Re: Web Services installation 1805

[Rafael Rodriguez]

Hello Ben,

Is this a Server Group environment? See documentation link
https://docs.bmc.com/docs/brid/1805/installing-bmc-atrium-core-web-services-components-813429826.html

- You cannot install BMC Atrium Web services directly in a server group.
BMC recommends to install BMC Atrium Web Services on a separate machine and
then configure it for the server group.

On Mon, May 13, 2019 at 5:13 AM Ben Chernys <
ben.cher...@softwaretoolhouse.com> wrote:

> Hi Folks,
>
> Windows; MS SQL Server; ITSM 1805.
>
> Just a quick Q.  When 1805 was installed, CMDB Core was installed but CMDB
> Web Services was not.
>
> It turns out BMC said it wasn't needed but apparently, it is.
>
> The doc says NOT to install Web Services on the same box as the Remedy
> server, but when I run the installer on another box, (the mid-tier box) it
> never gets to the product selection screen because of an error:  "Product
> cannot be installed for a remote AR server".
>
> Any clues or documentation URLs on how I can install the CMDB Web Services
> ?
> (especially doc not in conflict with the installer)
>
> Cheers
> Ben Chernys
> www.softwaretoolhouse.com
>
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Re: Smart Reporting

[Rafael Rodriguez]

Julie the formatting capabilities are available within Smart Reporting to
populate values from Remedy Data. However, what is currently not available
or supported is to execute a search in Remedy/ITSM and have search
parameters passed to Smart Reporting as Crystal Reports did when using
Macros or Active Links that opened certain reports.

As long as Reports are created in Smart Reporting with interactive
parameters, end users can provide information to filter report and provide
search criteria which can then format report with data from Remedy.

HTH

On Tue, Jan 8, 2019 at 6:58 PM Parkin, Julie (WSP) 
wrote:

> Has anyone built Smart Reports which are formatted text with data
> inserted, example a business letter to tell someone when an appointment
> date is.  We have you to get Smart Reporting installed and are trying to
> figure out if it well handle the “reports” that we have.
>
>
>
> Julie Parkin
>
> Remedy Development
>
> Micro 12x13956
>
> 360-596-4956 Ext 13956
>
>
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Re: BMC Remedy Installer 9.1.03 Fails with java.lang.NoSuchFieldError: originalHostName

[Rafael Rodriguez]

Sounds like a .jar related issue. I would check Java and classpath
variables.

On Mon, Oct 16, 2017 at 12:32 PM, Thomas Miskiewicz 
wrote:

> **
> Hello Listers,
>
> next server, next error:
>
> LOG EVENT {Description=[JVM launcher command],Detail=["/opt/ORA/
> installer/ARSuiteKit/Disk1/files/jre/bin/java" -Xmx512m -classpath
> "/opt/ORA/installer/ARSuiteKit/Disk1/" "-Dsun.java2d.noddraw=true"
> "-Dswing.volatileImageBufferEnabled=false" 
> "-Djava.logging.properties=/logging.properties"
> "-Xdebug" "-Xrunjdwp:server=y,transport=dt_socket,address=12333,suspend=n"
> "-XX:-OmitStackTraceInFastThrow" "-XX:CompileCommand=exclude,
> javax/swing/text/GlyphView.getBreakSpot" -Dbmc.install.LAUNCHER_
> EXECUTABLE="/opt/ORA/installer/ARSuiteKit/Disk1/setup.bin" -jar
> "/opt/ORA/installer/ARSuiteKit/Disk1/setup.jar" "install"]}
> CompilerOracle: exclude javax/swing/text/GlyphView.getBreakSpot
> Listening for transport dt_socket at address: 12333
> (Oct 16 2017 07:29:24.316 PM +0200),SEVERE,com.bmc.install.
> product.base.project.runner.ProjectRunner,
>   THROWABLE EVENT {Description=[Error]},
>   Throwable=[java.lang.NoSuchFieldError: originalHostName
>   java.net.InetAddress.init(Native Method)
>   java.net.InetAddress.(InetAddress.java:277)
>   sun.font.FcFontConfiguration.getFcInfoFile(FcFontConfiguration.java:352)
>   sun.font.FcFontConfiguration.readFcInfo(FcFontConfiguration.java:425)
>   sun.font.FcFontConfiguration.init(FcFontConfiguration.java:94)
>   sun.font.FcFontConfiguration.(FcFontConfiguration.java:76)
>   sun.awt.X11FontManager.createFontConfiguration(X11FontManager.java:770)
>   sun.font.SunFontManager$2.run(SunFontManager.java:431)
>   java.security.AccessController.doPrivileged(Native Method)
>   sun.font.SunFontManager.(SunFontManager.java:376)
>   sun.awt.X11FontManager.(X11FontManager.java:57)
>   sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
>   sun.reflect.NativeConstructorAccessorImpl.newInstance(
> NativeConstructorAccessorImpl.java:62)
>   sun.reflect.DelegatingConstructorAccessorImpl.newInstance(
> DelegatingConstructorAccessorImpl.java:45)
>   java.lang.reflect.Constructor.newInstance(Constructor.java:422)
>   java.lang.Class.newInstance(Class.java:442)
>   sun.font.FontManagerFactory$1.run(FontManagerFactory.java:83)
>   java.security.AccessController.doPrivileged(Native Method)
>   sun.font.FontManagerFactory.getInstance(FontManagerFactory.java:74)
>   java.awt.Font.getFont2D(Font.java:491)
>   java.awt.Font.canDisplayUpTo(Font.java:2022)
>   com.bmc.install.product.base.project.runner.ProjectRunner.
> getChoosableGUILocales(ProjectRunner.java:787)
>   com.bmc.install.product.base.project.runner.ProjectRunner.
> initializeProjectUI(ProjectRunner.java:1889)
>   com.bmc.install.product.base.project.runner.ProjectRunner.
> runProjectRunner(ProjectRunner.java:2131)
>   com.bmc.install.product.base.project.runner.ProjectRunner.
> main(ProjectRunner.java:505)]
> (Okt 16 2017 07:29:24.000 PM +0200),CONFIG,Command return code,
>   LOG EVENT {Description=[0]}
> (Okt 16 2017 07:29:25.000 PM +0200),INFO,setup,
>   PROGRESS EVENT {Description=[Unpacked payload
> entry],Progress=[100],Detail=[1 of 1]}
> (Okt 16 2017 07:29:25.000 PM +0200),INFO,setup,
>   LOG EVENT {Description=[Extracted payload entry count],Detail=[1]}
> 
>
> Any idea what's wrong?
>
>
> Thomas
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: Remedy 9.0 SQL requirements

[Rafael Rodriguez]

Ryan, take a look at the following link. I believe this will provide
information your looking for to make a decision.


Remedy 9.0 benchmark report has some data where we compared physical SQL
server to a VM. Essentially we saw similar performance and therefore using
a VM for a small or medium type of environment as a database server should
be okay. For production environment we recommend not to over-subscribe
resources and map (1-1 mapping) one VCPU to one physical core.


https://docs.bmc.com/docs/display/public/brid90/Mixed+workload+with+Microsoft+SQL+server+deployed+to+a+Virtual+Machine

On Tue, Oct 20, 2015 at 10:07 AM, Ryan Nicosia 
wrote:

> I've looked through the 9.0 upgrade documentation and outside of some
> basic sizing guidelines I'm not really finding what I'm looking for.
>
> I've also downloaded the worksheet that BMC put together for planning your
> resource requirements for 9.0 install based on users, ticket throughput,
> etc.
>
> What I am after are recommendations on a virtualized Microsoft SQL cluster
> and what we should provide to our SQL team on how SQL should be provisioned
> to support Remedy.  In the past, we ran into several issues with DB
> connectivity from ARS due to an unidentifiable issue with latency between
> the cluster (veritas in this instance) and the storage array where the
> database was actually housed.  The only solution was to revert back to a
> physical SQL server.
>
> We want to avoid this situation with our 9.0 upgrade by ensuring all of
> the SQL requirements are provided up front.  Unfortunately, it looks like
> BMC documentation is kind of lacking in this regard.
>
> So, for anybody that has upgraded to 9.0 and has a large user base and
> large DB with a lot of transactions, do you have any lessons learned or
> recommendations for Microsoft SQL server in a clustered environment?
>
>
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Re: Upgrade advice

[Rafael Rodriguez]

Hello Victoria,

There are several factors here that are unknown at the moment. For example,
if your customizations are tied to certain integrations or are they just
stand alone customizations within your environment. Or are some of your
customization tied to any of the OOTB ITSM apps?

Without getting into all the details what is your ARS platform version?
8.1.02? If you created all you custom objects using Dev stuidio "Best
Practice" then all you customizations will be available after upgrade to
9.0. That being said, it is highly recommended that you run the Pre-Checker
utility before each component and address any issues that it
discovers..ESPECIALLY fields ids created in reserve range.

HTH

Rafael

On Tue, Oct 20, 2015 at 8:15 AM, Williamson, Victoria (CIV) <
victoria.william...@usdoj.gov> wrote:

> **
>
> Good Morning Y’all!
>
>
>
> I will be upgrading a unique system where as the majority of the
> modifications are done as ARSystem and not in ITSM.  I have the
> documentation on the how to for the ITSM 8.2 => 9.*.  The question is
> what’s the best plan for the ‘other stuff’.  Because it’s built in ARSystem
> does it need to be upgraded too?  Or can we ‘reuse’ it after the ITSM
> upgrade? Any advice on this endeavor is very welcome.  Thank you.
>
>
>
> Very Respectfully,
>
>
>
> Victoria Williamson
>
> Remedy Development Manager
>
> 202-514-4759
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: CMDB Data Migration 8.1.02

[Rafael Rodriguez]

Your best bet would be to use DDM although there are some minor issues but
can be worked through as long as you understand how it works.

On Fri, May 15, 2015 at 11:11 AM, Michelle Grace mg10241...@hotmail.com
wrote:

 Greetings All,

 Has anyone had any success with data migration into CMDB 8.1.02 we have
 tried AIE, AI and Spoon to no avail. We can use Migrator but that has some
 issues because we can't migrate from/to a join. This is 7.6.03 to 8.1.02.

 Thanks in advance for any assistance.
 Michelle


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Re: Application List from SHR:Landing Console

[Rafael Rodriguez]

Hello Suresh,

If you installed Analytics it should have created a shell form called
ANA:Analytics. The form already has an Entry Point Label created that is the
reason why you see the Analytics label in the flyout application list. As
part of the Analytics install an active link should have been created called

ANA:Analytics:OpenURL.

NOTE: If this Active Link does not exists you can create it based off the
form above with the following criteria:
1) Execute On should be None (no options selected).
2) Run If  should be blank
3) If Action - Run Process PERFORM-ACTION-OPEN-URL new http://yoururlhere
4) Permissions should be set to Public.

HTH

Rafael
On May 27, 2014 9:41 AM, ersureshbe ersures...@gmail.com wrote:

 Hi Team,

 We have an issue with to access with Analytics. When i clicked it's not
 going to Analytics link.Please refer below screen shot.

 
 http://ars-action-request-system.1093659.n2.nabble.com/file/n7596850/Application_List.bmp
 

 Have created the Active link. USed action as Run Prcoess and called
 Perform Action Open URL and used that URL. but,i need to call Button/Menu
 Field.

 This Button/Menu field need call from Application list. Please refer the
 high lighted. Can't find that values from Application List.Have tried with
 Developer studio, it showing only border. There is no value init. Where i
 can refer the Analytics from Application List.

 Please advise to fix this issue.

