platform as well. All of the work that is being done to enable the new Smart IT approach is being done within the platform and will therefore be available for anyone doing customizations or building custom applications. All changes in the AR System or mid-tier will be available in an upcoming release. And work is under way to further expand access to the mobile interfaces that are being introduced. There will be a number of discussions at Engage around some of the new capabilities both short and longer term that are coming to the platform that enable the Smart IT improvements and that will be available for custom builds and customization/extension of the applications as needed. There are some pretty interesting things coming in the next couple of releases to assist with customizations and significantly simplifying merging your changes with ones that BMC is making and with adding capabilities to make your custom application that much more powerful. Regards, BMC Remedy Teams _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AD: RRR|Chive vs. DDM
Just out of curiosity, how do you handle a situations like these using any other system? Ø A table in 7.1 has a field which has a NULL value consistently. In 8.1 the same field exists in the same table BUT must have a proper value in it for the GUI to work. There is Active Link workflow that relies on this field having a value. Indeed the value can be set with a single manually concocted SQL Update statement after the migration but it is only one example. Ø The Release module did not exist in 7.1. Instead there were Changes of type Release. How do you migrate that with anything other than Meta-Update? And it’s tasks into activities? Ø How do you migrate a running Clarify help desk into a running ITSM – imagine different companies users, groups, statuses, etc all. We did this with Meta-Update over a weekend. The Clarify analysts were working on their tickets Friday and continued to work on their same tickets Monday – but on ITSM. All in under 2 man-months (including analysis of the Clarify db structures). Ø How do you correct the CMDB Classes of a badly migrated system. All CIs were computer systems but had proper CTI information. These were worked a year so they had contracts, tickets, changes etc associated as well as CI relationships. A single Meta-Update script developed in 2 days read a search and replace Excel sheet specifying what CTI Class to transfer to what CTI Class and replicated the CIs in the correct class with the changed or not CTIs. Humans checked a few records and the same script was run to delete the original CIs. The ITSM Admins ran the script. Problem solved in 4 days. Ø How do you do proper tree based archiving with checking of associations (an archivable incident related to a non-archivable change should not be archived)? Meta-Update does this – all with no forms or fields mentioned in the script. The ITSM structure is defined in the Archiving configuration file making it easy to add your own customised forms. It even builds the Archive forms for you. Yes. The API is slow compared to SQL. And Meta-Update is no doubt slower that other API tools (it takes the value set from Remedy and keeps it in a unified type internally and the converts it back when needed, and has masses of logging and auditing code). But it offers you the flexibility to set those fields as needed and migrate things like Change record to Release records. Millions of records have been moved through it – albeit slowly J Cheers Ben Ben Chernys Senior Software Architect logoSthInc-sm Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email:mailto:Ben.Chernys_AT_softwaretoolhouse.com Ben.Chernys_AT_softwaretoolhouse.com Web: http://www.softwaretoolhouse.com/ www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet. Meta-Update, our premium ARS Data tool, lets you automate your imports, migrations, in no time at all, without programming, without staging forms, without merge workflow. Meta-Archive does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as the tree of data and forms that it is it is. Pre ITSM 7.6.04? Clarify? Roll your own? No problem! You can keep your valuable data! http://www.softwaretoolhouse.com/ http://www.softwaretoolhouse.com/ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Charlie Lotridge Sent: October-07-14 17:53 To: arslist@ARSLIST.ORG Subject: Re: RRR|Chive vs. DDM ** Hi Lyndsay, A bit over a year ago I architected implemented the data migration for my client at the time, which involved an upgrade from 7.1 to 8.1, and a migration of the data from Oracle to SQL Server. Like you, we only wanted to migrate a subset of the data and leave a whole bunch of garbage behind. This custom solution had a Remedy based control and configuration application along with a .NET executable. The control config app was used pretty simply to describe which forms we were interested in migrating along with connection and authentication info. The exe then used this info to affect the data transfer. Unlike other Remedy based data migration tools out there, this solution did NOT transfer the data through the Remedy servers, but instead used the ARS data dictionary info about each of the required forms to dynamically construct SQL statements which affected the data transfers through a database link between the legacy and new DBs (e.g. SELECT INTO and UPDATE FROM type statements). It was very fast. If you don't find another solution and are interested, I'd be happy to provide more details about how this thing worked. -charlie On Tue, Oct 7, 2014 at 7:42 AM, Ben Chernys
Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage)
Hi, We just had a presentation from BMC regarding Smart IT. from what we understand after the presentation Smart IT is Free but not MyIT. Looks impressive From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Terje Moglestue Sent: 08 October 2014 10:28 AM To: arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** SmartIT looks really cool. I am well impressed of what I have seen and picked up. Looking forward to install and take a close look. Free or not – it would be good to have that clarified (before I am telling too many customers about the new product.) More important expected implementation time. I assume all the small print and juicy details will be available over the next couple of weeks. ~ Terje From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell Sent: Wednesday, October 08, 2014 3:20 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** It’s my understanding (from my Acct. Exec), that SmartIT is a free add-on which is compatible back to ITSM 7.6.04 SP2….. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi Sent: Tuesday, October 07, 2014 9:10 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** I like it, it appears cool. however... it costs extra. Unless I am wrong.. I think personally it should just come with the product, and it helps with the compatition - SNOW My opinion On Tue, Oct 7, 2014 at 3:19 PM, Mueller, Doug doug_muel...@bmc.commailto:doug_muel...