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Sent from my iPhone 6 đ > On 26 Mar 2018, at 19:28, Tauf Chowdhury wrote: > > Totally doing this from memory but Iâm pretty sure the reason is that the > query is looking at the product catalog form and timing out. You can try to > be more specific in your query or do some tuning on those tables. > > > Sent from my iPhone > >> On Mar 26, 2018, at 2:03 PM, LJ LongWing wrote: >> >> Well, for #1, you are issuing a query to the db that's not returning in the >> 120 second timeoutfor #2 you are getting disconnected from the >> DBboth scenarios are pointing to a DB that is either overwhelmed, or >> under performing...I would highly recommend working with your DBA to figure >> out what's happening at the DB level first. >> >>> On Mon, Mar 26, 2018 at 11:52 AM, Dinesh Kumar wrote: >>> Hi All, >>> >>> We are facing below issue in our environment which causes a higher impact >>> and Business critical. >>> >>> SRM Fulfillment requests are not getting generated. >>> >>> The requests are getting struck in the CAI Events form in the Running >>> status for all the events (SRM_OUT_RESTART_SR_SUBMIT, TMS_OUT_GET_DATA). >>> We could see that PDTâs are also not getting connected to the Service >>> Requests. (adding screenshot). >>> >>> >>> >>> We are getting time out errors in the plugin and ARERR logs for the certain >>> requests. >>> >>> Error-1: >>> >>> 2018-02-14 09:12:55,772 ERROR [pool-2-thread-4] >>> com.bmc.itsm.cai.filterapi.cai.worker.BaseEventWorker >>> (BaseEventWorker.java:166) - CAI plugin failed to update error code of >>> event:TMHAA5V0GJ3KKAPEER8HBGHK64BVRP. Failed with following exception. >>> ERROR (94): Timeout during database query -- consider using more specific >>> search criteria to narrow the results, and retry the operation; >>> ATVIEUUSMS006:2000 ONC/RPC call timed out >>> >>> Error-2: >>> >>> Wed Feb 14 09:24:49 2018 390627 : The SQL database operation failed. (ARERR >>> 552) >>> Wed Feb 14 09:24:49 2018 ORA-03135: connection lost contact >>> Process ID: 315236 >>> Session ID: 411 Serial number: 60447 >>> Wed Feb 14 09:24:49 2018 lastsql UPDATE T2457 SET >>> C112=';100018;',C5='Remedy Application Service',C6=1518531886 WHERE C1 >>> = 'PDT5704' >>> Wed Feb 14 09:24:53 2018 390627 : SQL database is now available (ARNOTE 592) >>> >>> SRM:ProcessDefinitionTemplate_Base(T2457) is getting locked and we are not >>> able to create any request fulfillment after that. Then we need to >>> manually release. >>> >>> Has one faced this kind of issues. >>> >>> Thanks, >>> Dinesh kumar. >>> >>> -- >>> ARSList mailing list >>> ARSList@arslist.org >>> https://mailman.rrr.se/cgi/listinfo/arslist >>> >> >> -- >> ARSList mailing list >> ARSList@arslist.org >> https://mailman.rrr.se/cgi/listinfo/arslist > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: CMDB extension for Telecom Network
OS3 from Quindell software. eTom compliant. Sent from my iPhone 6 đ > On 19 Jul 2016, at 19:05, Joe D'Souza wrote: > > ** > To the best of my knowledge there isnât a ready made tailored extension to > the classes you are looking for. You would need to custom build these. If I > recall correctly, there used to be a lightweight extension available for > telecom customers to plug into the CMDB in the past but I do not think it was > further developed to incorporate newer classes that surfaced with time in the > telecom market. > > Joe > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Harsh > Sent: Tuesday, July 19, 2016 10:34 AM > To: arslist@ARSLIST.ORG > Subject: Re: CMDB extension for Telecom Network > > ** > Thanks everyone, i checked OS3 extension on BMC site and it doesn't support > version 9. > > Is there any other extension available đ ? or we need to create custom > classes for the same.? > > Regards, > Harsh > > On Tue, Jul 19, 2016 at 3:32 PM, Rick Cook wrote: > ** > We had to build a custom subclass off of Connectivity Segment. > > Rick > > > On Jul 19, 2016 03:07, "Satya Gandhi" wrote: > ** > A look at the screen shots on the Quob Park Os3 Framework looks eerily > similar to Quindell OS3 solution > > Satya > > On 19 July 2016 at 10:19, RĂźdiger Tams wrote: > ** > I think Quindell is now Quob Park... > >> Kelvin Tan Kailun hat am 19. Juli 2016 um 11:06 >> geschrieben: >> >> >> ** >> What about Quindell OS3 Frameworks ? >> >> On Tue, Jul 19, 2016 at 4:51 PM, RĂźdiger Tams wrote: >> ** >> I do not know about an extension of CMDB 9.x for telecommunication CIs from >> BMC... maybe with the ADDM product? >> >> Or maybe this could work...? AFAIK this is (was?) based on BMC Remedy ITSM. >> >> http://www.quobparksolutions.com/solutions/os%C2%B3-frameworks/ >> >> regards >> >> RĂźdiger >> >>> Harsh hat am 19. Juli 2016 um 10:26 geschrieben: >>> >>> >>> ** >>> Hi Everyone, >>> >>> Could you please let me know if there is any cmdb extension available for >>> telecom networks like node, circuit, links etc. for 9.1 version. >>> >>> -- >>> Thanks & regards >>> âHarsh Chaudharyâ >>> "Impatience never commanded success" >>> >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > -- > Thanks & regards > âHarsh Chaudharyâ > "Impatience never commanded success" > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: Anyone else notice this?
