Re: How calculate the Aging of an Incident & show it in overview console?

[Gordon Frank]

Aging can be done through the "Modulus" function. "%" Do something like

Days % 5 to have something fire every 5 days (Business Week).  Or Days % 30
for every month.

Of course you need to compte "Days" using something like

((($TIMESTAMP*60)*60)*24) or something like that. Or use a built in function

The Modulus operator works pretty good for aging

Gordon


On Mon, Feb 5, 2018 at 2:42 AM, Abhishek2019  wrote:

> Hi Experts,
>
> We are having a requirement to shown the Aging of an Incident in the
> overview console.
>
> I am able to add the custom field in overview console but my issue is
> stated
> below:-
>
> I am trying to use the DATEDIFF function to calculate the Aging of an
> incident on the basis of  (Submit Date of an Incident & current timestamp).
>
> But while trying to achieve it via Active Link i am facing issue that what
> can be the execute on condition for the same??
>
> Also we are not supposed to use the Escalation for the same.
> Early response will be highly appreciated.
>
> Cheers,
> AA.
>
>
>
>
> --
> Sent from: http://ars-action-request-system.1.n7.nabble.com/
> --
> ARSList mailing list
> ARSList@arslist.org
> https://mailman.rrr.se/cgi/listinfo/arslist
>



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Federation of an external data file

[Gordon Frank]

All,

I'm looking for advice on the federation of an external data file.

The documentation indicates that a CMDB  "AR" adapter

"Enables you to federate data from forms on any BMC Remedy AR System
servers."

It further states,

"creating an AR plugin instead of a JDBC plugin is easier for federation
because form names are typically easier to read than table names from the
AR System database."

Has anyone done this using a "View Form" to an external oracle table?

The statements above sort of indicate that you can do this.

If the external table is federated, can you then relate a record to an
Incident?

The documentation I am referencing is the "BMC Atrium Core 9.1," pages 1193
and 1201

Gordon Frank

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Parameter which controls Change Request open\modify

[Gordon Frank]

Hello,

I believe there is a parameter which controls the immediate workflow of
Change Requests. I can't remember it.

The scenario is:
1. Bring up Change Request - New
2. Submit a New Change Request
3. The submitted change request is echoed back to the Change Request screen
for further modification or "Next Stage."

I know I'm going to say "That's Right!" when someone reminds me, but I am
currently having a Senior moment.

Thanks up front!

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Re: Parameter which controls Change Request open\modify

[Gordon Frank]

Thanks for the feedback. That's Right!!

Like Dan Bloom says, "The answers are here on ARSLIST!"

On Fri, Oct 30, 2015 at 9:43 AM, Lotz, David <david.l...@53.com> wrote:

> **
>
> It’s on the Application Preferences form. You can set it to bring up a new
> ticket or the one you just saved. Settings for Incident, Problem, Change…
>
>
>
> Dave
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Gordon Frank
> *Sent:* Friday, October 30, 2015 9:40 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Parameter which controls Change Request open\modify
>
>
>
> **
>
> Hello,
>
>
>
> I believe there is a parameter which controls the immediate workflow of
> Change Requests. I can't remember it.
>
>
>
> The scenario is:
>
> 1. Bring up Change Request - New
>
> 2. Submit a New Change Request
>
> 3. The submitted change request is echoed back to the Change Request
> screen for further modification or "Next Stage."
>
>
>
> I know I'm going to say "That's Right!" when someone reminds me, but I am
> currently having a Senior moment.
>
>
>
> Thanks up front!
>
>
>
> --
>
>  [image: Crab]
>
> Gordon M. Frank
> ITIL V3 Foundation Certified
>
> Security + Certified
> Mobile: 410-689-9373
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> This e-mail transmission contains information that is confidential and may
> be privileged.  It is intended only for the addressee(s) named above. If
> you receive this e-mail in error, please do not read, copy or disseminate
> it in any manner. If you are not the intended recipient, any disclosure,
> copying, distribution or use of the contents of this information is
> prohibited. Please reply to the message immediately by informing the sender
> that the message was misdirected. After replying, please erase it from your
> computer system. Your assistance in correcting this error is appreciated.
> _ARSlist: "Where the Answers Are" and have been for 20 years_




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Adding fields to the CMDB

[Gordon Frank]

What is the best document discussing the addition of new fields to the CMDB?

Thanks up front, Gordon

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Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Gordon Frank]

I want to thank everyone that responded. I found the problem. The "z2PH
ChangeInfo"  Page Holder has an attribute of Visible. Somehow it got it got
set to False (yeah, that will do it). The problem is it happened when I
wasn't logged on, so there might be a Active Link or Filter touching that
field.

Anyways, it works and Thanks

I owe you all a beer.


On Fri, Sep 11, 2015 at 12:33 PM, Gordon Frank <gjj...@gmail.com> wrote:

> Did your Role mappings (or the groups that were mapped) change?
> Application states?
> (those are both odd things to have changed, but you never know)
>
> The State of the Application "Remedy Change Management" is Production.
>
> Groups and Roles haven't changed from OOTB I don't believe. What are the
> OOTB settings for these?
>
> On Fri, Sep 11, 2015 at 12:17 PM, Thad Esser <thad.es...@gmail.com> wrote:
>
>> **
>> Did your Role mappings (or the groups that were mapped) change?
>> Application states?
>> (those are both odd things to have changed, but you never know)
>>
>> -Thad
>>
>> On Fri, Sep 11, 2015 at 8:15 AM, Gordon Frank <gjj...@gmail.com> wrote:
>>
>>> **
>>> All,
>>>
>>> I am working with CHG:Infrastructure Change with several custom Tabs
>>> added to the
>>>
>>> "z2PH ChangeInfo"  Page Holder.
>>>
>>> Everything in the Page Holder disappeared suddenly on both the
>>> web\MidTier client and Thick Client. This was not just the custom fields.
>>> The OOTB Tabs and fields disappeared as well.
>>>
>>> The contents can still be seen in Developers Studio.
>>>
>>> I'm at a loss for how this could have happened.
>>>
>>> Any ideas?
>>>
>>> --
>>>
>>>  [image: Crab]
>>> Gordon M. Frank
>>> ITIL V3 Foundation Certified
>>> Security + Certified
>>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>>
>>
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
>
> --
>
>  [image: Crab]
> Gordon M. Frank
> ITIL V3 Foundation Certified
> Security + Certified
> Mobile: 410-689-9373
>



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Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Gordon Frank]

I have flushed cache on browser, midtier and performed a hard cache flush.
Same result.

Thanks for the comeback.

Anyone else want to take a shot at this. I am thinking it might have to do
with overlays in 7.6.4 somehow.

Gordon

On Fri, Sep 11, 2015 at 11:36 AM, Kemes, Lisa A DLA CTR INFORMATION
OPERATIONS <lisa.kemes@dla.mil> wrote:

> 1) Flush Cache on Midtier
> 2) Did you change the permissions on the tabs recently?
> 3) Flush your browser cache
>
> Lisa
>
> -Original Message-
> From: Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] On Behalf Of Gordon Frank
> Sent: Friday, September 11, 2015 11:15 AM
> To: arslist@ARSLIST.ORG
> Subject: Several custom fields disapeared from our CHG:Infrastructure
> Change form
>
> **
> All,
>
> I am working with CHG:Infrastructure Change with several custom Tabs added
> to the
>
> "z2PH ChangeInfo"  Page Holder.
>
> Everything in the Page Holder disappeared suddenly on both the web\MidTier
> client and Thick Client. This was not just the custom fields. The OOTB Tabs
> and fields disappeared as well.
>
> The contents can still be seen in Developers Studio.
>
> I'm at a loss for how this could have happened.
>
> Any ideas?
>
>
> --
>
>
>  Crab
>
> Gordon M. Frank
> ITIL V3 Foundation Certified
> Security + Certified
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> "Where the Answers Are, and have been for 20 years"
>



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Security + Certified
Mobile: 410-689-9373

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Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Gordon Frank]

Did your Role mappings (or the groups that were mapped) change?
Application states?
(those are both odd things to have changed, but you never know)

The State of the Application "Remedy Change Management" is Production.

Groups and Roles haven't changed from OOTB I don't believe. What are the
OOTB settings for these?

On Fri, Sep 11, 2015 at 12:17 PM, Thad Esser <thad.es...@gmail.com> wrote:

> **
> Did your Role mappings (or the groups that were mapped) change?
> Application states?
> (those are both odd things to have changed, but you never know)
>
> -Thad
>
> On Fri, Sep 11, 2015 at 8:15 AM, Gordon Frank <gjj...@gmail.com> wrote:
>
>> **
>> All,
>>
>> I am working with CHG:Infrastructure Change with several custom Tabs
>> added to the
>>
>> "z2PH ChangeInfo"  Page Holder.
>>
>> Everything in the Page Holder disappeared suddenly on both the
>> web\MidTier client and Thick Client. This was not just the custom fields.
>> The OOTB Tabs and fields disappeared as well.
>>
>> The contents can still be seen in Developers Studio.
>>
>> I'm at a loss for how this could have happened.
>>
>> Any ideas?
>>
>> --
>>
>>  [image: Crab]
>> Gordon M. Frank
>> ITIL V3 Foundation Certified
>> Security + Certified
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_




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 [image: Crab]
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Security + Certified
Mobile: 410-689-9373

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Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Gordon Frank]

If you are server grouped make sure when viewing from the "thick client"
you are logged into your primary server - definition cache interval may not
have taken place yet for secondary servers.

We are not server grouped and I mainly use the "thick client"
for convenience sometimes (Ctrl-T still works). We only have one DB server
(UNIX based), one Application Server (Windows based) and one MidTier server
(Windows based)

Thanks for the comeback

On Fri, Sep 11, 2015 at 11:40 AM, Brian Stone  wrote:

> If you are server grouped make sure when viewing from the "thick client"
> you are logged into your primary server - definition cache interval may not
> have taken place yet for secondary servers.
>
>
> ___
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
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>



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Security + Certified
Mobile: 410-689-9373

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Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Gordon Frank]

What permissions did you set on the new z2PH ChangeInfo"  Page Holder. ?