@bmc.com wrote: ** BMC and the Remedy ITSM team are pleased to announce our next generation Remedy IT Service Management experience, Remedy with Smart IThttp://www.bmc.com/it-solutions/remedy-smart-it.html. Smart IT provides Remedy users an entirely new experience! An experience that is intelligent, mobile and beautiful. Intelligent Interactions: More insight, less effort. Formless interactions and data-driven insights make for a more productive and knowledgeable staff. Beautiful Experience: More functionality. Fewer clicks. Faster learning and higher user adoption provide better customer satisfaction with a modern user experience. Mobile First: Same service desk, any device. Get responsive service delivery from anywhere. Always up to date with instant access even while remote. Collaborative Knowledge: Real-time, every time. Embrace a new paradigm where knowledge is enabled not only by articles, but through instant service desk collaboration. To read more information on how to get started with Remedy with Smart IT follow this linkhttps://docs.bmc.com/docs/display/public/itsm81/BMC+Remedy+with+Smart+IT+1.0. The Remedy ITSM team is excited to be a major part of this year’s BMC Engage user conference. We understand that not everyone can join us in-person at Engage. However, you can still learn about Smart IT from the comfort of your own desk or home as we bring the Remedy @ Engage experience to you via live streaming video. Key members of the Remedy team, including Robin Purohit - ITSM President, will host a special, live session at noon EST on October 15th introducing Remedy with Smart IT. Register here to join the BMC Remedy teamhttp://www.bmc.com/forms/ITSM-Remedy-SmartITVideoLaunch-Engage-Oct15.html as we celebrate the release of this fantastic new Remedy experience that provides every customer a smarter service desk. Although this particular announcement is focused on the packaged applications, there is a lot going on with the platform as well. All of the work that is being done to enable the new Smart IT approach is being done within the platform and will therefore be available for anyone doing customizations or building custom applications. All changes in the AR System or mid-tier will be available in an upcoming release. And work is under way to further expand access to the mobile interfaces that are being introduced. There will be a number of discussions at Engage around some of the new capabilities both short and longer term that are coming to the platform that enable the Smart IT improvements and that will be available for custom builds and customization/extension of the applications as needed. There are some pretty interesting things coming in the next couple of releases to assist with customizations and significantly simplifying merging your changes with ones that BMC is making and with adding capabilities to make your custom application that much more powerful. Regards, BMC Remedy Teams _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi
Re: BMC Software has Rebranded
:) On 7 Oct 2014, at 18:01, Jason Miller jason.mil...@gmail.com wrote: ** I was also thinking it is for Halloween. Another thought that crossed my mind is Kinetic bought BMC and John told them they need more orange on their site to match the Kinetic site. Jason On Tue, Oct 7, 2014 at 9:07 AM, Thad Esser thad.es...@gmail.com wrote: ** That's a lot of orange (orange is the new blue?). Maybe they are redecorating for Halloween. On Tue, Oct 7, 2014 at 5:24 AM, Joe D'Souza jdso...@shyle.net wrote: Not sure I care about the new logo and the new colour scheme. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pat Zandi Sent: Tuesday, October 07, 2014 8:11 AM To: arslist@ARSLIST.ORG Subject: Re: BMC Software has Rebranded Hideous Sent from my iPhone On Oct 7, 2014, at 6:55 AM, Jeff Lockemy jlock...@gmail.com wrote: Good Morning, BMC Software is rebranding and is now just BMC, with a new logo and color scheme. Check out their new website. I know they are doing some restructuring and refocusing within their product lines too. I am sure more news will follow. Cheers, Jeff ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years bmc.jpg ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage)
My understanding is that the goal is to eventually use that platform as a the primary interface for Remedy, so it is not an extra product. Currently, the scope of Smart IT is limited to Incidents and Work Orders though. By the way, I downloaded it last week when it was available on EPD, but I haven’t had time to install it yet. However, I’ve seen demos and it’s really cool. Forget about the ITSM competitors, I already see how rolling this out is going to make other apps in my company look bad for their lack of intuitiveness and lack of mobility. In fact, I think this will be among the first non-saas tools (maybe even the first beyond email) that has a strong mobile interface used in my organization. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell Sent: Tuesday, October 07, 2014 9:20 PM To: arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** It’s my understanding (from my Acct. Exec), that SmartIT is a free add-on which is compatible back to ITSM 7.6.04 SP2….. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi Sent: Tuesday, October 07, 2014 9:10 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** I like it, it appears cool. however... it costs extra. Unless I am wrong.. I think personally it should just come with the product, and it helps with the compatition - SNOW My opinion On Tue, Oct 7, 2014 at 3:19 PM, Mueller, Doug doug_muel...@bmc.commailto:doug_muel...@bmc.com wrote: ** BMC and the Remedy ITSM team are pleased to announce our next generation Remedy IT Service Management experience, Remedy with Smart IThttp://www.bmc.com/it-solutions/remedy-smart-it.html. Smart IT provides Remedy users an entirely new experience! An experience that is intelligent, mobile and beautiful. Intelligent Interactions: More insight, less effort. Formless interactions and data-driven insights make for a more productive and knowledgeable staff. Beautiful Experience: More functionality. Fewer clicks. Faster learning and higher user adoption provide better customer satisfaction with a modern user experience. Mobile First: Same service desk, any device. Get responsive service delivery from anywhere. Always up to date with instant access even while remote. Collaborative Knowledge: Real-time, every time. Embrace a new paradigm where knowledge is enabled not only by articles, but through instant service desk collaboration. To read more information on how to get started with Remedy with Smart IT follow this linkhttps://docs.bmc.com/docs/display/public/itsm81/BMC+Remedy+with+Smart+IT+1.0. The Remedy ITSM team is excited to be a major part of this year’s BMC Engage user conference. We understand that not everyone can join us in-person at Engage. However, you can still learn about Smart IT from the comfort of your own desk or home as we bring the Remedy @ Engage experience to you via live streaming video. Key members of the Remedy team, including Robin Purohit - ITSM President, will host a special, live session at noon EST on October 15th introducing Remedy with Smart IT. Register here to join the BMC Remedy teamhttp://www.bmc.com/forms/ITSM-Remedy-SmartITVideoLaunch-Engage-Oct15.html as we celebrate the release of this