By "non-American" spelling, I assume you mean "correct" spelling, e.g. Colour... Regards Great Britain đ > On 28 Oct 2014, at 05:03, Jason Miller wrote: > > ** > For some reason I tend to use Cancelled. There is one other word that I tend > to use the non-American spelling for some reason but I can't seem to think of > it right now. > >> On Mon, Oct 27, 2014 at 5:29 PM, LJ LongWing wrote: >> ** >> Hehehe, we have a custom solution that uses Cancelled, had to look it up to >> see if it was the proper spellinganother one I came up with a few years >> ago was colour, that really threw me for a loop :) >> >>> On Oct 27, 2014 6:02 PM, "Lucero, Michelle" >>> wrote: >>> ** >>> Wow. >>> >>> >>> >>> LJ, I truly believe we would get along great. Those are the kind of things >>> that just stick out to me. Why canât I stop staring at it, now that youâve >>> posted it? ;) >>> >>> >>> >>> Have you noticed that thereâs a mixture of the spelling for Statuses >>> throughout ITSM? >>> >>> ¡ Canceled (American spelling) >>> >>> ¡ Cancelled (British, Canadian, Australian, South AfricanâŚ. >>> spelling). >>> >>> >>> >>> Represents the number of ITSM 8.1.x fields that contain an ENUM value of >>> âCancel%â. I excluded custom forms. >>> >>> VALUE >>> >>> COUNT(*) >>> >>> Cancelled >>> >>> 429 >>> >>> Canceled >>> >>> 69 >>> >>> Cancel >>> >>> 69 >>> >>> Cancellation >>> >>> 15 >>> >>> Canceling >>> >>> 1 >>> >>> Cancelling >>> >>> 7 >>> >>> >>> >>> Thank you, >>> >>> Michelle >>> >>> From: Action Request System discussion list(ARSList) >>> [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing >>> Sent: Monday, October 27, 2014 2:36 PM >>> To: arslist@ARSLIST.ORG >>> Subject: Anyone else notice this? >>> >>> >>> >>> ** >>> >>> Intializing plug-in : ARSYS.AREA.ATRIUMSSO >>> >>> Intializing plug-in : ARSYS.ARF.ATSSOCONFIRMPWD >>> >>> >>> >>> Anyone notice that Initialize is misspelled in these plugin init methods? >>> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >>> >>> This message, and any attachments, is for the intended recipient(s) only, >>> may contain information that is privileged, confidential and/or proprietary >>> and subject to important terms and conditions available at >>> http://www.bankofamerica.com/emaildisclaimer. If you are not the intended >>> recipient, please delete this message. >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Re: When will the full v8 courses be available?
u dont have time for more training ...!  Mark Rushton Stylex I.T Ltd 07930 336843 From: Mike Worts To: arslist@ARSLIST.ORG Sent: Wednesday, 5 December 2012, 9:19 Subject: When will the full v8 courses be available? ** Greetings all,  Does anyone know when the full set of v8 (AR/ITSM/Atrium/SRM etc) course will be available?  Thanks,  Mike.  ITSM 7.6.04 AR 7.6.04 AIX 6.1 Oracle 11g  This email, its content and any files transmitted with it are for the personal attention of the addressee only, any other usage or access is unauthorised. It may contain information which could be confidential or privileged. If you are not the intended addressee you may not copy, disclose, circulate or use it. If you have received this email in error, please destroy it and notify the sender by email. Any representations or commitments expressed in this email are subject to contract. Although we use reasonable endeavours to virus scan all sent emails, it is the responsibility of the recipient to ensure that they are virus free and we advise you to carry out your own virus check before opening any attachments. We cannot accept liability for any damage sustained as a result of software viruses. We reserve the right to monitor email communications through our networks. Arqiva Limited. Registered office: Crawley Court, Winchester, Hampshire SO21 2QA United Kingdom Registered in England and Wales number 2487597 _ARSlist: "Where the Answers Are" and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
Resolved: Web services in ARS 6.3
Hi again I have now resolved the problems I was having here - turned out to be a timing / sequence issue with getting the parent's request id into the child records before the web service was called... Needed to break down the workflow into different phases - doh! The result is now a complex webservice message completed with the parent records then 3 different sets of child records containing lists :) Anyway thanks for all replies. M Mark Rushton Stylex I.T Ltd - Forwarded Message From: Mark Rushton To: arslist@ARSLIST.ORG Sent: Thursday, 11 August, 2011 18:10:52 Subject: Web services in ARS 6.3 Hi All I am trying to consume a complex web service from an external application and supply it with a parent / child response containing a list of items. We have managed to achieve this as incoming web service, i.e. the external application can create multiple rows in Remedy using a single web service call to a Remedy supplied WSDL, but simply reversing the process does not appear to be the solution... We have studied the manuals and are sure we are fully compliant with the list of capabilities and restrictions therein. Has anybody done anything like this with 6.3 (or a later version)? Anyone got any tips or docs to check out? ARS6.3 patch 011 Oracle 9 AIX 5.2 Tomcat Apache 5 TIA Mark Rushton Stylex I.T Ltd ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Web services in ARS 6.3