General Access and Public

On Fri, Sep 11, 2015 at 12:21 PM, Fannin, Teresa S. <
teresa.s.fan...@accenturefederal.com> wrote:

> **
>
> Thad,
>
> What permissions did you set on the new z2PH ChangeInfo"  Page Holder. ?
>
>
>
>
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> arslist@ARSLIST.ORG] *On Behalf Of *Thad Esser
> *Sent:* Friday, September 11, 2015 11:17 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Several custom fields disapeared from our
> CHG:Infrastructure Change form
>
>
>
> **
>
> Did your Role mappings (or the groups that were mapped) change?
> Application states?
>
> (those are both odd things to have changed, but you never know)
>
>
>
> -Thad
>
>
>
> On Fri, Sep 11, 2015 at 8:15 AM, Gordon Frank <gjj...@gmail.com> wrote:
>
> **
>
> All,
>
>
>
> I am working with CHG:Infrastructure Change with several custom Tabs added
> to the
>
>
>
> "z2PH ChangeInfo"  Page Holder.
>
>
>
> Everything in the Page Holder disappeared suddenly on both the web\MidTier
> client and Thick Client. This was not just the custom fields. The OOTB Tabs
> and fields disappeared as well.
>
>
>
> The contents can still be seen in Developers Studio.
>
>
>
> I'm at a loss for how this could have happened.
>
>
>
> Any ideas?
>
>
>
> --
>
>  [image: Crab]
>
> Gordon M. Frank
> ITIL V3 Foundation Certified
>
> Security + Certified
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_
> _ARSlist: "Where the Answers Are" and have been for 20 years_
>



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ITIL V3 Foundation Certified
Security + Certified
Mobile: 410-689-9373

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Re: Several custom fields disapeared from our CHG:Infrastructure Change form

[Gordon Frank]

Can you see the tabs in the thick client when using a Remedy Admin account?

No, the Tabs and fields are hidden as well

Thanks for the comeback!

On Fri, Sep 11, 2015 at 11:56 AM, JD Hood <hood...@gmail.com> wrote:

> **
> Web client usually doesn't suddenly change from login to login, unless the
> mid tier updates it's cache, so that's a head scratcher.
>
> The thick client *can* respond to sudden changes... Can you see the tabs
> in the thick client when using a Remedy Admin account? Perhaps the
> permissions (tabs, workflow) need to be verified?
>
> That's the first thing that comes to mind.
>
> Good luck with it!
> -JDHood
>
> On Fri, Sep 11, 2015 at 11:15 AM, Gordon Frank <gjj...@gmail.com> wrote:
>
>> **
>> All,
>>
>> I am working with CHG:Infrastructure Change with several custom Tabs
>> added to the
>>
>> "z2PH ChangeInfo"  Page Holder.
>>
>> Everything in the Page Holder disappeared suddenly on both the
>> web\MidTier client and Thick Client. This was not just the custom fields.
>> The OOTB Tabs and fields disappeared as well.
>>
>> The contents can still be seen in Developers Studio.
>>
>> I'm at a loss for how this could have happened.
>>
>> Any ideas?
>>
>> --
>>
>>  [image: Crab]
>> Gordon M. Frank
>> ITIL V3 Foundation Certified
>> Security + Certified
>> _ARSlist: "Where the Answers Are" and have been for 20 years_
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_




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Security + Certified
Mobile: 410-689-9373

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Several custom fields disapeared from our CHG:Infrastructure Change form

[Gordon Frank]

All,

I am working with CHG:Infrastructure Change with several custom Tabs added
to the

"z2PH ChangeInfo"  Page Holder.

Everything in the Page Holder disappeared suddenly on both the web\MidTier
client and Thick Client. This was not just the custom fields. The OOTB Tabs
and fields disappeared as well.

The contents can still be seen in Developers Studio.

I'm at a loss for how this could have happened.

Any ideas?

-- 

 [image: Crab]
Gordon M. Frank
ITIL V3 Foundation Certified
Security + Certified

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What Companies use a BMC Remedy FrontEnd?

[Gordon Frank]

What companies use a BMC Remedy FrontEnd for their external webpages?

I've heard that there are a few and I'd like to look at their home page.

The rumor mill mentioned a few, but ARSList is big enough that several of
you are probably using it. What are you experiences?

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Looking for a document

[Gordon Frank]

I know there is a document which has all of the SQL code which is used when
ARSYSTEM is built.

Does anyone know the document which has this? I can't remember which one it
is.

Thanks
Gordon Frank

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Re: Problem with a Java Plugin, .arxm file and xercesImpl.jar

[Gordon Frank]

I guess we are the only ones doing Data Import through a Java Plugin? No
one has responded, so I am starting to feel that ARSList doesn't have the
answers or just easy questions are answered. I will have to look elsewhere.
:(

Gordon

On Wed, Nov 12, 2014 at 10:37 AM, Gordon Frank gjj...@gmail.com wrote:

 All,
 I am having a problem with a Java Plugin we have which runs the data
 import tool.

 I am on 8.1.02 of the Data Import Tool

 We are on Java 8.0, Windows 2008 Server R2

 The Java Plugin worked for a sort while in this environment when I did the
 following:

 https://community.oracle.com/thread/1312680?start=0
 We accidently saved the .armx file using Notepad. This corrupted the .armx
 file and we tried to recreate. The xercesImpl.jar file prevented this.

 Currently, we have removed the xercesImpl.jar file and we can now save
 and open the .armx file again. It works manually, but not with the original
 Java Plugin.

 I haven't done Java much, so is there a missing step?

 Thanks

 Gordon Frank




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Mobile: 410-689-9373

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Re: Problem with a Java Plugin, .arxm file and xercesImpl.jar

[Gordon Frank]

It did work, but when I had to redo the .armx file, it stopped. It works
manually, but it was built to come a .arx file to a standard folder and run
into a staging form with the push of an Active Link button. The file gets
to the folder, but It doesn't load the data. The original fix was to add
the xerces file to a directory called enclosed.

https://community.oracle.com/thread/1312680?start=0

I haven't been able to get it to work since the .armx file was corrupted. I
can at least do it manually now, but this was set up for users to push a
button.

The error I get is:
ERROR [pool-4-thread-3] com.bmc.arsys.pluginsvr.plugins.ARPluginContext
(?:?) - Specific Name.ARF.ARSIMPORTER[Specific Name.ARF.ARSIMPORTER]
Mapping definition (arxm) file not found -
E:\Upload\abcdImport\abcd_Import_Mapping.armx



On Fri, Nov 14, 2014 at 10:56 AM, Danny Kellett 
dkell...@javasystemsolutions.com wrote:

 **
 The xerces that BMC use is a million years old. Java has a much better
 implementation so you are better off without it.

 So you are able to save and open the armx

 So now what bit is failing in the original java plugin? If this is your
 code and you are not giving any indication on where it is failing, then
 this could be why you haven't had many replies.

 --
 Danny Kellett
 dkell...@javasystemsolutions.com



 On Fri, Nov 14, 2014, at 03:09 PM, Gordon Frank wrote:

 **
 I guess we are the only ones doing Data Import through a Java Plugin? No
 one has responded, so I am starting to feel that ARSList doesn't have the
 answers or just easy questions are answered. I will have to look elsewhere.
 :(

 Gordon

 On Wed, Nov 12, 2014 at 10:37 AM, Gordon Frank gjj...@gmail.com wrote:

 All,
 I am having a problem with a Java Plugin we have which runs the data
 import tool.

 I am on 8.1.02 of the Data Import Tool

 We are on Java 8.0, Windows 2008 Server R2

 The Java Plugin worked for a sort while in this environment when I did the
 following:



 https://community.oracle.com/thread/1312680?start=0

 We accidently saved the .armx file using Notepad. This corrupted the .armx
 file and we tried to recreate. The xercesImpl.jar file prevented this.

 Currently, we have removed the xercesImpl.jar file and we can now save
 and open the .armx file again. It works manually, but not with the original
 Java Plugin.

 I haven't done Java much, so is there a missing step?

 Thanks

 Gordon Frank




 --

 [image: Crab]
 Gordon M. Frank
 ITIL V3 Foundation Certified
 Security + Certified
 Mobile: 410-689-9373
   _ARSlist: Where the Answers Are and have been for 20 years_

 Email had 1 attachment:

- image001.gif
  4k (image/gif)


  _ARSlist: Where the Answers Are and have been for 20 years_




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Problem with a Java Plugin, .arxm file and xercesImpl.jar

[Gordon Frank]

All,
I am having a problem with a Java Plugin we have which runs the data import
tool.

I am on 8.1.02 of the Data Import Tool

We are on Java 8.0, Windows 2008 Server R2

The Java Plugin worked for a sort while in this environment when I did the
following:

https://community.oracle.com/thread/1312680?start=0
We accidently saved the .armx file using Notepad. This corrupted the .armx
file and we tried to recreate. The xercesImpl.jar file prevented this.

Currently, we have removed the xercesImpl.jar file and we can now save
and open the .armx file again. It works manually, but not with the original
Java Plugin.

I haven't done Java much, so is there a missing step?

Thanks

Gordon Frank

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ARERR(330)

[Gordon Frank]

I am posting this because this drove me crazy and it ended up being
something simple.

1. I created a new user in CTM:People.
2. I added the ITSM Permissions that I thought they'd need and tried to
login as them and open a new Change Request.
3. Upon saving the Change, I got

You dont have write access to field:several background fields(ARERR 330)

4. After trying various things from BMC:Communites, I finally thought to
myself: I wonder if General Access permission is saved in the User form?

5. I looked and it wasn't there. I had assumed that General Access was
default, but you know the old saying about Assuming: A.s out of U and me!

6. Once I added this, everything worked normally.

I decided to add this to ARSList, because it drove me nuts for a while and
Communites was no help.

Let me know if this helps you some day?

Gordon Frank

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Re: How to generate .arx file in ITSM 7.6.04

[Gordon Frank]

In 7.6.4, you can still execute RUNMACRO from the command line. It will
dump to .arx.

After 7.6.4, you'll have to use ARExport.


On Mon, Jun 30, 2014 at 10:14 AM, Misi Mladoniczky m...@rrr.se wrote:

 Hi,

 You might want to try RRR|Chive. The tool can both export and import
 ARX-files, and it is free to use it.

 One great benefit is that it can actually do Delta-exports to your
 ARX-files
 speeding consecutive exports significantly (and yes, the delta-export will
 remove deleted records from the ARX-file).

 Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)

 Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13):
 * RRR|License - Not enough Remedy licenses? Save money by optimizing.
 * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs.
 Find these products, and many free tools and utilities, at http://rrr.se.

  Hi List,
 
  Can anyone please assist me in following issue-
 
  I am using ITSM 7.6.04 application suite. I need to take data backup of
 all
  records of HPD:Help Desk form. So I thought for the following approach
 (which
  I have already used in ARS 7.1)
 
  1. Generate report of all records from HPD:Help Desk form, and create a
 .arx
  file.
  2. In case of upload, use BMC Data Import tool to import back .arx files.
 
  But from ITSM application URL, I am not able to generate .arx file for
 both
  web or AR System report types.
 
  Can anyone please suggest me, a show to generate .arx files from ITSM
 7.6.04
  application?
 
  Regards
  Neha Khandelwal
 
 
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Re: Remedy Developer Performance Metrics

[Gordon Frank]

If what you are looking for is the old Lines of Code (LOC) measure used
in the COCOMO Model and others, then I have always equated an Action
Request System (ARS) object (Active Links, Active Link Guides, Filters,
Filter Guides, Menus and Escalations - Not Forms) to 50 lines of code. I
believe this is pretty close to the actual C which is generated.

I don't count forms because this is like a DB Schema definition and not
really code. However, if you want to include Forms, 100 lines of code per
Form would probably be in the ballpark.