fantastic new Remedy experience that provides every customer a smarter service desk. Although this particular announcement is focused on the packaged applications, there is a lot going on with the platform as well. All of the work that is being done to enable the new Smart IT approach is being done within the platform and will therefore be available for anyone doing customizations or building custom applications. All changes in the AR System or mid-tier will be available in an upcoming release. And work is under way to further expand access to the mobile interfaces that are being introduced. There will be a number of discussions at Engage around some of the new capabilities both short and longer term that are coming to the platform that enable the Smart IT improvements and that will be available for custom builds and customization/extension of the applications as needed. There are some pretty interesting things coming in the next couple of releases to assist with customizations and significantly simplifying merging your changes with ones that BMC is making and with adding capabilities to make your custom application that much more powerful. Regards, BMC Remedy Teams _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20
Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage)
I believe Tim is correct but the names that BMC chose may be causing confusion. Feel free to correct me if I am wrong but Smart IT is the new interface released for agents working Incidents and Work Orders (focused on Tier 1 roles for now if I am not mistaken) and is included in the ITSM suite at no additional cost. My IT on the other hand is the end-user facing solution that has been out for quite some time as a sort of SRM front-end and is licensed separately at additional cost. I think that with the names so similar it is too easy for people to get them confused with each other right now (but I am sure that will change rather quickly). -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell Sent: Tuesday, October 07, 2014 7:20 PM To: arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** It’s my understanding (from my Acct. Exec), that SmartIT is a free add-on which is compatible back to ITSM 7.6.04 SP2….. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi Sent: Tuesday, October 07, 2014 9:10 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** I like it, it appears cool. however... it costs extra. Unless I am wrong.. I think personally it should just come with the product, and it helps with the compatition - SNOW My opinion On Tue, Oct 7, 2014 at 3:19 PM, Mueller, Doug doug_muel...@bmc.commailto:doug_muel...@bmc.com wrote: ** BMC and the Remedy ITSM team are pleased to announce our next generation Remedy IT Service Management experience, Remedy with Smart IThttp://www.bmc.com/it-solutions/remedy-smart-it.html. Smart IT provides Remedy users an entirely new experience! An experience that is intelligent, mobile and beautiful. Intelligent Interactions: More insight, less effort. Formless interactions and data-driven insights make for a more productive and knowledgeable staff. Beautiful Experience: More functionality. Fewer clicks. Faster learning and higher user adoption provide better customer satisfaction with a modern user experience. Mobile First: Same service desk, any device. Get responsive service delivery from anywhere. Always up to date with instant access even while remote. Collaborative Knowledge: Real-time, every time. Embrace a new paradigm where knowledge is enabled not only by articles, but through instant service desk collaboration. To read more information on how to get started with Remedy with Smart IT follow this linkhttps://docs.bmc.com/docs/display/public/itsm81/BMC+Remedy+with+Smart+IT+1.0. The Remedy ITSM team is excited to be a major part of this year’s BMC Engage user conference. We understand that not everyone can join us in-person at Engage. However, you can still learn about Smart IT from the comfort of your own desk or home as we bring the Remedy @ Engage experience to you via live streaming video. Key members of the Remedy team, including Robin Purohit - ITSM President, will host a special, live session at noon EST on October 15th introducing Remedy with Smart IT. Register here to join the BMC Remedy teamhttp://www.bmc.com/forms/ITSM-Remedy-SmartITVideoLaunch-Engage-Oct15.html as we celebrate the release of this fantastic new Remedy experience that provides every customer a smarter service desk. Although this particular announcement is focused on the packaged applications, there is a lot going on with the platform as well. All of the work that is being done to enable the new Smart IT approach is being done within the platform and will therefore be available for anyone doing customizations or building custom applications. All changes in the AR System or mid-tier will be available in an upcoming release. And work is under way to further expand access to the mobile interfaces that are being introduced. There will be a number of discussions at Engage around some of the new capabilities both short and longer term that are coming to the platform that enable the Smart IT improvements and that will be available for custom builds and customization/extension of the applications as needed. There are some pretty interesting things coming in the next couple of releases to assist with customizations and significantly simplifying merging your changes with ones that BMC is making and with adding capabilities to make your custom application that much more powerful. Regards, BMC Remedy Teams _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access
Re: RRR|Chive vs. DDM
Hi Lyndsay Apologies for the length of the post, it isn’t a simple question to answer. I have previously used both DDM and RRRchive. While RRRchive has some great improvements in terms of handling the deletion of data and configurability, the main issue you're likely to face is performance. The Remedy API is great at a number of things, but bulk data migration is not among them. Using RRRchive, it previously took us over thirty days to accomplish a full data migration from a full copy of a Production system. After that migration, we then had to perform multiple delta migration runs leading up to go-live. The inherent limitation of the Remedy API has been recognised by BMC, and for the DDM product, some Forms like Audit and Worklogs are now migrated at the database level. Your approach of creating a new environment, rather than upgrading-in-place is one with a lot of advantages; with a fresh install you can be confident that all ITSM modules have been installed cleanly and you can fully test the environment prior to the cutover - I really prefer this approach. Unfortunately the challenges of moving all the data has put some companies off. In response to these challenges, we, at Alderstone Consulting, have spent the last two years developing a powerful data migration tool specifically for the BMC ITSM platform. It’s really good at migrating data for the kind of parallel environment upgrade you're performing, as well as other data migration tasks. Our website at www.alderstone.com/cmt has a lot more information. In summary, our tool has a number of