RE: DSO creating duplicates

[Jeff Lockemy]

Hi Thomas,

Here are a couple of defect numbers for you:

SW00549254
SW00542850

You can search them under case management on the support website, and they may 
be referenced in some later release notes.

Cheers,
Jeff


-Original Message-
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
Miskiewicz
Sent: Friday, August 23, 2019 8:34 AM
To: ARSList 
Subject: Re: DSO creating duplicates

Thank you for the quick reaction, Jeff. It’s interesting because I was looking 
Through the release notes today and hardly found anything regarding DSO...

I wish I could find something that would justify an upgrade...

> On 23. Aug 2019, at 17:27, Jeff Lockemy  wrote:
> 
> Hi Thomas,
> 
> There were multiple issues that we had with DSO in 9.1.x that we had to work 
> with BMC on.  They fixed them in later patch releases, so my recommendation 
> would  be to get to either 9.1.3 or 9.1.4 with the latest service pack.  That 
> should alleviate the issues that you are experiencing.
> 
> Best,
> Jeff
> 
> 
> -Original Message-
> From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
> Miskiewicz
> Sent: Friday, August 23, 2019 8:11 AM
> To: ARSList 
> Subject: DSO creating duplicates
> 
> Hello Listers
> 
> we transfer from Server A to B using DSO with the Option independent copy and 
> overwrite if you find something.
> 
> So some reason DSO is trying to create a record twice, ignores the Overwrite 
> instruction and violated the unique index on the Request ID
> 
> We’re using 9.1.001 201811140711
> 
> Any ideas?
> 
> LOG
> 
> 
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7550 */ UPDATE B88 SET 
> B88.CC536870943 = NULL, B88.CO536870943 = NULL, B88.C536870943 = NULL, 
> B88.CC536870944 = NULL, B88.CO536870944 = NULL, B88.C536870944 = NULL, 
> B88.CC536870945 = NULL, B88.CO536870945 = NULL, B88.C536870945 = NULL WHERE 
> (B88.C1 = '00020438')
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7680 */ +GE  
> ARGetEntry -- schema P_BBK:Problem_Reporting entryId 00020441 from Mid-tier 
> (protocol 24) at IP address 10.212.16.69 using RPC // :q:0.0s 
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7680 */ BEGIN 
> TRANSACTION
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ Generating 
> prepared statement
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ OK
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ Binding [1] 
> parameters to prepared statement
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ OK
> 
>   
>  /* Fr Aug 16 2019 16:33:47.7700 */ SELECT T88.C1, 
> T88.C2, T88.C3, T88.C4, T88.C5, T88.C6, T88.C7, T88.C8, T88.C104, 
> T88.C536870913, T88.C536870923, T88.C536870924, T88.C536870925, 
> T88.C536870928, T88.C536870929, T88.C536870939, B88.C536870943, 
> B88.CO536870943, B88.CC536870943, B88.C536870944, B88.CO536870944, 
> B88.CC536870944, B88.C536870945, B88.CO536870945, B88.CC536870945, 
> T88.C536870965, T88.C536870979, T88.C536871028, T88.C536871034, 
> T88.C536871035, T88.C536871041, T88.C536871048, T88.C536871061, 
> T88.C536871076, T88.C536871077, T88.C536871085, T88.C536871090, 
> T88.C536871099, T88.C536871103, T88.C536871107, T88.C536871110, 
> T88.C53687, T88.C536871122, T88.C536871123, T88.C536871130, 
> T88.C536871138, T88.C536871149, T88.C536871172, T88.C536871180, 
> T88.C536871186, T88.C536871189, T88.C536871201, T88.C536871206, 
> T88.C536871212, T88.C536871213, T88.C536871215, T88.C536871216, 
> T88.C536871217, T88.C536871218, T88.C536871219, T88.C536871229, 
> T88.C536871240, T88.C536871242, T88.C536871243, T88.C536871244, 
> T88.C536871245, T88.C536871249, T88.C536871250, T88.C536871253, 
> T88.C536871254, T88.C536871257, T88.C536871258, T88.C536871259, 
> T88.C536871263, T88.C536871264, T88.C536871268, T88.C536871269, 
> T88.C536871271, T88.C536871273, T88.C536871274, T88.C536871275, 
> T88.C536871276, T88.C536871277, T88.C536871280, T88.C536871284, 
> T88.C536871306, T88.C536871307, T88.C536871308, T88.C536871310, 
> T88.C536871314, T88.C536871315, T88.C536871316, T88.C536871317, 
> T88.C536871318, T88.C536871319, T88.C536871323, T88.C536871325, 
> T88.C536871329, T88.C536871330, T88.C536871331, T88.C536871332, 
> T88.C536871338, T88.C536871340, T88.C536871341, T88.C536871343, 
> T88.C536871344, T88.C536871345, T88.C536871346, T88.C536871347, 
> T88.C536871354, T88.C536871355, T88.C536871358, T88.C536871359, 
> T88.C536871360, T88.C536871361, T88.C536871362, T88.C536871363, 
> T88.C536871364, T88.C536871365, T88.C536871366, T88.C536871367, 
> T88.C536871368, T88.C536871369, T88.C536871370, T88.C536871371, 
> T88.C536871372, T88.C536871373, T88.C536871374, T88.C536871375, 
> T88.C536871376, T88.C536871380, T88.C536871381, T88.C536871382, 
> 

RE: DSO creating duplicates

[Jeff Lockemy]

Hi Thomas,

There were multiple issues that we had with DSO in 9.1.x that we had to work 
with BMC on.  They fixed them in later patch releases, so my recommendation 
would  be to get to either 9.1.3 or 9.1.4 with the latest service pack.  That 
should alleviate the issues that you are experiencing.

Best,
Jeff


-Original Message-
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Thomas 
Miskiewicz
Sent: Friday, August 23, 2019 8:11 AM
To: ARSList 
Subject: DSO creating duplicates

Hello Listers

we transfer from Server A to B using DSO with the Option independent copy and 
overwrite if you find something.

So some reason DSO is trying to create a record twice, ignores the Overwrite 
instruction and violated the unique index on the Request ID

We’re using 9.1.001 201811140711

Any ideas?

LOG


  
 /* Fr Aug 16 2019 16:33:47.7550 */ UPDATE B88 SET 
B88.CC536870943 = NULL, B88.CO536870943 = NULL, B88.C536870943 = NULL, 
B88.CC536870944 = NULL, B88.CO536870944 = NULL, B88.C536870944 = NULL, 
B88.CC536870945 = NULL, B88.CO536870945 = NULL, B88.C536870945 = NULL WHERE 
(B88.C1 = '00020438')
  
 /* Fr Aug 16 2019 16:33:47.7680 */ +GE  
ARGetEntry -- schema P_BBK:Problem_Reporting entryId 00020441 from Mid-tier 
(protocol 24) at IP address 10.212.16.69 using RPC // :q:0.0s 
  
 /* Fr Aug 16 2019 16:33:47.7680 */ BEGIN TRANSACTION
  
 /* Fr Aug 16 2019 16:33:47.7700 */ Generating 
prepared statement
  
 /* Fr Aug 16 2019 16:33:47.7700 */ OK
  
 /* Fr Aug 16 2019 16:33:47.7700 */ Binding [1] 
parameters to prepared statement
  
 /* Fr Aug 16 2019 16:33:47.7700 */ OK
  
 /* Fr Aug 16 2019 16:33:47.7700 */ SELECT T88.C1, 
T88.C2, T88.C3, T88.C4, T88.C5, T88.C6, T88.C7, T88.C8, T88.C104, 
T88.C536870913, T88.C536870923, T88.C536870924, T88.C536870925, T88.C536870928, 
T88.C536870929, T88.C536870939, B88.C536870943, B88.CO536870943, 
B88.CC536870943, B88.C536870944, B88.CO536870944, B88.CC536870944, 
B88.C536870945, B88.CO536870945, B88.CC536870945, T88.C536870965, 
T88.C536870979, T88.C536871028, T88.C536871034, T88.C536871035, T88.C536871041, 
T88.C536871048, T88.C536871061, T88.C536871076, T88.C536871077, T88.C536871085, 
T88.C536871090, T88.C536871099, T88.C536871103, T88.C536871107, T88.C536871110, 
T88.C53687, T88.C536871122, T88.C536871123, T88.C536871130, T88.C536871138, 
T88.C536871149, T88.C536871172, T88.C536871180, T88.C536871186, T88.C536871189, 
T88.C536871201, T88.C536871206, T88.C536871212, T88.C536871213, T88.C536871215, 
T88.C536871216, T88.C536871217, T88.C536871218, T88.C536871219, T88.C536871229, 
T88.C536871240, T88.C536871242, T88.C536871243, T88.C536871244, T88.C536871245, 
T88.C536871249, T88.C536871250, T88.C536871253, T88.C536871254, T88.C536871257, 
T88.C536871258, T88.C536871259, T88.C536871263, T88.C536871264, T88.C536871268, 
T88.C536871269, T88.C536871271, T88.C536871273, T88.C536871274, T88.C536871275, 
T88.C536871276, T88.C536871277, T88.C536871280, T88.C536871284, T88.C536871306, 
T88.C536871307, T88.C536871308, T88.C536871310, T88.C536871314, T88.C536871315, 
T88.C536871316, T88.C536871317, T88.C536871318, T88.C536871319, T88.C536871323, 
T88.C536871325, T88.C536871329, T88.C536871330, T88.C536871331, T88.C536871332, 
T88.C536871338, T88.C536871340, T88.C536871341, T88.C536871343, T88.C536871344, 
T88.C536871345, T88.C536871346, T88.C536871347, T88.C536871354, T88.C536871355, 
T88.C536871358, T88.C536871359, T88.C536871360, T88.C536871361, T88.C536871362, 
T88.C536871363, T88.C536871364, T88.C536871365, T88.C536871366, T88.C536871367, 
T88.C536871368, T88.C536871369, T88.C536871370, T88.C536871371, T88.C536871372, 
T88.C536871373, T88.C536871374, T88.C536871375, T88.C536871376, T88.C536871380, 
T88.C536871381, T88.C536871382, T88.C536871385, T88.C536871387, T88.C536871388, 
T88.C536871390, T88.C536871391, T88.C536871392, T88.C536871393, T88.C536871394, 
T88.C536871419, T88.C536871423, T88.C536871426, T88.C536871429, T88.C536871430, 
T88.C536871431, T88.C536871432, T88.C536871433, T88.C536871435, T88.C536871436, 
T88.C536871437, T88.C536871438, T88.C536871439, T88.C536871440, T88.C536871442, 
T88.C536871453, T88.C536871454, T88.C536871455, T88.C536871457, T88.C536871459, 
T88.C536871462, T88.C536871489, T88.C536871490, T88.C536871491, T88.C536871492, 
T88.C536871493, T88.C536871494, T88.C536871495, T88.C536871496, T88.C536871497, 
T88.C536884259, T88.C536884288, T88.C536884289, T88.C536884502, T88.C536884503, 
T88.C536884504, H88.U0, H88.T0, H88.U1, H88.T1, H88.U2, H88.T2, H88.U3, H88.T3, 
H88.U4, H88.T4, H88.U5, H88.T5, H88.U6, H88.T6, H88.U7, H88.T7, H88.U8, H88.T8, 
H88.U9, H88.T9, H88.U10, H88.T10, H88.U11, H88.T11, H88.U12, H88.T12, H88.U13, 
H88.T13, H88.U14, H88.T14 FROM T88 LEFT JOIN B88 ON (T88.C1 = B88.C1) LEFT JOIN 
H88 ON (T88.C1 = H88.entryId) WHERE (T88.C1 = '00020441')
  
 /* Fr Aug 16 2019 16:33:47.7730 */ OK
  
 /* Fr Aug 16 2019 16:33:47.7730 */ OK
  
 /* Fr Aug 16 2019 16:33:47.7740 */

JOB: Immediate Need - ITSM Developer with Discovery - DC Area / Others

[Jeff Lockemy]

Good Morning List,

 

G2IT has an immediate opening under a long-term contract in the Washington
DC Area for a BMC Remedy ITSM Developer with Discovery and a Secret
clearance.  G2IT is also expecting to have multiple other positions opening
up over the coming weeks, some working remote.

 

To express an interest in this or other positions as they become available,
please use the "Submit Your Resume" form on the G2IT website which feeds to
HR and the hiring manager.  Please do not respond to my email.

 

http://www.g2-it.com/careers.html

 

Have a great day,

Jeff

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JOB: Multiple Senior Remedy Opportunities

[Jeff Lockemy]

Hello List,

 

G2IT is currently recruiting for BMC Remedy software engineers, with two
immediate needs in Pittsburg PA and San Diego CA.  Please see the G2IT
website (www-g2-it.com) to review open positions, submit an inquiry or
submit your resume for consideration.

 

Regards,

Jeff

 

 

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JOBS: Remedy System Admin & Engineering Positions (Washington DC Metro)

[Jeff Lockemy]

Hello List,

 

G2IT is looking for three ITSM System Administrator and Engineering
candidates with varying levels of expertise and experience in the Washington
DC Metro area.  The summary for these positions can be found in the Careers
section on the company website:  www.g2-it.com  .   

 

For questions, to obtain additional details, or to be considered for these
or other positions, please use the inputs provided on the Careers or Contact
Us page to submit your resume or inquiry.

 

Best regards,

Jeff

 

 

 

 


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JOB: Remedy Administrator (New Orleans)

[Jeff Lockemy]

Hello List,

 

G2IT is looking for an experienced Remedy Administrator in New Orleans, LA.
The details of this position can be found in the Careers section on the
company website:  www.g2-it.com  .  This position
requires an active Secret DoD security clearance or the ability to obtain
one (US Citizenship and a thorough background check).

 

Best regards,

Jeff

 

 

 

 


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Re: MQ Series Integration with Remedy CMDB (Event Driven)

[Jeff Lockemy]

Hello Shiva,

 

We used to have a DSO alternative solution Remedy server to Remedy server 
within the Navy years ago using Websphere MQ and ARSXLink.  I don’t know how 
applicable it would be to what you are trying to accomplish, but thought I 
would mention it.  The company that produces ARSXLink has a ton of expertise 
with Websphere MQ and Remedy, and they may be a good resource if you don’t have 
any other options.  Their website is:

 

https://www.mansystems.de/arsxlink/

 

Good luck!

 

Jeff

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Shivanand Jeerigiwad
Sent: Friday, November 10, 2017 3:32 AM
To: arslist@ARSLIST.ORG
Subject: MQ Series Integration with Remedy CMDB (Event Driven)

 

** 

H All,

 

Anybody has integrated MQ Series Websphere with BMC Remedy CMDB ? If anybody 
has worked let me know the way to achieve the same via Event driven mode.

 

Regards,

Shiva
+91 9986985798

 

_ARSlist: "Where the Answers Are" and have been for 20 years_ 


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Re: Custom Filter Plug-In Failing

[Jeff Lockemy]

Thank you Karthik

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Karthik
Sent: Thursday, September 10, 2015 11:34 AM
To: arslist@ARSLIST.ORG
Subject: Re: Custom Filter Plug-In Failing

 

** 

There might be a way to enable arp login.exe in debug mode, I have used area 
plugin in debug mode and was useful.

 

You might want to check with BMC for this


Regards,

Karthik

 


On 10-Sep-2015, at 4:21 pm, Jeff Lockemy <jlock...@gmail.com 
<mailto:jlock...@gmail.com> > wrote:

** 

 

Another side note, if the AR System is running a latest Service Pack (7.6.4 SP5 
or 8.1 SP2), but I downgrade just the “arplugin.exe” file to an earlier Service 
Pack version (7.6.4 SP3 or 8.1) then our custom plug-in runs just fine.

 

Thanks,

Jeff

 

From: Jeff Lockemy [mailto:jlock...@gmail.com] 
Sent: Thursday, September 10, 2015 6:45 AM
To: 'arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> ' <arslist@ARSLIST.ORG 
<mailto:arslist@ARSLIST.ORG> >
Subject: RE: Custom Filter Plug-In Failing

 

 

On both versions the AR System terminates when the plug-in is called.

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated when a 
signal/exception was received by the server (ARNOTE 40)

Wed Sep 09 17:19:29 2015Code: c005

   Operation: ARFilterApiCall

   VendorName: QMX.ARF.MAKEFILE

   Plugin-Lib: arfilterapiskl.dll

   Access Addr: 016B45A0

   Stack Begin: 

  Addr: 77762990

  Addr: 77762C7A

  Addr: 77762B65

  Addr: 76B014AD

  Addr: 7C34218A

  Addr: 00404477

  Addr: 004041A6

  Addr: 0040F43A

  Addr: 004ACC0C

  Addr: 004B8766

  Addr: 7C349565

  Addr: 76B0336A

  Addr: 77769882

  Addr: 77769855

   Stack End 

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated - fatal 
error occurred in plug-in server (ARNOTE 45)

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 9, 2015 5:18 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: Custom Filter Plug-In Failing

 

** 

What sort of problems is it reporting?

On Wed, Sep 09, 2015 at 2:15 PM, Jeff Lockemy <jlock...@gmail.com 
<mailto:jlock...@gmail.com> > wrote:

 

Good Afternoon List, 

Has any encountered an issue with a custom C filter plug-in that started 
with 7.6.4 SP5 or 8.1 SP1? 

We have a custom C filter plug-in that works fine on 7.6.4 SP3 and 8.1 (no 
service pack) but it fails on 7.6.4 SP5 and 8.1 SP1 and SP2.  Looking at the 
arplugin.exe, the file size increased a decent percentage from the version 
it works in to the version that it's now failing in.  So I suspect that BMC 
made some changes to the arplugin.exe in late 2013/early 2014 that is now 
causing our filter plug-in to fail. 

If anyone is experiencing the same issue and potential workaround, or has a 
custom C filter plug-in that runs successfully on 7.6.4 SP5 or 8.1 SP1 or 
SP2 that they could send me for comparison purposes that may help, I would 
really appreciate it. 

Best regards, 
Jeff 

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Re: Custom Filter Plug-In Failing

[Jeff Lockemy]

Thank you Jiri…  BMC is running a debug build against it to see what it might 
be.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pospi ARSList
Sent: Friday, September 11, 2015 5:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Custom Filter Plug-In Failing

 

** 

Hi Jeff,

 

You may want to consider running a trace against the arplugin.exe process.