Thanks Fred I am ok with the how to do it, just puzzled as to why it doesn't work and looking for explanations... I have tried using the parent Request ID and a GUID to make the relationship but am not seeing anywhere (in any logs) that Remedy runs a query to establish the list of child records - it just puts a blank tag in the message! I will keep trying Mark Rushton Stylex I.T Ltd From: "Grooms, Frederick W" To: arslist@ARSLIST.ORG Sent: Thursday, 11 August, 2011 18:29:50 Subject: Re: Web services in ARS 6.3 As long as the external web service WSDL loads into the Filter Set Fields action you should be able to map the root form's items easily. To add a sub form you do the Add button and tell it what field in the sub form is unique as well as what field in the sub form holds the parent form's entry ID. Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mark Rushton Sent: Thursday, August 11, 2011 1:11 PM To: arslist@ARSLIST.ORG Subject: Web services in ARS 6.3 ** Hi All I am trying to consume a complex web service from an external application and supply it with a parent / child response containing a list of items. We have managed to achieve this as incoming web service, i.e. the external application can create multiple rows in Remedy using a single web service call to a Remedy supplied WSDL, but simply reversing the process does not appear to be the solution... We have studied the manuals and are sure we are fully compliant with the list of capabilities and restrictions therein. Has anybody done anything like this with 6.3 (or a later version)? Anyone got any tips or docs to check out? ARS6.3 patch 011 Oracle 9 AIX 5.2 Tomcat Apache 5 TIA Mark Rushton Stylex I.T Ltd ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Web services in ARS 6.3
Hi All I am trying to consume a complex web service from an external application and supply it with a parent / child response containing a list of items. We have managed to achieve this as incoming web service, i.e. the external application can create multiple rows in Remedy using a single web service call to a Remedy supplied WSDL, but simply reversing the process does not appear to be the solution... We have studied the manuals and are sure we are fully compliant with the list of capabilities and restrictions therein. Has anybody done anything like this with 6.3 (or a later version)? Anyone got any tips or docs to check out? ARS6.3 patch 011 Oracle 9 AIX 5.2 Tomcat Apache 5 TIA Mark Rushton Stylex I.T Ltd ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Re: Complex Web Services
Thanks Gidd, I will check it out. Mark Rushton Stylex I.T Ltd From: Gidd Calden To: arslist@ARSLIST.ORG Sent: Tuesday, 28 June, 2011 21:42:01 Subject: Re: Complex Web Services ** Mark, Look at XML Gateway from Java Systems. Here is a link: http://www.javasystemsolutions.com/jss/xmlgateway There is a "viewlet/movie" of this page to give you a feel for how it all works. HTH RegardsâŚGidd Glidden L. Calden BUOYANT SOLUTIONS, INC. âKeeping business afloat ...in a Sea of Solutionsâ Office916.334.0599 FAX916.334.0599 Web http://www.buoyantsolutions.net E-mail mailto:g...@buoyantsolutions.net Please consider the environment before printing this e-mail This message and any attachments are intended only for the use of the addressee and may contain information that is privileged and confidential. If the reader of the message is not the intended recipient or an authorized representative of the intended recipient, you are hereby notified that any dissemination of this communication is strictly prohibited. If you have received this communication in error, please notify us immediately by e-mail and delete the message and any attachments from your system. -Original Message- >From: "Mark Rushton" >To: arslist@arslist.org >Date: 06/28/11 09:35 >Subject: Complex Web Services > > ** > >Hi > > >I am looking for examples of web services (XSD or XML) that can raise multiple >records, e.g. a feeder system user clicks multiple line in their system and >hits >"send to Remedy" - one call to a web service to create a new record in Remedy >for each row in the sending system. > > >At the moment, I have lots of examples but none are really what I am looking >for >or Remedy specific. Yes, I have read the manuals and triued the examples but >still need more input... > > >TIA > > >M > Mark Rushton >Stylex I.T Ltd > > > > _attend WWRUG11 www.wwrug.com ARSlist: "Where the Answers Are"__attend > WWRUG11 >www.wwrug.com ARSlist: "Where the Answers Are"_ > ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
Complex Web Services
Hi I am looking for examples of web services (XSD or XML) that can raise multiple records, e.g. a feeder system user clicks multiple line in their system and hits "send to Remedy" - one call to a web service to create a new record in Remedy for each row in the sending system. At the moment, I have lots of examples but none are really what I am looking for or Remedy specific. Yes, I have read the manuals and triued the examples but still need more input... TIA M Mark Rushton Stylex I.T Ltd ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: "Where the Answers Are"
ARDIFF
Hi Has anyone got a copy of ARDIFF laying around that they could email me? I seem to have lost mine and can't find a download anywhere... TIA M Mark Rushton Stylex I.T Ltd 07930 336843 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
Re: Remedy and Mouse Scrollwheel Question
Sorry guys but you can call me an old git here... (git = english term for a miserable person) but If your clients are using a "standard" corporate desktop, why not design and build the form to fit within that ? I have had to do this numerous times, e.g. standard 17" monitor @ 1024 X 768 resolution - allowing for field changes via workflow (hide / display). Using page fields, etc it is normally possible to avoid scrolling. It is challenging but does make for a happier user in either client at the end of the day. Mark Rushton Stylex I.T Ltd 07930 336843 From: Joseph Kasell To: arslist@ARSLIST.ORG Sent: Thursday, 16 April, 2009 6:27:14 PM Subject: Remedy and Mouse Scrollwheel Question Hello all! I have a Remedy form that is long enough that one needs to scroll down to see the bottom. I can easily use the scrollwheel of my mouse to scroll up and down while in the Admin Tool. Why can't I do the same for that form in the User Tool? We're running ARS 7.0.01 patch 001 on the server and both client tools are 7.0.01 patch 001 as well. Appreciate the help! Joe Kasell Senior Systems Engineer Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
OT: Experienced UK based Remedy developer / support available for immediate start.