Size of a project has always been a difficult estimation. If you just
looking for a relative size to something else, I think lines of code would
be the easiest with these simple units.

Using my measures above. ITSM would be:
Approximate Forms: 3000 - 300,000 LOC
Approximate Objects: 73,000 - 3,650,000 LOC

So ITSM is approximately 4 Million LOC which I believe is a Large Project
in most models.


On Tue, Jun 3, 2014 at 5:46 PM, Charlie Lotridge lotri...@mcs-sf.com
wrote:

 **
 Hi all,

 I'm curious...what are your opinions about what might be useful metrics to
 use to judge the performance of Remedy developers?  To narrow the
 conversation a bit, let's just talk about during the creation of a new
 custom application, or custom module to an existing application.  In other
 words for code generation.

 So for example, you might tell me that a good developer can create at
 least 50 logic objects (active links/filters/escalations) in a day.  Or
 create  format one form/day.

 What are you opinions?

 Thanks,
 Charlie
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Error when migrating Change Templates with Task Groups\Task Templates across environments

[Gordon Frank]

I recently ran into an interesting migration problem with Task Groups. The
error I got when I was opening a new Change Template was the following:

The Assignment Information is not valid. Please use the menus provided on
the 'Assignee Company', 'Assignee Organization' and 'Assignee Group' or the
type ahead return function on the 'Assignee Group' field to select this
information. (ARERR 1) 

If you search communities, et.al, this boils down to the Site not being
populated.

Since I developed this from scratch, Site was populated on my Development
Server. However, trying to be efficient, I dumped all of my Tasks to a
.arx and loaded them in using Data Import. When I tried it on my
Production Server, I got this error. I had to go into each Task and
re-register every Assignment. This wasn't too bad because I only had 10
tasks. But I could foresee a Task Group, with several decisions (Variable
Templates don't transfer at all), and 100+ Tasks.

I thought I'd let you all know in case you run into this in the future. Of
course I know there are a few of you which will say, Naturally! :)

This also registers this as a possible fix if someone Googles the error.
Right Dan??? or maybe its Matt??

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SRM Error

[Gordon Frank]

When executing a Deployed SRD through SRM Request Entry, we get:

Error during loading document

The syntax of this message must have been translated from French, but
English aside, I believe this is a result of a corrupted questions,
variables or something else.

Can anyone point to a scientific way to figure out where the problem is?

Logs and or error pointers come to mind Would a Filter Log shed any light
on the subject?

We are on 7.6.4 Windows and I'll bet this is another instance of It's
fixed in 8.1.

Any help would be appreciated

Thanks

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Re: OT:Scientist warns that the robot apocalypse really is coming unless steps are taken now

[Gordon Frank]

Interesting discussion.

What would an aware robot be like?
Terminator - Bad? or Good?
HAL - 2001
Data - Star Trek TNG
Sonny - iRobot
Samantha - Movie Her
Rainman - Not a robot, but like the Dustin Hoffman famous character
Other???

My thought is Rainman like


On Fri, Apr 18, 2014 at 5:11 PM, Richter, Howard (CEI - Atlanta) 
howard.rich...@coxinc.com wrote:

 **

 Ok its Friday, but when I saw this article I had to post it.



 Scientist warns that the robot apocalypse really is coming unless steps
 are taken now




 http://www.rawstory.com/rs/2014/04/18/scientist-warns-that-the-robot-apocalypse-really-is-coming-unless-steps-are-taken-now/



 With that said have a great weekend, and maybe its time for a Terminator
 marathon.



 Howard



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 Inc]http://www.coxenterprises.com/

 Howard Richter, Remedy Administrator

 6205 Peachtree Dunwoody Road, Atlanta, GA 30328-4524

 Email = howard.rich...@coxinc.com

 Office = 678.645.4633, Cell = 404.226.2745

 *Cox Innovation Agent (CIA)*

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 http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Md.png]http://innovation.coxenterprises.com/ideas/Badge%20Library/Badge50-Lg.png

 Submit your idea today for a chance to earn a badge and be entered into a
 monthly drawing for a $10 gift card.
 *Submit your idea:* 
 http://innovation.coxenterprises.com/*ideas*http://innovation.coxenterprises.com/ideas
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Last object executed

[Gordon Frank]

I seem to remember a plug-in or Run Process which would allow you to view
the name of the the last object executed (Active Link, Filter, Escalation,
etc.)

We have an intermittent  occurrence that could be caught through a trap
(Filter, etc.) with such a plug-in (or we leave a log on forever :) )

This could be a manual mis-entry of data and it is definitely low priority.

Does anyone recall such a plug-in or Run Process?

I remember it way back in the good old days, so all of you old people from
pre-3.0, please tax your minds.

Thanks

Gordon

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Archiving using MS SQL Server Linked Server or Linked Table

[Gordon Frank]

Hello all,



Has anybody had experience with archiving ITSM data to an archive DB and
then being able to perform Read-Only queries on all of it through some
linked capability?



I am investigating the concepts of Linked Server or Linked Table, but this
may be the wrong direction. The term chaining also comes to mind.



If you can lead me in the right direction, I can research the rest.



Thanks,



 [image: Crab]
Gordon M. Frank
ITIL V3 Foundation Certified
Security + Certified
Mobile: 410-689-9373

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image001.gif

OT - All time great error messages - Just for fun!

[Gordon Frank]

**
This might be fun on a Friday!

The best\non-useful error message I have ever seen was on an old Data General RDOS Mini-Computer (remember those?)

A "system level"violation came back and said:

Error: You Can't Do That

BMC Remedy is full of these and they need to at least point you to an object or a line in the object. But, it's cheaper to just say, "You can't do that." (Unrecognized server information)
Gordon



From: "LJ LongWing" lj.longw...@gmail.comTo: arslist@ARSLIST.ORGSent: Friday, October 18, 2013 8:14:41 AMSubject: Re: A bit of Friday humour in BMC's Error messages** 
What code is giving this?
On Oct 18, 2013 12:40 AM, "Ben Chernys" ben.cher...@softwaretoolhouse.com wrote:
** 


I just got the following errors with the 8.1 API against an 8.1 server (VERSION = 8.1.00 201301251157)
ARGetServerInfo == 2, 123, Unrecognized server information tag 358
ARGetServerInfo == 2, 123, Unrecognized server information tag 357
ARGetServerInfo == 2, 123, Unrecognized server information tag 356
ARGetServerInfo == 2, 123, Unrecognized server information tag 355
ARGetServerInfo == 2, 123, Unrecognized server information tag 354

These are the new ones for 8.1. The humour comes from the 7.6.04 Error Messages Guide:





123

Unrecognized server information tag.


Error

You specified a code for server information that was not recognized. Verify that the #define
statements in the include file ar.h have a list of all valid codes that can be specified.

Yup. Verified. The 8.1 ar.h does not have a list of valid codes J 

Ben ChernysSenior Software Architect Canada / DeutschlandMobile: +49 171 380 2329 GMT + 1 + [ DST ]Email: ben.cher...@softwaretoolhouse.comWeb: www.softwaretoolhouse.comWe are a BMC Technology Alliance Partner.
Check out Software Tool House's free Diary Editor and out Freebies
Section for ITSM 7.6.04, 8.0, and 8.1 Fields spreadsheets.Meta-Update, our premium ARS Data tool, lets youautomate your imports, migrations,in no time at all, without programming, without staging forms, without merge workflow.http://www.softwaretoolhouse.com/ 

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_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: WWRUG13, Tommy Tutone

[Gordon Frank]

**
This is very funny! :)

I think I have mentioned to several people that one of my trademarks is that I always leave my mark on custom ARS Error Messages by setting the Message ID to "8675309" Only one person has caught it and they immediately started laughing. Basically it indicates that it is a "custom" message rather than an OOTB. 

Keep it Fun!

Gordon Frank



From: "Doug Blair" d...@blairing.comTo: arslist@ARSLIST.ORGSent: Thursday, October 3, 2013 8:21:55 PMSubject: WWRUG13, Tommy Tutone** Hi Listers

Yes, Tommy Tutone's "867-5309 (Jenny)" was the topic of a research piece discussed at WWRUG13 this morning. While you have the patience to look carefully, you might find the past members section interesting...

http://en.wikipedia.org/wiki/Tommy_Tutone


Doug

--
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d...@blairing.com
+1 224-558-5462

1208 East Fremont Street
Arlington Heights, Illinois 60004
ITILv3 _ARSlist: "Where the Answers Are" and have been for 20 years_ 
_ARSlist: "Where the Answers Are" and have been for 20 years_

Re: WWRUG13

[Gordon Frank]

Doug, 



Thanks for the update and Thanks for letting the folks who couldn't attend have 
some type of status. 



Let us know if you hear anymore. 



Dan will have to deflect his own twinkies this year without me in attendance!  
He's big enough and quite fast on his feet as you all noticed last year. Doug 
Mueller needed to duck though. 



Enjoy and I wish I were there! 



Gordon Frank 



- Original Message -


From: Blairing d...@blairing.com 
To: arslist@ARSLIST.ORG 
Sent: Tuesday, October 1, 2013 8:28:05 PM 
Subject: Re: WWRUG13 

** 


Claire et al, 


Sorry, I should have mentioned this sooner. The truth is that I have actually 
been in fascinating breakout sessions since this morning, and this is the first 
time I have slowed down a little! Let me put on my reporter hat. 


The big news from BMC is that the next BMC User Event will be held the week 
of October 13, 2014, at The Swan and Dolphin resort in Orlando, Florida. 
Details, such as the scope and focus of the meeting, are still in the planning 
stages. The announcement was made at WWRUG13 by BMC CEO Bob Beauchamp during 
the opening Keynote presentation. 

We probably should defer to BMC for announcements about content, audience, 
themes, subject matter and all the other creative things that happen at a 
conference like this, but should you hear of anything before me, please pass it 
along! I'll do the same :-) 


That's the big news for a year from now, and a lot will happen just this week 
alone at WWRUG. And now back to this year's conference Networking session 
with ample lubrication starts in an hour or so 

Doug 


-- 
Doug Blair 
+1 224-558-5462 


Sent from my new iPad 
Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-) 

On Oct 1, 2013, at 4:56 PM, Saji Philip  sphili...@gmail.com  wrote: 




** 

Is it the Florida Global User Event next year? 
On Oct 1, 2013 4:41 PM, Susan Palmer  suzanpal...@gmail.com  wrote: 

blockquote
** 
Ok  I'm MIA from WWRUG since we're doing our big server upgrade Saturday 
... what announcement ! 





On Tue, Oct 1, 2013 at 4:44 PM, Sanford, Claire  
claire.sanf...@memorialhermann.org  wrote: 

blockquote
** 



WoW!  