Looking at the details you provided it looks like you are on Windows. You 
should be able to get some debug/trace utilities on the internet that would be 
equivalent of trace/strace on UNIX servers.

It may give you some idea about what might be causing the plugin server to 
crash. You can try comparing the output taken when using the different versions 
of the executable (one that crashes and one that does not).

 

Hope this helps

 

Kind Regards

Jiri Pospisil

 

From: Jeff Lockemy [mailto:jlock...@gmail.com] 
Sent: 10 September 2015 16:49
Subject: Re: Custom Filter Plug-In Failing

 

** 

Thank you LJ

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, September 10, 2015 8:35 AM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: Custom Filter Plug-In Failing

 

** 

Obvious something is going on, I have no clue what out could be though.  BMC is 
going to beg your best bet at this point.

On Thu, Sep 10, 2015 at 4:15 AM, Jeff Lockemy <jlock...@gmail.com 
<mailto:jlock...@gmail.com> > wrote:

 

** 

 

Another side note, if the AR System is running a latest Service Pack (7.6.4 SP5 
or 8.1 SP2), but I downgrade just the “arplugin.exe” file to an earlier Service 
Pack version (7.6.4 SP3 or 8.1) then our custom plug-in runs just fine.

 

Thanks,

Jeff

 

From: Jeff Lockemy [mailto:jlock...@gmail.com] 
Sent: Thursday, September 10, 2015 6:45 AM
To: 'arslist@ARSLIST.ORG' <arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> >
Subject: RE: Custom Filter Plug-In Failing

 

 

On both versions the AR System terminates when the plug-in is called.

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated when a 
signal/exception was received by the server (ARNOTE 40)

Wed Sep 09 17:19:29 2015Code: c005

   Operation: ARFilterApiCall

   VendorName: QMX.ARF.MAKEFILE

   Plugin-Lib: arfilterapiskl.dll

   Access Addr: 016B45A0

   Stack Begin: 

  Addr: 77762990

  Addr: 77762C7A

  Addr: 77762B65

  Addr: 76B014AD

  Addr: 7C34218A

  Addr: 00404477

  Addr: 004041A6

  Addr: 0040F43A

  Addr: 004ACC0C

  Addr: 004B8766

  Addr: 7C349565

  Addr: 76B0336A

  Addr: 77769882

  Addr: 77769855

   Stack End 

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated - fatal 
error occurred in plug-in server (ARNOTE 45)

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 9, 2015 5:18 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: Custom Filter Plug-In Failing

 

** 

What sort of problems is it reporting?

On Wed, Sep 09, 2015 at 2:15 PM, Jeff Lockemy <jlock...@gmail.com 
<mailto:jlock...@gmail.com> > wrote:

 

Good Afternoon List, 

Has any encountered an issue with a custom C filter plug-in that started 
with 7.6.4 SP5 or 8.1 SP1? 

We have a custom C filter plug-in that works fine on 7.6.4 SP3 and 8.1 (no 
service pack) but it fails on 7.6.4 SP5 and 8.1 SP1 and SP2.  Looking at the 
arplugin.exe, the file size increased a decent percentage from the version 
it works in to the version that it's now failing in.  So I suspect that BMC 
made some changes to the arplugin.exe in late 2013/early 2014 that is now 
causing our filter plug-in to fail. 

If anyone is experiencing the same issue and potential workaround, or has a 
custom C filter plug-in that runs successfully on 7.6.4 SP5 or 8.1 SP1 or 
SP2 that they could send me for comparison purposes that may help, I would 
really appreciate it. 

Best regards, 
Jeff 

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Re: Custom Filter Plug-In Failing

[Jeff Lockemy]

 

On both versions the AR System terminates when the plug-in is called.

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated when
a signal/exception was received by the server (ARNOTE 40)

Wed Sep 09 17:19:29 2015Code: c005

   Operation: ARFilterApiCall

   VendorName: QMX.ARF.MAKEFILE

   Plugin-Lib: arfilterapiskl.dll

   Access Addr: 016B45A0

   Stack Begin: 

  Addr: 77762990

  Addr: 77762C7A

  Addr: 77762B65

  Addr: 76B014AD

  Addr: 7C34218A

  Addr: 00404477

  Addr: 004041A6

  Addr: 0040F43A

  Addr: 004ACC0C

  Addr: 004B8766

  Addr: 7C349565

  Addr: 76B0336A

  Addr: 77769882

  Addr: 77769855

   Stack End 

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated -
fatal error occurred in plug-in server (ARNOTE 45)

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 9, 2015 5:18 PM
To: arslist@ARSLIST.ORG
Subject: Re: Custom Filter Plug-In Failing

 

** 

What sort of problems is it reporting?

On Wed, Sep 09, 2015 at 2:15 PM, Jeff Lockemy <jlock...@gmail.com
<mailto:jlock...@gmail.com> > wrote:

 

Good Afternoon List, 

Has any encountered an issue with a custom C filter plug-in that started 
with 7.6.4 SP5 or 8.1 SP1? 

We have a custom C filter plug-in that works fine on 7.6.4 SP3 and 8.1 (no 
service pack) but it fails on 7.6.4 SP5 and 8.1 SP1 and SP2.  Looking at the

arplugin.exe, the file size increased a decent percentage from the version 
it works in to the version that it's now failing in.  So I suspect that BMC 
made some changes to the arplugin.exe in late 2013/early 2014 that is now 
causing our filter plug-in to fail. 

If anyone is experiencing the same issue and potential workaround, or has a 
custom C filter plug-in that runs successfully on 7.6.4 SP5 or 8.1 SP1 or 
SP2 that they could send me for comparison purposes that may help, I would 
really appreciate it. 

Best regards, 
Jeff 


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Re: Custom Filter Plug-In Failing

[Jeff Lockemy]

 

Another side note, if the AR System is running a latest Service Pack (7.6.4
SP5 or 8.1 SP2), but I downgrade just the "arplugin.exe" file to an earlier
Service Pack version (7.6.4 SP3 or 8.1) then our custom plug-in runs just
fine.

 

Thanks,

Jeff

 

From: Jeff Lockemy [mailto:jlock...@gmail.com] 
Sent: Thursday, September 10, 2015 6:45 AM
To: 'arslist@ARSLIST.ORG' <arslist@ARSLIST.ORG>
Subject: RE: Custom Filter Plug-In Failing

 

 

On both versions the AR System terminates when the plug-in is called.

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated when
a signal/exception was received by the server (ARNOTE 40)

Wed Sep 09 17:19:29 2015Code: c005

   Operation: ARFilterApiCall

   VendorName: QMX.ARF.MAKEFILE

   Plugin-Lib: arfilterapiskl.dll

   Access Addr: 016B45A0

   Stack Begin: 

  Addr: 77762990

  Addr: 77762C7A

  Addr: 77762B65

  Addr: 76B014AD

  Addr: 7C34218A

  Addr: 00404477

  Addr: 004041A6

  Addr: 0040F43A

  Addr: 004ACC0C

  Addr: 004B8766

  Addr: 7C349565

  Addr: 76B0336A

  Addr: 77769882

  Addr: 77769855

   Stack End 

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated -
fatal error occurred in plug-in server (ARNOTE 45)

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 9, 2015 5:18 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: Custom Filter Plug-In Failing

 

** 

What sort of problems is it reporting?

On Wed, Sep 09, 2015 at 2:15 PM, Jeff Lockemy <jlock...@gmail.com
<mailto:jlock...@gmail.com> > wrote:

 

Good Afternoon List, 

Has any encountered an issue with a custom C filter plug-in that started 
with 7.6.4 SP5 or 8.1 SP1? 

We have a custom C filter plug-in that works fine on 7.6.4 SP3 and 8.1 (no 
service pack) but it fails on 7.6.4 SP5 and 8.1 SP1 and SP2.  Looking at the

arplugin.exe, the file size increased a decent percentage from the version 
it works in to the version that it's now failing in.  So I suspect that BMC 
made some changes to the arplugin.exe in late 2013/early 2014 that is now 
causing our filter plug-in to fail. 

If anyone is experiencing the same issue and potential workaround, or has a 
custom C filter plug-in that runs successfully on 7.6.4 SP5 or 8.1 SP1 or 
SP2 that they could send me for comparison purposes that may help, I would 
really appreciate it. 

Best regards, 
Jeff 


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Re: Custom Filter Plug-In Failing

[Jeff Lockemy]

Thank you LJ

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Thursday, September 10, 2015 8:35 AM
To: arslist@ARSLIST.ORG
Subject: Re: Custom Filter Plug-In Failing

 

** 

Obvious something is going on, I have no clue what out could be though.  BMC is 
going to beg your best bet at this point.

On Thu, Sep 10, 2015 at 4:15 AM, Jeff Lockemy <jlock...@gmail.com 
<mailto:jlock...@gmail.com> > wrote:

 

** 

 

Another side note, if the AR System is running a latest Service Pack (7.6.4 SP5 
or 8.1 SP2), but I downgrade just the “arplugin.exe” file to an earlier Service 
Pack version (7.6.4 SP3 or 8.1) then our custom plug-in runs just fine.

 

Thanks,

Jeff

 

From: Jeff Lockemy [mailto:jlock...@gmail.com] 
Sent: Thursday, September 10, 2015 6:45 AM
To: 'arslist@ARSLIST.ORG' <arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> >
Subject: RE: Custom Filter Plug-In Failing

 

 

On both versions the AR System terminates when the plug-in is called.

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated when a 
signal/exception was received by the server (ARNOTE 40)

Wed Sep 09 17:19:29 2015Code: c005

   Operation: ARFilterApiCall

   VendorName: QMX.ARF.MAKEFILE

   Plugin-Lib: arfilterapiskl.dll

   Access Addr: 016B45A0

   Stack Begin: 

  Addr: 77762990

  Addr: 77762C7A

  Addr: 77762B65

  Addr: 76B014AD

  Addr: 7C34218A

  Addr: 00404477

  Addr: 004041A6

  Addr: 0040F43A

  Addr: 004ACC0C

  Addr: 004B8766

  Addr: 7C349565

  Addr: 76B0336A

  Addr: 77769882

  Addr: 77769855

   Stack End 

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated - fatal 
error occurred in plug-in server (ARNOTE 45)

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 9, 2015 5:18 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: Custom Filter Plug-In Failing

 

** 

What sort of problems is it reporting?

On Wed, Sep 09, 2015 at 2:15 PM, Jeff Lockemy <jlock...@gmail.com 
<mailto:jlock...@gmail.com> > wrote:

 

Good Afternoon List, 

Has any encountered an issue with a custom C filter plug-in that started 
with 7.6.4 SP5 or 8.1 SP1? 

We have a custom C filter plug-in that works fine on 7.6.4 SP3 and 8.1 (no 
service pack) but it fails on 7.6.4 SP5 and 8.1 SP1 and SP2.  Looking at the 
arplugin.exe, the file size increased a decent percentage from the version 
it works in to the version that it's now failing in.  So I suspect that BMC 
made some changes to the arplugin.exe in late 2013/early 2014 that is now 
causing our filter plug-in to fail. 

If anyone is experiencing the same issue and potential workaround, or has a 
custom C filter plug-in that runs successfully on 7.6.4 SP5 or 8.1 SP1 or 
SP2 that they could send me for comparison purposes that may help, I would 
really appreciate it. 

Best regards, 
Jeff 

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Re: Custom Filter Plug-In Failing

[Jeff Lockemy]

Thank you Chris.

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chris Jones
Sent: Thursday, September 10, 2015 8:48 AM
To: arslist@ARSLIST.ORG
Subject: Re: Custom Filter Plug-In Failing

 

** 

If you're on Windows you can debug using Visual Studio by instructing it to 
start the arplugin.exe <http://arplugin.exe>  during your debug session.

I haven't done it for a while but you may have to comment out the arplugin.exe 
<http://arplugin.exe>  from armonitor.cfg <http://armonitor.cfg>  as vs will be 
starting it.

There should be plenty of resources online describing how to debug Dlls. It 
works in a similar way.

Hope this helps.

Chris Jones, Director
www.aramea.co <http://www.aramea.co> 



 LJ LongWing wrote 

** 

Obvious something is going on, I have no clue what out could be though.  BMC is 
going to beg your best bet at this point.

On Thu, Sep 10, 2015 at 4:15 AM, Jeff Lockemy <jlock...@gmail.com 
<mailto:jlock...@gmail.com> > wrote:

 

** 

 

Another side note, if the AR System is running a latest Service Pack (7.6.4 SP5 
or 8.1 SP2), but I downgrade just the “arplugin.exe” file to an earlier Service 
Pack version (7.6.4 SP3 or 8.1) then our custom plug-in runs just fine.

 

Thanks,

Jeff

 

From: Jeff Lockemy [mailto:jlock...@gmail.com] 
Sent: Thursday, September 10, 2015 6:45 AM
To: 'arslist@ARSLIST.ORG' <arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> >
Subject: RE: Custom Filter Plug-In Failing

 

 

On both versions the AR System terminates when the plug-in is called.

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated when a 
signal/exception was received by the server (ARNOTE 40)

Wed Sep 09 17:19:29 2015Code: c005

   Operation: ARFilterApiCall

   VendorName: QMX.ARF.MAKEFILE

   Plugin-Lib: arfilterapiskl.dll

   Access Addr: 016B45A0

   Stack Begin: 

  Addr: 77762990

  Addr: 77762C7A

  Addr: 77762B65

  Addr: 76B014AD

  Addr: 7C34218A

  Addr: 00404477

  Addr: 004041A6

  Addr: 0040F43A

  Addr: 004ACC0C

  Addr: 004B8766

  Addr: 7C349565

  Addr: 76B0336A

  Addr: 77769882

  Addr: 77769855

   Stack End 

 

Wed Sep 09 17:19:29 2015  390695 : AR System plug-in server terminated - fatal 
error occurred in plug-in server (ARNOTE 45)

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Wednesday, September 9, 2015 5:18 PM
To: arslist@ARSLIST.ORG <mailto:arslist@ARSLIST.ORG> 
Subject: Re: Custom Filter Plug-In Failing

 

** 

What sort of problems is it reporting?

On Wed, Sep 09, 2015 at 2:15 PM, Jeff Lockemy <jlock...@gmail.com 
<mailto:jlock...@gmail.com> > wrote:

 

Good Afternoon List, 

Has any encountered an issue with a custom C filter plug-in that started 
with 7.6.4 SP5 or 8.1 SP1? 

We have a custom C filter plug-in that works fine on 7.6.4 SP3 and 8.1 (no 
service pack) but it fails on 7.6.4 SP5 and 8.1 SP1 and SP2.  Looking at the 
arplugin.exe, the file size increased a decent percentage from the version 
it works in to the version that it's now failing in.  So I suspect that BMC 
made some changes to the arplugin.exe in late 2013/early 2014 that is now 
causing our filter plug-in to fail. 

If anyone is experiencing the same issue and potential workaround, or has a 
custom C filter plug-in that runs successfully on 7.6.4 SP5 or 8.1 SP1 or 
SP2 that they could send me for comparison purposes that may help, I would 
really appreciate it. 

Best regards, 
Jeff 

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Custom Filter Plug-In Failing

[Jeff Lockemy]

Good Afternoon List,

Has any encountered an issue with a custom C filter plug-in that started
with 7.6.4 SP5 or 8.1 SP1?

We have a custom C filter plug-in that works fine on 7.6.4 SP3 and 8.1 (no
service pack) but it fails on 7.6.4 SP5 and 8.1 SP1 and SP2.  Looking at the
arplugin.exe, the file size increased a decent percentage from the version
it works in to the version that it's now failing in.  So I suspect that BMC
made some changes to the arplugin.exe in late 2013/early 2014 that is now
causing our filter plug-in to fail.

If anyone is experiencing the same issue and potential workaround, or has a
custom C filter plug-in that runs successfully on 7.6.4 SP5 or 8.1 SP1 or
SP2 that they could send me for comparison purposes that may help, I would
really appreciate it.

Best regards,
Jeff

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Re: Field HTML Contents to Text Attachment

[Jeff Lockemy]

 as such:

script type=text/javascriptif (typeof jQuery !== undefined  typeof 
saveAs !== undefined) { (function($) { $.fn.wordExport = function(fileName) { 
fileName = typeof fileName !== 'undefined' ? fileName : jQuery-Word-Export; 
var static = { mhtml: { top: Mime-Version: 1.0\nContent-Base:  + 
location.href + \nContent-Type: Multipart/related; 
boundary=\NEXT.ITEM-BOUNDARY\;type=\text/html\\n\n--NEXT.ITEM-BOUNDARY\nContent-Type:
 text/html; charset=\utf-8\\nContent-Location:  + location.href + 
\n\n!DOCTYPE html\nhtml\n_html_/html, head: head\nmeta 
http-equiv=\Content-Type\ content=\text/html; 
charset=utf-8\\nstyle\n_styles_\n/style\n/head\n, body: 
body_body_/body } }; var options = { maxWidth: 624 }; var markup = 
$(this).clone(); markup.each(function() { var self = $(this); if (self.is 
http://self.is (':hidden')) self.remove(); }); var images = Array(); var img 
= markup.find('img'); for (var i = 0; i  img.length; i++) { var w = 
Math.min(img[i].width, options.maxWidth); var h = img[i].height * (w / 
img[i].width); $('canvas').attr(id, jQuery-Word-export_img_ + 
i).width(w).height(h).insertAfter(img[i]); var canvas = 
document.getElementById(jQuery-Word-export_img_ + i); canvas.width = w; 
canvas.height = h; var context = canvas.getContext('2d'); 
context.drawImage(img[i], 0, 0, w, h); var uri = canvas.toDataURL(); 
$(img[i]).attr(src, img[i].src); img[i].width = w; img[i].height = h; 
images[i] = { type: uri.substring(uri.indexOf(:) + 1, uri.indexOf(;)), 
encoding: uri.substring(uri.indexOf(;) + 1, uri.indexOf(,)), location: 
$(img[i]).attr(src), data: uri.substring(uri.indexOf(,) + 1) }; 
canvas.parentNode.removeChild(canvas); } var mhtmlBottom = \n; for (var i = 
0; i  images.length; i++) { mhtmlBottom += --NEXT.ITEM-BOUNDARY\n; 
mhtmlBottom += Content-Location:  + images[i].contentLocation + \n; 
mhtmlBottom += Content-Type:  + images[i].contentType + \n; mhtmlBottom += 
Content-Transfer-Encoding:  + images[i].contentEncoding + \n\n; mhtmlBottom 
+= images[i].contentData + \n\n; } mhtmlBottom += --NEXT.ITEM-BOUNDARY--; 
var styles = ; var fileContent = static.mhtml.top.replace(_html_, 
static.mhtml.head.replace(_styles_, styles) + 
static.mhtml.body.replace(_body_, markup.html())) + mhtmlBottom; var blob = 
new Blob([fileContent], { type: application/msword;charset=utf-8 }); 
saveAs(blob, fileName + .doc); }; })(jQuery); } else { if (typeof jQuery === 
undefined) { console.error(jQuery Word Export: missing dependency 
(jQuery));  } if (typeof saveAs === undefined) { console.error(jQuery Word 
Export: missing dependency (FileSaver.js));};}/script
4.  Create a link somewhere in your HTML document ... this is the link the 
user clicks to download the HTML document as a word document (CSS style it like 
a remedy button if you're feeling cheeky)
Here's the link I put in my document:

a href=javascript:void(0); class=button word-exportExport as Word 
Document/a

note: I put the link in the word-export class. That's important in a second
5.  Somewhere in the header of your document, insert the standard jQuery 
document.ready() function, and and insert the hook for your WordExport link:

script type=text/javascript
$(document).ready(function() {
// bind click to the word-export thang
$(a.word-export).click(function(event) {
$(#page-content).wordExport();
});
});
/script
6.  ... and this is slick as all hell ... tell wordExport.js which part of 
the document you'd like to export.

