Re: Multiple Developers on Single Server
One option is to use AR System Version Control: Object Reservation , to reserve objects by any one developer and release it after usage. On Thu, Apr 11, 2013 at 12:34 PM, BradRemedy bradrem...@gmail.com wrote: ** Hay Guys Hope everyone is well. Apologies if this has been discussed before and if so would appreciate a point in the right direction to find the information I am looking for. Basically, I wanted to know how you guys handle multiple remedy developers on a single development server. We have 4 developers that are constantly working on the system with object reservation activated. However, we do find that the system is performing slow during the day and at times, freezes and has to have the remedy services restarted. We are thinking of basically giving each developer now their own development area all tied to a central DB to see if that will eliminate the problem. How do you guys handle it? Any ideas or suggestions on how multiple developers on a single remedy application server (DB is on it's own separate server) Any advice would be appreciated. Keep well Cheers _ARSlist: Where the Answers Are and have been for 20 years_ -- Regards, Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Senior Remedy Developer Position / San Antonio, Tx
Hello All, I am posting this on behalf of Jeremy Wardell (from Modis IT). Please contact him directly, if anyone is interested. Hi, I have an open position in San Antonio Texas for a Senior Remedy Developer. This position is permanent/full time and will require the ability to get a secret clearance. Please contact me if you are interested. Relocation assistance is available. Thank you! Please send resumes to jeremy.ward...@modis.com A more detailed job description is available upon request. * * *Senior Remedy Developer* The focus of this position is to assist in the development, design, and implementation of the Configuration Management Database. Asset Management, and the Remedy ticketing system using the Remedy application. The current and planned systems that the administrators will work on include: Custom Structured Query Language (SQL) query creation, SQL administration work, Remedy customization, server maintenance, and security compliance. ITIL Foundations Certification - Remedy Approved Consultant Certification - Level II IA Certification. Will need to obtain One of the following Commercial Certifications: CISA, CISSP, GSE, or SCNA within Six months of hiring. - Microsoft Certified Technology Specialists (MCTS) *Jeremy Wardell* Resource Development Manager (RDM) Modis IT The Information Technology Leaders jeremy.ward...@modis.com Office: 719-313-4749 Fax: 719-532-0256 -- Regards, Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Senior Remedy Developer Position / San Antonio, Tx
Hello All, I am posting this on behalf of Jeremy Wardell (from Modis IT). Please contact him directly, if anyone is interested. Hi, I have an open position in San Antonio Texas for a Senior Remedy Developer. This position is permanent/full time and will require the ability to get a secret clearance. Please contact me if you are interested. Relocation assistance is available. Thank you! Please send resumes to jeremy.ward...@modis.com A more detailed job description is available upon request. * * *Senior Remedy Developer* The focus of this position is to assist in the development, design, and implementation of the Configuration Management Database. Asset Management, and the Remedy ticketing system using the Remedy application. The current and planned systems that the administrators will work on include: Custom Structured Query Language (SQL) query creation, SQL administration work, Remedy customization, server maintenance, and security compliance. ITIL Foundations Certification - Remedy Approved Consultant Certification - Level II IA Certification. Will need to obtain One of the following Commercial Certifications: CISA, CISSP, GSE, or SCNA within Six months of hiring. - Microsoft Certified Technology Specialists (MCTS) *Jeremy Wardell* Resource Development Manager (RDM) Modis IT The Information Technology Leaders jeremy.ward...@modis.com Office: 719-313-4749 Fax: 719-532-0256 -- Regards, Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: ARERR 298 Too Many Filter since upgrade to 7.1