No one posted the big announcement from this morning yet??? _ARSlist: Where 
the Answers Are and have been for 20 years_ 


_ARSlist: Where the Answers Are and have been for 20 years_ 
/blockquote
_ARSlist: Where the Answers Are and have been for 20 years_ 
/blockquote
_ARSlist: Where the Answers Are and have been for 20 years_

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Re: WWRUG13

[Gordon Frank]

Sorry to hear about your knee. I hope it's not a bad as mine (needed a knee 
replacement). Twinkies don't hurt much! :) Wish I could be there, but keep us 
non-attendees informed of any big announcements. 



Thanks 



Gordon 



- Original Message -


From: arslist arsl...@danielbloom.ca 
To: arslist@ARSLIST.ORG 
Sent: Wednesday, October 2, 2013 10:15:30 AM 
Subject: Re: WWRUG13 

** 


Hi Gordon, 

  

I wish you were here too, I * really * need the defense this year. I injured my 
knee on Saturday. I am working on alternate strategies for Thursday. My defense 
team should be quite effective. 

  

Further to what Doug said, and obviously everything is preliminary, I know 
there are already discussions both within BMC and the attendees here amongst 
themselves, about how to keep the atmosphere of RUG alive in a BMC wide 
customer event. They have recognized that the conference in Vancouver in 2007 
was less than ideal and do want to avoid that. So far we have avoided chanting 
“developers, developers …” 

  

So stay tuned over the coming months for more about next year, and more about 
this year over the next few days. 

  

NOTE: Important Session on Thursday 10 a.m. This year’s MVP winner (if that 
person is in attendance) will be joining past MVPs, and myself, on stage for 
ARSlist Live! We haven’t managed a live broadcast, but we will be asking and 
answering questions both from attendees and the list! 

  

“See” you then!  Dan 

  

  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Gordon Frank 
Sent: October 2, 2013 4:28 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: WWRUG13 

  

** 

Doug, 

  

Thanks for the update and Thanks for letting the folks who couldn't attend have 
some type of status. 

  

Let us know if you hear anymore. 

  

Dan will have to deflect his own twinkies this year without me in attendance!  
He's big enough and quite fast on his feet as you all noticed last year. Doug 
Mueller needed to duck though. 

  

Enjoy and I wish I were there! 

  

Gordon Frank 
- Original Message -


From: Blairing  d...@blairing.com  
To: arslist@ARSLIST.ORG 
Sent: Tuesday, October 1, 2013 8:28:05 PM 
Subject: Re: WWRUG13 

** 



Claire et al, 


  


Sorry, I should have mentioned this sooner. The truth is that I have actually 
been in fascinating breakout sessions since this morning, and this is the first 
time I have slowed down a little! Let me put on my reporter hat. 


  


The big news from BMC is that the next BMC User Event will be held the week 
of October 13, 2014, at The Swan and Dolphin resort in Orlando, Florida. 
Details, such as the scope and focus of the meeting, are still in the planning 
stages. The announcement was made at WWRUG13 by BMC CEO Bob Beauchamp during 
the opening Keynote presentation. 

We probably should defer to BMC for announcements about content, audience, 
themes, subject matter and all the other creative things that happen at a 
conference like this, but should you hear of anything before me, please pass it 
along! I'll do the same :-) 


  


That's the big news for a year from now, and a lot will happen just this week 
alone at WWRUG. And now back to this year's conference Networking session 
with ample lubrication starts in an hour or so 

Doug 


  


-- 


Doug Blair 


+1 224-558-5462 


  


Sent from my new iPad 


Auto-corrected typos, misspellings and non-sequiturs are gratefully attributed 
to Steve Jobs :-) 



On Oct 1, 2013, at 4:56 PM, Saji Philip  sphili...@gmail.com  wrote: 




** 

Is it the Florida Global User Event next year? 


On Oct 1, 2013 4:41 PM, Susan Palmer  suzanpal...@gmail.com  wrote: 
blockquote


** 


Ok  I'm MIA from WWRUG since we're doing our big server upgrade Saturday 
... what announcement ! 


  


On Tue, Oct 1, 2013 at 4:44 PM, Sanford, Claire  
claire.sanf...@memorialhermann.org  wrote: 
blockquote


** 



WoW!  

No one posted the big announcement from this morning yet??? 

_ARSlist: Where the Answers Are and have been for 20 years_ 



  

_ARSlist: Where the Answers Are and have been for 20 years_ 
/blockquote


_ARSlist: Where the Answers Are and have been for 20 years_ 
/blockquote


_ARSlist: Where the Answers Are and have been for 20 years_ 

_ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where 
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Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9.

[Gordon Frank]

Hello, 



Has anyone seen this? 



Service Desk agents experience delays when opening Templates in Remedy while 

using IE 9.   When using Firefox, there are no delays.    Because of Firefox 

quirkiness, Firefox is not always an option.    These delays can be from 5 

secs. to 45 secs., which can cause significant delays to the Service Desk 

agents performance.   Templates are created to aid in speeding up the Service 

Desk agents work, but are not being utilized to the fullest extent because 

of the delays.   



Gordon Frank  


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Re: Service Desk agents experience delays when opening Templates in Remedy while using Internet Explorer 9.

[Gordon Frank]

Does anyone have an idea what Form and Field to add an index to? 



Just thinking that someone might be more intimate with the underlying forms and 
it would save me doing a log. 



Gordon 



- Original Message -


From: Joe D'Souza jdso...@shyle.net 
To: arslist@ARSLIST.ORG 
Sent: Wednesday, August 21, 2013 2:00:57 PM 
Subject: Re: Service Desk agents experience delays when opening Templates in 
Remedy while using Internet Explorer 9. 

** 


I hear you about Chrome. I personally prefer it to IE and Firefox too. I 
generally use it except during one version of the ARS where Chrome would not 
display table field column names. 

  

It does seem like it might be a indexing problem – it would if you have that 
many templates (many many thousands.. a few hundreds a templates a table scan 
would be more efficient..) 

  

Joe 

  




From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn 
Sent: Wednesday, August 21, 2013 1:55 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: Service Desk agents experience delays when opening Templates in 
Remedy while using Internet Explorer 9. 

  

I have IE9 installed and the Mid Tier is extremely slow.  I also have Chrome 
installed.  However, I just tested this on another user’s PC with the same 
image but without installing Chrome, and the Mid Tier is just as slow.  I don’t 
think Chrome is a factor either way, although I use it to interact with Remedy 
since it is a much faster browser (and the #1 browser used worldwide even 
though BMC pretends that it doesn’t exist so they don’t have to support it.)  
Also, I did a quick Google search to see if there is much out there on IE 
becoming slow as a result of Chrome and couldn’t find much other than a few 
people asking questions. 

  

As to the original question, the template functionality is extremely slow, but 
that’s because it does a lot of stuff behind the scenes.  It also does a weird 
union back on itself when you select templates (at least in 7.6.4) where you 
can see the same template multiple times if two or more of your groups have 
access to the same template, which means it unnecessarily loads the data 
multiple times, slowing it down further.  That being said, if the Mid Tier is 
tuned according to BMC’s whitepapers, it is an acceptable delay.  I guess if 
you have too many templates you can add some indexes to the template form to 
see if that helps. 

  

Thanks, 

  

Shawn Pierson 

Remedy Developer | Energy Transfer 

  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza 
Sent: Wednesday, August 21, 2013 12:39 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: Service Desk agents experience delays when opening Templates in 
Remedy while using Internet Explorer 9. 

  

** 

Just because you mentioned you have FireFox users, I thought I might run by 
what I think I experience when using multiple browers.. 

  

When you experience these delays with IE 9, are they users that have Chrome 
installed on their devices as well? I recently was told by a colleague when I 
bitched about IE 9  10 that if you use IE while using Chrome simultaneously, 
IE tends to crawl. I then noticed this to be true. If IE is used when Chrome is 
not, it tends to work ok but not when Chrome is used simultaneously – so I have 
begun to discard IE altogether and just use Chrome or FireFox because IE 
basically sucks anyways.. 

  

Joe 

  




From: Action Request System discussion list(ARSList) [ 
mailto:arslist@ARSLIST.ORG ] On Behalf Of Gordon Frank 
Sent: Wednesday, August 21, 2013 12:09 PM 
To: arslist@ARSLIST.ORG 
Subject: Service Desk agents experience delays when opening Templates in Remedy 
while using Internet Explorer 9. 

  


Hello, 

  

Has anyone seen this? 

  

Service Desk agents experience delays when opening Templates in Remedy while 

using IE 9.  When using Firefox, there are no delays.   Because of Firefox 

quirkiness, Firefox is not always an option.   These delays can be from 5 

secs. to 45 secs., which can cause significant delays to the Service Desk 

agents performance.  Templates are created to aid in speeding up the Service 

Desk agents work, but are not being utilized to the fullest extent because 

of the delays.  

  

Gordon Frank 

  

_ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where 
the Answers Are and have been for 20 years_ 

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Re: The value(s) for this entry violate a unique index that has been defined for this form, 382 when saving an Active Link (UNCLASSIFIED)

[Gordon Frank]

Thanks for the help everyone, 



The problem was the Record Object Relationships parameter. This is a 
development\test server and I had turned this parameter on to trace workflow on 
another object. The relationships worked great but it apparently takes some 
load on the system and causes the unique index error I got when saving the 
Active Link. 



Once I turned off  Record Object Relationships I was able to save again. I 
had Development Cache Mode turned on as well. I will probably open a BMC Tech 
Support ticket on this just to see what they say. 



Does anyone know if this has been fixed in 8.1? We are at 7.6.4 and will soon 
migrate to 8.1. 



I can live with doing Record Object Relationships on demand and restart the 
server, but it is ackward. 



Thanks again and if I hear anything else, I'll let you know 



Gordon Frank 


- Original Message -


From: Frederick W Grooms frederick.w.gro...@xo.com 
To: arslist@ARSLIST.ORG 
Sent: Friday, August 9, 2013 5:58:27 PM 
Subject: Re: The value(s) for this entry violate a unique index that has been 
defined for this form, 382 when saving an Active Link (UNCLASSIFIED) 

** 


If you have “mucked” about in the object relationships at the database you need 
to bounce your system 

  

For some reason BMC chose not to use the same logic as next entry id for a form 
and instead reads the last relationship ID at startup.   The server then uses 
an internal counter to increment the entry ID for the relationships.   I 
suspect they do the same for the other meta data. 

  

Fred 

  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj 
Sent: Friday, August 09, 2013 4:19 PM 
To: arslist@ARSLIST.ORG 
Subject: Re: The value(s) for this entry violate a unique index that has been 
defined for this form, 382 when saving an Active Link (UNCLASSIFIED) 

  

** 


were you saving a Form or an Active Link?...I still recommend turning on SQL 
logging to figure out what form has the unique index it's complaining about.  I 
have personally come across this when saving a form, on the unique index on 
schema_index on overlaid forms.. 


  


On Fri, Aug 9, 2013 at 3:16 PM, gjjmss wrote: 

** 

We got this just renaming a button 

  

Gordon 

  

Sent from my Verizon Wireless 4G LTE Smartphone. 



