Re: CMDB extension for Telecom Network

[Joe D'Souza]

To the best of my knowledge there isn’t a ready made tailored extension to the 
classes you are looking for. You would need to custom build these. If I recall 
correctly, there used to be a lightweight extension available for telecom 
customers to plug into the CMDB in the past but I do not think it was further 
developed to incorporate newer classes that surfaced with time in the telecom 
market.

 

Joe

 

  _  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Harsh
Sent: Tuesday, July 19, 2016 10:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB extension for Telecom Network

 

** 

Thanks everyone, i checked OS3 extension on BMC site and it doesn't support 
version 9.

 

Is there any other extension available  ? or we need to create custom classes 
for the same.?

 

Regards,

Harsh

 

On Tue, Jul 19, 2016 at 3:32 PM, Rick Cook  wrote:

** 

We had to build a custom subclass off of Connectivity Segment.  

Rick

 

On Jul 19, 2016 03:07, "Satya Gandhi"  wrote:

** 

A look at the screen shots on the Quob Park Os3 Framework looks eerily similar 
to Quindell OS3 solution

 

Satya 

 

On 19 July 2016 at 10:19, Rüdiger Tams  wrote:

** 

I think Quindell is now Quob Park...

Kelvin Tan Kailun  hat am 19. Juli 2016 um 11:06 geschrieben:



**

What about Quindell OS3 Frameworks ?

 

On Tue, Jul 19, 2016 at 4:51 PM, Rüdiger Tams  wrote:

** 

I do not know about an extension of CMDB 9.x for telecommunication CIs from 
BMC... maybe with the ADDM product?

Or maybe this could work...? AFAIK this is (was?) based on BMC Remedy ITSM.

http://www.quobparksolutions.com/solutions/os%C2%B3-frameworks/

regards

Rüdiger

Harsh  hat am 19. Juli 2016 um 10:26 geschrieben:



**

Hi Everyone,

 

Could you please let me know if there is any cmdb extension available for 
telecom networks like node, circuit, links etc. for 9.1 version.


 

-- 

Thanks & regards
“Harsh Chaudhary” 
"Impatience never commanded success"

 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

 

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 





 

-- 

Thanks & regards
“Harsh Chaudhary” 
"Impatience never commanded success"

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: CMDB extension for Telecom Network

[Harsh]

Thanks everyone, i checked OS3 extension on BMC site and it doesn't support
version 9.

Is there any other extension available  ? or we need to create custom
classes for the same.?

Regards,
Harsh

On Tue, Jul 19, 2016 at 3:32 PM, Rick Cook  wrote:

> **
>
> We had to build a custom subclass off of Connectivity Segment.
>
> Rick
>
> On Jul 19, 2016 03:07, "Satya Gandhi"  wrote:
>
>> **
>> A look at the screen shots on the Quob Park Os3 Framework looks eerily
>> similar to Quindell OS3 solution
>>
>> Satya
>>
>> On 19 July 2016 at 10:19, Rüdiger Tams  wrote:
>>
>>> **
>>>
>>> I think Quindell is now Quob Park...
>>>
>>> Kelvin Tan Kailun  hat am 19. Juli 2016 um 11:06
>>> geschrieben:
>>>
>>>
>>> **
>>> What about Quindell OS3 Frameworks ?
>>>
>>> On Tue, Jul 19, 2016 at 4:51 PM, Rüdiger Tams  wrote:
>>>
>>> **
>>>
>>> I do not know about an extension of CMDB 9.x for telecommunication CIs
>>> from BMC... maybe with the ADDM product?
>>>
>>> Or maybe this could work...? AFAIK this is (was?) based on BMC Remedy
>>> ITSM.
>>>
>>> http://www.quobparksolutions.com/solutions/os%C2%B3-frameworks/
>>>
>>> regards
>>>
>>> Rüdiger
>>>
>>> Harsh  hat am 19. Juli 2016 um 10:26 geschrieben:
>>>
>>>
>>> **
>>> Hi Everyone,
>>>
>>> Could you please let me know if there is any cmdb extension available
>>> for telecom networks like node, circuit, links etc. for 9.1 version.
>>>
>>> --
>>> *Thanks & regards*
>>> *“Harsh Chaudhary”*
>>> *"Impatience never commanded success**"*
>>>
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



-- 
*Thanks & regards*
*“Harsh Chaudhary”*
*"Impatience never commanded success**"*

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Re: CMDB extension for Telecom Network

[Rick Cook]

We had to build a custom subclass off of Connectivity Segment.