Hi listers Just to let you know I am available for any opportunities (contract or permanent) in the UK or Europe - will also consider further afield... CV / Resume available upon request. Thanks. Mark Rushton Stylex I.T Ltd 07930 336843 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Tomcat Settings for ARS 7.1
Don't know if it helps but I have found the only way to make Tomcat run smoothly was to stop / restart it every night (via a unix script) to recover it's memory... Never have problems after that. Maybe this will help in Windows as well...? Mark Rushton Stylex I.T Ltd From: kishorkv To: arslist@ARSLIST.ORG Sent: Thursday, 5 February, 2009 10:12:48 PM Subject: Re: Tomcat Settings for ARS 7.1 When somebody installed midtier with Tomcat, it did not created any shortcuts for monitor, server . I did change the registery but does not look like that is helping. Thanks YHK wrote: > > Go into program files>apache tomcat 5x>monitor tomcat > > this will open the properties dialog > > go to Java tab and set min to 512mb and max to 1536(on Apache for > webserver > you can set up to 2gb) > > from General tab, Stop tomcat and Start > > You maybe crashing due to default JVM max which is way too low, 256mb > > Hope this helps! > YHK > > On Thu, Feb 5, 2009 at 4:34 PM, kishorkv wrote: > >> ** We've just moved to Remedy 7.1 with IIS-Tomcat for Mid Tier. Q1. Where >> I >> can get the Remedy recommended configuration for IIS-Tomcat? Q2. How to >> change the JVM setting for Tomcat? Q3. How to make Tomcat logs timestamp >> along with the log messages. Reason: I see my Tomcat crashing every 2 >> days >> once without any error messages. >> -- >> View this message in context: Tomcat Settings for ARS >> 7.1<http://n2.nabble.com/Tomcat-Settings-for-ARS-7.1-tp2277436p2277436.html> >> Sent from the ARS (Action Request System) mailing list >> archive<http://n2.nabble.com/ARS-%28Action-Request-System%29-f1093659.html>at >> Nabble.com. >> __Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" >> html___ > > ___ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" > > -- View this message in context: http://n2.nabble.com/Tomcat-Settings-for-ARS-7.1-tp2277436p2277631.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Exerienced Remedy Developer available UK
Hi, I am currently looking for a new position, permanent or contract. 10+ years Remedy experience. CV available. Appreciate any info Thanks Mark Rushton Stylex I.T Ltd 07930 336843 mark.rush...@talk21.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
Re: Source Control
Thanks for that. I dont think much will move until next year anyway now and I have already flagged up 6.3 dropping out of support. Mark Rushton IBM Global Services Remedy Engineering & Development Team Carey Matthew Black <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 11/09/2008 15:36 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Source Control Mark, While I do not know this for sure... I have a vague hope that the 7.5 infrastructure will change this topic quite a bit. I am not sure where I think I saw something about it and v7.5 in any BMC documentation. So I might just be extrapolating from the Eclipse features that I know of too. So maybe, since you might have been getting by without it so far... Maybe you should hold off on any such decisions (especially any that would cost you money) until you understand what 7.5 will bring to the table? (January(ish) 2009 is the last date I heard.) I know none of that directly answers the question you asked, but maybe the question you asked could stand to be delayed by 6-9 months? (Assuming time for you to upgrade to 7.5 after it is released. Because you know that 6.3 will fall off the "Supported list" when 7.5 is released.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Thu, Sep 11, 2008 at 10:10 AM, Mark Rushton <[EMAIL PROTECTED]> wrote: > ** > Hi > > I know this is one that goes around the loop time and time again but > > We have been asked to look at Source Control. I know the manuals talk about > Rational & PVCS and I am aware of discussions on SourceSafe but I thought I > would just ask for a quick view from anyone out there using Source Control > as to the pros & cons... > > I am looking for the Product, the platform and any comments you would care > to add. > > > We are on ARS6.3 - all bespoke apps, Oracle 9.2 & AIX5.2 > > TIA > > M > > Mark Rushton > IBM Global Services > Remedy Engineering & Development Team ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Source Control
Hi I know this is one that goes around the loop time and time again but We have been asked to look at Source Control. I know the manuals talk about Rational & PVCS and I am aware of discussions on SourceSafe but I thought I would just ask for a quick view from anyone out there using Source Control as to the pros & cons... I am looking for the Product, the platform and any comments you would care to add. We are on ARS6.3 - all bespoke apps, Oracle 9.2 & AIX5.2 TIA M Mark Rushton IBM Global Services Remedy Engineering & Development Team Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Speed of Data Import
Gavin We have just developed an user bulk updating solution whereby the user attaches a csv file into a standard attachment field on a standard Remedy form and saves a new record. The attachment is saved to the server and the save triggers a command line (Run Process) Import using a shell script (Unix) and a previously created mapping file. The import then populates the target table in Remedy. The benefit is that the mapping file can be set to require (or otherwise) Mandatory fields, update previous records (as is required in our case) or create new entries for each record. As it is a Remedy tool, the usual rules are applied to creating the new records in the target table, i.e. field lengths, types, etc. Hopefully the original CSV file will have been thoroughly checked anyway I have run a couple of thousand records through it, taking a few minutes but I haven't gone to tens of thousands, yet... We are ARS 6.3 patch 23, Oracle 9.2, AIX 5.2 but I am sure there will be a Windows alternative for our shell script... I can give you some details if it would help. Mark Rushton IBM Global Services Remedy Engineering & Development Team Email: [EMAIL PROTECTED] Tel: 01962 822863 Mob: 07930 336843 "Coleman, Gavin" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 29/07/2008 08:50 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Speed of Data Import ** Morning List. I wonder if anyone can give me some advice. We are trying to build a data import facility into Remedy. This will enable users to import .csv files with up to 50,000 records into a staging form. We would like to give the users the ability to validate these records (based on a set of user defined criteria) and then load them into the AST:Configuration Item (CI) form. Here is our current design: Web based tool pushes data in .csv file into Oracle table. Once this is done (50,000 records takes about 8 minutes), it calls a web service which starts up a Remedy API. The API loops round the records in the Oracle table and inserts them into a Remedy form. Validation occurs on this form (E.g. Is Company field Mandatory, Unique or a Primary Key) and using a console, the user is able to insert the records into the AST:Configuration Item (CI) form. This design came about because we are unwilling to provide Administrator Access to our server to allow users to use the Remedy Import Tool. This design works. However, there is a lot of validation going on on the Remedy staging form. This means that to process 10,000 records takes about 2 hours. The validation takes 1.38 seconds per record. If we have a customer wanting to validate 50,000 records daily we are looking at about 10 hours. This is not acceptable. I have a few questions: 1. Is this design the right way to go about this? 2. Has anyone else done anything like this for the amount of records we are talking about? 3. Has anyone got any suggestions to improve the speed (aside from the usual indexes etc)? We could potentially move the validation to the Web side of things (Biz Talk server), but would utilising the API to do a Merge operation significantly help matters? ARS Version 6.3 patch 24 Oracle 9.2 Windows 2003 servers Hope you can help! Thanks, Gavin Coleman Senior Analyst/Programmer Computacenter (UK) Ltd Services & Solutions Hatfield Avenue Hatfield, Hertfordshire, AL10 9TW, United Kingdom T: +44 (0) 1707 631662 E: [EMAIL PROTECTED] W: www.computacenter.com ** COMPUTACENTER PLC is registered in England and Wales with the registered number 03110569. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW COMPUTACENTER (UK) Limited is registered in England and Wales with the registered number 01584718. Its registered office is at Hatfield Business Park, Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW The contents of this email are intended for the named addressee only. It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive mail for the addressee) you may not copy or use it, or disclose it to anyone else. If you receive it in error please notify us immediately and then destroy it. Computacenter information is available from: http://www.computacenter.com ** __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or ac
Re: "Lines of code" in Remedy?