-- Original message -- 
If you don't see that active link name in the list of active links, there could 
be a cache problem.  I've had similar things happen where I had to remove the 
cache in the Dev Studio workspace and then log back into the server and bring 
the list back up.   - Original Message - From: Rick Cook  

  To: arslist@ARSLIST.ORG Sent: Friday, August 9, 2013 3:30:08 PM Subject: Re: 
The value(s) for this entry violate a unique index that has been defined for 
this form, 382 when saving an Active Link (UNCLASSIFIED)   ** Like LJ said, 
it's not Java.  There is, in the metadata, an Active Link with the same name as 
the one you're saving.  I did think about the possibility that an action in the 
Active Link might cause that error, but I don't think so.  Only adding a Unique 
attribute to an index would give you that if it were anything but a duplicate 
AL name.   Rick         On Fri, Aug 9, 2013 at 12:23 PM, Gordon Frank  
gjj...@comcast.net  wrote:     **     Sorry, I forgot to change the subject 
line on the original   -Original Message- From: gjj...@comcast.net 
[mailto: gjj...@comcast.net ] Sent: Friday, August 09, 2013 3:18 PM To: 
arslist@ARSLIST.ORG Cc: Frank, Gordon M CTR (US) Subject: Re: SLM 7.6.04 
Service Target Milestones not appearing on Incident   Has anybody seen this:    
   The value(s) for this entry violate a unique index that has been defined for 
this form,  382,       When trying to save an Active Link within Developer 
Studio 7.6.4?       I get a feeling its a Java issue.       If you know the 
correction, I would appreciate the feedback.       Thanks       Gordon Frank    
 Classification: UNCLASSIFIED Caveats: NONE     

  

  _ARSlist: Where the Answers Are and have been for 20 years_

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Re: SLM 7.6.04 Service Target Milestones not appearing on Incident

[Gordon Frank]

Has anybody seen this: 



The value(s) for this entry violate a unique index that has been defined for 
this form,  382,  



When trying to save an Active Link within Developer Studio 7.6.4? 



I get a feeling its a Java issue. 



If you know the correction, I would appreciate the feedback. 



Thanks 



Gordon Frank

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Re: The value(s) for this entry violate a unique index that has been defined for this form, 382 when saving an Active Link (UNCLASSIFIED)

[Gordon Frank]

Sorry, I forgot to change the subject line on the original 

-Original Message- 
From: gjj...@comcast.net [mailto:gjj...@comcast.net] 
Sent: Friday, August 09, 2013 3:18 PM 
To: arslist@ARSLIST.ORG 
Cc: Frank, Gordon M CTR (US) 
Subject: Re: SLM 7.6.04 Service Target Milestones not appearing on Incident 

Has anybody seen this: 



The value(s) for this entry violate a unique index that has been defined for 
this form,  382, 



When trying to save an Active Link within Developer Studio 7.6.4? 



I get a feeling its a Java issue. 



If you know the correction, I would appreciate the feedback. 



Thanks 



Gordon Frank 


Classification: UNCLASSIFIED 
Caveats: NONE 



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[no subject]

[Gordon Frank]

http://whaouh.com/www.cnnnews.com.newproduct.howget68.php

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CMDB submit not working on BMC.CORE forms

[Gordon Frank]

Hello, 



Has anyone run into a situation where you can not submit a new record to 
theBMC.CORE.. forms (Like BMC.CORE:BMC_Monitor...)? 



I seem to be able to do this on one system but not another. 



It makes me think that there is a flag someplace which is preventing this. 
Permission Group and Support Groups all look the same. 



Any help or ideas are appreciated and Thanks, 



Gordon Frank

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Re: CMDB submit not working on BMC.CORE forms

[Gordon Frank]

Rick, 



Basically I can not push data to one of these forms from a Filter using a Push 
action. 



Basically it is submitting a record. I could not do this manually either. 



But on another system, I could submit records manually and with a Filter. 



I have a staging form which holds the original data and through Push field 
action I am trying to populate variuos classes. 



I tried using AIE but it did not work. This is a 7.6.4 system on a Windows 
system. DB is SQL Server. 



Thanks  



- Original Message -


From: Rick Cook remedyr...@gmail.com 
To: arslist@ARSLIST.ORG 
Sent: Friday, April 19, 2013 1:51:48 PM 
Subject: Re: CMDB submit not working on BMC.CORE forms 

** 

When you say you cannot submit, can you be more specific? 

Rick 
On Apr 19, 2013 10:09 AM, Gordon Frank  gjj...@comcast.net  wrote: 


** 




Hello, 

  

Has anyone run into a situation where you can not submit a new record to 
theBMC.CORE.. forms (Like BMC.CORE:BMC_Monitor...)? 

  

I seem to be able to do this on one system but not another. 

  

It makes me think that there is a flag someplace which is preventing this. 
Permission Group and Support Groups all look the same. 

  

Any help or ideas are appreciated and Thanks, 

  

Gordon Frank _ARSlist: Where the Answers Are and have been for 20 years_ 

_ARSlist: Where the Answers Are and have been for 20 years_

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Re: CMDB submit not working on BMC.CORE forms

[Gordon Frank]

I am pushing to the Join form and not the regular form. 

- Original Message -
From: Roger J rjust2...@aol.com 
To: arslist@ARSLIST.ORG 
Sent: Friday, April 19, 2013 2:10:00 PM 
Subject: Re: CMDB submit not working on BMC.CORE forms 

** 
You need to push to the Join form of the CI Type. 


-Original Message- 
From: Gordon Frank gjj...@comcast.net 
To: arslist arslist@ARSLIST.ORG 
Sent: Fri, Apr 19, 2013 2:08 pm 
Subject: Re: CMDB submit not working on BMC.CORE forms 


** 

Rick, 
  
Basically I can not push data to one of these forms from a Filter using a Push 
action. 
  
Basically it is submitting a record. I could not do this manually either. 
  
But on another system, I could submit records manually and with a Filter. 
  
I have a staging form which holds the original data and through Push field 
action I am trying to populate variuos classes. 
  
I tried using AIE but it did not work. This is a 7.6.4 system on a Windows 
system. DB is SQL Server. 
  
Thanks  


- Original Message -


From: Rick Cook  remedyr...@gmail.com  
To: arslist@ARSLIST.ORG 
Sent: Friday, April 19, 2013 1:51:48 PM 
Subject: Re: CMDB submit not working on BMC.CORE forms 

** 
When you say you cannot submit, can you be more specific? 
Rick 
On Apr 19, 2013 10:09 AM, Gordon Frank  gjj...@comcast.net  wrote: 


** 



Hello, 
  
Has anyone run into a situation where you can not submit a new record to 
theBMC.CORE.. forms (Like BMC.CORE:BMC_Monitor...)? 
  
I seem to be able to do this on one system but not another. 
  
It makes me think that there is a flag someplace which is preventing this. 
Permission Group and Support Groups all look the same. 
  
Any help or ideas are appreciated and Thanks, 
  
Gordon Frank _ARSlist: Where the Answers Are and have been for 20 years_ 

_ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where 
the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are 
and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 
20 years_

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[no subject]

[Gordon Frank]

http://ceramiccoatingsfl.com/www.cnnnews.newlife2013.iadd68.php

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JOB: Remedy Developer position at NASA Goddard and Exelis, Inc

[Gordon Frank]

Systems Admin III (Exelis Title) 



Functional Title (Remedy Developer/Administrator) 



Exelis has an exciting opportunity working with NASA providing mission network 
planning and integration services, systems and network engineering, operations, 
maintenance, development and sustaining engineering for NASA's Space 
Communications Networks Services (SCNS) contract. 



REMEDY DEVELOPER/ADMINISTRATOR 
LOCATION: GREENBELT , MD 
SUCCESSFUL CANDIDATES MUST MEET ELIGIBILITY REQUIREMENTS FOR ACCESS TO 
CLASSIFIED INFORMATION WHICH REQUIRES US CITIZENSHIP. 



Seeking an experienced Remedy 7.5 developer/administrator for an existing 
system. 
Requires the ability to interface with a diverse group of NASA elements and 
customers. 
Experience with LINUX/UNIX, Windows Server 2008, and/or Oracle is a plus, as is 
Sun/Oracle management experience and knowledge of hardware.  CMMI knowledge is 
also beneficial. 
BS in engineering, physics, computer science, or mathematics and 5-8 years 
relevant experience is required. 



Please go to the following URL and look up  7085BR  if interested. 



http://www.exelisinc.com/careers/Pages/default.aspx 




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Re: OT - Twinkies! Oh No!

[Gordon Frank]

http://www.youtube.com/watch?v=WJXyipuHlaofeature=youtube_gdata_player 

- Original Message -
From: Rick Cook remedyr...@gmail.com 
To: arslist@ARSLIST.ORG 
Sent: Saturday, November 17, 2012 11:58:21 AM 
Subject: Re: OT - Twinkies! Oh No! 

** 

Just saw a guy buy the entire inventory of a local store (filled a shopping 
cart). He was going to sell them on EBay. 

Rick 
On Nov 17, 2012 8:53 AM, Gordon Frank  gjj...@comcast.net  wrote: 


** 

http://www.wired.com/underwire/2012/11/twinkies-pop-culture?pid=8568 


From: Jason Miller  jason.mil...@gmail.com  
To: arslist@ARSLIST.ORG 
Sent: Saturday, November 17, 2012 1:09:39 AM 
Subject: Re: OT - Twinkies! Oh No! 

** twinkies meme




On Fri, Nov 16, 2012 at 9:21 PM, Shellman, David  dave.shell...@te.com  
wrote: 

blockquote
** 

Twinkies in pop culture. 


http://www.wired.com/underwire/2012/11/twinkies-pop-culture 



On Nov 16, 2012, at 1:44 PM, Gordon Frank  gjj...@comcast.net  wrote: 




blockquote

** 



Make your own 



http://today.msnbc.msn.com/id/38681430/ns/today-food/t/make-your-own-twinkies-top-secret-recipe/
 



Gordon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 



_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 
/blockquote

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 
www.wwrug.com ARSlist: Where the Answers Are_ 
/blockquote
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

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Re: OT - Twinkies! Oh No!

[Gordon Frank]

http://www.wired.com/underwire/2012/11/twinkies-pop-culture?pid=8568 

- Original Message -
From: Jason Miller jason.mil...@gmail.com 
To: arslist@ARSLIST.ORG 
Sent: Saturday, November 17, 2012 1:09:39 AM 
Subject: Re: OT - Twinkies! Oh No! 

** twinkies meme




On Fri, Nov 16, 2012 at 9:21 PM, Shellman, David  dave.shell...@te.com  
wrote: 


** 

Twinkies in pop culture. 


http://www.wired.com/underwire/2012/11/twinkies-pop-culture 



On Nov 16, 2012, at 1:44 PM, Gordon Frank  gjj...@comcast.net  wrote: 




blockquote

** 



Make your own 

  

http://today.msnbc.msn.com/id/38681430/ns/today-food/t/make-your-own-twinkies-top-secret-recipe/
 

  

Gordon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 



_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 
/blockquote

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Re: OT - Twinkies! Oh No!