Note this part of the function from step #5: $(#page-content).wordExport();
That's basically telling jQuery: export the HTML element with an id of 
'page-content' as a word document. So, basically find the part of the document 
you want to let the user download and name it page-content (or you know 
whatever ... just make sure your name matches what you state in the function). 
So in my case, it was just one big old:

div id=page-content
   !-- literally everything in the document --
/div

boom ... done! 
Users load up a record on my form, an active link  fires off and populates an 
HTML template in AR System Resource Definitions, which gets placed in a view 
field, and there's a link right there to download it as a word document, no 
additional monkey business required!

Now ... why in the heck doesn't BMC just do this to generate print views 
instead of monkeying around with BIRT??

I know the above looks like a lot, but believe me ... it's truly dead simple, 
especially in comparison to dorking around with BIRT.

 

-Andy






On Jun 25, 2015 9:39 AM, Jeff Lockemy jlock...@gmail.com 
mailto:jlock...@gmail.com  wrote:

Good Morning,

I am looking to see if anyone has done something like this before and what
method they may have used.

I have a Remedy character field that contains a large amount of HTML text.
I want to create a text file that contains the contents of that character
field, name it RequestID.html, and then place it into a Remedy attachment
field.  We have

Field HTML Contents to Text Attachment

[Jeff Lockemy]

Good Morning,

I am looking to see if anyone has done something like this before and what
method they may have used.

I have a Remedy character field that contains a large amount of HTML text.
I want to create a text file that contains the contents of that character
field, name it RequestID.html, and then place it into a Remedy attachment
field.  We have tried a few things but neither is clean or has been without
issues:

- Build the file using DOS command within a filter Run Process (ECHO to a
file)
- Build the file using a filter Notify mechanism of Other (then rename the
resulting .ARN notification file and attach it)

Any other ideas or suggestions on how we might accomplish this is
appreciated.

Best regards,
Jeff

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Re: Remedy 9

[Jeff Lockemy]

 

Has anyone actually installed (or seen) Incident Management/Service Desk 9?  If 
so, aside from some AR System enhancements they added are there any notable 
updates?

 

They are marketing Remedy 9 with SmartIT, but frankly all I see is SmartIT and 
no Remedy.

 

Jeff

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Tuesday, May 19, 2015 3:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy 9

 

** 

SmartIT is just a GUI front-end for ITSM, it was introduced before Remedy v9 
was released. Consider SmartIT an alternative interface to ITSM as compared to 
the standard mid-tier interface if you will. I believe a new version of SmartIT 
was released along with the latest release of ITSM 9 but I am not positive on 
that.

 

SmartIT only works with the ITSM suite so it won’t help if you are just running 
AR System custom applications (no matter what version).

 

-Rick

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Saji Philip
Sent: Tuesday, May 19, 2015 12:06 PM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Remedy 9

 

** 

Not sure if anyone knows.  But I noticed Remedy9 being more mobile based and a 
friendly customer oriented GUI.  In saying that.  Is this Smart IT?  Or is 
Smart IT more for pre 9 and Remedy9 is already integrated with Smart IT?  Or is 
Remedy9 totally different?

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JOB: Full Time Remedy Administrator/Developer in Albany, New York

[Jeff Lockemy]

QMX Support Services is interested in hiring a full-time Remedy
Administrator/Developer position in Albany, New York.

Candidates must have strong Remedy ARS skills and some experience with ITSM.


Candidates also must be US citizens and have a secret clearance or be able
to qualify for a secret clearance.

QMX is a certified BMC Partner.  We specialize in government contracts as
well as commercial  projects.  You will be working with a group of
experienced QMX consultants who have successfully completed over 500
projects and most of whom have more than 10 years' experience with the BMC
Remedy products. 

If you are interested in learning more about QMX and this opportunity,
please directly contact:

Mike Gauche
Email: mgau...@qmxs.com
Phone: 703-549-3690

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OT: RE:Any interest in a San Diego RUG meeting?

[Jeff Lockemy]

Good Morning,

 

I received interest from someone that can coordinate and get a meeting 
scheduled.  If you are in San Diego have meeting space at your facility that 
you might be able to host the meeting, please email me off the list.

 

Also, please visit the SDRUG website or LinkedIn group (below) to sign up as a 
member of the group to receive upcoming meeting information.

 

http://www.sdrug.org

https://www.linkedin.com/groups/San-Diego-Remedy-User-Group-162398

 

Best regards,
Jeff

 

 

From: Jeff Lockemy [mailto:jlock...@gmail.com] 
Sent: Tuesday, February 24, 2015 8:15 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Any interest in a San Diego RUG meeting?

 

Good Morning,

 

If anyone is interested in taking the lead and coordinating a SDRUG meeting, I 
will gladly share all of the information that I have from the past meetings.  
It wasn’t hard, it just took a little bit of time and coordination.

 

Cheers,

Jeff

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Monday, February 23, 2015 2:16 PM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Re: Any interest in a San Diego RUG meeting?

 

** 

Thanks Lee. I neglected to ask in my initial query what people might want to 
see on the agenda other than general networking with other local Remedy 
developers or administrators. I know in the past we used to have a vendor 
presentation and the open it up for general discussion. I also know there are 
quite a few locals who don’t post here much but might be reading so if anyone 
wants to respond directly to me off-list that is fine, too. Anyone within easy 
travel distance is welcome, it’s not intended to be exclusive to San Diegans.

 

-Rick

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom
Sent: Monday, February 23, 2015 5:47 AM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Re: Any interest in a San Diego RUG meeting?

 

** 

If you need a sponsor, let us know.  We have a new customer in the area that 
might be able to present if you’re in need.

 

Sincerely,

 

Lee

 

Lee Cullom | President |  Northcraft Analytics

IT Metrics Specialist | Business Intelligence Applications for IT

Direct - 678-438-7244 |  http://www.northcraftanalytics.com/ 
http://www.northcraftanalytics.com

Main - (678) 664-ITSM

 http://www.linkedin.com/in/leecullom  http://twitter.com/#!/NorthcraftIT 

What is Northcraft Analytics?  http://www.youtube.com/watch?v=SRNyPNK_HJc 
Find out in 87 Seconds.  

 

 

THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, 
CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A CONFIDENTIALITY AND 
NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If 
such an agreement is in place).

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, February 20, 2015 5:49 PM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Re: Any interest in a San Diego RUG meeting?

 

** 

Yup, I am interested.

 

Jason

 

On Fri, Feb 20, 2015 at 8:24 AM, Rick Westbrock rwestbr...@24hourfit.com 
mailto:rwestbr...@24hourfit.com  wrote:

** 

It has been many years since I met other local Remedy developers (besides Jason 
Miller), is there any interest out there in an SDRUG meeting? I will have to 
check into whether I can use one of our meeting rooms to host at our Carlsbad 
office or not; since I don’t know anyone else is welcome to volunteer to host. 
If there is enough interest maybe we can get back to quarterly (or maybe 
semiannual) meetings to keep in touch.

 

Cheers,

Rick

 

_

Rick Westbrock
AppOps Engineer | IT Department
24 Hour Fitness USA, Inc.


 

_ARSlist: Where the Answers Are and have been for 20 years_ 

 

_ARSlist: Where the Answers Are and have been for 20 years_ 

_ARSlist: Where the Answers Are and have been for 20 years_ 

_ARSlist: Where the Answers Are and have been for 20 years_ 


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Re: Any interest in a San Diego RUG meeting?

[Jeff Lockemy]

Good Morning,

 

If anyone is interested in taking the lead and coordinating a SDRUG meeting, I 
will gladly share all of the information that I have from the past meetings.  
It wasn’t hard, it just took a little bit of time and coordination.

 

Cheers,

Jeff

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Westbrock
Sent: Monday, February 23, 2015 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Any interest in a San Diego RUG meeting?

 

** 

Thanks Lee. I neglected to ask in my initial query what people might want to 
see on the agenda other than general networking with other local Remedy 
developers or administrators. I know in the past we used to have a vendor 
presentation and the open it up for general discussion. I also know there are 
quite a few locals who don’t post here much but might be reading so if anyone 
wants to respond directly to me off-list that is fine, too. Anyone within easy 
travel distance is welcome, it’s not intended to be exclusive to San Diegans.

 

-Rick

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Lee Cullom
Sent: Monday, February 23, 2015 5:47 AM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Re: Any interest in a San Diego RUG meeting?

 

** 

If you need a sponsor, let us know.  We have a new customer in the area that 
might be able to present if you’re in need.

 

Sincerely,

 

Lee

 

Lee Cullom | President |  Northcraft Analytics

IT Metrics Specialist | Business Intelligence Applications for IT

Direct - 678-438-7244 |  http://www.northcraftanalytics.com/ 
http://www.northcraftanalytics.com

Main - (678) 664-ITSM

 http://www.linkedin.com/in/leecullom  http://twitter.com/#!/NorthcraftIT 

What is Northcraft Analytics?  http://www.youtube.com/watch?v=SRNyPNK_HJc 
Find out in 87 Seconds.  

 

 

THE CONTENTS OF THIS EMAIL, INCLUDING THE CONTENTS OF ANY ATTACHMENTS HERETO, 
CONSTITUTES “CONFIDENTIAL INFORMATION” AND IS SUBJECT TO A CONFIDENTIALITY AND 
NON-DISCLOSURE AGREEMENT BETWEEN THE RECIPIENT AND NORTHCRAFT ANALYTICS LLC (If 
such an agreement is in place).

 

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Friday, February 20, 2015 5:49 PM
To: arslist@ARSLIST.ORG mailto:arslist@ARSLIST.ORG 
Subject: Re: Any interest in a San Diego RUG meeting?

 

** 

Yup, I am interested.

 

Jason

 

On Fri, Feb 20, 2015 at 8:24 AM, Rick Westbrock rwestbr...@24hourfit.com 
mailto:rwestbr...@24hourfit.com  wrote:

** 

It has been many years since I met other local Remedy developers (besides Jason 
Miller), is there any interest out there in an SDRUG meeting? I will have to 
check into whether I can use one of our meeting rooms to host at our Carlsbad 
office or not; since I don’t know anyone else is welcome to volunteer to host. 
If there is enough interest maybe we can get back to quarterly (or maybe 
semiannual) meetings to keep in touch.

 

Cheers,

Rick

 

_

Rick Westbrock
AppOps Engineer | IT Department
24 Hour Fitness USA, Inc.


 

_ARSlist: Where the Answers Are and have been for 20 years_ 

 

_ARSlist: Where the Answers Are and have been for 20 years_ 

_ARSlist: Where the Answers Are and have been for 20 years_ 

_ARSlist: Where the Answers Are and have been for 20 years_ 


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BMC Software has Rebranded

[Jeff Lockemy]

Good Morning,

BMC Software is rebranding and is now just BMC, with a new logo and color
scheme.  Check out their new website.  I know they are doing some
restructuring and refocusing within their product lines too.  I am sure more
news will follow.

Cheers,
Jeff

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OT: Target Attack and BMC Software ITSM?

[Jeff Lockemy]

This news article hit today...

http://www.startribune.com/business/242688511.html

It says that a default password in a BMC ITSM product may have contributed
to the target attack.

Jeff


 
Jeff Lockemy
Lead Engineer, NAVY 311
Enterprise Service Management PMW-240
ITIL V3 Foundation Certified
QMX Support Services Inc.

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Re: OT: Target Attack and BMC Software ITSM?

[Jeff Lockemy]

It looks like it wasn't Remedy at least, it was Performance Assurance for
Microsoft Servers (see below).  But good to know if anyone is using this in
their environment.

That “Best1_user” account name seems an odd one for the attackers to have
picked at random, but there is a better explanation: That username is the
same one that gets installed with an IT management software suite called
Performance Assurance for Microsoft Servers. This product, according to its
maker — Houston, Texas base BMC Software — includes administrator-level user
account called “Best1_user.”

Jeff

-Original Message-
From: Jeff Lockemy [mailto:jlock...@gmail.com] 
Sent: Thursday, January 30, 2014 8:23 AM
To: 'arslist@arslist.org'
Subject: OT: Target Attack and BMC Software ITSM?

This news article hit today...

http://www.startribune.com/business/242688511.html

It says that a default password in a BMC ITSM product may have contributed
to the target attack.

Jeff


 
Jeff Lockemy
Lead Engineer, NAVY 311
Enterprise Service Management PMW-240
ITIL V3 Foundation Certified
QMX Support Services Inc.

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Re: Target Attack and BMC Software ITSM?

[Jeff Lockemy]

Totally...  It would be nice if they were a little more specific in the
articles.  My stress level went up for a bit.  LOL

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Pierson, Shawn
Sent: Thursday, January 30, 2014 8:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Target Attack and BMC Software ITSM?

I read the article and clicked on the link to the Krebs on security site.
Based on that site, which may or may not be correct, it's saying that the
potential BMC product is BMC Performance Assurance Agent.  Since this isn't
a part of Remedy I really have no idea how it works and if there is a back
door or if it was installed and they forgot to change a default password.

In any case, it's not Remedy, so that's a good thing.

Thanks,

Shawn Pierson
Remedy Developer | Energy Transfer

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jeff Lockemy
Sent: Thursday, January 30, 2014 7:23 AM
To: arslist@ARSLIST.ORG
Subject: OT: Target Attack and BMC Software ITSM?

This news article hit today...

http://www.startribune.com/business/242688511.html

It says that a default password in a BMC ITSM product may have contributed
to the target attack.

Jeff


 
Jeff Lockemy
Lead Engineer, NAVY 311
Enterprise Service Management PMW-240
ITIL V3 Foundation Certified
QMX Support Services Inc.


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Are, and have been for 20 years

Private and confidential as detailed here:
http://www.energytransfer.com/mail_disclaimer.aspx .  If you cannot access
the link, please e-mail sender.


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OT: Developers Looking for Projects in California

[Jeff Lockemy (QMX Support Services)]

Good Morning,

 

I have a few colleagues in the San Diego metropolitan area that are looking
for work in the region.  Temporary, permanent, consulting, full time, part
time, doesn't matter.  If you know of anyone looking for a Remedy
development resource in San Diego, Orange County, etc. please email me off
the list.

 

Thanks,

Jeff

 

 

 

 

 

 


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Re: Cleaning Special Characters from a Character Field

[Jeff Lockemy (QMX Support Services)]

Thanks for the input guys.   

 

In reference to Axton's suggestion - I'm certainly not a Java guy, but might
be able to find some internal resources to tap into on that front.  In the
meantime, Jason's suggestion of a VB or batch file script might be good
quick and dirty solution to buy us more time to implement something more
elegant.  Thanks again!

 

Cheers,

Jeff

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, May 16, 2012 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Cleaning Special Characters from a Character Field

 

** I agree.  I haven't had a chance to write a plugin yet but we have a few
cases where we built DB functions or server side scripts (.vbs, .bat) that
we call from a Filter using Direct SQL or Run Process.  It isn't as elegant
as what Axton describes but is more or less the same concept; off load the
works to an external process on the server to do the work and give the
result back to Remedy.

 

Jason

On Wed, May 16, 2012 at 11:41 AM, Axton axton.gr...@gmail.com wrote:

** I would not use client side technologies for data validation or
sanitization; at some point someone or something will bypass it (api, web
service, import, workflow, etc.).  I wrote a Java plugin that uses the java
regex capabilities to do something similar.  It relatively simple to write
and you can pass the regex parameters to the plugin; just figure out what
you want to give to the plugin and what you want to get back, then fill in
the blanks with the Java.

 

http://docs.oracle.com/javase/tutorial/essential/regex/ 

http://docs.oracle.com/javase/6/docs/api/java/util/regex/Pattern.html 

http://docs.oracle.com/javase/6/docs/api/java/util/regex/Matcher.html 

The following classes should have all you need:

java.util.regex.Pattern

java.util.regex.Matcher

 

Axton Grams

 

On Wed, May 16, 2012 at 11:49 AM, Jeff Lockemy (QMX Support Services)
jlock...@gmail.com wrote:

** 

Good Day Listers,

I've been going round and round on this and I hope that someone has some
suggestions.

I need to strip out special/non-standard characters in a character field
before passing it to a web service.  I was thinking that running some
JavaScript when the user submits the contents via the Mid-Tier might be a
decent approach.  Not really knowing JavaScript, I dug around and found a
removeSpecialChars function on the web that I was trying to adapt, but I
haven't had much luck.