Dave, It may or may not be the case with you but, We faced the same error when we were using the qualification TR.Status != DB.Status instead of Status != DB.Status. We got rid of this error when i corrected the qualification. This was during the upgrade from ARS 6.0 to ARS 7.1 On Tue, Sep 15, 2009 at 8:34 AM, Shellman, David dave.shell...@tycoelectronics.com wrote: ** We upgraded to 7.1 Patch 7 (Windows/Oracle) from 7.0.1 over the weekend. Since then we are seeing issues a large number of Too many filters processed during this operation (ARERR 298) errors. Most are associated with escalations but we are also seeing it in when individuals are updating records in our home grown system. Very seldom did we see this issue when on 7.0.1. Yesterday I updated the Maximum Filters for an Operation to 2. I just bumped it to 4. Any ideas of what parameters to change to or reasonable values is greatly appreciated. Dave Dave Shellman Phone: (717) 810-3687 Fax:(717) 810-2124 email: dave.shell...@tycoelectronics.com *Tyco **Electronics* MS 161-043 PO Box 3608 Harrisburg, PA 17105-3607 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Regards, Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Regular Expression match in ARS 7.1/Oracle 10G
Hello All, I am trying to make this qualification work in a Search Menu, on ARS 7.1/oracle 10G. 'Variable' LIKE %[1-5]d[1-5]% (Works in SQL Server and Sybase) ( searching for strings containing, 1d1, 2d4, 5d5..etc.) Found that REGEXP_LIKE is the function for this kind of pattern matching in Oracle 10G. I was able to make it work @ DB level using this .. REGEXP_LIKE (Variable, '[1-5]d[1-5]'), but itz giving me error while using it as a Qualifcation in search menu, seems REGEXP_LIKE is not supported in ARS. Plz let me know if someone has a idea on this. Thanks. -- Regards, Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Regular Expression match in ARS 7.1/Oracle 10G
aaahhh.. Thanks Fred. That works for me. Wasn't thinking of an alternative, just trying to make the other one work, :). Thanks. On Thu, Jul 23, 2009 at 11:58 AM, Grooms, Frederick W frederick.w.gro...@xo.com wrote: ** Have you tried using an SQL menu instead of a Search menu? Fred *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *kiran kodali *Sent:* Thursday, July 23, 2009 10:43 AM *To:* arslist@ARSLIST.ORG *Subject:* Regular Expression match in ARS 7.1/Oracle 10G Hello All, I am trying to make this qualification work in a Search Menu, on ARS 7.1/oracle 10G. 'Variable' LIKE %[1-5]d[1-5]% (Works in SQL Server and Sybase) ( searching for strings containing, 1d1, 2d4, 5d5..etc.) Found that REGEXP_LIKE is the function for this kind of pattern matching in Oracle 10G. I was able to make it work @ DB level using this .. REGEXP_LIKE (Variable, '[1-5]d[1-5]'), but itz giving me error while using it as a Qualifcation in search menu, seems REGEXP_LIKE is not supported in ARS. Plz let me know if someone has a idea on this. Thanks. -- Regards, Kiran Kodali Ph: 940-231-8524 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Regards, Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Slow to Switch between records in the search results list
Hi All, Thanks for the input guys. We noticed that the probem occured when we enabled *Case Insensitive search* for Oracle. So we need to reindex the forms to get the good performance back. 'SW0032345' has the procedure to do it. Thanks. On Tue, May 19, 2009 at 2:42 PM, Lucero, Michelle michelle.luc...@bankofamerica.com wrote: ** Hi, Kiran: I’m about 2 weeks behind on email, but didn’t want you to continue chasing a ghost if you didn’t have to. This is a documented defect at least in 7.1 Patch 2. Not sure if it was ever fixed. Obviously, you can check the usual suspects by logging, etc. I ran into this issue on Mid-Tier when comparing version 6.3 P23, 7.0.1 P4 and 7.1 P2. It appears that 6.3 P23 and 7.0.1P4 did NOT have the same issue. The defect number is: SW00294698. Hope that helps, Michelle -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *LJ Longwing *Sent:* Monday, May 11, 2009 8:28 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Slow to Switch between records in the search results list I would turn on API and SQL Logging before doing the switch and see if you can see any delays in the logs -- *From:* Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] *On Behalf Of *kiran kodali *Sent:* Monday, May 11, 2009 7:12 AM *To:* arslist@ARSLIST.ORG *Subject:* Slow to Switch between records in the search results list ** Hi All, It is taking much time to switch between records in the search results list in user client. Did anybody experience the same problem? It happens even with the forms having less data(500 records). Please let me know the parameters that would be affecting this dealy in switching b/w records. Thanks. ARS 7.1 P006 Oracle 10G/Solaris -- Regards, Kiran Kodali Ph: 940-231-8524 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers Are_ -- Regards, Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: Where the Answers Are
Re: Password Management in ARS 7.1
I figured it out. Thanks. On Thu, Mar 5, 2009 at 12:32 PM, Kiran Kodali kiran.kd...@gmail.com wrote: Hi Strauss, We need to change the the message which says, Your password will expire in 90 days. Do you know the place where we can edit this message?. We are using ARS 7.1 and ITSM 7.1. Thanks in advance. Kiran Kodali, Ph: 940-231-8524. -- Regards, Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: Jr. Remedy Developer Needed