advantages over other tools currently available; 1. Moves data at the database level - we are typically able to move an entire ITSM application within a single day, rather than several weeks. The final delta migration for the Production cutover is less than an hour. 2. Automated discovery and analysis - CMT will discover a Remedy application including customizations and map the data. Any discrepancies like mismatched field lengths, missing enums or missing fields are identified and presented in the CMT Workbench web UI. This is a distinct advantage over other tools, which require you to mess about with XML files and will not automatically identify differences or pick up customisations. For a lightly customised system we would typically be ready to move data within a couple of days - which believe me compares very favourably to the effort expended in previous upgrade projects I've been involved in! 3. Relationship Aware – while other tools migrate on a simple form-by-form basis, CMT builds a data model of your Remedy application which it uses to migrate data.. This opens up a number of capabilities such as being able to migrate individual ITSM companies between Remedy systems, consolidating multiple Remedy systems into a single multi-tenancy system, performing archiving of data during data migration, etc. 4. Flexible and Powerful Mapping and Transformation– using the CMT web user interface you have full control over the way data is migrated and can transform and map data to handle a range of scenarios, including populating new fields with defaults, transforming Product Catalog data, selectively mapping data to new Forms, fields or entities. In fact, CMT would support all of the Remedy-to-Remedy cases Ben Cherny’s identified. Finally CMT handles data deletions, has outstanding exception management (no more searching through log files) and very good operational capabilities Please let me know if you'd like to discuss this further ( sean.harries@alderstone,com) or you could sign up for one of our webinars at http://alderstone.com/cmt-events/ We will also be at BMC Engage next week, please look for us on the KTSL stand at #509. Cheers Sean *Sean Harries* Alderstone Consulting Ltd Revolutionise your management of BMC Remedy ITSM Services with CMT http://alderstone.com/cmt/ Mobile: +44 (0)7976 558048 Skype: seanharries MSN: seanharr...@alderstone.com sean.harr...@alderstone.com e-mail: sean.harr...@alderstone.com Linkedin: http://www.linkedin.com/in/seanharries On 7 October 2014 15:42, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: ** There is also Meta-Update http://www.softwaretoolhouse.com/ and specifically the ITSM 7.1 Migration Package http://www.softwaretoolhouse.com/product/PkgMigItsm/index.html of scripts which allows you to change your companies, organization, people, support structure, product catalogue – and even Changes of type Release into Releases – along the way. No it is not free but the costs are small compared to the efforts saved. Contact me off list for more details or trials. Cheers Ben Chernys Senior Software Architect [image: logoSthInc-sm] Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: *Ben.Chernys_AT_softwaretoolhouse.com Ben.Chernys_AT_softwaretoolhouse.com*Web: www.softwaretoolhouse.com We are a BMC Technology Alliance
ITSM 8.1.2 Mid-Tier Compatibility Mode Defect
It looks like we found a defect in the combination of ARS and Mid-Tier 8.1.2. It is happening with both IE9 and IE11. What happened is that after upgrading the mid-tier, we started seeing this warning at the top of the screen: IE is running in Compatibility View. Please remove Mid-tier URL from either IE Compatibility View Settings or Registry location. (ARWARN 9429) This is completely useless, because it's not like the Remedy team or our users have any say over whether we run things in compatibility mode or not, so we added 9429 to our Suppress-warnings: list in ar.cfg. This worked great until we also upgraded the application server. Now either Suppress-warnings doesn't work or this specific error is impossible to disable. We're working with BMC support and they've been responding quickly, but it appears they don't understand the reason we don't want that error on the top of every single screen. Unfortunately, if we can't find a way to disable this, we're going to be unable to upgrade. Hopefully BMC recognizes the error of their ways and releases a hotfix soon. Do any of you have any ideas of how to suppress that message in the meantime? Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage)
Rick, That is exactly how is was explained to me. And yes, they had to tell me about three times, because I kept getting them confused due the naming. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Wednesday, October 08, 2014 9:59 AM To: arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** I believe Tim is correct but the names that BMC chose may be causing confusion. Feel free to correct me if I am wrong but Smart IT is the new interface released for agents working Incidents and Work Orders (focused on Tier 1 roles for now if I am not mistaken) and is included in the ITSM suite at no additional cost. My IT on the other hand is the end-user facing solution that has been out for quite some time as a sort of SRM front-end and is licensed separately at additional cost. I think that with the names so similar it is too easy for people to get them confused with each other right now (but I am sure that will change rather quickly). -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell Sent: Tuesday, October 07, 2014 7:20 PM To: arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** It’s my understanding (from my Acct. Exec), that SmartIT is a free add-on which is compatible back to ITSM 7.6.04 SP2….. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi Sent: Tuesday, October 07, 2014 9:10 PM To: arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** I like it, it appears cool. however... it costs extra. Unless I am wrong.. I think personally it should just come with the product, and it helps with the compatition - SNOW My opinion On Tue, Oct 7, 2014 at 3:19 PM, Mueller, Doug doug_muel...