Remedy Developer: "Hang on, I'll get my piece of string" Mark Rushton IBM Global Services Remedy Engineering & Development Team Kaiser Norm E CIV USAF 96 CS/SCCE <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 10/07/2008 15:06 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: "Lines of code" in Remedy? Well I think this points up an major underlying weakness of *all* structured disciplines, be it CMMI, Six Sigma, ISO, or whatever -- it all depends on the people *implementing* the discipline. Unfortunately the world is full of "rules lawyers" who enforce the law not for the intent of the law but by the letter of the law. For example... CMMI implementation person: "It says we need to know how many lines of code are in your Remedy application." Remedy developer: "But Remedy doesn't have 'lines of code.' It's an entirely different development model." CMMI implementer: "We need to know how many lines of code are in your application." Remedy developer: "But I just said..." CMMI implementer: "Are you being difficult?" -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W Sent: Thursday, July 10, 2008 8:38 AM To: arslist@ARSLIST.ORG Subject: Re: "Lines of code" in Remedy? The really stupid thing is that the CMM/CMMI only defines lines of code as a "Suggested" unit of measure. They also include number of objects. >From CMMI for Development v1.2 Examples of size measures include the following: * Number of functions * Function points * Source lines of code * Number of classes and objects * Number of requirements * Number and complexity of interfaces * Number of pages * Number of inputs and outputs * Number of technical risk items * Volume of data * Number of logic gates for integrated circuits * Number of parts (e.g., printed circuit boards, components, and mechanical parts) * Physical constraints (e.g., weight and volume) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Thursday, July 10, 2008 7:54 AM To: arslist@ARSLIST.ORG Subject: Re: "Lines of code" in Remedy? Oh contraire! Since the 1980s?! You'd be shocked. It seems like a biggie with CMM/CMMI organizations. Both Gary (who posted earlier) and I have worked in CMM/CMMI controlled organizations, and evidently lines of code is a big metric within it...at least for some organizations. Although I do definitely agree with you that it's 100% stupid. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Bradford Bingel Sent: Tuesday, April 29, 2003 5:13 PM To: arslist@ARSLIST.ORG Subject: Re: "Lines of code" in Remedy? Geez . . . no one has used the "lines of source code" (SLOC) measurement since the 1980's! It was a poor metric then with monolithic languages (Cobol, Fortran, etc.), and it's an even poorer metric today using object-oriented software and N-tier architectures. But you may still need to provide a valid number. Can anyone from Remedy provide a ballpark SLOC metric by application? -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kaiser Norm E CIV USAF 96 CS/SCCE Sent: Wednesday, July 09, 2008 9:36 AM To: arslist@ARSLIST.ORG Subject: Re: "Lines of code" in Remedy? Hmmm...Depending entirely on what they want this number for, I would probably recommend not giving them a number. Many organizations nowadays are foolishly using number of lines of code as a benchmark for the complexity of an application. If an app is more than X number of lines of code is very complex...and then management starts asking questions like, "Why is that code so complex? Perhaps we should optimize it? Is there a commercial solution available to replace that inordinately and thus expensive-to-maintain application?" In short, if you give them a number (based on code objects or lines in a def or whatever), that number isn't going to be right. It might be good to make them go away, but they may later use that bogus info to make some sort of executive decision, which may end up putting your app and possibly YOU on the chopping block. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Lammey, Peter A. Sent: Wednesday, July 09, 2008 11:30 AM To: arslist@ARSLIST.ORG Subject: Re: "Lines of code" in Remedy? ** Maybe the answer to that would be if you exported all your workflow into a def file an
Re: Escalations crashing server....
Chandru These were existing Escalations imported to the server. I have been able to modify them for change of WSDls. Yes I can call the WS using soapUI. Unfortunately we are still running 6.3 so I am not sure the same hot fix will apply but I am now at the stage where I am going to have to log a call with BMC :( Thanks M Mark Rushton IBM Global Services Remedy Engineering & Development Team Email: [EMAIL PROTECTED] Tel: 01962 822863 Mob: 07930 336843 Chandre Gowda <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 01/05/2008 17:01 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalations crashing server ** Mark, Were these escalations built newly, or were they existing prior. Also are you able to invoke the WS with a SOAP tester ? We faced similar issues with ARS 7.0.1 patch 6 while integrating with Businessware. The server used to crash without any information in the logs, remedy acknowledged it as a bug and gave a hotfix. Cheers, Chandru On Thu, May 1, 2008 at 10:50 AM, Mark Rushton <[EMAIL PROTECTED]> wrote: ** Hi Guys I am having some problems with escalations calling web services As soon as they are enabled they crash arserverd!!! Running :- ARS 6.3 patch 23 AIX5.3 Oracle 9.2 This escalation is calling an external (to the company lan) web service but I am having a similar problem with another one calling an internally hosted service. Initially I thought it was all Escalations but have narrowed it down to those that are either calling a web service directly or setting a flag for a filter to call a web service. This is happening on a new server that was cloned - I have had some issues with this anyway I have run every single log I can think of but still found nothing Where else can I look? Anyone got any ideas please? Cheers Mark Rushton IBM Global Services Remedy Engineering & Development Team Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Escalations crashing server....
