Re: Adding Menus to AST forms

[P Romain ARSlist]

These fields are attributes in the CMDB.

 

I'd suggest adding $NULL$ menus to the fields via the class manager or CMDB
driver then use active link(s) on the AST form(s) to add the menu(s) you
need.

 

If you later change your mind about the menus, or change the menu names,
then you then only need to modify workflow, not CMDB attributes.

 

BTW, I found during an upgrade from CMDB 2.1 to 7.6 that $NULL$ menus I'd
added to these attributes were removed so be prepared to re-apply this
change if you ever version-up.

 

Cheers

 

Peter

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rick Cook
Sent: 03 May 2010 20:22
To: arslist@ARSLIST.ORG
Subject: Re: Adding Menus to AST forms

 

If you added those fields to the attributes list in Base_Element, could you
then add the menu to the field at that level and have it filter down?

Rick

  _  

From: Thad K Esser  

Date: Mon, 3 May 2010 12:16:55 -0700

To: 

Subject: Adding Menus to AST forms

 

** 
Hi, 

I'd like to add a menu to the Floor and Room fields on all the AST forms in
Asset Management (ITSM 7.0.3, ARS 7.1, CMDB 2.1).  Short of opening every
form, and adding the menus, is there an easier way?  Those fields don't
already have any menu (not even a null menu), so I can't use an active link
to attach them.  (the menus have already been created for something else) 

Thanks,
Thad Esser
Remedy Developer 

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Re: white paper "AR Server in a clustered server envir onm ent"?

[P Romain ARSlist]

Can I ask why you want to use a Windows cluster?

 

We have one running (ITSM 7, CMDB 2.1) but since one server is always off
(as far as Remedy is concerned) it seems like a waste of a computer.

 

We are soon to remove the cluster and replace it with a server group so that
both computers can be used together to improve performance.

 

Cheers

 

Peter

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of David Morgan
Sent: 03 May 2010 05:30
To: arslist@ARSLIST.ORG
Subject: white paper "AR Server in a clustered server envir onment"?

 

** 

Hi Fellow Listers

 

Does anyone have any experience in setting up ARS 7.5/CMDB+ITSM7.6 on a
windows cluster. We are using 2008 server. 

 

Alternatively, does anyone have the white paper called "AR Server in a
clustered server environment"? I searched all over the BMC support site +
communities and only found Kelly Deavers excellent presentation, which
unfortunately does not cover clusters. 

 

Thanks in advance. 


-- 
Regards

Dave Morgan

http://uk.linkedin.com/in/dmorga2

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Re: How to accurately test fail-over

[P Romain ARSlist]

Have you tried turning on the server group logs?

It's a while since I did this but I seem to remember that if the server
group is set up correctly then you see the lower processes going to sleep on
the lower ranked servers. You can also see the polling between servers
checking that processes are running. You then see the effect of shutting a
server down in the logs of the other server(s).

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Abdo
Sent: 16 April 2010 23:21
To: arslist@ARSLIST.ORG
Subject: Re: How to accurately test fail-over

Thank you for Lyle your assistance

Respectfully;
William Abdo
Sent from my TreoT Pro 

-Original Message-
From: Lyle Taylor 
Sent: Friday, April 16, 2010 5:31 PM
To: arslist@ARSLIST.ORG 
Subject: Re: How to accurately test fail-over

All processes in the server group should be running at all times.  Nothing
will start automatically.  As I understand it, the way the server group
works is that the backend process apps (e.g., e-mail) will stay awake but in
a standby state.  They periodically poll the database to see if they need to
take over.  If they do, then they start processing until the primary becomes
available again.

If you didn't have the Server B processes running, then you need to start
them.  If you did have them running, then I still question your server group
configuration - perhaps the server settings (do both servers know that they
belong to a server group?).

Lyle

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Abdo
Sent: Friday, April 16, 2010 3:28 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to accurately test fail-over

Thank You Lyle,
We have the ranking configured to A as 1 and B as 2.
We shut down server A and it did not fai

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Re: CMDB 7.6 Requires Flash on the Mid-Tier Web server?

[P Romain ARSlist]

The installation guide for Atrum 7.6 only tells you that clients need flash.

I've done a number of installs and have only installed flash on the clients.

I've no explanation for your experience though!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
Sent: 09 April 2010 16:46
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 7.6 Requires Flash on the Mid-Tier Web server?

That's what would be logical, but I went from not being able to load the CI
Viewer or the Atrium Core Console to being able to load it at the same time
Flash was installed on the server's browser.  I told BMC support about this,
and they seemed completely uninterested in pursuing it further or giving me
an explanation of whether it was normal or not.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Peter Romain
Sent: Friday, April 09, 2010 9:54 AM
To: arslist@ARSLIST.ORG
Subject: Re: CMDB 7.6 Requires Flash on the Mid-Tier Web server?

You don't need flash on the mid-tier server itself, just on all the
clients that will access the Atrium Core Console.

> We are looking at upgrading to this and run a linux shop.  How have people
> worked with/around this for linux (with Tomcat)?
>
> Anne Ramey
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Tommy Morris
> Sent: Thursday, April 08, 2010 5:10 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: CMDB 7.6 Requires Flash on the Mid-Tier Web server?
>
> **
> The new Flex forms require flash on your mid-tier server. You can still
> access the old CMDB:Console form via the Object List.
>
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn
> Sent: Thursday, April 08, 2010 3:58 PM
> To: arslist@ARSLIST.ORG
> Subject: CMDB 7.6 Requires Flash on the Mid-Tier Web server?
>
> **
> This may be more of a solution without a question anymore, but I just
> upgraded to CMDB 7.6 Patch 1 from 2.1.  The CI Viewer and Atrium Core
> Console didn't work at all, and I couldn't find anything wrong.  My
> coworker was also testing it, and wanted to see if it worked locally on
> the Mid Tier server.  It didn't, and he had to install Flash.  Once it was
> installed on the server, we were able to see the Atrium Console and the CI
> Viewer.  That's pretty weird and BMC didn't provide an explanation for
> this, but if you're going through an upgrade like I did and you have
> issues, you may want to try installing Flash.  This was on Windows, so I
> don't know if you would run into the same issue on Unix and if so, whether
> or not this would fix it.
>
> Thanks,
>
> Shawn Pierson
> Remedy Developer | Southern Union
>
>
> Private and confidential as detailed
> here. If you cannot
> access hyperlink, please e-mail sender.
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Re: Problem while creating Asset forms

[P Romain ARSlist]

Personally I've never had any good experiences with the sync functionality.

 

What I've done is to export the asset form of the super class to an xml file
then edit the about 5 attributes in the xml to make it specific to the new
class.

 

Then import the xml file and share all the super class workflow with it.

 

After that add any new attributes for the  new class.

 

Cheers

 

Peter

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of SriSamSri Appecherla
Sent: 27 February 2010 18:41
To: arslist@ARSLIST.ORG
Subject: Problem while creating Asset forms

 

** 

Hi All,

 

I installed CMDB 7.5 recently and then updated it with patch 3. When I
create a new class, though the CMDB form gets created properly, when I
update the Asset UI for Asset forms to get created, the Asset form gets
created but the layout is improper and many fields are missing on the asset
form. Can anybody please tell me what could be the reason? I checked the
CMDBSynchronizationUI log but it has no errors related to this. However, the
log shows errors regarding creation of CMDBRowLevelSecurity,
CMDBWriteSecurity and DSOUnique fields.

 

ARS 7.5 (server group member), CMDB 7.5, Sun Solaris 10 platform, Oracle 11g
DB

 

I tried the above process on Primary server.


Regards,
SriSamSri Appecherla
Mobile# +91 988 480 4001

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Re: Topology Dataset Discovery 1.6

[P Romain ARSlist]

What exactly is your colleague trying to achieve by manually updating CIs in
the topo dataset?

 

CIs are created in this dataset by the discovery tool when they are first
discovered.

 

The discovery tool has a policy to deal with CIs that it once discovered but
which it now no longer finds.

 

The default is that if a CI is not found for three consecutive scans then
the CI is soft deleted in the CMDB during synchronisation.

 

When a CI is soft deleted all relationships are also soft deleted. This is
happening when your colleague updates the CIs manually.

 

The errors you are getting may be because the discovery tool has found a new
child CI related to one that your colleague has manually deleted.

The sync process will create the new child CI and then try and create the
relationship.

Because the parent is soft deleted you will get the error.

 

The solution is for the topo dataset only to be updated by the discovery
tool.

 

Cheers

 

Peter

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Kathy Morris
Sent: 22 February 2010 19:28
To: arslist@ARSLIST.ORG
Subject: Re: Topology Dataset Discovery 1.6

 

** 

I have not had problems with RE either.  I am totally supportive of using
RE.  

We are migrating onto another Remedy new system, which will be designed
better.

 

If you wanted to mark an asset as soft delete (MarkAsDeleted) - where would
you do this?

CMDB Asset? another dataset?

 

-Original Message-
From: Roger Justice 
To: arslist@ARSLIST.ORG
Sent: Mon, Feb 22, 2010 1:31 pm
Subject: Re: Topology Dataset Discovery 1.6

You have most of the concept. No you cannot go into the TOPO dataset and set
the entry as marked as deleted since the TOPO API call was not written to
allow for this to work. I have worked with the RE since version 2.0 and have
not had any problems. I would impress on the developer that you are working
with that BMC Support will not support the population by scripts and when
they want to upgrade to Atrium Core 7.5 or later and want to use the
normalization engine they will have more problems. 
 
-Original Message- 
From: Kathy Morris  
To: arslist@ARSLIST.ORG 
Sent: Mon, Feb 22, 2010 1:23 pm 
Subject: Re: Topology Dataset Discovery 1.6 
 
** 
I know TOPO is populated from Discovery and bmc.asset is the gold set. 
My question is - can the developer open TOPO and set assets to MarkAsDelete
directly?  
My understanding is that TOPO is updated directly from the discovery and I
would not go into TOPO to set the assets as MarkAsDeleted, however I was
just wondering if I misunderstanding something here.  And now we are
receving several of these errors:  "cannot set to as Markasdeleted to "NO"
on the relationship instance because of the relationship endpoints are
MarkAsDeleted.   
 
Are we getting this error because we are doing something wrong? 
  
The developer I work with does not want to use reconcilation because his
scripts are doing the job and he said the reconcilation did not work for
them.  
  
Original Message- 
From: Roger Justice  
To: arslist@ARSLIST.ORG 
Sent: Mon, Feb 22, 2010 1:13 pm 
Subject: Re: Topology Dataset Discovery 1.6 
 
The golden dataset is BMC.ASSET. The dataset that Discovery populates is
called TOPO or something similar. Since you are not using the RE you are not
using CMDB as designed and it may not be possible toi fix this issue. Is
there a reason that you are not using the RE.  
  
-Original Message-  
From: Kathy Morris   
To: arslist@ARSLIST.ORG  
Sent: Mon, Feb 22, 2010 1:07 pm  
Subject: Re: Topology Dataset Discovery 1.6  
  
**  
  
  
Is it OK to manually mark assets as deleted in the topology dataset?  
   
Are you saying the source dataset is bmc.asset? If yes, should we delete
these assets that are MarkedAsDeleted from bmc.asset?  
   
   
-Original Message-  
From: Roger Justice   
To: arslist@ARSLIST.ORG  
Sent: Mon, Feb 22, 2010 12:58 pm  
Subject: Re: Topology Dataset Discovery 1.6  
  
If you were using the RE a purge Job would fix this problem since it would
remove the assets from the source dataset that are marked as deleted in the
BMC.Asset dataset.   
   