 Regards,

 Suresh Loganathan



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 http://ars-action-request-system.1093659.n2.nabble.com/Application-List-from-SHR-Landing-Console-tp7596850.html
 Sent from the ARS (Action Request System) mailing list archive at
 Nabble.com.


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Business Objects/Analytics Questions

[Rafael Rodriguez]

Hello list,

We have recently began receiving the following messages in
Analytics/Business Objects.

1) If a user attempts to copy a report object from one folder to the next
in Infoview they get an error File Repository Input Server is Down (We
have verified that it is infact up and restarted service and machine
several times and still no luck. We have also tried several things that
were suggested online with no success. If I or any other user logs into via
CMC and tries to perform same action then it works just fine.

2) If a user attempts to view Instance history of a report that was
generated in either PDF/EXCEL via Infoview they get an error indicating
file is not of the correct format. If they try to view a WEBI instance they
can view with no issues. Again, if user logs in via CMC they are able to
view PDF/EXCEL instance just fine.

Any help would be appreciated.

VM Environment
Win 2008 R2
BOXI 3.1 SP3
SQL 2008 for BOXI and Audit databases.

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Fwd: FW: Form ?

[Rafael Rodriguez]

-- Forwarded message --
From: Rodriguez, Rafael CTR USSOCOM HQ rafael.rodriguez.c...@socom.mil
Date: Dec 24, 2013 7:32 AM
Subject: FW: Form ?
To: remedyde...@gmail.com
Cc:



-Original Message-
From: Rodriguez, Rafael CTR USSOCOM HQ
Sent: Tuesday, December 24, 2013 7:30 AM
To: arslist@ARSLIST.ORG
Subject: RE: Form ?

Ron like several have mentioned previously, since the form is already
overlaid you can not convert to base. However, the reason all the properties
are gray and you can not modifiy them is because although the form is
overlaid the view may have not been overlaid and this also can be causing
your difference in behavior between User and Mid-tier.

NOTE: Remember in 7.6.4 there are several layers of overlays, First you MUST
overlay the form, then the view, then each object that needs to be edited
must also be overlaid. I believe in 8.1 dev studio handles overlays a lot
better by creating the view and field overlays when you choose to overlay a
form.

So to some up, overlay the view and fields as needed and flush mid-tier
cache and you should be good to go.

HTH

Rafael

-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Monday, December 23, 2013 5:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Form ?

**
Also forms have some dynamic layout capabilities that do not work in the
User Tool.  Likely if the the View or a Panel's Layout Style was set to
'Fill' or 'Flow' you would see the difference in Dev Studio but then again
maybe not ...

Jason


On Mon, Dec 23, 2013 at 1:27 PM, Young, Ronald P. rpyo...@southernco.com
wrote:


**

Hmmm.thanks for the reply. I will definitely look into all this when
I get back from break. I'm just going to flush my brain from this stuff for
a while.



Have a Merry CHRISTmas!



Thanks,

Ron Young



Do not count the days; make your days count. (Muhammad Ali)



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, December 23, 2013 3:24 PM


To: arslist@ARSLIST.ORG
Subject: Re: Form ?





**

No, if this is a 'base' form, and you want to add a field, you would
add a Custom field in Best Practice Modeyou should almost never need to
go into Base mode, certainly not to add a field.



Regarding it not showing up in Mid-Tier properly.  Remember that
your web server gets its cache from the app server.  I have seen people
describe scenarios where they make the change on the primary in a server
group, and then later find that one of the secondary servers didn't
're-cache', and mid-Tier was getting the cache from THAT server, so it
wasn't all sync'dso, if you have multiple servers, ensure that they all
have the latest definitions, then flush your Mid-Tier cache on all nodes,
then flush your local browser cache.  There has to be a reason why it's not
showing properly, but unless you have some weird configs (which do exist),
it shouldn't be because there are fields in Overlay/Custom.