@bmc.com wrote: ** BMC and the Remedy ITSM team are pleased to announce our next generation Remedy IT Service Management experience, Remedy with Smart IT http://www.bmc.com/it-solutions/remedy-smart-it.html . Smart IT provides Remedy users an entirely new experience! An experience that is intelligent, mobile and beautiful. Intelligent Interactions: More insight, less effort. Formless interactions and data-driven insights make for a more productive and knowledgeable staff. Beautiful Experience: More functionality. Fewer clicks. Faster learning and higher user adoption provide better customer satisfaction with a modern user experience. Mobile First: Same service desk, any device. Get responsive service delivery from anywhere. Always up to date with instant access even while remote. Collaborative Knowledge: Real-time, every time. Embrace a new paradigm where knowledge is enabled not only by articles, but through instant service desk collaboration. To read more information on how to get started with Remedy with Smart IT follow this link https://docs.bmc.com/docs/display/public/itsm81/BMC+Remedy+with+Smart+IT+1.0 . The Remedy ITSM team is excited to be a major part of this year’s BMC Engage user conference. We understand that not everyone can join us in-person at Engage. However, you can still learn about Smart IT from the comfort of your own desk or home as we bring the Remedy @ Engage experience to you via live streaming video. Key members of the Remedy team, including Robin Purohit - ITSM President, will host a special, live session at noon EST on October 15th introducing Remedy with Smart IT. Register here to join the BMC Remedy team http://www.bmc.com/forms/ITSM-Remedy-SmartITVideoLaunch-Engage-Oct15.html as we celebrate the release of this fantastic new Remedy experience that provides every customer a smarter service desk. Although this particular announcement is focused on the packaged applications, there is a lot going on with the platform as well. All of the work that is being done to enable the new Smart IT approach is being done within the platform and will therefore be available for anyone doing customizations or building custom applications. All changes in the AR System or mid-tier will be available in an upcoming release. And work is under way to further expand access to the mobile interfaces that are being introduced. There will be a number of discussions at Engage around some of the new capabilities both short and longer term that are coming to the platform that enable the Smart IT improvements and that will be available for custom builds and customization/extension of the applications as needed. There are some pretty interesting things coming in the next couple of releases to assist with customizations
Purpose of SYS:ACTION / CAI:EVENT
Hi all! I wonder if someone could help me with explaining how SYS:ACTION form is used. It is building up in our environment and I would like to understand its purpose and what a truncation of that form would cause. The same question goes for CAI:EVENT. Best Regards / Mit freundlichen grüssen / Med Vänliga Hälsningar Marika René IT Solution Analyst Box 803, 251 08 HELSINGBORG Rönnowsgatan 8, 252 25 HELSINGBORG SWEDEN * Email: marika.r...@ikea.commailto:marika.r...@ikea.com * Office : +46 - 42 - 26 49 43 * Mobile : +46 - 766 - 19 00 70 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage)
And to make matters just a little more confusing, they have a docs page for upgrading MyIT to SmartIT: https://docs.bmc.com/docs/display/public/itsm81/Upgrading+BMC+MyIT+2.0+to+Smart+IT+1.0 They explain it a little better on a different page: BMC Remedy with Smart IT and BMC MyIT are two different entities that are tightly integrated. Smart IT is a new user component of BMC Remedy IT Service Management. It is available to everyone who has a user license for BMC Remedy ITSM Suite or BMC Remedy Service Desk. BMC MyIT is a separately licensed product that is aimed at business users whereas Smart IT is a user experience for support staff. As of BMC MyIT 2.1 and Smart IT 1.0, they share the same installer, social engine, databases, and server. They have separate mobile apps and universal clients that connect to the same server. When you install one, the other is also installed, but you can only use Smart IT and MyIT if you have the appropriate licenses. You can use Smart IT without buying or configuring BMC MyIT. You also do not have to enable or disable Smart IT and MyIT. Also, besides the livestream event coming up, they also have a webinar that looks like its going to focus on the architecture: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2014/10/01/connect-with-remedy--smart-it-new-itsm-user-experience-and-technical-review-webinar -Thad On Wed, Oct 8, 2014 at 7:15 AM, Timothy Powell timothy.pow...@pbs-consulting.com wrote: ** Rick, That is exactly how is was explained to me. And yes, they had to tell me about three times, because I kept getting them confused due the naming. Tim *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rick Westbrock *Sent:* Wednesday, October 08, 2014 9:59 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** I believe Tim is correct but the names that BMC chose may be causing confusion. Feel free to correct me if I am wrong but Smart IT is the new interface released for agents working Incidents and Work Orders (focused on Tier 1 roles for now if I am not mistaken) and is included in the ITSM suite at no additional cost. My IT on the other hand is the end-user facing solution that has been out for quite some time as a sort of SRM front-end and is licensed separately at additional cost. I think that with the names so similar it is too easy for people to get them confused with each other right now (but I am sure that will change rather quickly). -Rick *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Timothy Powell *Sent:* Tuesday, October 07, 2014 7:20 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** It’s my understanding (from my Acct. Exec), that SmartIT is a free add-on which is compatible back to ITSM 7.6.04 SP2….. Tim *From:* Action Request System discussion list(ARSList) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Patrick Zandi *Sent:* Tuesday, October 07, 2014 9:10 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** I like it, it appears cool. however... it costs extra. Unless I am wrong.. I think personally it should just come with the product, and it helps with the compatition - SNOW My opinion On Tue, Oct 7, 2014 at 3:19 PM, Mueller, Doug doug_muel...@bmc.com wrote: ** BMC and the Remedy ITSM team are pleased to announce our next generation Remedy IT Service Management experience, Remedy with Smart IT http://www.bmc.com/it-solutions/remedy-smart-it.html. Smart IT provides Remedy users an entirely new experience! An experience that is intelligent, mobile and beautiful. *Intelligent Interactions:* More insight, less effort. Formless interactions and data-driven insights make for a more productive and knowledgeable staff. *Beautiful Experience:* More functionality. Fewer clicks. Faster learning and higher user adoption provide better customer satisfaction with a modern user experience. *Mobile First:* Same service desk, any device. Get responsive service delivery from anywhere. Always up to date with instant access even while remote. *Collaborative Knowledge:* Real-time, every time. Embrace a new paradigm where knowledge is enabled not only by articles, but through instant service desk collaboration. To read more information on how to get started with Remedy with Smart IT follow this link https://docs.bmc.com/docs/display/public/itsm81/BMC+Remedy+with+Smart+IT+1.0 . The Remedy ITSM team is excited to be a major part of this year’s BMC Engage user conference. We
Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage)