-Original Message-   
From: Kathy Morris
To: arslist@ARSLIST.ORG   
Sent: Mon, Feb 22, 2010 12:20 pm   
Subject: Topology Dataset Discovery 1.6   
   
**   
   
Hi All,   

A co-worker is manually going into the topology dataset and marking assets
as deleted..  During synchronization, we are getting errors that say "cannot
set to as Markasdeleted to "NO" on the relationship instance because of the
relationship endpoints are MarkAsDeleted.   

Why are we getting these errors?  Are these manual updates causing this?
Also we are not using the reconcilation engine.  Scripts push the data from
Topology to bmc.asset. ( I know this is ridiculous).
   

   
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Re: EIE Exchange field mapping

[P Romain ARSlist]

To get the benefit of the trusted dataset you'd need to map the tier 1-3
values to constants in your data exchange.

 

This is what, for example, BMC Configuration Discovery does (all computer
systems are Hardware, Processing Unit, Server).

 

You may be able to add all possible computer systems, with appropriate
tiering, to the product catalog. The product name/manufacturer combination
should then fetch the correct tiering for each computer created.

 

When a new type of computer is discovered the trusted dataset will allow a
new product catalog entry to be created automatically and the computer will
be saved without error. You could then monitor the product catalog for new
entries with the default tiering and deal with these by changing the tier
values and updating the computer CIs.

 

Discovery returns only what it finds so you may need to take care of
multiple different ways of referring to the same manufacturer (eg MS,
Microsoft, Microsoft Inc, etc) and multiple ways of referring to the same
computer model.

 

The CMDB normalisation engine uses product and manufacturer aliases to deal
with this. The addition of a few filters in CMDB 2.1 would allow you to do
the same using the existing manufacture and product alias forms.

 

Cheers

 

Peter

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of John Kelley
Sent: 07 January 2010 19:58
To: arslist@ARSLIST.ORG
Subject: Re: EIE Exchange field mapping

 


CMDB2.1 
I added that Trusted Dataset and now when I exchange, it comes over to the
BMC.CORE:BMC_ComputerSystem form with NULL values.  Now I will try Peters
Suggestion. 
I'll let you know. 
JK 






Thomas Worth  
Sent by: "Action Request System discussion list(ARSList)"
 

01/07/2010 01:01 PM 


Please respond to
arslist@ARSLIST.ORG


To

arslist@ARSLIST.ORG 


cc

 


Subject

Re: EIE Exchange field mapping

 


 

 




Also, if it's CMDB 2.1 or earlier, you can make the dataset you're importing
to a Trusted Dataset.  This will automatically build the Product Catalog
entries if it doesn't find an existing catalog record.

To do this, just create a record in the Trusted Dataset form, adding your
dataset.

Thomas Worth
IT Prophets, LLC

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Peter Romain
Sent: Thursday, January 07, 2010 12:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: EIE Exchange field mapping

It would help to know the versions you have installed.

Turn on filter logging and try and create an entry manually in the
BMC.CORE:BMC_ComputerSystem form using some sample data you are getting
from SMS.

The logs will reveal where the problem is.

I suspect that the model/manufacturer is being looked up in the
PCT:ProductCatalog form and, because no value(s) exist for the computers
coming from SMS, the tiering is being left null.

This assumes you are on CMDB 2.1 or earlier. CMDB 7.5 uses the
normalisation engine which you can configure to continue even if the
categorisation isn't found.

You must also be mapping the dataset value otherwise the import will fail.

Cheers

Peter

> Hi list
> Need a little help
> I am trying to run a single data exchange for computer system from SMS to
> CMDB and I have errors during the exchange.  "The Product Categorization
> Tiers, Product Name and Manufacturer combination is not valid."
>  The fields I have mapped are the Domain, System Type, Manufacturer,
> Model, Name, NumberofProcessors, Owner Name and AssetLifeCyclestatus.  I'm
> wandering if it does a reverse lookup on the model and then tries to
> populate their own tiers.
>
> Does anyone know how I can fix this data mapping?  What I want is to bring
> in the Model of the system and do a reverse lookup and have it populate
> the correct tiers for that model (to BMC.Core:BMC_ComputerSystem)  once I
> get it there I can then bring it into the Asset.
> Has anyone done this?
> What is the best way to populate the tiers?
>
>
> JK
>
>
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Re: Atrium 7.6 Promote Sandbox Changes after server restart.

[P Romain ARSlist]

If the Application Pending entries are all inactive then try deleting them
all and see if this makes any difference.

Cheers

Peter

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of dcharters
Sent: 01 December 2009 18:39
To: arslist@ARSLIST.ORG
Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart.

Why not use the Atrium console?


On Tue, 1 Dec 2009 09:55:39 -0700, DCI Remedy wrote
> I didn't see Paul's response till now.  There aren't any records in
> Application Pending with a Pending status.  All AIE jobs are 
> inactive.  All Recon jobs are inactive.  Nothing is set to 
> Continuous.  Mind you, I'm looking at everything through the backend 
> forms and not through Atrium console.  hm
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
> Sent: Tuesday, December 01, 2009 9:38 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart.
> 
> **
> 
> Have you looked at Peter's suggestion about Pending processes?
> 
> Failing that,  is the job been mistakenly changes to continuous?
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy
> Sent: 01 December 2009 4:35 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart.
> 
> **
> 
> I disabled those filters but the arrecond process is still running 
> and trying to promote my personal sandbox changes.  I've gone so far 
> as purging all records that were in my sandbax (BMC.AE.SB..1)
> .
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell
> Sent: Monday, November 30, 2009 3:06 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart.
> 
> **
> 
> ASI:SHR:SandboxCallReconEngine_999
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy
> Sent: 30 November 2009 8:56 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart.
> 
> ** You wouldn't happen to know which filter?
> 
> On Mon, Nov 30, 2009 at 12:07 PM, Matt Worsdell  wrote:
> 
> **
> 
> If you are running Sandbox, and have made changes to a CI which then 
> appears in the Sandbox, there is an OOTB filter which triggers the 
> Sandbox Recon job.
> 
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of DCI Remedy
> Sent: 30 November 2009 6:18 PM
> To: arslist@ARSLIST.ORG
> Subject: Atrium 7.6 Promote Sandbox Changes after server restart.
> 
> **
> 
> Hi List
> 
> Just a quick question.  Does anyone know why after a server restart, 
> Atrium trys to promote Sandbox changes even though I didn't initiate 
> it.  Is there a way to cancel this process?
> 
> Thanks
> 
> Edward
> 
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Re: Atrium 7.6 Promote Sandbox Changes after server restart.

[P Romain ARSlist]

Is it possible that the Application Pending form has entries that are being
triggered by the restart?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of DCI Remedy
Sent: 30 November 2009 20:56
To: arslist@ARSLIST.ORG
Subject: Re: Atrium 7.6 Promote Sandbox Changes after server restart.

 

** You wouldn't happen to know which filter?

On Mon, Nov 30, 2009 at 12:07 PM, Matt Worsdell  wrote:

** 

If you are running Sandbox, and have made changes to a CI which then appears
in the Sandbox, there is an OOTB filter which triggers the Sandbox Recon
job.

 

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of DCI Remedy
Sent: 30 November 2009 6:18 PM
To: arslist@ARSLIST.ORG
Subject: Atrium 7.6 Promote Sandbox Changes after server restart.

 

** 

Hi List

 

Just a quick question.  Does anyone know why after a server restart, Atrium
trys to promote Sandbox changes even though I didn't initiate it.  Is there
a way to cancel this process?

 

Thanks

 

Edward

 

 

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Re: CI Viewer: How to open AST form rather than Class form

[P Romain ARSlist]

BTW, I only tried this on CMDB 2.1 Patch 1.

 

Maybe it was a bug that prevented my tests working.

 

Let me know if you try this and get it to work on your Patch 5 system.

 

Cheers

 

Peter

 

  _  

From: P Romain ARSlist [mailto:p.romain.arsl...@parsolutions.co.uk] 
Sent: 07 September 2009 23:48
To: 'arslist@ARSLIST.ORG'
Subject: RE: CI Viewer: How to open AST form rather than Class form

 

Hi Leonard,

 

I've played around a little in this area but didn't manage to get the result
I wanted before needing to move to other things but maybe you can crack it.

 

Try editing the default config.xml file for the CI Viewer entry in the Data
Visualization Definition form.

 

Add a new line under the MNU_VIEW line to create a new menu item and get it
to signal the calling form using action="CIRV_NOTIFY_AR" 

 

I could get the menu item added and, using an active link on the CMDB
Console form firing on event with no Runif to display a message showing the
$EVENTTYPE$ and $EVENTDATA$ keywords, I could see the instance id of the CI
selected in the CI Viewer. I couldn't, however, get the active link to
trigger when my new menu item was selected.

 

If you can get this to work then you should be able to add the workflow to
the CMDB Console form to open the AST forms.

 

Look in the CMDB Developers Guide to get more info about this.

 

Don't forget to re-start Tomcat or whatever other servelet engine you are
using when you modify the attachment in the Data Visualization Definition
form.

 

Best of luck!

 

Cheers

 

Peter

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: 07 September 2009 19:23
To: arslist@ARSLIST.ORG
Subject: CI Viewer: How to open AST form rather than Class form

 

Hello list.

 

 

Environment:

OS: Sun OS 5.9

DB: Oracle 10.2.0.2.0 - 64bi  

AR Server v7.1 (patch 007)

AR Mid Tier v7.1.0.007

Atrium CMDB v2.1.0.005

ITSM v7.03 (patch 007)

 

I have a requirement to open the related "AST." form rather than the "BMC."
class form when a user right clicks on a object within the CI Viewer and
selects [View] from the menu to open the CI.  The "AST." form should only be
displayed if launched from within the CI Viewer.  The normal "BMC." class
form should be opened when interacting directly with the CMDB.

 

Here's what I have so far:

1.I added a new (Display Only) attribute to "BaseElement" named
"z1D_CI_Action"

2.On "Window Open", I need to set this field with a value of "CI_VIEWER"
ONLY if the form was opened from within the CI Viewer.

a.This is where the problem exist.  I cannot figure out how to identify
that the form was opened via the CI Viewer.

b.With Active Link logging on, the first thing that shows up in the log,
is the "On Window Open" condition, which is the same regardless to if the
form was open from the CI Viewer or direct interaction with the CMDB.

3.If I set the flag field with "CI_VIEWER", I can then have AL workflow
perform a lookup in "SHR:SchemaNames" to get the AST form name, then open
that form.  Otherwise, the normal BMC class form is opened.

 

Currently, the flag field is always set, so the AST form is always opened
(which is not what we want). Has anyone successfully implemented such a
customization?  Or, does anyone know how I can capture the menu selection
event from the CI Viewer?

 

Any insight would be greatly appreciated.

 

Regards,

 

Leonard Neely

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Re: CI Viewer: How to open AST form rather than Class form

[P Romain ARSlist]

Hi Leonard,

 

I've played around a little in this area but didn't manage to get the result
I wanted before needing to move to other things but maybe you can crack it.

 

Try editing the default config.xml file for the CI Viewer entry in the Data
Visualization Definition form.

 

Add a new line under the MNU_VIEW line to create a new menu item and get it
to signal the calling form using action="CIRV_NOTIFY_AR" 

 

I could get the menu item added and, using an active link on the CMDB
Console form firing on event with no Runif to display a message showing the
$EVENTTYPE$ and $EVENTDATA$ keywords, I could see the instance id of the CI
selected in the CI Viewer. I couldn't, however, get the active link to
trigger when my new menu item was selected.

 

If you can get this to work then you should be able to add the workflow to
the CMDB Console form to open the AST forms.

 

Look in the CMDB Developers Guide to get more info about this.

 

Don't forget to re-start Tomcat or whatever other servelet engine you are
using when you modify the attachment in the Data Visualization Definition
form.

 

Best of luck!