Based on examples that I found on the ARSList and BMC Community, I put the
function in the Web Footer Content of the form:

html

script

function removeSpecialChars(strVal)

{

strVal = strVal.replace(/[^A-Za-z 0-9
\.,\?!#\$%\^\*\(\)-_=\+;:\/\\\|\}\{\[\]`~]*/g, '') ;

}

/script

body 

/body

/html

 

Then I tried several different Active Link Run Process commands to run the
function on submit or modify:

javascript:window.F(536870913).S(removeSpecialChars($Character Field$));

javascript:window.F(536870913).S(new CharType(removeSpecialChars
(arid536870913).value));

However, when I submit or modify the field contents, I always get the
following error:

Caught exception: Object doesn't support property or method 'hasMessages'

Now I'm wondering if JavaScript is really the best way to approach this.  If
JavaScript is a good approach, then can anyone see what I am doing wrong
here?  If it isn't, any suggestions of a better way?

Thanks in advance.

Respectfully,

Jeff

 

 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_

 

_attend WWRUG12 www.wwrug.com ARSlist: Where the Answers Are_ 

 

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Re: Cleaning Special Characters from a Character Field

[Jeff Lockemy (QMX Support Services)]

Thank you Axton!  We'll give it a go.

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Wednesday, May 16, 2012 4:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Cleaning Special Characters from a Character Field

 

** Here is a very simple Java plugin to get you started (38 lines of code).
The plugin accepts 2 parameters; a regex and a value, and returns true/false
on whether the string conforms to the regex.  You can extend or modify this
to perform a conversion instead of doing a comparison.

 

import java.util.ArrayList;

import java.util.List;

import java.util.regex.Matcher;

import java.util.regex.Pattern;

import java.util.regex.PatternSyntaxException;

import com.bmc.arsys.api.ARException;

import com.bmc.arsys.api.Value;

import com.bmc.arsys.pluginsvr.plugins.ARFilterAPIPlugin;

import com.bmc.arsys.pluginsvr.plugins.ARPluginContext;

public class Regex extends ARFilterAPIPlugin {

/**

* @param context ARPluginContext provided by the plugin server.

* @param arg1 Input parameters:

*  1 - Regular Expression
conforming to java.util.regex

*  2 - String to evaluate

* @return Boolean, does the string conform to the regular
expression

*  0 - False

*  1 - True

* @see java.util.regex.Pattern

* @exception ARException handled by plugin server

* @since 1.0

*/

public ListValue filterAPICall(ARPluginContext context,
ListValue arg1)

throws ARException {

// Create List of Values to hold response

ListValue results = new ArrayListValue();

context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO,
Regex Plugin Called with parameters: + arg1.get(0).getValue());

context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO, 
Pattern:  + arg1.get(0).getValue());

context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO, 
Value:+ arg1.get(1).getValue());

// set up the pattern

Pattern pattern = null;

try {

pattern =
Pattern.compile(arg1.get(0).getValue().toString());

} catch (PatternSyntaxException e) {

 
context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO,
PatternSyntaxException at  + e.getIndex());

 
context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO,
Pattern:  + e.getPattern());

 
context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO,
Description:  + e.getDescription());

 
context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO,
Message:  + e.getMessage());

throw e;

}

// set up the value

Matcher value =
pattern.matcher(arg1.get(1).getValue().toString());

// test the value against the pattern and get the
result

boolean b = value.matches();

int result = 0;

if (b == false)

result = 0;

if (b == true)

result = 1;

context.logMessage(context.getPluginInfo(),
com.bmc.arsys.pluginsvr.plugins.ARPluginContext.PLUGIN_LOG_LEVEL_INFO, 
Result:+ result);

results.add(new Value(result));

return results;

}

}

 

 

 

On Wed, May 16, 2012 at 2:10 PM, Jeff Lockemy (QMX Support Services)
jlock...@gmail.com wrote:

** 

Thanks for the input guys.   

 

In reference to Axton's suggestion - I'm certainly not a Java guy, but might
be able to find some internal resources to tap into on that front.  In the
meantime, Jason's suggestion of a VB or batch file script might be good
quick and dirty solution to buy us more time to implement something more
elegant.  Thanks again!

 

Cheers,

Jeff

 

 

From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Wednesday, May 16, 2012 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Cleaning Special Characters from a Character Field

 

** I agree.  I haven't had a chance to write a plugin yet

JOB: Remedy Developers and Consultants Needed Immediately (San Diego, United States, Bahrain)

[Jeff Lockemy (QMX Support Services)]

QMX Support Services has an immediate need for Remedy Developers and
Consultants to join our rapidly expanding team, including an ITSM project to
install and configure BMC Remedy Service Request Management (SRM) at a DoD
site in San Diego.

 

QMX is a certified BMC Alliance Consulting Partner.  Our customer base spans
both the private and public sectors, and includes multiple branches of the
United States Department of Defense (DoD), Department of Energy (DoE), State
and Local Governments and Higher Education.

 

Many of our engagements require a government security clearance, and
candidates that already possess one are preferred.  However, we also welcome
candidates that meet the eligibility requirements for one (must be US
Citizen and be able to pass a background check).  For information on the
security clearance process, visit:
http://www.clearancejobs.com/security_clearance_faq.pdf

 

If you are interested in learning more about this opportunity, or others
with QMX, please contact:

 

Mike Gauche

mgau...@qmxs.com

703-549-3690

 

 


QMX Support Services Inc.

110 North Royal Street

Suite 525

Alexandria, VA 22314

Description: Description: Description: Description: Description:
Description: cid:image001.jpg@01CAE5F1.42BBE690

 http://www.qmxs.com/ www.qmxs.com

 

 

 

 


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JOB: Employment Opportunity with QMX Support Services (San Diego)

[Jeff Lockemy (QMX Support Services)]

 

QMX Support Services is looking for an experienced Remedy Developers and
Consultants to join our rapidly growing team.

 

We have an immediate need for an ITSM Service Desk project, tying four
Service Desks together in 4 separate locations; two in the United States and
two in Southeast Asia.  For this project, candidates must be U.S. citizens,
and either already have a Secret U.S. Government Security Clearance or be
able to qualify for one with a background check.

 

QMX is a certified BMC Alliance Consulting Partner.  We specialize in
government contracts, as well as commercial.  You could be working with a
group of experienced consultants who have successfully completed over 500
projects, most of whom have more than 10 years of experience with the BMC
Remedy product line.

 

If you are interested in learning more about QMX and our opportunities,
please contact:

 

Mike Gauche

mgau...@qmxs.com

703-549-3690

 

 


QMX Support Services Inc.

110 North Royal Street

Suite 525

Alexandria, VA 22314

Description: Description: Description: cid:image001.jpg@01CAE5F1.42BBE690

 http://www.qmxs.com/ www.qmxs.com

 


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JOB: Full-Time Remedy Developer in San Diego, CA

[Jeff Lockemy (QMX Support Services)]

Good afternoon,

 

QMX has an immediate need to add an experienced Remedy Developer to our
rapidly growing team, supporting the United States Navy, Space and Naval
Warfare Systems Command in San Diego, California.  For this project,
candidates must be a U.S. citizen, and either already have a Secret U.S.
Government Security Clearance or be able to qualify for one (with a
background check).

 

This is a great opportunity to build experience, since this position will be
working with both out-of-the-box ITSM and custom AR System applications,
including release 7.6.4.  This project utilizes all of the ITSM modules
(Incident, Problem, Change, Asset, CMDB, SLM, SRM, Knowledge, Analytics,
Dashboards, etc), and is pursuing the use of advanced BMC and supporting
technologies (discovery, mobility, etc).

 

QMX is a certified BMC Alliance Consulting Partner.  We specialize in
government contracts, as well as commercial.  You could be working with a
group of experienced consultants who have successfully completed over 500
projects, most of whom have more than 10 years of experience with the BMC
Remedy product line.

 

If you are interested in learning more about this opportunity, please email
me directly.

 

Respectfully,

Jeff

 

 

 


Jeff Lockemy

Lead Engineer, Navy Distance Support

Project Manager, Solution Architect


 mailto:jlock...@qmxs.com jlock...@qmxs.com

 


QMX Support Services Inc.

110 North Royal Street

Suite 525

Alexandria, VA 22314

Description: cid:image001.jpg@01CAE5F1.42BBE690

 http://www.qmxs.com/ www.qmxs.com

 

 

 

This email and any attachments to it may be confidential and are intended
solely for the use of the individual to whom it is addressed.  Any views or
opinions expressed are solely those of the author and do not necessarily
represent those of QMX.  If you are not the intended recipient of this
email, you must neither take any action based upon its contents, nor copy or
show it to anyone.  Please contact the sender if you believe you have
received this email in error.

 

 


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JOB: Employment Opportunities with QMX Support Services (U.S. and Southeast Asia)

[Jeff Lockemy (QMX Support Services)]

 

QMX Support Services is looking for experienced Remedy Developers and
Consultants to join our rapidly growing team.

 

We have an immediate need for an ITSM Service Desk project, tying four
Service Desks together in 4 separate locations; two in the United States and
two in Southeast Asia.  For this project, candidates must be U.S. citizens,
and either already have a Secret U.S. Government Security Clearance or be
able to qualify for one with a background check.

 

QMX is a certified BMC Alliance Consulting Partner.  We specialize in
government contracts, as well as commercial.  You could be working with a
group of experienced consultants who have successfully completed over 500
projects, most of whom have more than 10 years of experience with the BMC
Remedy product line.

 

If you are interested in learning more about QMX and our opportunities,
please contact:

 

Mike Gauche

mgau...@qmxs.com

703-549-3690

 

 


QMX Support Services Inc.

110 North Royal Street

Suite 525

Alexandria, VA 22314

Description: Description: cid:image001.jpg@01CAE5F1.42BBE690

 http://www.qmxs.com/ www.qmxs.com

 


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Re: R.U.G. Orange County / San Diego - Alive or Dead?

[Jeff Lockemy (QMX Support Services)]

Hi Andre,

I have relocated out to the DC area for a few years.

I have been looking for someone that would like to take over management of
the San Diego Remedy User Group (SDRUG), but there have not been any bites
to date.  I have the website, LinkedIn group, and member lists that I can
turn over if someone is interested.

I am not aware of any activity with the OCLARUG...  Cindy at Kawasaki was
running those.  If someone is interested in helping get that group back in
motion, I may be able to dig out her contact information.

Best regards,
Jeff


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Andre Hughes
Sent: Tuesday, August 03, 2010 1:18 PM
To: arslist@ARSLIST.ORG
Subject: R.U.G. Orange County / San Diego - Alive or Dead?

I would like to see  if there are any R.U.G. meetings scheduled for Orange 
County/San Diego  area.
The last one was  back in Oct 2009 and haven't heard anything since.

I tried to e-mail Jeff Lockemy and Linda Hill, however the emails are un-
deliverable.
These meetings are  very valuable for both technical merit and networking 
opportunities.
If there is  anything in the works please let me know.

Thanks in  advance,

Andre'


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OT: SSO Implementation

[Jeff Lockemy (QMX Support Services)]

If you eventually decide to hire outside help.  There is a company called
Optimal IdM that does work with implementing SSO:
http://www.optimalidm.com/services/default.aspx

 

One of our customers has used them for several implementations already, and
they are in the process of doing another one.   Not sure what they would
charge you, but it might be worth looking into.

 

Cheers,

Jeff

 

 

 

 

Jeff Lockemy

QMX Support Services Inc.

(858) 366-8979

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chintan Shah
Sent: Monday, May 03, 2010 2:06 PM
To: arslist@ARSLIST.ORG
Subject: SSO Implementation

 

** 


Hi all,

I would like to know if anybody has implemented methodology specified in
whitepaper here for single sign on.
http://documents.bmc.com/supportu/documents/57/12/65712/65712.pdf

I have been trying to integrate it but for some reason it goes back to
Remedy's Midtier login page...not sure where I should go to debug..since
Remedy doesnt provide Servlet code that  fall back's to login page. I have
also made appropriate config file change on midtier.

Has anybody successfully implemented it? 

Please share your ideas.

here's sample code that I am using (packaged class in a jar file and then
put it in Midter/WEB-INF/lib)


public class MyAuthenticator implements Authenticator {
   
public void init(Map cfg) {

}
public void destroy() {

}

public UserCredentials getAuthenticatedCredentials(
HttpServletRequest request, HttpServletResponse response)
throws IOException{

String user = request.getHeader(userHeaderName);
String pw=null;
String authStr=null;
if ((user!=nulluser.length()0) ) {
return new
UserCredentials(user.toLowerCase(),pw,authStr);
}
else { //2. user not auth'd; return null.
//embed routing info in response object if necessary.
return  new UserCredentials(myUserName,null,null);
}
}
}


Thanks
Chintan.


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Re: Service-now.com NOW BMC Remedy licensing

[Jeff Lockemy (QMX Support Services)]

 

Ah, so you're talking buying a Developer Edition of Remedy and that's it?
Not buying a Developer Edition tied to a customer who owns other products.

 

On one hand, you would think that in order for BMC to sell a copy of their
product for a cheap price that allows more than a few thousand records, they
would have to come up with some other way of keeping small companies from
using the product and not purchasing it.

 

On the other hand, I wonder what would happen if BMC did offer a starter
edition of Remedy with a small floating user limit included and a decent
number of records to developers and small companies for cheap, with pay per
incident support.  Maybe that would increase the market share of Remedy to
the point that BMC would see a return on investment in the number of users
that grow into and purchase product and support; or purchase it based on
developer recommendations.

 

Interesting thoughts.

 

Jeff

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Daniel Bloom
Sent: Saturday, April 24, 2010 9:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com NOW BMC Remedy licensing

 

** 

Good information, however, we were talking about being a Developer:

How much would it cost to have one licensed user of al the products you
list?

 

i think you would still find it to be cost prohibitive,

as is even the initial 12K.

 

 Dan

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jeff Lockemy (QMX Support
Services)
Sent: April 24, 2010 11:11 AM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

** 

 

I apologize if someone already brought this up and I missed it, but I would
recommend looking into BMC's new licensing model.  They refer to it as
blue pricing versus the old green pricing.  Under the blue pricing model
you buy one BMC Remedy IT Service Management Suite (was about $12K retail)
and you get an unlimited amount of licensed installs for the following
modules:

 

. Remedy AR System Server

. Remedy Flashboards Application

. Remedy Knowledge Management Application with 1 User

. Remedy Migrator

. Remedy Encryption Performance Security

. Remedy Developer Plus

. Remedy Distributed Server Option (DSO)

. Remedy Service Desk Application

. Remedy Asset Management Application

. Remedy Change Management Application

. Remedy Service Level Management

. BMC Analytics for BSM 

. BMC Dashboards for BSM

. Remedy Change Management Dashboard

. Atrium CMDB

. Service Management Process Model for Service Support

. Service Management Process Model for Service Delivery

. Unlimited number of servers

 

You spend $12,000 (or less) for that one line item and you will NEVER have
to buy another module.  You NEVER need a demo or trial license key to
install ARS or any of the other modules ever again.  You can have as many
licensed production, quality assurance, test, development, etc servers that
you wish.  You just have to buy whatever USER licenses that you wish to use
on those servers.

 

Under blue pricing, the USER licenses are a bit more expensive in most
cases.  But the other thing that makes the blue pricing model attractive is
that you pay maintenance on the PURCHASE price of the license, not the
RETAIL price.  For customers that buy their licenses at a good discount off
retail, your maintenance can be considerably less.  So you will pay a bit
more for the USER license at purchase time, but you can save that and more
in the following years that you pay in maintenance.  For one of our
customers, maintenance under green would have been $120K annually and by
going to blue their maintenance was $90K.

 

One catch though, you can't just switch from green to blue whenever you
want.  There is a whole migration methodology that BMC uses to determine how
much of a migration credit you get for your green licenses towards a blue
conversion.  To make the conversion work, you have to spend some more money.
But if you are preparing to purchase some new licenses or renew your support
contract anyhow, I strongly encourage you to look into this new pricing
before your fork out the dough.  You may be able to use that money to make a
conversion to blue.  Even if you are using custom apps, blue pricing can
save you money.

 

We are a BMC partner and can answer any questions or provide you with a
migration quote.   Let us know if we can help.

 

Cheers,

Jeff

 

 

 

Jeff Lockemy

Solution Architect

QMX Support Services Inc.

(858) 366-8979

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com
Sent: Tuesday, April 20, 2010 5:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

 

** 

I am not looking for an unlimited Demo.  This is not a sales issue.  My
technical needs are:  a demo with access all year round with a reasonable
level of records. (not 2000)  I  wish BMC would have consideration

Re: Service-now.com

[Jeff Lockemy (QMX Support Services)]

 

I apologize if someone already brought this up and I missed it, but I would 
recommend looking into BMC’s new licensing model.  They refer to it as “blue” 
pricing versus the old “green” pricing.  Under the blue pricing model you buy 
one “BMC Remedy IT Service Management Suite” (was about $12K retail) and you 
get an unlimited amount of licensed installs for the following modules:

 

• Remedy AR System Server

• Remedy Flashboards Application

• Remedy Knowledge Management Application with 1 User

• Remedy Migrator

• Remedy Encryption Performance Security

• Remedy Developer Plus

• Remedy Distributed Server Option (DSO)

• Remedy Service Desk Application

• Remedy Asset Management Application

• Remedy Change Management Application

• Remedy Service Level Management

• BMC Analytics for BSM 

• BMC Dashboards for BSM

• Remedy Change Management Dashboard

• Atrium CMDB

• Service Management Process Model for Service Support

• Service Management Process Model for Service Delivery

• Unlimited number of servers

 

You spend $12,000 (or less) for that one line item and you will NEVER have to 
buy another module.  You NEVER need a demo or trial license key to install ARS 
or any of the other modules ever again.  You can have as many licensed 
production, quality assurance, test, development, etc servers that you wish.  
You just have to buy whatever USER licenses that you wish to use on those 
servers.

 

Under blue pricing, the USER licenses are a bit more expensive in most cases.  
But the other thing that makes the blue pricing model attractive is that you 
pay maintenance on the PURCHASE price of the license, not the RETAIL price.  
For customers that buy their licenses at a good discount off retail, your 
maintenance can be considerably less.  So you will pay a bit more for the USER 
license at purchase time, but you can save that and more in the following years 
that you pay in maintenance.  For one of our customers, maintenance under green 
would have been $120K annually and by going to blue their maintenance was $90K.