On Mon, Dec 23, 2013 at 2:15 PM, Young, Ronald P.
rpyo...@southernco.com wrote:

**

LJ,

I guess..I am just wondering why the heck the form in user and dev
look the same but in mid-tier some of the fields aren't there. Just
wondering if that could have been causing the issue. What you stated below
is kind of what I figured.I guess I am looking into it too much. I just wish
I could have access to make sure the cache was flushed so I could see if
that changes anything. I have already cleared my browser cache, history, etc
and that didn't change anything. I know we will be going to strictly
mid-tier in the spring so I want to make sure everything is good.



Check this.all though this is overlaid form.if I want to add a field
I have to do it in base mode.is that right? I'll check on that too though.



Thanks,

Ron Young



Do not count the days; make your days count. (Muhammad Ali)



From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing
Sent: Monday, December 23, 2013 3:09 PM


To: arslist@ARSLIST.ORG
Subject: Re: Form ?



**

Ron,

If it is already overlaid, you can't convert to base because it's
already base with an overlay, you cannot convert to custom because it is
base with an overlay, and you cannot create an overlay because there is
already an overlay.  Soit sounds like the end result you are looking for
is a base form with an overlay, which it sounds like you already haveso,
what is it you are actually trying to do?



On Mon, Dec 23, 2013 at 1:59 PM, Ron Young rpyo...@southernco.com
wrote:

Dev 8/User 7.6

I am in Best Practice Mode looking at a form. Marked Overlay. This
was an OOB Form that 

Re: Mid tier and User

[Rafael Rodriguez]

In addition to this since you state that you normally onky use the user
tool. Make sure the view you are accessing within user took is the same
view that is being displayed on the web. You may have specified a specific
view in user tool via Tool-- options.
On Dec 20, 2013 3:36 PM, Ron Young rpyo...@southernco.com wrote:

 Got a question...
 User 7.6 and Dev 8

 I rarely use the Mid Tier feature since we just use the user interface
 most of the time. Since today was slow I went in to see how a form that I
 have edited looks in Mid Tier. The thing is some of the fields that you see
 in the User tool are not there under the Mid Tier form. What's
 wrong...would a flush help this?

 Ron


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SRM 7.6.4 Customization

[Rafael Rodriguez]

**
Good afternoon list,

Wanted to find out if anyone has successfully been able to customize the look and feel of SRM Request Console? Here is our challange. OOB functionality - If you create multi-tier categories and attach to an SRD then try to navigate you get the following results: 1) 1st Category or Tier 1 display as cells/tiles. 2) Click browse sub-categories for Category 2/Tier 2 and the display shows up as white background with links (Looks Horrible). 

We are looking customize it so the 2nd tier either looks similar to Category 1 display or at least looks presentable.

We are using SRM 7.6.4 SP3

Any suggestion would be appreciated.

Thanks

Rafael
_ARSlist: "Where the Answers Are" and have been for 20 years_

Job Opportunity: 3 Remedy Positions Available in Tampa FL

[Rafael Rodriguez]

We currently have openings for 3 Remedy positions in Tampa - MacDill
airforce base.

Note candidates do not need to have clearance upon start date but must be
able to obtain TS Clearance. The resources needed are as follows:

1) ADDM resource.
2) SRM/Adminstrator.
3) Sr. Remedy Developer

Please contact me off list if interested and I can forward you the job
descriptions.

Thanks and have a great day.

Rafael Rodriguez
Senior Remedy Solution Engineer
Jacob's Technology Inc.
917-930-7364

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Re: Siteminder SSO Mid-Tier Question

[Rafael Rodriguez]

Make sure you have the SSOAuthenticator in config.properties file instead
of the deafultAuthenticator.

HTH


On Fri, Jun 28, 2013 at 10:37 AM, Howard C hcm...@yahoo.com wrote:

 7.6.4


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Username Alias in Atrium SSO 8.1

[Rafael Rodriguez]

Hello list,

Just wondering to see if there is an option in Atrium SSO product to
define an alias username. I know there is the alias login name field
in User form that can be used, but wanted to know if there was an
option that can be controlled from within Atrium SSO?