Hi Abdullah, I am Kiran Kodali. I am interested in this position. I have one question, I am on my H1B, am i eligible for that Secret clearance? Plz let me know. Thanks. On 1/25/09, Abdullah Baytops ab...@thedigitalcorp.com wrote: ** Digital Foundation is looking for a Jr. Remedy Developer for a project located in the Washington, DC area. Person ideally should would have a Secret clearance but a the ability to be cleared will be fine. Looking for someone with experience in BMC Remedy 7.1 (Incident, Asset and Change Management) also experience with SQL Server 2005. Please send resumes and Salary requirements to ab...@thedigitalcorp.com . The position requires on-site support and remote work periodically. Thanks in advance __Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: Where the Answers Are
Re: No. of Records displayed in the My Requests table of Requester Console
Thanks Mac, I found the option to set that. Under the Table Field Properties/ Table Tree Property, there is a setting Max Rows and that was set to 10 in our system. On Tue, Nov 11, 2008 at 8:04 AM, Mac Rhoades [EMAIL PROTECTED] wrote: ** Kiran, Not sure if the same in 7.0.1, but in HelpDesk 6.0, this is where I would look. In the My Requests table properties on the Remedy Requester form under Field Properties/Advanced Display the Size of Chunk is probably set to 10. *Mac Rhoades* *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *kiran kodali *Sent:* Monday, November 10, 2008 4:53 PM *To:* arslist@ARSLIST.ORG *Subject:* No. of Records displayed in the My Requests table of Requester Console ** Hi All, We are using Incident Management 7.0.1, Patch 7. There are only 10 records displayed in the My Requests table of Requester Console. It shows 10 entries returned - 73 entries matched on the top of the table. What is the possible option that is restricting this number to 10? I have checked the Qualification under the Table/Tree Property, an EXTERNAL qualification is used there, which is testing 'Status' 6000. I checked the workflow to find if some AL or Filter is restricting the returned rows to 10 but, i did not get any clue. Any idea or clue is greatly appreciated. Thanks Regards, Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ Disclaimer for DataPath This electronic message, together with any attachments, is intended exclusively for the individual or entity to which it is addressed. This communication may contain information that is privileged or confidential and is the intellectual property of the sender. If you are not the named addressee, you are expressly prohibited from reading, printing, retaining, copying, distributing or disseminating this message or any part of it or any attachments or any information contained therein. Doing so may be actionable under state or federal laws. If you have received this message in error, please notify the sender immediately either by phone (866-855-3800) or reply to this e-mail and immediately delete all copies of this message and any attachments. All electronic messages and attachments sent and received are subject to monitoring, reading and archival by DataPath. The recipient of this electronic message is responsible for ensuring that it and any attachments are free from viruses or other software or defects that may affect any computer system into which it is received or opened. DataPath accepts no responsibility for any damage that may arise from the receipt or use of this electronic message or any attachments. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
No. of Records displayed in the My Requests table of Requester Console
Hi All, We are using Incident Management 7.0.1, Patch 7. There are only 10 records displayed in the My Requests table of Requester Console. It shows 10 entries returned - 73 entries matched on the top of the table. What is the possible option that is restricting this number to 10? I have checked the Qualification under the Table/Tree Property, an EXTERNAL qualification is used there, which is testing 'Status' 6000. I checked the workflow to find if some AL or Filter is restricting the returned rows to 10 but, i did not get any clue. Any idea or clue is greatly appreciated. Thanks Regards, Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Work Log Update Notification
Hi all, Incident Management 7.0.03, Patch 07 Can the users or requestors be notified via email, when a work log entry is added to a ticket? Can we configure it in Out of Box I (if so, where can i configure it?) or do we need to customize it? Can the user's email replies be added to a ticket? Please let me know if we can configure it in email engine. -- Regards, Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Priorities in Incident Management .