Look at it as you have Service Desk licenses and SRM licenses. Both use AR System and common data, but both have different entry points and licenses. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Thad Esser Sent: Wednesday, October 08, 2014 10:08 AM To: arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** And to make matters just a little more confusing, they have a docs page for upgrading MyIT to SmartIT: https://docs.bmc.com/docs/display/public/itsm81/Upgrading+BMC+MyIT+2.0+to+Smart+IT+1.0 They explain it a little better on a different page: BMC Remedy with Smart IT and BMC MyIT are two different entities that are tightly integrated. Smart IT is a new user component of BMC Remedy IT Service Management. It is available to everyone who has a user license for BMC Remedy ITSM Suite or BMC Remedy Service Desk. BMC MyIT is a separately licensed product that is aimed at business users whereas Smart IT is a user experience for support staff. As of BMC MyIT 2.1 and Smart IT 1.0, they share the same installer, social engine, databases, and server. They have separate mobile apps and universal clients that connect to the same server. When you install one, the other is also installed, but you can only use Smart IT and MyIT if you have the appropriate licenses. You can use Smart IT without buying or configuring BMC MyIT. You also do not have to enable or disable Smart IT and MyIT. Also, besides the livestream event coming up, they also have a webinar that looks like its going to focus on the architecture: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2014/10/01/connect-with-remedy--smart-it-new-itsm-user-experience-and-technical-review-webinar -Thad On Wed, Oct 8, 2014 at 7:15 AM, Timothy Powell timothy.pow...@pbs-consulting.commailto:timothy.pow...@pbs-consulting.com wrote: ** Rick, That is exactly how is was explained to me. And yes, they had to tell me about three times, because I kept getting them confused due the naming. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock Sent: Wednesday, October 08, 2014 9:59 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** I believe Tim is correct but the names that BMC chose may be causing confusion. Feel free to correct me if I am wrong but Smart IT is the new interface released for agents working Incidents and Work Orders (focused on Tier 1 roles for now if I am not mistaken) and is included in the ITSM suite at no additional cost. My IT on the other hand is the end-user facing solution that has been out for quite some time as a sort of SRM front-end and is licensed separately at additional cost. I think that with the names so similar it is too easy for people to get them confused with each other right now (but I am sure that will change rather quickly). -Rick From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell Sent: Tuesday, October 07, 2014 7:20 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** It’s my understanding (from my Acct. Exec), that SmartIT is a free add-on which is compatible back to ITSM 7.6.04 SP2….. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi Sent: Tuesday, October 07, 2014 9:10 PM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** I like it, it appears cool. however... it costs extra. Unless I am wrong.. I think personally it should just come with the product, and it helps with the compatition - SNOW My opinion On Tue, Oct 7, 2014 at 3:19 PM, Mueller, Doug doug_muel...@bmc.commailto:doug_muel...@bmc.com wrote: ** BMC and the Remedy ITSM team are pleased to announce our next generation Remedy IT Service Management experience, Remedy with Smart IThttp://www.bmc.com/it-solutions/remedy-smart-it.html. Smart IT provides Remedy users an entirely new experience! An experience that is intelligent, mobile and beautiful. Intelligent Interactions: More insight, less effort. Formless interactions and data-driven insights make for a more productive and knowledgeable staff. Beautiful Experience: More functionality. Fewer clicks. Faster learning and higher user adoption provide better customer satisfaction with a modern user experience. Mobile First: Same service desk, any device. Get responsive service delivery from
Re: AIE creating data source issue ( 8.1.02 Atrium CORE ) SAVE Failed
NOT RESOLVED:: BMC prestack out of box install, UDDI did not work, cause it was not installed.. 8.1.01 -- so I installed Atrium core 8.1.2 on installation, and it went well.. I thought.. now BMC is attempting to figure out what is wrong with it.. they are struggling.. it shows no signs of being bad except in the logs. On Tue, Oct 7, 2014 at 9:22 PM, Patrick Zandi remedy...@gmail.com wrote: SOLVED:: Server reboot On Tue, Oct 7, 2014 at 8:50 AM, Patrick Zandi remedy...@gmail.com wrote: Trying to create data store to cmdb -- Windows 2008r2 server / SQLServer 2014 Type ARSYSTEM AR SERVER NAME : LAB PORT: 2100 Remedy Application Service password: SuperSecretSquirrell Test connectBAM works fine Save FAILED Error occurred while executing BaseConnector.addConnectorToRep at com.bmc.atrium.ngie.connector.BaseConnector.addConnectorToRepo(Unknown Source) at com.bmc.atrium.lcds.ngie.NGIEDataSourceConfigurationPentahoService.createDataSource(NGIEDataSourceConfigurationPentahoService.java:55) at com.bmc.atrium.lcds.ngie.NGIEService.createDataSource(NGIEService.java:197) -- Patrick Zandi -- Patrick Zandi -- Patrick Zandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Job: Seeking Remedy Report Analyst- Washington DC / Herdon VA
Hi All, We are currently seeking a Remedy Reporting Analyst https://www.appone.com/MainInfoReq.asp?R_ID=922289B_ID=91fid=1Adid=ssbgcolor=00SearchScreenID=1195CountryID=3LanguageID=2t. The position does allow for some part time remote work but the candidate must be able to work in Washington DC as well. This position does require a secret clearance. If interested, please contact me or visit the Acuity Careers Portal http://www.myacuity.com/careers/ I will also be at Engage next week so if you would like to talk about the Job, I will buy you a beer and we can talk. :) Thank You, Tom Hamill Technical Manager tom.ham...@myacuity.com Acuity, Inc. Your Vision | Our Focus www.myacuity.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage)
Nice. That is a good direction ... Sent from my iPhone On Oct 8, 2014, at 7:54 AM, Pierson, Shawn shawn.pier...@energytransfer.com wrote: ** My understanding is that the goal is to eventually use that platform as a the primary interface for Remedy, so it is not an extra product. Currently, the scope of Smart IT is limited to Incidents and Work Orders though. By the way, I downloaded it last week when it was available on EPD, but I haven’t had time to install it yet. However, I’ve seen demos and it’s really cool. Forget about the ITSM competitors, I already see how rolling this out is going to make other apps in my company look bad for their lack of intuitiveness and lack of mobility. In fact, I think this will be among the first non-saas tools (maybe even the first beyond email) that has a strong mobile interface used in my organization. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Timothy Powell Sent: Tuesday, October 07, 2014 9:20 PM To: arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** It’s my understanding (from my Acct. Exec), that SmartIT is a free add-on which is compatible back to ITSM 7.6.04 SP2….. Tim From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Patrick Zandi Sent: Tuesday, October 07, 2014 9:10 PM To: arslist@ARSLIST.ORG Subject: Re: Introducing Remedy with Smart IT (and one of those opportunities for remote interaction with Engage) ** I like it, it appears cool. however... it costs extra. Unless I am wrong.. I think personally it should just come with the product, and it helps with the compatition - SNOW My opinion On Tue, Oct 7, 2014 at 3:19 PM, Mueller, Doug doug_muel...