Use case: I have enabled kerberos authentication against AD with
multiple domains and currently users are stored as Username_Domain
name in AD but in remedy they are just Username without domain. Again,
I know I can resolve this using the Login Name Alias field in Remedy
but for any other SSO integrations I wanted to know if it was feasible
to do on the Atrium side?

Thanks in advance.

Rafael

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Re: Possible reasons for 500 - Internal server error. while consuming a AR System published web service..

[Rafael Rodriguez]

Turn on mid-tier logging and select web services. Then attempt to recreate.
The log should give you a clearer error to look for.
On Jan 18, 2013 11:02 PM, Joe D'Souza jdso...@shyle.net wrote:

 **

 ** **

 What could the possible reasons be for getting a “500 - Internal server
 error.” Error while consuming an AR System published web service? The
 Mid-Tier is up and running, and I can load the WSDL into test tools (tried
 soapUI), and the response envelope I got after entering all the required
 information (envelope down below) is the 500 error. The associated message
 as you can see of that error is “There is a problem with the resource you
 are looking for, and it cannot be displayed.”

 ** **

 I’m looking online to see possible causes of http 500 errors but so far
 have not found anything really very specific to WSDL’s and http 500 errors..
 

 ** **

 I suspect it may be a permissions issue somewhere, but I’ve noticed that
 both my AR Server as well as my web server (two separate boxes) have their
 respective services run with Local System Account. So either of the systems
 if it required to create some sort of a temp file, wherever that might be,
 should have had sufficient privileges to do so. I’ve checked a few other
 things like local machine firewall settings and I think it looks good.
 Running out of ideas on what more to check for.

 ** **

 Thank you for any suggestions….

 ** **

 Joe

 ** **

 PS: response and request envelopes below..

 ** **

 ** **

 The *Response Envelope* I get is as follows..

 !DOCTYPE html PUBLIC -//W3C//DTD XHTML 1.0 Strict//EN 
 http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd;
 html xmlns=http://www.w3.org/1999/xhtml;
head
   meta http-equiv=Content-Type content=text/html;
 charset=iso-8859-1/
   title500 - Internal server error./title
   style type=text/css
  !--body{margin:0;font-size:.7em;font-family:Verdana, Arial,
 Helvetica, sans-serif;background:#EE;}
 fieldset{padding:0 15px 10px 15px;}
 h1{font-size:2.4em;margin:0;color:#FFF;}
 h2{font-size:1.7em;margin:0;color:#CC;}
 h3{font-size:1.2em;margin:10px 0 0 0;color:#00;}
 #header{width:96%;margin:0 0 0 0;padding:6px 2% 6px
 2%;font-family:trebuchet MS, Verdana, sans-serif;color:#FFF;
 background-color:#55;}
 #content{margin:0 0 0 2%;position:relative;}

 .content-container{background:#FFF;width:96%;margin-top:8px;padding:10px;position:relative;}--
   /style
/head
body
   div id=header
  h1Server Error/h1
   /div
   div id=content
  div class=content-container
 fieldset
h2500 - Internal server error./h2
h3There is a problem with the resource you are looking
 for, and it cannot be displayed./h3
 /fieldset
  /div
   /div
/body
 /html