 

Cheers

 

Peter

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Leonard Neely - FOJ
Sent: 07 September 2009 19:23
To: arslist@ARSLIST.ORG
Subject: CI Viewer: How to open AST form rather than Class form

 

Hello list.

 

 

Environment:

OS: Sun OS 5.9

DB: Oracle 10.2.0.2.0 - 64bi  

AR Server v7.1 (patch 007)

AR Mid Tier v7.1.0.007

Atrium CMDB v2.1.0.005

ITSM v7.03 (patch 007)

 

I have a requirement to open the related "AST." form rather than the "BMC."
class form when a user right clicks on a object within the CI Viewer and
selects [View] from the menu to open the CI.  The "AST." form should only be
displayed if launched from within the CI Viewer.  The normal "BMC." class
form should be opened when interacting directly with the CMDB.

 

Here's what I have so far:

1.I added a new (Display Only) attribute to "BaseElement" named
"z1D_CI_Action"

2.On "Window Open", I need to set this field with a value of "CI_VIEWER"
ONLY if the form was opened from within the CI Viewer.

a.This is where the problem exist.  I cannot figure out how to identify
that the form was opened via the CI Viewer.

b.With Active Link logging on, the first thing that shows up in the log,
is the "On Window Open" condition, which is the same regardless to if the
form was open from the CI Viewer or direct interaction with the CMDB.

3.If I set the flag field with "CI_VIEWER", I can then have AL workflow
perform a lookup in "SHR:SchemaNames" to get the AST form name, then open
that form.  Otherwise, the normal BMC class form is opened.

 

Currently, the flag field is always set, so the AST form is always opened
(which is not what we want). Has anyone successfully implemented such a
customization?  Or, does anyone know how I can capture the menu selection
event from the CI Viewer?

 

Any insight would be greatly appreciated.

 

Regards,

 

Leonard Neely

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Re: Filter Guide Loop within a Loop

[P Romain ARSlist]

If I remember right you needed to set temp fields to the values of the
columns you wanted to push and push the temp fields instead.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng
Sent: 29 July 2009 07:43
To: arslist@ARSLIST.ORG
Subject: Re: Filter Guide Loop within a Loop

Does rememeber that in an earlier version of AR System there was a bug
related to this (loop inside loop).

Cant remember the version

--
Jarl

2009/7/29 tina flores :
> Hello Listers,
>
> I'm working on a client requirement:
> People relationship on a child CI needs to be updated when a custom
checkbox
> is filled out. I searched through previous posts and my filter and filter
> guide is based on a previous post on this forum:
>
> Filter OutsideLoopCG has a call guide action to call filter guide
> OutsideGuide.
> Filter guide OutsideGuide includes filters OutsideLoopFilter1 and
> InsideLoopCG.
> Filter InsideLoopCG calls filter guide InsideGuide.
>
> From the logs, I can see that each row on the Relationships table loops
> through each entry in the People table. However, only the last entry in
the
> People table gets pushed through.
>
> I even postfix two special characters ( `! ) on the filters within the
> filter guide. But somehow only the last entry on the People table is
pushed.
> Did I missed something? Your input is highly appreciated.
>
> Thanks!
> Tina
> --
> View this message in context:
http://www.nabble.com/Filter-Guide-Loop-within-a-Loop-tp24709403p24709403.ht
ml
> Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.
>
>

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Re: Empty personal sandbox

[P Romain ARSlist]

In Patch 1 only admin users could copy CIs to the sandbox.

I noticed that this was fixed in Patch 2 but that after accepting the dialog
box that asks if you want the CI to appear in a new view the view is opened
but the CI doesn't appear.

If this is what you are seeing then it seems like a bug that needs to be
reported to BMC.

Cheers

Peter


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Victor
Sent: 01 July 2009 21:03
To: arslist@ARSLIST.ORG
Subject: Empty personal sandbox

Hello Listers,

I just upgraded to Atrium Core 7.500 patch 2. When I copy CI to personal 
sandbox I see nothing. This function was working well in  Atrium Core 7.500 
patch 1.

Can anyone hint me on how to locate the problem.

Remedy System:
AR System 7,5 patch 2 on windows 2k3
MS SQL Server 2005
Tomcat 5

Thanks,

Victor


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Re: New 7.5 Flight Deck

[P Romain ARSlist]

XP Pro

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Howard Richter
Sent: 29 June 2009 20:01
To: arslist@ARSLIST.ORG
Subject: Re: New 7.5 Flight Deck

 

** 

Peter,

 

What was the host o/s? 

On Mon, Jun 29, 2009 at 1:01 PM, Peter Romain
 wrote:

I installed ITSM 7.5 on a Microsoft Virtual PC using Win 2008 and SQL
Server 2008 in 2.5GB RAM on a laptop with 4GB RAM.

So far it runs fine for the demos I've done.

Not sure what would happen if I wanted to add SRM, etc.



> Good morning, afternoon and evening All,
>
>
>
> I just wanted to know if anyone had tried to use the newest version of the
> BMC flight deck and saw major performance issues with it? I have tried
> running it on 3 different machines (Vista 64 bit with 4gig, XP 32 bit with
> 4
> gig and XP 64 bit with 4gig) and each time the VM is s slow that its
> not
> useable. I am in the process of building up a 2003 server for the next
> test,
> since the idea is to do demos at customer sites this might not be such a
> good way of doing it.
>
>
>
> Just seeing if its me or the VM.
>
>
>
> Thanks to all,
>
>
>
> Howard
>
> --
> Howard Richter
> Red Hat Certified Technician
> CompTIA Linux+ Certified
> ITIL Foundation Certified
> E-Mail = hbr4...@gmail.com
> LinkedIn Profile = http://www.linkedin.com/in/hbr4270
>

>

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-- 
Howard Richter
Red Hat Certified Technician
CompTIA Linux+ Certified
ITIL Foundation Certified 
E-Mail = hbr4...@gmail.com
LinkedIn Profile = http://www.linkedin.com/in/hbr4270
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Re: How to export data (PROCESSES) from BMC Remedy User tool

[P Romain ARSlist]

The same issue occurred with AIE and Recon jobs.

In 7.5 this is eased by the new incarnation of the Import Tool which can use
any field as a key field (such as instanceid for recon jobs).




-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: 26 June 2009 13:05
To: arslist@ARSLIST.ORG
Subject: Re: How to export data (PROCESSES) from BMC Remedy User tool

No worries Rick.  Indeed that was the point that Axton was trying to make.
I know the point well as I've done had to do many of these tasks myself.

The only problem with your approach you suggest is that the original problem
of incorrect references in the data is not addressed.  To extend your idea
to handle that would require importing into staging forms and all the
necessary filters to push to the real forms, or, of-course, using the API.

IF and only if you maintain request ids, then this step could be avoided.
Otherwise, you'll be faced with either the API or the above development
project.   I have found maintaining Ids across systems to be virtually
impossible once systems go live.

To whit, see the Data Management Tool to load foundation data.  This is a
huge tool with an inordinate number of forms and filters and took a
horrendous amount of time to develop and comes with its own set of patches
and fixes.  All this just to load data into an application?

Yes, the API would solve the problem nicely.  But that carries the
requirement to have a programmer - most ARS administrators are not
programmers - and costs and time associated with maintaining source code.

With Meta-Update, any ARS administrator/developer/consultant can develop API
level scripts in very short order.  Many scripts are already developed.  It
is this development time that Meta-Update saves.  

In addition, Meta-Update is replete with value transformation functions in
its assignments, including a LookUp facility, a regex pattern extracts, SQL,
ARS queries and the like.  It can read CSV files that Excel or the BMC
Import tool cannot.  It can export CSV files and other files.

All these result in a company gaining incredible control over ITSM
foundation and other data with minimal development.  Why don't you take a
look yourself?  

Cheers
Ben

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Carey Matthew Black
Sent: June 26, 2009 1:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to export data (PROCESSES) from BMC Remedy User tool

Ben,

Thank you for pointing out that your third party product (from
softwaretoolhouse.com) has a feature that might be able to help.

I think the point that Axton was trying to make is that the out of the box
application does not offer such a feature. I am sure that Axton (or any
other programmer) could also write an ARS API based program
(C, Java, Perl) to do the task as well.   But it is nice to know that
a software manufacturer out there saw a need and produced a tool to make
this easier to do too.


Krishna,

I would also suggest an alternate approach to all of this as well. I must
admit that it is a bit half baked, and has some of it's own downsides. (Like
not being fully tested on my part.) But I think the idea is worth kicking
out there

What about this as an approach to try to use the Out of the box features and
not have to use programming to get the job done?

) Create a Deployable application with NO OBJECTS other than DATA.
) Create queries for the forms that would get all of the needed data from
the various forms.
) Export the application from Server A.
) Import the application to Server B.


I think the data features of Deployable applications let you export and
import the data in a way that would let you do what Axton was suggesting. If
so then BMC could release such a def file "add on" and it simply could be
used by customers to "skim data" from one server to the other. Obviously
this approach would require the use of the Admin Tool (er... Dev Studio) to
get the job done. However, I would also think that BMC could use RIK (or
maybe just the Driver script)  to allow customers to be able to schedule
such a transfer of data too.

Like I said... just another thought on how to achieve this goal.

I hope some of these responses are helpful. As you can tell, after defining
what you are trying to do, this community can be creative. :)

I hope the suggestions/ideas help.

--
Carey Matthew Black
BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request
System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On Fri, Jun 26, 2009 at 5:18 AM, Ben
Chernys wrote:
> "There is no way to export bundled approval processes."
>
> Not true.
>
> There is an easy way to automate both export and import of a bundled 
> approval process, or anything else, for that matter.

 insert product plug here 

> Ben Chernys
>
> Senior Software Architec

Re: CMDB Performance - Updating Row Level Security

[P Romain ARSlist]

Thanks Ramy,

 

I have checked all the logs and have run filter, api and sql logs many
times.

 

There is no loop, just the issue with the second CMDB filter trying to
update the child CI.

 

I have copied a small part of a filter log below to show the issue more
clearly.

 

Cheers

 

Peter

 

 

/* Fri Mar 27 2009 17:12:22.2430 */ Checking
"INT:ASIFND:ACT:UPDATEGROUPLIST_105_ASTRel"

 0: Push Fields -> "BMC.CORE:BMC_BaseRelationship"

   

   z1D_Action (100076) = CIUPDATEGROUPLIST

 /* Fri Mar 27 2009 17:12:22.2580 */ Start filter processing (phase 1)
-- Operation - SET on BMC.CORE:BMC_BaseRelationship - 3496543

 /* Fri Mar 27 2009 17:12:22.2580 */ Checking
"CMDB:Instance:REEscapeToCompareFilters" (0)

--> Failed qualification

 /* Fri Mar 27 2009 17:12:22.2580 */ Checking
"CMDB:Instance:InvokeCMDBEngine01" (100)

--> Passed -- perform actions

 0: Set Fields

+WFGS   ARIWfGetSchema -- schema BMC.CORE:BMC_BaseRelationship

-WFGS  OK 

+WFGLSF ARIWfGetListField -- schema BMC.CORE:BMC_BaseRelationship

-WFGLSFOK 

+WFGE   ARIWfGetEntry -- schema BMC.CORE:BMC_BaseRelationship

-WFGE  OK 

+WFSCE  ARIWfSetCurrEntry

-WFSCE OK 

+WFSCE  ARIWfSetCurrEntry

-WFSCE OK 

+WFSCE  ARIWfSetCurrEntry

-WFSCE OK 

+WFSCE  ARIWfSetCurrEntry

-WFSCE OK 

   Application-Invoke-External-Filter bmc.cmdb.cmdbEngine
PHASE=1 CLIENTTYPE=3

   Exit code: 0  Value: 

   zCMDBEngInvokeResult (530031900) = 

 /* Fri Mar 27 2009 17:12:22.2890 */ Checking "ASI:CDM_SetData_500"
(500)