@bmc.com wrote: ** BMC and the Remedy ITSM team are pleased to announce our next generation Remedy IT Service Management experience, Remedy with Smart IT. Smart IT provides Remedy users an entirely new experience! An experience that is intelligent, mobile and beautiful. Intelligent Interactions: More insight, less effort. Formless interactions and data-driven insights make for a more productive and knowledgeable staff. Beautiful Experience: More functionality. Fewer clicks. Faster learning and higher user adoption provide better customer satisfaction with a modern user experience. Mobile First: Same service desk, any device. Get responsive service delivery from anywhere. Always up to date with instant access even while remote. Collaborative Knowledge: Real-time, every time. Embrace a new paradigm where knowledge is enabled not only by articles, but through instant service desk collaboration. To read more information on how to get started with Remedy with Smart IT follow this link. The Remedy ITSM team is excited to be a major part of this year’s BMC Engage user conference. We understand that not everyone can join us in-person at Engage. However, you can still learn about Smart IT from the comfort of your own desk or home as we bring the Remedy @ Engage experience to you via live streaming video. Key members of the Remedy team, including Robin Purohit - ITSM President, will host a special, live session at noon EST on October 15th introducing Remedy with Smart IT. Register here to join the BMC Remedy team as we celebrate the release of this fantastic new Remedy experience that provides every customer a smarter service desk. Although this particular announcement is focused on the packaged applications, there is a lot going on with the platform as well. All of the work that is being done to enable the new Smart IT approach is being done within the platform and will therefore be available for anyone doing customizations or building custom applications. All changes in the AR System or mid-tier will be available in an upcoming release. And work is under way to further expand access to the mobile interfaces that are being introduced. There will be a number of discussions at Engage around some of the new capabilities both short and longer term that are coming to the platform that enable the Smart IT improvements and that will be available for custom builds and customization/extension of the applications as needed. There are some pretty interesting things coming in the next couple of releases to assist with customizations and significantly simplifying merging your changes with ones that BMC is making and with adding capabilities to make your custom application that much more powerful. Regards, BMC Remedy Teams _ARSlist: Where the Answers Are and have been for 20 years_ -- Patrick Zandi _ARSlist: Where the Answers Are and have been for 20 years_
Re: RRR|Chive vs. DDM
The documentation on the RRRchive download shows 7.6.04. Is it definitely 8.1 compatible? On Tue, Oct 7, 2014 at 3:56 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, I will only touch the specific question about DDM vs RRR|Chive. DDM was not really designed to copy the amount of data in a complete system. RRR|Chive has better delta migration functionality, and will delete/restore tickets as appropriate. Copying all records of a big system takes days or weeks through the API. But the final Delta transfer using RRR|Chive should not take more than a few hours. Using RRR|Chive you need to understand which data you want to skip. I just had a client going from 7.6 to 8.1 doing this. They were quite big. The downtime was 3 hours for the cut-over. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Lyndsay, A bit over a year ago I architected implemented the data migration for my client at the time, which involved an upgrade from 7.1 to 8.1, and a migration of the data from Oracle to SQL Server. Like you, we only wanted to migrate a subset of the data and leave a whole bunch of garbage behind. This custom solution had a Remedy based control and configuration application along with a .NET executable. The control config app was used pretty simply to describe which forms we were interested in migrating along with connection and authentication info. The exe then used this info to affect the data transfer. Unlike other Remedy based data migration tools out there, this solution did NOT transfer the data through the Remedy servers, but instead used the ARS data dictionary info about each of the required forms to dynamically construct SQL statements which affected the data transfers through a database link between the legacy and new DBs (e.g. SELECT INTO and UPDATE FROM type statements). It was very fast. If you don't find another solution and are interested, I'd be happy to provide more details about how this thing worked. -charlie On Tue, Oct 7, 2014 at 7:42 AM, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: ** There is also Meta-Update http://www.softwaretoolhouse.com/ and specifically the ITSM 7.1 Migration Package http://www.softwaretoolhouse.com/product/PkgMigItsm/index.html of scripts which allows you to change your companies, organization, people, support structure, product catalogue – and even Changes of type Release into Releases – along the way. No it is not free but the costs are small compared to the efforts saved. Contact me off list for more details or trials. Cheers Ben Chernys Senior Software Architect [image: logoSthInc-sm] Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: *Ben.Chernys_AT_softwaretoolhouse.com Ben.Chernys_AT_softwaretoolhouse.com*Web: www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet. *Meta-Update**,* our premium ARS Data tool, lets you automate your imports, migrations, *in no time at all*, without programming, without staging forms, without merge workflow. *Meta-Archive* does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as the tree of data and forms that it is it is. Pre ITSM 7.6.04? Clarify? Roll your own? No problem! You can keep your valuable data! http://www.softwaretoolhouse.com/ *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Lyndsay Reese *Sent:* October-07-14 15:51 *To:* arslist@ARSLIST.ORG *Subject:* RRR|Chive vs. DDM ** Hello arslisters, I am in need of a good data migration tool to get all of our current ARS/ITSM 7.5 production data over to our new ARS/ITSM 8.1.01 fresh install server, with moderate customizations (we were not interested in copying our full prod db to the new server and then upgrading it, as it has had its own issues in the past with prior installs and upgrades and customizations). Therefore, the servers are not identical. The new server is built, customized, and UAT tested. We do have a development server where we took a db copy of prod, upgraded it to 8.1.01 (to match versions with the new server) and now we need to migrate the data. I've never used RRR|Chive or DDM. Is one better than the other for this type of migration? Thanks in advance for any thoughts/opinions/suggestions.