Fred We are running Java 1.4. armonitor.conf has this entry - "/usr/ar63/bin/arplugin -s bcemremtest1 -i /usr/ar63" and on startup I get "Loaded Web Services plugin properly" message Should I be looking elsewhere for confirmation? Cheers M Mark Rushton IBM Global Services Remedy Engineering & Development Team Email: [EMAIL PROTECTED] Tel: 01962 822863 Mob: 07930 336843 "Grooms, Frederick W" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 01/05/2008 19:53 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalations crashing server ** What java version is the Server running? And when starting up the server does the libwebservice plugin load? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Thursday, May 01, 2008 10:26 AM To: arslist@ARSLIST.ORG Subject: Re: Escalations crashing server Crashes as soon as the filter runs on Modify I will do it again with more logs on. M Mark Rushton IBM Global Services Remedy Engineering & Development Team "Grooms, Frederick W" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 01/05/2008 16:12 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalations crashing server On the Escalations that just set a flag... What happens if you set the flag in the User Tool (With all logs on in the User Tool)? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Thursday, May 01, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: Escalations crashing server Hi Guys I am having some problems with escalations calling web services As soon as they are enabled they crash arserverd!!! Running :- ARS 6.3 patch 23 AIX5.3 Oracle 9.2 This escalation is calling an external (to the company lan) web service but I am having a similar problem with another one calling an internally hosted service. Initially I thought it was all Escalations but have narrowed it down to those that are either calling a web service directly or setting a flag for a filter to call a web service. This is happening on a new server that was cloned - I have had some issues with this anyway I have run every single log I can think of but still found nothing.... Where else can I look? Anyone got any ideas please? Cheers Mark Rushton IBM Global Services Remedy Engineering & Development Team __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Escalations crashing server....
Crashes as soon as the filter runs on Modify I will do it again with more logs on. M Mark Rushton IBM Global Services Remedy Engineering & Development Team "Grooms, Frederick W" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 01/05/2008 16:12 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Escalations crashing server ** On the Escalations that just set a flag... What happens if you set the flag in the User Tool (With all logs on in the User Tool)? Fred From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Thursday, May 01, 2008 9:51 AM To: arslist@ARSLIST.ORG Subject: Escalations crashing server Hi Guys I am having some problems with escalations calling web services As soon as they are enabled they crash arserverd!!! Running :- ARS 6.3 patch 23 AIX5.3 Oracle 9.2 This escalation is calling an external (to the company lan) web service but I am having a similar problem with another one calling an internally hosted service. Initially I thought it was all Escalations but have narrowed it down to those that are either calling a web service directly or setting a flag for a filter to call a web service. This is happening on a new server that was cloned - I have had some issues with this anyway I have run every single log I can think of but still found nothing Where else can I look? Anyone got any ideas please? Cheers Mark Rushton IBM Global Services Remedy Engineering & Development Team __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Escalations crashing server....
Hi Guys I am having some problems with escalations calling web services As soon as they are enabled they crash arserverd!!! Running :- ARS 6.3 patch 23 AIX5.3 Oracle 9.2 This escalation is calling an external (to the company lan) web service but I am having a similar problem with another one calling an internally hosted service. Initially I thought it was all Escalations but have narrowed it down to those that are either calling a web service directly or setting a flag for a filter to call a web service. This is happening on a new server that was cloned - I have had some issues with this anyway I have run every single log I can think of but still found nothing Where else can I look? Anyone got any ideas please? Cheers Mark Rushton IBM Global Services Remedy Engineering & Development Team Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Import - problems with def file
So far I have been getting the error on everything EXCEPT a new test form I put on the server So I am coming to the conclusion that the error is due to the current system being refreshed onto this box from another one... we seem to have compounded the issue. I am now importing by type, e.g. forma the menus, the filters etc. I am still getting the error message but everything apears to be loading and is ok when I check it out on the target box... I still want to get to the bottom of this as I will need to get this stuff back into production at some point. M Mark Rushton IBM Global Services Remedy Engineering & Development Team Email: [EMAIL PROTECTED] LJ Longwing <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 29/04/2008 14:45 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Import - problems with def file ** We had this problem for a LONG time with a release we were working withafter extensive troubleshooting I determined that it was an issue with two of our Filters that both had web service calls in them that the import didn't seem to likeI found that if I imported everything in my def except the Filters, I wouldn't get the error, I even had a list of which filters had been added to the def when it started, if I imported everything except those, I didn't get the error, if I imported just those, I didn't get the error, but if I imported some combination of filters (never was able to quite determine the exact mix) then I got that error, but unlike you, I was never able to determine any problems associated with the error, so I eventually ignored it and never saw an adverse reaction from the system...I'm curious if you are able to replicate the same thing (skip the filters and see if you get errors, then try just portions at a time to see if the portions import properly) From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Mark Rushton Sent: Tuesday, April 29, 2008 6:48 AM To: arslist@ARSLIST.ORG Subject: Import - problems with def file ** Hi Listers Got a new one on me I am having some problems moving work from a development server to test servers and am looking for some advice as I have never seen this before I have raised an issue with BMC but have no response as yet. I have alos combed through all the manuals, KBs, archvies etc but none of the possible solutions seems to work. I am taking a def file from my dev box (Arserver 6.3 patch 23, Oracle 9.2 on AIX 5.2) and trying to load it to either a cloned box (cloned from this one) as a refresh or back onto itself after this box has been refreshed from the production environment but I am getting the same error in each scenario. The export runs ok but when I try and import (in place) any object, (forms, menus or workflow - makes no difference) I get a message :- "bad value index - filter api: ARERR 402" and the load fails or it loads but the forms then have problems like missing table fields etc There is no clue in any of the logs as to what this is referring. I have cleared the ardb.conf file which did have an entry relating to an old index. I then restarted Remedy and took a new def but get the same result... Has anyone seen this before or can offer any insight into what I should be looking at / for ? Is it a problem with Remedy indexes or with the database somewhere? Is it really an API issue and do I need to repair the installation? All help greatly appreciated. Thanks in advance. Mark Rushton IBM Global Services Remedy Engineering & Development Team Email: [EMAIL PROTECTED] Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Import - problems with def file