 ** **

 *Request Envelope*

 soapenv:Envelope xmlns:soapenv=http://schemas.xmlsoap.org/soap/envelope/;
 xmlns:urn=urn:INT_ACS_BizTalkToFFADirect
soapenv:Header
   urn:AuthenticationInfo
  urn:userNameUserName/urn:userName
  urn:passwordPassword/urn:password
  !--Optional:--
  urn:authentication?/urn:authentication
  !--Optional:--
  urn:locale?/urn:locale
  !--Optional:--
  urn:timeZone?/urn:timeZone
   /urn:AuthenticationInfo
/soapenv:Header
soapenv:Body
   urn:Create_AllFields
  urn:Submitterjdsouz9c/urn:Submitter
  !--Optional:--
  urn:Assigned_To?/urn:Assigned_To
  urn:Status?/urn:Status
  urn:Summary?/urn:Summary
  !--Optional:--
  urn:Character01This is to test WSDL on the BizTalk inteface
 form./urn:Character01
  !--Optional:--
  urn:Diary01Joe creating a ticket in the BizTalk inteface
 form./urn:Diary01
  !--Optional:--
  urn:DateTime011/18/2013 4:20:00 PM/urn:DateTime01
  !--Optional:--
  urn:Date011/20/2013/urn:Date01
  !--Optional:--
  urn:Time015:20:00 PM/urn:Time01
  !--Optional:--
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Re: Qualification syntax question

[Rafael Rodriguez]

Tauf this is normal behavior from AR. Now that you are explicitly
excluding 'Remedy Login ID' the system ONLY looks for where this value
is not equal to $NULL$ so you will need to change the qualification
to:

AND ('Remedy Login ID' != $\USER$ OR 'Remedy Login ID' = $\NULL$)

HTH,

Rafael

On Thu, Dec 13, 2012 at 9:33 AM, Tauf Chowdhury taufc...@gmail.com wrote:
 ** All,
 Need to understand the behavior behind this. It's within SRM but I feel the
 qualification is AR related so any help would be appreciated.
 I have a service that has to do with access. Of course, the requirement is
 that the submitter should not be able to pick themselves as someone who
 needs to get access. There are search menus that allow the submitter to
 narrow down to the person who needs access. The last menu is called Full
 Name and it does a lookup on the People form. Without the requirement of the
 submitter being unable to pick themselves, the menu works fine. However,
 when I add the following to the qualification:

 AND  'Remedy Login ID' !=  $\USER$

 my requirement is met but with side effects. The submitter cannot see their
 name in the drop down but the side effect is that any user who has a $NULL$
 value in the Remedy Login ID field doesn't show up either. How is it that
 the above string also includes null values?

 This is SRM/ITSM/ARS 7.6.04 p1

 --
 Tauf Chowdhury


 _ARSlist: Where the Answers Are and have been for 20 years_

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Re: Qualification syntax question

[Rafael Rodriguez]

As always, thanks Doug for the explanation

On Thu, Dec 13, 2012 at 11:51 AM, Mueller, Doug doug_muel...@bmc.com wrote:
 **

 Folks,



 Just to be clear….



 This is not an AR or SRM topic.   It is a Relational Database query topic.



 NULL is a value.  It means that there is no value.



 So, if you search for something in ANY relational database and specify a
 criteria, unless you explicitly test for

 NULL values, NULL values will not match.



 Yes, this seems weird that NULL will not match when you say does not
 equal a specific value.  But, that is

 the nature of relational queries.



 no value does not match and does not NOT match ANYTHING.  It can only be
 tested for NULL.



 ANY qualification where the value in the DB is NULL will return a FALSE for
 that portion of the qualification

 unless the qualification is specifically to test for NULL.


 Just something to keep in mind whenever you are querying a database.



 Doug Mueller



 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
 Sent: Thursday, December 13, 2012 7:39 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Qualification syntax question



 **

 You are correct, this happens throughout AR not just SRM. Now that you are
 excluding based on 'Remedy Login ID' you will have to explicitly include
 $NULL$ in the query.

 Something like:
 AND ('Remedy Login ID' != $\USER$ OR 'Remedy Login ID' = $\NULL$)

 Jason

 ** All,
 Need to understand the behavior behind this. It's within SRM but I feel the
 qualification is AR related so any help would be appreciated.
 I have a service that has to do with access. Of course, the requirement is
 that the submitter should not be able to pick themselves as someone who
 needs to get access. There are search menus that allow the submitter to
 narrow down to the person who needs access. The last menu is called Full
 Name and it does a lookup on the People form. Without the requirement of the
 submitter being unable to pick themselves, the menu works fine. However,
 when I add the following to the qualification:

 AND  'Remedy Login ID' !=  $\USER$

 my requirement is met but with side effects. The submitter cannot see their
 name in the drop down but the side effect is that any user who has a $NULL$
 value in the Remedy Login ID field doesn't show up either. How is it that
 the above string also includes null values?