--> Disabled -- filter is ignored

 /* Fri Mar 27 2009 17:12:22.2890 */ Checking
"ASI:CDM_UpdateGroupList-AsgGroupCI_550" (550)

--> Passed -- perform actions

 0: Set Fields

   CMDBRowLevelSecurity (112) = 10;

 /* Fri Mar 27 2009 17:12:22.3520 */ Checking
"CMDB:Instance:InvokeCMDBEngine02" (600)

--> Passed -- perform actions

 0: Set Fields

+WFGE   ARIWfGetEntry -- schema BMC.CORE:BMC_BaseRelationship

-WFGE  OK 

+WFGLEWF ARIWfGetListEntryWithFields -- schema
BMC.CORE:BMC_ProtocolEndpoint

-WFGLEWFOK 

+WFGLEWF ARIWfGetListEntryWithFields -- schema
BMC.CORE:BMC_ComputerSystem

-WFGLEWFOK 

+WFSE   ARIWfSetEntry -- schema BMC.CORE:BMC_ProtocolEndpoint

 /* Fri Mar 27 2009 17:12:22.3990 */ Start filter processing (phase 1)
-- Operation - SET on BMC.CORE:BMC_ProtocolEndpoint -
0043961|3587241

 /* Fri Mar 27 2009 17:12:22.3990 */ Checking
"CMDB:Instance:REEscapeToCompareFilters" (0)

--> Failed qualification

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ramy S. Ayoub
Sent: 30 March 2009 20:54
To: arslist@ARSLIST.ORG
Subject: Re: CMDB Performance - Updating Row Level Security

 

** 

**

did you checked the AR Error log it seems there infinity loop start when the
action also start , you can refer to ar.montor and ar,cfg configuration .. a
lot of fact can cause this issue 

 

Regards,

Ramy Ayoub

On Mon, Mar 30, 2009 at 2:17 PM, Peter Romain
 wrote:

Hi All,

On my system Marimba has imported ~4500 computers each with ~200 related
CIs.

When I add a Company value to a computer system CI the
CMDBRowLevelSecurity is correctly pushed to all relationships (via the
SYS:Action form).

The problem I am seeing is that when the relationship CMDBRowLevelSecurity
is updated the CMDB filter at order 600 performs a set fields on the child
CI of the relationship instead of the underscore form of the relationship
(eg BMC.CORE:BMC_Component_).

This is causing a performance hit as we try and add companies.

I have played with the security and markasdeleted fields on parent and
chld CIs as well as the relationship CI but I can't figure out why this is
happening.

Has anyone else seen this and found the reason for the child CI being
updated during an update of a relationship?

Cheers

Peter

Win 2003
ARS 7.1 Patch 6
CMDB 2.1 Patch 5
SQL Server 2005


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Re: Flashboard License Clarification

[P Romain ARSlist]

Tina,

 

If you restart your web server then the count resets.

 

After that, if anyone opens a form with a flashboard on it then as the
flashboard displays the flashboard count will increment.

 

When 5 flashboards have been displayed then an attempt to view a 6th will
give the message you see.

 

You can control this by restarting the web server then immediately opening
the five flashboards you want users to see.

 

Cheers

 

Peter

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of tina flores
Sent: 25 March 2009 21:21
To: arslist@ARSLIST.ORG
Subject: Flashboard License Clarification

 

** Hi All, Can anyone clarify the use of the five "free" flashboard that
comes during install of ARS 7/ITSM 7. Based on the BMC Documentation, it
says: "If you try to view more than five flashboards with an unlicensed BMC
Remedy Flashboards product, you will receive an error message to let you
know that you have exceeded the maximum number of flashboards allowed." I'm
getting "ARERR 3608:You have exceeded the allowed usage of Flashboards.
Please obtain a license if you wish to continue using Flashboards." after
only viewing the third flashboard and this happens when there were more than
5 concurrent users in the server. So it could be both factors but I need to
get that verified. I just observed that I don't get the error in another
environment (I'm currently the only user) when I view the flashboards. Can
anyone clarify why this scenario happens to me? Thank! Tina 

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Re: IP Devices and CMDB 2.1 Classes

[P Romain ARSlist]

BMC FD/TD Discovery creates an IP Endpoint class for the IP and a LAN
Endpoint CI for the MAC address and relates these together (dependency where
the MAC is the parent if I remember right). It relates these two CIs to the
computer system using the hosted access point class.

 

If you want to pull the best practice card then I'd go with the above.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: 20 March 2009 17:49
To: arslist@ARSLIST.ORG
Subject: Re: IP Devices and CMDB 2.1 Classes

 

** 


 

So when the IP addresses are put into the LanEndpoint, I make a relationship
to the ComputerSystem records?  None of this is discovery stuff, it's all
going to be imported data for now.


Thanks everyone for your input!  I'll see what the customer wants to do.
This is only a proof of concept system in any case, so we can try different
things to see what works.

 


--- On Fri, 3/20/09, Guillaume Rheault  wrote:


From: Guillaume Rheault 
Subject: Re: IP Devices and CMDB 2.1 Classes
To: arslist@ARSLIST.ORG
Date: Friday, March 20, 2009, 11:14 AM

** 

You can also use the LAN EndPoint class.
I actually prefer the LAN Endpoint class instead of the IP EndPoint class
for this situation, since the LAN EndPoint has the MAC Address; you can use
the Group Address field for the subnet mask; another useful field is the
Alias Addresses, in which you can store multiple virtual IPs.

-Guillaume

-Original Message-
From: Action Request System discussion list(ARSList) on behalf of Lyle
Taylor
Sent: Thu 03/19/09 6:40 PM
To: arslist@ARSLIST.ORG
Subject: Re: IP Devices and CMDB 2.1 Classes

I believe the IP Endpoint class is intended to document things like IP
addresses.  Adding an attribute for IP address is probably not a good
solution, unless you know that the device will only have one (or some
maximum number of) IP address(es).  As noted in someone else's reply, there
is a field for domain name on the computer system class already.

Lyle

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: Thursday, March 19, 2009 4:27 PM
To: arslist@ARSLIST.ORG
Subject: IP Devices and CMDB 2.1 Classes

**

I wanted to know from those who have done some mapping of network hardware
and devices, how you map various and sundry IP-addressed network devices in
the CMDB?  My task right now is to try to use what we have without adding
any classes or attributes, (at least for now), and it looks like most
everything can be shoved into the ComputerSystem class, since that is where
the mapping document says to put bridges, firewalls, routers and the like,
but I am interested to know how CMDB administrators have handled attributes
like domain name and primary and secondary IP address when there is no
business need to describe or to discover connectivity collections,
endpoints, lans, etc.  Do you just add attributes, or what?



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Re: IP Devices and CMDB 2.1 Classes

[P Romain ARSlist]

Hi Louise,

 

At one customer I added an IP attribute to computer system because they also
weren't interested in doing anything with this data except store it.

 

At other customers we've used the IP Endpoint class primarily because that's
where BMC Discovery puts this data. Different IPs were differentiated by
Tier 3.

 

So, IMHO either option is OK.

 

Domain name is an attribute on computer system.

 

Cheers

 

Peter

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Louise Van Hine
Sent: 19 March 2009 17:04
To: arslist@ARSLIST.ORG
Subject: IP Devices and CMDB 2.1 Classes

 

** 


 

I wanted to know from those who have done some mapping of network hardware
and devices, how you map various and sundry IP-addressed network devices in
the CMDB?  My task right now is to try to use what we have without adding
any classes or attributes, (at least for now), and it looks like most
everything can be shoved into the ComputerSystem class, since that is where
the mapping document says to put bridges, firewalls, routers and the like,
but I am interested to know how CMDB administrators have handled attributes
like domain name and primary and secondary IP address when there is no
business need to describe or to discover connectivity collections,
endpoints, lans, etc.  Do you just add attributes, or what?


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Re: CMDB 2.1 console still available with 7.5

[P Romain ARSlist]

There are menus selections to access the legacy CMDB and recon consoles in
the ITSM 7.5 Application Administration Console so I would hope that BMC
supports them!!

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: 09 March 2009 18:36
To: arslist@ARSLIST.ORG
Subject: CMDB 2.1 console still available with 7.5

 

For the pioneers out there trying out the new CMDB 7.5 console and having or
running into issues (like me):
You can still use the previous 2.1 cmdb console.
You just need top open the CMDB:Console form directly. According to BMC
support, this is fully supported.

The configuration data forms have apparently not changed in 7.5, that's why
you can use the 2.1 console. The 7.5 CMDB console is essentially a new GUI
(very snazzy BTW).

The cmdb product manager deserves much praise for this: it's already a fair
learning curve to know and use the 2.x cmdb console functions effectively,
so thankfully that knowledge and know-how is not thrown away with the 7.5
cmdb manager. It is very smart and forward looking to decouple the
"functional" and "presentation" layers, so kudos to whoever it was.

-Guillaume

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Re: Eval license - sort of a rant

[P Romain ARSlist]

Rocky,

In the meantime have you tried getting hold of the flight decks that run in
VMWare?



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Easter, David
Sent: 03 March 2009 02:50
To: arslist@ARSLIST.ORG
Subject: Re: Eval license - sort of a rant

Yes, we're still trying to create a low cost dev kit for situations like
this...
 
-David J. Easter
Sr. Product Manager, Solution Strategy and Development
BMC Software, Inc.
 
The opinions, statements, and/or suggested courses of action expressed in
this E-mail do not necessarily reflect those of BMC Software, Inc.  My
voluntary participation in this forum is not intended to convey a role as a
spokesperson, liaison or public relations representative for BMC Software,
Inc.



From: Action Request System discussion list(ARSList) on behalf of Rick Cook
Sent: Mon 3/2/2009 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Eval license - sort of a rant


**I think Dave Easter has been working on this. Don't know the status of the
initiative. It is long overdue, though. 

Rick 

Sent from my Verizon Wireless BlackBerry



From: LJ Longwing 
Date: Mon, 2 Mar 2009 11:22:21 -0700
To: 
Subject: Re: Eval license - sort of a rant


This is the age old discussion regarding a 'dev version' of the
product...one that can be used by independent developers that aren't
interested in purchasing the product per se, but want to develop tools for
it.  I think your best bet is to contact sales, tell them that you want to
evaluate Remedy and ITSM and need eval licenses...they should issue you a
tmp contract ID that you can associate with your login...I'm sure you have
gone through some of this already...but I wish you good luck.



From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Rocky Rockwell
Sent: Monday, March 02, 2009 11:02 AM
To: arslist@ARSLIST.ORG
Subject: Eval license - sort of a rant


** Folks,

I am trying to line up a job (laid off). I am trying to get an ITSM 7 eval
license so I can keep up to date. Also, to just play around, so I can tell
recruiters I have worked with it. For some reason BMC is giving me the run
around. They can only think I am in the market to buy or I am asking for
education.

I need some help to get eval licenses, so I can install. I do not have a
sales person to call. How do people expect someone to get basic ITSM 7
experience.

I could take the class and spend a ton of money. But what good is it if I
cannot play with it after the class. I mean, I have 13 years as a developer
at my previous job, now I am nothing without ITSM 7 experience. How do I
contact somebody, anybody at BMC who understands.

So about the rant, it is just 3 weeks going around with BMC has me a little
frustrated.

-- 


Rocky

Rocky Rockwell 
mgrockw...@verizon.net 
Ph#1: 325-884-1234 
Ph#2: 325-884-1263 
Mobile: 325-450-1297

http://www.linkedin.com/in/mgrockwell 



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Re: Reconciliation IDs

[P Romain ARSlist]

In the BMC.CORE:BMC_BaseRelationship and BMC.CORE:BMC_BaseElement forms.

You might be able to do this quicker with SQL.