Hi, I modified all the existing Priority and Impact fields. When i associate a Priority 5 to a summary , it is giving the following error. ERROR: When i create a request from Requester Console, it is not generating a request ID or the value in Request ID = In Process. ( I am talking abt 'My request' table) When i see this particular Error record in SRM: Request form, the App Event Status under Change/Incident Data Tab = Error. Change/Incident Data -- App Event Status = Error Error Code: 552 and Error Message :ARCreateEntry - Failure during SQL operation to the databaseThe statement has been terminated.Cannot insert the value NULL into column 'C7', table 'ARSystem.dbo.T976'; column does not allow nulls. INSERT fails. (SQL Server 515) Column C7 = 'Status' Field in SRM:Request. Please help me, if you have any ideas. On Wed, Sep 3, 2008 at 12:53 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Kiran, Yes you would since there may be workflow that pushes values from it to another form.. you will need to find all bits of workflow that pushes values from this field to other forms and modify the corresponding field in those other forms accordingly.. Joe - Original Message From: kiran kodali [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, September 3, 2008 3:39:44 PM Subject: Priorities in Incident Management . ** Hi All, Did anybody here, play with the Priorities in Incident Management? Out of Box, has 4 priorities defined based on Urgency and Impact values. I am trying to add a new priority, say '5'. Since the Priority field used in several forms has a Drop down list ( not a menu), do i need to find the priority field, where ever it is used and have to update each field by adding Priority '5'. Did any body worked on the same issue? or please let me know if you have any suggestions. Thanks -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Priorities in Incident Management . RESOLVED
Huh...Thank you very much Matthew, it is working now. I did not modify it in HPD:IncidentInterface_Create form. I modified it in like half a dozen of forms and missed this one. I was not able to figure this out from the error log. On Mon, Sep 22, 2008 at 1:33 PM, Gayford, Matthew C. [EMAIL PROTECTED]wrote: ** Kiran, What forms did you modify? I'm guessing SRM:Request and HPD:HelpDesk, correct? Did you modify HPD:IncidentInterface_Create? Matt *M*atthew *C*. *G*ayford *T*echnology *R*esearch *D*evelopment *I*nformation *T*echnology *S*ystems *D*ivision *U*niversity of *N*orth *C*arolina *W*ilmington (910) 962-7177 *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *kiran kodali *Sent:* Monday, September 22, 2008 11:34 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Priorities in Incident Management . ** Hi, I modified all the existing Priority and Impact fields. When i associate a Priority 5 to a summary , it is giving the following error. ERROR: When i create a request from Requester Console, it is not generating a request ID or the value in Request ID = In Process. ( I am talking abt 'My request' table) When i see this particular Error record in SRM: Request form, the App Event Status under Change/Incident Data Tab = Error. Change/Incident Data -- App Event Status = Error Error Code: 552 and Error Message :ARCreateEntry - Failure during SQL operation to the databaseThe statement has been terminated.Cannot insert the value NULL into column 'C7', table 'ARSystem.dbo.T976'; column does not allow nulls. INSERT fails. (SQL Server 515) Column C7 = 'Status' Field in SRM:Request. Please help me, if you have any ideas. On Wed, Sep 3, 2008 at 12:53 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Kiran, Yes you would since there may be workflow that pushes values from it to another form.. you will need to find all bits of workflow that pushes values from this field to other forms and modify the corresponding field in those other forms accordingly.. Joe - Original Message From: kiran kodali [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, September 3, 2008 3:39:44 PM Subject: Priorities in Incident Management . ** Hi All, Did anybody here, play with the Priorities in Incident Management? Out of Box, has 4 priorities defined based on Urgency and Impact values. I am trying to add a new priority, say '5'. Since the Priority field used in several forms has a Drop down list ( not a menu), do i need to find the priority field, where ever it is used and have to update each field by adding Priority '5'. Did any body worked on the same issue? or please let me know if you have any suggestions. Thanks -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Regards, Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Email Notifications