Hi Listers Got a new one on me I am having some problems moving work from a development server to test servers and am looking for some advice as I have never seen this before I have raised an issue with BMC but have no response as yet. I have alos combed through all the manuals, KBs, archvies etc but none of the possible solutions seems to work. I am taking a def file from my dev box (Arserver 6.3 patch 23, Oracle 9.2 on AIX 5.2) and trying to load it to either a cloned box (cloned from this one) as a refresh or back onto itself after this box has been refreshed from the production environment but I am getting the same error in each scenario. The export runs ok but when I try and import (in place) any object, (forms, menus or workflow - makes no difference) I get a message :- "bad value index - filter api: ARERR 402" and the load fails or it loads but the forms then have problems like missing table fields etc There is no clue in any of the logs as to what this is referring. I have cleared the ardb.conf file which did have an entry relating to an old index. I then restarted Remedy and took a new def but get the same result... Has anyone seen this before or can offer any insight into what I should be looking at / for ? Is it a problem with Remedy indexes or with the database somewhere? Is it really an API issue and do I need to repair the installation? All help greatly appreciated. Thanks in advance. Mark Rushton IBM Global Services Remedy Engineering & Development Team Email: [EMAIL PROTECTED] Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: Interview questions
yeah, thats all very well but would you want to tell a ninja that his/her code was wrong ? !!! Mark Rushton IBM Global Services Remedy Engineering & Development Team Axton <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 20/02/2008 01:59 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** Well put. Axton On Feb 19, 2008 8:12 PM, William H. Will Du Chene <[EMAIL PROTECTED]> wrote: Bah! If I am interviewing someone (and there have been a few choice occurances of this in the past which were against my will and my manager had to drag me from my console sessions, kicking, screaming, and clawing cube walls the entire distance to the conference room) I am not looking for what they have done in the past, what books they read, what animals might be on the cover of books, or what degree the person has. When you think about it, these criteria are positively useless. Using the above, the interviewee might well 1.) have seen the books in passing and be able to identify them, 2.) might copy someone elses design concept (what if it is patented, or confidential?), or 3.) have a degree (or not have one at all) in one field, but have been subverted into working with the platform of choice at some point and been doing so for some time. (I once knew a talented AR System developer who was nuts about the product and was darn good with it, but had a Phd in Theoretical Mathmatics. He'd teach an occasional class at a college when time permitted as well. Go figure.) So - you see, most of the criteria that get used so often are - IMHO - bunkus. An ideal candidate is one that is a passionate person; who is not just fond of a platform or a technology, but rather is obsessed with it. A candidate must be willing to learn; to go to bed at night with the technical manual and wake up in the morning with the zipper-like seam across their forehead because they fell asleep face-first on the manual. I don't want someone that is able to recite back what they learning sitting in a classroom at some training center and thinks that it's "cool" because they now have a cute little cert sitting in a frame on their cube wall. If I were to pick, I'd want the person that gets a smile on their face about the technology, the one that one legs starts jumping up and down when they're talking about the platform, and the one that the heart rate starts to pick up when you show them the latest version of the software. The whole point is not what you know - it's what you can do with that which you do know. I'd hire the person that has notes scribbled all over the manuals, and keeps crib notes stashed in his/her pocket written on napkins and bubble-gum wrappers or a "code book" (a book where random ideas about system design are sketched out), and I would more than likely file-thirteen the resume of the canidate that has all of the certs, and a zillion years of experience with whatever it is that your working on. Why you may ask? Simple. There is no room in a small cube for an ego that has been developed to such an extent, nor is there an allowance in a budget for the salary that is demanded. Most really good developers are forged in the fires of code, learning, and tribulation - not stamped from a mold, prepackaged and shrink-wrapped for sale. C'mon, you know that this is a fact... How many of us got up one day when were kids and said, "I wanna grow up to be an AR System developer?" I'd wager that the answer is - ahem - none. We all got drafted. If you're hiring for a position, more than likely you want someone that is going to do the job (maybe the candidate might not be able to at first, and would require some training or getting their hands wet with the technology first), someone who will be obsessed about it, and not someone who is going to cost you a few hundred an hour with perks and travel expenses. You want someone that you can drop into the desert of a server room one day, and the next day when you check on 'em, you can see that they are dug in, got a suntan, a water reservoir, and have some sort of meat cooking over a BBQ spit, rather than finding that your million dollar candidate is parched from calling for room service and looking for the butler. Hire ninjas with very little or nothing to lose, not samurai that come from the court with vast tracts of assets. Just my thoughts... Offered humbly... > Best question I ever got as a developer was a request for me to design a > Car > > Of course the interviewer was looking to see if I'd ask questions about > the > type of Car, Usage, etc > > If I had just designed it as I wanted, I'd be back in Ohio! > > Warren > -- - Will Du Chene -
Re: Interview questions
Dang - 10 years on and still cant answer some of these...!!! Mark Rushton IBM Global Services Remedy Engineering & Development Team Marc Simmons <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 19/02/2008 13:55 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: Interview questions ** 1. What is the primary table in the AR System data dictionary? 2. How does the AR System manage the data you see in Remedy Forms? 3. Without using DSO or EIE, what are your thoughts for providing a 'STANDARDIZED' methodology for interfacing/integrating with Remedy applications. This customer was actually looking to use C.I.M. or some other open standard solution to interface with Remedy maybe a good discussion for the list!!! 4. How do you trouble shoot AR System server outages to restore access to the system? 5. How does mid-tier work and where does it fit in the client server architecture? 6. Describe how filters work? They were actually looking how filters work in different phases... which led to the next question. 7. Can you force a filter to fire all actions in the first phase? 8. List all of the possible uses for guides. They were looking for walking tables. These are all pretty simple questions. I also get some questions about turning on/off server features using the configuration files (ar.conf/ar.cfg). Hope this helps some, Marc On 2/19/08, Remedy Service Desk <[EMAIL PROTECTED]> wrote: ** Hi All, Hope you are doing well, can I request for Remedy Interview questions? Thanks Service Desk __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ -- Marc Simmons Remedy Administrator "Everyday above ground is a good day... the rest is a choice!" __Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" html___ Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: How to Document Workflow?