Cheers

Peter

-Original Message-
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Heanai
Sent: 27 January 2009 21:44
To: arslist@ARSLIST.ORG
Subject: Re: Reconciliation IDs

Hey Guys,

One more quick question if thats ok. My only problem now is that the
relationships do not come over to C. Where should i set the Recon Ids back
to 0 again so that i can make a fresh start?
Thanks 
Sean


Jiri Pospisil wrote:
> 
> ++
> Please Read The Disclaimer At The Bottom Of This Email
> ++
> 
> Exactly, if you do not do it this way, the reconciliation engine cannot
> merge the records correctly as it has no way to tell that entries in
> dataset A, B and C actually represent an entry in the gold dataset, which
> is then meant to get updated with the discovery data.
> 
> Regards
> Jiri
> 
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Heanai
> Sent: 23 January 2009 15:39
> To: arslist@ARSLIST.ORG
> Subject: Re: Reconciliation IDs
> 
> Jiri,
> 
> Are you saying to first run an Identification job with A and B against the
> gold dataset, this will set the Recon Ids, then merge them into the C
> dataset and then into Gold. Wow i never thought of doing it like that, i
> will give it a try now.
> Thanks,
> Sean
> 
> 
> 
> 
> Jiri Pospisil wrote:
>>
>> ++
>> Please Read The Disclaimer At The Bottom Of This Email
>> ++
>>
>> Sean,
>>
>> Is it possible that you do not identify CIs in datasets A and B against
>> the golden dataset before merging them into C?
>> I guess this would result in the behaviour you are experiencing.
>> If not, can you give us description of all the steps in your process.
>>
>> On the note of merging to a temporary dataset before going to the Golden
>> dataset, I personally follow this approach.
>> The reason being is that I can compare the temporary merged dataset to
>> the
>> Golden one to see what the differences are.
>> If there is far too many, it suggests that discovery data is not quite
>> right and I just get rid of the discovery data and wait for the next run
>> without touching/corrupting the Golden dataset.
>>
>> Regards
>> Jiri Pospisil
>>
>> -Original Message-
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Heanai
>> Sent: 23 January 2009 04:05
>> To: arslist@ARSLIST.ORG
>> Subject: Re: Reconciliation IDs‏
>>
>> Sorry i didnt answer your question fully. What is happening is that
>> instead
>> of updating the record in GOLD it is creating a new record. I never want
>> to
>> create a new record in Gold, i just want to update whats there, if it
>> doesnt
>> exist in Gold then i dont want to merge the record. If you said that it
>> was
>> a best practise to create a Staging dataset and merge to Gold how would
>> this
>> be possible as the staging dataset would always have a Recon ID?
>> I really appreciate the help,
>> Thanks,
>> Sean
>>
>>
>>
>>
>>
>> P Romain ARSlist wrote:
>>>
>>> When you say it doesn't work what exactly is happening, or not
>>> happening?
>>>
>>> If you are trying to merge a CI from C to golden where they have
>>> different
>>> recon ids then that will never work.
>>>
>>>
>>>
>>>> It should still work if you have written the job properly. If you need
>>>> to
>>>> you can do a modify all on the Base Element form and set the
>>>> ReconcilliationIdentity to zero.
>>>>
>>>>
>>>> -Original Message-
>>>> From: Heanai 
>>>> To: arslist@ARSLIST.ORG
>>>> Sent: Thu, 22 Jan 2009 2:38 pm
>>>> Subject: Reconciliation IDs‏
>>>>
>>>>
>>>>
>>>> Hello,
>>>> I am having a bit of an issue. I have two datasets A and B. I use the
>>>> econciliation Engine to merge attributes of these two to C. This works
>>>> ine. However when i try to Reconcile C to the Gold Dataset it doesn't
>>>> work
>>

Re: ITSM Issue with Sandbox Enablement

[P Romain ARSlist]

I use cmdbdriver to generate new classes so that the class guids are what I 
want them to be.

 

  _  

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: 28 January 2009 21:46
To: arslist@ARSLIST.ORG
Subject: FW: ITSM Issue with Sandbox Enablement

 

That is correct.  The Class Manager console was used.  cmdb2asset is no longer 
used.  The functionality is done with other processes now.  But yes, all done 
with OOTB facilities.  The IDs were auto-assigned.  (bad!) and (worse) so where 
the class guids!  My OOTB VM "seems" to work as well.  BUT, I have not made any 
new classes there and done a real experiment.

 

Cheers

Ben

 

  _  

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Lyle Taylor
Sent: January 28, 2009 10:32 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Issue with Sandbox Enablement

Ben,

 

You said something that I would like clarification on:

 

any attributes (of our hand-constructed classes using default Admin defined 
field ids)

 

(italics added)  Just to be certain I’m understanding things correctly, did you 
create these classes using the CMDB console using the functionality there for 
creating classes and adding attributes to them, or did you do any of this work 
in the Admin tool?  While I haven’t added any new classes, I have added a fair 
number of attributes to existing classes (although we used IDs specified from a 
specific range of IDs that we were using, rather than letting the system 
auto-assign IDs), and we never had a problem with the system not bringing these 
attributes into the sandbox, which is something that I think should be someone 
analogous to what you’re trying to do in the end.  While I’m not an expert on 
what happens when you use a sample schema, I would expect that the fact that 
“by ID” is selected, it should bring across all fields with matching IDs 
regardless of whether or not they’re in the sample schema – which it seem would 
have to be the case or the majority of the OOB classes would have this same 
issue.

 

Well, I guess there’s no useful information in the paragraph above.  I guess I 
really just want to confirm that the classes were all created using the CMDB 
console exclusively, and that any AST forms used to work with those classes 
were created using the CMDB2Asset utility so that the IDs of the fields on the 
asset forms and the CMDB forms all match up, regardless of whether they’re OOB 
or custom.

 

Lyle

 

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
Sent: Wednesday, January 28, 2009 1:57 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Issue with Sandbox Enablement

 

**  

Thanks Guys,

 

I agree with you.  I noticed the part that doesn't make sense but believe it or 
not I have a reasonable reason for using it.  As for auditing, we've had our 
share of issues with it but are (over) using it.

 

I disabled the delete activity in the Sandbox reconciliation job so that when a 
CI in Production (Gold?) is touched by a person, I can have our standard 
reconciliation job basically use the equal Sandbox CI at a higher precedence 
and then more or less cancel the normal discovered CI in the recon job.  When 
that normal discovered CI has "caught up" to the human modified CI, in a set of 
configured fields I might add, then the Sandbox CI is deleted and the CI is no 
longer human modified and participates in reconciliation updates as normal.  I 
also cannot add an attribute indicating the human modification state to 
BaseElement.

 

The Sandbox indeed makes no sense whatsoever as implemented with the OOTB 
workflow.  The Updated CI is pushed (supposedly) to the Sandbox, and then 
immediately reconciled to production AND deleted from Sandbox.  Also note the 
comments about the NULL Option in the OOTB Job.  This may be there to cover the 
issue I encountered below.

 

We now have a ticket with BMC but alas, I am going to have to do something to 
make it work sooner than I expect a response or a fix.  Perhaps the Overlay 
feature works better?

 

Cheers

Ben

 

  _  

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault
Sent: January 28, 2009 9:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM Issue with Sandbox Enablement

** 

I totally agree with Lyle.

 

It just does not make sense to have a sandbox that will be immediately 
reconciled to production dataset. Besides restricting the updates via 
permissions or field properties, I would add that enabling auditing on the 
fields that can be updated is a good complement, from a control/audit 
perspective. So with access control and auditing, you really don't need a 
sandbox, and you are going to gain a lot in terms of reducing complexity, 
maintenance, etc.

 

-Guillaume

 

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Re: Merging of non-reconciled child CIs

[P Romain ARSlist]

Sorry Matt, I just got back from holiday so am not yet quite back to
reality!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
Sent: 31 October 2008 10:55
To: arslist@ARSLIST.ORG
Subject: Re: Merging of non-reconciled child CIs

Peter

It wasn't me asking, I was replying.

> Matt,
>
> The CMDB does exactly what I think you want it to do regarding
> reconciliation (but not the inheriting of owenership, etc).
>
> You have presumably already set up an identification job for the computer
> system class and set the auto-identify off.
>
> Set up another identification job for base element with auto-identify on.
>
> Then, when the parent computer system is identified and merged so will all
> the children that are weakly related to it. BMC refers to the parent and
> weak children as a composite object.
>
> Any children that are related by strong relationships will auto-identify
> and
> merge regardless of the parent.
>
> Cheers
>
> Peter
>
>
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
> Sent: 30 October 2008 06:35
> To: arslist@ARSLIST.ORG
> Subject: Re: Merging of non-reconciled child CIs
>
> The difficulty is ascertaining what a child ci is. Could be dependant or
> component, however quite valid stand alone cis may utilise those
> relationships.
>
> Another suggestion, how about you fire in and validate after. You could
> run
> a compare job prior to merge and execute workflow to set an attribute flag
> to highlight ci for valiation?
>
> -Original Message-
> From: Tim O'Connor <[EMAIL PROTECTED]>
> Sent: Thursday, October 30, 2008 12:40 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Merging of non-reconciled child CIs
>
> Matt,
>
> It sounds like the functionality I am looking for is not there. I was
> hoping
> for some kind of middle ground between manually adding every CI into BMC
> ASSET then reconciling to get the attributes synced up (very slow), or
> auto-identifying all CIs in the discovery dataset and firehosing them all
> into BMC ASSET (very fast, but difficult to validate).
>
> If you were only forced to manually populate Computer System CIs into BMC
> ASSET, and the discovery dataset child CIs could auto-identify once their
> computer system parent was identified, it would be a very good compromise.
>
> On this same topic, computer system child CIs should also have the option
> of
> inheriting ownership/support data/relationships and asset lifecycle
> data/relationships from their parent computer system CIs. A lot of work
> needs to be done here to enhance the maintainability of large CI count
> production datasets.
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
> Sent: Wednesday, October 29, 2008 3:15 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: Merging of non-reconciled child CIs
>
>
> [The entire original message is not included]
>

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>


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Re: Merging of non-reconciled child CIs

[P Romain ARSlist]

Matt,

The CMDB does exactly what I think you want it to do regarding
reconciliation (but not the inheriting of owenership, etc).

You have presumably already set up an identification job for the computer
system class and set the auto-identify off.

Set up another identification job for base element with auto-identify on.

Then, when the parent computer system is identified and merged so will all
the children that are weakly related to it. BMC refers to the parent and
weak children as a composite object.

Any children that are related by strong relationships will auto-identify and
merge regardless of the parent.

Cheers

Peter



-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
Sent: 30 October 2008 06:35
To: arslist@ARSLIST.ORG
Subject: Re: Merging of non-reconciled child CIs

The difficulty is ascertaining what a child ci is. Could be dependant or
component, however quite valid stand alone cis may utilise those
relationships.

Another suggestion, how about you fire in and validate after. You could run
a compare job prior to merge and execute workflow to set an attribute flag
to highlight ci for valiation?

-Original Message-
From: Tim O'Connor <[EMAIL PROTECTED]>
Sent: Thursday, October 30, 2008 12:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Merging of non-reconciled child CIs

Matt,

It sounds like the functionality I am looking for is not there. I was hoping
for some kind of middle ground between manually adding every CI into BMC
ASSET then reconciling to get the attributes synced up (very slow), or
auto-identifying all CIs in the discovery dataset and firehosing them all
into BMC ASSET (very fast, but difficult to validate).

If you were only forced to manually populate Computer System CIs into BMC
ASSET, and the discovery dataset child CIs could auto-identify once their
computer system parent was identified, it would be a very good compromise.