Hi i am trying to send an email to the current assigned group, when a request is created. In the Notify action of the filter I am giving this value : $Assigned Group$ in the User Name field. This doesn't work. If i give my email ID in the user name field, it works. What should be the value, to sent the email to the whole Group? Thanks in advance. -- Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error while saving Active Link
Thanks Andy, I don't know why that error occurred but, now its Ok. It is not interrupting my work now. Is there a place, where we can find info about these errors ( referring to ARERR 345). On Mon, Sep 15, 2008 at 1:20 PM, Mayfield, Andy L. [EMAIL PROTECTED]wrote: ** I can't say that I've ever had that problem. Make sure that you're selecting Save and not Save As. That's the only thing I can think of. *Andy L. Mayfield* *Sr. System Operation Specialist* *Alabama Power Company* *Office: 205-226-1805* *Cell: 205-288-9140* *SoLinc: 10*19140* -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *kiran kodali *Sent:* Monday, September 15, 2008 11:03 AM *To:* arslist@ARSLIST.ORG *Subject:* Error while saving Active Link ** Hi All, I am getting this error msg, when i save the below AL Duplicate active link name : NDU:HPD:COI:IMOsConsole_100_OpenView (ARERR 345). There is no existing AL with the same name. Please let me know your ideas on, why this error is occuring. Thanks -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Error while saving Active Link
Yes., this might be the case. thanks Matthew On Mon, Sep 15, 2008 at 1:25 PM, Gayford, Matthew C. [EMAIL PROTECTED]wrote: ** You might also want to refresh the active link list to ensure that there is not a duplicate. You might have saved it previously and not refreshed the list. *M*atthew *C*. *G*ayford *T*echnology *R*esearch *D*evelopment *I*nformation *T*echnology *S*ystems *D*ivision *U*niversity of *N*orth *C*arolina *W*ilmington (910) 962-7177 *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *Mayfield, Andy L. *Sent:* Monday, September 15, 2008 1:21 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Error while saving Active Link ** I can't say that I've ever had that problem. Make sure that you're selecting Save and not Save As. That's the only thing I can think of. *Andy L. Mayfield* *Sr. System Operation Specialist* *Alabama Power Company* *Office: 205-226-1805* *Cell: 205-288-9140* *SoLinc: 10*19140* -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *kiran kodali *Sent:* Monday, September 15, 2008 11:03 AM *To:* arslist@ARSLIST.ORG *Subject:* Error while saving Active Link ** Hi All, I am getting this error msg, when i save the below AL Duplicate active link name : NDU:HPD:COI:IMOsConsole_100_OpenView (ARERR 345). There is no existing AL with the same name. Please let me know your ideas on, why this error is occuring. Thanks -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Incident Management bug worth noting
We are using IM 7.0, and the Run if condition in the same escalation HPD:INC:AuroCloseResolved is ( 'Status' = Resolved) AND ( 'Last Resolved Date' ($TIMESTAMP$ - 1296000)). On Wed, Sep 10, 2008 at 9:24 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** If you are using IM 7.03 (and I presume all of the versions) there is a bug/inefficiency worth fixing that I stumbled across - especially if you are using auditing. I reported this to BMC already - here's the write-up I sent them: In Incident Management 7.03 there is an escalation named: HPD:INC:AutoCloseResolved (Interval, 1 day) This qualification auto-closes any Incident that is Resolved. However, it is also updating EVERY incident that is already closed because the Run if qualification for this escalation is: 'Last Resolved Date' ($TIMESTAMP$ - 1296000) This is causing server slow downs when it runs. This problem is MUCH worse if you have auditing turned on for the HPD:Help Desk form and you are auditing the 'Status' field. You get a new record every day for each already closed record in the HPD:Help Desk form that are older than the qualification. On our system for instance there are approximately 70,000 closed records old enough to qualify. Each day all of those records are have their status set to closed even though it is already set to closed. The audit record created shows the status field changed from Closed to Closed. So every day when this runs it is updating 70, HPD:Help Desk records and creating an additional 70,000 Audit records. The fix is easy of course - you just add the Status to the qualification like this: 'Last Resolved Date' ($TIMESTAMP$ - 1296000) AND 'Status' Closed William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Incident Management bug worth noting