Rick

On Jul 19, 2016 03:07, "Satya Gandhi"  wrote:

> **
> A look at the screen shots on the Quob Park Os3 Framework looks eerily
> similar to Quindell OS3 solution
>
> Satya
>
> On 19 July 2016 at 10:19, Rüdiger Tams  wrote:
>
>> **
>>
>> I think Quindell is now Quob Park...
>>
>> Kelvin Tan Kailun  hat am 19. Juli 2016 um 11:06
>> geschrieben:
>>
>>
>> **
>> What about Quindell OS3 Frameworks ?
>>
>> On Tue, Jul 19, 2016 at 4:51 PM, Rüdiger Tams  wrote:
>>
>> **
>>
>> I do not know about an extension of CMDB 9.x for telecommunication CIs
>> from BMC... maybe with the ADDM product?
>>
>> Or maybe this could work...? AFAIK this is (was?) based on BMC Remedy
>> ITSM.
>>
>> http://www.quobparksolutions.com/solutions/os%C2%B3-frameworks/
>>
>> regards
>>
>> Rüdiger
>>
>> Harsh  hat am 19. Juli 2016 um 10:26 geschrieben:
>>
>>
>> **
>> Hi Everyone,
>>
>> Could you please let me know if there is any cmdb extension available for
>> telecom networks like node, circuit, links etc. for 9.1 version.
>>
>> --
>> *Thanks & regards*
>> *“Harsh Chaudhary”*
>> *"Impatience never commanded success**"*
>>
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: CMDB extension for Telecom Network

[Satya Gandhi]

A look at the screen shots on the Quob Park Os3 Framework looks eerily
similar to Quindell OS3 solution

Satya

On 19 July 2016 at 10:19, Rüdiger Tams  wrote:

> **
>
> I think Quindell is now Quob Park...
>
> Kelvin Tan Kailun  hat am 19. Juli 2016 um 11:06
> geschrieben:
>
>
> **
> What about Quindell OS3 Frameworks ?
>
> On Tue, Jul 19, 2016 at 4:51 PM, Rüdiger Tams  wrote:
>
> **
>
> I do not know about an extension of CMDB 9.x for telecommunication CIs
> from BMC... maybe with the ADDM product?
>
> Or maybe this could work...? AFAIK this is (was?) based on BMC Remedy ITSM.
>
> http://www.quobparksolutions.com/solutions/os%C2%B3-frameworks/
>
> regards
>
> Rüdiger
>
> Harsh  hat am 19. Juli 2016 um 10:26 geschrieben:
>
>
> **
> Hi Everyone,
>
> Could you please let me know if there is any cmdb extension available for
> telecom networks like node, circuit, links etc. for 9.1 version.
>
> --
> *Thanks & regards*
> *“Harsh Chaudhary”*
> *"Impatience never commanded success**"*
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: CMDB extension for Telecom Network

[Rüdiger Tams]

I think Quindell is now Quob Park...