On this same topic, computer system child CIs should also have the option of
inheriting ownership/support data/relationships and asset lifecycle
data/relationships from their parent computer system CIs. A lot of work
needs to be done here to enhance the maintainability of large CI count
production datasets.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Matt Worsdell
Sent: Wednesday, October 29, 2008 3:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Merging of non-reconciled child CIs


[The entire original message is not included]

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Re: Roles and Permissions....

[P Romain ARSlist]

http://developer.bmc.com/communities/docs/DOC-2657

Cheers

Peter

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of DTE
Sent: 08 October 2008 19:44
To: arslist@ARSLIST.ORG
Subject: Re: Roles and Permissions

If anyone could post a link here it would be appreciated.  Thanks.

On Oct 8, 10:44 am, Rick Cook <[EMAIL PROTECTED]> wrote:
> It's free, and should be available on BMC's download site, and/or on the
> BMCDN.  It's a really small download, too!
>
> Rick
>
>
>
> On Wed, Oct 8, 2008 at 10:33 AM, Joe DeSouza <[EMAIL PROTECTED]> wrote:
> > ** Would love to know the same thing. How do I get a copy of it if I
> > wanted to try it out? How much does it cost or is it a free utility?
>
> > Joe
> > - Original Message 
> > From: Alan Blake <[EMAIL PROTECTED]>
> > To: [EMAIL PROTECTED]
> > Sent: Wednesday, October 8, 2008 1:24:26 PM
> > Subject: Re: Roles and Permissions
>
> > **
>
> > Flight Deck is still a program run by BMC for demonstrations, pre-sales
etc
> > on VM.  How can I obtain this PermissionsandRoles.exe?
> >  --
>
> > *From:* Action Request System discussion list(ARSList) [mailto:
> > [EMAIL PROTECTED] *On Behalf Of *Rick Cook
> > *Sent:* Wednesday, October 08, 2008 11:24 AM
> > *To:* [EMAIL PROTECTED]
> > *Subject:* Re: Roles and Permissions
>
> > **
>
> > That program is very good - a lifesaver for those struggling with
> > permissions on ITSM.
>
> > Flight Deck is (or was) BMC's pre-sales and demonstration VM platform.
 It
> > was a good idea, but the technology of the time hindered its
effectiveness.
> > Not sure who's running that now, or even if it's still being used.
>
> > Rick
>
> > On Wed, Oct 8, 2008 at 10:11 AM, Richard Copits <
> > [EMAIL PROTECTED]> wrote:
>
> > **
>
> > I received a really great program called "PermissionsandRoles.exe" from
a
> > member of the ARLIST – it's a great help! It appears that it's authored
by a
> > "flight deck" organization (???).  What would be great would be the
ability
> > to print out the roles and permissions that are displayed. Does anyone
know
> > how to get in contact with the "flight deck"/author to see if it's
possible
> > or ifthe program might have switches etc. to allow the output to be
saved?
> > Thanks!
>
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>
>

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Re: Remedy mid-tier precache XML code

[P Romain ARSlist]

Christopher,

BMC confirmed what you stated today; prefetching applications is not
possible from V7.1 onwards.

Cheers

Peter

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: 24 September 2008 23:23
To: arslist@ARSLIST.ORG
Subject: Re: Remedy mid-tier precache XML code

In 7.1 they dropped support for pre-fetching the applications, because they
never could get it to work properly.  I thought I had it working fairly well
in 7.0.01.003 early last year, but the same xml file refused to work in any
version of 7.1 from the beta on.  It may have been dropped from support in
ANY version of 7.x, but you'll have to check; it's been over a year since I
stopped working with 7.0.x.

Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing & IT Center
http://itsm.unt.edu/

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Peter Romain
Sent: Wednesday, September 24, 2008 5:17 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy mid-tier precache XML code

I thought you might have a long list!

Did you try prefetching an application?

I have tried this and despite what I have read I cannot get the forms in
the apps to cache.

Cheers

Peter


> 173 of them - some are custom:
>
> AP:Alternate
> AP:Detail-Signature
> AP:Password
> Approval Central
> APR:Alternate
> APR:Approver Lookup
> AST:AssetPeople_AssetBase
> AST:CI Associations Search
> AST:CI Audit Log
> AST:CMDB Associations
> AST:ManageAssetInformation
> AST:ManageInventory
> BMC.CORE.CONFIG:BMC_Dataset
> CFG:Assignment
> CFG:Associations Modify
> CFG:Broadcast
> CFG:Broadcast Association
> CFG:CFG PBB TicketNumGenerator
> CFG:Data Input
> CFG:Decision Tree
> CFG:Decision Tree-Branch
> CFG:GEMScriptAssocLookup
> CFG:GroupEventMapKDBAssoc
> CFG:Related Associations
> CFG:Related Impacted Areas
> CFG:ReminderNotifications
> CFG:Service Catalog LookUp
> CHG:Associations
> CHG:BOAnalysisSrch_dlg
> CHG:CCMCalendar
> CHG:CFG Rules
> CHG:CFG Ticket Num Generator
> CHG:Change Assoc Search
> CHG:Change Management Console
> CHG:Infrastructure Change
> CHG:SYS Notification Rules
> CMDB:CIViewer
> CMS:ConfigurationManagement
> CTM:Address Details
> CTM:CFG PeopleTagNumGenerator
> CTM:CFG-ApplicationPreferences
> CTM:Email System
> CTM:Location Details
> CTM:Login ID
> CTM:Paging System
> CTM:People
> CTM:People Attachments
> CTM:People Attributes
> CTM:People Benefit Info
> CTM:People Education
> CTM:People HR Attendance Mgmt
> CTM:People IT Skills
> CTM:People Permission Groups
> CTM:People Profile
> CTM:People Search
> CTM:People Search-Supp. Staff
> CTM:People Template
> CTM:People Travel Profile
> CTM:People Wallet
> CTM:Phone Details
> CTM:Profile Definition
> CTM:Support Group
> CTM:Support Group Alias
> CTM:Support Group Alias LookUp
> CTM:Support Group Asign LookUp
> CTM:Support Group Assoc LookUp
> CTM:Support Group Shift Assoc
> CTM:SupportGroupFunctionalRole
> CTM:SupportGrpFuncRoleAlLookUp
> FIN:ConfigCostCentersRepository
> FIN:CostCenterUDAAssociations
> FIN:Costs
> FIN:SearchCostCenterdlg
> Home Page
> HPD:Associations
> HPD:Attachments
> HPD:CFG Ticket Num Generator
> HPD:CFG-Rules
> HPD:Help Desk
> HPD:Help Desk Assignment Log
> HPD:Help Desk Audit Log
> HPD:Impacted Areas
> HPD:Incident Assoc Search
> HPD:Incident Management Console
> HPD:Incident Matching
> HPD:IncidentDateSearch
> HPD:Search-Worklog
> HPD:Template Associations
> HPD:TemplateSPGLookUp
> HPD:WorkLog
> KMS:DataExchange
> KMS:General_QueryOptions
> KMS:Main
> KMS:Session
> NTE:CFG-Notification Events
> PBM:CFG KDBTagNumGenerator
> PBM:CFG KE TicketNumGenerator
> PBM:CFG PI TicketNumGenerator
> PBM:Investigation Assgnmt Log
> PBM:Investigation Associations
> PBM:Known Error
> PBM:Known Error Associations
> PBM:KnownError/KDBAssoc Search
> PBM:Problem Investigation
> PBM:Problem Management Console
> PBM:Solution Audit Log
> PBM:Solution Database
> PBM:Solution DB Associations
> PCT:ModelVersion Patch
> PCT:ProductAliasCPYAssocLookUp
> PCT:Product Catalog
> PCT:Product Model/Version
> PDL:File
> PDL:FileTableLookup
> PDL:PD_Console
> PDL:PD_FilesLookup
> PDL:SoftwareLibraryItemSearch
> PDL:Suite_PDAssociation
> RMG:Entity
> RMG:EntitySearch_dlg
> RMG:RegTimeSegment
> RQC:ServiceRequestConsole
> RQC:ServiceRequestWizard
> RRC:Reporting
> Sample:DialogYesNo
> SHARE:Application_Properties
> SHARE:QualBuilder
> SHR:FlashboardDialog
> SHR:OverviewConsole
> SHR:SchemaNames
> SIT:Site
> SIT:Site Alias
> SIT:Site Alias Company LookUp
> SIT:Site Alias LookUp
> SLM:AuditLogDlg
> SLM:Console
> SLM:EventSchedule
> SLM:Measurement
> SLM:ServiceRequest
> SLM:ServiceTarget
> SLM:Status
> SLM:DashboardSLMgr
> SRM:ApplicationSettings
> SRM:Request
> SRM:Survey
> SRM:SurveyResponseDialog
> SYS:Advanced Search Form List
> SYS:Application Status Enabler
> SYS:Date Time Query Rules
> SYS:Menu Items
> SYS:Predefined Queries
> SYS:S

Re: Automated Reports

[P Romain ARSlist]

If you can alter the macros then try adding the timestamp to the  'to-file'
parameter, eg   to-file: x:\remedy\filename$TIMESTAMP$.csv

 

If you don't like the timestamp format you could build the path and filename
in a separate field and pass it to the macro as a parameter.

Then the to-file parameter would be, eg  to-file: $Filename$  where the
Filename variable is set to, for example,   x:\remedy\filename 20080902.csv

 

Cheers

 

Peter

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Grooms, Frederick W
Sent: 02 September 2008 20:29
To: arslist@ARSLIST.ORG
Subject: Re: Automated Reports

 

Another way would be to rename the file after generating.  This way you
would not have to change any of your macros.  You can generate date info
using Set Fields and the MONTH, DAY, and YEAR functions and pass them into a
routine that renames the output file.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Tuesday, September 02, 2008 2:21 PM
To: arslist@ARSLIST.ORG
Subject: Re: Automated Reports

I have done this type of thing via perl scripting...create your 'template'
macro and have it contain a unique value for the report name...then have
perl generate the timestamp that you are looking for...make a copy of the
template macro, edit the copy to have a different report name, then execute
runmacro with the new macro instead of the template...then you can delete
today's macro file.

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Randy Simon
Sent: Tuesday, September 02, 2008 1:11 PM
To: arslist@ARSLIST.ORG
Subject: Automated Reports

I run a report each day via macros and escalations.

The report has a name and it overwrites the previous report every day.

Is there a way to have the name of the report end in something like
TIMESTAMP so it does not overwrite the older report?

 

CSS 5.0

ARS 6.0

SQL 2005

 

Randy Simon

Remedy Admin

Online Resources Corporation 




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Re: Permissions question.....

[P Romain ARSlist]

Log into the BMC Developer Network then navigate to Resource Center ->
Downloads.

Type 'permission' in the Search category field and hit 'Go'.

The license application referred to in other replies will be the first on
the list as 'ITSM User Roles and Permissions Utility'

Cheers

Peter

 

 

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From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Copits
Sent: Friday, August 15, 2008 7:50 AM
To: arslist@ARSLIST.ORG
Subject: Permissions question.

** 

We finally have our system built and are starting to think about permissions

for the users. Is there a central place where the possible permissions are

listed or described? I've tried to scan the manuals but didn't find anything

like that.but maybe I wasn't looking in the right place..but are they listed

anywhere or just spread out throughout the ton of manuals.? Thanks!



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Re: CMDB Audited attributes

[P Romain ARSlist]

Look at the OBJSTR:AttributeDefinitions and OBJSTR:Class forms. 

CMDB auditing is, like all CMDB settings, driven by metadata so you should
be able to determine any setting by looking at the data in the metadata
forms.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Drew Shuller
Sent: 18 July 2008 18:18
To: arslist@ARSLIST.ORG
Subject: Re: CMDB Audited attributes

Roger, what field on Base Element holds this information?