We are using IM 7.00.00 and where can we find the patch info? On Wed, Sep 10, 2008 at 9:59 AM, Lammey, Peter A. [EMAIL PROTECTED]wrote: ** We are using IM 7.02 Patch 005. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *William Rentfrow *Sent:* Wednesday, September 10, 2008 9:58 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Incident Management bug worth noting ** Weird. I've checked it on two different installs of the system and it was the same. I do not believe it has been changed. What is the exact version of IM you are both using? -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *kiran kodali *Sent:* Wednesday, September 10, 2008 8:44 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Incident Management bug worth noting ** We are using IM 7.0, and the Run if condition in the same escalation HPD:INC:AuroCloseResolved is ( 'Status' = Resolved) AND ( 'Last Resolved Date' ($TIMESTAMP$ - 1296000)). On Wed, Sep 10, 2008 at 9:24 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** If you are using IM 7.03 (and I presume all of the versions) there is a bug/inefficiency worth fixing that I stumbled across - especially if you are using auditing. I reported this to BMC already - here's the write-up I sent them: In Incident Management 7.03 there is an escalation named: HPD:INC:AutoCloseResolved (Interval, 1 day) This qualification auto-closes any Incident that is Resolved. However, it is also updating EVERY incident that is already closed because the Run if qualification for this escalation is: 'Last Resolved Date' ($TIMESTAMP$ - 1296000) This is causing server slow downs when it runs. This problem is MUCH worse if you have auditing turned on for the HPD:Help Desk form and you are auditing the 'Status' field. You get a new record every day for each already closed record in the HPD:Help Desk form that are older than the qualification. On our system for instance there are approximately 70,000 closed records old enough to qualify. Each day all of those records are have their status set to closed even though it is already set to closed. The audit record created shows the status field changed from Closed to Closed. So every day when this runs it is updating 70, HPD:Help Desk records and creating an additional 70,000 Audit records. The fix is easy of course - you just add the Status to the qualification like this: 'Last Resolved Date' ($TIMESTAMP$ - 1296000) AND 'Status' Closed William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Please consider the environment before printing this e-mail. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Incident Management bug worth noting
Thanks Peter, We are using IM 7.0.03, Patch 007. On Wed, Sep 10, 2008 at 10:38 AM, Lammey, Peter A. [EMAIL PROTECTED]wrote: ** Open the form called SHARE:Application_Properties run a search for Property Value set to BMC Remedy Incident Management. That will return a record that will show you in a table field the Version and Patch level you have installed on your system. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *kiran kodali *Sent:* Wednesday, September 10, 2008 10:32 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Incident Management bug worth noting ** We are using IM 7.00.00 and where can we find the patch info? On Wed, Sep 10, 2008 at 9:59 AM, Lammey, Peter A. [EMAIL PROTECTED] wrote: ** We are using IM 7.02 Patch 005. Thanks Peter Lammey ESPN MIT Technical Services Applications Management 860-766-4761 -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *William Rentfrow *Sent:* Wednesday, September 10, 2008 9:58 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Incident Management bug worth noting ** Weird. I've checked it on two different installs of the system and it was the same. I do not believe it has been changed. What is the exact version of IM you are both using? -- *From:* Action Request System discussion list(ARSList) [mailto: [EMAIL PROTECTED] *On Behalf Of *kiran kodali *Sent:* Wednesday, September 10, 2008 8:44 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Incident Management bug worth noting ** We are using IM 7.0, and the Run if condition in the same escalation HPD:INC:AuroCloseResolved is ( 'Status' = Resolved) AND ( 'Last Resolved Date' ($TIMESTAMP$ - 1296000)). On Wed, Sep 10, 2008 at 9:24 AM, William Rentfrow [EMAIL PROTECTED] wrote: ** If you are using IM 7.03 (and I presume all of the versions) there is a bug/inefficiency worth fixing that I stumbled across - especially if you are using auditing. I