 This is SRM/ITSM/ARS 7.6.04 p1

 --
 Tauf Chowdhury


 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Re: Qualification syntax question

[Rafael Rodriguez]

LOL! :)

On Thu, Dec 13, 2012 at 12:36 PM, Thad Esser thad.es...@gmail.com wrote:
 ** Its always funny how nothing can be so confusing.  No wonder the Romans
 didn't have a zero.  :-)

 Thad


 On Thu, Dec 13, 2012 at 8:51 AM, Mueller, Doug doug_muel...@bmc.com wrote:

 **

 Folks,



 Just to be clear….



 This is not an AR or SRM topic.   It is a Relational Database query topic.



 NULL is a value.  It means that there is no value.



 So, if you search for something in ANY relational database and specify a
 criteria, unless you explicitly test for

 NULL values, NULL values will not match.



 Yes, this seems weird that NULL will not match when you say does not
 equal a specific value.  But, that is

 the nature of relational queries.



 no value does not match and does not NOT match ANYTHING.  It can only be
 tested for NULL.



 ANY qualification where the value in the DB is NULL will return a FALSE
 for that portion of the qualification

 unless the qualification is specifically to test for NULL.


 Just something to keep in mind whenever you are querying a database.



 Doug Mueller



 From: Action Request System discussion list(ARSList)
 [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
 Sent: Thursday, December 13, 2012 7:39 AM
 To: arslist@ARSLIST.ORG
 Subject: Re: Qualification syntax question



 **

 You are correct, this happens throughout AR not just SRM. Now that you are
 excluding based on 'Remedy Login ID' you will have to explicitly include
 $NULL$ in the query.

 Something like:
 AND ('Remedy Login ID' != $\USER$ OR 'Remedy Login ID' = $\NULL$)

 Jason

 ** All,
 Need to understand the behavior behind this. It's within SRM but I feel
 the qualification is AR related so any help would be appreciated.
 I have a service that has to do with access. Of course, the requirement is
 that the submitter should not be able to pick themselves as someone who
 needs to get access. There are search menus that allow the submitter to
 narrow down to the person who needs access. The last menu is called Full
 Name and it does a lookup on the People form. Without the requirement of the
 submitter being unable to pick themselves, the menu works fine. However,
 when I add the following to the qualification:

 AND  'Remedy Login ID' !=  $\USER$

 my requirement is met but with side effects. The submitter cannot see
 their name in the drop down but the side effect is that any user who has a
 $NULL$ value in the Remedy Login ID field doesn't show up either. How is it
 that the above string also includes null values?

 This is SRM/ITSM/ARS 7.6.04 p1

 --
 Tauf Chowdhury


 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_

 _ARSlist: Where the Answers Are and have been for 20 years_


 _ARSlist: Where the Answers Are and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Where the Answers Are, and have been for 20 years

Vertical Nav Fields

[Rafael Rodriguez]

Hello,

Has anyone expeirenced the following behavior with Vertical Navigation 
Fields?

AR Server 7.0.1
User Client 7.0.1
Server OS 2003
Client OS XP

I have created a Vertical Nav Field and defined the menu items gave all 
public permission. I also craeted an active link to fire when selecting a 
menu item. When I select the item from the user tool the user tool crashes.

Any ideas?

PS. I have turned on Active Link logging and nothing get logged even the 
action on click of the menu item does not get logged.

Thanks

Rafael

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Re: ARServer 7.0.01 Memory Leaks

[Rafael Rodriguez]

Axton

Did the restricted release patch fix the problem?

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