Thanks,

Drew

On Fri, 18 Jul 
2008, Roger Justice wrote:

> The Base Element form is where the fields are set to Audit. I do not know
of a way to get a list. Being held on one form helps
>
>
> -Original Message-
> From: Drew Shuller <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Fri, 18 Jul 2008 10:18 am
> Subject: CMDB Audited attributes
>
>
> Hello list,?
> ?
> Is there a way to quickly determine which CMDB attribues are audited?
Thanks in advance.?
> ?
> Drew?
> Tulsa, OK?
> ?
>

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Re: Product Categorizations

[P Romain ARSlist]

The DSL only applies to software.

 

The Foundation/Topology Discovery documentation includes a BMC best practice
categorisation you might like to use as a starting point for hardware CIs.

 

Cheers

 

Peter

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Roger Justice
Sent: 16 June 2008 22:10
To: arslist@ARSLIST.ORG
Subject: Re: Product Categorizations

 

** The last time I installed it was a couple of hours including the transfer
from the staging form to the DSL forms.


-Original Message-
From: Kathy Morris <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Mon, 16 Jun 2008 4:47 pm
Subject: Product Categorizations

** Hi,

We are trying to build a list of Product Categorizations and we are getting
new Remedy resources so our team does not have the DSL install as high
priority right now.  Is there somewhere I can get a list of recommended
Product Categorizations? I went thru the Technical Guides and I found a Best
Practice List for Operational Categorizations.  About how long does it take
to install the DSL on Dev - is there any serious impact?   

  _  

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Re: Active Link After Submit Instead of Filter

[P Romain ARSlist]

Sounds like an ideal time to upgrade to 7.1 and use the new filter error
processsing workflow.

 

You probably don't have that option at the moment but can add this issue to
your list of reasons to justify an upgrade in the future!

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Paul Blasquez
Sent: 23 April 2008 23:07
To: arslist@ARSLIST.ORG
Subject: Re: Active Link After Submit Instead of Filter

 

Thank you for mentioning that, and yes, I am currently in talks with my DBA
to set up a 1-2 hour caching mechanism on the local DB to replace the view.
After further review I just don't feel comfortable with the scaling of an
escalation for this purpose.

 

All things said and done, the DB needs to return the data instead of Remedy
trying to work around it timing out.  I might have let it slide if the
active link after submit idea had panned out but perhaps this is for the
better.

 

Thanks!

 

-Paul

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brian Goralczyk
Sent: Wednesday, April 23, 2008 2:53 PM
To: arslist@ARSLIST.ORG
Subject: Re: Active Link After Submit Instead of Filter

** 

Paul, 

 

If you are going to go through that effor, does the information need to be
live that you are looking up?  I don't recall seeing what the data was
gathered from or for.  Can you instead create an escalation that could fire
once an hour, or even less often, that would load the data from your
external source into a table on your database? 

 

Just an idea that I didn't see stated.

 

Brian

On Wed, Apr 23, 2008 at 3:37 PM, Paul Blasquez <[EMAIL PROTECTED]>
wrote:

Yes I was afraid of this, and was hoping there was some tricky detail I
hadn't thought of that could make it possible without the escalation.
This is definitely an issue I'm willing to spend the escalation
resources on, just doing due diligence and all that.

Thank you for the input!

-Paul


-Original Message-
From: Action Request System discussion list(ARSList)

[mailto:[EMAIL PROTECTED] On Behalf Of LJ Longwing
Sent: Wednesday, April 23, 2008 11:47 AM
To: arslist@ARSLIST.ORG

Subject: Re: Active Link After Submit Instead of Filter

Unfortunately the AL's aren't firing, because it's not the user tool
doing
the insert.  If you want them to fire as part of the submit, you need to
deal with the timeouts, if you need the submit to happen without the
possibility of the timeout, you need to have the sql lookup fire on some
other trigger, the other trigger would be an escalation, performance
wise it
wouldn't be that bad, if you have too many records in that table you
could
always index the fields used for lookup on your escalation to mitigate.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Paul Blasquez
Sent: Wednesday, April 23, 2008 12:32 PM
To: arslist@ARSLIST.ORG
Subject: Active Link After Submit Instead of Filter

Hello,

I have a custom 6.3 Remedy implementation which is used by our Netcool
monitoring system to open tickets based on certain events.  The netcool
remedy gateway is used to push a few fields to Remedy and open a ticket,
then the Request ID is passed back to netcool and used for future
updates to
the event.  All of this works just fine.

The issue I am seeing is that after Remedy receives the fields and the
ticket is saving, I fire 2 filters to pull data out of an external
database
via a SQL call over a view in the local Oracle DB.  This call can
sometimes
time out.  When it does, this causes the netcool gateway to receive an
ARERR
92 and a request ID is never created.

I am trying to work around this by doing the filter actions with an
active
link that fires after submit.  I have tried it with both set field alone
and
with a set field then a push field of matching IDs to the same request
ID.
Neither of these methods have worked.  Although the ticket opens fine,
the
SQL results are not pushed to the fields.

Once again, the priority is that netcool receives a request ID in an
action
that is separate from the SQL call.  I realize that an 1-2 minute
escalation
could accomplish this but I don't like that from a performance
standpoint.

Any input is appreciated, thanks!


Paul Blasquez
Senior Network Engineer/Remedy Developer | Desk - 408.360.5220 | Cell -
408.627.5714



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Re: Product Catalog Data importing and relating to Company

[P Romain ARSlist]

Hi,

Yes, I just loooked at my documentation and this was the filter I updated to
be able to import from a csv file directly into the PCT:Product Catalog
form.

Cheers

Peter

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Saravanan Palaniappan
Sent: 03 April 2008 06:49
To: arslist@ARSLIST.ORG
Subject: Re: Product Catalog Data importing and relating to Company

Hi all,
Is this the filter you are talking about
PCT:PDC:CreateDefaultGlobalCompanyAssoc_795_PPDA?

Because I see this filter fires only in the Submit and not in merge

Thanks & Regards
Saravanan Palaniappan
ITSM
 

"To teach and to learn, to laugh and make others laugh.  This is my
purpose.  Any day I don't do this was not worth the time it took to get
through it."

 


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of P Romain ARSlist
Sent: Thursday, April 03, 2008 2:50 AM
To: arslist@ARSLIST.ORG
Subject: Re: Product Catalog Data importing and relating to Company

If I remember right there's a filter on the PCT:Product Catalog form
that
associates the record to the global company.
Set the filter to fire on merge and all will be ok.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: 02 April 2008 20:13
To: arslist@ARSLIST.ORG
Subject: Product Catalog Data importing and relating to Company

I just imported product catalog data to the PCT:Product Catalog form.

Now the only way I see to get this associated to the company is to
manually associate them through the Product Catalog setup form.
But that means I'll have to do this for 400 entries.

Is there an easier way to import this data with the company already
associated to it?

I'm sure there can be workflow created, but I'm looking for something
I don't have to spend weeks trying to figure out.



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Re: Product Catalog Data importing and relating to Company

[P Romain ARSlist]

If I remember right there's a filter on the PCT:Product Catalog form that
associates the record to the global company.
Set the filter to fire on merge and all will be ok.

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of [EMAIL PROTECTED]
Sent: 02 April 2008 20:13
To: arslist@ARSLIST.ORG
Subject: Product Catalog Data importing and relating to Company

I just imported product catalog data to the PCT:Product Catalog form.

Now the only way I see to get this associated to the company is to
manually associate them through the Product Catalog setup form.
But that means I'll have to do this for 400 entries.

Is there an easier way to import this data with the company already
associated to it?

I'm sure there can be workflow created, but I'm looking for something
I don't have to spend weeks trying to figure out.


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ARS 7.1 Join Form Changed Behaviour - ITSM Customisers Beware

[P Romain ARSlist]

Hi All,

 

A heads up on a change in join form processing between ARS 7.1 Patch 1 and
ARS 7.01

 

 

Create a regular form 'A' having only the core fields.

 

Create a join form 'B' joining 'A' to itself using the request ID field.
Expose the Short Description field from the Primary form of the join.

 

Create a record in form 'A'

 

View the record in join form 'B' and change the Short Description. All
should be OK.

 

Add a filter to the join form to set the Short Description field to upper
case.

 

Now try and change the Short Description field. It will change back to its
original values.

 

The filter fires twice as each side of the join is saved but the second time
it uses the original field value.

 

 

In the ITSM suite the user interacts with AST forms which are joins of
joins.

If you have any bespoke workflow that, for example, sets the name field to
upper case then the users won't be able to change the name via asset
management.

 

BMC has logged this as a bug.

 

Cheers

 

Peter

 


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Re: unable to read data from Table field more than one time

[P Romain ARSlist]

Are you using an EXTERNAL qualification for the table field?

I assume you are:
1. parsing the CC field to get the first value (X)
2. putting the value in the table field external qualification
3. calling the guide which walks the table getting the values for appending
to the mailing-list
4. parsing the CC field to get the next value (first time = Y)
5. jumping back to 2 if a value is found in 4 

I remember a year or so ago having trouble getting server-side table fields
to refresh in a scenario similar to the above but was told this had been
fixed.

If you are not doing the above how are you walking the table?

Cheers

Peter

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Remedy Maniac
Sent: 14 November 2007 14:58
To: arslist@ARSLIST.ORG
Subject: Re: unable to read data from Table field more than one time

no this has nothing to do with a caching problem on the web.
The only thing I do is to click on a Submit button in Form A.
This button pushes the values of one field (called CC field) to another 
form let say Form B.
On submit to that form B, I check entry per entry, whether it is a valid 
email address or it is a mailing-list.
If valid email address I add that entry to another field (let say emails 
found) on that form B.
If it is a mailing-list entry I check via a Table field in the Form B 
the logins associated to the mailing-list found and I add them to the 
field emails found.
Upon completion of the whole operation I send back the results to the 
web page where I clicked on the Submit button.
Up to now everything works perfect.
The problem is if in the CC list I have several mailing-lists.
The filters take only the logins found for the first list.
And multiplies per mailing-lists found i.e if I have mailing-ist X and Y 
and Z.
X with X-1 and X-2 logins.
Y with Y-1 and Y-2 logins
Z with Z-1 and Z-2 logins
At the end I find in the final field X-1, X-2 which s fine for first 
mailing-list found (X) But instead of Y-1 and Y2 and Z-1 and Z-2, I find 
X-1 and X-2 X-1 and X-2. Three times corresponding to my X, Y and Z 
mailing-lists found.
... ??? ... so i am getting crazy  Please HELP 

Serouche


Rahul AR User wrote:
> **
> Hi Serouche,
>  
> Can you please confirm whether the same is working fine in the user 
> tool? If the answer is yes then I believe that this is something to do 
> with the Mid-Tier cache which is not refreshing. In the Mid-Tier, 
> change the flush time to less, maybe for testing purpose you can 
> change it to 5Sec, and then check.
>
> On Nov 14, 2007 3:27 PM, Remedy Maniac <[EMAIL PROTECTED] 
> > wrote:
>
> Dear listers,
>
> I have in Form A a table field which displays "Lists" and
> "Logins". In
> addition in that Form A I have a Character field B.
> On the web I fire via a Submit button a bunch of Filters and an Filter
> Guide which reads in Loop the content of the Table Field.
> One of the filters pushes values to Form A into Character field B.
> Whenever this later is equal to "Lists" I read "Logins"
> That works perfectly.
> But only for the first value. i.e if on the web form I put for example
> 1, 2 and 3. In the form filters read 1=Lists and add the
> corresponding
> "Logins" But for 2 it adds again the "Logins" for 1 and so on and
> so on.
> However I can check that Table field displays correctly the
> values. But
> somehow I am not able to append to the precedence values the next
> values.
> I is starting to get me crazy.
> Please help.
> Thank you.
> Serouche
>
>

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>
>
> -- 
> Regards
> Rahul __20060125___This posting was submitted with 
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Re: ARS v7 Audit Form - Using Audit on fields, but too many values are appearing in Audit record

[P Romain ARSlist]

Hi Susan,

 

It's workflow on your main form that I'm referring to.