reported this to BMC already - here's the write-up I sent them: In Incident Management 7.03 there is an escalation named: HPD:INC:AutoCloseResolved (Interval, 1 day) This qualification auto-closes any Incident that is Resolved. However, it is also updating EVERY incident that is already closed because the Run if qualification for this escalation is: 'Last Resolved Date' ($TIMESTAMP$ - 1296000) This is causing server slow downs when it runs. This problem is MUCH worse if you have auditing turned on for the HPD:Help Desk form and you are auditing the 'Status' field. You get a new record every day for each already closed record in the HPD:Help Desk form that are older than the qualification. On our system for instance there are approximately 70,000 closed records old enough to qualify. Each day all of those records are have their status set to closed even though it is already set to closed. The audit record created shows the status field changed from Closed to Closed. So every day when this runs it is updating 70, HPD:Help Desk records and creating an additional 70,000 Audit records. The fix is easy of course - you just add the Status to the qualification like this: 'Last Resolved Date' ($TIMESTAMP$ - 1296000) AND 'Status' Closed William Rentfrow, Principal Consultant [EMAIL PROTECTED] C 701-306-6157 O 952-432-0227 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Please consider the environment before printing this e-mail. __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Priorities in Incident Management .
Hi All, Did anybody here, play with the Priorities in Incident Management? Out of Box, has 4 priorities defined based on Urgency and Impact values. I am trying to add a new priority, say '5'. Since the Priority field used in several forms has a Drop down list ( not a menu), do i need to find the priority field, where ever it is used and have to update each field by adding Priority '5'. Did any body worked on the same issue? or please let me know if you have any suggestions. Thanks -- Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Priorities in Incident Management .
Thanks Joe, I am working on it, in the same way, updating manually everywhere. Why didn't he use a menu there? A menu would have made it easier, to update or add. Thanks On Wed, Sep 3, 2008 at 3:53 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** Kiran, Yes you would since there may be workflow that pushes values from it to another form.. you will need to find all bits of workflow that pushes values from this field to other forms and modify the corresponding field in those other forms accordingly.. Joe - Original Message From: kiran kodali [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Wednesday, September 3, 2008 3:39:44 PM Subject: Priorities in Incident Management . ** Hi All, Did anybody here, play with the Priorities in Incident Management? Out of Box, has 4 priorities defined based on Urgency and Impact values. I am trying to add a new priority, say '5'. Since the Priority field used in several forms has a Drop down list ( not a menu), do i need to find the priority field, where ever it is used and have to update each field by adding Priority '5'. Did any body worked on the same issue? or please let me know if you have any suggestions. Thanks -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem in generating Log files
Thanks Guys, It works !!. I can see the Filters in my log now. Thanks to all. On Mon, Sep 1, 2008 at 12:14 AM, Sree Vyas [EMAIL PROTECTED] wrote: ** Hello Kiran, Goto Home Page - AR System Administrator Console - System -General - Server Information - Log files and change Client-side Logging as for 'General Access' Group. Regards, Sree On Sun, Aug 31, 2008 at 12:21 PM, kiran kodali [EMAIL PROTECTED]wrote: ** Nisha, Thanks for the reply. I tried with my admin account, now i could select the filter option but, i couldn't see any Filters in my log file. Only info abt Active links is there. What could be the problem here? I'll check the server side logging. Thanks. On Sun, Aug 31, 2008 at 12:18 PM, Nisha Ramtri [EMAIL PROTECTED]wrote: ** Hi Kiran, You need to login with your admin account (Demo for eg.) to get these options enabled. If your user account doesn't have admin permissions then these will not be enbled. Alternatively, for server side logging, you can go to admin tool and enable filter logging under Server Information --- Logs. Rgds, Nisha On Sun, Aug 31, 2008 at 8:42 PM, kiran kodali [EMAIL PROTECTED]wrote: ** Hi All, I am trying to generate a Log file. In the User tool When i go to Tools--Options--Logging.. It doesn't allow me to select Server side options ( API, Database, Filter), i could only select Client options ( Active link , Macros). How can i see filter logs? Please let me know. Thanks. -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- If you miss the lift to success...try the stairs!! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Problem in generating Log files