> Kelvin Tan Kailun  hat am 19. Juli 2016 um 11:06
> geschrieben:
> 
> **
> What about Quindell OS3 Frameworks ?
> 
> On Tue, Jul 19, 2016 at 4:51 PM, Rüdiger Tams  mailto:ruedi...@tams.de > wrote:
> 
> > > **
> > 
> > I do not know about an extension of CMDB 9.x for telecommunication
> > CIs from BMC... maybe with the ADDM product?
> > 
> > Or maybe this could work...? AFAIK this is (was?) based on BMC
> > Remedy ITSM.
> > 
> > http://www.quobparksolutions.com/solutions/os%C2%B3-frameworks/
> > 
> > regards
> > 
> > Rüdiger
> > 
> > > > > Harsh  > > > > > hat am 19. Juli 2016 um 10:26 geschrieben:
> > > 
> > > 
> > > **
> > > Hi Everyone,
> > > 
> > > Could you please let me know if there is any cmdb extension
> > > available for telecom networks like node, circuit, links etc. for 9.1
> > > version.
> > > 
> > > --
> > > Thanks & regards
> > > “Harsh Chaudhary”
> > > "Impatience never commanded success"
> > >  
> > > 
> > > > > > > 
> > > > > > > _ARSlist: "Where the Answers Are" and have
> > > > > > > been for 20 years_
> > > 
> > > > > _ARSlist: "Where the Answers Are" and have been for 20
> > > > > years_
> > 
> > > 
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: CMDB extension for Telecom Network

[Kelvin Tan Kailun]

What about Quindell OS3 Frameworks ?

On Tue, Jul 19, 2016 at 4:51 PM, Rüdiger Tams  wrote:

> **
>
> I do not know about an extension of CMDB 9.x for telecommunication CIs
> from BMC... maybe with the ADDM product?
>
> Or maybe this could work...? AFAIK this is (was?) based on BMC Remedy ITSM.
>
> http://www.quobparksolutions.com/solutions/os%C2%B3-frameworks/
>
> regards
>
> Rüdiger
>
> Harsh  hat am 19. Juli 2016 um 10:26 geschrieben:
>
>
> **
> Hi Everyone,
>
> Could you please let me know if there is any cmdb extension available for
> telecom networks like node, circuit, links etc. for 9.1 version.
>
> --
> *Thanks & regards*
> *“Harsh Chaudhary”*
> *"Impatience never commanded success**"*
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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Re: CMDB extension for Telecom Network

[Rüdiger Tams]

I do not know about an extension of CMDB 9.x for telecommunication CIs from
BMC... maybe with the ADDM product?

Or maybe this could work...? AFAIK this is (was?) based on BMC Remedy ITSM.

http://www.quobparksolutions.com/solutions/os%C2%B3-frameworks/

regards

Rüdiger

> Harsh  hat am 19. Juli 2016 um 10:26 geschrieben:
> 
> **
> Hi Everyone,
> 
> Could you please let me know if there is any cmdb extension available for
> telecom networks like node, circuit, links etc. for 9.1 version.
> 
> --
> Thanks & regards
> “Harsh Chaudhary”
> "Impatience never commanded success"
>  
> 
> > > 
> > > _ARSlist: "Where the Answers Are" and have been for 20 years_
>

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CMDB extension for Telecom Network

[Harsh]

Hi Everyone,

Could you please let me know if there is any cmdb extension available for
telecom networks like node, circuit, links etc. for 9.1 version.

-- 
*Thanks & regards*
*“Harsh Chaudhary”*
*"Impatience never commanded success**"*

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Re: Customizing My IT 1.4 CSS

[BradRemedy]

Hi William

Please let me know how your investigation goes. I am in the same boat where
we need to add some "unique" customization to MYIT and I am very interested
in your findings. I have a request to add a new button to the navigation
bar in MYIT that goes to a custom link. While we could use Quick links for
this, my user wants it in the main navigation bar so that it is always
available to the users and is easy to find.

Not idea as I know we will need to re-apply this customization every time
we upgrade our system - however we need to find that balance where it makes
the system better for the end users yet also keeps BMC happy.