 

If this sets any of the fields that you've selected for audit then this may
be causing the problem as it did for us.

 

Cheers

 

Peter

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Susan Palmer
Sent: 25 October 2007 20:33
To: arslist@ARSLIST.ORG
Subject: Re: ARS v7 Audit Form - Using Audit on fields, but too many values
are appearing in Audit record

 

** 

Hi Peter,

 

That's an interesting question.  I was under the impression that no workflow
'copied' over during the audit form creation.  So I guess I wasn't expecting
any workflow to set anything since how would it know to.  I haven't created
any workflow. 

 

Thanks,

Susan

 

On 10/25/07, Peter Romain <[EMAIL PROTECTED]> wrote: 

Hi Susan,

Is there any set fields workflow acting on the fields that are being copied?

We had an issue where a field was triggering an audit record when I didn't 
think it should.

It turned out that there was a filter setting the field to upper case.

Even if the field was already in upper case (ie it didn't change) the
audit was still triggered.

Cheers 

Peter


Hi Everyone,
>
> I was glad to see that the Audit process feature was very straight forward
> and fairly easy to implement.  I've tried it on one form on development
> and 
> have an issue.  I chose to use the Form type of Audit so we can run
> reports
> from the data.
>
> I chose Audit on numerous fields of interest.
>
> I notice that when I change only one field on a ticket, i.e. Assigned To,
> it
> also writes several other fields to the corresponding audit form entry.
>
> At first I thought it was 'required' fields but that is not exactly the
> case.  It is somewhat confusing when you're looking at the details of the 
> audit records.
>
> For instance, Priority shows on each audit record whether it changes or
> not.  So say you change the Priority from Low to High and there are
> subsequently several changes to other fields at various times.  On the 
> records where Priority did NOT change, the audit record shows the
> 'original'
> priority value (Low).  So you can see Low, Low, Low, High, Low, Low .
> which leads you to believe it went back down from High to Low when it 
> didn't.
>
> But then to make things more confusing, it did not act the same way on the
> Summary field.  Although it does show it on each audit record whether it
> changed or not, at least it keeps its current value. 
>
> Are you seeing that behavior also?  How are you dealing with that if you
> are
> utilizing the data for reporting?
>
> Thanks for your input,
>
> Susan Palmer
> ShopperTrak 
>
> ARS 7.0.1P2
> Oracle 10g
> Windows Server 2003
> User/Admin:  7.0.1P3
>
>

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Re: Strange commit changes action behavior when using parent window and dialog

[P Romain ARSlist]

Have you tried removing the event workflow completely and simply adding a
commit action after the open window action?
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Richard Baird
Sent: 20 July 2007 18:46
To: arslist@ARSLIST.ORG
Subject: Strange commit changes action behavior when using parent window and
dialog

Hi Folks,

I'm seeing what seems like strange behavior when using commit changes to
save a parent record after a child dialog closesHere is the
scenario.

1. I have an Active Link that opens a dialog window when a user selects a
record on the parent form and a particular field is null
2. The user selects a value on the dialog and then clicks a button to
indicate the selection
3. I then have an Active Link that has the following actions:
- Commit Changes to write the value back to the parent form
- Send Event to parent indicating the value has been selected and sent
back
- Close Window

4. I then have an Active Link on the parent window that executes on the
event sent above and performs a commit changes action to write the record
back to the DB with the new field value.

When I log this, it looks like things are working correctly, however the
parent record is never written (nothing in SQL log either) and the save
button is lit. The value is returned to the parent window, but the DB write
isn't done. It is almost like the second commit changes is running in the
context of the dialog window (which is now closed) instead of the parent
window, but the log clearly shows it running on the parent after the event
is received.

Any Ideas...?

Windows Server environment
ARS 6.3 patch 20
SQL Server 2000

Thanks,

Richard


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Re: license upgrade

[P Romain ARSlist]

Are the servers in a server group?

 

If so, have the floating licenses been issued with the server group name in
the license information field?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Chris Doble
Sent: 16 July 2007 01:46
To: arslist@ARSLIST.ORG
Subject: license upgrade

 

Folks,

 

I am wondering - I have 1 licensed server that has trial license apps on it.
There is a load balancer and the 2nd server is also a trial license.

 

I am upgrading from 5.x to 7.x - single server from the old system.

 

Is it better to purge the existing 7.x license and move it to the load
balanced server, and then use the upgraded arserver and apps licenses on the
1st 7.x server?

 

Or is there another way to do this?

 

Also, has anybody had their trail floating licenses never display as applied
in the server?

 

I have 30 that won't work - they are arserver floating and bmc incident mgmt
floating.

 

Thank You,

 

Chris Doble
Mobile: 949-533-5346

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Re: include a blank value at the top of an 'on search' menu

[P Romain ARSlist]

Could you use an sql menu?

 

Then maybe an sql statement along the lines of (for Oracle) the following
will give you what you need:

 

select value,value from form union select 'Clear', 'a' from dual

order by 2

 

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Neel Guatam
Sent: 15 June 2007 20:27
To: arslist@ARSLIST.ORG
Subject: include a blank value at the top of an 'on search' menu

 

Hello listers,

 

I've a character menu that does a look-up on some other form to grab a list
of available values. I would like to add a blank value on top of the menu
item. Any ideas as to how this can be done?

 

Thanks in advance. 

 

Neel Gautam 

 

This message is for the designated recipient only and may contain
privileged, proprietary, or otherwise private information. If you have
received it in error, please notify the sender immediately and delete the
original. Any other use of the email by you is prohibited.

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Re: BMC Atrium CMDB Costs?

[P Romain ARSlist]

I guess the issue BMC are facing is that Atrium has no user licences so the
only 'standard' source of revenue is the application license itself.


-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of David Sanders
Sent: 15 June 2007 13:25
To: arslist@ARSLIST.ORG
Subject: Re: BMC Atrium CMDB Costs?

Oops - my bad.

$100k is per instance, and $1.2M is per site licensing.

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
 
See the ESS Concepts Guide
 
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
 
web http://www.westoverconsulting.co.uk
 

-Original Message-
From: David Sanders [mailto:[EMAIL PROTECTED] 
Sent: Friday, June 15, 2007 1:21 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: BMC Atrium CMDB Costs?

Hi Carey

I can't answer your question about the difference in name, but the cost of
"BMC Atrium CMDB Enterprise Manager" is I think $100k per site, or $1.2M for
an enterprise license.  Plus costs per endpoint, like $150 per server
managed, $10 per desktop, etc.

Regards

David Sanders
Remedy Solution Architect
Enterprise Service Suite @ Work
==
ARS List Award Winner 2005
Best 3rd party Remedy Application
 
See the ESS Concepts Guide
 
tel +44 1494 468980
mobile +44 7710 377761
email [EMAIL PROTECTED]
 
web http://www.westoverconsulting.co.uk
 

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Carey Matthew Black
Sent: Friday, June 15, 2007 12:41 PM
To: arslist@ARSLIST.ORG
Subject: Re: BMC Atrium CMDB Costs?

David,

And not to split hairs... but Is there any difference between:

"BMC Atrium CMDB Enterprise Manager"
  and
"Atrium CMDB" (that comes with any portion of ITSM) ?


This question was discussed at last years RUG and no real answer was
supplied. (Or I at least did not get the answer.)


I mean if the cost of the "Enterprise Manger" is 1.2M and the cost of
Service Desk is more like 120K (Which should be a reasonable set a
user license for the SD application too.) then why would anyone buy
"Enterprise Manger"? Why not just buy Service Desk and not use the
Service Desk application?

-- 
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)

Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.



On 6/14/07, Easter, David <[EMAIL PROTECTED]> wrote:
> **
>
> > So the ITSM suite is not inclusive, with just this package?
>
> BMC Atrium CMDB Enterprise Manager does not include ITSM.
>
> However, if you buy an ITSM application like Asset Management it will
> include the Atrium CMDB.
>
>
> -David J. Easter
> Sr. Product Manager, Service Management Business Unit
> BMC Software, Inc.


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Re: Sandbox for ITSM 7?

[P Romain ARSlist]

In the licensing and password section of the BMC support site there is a
link to request a trial license.

 

Is this generally available or just to partners?

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Gidd
Sent: 14 June 2007 18:36
To: arslist@ARSLIST.ORG
Subject: Re: Sandbox for ITSM 7?

 

Ron,

 

 

Upgrade the application you are using from ITSM 6 to ITSM 7 ?

 

  This is a major change.  ITSM 7 is a complete rewrite of the ITSM
application based on the ITSP (ex-Viadyne) application, not ITSM 6 (the code
base for ITSM 6 has been abandoned by BMC). It is not a simple upgrade and
there is virtually no overlap in forms/workflow between ITSM 6 and 7.
Changing to ITSM 7 is like installing a completely new application - you
will need to re-train your staff, change/adapt existing processes, perform a
complicated migration of existing data to the new application, discover
which of your current customizations need to be re-done on the new
application, etc. etc.


 

my .02  HTH

Regards...Gidd

 

  _  

From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Ron Legters
Sent: Thursday, June 14, 2007 8:38 AM
To: arslist@ARSLIST.ORG
Subject: Sandbox for ITSM 7?

** 

I'm working on our upgrade to ITSM 7 (well, actually just Service Desk 7)
and I'd like some advice. For past upgrades, I've done a completely OTB
install on an unlicensed 'sandbox' server just to see what's there, and
compare my customizations to the OTB and so forth. As you know, we can't do
an unlicensed install with ITSM 7, so I'm wondering how some of you who have
already dealt with this managed.

I've got a licensed development system, so I can install there, but it's
likely I'll need to do some troubleshooting of production problems before we
get the upgrade in production, so I need a dev system that's exactly like
production. I'm thinking I could do a backup of the existing dev system
database, then do a fresh install or ARS 7 and a fresh OTB install of ITSM
7, then if I need the HD6.0 system, restore from the 6.0 backup. This sounds
like it should work, but I don't know about binaries that may get installed
for ITSM 7 which might make going back and forth between 6 and 7
challenging.

Your thoughts? 

Thanks,
Ron Legters
Tools Administrator 
Data & Systems Services 
Univar USA Inc.
425.889.3952 Office
425.889.4111 Fax 
  www.univarusa.com 


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Re: ITSM 7.0.x Patch 004

[P Romain ARSlist]

You'll have to use patch 4 if you want to install the new SRM module.

You'll also patch 2 of ARServer as it has the SRM application license in its
license type menu.

I don't plan to trailblaze with this other than in a VMWare environment
though!

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of strauss
Sent: 09 May 2007 19:54
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0.x Patch 004

I am hoping that they actually have some fixes in there (Patch 004) that
work properly - this morning I got a patch to RKM (7.1.01.1057) that
actually appears to have solved my problems with searching/displaying
RightAnswers content properly under the General index.  This has _never_
worked correctly, through _many_ different iterations of that software,
so there is hope that some of the ITSM bugs will finally be addressed as
well. Of course, none of the 7 defects I have open were included in the
Patch 004 fix list; maybe by Patch 005, or 7.1...

Christopher Strauss, Ph.D.
Remedy Database Administrator
University of North Texas Computing Center
http://remedy.unt.edu/helpdesk/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, May 09, 2007 12:26 PM
To: arslist@ARSLIST.ORG
Subject: Re: ITSM 7.0.x Patch 004

I just got done giving a hard look at the p4 release notes, and I have
to agree with you, Chris - there are a few serious issues addressed
there that might make this one worth my while.  I'm giving serious
consideration to installing this one, depending on when they formally
release it.

Rick


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