 

One catch though, you can’t just switch from green to blue whenever you want…  
There is a whole migration methodology that BMC uses to determine how much of a 
migration credit you get for your green licenses towards a blue conversion.  To 
make the conversion work, you have to spend some more money.  But if you are 
preparing to purchase some new licenses or renew your support contract anyhow, 
I strongly encourage you to look into this new pricing before your fork out the 
dough.  You may be able to use that money to make a conversion to blue.  Even 
if you are using custom apps, blue pricing can save you money.

 

We are a BMC partner and can answer any questions or provide you with a 
migration quote…   Let us know if we can help.

 

Cheers,

Jeff

 

 

 

Jeff Lockemy

Solution Architect

QMX Support Services Inc.

(858) 366-8979

 

 

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of oracle...@aol.com
Sent: Tuesday, April 20, 2010 5:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: Service-now.com

 

** 

I am not looking for an unlimited Demo.  This is not a sales issue.  My 
technical needs are:  a demo with access all year round with a reasonable level 
of records. (not 2000)  I  wish BMC would have consideration for the developers 
(i.e. a Developer's Edition so developers can work it).  If they offered a 
Developer's edition for a reasonable price, I would buy it.  They just get on 
my nerves - which is why I am looking at other products.

  


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Re: Mid-Tier on IIS 6.0 with Tomcat JSP - issue with jsp redirects

[Jeff Lockemy]

I had problems running JSP redirect pages when I migrated to Tomcat as well.
Rather than spend much time on it, I just changed them to ASP pages:

 

%

response.Redirect(http://midtier/arsys/forms/appserver/form/view/;)

%

 

I would be interested in the fix if you get them working with JSP pages
though.

 

Cheers,

Jeff

 

 

 

Jeff Lockemy

Lead Remedy Engineer

SPAWAR SSC Pacific (QMX)

 

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Agency Enterprise Help Desk
Sent: Tuesday, March 23, 2010 8:24 AM
To: arslist@ARSLIST.ORG
Subject: Mid-Tier on IIS 6.0 with Tomcat JSP - issue with jsp redirects

 

** 

Environment:

Windows 2003

Mid-Tier 7.1 patch 3

IIS 6.0

Tomcat 5.5

Remedy App server is windows 2003, 7.1 patch 3 server version.

 

Upgrade from New Atlanta Servlet to Tomcast.

 

We have a bunch of jsp pages which are just simple redirects.  Example:

 

String myURL = 
http://remedydev2.state.pa.us/arsys/servlet/LoginServlet?server=Remedydev2.s
tate.pato=/arsys/servlet/ViewFormServlet%3fserver%3dRemedydev2%2estate%2
epa%2Eus%26form%3dHPDWEB%3aWebSubmit%26view%3dSAPView%26mode%3dCreate;

 

response.sendRedirect(myURL);

 

etc. in the jsp page, but since we changed to Tomcat, all the jsp pages say
Page cannot be found with HTTP Error 404 - file r directory not found.

 

I have been researching and found a white paper on proxyfilter class,
changed that in web.xml  file like it suggested but still no go.

 

Am I missing something in Tomcat configuration or is there a change to the
response.sendRedirect in IIS with Tomcast serlet?

 

Any help or suggestions would be helpful.

 

We use these so the end users do not have to use the long URL.

 

Thank you,

 

Joelie J Dudley | Senior Applications Developer

PA Office of Administration

Bureau of IT Services  Solutions

555 Walnut Street, 7th Floor | Harrisburg, PA 17101

Phone: 717.772.8143 | Fax: 717.772.8121

E-mail: jodud...@state.pa.us 

 http://www.oa.state.pa.us/ www.oa.state.pa.us

 

 

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JOB: Senior Remedy Developer/Consultant Opportunity

[Jeff Lockemy (QMX Support Services)]

QMX Support Services is one of BMC Remedy's oldest and largest Federal
Systems Integration Partners and Resellers.  We have an immediate need to
add Remedy Developers/Consultants to our rapidly expanding team.
This includes a Senior Remedy Developer (job description below).

 

In you are interested in applying, please send an email to qmxj...@live.com.

 


__

 

qmx.jpg

 

Senior Remedy Developer

 

Summary of Job Duties:

 

This position is accountable for development, administration, customization
and integration of Remedy Action Request System solutions, with a strong
focus on the out-of-the box I.T. Service Management (ITSM) suite of
applications.

 

Responsibilities include gathering customer requirements, preparing design
specifications documentation, application development, technical support,
training and administration.

 

Minimum Qualifications:

 

The ideal candidate for this position will have a technical degree or
equivalent in work experience.  An ability to provide positive customer
service and advanced communication, problem solving and technical writing
skills. Good customer presentation and project management skills are also a
must.

 

Technical proficiency in relevant operating systems, applications,
programming languages and technologies is required (including the BMC Remedy
Action Request System, Mid-Tier, and ITSM 7.x components).

 

An active or recent U.S. Department of Defense security clearance (Secret or
above), or the ability to hold one, is required.  This requires U.S.
citizenship and a background check.

 

Other Qualifications:

 

Remedy Approved Consultant (RAC) certification, Remedy Skilled Professional
(RSP) certification or Remedy training classes towards a certification are a
plus.

 

Technical proficiency in advanced relevant technologies is a plus (BMC
Remedy Flashboards, Dashboards, Analytics, Approval Engine, Web Services and
API programming; SQL Server; Oracle, Unix; Java; C++, etc).

 

Location:

 

This position is being slated as full-time position located onsite at a
customer site in San Diego.  The position is working on various
implementations of the ITSM 7.x suite for that customer (including Incident
Management, Problem Management, Change Management, Asset Management, the
Atrium CMDB, Service Request Management, Service Level Management, Knowledge
Management, BMC Analytics and the Change Management Dashboard).  Travel
during this engagement will be limited (5%).

 

 

 

QMX Support Services Inc.

110 North Royal Street

Suite 225

Alexandria, VA 22314

www.qmxs.com

 

 


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Re: Reminder to RSVP: Doug Mueller Presenting at SDRUG - February 12, 2009

[Jeff Lockemy (QMX Support Services)]

I know. It was still upcoming when the meeting was announced a few weeks
back.  I probably should have revised the announcement, but didn't.  ;o)

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: Thursday, January 29, 2009 8:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reminder to RSVP: Doug Mueller Presenting at SDRUG - February
12, 2009

 

** 

 in the upcoming 7.5 release 

 

...in the now released AR System 7.5.00 version... ;-)

 

 

-David J. Easter

Sr. Product Manager, Solution Strategy and Development

BMC Software, Inc.

 

The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jeff Lockemy (QMX Support
Services)
Sent: Thursday, January 29, 2009 7:13 AM
To: arslist@ARSLIST.ORG
Subject: OT: Reminder to RSVP: Doug Mueller Presenting at SDRUG - February
12, 2009

** 

Everyone,

 

We are excited to announce that Doug Mueller, Corporate Architect at BMC,
will be presenting at the next meeting of the San Diego Remedy User Group
(SDRUG).  Doug will be discussing what to expect in the upcoming 7.5 release
and other topics of interest.

 

The meeting is being sponsored by QMX Support Services (www.qmxs.com), with
lunch being catered.  Jack-in-the-Box will be hosting the event at their
facility, located at:

 

9330 Balboa Ave

San Diego, CA 92123

 

Attached is information for the Jack-in-the-Box campus.  Please follow the
instructions for proper parking at the event.

 

11:30am - 12:00pm   Registration, Networking

12:00pm - 12:30pm   Lunch

12:30pm -  2:00pm   Presentation

 2:00pm -  2:30pm   Networking

 

If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so we
can get a proper headcount for catering.

 

See you there.

 

Jeff

 

 

 

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OT: Reminder to RSVP: Doug Mueller Presenting at SDRUG - February 12, 2009

[Jeff Lockemy (QMX Support Services)]

Everyone,

 

We are excited to announce that Doug Mueller, Corporate Architect at BMC,
will be presenting at the next meeting of the San Diego Remedy User Group
(SDRUG).  Doug will be discussing what to expect in the upcoming 7.5 release
and other topics of interest.

 

The meeting is being sponsored by QMX Support Services (www.qmxs.com), with
lunch being catered.  Jack-in-the-Box will be hosting the event at their
facility, located at:

 

9330 Balboa Ave

San Diego, CA 92123

 

Attached is information for the Jack-in-the-Box campus.  Please follow the
instructions for proper parking at the event.

 

11:30am - 12:00pm   Registration, Networking

12:00pm - 12:30pm   Lunch

12:30pm -  2:00pm   Presentation

 2:00pm -  2:30pm   Networking

 

If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so we
can get a proper headcount for catering.

 

See you there.

 

Jeff

 

 

 


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JIB-CSC.pdf
Description: Adobe PDF document

Re: JOB: Senior Remedy Consultant Opportunity

[Jeff Lockemy (QMX Support Services)]

 

If anyone is interested in the below opportunity, please forward resumes to
me and I will pass them on.  The mailbox indicated below is currently
experiencing technical difficulties.

 

Kind regards,

Jeff

 

From: Jeff Lockemy (QMX Support Services) [mailto:jlock...@gmail.com] 
Sent: Thursday, January 15, 2009 1:01 PM
To: 'arslist@ARSLIST.ORG'
Subject: JOB: Senior Remedy Consultant Opportunity

 

QMX Support Services is one of BMC Remedy's oldest and largest Federal
Systems Integration partners and resellers.  We have an immediate need to
add a Senior Remedy Consultant to our expanding team.

 

Below is the job description.  In you are interested in applying, please
send your resume to our Human Resources Department at recruit...@qmxs.com.

 


__

 

qmx.jpg

 

Senior Remedy Consultant

 

Summary of Job Duties:

 

This position is accountable for development, administration, customization
and integration of Remedy Action Request System solutions, with a strong
focus on the out-of-the box I.T. Service Management (ITSM) suite.

 

Responsibilities may include gathering customer requirements, preparing
design specifications documentation, application development, technical
support, training and administration.

 

Minimum Qualifications:

 

The ideal candidate for this position will have a technical degree or
equivalent in work experience.  An ability to provide positive customer
service and advanced communication, problem solving and technical writing
skills. Good customer presentation and project management skills are also a
must.

 

Technical proficiency in relevant operating systems, applications,
programming languages and technologies is required (including the BMC Remedy
Action Request System, Mid-Tier, and ITSM components).

 

An active or recent secret security clearance, or the ability to hold one,
is required.

 

Other Qualifications:

 

Remedy Approved Consultant (RAC) certification, Remedy Skilled Professional
(RSP) certification or Remedy training classes towards a certification are a
plus.

 

Technical proficiency in advanced relevant technologies is a plus (BMC
Remedy Flashboards, Dashboards, Analytics, Approval Engine, Web Services and
API programming; SQL Server; Oracle, Unix; Java; C++, etc).

 

Location:

 

This position requires an initial consulting engagement in San Diego for a
period of approximately 5 months.  This engagement is assisting with the
implementation of the entire ITSM 7 suite of applications (including
Incident Management, Problem Management, Change Management, Asset
Management, the Atrium CMDB, Service Request Management, Service Level
Management, Knowledge Management, BMC Analytics and the Change Management
Dashboard).

 

Follow-on work may be in San Diego or other regions, as required.

 

 

 

QMX Support Services Inc.

110 North Royal Street

Suite 225

Alexandria, VA 22314

www.qmxs.com

 

 


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JOB: Senior Remedy Consultant Opportunity

[Jeff Lockemy (QMX Support Services)]

QMX Support Services is one of BMC Remedy's oldest and largest Federal
Systems Integration partners and resellers.  We have an immediate need to
add a Senior Remedy Consultant to our expanding team.

 

Below is the job description.  In you are interested in applying, please
send your resume to our Human Resources Department at recruit...@qmxs.com.

 


__

 

qmx.jpg

 

Senior Remedy Consultant

 

Summary of Job Duties:

 

This position is accountable for development, administration, customization
and integration of Remedy Action Request System solutions, with a strong
focus on the out-of-the box I.T. Service Management (ITSM) suite.

 

Responsibilities may include gathering customer requirements, preparing
design specifications documentation, application development, technical
support, training and administration.

 

Minimum Qualifications:

 

The ideal candidate for this position will have a technical degree or
equivalent in work experience.  An ability to provide positive customer
service and advanced communication, problem solving and technical writing
skills. Good customer presentation and project management skills are also a
must.

 

Technical proficiency in relevant operating systems, applications,
programming languages and technologies is required (including the BMC Remedy
Action Request System, Mid-Tier, and ITSM components).

 

An active or recent secret security clearance, or the ability to hold one,
is required.

 

Other Qualifications:

 

Remedy Approved Consultant (RAC) certification, Remedy Skilled Professional
(RSP) certification or Remedy training classes towards a certification are a
plus.

 

Technical proficiency in advanced relevant technologies is a plus (BMC
Remedy Flashboards, Dashboards, Analytics, Approval Engine, Web Services and
API programming; SQL Server; Oracle, Unix; Java; C++, etc).

 

Location:

 

This position requires an initial consulting engagement in San Diego for a
period of approximately 5 months.  This engagement is assisting with the
implementation of the entire ITSM 7 suite of applications (including
Incident Management, Problem Management, Change Management, Asset
Management, the Atrium CMDB, Service Request Management, Service Level
Management, Knowledge Management, BMC Analytics and the Change Management
Dashboard).

 

Follow-on work may be in San Diego or other regions, as required.

 

 

 

QMX Support Services Inc.

110 North Royal Street

Suite 225

Alexandria, VA 22314

www.qmxs.com

 

 


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Re: Chicago SUPER mid-west RUG

[Jeff Lockemy (QMX Support Services)]

I would hit up BMC as well and see what support they may be able to provide
to the group, in light of the (2nd) cancellation of User World.

Jeff



Jeff Lockemy
QMX Support Services


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Davis, David CTR NAVSURFWARCENDIV
Crane, Code 0552
Sent: Friday, January 09, 2009 5:09 AM
To: arslist@ARSLIST.ORG
Subject: Re: Chicago SUPER mid-west RUG

Hello Susan,

I think that Mike is on to something.  We all use the annual UserWorld
event to network with other Remedy professionals.  This may be a prime
opportunity to boost our local User Groups and provide a cost effective
solution within our Region.

Thanks,
Dave Davis 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of michael campbell
Sent: Thursday, January 08, 2009 17:02
To: arslist@ARSLIST.ORG
Subject: Chicago SUPER mid-west RUG

**
Susan, lets plan on maybe expanding your mid-west rug in chicago into a
couple day deal.  I think I can get RMI Solutions to do some training
and I might be able to get a couple sponsors to pay for that training. I
understand why BMC made the decision they did, but I think we can still
get alot of interest for a Green RUG meeting in Chicago this fall. Might
have to be a thursday night thru saturday venue.  I think there are
several BMC partners that will also participate and I don't think we
need to scrap this thing too fast. Even if we only get a couple hundred
folks for two days of hard Remedy knowledge transfer it would be good.
thoughts
 
Mike Campbell
Dev Technology






Date: Thu, 8 Jan 2009 15:40:47 -0600
From: Subject: Re: Other shoe just fell, no UserWorld 2009, so on with
the ARSlist Awards
To: arslist@ARSLIST.ORG

** 

I'm disappointed, but alarmingly I also find I'm not surprised.  Since
these are my education dollars allotment I am at least thankful they are
letting us know early so that if we want to pursue another education
direction we can plan that.  Lost those dollars last year.
 
We'll have to step up our regional RUG activity.  I've already put in
motion the planning stages for one for MidWest RUG in the Chicago area.
Since 7.5 will be out in a month at least there will be something new to
talk about.
 
It's a shame that maybe the other sides of the BMC business are not
strong enough to sustain UserWorld.  It would be nice to go back to a
simpler RUG format.  Drop the bells and whistles, doesn't have to be
huge, keep it simple, go back to the old playbook!
 
Susan
 


 
On Thu, Jan 8, 2009 at 3:03 PM, Joe DeSouza joe_rem...@yahoo.com
wrote:


** 
Exactly.. Instead of assuming that companies/customers will not
patronize the event, they could have distributed an email opinion poll
to its customers to get a feel of:
1) Whether they are willing to attend
2) Willing to attend and have the necessary financial resources
allocated by the company towards such events
3) Opinion of the customers if they decided to cancel the event
in wake of the current economic instability.
 
I would think results of such a poll might have gone a long way
in making an educated decision rather than arbitrarily canceling the
event altogether under the assumption that they won't get the mileage
they are looking for from an event such as this.. Clearly a decision
such as this is shortsightedness on part of BMC's directors or
management...
 
My 2 cents..
 
Joe




From: Rick Cook remedyr...@gmail.com
To: arslist@ARSLIST.ORG
Sent: Thursday, January 8, 2009 3:40:30 PM 

Subject: Re: Other shoe just fell, no UserWorld 2009, so on with
the ARSlist Awards


**David, 


I think the BUW as education angle was underestimated by BMC.
How can we evangelize the new BMC stuff to our own companies if we don't
get to see it and talk to the engineers?

I think this decision was hasty and shortsighted.

Rick
Sent from my Verizon Wireless BlackBerry



From: Shellman, David 
Date: Thu, 8 Jan 2009 15:25:32 -0500
To: arslist@ARSLIST.ORG
Subject: Re: Other shoe just fell, no UserWorld 2009, so on with
the ARSlist Awards




Susan,
 
I was also signed up for User World 2008 and never received the
attached information concerning User World 2009.
 
Our company has cut back on a lot of things.  However training
is not one of them.  They completely understand the need to keep folks
current.  For me User World is considered as part of my training as I
have taken just about all the Remedy courses there are.
 
Dave

Doug Mueller Presenting at SDRUG - What to Expect in the Upcoming 7.5 Release - February 12, 2009

[Jeff Lockemy (Northrop Grumman Mission Systems)]

Everyone,

 

We are excited to announce that Doug Mueller, Corporate Architect at BMC,
will be presenting at the next meeting of the San Diego Remedy User Group
(SDRUG).  Doug will be discussing what to expect in the upcoming 7.5 release
and other topics of interest.

 

The meeting is being sponsored by QMX Support Services (www.qmxs.com), with
lunch being catered.  Jack-in-the-Box will be hosting the event at their
facility, located at:

 

9330 Balboa Ave

San Diego, CA 92123

 

Attached is information for the Jack-in-the-Box campus.  Please follow the
instructions for proper parking at the event.

