Hi Joel, We designed a solution like this for a customer. We used a standard fax-to-email with/PDF software (Faxback was the one we were looking at) and another program that could be called from workflow that would scan the PDF and yank out the barcode data.
If you contact me off of the list, I can provide you with all of the details, if you are interested. Cheers, Jeff Jeff Lockemy Remedy Software Engineering Northrop Grumman Mission Systems at the Space and Naval Warfare Systems Command (SPAWAR) -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Joel Sender Sent: Thursday, July 24, 2008 8:40 AM To: [email protected] Subject: Fax to Attachment ARSlisters, I was asked this question and drew a blank: We are starting a custom ARS application implementation to replace a current proprietary system. The current system has a faxing functionality we need to be able to duplicate. Unfortunately, we cannot access the current coding because it is proprietary code. The functionality we need to duplicate is: After a requester has created a ARS record, they need to be able to fax a paper copy of a document and have it attached to the ARS record automatically. Today they print a cover sheet that has several barcodes on it, including the request number for the ARS record. They then fax the cover sheet and the document to a fax number and the 'system' reads the faxed barcodes on the cover sheet and attaches the document to the appropriate service request. Our problem is that we have no idea how to build the same capability into a custom ARS application. Does anyone have any ideas? Thanks, Joel ******************************************* Joel Sender, Director of Western Operations QMX Support Services, Inc. www.QMXS.com ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