[Gordon Frank]

Make your own 



http://today.msnbc.msn.com/id/38681430/ns/today-food/t/make-your-own-twinkies-top-secret-recipe/
 



Gordon 

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Re: HUMONGOUS table

[Gordon Frank]

Can't you systematically dump it to flat files, delete the period you just 
dumped and zip them and then keep going? 



Your version still has RUNMACRO. Try this: 



Directory Name \BMC Software\ARSystem\runmacro.exe -o Directory 
Name\Data\arx form name -x Server Name -U Demo -P password -f 
Form Name -t arx -a port name -q '3'  ($DATE$ -(10*60*60*24*1)) 

Some delete mechanism 

Directory Name\BMC Software\ARSystem\runmacro.exe -o Directory 
Name\Data\arx form name -x Server Name -U Demo -P password -f 
Form Name -t arx -a port name -q '3'  ($DATE$ -(9 *60*60*24*1)) 

. 

. 

. 

zip -r Direct or y Name\ All.zip  Directory Name \Data\*.* 



If you use 8.0 you can use arexport. 



I may not have the syntax exactly right, but systematically you dump a years 
worth of data to a directory and then ZIP it. ARX or XML  is a text file, so 
ZIP loves it. 

You can also run a macro which deletes each years worth of data as you dump it. 
The syntax is in the RUNMACRO description (-e I believe). I believe you used to 
be able to record a delete in a macro. 



You could probably write a Filter to delete records systematically using RUN 
Process  Application-Delete-Entry  formName  entryID   with some type of 
Table Loop. 



Also I believe if you set up an Archive, it will dump the data to a form (no 
indexes) and dump the Archive to a .arx or .xml. I would setup an Archive 
capability anyway so that it doesn't happen again. 



Gordon 

- Original Message -


From: Warren R. Baltimore II warrenbaltim...@gmail.com 
To: arslist@ARSLIST.ORG 
Sent: Wednesday, November 14, 2012 10:04:03 AM 
Subject: HUMONGOUS table 

** 
ARS 6.3 patch 16 
ITSM 5.5 
Oracle 10 
Solaris 
  
I've got an audit trail table that has been quietly working for about 8 years 
now.  We started seeing an issue about a month ago that is related to our 
AST:Asset table.  Whenever a change is made and someone is associated with an 
asset, the system grinds to a halt.  Usually, the change will timeout, but it 
will update. 
  
The problem is that at least once a day (usually in the morning) we will get a 
malloc error.  For some reason, the server is not recycling itself when this 
happens so I have to do it. 
  
I've run all sorts of logs, and have come to the conclusion that it's the push 
field to the audit file that is causing the problems. 
  
The Filter was built using the old 1=0 trigger.  I believe that this is 
triggering a table scan against the Audit Trail.  The Audit Trail was never 
built to clean itself up and it has over 57 MILLION records!  
  
Anybody have any idea on a quick, easy, surgical method for knocking this thing 
down to a more manageable size without killing my server? 
  
Also, I know that in later versions, the need to use 1=0 went away.  Any ideas 
if it was still neccesary in 6.3?  I've tried the alternate method, but have 
not had success. 
  
Thanks in advance! 

-- 
Warren R. Baltimore II 
Remedy Developer 
410-533-5367 
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Re: CI's

[Gordon Frank]

One rule of thumb that I like to use is: 



What does your business report on? What is important to the business? 



To use Dougs example below, a smart telephone could be mapped to ~5-10 CIs. But 
would you report or manage all of this information? Probably not. 



You might just be interested in licensing and when is a smartphone obsolete. 



Then again, you might be interested in OS upgrades, or does the phone have a 
headset, or what is the replacement value, or what is the discounted value if 
technology exceeds cost. 



Or you might just want to have a count of who has phones? This is kind of a 
funny because Doug doesn't have a smartphone. :) 



The bottom line is that the CMDB has given you a blank slate and you need to do 
the analysis to decide what makes sense for your company. 



Analysis sometimes takes 4-5 passes. If you have legacy data, use it to do the 
first pass. Legacy data will show trends and how you are currently reporting or 
managing. Continued Improvement is the key goal. 


Hope this helps, 



Gordon 


- Original Message -


From: Doug Mueller doug_muel...@bmc.com 
To: arslist@ARSLIST.ORG 
Sent: Wednesday, November 7, 2012 3:07:12 PM 
Subject: Re: CI's 

** 


Lisa, 

  

You can map things to wherever you want.  The spreadsheet you are referencing 
is just a set of guidelines 

that we have found being best practice. 

  

The key would be the thing to the class with a recommendation on type.  Product 
Categories are much less 

critical and vary much more widely.  Change those as makes sense for your org 
(but be consistent within 

your org). 

  

  

Now, on the phone example… 

  

A telephone (old, hard-wired device) and a cell phone are RADICALLY different 
devices. 

  

The cell phone is a full fledged computing device that can have internet 
access, computing capability, storage, 

and many more things.  It is a network addressable device. 

  

A telephone is none of those things.  It is just a box. 

  

Now, if you have telephones that have computing capability, they really should 
be ComputerSystems too and 

not just equipment.  The key here is the very different capabilities and needs 
for and uses of the device.  Yes, 

it is a pain that these are different classes.  Where are you headed – toward 
smart devices as telephones or 

toward dumb boxes?  Maybe you should consider modeling them all as 
ComputerSystems (even the dumb 

ones) if the direction is smart phones just so that all phones are in the same 
class?  Something that is 

reasonable to consider.  But, I would resist having cell phones as just 
equipment unless you are completely 

ignoring their computing capability and treating them as just dumb phones for 
the purposes they are in your 

CMDB. 

  


Doug Mueller 

  


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lisa Kemes 
Sent: Wednesday, November 07, 2012 12:00 PM 
To: arslist@ARSLIST.ORG 
Subject: CI's 

  

** 


Thank you very much for the explanation.  I think I'm getting there. 

Sometimes when it comes to mapping I feel like this:  
http://www.youtube.com/watch?v=VW27kyh7PVM   (sorry for the early Friday Humor) 


  


You've answered my main question (do I HAVE to force my CI's to use only the 
Product Categories in the spreadsheet?) but, I will use the existing 
Classes.    


  


Should I try to follow the spreadsheet suggestions as much as I can (when it 
comes to CI's and Classes)?  For example, on the spreadsheet the Telephone 
CI is under the Equipment class, but the Cell Phone CI is under the Computer 
System class.    These are just suggestions correct?  If I wanted to put cell 
phones under the Equipment class, that wouldn't hurt anything would it?  


  


Lisa 


  


  


  


--- 


  


  


Lisa, 

  

Welcome to the wonderful world of mapping…. 

  

I have an x, where do I put it, what do I call it, how do I identify it, how do 
I name it, how do I ? 

  

It is not a simple task. 

  

You seem to have the document that is available with some suggestions of where 
to map things.  It cannot 

include everything and to some degree, there is a decision you need to make 
about what you want to do 

and how you want your data represented. 

  

Let's take a look at the different decisions you need to make.   Note, that 
they are a series of decisions that 

build on each other but that are relatively independent of each other at the 
same time. 

  

First, what CMDB class should be used.  This is the first decision whenever you 
have a new thing.  I have an 

X and what class should I use (or do I need a custom class)?  Generally, you 
should find a class that exists and 

is appropriate for the object.  Only create a custom class if you really have 
something that doesn't fit. 

  

So, let's take this example, what class does it go into?  Well, it is pretty 
clearly something 

Re: Real Number Format Issue

[Gordon Frank]

If your getting a  in your data, it sounds like you need to filter these out 
be fore loading them. If the original data is in a text format, any editor can 
do it. I use Notepad++ because its free and fairly powerful. 



You can also use a MERGE Filter on data load to filter out the special 
characters using the Replace function. 



If it's readying from another SQL Database, set up a view form and filter them 
using the Replace function when they come in (Submit or Modify). 



Gordon 



- Original Message -


From: Allan See allansee...@gmail.com 
To: arslist@ARSLIST.ORG 
Sent: Tuesday, November 6, 2012 1:38:23 AM 
Subject: Real Number Format Issue 

Hi, 

I am trying to remove special character($,%,, etc.) on a real number field.   
So what happens is that when i input a value all characters after the special 
character are turned to 0 

here is an example: 
 123.25  -- 123.200 

what i wanted was the the '' sign be removed but not replace the 5 with a 0. 
 123.25  -- 123.205 

is there a way we can filter this out for the real number field? or do you have 
any alternative to filter this? 

Thanks, 
Allan 

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Re: Ar escalator modifying estimated resolution time

[Gordon Frank]

There a couple of ways to stop escalations from messing up modified dates and 
times that I can think of off the top of my head. 



One requires your to and AND $USER$ != AR_ESCA LATOR to the modifying 
Filters. Escalations always use a userid of AR_ESCALATOR 

The other is the change the fields Disable Change Flag to to True. This will 
only allow wanted field oriented changes and not other changes. 



Gordon  



- Original Message -


From: Rajesh Nair rajesh.nair@gmail.com 
To: arslist@ARSLIST.ORG 
Sent: Wednesday, October 31, 2012 2:02:27 PM 
Subject: Ar escalator modifying estimated resolution time 

** 

Hello listers 
Have a slight suitation with me. Have a couple of tickets wherein ar escalator 
modifies the time for estimated resolution time every time a ticket is modified 
be it status update or assinment to another group. The sla is the same. Ar 
escalator set a new time and then again after a couple of sec or a min it comes 
back to the original time and than it is set to blank. I am ok with being 
blank. One thing i can see is in the sla alllow sevice target to reopen is set 
to yes. 
Tried replicating this with another ticket all the process but it behaved 
normal 
Is it a wag o find out why and how is this occurs? 
Arsystem 7.1 patch 5 on unix _attend WWRUG12 www.wwrug.com ARSlist: Where the 
Answers Are_

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Re: Runmacro

[Gordon Frank]

Duh! 



You should have said Read the documentation dummy! 



Thanks for the response. I got arexport.bat working and everythings happy. 



Gordon 



- Original Message -


From: Sylvain YVON sylvain.y...@gmail.com 
To: arslist@ARSLIST.ORG 
Sent: Thursday, November 1, 2012 4:00:48 PM 
Subject: Re: Runmacro 

** Hi, 
You still have runmacro. 
You also have a arexport.sh that exports data which uses the artools java 
class (didn't try it yet). 
And, if it's not enough, you also have Data Integration (Pentaho Spoon+Kettle) 
that is nice for this kind of jobs. :) 





On Thu, Nov 1, 2012 at 7:54 PM, Gordon Frank  gjj...@comcast.net  wrote: 


** 



What is the replacement for runmacro in 8.0? 