 

11:30am - 11:00pm   Registration, Networking

12:00am - 12:30pm   Lunch

12:30pm -  2:00pm   Presentation

 2:00pm -  2:30pm   Networking

 

If you wish to attend, please RSVP to j...@sdrug.org by January 29th, so we
can get a proper headcount for catering.

 

See you there.

 

Jeff

 

 

 


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JIB-CSC.pdf
Description: Adobe PDF document

Re: Production SQL Server Problem

[Jeff Lockemy (Northrop Grumman Mission Systems)]

Well, we have SQL Server 2005 running with a restored copy of the 45GB
ARSystem database on a DELL PowerEdge 1950.  It is looking good.  So I
suspect that the problem may be with the PowerEdge 2850.  Perhaps the way
that the system or RAID does caching.  Who knows.  I'm keeping my fingers
crossed.

 

 

From: Jeff Lockemy (Northrop Grumman Mission Systems)
[mailto:[EMAIL PROTECTED] 
Sent: Saturday, October 11, 2008 12:15 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Production SQL Server Problem

 

Hi Rick,

 

We haven't gone back to a previous back-up yet.  We do have SQL 2005 pretty
much running bare as we can.

 

I have DTS working on pulling data out of one restore of the database, to
see if I can rebuild a new database fresh (to eliminate database corruption
as being a culprit).  I also have another restore on a different type of
hardware that I am going to try to get Remedy online with to dump some of
the key tables from another copy of the restore.  My key concern right now
is the data, then I can tackle getting things rebuilt, back online and
service restored.

 

Mainly was looking to see if anyone knew of any known issues with SQL Server
2005.  But I appreciate any suggestions.

 

Best regards,

Jeff

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Saturday, October 11, 2008 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Production SQL Server Problem

 

** 

Maybe not - the times I've seen that are when a DB action is taken against
the DB row containing the problem.  I suppose an index build or rebuild
might be a potential trigger, if that's the real problem, but that's
grasping a bit.  

Is it possible to bring the DB online a piece at a time, or with selected
features turned off?

Do previous backups have the same problem?

Rick

On Sat, Oct 11, 2008 at 11:41 AM, Jeff Lockemy (Northrop Grumman Mission
Systems) [EMAIL PROTECTED] wrote:

** 

Hi Rick,

 

Thank you for the response.  This all happens before we even bring the AR
System application online.  Do you think it could still be that?

 

Regards,

Jeff

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Saturday, October 11, 2008 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Production SQL Server Problem

 

** 

Jeff, turn on your SQL logs next time you put it on line - it may point to a
workflow or data issue (i.e. a field overflow) that's causing this.  I've
seen that happen.

Rick

On Sat, Oct 11, 2008 at 10:56 AM, Jeff Lockemy (Northrop Grumman Mission
Systems) [EMAIL PROTECTED] wrote:

** 

Listers!

 

We have a problem with a production SQL Database Server.  We are running SQL
Server 2005 Enterprise Edition SP2 on Windows Server 2003 Enterprise Edition
SP2, on a Dell PowerEdge 2850.  When we bring our ARSystem database online
(45GB), it may run for a while but then without warning the system will
lock-up, then blue screen and reboot.  After the reboot, the database is
corrupt and must be restored again from back-up.

 

We have ensured that all of our drivers and firmware are up-to-date on the
servers, and are staging a different PowerEdge model to eliminate the 2850
server hardware as being suspect.  At this point we still don't know if it
is a O/S, SQL Server, database or system problem.

 

Has anyone seen any problems like this with SQL 2005?  Any suggestions on
where else we might look?

 

Thanks in advance.

 

Jeff

 

 

Jeff Lockemy

QMX Support Services

 

 

 

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ 

 

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ 

 

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ 


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Production SQL Server Problem

[Jeff Lockemy (Northrop Grumman Mission Systems)]

Listers!

 

We have a problem with a production SQL Database Server.  We are running SQL
Server 2005 Enterprise Edition SP2 on Windows Server 2003 Enterprise Edition
SP2, on a Dell PowerEdge 2850.  When we bring our ARSystem database online
(45GB), it may run for a while but then without warning the system will
lock-up, then blue screen and reboot.  After the reboot, the database is
corrupt and must be restored again from back-up.

 

We have ensured that all of our drivers and firmware are up-to-date on the
servers, and are staging a different PowerEdge model to eliminate the 2850
server hardware as being suspect.  At this point we still don't know if it
is a O/S, SQL Server, database or system problem.

 

Has anyone seen any problems like this with SQL 2005?  Any suggestions on
where else we might look?

 

Thanks in advance.

 

Jeff

 

 

Jeff Lockemy

QMX Support Services

 

 

 


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Re: Production SQL Server Problem

[Jeff Lockemy (Northrop Grumman Mission Systems)]

Hi Rick,

 

Thank you for the response.  This all happens before we even bring the AR
System application online.  Do you think it could still be that?

 

Regards,

Jeff

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Saturday, October 11, 2008 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Production SQL Server Problem

 

** 

Jeff, turn on your SQL logs next time you put it on line - it may point to a
workflow or data issue (i.e. a field overflow) that's causing this.  I've
seen that happen.

Rick

On Sat, Oct 11, 2008 at 10:56 AM, Jeff Lockemy (Northrop Grumman Mission
Systems) [EMAIL PROTECTED] wrote:

** 

Listers!

 

We have a problem with a production SQL Database Server.  We are running SQL
Server 2005 Enterprise Edition SP2 on Windows Server 2003 Enterprise Edition
SP2, on a Dell PowerEdge 2850.  When we bring our ARSystem database online
(45GB), it may run for a while but then without warning the system will
lock-up, then blue screen and reboot.  After the reboot, the database is
corrupt and must be restored again from back-up.

 

We have ensured that all of our drivers and firmware are up-to-date on the
servers, and are staging a different PowerEdge model to eliminate the 2850
server hardware as being suspect.  At this point we still don't know if it
is a O/S, SQL Server, database or system problem.

 

Has anyone seen any problems like this with SQL 2005?  Any suggestions on
where else we might look?

 

Thanks in advance.

 

Jeff

 

 

Jeff Lockemy

QMX Support Services

 

 

 

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ 

 

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ 


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Re: Production SQL Server Problem

[Jeff Lockemy (Northrop Grumman Mission Systems)]

Hi Rick,

 

We haven't gone back to a previous back-up yet.  We do have SQL 2005 pretty
much running bare as we can.

 

I have DTS working on pulling data out of one restore of the database, to
see if I can rebuild a new database fresh (to eliminate database corruption
as being a culprit).  I also have another restore on a different type of
hardware that I am going to try to get Remedy online with to dump some of
the key tables from another copy of the restore.  My key concern right now
is the data, then I can tackle getting things rebuilt, back online and
service restored.

 

Mainly was looking to see if anyone knew of any known issues with SQL Server
2005.  But I appreciate any suggestions.

 

Best regards,

Jeff

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Saturday, October 11, 2008 11:49 AM
To: arslist@ARSLIST.ORG
Subject: Re: Production SQL Server Problem

 

** 

Maybe not - the times I've seen that are when a DB action is taken against
the DB row containing the problem.  I suppose an index build or rebuild
might be a potential trigger, if that's the real problem, but that's
grasping a bit.  

Is it possible to bring the DB online a piece at a time, or with selected
features turned off?

Do previous backups have the same problem?

Rick

On Sat, Oct 11, 2008 at 11:41 AM, Jeff Lockemy (Northrop Grumman Mission
Systems) [EMAIL PROTECTED] wrote:

** 

Hi Rick,

 

Thank you for the response.  This all happens before we even bring the AR
System application online.  Do you think it could still be that?

 

Regards,

Jeff

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Saturday, October 11, 2008 11:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Production SQL Server Problem

 

** 

Jeff, turn on your SQL logs next time you put it on line - it may point to a
workflow or data issue (i.e. a field overflow) that's causing this.  I've
seen that happen.

Rick

On Sat, Oct 11, 2008 at 10:56 AM, Jeff Lockemy (Northrop Grumman Mission
Systems) [EMAIL PROTECTED] wrote:

** 

Listers!

 

We have a problem with a production SQL Database Server.  We are running SQL
Server 2005 Enterprise Edition SP2 on Windows Server 2003 Enterprise Edition
SP2, on a Dell PowerEdge 2850.  When we bring our ARSystem database online
(45GB), it may run for a while but then without warning the system will
lock-up, then blue screen and reboot.  After the reboot, the database is
corrupt and must be restored again from back-up.

 

We have ensured that all of our drivers and firmware are up-to-date on the
servers, and are staging a different PowerEdge model to eliminate the 2850
server hardware as being suspect.  At this point we still don't know if it
is a O/S, SQL Server, database or system problem.

 

Has anyone seen any problems like this with SQL 2005?  Any suggestions on
where else we might look?

 

Thanks in advance.

 

Jeff

 

 

Jeff Lockemy

QMX Support Services

 

 

 

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ 

 

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ 

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ 

 

__Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
html___ 


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Re: Fax to Attachment

[Jeff Lockemy (Northrop Grumman Mission Systems)]

Hi Joel,

We designed a solution like this for a customer.  We used a standard
fax-to-email with/PDF software (Faxback was the one we were looking at) and
another program that could be called from workflow that would scan the PDF
and yank out the barcode data.

If you contact me off of the list, I can provide you with all of the
details, if you are interested.

Cheers,
Jeff



Jeff Lockemy
Remedy Software Engineering
Northrop Grumman Mission Systems at the
Space and Naval Warfare Systems Command (SPAWAR)


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joel Sender
Sent: Thursday, July 24, 2008 8:40 AM
To: arslist@ARSLIST.ORG
Subject: Fax to Attachment

ARSlisters,
I was asked this question and drew a blank:


We are starting a custom ARS application implementation to replace a current
proprietary system.  The current system has a faxing functionality we need
to be able to duplicate. Unfortunately, we cannot access the current coding
because it is proprietary code.

The functionality we need to duplicate is:
After a requester has created a ARS record, they need to be able to fax a
paper copy of a document and have it attached to the ARS record
automatically.
Today they print a cover sheet that has several barcodes on it, including
the request number for the ARS record.
They then fax the cover sheet and the document to a fax number and the
'system' reads the faxed barcodes on the cover sheet and attaches the
document to the appropriate service request.

Our problem is that we have no idea how to build the same capability into a
custom ARS application.
Does anyone have any ideas?

Thanks,
Joel
***
Joel Sender,   Director of Western Operations
QMX Support Services, Inc. www.QMXS.com


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Re: Fax to Attachment

[Jeff Lockemy (Northrop Grumman Mission Systems)]

Hi Joel,

Here are some more details.  Basically, this is what we were going to do for
that customer:

1. Have the fax come into a Faxback server
2. The Faxback server would SMTP email the fax as a PDF attachment to the
Remedy Email Engine account
3. The Email Engine would push the email record and fax attachment to a
processing form
4. The processing form would do a run process to save the attachment to a
directory on the ARS server
5. Another run process would run a program to scan the document for barcodes
and return the results to a file
6. Another run process would pull the bar code scan results from the file
back into a Remedy field
7. The bar code number results in the Remedy field (in a specific XML
format) would be parsed and set into other appropriate data fields
8. The appropriate bar code data field would be matched to the other schema
and the attachment would be pushed to that record

For #5, I found an awesome program that scans a PDF and prepares XML output
with all of the barcodes contained in that PDF (even if the barcode is
twisted or skewed).  The program is only $85.  You can find it at:

http://www.metois.com/Eymbarcode/main_eymbccmd.htm

I would be interested in knowing if you (or anyone else) implements this
solution, a tweaked version of it, or a better one.  We will likely be
implementing this in the next fiscal year.

Another side note...  In testing, we found some problems with multiple run
process commands running in sequence in ARS 6.3.  This timing issue was
logged as a defect by BMC.  They said it is fixed in ARS 7, but we haven't
tested it yet.  But if you are going to implement, I would recommend going
with 7 if you aren't already.

Cheers,
Jeff


-Original Message-
From: Jeff Lockemy (Northrop Grumman Mission Systems)
[mailto:[EMAIL PROTECTED] 
Sent: Friday, July 25, 2008 10:58 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Fax to Attachment

Hi Joel,

We designed a solution like this for a customer.  We used a standard
fax-to-email with/PDF software (Faxback was the one we were looking at) and
another program that could be called from workflow that would scan the PDF
and yank out the barcode data.

If you contact me off of the list, I can provide you with all of the
details, if you are interested.

Cheers,
Jeff



Jeff Lockemy
Remedy Software Engineering
Northrop Grumman Mission Systems at the
Space and Naval Warfare Systems Command (SPAWAR)


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joel Sender
Sent: Thursday, July 24, 2008 8:40 AM
To: arslist@ARSLIST.ORG
Subject: Fax to Attachment

ARSlisters,
I was asked this question and drew a blank:


We are starting a custom ARS application implementation to replace a current
proprietary system.  The current system has a faxing functionality we need
to be able to duplicate. Unfortunately, we cannot access the current coding
because it is proprietary code.

The functionality we need to duplicate is:
After a requester has created a ARS record, they need to be able to fax a
paper copy of a document and have it attached to the ARS record
automatically.
Today they print a cover sheet that has several barcodes on it, including
the request number for the ARS record.
They then fax the cover sheet and the document to a fax number and the
'system' reads the faxed barcodes on the cover sheet and attaches the
document to the appropriate service request.

Our problem is that we have no idea how to build the same capability into a
custom ARS application.
Does anyone have any ideas?

Thanks,
Joel
***
Joel Sender,   Director of Western Operations
QMX Support Services, Inc. www.QMXS.com


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Re: Fax to Attachment

[Jeff Lockemy (Northrop Grumman Mission Systems)]

Sorry, I just realized it was a TIF format fax that Faxback was sending and
the utility was processing.  My mistake.

-Original Message-
From: Jeff Lockemy (Northrop Grumman Mission Systems)
[mailto:[EMAIL PROTECTED] 
Sent: Friday, July 25, 2008 11:58 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Fax to Attachment

Hi Joel,

Here are some more details.  Basically, this is what we were going to do for
that customer:

1. Have the fax come into a Faxback server
2. The Faxback server would SMTP email the fax as a PDF attachment to the
Remedy Email Engine account
3. The Email Engine would push the email record and fax attachment to a
processing form
4. The processing form would do a run process to save the attachment to a
directory on the ARS server
5. Another run process would run a program to scan the document for barcodes
and return the results to a file
6. Another run process would pull the bar code scan results from the file
back into a Remedy field
7. The bar code number results in the Remedy field (in a specific XML
format) would be parsed and set into other appropriate data fields
8. The appropriate bar code data field would be matched to the other schema
and the attachment would be pushed to that record

For #5, I found an awesome program that scans a PDF and prepares XML output
with all of the barcodes contained in that PDF (even if the barcode is
twisted or skewed).  The program is only $85.  You can find it at:

http://www.metois.com/Eymbarcode/main_eymbccmd.htm

I would be interested in knowing if you (or anyone else) implements this
solution, a tweaked version of it, or a better one.  We will likely be
implementing this in the next fiscal year.

Another side note...  In testing, we found some problems with multiple run
process commands running in sequence in ARS 6.3.  This timing issue was
logged as a defect by BMC.  They said it is fixed in ARS 7, but we haven't
tested it yet.  But if you are going to implement, I would recommend going
with 7 if you aren't already.

Cheers,
Jeff


-Original Message-
From: Jeff Lockemy (Northrop Grumman Mission Systems)
[mailto:[EMAIL PROTECTED] 
Sent: Friday, July 25, 2008 10:58 AM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Fax to Attachment

Hi Joel,

We designed a solution like this for a customer.  We used a standard
fax-to-email with/PDF software (Faxback was the one we were looking at) and
another program that could be called from workflow that would scan the PDF
and yank out the barcode data.

If you contact me off of the list, I can provide you with all of the
details, if you are interested.

Cheers,
Jeff



Jeff Lockemy
Remedy Software Engineering
Northrop Grumman Mission Systems at the
Space and Naval Warfare Systems Command (SPAWAR)


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Joel Sender
Sent: Thursday, July 24, 2008 8:40 AM
To: arslist@ARSLIST.ORG
Subject: Fax to Attachment

ARSlisters,
I was asked this question and drew a blank:


We are starting a custom ARS application implementation to replace a current
proprietary system.  The current system has a faxing functionality we need
to be able to duplicate. Unfortunately, we cannot access the current coding
because it is proprietary code.

The functionality we need to duplicate is:
After a requester has created a ARS record, they need to be able to fax a
paper copy of a document and have it attached to the ARS record
automatically.
Today they print a cover sheet that has several barcodes on it, including
the request number for the ARS record.
They then fax the cover sheet and the document to a fax number and the
'system' reads the faxed barcodes on the cover sheet and attaches the
document to the appropriate service request.

Our problem is that we have no idea how to build the same capability into a
custom ARS application.
Does anyone have any ideas?

Thanks,
Joel
***
Joel Sender,   Director of Western Operations
QMX Support Services, Inc. www.QMXS.com


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Job: Remedy Developers in Denver, CO (2 Contract and 1 Perm)

[Jeff Lockemy (Northrop Grumman Mission Systems)]

Connecting People Inc. has two 6+mos contract and one permanent position in
Denver, Colorado.  If you are interested, please contact Kathryn Rogers
directly.  The job description and contact information follows.  Please do
not respond to me or the list.



 

*JOB DESCRIPTION:*

 

We are looking for 4 year college degree, familiarity with UNIX or Solaris,
and familiarity with DB, e.g Oracle 10g. and the absolute must is good with
Remedy AR System custom development - NOT out of the box 

installations.

 

The Remedy Developer position entails development, support, and
administration of the Remedy Action Request System (ARS) v6.x+ The main
focus is development of a custom, high transaction rate ARS application used
for message processing and ticketing workflow. This person is expected to
collaborate as required and work independently in all phases of the software
development life cycle including preparation of test environment, software
upgrades, training and support to internal users and troubleshooting
production issues.