Re: Seeking Remedy Report Analyst- Washington DC / Herdon VA
I think the line about buying a beer just drew the interest of like 100+ folks on the arslist. :) From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tom Hamill Sent: Wednesday, October 8, 2014 11:22 AM To: arslist@ARSLIST.ORG Subject: Job: Seeking Remedy Report Analyst- Washington DC / Herdon VA ** Hi All, We are currently seeking a Remedy Reporting Analyst https://www.appone.com/MainInfoReq.asp?R_ID=922289B_ID=91fid=1Adid=ssbgcolor=00SearchScreenID=1195CountryID=3LanguageID=2 t. The position does allow for some part time remote work but the candidate must be able to work in Washington DC as well. This position does require a secret clearance. If interested, please contact me or visit the Acuity Careers Portal http://www.myacuity.com/careers/ I will also be at Engage next week so if you would like to talk about the Job, I will buy you a beer and we can talk. :) Thank You, Tom Hamill Technical Manager tom.ham...@myacuity.com mailto:tom.ham...@myacuity.com Acuity, Inc. Your Vision | Our Focus www.myacuity.com http://www.myacuity.com/ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Remedy Developer position in Greenwood Village, CO
Greetings, I am currently on the hunt for a Remedy developer for a client of mine. I am looking for 5+ years experience with Remedy BMC. Some of your daily responsibilities will include, but are not limited to: Configure Remedy Create Customizations as needed Propose Solutions improvements Develop Remedy Forms If you would like to hear more please contact me directly at 408-328-8010 or email me at lauren...@atr1.com. Best Regards, Laurence ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RRR|Chive vs. DDM
Hi, It uses the 7.6.04 API, which is compatible with AR Server 8.1. There are no new data types in 8.1 which would require an upgrade. I use the lowest possible API version to get the most backward and forward compatibility. Audit and Archive forms with overlays might be tricky with the granular overlays in 8.1. To be able to merge data into Archive and Audit forms they need to be temporarily disassociated with their parent form. This is a very bad workaround altogether, but no other option seems to be available through the ARAPI. I would like to see some other way to merge/delete records in these forms when you are doing data migrations. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. The documentation on the RRRchive download shows 7.6.04. Is it definitely 8.1 compatible? On Tue, Oct 7, 2014 at 3:56 PM, Misi Mladoniczky m...@rrr.se wrote: Hi, I will only touch the specific question about DDM vs RRR|Chive. DDM was not really designed to copy the amount of data in a complete system. RRR|Chive has better delta migration functionality, and will delete/restore tickets as appropriate. Copying all records of a big system takes days or weeks through the API. But the final Delta transfer using RRR|Chive should not take more than a few hours. Using RRR|Chive you need to understand which data you want to skip. I just had a client going from 7.6 to 8.1 doing this. They were quite big. The downtime was 3 hours for the cut-over. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. Hi Lyndsay, A bit over a year ago I architected implemented the data migration for my client at the time, which involved an upgrade from 7.1 to 8.1, and a migration of the data from Oracle to SQL Server. Like you, we only wanted to migrate a subset of the data and leave a whole bunch of garbage behind. This custom solution had a Remedy based control and configuration application along with a .NET executable. The control config app was used pretty simply to describe which forms we were interested in migrating along with connection and authentication info. The exe then used this info to affect the data transfer. Unlike other Remedy based data migration tools out there, this solution did NOT transfer the data through the Remedy servers, but instead used the ARS data dictionary info about each of the required forms to dynamically construct SQL statements which affected the data transfers through a database link between the legacy and new DBs (e.g. SELECT INTO and UPDATE FROM type statements). It was very fast. If you don't find another solution and are interested, I'd be happy to provide more details about how this thing worked. -charlie On Tue, Oct 7, 2014 at 7:42 AM, Ben Chernys ben.cher...@softwaretoolhouse.com wrote: ** There is also Meta-Update http://www.softwaretoolhouse.com/ and specifically the ITSM 7.1 Migration Package http://www.softwaretoolhouse.com/product/PkgMigItsm/index.html of scripts which allows you to change your companies, organization, people, support structure, product catalogue – and even Changes of type Release into Releases – along the way. No it is not free but the costs are small compared to the efforts saved. Contact me off list for more details or trials. Cheers Ben Chernys Senior Software Architect [image: logoSthInc-sm] Canada / Deutschland Mobile: +49 171 380 2329GMT + 1 + [ DST ] Email: *Ben.Chernys_AT_softwaretoolhouse.com Ben.Chernys_AT_softwaretoolhouse.com*Web: www.softwaretoolhouse.com We are a BMC Technology Alliance Partner Check out Software Tool House's free Diary Editor and our Freebies Section for ITSM Forms and Fields spreadsheet. *Meta-Update**,* our premium ARS Data tool, lets you automate your imports, migrations, *in no time at all*, without programming, without staging forms, without merge workflow. *Meta-Archive* does ITSM Archiving your way: with your forms and your multi-tenant rules, treating each root request as the tree of data and forms that it is it is. Pre ITSM 7.6.04? Clarify? Roll your own? No problem! You can keep your valuable data! http://www.softwaretoolhouse.com/ *From:* Action Request System
Listing of Forms - ITSM 8.X
ARSList, Does anyone out there have a complete list of Forms that get installed ; a) ITSM 8.X - CMDB, SM, CM, AM, SD, KM, SRM, etc. Thanks, Doug This email is subject to certain disclaimers, which may be reviewed via the following link. http://compass-usa.com/Pages/Disclaimer.aspx. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