  

I use it in Command Line dumps from forms. It makes it real easy to integrate 
it into scheduled jobs 

  

  

Gordon Frank _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 


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Runmacro

[Gordon Frank]

What is the replacement for runmacro in 8.0? 



I use it in Command Line dumps from forms. It makes it real easy to integrate 
it into scheduled jobs 





Gordon Frank 

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Re: BIRT Reports

[Gordon Frank]

One maintenance trick which will pay off later. 

  

Your calculation of 1209600 is (60*60*24*14). 

  

It terms of maintenance, use (60*60*24*14) 

  

Several times in the life-cycle of a system, you may want to just change 14 to 
7 or something else. You can make the 14 a variable which is dependent upon the 
situation. (60 * (60 * (24 *  + $Number of Days$ 

  

Having worked on ARS systems since 1994, this syntax has been a savior many 
times. 



Also the DateDiff function is very powerful and very fast. Functions tend to be 
binary code and not SQL on top of binary. This means fewer IOs which is the 
goal of any developer. 



Just a little tick of the trade. 

  

Gordon 



- Original Message -




From: Bruce Smith bruke...@gmail.com 
To: arslist@ARSLIST.ORG 
Sent: Friday, October 26, 2012 1:38:09 PM 
Subject: BIRT Reports 

I am very new to BIRT and need to build a Date Range parameter that calculates 
all records that are still open and 14 days old from the date entered (Submit 
Date). 

I built a parameter to accept the date range and used the following: 

Date entered = Date entered - 1209600 

Am I suppose to use the Birt function DateDiff(Param, Param2)integer 

Any ideas? 

Bruce 

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Re: Monthly Summary Reports

[Gordon Frank]

What you'll need to do is create a hidden field which holds month in it. You 
will need a translation Filter to take the Month number and translate it to 
January, February 

  

This Filter will work on the fly. Every record will have a value in it. It's a 
little bit of overhead, but ARS doesn't care. If it's a Filter, then it is 
server fast. Once you have the month stored, you can Group on it and get a 
summary by using Statistics in the Report Writer. 

  

Another way to do this is with a separate form which hold a translation between 
month number and month. Doing it this way will allow any form to use it as a 
lookup table. 

  

Using the OOB report writer has limitations. Crystal has functions to do this 
on-the-fly. but it doesn't sound like Crystal is available. 

  

Gordon 



- Original Message -




From: LJ CTR MDA/IC Longwing lj.longwing@mda.mil 
To: arslist@ARSLIST.ORG 
Sent: Monday, October 29, 2012 9:31:44 AM 
Subject: Monthly Summary Reports 

Hey folks, looking for some reporting experts out there to help me out.  I'm 
trying to run a report that groups things by month, and the summarizes within 
that month.  I'm not seeing any method to use the MONTH() function within a 
standard AR System report and would love if someone can give me a tip/trick 
that's not coming to mind. 

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Re: You need to VOTE on the thread: Bring back the ARSList MVP for 2013

[Gordon Frank]

Yes! 

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Re: WWRUG BMC Sale Rumors

[Gordon Frank]

Great response Dan!!! 

- Original Message -
From: arslist arsl...@danielbloom.ca 
To: arslist@ARSLIST.ORG 
Sent: Monday, October 22, 2012 1:02:13 AM 
Subject: Re: WWRUG BMC Sale Rumors 

As usual John, you like being a rabble rouser. 

1st: You post a WWRUG special when you aren't even a vendor there, and 
didn't attend 

2nd: Suggesting HP is a better product then half taking it back but 
basically saying no one else but you understands SSO 
Now it appears you are trying to say that a healthy discussion about support 
is a rant comparable to HP support problems, 
and it sounds like you would rather not be in the Remedy space, so why are 
you even here? 

3rd: Yes BMC did listen, they sent Jay Shankar and 6 others from the support 
team were at Evening at Engineering and were in a morning breakfast meeting, 
and if you had bothered to show up like other vendors you would have known. 

More after I get some sleep, just got back after a rather busy and very 
informative week. 

Apologies are useless: Deeds not Words. I'm sure you have heard of that one. 
Lets see how V8 goes, one company that I know of as of Tuesday had already 
gone production. 

Dan 

-Original Message- 
From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of John Baker 
Sent: October 20, 2012 5:09 PM 
To: arslist@ARSLIST.ORG 
Subject: WWRUG BMC Sale Rumors 

The entire HP vs BMC thing is entirely subjective. JSS came within an inch 
of an SSO Plugin sale in 2010 only to be scuppered by the organisation 
cancelling the BMC project.  And I've spoken to a couple HP customers 
complaining about HP support and asking if BMC were as bad. I pointed them 
at arslist and the huge support rant. 

On that note, did anyone from BMC apologise for the poor support documented 
by many users? I recall they were sending someone to rug to listen.   

 
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Z Time indicator in Remedy ARS

[Gordon Frank]

All, 

I seem to remember setting date format to  Z for Zulu instead of AM or PM 
for military time in ARS. 



Rather than look back in my old code, I thought I'd ask the list (I'm Lazy and 
some of you military folks probably do this as a rule). 



Thanks up front, 



Gordon Frank

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Clear Button on the Mid-Tier

[Gordon Frank]

Does anyone know if there is a control for the Clear button on the Mid-Tier? 



I have a user that says it doesn't do anything. 

Or is this user error? I'm having a hard time finding anything which would 
enable\ disable the Clear button. I don't think it makes sense to disable this  
button. 



Thanks 



Gordon

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Re: Clear Button on the Mid-Tier

[Gordon Frank]

I had forgotten about the field ID. 



Thanks and I will dig a little deeper to see if somethings a little off on the  
form . 



Thanks 



- Original Message -


From: Joe Martin D'Souza jdso...@shyle.net 
To: arslist@ARSLIST.ORG 
Sent: Wednesday, June 6, 2012 1:31:43 PM 
Subject: Re: Clear Button on the Mid-Tier 

** 


You got to add new form action field in the view you want – its basically a 
button with an ID 1006.. 
  
Cheers 
  
Joe 


  

From: ravi rai 
Sent: Wednesday, June 06, 2012 1:24 PM 
Newsgroups: public.remedy.arsystem.general 
To: arslist@ARSLIST.ORG 
Subject: Re: Clear Button on the Mid-Tier 
  
** 
Clear button works fine and is available only on search mode. 
  
Ravi Rai 

  



Date: Wed, 6 Jun 2012 17:02:51 + 
From: gjj...@comcast.net 
Subject: Clear Button on the Mid-Tier 
To: arslist@ARSLIST.ORG 

** 
Does anyone know if there is a control for the Clear button on the Mid-Tier? 
  
I have a user that says it doesn't do anything. 
Or is this user error? I'm having a hard time finding anything which would 
enable\disable the Clear button. I don't think it makes sense to disable this  
button. 
  
Thanks 
  
Gordon _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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Re: Its friday again......Heaven or Hell??? Surely experienced by some of us.....

[Gordon Frank]

I wonder if there is beer in Hell? Or do they only make it for recruits? 

- Original Message -
From: arslist arsl...@danielbloom.ca 
To: arslist@ARSLIST.ORG 
Sent: Friday, June 1, 2012 9:13:06 AM 
Subject: Re: Its friday again..Heaven or Hell??? Surely experienced by some 
of us. 

** 


It is the latitude of a Friday, we have had humour that I find far more 
offensive allowed. 

  

Nothing wrong with the subject line other than it was misleading, I thought it 
was about IS Friday Heaven or Hell J 

  

as Ron L. Hubbard said “ You don't get rich writing science fiction. If you 
want to get rich, you start a religion” 

  

Daniel 

[as always, in the Lion’s Den] 

  

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pat Zandi 
Sent: June 1, 2012 8:02 AM 
To: arslist@ARSLIST.ORG 
Subject: Re: Its friday again..Heaven or Hell??? Surely experienced by some 
of us. 

  

** 

A merry heart maketh a cheerful countenance: but by sorrow of the heart the 
spirit is broken. (Proverbs 15:13 KJV) 


  


Lighten up Francis!  

Sent from my iPhone 



On Jun 1, 2012, at 7:14, Abdul Haque  abdulhaqu...@gmail.com  wrote: 




** 


what the nonsense subject is that Its friday again..Heaven or Hell??? 


this is the place to share  info releted to ARS not to Days. 




On 1 June 2012 14:01, Rick Cook  remedyr...@gmail.com  wrote: 

** 

That's funny right there... 

Rick 




On Jun 1, 2012 5:27 AM, Rajesh Nair  rajesh.nair@gmail.com  wrote: 

** 

One day while walking down the street a highly successful 
Human Resources Manager was tragically hit by a bus and she died. Her soul 
arrived up in heaven where she was met at the Pearly Gates by St. Peter 
himself.. 

Welcome to Heaven, said St. Peter. Before you get settled in though, it 
seems we have a problem. You see, strangely enough, we've never once had a 
Human Resources Manager make it this far and we're not really sure what to do 
with you. 

No problem, just let me in, said the woman. 

Well, I'd like to, but I have higher orders. What we're going to do is let you 
have a day in Hell and a day in Heaven and then you can choose whichever one 
you want to spend an eternity in. 

Actually, I think I've made up my mind, I prefer to stay in Heaven, said the 
woman 

Sorry, we have rules... 

And with that St. Peter put the executive in an elevator and it went 
down-down-down to hell. 

The doors opened and she found herself stepping out onto the putting green of a 
beautiful golf course. In the distance was a country club and standing in front 
of her were all her friends - fellow executives that she had worked with and 
they were well dressed in evening gowns and cheering for her. They ran up and 
kissed her on both cheeks and they talked about old times. They played an 
excellent round of golf and at night went to the country club where she enjoyed 
an excellent steak and lobster dinner. 

She met the Devil who was actually a really nice guy (kind 
of cute) and she had a great time telling jokes and dancing. She was having 
such a good time that before she knew it, it was time to leave. Everybody shook 
her hand and waved goodbye as she got on the elevator. 

The elevator went up-up-up and opened back up at the Pearly Gates and found St. 
Peter waiting for her. 

Now it's time to spend a day in heaven, he said. So she spent the next 24 
hours lounging around on clouds and playing the harp and singing. She had great 
time and before she knew it her 24 hours were up and St. Peter came and got 
her. 

So, you've spent a day in hell and you've spent a day in heaven. Now you must 
choose your eternity, 

The woman paused for a second and then replied, Well, I never thought I'd say 
this, I mean, Heaven has been really great and all, but I think I had a better 
time in Hell. 

So St. Peter escorted her to the elevator and again she went down-down-down 
back to Hell. 

When the doors of the elevator opened she found herself standing in a desolate 
wasteland covered in garbage and filth. She saw her friends were dressed in 
rags and were picking up the garbage and putting it in sacks. 

The Devil came up to her and put his arm around her. 