 

Skills:

 

- Must have at least 4+ years of Remedy development experience

- Knowledge of ARS 5.x.x through 6.x.x is required, 7.x helpful

- Experience in developing Workflow objects (e.g. Active Links, Filters,
Guides, Escalations)

- Experience deploying applications using Remedy Migrator

- Strong Experience in SQL and PL/SQL (queries, store procedures and
packages)

- Experience with relational database design

- Practical experience of Solaris and Oracle is desirable

- Previous experience using Remedy Mid-Tier and Remedy Java APIs desired

- Proven Software Development Life Cycle Management experience

- Quality Assurance skills and experience

- Ability to troubleshoot problems involving Remedy applications and
integrated systems

- Prior experience gathering and documenting business requirements for
software enhancement and/or new applications development

- Excellent written and oral communication skills

- Self starter, detail oriented and team focused

 

Regards,

 

*Kathryn Rogers*

Technical Recruiter

Connecting*_People_*, Inc.

Office: 720-977-9350

Fax: 303-298-7060

www.connectingpeopleinc.com


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Re: Set Fields with Web Page Content or Other Ideas?

[Jeff Lockemy (Northrop Grumman Mission Systems)]

Hi Gary,

 

I played around with it and was able to get this to work.  Below is the code
I used, in case anyone ever wants it.  Thanks for the thought.

 

Cheers,
Jeff

 

 

 

ASP Page Content

 

 %

 dim mySubject

 dim myURL

 dim myRedirect

 

 mySubject = Request.ClientCertificate(SubjectCN)

 MyURL = 
https://midtier_name/arsys/servlet/ViewFormServlet?form=form_nameserver=ser
ver_nameview=view_nameusername=user_idpwd=pass_wordmode=submitFfield_id
=

 myRedirect = myURL  mySubject

 

 response.Redirect(myRedirect)

 %

 

Syntax for Request.ClientCertificate is:

 

 Request.ClientCertificate(Key[SubField])

 

Key Values are:

 

 Certificate (binary stream)

 ValidFrom

 ValidUntil

 Issuer

 ceCertPresent

 ceUnrecognizedIssuer

 SerialNumber

 

SubField Values:

 

 C (Country)

 CN (Common Name)

 GN (Given Name)

 I (Set of Initials)

 L (Locality)

 O (Company/Organization)

 OU (Org Unit)

 S (State/Province)

 T (Title of Person/Org)

 

So, to get the common name of the individual, you would use the Subject key
and CN SubField (SubjectCN).  If you wanted the Issuer Locality, you would
use the Issuer Key and L SubField (IssuerL).

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, July 09, 2008 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Set Fields with Web Page Content or Other Ideas?

 

** 

You could set a variable to the output of the request.clientcertificate
command, then whenever you opened the remedy form from your ASP page, I
think you could pass it in your link to pre-populate the field.

 

Run Process on the mid-tier doesn't work well.

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jeff Lockemy (Northrop Grumman
Mission Systems)
Sent: Wednesday, July 09, 2008 12:25 PM
To: arslist@ARSLIST.ORG
Subject: Set Fields with Web Page Content or Other Ideas?

 

Good Morning,

 

I have an Active Server Page running on our web server that has the
following command that pulls and displays the details of the SSL certificate
used to authenticate to the website.

 

%= Request.ClientCertificate(Subject) %

 

Do anyone know if there is a way to execute this page and the resulting
information into a field on the Remedy form using a Set Fields $RUN PROCESS$
command?

 

Or if anyone has another way I could capture this information into a Remedy
field?

 

Thank you in advance.

 

Jeff

 

 

 

 

 

 

 

 

 

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Set Fields with Web Page Content or Other Ideas?

[Jeff Lockemy (Northrop Grumman Mission Systems)]

Good Morning,

 

I have an Active Server Page running on our web server that has the
following command that pulls and displays the details of the SSL certificate
used to authenticate to the website.

 

%= Request.ClientCertificate(Subject) %

 

Do anyone know if there is a way to execute this page and the resulting
information into a field on the Remedy form using a Set Fields $RUN PROCESS$
command?

 

Or if anyone has another way I could capture this information into a Remedy
field?

 

Thank you in advance.

 

Jeff

 

 

 

 

 

 

 

 

 


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Re: Set Fields with Web Page Content or Other Ideas?

[Jeff Lockemy (Northrop Grumman Mission Systems)]

Hi Gary,

 

Thanks for the idea!  I will give that a try.

 

That may just work for one application that I am using.  But I still need to
find another way to accomplish this once you are already on a form.  So if
anyone else has ideas, I really appreciate them.

 

Cheers,
Jeff

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gary Opela (Corporate)
Sent: Wednesday, July 09, 2008 10:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Set Fields with Web Page Content or Other Ideas?

 

** 

You could set a variable to the output of the request.clientcertificate
command, then whenever you opened the remedy form from your ASP page, I
think you could pass it in your link to pre-populate the field.

 

Run Process on the mid-tier doesn't work well.

 

Thanks,

 

Gary Opela, Jr., RSP

Remedy Engineer

Leader Communications, Inc.

http://www.5pointleader.com

http://www.lcibest.com

Best Product, Best People, Best PriceTM

An ISO 9001:2000 Certified, CMMIR Level 3 Rated Company

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jeff Lockemy (Northrop Grumman
Mission Systems)
Sent: Wednesday, July 09, 2008 12:25 PM
To: arslist@ARSLIST.ORG
Subject: Set Fields with Web Page Content or Other Ideas?

 

Good Morning,

 

I have an Active Server Page running on our web server that has the
following command that pulls and displays the details of the SSL certificate
used to authenticate to the website.

 

%= Request.ClientCertificate(Subject) %

 

Do anyone know if there is a way to execute this page and the resulting
information into a field on the Remedy form using a Set Fields $RUN PROCESS$
command?

 

Or if anyone has another way I could capture this information into a Remedy
field?

 

Thank you in advance.

 

Jeff

 

 

 

 

 

 

 

 

 

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Training Tracker Remedy Application

[Jeff Lockemy (Northrop Grumman Mission Systems)]

 

I could have swore that I saw a Training Tracker application that someone
had posted to the Developer Community in the past.  However, I can't seem to
locate it anywhere.  Did anyone else see it, or maybe have a copy of it to
share?

 

Kind regards,
Jeff 

 

 


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Job: Remedy Software Developer 6 (ITSM Required)

[Jeff Lockemy]

Northrop Grumman Mission Systems has a position open for a Remedy Software 
Developer in San Diego, CA.
 
To apply for this posting, please visit the Northrop Grumman website at 
www.northropgrumman.com, click on Careers and search for the Keyword Remedy 
and look for posting MS/041311, posted on March 14th.
 
Remedy Software Developer 6
 
Mission Systems- C2 Systems has an immediate opening for a Remedy Software 
Developer. This position is accountable for development, administration, 
customization, integration and support of Remedy Action Request System 
solutions, with a very strong focus on the out-of-the box I.T. Service 
Management (ITSM) suite (Incident Management, Problem Management, Change 
Management, Asset Management, CMDB, and Service Level Agreements) and 
supporting applications and technologies (including Knowledge Management, 
Service Request Management, Mid-Tier, Web Services, and LDAP integration).
 
Responsibilities include gathering customer requirements, preparing design 
specifications documentation, application development, ongoing technical 
support and system maintenance. This position responds to user requests for 
data extraction, custom or ad-hoc database reporting or enhancements to system 
capabilities. Further provides end-user training, and system account 
administration and maintenance.
 
The following are the Basic Qualifications for this position: BS Degree in CS 
or Software Engineering and a minimum of 11+ years of related experience. A 
minimum of 7 years experience in Remedy systems development of the Remedy 
Action Request System, Remedy Information Technology Service Management Suite 
applications, Crystal Reports, Crystal Enterprise, and HTML. At least 11 - 15 
years of experience with hardware, software, and information technology support.
 
The candidate must be able to design, develop, and deploy Remedy ARSystem 
applications and technology systems. Active Secret Clearance required. Some 
travel may be required. The candidate will have an ability to provide positive 
customer service and advanced communication, problem solving and technical 
writing skills. Good customer presentation and project management skills are a 
must.
 
Assets: Previous experience in a technical support environment is desired. 
Remedy Approved Consultant (RAC) certification, Remedy Skilled Professional 
(RSP) certification or other advanced Remedy training classes are also desired. 
Technical proficiency in advanced relevant technologies is desired (BMC Remedy 
Flashboards, Approval Engine, Mid-Tier, Web Services, 
 
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Re: Company Dropping Remedy

[Jeff Lockemy (Northrop Grumman Mission Systems)]

I have actually seen Remedy support making a big effort as of late to
improve their service delivery model.

I had a support request in which the support that I received did not quite
meet my expectations.  When I filled out the satisfaction survey, I
reflected my impression of the service.  I was surprised when a Support
Manager contacted me shortly after to see what they could do to get my
impression of Remedy support, and ask for my thoughts on how they better
support me in the future.

The Support Manager indicated that they were aware that they have had some
short falls in support in the past, but that they were really working hard
to identify short-falls, implement improvements, and get things back on
track.  One of the improvements they made is in the initial response that I
receive from Remedy Support on my support request, there will always be a
Support Manager contact for the functional team that is supporting me on
that request.  If at any time I feel that the Technical Support
Representative is not meeting my expectations, she asked that I escalate to
that Support Manager right away.

The old model was to have a specific Support Manager assigned to your
account that you could escalate to.  She said that they went away from that
model, and switched to the Functional Team Support Manager model so that
they better respond to escalations (and implement steps to prevent them)
right at the Functional Team level.

It sounds like Remedy may be making an effort to improve.  I would encourage
anyone that is having support issues to escalate them to the Support Manager
(and secondly their Account Manager) if they are having issues.  Maybe if we
do our part and help them do their part, perhaps Remedy Support will get
back to level we were used to...

Cheers,
Jeff


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David.M Clark
Sent: Tuesday, February 05, 2008 12:01 PM
To: arslist@ARSLIST.ORG
Subject: Re: Company Dropping Remedy

Remedy support was once domestic and outstanding.
Now it is offshored and bad.
To my knowledge, no reduction in the price for that support has been given.
Sounds like bait and switch to me.

I don't care where support is located, but I do care when it isn't any good.

David M Clark
Remedy Programmer/Analyst


 remedy [EMAIL PROTECTED] 2/5/2008 1:22 PM 
BMC has told the VARS that they it is not their intent to approve any
further transfers of Support to the VARS.
   
  Sounds like restraint of trade to me

LJ Longwing [EMAIL PROTECTED] wrote:
  It was within the last few months/turn of the year timeframe...and as we
all
know...you can't go to VAR without permission from mother BMC...so I know it
was authorized by them...:) 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jay parker
Sent: Tuesday, February 05, 2008 11:18 AM
To: arslist@ARSLIST.ORG 
Subject: Re: Company Dropping Remedy

How recent was your switch to GenerationE? We were looking to use a VAR but
were told that BMC recently put major restrictions on them. These
restrictions basically eliminated the VARs form taking away existing BMC
Support customers.

Thank you
Jay
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, February 05, 2008 10:44 AM
To: arslist@ARSLIST.ORG 
Subject: Re: Company Dropping Remedy

Along those same lines, my company recently switched from BMC to GenerationE
and I have been very pleased with their front line support. Prior to this
experience I had never used a VAR and suffered through many of the same
issues I see discussed on the list. I understand that my company saved
money going with the VAR tooso if support cost and lack of support are
the two driving decisions to move off of Remedy...I would definitely
recommend trying to shop some VAR's and see what they would be able to do
for you. 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of James Van Sickle
Sent: Tuesday, February 05, 2008 9:13 AM
To: arslist@ARSLIST.ORG 
Subject: Re: Company Dropping Remedy

James

Out of professional curiosity, has your company already decided on what
their alternative product will be to Remedy? If this decision is not
completely driven by price and still open to potentially saving Remedy, you
may wish to speak with Jorge Batista or Jay Shankar at BMC. They might be
able to assist in resolving some of the issues that brought your company's
management team to their decision. Alternatively, you might also want to
talk to some vendors who offer third-party support services for Remedy.
They might be able to offer Remedy Support at a lower cost than going
directory through BMC, but I have never used such third-party support so I
cannot say for certain. I believe companies like Column IT, Strategic

Re: Strange behavior - ITSM Applications suddenly unlicensed and getting errors left and right

[Jeff Lockemy]

Hi Harry,

 

I saw problems with a server or apps becoming suddenly unlicensed in the
past.  Usually it was because of NIC problems - Remedy could not validate
the MAC of the NIC against to the license keys.  When I fixed the NIC (or
disabled a second NIC that was causing confusion) and restarted ARS the
problem went away.  Some intermittent NIC issues might also explain SQL
errors if the NIC experienced an issue or interruption during a SQL
operation (assuming that your database server is on another box).

 

Not necessarily your problem, but might be a worth a check.

 

Cheers,
Jeff

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Harry Pugh
Sent: Wednesday, January 30, 2008 8:16 PM
To: arslist@ARSLIST.ORG
Subject: Strange behavior - ITSM Applications suddenly unlicensed and
getting errors left and right

 

** 

Hi,

 

To add to the performance problems we've had, I just ran into the strangest
issue over the past 30 minutes. To the best of my knowledge - no changes
have been pushed to production since last Friday (our staging environment
where I do development is completely fine). We're running ARServer 7.1 and
ITSM 7.0.02 patch 6 on SQL 2000 (on separate DB server).

 

I log into Remedy and I go to Incident Management and an error comes up that
says there is an Invalid Object Container and that Incident Management is
not licensed (unfortunately I do not have a screenshot of the error
message). I check the error log file and notice:

 

Wed Jan 30 22:41:28 2008  390603 : Entry does not exist in database (ARERR
302) (repeat 5x above)

Wed Jan 30 22:41:28 2008  390603 : Failure during SQL operation to the
database : Warning: Fatal error 9001 occurred at Jan 30 2008 10:41PM (SQL
Server 21) (ARERR 552)

 

Earlier at 21:54:06, there are several hundred of those Entry does not
exist in database messages followed by the final Fatal Error message.

 

I restart the ARServer service and log back into Remedy - now the Home Page
Quick Links are all jumbled together, unsorted, and missing the application
names. 

 

I'm getting all sorts of active link error messages relating to user
preferences, server entries, and Incident Management not being licensed.
Flashboards were also 50/50 whether or not they showed up or displayed an
ARERROR message.

 

I verified our server licenses and our licenses were still in there (for
ARServer and ITSM). So I go to the Server Info console to turn on logging -
I turn on logging for SQL, API, and THREAD then I log out and back in - now
suddenly everything works fine.

 

I then turned logging off and everything still works fine as of right now.

 

Has anyone ever run into this? Any idea what might have caused it? Why would
turning on logging fix it (or is this just coincidence)?

 

Thanks!

 


American Systems Logo

Mike Pugh

Software Engineer


13990 Parkeast Circle
Chantilly, VA 20151
www.AmericanSystems.com http://www.americansystems.com/ 

phone: (703) 968-5265
mobile: (203) 434-5082
[EMAIL PROTECTED]



Contractor of the Year - 5th Annual Greater Washington Government
Contractor Awards


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OT: Senior Remedy Developer Available

[Jeff Lockemy (Serco North America)]

Hello List Members,

 

I know of a Senior Remedy Developer located in Southern California that is
becoming available work (terms negotiable - short/long term,
consulting/corp-to-corp/w2, local/travel, etc.).  He has some experience
installing and configuring ARS and ITSM 7.x.

 

If you are interested, please contact me off of the list.

 

Kind regards,

Jeff

 


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Re: Alternatives to DSO for Data Transfer

[Jeff Lockemy (Serco North America)]

Hi Axton,

Thank you for the feedback...  We looked into Remedy Encryption, but it
didn't offer a FIPS compliant encryption algorithm, so it was not compliant
with my customer's security requirements.  BMC said that it will likely
offer this level in future releases (not sure if v7 is there yet or not).

Kind regards,
Jeff


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Tuesday, October 02, 2007 7:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: Alternatives to DSO for Data Transfer

STunnel can encrypt any tcp traffic between two machines on a given
port.  Just bear in mind that this is a method of transport relies on
a sort of local proxy manages sessions between both end points.

IPSec is another alternative; it operates at a lower level of the OSI
model and will give you some added benefits depending on your security
paradigm.

Another alternative would be to look into the Remedy encryption
products.  This would in essence do the same thing as STunnel, but
instead of relying on a separate process, it would be native to the
arserver (a plugin or library if you will).  There is also a base
level of encryption that is included in the product.

see http://arswiki.org/wiki/Securing_ARS#Remedy_Encryption_Products

Axton Grams

On 10/2/07, Jeff Lockemy (Serco North America) [EMAIL PROTECTED] wrote:
 Thank you everyone for the suggestions.  The easiest option for us would
be
 doing data transfers over https/443, that's why we mentioned web services.



 However, a colleague of mine mentioned that they investigated using
Stunnel
 (www.stunnel.org), a universal SSL wrapper, to encrypt their DSO
 communications between servers over 443.  I am looking into it, and will
let
 you know how it goes.  If anyone else has done anything else with 443,
 please let me know.



 Cheers,

 Jeff





   _

 From: Action Request System discussion list(ARSList)
 [mailto:[EMAIL PROTECTED] On Behalf Of Jeff Lockemy (Serco North
America)
 Sent: Friday, September 28, 2007 4:27 PM
 To: arslist@ARSLIST.ORG
 Subject: Alternatives to DSO for Data Transfer

 **

 Hello Listers,



 I am trying to find out what solutions are out there that folks might be
 using as an alternate to DSO, to transfer Remedy tickets between Remedy
 servers.



 My customer cannot use DSO due to port and encryption level restrictions.
 Currently, we are using a solution provided to us by another group.  This
 solution uses IBM WebSphere MQ and a product called ARSXML (not be to
 confused with ARXML, ARSXML is a product by N-Tuition, a Remedy partner
out
 of Germany).  This solution has some design pitfalls (on the ARSXML side)
 that are proving to be a challenge to overcome.  So we want to see what
 other options out there might exist.



 One thought that was brought up several years back with this customer was
to
 design and build a solution on Remedy Web Services, transferring tickets
 through SOAP, Mid-Tier to Mid-Tier.  I believe they had a design prototype
 back then, but I was not involved in it, nor does anything exist of it.
Has
 anyone done this, or some other solution that they could share?



 Any ideas or input anyone has is much appreciated...



 Regards,
 Jeff











 Jeff Lockemy

 Remedy Skilled Professional

 Serco North America

 (619) 524-2303

 [EMAIL PROTECTED]











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Re: Alternatives to DSO for Data Transfer

[Jeff Lockemy (Serco North America)]

Thank you everyone for the suggestions.  The easiest option for us would be
doing data transfers over https/443, that's why we mentioned web services.