Isn't this what ArInside does? Mark Rushton IBM Global Services Remedy Engineering & Development Team Carey Matthew Black <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 11/01/2008 11:50 Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject Re: How to Document Workflow? Brian, I have not spoke much about this... and if there were interest I guess that could change I started a project a few years ago with the following goals: 1) Do what ARSDocs does, but without the hours of processing time it takes between "Oh I need to know" and "Ding. Your files are built." 2) Do what ARSDocs does, but not use ARSPerl 3) Do what ARSDocs does, but be more customizable to the end user without "programming knowledge" I got stuck with my approach do to some technical bumps that I have not had time to fix, but it works. Long story short I put together a JSP/Servlet based web application that takes an ARS XML def file and produces lists/pages of the details of the objects. I can not say that the application is "easy to setup", or that it is more than at an alpha stage... but if anyone is interested... I think I could find a place to publish it and give you a shot at helping me figure out what needs fixed first. Mostly performance issues with parsing XML. :) It should work on any Mid-Tier compatible web server, but currently does not use any BMC API code. Maybe some day it will, but not yet. As a quick idea of what it can do For a given XML file... Objects All Forms Form_Permissions Views Fields Active Links Filters Escalations Containers Menus Actions All only_ActiveLinks only_Macros only_Filters only_Escalations only_Messages only_Notifications only_RunProcess Hide/show based on (Enabled/Disabled/Both) objects in all lists. Link from a field in a Set field action to all other workflow that references that field. (According to the XML file that is being processed.) Then each of those "list pages" has links to other detail pages... and so on .. and so on... Note: Their are likely v6.3 and v7.1 XML changes that need to be adjusted for still, but I started this in v5.1.2 so that should be no surprise. :) A word of caution... I doubt this will work with large ARS applications. ( The xml file is just to big to process exactly this way. Your Servlet container settings may need to be adjusted (max ram = 5 x appears to be a good starting point.) So YMMV. But if there is interest I think I could publish it and see if anyone out there would be willing to help improve it too. (The offer/request for help is not limited to Brian.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap Pick two. On Jan 10, 2008 12:15 PM, Sokol, Brian <[EMAIL PROTECTED]> wrote: > ** > > Hi Rick, > > Manual would be ok. I want to take all the AL and filters for an app (based > on a prefix) and output that info to a doc(word, html, pdf). I want to see > what triggers all the workflow and all it's actions. > On 1/10/08, Sokol, Brian <[EMAIL PROTECTED]> wrote: > > ** > > > > > > Are there any tools for documenting specific Remedy workflow? > > > > Brian Sokol > > Manager, Desktop Services > > Scholastic Inc. > > 557 Broadway > > NY, NY 10012 > > (212) 343-6494 > > http://www.Scholastic.com ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are" Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Need to authenticate to consume an external webservice....
Hi I need to consume an external webservice via their WSDL. I can successfully use WGET from the unix server with the following config: http://login:[EMAIL PROTECTED]:port/path/wsdl BUT this does not work to load the wsdl in the Remedy admin tool. I have scoured all the docs, KB article and archives I can find but the only option seems to be for the supplier to add the authentication to their soap headers... However, this may be after it is actually required, i.e. the login is for the server connection on the VPN... Has anyone got any experience of this type of connection that they can share. Much appreciated. M Mark Rushton IBM Global Services Remedy Engineering & Development Team Email: [EMAIL PROTECTED] Tel: 01962 822863 Mob: 07930 336843 Unless stated otherwise above: IBM United Kingdom Limited - Registered in England and Wales with number 741598. Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: "Where the Answers Are"
Re: T-SQL(Sybase) code to convert EPOCH (remedy) integer to date format and vice versa
Steve
Don't have anything for Sybase but this is what we have as an Oracle
function:-
CREATE OR REPLACE FUNCTION Ds ( in_date NUMBER ) RETURN DATE IS
wrk_number NUMBER;
wrk_date DATE;
wrk_month VARCHAR2(3);
wrk_year VARCHAR2(4);
march_sunday DATE;
oct_sunday DATE;
BEGIN
IF in_date IS NULL THEN
RETURN NULL;
END IF;
wrk_date := TO_DATE('01-JAN-1970 00:00:00', 'DD-MON- HH24:MI:SS');
wrk_date := wrk_date + (in_date/86400);
wrk_month := TO_CHAR(wrk_date, 'MON');
wrk_year := TO_CHAR(wrk_date, '');
wrk_number := 31;
march_sunday := NULL;
WHILE march_sunday IS NULL AND wrk_number > 0 LOOP
IF TO_CHAR(TO_DATE(TO_CHAR(wrk_number)||'-MAR-'||wrk_year,
'DD-MON-'),
'fmDY') = 'SUN'
THEN
march_sunday :=
TO_DATE(TO_CHAR(wrk_number)||'-MAR-'||wrk_year||' 02',
'DD-MON- HH24MISS');
ELSE
wrk_number := wrk_number - 1;
END IF;
END LOOP;
wrk_number := 31;
oct_sunday := NULL;
WHILE oct_sunday IS NULL AND wrk_number > 0 LOOP
IF TO_CHAR(TO_DATE(TO_CHAR(wrk_number)||'-OCT-'||wrk_year,
'DD-MON-'),
'fmDY') = 'SUN'
THEN
oct_sunday :=
TO_DATE(TO_CHAR(wrk_number)||'-OCT-'||wrk_year||' 02',
'DD-MON- HH24MISS');
ELSE
wrk_number := wrk_number - 1;
END IF;
END LOOP;
IF wrk_date BETWEEN march_sunday AND oct_sunday THEN
wrk_date := wrk_date + (1/24);
END IF;
RETURN wrk_date;
END;
/
Mark Rushton
IBM Global Services
Remedy Engineering & Development Team
Email: [EMAIL PROTECTED]
Tel: 01962 822863
Mob: 07930 336843
Steve <[EMAIL PROTECTED]>
Sent by: "Action Request System discussion list(ARSList)"
17/10/2007 11:08
Please respond to
arslist@ARSLIST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
T-SQL(Sybase) code to convert EPOCH (remedy) integer to date format and
vice versa
**
Hi All,
I tried searching the archive before I posted a mail, but did not get any
relevant threads.
Is there any T-SQL (Sybase) code to
1) Convert from remedy/epoch time (ex:1137126330) to actual date/time ex:
(13/01/2006 09:55:30) and
2) Vice versa?
Thank you.
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it___
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Registered office: PO Box 41, North Harbour, Portsmouth, Hampshire PO6 3AU
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