Cheers
Brad

On Thu, Jun 9, 2016 at 6:14 PM William Rentfrow 
wrote:

> **
>
> I've been reverse engineering this and I have found what I need to
> change.  The BMC engineers have used minify to condense files down into two
> files - views.min.js (\ux\current\myitapp\scripts) and myit.min.css
> (\ux\current\myitapp\styles\css).
>
>
>
> In case you're not familiar with it minify is just a way to make files
> smaller and/or packaged together.  Many times files are just zipped so the
> http request is much smaller.  In this case they are not, but the source
> files are all lumped together into one file so instead of the http server
> needed to send 10+ files it sends one file.  This helps web page load times
> stay fast.  If you get crazy into optimizing web page load speed you always
> want to minify everything you can and cut the number of http requests to a
> minimum.
>
>
>
> Anyway...I can edit those files and have the changes show up.  I am very
> close to having this working, but it is very, very finicky - any small
> error and I have to restore the backup of the file and restart the Smart
> IT/My IT service.
>
>
>
> Finally - I am also 100% sure this is not the right way to do this.
>
>
>
> Minify-ed files are usually built using a script or a process based off of
> the source files.  The correct way to do this is to edit the source files
> and re-build the minify files.  I have asked BMC what the correct process
> is to re-build the minify files.  I have no idea if they are going to tell
> me or if they are just going to stonewall me because I'm probably well past
> the point where they want people making changes.
>
>
>
>
>
>
>
> William Rentfrow
>
> wrentf...@stratacominc.com
>
> Office: 715-204-3061 or 701-232-5697x25
>
> Cell: 715-498-5056
>
>
>
> *From:* William Rentfrow
> *Sent:* Thursday, June 02, 2016 2:32 PM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Customizing My IT 1.4 CSS
>
>
>
> So...I want the user name in My IT to automatically go to all CAPS.
>
>
>
> My IT is archtecteduniquely.  Doing this in Smart IT was as easy as
> adding something to the CSS and an onBlur uppercase to the HTML source.
>
>
>
> I need help finding the appropriate file to alter the login for My IT
> 1.4.00
>
>
>
> The "view source" of the login for My IT shows these properties for the
> user name input:
>
>
>
>  ng-keypress="handleInputKeyPress($event)" ng-model="loginForm.username"
> name="username">
>
>
>
> However, that's not from the URL that you start with at MyIT - it's
> cobbled together from a bunch of other places.  If I could find it the CSS
> could just be altered to add the  "text-transform: uppercase;" CSS to it.
>
>
>
> However, due to the chaining of the source files on the server I can not
> find the appropriate file.  I  THOUGHT I did, but apparently notor
> there's some caching going on...
>
>
>
> William Rentfrow
>
> wrentf...@stratacominc.com
>
> Office: 715-204-3061 or 701-232-5697x25
>
> Cell: 715-498-5056
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Virtual Agent 9.1 - Support Agent Console

[BradRemedy]

Hi everyone

Hope everyone is doing OK.

Need some advice / guidance please with Virtual Agent 9.1 which we
downloaded the other day and installed on our test servers. The
installation went through with no problems and I have checked that the
required ports are open where needed as per the installation documentation.

We are facing a problem where if a user clicks on the "Chat Now" button so
that they can talk to a agent, the virtual agent system logs a incident and
displays the incident number to the user along with a message saying "You
are #1 in the queue".
On the support agent console, nothing happens. Their screen doesn't change
at all and they have no idea that a user wants to talk to a agent.

With the 8.x version of Virtual agent, when a user requested to chat to a
support agent, provided that the support agent was logged into the system
and was marked as "Available", the system would automatically assign the
chat to the agent.

If the support agent clicks on the "Join" button on the support agent
console and then views any Open chat sessions, they can select the users
chat session and click on "Participate" which will open the chat window.
The user gets notified on their side that a support agent is chatting with
them and they can view any message that the support agent types. However,
if the user types any message, these messages  do not appear on the support
agent screen. So it appears that there is a break in the messages going to
the support agent or something is not configured / installed correctly.

I have checked all the various settings on the system and everything looks
correct. Nothing is standing out as the problem.

Any advice on what I should look out for next? I need to get this up and
working A.S.A.P so that I can show it as a possible solution to our
business.

Thanks in advance for any help or advice

Cheers
Brad

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