 

However, a colleague of mine mentioned that they investigated using Stunnel
(www.stunnel.org), a universal SSL wrapper, to encrypt their DSO
communications between servers over 443.  I am looking into it, and will let
you know how it goes.  If anyone else has done anything else with 443,
please let me know.

 

Cheers,

Jeff

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Jeff Lockemy (Serco North America)
Sent: Friday, September 28, 2007 4:27 PM
To: arslist@ARSLIST.ORG
Subject: Alternatives to DSO for Data Transfer

** 

Hello Listers,

 

I am trying to find out what solutions are out there that folks might be
using as an alternate to DSO, to transfer Remedy tickets between Remedy
servers.

 

My customer cannot use DSO due to port and encryption level restrictions.
Currently, we are using a solution provided to us by another group.  This
solution uses IBM WebSphere MQ and a product called ARSXML (not be to
confused with ARXML, ARSXML is a product by N-Tuition, a Remedy partner out
of Germany).  This solution has some design pitfalls (on the ARSXML side)
that are proving to be a challenge to overcome.  So we want to see what
other options out there might exist.

 

One thought that was brought up several years back with this customer was to
design and build a solution on Remedy Web Services, transferring tickets
through SOAP, Mid-Tier to Mid-Tier.  I believe they had a design prototype
back then, but I was not involved in it, nor does anything exist of it.  Has
anyone done this, or some other solution that they could share?

 

Any ideas or input anyone has is much appreciated...

 

Regards,
Jeff

 

 

 

 

 

Jeff Lockemy

Remedy Skilled Professional

Serco North America

(619) 524-2303

[EMAIL PROTECTED]

 

 

 

 

 

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Re: Alternatives to DSO for Data Transfer

[Jeff Lockemy (Serco North America)]

Hi Chad,

We are running SQL Server 2000 with ARS 6.3.  However, my customer just got
ARS 7 approved, so we will be planning an upgrade to SQL Server 2005 with
ARS 7.1.  Not sure what the timing will be at this point for that upgrade.

Thank you for the suggestion.  My customer is a government/defense entity
with strong restrictions for WAN communications.  Getting approval for
replication at the data tier across the WAN would be a challenge, but might
be possible.  To be compliant, we would have to do things like:

1. Put restrictions on the firewall to open the SQL port only between the
trusted server IP addresses
2. Use a FIPS compliant type and level of encryption
3. Do server PKI certificate trusts at both ends
4. Use application authentication

Not sure if SQL Server replication would support things like these, but it
is worth looking into.

Kind regards,
Jeff


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hall Chad - chahal
Sent: Friday, September 28, 2007 5:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: Alternatives to DSO for Data Transfer

What backend database are you running? And what version of ARS?
 
I've been told that either 7.0.1 or 7.1 (can't remember which) will support
transactional replication. So for example you could setup SQL Server
replication on the tables you want to keep in sync. I plan to do this for
our separate reporting server some day. That may not fit your needs if you
only want some transferred and not all. But it should be more efficient and
reliable than DSO if you simply need to copy all ticket data.
 
Web services might work well for you. Although I would worry about how it
would handle high volumes. I haven't been down that road with Remedy's web
services but I've seen others that simply weren't a good fit for high volume
interfaces.
 
Chad Hall
501-342-2650



From: Action Request System discussion list(ARSList) on behalf of Jeff
Lockemy (Serco North America)
Sent: Fri 9/28/2007 6:27 PM
To: arslist@ARSLIST.ORG
Subject: Alternatives to DSO for Data Transfer


** 

Hello Listers,

 

I am trying to find out what solutions are out there that folks might be
using as an alternate to DSO, to transfer Remedy tickets between Remedy
servers.

 

My customer cannot use DSO due to port and encryption level restrictions.
Currently, we are using a solution provided to us by another group.  This
solution uses IBM WebSphere MQ and a product called ARSXML (not be to
confused with ARXML, ARSXML is a product by N-Tuition, a Remedy partner out
of Germany).  This solution has some design pitfalls (on the ARSXML side)
that are proving to be a challenge to overcome.  So we want to see what
other options out there might exist.

 

One thought that was brought up several years back with this customer was to
design and build a solution on Remedy Web Services, transferring tickets
through SOAP, Mid-Tier to Mid-Tier.  I believe they had a design prototype
back then, but I was not involved in it, nor does anything exist of it.  Has
anyone done this, or some other solution that they could share?

 

Any ideas or input anyone has is much appreciated...

 

Regards,
Jeff

 

 

 

 

 

Jeff Lockemy

Remedy Skilled Professional

Serco North America

(619) 524-2303

[EMAIL PROTECTED]

 

 

 

 

 

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Alternatives to DSO for Data Transfer

[Jeff Lockemy (Serco North America)]

Hello Listers,

 

I am trying to find out what solutions are out there that folks might be
using as an alternate to DSO, to transfer Remedy tickets between Remedy
servers.

 

My customer cannot use DSO due to port and encryption level restrictions.
Currently, we are using a solution provided to us by another group.  This
solution uses IBM WebSphere MQ and a product called ARSXML (not be to
confused with ARXML, ARSXML is a product by N-Tuition, a Remedy partner out
of Germany).  This solution has some design pitfalls (on the ARSXML side)
that are proving to be a challenge to overcome.  So we want to see what
other options out there might exist.

 

One thought that was brought up several years back with this customer was to
design and build a solution on Remedy Web Services, transferring tickets
through SOAP, Mid-Tier to Mid-Tier.  I believe they had a design prototype
back then, but I was not involved in it, nor does anything exist of it.  Has
anyone done this, or some other solution that they could share?

 

Any ideas or input anyone has is much appreciated.

 

Regards,
Jeff

 

 

 

 

 

Jeff Lockemy

Remedy Skilled Professional

Serco North America

(619) 524-2303

[EMAIL PROTECTED]

 

 

 

 

 


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Re: OCLARUG

[Jeff Lockemy (Serco North America)]

Hi Katherine,

 

Here is the information (below).

 

Cheers,
Jeff

 

 

 

Hello OC.LA.RUG Members:

 

There is still time to RSVP for the OC.LA.RUG Meeting on August 24, 2007
from 11:30 AM until 2:30 PM.  Please send your RSVP to [EMAIL PROTECTED]

 

The meeting will be held at:

 

Kawasaki Motors Corp., U.S.A.

9950 Jeronimo Road Irvine, Ca. 92618

 

At the end of the meeting I would like to discuss the following with the

group:

 

1.  Frequency of meetings.

2.  Speakers - who would you like to hear from?  What topics are of most
value and interest.

3.  Venues for future meetings.

 

Complete Agenda is as follows:

 

Arrival and Welcome - 11:30 - 12:00

 

Lunch - 12:00 - Hosted by Column Technologies

 

Kelly Heikkila, Director of Product Development for Kinetic Data 12:30 -
2:00

 

Kelly will discuss Kinetic's three latest product offerings which include:

 

Kinetic Request:  A Built-on-BMC Remedy service request management making
your service catalog actionable and giving your customers/employees the
web-based interface they've always wanted to submit requests.

 

Kinetic Survey:  A Built-on-BMC Remedy survey system for timely, rule-based,
actionable surveys from any OOB or custom Remedy application.

 

Kinetic Calendar:  A Built-on-BMC Remedy calendar tool for displaying and
managing any Remedy data in a calendar format -- Change Requests, On Call
Calendars, Process Reviews and more.

 

As a developer, Kelly will discuss how Kinetic Data, approaches development
in Remedy including Remedy UI, Java API, and displaying Remedy data on the
web.

 

As the Director of Product Development for Kinetic Data Kelly's
responsibilities include everything from design work for Kinetic's products,
to debugging active links alongside Kinetic's Remedy developers, to
assisting customers during the implementation of Kinetic's solutions.

Kelly has been developing in Remedy since 2001.  Kelly is also proficient in
HTML, CSS, Javascript, Java and other web technologies.

 

Kinetic Data is one of the largest and most experienced third-party BMC
Remedy software companies in the world. As the only company exclusively
focused on developing BSM and service delivery management (SDM) software
tools specifically for BMC Remedy, Kinetic Data offers the most extensive
portfolio of third-party, built on BMC Remedy packaged BSM applications
available. A BMC Remedy Technology Alliance Partner since 1999, Kinetic Data
has helped nearly 100 Fortune 500 and government customers-including General
Mills, Avon, Intel, 3M, the U.S. Postal Service and the federal Department
of Transportation-implement BMC Remedy BSM software aligned with ITIL best
practices. The company serves customers out of its headquarters in St. Paul,
Minn., and offices in Sydney, Australia.

 

Kinetic believes that great teams produce great products. Kinetic's
developers have user-side production experience, and are ITIL Foundation
certified. Kinetic Data software developers and consultants are trained on
the BMC BSM strategy; maintain up-to-date knowledge on the latest BMC Remedy
products, and each have more than five years of experience implementing BMC
Remedy products. Held in high esteem by the BMC Remedy developer community,
they have early access to beta and new releases of BMC Remedy products.

 

In addition to being an active member of the Help Desk Institute (HDI) and
the IT Service Management Forum (ITSMF), Kinetic Data is also active in
local and regional BMC Remedy User Groups (RUGs).

 

Kinetic Data offers their products through industry-leading BMC Remedy
Resellers. Visit our Reseller page to find one near you.

 

Questions and discussion - 2:00 - 2:30

 

Lunch is provided and there will be a prize drawing at the end of the
meeting.

 

Please R.S.V.P to [EMAIL PROTECTED]

 

 

 

 

 

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Katherine Hoffner
Sent: Friday, August 24, 2007 7:29 AM
To: arslist@ARSLIST.ORG
Subject: OCLARUG

 

** Is anyone going to the OCLARUG meeting today.  If you are,  do you have
the address?  I rsvp'd but never received a response.  Do you think I can
still attend?

-- 
Katherine __20060125___This posting was submitted with
HTML in it___ 


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JOB: Senior Remedy Developer in San Diego

[Jeff Lockemy (Serco North America)]

Good Morning,

 

Serco is looking to add another Remedy Developer to its team.  This is a
regular/full time/exempt position, with full benefits (medical, dental,
vision, life, 401K, vacation, sick time, 10 paid federal holidays, etc).

 

The candidate must be eligible for a government security clearance (this
requires an existing clearance, or U.S. citizenship and a background check).

 

Please let me know if you are interested.

 

Regards,

Jeff

 

 

 

 

Jeff Lockemy

 (619) 524-2642

 mailto:[EMAIL PROTECTED] [EMAIL PROTECTED]

 


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JOB: Urgent Need - Senior Remedy Developer (Full-time/$85-100K Base+Overtime Benefits)

[Jeff Lockemy (Serco North America)]

Good Afternoon,

 

Serco North America has an immediate need for a Senior Remedy Developer, in
San Diego, CA, working for the U.S. Navy.  This is a great opportunity for
the right candidate.  The position requires approximately 5-10% travel, with
trips during the first phase of implementation to Hawaii, Yokosuka (Japan),
Naples (Italy) and Bahrain.

 

The candidate must be eligible for a government security clearance (this
requires an existing clearance, or U.S. citizenship and a background check).
This is a regular/full time/exempt position.  It offers full benefits
(medical, dental, vision, life insurance, 401K, vacation, sick leave,
disability, etc).  The target salary range for this position is $85-100K
annually, with opportunity for overtime compensation.

 

This position is posted on Monster.com and the Serco North America website
(www.serco-na.com).  If you are interested, please see the posting for a
full job description and to apply.  And if I can answer any questions
regarding the position, please email me off of the list.

 

Regards,

Jeff

 

 

 

 

Jeff Lockemy

Technical Director,

Remedy Skilled Professional

(619) 524-2642

 mailto:[EMAIL PROTECTED] [EMAIL PROTECTED]

 


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JOB: Senior Remedy Developer Needed in San Diego, CA

[Jeff Lockemy (Serco North America)]

Good Afternoon,

 

Serco North America has several openings for Senior Remedy Developers, based
out of its San Diego, CA office.  These positions are posted on Monster.com
and the Serco North America website (www.serco-na.com).

 

If you are interested, please see the posting for a full job description and
to apply.  And if I can answer any questions regarding the position, please
email me off of the list.

 

Regards,

Jeff

 

 

 

 

 

 

Jeff Lockemy

Technical Director,

Remedy Skilled Professional

(619) 524-2642

 mailto:[EMAIL PROTECTED] [EMAIL PROTECTED]

 


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RUG: Orange County Los Angeles Remedy User Group Meeting Announcement

[Jeff Lockemy (Serco North America)]

Please join us for the June 2007 OC.LA.RUG Meeting. 

The meeting will be held at: Kawasaki Motors Corp., U.S.A. 
9950 Jeronimo Road Irvine, Ca. 92618 

The meeting time is 11:30 AM to 4:00 PM. 


Agenda is as follows:

Lunch will be 11:30 - 12:15 

Henry Bryson (Rapid Technologies) - 12:30 to 1:45 

Rapid Technologies implements and supports technologies and processes that
provide scalable, adaptable solutions, which improve an organization\'s
Service Support and Delivery efficiencies. As a part of this service
offering, we have developed a process-oriented approach to delivering BMC
software solutions. Our process emphasizes a commitment to assessing client
requirements, developing and implementing a solution tailored to those
requirements, and then partnering with the organization to achieve results.
Rapid Technologies, founded in January of 1996, is headquartered in
Littleton, Colorado with West Coast operations based in Irvine, CA. For more
information about Rapid Technologies, visit www.raptek.com. 

Stan Feinstein (Project Remedies Inc.) - 2:00 - 3:15 

Stan will discuess IT Governance and Resource Management on the AR System:
Managing Proposed Projects and Active Projects (and the Resources Working
Them) through their Whole Life Cycle. 

Questions and discussion - 3:30 - 4:00 

Lunch is provided and there will be a prize drawing at the end of the
meeting. 
  
Please RSVP to [EMAIL PROTECTED]


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RUG: Orange County Los Angeles Remedy User Group Meeting Announcement - June 21, 2007

[Jeff Lockemy (Serco North America)]

Please join us for the June 2007 OC.LA.RUG Meeting. 

The meeting will be held at: Kawasaki Motors Corp., U.S.A. 
9950 Jeronimo Road Irvine, Ca. 92618 

The meeting time is 11:30 AM to 4:00 PM on June 21, 2007


Agenda is as follows:

Lunch will be 11:30 - 12:15 

Henry Bryson (Rapid Technologies) - 12:30 to 1:45 

Rapid Technologies implements and supports technologies and processes that
provide scalable, adaptable solutions, which improve an organization\'s
Service Support and Delivery efficiencies. As a part of this service
offering, we have developed a process-oriented approach to delivering BMC
software solutions. Our process emphasizes a commitment to assessing client
requirements, developing and implementing a solution tailored to those
requirements, and then partnering with the organization to achieve results.
Rapid Technologies, founded in January of 1996, is headquartered in
Littleton, Colorado with West Coast operations based in Irvine, CA. For more
information about Rapid Technologies, visit www.raptek.com. 

Stan Feinstein (Project Remedies Inc.) - 2:00 - 3:15 

Stan will discuss IT Governance and Resource Management on the AR System:
Managing Proposed Projects and Active Projects (and the Resources Working
Them) through their Whole Life Cycle. 

Questions and discussion - 3:30 - 4:00 

Lunch is provided and there will be a prize drawing at the end of the
meeting. 
  
Please RSVP to [EMAIL PROTECTED]


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JOB: Senior Remedy Developer Needed in San Diego, CA

[Jeff Lockemy (Serco North America)]

Good Afternoon,

 

Serco has an opening for a Senior Remedy Developer, based out of its San
Diego, CA office.  This position will be posting tomorrow on Monster.com and
the Serco North America website (www.serco-na.com).

 

If you are interested, please see the posting for a full job description
and/or to apply.  And if I can answer any questions regarding the position,
please email me off of the list.

 

Regards,

Jeff

 

 

 

 

 

 

Jeff Lockemy

Technical Director,

Remedy Skilled Professional

(619) 524-2642

 mailto:[EMAIL PROTECTED] [EMAIL PROTECTED]

 


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JOB: Senior Remedy Developer Needed in Vienna, VA

[Jeff Lockemy]

Good Afternoon,

 

Serco has a job posting for a Senior Remedy Developer based out of its
Vienna, Virginia office (Washington, DC area).  This is an initial 3-6 month
contract position, with potential to go longer or lead into a regular
full-time position.

 

If you are interested, please go directly to the Serco North America website
(www.serco-na.com) to view the full job description and/or to apply.  If you
have questions regarding the position, please email me directly off of the
list.

 

Thank you for your interest.

 

Kind regards,

Jeff

 

 

 

Jeff Lockemy

Serco North America

619.524-2642

 mailto:[EMAIL PROTECTED] [EMAIL PROTECTED]

www.serco-na.com

 

 

Serco, Inc. is an Equal Opportunity Employer


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AD: Two Consultants Available - Asset Manager Senior Remedy Developer

[Jeff Lockemy]

Good Morning Listers, 

 

I have two consultants (an Asset Manager and Senior Remedy Developer) based
in San Diego that will be coming off of a project soon.

 

Both individuals have active secret clearances.  However, they are available
for both government and commercial sector work, short or long-term projects,
and travel or remote support...  Our rates are very competitive and we can
also entertain sub-contracting opportunities.

 

Please contact me off of the list if you are interested.

 

Respectfully,

Jeff

 

 

 

Jeff Lockemy

Serco North America

619.524-2642

 mailto:[EMAIL PROTECTED] [EMAIL PROTECTED]


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Job: Sr. Remedy Developer in San Diego

[Jeff Lockemy]

**



Good 
Afternoon,

Serco is looking 
for a Sr. Remedy Developer to workin San Diego. The ideal candidate 
should be comfortable with the ITSM suite (Help Desk, Change Management and 
Asset Management).An active or recent U.S. Government security 
clearance is also preferred.

If you are 
interested in this position, please let me know and I can send you the full job 
description. This 
is a regular, full-time W2 position. Nosubcontracting, 1099 or 
corp-to-corp please.


Regards,
Jeff



Jeff Lockemy
Serco North America
619.524-2642


http://www.serco-na.com
http://www.serco.com


__20060125___This posting was submitted with HTML in it___