I don't understand, stammered the woman, yesterday I was here and there was 
a golf course and a country club and we ate lobster and we danced and had a 
great time. Now all there is a wasteland of garbage and all my friends look 
miserable. 

The Devil looked at her smiled and told... 
... 
... 
 
 
 
Yesterday we were recruiting you, today you're an Employee 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 




-- 
BEST REGARDS 
Abdul Haque 
+966531861850 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 



_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ _attend WWRUG12 
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Re: OT: Saturday Humor.. Syncing my iPhone...

[Gordon Frank]

That's not the best one I ever saw. 



Data General Eclipse computers gave a system error that said You Can't Do 
That 



That's probably why DG doesn't exist any more. 



- Original Message -


From: Joe Martin D'Souza jdso...@shyle.net 
To: arslist@ARSLIST.ORG 
Sent: Saturday, May 19, 2012 6:00:25 PM 
Subject: OT: Saturday Humor.. Syncing my iPhone... 

** 



  






  
This is real.. This is the first time I got this error.. After triggering the 
sync operation, (see screen 1) iTunes was waiting for the sync operation to 
start.. 
  
Then after a brief minute or two I got the second screen, where it was obvious 
that the sync session did not start.. Instead of an nice error as to why it 
didn’t start I got this message (for those who might not receive the images) 
  
“The iPhone “Joe” failed to sync because the sync session failed to start”.. 
  
No s**t.. I like knew that it may to start for most of those 2 minutes I was 
waiting for it to start as it took unusually long! 
  
I just thought that it was a absurd error to throw to a user.. 
  
Joe _attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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Shareware ARS Calendar

[Gordon Frank]

Does anyone have a Calendar written using ARS that they could share? 


I know about the Change Calendar in ITSM, but my client didn't purchase ITSM 
yet. I don't believe I can legally copy BMC code if we did not purchase it. 


I know I can interface with a Public Calendar in the internal Outlook, but this 
is a problem too, since my client doesn't have external email addresses in 
their internal email. 


I'm looking for something which has already been written and basically shows a 
month grid with perpetual hooks to the proper dates and days of the week. I 
know there is a function which calculates Days of the Week, but my goal is not 
to have to write it. 


Kudo's if it does week views and daily views. A Def file would be great! 


Gordon Frank 

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Re: Book on Remedy...

[Gordon Frank]

Dan Bloom and a few others had talked about making a Remedy Book for Dummies 
but I think we got side-tracked. I've mentioned it to Doug a couple of times, 
but he got side-tracked as well. At the time we talked, ARS was still at 
Version 5.x. Things have gotten more complicated with the rise of 7.4 and 
ITSM\CMDB. I would think it should be two volumes. Volume 1, basic Remedy ARS. 
Volume 2, ITSM\CMDB. BMC has excellent documentation, but no one has 
consolidated it into a book form. I am currently composing a Remedy 101 book 
for my current job and it would not be hard to combine several documents into 
one if I had the time. When Dan and I first talked, several people were going 
to take different chapters. Thoughts I had for Chapters are: 



1. Basic ARS 

2. Thin Client 

3. Development 

4. Integration 

5. Reporting 

6. Doug Stuff (Doug wrote a Tips and Tricks book back 3-4 years ago) 

6. Secrets that not everyone knows (ARSList could feed this) 

7. G otchas 

8. etc. 


Time is the problem, but there is enough expertise out their that it could be 
done. 



Gordon Frank 

Ex elis, Inc 


- Original Message -


From: richard@bwc.state.oh.us richard@bwc.state.oh.us 
To: arslist@ARSLIST.ORG 
Sent: Friday, March 30, 2012 8:08:11 AM 
Subject: Book on Remedy... 

** 


Has anyone heard of a book on Remedy or the AR system? If so, can you 

provide details? Thanks. Portions of this message may be confidential under an 
exemption to Ohio's public records law or under a legal privilege. If you have 
received this message in error or due to an unauthorized transmission or 
interception, please delete all copies from your system without disclosing, 
copying, or transmitting this message. _attend WWRUG12 www.wwrug.com ARSlist: 
Where the Answers Are_ 

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Re: Kinetic Request at WalMart

[Gordon Frank]

When does BMC buy out Kinetic? Any bets? This seems to be the trend. Might be a 
good thing. 

  

Here's one: When does Oracle buy out BMC? Peoplesoft, Sun, Java, Remedy, 
Kinetic, 
Numara, Business Objects - TBD, when does SAP say enough?. Of course then 
Microsoft will 

include it all in their new Operating System. Where's a good Google attack when 
you need 

one. Google as bundled everything else, why not Service Management too? 

  

Maybe it's time for IBM to get back in the game. They are still the silent one 
that most 

businesses are still using. 

  

To quote the Wicked Witch of the West, Whata World, Whata World! 


- Original Message -




From: Rick Sharp rickshar...@yahoo.com 
To: arslist@ARSLIST.ORG 
Sent: Friday, March 23, 2012 10:20:29 PM 
Subject: Re: Kinetic Request at WalMart 

OMG  

Sent via BlackBerry by ATT 

-Original Message- 
From:         John Sundberg john.sundb...@kineticdata.com 
Sender:       Action Request System discussion list(ARSList) 
arslist@ARSLIST.ORG 
Date:         Fri, 23 Mar 2012 20:55:12 
To: arslist@ARSLIST.ORG 
Reply-To:     arslist@ARSLIST.ORG 
Subject: Kinetic Request at WalMart 

According to this google search - I can get Kinetic Request at WalMart. I might 
just swing by this weekend and ask the greeter where I can pick up a copy. 

:) 

-John 


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Re: Monday funny: Architectural advice

[Gordon Frank]

How about this one: 



15 minutes could save you 15% or more! 



15% of what? 



Coming from a Gecko doesn't really mean much to me. I think they should 
substitute a Caveman. Oh wait, they did!! :) 



Advertisers! You gotta love them! 



- Original Message -


From: Joe Martin D'Souza jdso...@shyle.net 
To: arslist@ARSLIST.ORG 
Sent: Monday, March 5, 2012 1:32:27 PM 
Subject: Re: Monday funny: Architectural advice 

** 


  
That’s the same thing as saying something is ‘New  Improved’.. how can 
something be new if its has been improved? Doesn’t it already have had existed 
to be improved? :-) 
  
Joe 


  

From: John Sundberg 
Sent: Monday, March 05, 2012 11:56 AM 
Newsgroups: public.remedy.arsystem.general 
To: arslist@ARSLIST.ORG 
Subject: Monday funny: Architectural advice 
  
** 
Reading between the lines when somebody says Completely redesigned… 
  
2 things should come to mind. 
  
1) Current implementation must blow chunks 
2) New implementation is untested 
  
  
  
More lipstick please... 
  
Hi-ya - karate chop!!! 
  
-John 
  -- 
John David Sundberg 
235 East 6th Street, Suite 400B 
St. Paul, MN 55101 
(651) 556-0930 -work 
(651) 247-6766 -cell 
(651) 695-8577 -fax 
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Standalone CMDB

[Gordon Frank]

Hello ARSLIST, 



Has anyone implemented a standalone CMDB off a custom application? 



I'm looking for documentation of Best Practices or pitfalls to watch out for 
when tying the custom forms  and CMDB Application together. 



If not much doc, then let me know your experiences. 



Thanks up front, 



Gordon M. Frank 

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Re: Standalone CMDB

[Gordon Frank]

I am considering hanging the OOTB CMDB Application off a custom application. I 
am looking for advice and/or pitfalls of doing this. I know there are people 
that have done this and I'd like to find out any Gotcha's before I do mine. 



Gordon 



- Original Message -


From: John Sundberg john.sundb...@kineticdata.com 
To: arslist@ARSLIST.ORG 
Sent: Monday, February 20, 2012 9:51:46 AM 
Subject: Re: Standalone CMDB 

** Do you mean - creating your own CMDB ??? 


Or using an OOTB CMDB with a custom app? 


And if OOTB CMDB - which one/vendor??? 


Just wondering … 




-John 


On Mon, Feb 20, 2012 at 8:41 AM, Gordon Frank  gjj...@comcast.net  wrote: 


** 



Hello ARSLIST, 

  

Has anyone implemented a standalone CMDB off a custom application? 

  

I'm looking for documentation of Best Practices or pitfalls to watch out for 
when tying the custom forms and CMDB Application together. 

  

If not much doc, then let me know your experiences. 

  

Thanks up front, 

  

Gordon M. Frank 
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 





-- 
John David Sundberg 
235 East 6th Street, Suite 400B 
St. Paul, MN 55101 
(651) 556-0930-work 
(651) 247-6766-cell 
(651) 695-8577-fax 
john.sundb...@kineticdata.com 
_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

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Results List Refresh

[Gordon Frank]

Does anyone know of a trick to automate a Results List refresh? 



Something other than turning on Auto-Refresh. 



I'd like to force a refresh when a specific event occurs. 



I'm thinking there might be a Run Process function or something like that. 



Gordon 

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Field 112 on Base Element

[Gordon Frank]

We are getting a Field 112 fill-up error on our Base Element form. The field 
is sized to 255. The Field name is: CMDB Write Security 

Can Field 112 in this case, be increased to unlimited? (0) 

What side-modifications would we have to make as well? 

We have CMDB 7.6 Patch 1 

Thanks 

Gordon

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Re: Integer field sequence number

[Gordon Frank]

Another idea is to have a separate form for sequence numbers. You  
would have to do a submit/delete sequence so that you always maintain  
one record with the up-to-date sequence number.


Gordon Frank
Remedy Skilled Professional
ITIL V3 Foundation Certified

On Jun 23, 2008, at 3:42 PM, Ravi wrote:

Hi: I have a integer field in a form. I want this field to be  
populated with a number when a record is created and the number  
increasing by 1 for each new record. Like a sequence generator. Is  
there something out-of-box field? or do I  have to build some  
workflow for this to happen?


TIA
Ravi

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Import into MS Access through a Remedy ARS Button and Active Link

[Gordon Frank]

I tried this once with no response. I'll try it again.

Hello,
Has anyone done an import of MS Access from an Active Link? 

I believe you can do it through series of DDE actions, but I'm having
trouble with the right combination. I believe the first one has to be
[OpenDatabase database], and the following actions should include a
TransferText, etc. Do I have to save a .csv file first?

I know this all works with the DoCmd actions, but I do not have a good
template for such an import. Does anyone have a template or documentation
that they can
share?

Thanks,
Gordon M. Frank
EDS/NMCI

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Import into MS Access through a Remedy ARS Button and Active Link

[Gordon Frank]

Hello,
Has anyone done an import of MS Access from an Active Link? 

I believe you can do it through series of DDE actions, but I'm having
trouble with the right combination. I believe the first one has to be
[OpenDatabase database], and the following actions should include a
TransferText, etc. Do I have to save a .csv file first?

I know this all works with the DoCmd actions, but I do not have a good
template for such an import. Does anyone have a template that they can
share?

Thanks,
Gordon M. Frank
EDS/NMCI

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