Hi All, I am trying to generate a Log file. In the User tool When i go to Tools--Options--Logging.. It doesn't allow me to select Server side options ( API, Database, Filter), i could only select Client options ( Active link , Macros). How can i see filter logs? Please let me know. Thanks. -- Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem in generating Log files
Nisha, Thanks for the reply. I tried with my admin account, now i could select the filter option but, i couldn't see any Filters in my log file. Only info abt Active links is there. What could be the problem here? I'll check the server side logging. Thanks. On Sun, Aug 31, 2008 at 12:18 PM, Nisha Ramtri [EMAIL PROTECTED]wrote: ** Hi Kiran, You need to login with your admin account (Demo for eg.) to get these options enabled. If your user account doesn't have admin permissions then these will not be enbled. Alternatively, for server side logging, you can go to admin tool and enable filter logging under Server Information --- Logs. Rgds, Nisha On Sun, Aug 31, 2008 at 8:42 PM, kiran kodali [EMAIL PROTECTED]wrote: ** Hi All, I am trying to generate a Log file. In the User tool When i go to Tools--Options--Logging.. It doesn't allow me to select Server side options ( API, Database, Filter), i could only select Client options ( Active link , Macros). How can i see filter logs? Please let me know. Thanks. -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- If you miss the lift to success...try the stairs!! __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Alerts
Hi All, How is an Alert message displayed? Do we need to go to Tools-- View Alerts, to see the Alerts everytime or will there be any pop message? Thanks. -- Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem with setting Number of items returned
Joe, Would you please let me know generally who will be having the access to ar.ini file or how to get access to that?. When i get the access, what settings should i change? On Mon, Aug 25, 2008 at 8:45 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** You probably do not have access to the home folder where these settings are stored in the ar.ini file or no access to modify the ar.ini file.. Joe - Original Message From: kiran kodali [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 8:17:12 PM Subject: Problem with setting Number of items returned ** Hello All, We have limited the number of items returned ( when we search a form) to 1000. Navigation to this is Tools-- Options-- Behaviour-- Limit the number of items returned. Now i when i want to change the limit to 2000, it doesn't change. Please help, if anyone have any ideas. -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Re: Problem with setting Number of items returned
Rick.. I tried changing the setting at both places, it did not work. On Mon, Aug 25, 2008 at 9:03 PM, Rick Cook [EMAIL PROTECTED] wrote: ** Or you have the server setting also at 1000. The system uses the smaller of the two values. Rick On Mon, Aug 25, 2008 at 5:45 PM, Joe DeSouza [EMAIL PROTECTED] wrote: ** You probably do not have access to the home folder where these settings are stored in the ar.ini file or no access to modify the ar.ini file.. Joe - Original Message From: kiran kodali [EMAIL PROTECTED] To: arslist@ARSLIST.ORG Sent: Monday, August 25, 2008 8:17:12 PM Subject: Problem with setting Number of items returned ** Hello All, We have limited the number of items returned ( when we search a form) to 1000. Navigation to this is Tools-- Options-- Behaviour-- Limit the number of items returned. Now i when i want to change the limit to 2000, it doesn't change. Please help, if anyone have any ideas. -- Kiran Kodali Ph: 940-231-8524 __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ __Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are html___ -- Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
Problem with setting Number of items returned
Hello All, We have limited the number of items returned ( when we search a form) to 1000. Navigation to this is Tools-- Options-- Behaviour-- Limit the number of items returned. Now i when i want to change the limit to 2000, it doesn't change. Please help, if anyone have any ideas. -- Kiran Kodali Ph: 940-231-8524 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are
